## From:

Sent: 
To: 
Subject:

Debrah Dhugga
Monday, February 26, 2018 4:13 PM
jeevacation@gmail.com
FW: DUKES LONDON

Importance:

High

Dear Jeffery

Below to keep you in the loop

Attention to detail and great se=vice is our key delivery at DUKES.

I am greatly concerned to learn

Mis

is not comfortable and will do my best to change this for her.<=o:p>

Kindest regards and thank you fo= bringing to our attention

Debrah

De-rah Dhugga
Managing Director

## DUKES=COLLECTION

UK an= UAE

Tel:&=bsp; 
Fax: = 
Direct Tel: 
E-Mail:  <blocked::mailto  &nbs=;
Web: www.dukeshotel.com <blocked::blocked::http://www.du=eshotel.com/>
 <http://www.dukeshotel.com/dukes-collection/>
Registered Office:
Dukes Hotel=Limited

## DUKES=COLLECTION (cont.)

From:=Debrah Dhugga
Sent: 26 Februar 2018 16:10
To:
Subject: DUKES LONDON
Importance: High

Dear Ms

Please allow me to introduce myself as the Man=ging Director of DUKES LONDONs. It has been brought to my attention as resident at DUKES LONDON at this present time, you are =nbsp;unhappy with your current stay.

Ms. I can assure you of m= best attention at all times, hence this email. Having investigated we are not aware of any issues apart from we were unable to allocate you pr=ferred room on this occasion as it is currently off for refurbishmen= works.

We did however still upgrade you to a superior=room, I am deeply disappointed to learn you are not enjoying your current stay.

I assure you of my personal attent=on and am happy to meet with you Ms Kim either this even=ng or tomorrow morning so I can learn about your concerns to ensure =nbsp;we can deliver a comfortable stay for you and address any issues.

I remain at your disposal in the meantime and =ook forward to hearing from you. If there is anything we can put in your room or do for you while you are out please do advise.

## Many thanks I look forward to your reply

Debrah

De-rah Dhugga
Managing Director

DUKES=COLLECTION

UK an= UAE

Tel:&=bsp;

Fax:
Direct Tel:

## Many thanks I look forward to your reply (cont.)

E-Mail: <blocked::mailto:***@***.com> &nbs;

Web: www.dukeshotel.com <blocked::blocked::http://www.du=eshotel.com/>

<http://www.dukeshotel.com/dukes-collection/>

Registered Office:

Dukes Hotel=Limited

35 St. James's Place

London SW1A 1NY

Registered Number: 1461396