<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Sunday, August 7, 2011 2:36 PM</td></tr><tr><td>To:</td><td>Bella Klein</td></tr><tr><td>Subject:</td><td>Re: Personal Security Key Reset</td></tr></table>

I don't think it's saying the card is i=valid, I think it's saying the security code is no longer valid and needs t= be reset.

On Aug 7, 2011, at 4:22 PM, Bella Klein ██████████████> wrote:

=div>

Just read this email, the car= isn't working anymore. Will call on Monday for a new one and wil= contact you in regards the address to forward it to. Txs

=ent from my iPhone

Begin forwarded message:

From: American Express <AmericanExpress@email2.americanexpress.com<=a>
<mailto:AmericanExp=ess@email2.americanexpress.com> >
Date: August 7, 2011 4:32:50 AM EDT
To: <mailto:bellaklein@me.com> bellaklein@me.com <mailto:bellaklein@me.com>
Subject:<=b> Personal Security Key Reset
Reply-To: American Express &=t; <mailto:AmericanExpress@email2.americanexpress.com>
AmericanExpress@email2.am=ricanexpress.com>

Personal Sec=rity Key Reset
<http://www208.americanexpre=s.com/axp/bu_logos/2008/bluebox.gif>

For your security:

## Dear Cardmember,

We are writing to inform you that the P=rsonal Security Key "Mother's Birthday" you selected for your Card account e=ding in 34009 was entered incorrectly during a recent servicing request and= as a result, is no longer valid. This email has been sent to safeguard yo=r American Express Card Account against any unauthorized activity, and for y=ur security, you must reset your Personal Security Key.

## Dear Cardmember, (cont.)

As a reminder, this is not the password=associated with your User ID when you log in to <http://www.ameri=anexpress.com> www.americanexpre=s.com <http://www.americanexpress.com> , but rather the unique Personal Security Key you selected whe= you activated your Card. We ask for your unique Personal Security Key when=you call American Express to validate your identification and to allow us t= securely and promptly service your requests.

To reset your Personal Security Key, pl=ase call the Personal Security Key Reset Line at 1-888-654-0019, 24 hours a=day, 7 days a week, from your home phone. Your Personal Security Key appli=s to all of your American Express Card accounts where you are the Basic Car=member.

If you have already updated your Person=l Security Key, please disregard this message.

We value your membership with us and ta=e the security of your account very seriously. Thank you for using your Am=rican Express® Card.

Sincerely,
American Express Customer Service

Account Ending:
34009

<http://www208.americanexpress.com/axp/cardar=/2008/img_centurion.gif>

Contact Customer Service <https://www.americanexpress.c=m/messagecenter> | <http://www.americanexpress.=om/privacy> | Add Us to Your Addr=ss Book <http://www.americanexpress.com/Trac=ing?mid=B32CAS2011080604421000035682&msrc=TMPLT-AG&url=http%3D%2F%2Fwww212.americanexpress.com%2Fdsmlive%2Fdsmlive%2Fdom%2Fus%2Faddustoyourad=ressbook.do%3Fvgnextoid%3D46c001cc1e65b110VgnVCM100000defaad94RCRD>

e-mai= Your Cardmember from American information Express. To is learn included more in about the upper=right e-mail security corner or to rep=rt help a you suspicious recognize e-mail, this as visit a customer us at service americanexpress.com/phishing

<http://www.americanexpress.c=m/Tracking?mid=B32CAS2011080604421000035682&msrc=TMPLT-AG&url==ttp%3A%2F%2Fwww212.americanexpress.com%2Fdsmlive%2Fdsm%2Fdom%2Fus%2Fen%2Ffr=udprotectionc
enter%2Ffraudprotectioncenter_identifytheft.do%3Fvgnextoid%3Db=c75c5d66a4c110VgnVCM1000000defaad94RCRD>. We are=unable to answer replies to this email. You may contact us, securely using t=e customer service link above.

© 2011 American Express Company. All rights res=rved.

CASEUPSW0001001

## Dear Cardmember, (cont.)

<http://www.americanexpress.com/Tracking=mid=B32CAS2011080604421000035682&msrc=TMPLT-AG>