To: Amex Centurian Travel[██████████████████████████]
From: Lesley Groff
Sent: Thur 11/1/2018 5:44:21 PM
Subject: Re: Karyna's trip!

got it! Please use the nonreversible points.

On Nov 1, 2018, at 1:41 PM, Natalia Molotkova
<████████████████████████████> wrote:

OK, will be 555 060 American Express point sand 20% back. Points are nonrevesible.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...please use POINTS for Karyna and her parents first class tickets to Vegas!
On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <██████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!

JetBlue
████████

American Airlines
████████

Delta
████████

United
████████

Emirates
████████

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <█████████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>rericanexpress.comrphishine.</u> O 2015 American Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authonzed to act on behalf of American Express ant responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products g and not against Amencan Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We re purposes.

Your response is required to complete this reservation. Prices and availability are subject to ct

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not I

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra Il

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

## Grand total: $7122.48 (cont.)

- Sender: Centurion Relationship Manager (name redacted); phone (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST; email redacted.
- Request: Issue tickets today for 3 passengers (one adult + two parents); issue the 3:10 PM flight on Nov 3.
- Fare: 1 ADT 1850.20; TOTAL FARE — USD 5550.60.
- Flight segments shown:
  - UA 1596 — 03NOV — EWR → LAS — 03:10 PM → 05:47 PM
  - UA 224 — 03NOV — EWR → LAS — 05:28 PM → 08:05 PM
  - B6 66 — ABQ → JFK — 11:59 PM → 5:48 AM
- Other notes:
  - Query: Tue, Nov 6 — is there a flight departing around 4:30 PM from Vegas to “Alb” (Albuquerque or Albany)?
  - Request: Issue JetBlue direct flight back to NY from “Alb” on Nov 9. (User note: extra-legroom seats $545.00 per seat; will need CD.)
- Passenger details (birthdate, passport expiration) are present but redacted.
- Footer: American Express / Centurion concierge privacy/legal notice (©2015 American Express).

Do they need seats with extra leg room on Jet Blue? Will be 545.00 per seat, will need CD.

## Grand total: $7122.48 (cont.)

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48 (cont.)

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the i
purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

## Grand total: $7122.48 (cont.)

November 3 - United

- Grand total: $7,122.48

Flights:
- Sat 03 Nov — United Airlines 1596 — Business — 5h 37m  
  - Depart EWR (Newark Liberty) 03:10 PM — Arrive LAS (Las Vegas McCarran) 05:47 PM  
  - Total for segment (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)  
  - Seats are not together. Ticket refundable; changes subject to fare difference.  
  - Fare line: 1 ADT $1850.20 UA 1596 03NOV EWR LAS 0310P 0547P

- Tue 06 Nov — Southwest 172 — Economy — 1h 30m  
  - Depart LAS 04:30 PM — Arrive ABQ (Albuquerque Intl Sunport) 07:00 PM  
  - Total for segment (incl. taxes/fees): $1,034.94 ($344.98 per ticket)  
  - Ticket refundable; changes subject to fare difference.

- Fri 09 Nov — JetBlue 66 — Economy — 3h 49m  
  - Depart ABQ 11:59 PM — Arrive JFK (New York JFK) 05:48 AM  
  - Total for segment (incl. taxes/fees): $536.94 ($178.98 per ticket)  
  - Ticket non-refundable; $150 change/cancel penalty applies + fare difference.

Other key items:
- Request: Please reply with authorization to proceed. Client asked to issue the 3:10 PM flight on Nov 3 for Karyna and her parents.
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST  
  - Email shown but redacted in image.

## Grand total: $7122.48 (cont.)

- Total fare: USD 5550.60
- Flight segments shown:
  - UA 224, 03NOV, EWR → LAS, 05:28P – 08:05P
  - B6 66, ABQ → JFK, 11:59P – 5:48AM
- Requests/notes in body:
  - Request: Is there a flight around 4:30pm on Tues. Nov. 6 from Vegas to Alb (direct)?
  - Request: Please issue JetBlue direct flight back to NY from Alb on Nov. 9.
- Personal/passport blocks: two passenger blocks with "Birthday:" and "P Expires:" fields (redacted/black boxes)
- Attachment: "Attachment 1.html", 1,068,468 bytes (text file attachment)
- Footer/legal: American Express privacy statement and ©2015 American Express
- Email sender info (name redacted): Centurion Relationship Manager; phone (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST
- Additional notes:
  - Sender wrote: "OK, you always can do it, even after departure."
  - Mentions emailing the accountant (name redacted) for preference
  - Quoted line: "Got it, thank you!!! Do you want use points fro United tickets?"

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

9049

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <[REDACTED]> wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel t

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <[REDACTED]> w

Seats on Jet Blue closer to travel date might be not available, now regular seats only in

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get more mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <REDACTED> wrote:
Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will

What is Karyna's United Frequent flyer number? The one I have on my end came

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <REDACTED> wrote:
Your response is required to complete this reservation. Prices and availability

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per t

## Grand total: $7122.48 (cont.)

<table><tr><th></th><th></th><th>• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</th></tr><tr><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per tic
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per tick</td></tr><tr><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus di</td></tr><tr><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u>
@</td></tr><tr><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents toda
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td></td><td></td><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td></td><td></td><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Veg</td></tr></table>

## Grand total: $7122.48 (cont.)

- Note: request to issue JetBlue direct flight Nov 9: B6 66 ABQ → JFK, dep 11:59 PM, arr 5:48 AM.

- November 3 — United
  - Price (total incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)
  - Refundable; changes subject to fare difference
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) 3:10 PM
    - Arrive: Las Vegas McCarran (LAS) 5:47 PM

- November 6 — Southwest
  - Price (total incl. taxes/fees): $1,034.94 ($344.98 per ticket)
  - Refundable; changes subject to fare difference
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran (LAS) 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM

- Other: American Express / Centurion concierge footer and privacy statement present; some passenger data redacted.

## Grand total: $7122.48 (cont.)

Key details from the image:

*   Air reservation total: $536.94 ($178.98 per ticket)
*   Non-refundable ticket; $150 change/cancel penalty
*   JetBlue 66 flight on Fri 09 Nov: Albuquerque (ABQ) to New York (JFK)
*   Grand total: $7122.48
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987.
*   Request to issue tickets for Karyna and her parents.
*   Flights on UA: EWR to LAS
*   Request for a JetBlue flight from Alb to NY on Nov 9th.

## Grand total: $7122.48 (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E or liable for the actions of the service provider and the only remedy for any claims relating to services or products pro American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need (

What is Karyna's United Frequent flyer number? The one I have on my end came back

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <███████████

Your response is required to complete this reservation. Prices and availability ar

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bu
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

## Grand total: $7122.48 (cont.)

- Date: November 9
- Grand total: $7,122.48
- Total air reservation (including taxes & fees): $536.94 ($178.98 per ticket)
- Ticket policy: Non-refundable; $150 change/cancel penalty applies plus fare difference

Flights:
- JetBlue (B6) 66 — Economy — 3h 49m  
  - Departs ABQ (Albuquerque Intl Sunport) 11:59 PM (Nov 9)  
  - Arrives JFK (New York John F. Kennedy) 5:48 AM (Nov 10)
- UA 1596 — 03NOV EWR → LAS — 03:10P → 05:47P
- UA 224 — 03NOV EWR → LAS — 05:28P → 08:05P
- B6 66 ABQ → JFK — 11:59P → 5:48AM (repeated)

Fares / passengers:
- 1 ADT: $1,850.20  
- TOTAL FARE (USD): $5,550.60

Actions / requests:
- Request to issue tickets for “Karyna and her parents” today
- Please issue the 3:10 PM flight on Nov. 3
- Inquiry about a flight ~4:30 PM on Nov. 6 from Vegas (LAS) to [destination truncated]
- Request to issue JetBlue direct flight back to NY from ABQ on Nov. 9

Contact (sender):
- Role: Centurion Relationship Manager  
- Name: [redacted]  
- Phone: (877) 877-0987  
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other:
- Two passenger records shown with blocked personal data (labels: "Birthday:", "P Expires:")

## Grand total: $7122.48 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or purposes.

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fal

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

## Grand total: $7122.48 (cont.)

<table><tr><th>Hours: Mon through Friday 9AM-530PM EST</th></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha:</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires:

Birthday: I
P Expires:</td></tr><tr><td><u>Privacy Statement | Visit the Centurion Card website</u>
To loam more about e-mail security or report a suspicious e-mail. please visit us al <u>a,—enconeypress com7phIshtng.</u>
O 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express ant
the actions of the service provider and the only remedy for any claims relating to services or products provided by the service g
are responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preface</td></tr></table>

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <████████████> w

Seats on Jet Blue closer to travel date might be not available, now regular seats only in

Regards,

## Grand total: $7122.48 (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get mc
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: [REDACTED]
American Airlines: [REDACTED]
Delta: [REDACTED]
United: [REDACTED]
Emirates: [REDACTED]

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <REDACTED> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will
What is Karyna's United Frequent flyer number? The one I have on my end came

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

## Grand total: $7122.48 (cont.)

- Image content: blank white page with faint vertical dotted guide lines (5 evenly spaced) running full height.
- Orientation: tall/portrait.
- No text, labels, legend, chart elements, or data present.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova

**Flights Summary:**

*   **November 3 - United:**
    *   Price: $5550.60
    *   Refundable
    *   Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
        *   EWR to LAS
*   **November 6 - Southwest:**
    *   Price: $1034.94
    *   Refundable
    *   Tue 06 Nov - Southwest 172 - Economy - 1h 30m
        *   LAS to ABQ
*   **November 9 - JetBlue:**
    *   Price: $536.94
    *   Non-refundable, $150 change/cancel penalty
    *   Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
        *   ABQ to JFK
*   **Grand Total:** $7122.48

**Contact:**

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Phone: (877) 877-0987
*   Hours: Mon-Fri 9AM-5:30PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Key details from the image:

*   Flight on November 3rd, United Airlines 1596.
*   Departs Newark Liberty Airport (EWR) at 3:10pm, arrives Las Vegas McCarran Airport (LAS) at 5:47pm.
*   Total air reservation: $5550.60 ($1850.20 per ticket).
*   Flight UA 1596 and UA 224 depart on 03NOV from EWR to LAS.
*   A flight on Tuesday, November 6 from Vegas is requested.
*   A JetBlue flight from ALB to NY on November 9 is requested.
*   Flight B6 66 departs JFK at 11:59 PM and arrives at 5:48 AM.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

<table><tr><th>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bi
have seat assignmnet).</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Se</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to A</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can I</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM</td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Document type: Email (authorization to issue tickets). Timestamp: Nov 1, 2018, 11:31 AM.
- Sender: Centurion Relationship Manager (name/email redacted)
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
- Authorization: Sender authorizes proceeding to issue all tickets.
- Reservation summary:
  - Travel date: November 3 — United
  - Total air reservation (including taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Ticket: refundable; changes subject to difference in fare
  - Flight: Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM
- Additional notes:
  - JetBlue extra legroom seats: $45.00 per seat
  - Request in email: What is Karyna’s United frequent flyer number?
- Visible redactions: birthday and passport/expiration fields; sender email partially redacted; American Express Centurion footer present.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

November 6 - Southwest

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, but doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). See
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to A

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can p

B6 66 ABQ JFK 1159P 548AM

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

| Date | Airline / Flight | Class / Duration | Depart (airport / code / time) | Arrive (airport / code / time) | Total (incl. taxes & fees) |
|---|---:|---|---|---|---:|
| Nov 3 | United Airlines 1596 | Business — 5h 37m | Newark Liberty Airport (EWR) — 3:10 PM | Las Vegas McCarran Airport (LAS) — 5:47 PM | $5,550.60 ($1,850.20 per ticket) — Ticket refundable |
| Nov 6 | Southwest 172 | Economy — 1h 30m | Las Vegas McCarran Airport (LAS) — 4:30 PM | Albuquerque Intl Sunport (ABQ) — 7:00 PM | $1,034.94 ($344.98 per ticket, "business seat assignment" note) — Ticket refundable |
| Nov 9 | (airline/flight not shown) | (details not shown) | (details not shown) | (details not shown) | $536.94 ($178.98 per ticket) — Ticket non‑refundable; $150 change/cancel penalty + fare difference |

Other key items:
- Top of document contains redacted passenger/name blocks with "Birthday:" and "P Expires:" labels.
- Footer references American Express / Centurion Card (privacy statement and phishing link).

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchai

B6 66 ABQ JFK 1159P 548AM

Key entities: Birthday, P Expires. Names and dates are obscured.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and the actions of the service provider and the only remedy for any claims relating to services or products provided by the service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and prefer

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need C
What is Karyna's United Frequent flyer number? The one I have on my end came back a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), : 
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bu doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Se
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Office hours: Mon–Fri 9:00 AM–5:30 PM EST

- Agent instruction (to Natasha): issue tickets today for a passenger and their parents; issue the 3:10 PM flight on Nov 3.

