To: Natalia Molotkova
From: Lesley Groff
Sent: Thur 3/8/2018 10:29:
Subject: Re: Train Ticket for

Ok

Sent from my iPhone

On Mar 8, 2018, at 5:21 PM, Natalia Molotkova <████████████████████> wrote:

- Ticketing fee: $7.95; Total: $356.95
- Role shown: Centurion Relationship Manager (name and contact lines redacted)
- Business hours: Mon–Fri 9AM–5:30PM EST
- Message: “[REDACTED] is Russian please purchase this ticket. 9049”
- Thread timestamp: Mar 8, 2018, 5:01 PM
- Question in thread: “Is [REDACTED] Russian citizen?”
- Fare: Premier $349.00
- Route: From PARIS NORD to LONDON ST-PANCRAS
- Train: Eurostar 9039 — Reservation included
- Sent from my iPhone

03:07 <u>PMPARIS NORD</u> 04:39 <u>PMLONDON ST-PANCRAS</u>

2h 32m
Eurostar 9039
PROMOTION

1 x Business Premier Promo Adult No specific conditions Non Refundable, exchangeable prior to train departure. Exchanges may be subject to a fixed fee of 50 Euros per segment, per passenger and a price differential when applicable. Exchange allowed for equal or higher value and no refund when price decreases. For roundtrip tickets both segments must be returned for exchange. Exchanges can be performed by the issuing office or at any Eurostar station. Refunds/Exchanges, when applicable, may be subject to a 7% administrative fee from Rail Europe and paper tickets must be returned to the issuing office within the time frame allowed. For full details on refund procedure, please visit http: <u>www.raileurope.com/rail-help/customer-supportiexchanqes-and-refunds-on-a-train- ticket.html</u>

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

sorry! this is for Sat. March 10th also!!

Begin forwarded message:

Key information from the email:

*   **From:** Lesley Groff
*   **Subject:** Train Ticket
*   **Date:** March 8, 2018 at 4:47:14 PM EST
*   **To:** Amex Centurian Travel

...we also need a train ticket for ████████ from Paris to London departing around
3pm ....

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## Regards, (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authonzo. We reserve the right to note profile and preference data for servicing purposes. v