To: 
From: Natalia Molotkova
Sent: Thur 4/11/2019 8:31:34 PM
Subject: =?UTF-8?Q?Jeffrey_Epstein_-do_you_need_to_change_your_ticket=3F=3F!!=C2?= =?UTF-8?Q?=A0?=

Title: American Express ®

Happens, Aeroflot told me to re-book under separate record locator.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Weird. Ok.

Sent from my iPhone

On Apr 11, 2019, at 4:21 PM, Natalia Molotkova <████████████████████> wrote:

Problem, I changed flight on my end, but it is not going through on airline end, trying to find a solution.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Date / thread: Apr 11, 2019 — request to issue ticket for Monday, Apr 15 (messages include “Please issue ticket as stated below for Monday 15th.” and “Can we do Thai same flight on Monday April 15?”)
- Fare summary:
  - Total (including taxes & fees): $268.00
  - Ticket: non-refundable
  - Change penalty: EUR 35.00 + difference in fare
  - Note: “add collect, exchange” (parenthetical)
- Flight details:
  - Mon, 15 Apr — Aeroflot 106 — Economy — 12h 15m
  - Depart: Moscow Sheremetyevo Airport (SVO) — 12:00 pm
  - Arrive: Los Angeles Intl Airport (LAX) — 2:15 pm
- Required action: reply to the email with authorization to proceed / confirm issuance
- Sender / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Misc: messages sent from iPhone (signatures and some contact details redacted)

## Regards, (cont.)

On Apr 11, 2019, at 2:57 PM, Natalia Molotkova <███████████████████████████████> wrote:

- Flight: Aeroflot 106 (Economy) — Tue, 16 Apr — Duration 12h 15m
  - Depart: Moscow Sheremetyevo Airport (SVO) at 1:00 pm
  - Arrive: Los Angeles Intl Airport (LAX) at 2:15 pm

- Price & rules:
  - Total (including taxes & fees): $268.00 (add collect, exchange)
  - Ticket is non-refundable
  - Change penalty: EUR 35.00 + fare difference

- Action requested: Reply to this email with authorization to proceed.

- Request in message: Need to change [redacted] ticket on Tue, Apr 16 from Moscow to Los Angeles — asks whether passenger can fly direct or must stop in New York.

- Sender / signature:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Office hours: Mon–Fri 9AM–5:30PM EST
  - Some contact details are redacted

- Misc: “Sent from my iPhone.”

## Regards, (cont.)

Begin forwarded message:
-
From: 
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To:

Hello dear Lesley!

Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if possible

Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <█████████████>:

Hello ██████...please do let me know as soon as possible if you need to change your ticket
to fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM, ██████ <████████████████> wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff <█████████████████████>:

Hello █████████ Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please
check in to your flight tonight and secure your seat. Please also double check the ticket and confirm
receipt! Thanks, Lesley

FLIGHTS | HOTELS | CARS | CRUISES

## Regards, (cont.)

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Mar 11 2019, 08:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

Moscow to New York

FLIGHT SU 102

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Apr 15 2019, 02:15 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Apr 15 2019, 05:30 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals. PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-█████████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

# YOUR TRIP DETAILS (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent. subsidiaries. affiliates and representatives (collectively. 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury. expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares, itineraries or schedules: or (2) acts of God. fires. earthquakes. floods. climatic aberrations. acts of governmental authorities. civil unrest. strikes. riots. theft. disease, accidents or failures related to the public internet telecommunications lines or facilities. or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



She can fly direct to LA.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Tue, 16 Apr - Aeroflot 106 - Economy - 12h 15m Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Centurion Relationship Manager
███████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
███████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

We need to change ████████ ticket on Tuesday, April 16 from Moscow to Los Angeles. What is
best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

From: ████████ <████████████████████>
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff <███████████████>
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To: ████████ ████████████████████

Hello dear Lesley!
Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if
possible
Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <███████████████>:

Hello ████████...please do let me know as soon as possible if you need to change your ticket to
fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

