To: Amex Centurian Travel[██████████████████████]
From: Lesley Groff
Sent: Thur 5/23/2019 5:02:49 PM
Subject: Re: Change ticket ██████ 16MAY19 ██████ (Need hotel & train ticket!)

super! thanks

On May 23, 2019, at 12:47 PM, Natalia Molotkova
<██████████████████████████> wrote:

Ticket issued, see attachment.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

================== text File Attachment =================== Attachment 3.html, 1219777 byte

Sorry, there is a ticketing fee as well, total $334.95. And I need her phone number, please.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

================== text File Attachment ================== Attachment 2.html, 1216063 byte

Remind me CID.

Sun. 2 Jun. 19 02:01 PM LONDON ST-PANCRAS
05:17 PM PARIS NORD

$327.00

Product Conditions
From LONDON ST-PANCRAS to PARIS NORD
Eurostar 9030 - Reservation included

1 x Standard Premier Leisure

Isolated Window, Coach 001, Seat 075

Refunds/exchanges are subject to a 7% administrative fee in addition to the following conditions. Refunds: Non refundable.

Exchanges: If ticket not used, exchangeable before train departure date for a fixed fee of 50 EUR per segme the next available fare in the same or higher class of service, and no refund if price decreases. Thereafter, ni Refunds/Exchanges when applicable, are performed by the issuing office, and exchanges can also be done

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████████
Hours: Mon through Friday 9AM-530PM EST

====== text File Attachment ==

=== Attachment 1.html, 1209702 byte

1st class - $327, Premier - $365.00

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager.

Hours: Mon through Friday 9AM-530PM EST

## lets do 2:01pm

can I have price of premium economy and biz? (or is it first?)

On May 23, 2019, at 11:49 AM, Natalia Molotkova <███████████████████> wrote:

Trains are:

At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

## lets do 2:01pm (cont.)

Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for ███.. researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <██████████████████████████> wrote:

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to d

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

## CLASSIC ROOM

<table><tr><th>**429.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY-01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply

## DELUXE ROOM

<table><tr><th>** 519.00</th><th>EFF 30MAY - 31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply

## EXECUTIVE ROOM

<table><tr><th>** 549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply

Cancellation policy - 1 days prior to arrival.

## EXECUTIVE ROOM (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <███████████████████████████████████████> w

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <

Let's start with air first:

Your response is required to complete this reservation. Prices and avail:

• Total air reservation, including taxes and fees: $0.00 (exchange with r

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## EXECUTIVE ROOM (cont.)

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change the ticket to London the intercontinental hotel in London May 30-June 2. Then she needs a train ticket

FLIGHTS | HOTEL

RECORD LOCATOR:

## Regards, (cont.)

The image is a blank white canvas with faint vertical lines.

DO NOT REPLY TO THIS EMAIL. Thi
cannot <u>accept incoming</u> messages. If
Service at

If airline tickets are purchased for this Airline Baggage Fee/Rules may apply <u>https //myamextravel com/baqqaqe</u>

## Other Information

• CITIZENS OF

MUST CAR

Paris to Osaka

FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (COG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## ARRIVING (cont.)

| Field | Value |
|---|---|
|Airline / Operated by| Air France (Operated by Air France) |
|Flight number| BA 6 |
|Route| Tokyo (NRT) → London (LHR) |
|Departure| Fri, May 31 2019, 12:55 PM — Narita International Airport (NRT) |
|Arrival| Fri, May 31 2019, 05:20 PM — London Heathrow (LHR) |
|Duration| 11 hrs 50 mins (Non-stop) |
|Departure Terminal| Terminal 2F |
|Arrival Terminal| Terminal 1 |
|Seat| 10B |
|Class| W Premium Economy |
|Aircraft| Boeing 777-200/200ER |
|Meals| Meals, Snack |
|Flight confirmation| Air France: [redacted] |

## ARRIVING (cont.)

Key Details:
*   Airline: British Airways
*   Flight Type: Non-stop
*   Duration: 12 Hrs 25 Mins
*   Terminals: Departure (Terminal 2), Arrival (Terminal 5)
*   Seat: 11J
*   Class: Business Class
*   Aircraft: Boeing 787-9
*   Baggage: 2PC per adult
*   E-Tickets: BA 1257360900126-14MAY, AF 0577360900127-14MAY, BA 1257361745479-17MAY

## ARRIVING (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>legal, financial or other select emergen
including medical and legal referrals. P
more. Card Members may be responsil
service providers.

toll-free) 

Manage 

View and manage your Trip by logging

<u>Entry and Exit Information for Travel</u></th></tr><tr><td></td><td></td><td></td><td></td><td>American Express recommends that yc
review <u>www.Visacentral.com</u> for the me
requirements for your travel destinatior
Express cannot guarantee the accuracy
expressly disclaims any liability for any
contained on that site.</td></tr><tr><td></td><td></td><td></td><td></td><td>You may receive customer service emE
receive email marketing offers from Arr
mail practices, please review the Amer
at <u>www.americanexpress.comrprivacy</u></td></tr><tr><td></td><td></td><td></td><td></td><td>See attached itinerary PDF or link for ft

PDF itinerary attachment:
If you are unable to view the PDF attac
Reader. Refer to website below to dowi</td></tr><tr><td></td><td></td><td></td><td></td><td><u>http://www.adobe.comroroductsracrobE</u> </td></tr><tr><td></td><td></td><td></td><td></td><td>Thank you for choosing American Expr
pleasant trip.</td></tr><tr><td></td><td></td><td></td><td></td><td>Please be advised that certain mandate</td></tr></table>

## ARRIVING (cont.)

<table><tr><th></th><th></th><th></th><th></th><th></th><th>not limited to. daily resort or facility fee
payable to the hotel operator at check-c
inquire with the hotel before your trip re
such charges.

Liability Statement. American Express
and its parent. subsidiaries, affiliates al
act as an agent for travel suppliers and
shall not be liable for any loss, injury, e
property resulting, directly or indirectly,
suppliers. including but not limited to di
services, cessation of operations, accic
changes in fares, itineraries or schedul'
earthquakes, floods. climatic aberratior
unrest. strikes. riots, theft, disease. acc
internet, telecommunications lines or ft
systems, or any other cause beyond th

Intermediary Disclosure. Amex assists
making arrangements that meet your it
factors in identifying travel suppliers to
itineraries. In this role, we are acting a≤ 
fiduciary. We want you to be aware tha
as well as incentives for reaching sales
time may also provide incentives to ow
may also provide compensation to us f
services that we perform for them, suct
marketing channels. participating in ritz
technology initiatives. In addition. we re
when customers use the American Exp
products to pay for supplier products a
enter into other business relationships
including levels and types of compensz
subject to change. In identifying suppfiE
may consider a number of factors. inch
preferences. The relationships we haw
suppliers we identify and the itineraries

California State Seller of Travel Registr
State Seller of Travel Registration Nurr
Registered Iowa Travel Agency.</th></tr></table>

## ARRIVING (cont.)

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authori
purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability

• Total air reservation, including taxes and fees: $0.00 (exchange with refund

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Privacy Statement | Visit the Centurion Card website (cont.)

Key Information:

*   Hours of operation: Monday through Friday, 9 AM-5:30 PM EST
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Request to change a ticket to London for departure.
*   Intercontinental hotel in London: May 30-June 2.
*   Needs a train ticket from London.
*   Record Locator exists.

## Privacy Statement | Visit the Centurion Card website (cont.)

<table><tr><th></th><th></th><th></th><th>YOUR </th></tr><tr><td></td><td></td><td></td><td>DO NOT REPLY TO THIS EMAIL. This mes
cannot accept incoming messages. If you hi
Service at 1.877-877-0987.</td></tr><tr><td></td><td></td><td></td><td>If airline tickets are purchased for this itinera
Airline Baggage Fee/Rules may apply and c.
<u>https://myamextravel com/baggage</u></td></tr><tr><td></td><td></td><td></td><td>Other Information</td></tr><tr><td></td><td></td><td></td><td>• CITIZENS OF FRANCE MUST CARRY A</td></tr><tr><td></td><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 17 2019, 08:45 AM
Osaka 
Kansai International (KIX)</td></tr></table>

## Privacy Statement | Visit the Centurion Card website (cont.)

The image shows a white background with three light gray vertical lines.

## Air France

Oivrated By Air Franco

Non-stop
Duration:11 Hrs 50 Mins
Departure Termlnal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019. 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019. 05:20 PM
London
London Heathrow (LHR)

## ARRIVING (cont.)

British Airways flight information:
*   Operated by British Airways.
*   Non-stop flight.
*   Duration: 12 hrs 25 mins.
*   Departure Terminal: Terminal 2.
*   Arrival Terminal: Terminal 5.
*   Seat: 11J, C Business Class.
*   Boeing 787-9
*   Meals provided.
*   Baggage: 2PC per adult.
*   E-Tickets:
    *   BA 1257360900126-14MAY
    *   AF 0577360900127-14MAY
    *   BA 1257361745479-17MAY
*   Emergency Assistance Hotline.

## ARRIVING (cont.)

<table><tr><th></th><th></th><th rowspan="7"></th><th>legal, financial or other select emergency coc
including medical and legal referrals, PP# XX
more. Card Members may be responsible for
service providers.

Manage Your

View and manage your Trip by logging onto A

<u>Entry and Exit Information for Travel</u></th></tr><tr><td></td><td></td><td>American Express recommends that you peri
review <u>www.Visacentral corn</u> for the most up
requirements for your travel destination. Due
Express cannot guarantee the accuracy of thi
expressly disclaims any liability for any inacc
contained on that site.</td></tr><tr><td></td><td></td><td>You may receive customer service emails evi
receive email marketing offers from Americar
mail practices, please review the American E
at <u>www.americanexpress.com/privacv</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF or link for full tern

PDF itinerary attachment:
If you are unable to view the PDF attachment
Reader. Refer to website below to download</td></tr><tr><td></td><td></td><td><u>http //www adobe comtproducts/acrobat/read</u></td></tr><tr><td></td><td></td><td>Thank you for choosing American Express CI
pleasant trip.</td></tr><tr><td></td><td></td><td>Please be advised that certain mandatory hot</td></tr></table>

## ARRIVING (cont.)

<table><tr><th></th><th></th><th>not limited to, daily resort or facility fees, ma)
payable to the hotel operator at check-out fro
inquire with the hotel before your trip regardir
such charges.

Liability Statement. American Express Trave
and its parent, subsidiaries, affiliates and rep
act as an agent for travel suppliers and you u
shall not be liable for any loss, injury, expens
property resulting, directly or indirectly. from
suppliers. including but not limited to delays.
services. cessation of operations. accidents c
changes in fares. itineraries or schedules: or
earthquakes, floods, climatic aberrations. act
unrest. strikes, riots. theft, disease, accidents
Internet, telecommunications lines or facilitiet.
systems. or any other cause beyond the cont

Intermediary Disclosure. Amex assists you in
making arrangements that meet your individt.
factors in identifying travel suppliers to you al
itineraries. In this role, we are acting as an in
fiduciary. We want you to be aware that certa
as well as incentives for reaching sales targe'
time may also provide incentives to our trave
may also provide compensation to us for vari
services that we perform for them. such as gi
marketing channels. participating in marketin
technology initiatives. In addition. we receive
when customers use the American Express C
products to pay for supplier products and ser
enter into other business relationships with s
including levels and types of compensation a
subject to change. In identifying suppliers an(
may consider a number of factors. including !
preferences. The relationships we have with
suppliers we identify and the itineraries we re

California State Seller of Travel Registration I
State Seller of Travel Registration Number: U
Registered Iowa Travel Agency.</th></tr></table>

## ARRIVING (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by t
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <█████████████████████████> w

Let's start with air first:

Your response is required to complete this reservation. Prices and availability

## ARRIVING (cont.)

Key details from the image:

*   Total air reservation: $0.00 (exchange with refund).
*   Ticket is refundable with changes subject to fare difference.
*   Flight: British Airways 6 - Business, May 30, 12h 25m.
*   Departure: Tokyo Narita Airport (NRT) 12:55 pm.
*   Arrival: London Heathrow Airport (LHR) 5:20 pm.
*   Natalia (Natasha) Molotkova: Centurion Relationship Manager
*   Hours: Mon through Friday 9AM-530PM EST
*   The sender is working on an exchange.
*   A ticket to London needs changing and the Intercontinental hotel booking in London May 30 - June 2.
*   A train ticket is also needed.

## ARRIVING (cont.)

Key information:
*   Record Locator: [Redacted]
*   DO NOT REPLY TO THIS EMAIL.
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   Citizens of [Redacted] MUST CARRY A V.
*   Paris to Osaka, Flight AF 292

## ARRIVING (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200I200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France:

Tokyo to London

FLIGHT BA 6

## FLIGHT INFORMATION (cont.)

The image shows a white background with thin, light gray vertical lines.

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

- Section: FLIGHT CONFIRMATION
- Carrier: British Airways — confirmation code redacted (black box)
- Visible partial header: TRAVELLER (partial)
- Seats: 11J
- Class: C (Business Class)
- Aircraft: Boeing 787-9
- Meals: Meals
- Baggage: 2PC per adult

## FLIGHT INFORMATION (cont.)

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE

When you travel more than 100 miles from hor legal. financial or other select emergency coorc including medical and legal referrals. PP# XXX more. Card Members may be responsible for tt service providers.

(d

Manage Your T

View and manage your Trip by logging onto <u>Ar</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you perioc review <u>vAvw.Visacentral.com</u> for the most up tc requirements for your travel destination. Due tc Express cannot guarantee the accuracy of the expressly disclaims any liability for any inaccur contained on that site.

You may receive customer service emails ever

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th></th><th rowspan="5">receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
<change><s>pleasant</s></change>

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services.
changes
earthquakes.
unrest,
internet.
systems,

Intermediary
making
factors
itineraries.
fiduciary.
as
time
may
services
marketing
technology</th><th>email marketing offers from American I
practices. please review the American Exc
<u>www americanexpress com/privacy</u></th></tr><tr><td></td><td></td><td>attached itinerary PDF or link for full terms

itinerary attachment:
you are unable to view the PDF attachment.
Refer to website below to download ar

<u>//www adobe com/productsfacrobat/readst</u></td></tr><tr><td></td><td></td><td>you for choosing American Express Cer
trip.</td></tr><tr><td></td><td></td><td>be advised that certain mandatory hate:
limited to. daily resort or facility fees. may t
to the hotel operator at check-out from
with the hotel before your trip regarding
charges.</td></tr><tr><td></td><td></td><td>Statement. American Express Travel f
its parent, subsidiaries. affiliates and repre
as an agent for travel suppliers and you and
not be liable for any loss, injury. expense
resulting. directly or indirectly. from (1
including but not limited to delays, oi
cessation of operations, accidents or
in fares, itineraries or schedules: or (2
floods, climatic aberrations, acts
strikes, riots. theft, disease. accidents c
telecommunications lines or facilities.
or any other cause beyond the contro

Disclosure. Amex assists you in fi
arrangements that meet your individua
in identifying travel suppliers to you anc
In this role. we are acting as an indc
We want you to be aware that certair
well as incentives for reaching sales targets
may also provide incentives to our travel c
also provide compensation to us for vario,
that we perform for them. such as gra
channels. participating in marketing
initiatives. In addition, we receive ci</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

- Topic: Use of American Express Card products to pay supplier products and services.
- Disclosure: American Express and suppliers may enter other business relationships (including varying levels/types of compensation) that are subject to change.
- Supplier selection: Multiple factors are considered, including customer preferences.
- Effect: Relationships with certain suppliers influence which suppliers are identified and which itineraries are recommended.
- Key entities: American Express, customers, suppliers, compensation, itineraries.
- Note: The word "use" was highlighted in the original text.

when customers <mark>use</mark> the American Express Ca products to pay for supplier products and servii enter into other business relationships with sul including levels and types of compensation anc subject to change. In identifying suppliers and may consider a number of factors, including su preferences. The relationships we have with st suppliers we identify and the itineraries we recc

California State Seller of Travel Registration Ni State Seller of Travel Registration Number UB Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

## <u>Entry and Exit Information for Travel</u> (cont.)

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are st:

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm

Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change █████ ticket to London to depart on █
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to P

## Regards, (cont.)

Key information:

*   Record Locator: [redacted]
*   Do not reply to this email
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   Citizens of [redacted] must carry a valid
*   Paris to Osaka: Flight AF 292

## Regards, (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration: 11 Hrs 50 Mins
Departure Terminal: Terminal 2 F
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

| Field | Value |
|---|---|
| Airline | Air France |
| Confirmation code | (redacted in image) |
| Route | Tokyo → London |
| Seat | 10B |
| Cabin class | Premium Economy (W) |
| Aircraft | Boeing 777-200/200ER |
| Meals | Meals; Snack |

## FLIGHT INFORMATION (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways:

## FLIGHT INFORMATION (cont.)

## TRAVELLER

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR •
ASSIST HOTLINE

When you travel more than 100 miles from home legal. financial or other select emergency coordir including medical and legal referrals. PP# XXXX. more. Card Members may be responsible for the service providers.

(dire

## Manage Your Trim

View and manage your Trip by logging onto <u>Arne</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodic review <u>www Visacentral corn</u> for the most up to c requirements for your travel destination. Due to f Express cannot guarantee the accuracy of the in expressly disclaims any liability for any inaccural

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th rowspan="7" colspan="2">contained

You
receive
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<change><u>atWVAV</u>

<s>See</s></change>

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<u>americanexpress.com/privacy</u> </td></tr><tr><td></td><td>attached itinerary PDF or link for full terms z

itinerary attachment:
you are unable to view the PDF attachment, er
Refer to website below to download and

<u>f/www.adobe. com/products/acrobatireadstei</u></td></tr><tr><td></td><td>you for choosing American Express Cent'.
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotel-i
limited to. daily resort or facility fees, may be
to the hotel operator at check-out from tl
with the hotel before your trip regarding th
charges.</td></tr><tr><td></td><td>Statement. American Express Travel Re
its parent. subsidiaries, affiliates and repres(
as an agent for travel suppliers and you unde
not be liable for any toss, injury, expense or
resulting. directly or indirectly, from (1)1
including but not limited to delays. ove
cessation of operations. accidents or fa
in fares, itineraries or schedules; or (2)
floods. climatic aberrations, acts of
strikes. riots, theft, disease, accidents or
telecommunications lines or facilities. of
or any other cause beyond the control r</td></tr><tr><td></td><td>Disclosure. Amex assists you in fin(
arrangements that meet your individual r
in identifying travel suppliers to you and r
In this role, we are acting as an indep
We want you to be aware that certain e 
well as incentives for reaching sales targets o
may also provide incentives to our travel co</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

- Image is not a chart: mostly blank vertical columns with dotted guide lines; no legend or tabular data visible.
- Visible text (fragmented) — key points and entities:
  - Entities: American Express, suppliers, customers.
  - They may receive compensation from suppliers for services (e.g., marketing channels, technology initiatives).
  - They may receive compensation when customers use American Express Card products to pay suppliers.
  - They enter into other business relationships with suppliers; levels and types of compensation may change.
  - Supplier identification considers multiple factors (including supplier preferences) and affects which suppliers and itineraries are recommended.

may also provide compensation to us for various services that we perform for them, such as grant marketing channels. participating in marketing pi technology initiatives. In addition, we receive cor when customers use the American Express Card products to pay for supplier products and service enter into other business relationships with supp including levels and types of compensation and subject to change. In identifying suppliers and re may consider a number of factors, including sup; preferences. The relationships we have with sup suppliers we identify and the itineraries we recoil

California State Seller of Travel Registration Nun State Seller of Travel Registration Number: UBl# Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data I

Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

CLASSIC ROOM

<table><tr><th>** 429.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY - 01JUN</th></tr><tr><td>499.00 </td><td>EFF 01JUN - 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## DELUXE ROOM

<table><tr><th>** 519.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

## EXECUTIVE ROOM

<table><tr><th>** 549.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## EXECUTIVE ROOM (cont.)

