To: 
From: Natalia Molotkova
Sent: Thur 6/21/2018 1:50:10 PM
Subject: Missed a flight for Bach's. OZVGPO

Title: American Express ®

Lufthansa used money we already paid for flight on July 5 for new July 4th flight. We are all set. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

morning! thank you! :)

On Jun 21, 2018, at 9:18 AM, Natalia Molotkov wrote:

Working on seats now.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Please issue the tickets for the flights shown below for July 4...etc...Ahanks

On Jun 20, 2018, at 6:08 PM, Natalia Molotkova wrote:

## International portion Mr. Bach

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $300.00.

## International portion Mr. Bach (cont.)

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare

• Code share: LUFTH CITYLINE

• Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

Fri 05 Jul - Lufthansa 1950 - Economy - 1h 10m Departing: Munich Airport, (MUC) at 10.40am Arriving: Pisa Intl Airport, (PSA) at 11.55am

• Sat 08 Sep - Lufthansa 1131 - Economy - 2h 10m Departing: Barcelona Intl Airport, (BCN) at 1.50pm Arriving: Frankfurt am Main Airport, (FRA) at 4.00pm

Sat 08 Sep - Lufthansa 420 - Economy - 8h 25m Departing: Frankfurt am Main Airport, (FRA) at 5.55pm Arriving: Boston Logan Intl Airport, (BOS) at 8.20pm

Family:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $5834.13.

	• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare

	• Code share: LUFTH CITYLINE

## • Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m

Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

Fri 05 Jul - Lufthansa 1950 - Economy - lh 10m Departing: Munich Airport, (MUC) at 10.40am Arriving: Pisa Intl Airport, (PSA) at 11.55am

• Wed 15 Aug - Lufthansa 183 - Economy - 1h 10m Departing: Berlin Tegel Airport, (TXL) at 10.45am Arriving: Frankfurt am Main Airport, (FRA) at 11.55am

Wed 15 Aug - Lufthansa 422 - Economy - 7h 55m Departing: Frankfurt am Main Airport, (FRA) at 1.05pm Arriving: Boston Logan Intl Airport, (BOS) at 3.00pm Please <mark>reply to this email and provide your authorization to proceed.</mark>

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## • Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m (cont.)

Yes. All this sounds good. If we must pay for the new seats, ok.

Sent from my iPhone

On Jun 20, 2018, at 5:53 PM, Natalia Molotkova wrote:

See what you can do for us that costs us the least amount of money. Appreciate it

Sent from my iPhone

On Jun 20, 2018, at 5:42 PM, Natalia Molotkov rote:

New fare on International flights fro Mr. Bach, with departure on July 4 - is $1718.81 (we issued ticket at 1773.81) For family - total 5834.13 (we paid $6021.13). New flight will be LH 425 04JUL BOS MUC 810P 925A 05JUL LH1950 05JUL MUC PSA 1040A 1155A OK to void tickets and issue new ones? Will try to use fee we paid fro seats, but no guarantee. I probably will be leaving at 630pm.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

If I void tickets to avoid change fee, yes, we will have to pay again. If we change tickets with change fee, we can use money we paid earlier for seats. But change fee is higher than seat fee, I can try to talk to LH and see if they can use money we paid fro the seats, for new flights. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

they would all fly out on July 4...yes, on the seats...argh...we would need to purchase new seats...

## Regards, (cont.)

Key Details from the Image:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Date:** June 20, 2018
*   **Issue:** Ticket change for Mira, wanting to change flight from July 4 to July 5 (Lufthansa flights #425 and #1950).
*   **Family Ticket Cost:** Adult $2297.71, Child $1861.71 (Total $6021.13) + $300 Change Fee
*   Seats are non-refundable, but can be changed
*   Work hours: Monday - Friday, 9AM-530 PM EST

## Regards, (cont.)

European flight - adult $343.20, child - $288.40 (total $920.00). Non-refundable, chnage fee EUR70.00

Grand total $6941.13.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

t is actually cheaper to issue separate tickets: International and European. Mr. Bach - total will be $2119.61 ($1773.81 International portion, non-refundable, change fee is $300.00, European legs - $345.80, non-refundable with EUR 70.00 change fee). Pricing family - also cheaper.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Agree...

put him in coach with his family. Small kids...I know they all want to be together...thank you!

On Jun 20, 2018, at 9:30 AM, Natalia Molotkova ██████████████████████████████████████████
wrote:

I am sorry, I looked, and the way flights were put in writing was very confused, what she emailed you below is way easier to understand.

Here is the thing - lower fare combination fro Mr. Bach is with one of the legs in business (his family still in coach) - leg from Pisa to Munich, fare will be $4094.21, if I put him in coach with family - fare is $4503.21. Please advise.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

OMG, I checked and double checked, and still missed it, fixing. Regards, Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha! We missed a flight! See below from Mira. Can you please add in Look at
original email too (?)Thanks ██████

Sent from my iPhone

Begin forwarded message:
From: Mira Voig
Date: June 19, 2018 at 7:09:48 PM EDT
To: 
Subject: Itinerary for BACH/JOSCHA 03JUL18 OZVGPO

Hell ank you for your quick reply! There is one flight missing ( flight Munich to Berlin

If you combine the flight Pisa - Munich-Berlin the connection attached should work fine.