- Date/time: Mar 10, 2019, 1:27 PM (reply: "Thank you!")
- Sent from mobile Mail.Ru (Отправлено из мобильной Почты Mail.Ru)
- Original message timestamp: воскресенье, 10 марта 2019 г., 12:42 -0400
- Sender: [name redacted]
- Message body:
  - "Hello [recipient redacted], Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt! Thanks, [sender name redacted]"
- Visible site section: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [redacted]
- Section heading: YOUR TRIP DETAILS
- Notice: DO NOT REPLY TO THIS EMAIL (notification-only address)
- Contact: Centurion Travel Service at [phone number redacted]
- Baggage info link: https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Other Information

• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

New York to Moscow

FLIGHT SU 103

DEPARTING

Mon, Mar 11 2019, 08:10 PM
New York
John F Kennedy International (JFK)

ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

- Airline: Aeroflot (Operated by Aeroflot)
- Service: Non-stop
- Flight: SU 102
- Route: Moscow (SVO) → New York (JFK)
- Depart: Mon, Apr 15 2019, 02:15 PM — Sheremetyevo (SVO), Departure Terminal: Terminal 1
- Arrive: Mon, Apr 15 2019, 05:30 PM — John F Kennedy International (JFK), Arrival Terminal: Terminal D - Domestic/Intl
- Duration: 9 Hrs 15 Mins
- Class: Q Economy
- Aircraft: Airbus Industrie A330-300
- Meals: Dinner, Snack
- Baggage: 1PC per adult
- Flight confirmation: (redacted)

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration: 10 Hrs 15 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST
HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or
other select emergency coordination and assistance services, including medical and legal
referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for
the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-███████████ (direct-dial collect).

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>WVAV americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires, earthquakes. floods, climatic aberrations. acts of governmental authorities. civil unrest, strikes. riots, theft, disease. accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems, or any other cause beyond the control of Amex.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Reservation summary
  - Total (including taxes & fees): $268.00 (add collect, exchange)
  - Ticket: non-refundable; EUR 35 change penalty applies + fare difference

- Flight
  - Date: Mon, 15 Apr
  - Airline / Flight: Aeroflot 106
  - Class / Duration: Economy — 12h 15m
  - Depart: Moscow Sheremetyevo Airport (SVO) at 12:00 pm
  - Arrive: Los Angeles Intl Airport (LAX) at 2:15 pm

- Required action: Reply to the email to provide authorization to proceed

- Sender info: Centurion Relationship Manager (name and contact redacted); Hours: Mon–Fri 9AM–5:30PM EST

- Other notes (from thread)
  - “Sorry! Can we do Thai same flight on Monday April 15?”
  - “She can fly direct to LA.”
  - Sent from iPhone; earlier message dated Apr 11, 2019, 2:57 PM
  - Some contact fields are redacted/blackened in the image

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• The, 16 Apr - Aeroflot 106 - Economy - 12h 15m Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change ticket on Tuesday, April 16 from Moscow to Los Angeles. What is best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

From:  <>
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff <>
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To:  <>

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

- Participants: Sender (travel agent, name redacted), Recipient (name redacted)
- Timestamps in thread:
  - Mar 10, 2019, 12:42 -0400 — agent message with ticket
  - Mar 10, 2019, 1:27 PM — recipient reply: "Thank you!"
  - Apr 11, 2019, 5:33 -0700 — agent follow-up about change
- Travel details:
  - Ticket issued to travel to Moscow (message: "Here is your ticket to go to Moscow tomorrow night")
  - Return date: April 15
  - Agent asks to check in tonight, secure seat and confirm receipt
- Change requests:
  - Recipient asked to change itinerary to New York from Los Angeles or from Los Angeles to Moscow (if possible)
  - Agent asked to be informed ASAP if ticket needs to be changed to fly to Los Angeles on April 15 instead of New York
- Other text:
  - "Отправлено из мобильной Почты Mail.Ru" (Sent from mobile Mail.Ru)
  - Footer: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED]

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Other Information
CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Other Information
CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

