To: Bella Klein I
From: Lesley Groff
Sent Fri 8/11/2017 3:48:39 PM
Subject Fwd: Your itinerary for your upcoming trip

Seat for flight

Sent from my iPhonc

Begin forwarded message:

From: "Natalia Molotkova" < 
Date: August 11, 2017 at 11:44:33 AM EDT
To: 
Subject: Your itinerary for your upcoming trip
Reply-To: "Natalia Molotkova" <

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

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Hours: Mon through Friday 9AM-530PM EST

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Your upcoming trip to ALBUQUERQUE/SANTA FE, NM on Sat, Aug 12

The image displays a ticket with confirmation code redacted. A text says: "This is not your boarding pass."

| Date    | Time      | Route                             | Gate | Seat |
| :------ | :-------- | :-------------------------------- | :--- | :--- |
| Sat, Aug 12 | 08:08 PM to 11:08 PM | NEW YORK, NY (JFK) to ALBUQUERQUE/SANTA FE, NM (ABQ) | N/A | 2F |

- Notice: "Please click here for details regarding change and cancel policies."
- Frequent flier help: "To provide a frequent flier number, please call 1-800-JETBLUE (538-2583)."
- Seat note: "Seat requests on other airlines are not guaranteed until confirmed by the operating carrier."
- Payment:
  - Card: Amex ending 4009 (XXXXXXXXXXXX4009)
  - Charge: USD 45.00 (appears twice: USD45.00 / USD45.00)

Even More Space (JFK-ABQ) (x1) : USO45.00

I

## Don't get carried away.

You're allowed to bring aboard 1 approved carry-on + 1 item that fits under the seat in front of you, like a purse, daypack, laptop bag or pet carrier. Click here for dimensions and details about our carry-on and checked bag policy.

Zero in on a $0 annual fee".

Enjoy no annual fee', and earn 5,000 bonus TrueBlue points after you spend $1,000 on purchases in the first 90 days with the JetBlue Card. Learn more

## Don't get carried away. (cont.)

Key information from the image includes:

*   JetBlue's "BlueTales Blog".
*   An ad for the JetBlue mobile app for iPhone and Android.
*   Links to "Help", "Corporate Travel", "Privacy", and "About JetBlue".
*   Customer concerns are addressed at dearietblue@jetblue.com and 6322 South 3000 East, Suite G10, Salt Lake City, UT.
*   "See Terms & Conditions for details."

CUSTOMER CONCERNS
Any customer inquiries or concerns can be addressed here, emailed to dearjetblue@jetblue.com, or sent to JetBlue Airways, 6322 South 3000 East, Suite G10, Salt Lake City, UT 84121.

## NOTICE OF INCORPORATED TERMS

All travel on JetBlue is subject to JetBlue's Contract of Carnage, the full terms of which are incorporated herein by reference. including but not restricted to: (i) Limits on JetBlue's liability for personal injury or death. and for loss. damage. or delay of goods and baggage. including special rules for fragJe and perishable goods. (ii) Claims restrictions. including time ponods within which you must file a claim or bring an action against Jetlittio. (iii) Rights of JetBlue to change the terms of the Contract of Carriage: (iv) Rules on reservations. chock-in. and refusal to carry: (v) JetBlue's rights and limits on its liability for delay or failure to perform service. including schedule changes. substitution of aircraft or alternate aircarriers.and rerouting: IN) Non-refundability of reservations. International travel may also be subject to JotEltue's International Passenger Rules Tariffs on file with the V.S. Department of Transportation and. where applicable. the Montreal Convention or the Warsaw Convention and its amendments and special contracts. The full text of the Contract of Carriage is available for inspection at www.jetblue.com and all airport customer SONIC° counters. Tariffs may also be inspected at all airport customer service counters. You have the right to receive a copy of the Contract of Carnage and tariffs by mail upon request.

## NOTICE OF INCORPORATED TERMS (cont.)

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE

JetBlue reserves the right to collect additional payment after a fare has boon paid in full and tickets issued for any additional government taxes or foes assessed or imposed.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## CARRY-ON BAGGAGE RULES

In general, customers are restricted to: one (1) carry-on item that must be placed in the overhead bin and must not exceed external dimensions of 22in x 14in x 9in; and one (1) small personal item, such as a purse, briefcase, laptop computer case, small backpack, or a small camera, which must fit completely under the seat in front of the customer. Please visit www.jetblue.com for additional information and exceptions. On any given flight, JetBlue reserves the right to further restrict the number of carry-on items as circumstances may require.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## CHECKED BAGGAGE ALLOWANCE/FEES