It might be better to flight one day earlier in Pisa (we forgot to count in the time delay). Everything else looks fine. Thank you very much!!! Have a wonderful summer! All the best, Mira and Joscha

Wed, Jul 4
Lands Thu, Jul 5

8:10 pm — 9:25 am
Boston - Munich

Lufthansa 425 · Wide-body jet · Airbus A340-600

Economy 7h 15m

## Regards, (cont.)

| Date | Time | Route | Flight | Aircraft / Type | Duration | Notes |
|---|---:|---|---:|---|---:|---|
| Thu, Jul 5 | 10:40 am – 11:55 am | Munich (MUC) → Pisa | Lufthansa 1950 | Canadair Regional Jet 900 (Regional jet) | 1h 15m | Operated by Lufthansa CityLine; connection in MUC (1h 14m shown) |
| Wed, Jul 11 | 12:40 pm – 2:00 pm | Pisa → Munich (MUC) | Lufthansa 1951 | Canadair Regional Jet 900 (Regional jet) | 1h 20m | Operated by Lufthansa CityLine; connection in MUC (0h 59m shown) |
| Wed, Jul 11 | 3:00 pm – 4:05 pm | Munich → Berlin | Lufthansa 2042 | Airbus A320-100/200 (Narrow-body) | 1h 05m | Economy |

Other key details:
- Passenger group: 2 adults, 2 children (ages 4 and 8).
- Additional segment noted: "Berlin – Frankfurt – Boston (1 adult)" — details redacted in image.
- Forwarded message header (partially redacted in image):
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Subject: Itinerary for [NAME REDACTED] 05JUL18 OZVGPO
  - Date: 19 Jun 2018, 14:17:26 GMT-4
- Several personal/name fields in the image are redacted; names withheld.

## Regards, (cont.)

Date: June 19 2018 at 10:45:31 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel OZVGPO
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 7:30 AM on June 20, or this entire reservation will automatically cancel.

Thursday 05 Jul 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

Date 05 Jul 2018
Airline Lufthansa
Airline Record Locator NFRKYL
Flight/Class LH 425 Y Economy Class
Origin Boston, Logan International
Destination Muenchen, Franz Josef Strauss
Departing 08:10 PM
Arriving 09:25 AM / 06 Jul 2018

## Flight Information (cont.)

<table><tr><th>Departure Terminal</th><th>Terminal E</th></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>7 Hrs 15 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Friday 06 Jul 18

## Flight Information

<table><tr><th>Date </th><th>06 Jul 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 1950 T Economy Class</td></tr><tr><td>Origin </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Destination </td><td>Pisa, Galileo Galilei</td></tr><tr><td>Departing </td><td>10:45 AM</td></tr><tr><td>Arriving </td><td>11:55 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Wednesday 11 Jul 18

## Flight Information

<table><tr><th>Date </th><th>11 Jul 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 1951 T Economy Class</td></tr><tr><td>Origin </td><td>Pisa, Galileo Galilei</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>12:40 PM</td></tr><tr><td>Arriving </td><td>02:00 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 20 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

## Confirmed (cont.)

## Night Information

<table><tr><th></th><th>Date</th><th>02 Sep 2018</th></tr><tr><td></td><td>Airline</td><td>Lufthansa</td></tr><tr><td></td><td>Airline Record Locator</td><td>NFRKYL</td></tr><tr><td></td><td>Flight/Class</td><td>LH 2035 Y Economy Class</td></tr><tr><td></td><td>Origin</td><td>Berlin, Berlin-Tegel / Otto Lilienthal</td></tr><tr><td></td><td>Destination</td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td></td><td>Departing</td><td>11:00 AM</td></tr><tr><td></td><td>Arriving</td><td>12:10 PM</td></tr><tr><td></td><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td></td><td>Estimated Time</td><td>1 Hr 10 Mins</td></tr><tr><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td colspan="3">Flight Information</td></tr><tr><td></td><td>Date</td><td>02 Sep 2018</td></tr><tr><td></td><td>Airline</td><td>Lufthansa</td></tr><tr><td></td><td>Airline Record Locator</td><td>NFRKYL</td></tr><tr><td></td><td>Flight/Class</td><td>LH 1812 Y Economy Class</td></tr><tr><td></td><td>Origin</td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td></td><td>Destination</td><td>Barcelona, El Prat De Llobregat</td></tr><tr><td></td><td>Departing</td><td>12:50 PM</td></tr><tr><td></td><td>Arriving</td><td>02:50 PM</td></tr><tr><td></td><td>Departure Terminal</td><td>Terminal 2</td></tr><tr><td></td><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td></td><td>Estimated Time</td><td>2 Hrs</td></tr><tr><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td colspan="3">Saturday 08 Sep 18</td></tr><tr><td colspan="3">Flight Information</td></tr><tr><td></td><td>Date</td><td>08 Sep 2018</td></tr><tr><td></td><td>Airline</td><td>Lufthansa</td></tr><tr><td></td><td>Airline Record Locator</td><td>NFRKYL</td></tr><tr><td></td><td>Flight/Class</td><td>LH 1131 W Economy Class</td></tr><tr><td></td><td>Origin</td><td>Barcelona, El Prat De Llobregat</td></tr><tr><td></td><td>Destination</td><td>Frankfurt, Frankfurt International</td></tr><tr><td></td><td>Departing</td><td>01:50 PM</td></tr></table>

## Night Information (cont.)

<table><tr><th>Arriving</th><th>04:00 PM</th></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>2 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

Date: 08 Sep 2018
Airline: Lufthansa
Airline Record Locator: NFRKYL
Flight/Class: LH 420 W Economy Class
Origin: Frankfurt, Frankfurt International
Destination: Boston, Logan International
Departing: 05:55 PM
Arriving: 08:20 PM
Departure Terminal: Terminal 1
Arrival Terminal: Terminal E
Estimated Time: 8 Hrs 25 Mins
Stops: Non-stop
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## PDF itinerary attachment: (cont.)

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Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +

Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +1

## PDF itinerary attachment: (cont.)

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