To: Centurion Support[centurionsupport@centurion.com]

From: Lesley Groff

Sent: Sun 11/12/2017 2:40:43 PM

Subject: Re:

wow..that seems really expensive?! is this address super far away from the airport? why so SSSS?

On Nov 12, 2017, at 9:39 AM, Centurion Support

<u><centurionsupport6i</u> <u>centurion.com></u> wrote:

The private sedan is confirmed. I used Carey limo , the cost for the one-way is $ 666.50 plus an 8% vat . Par This service has a 4 hour prior to pick up time cancel policy.

I will send an update itinerary with all details.

Maria H

From Centurion Support on behalf of your Relationship Manager

Please make pick up for 5:15 am. Cell is

Let me ask if Address is a hotel! I don't know

Sent from my iPhone

On Nov 12, 2017, at 9:19 AM, Centurion Support <u><centurionsupportOcenturion.com></u> wrote:

Private sedan.

This will be tomorrow from Hotel Des Alpes in Glion ? to Geneva airport , correct ?

I will need her cell # , please .

From Centurion Support on behalf of your Relationship Manager

Address:

To Geneva airport I have asked her for her cell number

- Participants: Centurion Support <centurionsupport@centurion.com>, Maria (on behalf of Relationship Manager), recipient (unspecified)
- Date: Nov 12, 2017

Key messages (chronological):
- 8:59 AM — Centurion Support: "She will need to fly into Newark, NJ. The flight leaves Geneva at 9:15 am arriving Newark at 12:35 pm."
- 9:02 AM — Centurion Support: "same price, if we keep the return as is, from JFK. Can I go ahead and issue the ticket?"  
  - Relationship Manager: "Yes. This is better. What is the price please?"
- 9:09 AM — Centurion Support / Maria: "Perfect. I voided the original ticket and I am going to issue a new one. The flight from Geneva is now operated by United Airlines in Geneva. Have a wonderful rest of your Sunday! Maria"
- 9:09 AM — Follow-up: Request to book a car pickup in Geneva; pickup address was sent earlier and can be resent.
- Additional short confirmations: "Yes. Not a problem. Please issue! Thx" and multiple "Sent from my iPhone" signatures

Action items implied:
- Issue the new ticket (void original)
- Confirm/communicate the ticket price
- Book car pickup in Geneva (confirm pickup address)

I'm sorry we need the flight departing tomorrow at 9:15am to be safe. She must land in time to take a private is too dangerous if there is a delay. Sorry!

Sent from my iPhone

On Nov 12, 2017, at 8:51 AM, Centurion Support <u><centurionsupport@centurion.com></u> wrote:

Yes, the itinerary email is coming . The ticket just got issued.

I look forward to hearing from you soon.

Maria Hodges

From Centurion Support on behalf of your Relationship Manager

<u>Address for ick u in Geneva:</u>

Sent from my iPhone

On Nov 12, 2017, at 8:41 AM, Centurion Support <u><centurionsupport(acenturion.corn></u> wrote:

Is your flight the Swiss Air departing at 9:15am? Arriving Newark 12:35? She is requesting this one. Is it me have not received the flight details)

Sent from my iPhone

On Nov 12, 2017, at 8:41 AM, Centurion Support <u><centurionsupport</u> <u>centurion.com></u> wrote:

Thank you so much for this. I need to still receive the flight info. I assume it will come next. She will need a tr back to me with her address. I will take care of her transfer upon landing in NY (we have drivers ;). She will r shortly.

Sent from my iPhone

On Nov 12, 2017, at 8:41 AM, Centurion Support <u><centurionsupport@centurion.com></u> wrote:

Good morning Lesley,

Thank you for giving me the opportunity to assist you this morning. I just sent you an email itinerary with the coach class is $ 2020.56 This is the lowest available , for a non-stop flight . This is a restricted fare , refund; unused tickets. There is a 210.00 CFIF change fee plus any difference of airfare if any at the time of change

Will she be needing hotel accommodations or a private transfer upon arrival at JFK ?
Kindly advise, if you need further assistance.

Warmest Regards,

Maria Hodges

From Centurion Support on behalf of your Relationship Manager- Natalia X Molotkva

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