For Blue fares, the first checked bag fee is $25 and the second checked bag is $35. For Blue Plus fares, one checked bag is included and the second checked bag fee is $35. For Blue Flex fares, two checked bags are included. For TrueBlue Mosaic members: two checked bags are included. For Mint fares: two checked bags are included. For all fares, the third and any additional bags are $100 each. All bags are subject to size/weight restrictions. Other fees apply for oversized or overweight baggage. See www.jetblue.com/bags. Excess baggage rules and size/weight restrictions may vary depending on load availability and country restrictions. See www.jetblue.com/bags for more information.
Travel on our partner airlines (excluding Cape Air") – Baggage rules and fees vary by partner airline and destination. JetBlue will follow our partner airlines' fees when customers are traveling on an itinerary including one of our partner airlines. Excess baggage rules and size/weight restrictions may vary depending on load availability. See www.jetblue.com/bags for more information. Travel on our partner airlines (excluding Cape Air") – Baggage rules and fees vary by partner airline and destination. JetBlue will follow our partner airlines' fees when customers are traveling on an itinerary including one of our partner airlines. Excess baggage rules and size/weight restrictions may vary depending on load availability. See http://www.jetblue.com/partners for more information.

'For itineraries with a connection only toifrom Cape Air. JetBluo's standard foes apply.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## CHECK-IN TIMES

For domestic travel, customers traveling with checked baggage must obtain a boarding pass and check their baggage no less than forty (40) minutes prior to scheduled departure and be onboard the aircraft no loss than fifteen (15) minutes prior to the scheduled or posted departure time Customers traveling without checked baggage must obtain a boarding pass no loss than thirty (30) minutes prior to scheduled departure and be onboard the aircraft no kiss than fifteen (151minutes Finer to scheduled or posted departure time. For international travel, all customers must obtain a boarding pass and check their baggage no less than sixty (60) minutes pnor to scheduled departure and be onboard the aircraft no loss than fifteen (15) minutes prior to the scheduled or posted departure time.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## DOCUMENTATION REQUIREMENTS

For domestic travel, customers over the ago of 18 must present government-issued photo identification that includes a tamper resistant feature. name. date of birth. gender, and expiration date. Documents required for international travel vary according to country of travel, citizenship. residency. ago. length of stay. purpose of visit. etc.. and customers should contact the embassy or consulate in their destination country for all documentation requirements. including proof of return or onward travel. It is your responsibility to ensure you have the required documentation for travel. JetBlue reserves the right to deny boarding to anyone without proper documentation and is not responsible for any failure by you to have the required documentation for entry into a foreign country or return into the United States.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## ADVICE TO DOMESTIC CUSTOMERS ON CARRIER LIABILITY

For travel entirety within the U S.. JetBlue's liability for toss. damage or dotay in delivery of baggage is limited to 53.500 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. JetBlue assumes no responsibility for fragile. unsuitably packaged. irreplaceable. essential. Or perishable items. Please refer to JetBlues Contract of Carnage for additional information

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY

Where a passenger's journey involves an ultimate destination or a stop in a country other than the country of departure, either the Warsaw Convention and the Hague Protocol, their amendments. and any special contracts of carriage embodied in applicable tariffs that waive WarsawtHague limits. or the Montreal Convention may apply to the entire journey including the portion within the countnes of departure or destination and, in some cases, may limit the liability of the earner for death or personal injury. delay, and for loss of or damage to baggage. The Montreal Convention. where applicable, does not impose. and special contracts voluntarily entered into by many carriers. including JelBlue. waive, the WarsawMague kmitations for compensatory damages arising out of personal injury or wrongful death caused by an accident, as defined by the applicable treaty. The names of carriers party to the special contracts are available at all ticket offices of such carriers and may be examined upon request.

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## NOTICE OF OVERBOOKING OF FLIGHTS

While JetBlue does not intentionally overbook its flights. there is still a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers waling to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers. JetBlue will deny boarding to other persons in accordance with its particular boarding prionty With few exceptions. including failure to comply with JelBlues check-sit deadlines. persons denied boarding involuntany are entitled to compensation. Please refer to JetEitues Contract of Camage for the complete rules for the payment of compensation and JelBlues boarding priorities. Some airlines do not apply these consumer protections to travel from some foreign countries. although other consumer pr0t0C000S may be available. Check with your airline or your travel agent

©2017 JetBlue Airways

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

## NOTICE OF OVERBOOKING OF FLIGHTS (cont.)

# NOTICE OF INCREASED GOVERNMENT TAX OR FEE (cont.)

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