To: 
From: Natalia Molotkova
Sent: Mon 2/18/2019 8:47:05 PM
Subject: Tickets for  and

Title: American Express ®

██ ████ PBI LGA 650P 939P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there a flight they could take that would arrive around 9pm instead of 8pm?

Sent from my iPhone

Tickets are on its way.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Perfect! Please issue tickets as stated below

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $939.40 ($469.70 per ticket).

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare

## Regards, (cont.)

- Purpose: One-way tickets requested from New York to Palm Beach for Friday, Feb 22 (request sent to Centurion concierge). Two passengers (names redacted).
- Action required: “Please reply to this email and provide your authorization to proceed.” / “Your response is required to complete this reservation.”
- Fare summary:
  - Total (including taxes & fees): $939.40
  - Per ticket: $469.70
  - Ticket non-refundable; $200 change penalty plus fare difference
- Proposed flight:
  - Fri, 22 Feb — JetBlue 61944 — Economy — 2h 58m
  - Depart: Palm Beach Intl Airport (West Palm Beach, PBI) at 5:08 PM
  - Arrive: Newark Liberty Airport (EWR) at 8:06 PM
- Request text (excerpt): “I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for [redacted] and [redacted]. Any NY airport.”
- Sender / concierge:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager (American Express)
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Message includes standard American Express Centurion/concierge disclaimer and “Sent from my iPhone.”

## Regards, (cont.)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for  and . Any NY airport

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Yes. That would be great. Code is ████

Sent from my iPhone

Lesley, regular seats are under airport control, do you want me to try to get them seats with extra leg at extra fee?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████

████████

Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Perfect! Please issue tickets as stated below

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $939.40 ($469.70 per ticket).

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare

• Fri, 22 Feb - JetBlue 61944 - Economy - 2h 58m Departing: Palm Beach Intl Airport, West Palm Beach (PBI) at 5:08 pm Arriving: Newark Liberty Airport (EWR) at 8:06 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for  and . Any NY airport

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website



To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you

## Regards, (cont.)

authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $939.40 ($469.70 per ticket).

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare

• Fri, 22 Feb - JetBlue 61944 - Economy - 2h 58m Departing: Palm Beach Intl Airport, West Palm Beach (PBI) at 5:08 pm Arriving: Newark Liberty Airport (EWR) at 8:06 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for  and . Any NY airport
Sent from my iPhone

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Lesley, regular seats are under airport control, do you want me to try to get them seats with extra
leg at extra fee?

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Key information from the email includes:

*   Sent by Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Total air reservation cost: $939.40 ($469.70 per ticket).
*   Ticket is non-refundable.
*   Change penalty: $200.00 plus fare difference.
*   JetBlue flight 61944 on Fri, 22 Feb: PBI to EWR.
*   Departure from PBI at 5:08 pm.
*   Arrival at EWR at 8:06 pm.
*   Work Hours: Monday - Friday 9AM - 5:30 PM EST

## Regards, (cont.)

I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for  and . Any NY airport
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $939.40 ($469.70 per ticket).
• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare
• Fri, 22 Feb - JetBlue 61944 - Economy - 2h 58m
Departing: Palm Beach Intl Airport, West Palm Beach (PBI) at 5:08 pm
Arriving: Newark Liberty Airport (EWR) at 8:06 pm

Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

I need one way tickets from New York to Palm Beach this Friday, February 22 departing around 5 PM coach for  and . Any NY airport
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

## Regards, (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.