To: 
From: 
Sent: 
Subject:

Natalia Molotkova[

Sent: Tue 3/5/2019 8:00:27 PM
Subject: Re: Change flight for John Pinette To tonight!!

Sent from my iPhonc

On Mar 5, 2019, at 2:52 PM, Natalia Molotkova

wrote:

Email me just 4 numbers, no word CID.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Aisle seat! Can we waitlist first or biz please.!!? CID# XXXX

Sent from my iPhone

Ok, will need CID, Delta return will be credit for future use.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Then we can purchase extra leg room.

Sent from my iPhone

| Field | Details |
|---|---|
|Action requested|Reply to authorize completion of reservation|
|Total price|$415.69 (including taxes and fees)|
|Fare rule|Ticket is non-refundable; changes — difference in fare applies|
|Flight|Tue, 5 Mar — American Airlines 305 — Economy — 6h 50m|
|Departing|Miami Airport (MIA) at 7:58 pm|
|Arriving|Seattle–Tacoma Airport (SEA) at 11:48 pm|
|Sender|Natalia (Natasha) Molotkova — Centurion Relationship Manager|
|Business hours|Mon–Fri 9AM–5:30PM EST|
|Redactions|Contact details blacked out in image|
|Additional message (from recipient)|Request: “Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP. He’s currently holding a ticket to the park tomorrow morning for Seattle through Atlanta.” — Sent from my iPhone |
|Footer|Privacy Statement / Centurion Card website link and phishing notice|

- Source: American Express concierge (© 2015 American Express)
- Action required: "Your response is required to complete this reservation. Please reply ... provide your authorization to proceed."

- Total air reservation (including taxes and fees): $415.69
- Fare rules: Ticket is non-refundable; changes allowed with difference in fare

- Flight segment:
  - Date: Tue, 5 Mar
  - Airline / Flight #: American Airlines 305
  - Cabin: Economy
  - Duration: 6h 50m
  - Depart: Miami Airport (MIA) at 7:58 PM
  - Arrive: Seattle–Tacoma Airport (SEA) at 11:48 PM

- Contact / Agent:
  - Name: Natalia (Natasha) Molotkova
  - Title: Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Note: Signature appears twice; one line reads "Changing."

- Customer request (bottom): "Hi Natasha. Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP."

tomorrow morning for Seattle through Atlanta.!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Ok, will need CID, Delta return will be credit for future use.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Then we can purchase extra leg room.

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $415.69.

- Ticket is non-refundable, change - difference in fare applies.

• Tue, 5 Mar - American Airlines 3O5 - Economy - 6h 5Om
Departing: Miami Airport (MM) at 7:58 pm
Arriving: Seattle Tacoma Airport (SEA) at 11:48 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP. He's currently holding a ticket to the park tomorrow morning for Seattle through Atlanta.!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To loam more about e-mail security <u>or</u> report a suspicious e-mail. please visit us at <u>amorlcanexpross.com/phishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $415.69.

• Ticket is non-refundable, change - difference in fare applies.

• Tue, 5 Mar - American Airlines 305 - Economy - 6h 5Om

Departing: Miami Airport (MIA) at 7:58 pm

## Regards, (cont.)

Arriving: Seattle Tacoma Airport (SEA) at 11:48 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP. He's currently holding a ticket to the park tomorrow morning for Seattle through Atlanta.!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress convphishInct.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes