To: Amex Centurian Travel[████████████████████████████████]
From: Lesley Groff
Sent: Tue 2/5/2019 10:46:18 PM
Subject: Re: Itinerary INCL TICKETNO for ███████/████████ 08FEB19 ████████

ok, thanks

On Feb 5, 2019, at 5:19 PM, Natalia Molotkova
<████████████████████████> wrote:

you can try dial them a ██████████████████████

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
(██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

It is not like nobody answers, it is a busy signal.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I should have it by tomorrow morning.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

so annoying....probably just too late over there....but its a hotel! you would think they would have people answ

On Feb 5, 2019, at 5:13 PM, Natalia Molotkova <blackened out> wrote:

Something wrong with phone line, it is busy all the time.

Regards,
<blackened out> (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████████ PM EST

I can't go through the line, so I am waiting for email from hotel.
Regards,
Natasha Molotkova
Centurion Relationship Manager

██████████████████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, Natalia Molotkova <███████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  /  08FEB19

The image is of an empty white box with very faint vertical lines.

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions, please Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitin <u>https.//myamextravel comthaqgaqe</u>

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Kiev

## FLIGHT AF 3374

## FLIGHT AF 3374 (cont.)

| Field | Value |
|---|---|
|Departing|Fri, Feb 08 2019, 01:20 PM — Paris, Charles De Gaulle (CDG)|
|Arriving|Fri, Feb 08 2019, 05:35 PM — Kiev, Boryspil (BKB)|
|Airline|Air France (operated by Ukraine Intl Air)|
|Stops|Non-stop|
|Duration|3 hrs 15 mins|
|Departure Terminal|Terminal 2 D|
|Class|K Economy Class|
|Aircraft|Boeing 737-800|
|Meals|Hot Meal|
|Baggage|1 PC per adult|
|Flight confirmation|Air France: [redacted]|
|Hotel|Hyatt Regency Kiev|

## FLIGHT AF 3374 (cont.)

CHECK‑IN: Fri, Feb 08 2019
CHECK OUT: Sun, Feb 10 2019

HOTEL INFORMATION
- Address: 5 A Tarasova Street, KIEV UA 01001
- Telephone: 380-44-5811234
- Status: Confirmed

RATE & POLICY
- Base Rate: EUR 330.00 / per night
- Cancellation Policy: Cancel 24 Hours Prior To Arrival
- Note: May be subject to local taxes, service charges, and daily resort fees

HOTEL CONFIRMATION: [redacted / blacked out]

FLIGHT
- Route: Kiev to Paris
- Flight: AF 3375
- Departing: Sun, Feb 10 2019, 09:45 AM
- Airport: Kiev — Boryspil (Borispol) (KBP)

## FLIGHT AF 3374 (cont.)

| Field | Value |
|---|---|
| Arrival date & time | Sun, Feb 10 2019, 12:10 PM |
| Destination city | Paris |
| Arrival airport | Charles De Gaulle (CDG) |
| Airline | Air France (Operated by Ukraine Intl Airl) |
| Flight type | Non-stop |
| Duration | 3 Hrs 25 Mins |
| Arrival terminal | Terminal 2 D |
| Class | R Economy Class |
| Aircraft | Boeing 737 (All Series Passenger) |
| Meals | Food-Bev/Pur |
| Baggage allowance | 1 PC per adult |
| Flight confirmation | Air France: [redacted] |
| E‑ticket | Ticket AF [redacted]‑05FEB |

## FLIGHT AF 3374 (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL

When you travel more than 100 miles from home, you have 24/7 med select emergency coordination and assistance services. including me< XXXXXXXXXXt, cash wires and more. Card Members may be respon: third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review g most up to date and accurate entry/exit requirements for your travel di changes. American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor

You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices. Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. incl resort or facility fees. may be applicable to your stay and payable to tr from the property. You may wish to inquire with the hotel before your amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL (cont.)

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act ar and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly. from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment, or changes in fares. itir acts of God, fires. earthquakes. floods, climatic aberrations, acts of gc unrest, strikes. riots, theft. disease. accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers z meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals, and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technol. receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arras! types of compensation and incentives we receive. are subject to chan≤ recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL (cont.)

-: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -: -:

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha) Molotkova
Centurion Relationship Manager
.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

## ok thanks! (cont.)

The image is blank white space.

