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From:

Sent: Thur 8/9/2018 5:28:08 PM Subject: Fwd: FedEx Shipment 772930492821 Delivery Exception

Please be on the lookout for this Fed Ex...they tried to deliver this morning but I guess we didn't hear the doorbell! Hoping they will try again today before Jeffrey leaves, but i have called twice and Fed Ex is uncertain if they can deliver today. Most likely it will be tomorrow...which means after we receive we must Fed Ex to Palm Beach. Keep me posted on what happens...thanks!

To: eroth@intljet.com

## Subject: FedEx Shipment 772930492821 Delivery Exception

Reply-To: trackingmail@fedex.com

- Reply-To: trackingmail@fedex.com
- Status: We were unable to complete delivery of your package — "Delivery exception"
- Tracking #: 772930492821
- Ship date: Wed, 8/8/2018
- Scheduled delivery: Fri, 8/10/2018 by [time am unclear]
- Shipper: [NAME REDACTED]; INTERNATIONAL JET INTERIORS, I; Ronkonkoma, NY 11779, US
- Recipient: [NAME REDACTED]; 9 East 71st Street; New York, NY (zip partly visible as 1002_)
- Other: Heading "Shipment Facts" visible on form

## Subject: FedEx Shipment 772930492821 Delivery Exception (cont.)

- Image type: plain textured background (no chart, no text, no objects)
- Appearance: light gray speckled/noise pattern, uniform across image
- Orientation & aspect: very tall portrait strip (narrow width, high height)
- No legend, labels, or extractable data present

FedEx attempted, but was unable to complete delivery of the
following shipment:

Tracking number: 772930492821
Status: Delivery exception
Reference: Sample
Service type: FedEx Priority Overnight®
Packaging type: FedEx® Box
Number of pieces: 1
Weight: 2.00 lb.
Special handling/Services: Deliver Weekday Residential Delivery
Standard transit: 8/9/2018 by 10:30 am

## Resolving Delivery Issues

The reason delivery was not completed is outlined below. Where applicable, resolution recommendations are also provided.

<table><tr><th>Exception Reason</th><th>Recommended Action</th></tr><tr><td>1. Customer not Available or
Business Closed</td><td>Door tag will provide the time
and address of the FedEx
location where you may pick
up your shipment, and also
indicate if another delivery
attempt will be made.</td></tr></table>

## Preparing for Delivery

To help ensure successful delivery of your shipment, please review the below.

## Won't be in?

You may be able to hold your delivery at a convenient FedEx

## Won't be in? (cont.)

- Sender/brand: Federal Express (FedEx)
- Context: Notice about pickup at a World Service Center or FedEx Office; track shipment to determine "Hold at FedEx location" availability
- Do not reply: Email sent from an unattended mailbox; "Please do not respond to this message."
- Report generated: approximately 9:32 AM CDT on 08/09/2018
- Weights: "All weights are estimated."
- Delivery/claims: Shipment scheduled for delivery on or before displayed date; FedEx does not determine guarantee or delay claim requests solely on scheduled delivery; see FedEx Service Guide and FedEx Money‑Back Guarantee; contact FedEx customer support for questions
- Tracking: Click the tracking number to view latest status
- Standard transit: Defined as the date/time package is scheduled to be delivered based on selected service; limitations/exceptions may apply
- Legal/copyright: © 2018 Federal Express Corporation; content protected by copyright/trademark; "Review our privacy policy. All rights reserved."
- Closing: "Thank you for your business."

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