To: ████████████████████████████████
From: Natalia Molotkova
Sent: Thur 2/15/2018 8:09:11 PM
Subject: The Little Nell Reservation Confirmation

Title: American Express ®

Oh, wow, I hate snow LOL
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks...they are there already! they sent me a video of the weather...the snow is super deep! ugh...I don't like winter vacations personally...give me a pool and an ocean to look at! They are rebooked on the same flights for tomorrow! keeping fingers crossed all works out!

On Feb 15, 2018, at 2:53 PM, Natalia Molotkova <blackened out> wrote:

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

THE LITTLE NELL RESERVATION CONFIRMATION

- Document: Reservation confirmation / welcome letter
- Hotel: The Little Nell
- Location: Aspen
- Prominent header: YOUR ADVENTURE AWAITS
- Greeting: "Dear" [name redacted/black box]
- Key text (visible/partial):
  - "Thank you for making your reservation at The Little Nell. We look forward to welcoming... Aspen. Your individual requests have been noted on your reservation and every effort... made to accommodate them. All of our guest accommodations are non-smoking. Plea[s]e to the information below for the details of your stay."
  - "We look forward to welcoming you to Aspen and to The Little Nell."
- Navigation items (top): ACCOMMODATIONS | DINING | ADVENTURES | OCCASIONS
- Other visible headings: EVENTS DURING YOUR ST[AY] (partial), CONFIRMATION DETAILS
- Visible field label (partial): CONF NUMBER
- Layout: Blocks/boxes below for confirmation details (values not legible)

- Type: abstract/graphic (no text or identifiable objects)
- Layout: three vertical bands
  - Left: white margin — ~3% width
  - Center: medium gray, textured — ~78% width
  - Right: light gray, textured — ~19% width
- Orientation: tall/vertical, no legend or data present

## YOU WILL BE WITH US FOR 1 NIGHT

Room Type:

# Town Side
Room

Guests:

# Town Side
Room (cont.)

## 2 Total
persons

<table><tr><th>Room Charges</th><th>S1.527</th></tr><tr><td>Aspen Tax 11.3%</td><td>5182</td></tr><tr><td>Resort Fee 6%</td><td>38E</td></tr></table>

<table><tr><th>Total Rate</th><th>$1,798. </th></tr><tr><td>Less Deposit</td><td>-(S1.798</td></tr><tr><td>Remaining Room Balance</td><td>SC</td></tr><tr><td>Deposit due Thursday. February 15. 2018</td><td>51.79E</td></tr></table>

The daily 6% resort fee includes the following services and amenities: transfers to and from Asper airport, transportation around Aspen. use of the Fitness Center: high speed/wireless Internet servi domestic phone calls, all snacks and non-alcoholic beverages from the mini-bar (refreshed once daily). winter ski concierge and morning coffee service in The Living Room.

# Town Side
Room (cont.)

## 2 Total
persons (cont.)

- Room chosen: YOU HAVE CHOSEN THE TOWN SIDE ROOM

- Package amenities:
  - Buffet breakfast for two with a $85 breakfast credit per night at Element. Tax included.

- Policies:
  - Cancellations: 30-day cancellation policy. If cancelled less than 30 days prior to arrival, full payment is non‑refundable.
  - Deposits: 50% of total room charges upon booking; final 50% charged automatically 30 days prior to arrival. (remaining text truncated)

# Town Side
Room (cont.)

## 2 Total
persons (cont.)

- Not a chart.
- Visual: tall, narrow vertical panel filled with uniform gray noise/texture, framed by thin white margins.
- No text, labels, axes, legend, numbers, or recognizable objects/people.
- Likely a placeholder, masked/censored area, or background strip — no extractable data.

are within your stated cancellation policy, your full payment is non-refundable and in case of no show or early departure, a cancellation fee equivalent to the full length of stay is applicable. We strongly recommend purchasing travel insurance.

# Town Side
Room (cont.)

## Valet Parking

$38.00 per vehicle per night

# Town Side
Room (cont.)

## Pet Fee

If you are traveling with your pet, we charge a $125.00 cleaning fee for the first night of your stay and a $25.00 cleaning fee for each additional night of your stay.

# Town Side
Room (cont.)

## Check In Time

After 4pm. Early check in requests may be made, but are subject to availability.

# Town Side
Room (cont.)

## Check out Time

Before 12:00 Noon. Late check out requests may be made, but may incur additional costs and are subject to availability.

