To: ████████████████████████████████████████████
From: █████ Molotkova
Sent: Tue 2/5/2019 10:19:03 PM
Subject: Itinerary INCL TICKETNO for ██████/██████ 08FEB19 ███████

Title: American Express ®

you can try dial them at █████████

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

It is not like nobody answers, it is a busy signal.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I should have it by tomorrow morning.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so annoying...probably just too late over there...but its a hotel! you would think they would have

## Regards, (cont.)

## people answering the phone?!

On Feb 5, 2019, at 5:13 PM, █████ Molotkova <█████████████████████████████>
wrote:

Something wrong with phone line, it is busy all the time.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, Natalia Molotkova <███████████████████████████████> wrote:

On Feb 5, 2019, at 3:44 PM, Natalia Molotkova <blackened out> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
(Natasha) Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pa
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: <blackened out>

## Regards, (cont.)

Subject: Itinerary INCL TICKETNO for 08FEB19
Record Locator: [redacted]
Links: Flights, Hotels, Cars, Cruises
Airline Baggage Fee/Rules: https://myamextravel.com/baggage
Note: Citizens of France must carry a valid passport.

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>Paris to Kiev</th></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris</td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM
Kiev</td></tr><tr><td></td><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal: Terminal 2 D</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td></td><td>Boeing 737-800</td></tr><tr><td></td><td></td><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td></td><td></td><td>Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td></td><td>Air France:</td></tr></table>

## Regards, (cont.)

*   **Hotel:** Hyatt Regency Kiev
*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019
*   **Address:** 5 A Tarasova Street, KIEV UA 01001
*   **Phone:** 380-44-5811234
*   **Status:** Confirmed
*   **Base Rate:** EUR 330.00 per night
*   **Cancellation:** 24 Hours Prior To Arrival
*   **Flight:** Kiev to Paris, AF 3375

## Regards, (cont.)

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Air

Non-stop
Duration:3 Hrs 25 Mins
Arrival Termlnal:Terminal 2

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

## TRAVELLER INFORMATION

## TRAVELLER INFORMATION (cont.)

## E-TICKET

Ticket AF ████████████████-05FEB

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home, you have 24/7 medical. 'sc. select emergency coordination and assistance services, including medical an. XXXXXXXXXXt, cash wires and more. Card Members may be responsible for third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vi≤</u>  most up to date and accurate entry/exit requirements for your travel destinatic changes, American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r• offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>vwAv.americanexpress.com/orivacV</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrob:

## <u>Entry and Exit Information for Travel</u> (cont.)

website below to download and install this free software.

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an agr and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting. directly or indirectly. from (1) the acts of omi: suppliers. including but not limited to delays. overbooking's, cancellation of 5( operations. accidents or failures of equipment, or changes in fares, itineraries acts of God. fires. earthquakes, floods, climatic aberrations. acts of governmc unrest, strikes, riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai: meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals, and from time to time may also pro travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement: types of compensation and incentives we receive. are subject to change. In id recommending itineraries. we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington : Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>amoricanomress cointhishlrq.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknovAedge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is against the s responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

## ok thanks!

On Feb 5, 2019, at 3:44 PM, ████ Molotkova <████████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pa
Sent from my iPhone
Begin forwarded message:

## ok thanks! (cont.)

- From: "American Express Travel" <itinerary@myamextravel.com>
- Date: February 5, 2019 at 3:15:27 PM EST
- To: (redacted)
- Subject: Itinerary INCL TICKETNO for (redacted) 08FEB19 (redacted)
- Header: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: (redacted)
- Section title: YOUR TRIP DETAILS
- Notice: DO NOT REPLY TO THIS EMAIL — message sent from a notification address that cannot accept incoming messages
- Contact: Service at 1-(redacted)
- Baggage info URL: https://myamextravel.com/baggage
- Footer section: Other Information

## ok thanks! (cont.)

<table><tr><th></th><th></th><th></th><th>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</th></tr><tr><td></td><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (COG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM
Kiev </td></tr><tr><td></td><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Ukraine Inn Aid</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td></td><td>Boeing 737-800</td></tr><tr><td></td><td></td><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

## ok thanks! (cont.)

- Flight confirmation: Air France: [redacted]
- Hotel: HYATT REGENCY KIEV
- Check-in: Fri, Feb 08 2019
- Check-out: Sun, Feb 10 2019
- Address: 5 A Tarasova Street, KIEV UA 01001
- Telephone: 380-44-5811234
- Status: Confirmed
- Base rate: EUR 330.00 / per night
- Cancellation policy: Cancel 24 Hours Prior To Arrival
- Hotel confirmation: [redacted]

## ok thanks! (cont.)

- No chart or readable text detected — image is essentially blank/white.
- Two vertical dotted/dashed guide lines run full height: one near left edge, one near right edge, with small tick marks at intervals.
- No other markings, labels, legend, or data present.

