To: 
From: Natalia Molotkova
Sent: Thur 5/23/2019 3:57:48 PM
Subject: Change ticket! 16MAY19 (Need hotel & train ticket !)

Title: American Express ®
1st class - $327, Premier - $365.00
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

lets do 2:01pm
can I have price of premium economy and biz? (or is it first?)

On May 23, 2019, at 11:49 AM, Natalia Molotkova <██████████████████████████████████>
wrote:

Trains are:
At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for ████. researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <██████████████████████████████> wrote:

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

## CLASSIC ROOM

<table><tr><th>**429.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

## SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY 01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## DELUXE ROOM

<table><tr><th>**519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <██████████████████████████> wrote:

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks
On May 23, 2019, at 9:36 AM, Natalia Molotkova <██████████████████████████████████> w

Let's start with air first:

Your response is required to complete this reservation. Prices and availability

• Total air reservation, including taxes and fees: $0.00 (exchange with refund

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

## Regards, (cont.)

- Document: email / travel itinerary fragment (file IDs: EFTA_R1_01112565, EFTA02286363)
- Contact: Centurion Relationship Manager (name/email redacted)
- Office hours: Mon through Friday 9AM–5:30PM EST
- Sender message snippets:
  - "Morning, thank you, I am OK. Working on exchange."
  - "Morning. Hope you are feeling ok.!! We need to change [REDACTED] ticket to London to depart ..."
  - "Book the InterContinental hotel in London May 30–June 2."
  - "Then she needs a train ticket from [text truncated/redacted]."
- Service labels visible: "FLIGHTS | HOTELS | CARS"
- Record locator: [REDACTED]
- Footer note: "DO NOT REPLY TO THIS EMAIL. This message cannot accept incoming messages." Phone/service: 1-[REDACTED]

EFTA_R1_01112565
EFTA02286363

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>Airline Baggage Fee/Rules may apply and cal
<u>httos://myamextravel,com/banoaoe</u> </th></tr><tr><td></td><td></td><td></td><td></td><td>Other Information</td></tr><tr><td></td><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris </td></tr><tr><td></td><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td></td><td>Fri, May 17 2019. 08:45 AM
Osaka </td></tr><tr><td></td><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td></td><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr></table>

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>FLIGHT INFORMATION</th></tr><tr><td></td><td></td><td></td><td>Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er</td></tr><tr><td></td><td></td><td></td><td>Meals: Meals Snack</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Tokyo to London</td></tr><tr><td></td><td></td><td></td><td>FLIGHT BA 6</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 31 2019, 12:55 PM
Tokyo </td></tr><tr><td></td><td></td><td></td><td>Narita International Airport (NRT)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 31 2019, 05:20 PM
London </td></tr><tr><td></td><td></td><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td></td><td></td><td>British Airways</td></tr><tr><td></td><td></td><td></td><td>Operated By British Airways</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:12 Hrs 25 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 2</td></tr></table>

## Regards, (cont.)

| Field | Value |
|---|---|
| Airline | British Airways |
| Arrival Terminal | Terminal 5 |
| Seat | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2PC per adult |
| Flight confirmation | [redacted / blacked out] |
| Traveller name | [redacted / blacked out] |
| E‑ticket(s) | Ticket BA: [redacted], Ticket AF: [redacted], Ticket BA: [redacted] |
| Emergency assistance hotline | 1-800-333-AMEX (toll-free); alternate number [redacted]

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>Manage Your T

View and manage your Trip by logging onto <u>Ar Entry and Exit Information for Travel</u>

American Express recommends that you perio
review <u>www.Visacentral.com</u> for the most up tc
requirements for your travel destination. Due tr
Express cannot guarantee the accuracy of the
expressly disclaims any liability for any inaccu
contained on that site.

You may receive customer service emails ever
receive email marketing offers from American
mail practices, please review the American Exl
at <u>www.amencanexpress.comiprivacv</u>

See attached itinerary PDF or link for full term:

PDF itinerary attachment:
If you are unable to view the PDF attachment.
Reader. Refer to website below to download al

<u>http://www.adobe.com/products/acrobat/reads</u> 

Thank you for choosing American Express Cer
pleasant trip.

Please be advised that certain mandatory hote
not limited to, daily resort or facility fees, may
payable to the hotel operator at check-out frorr
inquire with the hotel before your trip regardinc
such charges.

Liability Statement. American Express Travel
and its parent, subsidiaries, affiliates and repro</th></tr></table>

## Regards, (cont.)

act as an agent for travel suppliers and you un shall not be liable for any loss. injury, expense property resulting. directly or indirectly, from (1 suppliers, including but not limited to delays. o services, cessation of operations, accidents or changes in fares. itineraries or schedules: or (; earthquakes, floods, climatic aberrations. acts unrest. strikes. riots, theft, disease, accidents c Internet. telecommunications lines or facilities. systems. or any other cause beyond the contrc

Intermediary Disclosure. Amex assists you in f making arrangements that meet your individue factors in identifying travel suppliers to you an. itineraries. In this role. we are acting as an Ind. fiduciary. We want you to be aware that certaii as well as incentives for reaching sales targets time may also provide incentives to our travel may also provide compensation to us for vario services that we perform for them. such as gra marketing channels. participating in marketing technology initiatives In addition, we receive c when customers use the American Express Ca products to pay for supplier products and servi enter into other business relationships with su including levels and types of compensation an• subject to change. In identifying suppliers and may consider a number of factors, including st preferences. The relationships we have with s suppliers we identify and the itineraries we reci

California State Seller of Travel Registration N State Seller of Travel Registration Number UE Registered Iowa Travel Agency.

## Regards, (cont.)

| Field | Details |
|---|---|
|Document type| Email from American Express Centurion team (sender name redacted) |
|Action required| Reply to this email to provide authorization to proceed |
|Total air reservation (incl. taxes/fees)| $0.00 (note: line continues "exchange with refund of $38..." in image) |
|Fare rules| Ticket is refundable; changes subject to difference in fare |
|Flight| Thu, 30 May — British Airways 6 — Business — 12h 25m |
|Departing| Tokyo Narita Airport (NRT) at 12:55 pm |
|Arriving| London Heathrow Airport (LHR) at 5:20 pm |
|Contact / role| Centurion Relationship Manager (name redacted); email redacted |
|Contact hours| Mon–Fri 9:00 AM – 5:30 PM EST |
|Footer notes| ©2015 American Express; anti-phishing info: americanexpress.com/phishing |

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (email blacked out)
- Hours: Mon through Friday 9AM-530PM EST

- Message text (visible):
  - "Morning, thank you , I am OK.
    Working on exchange.
    Regards,
    Natalia (Natasha) Molotkova
    Centurion Relationship Manager"
  - "Morning. Hope you are feeling ok.!! We need to change [redacted] ticket to London to depart on
    intercontinental hotel in London May 30–June 2. Then she needs a train ticket from London to [truncated]"

- Travel metadata:
  - RECORD LOCATOR: [redacted]
  - Header/footer: "FLIGHTS | HOTELS | CARS | CRUISES" and "DO NOT REPLY TO THIS EMAIL."

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>cannot accept incoming messages. If you have any
Service at 1

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be a•
<u>htlps://mvamextrayei com/baqqaqe</u></th></tr><tr><td></td><td></td><td></td><td>Other Information</td></tr><tr><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Thu. May 16 2019, 01:55 PM
Paris </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 17 2019. 08:45 AM
Osaka </td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France

Operated By Air France</td></tr></table>

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>Non-stop 
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

FLIGHT INFORMATION</th></tr><tr><td></td><td></td><td></td><td>Your Seats: 108</td></tr><tr><td></td><td></td><td></td><td>W Premium Economy</td></tr><tr><td></td><td></td><td></td><td>Boeing 777-200/200Er</td></tr><tr><td></td><td></td><td></td><td>Meals: Meals Snack</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td></td><td>Air France:</td></tr><tr><td></td><td></td><td></td><td>Tokyo to London</td></tr><tr><td></td><td></td><td></td><td>FLIGHT BA 6</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 31 2019, 12:55 PM
Tokyo </td></tr><tr><td></td><td></td><td></td><td>Narita International Airport (NRT)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri, May 31 2019, 05:20 PM
London </td></tr><tr><td></td><td></td><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td></td><td></td><td>British Airways</td></tr></table>

## Regards, (cont.)

*   **Airline:** British Airways
*   **Flight Type:** Non-stop
*   **Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat:** 11J
*   **Class:** C Business Class
*   **Aircraft:** Boeing 787-9
*   **Meals:** Meals
*   **Baggage:** 2PC per adult
*   **Emergency Assistance:** Available when traveling more than 100 miles from home.

## Regards, (cont.)

<table><tr><th></th><th></th><th></th><th>more. Card Members may be responsible for the cos
service providers.</th></tr><tr><td></td><td></td><td></td><td>1-800.333-AMEX (toll-free) 1 (direct-c

Manage Your Trip

View and manage your Trip by logging onto <u>America Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td></td><td>American Express recommends that you periodically
review <u>www.Visacentral.com</u> for the most up to date
requirements for your travel destination. Due to freqt.
Express cannot guarantee the accuracy of the inform
expressly disclaims any liability for any inaccurate or
contained on that site.</td></tr><tr><td></td><td></td><td></td><td>You may receive customer service emails even if yot
receive email marketing offers from American Expre!
mail practices, please review the American Express I
at <u>wvAv.americanexpress.comiprivacy</u></td></tr><tr><td></td><td></td><td></td><td><change><s>See</s></change> attached itinerary PDF or link for full terms and I

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure
Reader. Refer to website below to download and inst</td></tr><tr><td></td><td></td><td></td><td><u>httplAvww.adobe conVproductsfacrobatireadstep_htr</u></td></tr><tr><td></td><td></td><td></td><td>Thank you for choosing American Express Centurior
pleasant trip.</td></tr><tr><td></td><td></td><td></td><td>Please be advised that certain mandatory hotel-impc
not limited to. daily resort or facility fees. may be apf
payable to the hotel operator at check-out from the p</td></tr></table>

## Regards, (cont.)

inquire with the hotel before your trip regarding the e such charges.

