To: Amex Centurian Travel[███████████████████████m]
From: Lesley Groff
Sent: Wed 12/5/2018 4:31:26 PM
Subject: Re: █████ family. Can you check the flight ? We are worried not 5 seats

will find out.

On Dec 5, 2018, at 11:30 AM, Natalia Molotkova <blackened out> wrote:

King city view - 159.00USD 14-16DEC, 154.00USD-16-17DEC Classic riverside view KING or 2 queen - 174.00USD-14-16DEC, 169.00USD -16-17 DEC

What to book? for 2 adults - king or two queens?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

But she is not going. I need name for people who are actually going, can be just one name,lead guest.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you just put all under her name? We will need a 3rd party CC form also.

On Dec 5, 2018, at 11:09 AM, Natalia Molotkova ██████████████████████████████> wrote:

I am checking availability, but can you ask her which room for who? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Yes

Sent from my iPhone

On Dec 5, 2018, at 9:34 AM, Natalia Molotkova <████████████████████████> wrote:

Hotel:
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

Do they need 4 rooms?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks

Sent from my iPhone

On Dec 5, 2018, at 9:12 AM, Natalia Molotkova > wrote:

I am sorry, I was gone last night, was after 530pm. Fare today is slightly higher: same rules as below • Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Please issue all tickets for =family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <█████████████████████████ wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards, (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Visible elements: numbered list labels "1)", "2)", "3)", "4)", "5)" along the left edge.
- Main content: large black rectangle/redaction obscuring the entries for items 1–5.
- Surrounding text (provided): "Hours: Mon through Friday 9AM-530PM EST" and "Sent from my iPhone"

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ████ family she is question
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she

Sent from my iPhone

Begin forwarded message:

## Regards, (cont.)

From: ██████████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <█████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)
Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <REDACTED> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
-On Dec 4, 2018, at 3:37 PM, <REDACTED> wrote:
--
--Hi Les!
--
--I would also need help with the hotel in Minsk for my family..
--who should I talk to and what info should I provide?
--
--
--On Dec 4, 2018, at 15:36, Lesley Groff <REDACTED> wrote:
---
---Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling her working on the new dates and hotel for you now. She is on it.
---
---Sent from my iPhone
--

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

## Regards, (cont.)

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider i
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and p

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ch
EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m
Departing: Kazan International Airport, (KZN) at 3.40am
Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m
Departing: Minsk National Airport, (MSQ) at 11.50pm
Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

████████████████████a - double last name?

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

- Title: "Centurion Relationship Manager"
- Top contact block: blacked out (name/contact redacted)
- Hours: "Mon through Friday 9AM-530PM EST"
- Body: numbered list 1)–5) present but fully redacted
- Footer: "Sent from my iPhone"
- Surrounding context (provided): "Coach! I've asked her for names and birthdays"

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for nily she is questio seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she

Sent from my iPhone

Begin forwarded message:

## Regards, (cont.)

From: ███████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff ██████████████████> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM ████████████████████████████████████ wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, Lesley Groff <██████████████████> wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin
her working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon–Fri 9AM–5:30PM EST  
  - Some contact details redacted

- Context: Airfare quote / reservation for "Yulia's family." Response/authorization required to complete booking.

- Prices:
  - Quote 1: Total air reservation incl. taxes & fees $1,248.00 ($249.60 per ticket) — "Tickets are on its way."
  - Quote 2 (alternate): Total $1,242.00 ($248.40 per ticket)

- Ticket rules:
  - Non-refundable after departure.
  - Refundable if cancelled prior to departure; cancellation penalty EUR 40.00.
  - Change fee: EUR 30.00.

- Itinerary:
  - Fri 14 Dec — Belavia Belarusian Airlines 938 — Economy — Duration 2h 20m  
    - Depart: Kazan International Airport (KZN) at 3:40 AM  
    - Arrive: Minsk National Airport (MSQ) at 6:00 AM
  - Sun 16 Dec — Belavia Belarusian Airlines 937 — Economy — Duration 2h 20m  
    - Depart: Minsk National Airport (MSQ) at 11:50 PM  
    - Arrive: Kazan International Airport (KZN) at 2:10 AM

- Action requested: Reply to the email with authorization to proceed / issue tickets.

## Regards, (cont.)

Key information from the image:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Her working hours are Monday through Friday from 9 AM to 5:30 PM EST.
*   There are 5 seats available.
*   Information regarding names and birthdays has been requested.
*   There is a discussion about hyphenated and double last names.