## Kiev to Paris

## FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Airl

Non-stop
Duration: 3 Hrs 25 Mins
Arrival Terminal: Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFORMATION

## E-TICKET

Ticket AF ████████████████-05FEB

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home, you have 24/7 medical, lec select emergency coordination and assistance services, including medical an• XXXXXXXXXXt, cash wires and more. Card Members may be responsible for third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www Vi≤</u>  most up to date and accurate entry/exit requirements for your travel destinatic changes, American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r. offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>www americanexpress corn/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobr website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including. t resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting. directly or indirectly, from (1) the acts of omi: suppliers. including but not limited to delays. overbooking's, cancellation of sc operations. accidents or failures of equipment, or changes in fares. itineraries acts of God, fires. earthquakes, floods, climatic aberrations. acts of governint unrest, strikes. riots, theft, disease, accidents or failures related to the public ! telecommunications lines or facilities, or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai. meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals. and from time to time may also pro% travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them. such as granting them acce channels. participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement: types of compensation and incentives we receive. are subject to change. In id recommending itineraries, we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Expross and you acknowledge actions of the service provider and the only remedy for any claims relating to services of products provided by the service provider is against the s responsible for any purchases. shipping charges andror foes you authonze. We reserve the right to note proale and preference data for servicing p

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it I

Sent from my iPhone

Begin forwarded message:

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Key details from the image include:

*   **Sender:** American Express Travel (<itinerary@myamextravel.com>)
*   **Date:** February 5, 2019, 3:15:27 PM EST
*   **Subject:** Itinerary INCL TICKETNO for [REDACTED] 08FEB19 [REDACTED]
*   **Record Locator:** [REDACTED]
*   The email is a notification and doesn't accept incoming messages.
*   Baggage fee information is available at: https://myamextravel.com/baggage

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

## Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

## Air France

Operated By Ukraine Intl Aid

Non-stop
Duration:3 Hrs 15 Mins
Departure Terminal:Terminal 2 D

## FLIGHT INFORMATION

K Economy Class
Boeing 737-800
Meals: Hot Meal
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

Key information from the image:

*   **Flight Confirmation**: Air France
*   **Hotel Details**: HYATT REGENCY KIEV
*   **Check-in**: Fri, Feb 08 2019
*   **Check-out**: Sun, Feb 10 2019
*   **Hotel Information**:
    *   Address: 5 A Tarasova Street, KIEV UA 01001
    *   Telephone: 380-44-5811234
    *   Status: Confirmed
    *   Base Rate: EUR 330.00 / per night
    *   Cancellation Policy: Cancel 24 Hours Prior To Arrival

## FLIGHT INFORMATION (cont.)

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Aol

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFORMATION

E-TICKET

Ticket AF -05FEB

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASST.

When you travel more than 100 miles from home, you have 24/7 medical, legal, fin. select emergency coordination and assistance services, including medical and lega XXXXXXXXXXt. cash wires and more. Card Members may be responsible for the ca third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>VWAV  Visacent</u>  most up to date and accurate entry/exit requirements for your travel destination. Du changes, American Express cannot guarantee the accuracy of the information provi disclaims any liability for any inaccurate or incomplete information contained on the

You may receive customer service mails even if you have requested not to receive offers from American Express. For details about our e-mail practices. please review Express Privacy Statement at <u>www.amencanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASST. (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Rea website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pie

Please be advised that certain mandatory hotel-imposed charges, including, but not resort or facility fees, may be applicable to your stay and payable to the hotel opera from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

