To: ████████████████████████████████████████████
From: Natalia Molotkova
Sent: Mon 6/3/2019 4:17:08 PM
Subject: Change return ticket!███████████████30MAY19██████████

Title: American Express ®
OK

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below for

On Jun 3, 2019, at 11:44 AM, Natalia Molotkova <████████████████████████████████████████>
wrote:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $183.30.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: AIR BALTIC CORP

• Sat, 8 Jun - Air France 9 - Economy - 7h 15m
Departing: New York John F Kennedy Airport, (JFK) at 11:55 pm
Arriving: Paris Charles de Gaulle Airport (CDG) at 1:10 pm (on the 9 Jun)

Sun, 9 Jun - Air France 7986 - Economy - 2h 40m
OPERATED BY AIR BALTIC CORP
Departing: Paris Charles de Gaulle Airport (CDG) at 4:45 pm
Arriving: Vilnius Intl Airport (VNO) at 8:25 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I haven't sent them yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I did not receive options on this change as of yet...

On Jun 3, 2019, at 9:50 AM, Natalia Molotkova <redacted> wrote:

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
Hours: Mon through Friday 9AM-530PM EST

Morning!! We need to change <redacted> ticket to return to Vilnius on June 8th. Coach. Fully refundable price too please). Thx. Lesley

From: "American Express Travel" <redacted>
Date: May 30, 2019 at 9:28:55 AM EDT
To: <redacted>
Subject: Itinerary INCL TICKETNO for <redacted> 30MAY19 <redacted>

FLIGHTS | HOTELS | CARS | CRUISES

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only cannot accept incoming messages. If you have any questions, please contact Centt Service at 1.877.877-O987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https-//myamextravel com/baqqaqe</u>

## Other Information

## Vilnius to Moscow

FLIGHT SU 2105

## DEPARTING

Thu, May 30 2019, 11:05 AM

## DEPARTING (cont.)

Key information:

*   Flight from Vilnius (VNO) to Moscow (SVO).
*   Arrival: Thu, May 30 2019, 12:40 PM.
*   Airline: Aeroflot, operated by Aeroflot.
*   Duration: 1 Hr 35 Mins, Non-stop.
*   Arrival Terminal: Terminal E - International.
*   Flight information: R Economy Class, Airbus Industrie A321, Meals: Snack.
*   Flight from Moscow to New York with flight number SU 102.
*   Departure: Thu, May 30 2019, 02:15 PM.

## DEPARTING (cont.)

*   **Departure:** Moscow, Sheremetyevo (SVO)
*   **Arrival:** New York, John F Kennedy International (JFK) on May 30, 2019 at 05:30 PM
*   **Airline:** Aeroflot, operated by Aeroflot
*   **Flight Details:** Non-stop, 10 Hrs 15 Mins duration, Departure Terminal D, Arrival Terminal 1
*   **Flight Information:** R Economy Class, Boeing 777-300Er, Meals: Lunch
*   **Flight Confirmation:** Aeroflot confirmation number (blacked out)
*   **Other:** New York to Paris, FLIGHT AF 23, DEPARTING.

## DEPARTING (cont.)

- Departure: Sat, Jun 08 2019, 04:25 PM — New York, John F Kennedy International (JFK)
- Arrival: Sun, Jun 09 2019, 05:50 AM — Paris, Charles De Gaulle (CDG)
- Airline / Operated by: Air France
- Flight type: Non-stop
- Duration: 7 Hrs 25 Mins
- Departure Terminal: Terminal 1
- Arrival Terminal: Terminal 2 E
- Class: H Economy Class
- Aircraft: Boeing 777-300Er
- Meals: Breakfast Meals
- Baggage: 1PC per adult
- Flight confirmation: Air France — [REDACTED]

## DEPARTING (cont.)

Key information from the image:

*   **Traveller Information**: Displayed at the top
*   **E-Ticket**: For travel dates 20MAY to 30MAY
*   **Emergency Assistance**: Contact 1-800-333-AMEX (toll-free) or 1-715-343-7977 (direct-dial collect) for 24/7 medical, legal, and financial assistance when traveling more than 100 miles from home.
*   **Manage Your Trip**: Via American Express Travel.
*   **Entry/Exit Information**: American Express suggests reviewing www.Visacentral.com for travel entry and exit requirements.