# Town Side
Room (cont.)

## Check out Time (cont.)

Title: THE LITTLE NELL

Concierge
- For timely airport transfers, dining reservations, and activities, contact concierge at: [redacted]

Navigation
- ASPEN EXPERIENCE | GOOD LIFE | THE HOTEL | BLOG | RESIDENCES | CONTACT

Contact
- Reservations: [redacted]
- Hours: Sun–Wed 7AM–9PM; Thurs–Sat 7AM–10PM
- Button: MAKE A RESERVATION

# Town Side
Room (cont.)

## Check out Time (cont.)

Extracted text and key items:
- Links: "Unsubscribe | Terms and Conditions | Privacy Policy"
- Line: "This email is intended for" followed by a blacked-out (redacted) recipient block
- Copyright: "© 2017 The Little Nell"
- Visual elements: two large gray/placeholder image blocks (one at top, one along left side)
- Annotation: recipient field redacted (black bar)

# American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or pri% the intended recipient, any disclosure, copying, use, or distribution of the information included in this messac prohibited. If you have received this communication in error, please notify us by reply e-mail and immediatel message and any attachments. Thank you."

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renferme et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distributior est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detrui pieces jointes. Merci.

Privacy Statement | Visit the Centurion Card website

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

<u><mark>View</mark></u> <u><mark>In</mark></u> <u><mark>Browser</mark></u>

THE LITTLE NELL RESERVATION CONFIRMATION

EVENTS DURING YOUR STAY

ACCOMMODATIONS I DINING I ADVENTURES I OCCASIONS I OFFERS

YOUR ADVENTURE AWAITS

Dear

Thank you for making your reservation at The Little Nell. We look forward to welcoming you to

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le (cont.)

Key information:
*   Confirmation Details and Confirmation Number (redacted)
*   1 night stay
*   Room Type: Town Side Room
*   2 Guests

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le (cont.)

<table><tr><th>Room Charges</th><th>S1,527.00</th></tr><tr><td>Aspen Tax 11.3%</td><td>$182.57</td></tr><tr><td>Resort Fee 6%</td><td>$88.62</td></tr><tr><td>Total Rate</td><td>$1,798.19 </td></tr><tr><td>Less Deposit</td><td>-($1.798.19) </td></tr><tr><td>Remaining Room Balance</td><td>50.00 </td></tr><tr><td>Deposit due Thursday. February 15, 2018</td><td>$1,798.19</td></tr></table>

The daily 6% resort fee includes the following services and amenities: transfers to and from Aspen airport, transportation around Aspen. use of the Fitness Center: high speed/wireless internet service. domestic phone calls, all snacks and non-alcoholic beverages from the mini-bar (refreshed once daily), winter ski concierge and morning coffee service in The Living Room.

The above rate(s) may not reflect all possible fees, additional charges or taxes associated with this reservation. For clarification regarding these charges. please contact our reservations department.

YOU HAVE CHOSEN THE TOWN SIDE ROOM

Package amenities include:

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le (cont.)

Enjoy buffet breakfast for two with a $85 breakfast credit per night at Element 47. Tax included.

# American Express made the following annotations (cont.)

## POLICIES

# American Express made the following annotations (cont.)

## Cancellations

30-day cancellation policy. If cancelled less than 30 days prior to arrival, full payment is non-refundable.

# American Express made the following annotations (cont.)

## Deposits

50% of total room charges upon booking; the final 50% is charged automatically 30 days prior to arrival. Once you are within your stated cancellation policy, your full payment is non-refundable and in case of no show or early departure, a cancellation fee equivalent to the full length of stay is applicable. We strongly recommend purchasing travel insurance.

# American Express made the following annotations (cont.)

## Valet Parking

$38.00 per vehicle per night

# American Express made the following annotations (cont.)

## Valet Parking (cont.)

# American Express made the following annotations (cont.)

## Pet Fee

If you are traveling with your pet, we charge a $125.00 cleaning fee for the first night of your stay and a $25.00 cleaning fee for each additional night of your stay.

# American Express made the following annotations (cont.)

## Check In Time

After 4pm. Early check in requests may be made, but are subject to availability.

# American Express made the following annotations (cont.)

## Check out Time

Before 12:00 Noon. Late check out requests may be made, but may incur additional costs and are subject to availability.

# American Express made the following annotations (cont.)

## Concierge

For timely airport transfers, dining reservations, and activities in the area, please contact our concierge at

ASPEN EXPERIENCE I GOOD LIFE I THE HOTEL I BLOC I RESIDENCES I CONTACT US

# American Express made the following annotations (cont.)

## THE LITTLE NELL

# American Express made the following annotations (cont.)

## THE LITTLE NELL (cont.)

Key information:

*   **CONTACT** section.
*   Reservations available.
*   Operating hours:
    *   Sun-Wed: 7AM-9PM
    *   Thurs-Sat: 7AM-10PM
*   Button: "MAKE A RESERVATION"

# American Express made the following annotations (cont.)

## THE LITTLE NELL (cont.)

This email is intended for natalia.x.molotkova@aexp.com

2017 The Little Nell

# American Express made the following annotations (cont.)

## American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

# American Express made the following annotations (cont.)

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci.

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note revel., and preference data far servicing purposes.