<table><tr><th>great.</th><th>thanks</th></tr><tr><td></td><td>On May 23, 2019, at 9:40 AM, Natalia Molotkova &gt; wrote:</td></tr><tr><td></td><td>OK, working on train and hotel next.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
enturi•n R I tionshi• Man. er </td></tr><tr><td></td><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>Great! Please issue ticket as stated below. thanks</td></tr><tr><td></td><td>On May 23, 2019, at 9:36 AM, Natalia Molotkova</td></tr><tr><td></td><td>Let's start with air first:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability</td></tr><tr><td></td><td>• Total air reservation, including taxes and fees: $0.00 (exchange with refund
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.</td></tr></table>

## EXECUTIVE ROOM (cont.)

Key entities:
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Intercontinental hotel in London (May 30-June 2)

Action items:
*   Change a ticket to London.
*   Book a train ticket.
*   Hours: Mon through Friday 9AM-530PM EST
*   Record locator is present (redacted)
*   Do not reply to the email.

## EXECUTIVE ROOM (cont.)

<table><tr><th></th><th></th><th>Airline Baggage Fee/Rules may apply and car
<u>https://myamextravel.com/baggage</u></th></tr><tr><td></td><td></td><td>Other Information</td></tr><tr><td></td><td></td><td>⚫ CITIZENS OF FRANCE MUST CARRY A V</td></tr><tr><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris</td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td>Fri, May 17 2019, 08:45 AM
Osaka</td></tr><tr><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal: Terminal 2 F</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr></table>

## EXECUTIVE ROOM (cont.)

Flight Information:
*   Seats: 10B
*   Class: W Premium Economy
*   Aircraft: Boeing 777-200/200Er
*   Meals: Meals Snack

Flight Confirmation:
*   Airline: Air France

Route:
*   Tokyo to London
*   Flight: BA 6

Departure:
*   Date/Time: Fri, May 31 2019, 12:55 PM
*   City: Tokyo
*   Airport: Narita International Airport (NRT)

Arrival:
*   Date/Time: Fri, May 31 2019, 05:20 PM
*   City: London
*   Airport: London Heathrow (LHR)

Operator:
*   British Airways
*   Non-stop
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2

## EXECUTIVE ROOM (cont.)

The image is an almost blank image with some faint vertical stripes.

## Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways.

## TRAVELLE

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE

When you travel more than 100 miles from hor legal, financial or other select emergency coorc including medical and legal referrals, PP# XXX more. Card Members may be responsible for tt service providers.

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

<table><tr><th></th><th rowspan="8">View

<u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http.//www</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and</th><th>Manage Your T

and manage your Trip by logging onto <u>Ar and Exit Information for Travel</u></th></tr><tr><td></td><td>Express recommends that you perioc
<u>www.Visacentral.com</u> for the most up tc
for your travel destination. Due tc
cannot guarantee the accuracy of the -
disclaims any liability for any inaccur
on that site.</td></tr><tr><td></td><td>may receive customer service emails ever
email marketing offers from American f
practices. please review the American Exc
<u>www.americanexoress.com/privacy</u></td></tr><tr><td></td><td>attached itinerary PDF or link for full terms

itinerary attachment:
you are unable to view the PDF attachment.
Refer to website below to download ar</td></tr><tr><td></td><td><u>adobe com/products/acrobat/readst</u></td></tr><tr><td></td><td>you for choosing American Express Cer
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotei
limited to. daily resort or facility fees. may t
to the hotel operator at check-out from
with the hotel before your trip regarding
charges.</td></tr><tr><td></td><td>Statement. American Express Travel f
its parent, subsidiaries, affiliates and repre</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

act as an agent for travel suppliers and you un' shall not be liable for any loss. injury. expense property resulting, directly or indirectly, from (1 suppliers, including but not limited to delays, cx services, cessation of operations, accidents or changes in fares, itineraries or schedules: or (2 earthquakes. floods, climatic aberrations. acts unrest, strikes, riots. theft, disease. accidents c internet, telecommunications lines or facilities, systems. or any other cause beyond the contro

Intermediary Disclosure. Amex assists you in fi making arrangements that meet your individua factors in identifying travel suppliers to you anc itineraries. In this role. we are acting as an indE fiduciary. We want you to be aware that certair as well as incentives for reaching sales targets time may also provide incentives to our travel c may also provide compensation to us for varioi services that we perform for them. such as gra marketing channels. participating in marketing technology initiatives. In addition. we receive c' when customers use the American Express Ca products to pay for supplier products and servii enter into other business relationships with sui including levels and types of compensation an( subject to change. In identifying suppliers and may consider a number of factors, including su preferences. The relationships we have with st suppliers we identify and the itineraries we recc

California State Seller of Travel Registration Ni State Seller of Travel Registration Number. UB Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

Key information from the image:

*   Email pertains to an air reservation. Response required.
*   Total air reservation cost: $0.00
*   Ticket is refundable.
*   Flight details: Thu, 30 May, British Airways 6 (Business class), 12h 25m
    *   Departure: Tokyo Narita Airport (NRT) at 12:55 pm
    *   Arrival: London Heathrow Airport (LHR) at 5:20 pm
*   Contact person: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Mon through Friday 9AM-530PM EST

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

Key Information:

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Working hours: Mon-Fri, 9AM-5:30PM EST.
*   Need to change ticket to London.
*   Intercontinental hotel in London, May 30-June 2.
*   Train ticket from London to P needed.
*   Record Locator provided.

EFTA_R1_01114802
EFTA02287259

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

Key Details:

*   Airline Baggage Fee/Rules: [https://myamextravel.com/baggage](https://myamextravel.com/baggage)
*   Flight: AF 292 (Paris to Osaka)
*   Departure: Thu, May 16 2019, 01:55 PM from Paris, Charles De Gaulle (CDG)
*   Arrival: Fri, May 17 2019, 08:45 AM in Osaka, Kansai International (KIX)
*   Airline: Air France (Operated by Air France)
*   Citizens must carry valid documents.

## NEED EMERGENCY ASSISTANCE ON YOUF
ASSIST HOTLINE (cont.)

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terrninal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France

Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

British Airways

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Operated by | British Airways |
| Flight type | Non-stop |
| Duration | 12 hrs 25 mins |
| Departure terminal | Terminal 2 |
| Arrival terminal | Terminal 5 |
| Seats | 11J |
| Class | C (Business Class) |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2 PC per adult |
| Flight confirmation | British Airways: [redacted] |
| Traveller name/ID | [redacted] |
| E‑TICKETS | BA 1257360900126-14MAY<br>AF 0577360900127-14MAY<br>BA 1257361745479-17MAY |
| Additional note | Emergency assistance / hotline information present (partial text) |

## ARRIVING (cont.)

more. Card Members may be responsible for the cos. service providers

rect-d

## Manage Your Trip

View and manage your Trip by logging onto <u>Amencai</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>wwwiVisacentralicom</u> for the most up to date requirements for your travel destination. Due to frequ Express cannot guarantee the accuracy of the inform expressly disclaims any liability for any inaccurate or contained on that site.

You may receive customer service emails even if you receive email marketing offers from American Expres mail practices. please review the American Express F at <u>www.americanexpress.com/privacy</u>

<change><s>See</s></change> attached itinerary PDF or link for full terms and c

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure

Reader. Refer to website below to download and inst.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion
pleasant trip.

Please be advised that certain mandatory hotel-impo not limited to. daily resort or facility fees. may be app payable to the hotel operator at check-out from the pi

## <u>Entry and Exit Information for Travel</u> (cont.)

inquire with the hotel before your trip regarding the e> such charges.

