To:

From: Natalia Molotkova

Sent: Fri 4/26/2019 3:35:38 PM

Subject: Change Krystyna Pyszkova's return ticket to Prague to earlier!

Title: American Express ®

You did not authorize ticketing. That is why, no need to call anyone.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Do I need to contact her? Why do you ask 'all ok'?

Sent from my iPhone

All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

## Regards, (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - 1h 40m
OPERATED BY JOON
Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am
Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████
██████████████████████████████
██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████████
████████████████████████████████████
████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova’s return ticket to Prague to the AF1382 7am
flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - 1h 40m
OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Ok

Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)



Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST
Thx
Sent from my iPhone
On it.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

Key details from the image:

*   Total air reservation cost: $497.50 (including taxes and fees).
*   Ticket is refundable.
*   Flight: Air France 1382, Business class, operated by JOON on Sun, 28 Apr.
*   Departure: Paris Charles de Gaulle Airport (CDG) at 7:00 am.
*   Arrival: Prague Vaclav Havel Airport (PRG) at 8:40 am.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Working hours: Mon through Friday 9AM-5:30PM EST.
*   Need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th. Rec. Loc#VRKVSO

## Regards, (cont.)

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prate and preference data for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website •

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

egar s,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

## Regards, (cont.)

- Flight: Air France 1382 (AF1382) — Business — 1h 40m
- Code share / Operated by: JOON
- Date: Sunday, 28 Apr
- Departure: Paris Charles de Gaulle Airport (CDG) at 7:00 AM
- Arrival: Prague Václav Havel Airport (PRG) at 8:40 AM
- Request: Change Krystyna Pyszkova’s return ticket to AF1382 (7:00 AM Paris → Prague, arriving 8:40 AM) on Sunday April 28
- Record locator: VRKVSO
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Request text: “Please reply to this email and provide your authorization to proceed.”
- Contact details: Two signature blocks present with blacked-out contact info
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Misc: “Sent from my iPhone” appears in thread

## Regards, (cont.)

## O 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express L. and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and theI only remedy for any claims relating to services or products provided by the service provider is against the service provider I and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.

Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om

OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova’s return ticket to Prague to the AF1382 7am
flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the serviceprovider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We resolve the right to note profile and preference data for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

	• Ticket is refundable, changes are subject to difference in fare.

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om (cont.)

Code share: JOON

Code share: JOON
• Sun, 28 Apr - Air France 1382 - Business - 1h 40m
OPERATED BY JOON
Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am
Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx
Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszкова's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO
thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om (cont.)

## O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. we ./ reserve the right to note profile and preference data for servicing purposes.