Key information from the email chain:

*   **Subject:** Change Krystyna Pyszkova's return ticket to Prague.
*   **Sender/Recipient:** Natalia Molotkova.
*   **Content:** A new ticket was issued and the old one voided, but authorization is still needed. Ticketing was not authorized.
*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Working hours: Monday through Friday 9AM-530PM EST
*   Final Reply: "All OK?"

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

## Regards, (cont.)

- Total air reservation (including taxes and fees): $497.50
- Ticket: refundable; changes subject to difference in fare
- Code share: JOON

Flight details
- Date: Sun, 28 Apr
- Airline / Flight: Air France 1382 (Business)
- Operated by: JOON
- Duration: 1h 40m
- Depart: Paris Charles de Gaulle Airport (CDG) — 7:00 am
- Arrive: Prague Vaclav Havel Airport (PRG) — 8:40 am

Action / request
- Change return ticket to AF1382 (7:00 am CDG → 8:40 am PRG) on Sunday, April 28
- Passenger referenced: [REDACTED]
- Rec. Loc#: VRKVSO

Contacts / signatures
- Centurion Relationship Manager: [REDACTED]
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other text snippets
- “Please reply to this email and provide your authorization to proceed.”
- “Sent from my iPhone”, “Thx”, “On it”, “thanks”

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 American Express. AU rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rotating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor loos you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST
Thx

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Hours: Mon through Friday 9AM–5:30PM EST  
- Request: Change Krystyna Pyszkova’s return ticket to Prague to AF1382 — 7:00 AM flight from Paris to Prague, arriving 8:40 AM on Sunday April 28  
- Reservation/Loc: VRKVSO  
- Other visible items: “Sent from my iPhone”; “please respond.”  
- Footer: American Express privacy/terms and phishing link (americanexpress.com/phishing), ©2015 American Express.

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who ate not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or lees you authorize. Wo reserve the right to note profits and preference data for servicing purposes.



Ok

## Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 lam flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American <mark>\</mark> Express and you acknovAedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.





please respond.

Regards,
Natalia (Natasha) Molotkova

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

<u>Privacy Statement | Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andter fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours. Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Key information:

*   **Natalia (Natasha) Molotkova:** Centurion Relationship Manager
*   **Request:** Change Krystyna Pyszkova's return ticket to Prague.
*   **Flight details:** AF1382, 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th.
*   **Record Locator:** VRKVSO
*   Original return voided.
*   Working hours: Monday through Friday 9AM-530PM EST

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec.

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note pronto and preference data for servicing purposes.





please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express ism no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. TOu aro responsible for any purchases. Shipping charges and/or fees you audionze. We reserve the right to note prate and preference data for servicing purposes.