To: Amex Centurian Travel[████████████████]
From: Lesley Groff
Sent: Mon 6/3/2019 3:09:04 PM
Subject: Re: Change Return ticket to June 8th for ██████ (Rec. █████████)

yes! OK to change ticket to the 7:55am flight. thanks!

On Jun 3, 2019, at 11:05 AM, Natalia Molotkova
<████████████████████████████████████> wrote:

## OK to change?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

she prefers the 7:55am from JFK please

On Jun 3, 2019, at 10:30 AM, Natalia Molotkova <██████████████████████████> wrote:

BA 178 JFK LHR 755A 745P

and then goes to evening

BA 112 JFK LHR 630P 630M1

Your response is required to complete this reservation. Prices and availability are sub

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m

Departing: New York John F Kennedy Airport, (JFK) at 7:55 am

Arriving: London Heathrow Airport (LHR) at 7:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationshi <u>Mana er</u>

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m (cont.)

█████████
Hours: Mon through Friday 9AM-530PM EST

yes please

On Jun 3, 2019, at 10:06 AM, Natalia Molotkova <████████████████████████████████████████> wrote:

Not from Newark, should I check JFK?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

WAIT!! ████ is asking if there is a morning or afternoon flight on June 8th...can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <████████████████████████████████████> wro

Your response is required to complete this reservation. Prices and availability
• Total air reservation, including taxes and fees: $189.00.
• Ticket is non-refundable, $189.00 change penalty applies plus difference in
• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m (cont.)

Key information from the image:

*   Email from Natalia Molotkova (Centurion Relationship Manager) to Natasha.
*   Subject: Change return ticket to London (June 8th).
*   Total air reservation cost: $189.00.
*   Ticket is non-refundable; $189.00 change penalty applies.
*   Flight: British Airways 184, Economy, 7h 10m.
*   Departure: June 8th from Newark Liberty Airport (EWR) at 6:05 pm.
*   Arrival: London Heathrow Airport (LHR) at 6:15 am (June 9th).
*   Contact hours: Mon-Fri, 9AM-530PM EST.

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m (cont.)

Here's the key information extracted from the image:

*   A request to change a return ticket to London to June 8th.
*   Total air reservation cost: $189.00.
*   Ticket is non-refundable; a $189.00 change penalty applies.
*   Flight: British Airways 184 (Economy, 7h 10m) on Saturday, June 8th
*   Departure: Newark Liberty Airport (EWR) at 6:05 pm
*   Arrival: London Heathrow Airport (LHR) at 6:15 am (on June 9th)
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Hours: Monday through Friday, 9AM-530PM EST.

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 50m (cont.)

(Rec.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note prol

Not from Newark, should I check JFK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Mana er

@

Hours: Mon through Friday 9AM-530PM EST

WAIT!! ████ is asking if there is a morning or afternoon flight on June 8th...can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <█████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are st.

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change [REDACTED] return ticket to London to June 8th please...if sa

(Rec. [REDACTED])

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Please issue ticket as stated below for

[ ]

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $189.00.
- Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.
- Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@centurionairlines.com
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change:  return ticket to London to June 8th please...if sa

(Rec.: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

## • Sat, 8 Jun - British Airways 184 - Economy - 7h 1Om (cont.)

Hi Natasha...we need to change:  return ticket to London to June 8th please...if same flig

(Rec.: )

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

## BA 178 JFK LHR 755A 745P

and then goes to evening

BA 112 JFK LHR 630P 630M1

Your response is required to complete this reservation. Prices and availability are subject to

• Total air reservation, including taxes and fees: $189.OO.

• Ticket is non-refundable, $189.OO change penalty applies plus difference in fare.

## • Sat, 8 Jun - British Airways 178 - Economy - 6h 5Om

Departing: New York John F Kennedy Airport, (JFK) at 7:55 am

Arriving: London Heathrow Airport (LHR) at 7:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

## yes please

On Jun 3, 2019, at 10:06 AM, Natalia Molotkova <████████████████████████████> wrote:

Not from Newark, should I check JFK?

Regards,

## yes please (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

WAIT!! ██ is asking if there is a morning or afternoon flight on June 8th...can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $189.00.
• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.
• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change [REDACTED] return ticket to London to June 8th please....if sa
(Rec. [REDACTED])

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## yes please (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against you and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to cancel any service for any purpose.

Please issue ticket as stated below for: 

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $189.00.
• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.
• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change <blackened out> return ticket to London to June 8th please....if so

(Rec. <blackened out>)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr

## yes please (cont.)

responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
purposes.

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $189.00.
• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.
• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change [REDACTED] return ticket to London to June 8th please....if same flig

(Rec. [REDACTED])

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Not from Newark, should I check JFK?

## yes please (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

WAIT!! ██ is asking if there is a morning or afternoon flight on June 8th...can you check!

On Jun 3, 2019, at 9:54 AM, Natalia Molotkova <██████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $189.00.
• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.
• Sat, 8 Jun - British Airways 184 - Economy - 7h 10m
Departing: Newark Liberty Airport (EWR) at 6:05 pm
Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha....we need to change [REDACTED] return ticket to London to June 8th please....if same flight
(Rec. [REDACTED])

## yes please (cont.)

Key details from the email:

*   **Sender:** Natalia Molotkova, Centurion Relationship Manager.
*   **Recipient:** Daria (to issue ticket for).
*   **Date:** June 3, 2019.
*   **Total air reservation:** $189.00.
*   **Ticket Refundable:** no
*   **Change penalty:** $189.00 plus difference in fare.
*   **Flight:** British Airways 184, Economy, 7h 10m.
*   **Departure:** Newark Liberty Airport (EWR) at 6:05 pm (June 8th).
*   **Arrival:** London Heathrow Airport (LHR) at 6:15 am (June 9th).
*   **Request:** Change return ticket to London to June 8th.

## yes please (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $189.00.

• Ticket is non-refundable, $189.00 change penalty applies plus difference in fare.

• Sat, 8 Jun - British Airways 184 - Economy - 7k 10m

Departing: Newark Liberty Airport (EWR) at 6:05 pm Arriving: London Heathrow Airport (LHR) at 6:15 am (on the 9 Jun)

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change

return ticket to London to June 8th please...if same flight exis

(Rec.



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.