Liability Statement. American Express Travel Relate and its parent. subsidiaries. affiliates and representat act as an agent for travel suppliers and you understa shall not be liable for any loss, injury, expense or dar property resulting. directly or indirectly, from (1) the a suppliers, including but not limited to delays, overboc services. cessation of operations. accidents or failure changes in fares, itineraries or schedules; or (2) acts earthquakes, floods, climatic aberrations, acts of gov unrest, strikes, riots. theft. disease. accidents or failu internet. telecommunications lines or facilities, or thir systems, or any other cause beyond the control of Ar

Intermediary Disclosure. Amex assists you in finding making arrangements that meet your individual need; factors in identifying travel suppliers to you and recor itineraries. In this role, we are acting as an independE fiduciary. We want you to be aware that certain supp as well as incentives for reaching sales targets or 0th time may also provide incentives to our travel counse may also provide compensation to us for various mai services that we perform for them. such as granting t marketing channels, participating in marketing progrE technology initiatives. In addition. we receive comper when customers use the American Express Card or c products to pay for supplier products and services. Fi enter into other business relationships with suppliers including levels and types of compensation and inter subject to change. In identifying suppliers and recom may consider a number of factors. including supplier preferences. The relationships we have with supplier suppliers we identify and the itineraries we recommer

California State Seller of Travel Registration Number State Seller of Travel Registration Number: UBI#600, Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr

or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service

American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prol

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <███████████████████████████> wrote:

Let'sstart with air first:

Your response is required to complete this reservation. Prices and availability are st:

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38

## <u>Entry and Exit Information for Travel</u> (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ticket to London to depart on I the intercontinental hotel in London May 30-June 2. TheniNds a train ticket from London

FLIGHTS | HOTELS | CARS | CRUISES

## <u>Entry and Exit Information for Travel</u> (cont.)

- RECORD LOCATOR: [redacted]
- Notice: "DO NOT REPLY TO THIS EMAIL. This message cannot accept incoming messages." For questions call Travel Service: 1-877-877-0987
- Baggage info/link: https://myamextravel.com/baggage
- Other Information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT"
- Trip: Paris to Osaka
  - Flight: AF 292
  - Departing: Thu, May 16 2019, 01:55 PM

## <u>Entry and Exit Information for Travel</u> (cont.)

Flight Information:

*   **Departing:** Paris, Charles De Gaulle (CDG)
*   **Arriving:** Osaka, Kansai International (KIX)
*   **Arrival Date/Time:** Fri, May 17 2019, 08:45 AM
*   **Airline:** Air France, Operated by Air France
*   **Flight Type:** Non-stop
*   **Duration:** 11 Hrs 50 Mins
*   **Departure Terminal:** Terminal 2F
*   **Arrival Terminal:** Terminal 1
*   **Seats:** 10B
*   **Class:** W Premium Economy
*   **Aircraft:** Boeing 777-200/200Er
*   **Meals:** Meals Snack
*   **Flight Confirmation:** Air France
*   **Other Flight: Tokyo to London**, Flight BA 6

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details from the image:

*   **Departing:** Fri, May 31 2019, 12:55 PM from Tokyo, Narita International Airport (NRT)
*   **Arriving:** Fri, May 31 2019, 05:20 PM in London, London Heathrow (LHR)
*   **Airline:** British Airways, operated by British Airways, Non-stop
*   **Flight Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat:** 11J, C Business Class
*   **Aircraft:** Boeing 787-9
*   **Meals:** Meals
*   **Baggage:** 2PC per adult

## <u>Entry and Exit Information for Travel</u> (cont.)

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
ASSIST HOTLINE

When you travel more than 100 miles from home, you legal, financial or other select emergency coordination including medical and legal referrals, PP# XXXXXXXX: more. Card Members may be responsible for the costs service providers.

(direct-dia

Manage Your Trip

View and manage your Trip by logging onto <u>American</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date ar requirements for your travel destination. Due to frequer Express cannot guarantee the accuracy of the informal expressly disclaims any liability for any inaccurate or it contained on that site.

You may receive customer service emails even if you h receive email marketing offers from American Express. mail practices, please review the American Express Pri at <u>www.americanexpress.comrprivacy</u>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
ASSIST HOTLINE (cont.)

<table><tr><th></th><th>See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services,
changes
earthquakes.
unrest.
internee
systems.

Intermediary
making
factors
itineraries.
fiduciary.
as
time
may
services
marketing
technology
when
products
enter
including</th><th>attached itinerary PDF or link for full terms and co

itinerary attachment
you are unable to view the PDF attachment, ensure 5
Refer to website below to download and instal

<u>/Avww adobe comrproductslacrobat/readsten.html</u>

you for choosing American Express Centurion T
trip.

be advised that certain mandatory hotel-impose
limited to. daily resort or facility fees. may be applic
to the hotel operator at check-out from the pro
with the hotel before your trip regarding the exiE
charges.

Statement. American Express Travel Related
its parent, subsidiaries, affiliates and representativ
as an agent for travel suppliers and you understanc
not be liable for any loss. injury. expense or dame
resulting, directly or indirectly, from (1) the ad
including but not limited to delays. overbook'
cessation of operations, accidents or failures
in fares, itineraries or schedules: or (2) acts o'
floods. climatic aberrations. acts of gover
strikes, riots. theft, disease, accidents or failure
telecommunications lines or facilities. or third
or any other cause beyond the control of AmE

Disclosure. Amex assists you in finding tr
arrangements that meet your individual needs.
in identifying travel suppliers to you and recomr
In this role. we are acting as an independen
We want you to be aware that certain supplie
well as incentives for reaching sales targets or other
may also provide incentives to our travel counselc
also provide compensation to us for various mark
that we perform for them, such as granting the
channels. participating in marketing progrart
initiatives. In addition, we receive compens.
customers use the American Express Card or off
to pay for supplier products and services. Fro
into other business relationships with suppliers a
levels and types of compensation and incenti</th></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
ASSIST HOTLINE (cont.)

subject <mark>to change. In identifying suppliers</mark> and <mark>recomm</mark> may consider a number of factors, including supplier a' preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommenc

California State Seller of Travel Registration Number: ' State Seller of Travel Registration Number: UBI#60046 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject 1

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
ASSIST HOTLINE (cont.)

• Total air reservation, including taxes and fees: $0.OO (exchange with refund of $38.7O).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:2O pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ████████ ticket to London to depart on May 30
hotel in London May 30-June 2. Then she needs a train ticket from London to Paris departing around 2

FLIGHTS | HOTELS | CARS | CRUI

## Regards, (cont.)

*   Record Locator: (Redacted)
*   Airline Baggage Fee/Rules apply and can be accessed at: https://myamextravel.com/baggage
*   Citizens of (Redacted) must carry a valid document.
*   Paris to Osaka, Flight AF 292

## Regards, (cont.)

**Flight Details:**

*   **Departing:** Thu, May 16 2019, 01:55 PM, Paris (CDG)
*   **Arriving:** Fri, May 17 2019, 08:45 AM, Osaka (KIX)
*   **Airline:** Air France
*   **Duration:** 11 Hrs 50 Mins
*   **Departure Terminal:** Terminal 2 F
*   **Arrival Terminal:** Terminal 1
*   **Seat:** 10B, W Premium Economy
*   **Aircraft:** Boeing 777-200/200Er

**Other Flight:**

*   Tokyo to London
*   FLIGHT BA 6

## Regards, (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Firs 25 Mins
Departure Terminal:Terminal 2
Arrival Term'nal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787.9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways.

## TRAVELLER IN

## TRAVELLER IN (cont.)

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRI:
ASSIST HOTLINE

When you travel more than 100 miles from home, y. legal, financial or other select emergency coordinatic including medical and legal referrals. PP# XXXXXX) more. Card Members may be responsible for the co: service providers.

(direct-

Manage Your Trip

View and manage your Trip by logging onto <u>America</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodicall) review <u>www.Visacentral.com</u> for the most up to date requirements for your travel destination. Due to (reap Express cannot guarantee the accuracy of the inforn expressly disclaims any liability for any inaccurate o contained on that site.

You may receive customer service emails even if yo

## NEED EMERGENCY ASSISTANCE ON YOUR TRI:
ASSIST HOTLINE (cont.)

<table><tr><th rowspan="7">receive
mail
at

See

PDF
If
Reader.

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services,
changes
earthquakes,
unrest,
internet,
systems.

Intermediary
making
factors
itineraries.
fiduciary.
as

may
services
marketing</th><th>email marketing offers from American Expre
practices. please review the American Express
<u>ww.v amencanexpress comrprivacv</u></th></tr><tr><td>attached itinerary PDF or link for full terms and</td></tr><tr><td>itinerary attachment:
you are unable to view the PDF attachment, ensur
Refer to website below to download and ins</td></tr><tr><td><u>http://www.adobe comrproductsfacrobat/readstep ht.</u></td></tr><tr><td>you for choosing American Express Centurior
trip.</td></tr><tr><td>be advised that certain mandatory hotel-imp&lt;
limited to, daily resort or facility fees. may be api
to the hotel operator at check-out from the r 
with the hotel before your trip regarding the e
charges.</td></tr><tr><td>Statement. American Express Travel Relat&lt;
its parent. subsidiaries, affiliates and representa
as an agent for travel suppliers and you understE
not be liable for any loss. injury, expense or da
resulting, directly or indirectly, from (1) the
including but not limited to delays, overbo
cessation of operations, accidents or failun
in fares, itineraries or schedules: or (2) act:
floods, climatic aberrations. acts of go'
strikes. riots, theft, disease. accidents or faik
telecommunications lines or facilities. or thi
or any other cause beyond the control of A

Disclosure. Amex assists you in finclinc,
arrangements that meet your individual neec
in identifying travel suppliers to you and reco
In this role, we are acting as an independ
We want you to be aware that certain sup(
well as incentives for reaching sales targets or otl
time may also provide incentives to our travel couns
also provide compensation to us for various ma
that we perform for them, such as granting
channels. participating in marketing progr
technology initiatives. In addition. we receive compe</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRI:
ASSIST HOTLINE (cont.)

when customers use the American Express Card <mark>or</mark> products to pay for supplier products and services. F enter into other business relationships with supplier including levels and types of compensation and ince subject to change. In identifying suppliers and retort may consider a number of factors. including supplier preferences. The relationships we have with supplie suppliers we identify and the itineraries we recomme

California State Seller of Travel Registration Numbe State Seller of Travel Registration Number: UBI#60C Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pi purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## NEED EMERGENCY ASSISTANCE ON YOUR TRI:
ASSIST HOTLINE (cont.)

Trains are:

At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for █████, researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <u><natalia.molotkovaacenturion.com></u> wrote:

Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

CLASSIC ROOM

<table><tr><th>** 429.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY 01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

DELUXE ROOM

## NEED EMERGENCY ASSISTANCE ON YOUR TRI:
ASSIST HOTLINE (cont.)

<table><tr><th>** 519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>** 549.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## great. thanks

Key information from the email:

*   **Date/Time:** May 23, 2019, 9:40 AM
*   **Sender:** Natalia Molotkova, Centurion Relationship Manager.
*   **Hours:** Monday through Friday 9AM-530PM EST.
*   **Action:** Issue air ticket (total cost $0.00) and next, book train and hotel.