- Flights shown:
  - United (UA) 1596 — 03 NOV — EWR → LAS — 03:10 PM → 05:47 PM
  - United (UA) 224 — 03 NOV — EWR → LAS — 05:28 PM → 08:05 PM
  - JetBlue (B6) 66 — ABQ → JFK — 11:59 PM → 05:48 AM

- Fare / passengers:
  - 1 ADT fare shown: $1,850.20
  - Total fare: USD $5,550.60 ($1,850.20 per ticket — implies 3 tickets)
  - Ticket refundable; changes subject to fare difference

- Additional notes / requests:
  - Ask about a flight Tues, Nov 6 departing around 4:30 PM from Vegas
  - Please issue the JetBlue direct flight back to NY from Alb on Nov 9

- Redacted personal data: two blocks with "Birthday:" and "P Expires:" fields blacked out

- Footer: American Express / Centurion Card concierge notice, phishing-report link, ©2015 American Express

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

<table><tr><th>Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</th></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fai</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
<u>Centurion "</u> ns <u>• Manager</u> r
@</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20</td></tr><tr><td>TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td>•Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha:</td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Key information from the image:

*   American Express Centurion Card document
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987.
*   JetBlue seats with extra legroom: $45.00 per seat.
*   Air reservation on United, November 3, total: $5550.60 ($1850.20 per ticket).
*   Ticket refundable, changes subject to fare difference.
*   ABQ to JFK flight B6 66, 1159P and 548AM.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████@█████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

| Date | Airline | Flight | Class | Duration | Depart (airport/code/time) | Arrive (airport/code/time) | Total (segment) / Per ticket | Refundable |
|------|---------|--------|-------|----------|---------------------------|----------------------------|------------------------------:|-----------:|
| Nov 3 | United Airlines | 1596 | Business | 5h 37m | Newark Liberty Airport (EWR) — 3:10 PM | Las Vegas McCarran Airport (LAS) — 5:47 PM | $5,550.60 / $1,850.20 per ticket | Yes |
| Nov 6 | Southwest | 172 | Economy | 1h 30m | Las Vegas McCarran Airport (LAS) — 4:30 PM | Albuquerque Intl Sunport (ABQ) — 7:00 PM | $1,034.94 / $344.98 per ticket | Yes |

Other visible: header text "B6 66 ABQ JFK 1159P 548AM"; privacy/copyright notice (American Express, 2015); portions of personal info redacted.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

<table><tr><th>Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra li</th></tr><tr><td>Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>Fri 09 Nov JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards,</td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

Birthday:
P Expires:</td></tr><tr><td>Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u></td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, y

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <█████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@█████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@█████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <███████████████████████> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need

What is Karyna's United Frequent flyer number? The one I have on my end came back as

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks!

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <[REDACTED]> wrote:

Your response is required to complete this reservation. Prices and availability are

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

November 6 - Southwest

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, but doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). See
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Albuquerque? If so, please issue tickets for Karyna and her parents.

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can p
B6 66 ABQ JFK 1159P 548AM

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Source: American Express / Centurion Card email (privacy/footer visible). Response required to complete reservation.

Summary by travel date:
- November 3 — United
  - Total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Refundable; changes = subject to fare difference
  - Flight: Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

- November 6 — Southwest
  - Total (incl. taxes & fees): $1,034.94 ($344.98 per ticket)
  - Refundable; changes = subject to fare difference
  - Flight: Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran Airport (LAS) at 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) at 7:00 PM

- November 9
  - Total (incl. taxes & fees): $536.94 ($178.98 per ticket)
  - Ticket is non‑refundable; $150 change/cancel penalty applies + fare difference

Other visible notes:
- “Your response is required to complete this reservation.”
- American Express disclaimer about 3rd party concierge providers and phishing reporting link.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchat

B6 66 ABQ JFK 1159P 548AM

- Two stacked entries (each shows a blacked-out/photo area)  
  - Labels visible: "Birthday:" and "P Expires:"  
  - Values: blacked out/redacted for both entries

Privacy Statement | Visit the Centurion Card website

To learn more about <u>-mail</u> c security or report a suspicious e-mail. please visit us at <u>iprencenexpreas comrphishing.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express anc or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by t American Express. You are responsible for any purchases. shipping charges andror fees you authorize. We reserve the right tc

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <[REDACTED]> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats and
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchai

B6 66 ABQ JFK 1159P 548AM

| Item | Visible labels | Content |
|---|---|---|
| Entry 1 | Birthday:, P Expires: | Corresponding data redacted (black boxes) |
| Entry 2 | Birthday:, P Expires: | Corresponding data redacted (black boxes) |

- Surrounding text: "B6 66 ABQ JFK 1159P 548AM"
- Other visible text: "Privacy Statement | Visit the Centurion Card website"

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not included.
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra legroom available for $100.00.
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@jetblue.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I
-Pleas issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is
are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data f

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova ████████████████████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mic

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need C
What is Karyna's United Frequent flyer number? The one I have on my end came back a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> w

Your response is required to complete this reservation. Prices and availability are
November 3 - United

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),</th></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bt.
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Se</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc</td></tr><tr><td></td><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u></td></tr><tr><td></td><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td></td><td></td><td></td><td></td><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr></table>

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

*   **Travel Inquiry:** Flights from Vegas to somewhere on Nov 6th at 4:30pm; JetBlue flight back to NY from ALB on Nov 9th.
*   **American Express:** Mentions Privacy Statement, website for security, contact information.
*   **Reservation 1 (United):**
    *   Total: $5550.60 ($1850.20/ticket)
    *   Refundable ticket
    *   United Airlines 1596 (Business Class)
    *   EWR (3:10pm) to LAS (5:47pm) - 5h 37m
*   **Reservation 2 (Southwest):**
    *   Total: $1034.94 ($344.98/ticket)
    *   Refundable ticket
    *   Southwest 172 (Economy) - 1h 30m

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Key information from the image:

