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*   **To:** Amex Centurian Travel
*   **Cc:** Bella Klein
*   **From:** Lesley Groff
*   **Sent:** Thur 2/28/2019 4:11:13 PM
*   **Subject:** Re: CANCEL- 04MAR19

Thank you

On Feb 28, 2019, at 11:05 AM, Natalia Molotkova <redacted> wrote:

- Timestamp/header: On Feb 28 2019 at 11:05 AM (as shown)
- Message: "Done, refund of $690.30 requested, might take up to two billing cycles to hit the card."
- Request: "please cancel this ticket for [REDACTED]" (name redacted)
- Signature: "Regards, Natalia (Natasha) Molotkova — Centurion Relationship Manager" (contact lines redacted)
- Hours: "Mon through Friday 9AM-530PM EST"
- Footer: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: [REDACTED]
- Section heading visible: "YOUR TRIP DETAILS"
- Multiple black bars/redactions present across the document (contact info, ticket name, record locator).

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If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comfbaegage</u>

## Other Information

Moscow to Paris

FLIGHT SU 2454

## DEPARTING

Mon, Mar 04 2019, 10:20 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Mon. Mar 04 2019. 12:30 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:4 Hrs 10 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 2 C

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A321
Meals: Lunch
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

Paris to Moscow

FLIGHT SU 2463

## DEPARTING

Wed, Mar 06 2019, 04:15 PM
Paris
Charles De Gaulle (COG)

## ARRIVING

Wed, Mar 06 2019. 09:50 PM
Moscow
Sheremetyevo (SVO)

## ARRIVING (cont.)

- Airline: Aeroflot (Operated by Aeroflot)
- Trip type: Non-stop
- Duration: 3 Hrs 35 Mins
- Departure terminal: Terminal 2 C
- Arrival terminal: Terminal D - Domestic/Intl

- Flight information:
  - Class: N Economy Class
  - Aircraft: Boeing 737-800
  - Meals: Lunch
  - Baggage: 2PC per adult

- Flight confirmation: Aeroflot: [redacted]
- Traveller name/details: [redacted]
- E-ticket: Ticket SU [redacted]

- Note: Emergency assistance notice present (24/7 medical/legal/financial coordination when traveling more than 100 miles).

## ARRIVING (cont.)

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

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Please be advised that certain mandatory hotel-imposed charges, including. b limited to. daily resort or facility fees. may be applicable to your stay and paya the hotel operator at check-out from the property. You may wish to inquire wit hotel before your trip regarding the existence and amount of such charges.

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## <u>Entry and Exit Information for Travel</u> (cont.)

agent for travel suppliers and you understand and agree that Amex shall not b for any loss, injury. expense or damage to persons or property resulting. direct indirectly, from (1) the acts of omissions of travel suppliers, including but not I delays, overbooking's, cancellation of services, cessation of operations, accid( failures of equipment, or changes in fares. itineraries or schedules: or (2) acts fires, earthquakes, floods, climatic aberrations, acts of governmental authoritk unrest, strikes. riots. theft, disease. accidents or failures related to the public fi telecommunications lines or facilities, or third party technology systems. or an cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In thi we are acting as an independent third party and not as a fiduciary. We want yi aware that certain suppliers pay us commissions as well as incentives for rear sales targets or other goals. and from time to time may also provide incentive! travel counselors. Certain suppliers may also provide compensation to us for marketing and administrative services that we perform for them. such as gran' access to our marketing channels. participating in marketing programs and su technology initiatives. In addition, we receive compensation from suppliers wh customers use the American Express Card or other American Express produc for supplier products and services. From time to time we may enter into other relationships with suppliers and these arrangements. including levels and type compensation and incentives we receive. are subject to change. In identifying and recommending itineraries. we may consider a number of factors, includin≤ availability and your preferences. The relationships we have with suppliers me influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington E Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registe Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

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