Liability Statement. American Express Travel Relate and its parent. subsidiaries, affiliates and representa act as an agent for travel suppliers and you understa shall not be liable for any loss. injury, expense or dar property resulting, directly or indirectly, from (1) the suppliers. including but not limited to delays, overboc services, cessation of operations. accidents or failure changes in fares, itineraries or schedules: or (2) acts earthquakes, floods. climatic aberrations, acts of go% unrest, strikes. riots, theft, disease. accidents or failu Internet. telecommunications lines or facilities, or thin systems, or any other cause beyond the control of Ai

Intermediary Disclosure. Amex assists you in finding making arrangements that meet your individual neec factors in identifying travel suppliers to you and rem itineraries. In this role, we are acting as an independ• fiduciary. We want you to be aware that certain supp as well as incentives for reaching sales targets or on time may also provide incentives to our travel coons' may also provide compensation to us for various ma services that we perform for them, such as granting marketing channels, participating in marketing progr. technology initiatives. In addition. we receive compel when customers use the American Express Card or i products to pay for supplier products and services. F enter into other business relationships with supplier! including levels and types of compensation and incei subject to change. In identifying suppliers and recorr may consider a number of factors. including supplier preferences. The relationships we have with supplie: suppliers we identify and the itineraries we recomme

California State Seller of Travel Registration Number State Seller of Travel Registration Number: UBI#600 Registered Iowa Travel Agency.

## Regards, (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova < > wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are st

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $3E

## Regards, (cont.)

- Ticket status: refundable; changes subject to fare difference.

Flight details:
| Date | Airline / Flight | Class | Duration | Depart (airport / time) | Arrive (airport / time) |
|---|---:|---|---:|---|---|
| Thu, 30 May | British Airways 6 | Business | 12h 25m | Tokyo Narita Airport (NRT) — 12:55 pm | London Heathrow Airport (LHR) — 5:20 pm |

- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender / signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST
- Additional notes in thread:
  - "good to know… hoping you feel good as new asap!"
  - "Morning, thank you, I am OK. Working on exchange."
  - Request to change [redacted] ticket to London to depart on [redacted]; book InterContinental hotel in London May 30–June 2; then arrange a train ticket from London.
- Redactions: Several names/details blacked out in the email. 
- Footer snippet: "FLIGHTS | HOTELS | CARS | CRUIS..."

## Regards, (cont.)

- Record locator: [redacted]
- Trip: Paris → Osaka
- Flight: AF 292 (Air France)
- Departing: Thu, May 16, 2019 — 01:55 PM
- Contact: DO NOT REPLY to this email; Customer Service at [redacted]
- Baggage info: https://myamextravel.com/baggage
- Other Information: [redacted]

## Regards, (cont.)

- Route: Paris (Charles De Gaulle - CDG) → Osaka (Kansai International - KIX)  
  - Arriving: Fri, May 17, 2019 — 08:45 AM  
  - Airline: Air France (Operated by Air France)  
  - Flight type: Non-stop  
  - Duration: 11 hrs 50 mins  
  - Departure terminal: Terminal 2F  
  - Arrival terminal: Terminal 1  
  - Aircraft: Boeing 777-200/200ER  
  - Class / Seat: W Premium Economy — Seat 10B  
  - Meals: Meals, Snack  
  - Flight confirmation: Air France: [redacted]

- Route: Tokyo → London  
  - Flight: BA 6

## Regards, (cont.)

- Departure: Fri, May 31, 2019 — 12:55 PM — Tokyo Narita International Airport (NRT)  
- Arrival: Fri, May 31, 2019 — 05:20 PM — London Heathrow (LHR)  
- Carrier: British Airways (Operated by British Airways)  
- Service: Non-stop  
- Duration: 12 Hrs 25 Mins  
- Departure Terminal: Terminal 2  
- Arrival Terminal: Terminal 5  
- Seats: 11J  
- Class: C (Business Class)  
- Aircraft: Boeing 787-9  
- Meals: Meals included  
- Baggage: 2PC per adult  
- Flight confirmation: British Airways — [redacted/blackened]  
- Traveller information: redacted (black box visible)

## Regards, (cont.)

E-TICKET

Ticket BA

Ticket AF

Ticket BA

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE

When you travel more than 100 miles from home, you legal, financial or other select emergency coordination including medical and legal referrals, PP# XXXXXXXX more. Card Members may be responsible for the costs service providers.

1-800-333-AMEX (toll-free) 1 (direct-dia

Manage Your Trip

View and manage your Trip by logging onto <u>American</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date a requirements for your travel destination. Due to freque Express cannot guarantee the accuracy of the informa expressly disclaims any liability for any inaccurate or ii contained on that site.

You may receive customer service emails even if you I receive email marketing offers from American Express mail practices, please review the American Express Pr at <u>www.americanexpress.comfprivacy</u>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

<table><tr><th></th><th></th><th>See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services.
changes
earthquakes.
unrest.
internet.
systems,

Intermediary
making
factors
itineraries.
fiduciary.
as
time
may
services
marketing
technology
when
products
enter
including</th><th>attached itinerary PDF or link for full terms and cc

itinerary attachment:
you are unable to view the PDF attachment, ensure
Refer to website below to download and instal

<u>//www.adobe. com/productsracrobat/readstep html</u>

you for choosing American Express Centurion 1
trip.

be advised that certain mandatory hotel-impose
limited to, daily resort or facility fees. may be appli
to the hotel operator at check-out from the prc
with the hotel before your trip regarding the exi:
charges.

Statement. American Express Travel Related
its parent, subsidiaries, affiliates and representati).
as an agent for travel suppliers and you understan'
not be liable for any loss, injury. expense or dam;
resulting, directly or indirectly, from (1) the ac
including but not limited to delays, overbook
cessation of operations. accidents or failures
in fares, itineraries or schedules: or (2) acts c
floods, climatic aberrations, acts of gove
strikes, riots. theft, disease. accidents or failure
telecommunications lines or facilities, or third
or any other cause beyond the control of Am

Disclosure. Amex assists you in finding tr
arrangements that meet your individual needs.
in identifying travel suppliers to you and recom
In this role. we are acting as an independer
We want you to be aware that certain Supplie
well as incentives for reaching sales targets or othe
may also provide incentives to our travel counsel(
also provide compensation to us for various mark
that we perform for them, such as granting th
channels, participating in marketing prograr
initiatives. In addition, we receive compens
customers use the American Express Card or of
to pay for supplier products and services. Frc
into other business relationships with suppliers r
levels and types of compensation and intent</th></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

Key Information:

*   American Express privacy statement
*   American Express email security info
*   American Express uses 3rd party concierge service providers.
*   California State Seller of Travel Registration Number.
*   State Seller of Travel Registration Number: UBI#60048
*   Registered lowa Travel Agency.
*   Prices and availability are subject to change.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

- Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).
- Ticket is refundable, changes are subject to difference in fare.
- Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 3
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris d

FLIGHTS | HOTELS | CARS | CRUISES

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

Key details:
*   Record Locator: [redacted]
*   Airline Baggage Fee/Rules Link: https://myamextravel.com/baggage
*   Flight: Paris to Osaka, AF 292

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

<table><tr><th></th><th></th><th></th><th>DEPARTING</th></tr><tr><td></td><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris</td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td></td><td>Fri, May 17 2019, 08:45 AM</td></tr><tr><td></td><td></td><td></td><td>Osaka</td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td></td><td>Duration: 11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal: Terminal 2 F</td></tr><tr><td></td><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 10B</td></tr><tr><td></td><td></td><td></td><td>W Premium Economy
Boeing 777-200/200Er</td></tr><tr><td></td><td></td><td></td><td>Meals: Meals Snack</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION

Air France:</td></tr><tr><td></td><td></td><td></td><td>Tokyo to London</td></tr><tr><td></td><td></td><td></td><td>FLIGHT BA 6</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP
ASSIST HOTLINE (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 His 25 Mins
Departure Terminal:Terminal 2
Arrival TermInal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

British Airways

## TRAVELLER INFC

## TRAVELLER INFC (cont.)

Key details include:

*   E-ticket with ticket numbers.
*   Emergency assistance hotline 1-800-333-AMEX
*   www.Visacentral.com for travel entry/exit information.
*   American Express travel information disclaimer.

## TRAVELLER INFC (cont.)

<table><tr><th></th><th></th><th>receive
mail
at

See

PDF
If
Reader.

<u>http://www</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services,
changes
earthquakes,
unrest,
internet,
systems.

Intermediary
making
factors
itineraries.
fiduciary.
as
time
may
services
marketing
technology</th><th>email marketing offers from American Express. I
practices. please review the American Express Priv
<u>www americanexpress.corniprivacv</u>

attached itinerary PDF or link for full terms and con!

itinerary attachment:
you are unable to view the PDF attachment, ensure yc
Refer to website below to download and install I

<u>adobe comiproducts/acrobat/readstep.html</u>

you for choosing American Express Centurion Tr:
trip.

be advised that certain mandatory hotel-imposec
limited to, daily resort or facility fees. may be applica
to the hotel operator at check-out from the prop
with the hotel before your trip regarding the exist,
charges.