Liability Statement American Express Travel Related Services Company, Inc. and subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury, exp to persons or property resulting. directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays. overbooking's. cancellation of services. operations. accidents or failures of equipment, or changes in fares. itineraries or scl acts of God. fires. earthquakes, floods, climatic aberrations, acts of governmental a unrest. strikes. riots, theft. disease, accidents or failures related to the public internE telecommunications lines or facilities, or third party technology systems, or any othi the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making ar meet your individual needs. We consider various factors in identifying travel supplie recommending specific itineraries. In this role, we are acting as an independent thin a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide in. travel counselors. Certain suppliers may also provide compensation to us for vario' administrative services that we perform for them. such as granting them access to channels, participating in marketing programs and supporting technology initiatives receive compensation from suppliers when customers use the American Express C: American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements. inch types of compensation and incentives we receive, are subject to change. In identifyi recommending itineraries. we may consider a number of factors, including supplier your preferences. The relationships we have with suppliers may also influence the identify and the itineraries we recommend.

California State Seller of Travel Registration Number 1022318. Washington State Registration Number: UBl#600469694. Iowa: TA# 669 Registered Iowa Travel Ager

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASST. (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to not provide services for servicing purposes.

## ok, that should work...thank you!

On Feb 5, 2019, at 5:12 PM, ████ Molotkova <████████████████████████████████████>
wrote:

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

## ok, that should work...thank you! (cont.)

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pa

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19 

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

## ok, that should work...thank you! (cont.)

YOUR TRIP DETAILS

- Flight: AF 3374
- Route: Paris (Charles De Gaulle, CDG) → Kiev (Boryspil/Borispol, KBP)

DEPARTING
- Date & time: Fri, Feb 08 2019, 01:20 PM
- City / Airport: Paris — Charles De Gaulle (CDG)

ARRIVING
- Date & time: Fri, Feb 08 2019, 05:35 PM
- City / Airport: Kiev — Boryspil (Borispol) (KBP)

OTHER INFORMATION
- Citizens of France must carry a valid passport
- Airline baggage fee/rules: https://myamextravel.com/baggage

CONTACT
- Do not reply to this email (notification-only). Customer service phone shown but redacted.

## ok, that should work...thank you! (cont.)

**Flight Information:**
*   Airline: Air France (operated by Ukraine Intl Airl)
*   Flight Type: Non-stop
*   Duration: 3 Hrs 15 Mins
*   Departure Terminal: Terminal 2 D
*   Class: K Economy Class
*   Aircraft: Boeing 737-800
*   Meals: Hot Meal
*   Baggage: 1PC per adult

**Hotel Details:**
*   Hotel: HYATT REGENCY KIEV
*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019
*   Address: 5 A Tarasova Street

## ok, that should work...thank you! (cont.)

Key details from the image:

*   Hotel Status: Confirmed
*   Hotel Base Rate: EUR 330.00 / per night
*   Flight: Kiev to Paris, AF 3375
*   Departure: Sun, Feb 10 2019, 09:45 AM from Kiev, Boryspil (Borispol) (KBP)
*   Arrival: Sun, Feb 10 2019, 12:10 PM in Paris, Charles De Gaulle (CDG)
*   Airline: Air France (Operated By Ukraine Intl Airl)
*   Flight Type: Non-stop
*   Duration: 3 Hrs 25 Mins

## ok, that should work...thank you! (cont.)

Key information:

*   Arrival Terminal: Terminal 2 D
*   Flight Information: R Economy Class, Boeing 737 All Series Passenger, Meals (Food-Bev/Pur), Baggage (1PC per adult)
*   Flight Confirmation: Air France
*   E-Ticket: AF
*   Emergency assistance contact: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect)

## ok, that should work...thank you! (cont.)

View and manage your Tnp by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.VIE</u> most up to date and accurate entry/exit requirements for your travel destinatic changes. American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r. offers from American Express. For details about our e-mail practices. please Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe AcrotN website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting, directly or indirectly, from (1) the acts of °mi. suppliers. including but not limited to delays. overbooking's, cancellation of se operations, accidents or failures of equipment, or changes in fares, itineraries acts of God, fires, earthquakes, floods, climatic aberrations, acts of governim unrest, strikes, riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems, or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mat meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independe

## <u>Entry and Exit Information for Travel</u> (cont.)

a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals, and from time to time may also pro\ travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels. participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement types of compensation and incentives we receive. are subject to change. In id recommending itineraries. we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington : Registration Number. UBI#600469694. Iowa. TA# 669 Registered Iowa Trave

Privacy Statement | Visit the Centurion Card website

## <u>Entry and Exit Information for Travel</u> (cont.)

ok thanks!

On Feb 5, 2019, at 3:44 PM, ██████ Molotkova <████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,

s(Natasha)  Molotkova

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pa

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerarvAmvamextravel.com></u> Date: Februa 5 2019 at 3:15:27 PM EST To: Subject: Itinerary INCL TICKETNO for 08FEB19

FLIGHTSI HOTELS' CARSI CRUISES

RECORD LOCATOR:

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details:
*   Trip: Paris to Kiev
*   Flight: AF 3374
*   Departing: Feb 08 2019, 01:20 PM from Charles De Gaulle (CDG), Paris
*   Arriving: Feb 08 2019, 05:35 PM at Boryspil (Borispol) (KBP), Kiev
*   Citizens of France must carry a valid passport.
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage

## <u>Entry and Exit Information for Travel</u> (cont.)

| Field | Value |
|---|---|
| Airline | Air France |
| Operated by | Ukraine Intl Air |
| Non-stop | Yes |
| Duration | 3 Hrs 15 Mins |
| Departure Terminal | Terminal 2 D |
| Fare/Class | K Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1 PC per adult |
| Flight confirmation | Air France: [REDACTED] |
| Hotel | HYATT REGENCY KIEV |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |

## <u>Entry and Exit Information for Travel</u> (cont.)

- Hotel
  - Address: 5 A Tarasova Street, KIEV UA 01001
  - Telephone: +380-44-5811234
  - Status: Confirmed
  - Base rate: EUR 330.00 / per night
  - Cancellation policy: Cancel 24 hours prior to arrival
  - Hotel confirmation: (redacted)

- Flight
  - Route: Kiev → Paris
  - Flight: AF 3375
  - Departing: Sun, Feb 10 2019, 09:45 AM — Kiev, Boryspil (Borispol) (KBP)
  - Arriving: Sun, Feb 10 2019, 12:10 PM — Paris, Charles De Gaulle (CDG)
  - Airline: Air France (operated by Ukraine Intl Airl)
  - Service: Non-stop

## <u>Entry and Exit Information for Travel</u> (cont.)

| Field | Value |
|---|---|
| Airline | Air France |
| Flight confirmation | [REDACTED] |
| Class | R Economy Class |
| Aircraft | Boeing 737 (All Series Passenger) |
| Duration | 3 Hrs 25 Mins |
| Arrival Terminal | Terminal 2 D |
| Meals | Food-Bev/Pur |
| Baggage allowance | 1 PC per adult |
| Traveller name(s) | [REDACTED] |
| E‑Ticket | Ticket AF [REDACTED] - 05FEB |
| Emergency assistance (AMEX) | 1-800-333-AMEX (toll-free) / 1-715-343-7977 (direct-dial collect)

## <u>Entry and Exit Information for Travel</u> (cont.)

## Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vi≤</u>  most up to date and accurate entry/exit requirements for your travel destinatic changes, American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r. offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>www americanexpress..corn/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobr website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, t resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting, directly or indirectly, from (1) the acts of omi: suppliers, including but not limited to delays. overbooking's, cancellation of se operations, accidents or failures of equipment, or changes in fares. itineraries acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmr unrest, strikes, riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai, meet your individual needs. We consider various factors in identifying travel s

## Manage Your Trip (cont.)

recommending specific itineraries. In this role, we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals. and from time to time may also pro\ travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement' types of compensation and incentives we receive. are subject to change. In id recommending itineraries. we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington : Registration Number: UBI#600469694. Iowa: TM 669 Registered Iowa Trave

Privacy Statement | Visit the Centurion Card website

To Warn more <u>about</u> e-mail security <u>or</u> report a suspicious email, please visit us at <u>Dmericanexpress con,:ph.shing.</u> t• 2015 American Express All nghts reserved

## Manage Your Trip (cont.)

responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19 

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR: 
YOUR TRIP DETAILS

## Manage Your Trip (cont.)

| Field | Value |
|---|---|
|Route|Paris → Kiev|
|Airline / Flight No.|Air France — AF 3374|
|Departing (date & time)|Fri, Feb 08 2019, 01:20 PM|
|Departing airport|Paris — Charles De Gaulle (CDG)|
|Arriving (date & time)|Fri, Feb 08 2019, 05:35 PM|
|Arriving airport|Kiev — Boryspil (KBP)|

- Other information: Citizens of France must carry a valid passport.
- Baggage info link shown: https://myamextravel.com/baggage

