To: Travel[natalia.molotkova@centurion.com]
From:
Sent: ET .06:44 PM
Subject: Re: ISSUE ticket for Ann for TOMORROW!

thank you!

## On Aug 24, 2018, at 12:02 PM, Natalia Molotkova

<natalia.molotkova@centurion.com> wrote:

As a matter of fact on hold with ticketing.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## great! thanks

(please do ask them to rush it since it is for tomorrow ;)

On Aug 24, 2018, at 11:57 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, ...please issue ticket as shown below from Ann!

On Aug 24, 2018, at 11:46 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987

## great! thanks (cont.)

Key information from the image:

*   **Natalia Molotkova** (Centurion Relationship Manager) sent an email regarding a flight.
*   **Flight details:**
    *   American Airlines 1391 (Business class)
    *   August 25
    *   Miami Airport (MIA) departing at 12:19 pm
    *   Cyril E. King Airport, St. Thomas (STT) arriving at 3:01 pm
    *   Duration: 2 hours 42 minutes
*   **Total air reservation cost:** $353.60 (including taxes and fees)
*   Another direct AA flight to STT is requested.
*   Other flight options: a second direct flight departs at 10:34 am.
*   Spirit is completely sold out.
*   Contact information for Natalia Molotkova: natalia.molotkova@centurion.com, (877) 877-0987
*   Hours: Mon through Friday 9 AM-5:30 PM EST

## great! thanks (cont.)

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNC
know if there is an earlier flight out on AA she could take...she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

## LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to ch • Total air reservation, including taxes and fees: $353.60 (add collect, exchange). • Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

## LOL - that's what I thought: (cont.)

<table><tr><th>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> </th></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>ok, then issue the 12:19pm flight in Biz...lucky her!</td></tr><tr><td>No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els
Spirit is completely sold out.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't ci</td></tr><tr><td>Same flight has only one seat left in business class, difference in fare is 353.60.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> </td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!</td></tr><tr><td>On it.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> </td></tr></table>

## LOL - that's what I thought: (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th
we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEP/
there is an earlier flight out on AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we have

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to ch
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987

## LOL - that's what I thought: (cont.)

Hours: Mon through Friday 9AM-530PM EST ok, then issue the 12:19pm flight in Biz...lucky her! No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els well, Spirit is completely sold out. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager <u>natalia.molotkovaa,centurion.com</u>  (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't ci Same flight has only one seat left in business class, difference in fare is 353.60. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager <u>natalia.molotkova(acenturion.com</u>  (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine! On it. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager <u>natalia.molotkovaAcenturion.com</u>  (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Aug. 25th

## LOL - that's what I thought: (cont.)

Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) I know if there is an earlier flight out on AA she could take...she may need to go earlier)
Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.
• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz....lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else going is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## LOL - that's what I thought: (cont.)

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so m

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th is the A
the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 12:19pm
flight out on AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th
are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## LOL - that's what I thought: (cont.)

<u>natalia.molotkovaAcenturion.com</u> 

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, ....please issue ticket as shown below from Ann!

On Aug 24, 2018, at 11:46 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we have her?

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz....lucky her!

## LOL - that's what I thought: (cont.)

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't co

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) I
know if there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## LOL - that's what I thought: (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to cancel your reservation for any purposes.

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.
• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz....lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else going
Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so m

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova

## LOL - that's what I thought: (cont.)

Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th is the A we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 1 there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we have with

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

## LOL - that's what I thought: (cont.)

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

• Ticket is non-refundable, change - difference in fare applies.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m

Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaAcenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else goinc well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so r

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th is the A
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPAR
know if there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no
purposes.

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

ok, then issue the 12:19pm flight in Biz....lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else going direct completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so much?

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th is the AA#139 credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 12:19pm arrive 3:0 AA she could take....she may need to go earlier)

Let me know....thanks

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.