To: Natalia Molotkova
From: Lesley Groff
Sent: Fri 5/31/2019 3:28:57 PM
Subject: Re: Ticket for

Ok. Thx. Anything is fine

Sent from my iPhone

On May 31, 2019, at 11:12 AM, Natalia Molotkova <██████████████████████> wrote:

- Sender: [name redacted] (nickname shown) — Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST
- Key lines:
  - "No, I can't, let me find hotel with same day cancellation policy."
  - "I need her cell number. Which hotel/ I am afraid we will be within cancellation policy for any hotel now."
  - "Can you just type up a hotel in an itinerary?"
  - "Please issue ticket as stated below ... we also need to add a car pick up and drive to [redacted]. Can we also add a hotel that we can cancel to this itinerary?"
  - "Sent from my iPhone"
- Redacted items visible: multiple phone/address lines and a destination are blacked out.

## Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1339.33.

• Ticket is non-refundable, GBP150.00 change penalty applies plus difference in fare

• Sat, 1 Jun - British Airways 177 - Economy - 7h 5Om Departing: London Heathrow Airport (LHR) at 1:10 pm Arriving: New York John F Kennedy Airport, (JFK) at 4:00 pm

• Sun, 9 Jun - British Airways 184 - Economy - 7h 10m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 10 Jun)

Please reply to this email and provide your authorization to proceed.

She needs visa to go to US.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great. Please has your ticket

Sent from my iPhone

Thx

Sent from my iPhone

1 BA
2 BA

177 01JUN LHR JFK 0110P 0400P 184 09JUN EWR LHR 0605P 0615A

## Sent from my iPhone (cont.)

- Total fare: USD 1339.33
- Sender: [Name redacted], Centurion Relationship Manager
- Sender hours: Mon–Fri 9AM–5:30PM EST
- Request: Round-trip coach ticket for [passenger redacted]; depart London June 1 → New York; return to London June 9; “No times were given — best price please”
- Passenger details shown but redacted: Birthdate: [redacted]; P Expires: [redacted]
- Note: “Sent from my iPhone”
- Footer: American Express privacy/statement and 2015 copyright; disclaimer about third‑party concierge service providers
- Several contact lines and blocks in signature are redacted/black bars in image

## Sent from my iPhone (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1339.33.

• Ticket is non-refundable, GBP150.00 change penalty applies plus difference in fare

• Sat, 1 Jun - British Airways 177 - Economy - 7h 50m Departing: London Heathrow Airport (LHR) at 1:10 pm Arriving: New York John F Kennedy Airport, (JFK) at 4:00 pm

• Sun, 9 Jun - British Airways 184 - Economy - 7h 10m Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 10 Jun)

Please reply to this email and provide your authorization to proceed.

She needs visa to go to US.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great. Please has your ticket

Sent from my iPhone

Thx

Sent from my iPhone

1 BA 177 01JUN LHR JFK 0110P 0400P
2 BA 184 09JUN EWR LHR 0605P 0615A

TOTAL FARE - USD 1339.33

Regards,
Natalia (Natasha) Molotkova

## Sent from my iPhone (cont.)

- Sender role: Centurion Relationship Manager (personal name redacted)
- Office hours (signature): Mon through Friday 9AM–5:30PM EST
- Travel request:
  - Type: Round-trip coach ticket
  - From: London → New York (departing June 1)
  - Return: New York → London (return June 9)
  - Passenger name: redacted
  - Times: none specified
  - Request: best price
- Personal data fields shown (redacted in image):
  - Contact blocks (name/phone) redacted
  - Birthdate: redacted
  - Passport/“P Expires”: redacted
- Other visible text:
  - Short replies: “On it.” / “Regards,”
  - “Sent from my iPhone”
  - Footer: American Express / Centurion Card privacy statement and 2015 copyright; note about 3rd‑party concierge providers
- Additional note at bottom: “I need her cell number. Which hotel/ I am afraid we will be within cancellation policy for any hotel now. Regards,” (text contains minor typos)

## Sent from my iPhone (cont.)

Key details from the image:

*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Mon-Fri 9AM-5:30PM EST
*   **Request:** Issue ticket, add car pickup/drive, add cancellable hotel
*   **Total air reservation cost:** $1339.33
*   **Non-refundable ticket penalty:** GBP 150.00
*   **Flight 1:** British Airways 177 (Economy), June 1, LHR to JFK (1:10 pm - 4:00 pm), 7h 50m
*   **Flight 2:** British Airways 184 (Economy), June 9, EWR to LHR (6:05 pm - 6:15 am on June 10), 7h 10m
*   A visa is needed to go to the U.S.

## Sent from my iPhone (cont.)

Sent from my iPhone

Thx

Sent from my iPhone

1 BA 177 01JUN LHR JFK 0110P 0400P
2 BA 184 09JUN EWR LHR 0605P 0615A

TOTAL FARE - USD 1339.33

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need a round-trip coach ticket for:  departing London on June 1 to New York and airport return to London on June 9. No times were given best price please?
Birthdate: 
P Expires: 
Sent from my iPhone

## Sent from my iPhone (cont.)

- Provider: American Express Centurion (branding/footer)
- Action: Your response is required to complete this reservation (prices/availability subject to change)
- Total price (incl. taxes & fees): $1,339.33
- Fare rules: Ticket non-refundable. GBP 150 change penalty applies + difference in fare
- Visa note: "She needs visa to go to US."
- Contact: Centurion Relationship Manager — name and contact details redacted
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Other notes in message: "Great. Please has your ticket" / "Sent from my iPhone"

Flights:
| Date | Flight | Class | Duration | Depart (Airport - Code) | Dep Time | Arrive (Airport - Code) | Arr Time |
|------|--------|-------|----------|------------------------|----------|-------------------------|----------|
| Sat, 1 Jun | British Airways 177 | Economy | 7h 50m | London Heathrow Airport (LHR) | 1:10 pm | New York John F. Kennedy (JFK) | 4:00 pm |
| Sun, 9 Jun | British Airways 184 | Economy | 7h 10m | Newark Liberty Airport (EWR) | 6:05 pm | London Heathrow Airport (LHR) | 6:15 am (10 Jun) |

## Sent from my iPhone (cont.)

Thx

Sent from my iPhone

1 BA 177 01JUN LHR JFK 0110P 0400P
2 BA 184 09JUN EWR LHR 0605P 0615A

TOTAL FARE - USD 1339.33

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need a round-trip coach ticket for  departing London on June 1 to New York and airport return to London on June 9. No times were given best price please?
Birthdate: 
P Expires: 
Sent from my iPhone

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## Sent from my iPhone (cont.)

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