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for [REDACTED] family she is question seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <>
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)
Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <> wrote:
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

## Regards, (cont.)

-Sent from my iPhone

- --On Dec 4, 2018, at 3:37 PM, ████████████████████m> wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, Lesley Groff <████████████████> wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin
her working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

- Ticket is non-refundable after departure.

Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ck change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

- Document type: email thread screenshot (multiple replies)
- Role shown: Centurion Relationship Manager (appears multiple times)
- Business hours: Mon through Friday 9AM–5:30PM EST
- Signature: [Name redacted] (nickname redacted), Centurion Relationship Manager
- Repeated footer: "Sent from my iPhone" (several occurrences)
- Key message snippets:
  - "Sorry. You are correct. Hyphenated last name."
  - "First and middle name"
  - "[redacted] - double last name?"
  - "Coach! I've asked her for names and birthdays"
  - "Yes, 5 seats available, coach or business? Names?"
- Redactions: several large blacked-out blocks, including a numbered list (1)–5)) fully redacted
- Action items implied: collect names and birthdays; confirm whether seats are for coach or business and collect names.

## Regards, (cont.)

Key information:

*   Natalia Molotkova (Centurion Relationship Manager) is assisting with travel arrangements.
*   Juliya Silinskaya is requesting flight tickets for her family (5 people) from Kazan to Minsk (Dec 14-16).
*   Hotel: Marriott Minsk, Dec 14-17.
    *   Room requests:
        *   2 adults
        *   2 adults + 1 bed for a teenage kid
        *   2 adults
        *   1 adult
*   Nonstop flight from Kazan to Minsk (3:40 am - 6:00 am) is not showing availability for 5 people.
*   Lesley Groff requested hotel preferences, room numbers, and dates.

## Regards, (cont.)

On Dec 4, 2018, at 3:37 PM,  wrote:
Hi Les!
I would also need help with the hotel in Minsk for my family..
who should I talk to and what info should I provide?
On Dec 4, 2018, at 15:36, Lesley Groff  wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelir working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americaneroress comfolvshing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tl are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicii

## Hotel:

1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

Do they need 4 rooms?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks

Sent from my iPhone

On Dec 5, 2018, at 9:12 AM, Natalia Molotkova ██████████████████████████ wrote:

## Hotel: (cont.)

- Email date/time: Dec 4, 2018, 5:16 PM
- Sender: [name redacted], Centurion Relationship Manager
- Office hours: Mon–Fri 9AM–5:30PM EST

Fare quotes
- Quote 1: Total air reservation (incl. taxes & fees): $1,248.00 ($249.60 per ticket)
- Quote 2 (earlier): Total air reservation (incl. taxes & fees): $1,242.00 ($248.40 per ticket)

Ticket rules
- Non-refundable after departure
- Refundable if cancelled prior to departure: EUR 40.00 cancellation penalty applies
- Change fee: EUR 30.00

Flights
- Fri 14 Dec — Belavia Belarusian Airlines 938 — Economy — 2h 20m
  - Depart: Kazan International Airport (KZN) at 3:40 AM
  - Arrive: Minsk National Airport (MSQ) at 6:00 AM
- Sun 16 Dec — Belavia Belarusian Airlines 937 — Economy — 2h 20m
  - Depart: Minsk National Airport (MSQ) at 11:50 PM
  - Arrive: Kazan International Airport (KZN) at 2:10 AM

Actions requested
- "Please issue all tickets for [family name redacted]"
- "Please reply to this email and provide your authorization to proceed"

## Hotel: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Content: Large blacked-out/redacted rectangular area occupying most of the image.
- Visible elements: Left margin shows the numbers 1, 2, 3, 4, 5 stacked vertically.
- No readable text or other graphics inside the blacked-out area.
- Context provided outside image: "Hours: Mon through Friday 9AM-530PM EST" and "Sent from my iPhone."

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
n██████████████████████████████
(███)
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for mily she is questio seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <>
Subject: Re: Natasha Amex

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <███████████m> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-

## Regards, (cont.)

- -On Dec 4, 2018, at 3:37 PM,

> wrote:

- -Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, Lesley Groff wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelil her working on the new dates and hotel for you now. She is on it.

- - -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing:

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is again Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference 4

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ctq change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

The image shows a list labeled 1 through 5, with each item starting with "K". The rest of the content is obscured.

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Checking.