## DEPARTING (cont.)

Express Privacy Statement at www.americanexpress.com/privacy

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea

Please be advised that certain mandatory hotel-imposed charges. including. but not resort or facility fees, may be applicable to your stay and payable to the hotel operat' from the property. You may wish to inquire with the hotel before your trip regarding • amount of such charges.

i-subsidiaries. Liability Statement. affiliates American and representatives Express Travel (collectively, Related Services "Amex") Company. act as an agent Inc. and for t and you understand and agree that Amex shall not be liable for any loss. injury, expe to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays. overbooking's, cancellation of services, operations. accidents or failures of equipment. or changes in fares, itineraries or sch• acts of God, fires, earthquakes. floods, climatic aberrations, acts of governmental at unrest, strikes. riots. theft, disease. accidents or failures related to the public internet telecommunications lines or facilities, or third party technology systems, or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arr meet your individual needs. We consider various factors in identifying travel supplier recommending specific itineraries. In this role. we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as ). for reaching sales targets or other goals, and from time to time may also provide inc, travel counselors. Certain suppliers may also provide compensation to us for variou administrative services that we perform for them, such as granting them access to 01 channels. participating in marketing programs and supporting technology initiatives. receive compensation from suppliers when customers use the American Express Ca American Express products to pay for supplier products and services. From time to t enter into other business relationships with suppliers and these arrangements. inclu' types of compensation and incentives we receive. are subject to change. In identifyir recommending itineraries, we may consider a number of factors, including supplier e your preferences. The relationships we have with suppliers may also influence the s identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State S

## DEPARTING (cont.)

Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agent

:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who aro not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serk and not against American Express. You aro responsible for any purchases, shipping charges andtor fees you authorize. Wo reserve the right to ru purposes

## DEPARTING (cont.)

- Sender: [redacted] — Centurion Relationship Manager  
- Sender hours: Mon–Fri 9:00 AM–5:30 PM EST  
- From: "American Express Travel" (email redacted)  
- Date/time: May 30, 2019, 9:28:55 AM EDT  
- To: [redacted]  
- Subject: Itinerary INCL TICKETNO for [redacted] 30MAY19  
- Message excerpt: Request to change [redacted] ticket to return to Vilnius on June 8 — coach, fully refundable fare requested.  
- Record locator: [redacted]  
- Section header: YOUR TRIP DETAILS  
- Footer: "DO NOT REPLY TO THIS EMAIL... contact Centurion Travel Service at 1-877-877-0987."

## DEPARTING (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>htlps //myamextravel com/baggage</u>

## Other Information

Vilnius to Moscow
FLIGHT SU 2105

## DEPARTING

Thu. May 30 2019. 11:05 AM
Vilnius
Vilnius (VNO)

## ARRIVING

Thu, May 30 2019, 12:40 PM
Moscow
Sheremetyevo (SVO)

Aeroflot
Operated By Aeroflot
Non-stop
Duration: 1 Hr 35 Mins

## ARRIVING (cont.)

| Category            | Details                               |
|---------------------|---------------------------------------|
| Arrival Terminal    | Terminal E - International           |
| Flight Information  | R Economy Class, Airbus A321, Snack   |
| Airline             | Aeroflot                               |
| Route               | Moscow to New York                    |
| Flight Number       | SU 102                                |
| Departing           | Thu, May 30 2019, 02:15 PM, Moscow (SVO) |
| Arriving            | Thu, May 30 2019, 05:30 PM, New York (JFK) |
| Operation | Operated by Aeroflot|
| Flight Type | Non-stop|
| Duration | 10 Hrs 15 Mins |

## ARRIVING (cont.)

Flight Details:

*   Departure Terminal: Terminal D - Domestic/Intl
*   Arrival Terminal: Terminal 1
*   Class: R Economy
*   Aircraft: Boeing 777-300Er
*   Meals: Lunch
*   Flight: AF 23 New York to Paris
*   Departs: Sat, Jun 08 2019, 04:25 PM from JFK
*   Arrives: Sun, Jun 09 2019, 05:50 AM at CDG
*   Airline: Air France, operated by Air France
*   Flight Type: Non-stop
*   Confirmation: Aeroflot (Redacted)