## great. thanks (cont.)

- Fare note: Ticket is refundable; changes subject to difference in fare.

- Flight:
  - Thu, 30 May — British Airways 6 — Business — 12h 25m
  - Departing: Tokyo Narita Airport (NRT) at 12:55 pm
  - Arriving: London Heathrow Airport (LHR) at 5:20 pm

- Action: "Please reply to this email and provide your authorization to proceed."

- Contact (sender in email):
  - Name: Natalia (Natasha) Molotkova
  - Title: Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
  - (Contact block partially redacted)

- Message snippets:
  - "good to know… hoping you feel good as new asap!"
  - "Morning, thank you, I am OK. Working on exchange."
  - "Morning. Hope you are feeling ok.!! We need to change [redacted] ticket to London … the intercontinental hotel in London May 30–June 2. Then she needs a train ticket from L[redacted]."

- Footer: "FLIGHTS | HOTELS | CARS"

## great. thanks (cont.)

- No chart or readable text detected.
- Image shows a plain white background with three evenly spaced faint vertical dotted guide lines running full height (left, center, right).
- No other visible markings or entities.

## YOUR 1

DO NOT REPLY TO THIS EMAIL. This mess cannot accept incoming messages. If you hav Service at 1-877.877-0987.

If airline tickets are purchased for this itinerary Airline Baggage Fee/Rules may apply and car <u>https://mvamextravel.cornamodage</u>

## Other Information

CITIZENS OF



MUST CARRY A V

## Paris to Osaka

FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM

## DEPARTING (cont.)

The image appears to show vertical lines. A chart cannot be extracted from this image. The text mentions "Paris" and "Charles De Gaulle (CDG)".

Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri. May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France:

## Tokyo to London

FLIGHT BA 6

DEPARTING

## Tokyo to London (cont.)

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways:

## TRAVELLE

## TRAVELLE (cont.)

<table><tr><th></th><th></th><th></th><th>E-TICKET 

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY</th></tr><tr><td></td><td></td><td></td><td>NEED EMERGENCY ASSISTANCE ON POUF
ASSIST HOTLINE

When you travel more than 100 miles from hor
legal, financial or other select emergency coorc
including medical and legal referrals, PP# XXX
more. Card Members may be responsible for tt
service providers.

d 

Manage Your T</td></tr><tr><td></td><td></td><td></td><td>View and manage your Trip by logging onto <u>An</u></td></tr><tr><td></td><td></td><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td></td><td>American Express recommends that you perioc
review <u>vrivw Visacentral.com</u> for the most up tc
requirements for your travel destination. Due tc
Express cannot guarantee the accuracy of the
expressly disclaims any liability for any inaccur
contained on that site.</td></tr><tr><td></td><td></td><td></td><td>You may receive customer service emails ever
receive email marketing offers from American I
mail practices. please review the American Exr
<u>atwwvr.americanexoress.com/privacy</u></td></tr></table>

d

## TRAVELLE (cont.)

<table><tr><th></th><th></th><th>See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services.
changes
earthquakes.
unrest,
internet.
systems.

Intermediary
making
factors
itineraries.
fiduciary.
as
time
may
services
marketing
technology
when
products
enter
including</th><th>attached itinerary PDF or link for full terms

itinerary attachment:
you are unable to view the PDF attachment,
Refer to website below to download ar

&lt;u&gt;thinvw adobe.com/products/acrobattreadst&lt;/u&gt;

you for choosing American Express Cell
trip.

be advised that certain mandatory hotel
limited to. daily resort or facility fees. may t
to the hotel operator at check-out from
with the hotel before your trip regarding
charges.

Statement. American Express Travel f
its parent. subsidiaries. affiliates and repre
as an agent for travel suppliers and you urn
not be liable for any loss, injury. expense
resulting, directly or indirectly. from (1
including but not limited to delays. oi
cessation of operations. accidents or
in fares, itineraries or schedules: or (2
floods, climatic aberrations. acts
strikes, riots. theft, disease. accidents c
telecommunications lines or facilities.
or any other cause beyond the contro

Disclosure. Amex assists you in fi
arrangements that meet your individua
in identifying travel suppliers to you anc
In this role, we are acting as an indE
We want you to be aware that certair
well as incentives for reaching sales targets
may also provide incentives to our travel c
also provide compensation to us for varioi
that we perform for them, such as gra
channels, participating in marketing
initiatives. In addition. we receive ci
customers use the American Express Ca
to pay for supplier products and servi'
into other business relationships with sui
levels and types of compensation an&lt;</th></tr></table>

## TRAVELLE (cont.)

subject <mark>to change. In identifying</mark> suppliers and I may consider a number of factors, including su preferences. The relationships we have with st suppliers we identify and the itineraries we recc

California State Seller of Travel Registration Nt State Seller of Travel Registration Number: UB Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to terminate your account for any reason, including for purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are st

## TRAVELLE (cont.)

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 3.2h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ███████ ticket to London to depart on
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to P
FLIGHTS | HOTELS | CARS | CRUIS

## Regards, (cont.)

- Document: Trip/itinerary email (DO NOT REPLY to this email).
- Record locator: [REDACTED]
- Customer Service: 1-877-877-0987
- Baggage info link: https://myamextravel.com/baggage
- Other Information: "CITIZENS OF [REDACTED] MUST CARRY A VALID ..." (text partially redacted)
- Route: Paris to Osaka
- Flight: AF 292

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>DEPARTING </th></tr><tr><td></td><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 17 2019, 08:45 AM</td></tr><tr><td></td><td></td><td></td><td>Osaka </td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td></td><td></td><td>Arrival Terminal:Terminal 1

FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION

Air France:</td></tr><tr><td></td><td></td><td></td><td>Tokyo to London</td></tr><tr><td></td><td></td><td></td><td>FLIGHT BA 6</td></tr></table>

## Regards, (cont.)

There is nothing of significance to extract from the image. It appears to be a blank canvas.

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Term'nal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways:

## TRAVELLER IN

## TRAVELLER IN (cont.)

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE

When you travel more than 100 miles from home, yo legal, financial or other select emergency coordinatio including medical and legal referrals. PP# XXXXXXX more. Card Members may be responsible for the cos' service providers.

(direct-d

Manage Your Trip

View and manage your Trip by logging onto <u>Amencai</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date requirements for your travel destination. Due to frequ Express cannot guarantee the accuracy of the inform expressly disclaims any liability for any inaccurate or contained on that site.

You may receive customer service emails even if you

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

<table><tr><th></th><th>receive
mail
at

See

PDF
If
Reader.

<u>http'//www.adobe</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services.
changes
earthquakes.
unrest,
internet.
systems,

Intermediary
making
need-factors

itineraries.
fiduciary.
as
time
may
services
marketing
technology</th><th>email marketing offers from Amencan Expres
practices. please review the American Express F
<u>www americanexpress com/privacv</u>

attached itinerary PDF or link for full terms and c

itinerary attachment:
you are unable to view the PDF attachment, ensure
Refer to website below to download and inst.

<u>com/productsracrobatireadstep htn</u>

you for choosing American Express Centurion
trip.

be advised that certain mandatory hotel-impo
limited to, daily resort or facility fees. may be app
to the hotel operator at check-out from the pi
with the hotel before your trip regarding the e&gt;
charges.

Statement. American Express Travel Relate
its parent. subsidiaries. affiliates and representat
as an agent for travel suppliers and you understa
not be liable for any loss, injury. expense or dar
resulting, directly or indirectly. from (1) the a
including but not limited to delays, overboc
cessation of operations. accidents or failure
in fares, itineraries or schedules; or (2) acts
floods, climatic aberrations, acts of gov
strikes, riots. theft. disease. accidents or failu
telecommunications lines or facilities, or thir
or any other cause beyond the control of Ar

Disclosure. Amex assists you in finding
arrangements that meet your individual
in identifying travel suppliers to you and recor
In this role. we are acting as an independc
We want you to be aware that certain supp
well as incentives for reaching sales targets or oth
may also provide incentives to our travel counsa
also provide compensation to us for various mai
that •we perform for them. such as granting t
channels, participating in marketing progrz
initiatives. In addition. we receive comper</th></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

when customers use the American Express Card or c products to pay for supplier products and services. Fi enter into other business relationships with suppliers including levels and types of compensation and inter subject to change. In identifying suppliers and recom may consider a number of factors, including supplier preferences. The relationships we have with supplier suppliers we identify and the itineraries we recommer

California State Seller of Travel Registration Number State Seller of Travel Registration Number: UBI#600, Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are responsible for any purchases. shipping charges andtor fees you authorize. We reserve the right to note prof

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

<table><tr><th>Great!</th><th>Please issue ticket as stated below. thanks</th></tr><tr><td></td><td>On May 23, 2019, at 9:36 AM, Natalia Molotkova &gt; wrote:</td></tr><tr><td></td><td>Let's start with air first:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability are st
• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 30 May - British Airways 6 - Business - 12h 25n2
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>good to know...
hoping you feel good as new asap!</td></tr><tr><td></td><td>Morning,  thank you , I am OK.</td></tr><tr><td></td><td>Working on exchange. </td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

Key Information:

*   Centurion Relationship Manager: natalia.molotkova@centurion.com, (877) 877-0987
*   Hours: Mon through Friday 9AM-530PM EST
*   Need to change the ticket to London to depart on the intercontinental hotel in London May 30-June 2.
*   Flights | Hotels | Cars | Cruises
*   Record Locator
*   "DO NOT REPLY TO THIS EMAIL"
*   Airline Baggage Fee/Rules may apply
https://myamextravel.com/baggage

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

| Field | Value |
|---|---|
|Route|Paris → Osaka|
|Flight number|AF 292|
|Carrier|Air France (Operated by Air France)|
|Departure date & time|Thu, May 16 2019, 01:55 PM|
|Departure city & airport|Paris — Charles De Gaulle (CDG)|
|Departure terminal|Terminal 2 F|
|Arrival date & time|Fri, May 17 2019, 08:45 AM|
|Arrival city & airport|Osaka — Kansai International (KIX)|
|Arrival terminal|Terminal 1|
|Non-stop|Yes|
|Duration|11 hrs 50 mins|
|Seat|10B|

Other information: bullet reads "CITIZENS OF [REDACTED] MUST CARRY A VALID ..." (country redacted in image).

