To: Amex Centurian Travel[████████████████████████████████]
From: Lesley Groff
Sent: Mon 1/7/2019 8:02:48 PM
Subject: Re: Change or new ticket for ████████████

I got it!

Key information from the email:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Date:** January 7, 2019, 2:59 PM
*   **Subject:** Ticket issuance request
*   **Total air reservation cost:** $667.20
*   **Flight:** Aeroflot 103, Economy (9h 15m)
*   **Date:** Tue 08 Jan
*   **Departure:** New York JFK Airport at 7.10pm
*   **Arrival:** Moscow Sheremetyevo Airport at 12.25pm
*   Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare.
*   Action requested: Issue new ticket at $667.20, and seek refund for original ticket.

We actually changed her return from Miami to Moscow to STT - Moscow. It is refundable ticket, but partially how much).
New ticket on Aeroflot to Moscow is $667.20 restricted or fully refundable at $802.20.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Jeffrey will bring [REDACTED] with him to NY tomorrow afternoon. We need to get her a one way ticket holding a ticket for her to return to Moscow from Miami. ([REDACTED]). What to do? Also, I still don't know what We may cancel. Just leave for now.
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Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $667.20.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Tue 08 Jan - Aeroflot 103 - Economy - 9h 15m
Departing: New York John F Kennedy Airport, (JFK) at 7.10pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Please get us refund for whatever we can get on original ticket. Please issue the new ticket at $667.20. Can asking. Once she knows we can determine Kaliningrad trip. Thanks

Sent from my iPhone

We actually changed her return from Miami to Moscow to STT - Moscow. It is refundable ticket, but partially much).

New ticket on Aeroflot to Moscow is $667.20 restricted or fully refundable at $802.20.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Jeffrey will bring █████ ███████████ with him to NY tomorrow afternoon. We need to get her a one way ticket
holding a ticket for her to return to Moscow from Miami. (█████████). What to do? Also, I still don't know what
may cancel. Just leave for now.

Sent from my iPhone