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions, please Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitin <u>https.//myamextravel comthaqgaqe</u>

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Kiev

## FLIGHT AF 3374

## FLIGHT AF 3374 (cont.)

- Departing
  - Fri, Feb 08 2019, 01:20 PM
  - Paris — Charles De Gaulle (CDG)

- Arriving
  - Fri, Feb 08 2019, 05:35 PM
  - Kiev — Boryspil (Borispol) (KBP)

- Airline
  - Air France
  - Operated by Ukraine Intl Air

- Flight details
  - Non-stop
  - Duration: 3 hrs 15 mins
  - Departure Terminal: Terminal 2 D

- Flight information
  - Class: K Economy
  - Aircraft: Boeing 737-800
  - Meals: Hot Meal
  - Baggage: 1PC per adult

- Flight confirmation
  - Air France: [redacted]

- Hotel details
  - HYATT REGENCY KIEV

## FLIGHT AF 3374 (cont.)

Key information:

*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019
*   Hotel Address: 5 A Tarasova Street, KIEV UA 01001
*   Hotel Telephone: 380-44-5811234
*   Hotel Status: Confirmed
*   Hotel Base Rate: EUR 330.00 / per night
*   Hotel Cancellation Policy: Cancel 24 Hours Prior To Arrival
*   Flight: AF 3375, Kiev to Paris
*   Departing: Sun, Feb 10 2019, 09:45 AM, Kiev Boryspil (Borispol) (KBP)

## FLIGHT AF 3374 (cont.)

| Field | Value |
|---|---|
| Arriving | Sun, Feb 10 2019, 12:10 PM |
| Destination city / Airport | Paris — Charles De Gaulle (CDG) |
| Airline | Air France (Operated by Ukraine Intl Air) |
| Service | Non-stop |
| Duration | 3 Hrs 25 Mins |
| Arrival Terminal | Terminal 2 D |
| Class | R Economy Class |
| Aircraft | Boeing 737 All Series Passenger |
| Meals | Food-Bev/Pur |
| Baggage | 1PC per adult |
| Flight confirmation | Air France: [REDACTED] |
| Traveller name(s) | [REDACTED] |
| E-ticket | Ticket AF [REDACTED]-05FEB |

## FLIGHT AF 3374 (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL

When you travel more than 100 miles from home, you have 24/7 med select emergency coordination and assistance services. including me< XXXXXXXXXXt, cash wires and more. Card Members may be respon: third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review g most up to date and accurate entry/exit requirements for your travel di changes. American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor

You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices. Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. incl resort or facility fees. may be applicable to your stay and payable to tr from the property. You may wish to inquire with the hotel before your amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL (cont.)

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act ar and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly. from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment, or changes in fares. itir acts of God, fires. earthquakes. floods, climatic aberrations, acts of gc unrest, strikes. riots, theft. disease. accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers z meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals, and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technol. receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arras! types of compensation and incentives we receive. are subject to chan≤ recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services provided by third party service providers.

Not pre-paid, waiting for the credit card authorization form.

Ms,
(Natasha) Molotkova
Centurion Relationshi Mana e

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pa)

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itineraryAmvamextravel.com></u> Date: <u>Februa</u> 5 2019 at 3:15:27 PM EST To: Subject: Itinerary INCL TICKETNO for 08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL (cont.)

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificati cannot accept incoming messages. If you have any questions, please cons: Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comThaqqaqe</u>

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris

## DEPARTING (cont.)

| Field | Details |
|---|---|
| Arrival airport | Boryspil (Borispol) (KBP) — Kiev |
| Arrival date & time | Fri, Feb 08 2019, 05:35 PM |
| From / Connecting airport shown | Charles De Gaulle (CDG) |
| Airline | Air France (operated by Ukraine Intl Airl) |
| Flight type | Non-stop |
| Duration | 3 hrs 15 mins |
| Departure terminal | Terminal 2 D |
| Class | K Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1 PC per adult |
| Flight confirmation | Air France: [redacted] |
| Hotel | HYATT REGENCY KIEV |
| Hotel check-in | Fri, Feb 08 2019