Statement. American Express Travel Related S
its parent, subsidiaries, affiliates and representative
as an agent for travel suppliers and you understand
not be liable for any loss, injury, expense or damac
resulting, directly or indirectly, from (1) the acts
including but not limited to delays. overbookin
cessation of operations, accidents or failures o
in fares, itineraries or schedules: or (2) acts of
floods, climatic aberrations. acts of govern
strikes. riots, theft, disease, accidents or failures
telecommunications lines or facilities. or third p
or any other cause beyond the control of Arno

Disclosure. Amex assists you in finding tra•
arrangements that meet your individual needs. \
in identifying travel suppliers to you and recomm
In this role, we are acting as an independent
We want you to be aware that certain supplier
well as incentives for reaching sales targets or other !
may also provide incentives to our travel counselor
also provide compensation to us for various marke'
that we perform for them. such as granting ther
channels. participating in marketing programs
initiatives. In addition, we receive compensal</th></tr></table>

## TRAVELLER INFC (cont.)

when customers use the American Express Card or attic products to pay for supplier products and services. Friar enter into other business relationships with suppliers an including levels and types of compensation and incentive subject to change. In identifying suppliers and recomme may consider a number of factors. including supplier avi preferences. The relationships we have with suppliers n suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1C State Seller of Travel Registration Number: UBI#600469 Registered Iowa Travel Agency.

The image shows interface elements (likely part of a website): a horizontal banner at the top and several rectangular navigation buttons with left and right arrow indicators.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tl are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profits and preference data for servicii

## TRAVELLER INFC (cont.)

Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

<table><tr><th>CLASSIC</th><th>ROOM</th><th></th></tr><tr><td>** 429.00</td><td></td><td>EFF 30MAY - 31MAY</td></tr><tr><td>439.00 </td><td></td><td>EFF 31MAY - 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY-01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## DELUXE ROOM

<table><tr><th>**519.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**</th><th>549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td></td><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td></td><td>619.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova
Centurion Manager ns



Hours: Mon through Friday 9AM-530PM EST

great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova ‹ > wrote:

## DELUXE ROOM (cont.)

- Email thread date/time: May 23, 2019 — 9:36 AM
- Sender: [Name redacted] — Centurion Relationship Manager (contact info redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Booking summary:
  - Total air reservation, incl. taxes/fees: $0.00 (exchange with refund of $3… — truncated)
  - Ticket is refundable; changes subject to fare difference
- Flight details:
  - Thu, 30 May — British Airways 6 — Business — 12h 25m
  - Depart: Tokyo Narita Airport (NRT) — 12:55 PM
  - Arrive: London Heathrow Airport (LHR) — 5:20 PM
- Requested action: “Please reply to this email and provide your authorization to proceed.” / “Please issue ticket as stated below.”
- Additional notes in thread: “OK, working on train and hotel next.”; “Working on exchange.”; brief well-wishes (“hoping you feel good as new asap!”)

## DELUXE ROOM (cont.)

- Source: Centurion Relationship Manager (name redacted)
- Hours: Mon–Fri 9AM–5:30PM EST
- Request: Change [redacted] ticket to London; book/stay at InterContinental Hotel in London May 30–June 2; needs a train ticket from London (destination/details redacted)
- Services referenced: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: redacted (black box)
- Note: "DO NOT REPLY TO THIS EMAIL. This message was [automated]... cannot accept incoming messages."
- Customer service phone: redacted
- Baggage rules link: https://myamextravel.com/baggage

## DELUXE ROOM (cont.)

<table><tr><th></th><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Thu. May 16 2019. 01:55 PM
Pans </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri. May 17 2019, 08:45 AM
Osaka </td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 108</td></tr></table>

## DELUXE ROOM (cont.)

Flight Confirmation: Air France.

Flight: Tokyo to London; BA 6.

Departing: Fri, May 31 2019, 12:55 PM; Tokyo, Narita International Airport (NRT).

Arriving: Fri, May 31 2019, 05:20 PM; London, London Heathrow (LHR).

British Airways. Non-stop, Duration: 12 Hrs 25 Mins. Departure Terminal: Terminal 2. Arrival Terminal: Terminal 5.

W Premium Economy, Boeing 777-200/200Er, Meals: Meals Snack.

## DELUXE ROOM (cont.)

- Seats: 11J
- Cabin: C Business Class
- Aircraft: Boeing 787-9
- Meals: Meals
- Baggage allowance: 2PC per adult

- Flight confirmation
  - Carrier: British Airways
  - Confirmation code: [redacted]

- Traveller information: [redacted]

- E-Ticket
  - Ticket numbers: [redacted] (multiple entries)

- Emergency assistance
  - Heading: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? ASSIST HOTLINE
  - Toll-free: 1-800-333-AMEX
  - Direct-dial: [redacted]
  - Note: Assistance available for medical, legal, financial and other emergency coordination when traveling 100+ miles from home

- UI element: "Manage Your Trip" button

## DELUXE ROOM (cont.)

<table><tr><th></th><th></th><th>View

<u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services,
changes</th><th>and manage your Trip by logging onto <u>American and Exit Information for Travel</u>

Express recommends that you periodically
<u>www.Visacentral.com</u> for the most up to date a
for your travel destination. Due to freque
cannot guarantee the accuracy of the informa
disclaims any liability for any inaccurate or ii
on that site.

may receive customer service emails even if you I
email marketing offers from American Express
practices, please review the American Express Pr
<u>www.americanexpress.com/privacy</u>

attached itinerary PDF or link for full terms and cc

itinerary attachment:
you are unable to view the PDF attachment, ensure
Refer to website below to download and instal

<u>//www adobe com/productsiacrobatrreadstep html</u>

you for choosing American Express Centurion 1
trip.

be advised that certain mandatory hotel-impos.
limited to, daily resort or facility fees, may be appli
to the hotel operator at check-out from the prc
with the hotel before your trip regarding the exi:
charges.

Statement. American Express Travel Related
its parent, subsidiaries, affiliates and representati‘
as an agent for travel suppliers and you understan.
not be liable for any loss, injury, expense or dam
resulting, directly or indirectly, from (1) the ac
including but not limited to delays, overbook
cessation of operations, accidents or failures
in fares, itineraries or schedules; or (2) acts o</th></tr></table>

## DELUXE ROOM (cont.)

earthquakes, floods, climatic aberrations, acts of gove unrest. strikes. riots, theft. disease, accidents or failure internet. telecommunications lines or facilities, or third systems, or any other cause beyond the control of Am

Intermediary Disclosure. Amex assists you in finding tr making arrangements that meet your individual needs. factors in identifying travel suppliers to you and recom itineraries. In this role, we are acting as an independer fiduciary. We want you to be aware that certain supplie as well as incentives for reaching sales targets or oche time may also provide incentives to our travel counsel( may also provide compensation to us for various mark services that we perform for them, such as granting th marketing channels, participating in marketing prograr technology initiatives. In addition, we receive compens when customers use the American Express Card or otI products to pay for supplier products and services. Frc enter into other business relationships with suppliers including levels and types of compensation and intent subject to change. In identifying suppliers and recomrr may consider a number of factors, including supplier a preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommenr

California State Seller of Travel Registration Number: State Seller of Travel Registration Number: UBI#6004( Registered Iowa Travel Agency.

## DELUXE ROOM (cont.)

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use any information for any lawful purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

- Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38.7O).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 3O May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:2O pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

## Privacy Statement | Visit the Centurion Card website (cont.)

- Sender: (name redacted), Centurion Relationship Manager  
- Contact hours: Mon–Fri 9:00 AM–5:30 PM EST

- Message summary:
  - Request to change [redacted] ticket to London to depart on May 30
  - Book InterContinental hotel in London: May 30–June 2
  - Book train ticket from London to Paris (details redacted)

- Record locator: [redacted]

- Footer / service info:
  - "DO NOT REPLY TO THIS EMAIL. This message was sent ... cannot accept incoming messages."
  - Service phone: [redacted]
  - Baggage info link: https://myamextravel.com/baggage
  - Header: FLIGHTS | HOTELS | CARS | CRUISES
  - Section title visible: YOUR TRIP DETAILS

## Privacy Statement | Visit the Centurion Card website (cont.)

<table><tr><th></th><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td><td>Paris to Osaka</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Thu, May 16 2019. 01:55 PM
Paris </td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Fri. May 17 2019. 08:45 AM
Osaka </td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 108</td></tr></table>

## Privacy Statement | Visit the Centurion Card website (cont.)

Key details of the flight:

*   **Flight:** BA 6 from Tokyo to London.
*   **Departure:** May 31, 2019, 12:55 PM from Narita International Airport (NRT).
*   **Arrival:** May 31, 2019, 05:20 PM at London Heathrow (LHR).
*   **Duration:** 12 hours 25 minutes.
*   **Airline:** British Airways.
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5

## Privacy Statement | Visit the Centurion Card website (cont.)

| Field | Value |
|---|---|
| Seat | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2PC per adult |
| Flight confirmation (British Airways) | [redacted] |
| Traveller name/info | [redacted] |
| E-Ticket numbers | Ticket BA [redacted]; Ticket AF [redacted]; Ticket BA [redacted] |
| Emergency assistance | 1-800-333-AMEX (toll-free); direct-dial number [redacted] |
| Action button | Manage Your Trip |

## Privacy Statement | Visit the Centurion Card website (cont.)

<table><tr><th></th><th></th><th rowspan="2">at

If</th><th>View and manage your Trip by logging onto <u>American Expre</u></th></tr><tr><td></td><td></td><td><u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically
review <u>www.Visacentral.com</u> for the most up to date and acc
requirements for your travel destination. Due to frequent cha
Express cannot guarantee the accuracy of the information pr
expressly disclaims any liability for any inaccurate or income
contained on that site.

You may receive customer service emails even if you have ri
receive email marketing offers from American Express. For c
mail practices. please review the American Express Privacy
<u>www.americanexpress.comiprivacv</u>

See attached itinerary PDF or link for full terms and condition

PDF itinerary attachment:
you are unable to view the PDF attachment, ensure you ha
Reader. Refer to website below to download and install this t

<u>http liwww adobe com/productsracrobatrreadstep html</u>

Thank you for choosing American Express Centurion Travel
pleasant trip.

Please be advised that certain mandatory hotel-imposed cha
not limited to, daily resort or facility fees, may be applicable
payable to the hotel operator at check-out from the property.
inquire with the hotel before your trip regarding the existence
such charges.

Liability Statement. American Express Travel Related Servic
and its parent, subsidiaries. affiliates and representatives (cc
act as an agent for travel suppliers and you understand and
shall not be liable for any loss, injury, expense or damage to
property resulting, directly or indirectly, from (1) the acts of c
suppliers. including but not limited to delays, overbooking's,
services, cessation of operations, accidents or failures of eqt
changes in fares, itineraries or schedules; or (2) acts of God</td></tr></table>

## Privacy Statement | Visit the Centurion Card website (cont.)

earthquakes, floods, climatic aberrations, acts of governmen unrest, strikes, riots. theft. disease. accidents or failures rela Internet. telecommunications lines or facilities, or third party systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel s making arrangements that meet your individual needs. We c factors in identifying travel suppliers to you and recommendi itineraries. In this role. we are acting as an independent third fiduciary. We want you to be aware that certain suppliers pa! as well as incentives for reaching sales targets or other goah time may also provide incentives to our travel counselors. C may also provide compensation to us for various marketing services that we perform for them. such as granting them ac marketing channels, participating in marketing programs anc technology initiatives. In addition, we receive compensation I when customers use the American Express Card or other An products to pay for supplier products and services. From tim enter into other business relationships with suppliers and thi including levels and types of compensation and incentives w subject to change. In identifying suppliers and recommendin may consider a number of factors, including supplier availab preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10223 State Seller of Travel Registration Number: UBI#600469694. Registered Iowa Travel Agency.

## Privacy Statement | Visit the Centurion Card website (cont.)

- Visible organization: American Express (Centurion Card)
- Links/text:
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing"
  - "© 2015 American Express. All rights reserved"
- Legal disclaimer (summary): American Express uses third‑party concierge/service providers who are not authorized to act on behalf of AmEx; users are responsible for purchases, shipping charges and fees they authorize; limited remedies against service providers.
- Redactions: two blacked‑out lines (likely personal contact details)
- From surrounding text: Natalia (Natasha) Molotkova — Centurion Relationship Manager; Hours: Mon–Fri 9:00 AM–5:30 PM EST

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <████████████████████████> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationshi <u>Mane er</u>

## Privacy Statement | Visit the Centurion Card website (cont.)

Key information:

*   Hours: Mon through Friday 9AM-530PM EST
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Change ticket to London to depart May 30, Intercontinental hotel in London May 30-June 2.
*   Train ticket needed from London to Paris
*   Record locator exists.
*   Flights, Hotels, Cars, Cruises.

## Privacy Statement | Visit the Centurion Card website (cont.)

- Route: Paris → Osaka
- Flight: AF 292
- Departing: Thu, May 16, 2019 — 01:55 PM — Paris, Charles de Gaulle (CDG)
- Arriving: Fri, May 17, 2019 — 08:45 AM — Osaka, Kansai International (KIX)
- Email note: "DO NOT REPLY" automated message; customer service phone number redacted
- Other Information: content redacted (black bar)
- Airline baggage rules: https://myamextravel.com/baggage

## Privacy Statement | Visit the Centurion Card website (cont.)

| Field | Value |
|---|---|
| Carrier | Air France (Operated by Air France) |
| Service | Non-stop |
| Duration | 11 hrs 50 mins |
| Departure Terminal | Terminal 2 F |
| Arrival Terminal | Terminal 1 |
| Seat | 10B |
| Class | W Premium Economy |
| Aircraft | Boeing 777-200/200Er |
| Meals | Meals, Snack |
| Flight confirmation | Redacted (blocked on image) |

| Field | Value |
|---|---|
| Route | Tokyo → London |
| Flight number | BA 6 |
| Depart | Fri, May 31 2019, 12:55 PM — Tokyo, Narita International Airport (NRT) |
| Arrive | Fri, May 31 2019, 05:20 PM — London, London Heathrow (LHR) |

## Privacy Statement | Visit the Centurion Card website (cont.)

*   Airline: British Airways
*   Flight Type: Non-stop
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2
*   Arrival Terminal: Terminal 5
*   Seat: 11J, C Business Class
*   Aircraft: Boeing 787-9
*   Meals: Meals
*   Baggage: 2PC per adult
*   E-Tickets: BA, AF, BA
*   Assistance: Emergency assistance hotline available when traveling more than 100 miles from home.

## Privacy Statement | Visit the Centurion Card website (cont.)

- Document source/brand: American Express Centurion Travel Services (references to American Express)
- Prominent button: "Manage Your Trip"
- Phone contact: 1-800-333-AMEX (toll-free); another direct-dial number is present but redacted/obscured
- Section title: "Entry and Exit Information for Travel"
  - Recommendation: periodically review www.Visacentral.com for up-to-date entry/exit requirements
  - Disclaimer: American Express cannot guarantee accuracy of third‑party site information / disclaims liability for inaccuracies
- Email notice: you may still receive customer service emails even if you have opted out of marketing
- Privacy link: www.americanexpress.com/privacy
- PDF itinerary: attached; instruction to install Adobe Reader if unable to view
  - Adobe link shown: http://www.adobe.com/products/acrobat/readstep.html
- Closing: Thank you for choosing American Express Centurion Travel Services; advisory about possible mandatory hotel charges
- Visual notes: portions of contact info are redacted/obscured; page is primarily text-based travel/itinerary guidance

## Privacy Statement | Visit the Centurion Card website (cont.)

not limited to, daily resort or facility fees, may be applicable to payable to the hotel operator at check-out from the property. inquire with the hotel before your trip regarding the existence a such charges.

Liability Statement. American Express Travel Related Service and its parent, subsidiaries, affiliates and representatives (coll. act as an agent for travel suppliers and you understand and a( shall not be liable for any loss, injury, expense or damage to p property resulting, directly or indirectly. from (1) the acts of on' suppliers. including but not limited to delays. overbooking's. a services, cessation of operations, accidents or failures of equir changes in fares, itineraries or schedules: or (2) acts of God. f earthquakes, floods, climatic aberrations, acts of governments unrest, strikes. riots, theft, disease. accidents or failures relate internet. telecommunications lines or facilities. or third party to systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suj making arrangements that meet your individual needs We coi factors in identifying travel suppliers to you and recommending itineraries. In this role. we are acting as an independent third p fiduciary. We want you to be aware that certain suppliers pay as well as incentives for reaching sales targets or other goals. time may also provide incentives to our travel counselors. Cei may also provide compensation to us for various marketing ar services that we perform for them, such as granting them 8CCE marketing channels, participating in marketing programs and technology initiatives. In addition, we receive compensation frx when customers use the American Express Card or other AmE products to pay for supplier products and services. From time enter into other business relationships with suppliers and thes including levels and types of compensation and incentives we subject to change. In identifying suppliers and recommending may consider a number of factors, including supplier availabili preferences. The relationships we have with suppliers may al: suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number. 102231E State Seller of Travel Registration Number: UBI#600469694. I. Registered Iowa Travel Agency.

## Privacy Statement | Visit the Centurion Card website (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
Hours: Mon through Friday 9AM-530PM EST.
A ticket to London needs to be changed for a departure on May 30.
Hotel in London May 30-June 2 is also needed.
A train ticket from London to Paris departing around 2:30pm is required.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

- Notice: "DO NOT REPLY TO THIS EMAIL." (incoming messages not accepted)
- Customer service phone: redacted (black box)
- Baggage info link: https://myamextravel.com/baggage
- Other Information: redacted (black box)

Trip:
- Route: Paris → Osaka
- Airline / Flight: AF 292
- Departing: Thu, May 16 2019, 01:55 PM — Paris, Charles De Gaulle (CDG)
- Arriving: Fri, May 17 2019, 08:45 AM — Osaka, Kansai International (KIX)

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

- Carrier: Air France (Operated by Air France)  
  - Non-stop; Duration: 11 hrs 50 mins  
  - Departure Terminal: Terminal 2 F  
  - Arrival Terminal: Terminal 1  
  - Flight confirmation: Air France [redacted]

- Flight information (seat/class/aircraft/meals):  
  - Seat: 10B  
  - Cabin: W Premium Economy  
  - Aircraft: Boeing 777-200/200ER  
  - Meals: Meals, Snack

- Segment: Tokyo → London  
  - Flight: BA 6  
  - Departing: Fri, May 31 2019, 12:55 PM — Narita International Airport (NRT)  
  - Arriving: Fri, May 31 2019, 05:20 PM — London Heathrow (LHR)

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Airline: British Airways
Operated by: British Airways

Flight type: Non-stop
Duration: 12 Hrs 25 Mins
Departure Terminal: Terminal 2
Arrival Terminal: Terminal 5

Flight information:
- Seat: 11J
- Class: C Business Class
- Aircraft: Boeing 787-9
- Meals: Meals
- Baggage: 2PC per adult

Flight confirmation: British Airways [redacted]

Traveller: [redacted]

E-Ticket:
- Ticket BA 1257360900126-14MAY
- Ticket AF 0577360900127-14MAY
- Ticket BA 1257361745479-17MAY

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

legal, financial or other select emergency coordination and ; including medical and legal referrals. PP# XXXXXXXXXXt. more. Card Members may be responsible for the costs char service providers.

