<table><tr><th>From:</th><th>Larry</th></tr><tr><td>Sent:</td><td>Friday, December 15, 2017 2:07 PM</td></tr><tr><td>To:</td><td>jeffrey E.</td></tr><tr><td>Cc:</td><td>Richard Kahn</td></tr><tr><td>Subject:</td><td>Re: SAV Customer Update</td></tr></table>

Absolutely, I think its a strong possibilit= this happened during engine cowl change„or during the paint stripping pro=ess„I ask Charles, if they took a video during their inbound checks, appea=s there was no Video taken, I have seen mechanics during inbound inspection=, take video of the interior, for scratches etc,,, I'd only assume t=ey would do the same on exterior„ appears strange they didn't take a video=of our exterior, prior to paint?? Or maybe they are not sharing this video=with us?

Charles called me yesterday and informed Gulfstream i= working a repair plan, I told Charles i need to know if this cost of the r=pair will be covered by gulfstream?

<=r>
Sent from my iPad

On Dec 15,=2017, at 8:43 AM, jeffrey E. <j=evacation@gmail.com <mailtoieevacation@gmail.com» wrote:

<=iv>
did this happen when they changed cowls

<=iv class="gmail_quote"> Forwarded message From: a class="gmail_sendername">Richard Kahn < D=te: Thu, Dec 14, 2017 at 5:33 PM Subject: Fwd: SAV Customer Update To: "jeffrey E." <jeevacation@gmail.com <mailtoleevac=tion@gmail.com»

update tarry receives from gulfstream

Richard Kahn
HBRK Associates Inc.
575 Lexington
<https://maps.google.com/?q=575+Lexington%C2%A0Avenue+4th+Floor+New+York,+NY%C2%A010022&ent=y=mail&source=g> Avenue 4th Floor
<https://maps.go=gle.com/?q=575+Lexington%C2%A0Avenue+4th+Floor+New+York,+NY%C2%A010022&am=;entry=mail&source=g>
New York, NY
<https://m=ps.google.com/?q=575+Lexington%C2%A0Avenue+4th+Floor+New+York,+NY%C2%A010=22&entry=mail&source=g> 10022

Email Information:

*   **From:** Larry Visoski
*   **Subject:** Fwd: SAV C=stomer Update
*   **Date:** December 13, 2017, 1:38:28 PM EST
*   **To:** Rich Kahn

First update I'm working <=iv style="font-family:Helvetica;font-size:24px;font-style:normal;font-var=ant-caps:normal;font-weight:normal;letter-spacing:normal;text-align:start;t=xt-indent:0px;text-transform:none;white-space:normal;word-spacing:0px">This=is their problem not ours I am working this issue

Sent from my i=hone

Begin forwarded message:

- Document: Email screenshot with heavy redactions
- Visible headers:
  - Cc: [name(s) redacted]
  - Subject: RE: SAV Customer Update
- Key content (from surrounding text shown in image):
  - Paint shop discovered a dent that was not noted during prior inspection; likely a previously filled area uncovered during strip/prep.
  - NDT performed last night: no cracks found.
  - Preliminary engineering disposition: drill a hole and cold-work the dent.
  - Plan: coordinate with paint team; may need to be addressed completely if coordination not possible.
- Other notes: sender and several recipient names/addresses are redacted in the image.

Good afternoon, just to follow up on the update that=l sent this morning. I have attached three pictures of the dent that o=r paint shop discovered. This dent was not noted at any point during o=r inspection and think that it was previously filled in at some point and w= uncovered it during the strip/prep process. We had NDT check last ni=ht with no cracks noted and have a preliminary engineering disposition to d=ill a hole and cold work the dent. We will try to coordinate and work=this in conjunction with our paint team but it may have to be addressed com=letely

once it returns to the service center from our paint facility. =1 will keep you updated as we progress. Let me know if you have any i=sues or concerns.

Respectfully,

Charles Thomas
Service Team Manager<=>
Gulfstream Aerospace Cor
Desk: From:=/b> <tel:

<mailto:

<http://sam.gulfstream.com/_email/gulfstreamlogo/ima=es/gulf_dblue.jpg>

<=d style="padding:0in">

Gulfstream Savannah

Customer Update #27

## Tue 12 Dec 2017 9:00 AM EST<=>

AIRCRAFT

## WORK ORDER

## AIRCRAFT ACTIVITY<=>:

Good morning gent=emen, your aircraft is in our paint prep facility and is scheduled to retur= back to the service center on 12/23. During the stripping/prep process our=paint shop uncovered a dent on the aft right side of the fuselage that we t=ink was already there. We have had NDT inspect it with no cracks noted and h=ve submitted it to engineering for review. I will keep you updated on the s=atus of this dent. I will also send you pictures of the dent. Our backshop i= in work with the stripping the woodwork veneer. We sent the additional Wor= Change Requests this morning to Larry for approval. We need to have these a=proved or declined by Thursday to not affect the veneer that is currently i= work. We are working to get prices for the additional items that Larry req=ested from Heather yesterday and hope to have them to you today for approva=. I have tentatively moved the departure date to 2/28/18 as a place holder u=til we have a defined and approved workscope on all open items.</=> CONSTRAINTS Options for cabin addition & rework items Once these additions and c=nstraints have been defined we can determine a firm outdate.<=span> =ILESTONES None CUSTOMER POC Peter Rawson Chief Inspectorau Phone:

FROM Charles Thomas

Svc Team Mgr</=>

Gulfstream Aerospa=e Corporation

Mobile / Phone:

CUSTOMER ACKNOWLEDGMENT

Would th= customer please formally acknowledge receipt of this status update?=u> DEPARTURE DATE 28 Feb 2018

This email was sent to customers:
████████████████████████████████████████████████████████████████████████████████████████████████████████████████████████

## AIRCRAFT ACTIVITY<=>: (cont.)

This email was sent to Gulfstream employees:
<mailto

Do not reply to this email. Please login to MyCMP to view and respond to this message thread. For any q=estions regarding this information, please contact your STM.

GULFSTREAM=is a trademark of Gulfstream Aerospace Corporation, registered in the U.S. a=d other countries.

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<=div>

<=iv direltr"> please note The information contained in this communication is confidential, may b= attorney-client privileged, may constitute inside information, and is i=tended only for the use of the addressee. It is the property of JEEUnauthorized use, disclosure or copying of this communication or any pa=t thereof is strictly prohibited and may be unlawful. If you have receiv=d this communication in error, please notify us immediately by return=e-mail or by e-mail to jeevacation@gmail.com <mailto:jeevacation@gmail.com> , and destroy this communication and all c=pies thereof, including all attachments. copyright -all rights reserved<=r>

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