*   **Flights:**
    *   Las Vegas (LAS) to Albuquerque (ABQ) on Nov 9, departing 4:30 pm, arriving 7:00 pm
    *   Albuquerque (ABQ) to New York (JFK) on Nov 9 (JetBlue 66), departing 11:59 pm, arriving 5:48 am
    *   Newark (EWR) to Las Vegas (LAS) on Nov 3 (UA 1596) 3:10 pm - 5:47 pm
    *   Newark (EWR) to Las Vegas (LAS) on Nov 3 (UA 224) 5:28 pm - 8:05 pm
    *   Albuquerque (ABQ) to New York (JFK) B6 66. Departs 11:59 pm arrives 5:48 am
*   **Costs:**
    *   Air reservation: $536.94 ($178.98 per ticket)
    *   Change/cancel penalty: $150.00
    *   Total fare: $5550.60
    *   Grand Total: $7122.48
*   **Contact:**
    *   Natalia (Natasha) Molotkova, Centurion Relationship Manager. Phone: (877) 877-0987.
*   **Other Notes:**
    *   Ticket is non-refundable.
    *   Need to issue tickets for Karyna and her parents.
    *   Request for a 4:30 pm flight from Vegas to Alb on Nov 6.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

P Expires: █████████

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA      1596  03NOV  EWR  LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA      224  03NOV  EWR  LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

B6      66 ABQ JFK    1159P  548AM

█████ ███████
███████
█████ ███████████
Birthday: █████████████
P Expires: ██████████

█████ ███████
███████
█████ ███████████

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not I

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra Ii

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to seek redress from the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST
- Thread timestamps: Nov 1, 2018 — 11:38 AM and 11:31 AM

Key points:
- One United number was incorrect; profile will be updated.
- Authorization given to proceed issuing all tickets.
- JetBlue: extra leg room seats cost $45.00 per seat; will need CID.
- Preference to purchase extra leg room closer to travel date; if none available, accept as-is.

Frequent-flier numbers for Karyna (values redacted) listed for:
- JetBlue
- American Airlines
- Delta
- United
- Emirates

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

November 3 — United
- Total (including taxes/fees): $5,550.60 ($1,850.20 per ticket)
- Refundable; changes subject to fare difference
- Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
  - Depart: Newark Liberty Airport (EWR) at 3:10 PM
  - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

November 6 — Southwest
- Total (including taxes/fees): $1,034.94 ($344.98 per ticket) — business class note: doesn't have seat assignment
- Refundable; changes subject to fare difference
- Tue 06 Nov — Southwest 172 — Economy — 1h 30m
  - Depart: Las Vegas McCarran Airport (LAS) at 4:30 PM
  - Arrive: Albuquerque Intl Sunport (ABQ) at 7:00 PM

November 9 — JetBlue
- Total (including taxes/fees): $536.94 ($178.98 per ticket)
- Ticket non-refundable; $150 change/cancel penalty applies plus fare difference
- Fri 09 Nov — JetBlue 66 — Economy — 3h 49m
  - Depart: Albuquerque Intl Sunport (ABQ) at 11:59 PM
  - Arrive: New York John F Kennedy Airport (JFK) at 5:48 AM

Grand total: $7,122.48

Agent / contact
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Email: (redacted in image)

Customer note at bottom
- “Hi Natasha. We need to issue the tickets for Karyna and her parents today. Please issue the 3:10pm flight on Nov. 3rd.”

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Key information:

*   **Total Airfare:** USD 5550.60 (1850.20 per ticket)
*   **November 3 (United):**
    *   Flight UA 1596 from Newark (EWR) to Las Vegas (LAS), departing 3:10 pm, arriving 5:47 pm (5h 37m travel time)
*   **November 6 (Southwest):** Inquiry about flight from Vegas to Albany
*   **Jet Blue flight back to NY from Albany on Nov 9th to be purchased.**
* Flight B6 66 ABQ JFK 1159P 548AM

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I'

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20

TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon

Birthday:

B6 66 ABQ JFK 1159P 548AM

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Email date/time: Nov 1, 2018 at 11:31 AM (from Natalia Molotkova)
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
- Questions/requests:
  - Do they need seats with extra leg room on JetBlue? Cost: $45.00 per seat, will need CID.
  - What is Karyna's United frequent flyer number? The one on file returned invalid.
- Authorization: Sender authorizes issuing all tickets listed.
- Fare summary:
  - Total air reservation (incl. taxes & fees): $5,550.60
  - Per ticket: $1,850.20
  - Ticket is refundable; changes subject to fare difference
- Flight details:
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM
  - Nov 6 — Southwest (no further details visible)
- Misc: Centurion/AmEx footer and privacy links present; card expiry/birthday fields redacted.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Key Information:

*   Total air reservation (business select): $1034.94 (Tue 06 Nov, Southwest 172, LAS to ABQ)
*   Total air reservation: $536.94 (Fri 09 Nov, JetBlue 66, ABQ to JFK)
*   Grand total: $7122.48
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987
*   Flights: UA 1596 03NOV EWR LAS, UA 224 03NOV EWR LAS, B6 66 ABQ JFK.
*   Request to issue tickets for Karyna and her parents.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Source/context: footer of an American Express (Centurion Card) email about a reservation — “Your response is required to complete this reservation. Prices and availability are subject to change.”
- Visible fields (values redacted): Birthday: ; P Expires:
- Links/text: “Privacy Statement | Visit the Centurion Card website”
- Security link: americanexpress.com/phishing (for reporting suspicious e‑mail / e‑mail security)
- Copyright: © 2015 American Express. All rights reserved.
- Disclaimer: American Express uses 3rd‑party concierge service providers who are not authorized to act on behalf of American Express; you’re responsible for purchases, shipping charges and/or fees you authorize; limited remedies against American Express for third‑party services.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

	• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA    1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA    224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Key information: Birthday and P Expired information is being shown, but information is redacted.


Privacy Statement | Visit the Centurion Card website

## Grand total: $7122.48 (cont.)

Got it, thank you!!! Do you want use points fro United tickets?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

9049

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <redacted> wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, y

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

I had one number incorrect in United, will update profile.

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need C
What is Karyna's United Frequent flyer number? The one I have on my end came back a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> w

Your response is required to complete this reservation. Prices and availability ar
November 3 - United

## (877) 877-0987 (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),</th></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bt.
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Se</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc</td></tr><tr><td></td><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u></td></tr><tr><td></td><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td></td><td></td><td></td><td></td><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr></table>

## (877) 877-0987 (cont.)

- November 3 — United
  - Total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Refundable; changes subject to fare difference
  - Flight: Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

- November 6 — Southwest
  - Total (incl. taxes & fees): $1,034.94 ($344.98 per ticket)
  - Refundable; changes subject to fare difference
  - Flight: Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - (departure/arrival airports/times partially cropped)

- JetBlue segment shown
  - B6 66 ABQ → JFK — 11:59 PM → 5:48 AM

- Other visible items
  - American Express / Centurion privacy statement and phishing info
  - Redacted personal blocks labeled "Birthday:" and "P Expires:"

## (877) 877-0987 (cont.)

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

Key Information:

*   LAS to ABQ on Nov 9, arriving at 7:00 PM.
*   ABQ to JFK on Nov 9 (JetBlue 66), departing 11:59 PM arriving at 5:48 AM.
*   Total Air Reservation cost: $536.94 ($178.98 per ticket).
*   Total Fare USD: $5550.60
*   Grand Total: $7122.48
*   EWR to LAS on Nov 3 via UA 1596 departing 3:10PM, arriving 5:47PM
*   EWR to LAS on Nov 3 via UA 224 departing 5:28PM, arriving 8:05PM
*   ABQ to JFK on Nov 9 via B6 66 departing 11:59 PM, arriving 5:48AM.
*   Ticket is non-refundable, $150 change/cancel penalty.
*   Request to issue tickets for Karyna and her parents.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager. (877) 877-0987. Hours: Mon-Fri 9 AM-5:30 PM EST.

