| Field | Value |
|---|---|
| To | [redacted] |
| Cc | Richard Kahn [redacted]; Dorie Mount-McGregor [redacted] |
| From | james | personal genius |
| Sent | Fri 9/7/2018 7:44:19 PM |
| Subject | Re: Apple TV Issues in apt 7J |

Hi,

I think 7J is where the pilot usually stays, yes? It looks like the Apple TV was configured to his preferences.

I've logged it in with the AppleTV with the Apple ID I'd created for the 66th St Apple TVs ( jee.guest.apple.tv@gmail.com | Bemyguest2018 ) and reset the home screen to the apps listed on the cheatsheet I made for them back when.

They really wanted access to non-news CBS, NBC & Fox content, but unfortunately all three channels don't offer that content for free (CBS & Fox require a separate subscription, NBC requires a Cable package). I offered to help them purchase a subscription for Fox or CBS, but he wasn't interested. I also offered to show how to Airplay content off his iPad, but he said he already knew.

There's a digital TV antenna connected to the back of the TV (Merwin thinks they brought it with them), but it only shows ABC, a christian broadcast channel and a couple of SUNY/Public access channels.

Thank you,

James Ce
your own Personal Genius
<u>_</u> Certified Support Professional 10.6
<u>http.11personalqenius co</u>

On Sep 6, 2018, at 5:28 PM

Perfect. Thank you

Sent from my iPhone

On Sep 6, 2018, at 4:56 PM, james | personal genius ████████████████████ wrote:

2PM should be safe for scheduling. Thanks for the code; 111 knock first, of course. Thank you,

James Ce
your own Personal Genius
7. Certified Support Professional 10.6
<u>http://personalcieniusto</u>



Tomorrow after 2pm will be just fine. Yoni says you may go anytime that is convenient. If you can pinpoint a time great. The code to 7J is 1020

Sent from my iPhone

On Sep 6, 2018, at 2:53 PM, james | personal genius <blackened out> My first availability is tomorrow after 2PM.

From what Merwin sent me, the Apple ID I created for all the Apple TVs at 66th has been "locked". I'll try to resolve that ahead of time (or just create a new one if I can't).

Once that's fixed, it'll just be a mater of reinstalling the standard Apps (channels) as originally deployed.

Thank you,

James Ce
your Personal Genius
E Certified Support Professional 10.6
<u>http://personalgenius.co</u> 

On Sep 6, 2018, at 10:26 AM,  wrote:

Hi James...when might you be available to go to 7J and fix the issue with Apple TV? The man and his family staying there will be leaving shortly for the

day...but I will assure them you can go in...can you go today? or when is earliest you can get there?

Lesley