## ARRIVING (cont.)

Duration:7 Hrs 25 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2 E

FLIGHT INFORMATION

H Economy Class
Boeing 777-300Er
Meals: Breakfast Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France ███████

Other Information

• THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES

TRAVELLER INFORMATION

██████████████████████████

E-TICKET

███████████████████████

## ARRIVING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT

When you travel more than 100 miles from home. you have 24/7 medical. legal. financial c select emergency coordination and assistance services, including medical and legal referrz XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs ch; third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the r date and accurate entry/exit requirements for your travel destination. Due to frequent charq American Express cannot guarantee the accuracy of the information provided and express] any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email offers from American Express. For details about our e-mail practices. please review the An Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Re website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant ti

Please be advised that certain mandatory hotel-imposed charges. including, but not limitec resort or facility fees, may be applicable to your stay and payable to the hotel operator at c from the property. You may wish to inquire with the hotel before your trip regarding the exi amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT (cont.)

Liability Statement. American Express Travel Related Services Company, Inc. and its par€ subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel and you understand and agree that Amex shall not be liable for any loss, injury, expense o. to persons or property resulting, directly or indirectly, from (1) the acts of omissions of tray suppliers, including but not limited to delays. overbooking's. cancellation of services. cessa operations, accidents or failures of equipment. or changes in fares, itineraries or schedules acts of God, fires. earthquakes. floods. climatic aberrations. acts of governmental authoriti unrest, strikes, riots. theft, disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other caus the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangers meet your individual needs. We consider various factors in identifying travel suppliers to yc recommending specific itineraries. In this role, we are acting as an independent third party a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as for reaching sales targets or other goals, and from time to time may also provide incentive: travel counselors. Certain suppliers may also provide compensation to us for various marl administrative services that we perform for them. such as granting them access to our mar channels. participating in marketing programs and supporting technology initiatives. In adc receive compensation from suppliers when customers use the American Express Card or c American Express products to pay for supplier products and services. From time to time w enter into other business relationships with suppliers and these arrangements. including le types of compensation and incentives we receive, are subject to change. In identifying sup' recommending itineraries. we may consider a number of factors. including supplier availab your preferences. The relationships we have with suppliers may also influence the supplies identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller o Registration Number: UBIN600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that Amei Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andror fees yot. We reserve the right to note profile and preference data for servicing purposes.

ok

On Jun 3, 2019, at 11:40 AM, Natalia Molotkova <redacted> wrote:

I haven't sent them yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
Hours: Mon through Friday 9AM-530PM EST

I did not receive options on this change as of yet...

On Jun 3, 2019, at 9:50 AM, Natalia Molotkova <redacted> wrote:

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT (cont.)

- Sender organization: American Express Travel
- Email date/time: May 30, 2019 at 9:28:55 AM EDT
- From (person): [REDACTED NAME], Centurion Relationship Manager
- Hours listed: Mon through Friday 9AM–5:30PM EST
- Request: Change ticket to return to Vilnius on June 8 — coach; fully refundable fare requested (requester name redacted)
- Subject line: "Itinerary INCL TICKETNO for [REDACTED] 30MAY19 [REDACTED]"
- Record locator: [REDACTED]
- Page headings: "FLIGHTS | HOTELS | CARS | CRUISES" and "YOUR TRIP DETAILS"
- Footer note: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only account and cannot accept incoming messages." Contact: Centurion Service at 1-877-877-0987
- Several personal/booking fields are blacked out/redacted in the image.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https.//myamextravel com/baggacie</u>

## Other Information

Vilnius to Moscow
FLIGHT SU 2105

## DEPARTING

Thu, May 30 2019. 11:05 AM
Vilnius
Vilnius (VNO)

## ARRIVING

Thu. May 30 2019. 12:40 PM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:1 Hr 35 Mins

## Aeroflot (cont.)

| Field | Details |
|---|---|
|Arrival Terminal|Terminal E - International|
|Airline|Aeroflot (Operated by Aeroflot)|
|Flight confirmation|Redacted (black box in image)|
|Route|Moscow → New York|
|Flight number|SU 102|
|Class|R Economy|
|Aircraft|Airbus Industrie A321|
|Meal|Snack|
|Departing|Thu, May 30 2019 — 02:15 PM — Moscow, Sheremetyevo (SVO)|
|Arriving|Thu, May 30 2019 — 05:30 PM — New York, John F Kennedy International (JFK)|
|Stops|Non-stop|
|Duration|10 Hrs 15 Mins|

## Aeroflot (cont.)

| Field | Value |
|---|---|
| Departure Terminal | Terminal D - Domestic/Intl |
| Arrival Terminal | Terminal 1 |

Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

R Economy Class
Boeing 777-300Er
Meals: Lunch

FLIGHT CONFIRMATION

Aeroflot

## New York to Paris

FLIGHT AF 23

## DEPARTING

Sat, Jun 08 2019, 04:25 PM
New York
John F Kennedy International (JFK)

## ARRIVING

Sun, Jun 09 2019, 05:50 AM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By AirFrance

Non-stop

## Air France

Operated By AirFrance (cont.)

Flight Information:
*   Duration: 7 Hrs 25 Mins
*   Departure Terminal: Terminal 1
*   Arrival Terminal: Terminal 2 E
*   Class: H Economy Class
*   Aircraft: Boeing 777-300Er
*   Meals: Breakfast Meals
*   Baggage: 1PC per adult
*   Airline: Air France
*   Tickets: SU and AF
*   Services: American Express Travel Services.
*   Traveller Information: Provided
*   Flight Confirmation: Provided

## Air France

Operated By AirFrance (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS'

When you travel more than 100 miles from home, you have 24/7 medical, legal. fina select emergency coordination and assistance services, including medical and legal XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the co third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> fc date and accurate entry/exit requirements for your travel destination. Due to frequent American Express cannot guarantee the accuracy of the information provided and er any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>www.americanexpress.com/orivacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea

Please be advised that certain mandatory hotel-imposed charges, including. but not resort or facility fees, may be applicable to your stay and payable to the hotel opera from the property. You may wish to inquire with the hotel before your trip regarding • amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS' (cont.)

Liability Statement. American Express Travel Related Services Company, Inc. and subsidiaries. affiliates and representatives (collectively, "Amex') act as an agent for t and you understand and agree that Amex shall not be liable for any loss, injury, expE to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays. overbooking's, cancellation of services, operations. accidents or failures of equipment, or changes in fares, itineraries or sch. acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental at unrest, strikes, riots. theft. disease. accidents or failures related to the public intemet telecommunications lines or facilities, or third party technology systems, or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arr meet your individual needs. We consider various factors in identifying travel supplier recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as t. for reaching sales targets or other goals, and from time to time may also provide inc. travel counselors. Certain suppliers may also provide compensation to us for variou administrative services that we perform for them. such as granting them access to o• channels. participating in marketing programs and supporting technology initiatives. receive compensation from suppliers when customers use the American Express Ca American Express products to pay for supplier products and services. From time to t enter into other business relationships with suppliers and these arrangements. 'nolo types of compensation and incentives we receive. are subject to change. In identifyin recommending itineraries, we may consider a number of factors. including supplier e your preferences. The relationships we have with suppliers may also influence the s identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State S Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agenc

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS' (cont.)

:

:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!! We need to change ticket to return to Vilnius on June 8th. Coach. Fully refundable pri refundable price too please). Tiley.

From: "American Express Travel" <█████████████████████████████>
Date: May 30, 2019 at 9:28:55 AM EDT
To: ████████████████████████████
Subject: Itinerary INCL TICKETNO for █████████████████████████████████ 30MAY19 ████████████

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS' (cont.)

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addres cannot accept incoming messages. If you have any questions, please contact Centurion 1 Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqoacie</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

Vilnius to Moscow

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

- Flight: SU 2105
- Departing: Thu, May 30 2019 — 11:05 AM
  - From: Vilnius (VNO)
- Arriving: Thu, May 30 2019 — 12:40 PM
  - To: Moscow, Sheremetyevo (SVO)
  - Arrival Terminal: Terminal E - International
- Airline / Operated by: Aeroflot
- Stops: Non-stop
- Duration: 1 hr 35 mins
- Class: R Economy
- Aircraft: Airbus Industrie A321
- Meals: Snack
- Flight confirmation: Aeroflot — [redacted]
- Additional visible text: "Moscow to New York"

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

Flight Information:

| Attribute | Detail |
| --- | --- |
| Flight | SU 102 |
| Departing | Thu, May 30 2019, 02:15 PM, Moscow, Sheremetyevo (SVO) |
| Arriving | Thu, May 30 2019, 05:30 PM, New York, John F Kennedy International (JFK) |
| Airline | Aeroflot |
| Operated By | Aeroflot |
| Flight Type | Non-stop |
| Duration | 10 Hrs 15 Mins |
| Departure Terminal | Terminal D - Domestic/Intl |
| Arrival Terminal | Terminal 1 |
| Class | R Economy Class |
| Aircraft | Boeing 777-300Er |
| Meals | Lunch |
| Flight Confirmation | Aeroflot: [redacted] |
| |New York to Paris |

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Jun 0B 2019. 04:25 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Jun 09 2019, 05:50 AM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Air France

Non-stop
Duration:7 Hrs 25 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2 E

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

H Economy Class
Boeing 777-300Er
Meals: Breakfast Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

Other Information

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

• THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES

# TRAVELLER INFORMATION

E-TICKET

Ticket SU
Ticket AF

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HO7

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial c select emergency coordination and assistance services, including medical and legal referrc XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs chi third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the r

# TRAVELLER INFORMATION (cont.)

date and accurate entry/exit requirements for your travel destination. Due to frequent chanj American Express cannot guarantee the accuracy of the information provided and express] any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email offers from American Express. For details about our e-mail practices, please review the An Express Privacy Statement at <u>www.americanexpresscom/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the POE attachment, ensure you have Adobe Acrobat Reader. Re website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant ti

Please be advised that certain mandatory hotel-imposed charges. including, but not limitec resort or facility fees. may be applicable to your stay and payable to the hotel operator at c from the property. You may wish to inquire with the hotel before your trip regarding the exi amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its pare subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel and you understand and agree that Amex shall not be liable for any loss, injury, expense o• to persons or property resulting, directly or indirectly, from (1) the acts of omissions of tray suppliers, including but not limited to delays. overbooking's. cancellation of services. cesse operations, accidents or failures of equipment. or changes in fares, itineraries or <change><s>schedules</s></change> acts of God, fires, earthquakes. floods. climatic aberrations, acts of governmental authoriti unrest, strikes, riots. theft. disease, accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems, or any other taus the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangers meet your individual needs. We consider various factors in identifying travel suppliers to yc recommending specific itineraries. In this role. we are acting as an independent third party a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as for reaching sales targets or other goals. and from time to time may also provide incentive! travel counselors. Certain suppliers may also provide compensation to us for various marl administrative services that we perform for them, such as granting them access to our mar channels. participating in marketing programs and supporting technology initiatives. In adc receive compensation from suppliers when customers use the American Express Card or c American Express products to pay for supplier products and services. From time to time w enter into other business relationships with suppliers and these arrangements, including le

# TRAVELLER INFORMATION (cont.)

types of compensation and incentives we receive, are subject to change. In identifying sup recommending itineraries, we may consider a number of factors. including supplier availab your preferences. The relationships we have with suppliers may also influence the supplies identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 Washington State Seller o Registration Number: U8l#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

<u>Pnvacv Statement I Visit the Centurion Card website</u>

# TRAVELLER INFORMATION (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you incur in connection with the services provided by the service provider. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $183.30.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: AIR BALTIC CORP

• Sat, 8 Jun - Air France 9 - Economy - 7h 16m

Departing: New York John F Kennedy Airport, (JFK) at 11:55 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 1:10 pm (on the 9 Jun)

Sun, 9 Jun - Air France 7986 - Economy - 2h 40m OPERATED BY MR BALTIC CORP Departing: Paris Charles de Gaulle Airport (CDG) at 4:45 pm Arriving: Vilnius Intl Airport (VNO) at 8:25 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I haven't sent them yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# TRAVELLER INFORMATION (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Dates/times:
  - Jun 3, 2019 at 9:50 AM (reply)
  - May 30, 2019 at 9:28:55 AM EDT (original)

- Senders/recipients:
  - From: "American Express Travel" <[REDACTED EMAIL]>
  - Reply/from: [REDACTED NAME] (signed as Centurion Relationship Manager)
  - To: [REDACTED RECIPIENT]

- Office hours: Mon through Friday 9AM–5:30PM EST

- Request (email body): Change [REDACTED] ticket to return to Vilnius on June 8th; coach class; fully refundable fare requested.

- Subject line: Itinerary INCL TICKETNO for [REDACTED] 30MAY19

- Footer text visible: FLIGHTS | HOTELS | CARS | CRUISES

- Record locator: [REDACTED]

# TRAVELLER INFORMATION (cont.)

# TRAVELLER INFORMATION (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address cannot accept incoming messages. If you have any questions, please contact Centurion Tri Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.comfbaqqaqe</u> 

Other Information

Vilnius to Moscow

FLIGHT SU 2105

# TRAVELLER INFORMATION (cont.)

## DEPARTING

Thu, May 30 2019, 11:05 AM
Vilnius
Vilnius (VNO)

# TRAVELLER INFORMATION (cont.)

## ARRIVING

Thu. May 30 2019. 12:40 PM
Moscow

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

| Detail | Information |
|---|---|
| Airline | Aeroflot |
| Airport | Sheremetyevo (SVO) |
| Flight Type | Non-stop |
| Duration | 1 Hr 35 Mins |
| Arrival Terminal | Terminal E - International |
| Class | R Economy |
| Aircraft | Airbus Industrie A321 |
| Meals | Snack |
| Flight | SU 102 |
| Departure | Thu, May 30 2019, 02:15 PM from Moscow (Sheremetyevo (SVO)) |
| Arrival | Thu, May 30 2019, 05:30 PM in New York |

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

**Flight Details: New York to Paris**

*   **Airline:** Aeroflot
*   **Flight Number:** AF 23
*   **Aircraft:** Boeing 777-300ER
*   **Class:** R Economy
*   **Meal:** Lunch
*   **Duration:** 10 hours 15 minutes
*   **Departs:** Sat, Jun 08 2019, 04:25 PM, John F Kennedy International (JFK), Terminal D
*   **Arrives:** Sun, Jun 09 2019, 05:50 AM, Terminal 1
*   **Type:** Non-stop

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

- Airline: Air France (Operated by Air France)
- Airport: Paris — Charles De Gaulle (CDG)
- Service: Non-stop
- Duration: 7 hrs 25 mins
- Departure Terminal: Terminal 1
- Arrival Terminal: Terminal 2E
- Class: H Economy Class
- Aircraft: Boeing 777-300ER
- Meals: Breakfast meals
- Baggage: 1 PC per adult
- Flight confirmation: Air France — [redacted/black box]
- Other: "Thank you for choosing American Express Travel Services"
- Traveller information: [redacted/black box]

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

E-TICKET

Ticket SU

Ticket AT

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL

When you travel more than 100 miles from home, you have 2417 medical, legal, financial or select emergency coordination and assistance services, including medical and legal referrals XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs char third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the mc date and accurate entry/exit requirements for your travel destination. Due to frequent change American Express cannot guarantee the accuracy of the information provided and expressly any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email m offers from American Express. For details about our e-mail practices, please review the Ame Express Privacy Statement at <u>www americanexpress tom/privacy</u>

See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader Refe website below to download and install this free software.

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL (cont.)

# TRAVELLER INFORMATION (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip

Please be advised that certain mandatory hotel-imposed charges, including, but not limited t resort or facility fees. may be applicable to your stay and payable to the hotel operator at ch( from the property. You may wish to inquire with the hotel before your trip regarding the exist amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its paren subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel su and you understand and agree that Amex shall not be liable for any loss, injury, expense or to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's. cancellation of services. cessati. operations. accidents or failures of equipment. or changes in fares. itineraries or schedules: • acts of God, fires. earthquakes, floods. climatic aberrations, acts of governmental authorifie: unrest, strikes, riots, theft. disease. accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems, or any other cause the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangeme meet your individual needs. We consider various factors in identifying travel suppliers to you recommending specific itineraries. In this role. we are acting as an independent third party ai a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as for reaching sales targets or other goals, and from time to time may also provide incentives I travel counselors. Certain suppliers may also provide compensation to us for various marke administrative services that we perform for them, such as granting them access to our mark' channels. participating in marketing programs and supporting technology initiatives. In addit receive compensation from suppliers when customers use the American Express Card or off American Express products to pay for supplier products and services. From time to time we enter into other business relationships with suppliers and these arrangements. including ley' types of compensation and incentives we receive. are subject to change. In identifying suppli recommending itineraries. we may consider a number of factors. including supplier availabili your preferences. The relationships we have with suppliers may also influence the suppliers identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of - Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# TRAVELLER INFORMATION (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# TRAVELLER INFORMATION (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Hours: Mon through Friday 9AM-530PM EST

Key Information:

*   **Sender:** American Express Travel
*   **Date:** May 30, 2019, 9:28:55 AM EDT
*   **Subject:** Itinerary INCL TICKETNO for [redacted]
*   **Travel Options:** Flights, Hotels, Cars, Cruises
*   **Record Locator:** [redacted]
*   **Contact:** Centurion Travel Service at 1-877-877-0987
*   **Airline Baggage Information:** https://myamextravel.com/baggage
*   **Request:** Change ticket to return to Vilnius on June 8th; seeking refundable/non-refundable pricing.

# TRAVELLER INFORMATION (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# TRAVELLER INFORMATION (cont.)

## Other Information

# TRAVELLER INFORMATION (cont.)

## Vilnius to Moscow

# TRAVELLER INFORMATION (cont.)

## FLIGHT SU 2105

# TRAVELLER INFORMATION (cont.)

## DEPARTING

Thu, May 30 2019, 11:05 AM
Vilnius
Vilnius (VNO)

# TRAVELLER INFORMATION (cont.)

## ARRIVING

Thu, May 30 2019, 12:40 PM
Moscow
Sheremetyevo (SVO)

# TRAVELLER INFORMATION (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:1 Hr 35 Mins
Arrival Terminal:Terminal E - International

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION (cont.)

| Field | Value |
|---|---|
| Airline | Aeroflot |
| Flight number | SU 102 |
| Route | Moscow (SVO) → New York (JFK) |
| Departing | Thu, May 30 2019 — 02:15 PM |
| Departure airport | Sheremetyevo (SVO) |
| Departure terminal | Terminal D - Domestic/Intl |
| Arriving | Thu, May 30 2019 — 05:30 PM |
| Arrival airport | John F Kennedy International (JFK) |
| Arrival terminal | Terminal 1 |
| Duration | 10 hrs 15 mins |
| Stops | Non-stop |
| Operated by | Aeroflot |
| Aircraft | Airbus Industrie A321 |
| Class | R Economy Class |
| Meals | Snack |
| Flight confirmation | (redacted) |

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION (cont.)

| Detail            | Information                       |
| ----------------- | --------------------------------- |
| Flight Route      | New York to Paris                 |
| Flight Number     | AF 23                             |
| Airline           | Air France                        |
| Departure Date    | Sat, Jun 08 2019, 04:25 PM         |
| Departure Airport | John F Kennedy International (JFK) |
| Arrival Date      | Sun, Jun 09 2019, 05:50 AM         |
| Arrival Airport   | Charles De Gaulle (CDG)           |
| Duration          | 7 Hrs 25 Mins                     |
| Class             | H Economy Class                     |
| Aircraft          | Boeing 777-300Er                   |
| Meals             | Lunch                             |
| Departure Terminal | Terminal 1|
| Arrival Terminal | Terminal 2 E|

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION (cont.)

Meals: Breakfast Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION
Air France: ██████

Other Information

• THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES

TRAVELLER INFORMATION

████████████████████████

E-TICKET
Ticket SU ████████████
Ticket AF ████████████

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION (cont.)

# TRAVELLER INFORMATION (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u>

Amencan Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www americanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility <change><s>fees,</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc and its parent. subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires. earthquakes, floods. climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots. theft, disease, accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems, or any other cause beyond the control of Amex.

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

:

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes,

<u>Pnvacy Statement I Visit the Centurion Card website</u>

Ci 2015 American Express. All rights reserved

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

: