To: ████████████ ████████████
From: Natalia Molotkova
Sent: Thur 12/7/2017 6:43:42 PM
Subject: Ticket for ████ is to be FROM MOSCOW to NY (not from Paris) R ec. Loc ██████

Title: American Express ®

Done, working on refund fro exchange, have to do it with my Manager.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

oops...YES to issuing a brand new ticket...thanks

On Dec 7, 2017, at 1:31 PM, Natalia Molotkova <REDACTED> wrote:

This is not an exchange, it is straight ticket.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Yes, Please do issue this exchange ticket ..thanks

On Dec 7, 2017, at 12:34 PM, Natalia Molotkova <REDACTED> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $1170.56.

• Non-refundable, EUR100.00 change penalty plus difference in fare. • Inbound - Aeroflot

SU 122, <mark>coach,</mark> 04JAN, <mark>from Moscow SVO to New York JFK 815P</mark> 1055P Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, I think we do the Aeroflot option...thanks Natasha...I should have been looking more closely also...

On Dec 7, 2017, at 12:00 PM, Natalia Molotkova <redacted> wrote:

To change return flight to have it from Moscow to NYC would be $1066.04.

What should I do? Book one way with Aeroflot? Refund add collect from yesterday? Have unused portion of Delta ticket as credit for future with $300.00 fee (but only for travel from Europe?)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

What ever difference in fare or any over pay - will take care of it, sorry, did miss portion about new route, and emailed you flight details from Paris.

There are no direct flights with Delta from Moscow to NYC (not any more). So two options:

1) Direct one way Aeroflot:

SU 122 04JAN SVO JFK HK1 815P 1055P

$1170.56 (in this case will refudn add collect from yesterday).

2) Change existing Delta ticket, but from Moscow but only make it connecting flight as:

DL8296 04JAN SVO CDG 945A 1205P DL1020 04JAN CDG JFK 120P 355P Pricing if there any difference in exchange from yesterday.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Fixing it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! this ticket change for  is to be FROM MOSCOW to NY....not from Paris to NY....the original ticket was Paris to NY, but I stated in the email it needed to be FROM Moscow now since that is where she is....Can we please change this? I had asked if it was possible to change the tickets original destination point....I guess I didn't pay attention to what you were sending me! Let me know once you get back from the doctor....thanks! Lesley

Begin forwarded message:

From: "American Express Travel" <[REDACTED]@blackened>
Subject: Itinerary INCL TICKETNO for [REDACTED] 11NOV17
Date: December 6, 2017 at 6:44:13 PM EST
To: [REDACTED]

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## View your Trips

American Express Travel ███████
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E-Ticket Number(s)

Thursday 04 Jan 18

## Other Information

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## Flight Information

<table><tr><th>Date</th><th>04 Jan 2018</th></tr><tr><td>Airline</td><td>Delta Air Lines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>DL 405 K Economy Class</td></tr><tr><td>Origin</td><td>Paris, Charles De Gaulle</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>10:25 AM</td></tr><tr><td>Arriving</td><td>01:22 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 2 E</td></tr><tr><td>Arrival Terminal</td><td>Terminal 4</td></tr><tr><td>Estimated Time</td><td>8 Hrs 57 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Flight Information (cont.)

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## Flight Information (cont.)

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