Regards,
Natalia (Natasha) Molotkova
████████████████████
████████████████████
████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ████family she is question
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████>
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff ████████████>
Subject: Re: Natasha Amex

-
Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I h
do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff ████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ████████████████████████ wrote:

## Regards, (cont.)

- -Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, Lesley Groff <lesley.groff@...> wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelir working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for"aily amily as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ███████████████████████████████████> wrote:

ok, here is air fare:

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

- Ticket is non-refundable after departure.

Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; ck change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

1)
2)
3)
4)
5)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight forMamily she is questior Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

## Regards, (cont.)

1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I F do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <████████████████████> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- --On Dec 4, 2018, at 3:37 PM, ███████████████████████████████> wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, Lesley Grof ██████████████████████ wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin
working on the new dates and hotel for you now. She is on it.
- - -
- - -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

ok, here is air fare:

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; cha change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

1) K

## Regards, (cont.)

- Visible list items (empty): "2)", "3)", "4)", "5)"
- Signature: "Sent from my iPhone"
- Surrounding context provided: "Coach! I've asked her for names and birthdays"

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova
<u>Centurion</u> Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
n
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for amily she is questior Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated I

Sent from my iPhone

Begin forwarded message:

From: J
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

## Regards, (cont.)

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I h

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <redacted> wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

- -Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, Lesley Groff wrote:

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is cancelin working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pr

I am checking availability, but can you ask her which room for who?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

<table><tr><th>Yes </th><th></th></tr><tr><td>Sent from my iPhone</td><td></td></tr><tr><td>On Dec 5, 2018, at 9:34 AM, Natalia Molotkova &lt;</td><td>wrote: </td></tr><tr><td>Hotel: </td><td></td></tr><tr><td>1) 2 adults</td><td></td></tr><tr><td>2) 2 adults +1 bed for a teenage kid</td><td></td></tr><tr><td>3) 2 adults</td><td></td></tr><tr><td>4) 1 adult</td><td></td></tr><tr><td>Do they need 4 rooms?</td><td></td></tr><tr><td>Regards, </td><td></td></tr><tr><td>Natalia (Natasha) Molotkova</td><td></td></tr><tr><td>Centurion Relationship Manager</td><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td><td></td></tr><tr><td>Ok. Is what it is. Thanks</td><td></td></tr><tr><td>Sent from my iPhone</td><td></td></tr><tr><td>On Dec 5, 2018, at 9:12 AM, Natalia Molotkov</td><td>wrote:</td></tr><tr><td>I am sorry, I was gone last night, was after 530pm.</td><td></td></tr><tr><td>Fare today is slightly higher: same rules as below</td><td></td></tr><tr><td>• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).</td><td></td></tr><tr><td>Tickets are on its way.</td><td></td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td><td></td></tr></table>

## Regards, (cont.)

██████████████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for Y██████amily as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <████████████████████> wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

	- Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.
Sent from my iPhone
First and middle name

## Regards, (cont.)

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>

Hours: Mon through Friday 9AM-530PM EST

- Image: screenshot of a message/email.
- Main content: a 5-item numbered list (1)–5)) with all item text fully redacted (large black rectangle).
- Footer: "Sent from my iPhone".
- Context provided: Sender — Natalia (Natasha) Molotkova, Centurion Relationship Manager; Hours: Mon–Fri 9:00 AM–5:30 PM EST; accompanying note: "Coach! I've asked her for names and birthdays".
- Not a chart; no legend present.

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Sorry to interrupt what you are doing but could you check on the flight for █████ family she is questioning?
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below

Sent from my iPhone

Begin forwarded message:

-
From: █████████████████████████████>
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <███████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tl do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <██████████████████> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM <█████████████████████████████> wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, Lesley Groff <████████████████████> wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the
working on the new dates and hotel for you now. She is on it.
- - -
- - -Sent from my iPhone

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Am for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the ser
You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 211 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

## Regards, (cont.)

- double last name?

## Regards,

## Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

The image shows five items numbered from 1 to 5 in a vertical list. The details of each item are blacked out.

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for

[ ]

family she is questioning?

## Regards, (cont.)

Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

## From

Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope 0-

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

-On Dec 4, 2018, at 3:37 PM,  wrote:
--
-Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, Lesley Groff wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I working on the new dates and hotel for you now. She is on it.

- -

- -Sent from my iPhone

## From (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below
• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets

for=

family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova te:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

- Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m

## From (cont.)

Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Large black rectangular block (content fully obscured), white border.
- Left margin shows a vertical numbered list: "1) 2) 3) 4) 5)".
- No visible/internal text or data inside the black area.
- Provided context: "Hours: Mon through Friday 9AM-530PM EST" and "Sent from my iPhone".