## (877) 877-0987 (cont.)

*   **Natalia Molotkova**: Centurion Relationship Manager.
*   **JetBlue Seats**: Extra legroom seats at $45.00 per seat, CID needed.
*   **Karyna's United Frequent flyer number**: Requested as the one Natalia had was invalid.
*   **November 3 - United**: Total air reservation: $5550.60 ($1850.20 per ticket), refundable with fare difference. United Airlines 1596, Business - 5h 37m, EWR to LAS.
*   **November 6 - Southwest**: Total air reservation: $1034.94 ($344.98 per ticket), refundable with fare difference.

## (877) 877-0987 (cont.)

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

B6 66 ABQ JFK 1159P 548AM

█████ █████
██████ ███
████████████
Birthday: █████████
P Expires: █████████

█████ █████
██████ ███
████████████

## (877) 877-0987 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not I

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra Ii

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## (877) 877-0987 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@██████████████

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA       1596  03NOV  EWR  LAS 0310P 0547P
1 ADT  1850.20
TOTAL FARE - USD  5550.60

UA         224  03NOV  EWR  LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I █
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to seek redress from the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <████████████████████████████████████> wrote:

## (877) 877-0987 (cont.)

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need C
What is Karyna's United Frequent flyer number? The one I have on my end came back a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987

## (877) 877-0987 (cont.)

Key Information:

*   Authorization granted on Nov 1, 2018 by Natalia Molotkova to proceed with issuing tickets.
*   Total cost of air reservations: $7122.48.
*   November 3 - United Air Reservation: $5550.60 (refundable).
*   November 3 - United Airlines 1596 flight from Newark (EWR) to Las Vegas (LAS).
*   November 6 - Southwest Air Reservation: $1034.94 (refundable, no seat assignment).
*   November 6 - Southwest 172 flight from Las Vegas (LAS) to Albuquerque (ABQ).
*   November 9 - Air Reservation: $536.94 (non-refundable, $150 change/cancel penalty).
*   November 9 - JetBlue 66 flight from Albuquerque (ABQ) to New York (JFK).
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987
*   Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

Key details from the image:

*   Issue tickets for Karyna and her parents today for the 3:10pm flight on Nov. 3rd.
*   Total Fare USD 5550.60
*   Flights: UA 1596 03NOV EWR LAS, UA 224 03NOV EWR LAS
*   Jet Blue flight back to NY from Alb on Nov. 9th.
*   Total air reservation cost: $5550.60 ($1850.20 per ticket).
*   United Airlines 1596 on Sat 03 Nov, business class, 5h 37m.

## (877) 877-0987 (cont.)

- Outbound (Nov 3)
  - UA 1596: EWR (Newark) 03:10 PM → LAS (Las Vegas) 05:47 PM
  - Alternate option: UA 224: EWR 05:28 PM → LAS 08:05 PM
  - Fare snippet: 1 ADT $1850.20; TOTAL FARE USD 5550.60

- Nov 6 — LAS → ABQ
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m
  - Depart LAS 04:30 PM → Arrive ABQ 07:00 PM
  - Total air reservation (Southwest): $1,034.94 ($344.98 per ticket)
  - Ticket refundable; changes subject to fare difference

- Nov 9 — ABQ → JFK
  - Fri 09 Nov — JetBlue 66 — Economy — 3h 49m
  - Depart ABQ 11:59 PM → Arrive JFK 05:48 AM
  - Total air reservation (JetBlue): $536.94 ($178.98 per ticket)
  - Ticket non‑refundable; $150 change/cancel penalty + fare difference

- Totals / notes
  - Grand total shown: $7,122.48
  - Request: Issue tickets for Karyna and her parents; issue 3:10 PM flight on Nov 3; request JetBlue direct return from ABQ on Nov 9

- Agent contact
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

## (877) 877-0987 (cont.)

- Flight header: B6 66 ABQ → JFK — dep 11:59 PM, arr 5:48 AM

- JetBlue extra legroom: $45.00 per seat — CID required

- Frequent flyer question: [PASSENGER NAME]'s United frequent flyer number on file invalid

- Authorization: Sender authorizes issuing all tickets

- Sender (role): [REDACTED] — Centurion Relationship Manager  
  Phone: (877) 877-0987  
  Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Reservation summary (November 3 — United):  
  - Total (including taxes & fees): $5,550.60 ($1,850.20 per ticket)  
  - Ticket refundable; changes subject to fare difference

- Misc: American Express privacy/centurion card footer; phishing/report link: americanexpress.com/phishing; ©2015 American Express

## (877) 877-0987 (cont.)

Flights

| Date | Airline | Flight # | Class | Duration | Depart (Airport) | Time | Arrive (Airport) | Time | Notes |
|---|---:|---:|---|---:|---|---:|---|---:|---|
| Sat 03 Nov | United Airlines | 1596 | Business | 5h 37m | Newark Liberty (EWR) | 3:10 PM | Las Vegas McCarran (LAS) | 5:47 PM | Business — no seat assignment |
| Tue 06 Nov | Southwest | 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) | 4:30 PM | Albuquerque Intl Sunport (ABQ) | 7:00 PM | Non-refundable; $150 change/cancel + fare diff |
| Fri 09 Nov | JetBlue | 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) | 11:59 PM | New York JFK (JFK) | 5:48 AM | — |

Fares & fees

| Item | Amount |
|---|---:|
| Base fare (1 ADT) | $1,850.20 |
| TOTAL FARE (3 passengers) | $5,550.60 |
| United reservation incl. taxes/fees | $1,034.94 ($344.98 per ticket) — refundable |
| Southwest reservation incl. taxes/fees | $536.94 ($178.98 per ticket) — non-refundable |
| Grand total (all charges) | $7,122.48 |

Agent / contact

- Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Phone: (877) 877-0987  
- Hours: Mon–Fri 9:00 AM–5:30 PM EST  
- Email: (redacted in image)

Additional notes

- Request in thread: Issue tickets for Karyna and her parents; confirm 3:10 PM United flight on Nov 3.  
- Alternate UA flight shown: UA 224 03NOV EWR→LAS 05:28P–08:05P (listed as option).

## (877) 877-0987 (cont.)

Key Information:

*   **Airlines**: United and Southwest.
*   **American Express**
*   **November 3**: United Airlines 1596 - Newark Liberty Airport (EWR) to Las Vegas McCarran Airport (LAS) for $5550.60.
*   **November 6**: Southwest 172 - Las Vegas McCarran Airport (LAS) to Albuquerque Intl Sunport Airport (ABQ) for $1034.94.
*   Tickets are refundable with possible fare differences.

## (877) 877-0987 (cont.)

Key information:

*   Total air reservation cost: $536.94 (taxes and fees), $178.98 per ticket.
*   Grand Total: $7122.48
*   JetBlue flight: Fri 09 Nov, ABQ to JFK, 11:59 pm - 5:48 am.
*   Total fare: USD 5550.60
*   UA 1596, 03NOV, EWR to LAS, 0310P-0547P
*   UA 224, 03NOV, EWR to LAS, 0528P-0805P
*   B6 66 ABQ JFK 1159P 548AM
*   Centurion Relationship Manager: Natalia (Natasha) Molotkova
*   Contact: (877) 877-0987, Mon-Fri 9AM-5:30PM EST.
*   Need to issue tickets for Karyna and her parents today
*   Need to issue the 3:10pm flight on Nov. 3rd.
*   Request for a flight from Vegas to Alb Direct around 4:30pm on Tues. Nov. 6th
*   Need to issue the Jet Blue direct flight back to NY from Alb on Nov. 9th

## (877) 877-0987 (cont.)

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to seek redress from the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for any service provider.

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <[REDACTED]> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

## (877) 877-0987 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## (877) 877-0987 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve all rights and remedies for any unauthorized use of your account for any purpose.

Your response is required to complete this reservation. Prices and availability are subject to change without notice.

November 3 - United

## (877) 877-0987 (cont.)

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm
November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P

## (877) 877-0987 (cont.)

- Flight: B6 66 ABQ → JFK, departs 11:59 PM, arrives 5:48 AM
- Dates mentioned: Tues. Nov. 6; request to issue JetBlue direct flight back to NY from ALB on Nov. 9; note: “November 3 - United” also appears
- Extra legroom seats on JetBlue: $45.00 per seat — will need CID
- Frequent flyer issue: Karyna’s United frequent flyer number returned as invalid
- Authorization: “I give you my authorization to proceed in issuing all the tickets below”
- Sender: Centurion Relationship Manager (name and email redacted)
- Contact hours: Mon–Fri 9:00 AM–5:30 PM EST; phone partially redacted
- Footer: American Express / Centurion Card privacy statement and ©2015 American Express text present

## (877) 877-0987 (cont.)

- Grand total: $7,122.48

- Reservation 1
  - Total (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)
  - Refundable: Yes; changes subject to difference in fare
  - Flight: Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) 5:47 PM
  - Note: Alternate UA 224 listed (EWR–LAS 05:28P–08:05P)

- Reservation 2
  - Total (incl. taxes/fees): $1,034.94 ($344.98 per ticket)
  - Refundable: Yes; changes subject to difference in fare
  - Flight: Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran Airport (LAS) 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM
  - Note: Business Select doesn't have seat assignment

- Reservation 3
  - Total (incl. taxes/fees): $536.94 ($178.98 per ticket)
  - Refundable: No; $150 change/cancel penalty applies + fare difference
  - Flight: Fri 09 Nov — JetBlue 66 — Economy — 3h 49m
    - Depart: Albuquerque Intl Sunport (ABQ) 11:59 PM
    - Arrive: New York JFK (JFK) 5:48 AM

- Contact / agent
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Client note
  - Request to issue tickets for Karyna and her parents today; please issue the 3:10 PM flight on Nov 3rd.

## (877) 877-0987 (cont.)

- Document: travel reservation / itinerary (personal details redacted).

- Nov 3 — United Airlines 1596 — Business — 5h 37m
  - Depart: Newark Liberty Airport (EWR) — 3:10 PM
  - Arrive: Las Vegas McCarran Airport (LAS) — 5:47 PM
  - Price: $5,550.60 total ($1,850.20 per ticket); seats not together
  - Ticket: refundable; changes subject to fare difference

- Nov 6 — Southwest 172 — Economy — 1h 30m
  - (departure/arrival airports/times not fully visible)
  - Price: $1,034.94 total ($344.98 per ticket; notes “business select fare”)
  - Ticket: refundable; changes subject to fare difference

- JetBlue: B6 66 — ABQ → JFK — Dep 11:59 PM / Arr 5:48 AM (appears in header)

- Notes: requester asks about a ~4:30 PM direct flight from Vegas to Albuq. and to issue JetBlue direct flight back to NY from Alb on Nov. 9. American Express privacy/footer present; sensitive info redacted.

## (877) 877-0987 (cont.)

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf
B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 
[REDACTED]
Birthday:

## (877) 877-0987 (cont.)

P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pr purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <██████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I v

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova

## (877) 877-0987 (cont.)

## Centurion <u>Relationshi</u> Mana er

Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyana's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyana's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> w

Your response is required to complete this reservation. Prices and availability are subje
November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a
• Ticket is refundable, changes are subject to difference in fare.

