To: Amex Centurian Trave

From: Lesley Groff

Sent: Thur 6/6/2019 9:50:48 PM

Subject: Re: Ticket for Renato Lacson

ok thanks

On Jun 6, 2019, at 5:46 PM, Natalia Molotkova
<████████████████████████████████████> wrote:

I called ticketing to rush, should be done shortly.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

Let me try to rush it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...just checking on this ticket...will it come tomorrow you think?

On Jun 6, 2019, at 12:40 PM, Natalia Molotkova <████████████████████████████████> wrote:

Set up exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.

On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <████████████████████████████████> wrote:

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit)
- Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

- Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m
Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am
Arriving: Newark Liberty Airport (EWR) at 11:06 am

- Fri, 14 Jun - JetBlue 6 - Economy - 3h 11m
Departing: Newark Liberty Airport (EWR) at 1:07 pm
Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense if you have refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....Instead of what you found, can we do:
June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am
June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm
It is very likely we need to change the return flight....so could you give me both prices (Refundable and Non-refundable)

## Regards, (cont.)

have to ticket! thank you!

## I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable p

Birthday is

Sent from my iPhone

<u>Pnvacy Statement I Visit the Centurion Card</u> website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## I can offer (cont.)

Reservation summary
- Total air reservation (including taxes & fees): $337.40 (notes mention $179.20 credit)
- Ticket: non-refundable
- Change penalty: $150.00 + difference in fare

Itinerary
| Date | Flight | Class | Duration | From (code) | Departs | To (code) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| Tue, 11 Jun | JetBlue 6 | Economy | 2h 55m | Fort Lauderdale Hollywood Airport (FLL) | 8:11 am | Newark Liberty Airport (EWR) | 11:06 am |
| Fri, 14 Jun | JetBlue 6 | Economy | 3h 11m | Newark Liberty Airport (EWR) | 1:07 pm | Fort Lauderdale Hollywood Airport (FLL) | 4:18 pm |

Fares/options mentioned
- New flight fare (non-refundable): $366.60
- New flight fare (refundable): $866.58
- Note: Using credit toward a refundable ticket may convert it to non-refundable (per agent)

Agent / Contact
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Customer messages / actions
- Customer: "Ok. Please issue non refundable. How much to change the ticket? $150?"
- Proposed confirmation repeats the above June 11 and June 14 flight times.

## I can offer (cont.)

It is very likely we need to change the return flight...so could you give me both prices (Refundable am have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8 Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.
Birthday is: 
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

## Regards, (cont.)

the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th
are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

## super. thanks

On Jun 6, 2019, at 12:40 PM, Natalia Molotkova █████████████████████████████> wrote:

Set up exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.
On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit
• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m
Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am
Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h 11m
Departing: Newark Liberty Airport (EWR) at 1:07 pm
Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

## super. thanks (cont.)

Key details from the image:

*   Issue: Change of ticket request
*   Original ticket change fee: $150
*   New non-refundable fare: $366.60
*   New refundable fare: $866.58
*   June 11: Ft. Lauderdale to Newark (Jet Blue, arrival 11:06 AM)
*   June 14: Newark to Ft. Lauderdale (Jet Blue, arrival 4:18 PM)
*   Available credit with Jet Blue: $179.20
*   Total new fare: $446.60

Flight Offers:

| Flight | Airline | Flight Number | Day of Week | Date    | Departure Airport | Arrival Airport | Departure Time | Arrival Time |
| :----- | :------ | :------------ | :---------- | :------ | :---------------- | :-------------- | :------------- | :----------- |
| 1      | B6      | 272           | R           | 11 JUN | FLL               | LGA             | 0605A          | 0855A        |
| 2      | B6      | 705           | W           | 14 JUN | EWR               | FLL             | 0302P          | 0620P        |

Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.

## super. thanks (cont.)

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable p

Birthday is

Sent from my iPhone

## Privacy <u>Statement I Visit</u> the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provide You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference d

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, than

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h llm Departing: Newark Liberty Airport (EWR) at 1:07 pm Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana <u>er</u>

## Privacy <u>Statement I Visit</u> the Centurion Card website (cont.)

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?
Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to
refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable anc have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████
Hours: Mon through Friday 9AM-530PM EST

## Privacy <u>Statement I Visit</u> the Centurion Card website (cont.)

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8. Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is ██████████
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd parry concierge service providers who are not authorized to set on behalf of American Express and you acknowledge I

the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th

are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicir

Set up exchange.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.

On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <██████████████████████████████████████████> wrote:
Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, chan

## Privacy <u>Statement I Visit</u> the Centurion Card website (cont.)

Key entities and details from the image:

*   **Flights**:
    *   June 11: Fort Lauderdale (FLL) to Newark (EWR); departing 8:11 am, arriving 11:06 am, JetBlue 6, Economy, 2h 55m.
    *   June 14: Newark (EWR) to Fort Lauderdale (FLL); departing 1:07 pm, arriving 4:18 pm, JetBlue 6, Economy, 3h 11m.
*   **Ticket Information**:
    *   Non-refundable ticket.
    *   $150 change penalty plus fare difference.
    *   New flights: $366.60 (non-refundable), $866.58 (refundable).
*   **Natalia (Natasha) Molotkova**: Centurion Relationship Manager.
*   **Change Request**:  Client is requesting prices (refundable and non-refundable) to change the return flight.

## Privacy <u>Statement I Visit</u> the Centurion Card website (cont.)

I can offer

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8. in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about email security or report a suspicious e-mail, please visit us at <u>arnencanerpress comrphishing.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge' for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is again You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for se'

Your response is required to complete this reservation. Prices and availability are subject to cha

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, change fee

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h llm Departing: Newark liberty Airport (EWR) at 1:07 pm Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to use fro ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11amdepart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable and Non r ticket! thank you!

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A
2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8am) on June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is ██████████

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.