To: ████████████████████████████]
From: Natalia Molotkova
Sent: Tue 11/28/2017 4:37:15 PM
Subject: Your Blacklane invoice (Booking number: ███████, Ride date: 19 Nov 2017 09:35 (09:35
AM))

Title: American Express ®
<empty>

LOL
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

thank you!
welcome back (thank goodness!!!)

On Nov 28, 2017, at 11:11 AM, Natalia Molotkova <> wrote:

Lesley, I am back. Invoice for .
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
Hours: Mon through Friday 9AM-530PM EST

Dear Natalia,

Thank you for riding with Blacklane. We hope you enjoyed your ride.

With your feedback we can make our service even better. Did we meet your expectations? How can we do better next time? We would love to hear about your

| Field | Value |
|---|---|
| Booking number | [redacted] |
| Date & time | 19 Nov 2017 09:35 (09:35 AM) |
| From | Geneva International Airport (GVA), All terminals, Exit after baggage claim, Route de l'Aéroport 21, 1215 Genève, Le Grand-Saconnex |
| To | [redacted] |
| Distance | ca. 95 km |
| Price | €341.74 * |
| Vehicle type | Business Class |
| Flight number | [redacted] |
| Pickup sign | [redacted] |
| Passenger | [redacted] |
| Mobile | +[redacted] |
| Email | (not provided) |
| Payment note | Credit card selected during booking will be charged; invoice available in Blacklane account. |

• All prices include statutory taxes. if applicable.

Best regards,

Your Blacklane team

- Header: FOLLOW US
- Company: Blacklane GmbH
- Links: Legal notice | Terms | FAQ | Contact and Support | Chat with Blacklane Customer Care
- 24/7 Service Hotlines:
  - US: +1 415 429 1027
  - UK: +44 20 3318 0507
  - DE: +49 30 2016 3020
  - FR: +33 1 8488 9352
- Sign-off (surrounding text): Your Blacklane team

American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or pri% the intended recipient, any disclosure, copying, use, or distribution of the information included in this messac prohibited. If you have received this communication in error, please notify us by reply e-mail and immediatel message and any attachments. Thank you."

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renferme et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distributior est interdite. Si vous avez rect.' cette communication par erreur, veuillez nous en aviser par courrier et detrui pieces jointes. Merci.

## American Express a ajoute le commentaire suivant le (cont.)

Lesley, I am back. Invoice for █████.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

███████████████████████████

████████████

Hours: Mon through Friday 9AM-530PM EST

- Recipient: Natalia
- Sender/Service: Blacklane
- Message summary: Thank you for riding with Blacklane; request for feedback and ways to improve
- Contact options:
  - Email: service@blacklane.com
  - Twitter: @Blacklane
  - Facebook page
- Billing: Credit card selected during booking will be charged; invoice available in your Blacklane account
- Booking number: (redacted in image)
- Date and time: 19 Nov 2017 09:35 (09:35 AM)

## American Express a ajoute le commentaire suivant le (cont.)

| Field         | Value                                                                 |
|---------------|-----------------------------------------------------------------------|
| From          | Geneva International Airport (GVA), Route de l'Aéroport 21, 1215 Genève |
| To            | [REDACTED]                                                            |
| Distance      | ca. 95 km                                                             |
| Price         | €341.74                                                              |
| Vehicle Type  | Business Class                                                         |
| Flight Number | [REDACTED]                                                            |
| Pickup Sign   | [REDACTED]                                                            |
| Passenger     | [REDACTED]                                                            |
| Mobile        | +[REDACTED]                                                          |
| Email         | [REDACTED]                                                            |

## American Express a ajoute le commentaire suivant le (cont.)

FOLLOW USXXX

# Blacklane GmbH

Legal notice I Terms I FAQ I Contact and Support I Chat with Blacklane Customer Care

24/7 Service Hotlines:
US: +1 415 429 1027
UK: +44 20 3318 0507
DE: +49 30 2016 3020
FR: +33 1 8488 9352

American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

# Blacklane GmbH (cont.)

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci.

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and / you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only I /

# Blacklane GmbH (cont.)

## American Express a ajoute le commentaire suivant le (cont.)

remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data far servicing purposes.