New York to Moscow
FLIGHT SU 103

DEPARTING
Mon, Mar 11 2019, 08:10 PM
New York

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sheremetyevo (SVO)

| Field | Details |
|---|---|
| Airline | Aeroflot (Operated by Aeroflot) |
| Flight number | SU 102 |
| Route | Moscow (Sheremetyevo SVO) → New York |
| Departure (listed) | Mon, Apr 15 2019, 02:15 PM (Moscow) |
| Additional listed time | Tue, Mar 12 2019, 12:25 PM (Moscow, SVO) |
| Duration | 9 hrs 15 mins |
| Stops | Non-stop |
| Departure terminal | Terminal 1 |
| Arrival terminal | Terminal D - Domestic/Intl |
| Class | Q Economy Class |
| Aircraft | Airbus Industrie A330-300 |
| Meals | Dinner, Snack |
| Baggage allowance | 1 PC per adult |
| Confirmation | Aeroflot: [redacted] |

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Apr 15 2019, 05:30 PM
New York
John F Kennedy International (JFK)

Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 2417 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXl, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-██████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>wVAV americanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires, earthquakes. floods. climatic aberrations, acts of governmental authorities. civil unrest. strikes. riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible Or liable fOr the actions Of the Service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You ate responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and p ce data for servicing <change><s>purposes.</s></change>



She can fly direct to LA.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# YOUR TRIP DETAILS (cont.)

## • Tne, 16 Apr - Aeroflot 106 - Economy - 12h 15m

Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████
██████

Hours: Mon through Friday 9AM-530PM EST

We need to change ██████ ticket on Tuesday, April 16 from Moscow to Los Angeles. What is
best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

From: ████████ <██████████████████>
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff <██████████████>
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To: ████████ <██████████████████>

Hello dear Lesley!
Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if possible
Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <████████████>:

Hello ██████...please do let me know as soon as possible if you need to change your ticket to
fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM, ████████ <█████████████████> wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff <████████████>:

Hello ██████. Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check
in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt!

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Field | Value |
|---|---|
| Recipient | Thanks, Lesley |
| Services shown | FLIGHTS, HOTELS, CARS, CRUISES |
| Record locator | Redacted (black box present) |
| Other visible elements | Two large horizontal black redaction bars |

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

Other Information
• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

# YOUR TRIP DETAILS (cont.)

## New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Mar 11 2019. 08:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 0 - Domesticantl

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION

Aeroflot:

Moscow to New York

FLIGHT SU 102

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Apr 15 2019, 02:15 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Apr 15 2019. 05:30 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terrninal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION
Aeroflot: ████████

# TRAVELLER INFORMATION

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE
When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.
1-800-333-AMEX (toll-free) 1-  (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto American Express Travel.

Entry and Exit Information for Travel

# TRAVELLER INFORMATION (cont.)

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>imww.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including. but not limited to. daily resort or facility <change><s>fees,</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries, affiliates and representatives (collectively. 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services. cessation of operations. accidents or failures of equipment. or changes in fares. itineraries or schedules: or (2) acts of God. fires, earthquakes, floods. climatic aberrations, acts of governmental authorities. civil unrest, strikes, riots. theft, disease, accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative

# TRAVELLER INFORMATION (cont.)

services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authonzed to act on behalf of Arnencan Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against Arnencan Express. You are responsible for any purchases, shipping charges ander fees you authorize We reserve the right to note profile and preference data for servicing purposes.



Problem, I changed flight on my end. but it is not going through on airline end, trying to find a

# TRAVELLER INFORMATION (cont.)

solution.

Key details from the image:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Working hours: Monday through Friday 9 AM - 5:30 PM EST
*   Total air reservation cost: $268.00 (including taxes and fees)
*   Ticket is non-refundable, EUR35.00 change penalty.
*   Flight details:
    *   April 15th, Aeroflot 106, Economy, 12h 15m
    *   Departing from Moscow Sheremetyevo Airport (SVO) at 12:00 pm
    *   Arriving at Los Angeles Intl Airport (LAX) at 2:15 pm
*   Email request to issue a ticket for Monday, April 15th.

Please reply to this email and provide your authorization to proceed.

