To: ██████████████████████████████████████████]
From: Natalia Molotkova
Sent: Thur 2/1/2018 5:26:11 PM
Subject: Change ticket (██████)

Title: American Express ®

Yes, fare will be $317.40. OK?
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

she has bags...

Can we just refund what we have and book new ticket on Aeroflot the whole way?

On Feb 1, 2018, at 12:13 PM, Natalia Molotkova <> wrote:

Let me know. In this case she will have get bags from first flight and check in again, only if she can ask Aeroflot agent at home, show her/him leg to London, booked separately, if they can check in bags all the way.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

not sure....I will ask.

On Feb 1, 2018, at 12:09 PM, Natalia Molotkova <blackened out> wrote:

New Aeroflot ticket from Moscow to London has to be issued under separate record, other wise my system is linking leg within Russia with leg to London, and it will make fare way more. Is it OK? Does she have bags to check in?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Refund the ticket ...she wants to fly Aeroflot...so do the first leg as is, then purchase the Aeroflot departing 1:45pm please...

On Feb 1, 2018, at 12:00 PM, Natalia Molotkova <redacted> wrote:

Looks like Aeroflot is changing their schedule in May, so will be longer connecting time in Moscow. May 12 same fare is not available. We can do May 13: SU1307 13MAY OVB SVO 1010A 1020A - 60.00 USD add collect AF4921 13MAY SVO CDG 205P 500P - even exchange Lesley, Original ticket from Moscow to Paris was actually refundable. we can refund it and issue ticket to London: I can't tell you how much refund will be. It is partially used. SU 2572 12FEB SVO LHR 0145P 0300P

TOTAL FARE - USD 353.30 Actually both of them refundable, so we can cancel and refund both and issue 1 S7 182 12FEB OVB DME 0350P 0410P 1 S7 4005 12FEB DME LHR 0635P 0755P OPERATED BY BRITISH AIRWAYS

TOTAL FARE - USD 276.50

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

whenever is a cheap day to fly...what is that? a Sat.? Sat. May 12?...

On Feb 1, 2018, at 11:23 AM, Natalia Molotkova <blackened out> wrote:

Pricing, can you give me exact day in May? Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

she is not up for the long trip...
how much to change this current ticket to a date sometime in May or June...?
we would then just purchase the new one way for her from Novosibirsk to London you suggested..

On Feb 1, 2018, at 10:25 AM, Natalia Molotkova <> wrote:

sounds like the best idea, money wise at least, is to have her take the flight to Paris and from there go on to London on Air France flight. let me tell her...

On Feb 1, 2018, at 10:25 AM, Natalia Molotkova <redacted> wrote:

OK, originally two separate tickets we issued - Aeroflot within Russian, and Air France to London (not sure why, it wasn't me). So we can keep Aeroflot part as is, and just book flight from Moscow to London at 145pm:

SU 2572 12FEB SVO LHR 145P 300P - at 963.30 Or new ticket:

1 S7 182 12FEB OVB DME 0350P 0410P 1 S7 4005 12FEB DME LHR 0635P 0755P OPERATED BY BRITISH AIRWAYS

TOTAL FARE - USD 276.50

- Context: email thread about changing a passenger’s destination (instead of Paris, needs to return to London); Novosibirsk mentioned as origin/related location.
- Proposed flight option:
  - Airline/Flight: AF 1280
  - Date: 12 FEB
  - Route: CDG → LHR
  - Time: 4:15 PM → 4:35 PM
  - Fare: 138.30
- Sender: Centurion Relationship Manager (name and contact redacted)
- Sender office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Email timestamps in thread: Feb 1, 2018 — 9:40 AM and 9:46 AM
- Visible message snippets:
  - "Or she can still take existing flight to Paris, and from Paris fly to London"
  - "it would just be a change of destination...instead of Paris, she needs to go back to London..."
  - "To London from where?"
  - "Let me have a look."
- Notes: Multiple contact blocks and email addresses are redacted in the image.

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Can we change this ticket for:  to go to London Heathrow on Feb 12 on Aeroflot please?

Thanks, Lesley

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## Flight Information

<table><tr><th>Date </th><th>12 Feb 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 1307 E Economy Class</td></tr><tr><td>Origin </td><td>Novosibirsk, Tolmachevo</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing </td><td>10:15 AM</td></tr><tr><td>Arriving </td><td>10:35 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal A</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>4 Hrs 20 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>12 Feb 2018</td></tr><tr><td>Airline </td><td>Air France</td></tr><tr><td>Operated By</td><td>Aeroflot </td></tr></table>

## Flight Information (cont.)

<table><tr><th>Airline Record Locator</th><th></th></tr><tr><td>Flight/Class </td><td>AF 4855 V Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>Paris, Charles De Gaulle</td></tr><tr><td>Departing </td><td>01:05 PM</td></tr><tr><td>Arriving </td><td>03:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2 C</td></tr><tr><td>Estimated Time</td><td>3 Hrs 55 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

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