To: Natalia Molotkova[██████████████████████████████████
From: Lesley Groff
Sent: Mon 8/27/2018 3:36:56 PM
Subject: Re: We may change Flight for ████ TODAY. NKRAPC

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.

Sent from my iPhone On Aug 27, 2018, at 11:32 AM, Natalia Molotkova<a > wrote:

Key information from email:

*   Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Total air reservation cost: $57.40
*   Flight: American Airlines 251, Economy (Mon 27 Aug)
*   Duration: 3h 1m
*   Departure: Miami Airport (MIA) at 1.55pm
*   Arrival: New York John F Kennedy Airport (JFK) at 4.56pm
*   Working Hours: Monday through Friday 9AM-530PM EST

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

## Regards, (cont.)

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Subject: reservation request for Miami → New York (direct)
- Date: Mon 27 Aug
- Fare: Total air reservation (including taxes & fees): $57.40
- Ticket rules: non-refundable; changes — difference in fare applies
- Selected itinerary:
  - Airline: American Airlines 251 — Economy — Duration: 3h 1m
  - Depart: Miami Airport (MIA) — 1:55 PM
  - Arrive: New York John F. Kennedy Airport (JFK) — 4:56 PM
- Alternate options mentioned: 2 Delta direct flights — one to LGA and one to JFK around 3:00–3:30 PM
- Action requested: reply to the email to provide authorization to proceed
- Agent: Centurion Relationship Manager — [name redacted]
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Misc: “Sent from my iPhone” and some content redacted/blacked out in the image

## Regards, (cont.)

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/fpm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

██████████████████
Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to
embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change ████ Flight from Miami to NY today to a direct flight. It does not
have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just
giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

## Regards, (cont.)

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