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

## Regards, (cont.)

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Mramily she is questioning? Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: ██████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <█████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th

Thank you very much for your help!

## Regards, (cont.)

-On Dec 4, 2018, at 15:44, Lesley Groff wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM,  wrote:
- -
- -Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

--On Dec 4, 2018, at 15:36, Lesley Groff <> wrote:

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I working on the new dates and hotel for you now. She is on it.

## - -Sent from my iPhone

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail secunty or report a suspicious e-mail. please visit us at <u>amencenexpress comtphishing.</u> 2015 American Express. All nghts reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arne the actions of the service provider and the only remedy for any claims rating to senates or products provided by the service prowder is against the service are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purpos

## ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes .z change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

## ok, here is air fare: (cont.)

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
n
(877) 877-6867
Hours: Mon through Friday 9AM-530PM EST

- Large black/redacted rectangular area occupying most of the image.
- Left margin shows a numbered list with five entries: "1) 2) 3) 4) 5)" — no visible text for each item (redacted).
- Implied content: five list items were redacted/hidden.
- Surrounding context provided: "Regards, Natalia (Natasha) Molotkova — Centurion Relationship Manager. Hours: Mon through Friday 9AM-530PM EST. Sent from my iPhone."

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
(█████████████████████
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████
(█████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Y█████family she is questioning? I
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I hope th

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff ██████████████████wrote:

## Regards, (cont.)

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed -Sent from my iPhone - -On Dec 4, 2018, at 3:37 PM, > wrote: - -Hi Les! -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, Lesley Groff wrote: - - - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the t working on the new dates and hotel for you now. She is on it.

- -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## Hotel:

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

Do they need 4 rooms?

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Ok. Is what it is. Thanks

## Ok. Is what it is. Thanks (cont.)

Sent from my iPhone

On Dec 5, 2018, at 9:12 AM, Natalia Molotkova ██████████████████████ wrote:

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for= family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ██████████████████████████ wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

	- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Ok. Is what it is. Thanks (cont.)

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

1): 
2): 
3): 
4): 
5): 
Sent from my iPhone

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova

## Ok. Is what it is. Thanks (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for  family she is questioning? Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)
There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tr
Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff  wrote:
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

## Ok. Is what it is. Thanks (cont.)

-Sent  from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

- -Hi Les!

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, Lesley Groff wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I working on the new dates and hotel for you now. She is on it.



-Sent from my iPhone



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd pally concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arne the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service are responsible for any purchases. shipping charges and/or fess you authorize. We reserve the right to note profile and preference data for servicing pumas

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

## Ok. Is what it is. Thanks (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

A list numbered 1 to 5, blacked out. Text at the bottom indicates it was "Sent from my iPhone".

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████████████
██████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I

Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <>
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <██████████████> wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone

## Regards, (cont.)

- -On Dec 4, 2018, at 3:37 PM, wrote: - -Hi Les! - -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, Lesley Gro ote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the t working on the new dates and hotel for you now. She is on it.

-Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pro
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below
• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ████████mily as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ██████████████████████████████████ > wrote:

## Regards, (cont.)

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

1)
2)
3)
4)
5)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ████amily she is questioning? I
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

-
From: ████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff ████████████████████
Subject: Re: Natasha Amex

-

## Regards, (cont.)

## Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff ████████████████████████h> wrote:

-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ████████████████████████████ > wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, Lesley Groff < ██████████████████████ > wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
working on the new dates and hotel for you now. She is on it.

## -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

American Express usos 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer actions of the service provider and tho only remedy for any claims relating to services or products provided by the service prouder is against the service pro responsible for any purchases. shipping charges andior fees you authorize. We reserve the right to note profile and preference data for servicing purposes

## ok, here is air fare:

## ok, here is air fare: (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

1)

## Regards, (cont.)

2
3
4
5

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationshi. <u>Mana.er</u>

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ██████ family she is questioning? I
you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Than

Sent from my iPhone

Begin forwarded message:

From: ███████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: Lesley Groff <████████████████>
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid

## Regards, (cont.)

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope thi

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, Lesley Groff <██████████████wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ████████████████████████m> wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- - -
- - -On Dec 4, 2018, at 15:36, Lesley Groff ████████████████ wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.comrphishinq.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amen responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service piovidi provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to not, for servicing purposes.