1-800-333-AMEX (toll-free) 1-

(direct-dial coll

Manage Your Trip

View and manage your Trip by logging onto <u>American Expri</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and ac requirements for your travel destination. Due to frequent ch: Express cannot guarantee the accuracy of the information p expressly disclaims any liability for any inaccurate or incom contained on that site. You may receive customer service emails even if you have receive email marketing offers from American Express. For mail practices, please review the American Express Privacy at <u>www.americanexpress.com/privacy</u> See attached itinerary PDF or link for full terms and conditic PDF itinerary attachment: If you are unable to view the PDF attachment. ensure you h Reader. Refer to website below to download and install this <u>http i/www adobe comiproducts/acrobatireadstep html</u> Thank you for choosing American Express Centurion Travel pleasant trip. Please be advised that certain mandatory hotel-imposed ch

## <u>Entry and Exit Information for Travel</u> (cont.)

not limited to, daily resort or facility fees, may be applicable payable to the hotel operator at check-out from the property inquire with the hotel before your trip regarding the existent such charges.

Liability Statement. American Express Travel Related Servi and its parent, subsidiaries, affiliates and representatives (c act as an agent for travel suppliers and you understand and shall not be liable for any loss, injury, expense or damage tc property resulting, directly or indirectly. from (1) the acts of suppliers, including but not limited to delays. overbooking's. services. cessation of operations, accidents or failures of eq changes in fares, itineraries or schedules: or (2) acts of Goc earthquakes, floods, climatic aberrations. acts of governme; unrest. strikes, riots, theft, disease, accidents or failures I-el( internet. telecommunications lines or facilities. or third party systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel : making arrangements that meet your individual needs. We factors in identifying travel suppliers to you and recommenc itineraries. In this role. we are acting as an independent thin fiduciary. We want you to be aware that certain suppliers pz as well as incentives for reaching sales targets or other goa time may also provide incentives to our travel counselors. may also provide compensation to us for various marketing services that we perform for them, such as granting them al marketing channels, participating in marketing programs an technology initiatives. In addition. we receive compensation when customers use the American Express Card or other A products to pay for supplier products and services. From tin enter into other business relationships with suppliers and tt including levels and types of compensation and incentives v subject to change. In identifying suppliers and recommendir may consider a number of factors, including supplier availal preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number. 1022: State Seller of Travel Registration Number: UBI#600469694 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.

Trains are:

At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████
███████████

Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

## <u>Entry and Exit Information for Travel</u> (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for ███, researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <████████████████████>
wrote:

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

<table><tr><th>CLASSIC</th><th>ROOM</th><th></th></tr><tr><td>**429.00</td><td></td><td>EFF 30MAY-31MAY</td></tr><tr><td>439.00</td><td></td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

## SUPERIOR ROOM

** 469.00

EFF 30MAY - 01JUN

499.00

EFF 01JUN - 02JUN

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## DELUXE ROOM

<table><tr><th>**519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY 01JUN</td></tr></table>

## DELUXE ROOM (cont.)

619.00

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.
Cancellation policy - 1 days prior to arrival.
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
Hours: Mon through Friday 9AM-530PM EST

great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <REDACTED> wrote:

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <REDACTED> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm
Please reply to this email and provide your authorization to proceed.

## DELUXE ROOM (cont.)

- Sender: [name redacted] — Title: Centurion Relationship Manager  
- Email address: [redacted / blacked out]  
- Office hours: Mon through Friday 9AM–5:30PM EST

- Message snippets:
  - "good to know… hoping you feel good as new asap!"
  - "Morning, thank you, I am OK. Working on exchange."
  - "Morning. Hope you are feeling ok.!! We need to change [redacted] ticket to London to depart on the intercontinental hotel in London May 30–June 2. Then she needs a train ticket from London …"

- Footer text: "FLIGHTS | HOTELS | CARS | CRUISE"

## DELUXE ROOM (cont.)

RECORD LOCATOR:

## YOUR TRIP I

DO NOT REPLY TO THIS EMAIL. This message was cannot accept incoming messages. If you have any q Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be acc <u>https://myamextravel.com/baqqaqe</u> 

Other Information

Paris to Osaka

FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:65 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri. May 17 2019, 08:45 AM

## ARRIVING (cont.)

Airline (segment 1): Air France  
- Origin: Osaka — Kansai International (KIX)  
- Service: Non-stop  
- Duration: 11 hrs 50 mins  
- Departure Terminal: Terminal 2 F  
- Arrival Terminal: Terminal 1  
- Seat: 10B  
- Cabin: W Premium Economy  
- Aircraft: Boeing 777-200/200ER  
- Meals: Meals, Snack  
- Flight confirmation (Air France): [redacted]

Flight (segment 2): Tokyo → London (FLIGHT BA 6)  
- Departing: Fri, May 31 2019, 12:55 PM  
- Origin: Tokyo — Narita International Airport (NRT)

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Date / Time | Fri, May 31 2019, 05:20 PM |
| Departure | London — London Heathrow (LHR) |
| Airline | British Airways (Operated by British Airways) |
| Stops | Non-stop |
| Duration | 12 Hrs 25 Mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |
| Seat(s) | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Flight confirmation | British Airways: [redacted] |
| Traveller | [redacted] |
| E-ticket(s) | Ticket BA 1[redacted]; Ticket AF 0[redacted]; Ticket BA 1[redacted] |

## ARRIVING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP',
ASSIST HOTLINE

When you travel more than 100 miles from home, you legal, financial or other select emergency coordination including medical and legal referrals. PP# XXXXXXXX more. Card Members may be responsible for the costs service providers.

1-800-333-AMEX (toll-free) 1-██████████ (direct-dia

Manage Your Trip

View and manage your Trip by logging onto <u>American</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentratcom</u> for the most up to date a requirements for your travel destination. Due to freque Express cannot guarantee the accuracy of the informa expressly disclaims any liability for any inaccurate or ii contained on that site.

You may receive customer service emails even if you I receive email marketing offers from American Express mail practices. please review the American Express Pr at <u>www.americanexpress.comfprivacy</u>

See attached itinerary PDF or link for full terms and cc

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure
Reader. Refer to website below to download and instal

http://www.adobe.com/products/acrobat/readstep.html

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th></th><th></th><th>Thank you for choosing American Express Centurion 1
pleasant trip.

Please be advised that certain mandatory hotel-impose
not limited to, daily resort or facility fees. may be appli
payable to the hotel operator at check-out from the prc
inquire with the hotel before your trip regarding the exii
such charges.

Liability Statement. American Express Travel Related
and its parent, subsidiaries. affiliates and representati‘
act as an agent for travel suppliers and you understani
shall not be liable for any loss, injury. expense or dam
property resulting, directly or indirectly, from (1) the ac
suppliers, including but not limited to delays. overbook
services. cessation of operations. accidents or failures
changes in fares, itineraries or schedules; or (2) acts c
earthquakes. floods. climatic aberrations, acts of gove
unrest, strikes, riots. theft, disease. accidents or failure
internet, telecommunications lines or facilities, or third
systems, or any other cause beyond the control of Am

Intermediary Disclosure. Amex assists you in finding tr
making arrangements that meet your individual needs.
factors in identifying travel suppliers to you and recom
itineraries. In this role, we are acting as an independer
fiduciary. We want you to be aware that certain supplil
as well as incentives for reaching sales targets or othe
time may also provide incentives to our travel counsel(
may also provide compensation to us for various mark
services that we perform for them. such as granting th
marketing channels, participating in marketing prograr
technology initiatives. In addition, we receive compens
when customers use the American Express Card or ot,
products to pay for supplier products and services. Frc
enter into other business relationships with suppliers a
including levels and types of compensation and incent
subject to change. In identifying suppliers and
recomn-may
consider a number of factors, including supplier a
preferences. The relationships we have with suppliers
suppliers we identify and the itineraries we recommen(

California State Seller of Travel Registration Number:</th></tr><tr><td></td><td></td><td></td><td>State Seller of Travel Registration Number. UBI#6004t</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

Key information:

*   Total air reservation is $0.00 (exchange with refund of $38.70).
*   The ticket is refundable, changes subject to difference in fare.
*   British Airways 6 (Business Class): 12h 25m on Thu, 30 May.
*   Departing from Tokyo Narita Airport (NRT) at 12:55 pm.
*   Arriving at London Heathrow Airport (LHR) at 5:20 pm.

## <u>Entry and Exit Information for Travel</u> (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ████ ticket to London to depart on May 30
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris de


FLIGHTS| HOTELS| CARS| CRUISES

## <u>Entry and Exit Information for Travel</u> (cont.)

## RECORD LOCATOR:

## YOUR TRIP DET!

DO NOT REPLY TO THIS EMAIL. This message was sent cannot accept incoming messages. If you have any questio Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed <u>https Urnyarnextravel com/baqqaqe</u>

## Other Information

Paris to Osaka

FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

ARRIVING

## DEPARTING (cont.)

- Flight 1
  - Airline: Air France (Operated by Air France)
  - Departure: Fri, May 17, 2019 — 08:45 AM — Osaka, Kansai International (KIX)
  - Non-stop; Duration: 11 hrs 50 mins
  - Departure Terminal: Terminal 2 F
  - Arrival Terminal: Terminal 1
  - Seat: 10B
  - Class: W Premium Economy
  - Aircraft: Boeing 777-200/200ER
  - Meals: Meal, Snack
  - Flight confirmation: Air France — [redacted]

- Flight 2
  - Route: Tokyo to London
  - Flight: BA 6
  - Departing: Fri, May 31, 2019 — 12:55 PM — Tokyo Narita International Airport (NRT)

## DEPARTING (cont.)

Flight information:

*   Airline: British Airways
*   Arrival: London Heathrow (LHR)
*   Date: Fri, May 31 2019, 05:20 PM
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2
*   Arrival Terminal: Terminal 5
*   Seat: 11J
*   Class: C Business Class
*   Aircraft: Boeing 787-9
*   Meals: Meals
*   Baggage: 2PC per adult

## DEPARTING (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE

When you travel more than 100 miles from home, you have legal, financial or other select emergency coordination and a including medical and legal referrals, PP# XXXXXXXXXXt, c more. Card Members may be responsible for the costs charp service providers.

1-800-333-AMEX (toll-free) 1-

(direct-dial colle

Manage Your Trip

View and manage your Trip by logging onto <u>American Expre</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and act requirements for your travel destination. Due to frequent cha Express cannot guarantee the accuracy of the information pr expressly disclaims any liability for any inaccurate or income contained on that site.

You may receive customer service emails even if you have n receive email marketing offers from American Express. For mail practices, please review the American Express Privacy at <u>www.americanexpress.conVprivacy</u>

See attached itinerary PDF or link for full terms and condition

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you hz Reader. Refer to website below to download and install this I

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel pleasant trip.

Please be advised that certain mandatory hotel-imposed cha not limited to. daily resort or facility fees. may be applicable • payable to the hotel operator at check-out from the property inquire with the hotel before your trip regarding the existence such charges.

Liability Statement. American Express Travel Related Servic and its parent, subsidiaries. affiliates and representatives (cc act as an agent for travel suppliers and you understand and shall not be liable for any loss, injury, expense or damage to property resulting. directly or indirectly. from (1) the acts of c suppliers, including but not limited to delays, overbooking's. services. cessation of operations, accidents or failures of eqi changes in fares, itineraries or schedules; or (2) acts of God earthquakes. floods. climatic aberrations. acts of governmen unrest, strikes, riots. theft. disease. accidents or failures rela Internet. telecommunications lines or facilities. or third party systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel s making arrangements that meet your individual needs. We c factors in identifying travel suppliers to you and recommendi itineraries. In this role, we are acting as an independent third fiduciary. We want you to be aware that certain suppliers pa; as well as incentives for reaching sales targets or other goal! time may also provide incentives to our travel counselors. C may also provide compensation to us for various marketing services that we perform for them. such as granting them ac marketing channels, participating in marketing programs anc technology initiatives. In addition. we receive compensation t when customers use the American Express Card or other An products to pay for supplier products and services. From tim enter into other business relationships with suppliers and thi including levels and types of compensation and incentives w subject to change. In identifying suppliers and recommendin. may consider a number of factors, including supplier availab preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

<mark>California State Seller of Travel Registration Number: 10223</mark> State Seller of Travel Registration Number: tiBl#600469694. Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge SONIC* providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases. shipping charges ands fees you authorize. Wo reserve the right to note profi:e and pr

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <████████████████████████████████████> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

good to know....
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 30
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

- Document type: Travel itinerary email (American Express Travel)
- Header: "FLIGHTS | HOTELS | CARS | CRUISES"
- Section: "RECORD LOCATOR:" — value redacted (black box)
- Section heading: "YOUR TRIP DETAILS"
- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from [address] and cannot accept incoming messages."
- Support: "If you have any questions, Service at 1-[redacted]" (phone redacted)
- Baggage info: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by https://myamextravel.com/baggage"
- Section: "Other Information" — content largely redacted (black box)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

<table><tr><th></th><th></th><th rowspan="19"></th><th>Paris to Osaka</th></tr><tr><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, May 17 2019, 08:45 AM</td></tr><tr><td></td><td></td><td>Osaka </td></tr><tr><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Air Franco</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 1</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>Your Seats: 10B
W Premium Economy
Boeing 777-200/200E(</td></tr><tr><td></td><td></td><td>Meals: Meals Snack</td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION

Air France</td></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

<table><tr><th></th><th></th><th rowspan="24"></th><th>Tokyo to London</th></tr><tr><td></td><td></td><td>FLIGHT BA 6</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri, May 31 2019, 12:55 PM</td></tr><tr><td></td><td></td><td>Tokyo </td></tr><tr><td></td><td></td><td>Narita International Airport (NRT)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, May 31 2019, 05:20 PM</td></tr><tr><td></td><td></td><td>London </td></tr><tr><td></td><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td></td><td>British Airways</td></tr><tr><td></td><td></td><td>Operated By British Airways</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:12 Hrs 25 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 5</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>Your Seats: 11J</td></tr><tr><td></td><td></td><td>C Business Class</td></tr><tr><td></td><td></td><td>Boeing 787-9</td></tr><tr><td></td><td></td><td>Meals: Meals</td></tr><tr><td></td><td></td><td>Baggage: 2PC per adult</td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td>British Airways:</td></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Key Information:

*   **Traveller Information**
*   **E-Ticket:** Ticket BA, Ticket AF, Ticket BA
*   **Emergency Assistance Hotline:** 1-800-333-AMEX
*   **Manage Your Trip** via American Express.
*   **Entry and Exit Information for Travel:** Check VisaCentral.com.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

<table><tr><th></th><th></th><th rowspan="7">Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services.
changes
earthquakes,
unrest.
internet.
systems.

Intermediary
making
factors
itineraries.
fiduciary.</th><th>cannot guarantee the accuracy of the information pro.
disclaims any liability for any inaccurate or incomple
on that site.</th></tr><tr><td></td><td></td><td>may receive customer service emails even if you have rec
email marketing offers from American Express. For de
practices, <change><s>please</s></change> review the American Express Privacy SI
<u>www americanexpress.comiprivacy</u></td></tr><tr><td></td><td></td><td>attached itinerary PDF or link for full terms and conditions

itinerary attachment:
you are unable to view the PDF attachment. ensure you hay,
Refer to website below to download and install this frz</td></tr><tr><td></td><td></td><td><u>http://www.adobe.com/products/acrobaUreadstep.html</u> </td></tr><tr><td></td><td></td><td>you for choosing American Express Centurion Travel Si
trip.</td></tr><tr><td></td><td></td><td>be advised that certain mandatory hotel-imposed chart
limited to. daily resort or facility <change><s>fees.</s></change> may be applicable to
to the hotel operator at check-out from the property. `
with the hotel before your trip regarding the existence a
charges.</td></tr><tr><td></td><td></td><td>Statement. American Express Travel Related Service
its parent, subsidiaries. affiliates and representatives (coil'
as an agent for travel suppliers and you understand and ac
not be liable for any loss. injury, expense or damage to p
resulting. directly or indirectly, from (1) the acts of on'
including but not limited to delays. overbooking's. cz
cessation of operations, accidents or failures of equir
in fares, itineraries or schedules: or (2) acts of God, f
floods, climatic aberrations, acts of governments
strikes. riots, theft, disease, accidents or failures relate
telecommunications lines or facilities. or third party to
or any other cause beyond the control of Amex.

Disclosure. Amex assists you in finding travel stir
arrangements that meet your individual needs. We col
in identifying travel suppliers to you and recommendinr
In this role, we are acting as an independent third p
We want you to be aware that certain suppliers pay I</td></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

as well as incentives for reaching sales targets or other goals, time may also provide incentives to our travel counselors. Cei may also provide compensation to us for various marketing ar services that vie perform for them. such as granting them acts marketing channels. participating in marketing programs and .1 technology initiatives. In addition, we receive compensation frc when customers use the American Express Card or other Ame products to pay for supplier products and services. From time enter into other business relationships with suppliers and thes including levels and types of compensation and incentives we subject to change- In identifying suppliers and recommending may consider a number of factors, including supplier availabili preferences. The relationships we have with suppliers may alt suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 102231F State Seller of Travel Registration Number: UBI#600469694. I. Registered Iowa Travel Agency.

The image shows what appears to be part of a timeline or Gantt chart. There are several horizontal bars of varying lengths. The longest bar is textured, while the others are solid black. Each bar has an arrow pointing to the right.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Reservation summary
- Date: Thu, 30 May
- Airline / Flight: British Airways 6
- Class: Business
- Duration: 12h 25m
- Depart: Tokyo Narita Airport (NRT) at 12:55 pm
- Arrive: London Heathrow Airport (LHR) at 5:20 pm

Fare / rules
- Total air reservation, incl. taxes & fees: $0.00 (exchange with refund of $38.70)
- Ticket is refundable; changes subject to fare difference

Action / status
- Please reply to this email to authorize proceeding
- Message: "Working on exchange."
- Note: "We need to change [redacted] ticket to London to depart on May 30."

Agent / contact
- Role: Centurion Relationship Manager
- Name and contact redacted in image
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other: American Express / Centurion Card privacy/boilerplate text at top of email.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

- Document: Travel itinerary / confirmation email (AmexTravel link visible)
- Top nav: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED] (black bar)
- Section heading: YOUR TRIP DETAIL(S)
- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from... cannot accept incoming messages. If you have any questions, Service at 1-[REDACTED]."
- Baggage info link: https://myamextravel.com/baggage
- Section: Other Information
- Multiple fields/details redacted with black bars (sensitive data hidden)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Paris to Osaka

FLIGHT AF 292

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (COG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Air France

Oporated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT CONFIRMATION

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT CONFIRMATION (cont.)

Air France:

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Tokyo to London

FLIGHT BA 6

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration: 12 Hrs 25 Mins
Departure Terminal: Terminal 2
Arrival Terminal: Terminal 5

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

- Document: Flight Confirmation / Traveller Information
- Airline: British Airways (label shown; associated reference redacted)
- Traveller name: redacted (black bar)
- E-Ticket entries:
  - Ticket BA ... (redacted)
  - Ticket AF ... (redacted)
  - Ticket BA ... (redacted)
- Emergency assistance / Assist Hotline:
  - Note: 24/7 assistance when traveling >100 miles from home (medical/legal/financial referrals)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-[redacted]
- Actionable items:
  - "Manage Your Trip" button
  - Link/instruction to view/manage trip via American Express
- Other visible section: "Entry and Exit Information for Travel"

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th>American Express recommends that you periodically
<u>reviewWWWVisacentral.com</u> for the most up to date and accura
requirements for your travel destination. Due to frequent change
Express cannot guarantee the accuracy of the information provic
expressly disclaims any liability for any inaccurate or incomplete
contained on that site.

You may receive customer service emails even if you have requ
receive email marketing offers from American Express. For deta
mail practices. please review the American Express Privacy Stal
<change><u>atVPNW.americanexpress.com/privacv</u>

<s>See</s></change> attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure you have .
Reader. Refer to website below to download and install this free

<u>http://www.adobe.comforoducts/acrobatfreadstep.html</u> 

Thank you for choosing American Express Centurion Travel Ser
pleasant trip.

Please be advised that certain mandatory hotel-imposed charge
not limited to, daily resort or facility fees. may be applicable to y
payable to the hotel operator at check-out from the property. Yc
inquire with the hotel before your trip regarding the existence an
such charges.

Liability Statement. American Express Travel Related Services
and its parent. subsidiaries, affiliates and representatives (collet
act as an agent for travel suppliers and you understand and agn
shall not be liable for any loss, injury. expense or damage to per
property resulting. directly or indirectly, from (1) the acts of OrtliE 
suppliers, including but not limited to delays. overbooking's. can
services. cessation of operations. accidents or failures of equipn
changes in fares. itineraries or schedules: or (2) acts of God. fire
earthquakes. floods. climatic aberrations. acts of governmental .
unrest, strikes, riots. theft. disease. accidents or failures related
internet. telecommunications lines or facilities. or third party tech
systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel supp
making arrangements that meet your individual needs. We cons</th></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

factors in identifying travel suppliers to you and recommending itineraries. In this role, we are acting as an independent third pa fiduciary. We want you to be aware that certain suppliers pay us as well as incentives for reaching sales targets or other goals, a time may also provide incentives to our travel counselors. Certs may also provide compensation to us for various marketing and services that we perform for them, such as granting them acces marketing channels, participating in marketing programs and su technology initiatives. In addition, we receive compensation fron when customers use the American Express Card or other Ameri products to pay for supplier products and services. From time tc enter into other business relationships with suppliers and these including levels and types of compensation and incentives we re subject to change. In identifying suppliers and recommending iti may consider a number of factors, including supplier availability preferences. The relationships we have with suppliers may also suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. State Seller of Travel Registration Number: UBI#600469694 log Registered Iowa Travel Agency.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use your preference data for servicing purposes.

Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7OY

CLASSIC ROOM

<table><tr><th>**429.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY 01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

DELUXE ROOM

<table><tr><th>** 519.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

Please reply to this email and provide your authorization to proceed.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks

- Email timestamps: May 23, 2019 — 9:36 AM and 9:40 AM
- Sender: Centurion Relationship Manager (name/email redacted)
- Sender hours: Mon–Fri 9:00 AM–5:30 PM EST
- Short messages: “OK, working on train and hotel next.”; “Great! Please issue ticket as stated below. thanks”
- Air reservation summary:
  - Total including taxes/fees: $0.00 (exchange with refund of $38.70)
  - Ticket refundable; changes subject to fare difference
- Flight details:
  - Thu, 30 May — British Airways 6 — Business — 12h 25m
  - Depart: Tokyo Narita Airport (NRT) at 12:55 PM
  - Arrive: London Heathrow Airport (LHR) at 5:20 PM
- Action requested: Reply to email with authorization to proceed

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 30
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris

FLIGHTS | HOTELS | CARS | CRUISES

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks (cont.)

*   **Record Locator:** [redacted]
*   **Trip:** Paris to Osaka
*   **Flight:** AF 292
*   **Departure:** Thu, May 16 2019, 01:55 PM, Paris, Charles De Gaulle (CDG)
*   **Arrival:** Fri, May 17 2019, 08:45 AM

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks (cont.)

- Origin: Osaka — Kansai International (KIX)
- Carrier: Air France (Operated by Air France)
- Service: Non-stop
- Duration: 11 hrs 50 mins
- Departure Terminal: Terminal 2 F
- Arrival Terminal: Terminal 1
- Seat: 10B
- Class: W Premium Economy
- Aircraft: Boeing 777-200/200Er
- Meals: Meals, Snack
- Flight confirmation: (Air France) — redacted

- Segment: Tokyo to London
  - Flight: BA 6 (British Airways)
  - Departing: Fri, May 31 2019, 12:55 PM
  - Departure airport: Tokyo — Narita International Airport (NRT)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks (cont.)

Key information:

*   Date: Fri, May 31 2019, 05:20 PM
*   Location: London
*   Airport: London Heathrow (LHR)
*   Airline: British Airways
*   Flight Type: Non-stop
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2
*   Arrival Terminal: Terminal 5
*   Seats: 11J
*   Class: C Business Class
*   Aircraft: Boeing 787-9
*   Meals: Meals
*   Baggage: 2PC per adult
*   Tickets: BA and AF series

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## great. thanks (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL
ASSIST HOTLINE

When you travel more than 100 miles from home, you have 2' legal. financial or other select emergency coordination and ass including medical and legal referrals. PP# XXXXXXXXXXL cat more. Card Members may be responsible for the costs charge service providers.

1-800-333-AMEX (toll-free) 1-██████████ (direct-dial collect

Manage Your Trip

View and manage your Trip by logging onto American Express

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>wvvw.Visacentral com</u> for the most up to date and accu requirements for your travel destination. Due to frequent thane Express cannot guarantee the accuracy of the information pro• expressly disclaims any liability for any inaccurate or incomple contained on that site.

You may receive customer service emails even if you have rec receive email marketing offers from American Express. For de mail practices, please review the American Express Privacy SI <u>atWWW .a mer leanexpress.corniprivacy</u>

See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment. If you are unable to view the PDF attachment. ensure you haw Reader. Refer to website below to download and install this fie <u>http llwww adobe com/products/acrobatireadstep html</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Thank you for choosing American Express Centurion Travel Si pleasant trip.

Please be advised that certain mandatory hotel-imposed charc. not limited to. daily resort or facility <change><s>fees.</s></change> may be applicable to payable to the hotel operator at check-out from the property. inquire with the hotel before your trip regarding the existence a such charges.

Liability Statement. American Express Travel Related Service and its parent, subsidiaries, affiliates and representatives (Goff act as an agent for travel suppliers and you understand and ac shall not be liable for any loss, injury, expense or damage to p property resulting. directly or indirectly. from (1) the acts of on' suppliers, including but not limited to delays, overbooking's. cE services. cessation of operations, accidents or failures of equi; changes in fares, itineraries or schedules: or (2) acts of God. f earthquakes, floods, climatic aberrations, acts of governments unrest, strikes. riots, theft, disease. accidents or failures relate internet, telecommunications lines or facilities. or third party to systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suf making arrangements that meet your individual needs. We coi factors in identifying travel suppliers to you and recommendinc itineraries. In this role. we are acting as an independent third p fiduciary. We want you to be aware that certain suppliers pay as well as incentives for reaching sales targets or other goals, time may also provide incentives to our travel counselors. Cei may also provide compensation to us for various marketing ar services that we perform for them. such as granting them accs marketing channels. participating in marketing programs and t technology initiatives. In addition, we receive compensation frc when customers use the American Express Card or other Ame products to pay for supplier products and services. From time enter into other business relationships with suppliers and <change><s>thes</s></change> including levels and types of compensation and incentives we subject to change. In identifying suppliers and recommending may consider a number of factors, including supplier availabili preferences. The relationships we have with suppliers may alt suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 102231E State Seller of Travel Registration Number: UBI#600469694.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Entity: Registered Iowa Travel Agency
- Footer: © 2015 American Express. Link: americanexpress.com/phishing
- Note: Several fields are redacted (black bars) in the document

Itinerary highlights
- Action required: "Your response is required to complete this reservation."
- Total air reservation (including taxes & fees): $0.00 (exchange with refund of $38.70)
- Ticket status: Refundable; changes subject to fare difference
- Flight: Thu, 30 May — British Airways 6 — Business — 12h 25m
  - Departing: Tokyo Narita Airport (NRT) at 12:55 pm
  - Arriving: London Heathrow Airport (LHR) at 5:20 pm

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 30. Also intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris departing

FLIGHTS | HOTELS | CARS | CRUISES

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details from the image:

*   Airline Ticket Itinerary
*   Flight: AF 292
*   Paris to Osaka
*   Departure: Thu, May 16 2019, 01:55 PM from Charles De Gaulle (CDG), Paris
*   Airline Baggage Fee/Rules: Accessible at https://myamextravel.com/baggage

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

*   **First Flight:** Air France, Osaka (KIX) to unknown destination.
    *   May 17, 2019, 08:45 AM
    *   Non-stop, 11 hrs 50 mins.
    *   Seats: 10B, W Premium Economy.
    *   Meals: Meals Snack
*   **Second Flight:** BA 6, Tokyo (NRT) to London.
    *   May 31, 2019, 12:55 PM.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details from the image:

*   **Arrival:** Fri, May 31 2019, 05:20 PM, London Heathrow (LHR)
*   **Airline:** British Airways
*   **Flight Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat:** 11J, C Business Class
*   **Aircraft:** Boeing 787-9
*   **Meals:** Meals
*   **Baggage:** 2PC per adult
*   **e-ticket:** Ticket BA, Ticket AF, Ticket BA

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE C ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 ME legal, financial or other select emergency coordination and assistant including medical and legal referrals. PP# XXXXXXXXXXt, cash wire more. Card Members may be responsible for the costs charged by tt service providers.

1-800-333-AMEX (toll-free) 1-██████████ (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Traw</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate er requirements for your travel destination. Due to frequent changes. Ai Express cannot guarantee the accuracy of the information provided expressly disclaims any liability for any inaccurate or incomplete ink contained on that site.

