| Field | Extracted text |
|---|---|
| To | [Recipient name redacted] |
| Cc | [CC recipient names and emails redacted] |
| From | [Sender email redacted] on behalf of "[Name redacted], Apple Business UES" |
| Sent | Mon 12/17/2018 11:15:23 PM |
| Subject | Re: Attn: [Name redacted] - Your order is on its way. |

## Hi Lesley & Merwin-

Hope you're both well!

I've requested a return label from our support team. Any items ordered and shipped via the business channel must be shipped back to our warehouse.

Once I receive the label, I will forward it to you with instructions on returning the watch.

Anything else, please let me know!

Best Wishes,

Martin O'Brien
Business Expert
Apple Upper East Side

Office hours. M-F, 3am-3pm

On Dec 13, 2018, at 2:44 PM, Lesley Groff ███████████████m> wrote:

Hi Martin...we need to return the watch for Emma Rod Larsen...she is a recipient in London and I placed the watch order for her on the UK website. Our man, Merwin tried to return today but was not able to. Can you help? Lesley

Begin forwarded message:

From: Merwin Dela cruz Subject: Re: Your order is on its way. Date: December 13, 2018 at 2:37:58 PM <u>EST</u> To: Lesley Groff

Hi Les,

The store will not take the watch back. It has to return to sender.

Thanks

On Dec 12, 2018, at 11:13 AM, Lesley Groff wrote:

## Hi Lesley & Merwin- (cont.)

Begin forwarded message:

From: Apple Store
<u><shipment</u> <u>notification retail business US orders.apple com></u>
Subject: Your order is on its way.
Date: December 6, 2018 at 12:32:23
AM EST

To:

Cc:

[x]

Apple

## Shipping Notification

<table><tr><th>Order number:</th><th>Date ordered:</th></tr><tr><td>2842672837</td><td>December 04, 2018</td></tr><tr><td>Bill to:</td><td>Ship to:</td></tr><tr><td>HBRK ASSOCIATES INC</td><td>Emma Rod Larsen</td></tr><tr><td>HBRK ASSOCIATES INC</td><td>HBRK ASSOCIATES INC</td></tr><tr><td>575 LEXINGTON AVE FL 4</td><td>c/o Jeffrey Epstein</td></tr><tr><td>NEW YORK NY 10022-6146</td><td>9 East 71st Street</td></tr><tr><td>USA</td><td>NEW YORK NY 10021-4102</td></tr><tr><td></td><td>USA</td></tr><tr><td>Ship Date: Dec 06, 2018</td><td></td></tr><tr><td>Shipping Method: Standard Shipping</td><td></td></tr><tr><td>Delivery Reference Number: 8595072891</td><td></td></tr><tr><td>Carrier Tracking Number: 1ZA437506720439070</td><td></td></tr><tr><td>Visit Order Status to view your order details.</td><td></td></tr></table>

## Shipping Notification (cont.)

## Product / Description

Apple Watch Series 4 GPS + Cellular, 40mm Space Gray Aluminum Case
with Black Sport Band
MTUG2LL/A

If you have any questions concerning your order, please contact your Business Tel

Apple, Upper East Side

940 Madison Avenue

New York, New York 10021

uppereastsidebusiness@apple.com

1-646-3432703

## Frequently Asked Questions What if I will not be available to receive my shipment?

Most of our shipments contain valuable items, so our carriers are required to obtain a signature t orders delivered by Postal Service do not require a signature. If you are unable to sign for delive calling card. You can then contact the carrier directly to schedule a new delivery appointment or delivery address.

For more information about Apple's delivery options, visit online Help.

## How do I track my shipment?

Visit online Order Status to view the most up-to-date status of your order. If you ordered multiple separate shipments with no additional shipping charges. For more information about shipping or online Help.

You can also contact your Business Team with any questions.

Copyright © 2018 Apple Inc. All rights reserved.

Terms of Use | Privacy Policy | Sales and Refunds

## How do I track my shipment? (cont.)