# TRAVELLER INFORMATION (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon–Fri 9AM–5:30PM EST
- Message (brief): "Can we do Thai same flight on Monday April 15?" — Sent from iPhone

Quoted reservation (On Apr 11, 2019, 2:57 PM):
- Note: "She can fly direct to LA."
- Total fare (including taxes & fees): $268.00
- Ticket rules: non-refundable; EUR 35.00 change penalty + fare difference
- Flight:
  - Date: Tue, 16 Apr
  - Airline / Flight: Aeroflot 106
  - Class: Economy
  - Duration: 12h 15m
  - Depart: Moscow Sheremetyevo Airport (SVO) at 1:00 pm
  - Arrive: Los Angeles Intl Airport (LAX) at 2:15 pm
- Action requested: Reply to email with authorization to proceed
- Contact details: several lines redacted/blackened in image

# TRAVELLER INFORMATION (cont.)

OK, let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
███████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

We need to change ███████ ticket on Tuesday, April 16 from Moscow to Los Angeles. What is
best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

-
From: ███████ <████████████████████████>
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff <███████████████
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To: ███████ <███████████████>

-
Hello dear Lesley!
Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if
possible
Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <█████████████>:

Hello ██████...please do let me know as soon as possible if you need to change your ticket to
fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM, ███████ <███████████████> wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

# TRAVELLER INFORMATION (cont.)

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff <██████████████████>:

Hello Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt! Thanks, Lesley

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Other Information
• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

# YOUR TRIP DETAILS (cont.)

## New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Mar 11 2019, 08:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sherernetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot

Moscow to New York

FLIGHT SU 102

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Apr 15 2019, 02:15 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Apr 15 2019, 05:30 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

- Flight Information
  - Class: N Economy Class
  - Aircraft: Boeing 777-300Er
  - Meals: Lunch
  - Baggage: 1PC per adult

- Flight Confirmation
  - Airline: Aeroflot
  - Confirmation code: [redacted]

- Traveller Information
  - Passenger details: [redacted]

- Emergency Assistance (Global Assist Hotline)
  - Coverage: 24/7 medical, legal, financial and other emergency coordination when you travel more than 100 miles from home
  - PP#: XXXXXXXXXXt (masked)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial collect: [redacted]

- Manage Your Trip
  - Button/link: Manage Your Trip
  - Online management: American Express Travel

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, <change><s>please</s></change> review the American Express Privacy Statement at <u>www.americanexpresscom/privacy</u>

See attached itinerary PDF or link for lull terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to, daily resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's. cancellation of services, cessation of operations. accidents or failures of equipment, or changes in fares, itineraries or schedules, or (2) acts of God, fires. earthquakes. floods, climatic aberrations, acts of governmental authorities. civil unrest. strikes. riots, theft, disease. accidents or failures related to the public Internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: 1.18l#600469694. Iowa: TM 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express ism no way rosponsiblo or liable for the actions of tho service provider and the only remedy for any claims relating to services or products provided by the senate provider is against the service provider and not against American Express. You aro responsible for any purchases, shipping charges and,or foes you authorize. We reserve the right to note profile and preference data for servicing purposes.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

She can fly direct to LA.

Your response is required to complete this reservation. Prices and availability are
subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Tue, 16 Apr - Aeroflot 106 - Economy - 12h 15m
Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm
Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████

████████

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████

████████

Hours: Mon through Friday 9AM-530PM EST

We need to change ████████ ticket on Tuesday, April 16 from Moscow to Los Angeles. What is
best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

From: ████████ < ████████ >
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff < ████████ >
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To: ████████ < ████████ >

-
Hello dear Lesley!
Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if possible
Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff < ████████ >:

Hello ████████...please do let me know as soon as possible if you need to change your ticket to
fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM, ████████ < ████████ > wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff < ████████ >:

Hello ████████. Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check
in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt!
Thanks, Lesley

FLIGHTS| HOTELS | CARS| CRUISES

████████████████████████████████████████████████████████████████████████████████████████████████████
████████████████████████████████████████████████████████████████████████████████████████████████████

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# YOUR TRIP DETAILS (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https'llmyamextravel comfbaqqaqe</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