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

| Field | Value |
|---|---|
| Class | W Premium Economy |
| Aircraft | Boeing 777-200/200Er |
| Meals | Meals, Snack |
| Flight confirmation | Air France: [redacted] |
| Route | Tokyo → London |
| Flight number | BA 6 |
| Departing | Fri, May 31 2019, 12:55 PM — Tokyo (Narita International Airport, NRT) |
| Arriving | Fri, May 31 2019, 05:20 PM — London (London Heathrow, LHR) |
| Airline / Operator | British Airways (Operated by British Airways) |
| Stops | Non-stop |
| Duration | 12 hrs 25 mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

- Flight details
  - Seats: 11J
  - Class: C (Business Class)
  - Aircraft: Boeing 787-9
  - Meals: Meals
  - Baggage: 2PC per adult

- Flight confirmation
  - Airline: British Airways
  - Confirmation code: redacted

- Traveller information: redacted

- E‑tickets
  - Ticket BA 1257360900126 — 14MAY
  - Ticket AF 0577360900127 — 14MAY
  - Ticket BA 1257361745479 — 17MAY

- Emergency assistance
  - Assist hotline information present; phone number redacted

- Other: "Manage Your Trip" button visible

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

<table><tr><th></th><th rowspan="9">View

<u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
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Reader.

<u>http.//www</u>

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and
act
shall
property
suppliers,
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changes</th><th>and manage your Trip by logging onto <u>American</u></th></tr><tr><td></td><td><u>and Exit Information for Travel</u>

Express recommends that you periodically
<u>www.Visacentral com</u> for the most up to date ar
for your travel destination. Due to frequer
cannot guarantee the accuracy of the informal
disclaims any liability for any inaccurate or it
on that site.</td></tr><tr><td></td><td>may receive customer service emails even if you h
email marketing offers from American Express.
practices, please review the American Express Pri
<u>www.amencanexpress.comrpnvacy</u></td></tr><tr><td></td><td>attached itinerary PDF or link for full terms and co</td></tr><tr><td></td><td>itinerary attachment
you are unable to view the PDF attachment. ensure }
Refer to website below to download and instal</td></tr><tr><td></td><td><u>adobe convoroductsracrobat/readstep html</u></td></tr><tr><td></td><td>you for choosing American Express Centurion T
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotel-impost
limited to, daily resort or facility fees, may be applic
to the hotel operator at check-out from the pro
with the hotel before your trip regarding the exit
charges.</td></tr><tr><td></td><td>Statement. American Express Travel Related
its parent, subsidiaries, affiliates and representativ
as an agent for travel suppliers and you understanc
not be liable for any loss, injury, expense or darnt
resulting. directly or indirectly, from (1) the act
including but not limited to delays, overbook'
cessation of operations, accidents or failures
in fares. itineraries or schedules: or (2) acts o'</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

earthquakes, floods, climatic aberrations, acts of gover unrest. strikes, riots, theft, disease, accidents or failure internet, telecommunications lines or facilities. or third systems, or any other cause beyond the control of Am(

Intermediary Disclosure. Amex assists you in finding tr. making arrangements that meet your individual needs. factors in identifying travel suppliers to you and recomr itineraries. In this role, we are acting as an independen fiduciary. We want you to be aware that certain supplie as well as incentives for reaching sales targets or other time may also provide incentives to our travel counselc may also provide compensation to us for various mark services that we perform for them, such as granting the marketing channels, participating in marketing progran technology initiatives. In addition, we receive compens• when customers use the American Express Card or ott products to pay for supplier products and services. Fro enter into other business relationships with suppliers a including levels and types of compensation and incenti subject to change. In identifying suppliers and recomm may consider a number of factors, including supplier a preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommenc

California State Seller of Travel Registration Number: ' State Seller of Travel Registration Number: UBI#60046 Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email andprovide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

Natalia Molotkova is a Centurion Relationship Manager. Her hours are Monday through Friday, 9 AM-5:30 PM EST. The message requests a change to a ticket to London to depart on May 30. The user also needs an intercontinental hotel in London from May 30-June 2, and a train ticket from London to Paris. The record locator is blacked out. The email address is a "do not reply" address. The customer service number is 1-877-877-0987. The airline baggage information is located at https://myamextravel.com/baggage.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

## Other Information

• CITIZENS OF=MUST CARRY A VALID PAS

## Paris to Osaka

FLIGHT AF 292

## DEPARTING

Thu, May 16 2019. 01:55 PM
Paris
Charles De Gaulle (COG)

## ARRIVING

Fri. May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air  France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terrninal 1

## FLIGHT INFORMATION

Your Seats: 108

## FLIGHT INFORMATION (cont.)

| Field | Details |
|---|---|
| Route | Tokyo → London |
| Flight | BA 6 |
| Airline / Operated by | British Airways |
| Class | W Premium Economy |
| Aircraft | Boeing 777-200/200ER |
| Meals | Meals, Snack |
| Flight confirmation (Air France) | [redacted] |
| Departing | Fri, May 31 2019 — 12:55 PM — Narita International Airport (NRT), Tokyo |
| Arriving | Fri, May 31 2019 — 05:20 PM — London Heathrow (LHR), London |
| Duration | 12 hrs 25 mins (Non-stop) |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |

## FLIGHT INFORMATION (cont.)

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways:

## TRAVELLER INFC

## E-TICKET

Ticket BA 1257360900126-14MAY

Ticket AF 0577360900127-14MAY

Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? C
ASSIST HOTLINE

When you travel more than 100 miles from home, you hi legal, financial or other select emergency coordination ai including medical and legal referrals, PP# )OOOOOOOOO more. Card Members may be responsible for the costs c service providers.

(direct-dial c

Manage Your Trip

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? C
ASSIST HOTLINE (cont.)

<table><tr><th></th><th rowspan="10">If</th><th>View and manage your Trip by logging onto <u>American Er</u></th></tr><tr><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td>American Express recommends that you periodically
review <u>www.Visacentral.com</u> for the most up to date and
requirements for your travel destination. Due to frequent
Express cannot guarantee the accuracy of the informatio
expressly disclaims any liability for any inaccurate or inc•
contained on that site.</td></tr><tr><td></td><td>You may receive customer service emails even if you ha
receive email marketing offers from American Express. F
mail practices. please review the American Express Priv:
at <u>mtrw.americanexpress.com/privacv</u></td></tr><tr><td></td><td>See attached itinerary PDF or link for full terms and conc</td></tr><tr><td></td><td>PDF itinerary attachment:
you are unable to view the PDF attachment, ensure yo
Reader. Refer to website below to download and install t</td></tr><tr><td></td><td><u>htto vw adobe comrproductsracrobatfreadstep html</u></td></tr><tr><td></td><td>Thank you for choosing American Express Centurion Tr
pleasant trip.</td></tr><tr><td></td><td>Please be advised that certain mandatory hotel-imposed
not limited to, daily resort or facility fees. may be applica
payable to the hotel operator at check-out from the prop(
inquire with the hotel before your trip regarding the exist(
such charges.</td></tr><tr><td></td><td>Liability Statement. American Express Travel Related Si
and its parent, subsidiaries, affiliates and representative:
act as an agent for travel suppliers and you understand a
shall not be liable for any loss, injury, expense or damag
property resulting, directly or indirectly, from (1) the acts
suppliers, including but not limited to delays. overbookin!
services, cessation of operations, accidents or failures of
changes in fares, itineraries or schedules; or (2) acts of c</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? C
ASSIST HOTLINE (cont.)

earthquakes, floods, climatic aberrations, acts of govern] unrest, strikes, riots. theft. disease, accidents or failures internet. telecommunications lines or facilities, or third pr systems, or any other cause beyond the control of Amex

Intermediary Disclosure. Amex assists you in finding tra% making arrangements that meet your individual needs. V factors in identifying travel suppliers to you and recommi itineraries. In this role, we are acting as an independent I fiduciary. We want you to be aware that certain supplier: as well as incentives for reaching sales targets or other time may also provide incentives to our travel counselor≤ may also provide compensation to us for various market services that we perform for them, such as granting then marketing channels, participating in marketing programs technology initiatives. In addition, we receive compensat when customers use the American Express Card or othe products to pay for supplier products and services. From enter into other business relationships with suppliers an' including levels and types of compensation and incentive subject to change. In identifying suppliers and recommer may consider a number of factors, including supplier avz preferences. The relationships we have with suppliers rr suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number 10 State Seller of Travel Registration Number: UBI#600469i Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? C
ASSIST HOTLINE (cont.)