You may receive customer service emails even if you have requeste' receive email marketing offers from American Express. For details a mail practices, please review the American Express Privacy Stateme at <u>www.amencanexpress.comiprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adot Reader. Refer to website below to download and install this free soft

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, in not limited to. daily resort or facility fees. may be applicable to your r payable to the hotel operator at check-out from the property. You m inquire with the hotel before your trip regarding the existence and an' such charges.

Liability Statement. American Express Travel Related Services Corr and its parent, subsidiaries, affiliates and representatives (collectivel act as an agent for travel suppliers and you understand and agree th shall not be liable for any loss. injury, expense or damage to person( property resulting, directly or indirectly, from (1) the acts of omission suppliers. including but not limited to delays. overbooking's, cancelle services, cessation of operations, accidents or failures of equipment changes in fares. itineraries or schedules: or (2) acts of God. fires. earthquakes, floods, climatic aberrations. acts of governmental auth• unrest, strikes. riots, theft, disease, accidents or failures related to th internet, telecommunications lines or facilities, or third party technok systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers making arrangements that meet your individual needs. We consider factors in identifying travel suppliers to you and recommending spec itineraries. In this role, we are acting as an independent third party a fiduciary. We want you to be aware that certain suppliers pay us con as well as incentives for reaching sales targets or other goals. and fr time may also provide incentives to our travel counselors. Certain s' may also provide compensation to us for various marketing and ada services that we perform for them, such as granting them access to marketing channels. participating in marketing programs and supper technology initiatives. In addition. we receive compensation from sur when customers use the American Express Card or other American products to pay for supplier products and services. From time to tim' enter into other business relationships with suppliers and these arra including levels and types of compensation and incentives we receiv subject to change. In identifying suppliers and recommending itinera may consider a number of factors. including supplier availability and preferences. The relationships we have with suppliers may also infli. suppliers we identify and the itineraries we recommend.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

California State Seller of Travel Registration Number: 1022318. Was
State Seller of Travel Registration Number: UBI#600469694. Iowa: T
Registered Iowa Travel Agency.

- Image type: non-chart — appears to show redacted/blocked text elements (footer/links).
- Visible elements:
  - Top: long dark-gray horizontal bar spanning near full width.
  - Middle-left: black rectangular redaction with angle-bracket markers (“<” and “>”) at its sides (suggests a clickable/link element).
  - Lower-left: shorter black rectangular redaction with angle-bracket markers at its sides.
  - No readable text inside the blacked-out areas.
- Surrounding/contextual text supplied:
  - California State Seller of Travel Registration Number: 1022318.
  - Was State Seller of Travel Registration Number: UBI#600469694.
  - Iowa: Registered Iowa Travel Agency.
  - Privacy Statement | Visit the Centurion Card website.

Privacy Statement | Visit the Centurion Card website

To loam more about e-mail security or report a suspicious e-mail, please visit us at <u>amoricsnoxoress.comiphishmq.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who aro not authonzod to act on behalf of American Express and you acknowledge that Arno' Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided senate provider is against the service provider and not against American Express. You aro responsible for any purchases, shipping charges andtor foes yoi. We reserve the right to note profile and preference data for servicing purposes.

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

<table><tr><th>Hours:

Great!</th><th>Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. thanks
On May 23, 2019, at 9:36 AM, Natalia Molotkova ‹ &gt; 
wrote: </th></tr><tr><td></td><td>Let's start with air first:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability are subject to cha</td></tr><tr><td></td><td>• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 3O May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>good to know...
hoping you feel good as new asap!</td></tr><tr><td></td><td>Morning, thank you , I am OK.
Working on exchange.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion ns  Manager
CC 
Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

- Sender note: "Morning. Hope you are feeling ok.!! We need to change [redacted] ticket to London to depart on May 30."
- Hotel request: InterContinental (London) — May 30 to June 2.
- Additional request: Train ticket from London to Paris (departure details truncated).
- Header: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: redacted (label shown: "RECORD LOCATOR:")
- Section headings visible: "YOUR TRIP DETAILS" and "Other Information"
- Footer: "DO NOT REPLY TO THIS EMAIL." Customer service phone number redacted.
- Baggage info link: https://myamextravel.com/baggage

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Paris to Osaka

FLIGHT AF 292

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (COG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## ARRIVING

Fh, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Termlnal:Terminal 1

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200I200Er
Meals: Meals Snack

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th rowspan="22"></th><th>FLIGHT CONFIRMATION</th></tr><tr><td></td><td>Air Franc</td></tr><tr><td></td><td>Tokyo to London</td></tr><tr><td></td><td>FLIGHT BA 6</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Fri, May 31 2019, 12:55 PM
Tokyo </td></tr><tr><td></td><td>Narita International Airport (NRT)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Fri, May 31 2019, 05:20 PM
London </td></tr><tr><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td>British Airways</td></tr><tr><td></td><td>Operated By British Airways</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:12 Hrs 25 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal 2</td></tr><tr><td></td><td>Arrival Terminal:Terminal 5</td></tr><tr><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td>Your Seats: 11J</td></tr><tr><td></td><td>C Business Class</td></tr><tr><td></td><td>Boeing 787-9</td></tr><tr><td></td><td>Meals: Meals</td></tr><tr><td></td><td>Baggage: 2PC per adult</td></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

Key information:

*   Flight Confirmation: British Airways
*   E-Ticket: Ticket BA, Ticket AF, Ticket BA
*   Emergency Assistance Hotline: 1-800-333-AMEX
*   American Express Travel.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th><u>Entry and Exit information for Travel</u>

American Express recommends that you periodically
review <u>vo,vw Visacentral corn</u> for the most up to date and accurate enti
requirements for your travel destination. Due to frequent changes. Am
Express cannot guarantee the accuracy of the information provided an
expressly disclaims any liability for any inaccurate or incomplete inforr
contained on that site.

You may receive customer service emails even if you have requested
receive email marketing offers from American Express. For details abc
<u>Statemen-at</u> mail practices. please review the American Express Privacy
<u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure you have Adobe
Reader. Refer to website below to download and install this free Softw:

<u>http://www.adobe.com/products/acrobatrreadstep.html</u> 

Thank you for choosing American Express Centurion Travel Service ai
<change><s>pleasant</s></change> trip.

Please be advised that certain mandatory hotel-imposed charges, inch
not limited to. daily resort or facility fees. may be applicable to your sh
payable to the hotel operator at check-out from the property. You ma)
inquire with the hotel before your trip regarding the existence and amo
such charges.

Liability Statement. American Express Travel Related Services Comp
and its parent. subsidiaries. affiliates and representatives (collectively,
act as an agent for travel suppliers and you understand and agree tha•
shall not be liable for any loss, injury. expense or damage to persons c
property resulting. directly or indirectly, from (1) the acts of omissions
suppliers, including but not limited to delays, overbooking's, cancellati'
services, cessation of operations, accidents or failures of equipment. c
changes in fares, itineraries or schedules: or (2) acts of God, fires,
earthquakes, floods. climatic aberrations. acts of governmental author
unrest, strikes, riots. theft, disease, accidents or failures related to the
Internet. telecommunications lines or facilities, or third party technolog
systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a</th></tr></table>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

making arrangements that meet your individual needs. We consider v factors in identifying travel suppliers to you and recommending specifi itineraries. In this role. we are acting as an independent third party anc fiduciary. We want you to be aware that certain suppliers pay us comr as well as incentives for reaching sales targets or other goals, and fror time may also provide incentives to our travel counselors. Certain suE may also provide compensation to us for various marketing and admir services that we perform for them. such as granting them access to v. marketing channels, participating in marketing programs and supportii technology initiatives. In addition, we receive compensation from supp when customers use the American Express Card or other American EJ products to pay for supplier products and services. From time to time enter into other business relationships with suppliers and these arranc including levels and types of compensation and incentives we receive. subject to change. In identifying suppliers and recommending itinerarii may consider a number of factors. including supplier availability and y preferences. The relationships we have with suppliers may also influe suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash State Seller of Travel Registration Number: UBIt$600469694. Iowa: TA Registered Iowa Travel Agency.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authonzed to act on behalf of American Express and you acknowledge that Amei Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees yot authorize. We reserve the right to note profile and preference data for servicing purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

	• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Action requested:
  - Change [redacted] ticket to London to depart May 30
  - Book a regular room at the InterContinental Hotel, London — May 30 to June 2
  - Book a train ticket London → Paris departing around 2:30 PM
- Record locator: [redacted]
- Footer: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address... If you have any questions, please contact Centurion Service at 1-[redacted]"
- Visible category line: FLIGHTS | HOTELS | CARS | CRUISES

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httpsfimvamextravel.com/bacaacte</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Other Information

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Paris to Osaka

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT AF 292

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## Air France (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## FLIGHT INFORMATION

Your Seats: 108
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air Francrl

Tokyo to London

FLIGHT BA 6

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## DEPARTING

Fri, May 31 2019. 12:55 PM
Tokyo
Narita International Airport (NRT)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration: 12 Hrs 25 Mins
Departure Terminal: Terminal 2
Arrival Terminal: Terminal 5

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## British Airways (cont.)

Flight Information: Seat 11J, C Business Class, Boeing 787-9, meals included, 2 pieces of luggage per adult.

Airline: British Airways.

Emergency Assistance Hotline: 1-800-333-AMEX.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## British Airways (cont.)

View and manage your Trip by logging onto <u>American Express Travel.</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to e-mail receive practices, email marketing please review offers the from American American Express Express. Privacy For details Statement about our at <u>www americanexpress comrpnvacy</u>

See attached itinerary PDF or link for full terms and conditions.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries. affiliates and representatives (collectively, 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God. fires, earthquakes. floods, climatic aberrations, acts of governmental authorities. civil

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)

unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: USI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALI
ASSIST HOTLINE (cont.)

## PDF itinerary attachment: (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes.



EFTA02286481