## Manage Your Trip (cont.)

**Flight Details:**

*   Airline: Air France
*   Operated by: Ukraine Intl Airl
*   Flight Type: Non-stop
*   Duration: 3 Hrs 15 Mins
*   Departure Terminal: Terminal 2 D
*   Class: K Economy
*   Aircraft: Boeing 737-800
*   Meals: Hot Meal
*   Baggage: 1PC per adult

**Hotel Details:**

*   Hotel: Hyatt Regency Kiev
*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019
*   Address: 5 A Tarasova Street

## Manage Your Trip (cont.)

<table><tr><th></th><th></th><th>KIEV UA 01001

Telephone:380-44-5811234
Status:Confirmed</th></tr><tr><td></td><td></td><td>Base Rate: EUR 330.00 per night
May be subject to local taxes, service charges, and daily resort fees if applicable
Cancellation Policy: Cancel 24 Hours Prior To Arrival</td></tr><tr><td></td><td></td><td>HOTEL CONFIRMATION</td></tr><tr><td></td><td></td><td>HY0023548516</td></tr><tr><td></td><td></td><td>Kiev to Paris</td></tr><tr><td></td><td></td><td>FLIGHT AF 3375</td></tr><tr><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td>Sun, Feb 10 2019, 09:45 AM</td></tr><tr><td></td><td></td><td>Kiev</td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td>Sun, Feb 10 2019, 12:10 PM
Paris</td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Duration:3 Hrs 25 Mins</td></tr></table>

## Manage Your Trip (cont.)

Key information from the image:

*   Arrival Terminal: Terminal 2 D
*   Flight Information: R Economy Class, Boeing 737 All Series Passenger, Meals (Food-Bev/Pur), Baggage (1PC per adult)
*   Airline: Air France
*   E-Ticket: Ticket AF - 05FEB
*   Emergency Assistance: 1-800-333-AMEX, 1-715-343-7977

## Manage Your Trip (cont.)

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacent</u> most up to date and accurate entry/exit requirements for your travel destination. Du changes. American Express cannot guarantee the accuracy of the information provi disclaims any liability for any inaccurate or incomplete information contained on the

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Rea website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a ple

Please be advised that certain mandatory hotel-imposed charges, including. but not resort or facility fees, may be applicable to your stay and payable to the hotel opera from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury, exp to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays, overbooking's, cancellation of services operations, accidents or failures of equipment, or changes in fares, itineraries or scl acts of God, fires, earthquakes, floods. climatic aberrations, acts of governmental a unrest, strikes, riots, theft, disease, accidents or failures related to the public interne telecommunications lines or facilities, or third party technology systems, or any othi the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making ar meet your individual needs. We consider various factors in identifying travel supplie recommending specific itineraries. In this role, we are acting as an independent thir.

## <u>Entry and Exit Information for Travel</u> (cont.)

a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide in. travel counselors. Certain suppliers may also provide compensation to us for variot administrative services that we perform for them, such as granting them access to channels, participating in marketing programs and supporting technology initiatives receive compensation from suppliers when customers use the American Express Ci American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements. inch types of compensation and incentives we receive, are subject to change. In identifyt recommending itineraries, we may consider a number of factors, including supplier your preferences. The relationships we have with suppliers may also influence the : identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Registration Number: UBI#600469694. Iowa. TA# 669 Registered Iowa Travel Ager

Privacy Statement | Visit the Centurion Card website

## <u>Entry and Exit Information for Travel</u> (cont.)

for servicing purposes.

Something wrong with phone line, it is busy all the time.

Regards,
 (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natasha Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████████>
wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it

## <u>Entry and Exit Information for Travel</u> (cont.)

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><ittnerary@mvamextravel.com></u> Date: Februa 5 2019 at 3:15:27 PM <u>EST</u> To: Subject: Itinerary INCL TICKETNO for 08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only a cannot accept incoming messages. If you have any questions, please contact Centu Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/bacioacie</u> 

