To: ██████████████████████████████████
From: Natalia Molotkova
Sent: Wed 6/20/2018 7:03:49 PM
Subject: Booking Details | Departure: 05 July 2018 | BOS-MUC

Title: American Express ®

I will email you both from my other email address.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████

██████████

Hours: Mon through Friday 9AM-530PM EST

this comes over super weird...

Begin forwarded message:

From: "Natalia Molotkova" <██████████████████████████████████████>
Subject: Booking Details | Departure: 05 July 2018 | BOS-MUC
Date: June 20, 2018 at 2:37:53 PM EDT
To: ██████████████████
Reply-To: "Natalia Molotkova" <████████████████████████████████████>

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

If you cannot view this e-mail properly. please open the attached PDF version. Do not reply to this e-mail. Addibonal support is available via the FAOs.

# You have booked an additional
service

☒

In respect of your request, your booking code is not displayed.

▣

▣

☒

███████████████████████████████████████

☒

███████████████████████████████████████
███████████████████████████████████████
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[x]

<mark>[x]</mark>

[x]

# You have booked an additional
service (cont.)

Passenger information
████████████████████████████████████████████████████████████████████████████████████████████████████
[x]
BACH / JOSCHA
[ ]
Ticket no.: 220-*******470-71, 220-*******472

[x]

Passenger receipts and other documents:

As you have decided against receiving your booking code and document numbers unencrypted during the

booking process, you will find the options for accessing all your documents at the end of this notification.

To document overview

2

[x]

[x]

[x]

<signature> [x] Your itinerary

[x]

Thur. 05 July 2018: BOSTON MA - MUNICH DE

[x]

# You have booked an additional
service (cont.)

[x]

# You have booked an additional
service (cont.)

## Important Notices

[x] Should you decide to change your travel plans (i.e. flight number, date and/or travel compartment) please ensure that you do so at least 24 hours prior to departure due to catering reasons.

[x] Due to stricter security checks for flights from the US it is advisable to be at the airport about 2 hours prior to departure. For further information please refer to the current travel information.

[x]
20:10 h
BOSTON MA EDWARD L LOGAN INTL (BOS)
TERMINAL E

09:25 h +1
MUNICH DE MUNICH INTERNATIONAL (MUC)
TERMINAL 2

[x] LH425

operated by: LUFTHANSA

☑

# You have booked an additional
service (cont.)

## Important Notices (cont.)

Status: confirmed

Special meal: confirmed

Seat: 20D

Class: ECONOMY (W)

☑

Info
For terms and conditions of your seat reservation please click here.

☑

☑

☑

# You have booked an additional
service (cont.)

## Important Notices (cont.)

Key information:

Date: Fri. 06 July 2018
Route: MUNICH DE - PISA IT
Departure: 10:45 h from Munich International Airport (MUC) Terminal 2
Arrival: 11:55 h at Pisa Galileo Galilei Airport (PSA)
Flight: LH1950, operated by Lufthansa Cityline
Status: Confirmed
Seat: 06F
Class: ECONOMY (W)

# You have booked an additional
service (cont.)

## Important Notices (cont.)

☑

| Field        | Value                                       |
|--------------|---------------------------------------------|
| Date         | Wed. 11 July 2018                         |
| Route        | PISA IT - MUNICH DE                        |
| Departure Time | 12:40 h                                      |
| Departure Airport | PISA IT GALILEO GALILEI (PSA)           |
| Arrival Time  | 14:00 h                                      |
| Arrival Airport | MUNICH DE MUNICH INTERNATIONAL (MUC), Terminal 2 |
| Flight       | LH1951                                      |
| Operated By  | LUFTHANSA CITYLINE                          |

# You have booked an additional
service (cont.)

## Important Notices (cont.)

[x]

[x]

Status: confirmed
Seat: 12C *
Class: ECONOMY (V)

[x]

[x]

2

' Seat reservations are not binding and may change due to an unscheduled change of aircraft.

☑

# You have booked an additional
service (cont.)

## Important Notices (cont.)

[x]

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE

| Field | Value |
|---|---|
| Date | Wed, 11 July 2018 |
| Route | Munich DE → Berlin DE |
| Departure | 15:00 — Munich International (MUC), Terminal 2 |
| Arrival | 16:05 — Berlin Tegel (TXL) |
| Flight | LH2042 |
| Operated by | LUFTHANSA |
| Status | confirmed |
| Seat | 18C |
| Class | ECONOMY (V)

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE (cont.)

[x]

区

• Seat reservations are not binding and may change due to an unscheduled change of aircraft.