# YOUR TRIP DETAILS (cont.)

## New York to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 103 (cont.)

| Category            | Detail                               |
|---------------------|--------------------------------------|
| Departing           | Mon, Mar 11 2019, 08:10 PM           |
| Location            | New York                             |
| Airport             | John F Kennedy International (JFK)    |
| Arriving            | Tue, Mar 12 2019, 12:25 PM           |
| Destination         | Moscow                               |
| Airport             | Sheremetyevo (SVO)                   |
| Airline             | Aeroflot                             |
| Operation           | Operated By Aeroflot                 |
| Flight Type         | Non-stop                             |
| Duration            | 9 Hrs 15 Mins                        |
| Departure Terminal  | Terminal 1                           |
| Arrival Terminal    | Terminal D - Domestic/Intl           |
| Class               | Q Economy Class                      |
| Aircraft            | Airbus Industrie A330-300            |
| Meals               | Dinner Snack                          |
| Baggage             | 1PC per adult                         |
| Flight Confirmation | Aeroflot                             |
| Route               | Moscow to New York                   |
| Flight Number       | SU 102                               |

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 103 (cont.)

| Category              | Information                                 |
|-----------------------|---------------------------------------------|
| Departing             | Mon, Apr 15 2019, 02:15 PM, Moscow, SVO   |
| Arriving              | Mon, Apr 15 2019, 05:30 PM, New York, JFK   |
| Airline              | Aeroflot                                  |
| Flight Details        | Non-stop, 10 Hrs 15 Mins                     |
| Terminals             | Departure: Terminal D, Arrival: Terminal 1|
| Flight Information    | N Economy Class, Boeing 777-300Er, Lunch, 1PC per adult        |
| Flight Confirmation | Aeroflot [Number Hidden]                       |
| Traveler Information  | [Personal Information Hidden]               |

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 103 (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-██████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>vAvw.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing otters from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively. 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares. itineraries or schedules: or (2) acts of God, fires. earthquakes, floods. climatic aberrations, acts of governmental authorities, civil unrest. strikes, riots. theft, disease, accidents or failures related to the public intemet. telecommunications lines or facilities. or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318, Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the sebons of the service provider and the only remedy for any claims Mating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Yes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

	• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# YOUR TRIP DETAILS (cont.)

## • Mon, 15 Apr - Aeroflot 106 - Economy - 12h 15m

Departing: Moscow Sheremetyevo Airport (SVO) at 12:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Sorry! Can we do Thai same flight on Monday April 15?

Sent from my iPhone

██████ On Apr 11, 2019, at 2:57 PM, Natalia Molotkova <████████████████> wrote:

She can fly direct to LA.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EIJR35.00 change penalty applies plus difference in fare

• Tue, 16 Apr - Aeroflot 106 - Economy - 12h 15m Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

# YOUR TRIP DETAILS (cont.)

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

We need to change  ticket on Tuesday, April 16 from Moscow to Los Angeles. What is best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

From:  <>
Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff <>
Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To:  <>

Hello dear Lesley!
Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if possible
Thank you so much!

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <>:
Hello ...please do let me know as soon as possible if you need to change your ticket to
fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM,  <> wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff <>:
Hello . Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check
in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt!
Thanks, Lesley

FLIGHTS | HOTELS | CARS | CRUISES

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

- Heading: YOUR TRIP DETAILS
- Record locator: [REDACTED] (black rectangular censor over locator)
- Two wide black horizontal bars present (likely design elements or redactions)

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>htlps://mvamextravel.com/baclaqe</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

# YOUR TRIP DETAILS (cont.)

## New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Mar 11 2019, 08:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Mar 12 2019, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

O Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

Aeroflot:

Moscow to New York
FLIGHT SU 102

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Apr 15 2019: 02:15 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Apr 15 2019, 05:30 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage:1PC per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

*   **Emergency Assistance:** Global Assist Hotline for trips more than 100 miles from home.
*   **Services:** 24/7 medical, legal, financial, emergency coordination, medical referrals, etc.
*   **Contact Numbers:**
    *   1-800-333-AMEX (toll-free)
    *   Direct-dial collect: 1-[redacted]
*   **Manage Your Trip:** Via American Express Travel website.
*   **Entry/Exit Information:** Review [www.Visacentral.com](http://www.visacentral.com). American Express disclaims liability for information accuracy.
*   **Email Marketing:** You may receive customer service emails even if you have requested not to receive email marketing offers from American Express.

