To: Apple Contact[uppereastsidebusiness@apple.com]
Cc: Bella Klein[REDACTED]; Rich Kahn[REDACTED]
From: Lesley Groff
Sent: Thur 1/3/2019 10:55:32 PM
Subject: Re: Attn: Martin RE: HBRK Order

Hi Martin....the order is correct and the shipping address is correct. Please do use the Amex on file ending in: 
thank you for your help. Lesley

On Jan 3, 2019, at 5:47 PM, Martin O'Brien, Apple Business UES <u><uppereastsidebusiness@apple.com></u> wrote:

## Hi Lesley -

Attachcd is a quote for the Apple Watch Hermes being ordered for M.

Please review the attached quote to ensure device specs and shipping/billing addresses are correct.

If everything looks good, would you like us to process the order on the Amex ending in *14009? If so, send back approval and our support team will process it.

If you'd like to provide alternative payment, <u>please  ive us a call</u> on Friday between 9am-5pm with payment information (t: ).

Any questions or changes to the order, please let me know!

Best Wishes,

Martin O'Brien
Business Expert
Apple Upper East Side

uppereastsidebusiness@apple.com
www.apple.com/retail/uppereastside

Office Houtz: <u>M-F,</u> 9am-5pm

<Quote 1 for HBRK_010319_SSO_CC + 2205257729.pdf,

On Jan 3, 2019, at 11:03 AM, Lesley Groff <blackened out> wrote:

Sounds great! thank you so very much.

Can you also check on the below watch and let me know if Kathy has received it as of yet.? I have not received a confirmation of delivery yet.

19.Kathy Ruemmler- $1523.16

## Hi Lesley - (cont.)

Address:

Size: 40mm Hermes Paris Face

Case Color: Silver

Case Material: Stainless Steel Band: Hermes Bleu Indigo Swift Leather Double Tour

On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple
Business UES <u><uppereastsidebusiness©apple.com></u>
wrote:

Hi Lesley - Hope the New Year is off to a good start!

I reached out to our support team upon my return, however they were out of office until yesterday.

They just got back to me and said they are processing the return. Once I have that - I will forward you the return label for .

I'll be in touch by end of day today with next steps.

Best Wishes,

Martin O'Brien
Business Expert
Apple Upper East Side

uppereastsidebusiness@apple.com
www.apple.com/retail/uppereastside

Office Hours: M-F, 9am-5pm

On Dec 31, 2018, at 1:04 PM, Lesley Groff <blackened out> wrote:

HI Martin...and Happy New Year! I know you are out of the <u>office</u> | until Jan. 1. Wanted to let you know would like to return the entire watch and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley

## Hi Lesley - (cont.)

On Dec 28, 2018, at 3:56 PM,
Martin O'Brien, Apple Business
UES
<u><uppereastsidebusiness@apple.c</u> 
<u>om></u> wrote:

Hi Lesley -
Hope you had a great Christmas!

I'm just getting back into the office today and seeing this. Sorry that this was ordered incorrectly.

It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store.

So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model.

Let me know if  would still like to continue with the return/purchase and I’ll help you get everything coordinated.

Note:I'll be OOO Monday, but will be sure to followup on Tuesday, 1/1/19.

Best Wishes,

Martin O'Brien
Business Expert
<u>Apple Upper East</u> Side

uppereastsidebusiness@apple.com
www.apple.com/retail/uppereastside

Office Hours: M-F, 9am-5pm

On Dec 26, 2018,
at 6:12 PM, Lesley
Groff

<u>om></u> wrote:

## Hi Lesley - (cont.)

Hello Martin and hope you had a Merry Christmas! We received a Hermes <u>watch and band</u> for

(#22 on the spread
sheet) but the band
is not what she
wanted. I see I
ordered it originally
correct (Single
tour) but
somewhere along
the line it became a
Double Tour
band...and I did not
catch it. So sorry.
May we return the
bordcaux/Rose
Extreme/rose
Azalee Swift
Leather Double
Tour and get the
Bordeaux/Rose
Extreme Rose
Azalee Swift
Leather Single
Tour instead? Do
you need the watch
and band returned
or can we just
return the band?

Please let me know how to proceed.

Sony for the trouble.
Thanks.
Lesley