Key details from the email:

*   **To**: Natalia Molotkova
*   **From**: Lesley Groff
*   **Sent**: Wed 3/27/2019 2:23:19 PM
*   **Subject**: Re: Change OUTBOUND - 31MAR19

Please nooooo!
Ok

Sent from my iPhonc

On Mar 27, 2019, at 10:16 AM, Natalia Molotkova <████████████████████████████> wrote:

Key information from the image:

*   Lesley is leaving at 4pm today.
*   Email from Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Business hours: Mon-Fri 9AM-530PM EST.
*   Total air reservation (including taxes and fees): $657.60
*   Ticket is refundable, subject to fare difference.
*   Code share: ROSSIYA AIRLINES
*   Flight 1: Sun, 31 Mar - Aeroflot 6542 - Economy - 4h 35m (Operated by ROSSIYA AIRLINES) - OVB to LED, 6:50 am - 7:25 am
*   Flight 2: Sun, 31 Mar - Aeroflot 6635 Economy - 3h 30m

OPERATED BY ROSSIYA AIRLINES Departing: Pulkovo Airport, St. Petersburg (LED) at 9:10 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:40 am

• Wed, 3 Apr - Aeroflot 2453 - Economy - 3h 4Om Departing: Paris Charles de Gaulle Airport (CDG) at 11:35 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 4:15 am

Thu, 4 Apr - Aeroflot 1462 - Economy - 4h Om Departing: Moscow Sheremetyevo Airport (SVO) at 6:25 am Arriving: Tolmachevo Airport, Novosibirsk (OVB) at 2:25 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Hi...Return is fine. leave as is. Below outbound works! Please issue.

Return is OK?

Will outbound as below work?

SU/FV 6542 OVB LED 650A 725A SU/FV 6635 LED CDG 910A 1140A

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Can you change her arrival ticket please ? She should arrive around noon. We just issued last night so can void.

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

## Other Information

## Other Information (cont.)

## Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

## Novosibirsk to Moscow

FLIGHT SU 1307

## DEPARTING

Sun, Mar 31 2019, 10:15 AM
Novosibirsk
Tolmachevo (OVB)

## ARRIVING

Sun, Mar 31 2019, 10:35 AM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:4 Hrs 20 Mins
Departure Terminal:Terminal A
Arrival Terminal:Terminal B - Domestic

## Aeroflot (cont.)

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A321 Sharklets
Meals: Lunch
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

Moscow to Paris

FLIGHT SU 2458

## DEPARTING

Sun, Mar 31 2019, 02:05 PM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Sun, Mar 31 2019, 05:05 PM
Pans
Charles De Gaulle (CDG)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:4 firs
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 2 C

## Aeroflot (cont.)

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A320.100/200
Meals: Lunch
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

## Paris to Moscow

FLIGHT SU 2453

## DEPARTING

Wed. Apr 03 2019, 11:35 PM
Pans
Charles De Gaulle (CDG)

## ARRIVING

Thu, Apr 04 2019, 04:15 AM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:3 Hrs 40 Mins
Departure Terminal:Terminal 2 C
Arrival Terminal:Terminal D - Domestic/Intl

## Aeroflot (cont.)

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A321
Meals: Dinner
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

## Moscow to Novosibirsk

FLIGHT SU 1462

## DEPARTING

Thu. Apr 04 2019. 06:25 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Thu, Apr 04 2019, 02:25 PM
Novosibirsk
Tolmachevo (OVB)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:4 Hrs
Departure Terminal:Terminal B - Domestic
Arrival Terminal:Terminal A

## Aeroflot (cont.)

**Flight Information:**

*   **Class:** N Economy Class
*   **Aircraft:** Airbus Industrie A320 Sharklets
*   **Meals:** Breakfast
*   **Baggage:** 2PC per adult
*   **Airline:** Aeroflot

**Traveller Information:**

*   E-Ticket SU [redacted]-26MAR
*   Emergency assistance hotline: 1-800-333-AMEX

## Aeroflot (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>)vww.Visacentral com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>www americanexpress tom/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to. daily resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively, "Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury. expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules; or (2) acts of God, fires, earthquakes. floods, climatic aberrations, acts of governmental authorities. civil unrest, strikes. riots, theft, disease. accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers

## <u>Entry and Exit Information for Travel</u> (cont.)

pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 Washington State Seller of Travel Registration Number: LIBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Looks like original was refundable, kept it that way.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $657.60.

• Ticket is refundable, changes are subject to difference in fare.

• If code share: ROSSIYA AIRLINES

## • Sun, 31 Mar - Aeroflot 6542 - Economy - 4h 35m

OPERATED BY ROSSIYA AIRLINES Departing: Tolmachevo Airport, Novosibirsk (OVB) at 6:50 am Arriving: Pulkovo Airport, St. Petersburg (LED) at 7:25 am

## Sun, 31 Mar - Aeroflot 6635 - Economy - 3h 3Om OPERATED BY ROSSIYA AIRLINES

Departing: Pulkovo Airport, St. Petersburg (LED) at 9:10 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:40 am

## • Wed, 3 Apr - Aeroflot 2453 - Economy - 3h 40m

Departing: Paris Charles de Gaulle Airport (CDG) at 11:35 pm

Arriving: Moscow Sheremetyevo Airport (SVO) at 4:15 am

Thu, 4 Apr - Aeroflot 1462 - Economy - 4h Om Departing: Moscow Sheremetyevo Airport (SVO) at 6:25 am Arriving: Tolmachevo Airport, Novosibirsk (OVB) at 2:25 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager





Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

| Flight | From | To | Dep | Arr |
|---|---:|---:|---:|---:|
| SU/FV 6542 | OVB | LED | 6:50 AM | 7:25 AM |
| SU/FV 6635 | LED | CDG | 9:10 AM | 11:40 AM |

- Request: Change her arrival ticket — she should arrive around noon; ticket issued last night so can be voided.  
- Status/questions: "Return is fine. leave as is." / "Return is OK? Will outbound as below work? Please issue."  
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Hours: Mon–Fri 9AM–5:30PM EST  
- Contact info: [redacted]  
- Record locator: [redacted]

## Regards, (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-: 

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Other Information
• CITIZENS OF:  MUST CARRY A VALID PASSPORT

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

Novosibirsk to Moscow
FLIGHT SU 1307

DEPARTING

## YOUR TRIP DETAILS (cont.)

- Segment: Novosibirsk (Tolmachevo, OVB) → Moscow (Sheremetyevo, SVO)
  - Depart: Sun, Mar 31 2019, 10:15 AM
  - Arrive: Sun, Mar 31 2019, 10:35 AM
  - Carrier: Aeroflot (Operated by Aeroflot)
  - Non-stop; Duration: 4 Hrs 20 Mins
  - Departure Terminal: Terminal A
  - Arrival Terminal: Terminal B - Domestic
  - Class: N Economy Class
  - Aircraft: Airbus Industrie A321 Sharklets
  - Meals: Lunch
  - Baggage: 2PC per adult
  - Flight confirmation: Aeroflot: [redacted]

- Segment: Moscow → Paris
  - Flight: SU 2458

## YOUR TRIP DETAILS (cont.)

| Field | Value |
|---|---|
| Trip date | Sun, Mar 31 2019 |
| Segment | Moscow (Sheremetyevo SVO) → Paris (Charles De Gaulle CDG) |
| Departure | 02:05 PM |
| Arrival | 05:05 PM |
| Airline / Operated by | Aeroflot / Operated by Aeroflot |
| Flight type | Non-stop |
| Duration | 4 hrs |
| Departure terminal | Terminal D - Domestic/Intl (SVO) |
| Arrival terminal | Terminal 2 C (CDG) |
| Class | N Economy |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Lunch |
| Baggage allowance | 2PC per adult |
| Flight confirmation | Aeroflot: [redacted] |

Other visible item:
- Paris to Moscow — Flight SU 2453 (no date/time shown in image)

## YOUR TRIP DETAILS (cont.)

**Flight Information**

*   **Departure:** Paris, Charles De Gaulle (CDG), Wed, Apr 03 2019, 11:35 PM
*   **Arrival:** Moscow, Sheremetyevo (SVO), Thu, Apr 04 2019, 04:15 AM
*   **Airline:** Aeroflot
*   **Flight Type:** Non-stop
*   **Duration:** 3 Hrs 40 Mins
*   **Departure Terminal:** Terminal 2 C
*   **Arrival Terminal:** Terminal D - Domestic/Intl
*   **Class:** N Economy Class
*   **Aircraft:** Airbus Industrie A321
*   **Meals:** Dinner
*   **Baggage:** 2PC per adult
*   **Flight:** Moscow to Novosibirsk, FLIGHT SU 1462

## YOUR TRIP DETAILS (cont.)

Thu, Apr 04 2019, 06:25 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Thu, Apr 04 2019, 02:25 PM
Novosibirsk
Tolmachevo (OVB)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:4 Firs
Departure Terminal:Terminal B - Domestic
Arrival Terminal:Terminal A

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A320 Sharklets
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

TRAVELLER INFORMATION



E-TICKET

## FLIGHT INFORMATION (cont.)

Ticket SU 26MAR

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical. legal. financial or other select emergency coordination and assistance services, including medical and legal referrals. PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-█████████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel,</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including. but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent. subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities. civil unrest, strikes, riots. theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: U8'4600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.