## Centurion <u>Relationshi</u> Mana er (cont.)

- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchas

## Centurion <u>Relationshi</u> Mana er (cont.)

Key information from the image:

*   **Flight 1 (November 3 - United):**
    *   Total cost: $5550.60 ($1850.20 per ticket)
    *   Ticket is refundable (changes subject to fare differences)
    *   United Airlines 1596 - Business - 5h 37m
        *   Departing: Newark Liberty Airport (EWR) at 3.10 pm
        *   Arriving: Las Vegas McCarran Airport (LAS) at 5.47 pm
*   **Flight 2 (November 6 - Southwest):**
    *   Total cost: $1034.94 ($344.98 per ticket), business select
    *   Ticket is refundable (changes subject to fare differences)
    *   Southwest 172 - Economy - 1h 30m
        *   Departing: Las Vegas McCarran Airport (LAS) at 4.30 pm
        *   Arriving: Albuquerque Intl Sunport Airport (ABQ) at 7.00 pm

## Centurion <u>Relationshi</u> Mana er (cont.)

Key details from the image:

*   **Air Reservation Cost:** $536.94 (including taxes & fees)
*   **Change/Cancel Penalty:** $150.00
*   **JetBlue Flight (Nov 9):** Albuquerque (ABQ) to New York (JFK), 11.59 PM to 5.48 AM.
*   **Grand Total:** $7122.48
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987 (Mon-Fri 9 AM-5:30 PM EST)
*   **UA Flight 1596 (Nov 3):** EWR to LAS, 3:10 PM to 5:47 PM
*   **UA Flight 224 (Nov 3):** EWR to LAS, 5:28 PM to 8:05 PM
*   **JetBlue Flight 66 (Nov 9):** ABQ to JFK, 11:59 PM to 5:48 AM

A request to issue tickets for Karyna and her parents is present, including one for a 3:10 pm flight on Nov 3.

It includes redacted images of credit cards and information.

## Centurion <u>Relationshi</u> Mana er (cont.)

- Sender: Centurion Relationship Manager — Natalia (Natasha) Molotkova (signature block partially redacted)  
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST  
- Authorization: "I give you my authorization to proceed in issuing all the tickets below! thanks !"  
- Questions in email:  
  - "Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID."  
  - "What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid."  
- Email timestamp: Nov 1, 2018, 11:31 AM

Reservation details:
- November 3 — United
  - Total (including taxes/fees): $5,550.60 ($1,850.20 per ticket)  
  - Ticket refundable; changes subject to fare difference  
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m  
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM  
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

- November 6 — Southwest
  - Total (including taxes/fees): $1,034.94 ($344.98 per ticket)  
  - Ticket refundable; changes subject to fare difference  
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m  
    - Depart: Las Vegas McCarran Airport (LAS) at 4:30 PM  
    - Arrive: Albuquerque Intl Sunport (ABQ) at 7:00 PM

- Mention of November 9 (details not visible)

## Centurion <u>Relationshi</u> Mana er (cont.)

- Purpose / passengers:
  - Issue tickets for Karyna and her parents (3 ADT)

- Pricing / fees:
  - Total air reservation taxes & fees: $536.94 ($178.98 per ticket)
  - 1 ADT fare: $1,850.20 (×3 = TOTAL FARE USD 5,550.60)
  - Grand total: $7,122.48
  - Ticket is non-refundable; $150 change/cancel penalty applies + fare difference

- Action request:
  - "Please reply to this email and provide your authorization to proceed."
  - Request: issue the 3:10 PM flight on Nov 3 for Karyna and her parents
  - Request: JetBlue direct flight back to NY from ABQ on Nov 9
  - Question: Is there a flight around 4:30 PM on Nov 6 from Vegas to Albuquerque (direct)?

- Flights mentioned:
  | Flight | Date | From | To | Dep | Arr |
  |---|---:|---|---|---:|---:|
  | UA 1596 | 03NOV | EWR (Newark) | LAS (Las Vegas) | 03:10 PM | 05:47 PM |
  | UA 224  | 03NOV | EWR | LAS | 05:28 PM | 08:05 PM |
  | B6 66   | 09NOV | ABQ (Albuquerque Intl Sunport) | JFK (New York) | 11:59 PM | 5:48 AM (next day) |

- Contact / agent:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone (partially redacted): (877) 87?-0967
  - Hours: Mon–Fri 9AM–5:30PM EST

- Redactions / sensitive fields:
  - Several blocks of personal data (names/IDs, birthdays, passport expiry) are redacted in the image.

## Centurion <u>Relationshi</u> Mana er (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

	• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Centurion <u>Relationshi</u> Mana er (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you have some Jet Blue flights in the afternoon

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <██████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w
Regards,
Natalia (Natasha) Molotkova

## Centurion <u>Relationshi</u> Mana er (cont.)

Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

## Centurion <u>Relationshi</u> Mana er (cont.)

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w

<table><tr><th>Your response is required to complete this reservation. Prices and availability are subje</th></tr><tr><td>November 3 - United</td></tr><tr><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fai</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: 57122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationship Mana er @</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Key Details:

*   Total air reservation: $5550.60 ($1850.20 per ticket)
*   United Airlines flight 1596 on Nov 3: Newark (EWR) to Las Vegas (LAS), 3:10 PM to 5:47 PM. Duration: 5h 37m.
*   Jet Blue flight back to NY from Albany on Nov 9 requested.
*   UA 224 03NOV EWR LAS 0528P 0805P
*   B6 66 ABQ JFK 1159P 548AM

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Passengers/Request
- Tickets to be issued today for: Karyna and her parents.
- Request: issue 3:10 PM flight on Nov 3; JetBlue direct ABQ→JFK on Nov 9; ask about direct LAS→ABQ ~4:30 PM on Nov 6.

Grand total
- Grand total: $7,122.48

Flight segments / fares / rules
- UA 1596 — 03NOV — EWR → LAS — dep 03:10 PM / arr 05:47 PM
  - Fare example: 1 ADT $1,850.20; TOTAL FARE USD 5,550.60 (grouped)
- UA 224 — 03NOV — EWR → LAS — dep 05:28 PM / arr 08:05 PM
- Southwest 172 — Tue 06 Nov — Economy — 1h 30m
  - LAS (McCarran) dep 4:30 PM → ABQ (Sunport) arr 7:00 PM
  - Total air reservation incl. taxes/fees: $1,034.94 ($344.98 per ticket)
  - Ticket is refundable; changes subject to fare difference
- JetBlue 66 (B6 66) — Fri 09 Nov — Economy — 3h 49m
  - ABQ dep 11:59 PM → JFK arr 5:48 AM
  - Total air reservation incl. taxes/fees: $536.94 ($178.98 per ticket)
  - Ticket is non‑refundable; $150 change/cancel penalty + fare difference

Agent / Contact
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Email: (redacted)
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Notes / Questions in text
- Confirm/issue requested Nov 3, Nov 6 (direct LAS→ABQ ~4:30 PM?), and Nov 9 JetBlue ABQ→JFK.
- Some fares/segments referenced separately; verify total allocation across passengers.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

<table><tr><th></th><th>Birthday: 
P Expires:

Birthday: 
P Expires:

<u>Privacy Statement | Visit the Centurion Card website</u>
To loam moro about o-mail socunty or report a suspicious e•mail. please visit us at <u>brre- 1 .-• • ,•• •••</u>
O2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. Wo reserve the right to note prol</th></tr><tr><td>I</td><td>Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards, 
Natalia (Natasha) Molotkova
&lt;u&gt;Centurion Relationship Manager&lt;/u&gt;
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova &lt; &gt; wrote:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not I
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest</td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

- Passengers: Karyna and her parents (tickets to be issued)

- Requested actions:
  - Issue 3:10 PM flight on Nov 3 (EWR→LAS).
  - Issue JetBlue direct flight ABQ→JFK on Nov 9.
  - Check/provide flight around 4:30 PM on Nov 6 LAS→ABQ.