Other Information

# YOUR TRIP DETAILS (cont.)

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Paris to Kiev

FLIGHT AF 3374

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

<table><tr><th>Air France</th></tr><tr><td>Operated By Ukraine Intl Aid</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:3 Hrs 15 Mins</td></tr><tr><td>Departure Terminal:Terminal 2 D</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>K Economy Class</td></tr><tr><td>Boeing 737-800</td></tr><tr><td>Meals: Hot Meal</td></tr><tr><td>Baggage: 1PC per adult</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

| Field | Value |
|---|---|
|Flight (Airline)| Air France — [REDACTED] |
|Hotel| HYATT REGENCY KIEV |
|Check-in| Fri, Feb 08 2019 |
|Check-out| Sun, Feb 10 2019 |
|Address| 5 A Tarasova Street, KIEV UA 01001 |
|Telephone| 380-44-5811234 |
|Status| Confirmed |
|Base rate| EUR 330.00 / per night |
|Cancellation policy| Cancel 24 Hours Prior To Arrival |
|Hotel confirmation| [REDACTED] |

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Kiev to Paris

FLIGHT AF 3375

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun. Feb 10 2019. 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Feb 10 2019. 12:10 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Ukraine Intl Aid

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

E-TICKET

Ticket AF 05FEB

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST

When you travel more than 100 miles from home, you have 24/7 medical, legal, finar select emergency coordination and assistance services, including medical and legal r XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the cos third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>WNW.  Visacentra</u>  most up to date and accurate entry/exit requirements for your travel destination. Due changes, American Express cannot guarantee the accuracy of the information provide disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive e offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleat

Please be advised that certain mandatory hotel-imposed charges, including. but not li resort or facility fees. may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and it: subsidiaries, affiliates and representatives (collectively. "Amex-) act as an agent for tr and you understand and agree that Amex shall not be liable for any loss, injury. expel to persons or property resulting, directly or indirectly, from (1) the acts of omissions c suppliers. including but not limited to delays, overbooking's. cancellation of services, operations, accidents or failures of equipment. or changes in fares, itineraries or sche acts of God, fires, earthquakes. floods, climatic aberrations, acts of governmental aul unrest, strikes, riots, theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems, or any other the control of Amex,

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arra meet your individual needs. We consider various factors in identifying travel suppliers recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching sales targets or other goals, and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for various administrative services that we perform for them, such as granting them access to or: channels. participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements. includ types of compensation and incentives we receive. are subject to change. In identifying recommending itineraries, we may consider a number of factors, including supplier a, your preferences. The relationships we have with suppliers may also influence the su identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State SE Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agenc.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not in any way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use your preference data for servicing purposes.

# YOUR TRIP DETAILS (cont.)

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████████>
wrote:

Not pre-paid, waiting for the credit card authorization form.
Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

Hours: Mon through Friday 9AM-530PM EST

Key Information:

*   Email from "American Express Travel" itinerary@myamextravel.com
*   Date: February 5, 2019, 3:15:27 PM EST
*   Subject: Itinerary INCL TICKETNO for travel on 08FEB19.
*   Record Locator is present.
*   The email mentions Flights, Hotels, Cars, and Cruises.
*   The email is a notification-only message.
*   It provides a contact number for Century Service.
*   Airline baggage fees/rules may apply.

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Kiev

FLIGHT AF 3374

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri. Feb 08 2019. 01:20 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri. Feb 08 2019. 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

Air France
Operated By Ukraine Intl Air
Non-stop
Duration: 3 Hrs 15 Mins
Departure Terminal: Terminal 2 D

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Here's the key information from the image:

*   **Flight Information**: K Economy Class, Boeing 737-800, Hot Meal, 1PC baggage per adult.
*   **Airline**: Air France
*   **Hotel**: Hyatt Regency KIEV
*   **Check-in**: Fri, Feb 08 2019
*   **Check-out**: Sun, Feb 10 2019
*   **Hotel Address**: 5 A Tarasova Street, KIEV UA 01001
*   **Hotel Telephone**: 380-44-5811234
*   **Hotel Status**: Confirmed
*   **Hotel Base Rate**: EUR 330.00 / per night
*   **Hotel Cancellation**: Cancel 24 Hours Prior to Arrival

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Flight: AF 3375, Kiev to Paris
Departing: Feb 10 2019, 09:45 AM, Kiev Boryspil (KBP)
Arriving: Feb 10 2019, 12:10 PM, Paris Charles De Gaulle (CDG)
Airline: Air France, Operated by Ukraine Intl Air
Duration: 3 Hrs 25 Mins
Arrival Terminal: Terminal 2 D
Flight Information: R Economy Class, Boeing 737, Meals: Food-Bev/Pur, Baggage: 1PC per adult

