From: 
Sent: Mon 6/5/2017 12:56:29 PM
Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810

Begin forwarded message:

From: Sultan Bin Sulayem
Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-
627542-142810
<u>Date: June 3 2017 at 1:20:16 AM EDT</u>
To

Dear

I assumed you have not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following e mail can you chase them in please Yours Sultan

Sent from my iPhone

Begin forwarded message:

From: <u>customercare@23andme corn</u> Date: May 23, <u>2017</u> at <u>5:07:37 PM GMT+2</u> To: ssulayem Subject: Re: (983918) Action Required - Your 23andMe Order #740.627542-142810 Reply-To: <u>customercaree23endme.com</u>

# Please type your reply above this line #

<u>Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810</u>

Hello ssulayem,

Your request <u>(#983918)</u> has been updated. You can view the update below.

## Taylor, May 23, 8:07 AM PDT:

Hello  Jeffery,

I am reaching out to you with regards to your recent 23andMe order <u>#740-627542-</u> 142810.

Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in

## Taylor, May 23, 8:07 AM PDT: (cont.)

your recent purchase.

Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information.

Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled.

Best regards,

Taylor
The 23andMe Team

## Taylor, May 23, 8:06 AM PDT:

This ticket was created on your behalf by 23andMe Customer Care.

You can update your support request by replying to this email with additional comments or by following this link: <u>https://customercare.23andme.com/hc/requests/983918</u>