To: lesley.iee@gmail.com
From: 
Sent: Thur 10/18/2018 8:27:58 PM
Subject: ticket for ...change to earlier

Title: American Express ®
Yes, Ma'am!!!
Regards.

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below!

On Oct 18, 2018, at 4:23 PM, ███████ ███████ <████████████████████> wrote:

I asked silly question, LOL:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $200.70.

• Ticket is non-refundable, <$41.00 change/cancel penalty applies plus difference in fare.

• Code share: ROSSIYA AIRLINES

• Tue 23 Oct - Aeroflot 6627 - Economy - 4h 50m OPERATED BY ROSSIYA AIRLINES Departing: Pulkovo Airport, St. Petersburg (LED) at 7.55am Arriving: Ben Gurion Intl Airport, Tel Aviv (TLV) at 12.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

Centurion Relationship Manager
@

Hours: Mon through Friday 9AM-530PM EST

COACH for sure!

Business or coach?

Regards,
[REDACTED]
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Let me have a look.

Regards,
[REDACTED]
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi  have this flight on HOLD...but  prefers the earlier flight on Aeroflot. please issue aero
Aeroflot depart 7:55am arrive Tel Aviv 12:45pm for $200.70

Begin forwarded message:

From: "American Express Travel" <>
Subject: Itinerary for LEIBINA/ 23OCT18
Date: October 18, 2018 at 11:14:13 AM EDT
To: 

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot acc
you have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary
your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure w
link to view your trip details and add link to your bookmarked favorites for easy access in the future:
View your Trips

## American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until tick
Please contact your travel office by 7:47 AM on October 19, or this entire reservation will automatica

Tuesday 23 Oct 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Other Information

A VISA IS REQUIRED FOR ENTRY INTO ISRAEL

## Flight Information

<table><tr><th>Date </th><th>23 Oct 2018</th></tr><tr><td>Airline </td><td>Ural Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>U6 887 A Economy Class</td></tr><tr><td>Origin </td><td>St Petersburg, Pulkovo</td></tr><tr><td>Destination </td><td>Tel Aviv Yafo, Ben Gurion Intl</td></tr><tr><td>Departing </td><td>03:10 PM</td></tr><tr><td>Arriving </td><td>08:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal Pulkovo 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal T3</td></tr><tr><td>Estimated Time</td><td>4 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>17A </td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the me entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guars information provided and expressly disclaims any liability for any inaccurate or incomplete information conta

You may receive customer service emails even if you have requested not to receive email marketing offers I about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpres.</u>

See attached itinerary PDF or link for full terms and conditions.

## Confirmed (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, ; (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of ti limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of eq itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmE riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yc various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we ar party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain s compensation to us for various marketing and administrative services that we perform for them, such as gra channels, participating in marketing programs and supporting technology initiatives. In addition, we receive c customers use the American Express Card or other American Express products to pay for supplier products we may enter into other business relationships with suppliers and these arrangements, including levels and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may including supplier availability and your preferences. The relationships we have with suppliers may also influ the itineraries we recommend.

California State Seller of Travel Registration Number: . Washington State Seller of Travel Registration Number: 
TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I asked silly question, LOL:

Your response is required to complete this reservation. Prices and availability are subject to change.

## PDF itinerary attachment: (cont.)

	• Total air reservation, including taxes and fees: $200.70.

	• Ticket is non-refundable, <$41.00 change/cancel penalty applies plus difference in fare.

• Code share: ROSSIYA AIRLINES

• Tue 23 Oct - Aeroflot 6627 - Economy - 4h 50m OPERATED BY ROSSIYA AIRLINES Departing: Pulkovo Airport, St. Petersburg (LED) at 7.55am Arriving: Ben Gurion Intl Airport, Tel Aviv (TLV) at 12.45pm

Please reply to this email and provide your authorization to proceed.

The image is of email correspondence, specifically, email signatures and some brief conversational text. Key entities include:

*   Centurion Relationship Manager
*   Operating Hours: Mon - Fri 9AM-530PM EST
*   Discussion points: Business vs. Coach

## PDF itinerary attachment: (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi █████████ have this flight on HOLD...but ██ prefers the earlier flight on Aeroflot.  please
issue aeroflot
Aeroflot depart 7:55am arrive Tel Aviv 12:45pm for $200.70

Begin forwarded message:

From: "American Express Travel" <
Subject: Itinerary for LEIBINA, 23OCT18
Date: October 18 2018 at 11:14:13 AM EDT
To:

- DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

- Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
ticketing authorization is received. Please contact your travel office by 7:47 AM on October 19, or
this entire reservation will automatically cancel.

Tuesday 23 Oct 18

## PDF itinerary attachment: (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Other Information

A VISA IS REQUIRED FOR ENTRY INTO ISRAEL

## Flight Information

<table><tr><th>Date </th><th>23 Oct 2018</th></tr><tr><td>Airline </td><td>Ural Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>U6 887 A Economy Class</td></tr><tr><td>Origin </td><td>St Petersburg, Pulkovo</td></tr><tr><td>Destination </td><td>Tel Aviv Yafo, Ben Gurion Intl</td></tr><tr><td>Departing </td><td>03:10 PM</td></tr><tr><td>Arriving </td><td>08:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal Pulkovo 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal T3</td></tr><tr><td>Estimated Time</td><td>4 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>17A </td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

## Confirmed (cont.)

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration
Registration Number: . Iowa:

Number: ██████. Washington State Seller of Travel
: TA# ████ Registered Iowa Travel Agency.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and

you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and tho only

remedy for any claims relating to services or products provided by the service provider is against the service provider and not

against American Express. You are responsible for any purchases. shipping charges and/or foss you authorize. Wo reserve the



right to note profile and preference data for servicing purposes.