To: Amex Centurian Travel██████████████████
From: Lesley Groff
Sent: Fri 12/15/2017 8:42:14 PM
Subject: Re: Void ███ ticket from yesterday/Purchase for Th urs. Dec. 21! (AGXYIM)

thanks

On Dec 15, 2017, at 3:39 PM, Natalia Molotkova <blackened out> wrote:

OK

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

GReAT! Please issue this ticket and use the credit from yesterdays ticket

On Dec 15, 2017, at 3:28 PM, Natalia Molotkova <███████████████████████████> wrote:

## DL 2436 21DEC LGA P81 1200N 314P

If we using existing ticket, add collect will be $328.04.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

WAIT! ██████ is now asking to depart around NOON on Dec. 21st ...not morning...what is option...

On Dec 15, 2017, at 3:24 PM, Natalia Molotkova <████████████████████ wrote:

You want me issue straight ticket or use what we issue yesterday?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## Flours: Mon through Friday 9AM-530PM EST

| Flight | Date  | From | To  | Dep   | Arr    | Ad collect |
|--------|-------|------|-----|-------|--------|-----------:|
| DL 2358 | 21DEC | LGA  | PBI | 8:30A | 11:54A | $328.04 |

- Additional amount shown: $228.00
- Sender / sig: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Business hours: Mon through Friday 9AM–5:30PM EST
- Email timestamps: Dec 15, 2017 at 2:38 PM and 2:46 PM
- Key message: “Lesley, we used credit, so it was exchange, I can’t void exchange next day, so we will have to do another exchange. New flight will be DL 2358 21DEC LGA PBI 830A 1154A. Ad collect will be $328.04. Ok to proceed?”
- Several names/lines redacted in the image (indicated as blacked-out).

## Flours: Mon through Friday 9AM-530PM EST (cont.)

## Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

███████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

WAIT...she wants to make sure this is OK with Jeffery...HOLD for now...

On Dec 15, 2017, at 2:35 PM, Natalia Molotkova <██████████████████████████████> wrote:

thanks

On Dec 15, 2017, at 2:35 PM, Natalia Molotkova <██████████████████████████> wrote:

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

HI Natasha...can we void yesterdays ticket we purchased

and instead get her the same flight for

## View your Trips

American Express Travel
Record Locator

## E-Ticket Number(s):

E-Ticket Number(s)
████████ Ticket DL 0067031226261-14DEC
Wednesday 20 Dec 17

## E-Ticket Number(s): (cont.)

## Flight Information

Date 20 Dec 2017
Airline Delta <u>Air</u> Lines
Airline Record Locator
Flight/Class DL 2459 K Economy Class
Origin New York La Guardia, La Guardia
Destination West Palm Beach, Palm Beach International
Departing 08:35 AM
Arriving 11:59 AM
Departure Terminal Terminal D
Estimated Time 3 Hrs 24 Mins
Stops glop
Seats

Confirmed

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