<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Tuesday, February 14, 2012 9:40 PM</td></tr><tr><td>To:</td><td>MICHAEL LADENHEIM</td></tr><tr><td>Cc:</td><td>Rich Barnett</td></tr><tr><td>Subject:</td><td>Re:</td></tr></table>

Hello Michael. The owner of the house is back today =nd saw the flooring for the first time. He also agrees that the kitchen =ill need to be reinstalled. His words were "it's not even close". I =poke with Jerry whom you sent to have a look at the flooring =nbsp;yesterday and I'm sure he has confirmed with you that the flooring =s completely crooked in the kitchen.

The owner said he will =onsider installing the floor straight like the hallway because he has =ittle faith the installers would ever get it right installing on the =iagonal. I will confirm he is OK with installing it straight, then you =ill need to sort out redoing the kitchen part of the project to remedy =he situation.

I will be in touch by tomorrow to confirm =his.

On Feb 8, 2012, at =:32 PM, MICHAEL LADENHEIM wrote:

Im making attempts to get someone there in the next day or two =or inspection but I'm not sure if I can turn that around in such a =ight time frame. What I would like to do is send an =nstallation crew back on Monday to complete the job. The =hotos you provided gave me ample information to judge what needs to be =ddressed and I will make sure they have the proper tools and materials =o do so. I will keep you posted on getting someone there for =nspection but lets plan on completing the job =n Monday either way. Please let me know f this =orks for you as I will have Bernie, installation manager, call you to =onfirm.

Thank you

Michael Ladenheim
Flooring Liquidators
270 North =treet
Teterboro, NJ <u>07608</u>

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