[x]

[x]

Sun. 02 September 2018: BERLIN DE - MUNICH DE
██

11:00 h BERLIN DE TEGEL (TXL)

█

12:10 h MUNICH DE MUNICH INTERNATIONAL (MUC)
TERMINAL 2

█

██LH2035

operated by: LUFTHANSA

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE (cont.)

| Field  | Value            |
|--------|------------------|
| Status | confirmed        |
| Seat   | 09C *            |
| Class  | ECONOMY (W)      |
| Note   | Top header redacted (black bar)

[x]

• Seal reservations are not bnding and may change due to an unscheduled change of aircraft.

[x]

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE (cont.)

[x]

| Information        | Details                                  |
|--------------------|------------------------------------------|
| Date               | Sun. 02 September 2018                   |
| Route              | MUNICH DE - BARCELONA ES                |
| Departure Time     | 12:50 h                                  |
| Departure Airport  | MUNICH INTERNATIONAL (MUC), Terminal 2    |
| Arrival Time       | 14:50 h                                  |
| Arrival Airport    | BARCELONA ES AIRPORT (BCN), Terminal 1   |
| Flight Number      | LH1812                                   |
| Operator           | LUFTHANSA                                |
| Status             | Confirmed                                |
| Seat               | 09C *                                    |
| Class              | ECONOMY (W)                              |

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE (cont.)

☑

区

' Seat reservations are not binding and may change due to an unscheduled change of aircraft.

☑

[x]

[x]

Sat. 08 September 2018: BARCELONA ES - FRANKFURT DE

13:50 h
BARCELONA ES AIRPORT (BCN)
TERMINAL 1

16:00 h
FRANKFURT DE FRANKFURT INTL (FRA)
TERMINAL 1

LH1131

# You have booked an additional
service (cont.)

## Wed. 11 July 2018: MUNICH DE - BERLIN DE (cont.)

# operated by: LUFTHANSA

| Category | Value |
|---|---|
| Status | confirmed |
| Seat | 07C |
| Class | ECONOMY (W) |


☑

Info

For terms and conditions of your seat reservation please click here.

# operated by: LUFTHANSA (cont.)

[x]

[x]

Sat. 08 September 2018: FRANKFURT DE - BOSTON MA

Important Notices

Should you decide to change your travel plans (i.e. flight number, date and/or travel compartment) please ensure that you do so at least 24 hours prior to departure due to catering reasons.

Due to stricter security checks for flights to the US it is advisable to be at the airport about 2 hours prior to departure. For further information please refer to the official website of TSA (Transport Security Administration, English only).

17:55 h
FRANKFURT DE FRANKFURT INTL (FRA)
TERMINAL 1

20:20 h
BOSTON MA EDWARD L LOGAN INTL (BOS)
TERMINAL E

LH420

# operated by: LUFTHANSA (cont.)

| Field | Value |
|---|---|
| Operated by | LUFTHANSA |
| Status | confirmed |
| Special meal | confirmed |
| Seat | 24C |
| Class | ECONOMY (W) |
| Info text | For terms and conditions of your seat reservation please click here. |
| Redacted/hidden fields | Two large blacked-out bars (likely flight/booking details)

# operated by: LUFTHANSA (cont.)

# operated by: LUFTHANSA (cont.)

## Lufthansa Online Services

# operated by: LUFTHANSA (cont.)

## You can view and amend your booking at any time online at <u>lufthansa.com.</u>

You don't need to register to do this: just log in with your booking code and surname.

[x]

Under Flight Status you can find out about details of your flight from as early as 5 days before departure and activate automati notifications for up-dated departure information. This applies to all flights that are operated by Lufthansa, Lufthansa Regional, Austrian Airlines, SWISS, Eurowings or Germanwings.

- Non-chart image: wireframe/mockup of a vertically stacked list (no readable text).
- Three main items, each consisting of:
  - One large horizontal rectangle with an X (image/placeholder).
  - One small square icon to the left of the large rectangle.
  - One tiny square below each large rectangle (aligned left).
- One additional small square icon near the top-left of the image (separate).
- White background, consistent spacing between the three item groups.
- No visible labels or numeric data.

# operated by: LUFTHANSA (cont.)

## You can view and amend your booking at any time online at <u>lufthansa.com.</u> (cont.)

[x]

☑

[x]

[x]

# Entry conditions US

General entry conditions USA

The USA has tightened its entry regulations. Effective immediately, we must transmit to the US authorities before your departu the details of your country of residence and your first US address during your stay there: otherwise, entry will not be possible. I this reason, please add the relevant data online (APIS). This regulation does not apply to passengers with a permanent US residence permit.

[x]

Regulation for travelling without visa

Don't forget to register online via ESTA, the Internet-based travel authorization system. It's best to register right now at https://esta.cbp.dhs.gov.

For further information, please go to www.cbp.goviesta

Travellers who have visited Iraq, Iran, Libya, Somalia. the Syrian Arab Republic, Sudan or Yemen since March 1st, 2011, as v. ESTA-approvals as passengers will be with revoked dual citizenship for this group who of are travellers. also citizens of the aforementioned states, require a US Visa. All existing

Current entry regulations

[x]

[x]

[x]

# Entry conditions US (cont.)

[x]

# Entry conditions US (cont.)

## Baggage regulations

☒
The following baggage rules apply per passenger:

☒
in Economy Class:
☒

Weight / Pieces
Dimension
(width+height+depth)
Fee

☒
1st checked bag

...up to 50lbs

# Entry conditions US (cont.)

## Baggage regulations (cont.)

up to 62"
free of charge

[x]
2nd checked bag
up to 50lbs
up to 62"
EUR 90.00 / USD 100.00*

[x]
Carry-on baggage
max. 1 piece up to 18lbs
up to 22+16+9"
free of charge

[x]
*depending on the country of travel commencement

# Entry conditions US (cont.)

## Baggage regulations (cont.)

区

☑

in Premium Economy Class:
[x]
Weight / Pieces
Dimension
(width+height+depth)
Fee
[x]
1st checked bag
<empty> up to 50lbs
<empty> up to 62“
free of charge

# Entry conditions US (cont.)

## Baggage regulations (cont.)

2nd checked bag
<empty> up to 50lbs
<empty> up to 62“
<empty> free of charge

Carry-on baggage
~~~max. 1 piece up to 18lbs
_______up to 22+16+9”
_free of charge

[x]

[x]

in Business Class:

☑

# Entry conditions US (cont.)

## Baggage regulations (cont.)

[x]

Weight / Pieces
Dimension (width+height+depth)
Fee

1st checked bag
...up to 70lbs
......up to 62“
.free of charge

2nd checked bag
...up to 70lbs
......up to 62“
.free of charge

# Entry conditions US (cont.)

## Baggage regulations (cont.)

Carry-on baggage
<empty> max. 2 piece up to 18lbs
<empty> up to 22+16+9"
<empty> free of charge

区

[x]

in First Class:

[x]

Weight / Pieces
Dimension
(width+height+depth)
Fee

☑

# Entry conditions US (cont.)

## Baggage regulations (cont.)

1st checked bag
...up to 70lbs
.......up to 62“
free of charge
[x]
2nd checked bag
...up to 70lbs
.......up to 62“
free of charge
[x]
3rd checked bag
...up to 70lbs
.......up to 62“
free of charge

# Entry conditions US (cont.)

## Baggage regulations (cont.)

Carry-on baggage

...max. 2 piece up to 18lbs

......up to 22+16+9”
...free of charge

For this journey, the baggage rules of Deutsche Lufthansa AG apply.

Irrespective of the cabin class, one piece of up to 50lbs and one collapsible buggy can be checked free of charge for infants under the age of 2.

Extended free baggage allowances....... apply on Lufthansa and selected partner airlines operated flights to/from Brazil, Canada, Japan, East, West and Central Africa as well as for status customers and are granted upon validation at check-in.

In case your checked baggage exceeds the free baggage allowance or standard dimensions, excess baggage... charges will apply. Please also acknowledge the regulations for sport and special baggage......

You will find detailed baggage information on our baggage overview pages......

Over and above the regulations displayed, which may already include status-customer benefits, other status-dependent benefits may be granted. These will be granted at check-in after validation.

# Entry conditions US (cont.)

## Baggage regulations (cont.)

- Title: Flight information

- Electronic ticket: issued for the passenger.
  - Boarding pass available at lufthansa.com from 23 hours prior to departure.
  - Booking reference and passenger name required for online retrieval.
  - Boarding pass can also be printed at airport check-in terminals.

- If traveling on a carrier other than Lufthansa, check applicable check-in conditions with that carrier.

- Fare restrictions:
  - Special fares may restrict rebooking and cancellation; charges may apply.
  - Rebooking may require compliance with advance booking deadlines, minimum/maximum stays, and departure-time restrictions.
  - Reservations made through lufthansa.com may be cancelled without penalty up to 24 hours after booking if the reservation was made seven days or more before the flight.
  - Lufthansa may allow holding a reservation without payment for up to 24 hours if made seven days or more prior to departure.
  - Contact your local Lufthansa representative for fare-condition enquiries.

- Baggage: see your passenger receipt for the applicable free baggage allowance.

- Reconfirmation: Lufthansa flight bookings do not require reconfirmation after ticket purchase.

- Safety/visa: Dangerous goods are prohibited on board. Check applicable health, entry and visa requirements and obtain necessary visas (note: itinerary contains at least a double transfer within Germany/Europe).

# Entry conditions US (cont.)

## Baggage regulations (cont.)

☑



For information on filing compliments and/or complaints for flights to or from the United States only please visit our Feedback-Center, or you may write to us at:
Lufthansa German Airlines
Customer Relations
PO Box 425
East Meadow, New York 11554
Fax: (516) 296-9838

☑

Your itinerary has changed? Most rebookings can be done online - for further information click here. In order to proceed your rebooking, kindly click on your reservation code (which is located on top of this booking confirmation) or go to My bookings and enter your reservation code as well as your name.

Emergency contact: before you set off on your journey, please leave us details of the person you wish us to contact in the event of an emergency.

[x]

[x]

[x]

# Entry conditions US (cont.)

## Flight services

[x]

# Entry conditions US (cont.)

## Free eJournals for your journey with Lufthansa

As a Lufthansa passenger, many newspapers and magazines of different kinds and in various languages are available to you free eJoumals. Simply enter your booking code or ticket number and last name on lufthansa.cornieJournals and download you favourite titles to your mobile device before departure. Your choice of eJoumals can be downloaded from three days before departure until the last day of your journey.

[x]

# Entry conditions US (cont.)

## Climate protection donation — acting for the future

Lufthansa offers you a platform for your commitment to environmental protection. You can make a voluntary donation via

http://lufthansa.myclimate.org.

# Entry conditions US (cont.)

## Climate protection donation — acting for the future (cont.)

[x]

- Easy flight data transmission  
  - iCalendar files provided with booking; can be transferred to electronic calendars. See lufthansa.com for instructions.

- Lufthansa on your mobile  
  - Lufthansa app: check-in & mobile boarding passes, flight status, book flights, reserve seats, push messages.  
  - Available for iOS, Android (smartphones/tablets) and Windows phones. More info on lufthansa.com.

- Miles & More enrollment prompt  
  - "Are you earning miles yet for your flights with Miles & More?" — Register online to start earning miles.

- Section: Receipts and other documents

- Document summary fields shown:  
  - Passenger  
  - Document type: Call up receipt

# Entry conditions US (cont.)

## Climate protection donation — acting for the future (cont.)

[x]

BACH / JOSCHA

Ticket
[x] Via "My bookings" *

* You have access to the passenger receipt by clicking the ticket number up to 90 days after end of travel
[x]
BACH / JOSCHA

Seat reservation
[x] To passenger receipt **

Seat reservation
[x] To passenger receipt **

# Entry conditions US (cont.)

## Climate protection donation — acting for the future (cont.)

Key information from the image:

*   Seat reservation, To passenger receipt
*   "You will receive your receipt by clicking on the document number up to 30 days after commissioning the chargeable service"
*   "Thank you for your booking."
*   Lufthansa German Airlines.
*   Carriage is subject to Lufthansa's Condition of Carriage.
*   Created: 20 June 2018.
*   All flight times are local times.

# Entry conditions US (cont.)

## Climate protection donation — acting for the future (cont.)

[x]

[x]

[x]

Corporate Headquarters:
Deutsche Lufthansa
Aktiengesellschaft, Köln

Chairman of the Supervisory Board:
Dr. Karl-Ludwig Kley

Registration:
Amtsgericht Köln HRB 2168

Executive Board:
Carsten Spohr (Vorsitzender / Chairman),
Thorsten Dirks, Harry Hohmeister,
Dr. Bettina Volkens,
Ulrik Svensson

# Entry conditions US (cont.)

## Climate protection donation — acting for the future (cont.)

The image is a mostly dark background with a white rectangle in the upper portion of the image containing 4 envelope icons. A horizontally oriented gray rectangle is visible in the lower-right area.

American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci.

Privacy Statement | Visit the Centurion Card website

To learn more about e•mait security or report a suspicious e-mail. please visit us at <u>americanexoress comiohishinq.</u> *El 2015 American Express All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is In no way responsible or liable for the actions of the service provider and tho only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.