To: Natalia Molotkova[██████████████████████████████████████]
From: Lesley Groff
Sent: Wed 9/12/2018 1:18:30 PM
Subject: Re: Change Mariya Valui's ticket....yet again DSABEH

Appreciate it. Jeffrey is coming back toNY tomorrow so had to adjust everyone.

Sent from my iPhone

On Sep 12, 2018, at 9:05 AM, Natalia Molotkova <█████████████████████████> wrote:

Key entities: Natalia (Natasha) Molotkova (Centurion Relationship Manager), Lesley, Mariya.

Key points:
*   Natalia confirmed voiding something on September 12, 2018.
*   Natalia asked Lesley about Mariya's cancelled flights.
*   Natalia's work hours are Monday through Friday, 9AM-5:30PM EST.
*   On Sept 11, 2018, Natalia discusses getting tickets out as soon as possible.

- Passenger: Mariya — ticket requested for 12 Sep
- Requestor/agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact redacted)
- Email dates/times: Sep 11, 2018 (5:23 PM and 5:04 PM)
- Hours: Mon–Fri 9AM–5:30PM EST
- Fare/class/conditions:
  - Only business class available
  - Total air reservation (incl. taxes & fees): $478.20
  - Non-refundable if cancelled after departure; EUR 70.00 change penalty (stated)
  - Refundable if cancelled prior to departure; cancellation penalty EUR 120.00 (stated)
  - Response/authorization required to complete reservation
- Flights:
  | Date | Flight | Class | Duration | Depart (airport/code/time) | Arrive (airport/code/time) |
  |------|--------|-------|----------|----------------------------|---------------------------|
  | Wed 12 Sep | LOT Polish Airlines 706 | Business | 1h 15m | Minsk National Airport (MSQ) 2:55 PM | Warsaw Chopin (WAW) 3:10 PM |
  | Wed 12 Sep | LOT Polish Airlines 335 | Business | 2h 25m | Warsaw Chopin (WAW) 4:25 PM | Paris Charles de Gaulle (CDG) 6:50 PM |
- Action requested: "Please issue ticket as shown below for Mariya for 12th" and "Please issue ticket for 12th as shown below and keep her return on Friday as is."
- Notes: Portions of the email are redacted.

- Not a chart: no axes, labels, legend, or numeric/textual data present.
- Visual content: four faint vertical dashed guide lines evenly spaced on a white background.
- No identifiable entities, numbers, or annotations to extract.

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion <u>Relationshi. Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Client / traveler mentioned: Mariya
- Travel date referenced: 13th
- Route questioned: Minsk (MSQ) → Warsaw (WAW) → Paris (CDG)
- Note in thread: "No, no morning flights via Warsaw from Minsk to Paris, only direct."
- Working hours (signature): Mon through Friday 9AM-530PM EST

Flights listed:
| Airline | Flight | From | To | Departs | Arrives |
|---|---:|---|---|---:|---:|
| LO | 706 | MSQ | WAW | 255P | 310P |
| LO | 335 | WAW | CDG | 425P | 650P |

The image is blank/contains no readable flight or chart information.

I need more details to answer your question. Please tell me:
- Exact route(s) you mean (e.g., Minsk → Warsaw, Warsaw → Paris, Minsk → Paris, or all three separately).
- Which "12th" (day + month + year).
- Any preferred time or nonstop requirement.

How you can quickly check flights (if you want to do it now):
- Use Google Flights, Skyscanner or Kayak: enter origin, destination, and the exact date.
- Check airline sites: Belavia (Minsk), LOT Polish (Warsaw), Air France / other carriers (Paris).
- Check airport sites: Minsk MSQ, Warsaw WAW, Paris CDG/ORY.

If you give me the exact routes and date I’ll (a) tell you what to search for, or (b) help interpret a screenshot or list of results you paste here.

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ██████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

## Regards,

Natalia (Natasha) Molotkova
<u>Centurion Relationship Mana er</u>

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th M

## Regards, (cont.)

Key Information:

*   **Mariya's Travel:** Minsk to Warsaw and then Warsaw to Paris on the 13th
*   **Flights:**
    *   Wed 12 Sep, LOT Polish Airlines 706, Minsk (MSQ) to Warsaw (WAW), Business, 1h 15m
    *   Wed 12 Sep, LOT Polish Airlines 335, Warsaw (WAW) to Paris (CDG), Business, 2h 25m
*   **Total Air Reservation Cost:** $478.20
*   **Ticket Refund Policy:** Non-refundable if cancelled after departure (EUR70.00 penalty); refundable if cancelled before departure (EUR120.00 penalty)
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Work Hours:** Mon - Fri 9AM-530PM EST
*   **Only Business Class available.**

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <

> W

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

## Regards, (cont.)

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th M

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to st

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on t

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

## Regards, (cont.)

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ██████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in W

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
service provider and the only remedy for any claims relating to services or products provided by the service provider is against the servic
shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Ticket is on its way, I left all exchanges to Elvia to watch.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Please issue ticket as shown below for Mariya for 12th...
On Sep 11, 2018, at 5:23 PM, Natalia Molotkova <████████████████████████> wrote:

- Email dates/times: Sep 11, 2018 — 5:23 PM (main), 5:04 PM (quoted).
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Note: Only business class available.

Price & fare rules:
- Total air reservation (including taxes and fees): $478.20.
- Ticket non‑refundable if cancelled after departure; EUR 70.00 change penalty applies after departure.
- Ticket refundable if cancelled prior to departure; cancellation penalty of EUR 120.00 will apply.

Outbound itinerary (Wed 12 Sep, Business):
- LOT Polish Airlines 706 — Duration 1h 15m
  - Depart: Minsk National Airport (MSQ) at 2:55 PM
  - Arrive: Warsaw Chopin Airport (WAW) at 3:10 PM
- LOT Polish Airlines 335 — Duration 2h 25m
  - Depart: Warsaw Chopin Airport (WAW) at 4:25 PM
  - Arrive: Paris Charles de Gaulle (CDG) at 6:50 PM

Quoted ticketing shorthand:
- LO 706 MSQ WAW 255P 310P
- LO 335 WAW CDG 425P 650P

Requested action:
- Reply to the email to provide authorization to proceed.
- “Please issue ticket for 12th as shown below and keep her return on Friday as is…”

Contact hours:
- Mon–Fri 9:00 AM–5:30 PM EST.

## Regards, (cont.)

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed █████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P

LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationship Mana</u> er

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

| Airline | Flight | Route      | Departs | Arrives |
| :------ | :----- | :--------- | :------ | :------ |
| LO      | 706   | MSQ to WAW | 2:55 PM  | 3:10 PM |
| LO      | 335   | WAW to CDG | 4:25 PM  | 6:50 PM |

*   Mariya needs to travel on the 13th from Minsk to Warsaw and then Warsaw on to Paris.
*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Natalia's hours are Mon through Friday 9AM-530PM EST.

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO  706 MSQ WAW  255P  310P
LO  335 WAW CDG  425P  650P

On September 12 she can go to Warsaw Direct:

B2  895 MSQ WAW  205P  215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in V‘ Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services provided by third party service providers.

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus differe

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <████████████████████████> wrote:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ██████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in W

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Here's the flight information provided:

*   **Sept 13 (connect through Warsaw):**
    *   LO 706: Minsk (MSQ) to Warsaw (WAW), 2:55 PM - 3:10 PM
    *   LO 335: Warsaw (WAW) to Paris (CDG), 4:25 PM - 6:50 PM

*   **Sept 12 (Warsaw Direct):**
    *   B2 895: Minsk (MSQ) to Warsaw (WAW), 2:05 PM - 2:15 PM (One seat left)

Other information: Natalia Molotkova is the Centurion Relationship Manager.

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsa

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   **Natalia (Natasha) Molotkova**: Centurion Relationship Manager.
*   **Mariya's Travel**: Minsk to Warsaw then Warsaw to Paris.
*   **Date of previous email**: September 11, 2018, 5:29 PM (from Natalia Molotkova).
*   **Flights voided**: Possible cancellation of flights for Mariya by Lesley.
*   **Travel Date**: 13th of the month (not specified)
*   **Hours**: Mon through Friday 9AM-530PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Ticket is on its way, I left all exchanges to Elvia to watch.

| Date | Airline | Flight | Class | Duration | From (code/time) | To (code/time) |
|------|---------|--------|-------|----------|------------------|----------------|
| Wed 12 Sep | LOT Polish Airlines | 706 | Business | 1h 15m | Minsk National Airport (MSQ) — 2:55 PM | Warsaw Chopin Airport (WAW) — 3:10 PM |
| Wed 12 Sep | LOT Polish Airlines | 335 | Business | 2h 25m | Warsaw Chopin Airport (WAW) — 4:25 PM | Paris Charles de Gaulle (CDG) — 6:50 PM |