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing

Hotel:
Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

<table><tr><th>CLASSIC</th><th>ROOM</th><th></th></tr><tr><td>**429.00</td><td></td><td>EFF 30MAY 31MAY</td></tr><tr><td>439.00</td><td></td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY 01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

DELUXE ROOM

<table><tr><th>**</th><th>519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td></td><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td></td><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

## Privacy Statement | Visit the Centurion Card website (cont.)

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## great. thanks

- Emails dated: May 23, 2019 — 9:36 AM and 9:40 AM from [name/redacted] ([email redacted]), Centurion Relationship Manager.
- 9:40 AM message: "OK, working on train and hotel next." Hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Instruction: "Great! Please issue ticket as stated below. thanks"
- Reservation details (from 9:36 AM message):
  - Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38… [truncated]).
  - Ticket is refundable; changes subject to fare difference.
  - Flight: Thu, 30 May — British Airways 6 — Business — 12h 25m
    - Depart: Tokyo Narita Airport (NRT) at 12:55 PM
    - Arrive: London Heathrow Airport (LHR) at 5:20 PM
- Request: "Please reply to this email and provide your authorization to proceed."

## great. thanks (cont.)

- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Sender: name redacted (signature shows role: Centurion Relationship Manager)
- Sender message snippets:
  - "good to know… hoping you feel good as new asap!"
  - "Morning, thank you, I am OK. Working on exchange."
- Travel actions requested:
  - Change [redacted] ticket to London (departure date redacted)
  - Hotel: InterContinental, London — May 30 to June 2
  - Needs a train ticket from London (details redacted)
- Miscellaneous: "FLIGHTS | HOTELS | CARS | CRUISES" visible
- Record locator: present but redacted

## great. thanks (cont.)

Document: Trip itinerary (email)

- Notice: DO NOT REPLY TO THIS EMAIL. Contact Travel Service: 1-877-877-0987
- Baggage rules URL: https://myamextravel.com/baggage

Other Information
- Citizens of [REDACTED] must carry a valid passport.

Flight: Paris to Osaka
- Flight: AF 292 (Air France)
- Departing: Thu, May 16 2019 — 01:55 PM — Paris, Charles De Gaulle (CDG)
- Arriving: Fri, May 17 2019 — 08:45 AM — Osaka, Kansai International (KIX)

## great. thanks (cont.)

Here are the details from the image:

*   **Airline:** Air France (operated by Air France)
*   **Flight Type:** Non-stop
*   **Duration:** 11 Hrs 50 Mins
*   **Departure Terminal:** Terminal 2F
*   **Arrival Terminal:** Terminal 1
*   **Seats:** 10B, W Premium Economy
*   **Aircraft:** Boeing 777-200/200Er
*   **Meals:** Meals Snack
*   **Flight Confirmation:** Air France
*   **Route:** Tokyo to London
*   **Flight Number:** BA 6
*   **Departure:** Fri, May 31 2019, 12:55 PM, Tokyo (Narita International Airport (NRT))
*   **Arrival:** Fri, May 31 2019, 05:20 PM, London (London Heathrow (LHR))

## great. thanks (cont.)

| Field | Details |
|---|---|
| Airline | British Airways (Operated by British Airways) |
| Non-stop | Yes |
| Duration | 12 Hrs 25 Mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |
| Seats | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Flight confirmation | British Airways: [redacted] |
| E-Ticket(s) | BA 1257360900126 - 14MAY; AF 0577360900127 - 14MAY; BA 1257361745479 - 17MAY |
| Traveller info | Personal info block redacted (black box) |

## great. thanks (cont.)

<table><tr><th></th><th rowspan="7"></th><th>legal, financial or other select emergency coordination
including medical and legal referrals. PP# XXXXXXXX:
more. Card Members may be responsible for the costs
service providers.</th></tr><tr><td></td><td>direct-dia 

Manage Your Trip

View and manage your Trip by logging onto <u>American Entry and Exit Information for Travel</u></td></tr><tr><td></td><td>American Express recommends that you periodically
review <u>www.Visacentral corn</u> for the most up to date ar
requirements for your travel destination. Due to frequer
Express cannot guarantee the accuracy of the informal
expressly disclaims any liability for any inaccurate or it
contained on that site.</td></tr><tr><td></td><td>You may receive customer service emails even if you h
receive email marketing offers from American Express.
mail practices, please review the American Express Pri
at <u>www.amencanexpress.comfprivacy</u></td></tr><tr><td></td><td>See attached itinerary PDF or link for full terms and co

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure y
Reader. Refer to website below to download and instal

<u>hitt) //www adobe com/productstacrobaUreadstep html</u></td></tr><tr><td></td><td>Thank you for choosing American Express Centurion T
pleasant trip.</td></tr><tr><td></td><td>Please be advised that certain mandatory hotel-impose</td></tr></table>

## great. thanks (cont.)

<table><tr><th></th><th></th><th></th><th>not limited to, daily resort or facility fees. may be applic
payable to the hotel operator at check-out from the pro
inquire with the hotel before your trip regarding the exiE
such charges.

Liability Statement. American Express Travel Related
and its parent, subsidiaries. affiliates and representativ
act as an agent for travel suppliers and you understanc
shall not be liable for any loss. injury, expense or damn
property resulting, directly or indirectly, from (1) the act
suppliers. including but not limited to delays. overbook'
services, cessation of operations, accidents or failures
changes in fares. itineraries or schedules: or (2) acts o'
earthquakes. floods, climatic aberrations. acts of gover
unrest, strikes. riots, theft, disease. accidents or failure
internet, telecommunications lines or facilities, or third
systems, or any other cause beyond the control of Amc

Intermediary Disclosure. Amex assists you in finding tr.
making arrangements that meet your individual needs.
factors in identifying travel suppliers to you and recomr
itineraries. In this role. we are acting as an independen
fiduciary. We want you to be aware that certain supplie
as well as incentives for reaching sales targets or other
time may also provide incentives to our travel counselc
may also provide compensation to us for various mark
services that we perform for them, such as granting the
marketing channels, participating in marketing progran
technology initiatives. In addition, we receive compens•
when customers use the American Express Card or ott
products to pay for supplier products and services. Fro
enter into other business relationships with suppliers a
including levels and types of compensation and incenti
subject to change. In identifying suppliers and recomm
may consider a number of factors. including supplier a
preferences. The relationships we have with suppliers
suppliers we identify and the itineraries we recommenc

California State Seller of Travel Registration Number: '
State Seller of Travel Registration Number: UBI#6004E
Registered Iowa Travel Agency.</th></tr></table>

## great. thanks (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

- Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## great. thanks (cont.)

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Hours: Mon through Friday 9AM–5:30PM EST
- Visible email snippet: "Morning. Hope you are feeling ok.!! We need to change [redacted] ticket to London to depart on May 30..." 
- Travel details visible: InterContinental hotel in London May 30–June 2; needs a train ticket from London to Paris (text truncated)
- Menu/navigation: FLIGHTS | HOTELS | CARS | CRUISES
- RECORD LOCATOR: [redacted] (black bar over the code)
- Multiple large black redaction bars present in the document.

## great. thanks (cont.)

*   **Email Note:** Do not reply. Contact 1-877-877-0987 for inquiries.
*   **Baggage Fees:** Airline baggage rules can be accessed at [https://myamextravel.com/baggage](https://myamextravel.com/baggage)
*   **Citizen Requirement:** Citizens of a nation must carry a valid passport.
*   **Flight:** AF 292 (Paris to Osaka)
*   **Departure:** May 16 2019, 01:55 PM from Charles De Gaulle (CDG).
*   **Arrival:** May 17 2019, 08:45 AM at Kansai International (KIX).

## great. thanks (cont.)

| Field | Details |
|---|---|
| Operating airline | Air France (Operated by Air France) |
| Flight number(s) | Air France: (confirmation redacted) — BRANDED/Listed FLIGHT BA 6 |
| Route | Tokyo → London |
| Departure | Fri, May 31 2019, 12:55 PM — Tokyo Narita International Airport (NRT) |
| Arrival | Fri, May 31 2019, 05:20 PM — London Heathrow (LHR) |
| Duration | Non-stop, 11 hrs 50 mins |
| Departure terminal | Terminal 2F |
| Arrival terminal | Terminal 1 |
| Seat(s) | 10B |
| Cabin class | W Premium Economy |
| Aircraft | Boeing 777-200/200ER |
| Meals | Meals, Snack |

## great. thanks (cont.)

| Field | Value |
|---|---|
| Airline | British Airways (Operated by British Airways) |
| Flight type | Non-stop |
| Duration | 12 Hrs 25 Mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |
| Seat(s) | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2PC per adult |
| Flight confirmation | British Airways — (confirmation code redacted) |
| Traveller name/info | Redacted (black box) |
| E‑ticket numbers | BA 1257360900126-14MAY<br>AF 0577360900127-14MAY<br>BA 1257361745479-17MAY

## great. thanks (cont.)

legal, financial or other select emergency coordination and ar including medical and legal referrals. PP# XXXXXXXXXXl. ca more. Card Members may be responsible for the costs charg service providers.

(direct-dial colle

Manage Your Trip

View and manage your Tnp by logging onto <u>American Exprer</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www. Visacentral.com</u> for the most up to date and acc requirements for your travel destination. Due to frequent char Express cannot guarantee the accuracy of the information pn expressly disclaims any liability for any inaccurate or incomp contained on that site.

You may receive customer service emails even if you have re receive email marketing offers from American Express. For d mail practices. please review the American Express Privacy 5. at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditior

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you ha Reader. Refer to website below to download and install this f.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel pleasant trip.

Please be advised that certain mandatory hotel-imposed cha

## <u>Entry and Exit Information for Travel</u> (cont.)

not limited to, daily resort or facility fees, may be applicable t payable to the hotel operator at check-out from the property. inquire with the hotel before your trip regarding the existence such charges.