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Flight Confirmation: Air France
Traveller Information: Name
E-ticket: Ticket AF-05FEB

Emergency Assistance:
Toll Free: 1-800-333-AMEX
Direct Dial: 1-715-343-7977

Manage Your Trip: American Express Travel.
Entry and Exit Information: www.Visacentra

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

changes, American Express cannot guarantee the accuracy of the information providi disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive e offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>vr.wv americanexpress comiprivacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleas

Please be advised that certain mandatory hotel-imposed charges. including, but not li resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and it, subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for tr and you understand and agree that Amex shall not be liable for any loss, injury, expel to persons or property resulting. directly or indirectly. from (1) the acts of omissions c suppliers. including but not limited to delays, overbooking's. cancellation of services. operations. accidents or failures of equipment. or changes in fares, itineraries or sche acts of God. fires, earthquakes. floods. climatic aberrations. acts of governmental aul unrest, strikes, riots. theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrz meet your individual needs. We consider various factors in identifying travel suppliers recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching <change><s>sales</s></change> targets or other goals, and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for various administrative services that we perform for them, such as granting them access to ou channels. participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements, incluC types of compensation and incentives we receive. are subject to change. In identityinl

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

<mark>recommending</mark> itineraries, we may consider a number of <mark>factors, including</mark> supplier al your preferences. The relationships we have with suppliers may also influence the sL identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Se Registration Number: UBI#6O0469694. Iowa: TM 669 Registered Iowa Travel Agenc:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

Not pre-paid, waiting for the credit card authorization form.

Regards,
████ (Natasha) Molotkova

Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to
pay for it herself upon checkin

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19 

FLIGHTS| HOTELS| CARS| CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

877-0987.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Kiev
FLIGHT AF 3374

DEPARTING
Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

ARRIVING
Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

Air France
Operated By Ukraine Intl Air
Non-stop
Duration: 3 Hrs 15 Mins

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

- Departure Terminal: Terminal 2 D
- Flight information: K Economy Class; Boeing 737-800; Meals: Hot Meal; Baggage: 1PC per adult
- Flight confirmation (Air France): [redacted]
- Hotel: HYATT REGENCY KIEV
- Check-in: Fri, Feb 08 2019
- Check-out: Sun, Feb 10 2019
- Hotel address: 5 A Tarasova Street, KIEV UA 01001
- Telephone: +380-44-5811234
- Status: Confirmed
- Base rate: EUR 330.00 / per night
- Note: May be subject to local taxes, service charges, and daily resort fees if applicable

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## Cancellation Policy: Cancel 24 Hours Prior To Arrival

Key details from the image:

*   **Flight:** Kiev to Paris, AF 3375
*   **Departure:** Feb 10 2019, 09:45 AM, from Boryspil (KBP)
*   **Arrival:** Feb 10 2019, 12:10 PM, Charles De Gaulle (CDG)
*   **Airline:** Air France, operated by Ukraine Intl Airl
*   **Duration:** 3 Hrs 25 Mins
*   **Arrival Terminal:** 2D
*   **Class:** R Economy
*   **Aircraft:** Boeing 737
*   **Meals:** Food/Bev/Pur
*   **Baggage:** 1PC per adult

# YOUR TRIP DETAILS (cont.)

## Cancellation Policy: Cancel 24 Hours Prior To Arrival (cont.)

- Document type: Flight confirmation / Traveller information (some fields redacted)
- Airline: Air France (flight details redacted)
- Traveller name: redacted (black boxes)
- E‑Ticket: Ticket AF [redacted] - 05FEB
- Emergency assistance (24/7 medical, legal, financial, other services when >100 miles from home)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977
  - Note: PP# and other sensitive numbers redacted; card members may be responsible for third‑party costs
- Actions/links:
  - Manage Your Trip (button)
  - American Express Travel (link)
  - Entry/exit info referral: www.visacentral.com

# YOUR TRIP DETAILS (cont.)

## Cancellation Policy: Cancel 24 Hours Prior To Arrival (cont.)

American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www americanexpress com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility <change><s>fees,</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively. 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays, overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires. earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots. theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The

# YOUR TRIP DETAILS (cont.)

## Cancellation Policy: Cancel 24 Hours Prior To Arrival (cont.)

relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>amencanopres.s con' phishing.</u> 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the night to note profile and preference data for servicing purposes.