Key details:
- Passenger name: redacted in image.
- Total air reservation (incl. taxes/fees): $478.20.
- Cabin: Business class only.
- Fare rules shown:
  - Ticket is non-refundable if cancelled after departure; EUR70.00 change penalty applies (text truncated).
  - Ticket is refundable if cancelled prior to departure; cancellation penalty of EUR120.00 will apply.
- Action requested: Reply to email with authorization to proceed; "Please issue ticket for 12th and keep her return on Friday as is."
- Sender role: Centurion Relationship Manager (name/email redacted).
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Flight | Airline | From | To | Dep | Arr |
|---:|:---:|:---:|:---:|:---:|:---:|
| LO 706 | LO (LOT) | MSQ | WAW | 2:55 PM | 3:10 PM |
| LO 335 | LO (LOT) | WAW | CDG | 4:25 PM | 6:50 PM |

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th M

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to st

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on t

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed █████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

## Hours: Mon through Friday 9AM-530PM EST (cont.)

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in W

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus differr

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Flight | Route | Departure | Arrival | Note |
|---|---:|---:|---:|---|
| LO 706 | MSQ → WAW | 2:55 PM | 3:10 PM | Listed connection (only option to connect through Warsaw on Sep 13) |
| LO 335 | WAW → CDG | 4:25 PM | 6:50 PM | Follows LO 706 for Warsaw→Paris connection |

- Email date/time: Sep 11, 2018, 5:04 PM.
- Action requested: "Please issue ticket for 12th as shown below and keep her return on Friday as is."
- Query in thread: "Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?"
- Additional note: "On September 12 she can go to Warsaw Direct:" (details not shown).
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in W

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

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To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

## Hours: Mon through Friday 9AM-530PM EST (cont.)

LO 706 MSQ WAW 255P 310P LO 335 WAW COG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natailasnoiotkova centurion com</u>

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not s

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Ticket is on its way, I left all exchanges to Elvia to watch.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as shown below for Mariya for 12th...

| Date | Flight | Class | Duration | From (code) | Departs | To (code) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| 12 Sep 2018 | LO 706 | Business | 1h 15m | Minsk National Airport (MSQ) | 2:55 PM | Warsaw Chopin Airport (WAW) | 3:10 PM |
| 12 Sep 2018 | LO 335 | Business | 2h 25m | Warsaw Chopin Airport (WAW) | 4:25 PM | Paris Charles de Gaulle (CDG) | 6:50 PM |

- Total air reservation (including taxes & fees): $478.20
- Fare rules:
  - Non-refundable if cancelled after departure; EUR 70.00 change penalty applies (plus fare difference).
  - Refundable if cancelled prior to departure with a EUR 120.00 cancellation penalty.
- Request: "Please issue ticket for 12th for Mariya and keep her return on Friday as is."
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager; Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Quick reference lines from email: "LO 706 MSQ WAW 255P 310P" and "LO 335 WAW CDG 425P 650P"

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Sender: [name redacted], Centurion Relationship Manager
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Initial request: "Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?"
- Follow-up: "Yes. Sorry. I just emailed [redacted] to ask." / "Sent from my iPhone"

Flight options:
- September 13 (only option to connect through Warsaw):
  - LO 706: MSQ → WAW, 255P — 310P
  - LO 335: WAW → CDG, 425P — 650P
- September 12 (direct to Warsaw):
  - B2 895: MSQ → WAW, 205P — 215P — one seat left
  - Note: Keep her current morning Warsaw → Paris flight

- Closing question from sender: "How long she needs to be in Warsaw, if connection through W…"

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in W

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
████████
Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
████████
Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
████████
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw

let me find out

## Hours: Mon through Friday 9AM-530PM EST (cont.)

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not s

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right for servicing purposes.

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus difference in fare

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- lh 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <████████████████████████████████████> wrote:

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion <u>Relationship Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ██████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

## Hours: Mon through Friday 9AM-530PM EST (cont.)

On September 12 she can go to Warsaw Direct:
B2 895 MSQ WAW 205P 215P- one seat left
And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsa

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not

## Hours: Mon through Friday 9AM-530PM EST (cont.)

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed:  to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. Then on 13th Warsaw to Paris...

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a day?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Apparently Mariya needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not sure there was a morning connection... DSABEH

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express Is In no way responsible or liable for the actions of the sennce provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note pronto and preference data for servicing purposes.