- Flight segments (as shown):
  - UA 1596 — 03NOV — EWR → LAS — Dep 03:10 PM — Arr 05:47 PM
  - UA 224 — 03NOV — EWR → LAS — Dep 05:28 PM — Arr 08:05 PM
  - Southwest 172 — 06NOV — LAS → ABQ — Economy — Dep 4:30 PM — Arr 7:00 PM — Duration 1h30m
  - JetBlue 66 (B6 66) — 09NOV — ABQ → JFK — Economy — Dep 11:59 PM — Arr 5:48 AM — Duration 3h49m

- Fare / ticketing notes:
  - Southwest segment total (incl. taxes/fees): $1,034.94 ($344.98 per ticket). Business Select note: no seat assignment.
  - JetBlue segment total (incl. taxes/fees): $536.94 ($178.98 per ticket). Non‑refundable; $150 change/cancel penalty + fare difference.
  - Example fare line: 1 ADT 1850.20
  - TOTAL FARE listed: USD 5,550.60
  - Grand total: $7,122.48

- Contact (agent):
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Note: some information is redacted in the document.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

- Context line: "Your response is required to complete this reservation. Prices and availability are subject to change."
- Two redacted customer blocks (personal data blacked out), each showing:
  - "Birthday:"
  - "P Expires:"
- Links/labels visible:
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing."
- Copyright: "© 2015 American Express. All rights reserved"
- Disclaimer (visible portion): "American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge... responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by [them] is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize."

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p. seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

	• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Key information from the email:

*   **Grand Total:** $7122.48
*   **Flights for:** Karyna and her parents.
*   **Travel Agency Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Contact Phone:** (877) 877-0987.

| Airline | Flight # | Date     | From | To  | Departure Time | Arrival Time | Notes                                  |
| :------ | :------- | :------- | :--- | :-- | :------------- | :----------- | :------------------------------------- |
| UA      | 1596     | 03 NOV   | EWR  | LAS | 0310P          | 0547P        |                                        |
| UA      | 224      | 03 NOV   | EWR  | LAS | 0528P          | 0805P        |                                        |
| B6      | 66       | 09 NOV   | ABQ  | JFK | 1159P          | 548AM        | Jet Blue direct flight.                |
|         |          | 06 NOV   | LAS  | ABQ | ~4:30 PM       |              | looking for a flight around this time |

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would re

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <blackened out> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

## Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████████> wrote:

| Date      | Airline                 | Flight | Class      | Duration | Departing Airport (Time)          | Arriving Airport (Time)            | Cost      | Refundable  |
| :-------- | :---------------------- | :----- | :--------- | :------- | :-------------------------------- | :--------------------------------- | :-------- | :---------- |
| Nov 3     | United                  |        |            |          |                                   |                                    | $5550.60  | Yes         |
| Nov 3 Sat | United Airlines 1596    |        | Business   | 5h 37m   | Newark Liberty Airport (EWR) 3:10pm | Las Vegas McCarran Airport (LAS) 5:47pm |           |             |
| Nov 6     | Southwest               |        |            |          |                                   |                                    | $1034.94  | Yes         |
| Nov 6 Tue | Southwest 172           |        | Economy    | 1h 30m   | Las Vegas McCarran Airport (LAS) 4:30pm | Albuquerque Intl Sunport Airport (ABQ) 7:00pm |           |             |
| Nov 9     |                         |        |            |          |                                   |                                    | $536.94   | No, penalty |
| Nov 9 Fri | JetBlue 66             |        | Economy    | 3h 49m   | Albuquerque Intl Sunport Airport (ABQ) 11:59pm | New York John F Kennedy Airport (JFK) 5:48am |           |             |

**Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, natalia.molotkova@centurion.com, (877) 877-0987
**Grand Total:** $7122.48

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   Issue tickets for Karyna and her parents today.
*   Issue the 3:10pm flight on Nov. 3rd.
*   **Flights:**
    *   UA 1596 03NOV EWR LAS 0310P 0547P
    *   UA 224 03NOV EWR LAS 0528P 0805P
    *   B6 66 ABQ JFK 1159P 548AM
*   Total Fare: USD 5550.60
*   Need a flight departing around 4:30pm from Vegas to Alb Direct on Nov. 6th.
*   Need a Jet Blue direct flight back to NY from Alb on Nov. 9th.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

	• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Airline | Flight | From | To  | Departure | Arrival |
|---------|--------|------:|-----:|----------:|--------:|
| B6      | 66     | ABQ   | JFK | 11:59 PM  | 5:48 AM |

Redacted entries (2): each shows blocked name/ID with labels:
- Birthday:
- P Expires:

Footer / other text:
- "Privacy Statement | Visit the Centurion Card website"
- "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing"
- "© 2015 American Express. All rights reserved."
- Note: mentions American Express uses 3rd party concierge service providers and limits/liability language.

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe
• Ticket is refundable, changes are subject to difference in fare.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

<table><tr><th>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</th></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er
a, </td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know yi</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfi</td></tr></table>

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Airline | Flight | From | To | Depart | Arrive |
|---|---:|---|---|---:|---:|
| B6 | 66 | ABQ | JFK | 11:59P | 5:48AM |

- Two passenger blocks present; fields shown and redacted:
  - Birthday:
  - P Expires:
- Footer / links:
  - Privacy Statement | Visit the Centurion Card website
  - “To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.”
  - © 2015 American Express. All rights reserved.
  - Disclaimer: American Express uses 3rd party concierge service providers not authorized to act on its behalf; user responsible for purchases, shipping charges and fees; limits liability.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority it

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

- Two redacted entries (one above the other).
- Each entry shows:
  - Large redaction block (likely personal info).
  - Label: "Birthday:" (value redacted).
  - Label: "P Expires:" (value redacted).
- Surrounding/context text provided: "B6 66 ABQ JFK 1159P 548AM" and "Privacy Statement | Visit the Centurion Card website"

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service prov
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.