## DEPARTING (cont.)

- Check-out: Sun, Feb 10 2019

Hotel Information
- Address: 5 A Tarasova Street, KIEV UA 01001
- Telephone: 380-44-5811234
- Status: Confirmed
- Base Rate: EUR 330.00 / per night
- Cancellation Policy: Cancel 24 Hours Prior To Arrival
- Hotel confirmation: (redacted)

Flight
- Route: Kiev → Paris
- Flight: AF 3375
- Departing: Sun, Feb 10 2019, 09:45 AM — Kiev, Boryspil (Borispol) (KBP)
- Arriving: Sun, Feb 10 2019, 12:10 PM

## DEPARTING (cont.)

Key details from the image:

*   **Destination:** Paris, Charles De Gaulle (CDG)
*   **Airline:** Air France, Operated by Ukraine Intl AirI
*   **Flight:** Non-stop, Duration: 3 Hrs 25 Mins, Arrival Terminal: Terminal 2 D
*   **Flight Information:** R Economy Class, Boeing 737 All Series Passenger, Meals: Food-Bev/Pur, Baggage: 1PC per adult
*   **E-Ticket:** AF [redacted] -05FEB
*   **Traveller Information:** [redacted]
*   **Emergency Assistance:** Global assistance is available when travelling more than 100 miles from home.

## DEPARTING (cont.)

select emergency coordination and assistance services, including medical a
XXXXXXXXXXt, cash wires and more. Card Members may be responsible f
third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review www.V most up to date and accurate entry/exit requirements for your travel destin changes, American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to offers from American Express. For details about our e-mail practices, please Express Privacy Statement at www.americanexpress.com/privacy

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acro website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and hav

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip re amount of such charges.

Liability Statement. American Express Travel Related Services Company, its subsidiaries, affiliates and representatives (collectively, "Amex") act as an ag and you understand and agree that Amex shall not be liable for any loss, inj

## <u>Entry and Exit Information for Travel</u> (cont.)

to persons or property resulting, directly or indirectly, from (1) the acts of ort suppliers. including but not limited to delays. overbooking's, cancellation of ; operations. accidents or failures of equipment, or changes in fares. itinerarie acts of God, fires, earthquakes, floods, climatic aberrations. acts of governn unrest. strikes. riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or ; the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mz meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an indepenc a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us f; administrative services that we perform for them. such as granting them acc channels. participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exr American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBl#600469694. Iowa: TA# 669 Registered Iowa Tra\.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>amentanexoress comiphisenc.</u> C 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to ad en behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the sr responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pi

## ok, that should work...thank you!

On Feb 5, 2019, at 5:12 PM, █████ Molotkova <████████████████████████> wrote:

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, Molotkova < > wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@ 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able

Sent from my iPhone

Begin forwarded message:

## ok, that should work...thank you! (cont.)

*   **From:** American Express Travel (itinerary@myamextravel.com)
*   **Date:** February 5, 2019
*   **Subject:** Itinerary INCL TICKETNO for [redacted] 08FEB19 [redacted]
*   **Record Locator:** [redacted]
*   **Contact:** 1-877-877-0987
*   **Baggage Fee/Rules:** https://myamextravel.com/baggage

## ok, that should work...thank you! (cont.)

<table><tr><th></th><th></th><th>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</th></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM</td></tr><tr><td></td><td></td><td>Paris 
Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM
Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737-800</td></tr><tr><td></td><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td></td></tr></table>

## ok, that should work...thank you! (cont.)

Here's the information extracted from the image:

*   **Airline:** Air France
*   **Hotel:** Hyatt Regency Kiev
*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019
*   **Hotel Address:** 5 A Tarasova Street, Kiev UA 01001
*   **Hotel Telephone:** 380-44-5811234
*   **Hotel Status:** Confirmed
*   **Base Rate:** EUR 330.00 / per night
*   **Cancellation Policy:** Cancel 24 Hours Prior To Arrival

## ok, that should work...thank you! (cont.)

The image is a blank white image with faint vertical lines.

## Kiev to Paris

## FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun. Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Aid

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

## FLIGHT INFORMATION (cont.)

- Document: Traveller Information / E-Ticket (American Express Travel)
- Passenger name: redacted (black bars)
- E‑Ticket: Ticket AF [redacted] - 05FEB
- Emergency assistance (when traveling >100 miles from home; 24/7 medical/coordination services, cash wires, etc.):
  - Toll-free: 1-800-333-AMEX
  - Direct-dial collect: 1-715-343-7977
- Action button: Manage Your Trip
- Links / references:
  - American Express Travel (manage trip link)
  - Privacy: www.americanexpress.com/privacy
- Entry & Exit Information for Travel: advisory to periodically review up-to-date entry/exit requirements; American Express disclaims liability for inaccurate/incomplete info
- Note: See attached itinerary PDF or link for full terms and conditions.

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th>PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe
website below to download and install this free software

<u>httpWwww adobe conVproductslacrobat/readstep html</u>

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges, inc[
resort or facility fees. may be applicable to your stay and payable to th
from the property. You may wish to inquire with the hotel before your
amount of such charges.

Liability Statement American Express Travel Related Services Comp
subsidiaries, affiliates and representatives (collectively. "Amex") act at
and you understand and agree that Amex shall not be liable for any lo
to persons or property resulting. directly or indirectly, from (1) the acts
suppliers. including but not limited to delays. overbooking's. cancellati
operations, accidents or failures of equipment, or changes in fares. itir
acts of God, fires. earthquakes. floods. climatic aberrations, acts of gc
unrest, strikes. riots, theft. disease, accidents or failures related to the
telecommunications lines or facilities. or third party technology systerr
the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e
meet your individual needs. We consider various factors in identifying
recommending specific itineraries. In this role. we are acting as an inc
a fiduciary. We want you to be aware that certain suppliers pay us cor
for reaching sales targets or other goals. and from time to time may a
travel counselors. Certain suppliers may also provide compensation t
administrative services that we perform for them, such as granting the
channels, participating in marketing programs and supporting technoli
receive compensation from suppliers when customers use the
Americ-American
Express products to pay for supplier products and services.
enter into other business relationships with suppliers and these arranj
types of compensation and incentives we receive. are subject to chani
recommending itineraries. we may consider a number of factors, inclu
your preferences. The relationships we have with suppliers may also
identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash
Registration Number: UBI#600469694. Iowa: TA# 669 Registered low</th></tr></table>

## FLIGHT INFORMATION (cont.)

Key details from the image:

*   American Express copyright 2015
*   Concerns about email security or phishing directs users to americanexpress.com/phishing.
*   Mentions third party concierge service providers.
*   Includes a Privacy Statement and a link to the Centurion Card website.

## ok thanks!

On Feb 5, 2019, at 3:44 PM, ██████ Molotkova <██████████████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## ok thanks! (cont.)

- Original sender: "American Express Travel" <itinerary@myamextravel.com>
- Date/time: February 5, 2019 at 3:15:27 PM EST
- To: [redacted]
- Subject: Itinerary INCL TICKETNO for [redacted] 08FEB19 [redacted]
- Top message text: "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able..." / "Sent from my iPhone"
- Branding: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [redacted]
- Section: YOUR TRIP DETAILS
- Footer: "DO NOT REPLY TO THIS EMAIL. This message was sent from a no[reply]... cannot accept incoming messages."
- Customer service phone: 1-877-877-0987
- Baggage info link: https://myamextravel.com/baggage
- Several personal details (recipient name, ticket numbers, record locator) are redacted in image.

## ok thanks! (cont.)

<table><tr><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM
Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terrninal:Terrninal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class
Boeing 737-800</td></tr></table>

## ok thanks! (cont.)

| Field | Value |
|---|---|
| Meals | Hot Meal |
| Baggage | 1PC per adult |
| Flight Confirmation | Air France: [redacted] |
| Hotel Name | HYATT REGENCY KIEV |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |
| Address | 5 A Tarasova Street, KIEV UA 01001 |
| Telephone | +380-44-5811234 |
| Status | Confirmed |
| Base Rate | EUR 330.00 / per night |
| Cancellation Policy | Cancel 24 Hours Prior To Arrival |

## ok thanks! (cont.)

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Aid

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

- Document: Traveller Information (Air France / American-Express travel booking)
- Type: E-TICKET
- Ticket: Ticket AF [redacted] - 05FEB
- Emergency assistance: 24/7 coordination/assistance when traveling >100 miles from home
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977
- Action: "Manage Your Trip" (link/button) — View/manage via American Express Travel
- Entry & Exit Information: Advisory to periodically review entry/exit requirements; American Express disclaims liability for inaccurate/incomplete information

## FLIGHT CONFIRMATION (cont.)

offers from American Express. For details about our e-mail practices. Express Privacy Statement at <u>WWWamencanexpress tom/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. inct resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to th from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, "Amex") act af. and you understand and agree that Amex shall not be liable for any lo to persons or property resulting. directly or indirectly. from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment. or changes in fares. itir acts of God, fires. earthquakes. floods. climatic aberrations, acts of gc unrest, strikes. riots. theft. disease. accidents or failures related to the telecommunications lines or facilities. or third party technology system the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technob receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arran types of compensation and incentives we receive. are subject to chanc recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

## FLIGHT CONFIRMATION (cont.)

- Top/right footer: California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669.
- Privacy/links: "Privacy Statement | Visit the Centurion Card website" and phishing link: americanexpress.com/phishing
- Copyright/footer: © 2015 American Express. Note: American Express uses 3rd party concierge service providers (disclaimer about liability and fees).
- Main message line: "Not pre-paid, waiting for the credit card authorization form."
- Signature:
  - Name: [redacted]
  - Role: Centurion Relationship Manager
  - Email: [redacted]@centurion.com
  - Phone: (877) 877-0987
  - Hours: Mon through Friday 9AM–5:30PM EST
- Question at bottom: "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won’t be able to pay"

## FLIGHT CONFIRMATION (cont.)

Key Details:

*   Email from American Express Travel (itinerary@myamextravel.com) on February 5, 2019 at 3:15:27 PM EST.
*   Subject: Itinerary INCL TICKETNO for [REDACTED] 08FEB19 [REDACTED].
*   Record Locator: [REDACTED].
*   Options: Flights, Hotels, Cars, Cruises.
*   Customer service contact: 1-877-877-0987
*   Airline baggage information: https://myamextravel.com/baggage.

## FLIGHT CONFIRMATION (cont.)

<table><tr><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri. Feb 08 2019, 01:20 PM</td></tr><tr><td></td><td></td><td>Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM
Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraino Intl Aid</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class
Boeing 737-800</td></tr></table>

## FLIGHT CONFIRMATION (cont.)

Here's the key information from the image:

*   **Flights:** Air France
*   **Hotel:** HYATT REGENCY KIEV
    *   Check-in: Fri, Feb 08 2019
    *   Check-out: Sun, Feb 10 2019
    *   Address: 5 A Tarasova Street, KIEV UA 01001
    *   Telephone: 380-44-5811234
    *   Status: Confirmed
    *   Base Rate: EUR 330.00 / per night
    *   Cancellation Policy: Cancel 24 Hours Prior To Arrival
*   **Meals:** Hot Meal
*   **Baggage:** 1PC per adult

## FLIGHT CONFIRMATION (cont.)

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun. Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Air

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

Key information:
*   Air France
*   Traveller Information
*   E-ticket: Ticket AF ending in -05FEB
*   Emergency Assistance: 1-800-333-AMEX (toll-free) or 1-715-343-7977
*   Manage Trip: American Express Travel
*   Entry and Exit Information for Travel via website.

## FLIGHT CONFIRMATION (cont.)

offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>viAinv amencanexpress coal/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrol website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and has

Please be advised that certain mandatory hotel-imposed charges, including. resort or facility fees. may be applicable to your stay and payable to the hote from the property. You may wish to inquire with the hotel before your trip re amount of such charges.

Liability Statement. American Express Travel Related Services Company, Ii subsidiaries. affiliates and representatives (collectively, *Amex") act as an ac and you understand and agree that Amex shall not be liable for any loss. inji to persons or property resulting. directly or indirectly, from (1) the acts of on suppliers. including but not limited to delays. overbooking's, cancellation of operations, accidents or failures of equipment, or changes in fares. itinerarie acts of God. fires. earthquakes, floods, climatic aberrations. acts of governn unrest. strikes. riots, theft, disease. accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and ma meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an independ a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us fc administrative services that we perform for them, such as granting them acc channels. participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exf American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend.

## FLIGHT CONFIRMATION (cont.)

California State Seller of Travel Registration Number: 1022318. Washington
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the Si responsible for any purchases. shipping charges andfor fees you authorize, We reserve the right to note profile and preference data for servicing pi

Something wrong with phone line, it is busy all the time.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

## FLIGHT CONFIRMATION (cont.)

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, ████ Molotkova <████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pas

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

## (877) 877-0987 (cont.)

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions. please contac Service at 1-877.877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqage</u>

Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Fri. Feb 08 2019. 01:20 PM
Paris
Charles De Gaulle (CDG)

## DEPARTING (cont.)

*   **Arrival:** February 8, 2019 at 5:35 PM in Kiev (KBP)
*   **Airline:** Air France, operated by Ukraine Intl Airl
*   **Flight Details:** Non-stop, 3 hours 15 minutes duration, terminal 2D. K economy class, Boeing 737-800, Hot Meal, 1PC per adult baggage
*   **Hotel:** Hyatt Regency Kiev
*   **Check-in:** February 8, 2019

## DEPARTING (cont.)

## HOTEL INFORMATION

Address:5 A Tarasova Street
KIEV UA 01001
Telephone:380-44.5811234
Status:Confirmed

Base Rate: EUR 330.00 / per night May be subject to local taxes, service charges, and daily resort fees if applicr Cancellation Policy: Cancel 24 Hours Prior To Arrival

HOTEL CONFIRMATION



Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING (cont.)

- Airline: Air France
- Operated by: Ukraine Intl Airl
- Flight type: Non‑stop
- Duration: 3 Hrs 25 Mins
- Arrival Terminal: Terminal 2 D

- Flight information:
  - Class: R Economy Class
  - Aircraft: Boeing 737 All Series Passenger
  - Meals: Food‑Bev/Pur
  - Baggage: 1PC per adult

- Flight confirmation: Air France: [redacted]
- Traveller: [redacted]
- E‑Ticket: Ticket AF [redacted]-05FEB

- Emergency assistance note: 24/7 coordination when traveling >100 miles from home
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977

## ARRIVING (cont.)

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> most up to date and accurate entry/exit requirements for your travel destinatio changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to re offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www.americanexpress.com/privacY</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regz amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex') act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly, from (1) the acts of omi≤ suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God. fires, earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems, or ar

## <u>Entry and Exit Information for Travel</u> (cont.)

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi; receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangement≤ types of compensation and incentives we receive, are subject to change. In id• recommending itineraries, we may consider a number of factors, including sill your preferences. The relationships we have with suppliers may also influent. identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number- LIBI#600469694 Iowa: TA# 669 Registered Iowa Trave.

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the Si responsible for any purchases, shipping charges andlor fees you authorize. We reserve the right to note profile and preference data for servicing p.

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay
Sent from my iPhone
Begin forwarded message:
-
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

## ok thanks! (cont.)

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, please contac Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myarnextravel comibaqqaqe</u>

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

ARRIVING

## DEPARTING (cont.)

*   Date/Time: Fri, Feb 08 2019, 05:35 PM
*   Location: Kiev, Boryspil (Borispol) (KBP)
*   Airline: Air France (Operated By Ukraine Intl Airl)
*   Flight Type: Non-stop, Duration: 3 Hrs 15 Mins, Departure Terminal: Terminal 2 D
*   Flight Information: K Economy Class, Boeing 737-800, Meals: Hot Meal, Baggage: 1PC per adult
*   Hotel: HYATT REGENCY KIEV
*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019

## DEPARTING (cont.)

## HOTEL INFORMATION

Address:5 A Tarasova Street
KIEV UA 01001
Telephone:380-44-5811234
Status:Confirrned

Base Rate: EUR 330.00 / per night

May be subject to local taxes. service charges. and daily resort fees if appliu Cancellation Policy: Cancel 24 Hours Prior To Arrival

HOTEL CONFIRMATION

Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING (cont.)

Key details from the image:

*   **Airline:** Air France (operated by Ukraine Intl Airl)
*   **Flight Type:** Non-stop
*   **Duration:** 3 hours 25 minutes
*   **Arrival Terminal:** Terminal 2D
*   **Class:** R Economy Class
*   **Aircraft:** Boeing 737 All Series Passenger
*   **Meals:** Food-Bev/Pur
*   **Baggage:** 1PC per adult
*   **Emergency Assistance:** 1-800-333-AMEX, 1-715-343-7977

## ARRIVING (cont.)

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> most up to date and accurate entry/exit requirements for your travel destinatio changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to re offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www.americanexpress.com/privacY</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regz amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex') act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly, from (1) the acts of omi≤ suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God. fires, earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems, or ar

## <u>Entry and Exit Information for Travel</u> (cont.)

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi; receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangement≤ types of compensation and incentives we receive, are subject to change. In id• recommending itineraries, we may consider a number of factors, including sill your preferences. The relationships we have with suppliers may also influent. identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number- LIBI#600469694 Iowa: TA# 669 Registered Iowa Trave.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pr

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it I.

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  /  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

## <u>Entry and Exit Information for Travel</u> (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification cannot accept incoming messages. If you have any questions, please contact Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httpsfimyamextravel.cornibaqqage</u> 

Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING (cont.)

Key details from the image:

*   **Airline:** Air France
*   **Operator:** Ukraine Intl Airl
*   **Flight Type:** Non-stop
*   **Duration:** 3 Hrs 15 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Class:** K Economy
*   **Aircraft:** Boeing 737-800
*   **Meals:** Hot Meal
*   **Baggage:** 1PC per adult
*   **Hotel:** HYATT REGENCY KIEV
*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019

## ARRIVING (cont.)

Key details:

*   Address: 5 A Tarasova Street, KIEV UA 01001
*   Telephone: 380-44-5811234
*   Hotel Status: Confirmed
*   Base Rate: EUR 330.00 / per night
*   Cancellation Policy: Cancel 24 Hours Prior To Arrival
*   Flight: Kiev to Paris, AF 3375
*   Departure: Feb 10 2019, 09:45 AM, Kiev, Boryspil (Borispol) (KBP)
*   Arrival: Feb 10 2019, 12:10 PM, Paris, Charles De Gaulle (CDG)
*   Airline: Air France, operated by Ukraine Intl Airl, Non-stop

## ARRIVING (cont.)

Key details from the image:

*   Flight Duration: 3 Hrs 25 Mins
*   Arrival Terminal: Terminal 2 D
*   Economy Class: R
*   Aircraft: Boeing 737 All Series Passenger
*   Meals: Food-Bev/Pur
*   Baggage: 1PC per adult
*   Airline: Air France
*   E-Ticket Date: -05FEB
*   Emergency Assistance: 1-800-333-AMEX, 1-715-343-7977

## ARRIVING (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>WVAV  Visa(</u>  most up to date and accurate entry/exit requirements for your travel destination changes. American Express cannot guarantee the accuracy of the information p disclaims any liability for any inaccurate or incomplete information contained or

You may receive customer service emails even if you have requested not to rec offers from American Express. For details about our e-mail practices, please re' Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a

Please be advised that certain mandatory hotel-imposed charges, including, bu resort or facility fees. may be applicable to your stay and payable to the hotel of from the property. You may wish to inquire with the hotel before your trip regan amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. . subsidiaries, affiliates and representatives (collectively. *Amex") act as an agent and you understand and agree that Amex shall not be liable for any loss, injury, to persons or property resulting. directly or indirectly, from (1) the acts of omiss suppliers, including but not limited to delays. overbooking's. cancellation of sery operations. accidents or failures of equipment, or changes in fares, itineraries o acts of God, fires. earthquakes, floods, climatic aberrations, acts of governmerr unrest, strikes, riots, theft. disease, accidents or failures related to the public int telecommunications lines or facilities, or third party technology systems, or any the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and makin meet your individual needs. We consider various factors in identifying travel sup

## Manage Your Trip (cont.)

recommending specific itineraries. In this role, we are acting as an independent a fiduciary. We want you to be aware that certain suppliers pay us commissions for reaching sales targets or other goals. and from time to time may also provid travel counselors. Certain suppliers may also provide compensation to us for v. administrative services that we perform for them. such as granting them access channels, participating in marketing programs and supporting technology initiat receive compensation from suppliers when customers use the American Expres American Express products to pay for supplier products and services. From tim enter into other business relationships with suppliers and these arrangements, types of compensation and incentives we receive, are subject to change. In ider recommending itineraries. we may consider a number of factors, including supp your preferences. The relationships we have with suppliers may also influence identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington St; Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

Privacy Statement | Visit the Centurion Card website

## Manage Your Trip (cont.)

American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference d