From: ██████ < █████████████ >
Sent: Thursday, December 15, 2011 10:12 PM
To: Sandy
Subject: Re: █████████████ New order ART REQUEST

I don't remember the exact number, but I want to say around 50. I had =he box all packed up and ready to go 3 weeks ago, but had to leave town =uddenly for work and wasn't able to send them until I returned to the =ity. The backing on all of the pads comes off quite easily, all you have to =o is bend the pad slightly and it cracks right off. These are just the =nes which are completely already off or half way off. I won't be placing any more orders with you until I know that this issue =an be remedied. None of the small samples you sent me before had this =ssue, so I'm sure it can be remedied. I've also included in the box a =ample of an old notepad we had made years ago(' don't know with which =ompany) which does not have this same issue; the glue is very pliable, =ot brittle.

On Dec 15, 2011, at 5:06 PM, Sandy wrote:

> I apologize but it has been a while since we discussed this.How many =ill you be sending back?

> ----- Original Message ----- From:

> To: "Sandy" <

> Sent: Thursday, December 15, 2011 3:21PM

> Subject: Re: New order ART REQUEST

>

>

>> HI Sandy,

» I will be sending the pads back to you today which have the backs =ompletely off, or coming off. Just confirming the address is:

>>>>>> USA Custom Pad - 1-

>>>>> 16 Winkler Rd.

>>>>> Sidney, NY 13838

» Shall I make the box out to your attention?

>>

» On Nov 14, 2011, at 2:15 PM, Sandy wrote:

>>

>>> Hi Sarah,

>> I apologize for the inconvenience of the backs coming off the pads. = assure you that this is not a normal situation and not quite sure why =his happened. I will be glad to take the defective pads back and have =hem re glued for you and try to figureout the reason behind it.

>> As far as the thickness, they are a standard 40 sheet pad,which is =hat you ordered.

>>> If you would like to add more sheets, we can but this would =efinately be an issue with the glue not adhering.

>>> Please let me know.

>>> Thank you

>>> ----- Original Message ----- From:

>>> To: "Kris Neidlinger" <

>>> Cc: "Sandy" <

>>> Sent: Monday, November 14, 2011 1:20 PM

>>> Subject: Re:

New order ART REQUEST

>>>

>>>

»» sorry for the late reply. The font I used was Charlemagne Std Bold »» I have been going through the boxes of pads from my last order, and =everal of the pads have the cardboard backing completely separated from =he pads, and many are half way peeling off the back. I am very hesitant =o order more pads if that's the way they are going to arrive. I can't =eally use the pads with no backing on them. »» Also, they are quite thin. Is it possible to make them twice the =hickness for each pad? Again, if you can assure me you can affix the =ardboard backing properly, I will place another order as the coloring =nd quality of paper is good, but I am concerned about the backing =oming off of so many of the pads.

>>>

»» On Oct 31, 2011, at 7:38 PM, Kris Neidlinger wrote:

>>>>>> Hi, Sarah - Thank you very much for contacting us for a new order.
>>>>>> I am working on getting you a proof, but unfortunately I cannot
>>>>>> use the art as sent because the lettering is low-resolution
>>>>>> (72dpi, minimum for print-quality is 300dpi at actual size) and
>>>>>> embedded / flattened into the background so that there is no font
>>>>>> information available. If I could have you please tell me what
>>>>>> font is used for the initials, I can set it up, otherwise I will
>>>>>> need you to please send that art with text not flattened into a
>>>>>> low-resolution image, and/or send the
>>>>>> file(s) as a .pdf such that I can extract the text as usable
>>>>>> graphics. Please feel free to ask me if you have any questions
>>>>>> about the art, Sandy will be handling all other details of your
>>>>>> order (pricing etc.). I will watch for further information/files
>>>>>> and send a proof when possible. Thank you again for working with
>>>>>> us!
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Kris Neidlinger
>>>>>> USA Custom Pad - 1-
>>>>>> 16 Winkler Rd.
>>>>>> Sidney, NY 13838
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From:  [mailto: ]
>>>>>> Sent: Friday, October 28, 2011 3:23 PM
>>>>>> To: Sandy
>>>>>> Cc: Kris Neidlinger
>>>>>> Subject: New order
>>>>>>
>>>>>> Hello Sandy and Kris,
>>>>>> I would like to order 250 pads each of the attached 3 sizes of
>>>>>> pads; 8x10, 5.5x8, 4x6.
>>>>>> Thank you,
>>>>>> 
>>>>>>

>

<?xml version=.0" encoding=TF-8"?>
<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">
<plist version=.0">

<dict>

<key>date-sent</key>
<real>1323987129</real>
<key>flags</key>
<integer>8590195713</integer>
<key>original-mailbox</key>
<string>imap:  /Sent%20Messages</string>
<key>remote-id</key>
<string>7722</string>
<key>subject</key>
<string>Re:  New order ART REQUEST</string>
</dict>
</plist>