To:
From: Natalia Molotkova
Sent: Fri 10/12/2018 3:24:41 PM
Subject: Exchange Tickets to Paris for IMI=

Title: American Express ®

Other option will be switch premium economy to economy - I bet they will find person who wants to move up.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thank you! I am hoping she can deal with it at the airport...for sure we did not want to screw around with the tickets to where  was left without one. I will have  go to ticket counter and request a seat in premium economy...maybe they will just give to her...who knows...or they sit apart...maybe switch seats in the middle of the ride! I will let them hash it out

Lesley, you know, sometimes it happens - higher cabin category could be cheaper than coach (premium economy or sometimes business), all depends what type of fare left, what is the best combinable fare. That is what happened with Air France flight - premium economy fare was lower <u>"o</u> h. in Agent, coach, who but to did get exchange, the fare back, called we Air have France, to send and was request told to in AF theory fro pricing we can and book it might take up to 48 hours (so respon mi ht not be back with fare before her departure and she ended up without ticket). And book in premium economy it is additional $807.00 on top what you paid. So, may be when they at the airport and premium economy still available from NYC to Paris, Air France (operating carrier is Air France, even if ticket issued on Delta's stock). can just move her to premium economy for small fee? No guarantee, but I do see 4 seats for sale in premium economy cabin available now.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks

Let me have a look.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

very long and unpronounceable ! BTW, the gal I had been speaking with could not help me get the 2 of them in economy....she explained why, but I am still confused. If anyone is gong to sit in premium economy, it should be ....but I don't want to pay an extra $950 to do it...I would really like them both in economy...
Republic of Lithuania
P#: 
Birthday: 
Date P Expires: 

What is last name for ?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I am just noticing you have  in coach class and  in premium economy....is it possible to put them both in coach class? if not, then we need to put them both in premium economy....they should sit together on the plane....possible?

Thank you for your email. I am currently out of the office.
Excellent! thank you!
Good Afternoon Ms. Grof,
As advised, both tickets have been sent over to our Ticketing Department to be exchanged. Upon receipt, please review them and if any changes are necessary, please don't hesitate to let us know.
Have a great day.
Linda King ARM/ATL
From Centurion Support on behalf of your Relationship Manager, Natalia Molotkova
Thank you for your email. I am currently out of the office.
Hello! Please do issue both tickets as advised below. Greatly appreciate all your help!
Sent from my iPhone
Good Afternoon Ms. Grof,
It was a pleasure speaking with you earlier. I wanted to make you aware of something on 's ticket before processing the exchange.
As I advised, I voided the one-way ticket issued October 9th. I also checked to see if it were possible to exchange the original return flight for the new flight and it is. So I wanted to provide you the amount of the additional collection and once again, get your authorization to move forward.
By exchanging this ticket, you will not have to keep up with a pending credit with the Airline. I can exchange this ticket for the new flight for an additional $48.00 that will be billed to the American Express Card. The ticket will remain non-refundable with a $173.00 Airline Penalty for any changes, plus any fare difference. By exchanging this one-way, you save a considerable amount of money versus purchasing a brand new ticket. Here is the flight information for ....
Delta 1015 14OCT S New York Kennedy-JFK Charles DeGaulle-CDG 655P 815A Arrive 15OCT - Coach Class Operated by Air France
Please reply to this email and authorize moving forward with this exchange, since this was

## not what we discussed over the phone.

And just to confirm the exact amount of ██████ ██████ exchange, there will be an
additional $913.20 collected and billed to the American
Express Card. Again, this reservation does remain non-refundable and has a $173.00 Airline
Penalty for any changes plus any fare difference.
Below is the flight information for ██████....

Air France     7 14OCT S New York Kennedy-JFK     Charles DeGaulle-CDG     655P 815A
Arrive 15OCT - Premium Economy
Air France 1146 15OCT M Charles DeGaulle-CDG     Warsaw-WAW               935A 1150A
      - Coach Class
Lot Polish   779 15OCT M Warsaw-WAW               Vilnius-VNO              115P 320P
      - Coach Class
Operated by Regional Jet OU

Your response is required to complete this reservation. Prices and availability are subject to change.

Have a good day.

Linda King ARM/ATL
From Centurion Support on behalf of your Relationship Manager, Natalia Molotkova

<u>Pnvacy Statement</u> I <u>Visit the Centurion Card websito</u>