## To:

From: Natalia Molotkova

Sent: Thur 4/11/2019 4:06:24 PM

Subject: Ticket changes

Title: American Express V

I. April 14 - PBI-NYC - this flight can be in coach? Here are options:

Best coach fare is with Americans:

M /** 4633 14APR PBI LGA 0316P 0620P OPERATED BY REPUBLIC AIRLINES AS AMERICAN EAGLE

$242.90 , seats with extra leg room are at $50.00 additional.

Best business class fare is with American Airlines:

AA 1" 4633 14APR PBI LGA 0316P 0620P OPERATED BY REPUBLIC AIRLINES AS AMERICAN EAGLE

$386.91 per ticket.

II. , April 6 to Moscow - now she has already ticket in business class , we can just change it [ ]
to

SU 103D 16APR T JFKSVO SS1 720P 1145A 17APR

Will be even exchange.

She is no longer using her ticket on Jet Blue from St. Thomas to NYC tomorrow, correct?

III. - she is having now partially used ticket on Lufthansa from Miami, we can change it to depart from JFK:

LH 405 16APR JFK FRA 955P 1150A LH 896 17APR FRA VNO 305P 605P

Add collect will be $1513.00

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## To: (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact hours: Mon through Friday 9AM–5:30PM EST
- Key lines from thread:
  - "Do you have record locators? Just want to make sure pulling right reservation."
  - "On it."
  - "Sent from my iPhone"
- Action requested (travel change):
  - Change flights for two passengers (names redacted).
  - New outbound: depart from Palm Beach on Sunday, April 14 around 3:00 PM — direct if possible.
  - Fare preference: Economy Flex so one passenger can upgrade; requester asks for pricing on Economy, Economy Flex, and Business.
  - Then on Tuesday, April 16: one passenger to fly direct to Moscow in Economy Flex (so she can upgrade). (Remaining details truncated/redacted.)
- Notes: Several names and lines are redacted (black blocks).

## To: (cont.)

# to fly Tuesday April 16 to Vilnius in economy. Both flights to depart same airport (I assume JFK) around 5pm.

Sent from my Phone

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