To: ████████████████████████████]
From: Natalia Molotkova
Sent: Mon 12/10/2018 3:32:58 PM
Subject: Itinerary INCL TICKETNO for ██████████████ 17JUL18 ████████

Key information from the image:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Subject:** American Express® Ok
*   **Total air reservation:** $0.00
*   **Flight Details:** Aeroflot 102, Economy, Thu 13 Dec, Moscow (SVO) to New York (JFK).
*   **Departure time:** 2:35 pm
*   **Arrival time:** 5:20 pm
*   **Flight duration:** 10h 45m
*   **Ticket Policy:** Non-refundable, EUR35.00 change penalty.
*   **Contact hours:** Mon - Fri, 9 AM - 5:30 PM EST

Key entities: Natalia (Natasha) Molotkova, Centurion Relationship Manager, American Express Travel.

Important Details:
*   Hours: Monday through Friday 9AM-5:30PM EST
*   Change ticket to come back to NY on Thursday Dec 13.
*   Subject: Itinerary INCL TICKETNO for 17JUL18
*   Date: December 3, 2018 at 10:53:43 AM EST
*   Record Locator provided.

- Notification: "DO NOT REPLY TO THIS EMAIL." Contact: Centurion Travel Service at 1‑[redacted]
- Baggage info: https://myamextravel.com/baggage

- Important note: CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

- Flight: SU 102 (Aeroflot — Operated by Aeroflot)
- Route: Moscow (SVO) → New York (JFK)
- Departing: Tue, Dec 11 2018, 02:35 PM — Sheremetyevo (Moscow)
- Arriving: Tue, Dec 11 2018, 05:20 PM — John F Kennedy International (New York)

Key information from the image:

*   **Flight Details:** Non-stop, 10 Hrs 45 Mins duration, Departure Terminal D (Domestic/Intl), Arrival Terminal 1
*   **Flight Information:** Q Economy Class, Airbus Industrie A330-300, Meals: Lunch, Baggage: 2PC per adult
*   **Airline:** Aeroflot
*   **E-Ticket Dates:** 10JUL, 13JUL, 10AUG, 17SEP*, 09OCT*, 31OCT*, 03DEC*
*   **Loyalty Program:** Aeroflot
*   **Emergency Assistance:** Global Assist Hotline available.

XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>vAvw.Visacentral com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>www.americanexpress corn/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively, "Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage

## <u>Entry and Exit Information for Travel</u> (cont.)

to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $0.00 (even exchange).

	• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Thu 13 Dec - Aeroflot 102 - Economy - 10h 45m Departing: Moscow Sheremetyevo Airport, (SVO) at 2.35pm Arriving: New York John F Kennedy Airport, (JFK) at 5.20pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Change —ticket to come back to NY on Thursday Dec 13.

Sent from my iPhone

## Regards, (cont.)

Key information from the image:

*   Email from "American Express Travel"
*   Subject: Itinerary
*   Date: December 3, 2018, 10:53:43 AM EST
*   It includes flights, hotels, cars, and cruises.
*   Record Locator is specified.
*   Airline baggage fee rules can be accessed at https://myamextravel.com/baggage.
*   Contact Centurion Travel Service for questions.

## Regards, (cont.)

<table><tr><th>• CITIZENS OF RUSSIAN FEDERATION MUST</th><th>CARRY A VALID PASSPORT</th></tr><tr><td>Moscow to New York</td><td></td></tr><tr><td>FLIGHT SU 102</td><td></td></tr><tr><td>DEPARTING </td><td></td></tr><tr><td>Tue, Dec 11 2018, 02:35 PM</td><td></td></tr><tr><td>Moscow </td><td></td></tr><tr><td>Sheremetyevo (SVO)</td><td></td></tr><tr><td>ARRIVING </td><td></td></tr><tr><td>Tue, Dec 11 2018, 05:20 PM</td><td></td></tr><tr><td>New York</td><td></td></tr><tr><td>John F Kennedy International (JFK)</td><td></td></tr><tr><td>Aeroflot </td><td></td></tr><tr><td>Operated By Aeroflot</td><td></td></tr><tr><td>Non-stop </td><td></td></tr><tr><td>Duration:10 Hrs 45 Mins</td><td></td></tr><tr><td>Departure Terminal:Terminal D - Domestic/Intl</td><td></td></tr><tr><td>Arrival Terminal:Terminal 1</td><td></td></tr><tr><td>FLIGHT INFORMATION</td><td></td></tr><tr><td>C) Economy Class</td><td></td></tr><tr><td>Airbus Industrie A330-300</td><td></td></tr><tr><td>Meals: Lunch</td><td></td></tr><tr><td>Baggage: 2PC per adult</td><td></td></tr><tr><td></td><td></td></tr></table>

## Regards, (cont.)

- Document: Flight Confirmation (Aeroflot)
- Traveller: [redacted]

E-TICKET
- Ticket SU [redacted] — 10JUL
- Ticket SU [redacted] — 13JUL
- Ticket SU [redacted] — 10AUG
- Ticket SU [redacted] — 17SEP*
- Ticket SU [redacted] — 09OCT*
- Ticket SU [redacted] — 31OCT*
- Ticket SU [redacted] — 03DEC*

LOYALTY PROGRAM
- Aeroflot [redacted]

EMERGENCY ASSISTANCE (Global Assist Hotline)
- Summary: 24/7 medical, legal, financial and emergency coordination when traveling >100 miles from home; referrals, cash wires, etc. Card members may bear third‑party costs.
- Toll-free: 1-800-333-AMEX
- Direct-dial (collect): 1-715-343-7977

- Action: "Manage Your Trip" button; link to American Express Travel.

## Regards, (cont.)

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>wvny Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.amencanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations. accidents or failures of equipment. or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes. floods, climatic aberrations, acts of governmental authorities, civil unrest. strikes, riots. theft. disease. accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition. we

## Regards, (cont.)

receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.