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

review the American Express Privacy Statement at www.americanexpress.com/privacy

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to. daily resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the properly. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services. cessation of operations. accidents or failures of equipment. or changes in fares. itineraries or schedules: or (2) acts of God, fires. earthquakes, floods, climatic aberrations, acts of governmental authorities. civil unrest. strikes, riots. theft, disease, accidents or failures related to the public inter-net. telecommunications lines or facilities. or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

California State Seller of Travel Registration Number 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TN/ 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



She can fly direct to LA.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $268.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

	• Tue, 16 Apr - Aeroflot 106 - Economy - 12h 15m

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

Departing: Moscow Sheremetyevo Airport (SVO) at 1:00 pm Arriving: Los Angeles Intl Airport, (LAX) at 2:15 pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change | ticket on Tuesday, April 16 from Moscow to Los Angeles. What is best can she go from Moscow to Los Angeles or does she have to make a stop in New York?

Sent from my iPhone

Begin forwarded message:

From:

Date: April 11, 2019 at 2:42:18 PM EDT
To: Lesley Groff

Subject: Re: Jeffrey Epstein -do you need to change your ticket??!!
Reply-To:  <>

Hello dear Lesley!

Yes, I need to change it to New York from Los Angeles or from Los Angeles to Moscow if possible Thank you so much!

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

четверг, 11 апреля 2019 г., 5:33 -0700 от Lesley Groff <█████████████████>:\

Hello ..please do let me know as soon as possible if you need to change your ticket to fly to Los Angeles on April 15th instead of New York. Thank you, Lesley

On Mar 10, 2019, at 1:27 PM, █████████ <███████████████████> wrote:

Thank you!

Отправлено из мобильной Почты Mail.Ru

воскресенье, 10 марта 2019 г., 12:42 -0400 от Lesley Groff <███████████>:
Hello ██████. Here is your ticket to go to Moscow tomorrow night! Return on April 15. Please check
in to your flight tonight and secure your seat. Please also double check the ticket and confirm receipt!
Thanks, Lesley

FLIGHTS| HOTELS| CARS| CRUISES

████████████████████████████████████████████████████████████████████████
████████████████████████████████████████████████████████████████████████

RECORD LOCATOR: VYQIXU

YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Service at 1-: 

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Other Information
• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Other Information
• CITIZENS OF UNITED STATES- 6 MONTHS AFTER STAY

New York to Moscow
FLIGHT SU 103

DEPARTING
Mon, Mar 11 2019, 08:10 PM
New York
John F Kennedy International (JFK)

ARRIVING
Tue, Mar 12 2019, 12:25 PM

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Detail                  | Value                              |
| ----------------------- | ---------------------------------- |
| Airline                 | Aeroflot                           |
| Flight Type             | Non-stop                           |
| Duration                | 9 Hrs 15 Mins                      |
| Departure Terminal      | Terminal 1                         |
| Arrival Terminal        | Terminal D - Domestic/Intl         |
| Class                   | Q Economy Class                    |
| Aircraft                | Airbus Industrie A330-300          |
| Meals                   | Dinner Snack                       |
| Baggage                 | 1PC per adult                      |
| Flight Number           | SU 102                             |
| Route                   | Moscow to New York                 |
| Departure Date/Time    | Mon, Apr 15 2019, 02:15 PM        |
| Departure Airport       | Moscow, Sheremetyevo (SVO)        |
| Arrival Date/Time      | Mon, Apr 15 2019, 05:30 PM        |
| Flight Confirmation for | Aeroflot                           |

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Flight Information | Details |
|---|---|
| Origin Airport | John F Kennedy International (JFK), New York |
| Airline | Aeroflot |
| Flight Type | Non-stop |
| Duration | 10 Hrs 15 Mins |
| Departure Terminal | Terminal D - Domestic/Intl |
| Arrival Terminal | Terminal 1 |
| Class | N Economy Class |
| Aircraft | Boeing 777-300Er |
| Meals | Lunch |
| Baggage | 1PC per adult |
| Assistance | 24/7 medical, legal, financial services |

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-



(direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

Amencan Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, <change><s>please</s></change> review the American Express Privacy Statement at <u>www.amencanexpress.corn/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader Refer to website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots, theft. disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>mr-encanexpress comfohishing.</u> 4)2015 American Express All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amoncan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor foes you authorize. Wo reserve the right to note profile and preference data far servicing purposes.