To: ██████████████ [████████████]
From: Natalia Molotkova
Sent: Tue 10/23/2018 3:47:53 PM
Subject: Void ticket and rebook XKWIET

Title: American Express OD

- Document: Email/reservation excerpt (Title: American Express OD)
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact block: redacted (black box)
- Office hours: Mon through Friday 9AM–5:30PM EST
- Short messages present: "My pleasure.", "Tickets are on its way.", "Please issue tickets as shown below. Thanks."
- Footer line repeated: "Sent from my iPhone"
- Reservation note: "Your response is required to complete this reservation. Prices and availability are subject to change."
- Price summary: Total air reservation, including taxes and fees: $498.40 (per ticket shown as $249.20; image displays $249,20)

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Wed 24 Oct - JetBlue 761 - Economy - 2h 53m Departing: New York La Guardia Airport, (LGA) at 4.09pm Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.02pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Jeffrey wants  and  to go to PB tomorrow now. Can we void and rebook same flight?

View your Trips

Travel Arrangements for

American Express Travel ███████t
Record Locator

## Tuesday 23 Oct 18

## Flight Information

<table><tr><th>Date</th><th>23 Oct 2018</th></tr><tr><td>Airline</td><td>Jetblue Airways</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>B6 761 R Economy Class</td></tr><tr><td>Origin</td><td>New York La Guardia, La Guardia</td></tr><tr><td>Destination</td><td>West Palm Beach, Palm Beach International</td></tr><tr><td>Departing</td><td>04:09 PM</td></tr><tr><td>Arriving</td><td>07:02 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal A</td></tr><tr><td>Estimated Time</td><td>2 Hrs 53 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>19C, 19B</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares,

## Flight Information (cont.)

itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.
Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/Or foes you authorize. We reserve the right to note proete and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $498.40 ($249,20 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

## • Wed 24 Oct - JetBlue 761 - Economy - 2h 53m

Departing: New York La Guardia Airport, (LGA) at 4.09pm

Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.02pm

## • Wed 24 Oct - JetBlue 761 - Economy - 2h 53m (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Yes, on it.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Jeffrey wants [REDACTED] and [REDACTED] to go to PB tomorrow now. Can we void and rebook same flight?
-
-
View your Trips
Travel Arrangements for
[REDACTED]
American Express Travel
[REDACTED]
Record Locator

Tuesday 23 Oct 18
Flight Information
Date: 23 Oct 2018

## • Wed 24 Oct - JetBlue 761 - Economy - 2h 53m (cont.)

<table><tr><th>Airline</th><th>Jetblue Airways</th></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>B6 761 R Economy Class</td></tr><tr><td>Origin</td><td>New York La Guardia, La Guardia</td></tr><tr><td>Destination</td><td>West Palm Beach, Palm Beach International</td></tr><tr><td>Departing</td><td>04:09 PM</td></tr><tr><td>Arriving</td><td>07:02 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal A</td></tr><tr><td>Estimated Time</td><td>2 Firs 53 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>19C, 19B</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

## American Express strongly recommends that you periodically review

<u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements

## American Express strongly recommends that you periodically review (cont.)

that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of
Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

-
-
-
-

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue tickets as shown below. Thanks

## American Express strongly recommends that you periodically review (cont.)

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $498.40 ($249,20 per ticket).

• Ticket is non-refundable, 5200.00 change/cancel penalty applies plus difference in fare

## • Wed 24 Oct - JetBlue 761 - Economy - 2h 53m

Departing: New York La Guardia Airport, (LGA) at 4.09pm Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.02pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Jeffrey wants  and  to go to PB tomorrow now. Can we void and rebook same flight?

View your Trips

## • Wed 24 Oct - JetBlue 761 - Economy - 2h 53m (cont.)

Travel Arrangements for

# American Express Travel
Record Locator



Tuesday 23 Oct 18

# American Express Travel
Record Locator (cont.)

## Flight Information

<table><tr><th>Date</th><th>23 Oct 2018</th></tr><tr><td>Airline</td><td>Jetblue Airways</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>B6 761 R Economy Class</td></tr><tr><td>Origin</td><td>New York La Guardia, La Guardia</td></tr><tr><td>Destination</td><td>West Palm Beach, Palm Beach International</td></tr><tr><td>Departing</td><td>04:09 PM</td></tr><tr><td>Arriving</td><td>07:02 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal A</td></tr><tr><td>Estimated Time</td><td>2 Hrs 53 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>19C, 19B</td></tr></table>

# American Express Travel
Record Locator (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at

# American Express Travel
Record Locator (cont.)

## Confirmed (cont.)

check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of
Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.
-
-
-
-

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that American Express is m no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We resolve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to

# American Express Travel
Record Locator (cont.)

## Confirmed (cont.)

change.

• Total air reservation, including taxes and fees: $498.40 ($249,20 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Wed 24 Oct - JetBlue 761 - Economy - 2h 53m Departing: New York La Guardia Airport, (LGA) at 4.09pm Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.02pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Jeffrey wants  and  to go to PB tomorrow now. Can we void and rebook same flight?
-

View your Trips
Travel Arrangements for
American Express Travel
Record Locator

# American Express Travel
Record Locator (cont.)

## Confirmed (cont.)

# American Express Travel
Record Locator (cont.)

## Tuesday 23 Oct 18

# American Express Travel
Record Locator (cont.)

## Flight Information

<table><tr><th>Date</th><th>23 Oct 2018</th></tr><tr><td>Airline</td><td>Jetblue Airways</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>B6 761 R Economy Class</td></tr><tr><td>Origin</td><td>New York La Guardia, La Guardia</td></tr><tr><td>Destination</td><td>West Palm Beach, Palm Beach International</td></tr><tr><td>Departing</td><td>04:09 PM</td></tr><tr><td>Arriving</td><td>07:02 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal A</td></tr><tr><td>Estimated Time</td><td>2 Hrs 53 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>19C, 19B</td></tr></table>

# American Express Travel
Record Locator (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.amencanexpress.com/pnvacy</u>

See attached itinerary PDF or link for full terms and conditions.

# American Express Travel
Record Locator (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of

# American Express Travel
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. we reserve the right to note profile and preference data for servicing purposes.