To: Natalia Molotkova ████████████████████████████
From: Lesley Groff
Sent: Mon 12/10/2018 6:49:15 PM
Subject: Re: Itinerary INCL TICKETNO for ████████████ 17JUL18 ███████

From: Natalia Molotkova
To: Lesley Groff
Dates/times in thread:
- Mon 12/10/2018 6:49:15 PM (top)
- Dec 10, 2018, 10:32 AM (Natalia)
- Dec 10, 2018, 9:59 AM (Natalia)

Agent:
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Sent from iPhone (appears in thread)

Reservation / ticket info:
- Total air reservation, incl. taxes & fees: $0.00 (even exchange)
- Ticket is non‑refundable
- EUR 35.00 change penalty applies + fare difference

Flight:
- Thu 13 Dec — Aeroflot 102 — Economy — 10h 45m
- Depart: Moscow Sheremetyevo Airport (SVO) at 2:35 PM
- Arrive: New York John F Kennedy Airport (JFK) at 5:20 PM

Action requested:
- Please reply to this email and provide your authorization to proceed.

███████████████████████
███████
Hours: Mon through Friday 9AM-530PM EST

Hi, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

█████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

Change ███ ticket to come back to NY on Thursday Dec 13.

Sent from my iPhone

-
-
From: "American Express Travel" <██████████████████████████
Subject: Itinerary INCL TICKETNO for ██████████ 17JUL18 ███████
Date: December 3, 2018 at 10:53:43 AM EST
To: ████████████████████

FLIGHTS | HOTELS | CARS | CRUISES

██████████████████████████████████████████████████████████████████████████████████████████████████
██████████████████████████████████████████████████████████████████████████████████████████████████

RECORD LOCATOR: █████████

## YOUR TRIP DETAILS

*   Airline Baggage Fee/Rules: Can be accessed at [https://myamextravel.com/baggage](https://myamextravel.com/baggage)
*   Russian Federation: Citizens must carry a valid passport
*   Flight: SU 102, Moscow to New York
*   Departing: Tue, Dec 11 2018, 02:35 PM, Moscow, Sheremetyevo (SVO)
*   Arriving: Tue, Dec 11 2018, 05:20 PM, New York, John F Kennedy International (JFK)

## YOUR TRIP DETAILS (cont.)

Here's the flight information extracted from the image:

*   Airline: Aeroflot
*   Flight Type: Non-stop
*   Duration: 10 Hrs 45 Mins
*   Departure Terminal: Terminal D - Domestic/Intl
*   Arrival Terminal: Terminal 1
*   Cabin Class: Q Economy Class
*   Aircraft: Airbus Industrie A330-300
*   Meals: Lunch
*   Baggage: 2PC per adult

The image also has sections for Flight Confirmation, Traveller Information, E-ticket, and Loyalty Program, but the details are redacted.

## YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical, legal. financial or other select emergency coordination and assistance services, including medical and legal referrals. PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-███████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www. Visacentral convamex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.amencanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury. expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays, overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment. or changes in fares, itineraries or schedules: or (2) acts of God, fires. earthquakes. floods, climatic aberrations. acts of governmental authorities, civil unrest, strikes. riots. theft. disease. accidents or failures related to the public Internet. telecommunications lines or facilities. or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that vie perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. vie may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $0.00 (even exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Thu 13 Dec - Aeroflot 102 - Economy -10h 45m Departing: Moscow Sheremetyevo Airport, (SVO) at 2.35pm Arriving: New York John F Kennedy Airport, (JFK) at 5.20pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Change

[ ]

ticket to come back to NY on Thursday Dec 13.

## Regards, (cont.)

Key information from the email:

*   Sender: American Express Travel
*   Subject: Itinerary INCL TICKETNO
*   Date: December 3, 2018
*   Record Locator: [redacted]
*   Travel services: Flights, Hotels, Cars, Cruises
*   Baggage fee information: https://myamextravel.com/baggage

## Regards, (cont.)

- Note: Citizens of Russian Federation must carry a valid passport
- Route: Moscow (SVO) → New York (JFK)
- Flight: SU 102 (Operated by Aeroflot)
- Departing: Tue, Dec 11 2018, 02:35 PM — Moscow Sheremetyevo (SVO), Terminal D (Domestic/Intl)
- Arriving: Tue, Dec 11 2018, 05:20 PM — New York John F. Kennedy International (JFK), Terminal 1
- Duration: Non-stop, 10 hrs 45 mins
- Class: Q Economy
- Aircraft: Airbus Industrie A330-300
- Meals: Lunch
- Baggage: 2 pieces per adult

## Regards, (cont.)

Key information on the flight confirmation includes: Flight confirmation, traveler information, E-ticket, loyalty program. Emergency assistance hotline details are provided for travel more than 100 miles from home. There is a link to American Express Travel to manage the trip.

## Regards, (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>w.ww americanexpress tom/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc, and its parent. subsidiaries, affiliates and representatives (collectively. 'Amex-) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God. fires. earthquakes, floods, climatic aberrations. acts of governmental authorities, civil unrest. strikes. riots. theft, disease, accidents or failures related to the public Internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our

## <u>Entry and Exit Information for Travel</u> (cont.)

travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

[ ]