Liability Statement. American Express Travel Related Servic and its parent, subsidiaries, affiliates and representatives (co act as an agent for travel suppliers and you understand and z shall not be liable for any loss, injury, expense or damage to property resulting. directly or indirectly, from (1) the acts of o suppliers. including but not limited to delays, overbooking's. c services, cessation of operations, accidents or failures of eql. changes in fares. itineraries or schedules: or (2) acts of God. earthquakes, floods, climatic aberrations. acts of governmen• unrest. strikes. riots, theft. disease, accidents or failures relat internet, telecommunications lines or facilities, or third party I systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel si making arrangements that meet your individual needs. We cc factors in identifying travel suppliers to you and recommendii itineraries. In this role, we are acting as an independent third fiduciary. We want you to be aware that certain suppliers pay as well as incentives for reaching sales targets or other goals time may also provide incentives to our travel counselors may also provide compensation to us for various marketing z services that we perform for them, such as granting them acc marketing channels, participating in marketing programs and technology initiatives. In addition. we receive compensation f when customers use the American Express Card or other An' products to pay for supplier products and services. From timc enter into other business relationships with suppliers and the including levels and types of compensation and incentives we subject to change. In identifying suppliers and recommendinc may consider a number of factors. including supplier availabi preferences. The relationships we have with suppliers may a suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10223' State Seller of Travel Registration Number: UBI#600469694. Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <███████████████████████> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

## <u>Entry and Exit Information for Travel</u> (cont.)

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change █████ ticket to London to depart on May 30
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris

FLIGHTS| HOTELS| CARS| CRUISES

## <u>Entry and Exit Information for Travel</u> (cont.)

- Document: Travel itinerary / confirmation (parts redacted)
- Record locator: [REDACTED]
- Notice: "DO NOT REPLY TO THIS EMAIL." Customer service phone: 1-877-877-0987
- Baggage info link: https://myamextravel.com/baggage
- Other Information: "CITIZENS OF [REDACTED] MUST CARRY A VALID PASSPORT"
- Route: Paris to Osaka
- Flight: AF 292

## <u>Entry and Exit Information for Travel</u> (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration: 11 Hrs 50 Mins
Departure Terminal: Terminal 2 F
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

Your Seats: 108
W Premium Economy
Boeing 777-200I200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France:

## Tokyo to London

FLIGHT BA 6

## Tokyo to London (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways

## TRAVELLER INFORMA

## TRAVELLER INFORMA (cont.)

## E-TICKET

Ticket BA 1257360900126-14MAY
Ticket AF 0577360900127-14MAY
Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL - ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24 legal, financial or other select emergency coordination and ass including medical and legal referrals, passport replacement, ca more. Card Members may be responsible for the costs charge( service providers.

(direct-dial collect

Manage Your Trip

View and manage your Trip by logging onto <u>American Express</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accur requirements for your travel destination. Due to frequent chang Express cannot guarantee the accuracy of the information pro,. expressly disclaims any liability for any inaccurate or incomple contained on that site.

You may receive customer service emails even if you have req

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL - ASSIST HOTLINE (cont.)

<table><tr><th></th><th rowspan="7"></th><th>receive email marketing offers from American Express. For del
mail practices. please review the American Express Privacy St
at <u>www.americanexpress com/privacy</u></th></tr><tr><td></td><td>See attached itinerary PDF or link for full terms and conditions</td></tr><tr><td></td><td>PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have
Reader. Refer to website below to download and install this fre</td></tr><tr><td></td><td><u>http //www adobe.com/products/acrobat/readstep html</u></td></tr><tr><td></td><td>Thank you for choosing American Express Centurion Travel SE
pleasant trip.</td></tr><tr><td></td><td>Please be advised that certain mandatory hotel-imposed charg
not limited to. daily resort or facility fees. may be applicable to
payable to the hotel operator at check-out from the property. 1.
inquire with the hotel before your trip regarding the existence a
such charges.</td></tr><tr><td></td><td>Liability Statement. American Express Travel Related Services
and its parent, subsidiaries, affiliates and representatives (coll€
act as an agent for travel suppliers and you understand and ag
shall not be liable for any loss, injury. expense or damage to pr
property resulting. directly or indirectly, from (1) the acts of om
suppliers, including but not limited to delays, overbooking's, ca
services, cessation of operations. accidents or failures of equip
changes in fares, itineraries or schedules; or (2) acts of God, fi
earthquakes. floods. climatic aberrations, acts of governmenta
unrest, strikes, riots, theft. disease. accidents or failures relater
internet. telecommunications lines or facilities, or third party te'
systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel sup
making arrangements that meet your individual needs. We cor
factors in identifying travel suppliers to you and recommending
itineraries. In this role, we are acting as an independent third p
fiduciary. We want you to be aware that certain suppliers pay u
as well as incentives for reaching sales targets or other goals.
time may also provide incentives to our travel counselors. Cer
may also provide compensation to us for various marketing an
services that we perform for them. such as granting them acce
marketing channels. participating in marketing programs and s
technology initiatives. In addition, we receive compensation fro</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL - ASSIST HOTLINE (cont.)

when customers use the American Express Card or other Ame products to pay for supplier products and services. From time I enter into other business relationships with suppliers and thes' including levels and types of compensation and incentives we i subject to change. In identifying suppliers and recommending i may consider a number of factors, including supplier availabilit preferences. The relationships we have with suppliers may als suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 State Seller of Travel Registration Number: UBI#600469694. Ic Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Amoncan Express uses 3rd party concierge service providers who are not authonzod to act on behalf of American Express and you acknowledge • responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi and not against American Express. You are responsible for any purchases. shipping charges and fees you authonze. We reserve the right to no purposes

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL - ASSIST HOTLINE (cont.)

Lets start with air first:

Your response is required to complete this reservation. Prices and availability are subject to cha:

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change █████ ticket to London to depart on May 30. Also 
in London May 30-June 2. Then she needs a train ticket from London to Paris departing around 2:30pm.

## Regards, (cont.)

FLIGHTS| HOTELS| CARS| CRUISES

- Header: "FLIGHTS HOTELS CARS CRUISES"
- Subheader (partial): "YOUR TRIP D" (appears truncated; likely "YOUR TRIP DETAILS")
- Two large horizontal black/redaction bars (one near top, one mid-page)
- Label: "RECORD LOCATOR:" followed by a blacked-out (redacted) locator value (black box at lower right)
- Likely a travel booking/itinerary fragment (record locator intentionally obscured)

YOUR TRIP D

DO NOT REPLY TO THIS EMAIL. This message was cannot accept incoming messages. If you have any qui Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be acce <u>https //myamextravel com/baqqaqe</u>

- Itinerary: Paris → Osaka
- Flight: AF 292
- Other Information: "CITIZENS OF [REDACTED] MUST CARRY A VALID PAS(SPORT)"
- Context note (from surrounding text): Airline baggage fee/rules may apply — https://myamextravel.com/baqqaqe

## Regards, (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Oporatod By Air Franco

Non-stop
Duration: 11 Hrs 50 Mins
Departure Terminal: Terminal 2 F
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France:

Tokyo to London

## FLIGHT INFORMATION (cont.)

## DEPARTING

Fri, May 31 2019. 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11,1
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFO

## E-TICKET

Ticket BA 1257360900126-14MAY

Ticket AF 0577360900127-14MAY

Ticket BA 1257361745479-17MAY

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
ASSIST HOTLINE

When you travel more than 100 miles from home, you F legal. financial or other select emergency coordination including medical and legal referrals, passport replacerr more. Card Members may be responsible for the costs service providers.

(direct-dial

Manage Your Trip

View and manage your Trip by logging onto <u>American E</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www Visacentral com</u> for the most up to date an. requirements for your travel destination. Due to frequen Express cannot guarantee the accuracy of the informati. expressly disclaims any liability for any inaccurate or inc

## <u>Entry and Exit Information for Travel</u> (cont.)

contained on that site.

You may receive customer service emails even if you hr receive email marketing offers from American Express. mail practices, please review the American Express Prig at <u>wviin americanexpress.comfprivacy</u>

<change><s>See</s></change> attached itinerary PDF or link for full terms and con

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure yr Reader. Refer to website below to download and install

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Tr pleasant trip.

Please be advised that certain mandatory hotel-imposer not limited to. daily resort or facility fees, may be applici payable to the hotel operator at check-out from the prop inquire with the hotel before your trip regarding the exist such charges.

Liability Statement. American Express Travel Related S. and its parent, subsidiaries. affiliates and representative act as an agent for travel suppliers and you understand shall not be liable for any loss. injury, expense or dama≤ property resulting, directly or indirectly, from (1) the act: suppliers, including but not limited to delays. overbookir services, cessation of operations, accidents or failures c changes in fares. itineraries or schedules: or (2) acts of earthquakes, floods, climatic aberrations, acts of goverr unrest. strikes, riots, theft. disease, accidents or failures internet, telecommunications lines or facilities. or third p systems. or any other cause beyond the control of Ame:

Intermediary Disclosure. Amex assists you in finding tra making arrangements that meet your individual needs. 1 factors in identifying travel suppliers to you and recomn' itineraries. In this role. we are acting as an independent fiduciary. We want you to be aware that certain supplier as well as incentives for reaching sales targets or other time may also provide incentives to our travel counselor

## <u>Entry and Exit Information for Travel</u> (cont.)

may also provide compensation to us for various marke services that we perform for them, such as granting the] marketing channels, participating in marketing program. technology initiatives. In addition, we receive compensa when customers use the American Express Card or othi products to pay for supplier products and services. Fron enter into other business relationships with suppliers ar including levels and types of compensation and incentiv subject to change. In identifying suppliers and recomme may consider a number of factors. including supplier av preferences. The relationships we have with suppliers r suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number ll State Seller of Travel Registration Number: UBI#600465 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer
liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference d