To: ████████████[████████████
From: Natalia Molotkova
Sent: Wed 8/1/2018 1:40:19 PM
Subject: Your itinerary for your upcoming trip

Title: American Express ®
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Receipt for seat.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Check in for your flight to
WEST PALM BEACH. FL
on Thu. Aug 02
Scan this barcode to check
in at any JetBlue kiosk.

The image contains the text: "Your confirmation code is ARCRXA" and "This is not your boarding pass."

| Field | Value |
|---|---|
|Date|Thu, Aug 02|
|Departure time|06:03 AM|
|Arrival time|08:52 AM|
|From|New York, NY (JFK)|
|To|West Palm Beach, FL (PBI)|
|Flight / ID visible|53 (additional flight/confirmation info redacted)|
|Seat|2C|
|Other visible fields|“N/A”; “5”; a blacked-out (redacted) block present|
|Trip note|Trip 1 — Baggage information is not available at this time.|

- Document: JetBlue receipt/itinerary (top: "For a detailed receipt, select a customer")
- Ticket number(s): 2797168513910
- Customer name: redacted (black boxes)
- Cancellation policy: "If your booking was made at least 7 days in advance, you may cancel it within 24 hours without a cancellation fee. Please click here for details on our change and cancel policies."
- Footnotes:
  1) "To provide a frequent flier number, please call 1-800-JETBLUE (538-2583)."
  2) "Seat requests on other airlines are not guaranteed until confirmed by the operating carrier."
- Visuals: horizontal barcode/strip at bottom and image placeholder at lower-right.

Credit Card: Amex
XXXXXXXXXXXX4009 | | USD58.00 | USD58.00

| Field    | Value                      |
|----------|----------------------------|
| Item     | Even More Space            |
| Route    | JFK-PBI                    |
| Quantity | x1                         |
| Price    | USD 58.00                  |
| Notes    | Square image placeholder (×) and vertical cut/dashed lines visible |

## Remember, 1 under + 1 up.

Key Information:

*   Carry-on policy: 2 bags max, 1 under-seat item, 1 carry-on.
*   JetBlue Card: Earn 10,000 bonus TrueBlue points after spending $1,000 within the first 90 days. No annual fee.
*   BlueTales Blog
*   JetBlue app available for iOS & Android.
*   Links to: Help, Corporate Travel, Privacy, About JetBlue.

## Remember, 1 under + 1 up. (cont.)



'Terms and conditions: Ticket must be purchased on <u>jetblue.com.</u> by 8/6/18 and at least one flight on the reservation must be completed before 11:59pm ET on 8/31/18 to receive the promo code. Maximum of seven (7) promo codes per person. Not valid on previous bookings or JotBlue Vacations bookings. One unique promo code will be issued by 9.'20/18 to the pnmary travelers email address on the reservation. The unique promo code is valid until 9124/18 (1189 PM ET) for 20% off the base airfare of a one-way or roundtrip JetBlue flight (nonstop or connecting provided all connecting flights are JetBlue operated) between 9/25'18 and 1031118 (Blackout dates: 10/6 —10,8.'18), subject to availability. No Friday and Sunday departures or returns. Base airfare excludes government taxes and *es. Customers purchasing roundtrip travel must select both outbound and return flights within the travel period in order to receive the discount. Code will be valid for onetime use only for flights purchased on <u>jetblutigornrocomo</u> or $25 fee per person applies to tares purchased by phone. new bookings only. limit one code per booking. Code will not be valid in connection with JetBlue Vacations. Mint fares. award flights. taxoeffeos. partner or«dashere or interline flights including JotBlue flights when at least one segment is operated by a partner airline, baggage fees. or any other products or services. Code may not be combined with other offers. cannot be partially redeemed. has no cash value. is not redeemable for cash, but is transferable. If flight reservation is changedtcancelled. a fee per person will apply (plus any increase in fare for changes). and the promo code discount will be forfeited and will not apply to any modified or now reservation. Cancellations are for JetBlue travel credit only. valid for ono year. If reservation is not changecticanceied prior to scheduled departure, all money associated with reservation is forfeited. View Changetancol loos information. Proper documentation required for boarding Flight terms and conditions apply

## CUSTOMER CONCERNS

Any customer inquiries or concerns can be addressed here. °mailed to <u>dearietblueniett4ue.com.</u> or sent to JetBlue Airways. 6322 South 3000 East.SuiteG10. Solt Lake City. UT 84121

## NOTICE OF INCORPORATED TERMS

All travel on JetBlue is subject to JelBlue's Contract of Carriage. the full terms of which are incorporated herein by reference. including but not restricted to: (i) Limits on JetBlue's liability for personal injury or death. and for loss. damage. or delay of goods and baggage. including special rules for fragile and perishable goods: (ii) Claims restrictions. including time periods within which you must file a claim or bring an action against JetBlue: (iii) Rights of JetBlue to change the terms of the Contract of Carriage: (iv) Rules on reservations. check-in. and refusal to carry. (v)JetBlue's rights and limits on its liability for delay or failure to perform service.including schedule changes. substitution of aircraft or alternate air carriers. and rerouting: (iv) Non-refundability of reservations International travel may also be subject to Jetlitue's International Passenger Rules Tenth on file with the U.S. Department of Transportation and. where applicable. the Montreal Convention or the Warsaw Convention and its amendments and special contracts. The full text of the Contract of Carnage is available for inspection at vnvw.jetblue.com and all airport customer service counters. Tariffs may also be inspected at all airport customer service counters You have the right to receive a copy of the Contract of Carriage and tariffs by mail upon request

## NOTICE OF INCREASED GOVERNMENT TAX OR FEE

JetBlue reserves the right to collect additional payment after a fare has been paid in full and tickets issued for any additional government taxes or fees assessed or imposed.

## CARRY-ON BAGGAGE RULES

In general. customers are restricted to: one (1) carry-on item that must be placed in the overhead bin and must not exceed external dimensions of 2din x 16in. x 10m: and one (11 small personal item. such as a purse. briefcase. laptop computer case. small backpack. or a small camera. which must fit completely under the seat in front of the customer. Please visit www.jetbluecom for additional information and exceptions. On any given flight. JetBlue reserves the right to further restnct the number of carry-on items as circumstances may require.

## CHECKED BAGGAGE ALLOWANCE/FEES

For Blue fares, the first chocked bag fee is $25 and the second chocked bag is $35 For Blue Plus faros. one chocked bag is included and the second checked bag fee is $35. For Blue Flex fares. two checked bags are included. For TrueBlue Mosaic members: two checked bags are included. For Mint fares' two checked bags are included. For all fares, the third and any additional bags are $100 each. All bags are subject to size:weight restrictions. Other fees apply for oversized or overweight baggage. See wwwjetblue.comtags. Excess baggage rules and sizeWeight restrictions may vary depending on load availability and country restrictions. Soo www.jetblue.corrvbags for more information.

## CHECKED BAGGAGE ALLOWANCE/FEES (cont.)

Travel on our partner airlines (excluding Cape Air") - Baggage rules and fees vary by partner airline and destination. JetBlue will follow our partner airlines' fees when customers are traveling on an itinerary including one of our partner airlines. Excess baggage rules and size/weight restrictions may vary depending on load availability. See www.jetblue.com/bags for more information. Travel on our partner airlines (excluding Cape Air") - Baggage rules and fees vary by partner airline and destination. JetBlue will follow our partner airlines' fees when customers are traveling on an itinerary including one of our partner airlines. Excess baggage rules and size/weight restrictions may vary depending on load availability. See http://www.jetblue.com/partners for more information

For itineraries with a connection only totem Cape Air. JetBlue's standard fees apply.

## CHECK-IN TIMES

For domestic travel. customers traveling with checked baggage must obtain a boarding pass and chock their baggage no less than forty (401 minutes prior to scheduled departure and be onboard the aircraft no loss than fifteen (15) minutes prior to the scheduled or posted departure time Customers traveling without chocked baggage must obtain a boarding pass no less than thirty (30) minutes poor to scheduled departure and bo onboard the aircraft no less than fifteen (15) minutes poor to scheduled or posted departure time. For international travel. all customers must obtain a boarding pass and check their baggage no less than sixty (60) minutes prior to scheduled departure and bo onboard the aircraft no less than fifteen (15) minutes prior to the scheduled or posted departure time.

## DOCUMENTATION REQUIREMENTS

For domestic travel, customers over the ago of 18 must present government-issued photo identification that includes a tamper resistant feature. name. date of birth, gender, and expiration date. Documents required for international travel vary according to country of travel. citizenship. residency. age. length of stay. purpose of visit. etc . and customers should contact the embassy or consulate in their destination country for all documentation requirements. including proof of return or onward travel. It is your responsibility to ensure you have the required documentation for travel. JetBlue reserves the nght to deny boarding to anyone without proper documentation and is not responsible for any failure by you to have the required documentation for entry into a foreign country or return into the United States.

## ADVICE TO DOMESTIC CUSTOMERS ON CARRIER LIABILITY

For travel entirely within the U S.. Jotellue's liability for loss, damage or delay in delivery of baggage is limited to 53.500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. JetBlue assumes no responsibility for fragile. unsuitably <change><s>packaged,</s></change> rrroplacciable. essential, or perishable items. Please refer to JetBlue's Contract of Carriage for additional information.

## ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor. the Warsaw Convention, Including its amendments. may apply to the entire journey. including any portion thereof within a country. For such passengers. the treaty. including special contracts of carriage embodied in applicable tariffs. governs and may limit the liability of JetBlue in respect of death or injury to passengers. and for destruction or loss of. or damage to. baggage, and for delay of passengers and baggage If your journey also involves carriage by other airlines. you should contact thorn for information on their rimits of liability. Please refer to JetBlue's Contract of Carriage for additional information, including the limits of liability for services provided in the European Union

## NOTICE OF OVERBOOKING OF FLIGHTS

While JetBlue does not intentionally overbook its flights. there is still a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked. no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing If there are not enough volunteers. JetBlue will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions. including failure to comply with JetBlue's check-in deadlines. persons dented boarding involuntarily aro entitled to compensation. Please refer to JetBlue's Contract of Carnage for the complete rules for the payment of compensation and JetBlue's boarding priorities. Some airlines do not apply these consumer protections to travel from terse 'ore or count-le DIthcogh other consumer protections may be available. Chock with your airline or your travel agent.

©2018 JetBlue Airways

American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

## NOTICE OF OVERBOOKING OF FLIGHTS (cont.)

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez regu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci.

<u>Pnvacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service prowlers who arc not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data for servicing purposes. <mark>N</mark> 

N  \z