To: ██████████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Mon 6/3/2019 3:05:09 PM
Subject: Change Return ticket to June 8th for ████████████ (Rec. Loc#████████████)

Title: American Express ®

OK to change?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

she prefers the 7:55am from JFK please

On Jun 3, 2019, at 10:30 AM, Natalia Molotkova
wrote:

BA 178 JFK LHR 755A 745P

and then goes to evening

BA 112 JFK LHR 630P 630A¥1

Your response is required to complete this reservation. Prices and availability are subject tc

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 5Om

Departing: New York John F Kennedy Airport, (JFK) at 7:55 am

Arriving: London Heathrow Airport (L1112) at 7:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 5Om (cont.)

## Hours: Mon through Friday 9AM-530PM EST

## yes please

On Jun 3, 2019, at 10:06 AM, Natalia Molotkova <██████████████████> wrote:

Not from Newark, should I check JFK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

WAIT!! is asking if there is a morning or afternoon flight on June 8th.. .can you check!



On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <

> wrote:

Your response is required to complete this reservation. Prices and availability are st

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Key Details:

*   Email from Natalia Molotkova, Centurion Relationship Manager.
*   Subject: Change return ticket to London to June 8th.
*   Air reservation: \$189 (including taxes and fees)
*   Ticket non-refundable: \$189 change penalty
*   Flight: British Airways 184, Economy, Sat, Jun 8
    *   Newark Liberty Airport (EWR) departing at 6:05 pm
    *   London Heathrow Airport (LHR) arriving at 6:15 am (on the 9 Jun)
*   Natalia Molotkova's hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change  return ticket to London to June 8th please....if s
(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $189.OO.

• Ticket is non-refundable, $189.OO change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om Departing: Newark Liberty Airport (EWR) at 6:O5 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Hi Natasha...we need to change  return ticket to London to June 8th please...if same fli

(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Not from Newark, should I check JFK?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

WAIT!! is asking if there is a morning or afternoon flight on June 8th...can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <u><natalia.molotkova@centurion.com></u> wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 10m

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 10m (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change:  return ticket to London to June 8th please...if same flight

(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## Please issue ticket as stated below for

[ ]

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <███████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h l0m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

## Please issue ticket as stated below for (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change  return ticket to London to June 8th please....if same fli

(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi:

(Rec. Loc#

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to obtain your preference data for servicing purposes.

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## BA 178 JFK LHR 755A 745P

and then goes to evening

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## BA 112 JFK LHR 630P 630AW1

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m

Departing: New York John F Kennedy Airport, (JFK) at 7:55 am Arriving: London Heathrow Airport (LHR) at 7:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m (cont.)

On Jun 3, 2019, at 10:06 AM, Natalia Molotkova <█████████████████████████> wrote:

Not from Newark, should I check JFK?

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

WAIT!!

=is

asking if there is a morning or afternoon flight on June 8th.. .can you check! is

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <█████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## Regards, (cont.)

- Request: change return ticket to London to June 8 (passenger name redacted)
- Email sent: Jun 3, 2019 at 9:54 AM
- Total price (including taxes & fees): $189.00
- Fare rules: Ticket non-refundable; $189.00 change penalty applies plus any fare difference
- Flight segment:
  - Date: Sat, 8 Jun
  - Airline / Flight: British Airways 184
  - Class: Economy
  - Duration: 7h 10m
  - Depart: Newark Liberty Airport (EWR) at 6:05 pm
  - Arrive: London Heathrow (LHR) at 6:15 am (on Jun 9)
- Action requested: reply to email with authorization to proceed
- Sender: Centurion Relationship Manager (name redacted)
- Sender hours: Mon–Fri 9:00 AM–5:30 PM EST

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## Regards, (cont.)

(Rec. Loc

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change 's return ticket to London to June 8th please...if same flight exis
(Rec. Loc#: )
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## Regards, (cont.)

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## Cl 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amor Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees yox We reserve the right to noto profilo and preference data for servicing purposes.

Not from Newark. should I check JFK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

WAIT!! is asking if there is a morning or afternoon flight on June 8th can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <███████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $189.OO.

• Ticket is non-refundable, $189.OO change penalty applies plus difference in fare.

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om

Departing: Newark Liberty Airport (EWR) at 6:O5 pm Arriving:London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change:  return ticket to London to June 8th please....if same flight exists

(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Please issue ticket as stated below fo██████

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <████████████████████████████████>
wrote:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change  return ticket to London to June 8th please....if same flight exis
(Rec. Loc#: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri
Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided
service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you
authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

# Hi Natasha...we need to chang. eturn ticket to London to June 8th please...if same flight exi: (cont.)

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change █████████ return ticket to London to June 8th please...if same
flight exists that would be fine. ████████

(Rec. Loc#███████)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and or foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes.