To: ███████████████[███████████████]
From: Natalia Molotkova
Sent: Mon 12/31/2018 10:22:21 PM
Subject: CHANGE Ticket for Ponomareva!! ███████████████

Title: American Express ®
Happy New Year, my dear friend, to you and your family!!!!
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok!! thank you Natasha! Happy New Year to you also!; Enjoy your day off!

On Dec 31, 2018, at 5:16 PM, Natalia Molotkova <nata@centurion.com> wrote:

I set up exchange.
I am off tomorrow, just tomorrow.
Happy New Year!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

great! {lease issue ticket as stated below! thanks

On Dec 31, 2018, at 5:05 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

VOIDED exchange, will be just one add collect - $33.00.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $33.00 (add collect).
• Ticket is non-refundable, $33.00 change penalty applies plus difference in fare

• Tue 08 Jan - Aeroflot 1006 - Business - 2h 5m Departing: Moscow Sheremetyevo Airport, (SVO) at 6.05pm Arriving: Khrabrovo Airport, Kaliningrad (KGD) at 7.10pm

• Fri 11 Jan - Aeroflot 1001 - Business - lh 55m Departing: Khrabrovo Airport, Kaliningrad (KGD) at 8.45am Arriving: Moscow Sheremetyevo Airport, (SVO) at 11.40am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change the outbound flight to SU1006 departing 6:05pm...she does not arrive Moscow of Can you change again please...sorry...

Begin forwarded message:

From: "American Express Travel" <██████████████████████████████████
Subject: Itinerary INCL TICKETNO for ██████████████████████████ 08JAN19 ████████████
Date: December 31, 2018 at 2:45:09 PM EST
To: █████████████████████████

FLIGHTS | HOTELS | CARS | CRUISES

- Header: YOUR TRIP DETAILS
- RECORD LOCATOR: [value redacted — black box covers locator]

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions, please Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visitin <u>https-//myamextravel comfbaggage</u>

Moscow to Kaliningrad

FLIGHT SU 1004

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Tue. Jan 08 2019, 01:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue. Jan 08 2019. 02.30 PM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
DuratIon:2 Hrs 5 Mins
Departure Terminal:Terminal B - Domestic

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

I Business Class
Airbus Industrie A320-100/200
Meals: Snack
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Kaliningrad to Moscow

FLIGHT SU 1001

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Jan 11 2019, 08:45 AM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Jan 11 2019, 11:40 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

- Airline: Aeroflot (Operated by Aeroflot)
- Flight type: Non-stop
- Duration: 1 hr 55 mins
- Arrival terminal: Terminal B - Domestic

- Flight information:
  - Class: C Business Class
  - Aircraft: Airbus Industrie A320 Sharklets
  - Meals: Snack
  - Baggage: 2PC per adult

- Flight confirmation: redacted (black box)
- E‑ticket: redacted (black box)
- Loyalty program: redacted (black box)

- Footer: “Need emergency assistance on your trip? Call the global hotline”

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

- Organization: American Express / American Express Centurion Travel Service
- Button/action: "Manage Your Trip"
- Contact phone: "1-800-333-AMEX (toll-free)" and a direct-dial collect number shown partially redacted
- Login: "View and manage your Trip by logging onto American Express Travel" (link referenced)
- Section: "Entry and Exit Information for Travel" — advises periodically reviewing up-to-date entry/exit requirements; AmEx disclaims liability for inaccuracies
- Email/privacy: You may still receive customer service emails; see American Express Privacy Statement at www.americanexpress.com
- Itinerary: "See attached itinerary PDF or link for full terms and conditions"
- PDF help link: http://www.adobe.com/products/acrobat/readstep.html
- Notice: Mandatory hotel-imposed charges (e.g., daily resort/facility fees) may apply and be payable at check-out; inquire with the property about existence/amount of such charges

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act a( suppliers and you understand and agree that Amex shall not be liable expense or damage to persons or property resulting, directly or indirec omissions of travel suppliers. including but not limited to delays, overt services, cessation of operations, accidents or failures of equipment. ( itineraries or schedules: or (2) acts of God. fires. earthquakes, floods. acts of governmental authorities, civil unrest. strikes, riots. theft. disea related to the public internet, telecommunications lines or facilities. or systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers z arrangements that meet your individual needs. We consider various fa travel suppliers to you and recommending specific itineraries. In this r independent third party and not as a fiduciary. We want you to be ava pay us commissions as well as incentives for reaching sales targets o time to time may also provide incentives to our travel counselors. Cei provide compensation to us for various marketing and administrative for them, such as granting them access to our marketing channels, pa programs and supporting technology initiatives. In addition. we receivi suppliers when customers use the American Express Card or other Ar products to pay for supplier products and services. From time to time business relationships with suppliers and these arrangements, includii compensation and incentives we receive, are subject to change. In ide recommending itineraries. we may consider a number of factors, inclu and your preferences. The relationships we have with suppliers may ( suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Travel Registration Number: UBI#600469694. Iowa: TA# 669 Register

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

VOIDED exchange, will be just one add collect - $33.00.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $33.00 (add collect).

• Ticket is non-refundable, $33.00 change penalty applies plus difference in fare

• Tue 08 Jan - Aeroflot 1006 - Business - 2h 5m Departing: Moscow Sheremetyevo Airport, (SVO) at 6.05pm Arriving: Khrabrovo Airport, Kaliningrad (KGD) at 7.10pm

• Fri 11 Jan - Aeroflot 1001 - Business - lh 55m Departing: Khrabrovo Airport, Kaliningrad (KGD) at 8.45am Arriving: Moscow Sheremetyevo Airport, (SVO) at 11.40am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Key information from the image:

*   Email from American Express Travel.
*   Subject: Itinerary INCL TICKETNO.
*   Date: December 31, 2018.
*   The outbound flight SU1006 departing 6:05pm needs to be changed.
*   Record Locator: \[redacted].
*   "Do Not Reply" message.
*   Link to airline baggage fees/rules: myamextravel.com/baggage.
*   Trip from Moscow to Kaliningrad.

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Tue. Jan 08 2019. 01.25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue. Jan 08 2019. 02:30 PM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:2 Hrs 5 Mins
Departure Terminal:Terminal B - Domestic

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

I Business Class
Airbus Industrie A320-1001200
Meals. Snack
Baggage 2PC per adult

FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Kaliningrad to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 1001

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Jan 11 2019, 08:45 AM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Jan 11 2019, 11:40 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Oporated By Aeroflot

Non-stop
Duration: 1 Hr 55 Mins
Arrival Terminal: Terminal B - Domestic

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

C Business Class
Airbus Industrie A320 Sharklets
Meals: Snack
Baggage: 2PC per adult

FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Document title: TRAVELLER INFORMATION

- Fields:
  - E-TICKET: [redacted]
  - LOYALTY PROGRAM: [redacted]

- Emergency assistance section:
  - When you travel more than 100 miles from home you have 24/7 medical, legal and other select emergency coordination and assistance services (medical referrals, PP# XXXXXXXXXX, cash wires, etc.).
  - Card Members may be responsible for costs charged by third‑party service providers.
  - Hotline numbers:
    - 1-800-333-AMEX (toll-free)
    - 1-[redacted] (direct-dial collect)

- Actions/links:
  - Button: Manage Your Trip
  - Link: American Express Travel (view and manage your Trip)

- Entry and Exit Information for Travel:
  - American Express recommends periodically reviewing entry/exit requirements online; cannot guarantee accuracy and disclaims liability for incomplete/inaccurate information.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

contained on that site.

You may receive customer service emails even if you have requested not to marketing offers from American Express. For details about our e-mail practi. the American Express Privacy Statement at <u>www americanexpress.cornipriv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrol to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and ha,.

Please be advised that certain mandatory hotel-imposed charges. including. daily resort or facility fees. may be applicable to your stay and payable to th. check-out from the property. You may wish to inquire with the hotel before the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. li subsidiaries, affiliates and representatives (collectively. "Amex") act as an ac suppliers and you understand and agree that Amex shall not be liable for an expense or damage to persons or property resulting, directly or indirectly. frc omissions of travel suppliers, including but not limited to delays. overbookin services. cessation of operations. accidents or failures of equipment. or chat itineraries or schedules: or (2) acts of God. fires. earthquakes. floods. climal acts of governmental authorities. civil unrest, strikes, riots, theft, disease. ac related to the public intemet. telecommunications lines or facilities, or third r systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and ma arrangements that meet your individual needs. We consider various factors travel suppliers to you and recommending specific itineraries. In this role. wi independent third party and not as a fiduciary. We want you to be aware tha pay us commissions as well as incentives for reaching sales targets or other time to time may also provide incentives to our travel counselors. Certain si provide compensation to us for various marketing and administrative service for them. such as granting them access to our marketing channels, participz programs and supporting technology initiatives. In addition, we receive coati suppliers when customers use the American Express Card or other America products to pay for supplier products and services. From time to time we ma business relationships with suppliers and these arrangements. including ley,

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

compensation and incentives we receive, are subject to change. In identifyin recommending itineraries, we may consider a number of factors, including s and your preferences. The relationships we have with suppliers may also in suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318_ Washington Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered b y

I set up exchange.

I am off tomorrow, just tomorrow.

Happy New Year!!!

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Hours: Mon through Friday 9AM-530PM EST

- Subject/date: On Dec 31, 2018, at 5:05 PM (email thread)
- Fare/fees:
  - VOIDED exchange — one add collect: $33.00
  - Total air reservation (incl. taxes/fees): $33.00 (add collect)
  - Ticket non-refundable; $33.00 change penalty applies plus any fare difference
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact info redacted)
- Office hours: Mon–Fri 9AM–5:30PM EST
- Note: Some contact/details are redacted in the image

Flights:
| Date | Flight | Cabin | Duration | Depart (Airport, code) | Dep time | Arrive (Airport, code) | Arr time |
|---|---:|---|---:|---|---:|---|---:|
| Tue 08 Jan | Aeroflot 1006 | Business | 2h 5m | Moscow Sheremetyevo (SVO) | 6:05 PM | Khrabrovo, Kaliningrad (KGD) | 7:10 PM |
| Fri 11 Jan | Aeroflot 1001 | Business | 1h 55m | Khrabrovo, Kaliningrad (KGD) | 8:45 AM | Moscow Sheremetyevo (SVO) | 11:40 AM |

- Additional note (partial): Request to change outbound flight to SU1006 departing 6:05 PM — message truncated.

# YOUR TRIP DETAILS (cont.)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Begin forwarded message:

From: "American Express Travel" ██████████████████████
Subject: Itinerary INCL TICKETNO for █████████████████████ 08JAN19 █████████
Date: December 31, 2018 at 2:45:09 PM EST
To: ███████████████████████

FLIGHTS HOTELS CARS CRUISES

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions. please contac Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/bagaacie</u>

# YOUR TRIP DETAILS (cont.)

## Moscow to Kaliningrad

# YOUR TRIP DETAILS (cont.)

## Moscow to Kaliningrad (cont.)

<table><tr><th></th><th rowspan="22"></th><th>FLIGHT SU 1004</th></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Tue, Jan 08 2019, 01:25 PM</td></tr><tr><td></td><td>Moscow </td></tr><tr><td></td><td>Sheremetyevo (SVO)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Tue, Jan 08 2019, 02:30 PM</td></tr><tr><td></td><td>Kaliningrad </td></tr><tr><td></td><td>Khrabrovo (KGD)</td></tr><tr><td></td><td>Aeroflot </td></tr><tr><td></td><td>Operated By Aeroilot</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:2 Hrs 5 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal B - Domestic</td></tr><tr><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td>I Business Class</td></tr><tr><td></td><td>Airbus Industrie A320-100/200</td></tr><tr><td></td><td>Meals: Snack</td></tr><tr><td></td><td>Baggage: 2PC per adult</td></tr><tr><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td>Aeroflot: UOLVLW</td></tr><tr><td></td><td>Kaliningrad to Moscow</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## Moscow to Kaliningrad (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Jan 11 2019, 08:45 AM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Jan 11 2019, 11:40 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroilot

Non-stop
Duration:1 Hr 55 Mins
Arrival Terminal:Terminal B - Domestic

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

C Business Class
Airbus Industrie A320 Sharklets
Meals: Snack
Baggage: 2PC per adult

FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

- Document type: American Express travel page (E-TICKET / Loyalty Program). Several fields redacted.
- Visible headings:
  - E-TICKET (details redacted)
  - LOYALTY PROGRAM (details redacted)
- Emergency assistance:
  - Title: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE
  - When you travel more than 100 miles from home, you have 24/7 medical, legal and other select emergency coordination and assistance services (some details and PP# redacted).
  - Note: Card Members may be responsible for costs charged by third‑party service providers.
  - Hotline: 1-800-333-AMEX (toll-free); direct-dial number shown but redacted.
- Actions/links:
  - Button: Manage Your Trip
  - Instruction: View and manage your Trip by logging onto American Express Travel (link shown).
- Entry/exit information:
  - Heading: Entry and Exit Information for Travel
  - Advice: American Express strongly recommends periodically reviewing the referenced website for up-to-date entry/exit requirements; they cannot guarantee accuracy and disclaim liability for inaccuracies.

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

You may receive customer service emails even if you have requested not to re marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>WWWamericanexpress com/prival</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acroba to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including, daily resort or facility fees. may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yo the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex') act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting. directly or indirectly, fron omissions of travel suppliers, including but not limited to delays, overbooking': services. cessation of operations, accidents or failures of equipment. or chant itineraries or schedules: or (2) acts of God, tires, earthquakes. floods, climatic acts of governmental authorities, civil unrest, strikes. riots, theft, disease, acci related to the public internet. telecommunications lines or facilities, or third pa systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role, we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other e time to time may also provide incentives to our travel counselors. Certain sue provide compensation to us for various marketing and administrative services for them, such as granting them access to our marketing channels, participati programs and supporting technology initiatives. In addition, we receive compe suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. including level( compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including sul

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

- Excerpt of legal/registration footer referencing supplier relationships: "The relationships we have with suppliers may also influ[ence] the suppliers we identify and the itineraries we recommend." (partial)
- California State Seller of Travel Registration Number: 1022318
- Washington travel registration / UBI number: UBI#600469694 (label partly visible)
- Iowa registration: TA# 669 (text truncated after "Registered Iowa…")
- Visual elements: two thick horizontal black separator bars across the page.

VOIDED exchange, will be just one add collect - $33.00.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $33.00 (add collect).

• Ticket is non-refundable, $33.00 change penalty applies plus difference in fare

• Tue 08 Jan - Aeroflot 1006 - Business - 2h 5m Departing: Moscow Sheremetyevo Airport, (SVO) at 6.05pm Arriving: Khrabrovo Airport, Kaliningrad (KGD) at 7.10pm

• Fri 11 Jan - Aeroflot 1001 - Business - lh 55m Departing: Khrabrovo Airport, Kaliningrad (KGD) at 8.45am Arriving: Moscow Sheremetyevo Airport, (SVO) at 11.40am

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

- Top instruction: "Please reply to this email and provide your authorization to proceed."
- Sender/title: [NAME REDACTED], Centurion Relationship Manager
- Work hours: Mon through Friday 9AM–5:30PM EST
- Request: Change outbound flight to SU1006 departing 6:05 PM — conflict noted: passenger's other flight does not arrive Moscow on 08 Jan until 3:20 PM; asks to "change again please...sorry..."
- Forwarded message summary:
  - From: "American Express Travel" [redacted]
  - Subject: Itinerary INCL TICKETNO for [redacted] 08JAN19
  - Date: December 31, 2018 at 2:45:09 PM EST
  - To: [redacted]
- Visuals: multiple blocks of information are blacked out/redacted (contact details and portions of forwarded content).

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION (cont.)

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httpslimyamextravel corn/baggage</u>

# YOUR TRIP DETAILS (cont.)

## Moscow to Kaliningrad

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Tue. Jan 08 2019. 01:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue. Jan 08 2019, 02:30 PM
Kaliningrad
Khrabrovo (KGD)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Key Details:

*   **Airline:** Aeroflot
*   **Flight:** Non-stop from Kaliningrad to Moscow
*   **Flight Number:** SU 1001
*   **Departure:** Fri, Jan 11 2019, 08:45 AM from Khrabrovo (KGD)
*   **Arrival:** Fri, Jan 11 2019, 11:40 AM at Sheremetyevo (SVO)
*   **Duration:** 2 Hrs 5 Mins
*   **Class:** Business
*   **Aircraft:** Airbus Industrie A320-100/200
*   **Meals:** Snack
*   **Baggage:** 2PC per adult
*   **Departure Terminal:** Terminal B - Domestic

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

- Operator: Aeroflot
- Flight type: Non-stop
- Duration: 1 Hr 55 Mins
- Arrival Terminal: Terminal B - Domestic

Flight information:
- Cabin: C Business Class
- Aircraft: Airbus Industrie A320 Sharklets
- Meals: Snack
- Baggage allowance: 2 PC per adult

Flight confirmation: [REDACTED]

Traveller information: [REDACTED]

E-ticket: [REDACTED]

Loyalty program:
- Aeroflot 1004184333

Emergency assistance summary:
- When traveling >100 miles from home, 24/7 medical, legal, financial and other emergency coordination (including medical/legal referrals, cash wires) is available. Card members may be responsible for third‑party service costs. PP# shown as XXXXXXXXXX in document.

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to. daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the properly. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively. 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God. fires. earthquakes, floods, climatic aberrations. acts of governmental authorities, civil unrest, strikes, riots, theft, disease. accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)