To: Amex Centurian Travel[██████████████████████████]
From: Lesley Groff
Sent: Thur 11/1/2018 4:08:11 PM
Subject: Re: Karyna's trip!

I have sent an email to our accountant Rich to ask him what he prefers we do...I'll get back to you soon.

On Nov 1, 2018, at 12:07 PM, Natalia Molotkova <blackened out> wrote:

Got it, thank you!!! Do you want use points fro United tickets?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

9049

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <blackened out> wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, y

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?....could we do that

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <blackened out> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need 

What is Karyna's United Frequent flyer number? The one I have on my end came back as 

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), : 
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bu doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Se
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenc
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987

Key information from the image:

*   Hours: Mon-Fri 9 AM-5:30 PM EST
*   Issue tickets for Karyna and her parents today
*   Total fare: USD 5550.60
*   Flights on United Airlines:
    *   UA 1596 03NOV EWR to LAS 0310P-0547P
    *   UA 224 03NOV EWR to LAS 0528P-0805P
*   Jet Blue direct flight back to NY from ALB on Nov 9th
*   Jet Blue Flight B6 66 ABQ to JFK 1159P to 548AM
*   Total air reservation: $5550.60 ($1850.20 per ticket)
*   Ticket is refundable, changes are subject to difference in fare.
*   Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

<table><tr><th>Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</th></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fai</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u>
@</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20</td></tr><tr><td>TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td>•Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha:</td></tr></table>

- Header flight info (top): B6 66 ABQ JFK 1159P 548AM

- Message items:
  - Question: "Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID."
  - Question: "What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid."
  - Authorization: "I give you my authorization to proceed in issuing all the tickets below! thanks !"

- Reservation / pricing (embedded reply):
  - Date: November 3 - United
  - Total air reservation (including taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Ticket refundable; changes subject to difference in fare

- Sender / signature:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon through Friday 9AM-5:30PM EST
  - Email address and other personal fields partially redacted

- Other visible text:
  - American Express / Centurion Card/privacy footer (©2015 American Express)
  - Several fields (birthdays, P Expires, names/emails) are blacked out/redacted

Flights
| Date | Airline | Flight # | Class | Duration | Departs (airport / time) | Arrives (airport / time) |
|---|---:|---:|---|---:|---|---|
| Sat 03 Nov | United Airlines | 1596 | Business | 5h 37m | Newark Liberty (EWR) 3:10 PM | Las Vegas McCarran (LAS) 5:47 PM |
| Tue 06 Nov | Southwest | 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) 4:30 PM | Albuquerque Intl Sunport (ABQ) 7:00 PM |
| Fri 09 Nov | JetBlue | 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) 11:59 PM | New York JFK (JFK) 5:48 AM |

Fare & ticketing notes
- Grand total: $7,122.48
- United segment (03 Nov) reservation: $1,034.94 total ( $344.98 per ticket ). Ticket is refundable; changes subject to fare difference. (Business — no seat assignment)
- Southwest/Nov 6 reservation: $536.94 total ( $178.98 per ticket ). Ticket is non-refundable; $150 change/cancel penalty + fare difference.
- Printed fare lines: "1 ADT 1850.20" and "TOTAL FARE - USD 5550.60" (as shown in document).

Passengers / requests
- Passenger names mentioned: Karyna and her parents.
- Client request: Issue tickets today; specifically request the 3:10 PM United flight on Nov 3 and JetBlue direct flight Nov 9 from ABQ to NY.

Contact (sender)
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Email: redacted in image

Additional notes visible
- Alternate UA flight shown: UA 224 03NOV EWR LAS 05:28P–08:05P (option/compare)
- Instruction line: "Please reply to this email and provide your authorization to proceed."

- Notice: "Your response is required to complete this reservation."

- Top header: B6 66 ABQ JFK 1159P 548AM

- November 3 — United
  - Flight: United Airlines 1596 — Business — 5h 37m
  - Depart: Newark Liberty Airport (EWR) — 3:10 PM
  - Arrive: Las Vegas McCarran Airport (LAS) — 5:47 PM
  - Total (including taxes/fees): $5,550.60 ($1,850.20 per ticket)
  - Ticket: refundable; changes subject to fare difference

- November 6 — Southwest
  - Flight: Southwest 172 — Economy — 1h 30m
  - Depart: Las Vegas McCarran Airport (LAS) — 4:30 PM
  - Arrive: Albuquerque Intl Sunport (ABQ) — 7:00 PM
  - Total (including taxes/fees): $1,034.94 ($344.98 per ticket) — business select seat assignment noted
  - Ticket: refundable; changes subject to fare difference

- November 9 — (listed, no details visible)

- Footer: American Express privacy/Phishing notice and ©2015 American Express (partial legal text). Personal data fields redacted.

**Air Reservation Details:**

*   Total cost: $7122.48
*   Taxes & fees: $536.94 ($178.98 per ticket)
*   Change/cancel penalty: $150.00
*   JetBlue Flight 66 on Nov 9 (ABQ to JFK): 3h 49m. ABQ departure: 11:59 PM. JFK arrival: 5:48 AM.

**Flight Details for Karyna and Parents:**
* 1 ADT $1850.20
*   UA 1596 03NOV EWR LAS 0310P 0547P
*   UA 224 03NOV EWR LAS 0528P 0805P
*   B6 66 ABQ JFK 1159P 548AM

**Contact:**

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   natalia.molotkova@centurion.com
*   (877) 877-0987

**Other Notes:**

*   Request to issue flights on Nov 3rd and Nov 9th.
*   Inquiry about flight from Vegas to Albuquerque on Nov 6th.
* Two credit cards partially redacted (Birthday/Expiration).

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data f

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <███████████████████████████████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> w

| Date | Airline | Flight | Cabin | Duration | Depart (airport / time) | Arrive (airport / time) | Total (incl. taxes/fees) / per ticket | Refundability / Penalty |
|---|---:|---|---|---:|---|---|---:|---|
| Nov 3 | United | 1596 | Business | 5h 37m | Newark Liberty Airport (EWR) / 3:10 PM | Las Vegas McCarran (LAS) / 5:47 PM | $5,550.60 / $1,850.20 | Refundable; changes subject to fare difference |
| Nov 6 | Southwest | 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) / 4:30 PM | Albuquerque Intl Sunport (ABQ) / 7:00 PM | $1,034.94 / $344.98 (no seat assignment) | Refundable; changes subject to fare difference |
| Nov 9 | JetBlue | 66 | Economy | 3h 49m | (Depart/arrive details not visible) | (Depart/arrive details not visible) | $536.94 / $178.98 | Non-refundable; $150 change/cancel penalty + fare difference |

Other visible details:
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Authorizes issuance of all tickets. Mentions JetBlue extra legroom seats $45 and a question about Karyna’s United frequent-flyer number.

*   **Departing:** Albuquerque Intl Sunport Airport (ABQ) at 11:59pm
*   **Arriving:** New York John F Kennedy Airport (JFK) at 5:48am
*   **Grand Total:** $7122.48
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Hours: Mon through Friday 9AM-530PM EST
*   **Flights to be Issued:** For Karyna and her parents
    *   UA 1596, Nov 3, EWR to LAS, 3:10pm-5:47pm
    *   UA 224, Nov 3, EWR to LAS, 5:28pm-8:05pm
*   **Flight Details:**
    *   1 ADT 1850.20
    *   TOTAL FARE - USD 5550.60
*   **Additional Flight Request:** Jet Blue direct flight back to NY from Alb on Nov 9.
    *   B6 66 ABQ JFK 11:59pm-5:48am

Flights / reservations

| Date | Airline & Flight | Class | Duration | From (code) / Dep time | To (code) / Arr time | Total (incl taxes) | Per ticket |
|---|---:|---|---:|---|---|---:|---:|
| Nov 3 | United Airlines 1596 | Business | 5h 37m | Newark Liberty (EWR) — 3:10pm | Las Vegas McCarran (LAS) — 5:47pm | $5,550.60 | $1,850.20 |
| Nov 6 | Southwest 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) — 4:30pm | Albuquerque Intl Sunport (ABQ) — 7:00pm | $1,034.94 | $344.98 |
| Nov 9 | JetBlue 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) — 11:59pm | New York JFK (JFK) — 5:48am | $536.94 | $178.98 |

Fare rules / notes
- Nov 3 (United): Ticket is refundable; changes subject to fare difference.
- Nov 6 (Southwest): Ticket is refundable; changes subject to fare difference.
- Nov 9 (JetBlue): Ticket is non-refundable; $150 change/cancel penalty + fare difference.

Totals / requests
- Grand total: $7,122.48
- Request in message: Issue tickets for passenger and parents today; use the 3:10pm Nov 3 flight.

Agent contact (redacted name)
- Role: Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Key entities and details:

*   Flights:
    *   UA 1596, 03NOV, EWR to LAS, 0310P to 0547P
    *   UA 224, 03NOV, EWR to LAS, 0528P to 0805P
    *   B6 66, ABQ to JFK, 1159P to 548AM
*   Jet Blue flight needed from Vegas to Alb around 4:30pm on Nov 6th and from Alb to NY on Nov 9th.
*   Total Fare: USD 5550.60
*   Extra Leg Room for Jet Blue: $45 per seat, needs CID
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager: (877) 877-0987, Hours: Mon-Fri 9AM-530PM EST.
*   Authorization to proceed in issuing the tickets.
*   Karyna's United Frequent flyer number needed.
*   Credit card information is blacked out.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w

<table><tr><th>Your response is required to complete this reservation. Prices and availability are subje</th></tr><tr><td>November 3 - United</td></tr><tr><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fai</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: 57122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationship Mana er</u>
Ccri: </td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr></table>

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Key information from the image:

*   **Flights:**
    *   UA 1596, 03NOV, EWR to LAS, 3:10 PM - 5:47 PM
    *   UA 224, 03NOV, EWR to LAS, 5:28 PM - 8:05 PM
    *   B6 66, ABQ to JFK, 11:59 PM - 5:48 AM
*   **Total fare:** $5550.60 ($1850.20 per ticket)
*   **Airlines:** United, JetBlue, Southwest.
*   **Other details:** Refundable ticket with possible fare differences due to changes. There's a request to issue a JetBlue direct flight back to NY from ALB on Nov. 9th.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Key information:

*   **Flights:**
    *   Tue 06 Nov - Southwest 172 - LAS to ABQ (4.30pm to 7.00pm)
    *   Fri 09 Nov - JetBlue 66 - ABQ to JFK (11.59pm to 5.48am)
    *   UA 1596 03NOV EWR LAS 0310P 0547P
    *   UA 224 03NOV EWR LAS 0528P 0805P
    *   B6 66 ABQ JFK 1159P 548AM
*   **Cost:**
    *   Total: $7122.48
    *   UA Total Fare : $5550.60
*   **Contact:**
    *   Natalia (Natasha) Molotkova, Centurion Relationship Manager
    *   (877) 877-0987
*   **Additional requests:**
    *   Issue tickets for Karyna and her parents.
    *   Issue 3:10 pm flight on Nov 3rd.
    *   Flight departing around 4:30 pm from Vegas to Alb Direct.
    *   Issue JetBlue direct flight back to NY from Alb on Nov 9th.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to contact the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for any service provider.

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@█████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <███████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

**Key Details**

*   **Request:** Issue tickets for Karyna and her parents.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Phone:** (877) 877-0987
*   **Hours:** Mon-Fri 9AM-530PM EST
*   **Flight 1:** UA 1596 03NOV EWR to LAS, 0310P-0547P
*   **Flight 2:** UA 224 03NOV EWR to LAS, 0528P-0805P
*   **Return Flight:** B6 66 ABQ to JFK, 1159P-548AM
*   **Grand Total:** \$7122.48
*   **Additional Flights Requested:** A flight departing Vegas to Albuquerque around 4:30 pm on Nov 6th; A JetBlue direct flight back to NY from Albuquerque on Nov 9th.
*   **Jet Blue 66:** Economy - 3h 49m, Departing Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm, Arriving New York John F Kennedy Airport, (JFK) at 5.48am.
*   **Ticket:** non-refundable, $150.00 change/cancel penalty.
*   **Cards:** Shown card information, but blacked out for privacy.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We re purposes.

Your response is required to complete this reservation. Prices and availability are subject to d

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not I

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra li

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to ct

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra Ii

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to cancel any reservation for any purpose.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

	• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mane er</u>

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y'

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfi

B6 66 ABQ JFK 1159P 548AM

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova < > w (cont.)

Key details from the image:

*   MP2516673 is an identifier.
*   "Birthday" and "P Expires" labels exist, associated with redacted information.
*   Redacted personal information is displayed twice.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pr purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I know you emailed me CID, I can't find it now.

## Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

## Regards,

Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u>

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

- Contact
  - Name: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email: redacted

- Key notes
  - One United number was incorrect; profile will be updated.
  - Yes to extra leg room on JetBlue; $45.00 per seat — will need CID.
  - Preference to buy extra leg room closer to date (can't get money back if bought early).

- Karyna’s frequent‑flyer numbers (listed; values redacted)
  - JetBlue: [redacted]
  - American Airlines: [redacted]
  - Delta: [redacted]
  - United: [redacted]
  - Emirates: [redacted]

- Timestamps / authorizations
  - Email from Natalia on Nov 1, 2018 at 11:38 AM asking about extra leg room and Karyna’s United FF number (noted as invalid on Natalia’s end).
  - Authorization given to proceed with issuing all tickets (Nov 1, 2018 thread).

## Regards, (cont.)

**Flight Reservation Details:**

*   **United (Nov 3):** \$5550.60 total, refundable. United Airlines 1596, Business Class: EWR (3:10pm) to LAS (5:47pm) on Nov 3.
*   **Southwest (Nov 6):** \$1034.94 total, refundable. Southwest 172, Economy: LAS (4:30pm) to ABQ (7:00pm) on Nov 6.
*   **JetBlue (Nov 9):** \$536.94 total, Non-refundable with fees. JetBlue 66, Economy: ABQ (11:59pm) to JFK (5:48am) on Nov 9.
*   **Grand Total:** \$7122.48

**Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager. (877) 877-0987. Hours: Mon-Fri 9AM-530PM EST.

**Additional Info:** Issue tickets for Karyna and her parents for the 3:10pm flight on Nov 3.

## Regards, (cont.)

Flights / key items

| Date | Airline | Flight | Class | From (code) | Departs | To (code) | Arrives | Duration |
|---|---:|---|---|---|---:|---|---:|---:|
| Nov 3 | United | 1596 | Business | Newark Liberty (EWR) | 3:10 PM | Las Vegas McCarran (LAS) | 5:47 PM | 5h 37m |
| Nov 3 | United | 224 | (alternate) | EWR | 5:28 PM | LAS | 8:05 PM | — |
| Nov 6 | Southwest / JetBlue note | B6 66 (ABQ→JFK) | — | Albuquerque (ABQ) | 11:59 PM | New York (JFK) | 5:48 AM | — |

Fares / reservation
- Total fare (United Nov 3): USD 5,550.60 (USD 1,850.20 per ticket)
- Southwest total shown: USD 1,034.94 (USD 344.98 per ticket)
- Ticket refundable; changes subject to fare difference
- "Your response is required to complete this reservation. Prices and availability subject to change."

Notes / messages
- Request: Is there a flight around 4:30 PM on Nov 6 from Vegas to Albuquerque?
- Request: "Please issue the JetBlue direct flight back to NY from Alb on Nov. 9th."
- Some personal fields (Birthday, P Expires) are redacted.
- Footer references American Express / Centurion Card privacy statement and phishing reporting.

## Regards, (cont.)

have seat assignmnet).

<table><tr><th>• Ticket is refundable, changes are subject to difference in fare.</th></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I'</td></tr><tr><td>⚫ Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>⚫ Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
Centurion Relationshi Mana er
@</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I I</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM</td></tr></table>

Birthday:
P Expires:

## Regards, (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>smencanerpress convoloshino.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on Imhoff of American Express and you ackr or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note prat

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████@██████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

## Regards, (cont.)

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra Ii

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.

-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20

TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon

Birthday:

B6 66 ABQ JFK 1159P 548AM

## Regards, (cont.)

- Source: American Express email/footer (mentions Centurion Card)
- Visible links/text:
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing"
  - "© 2015 American Express. All rights reserved"
- Redacted fields (black boxes):
  - "P Expires:" (top)
  - Block of redacted lines beneath
  - "Birthday:" (redacted)
  - "P Expires:" (repeated, redacted)
- Key legal points (partial text shown):
  - American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express
  - American Express disclaims liability for actions of such providers; customers are responsible for purchases, shipping charges and/or fees
- Surrounding prompt text displayed above image: "Your response is required to complete this reservation. Prices and availability are subject to change."

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

	• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Regards, (cont.)

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comb

B6 66 ABQ JFK 1159P 548AM

Key entities are MP25166673, Birthday, and P Expires. Other info is redacted.

Privacy Statement | Visit the Centurion Card website

© 2015 American Express. All rights reserved

## Grand total: $7122.48 (cont.)

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <█████████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <[REDACTED]> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - lh 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fai

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha:

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

Your response is required to complete this reservation. Prices and availability are subject to ch
November 3 - United

## Grand total: $7122.48 (cont.)

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

## Grand total: $7122.48 (cont.)

Key details from the image:

*   Flight request: Vegas to Alb Direct on Tues. Nov 6th, departing around 4:30pm. Jet Blue direct flight back to NY from Alb on Nov 9th.
*   Flight Details: B6 66 ABQ JFK 1159P 548AM
*   Additional request: Seats with extra leg room on Jet Blue ($45.00 per seat). CID needed.
*   Karyna's United Frequent flyer number is needed.
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager. Contact: (877) 877-0987, Mon through Friday 9AM-530PM EST
*   Authorization granted to issue tickets on Nov 1, 2018.
*   Response requested to complete reservation, prices and availability are subject to change.
*   November 3 - United mentioned.

## Grand total: $7122.48 (cont.)

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@abq.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

## Grand total: $7122.48 (cont.)

- Document type: flight reservation/email (American Express / Centurion concierge footer present). Some passenger info redacted.

- Action required: "Your response is required to complete this reservation. Prices and availability are subject to change."

- Notes in email body: Requests about flights on Tue Nov 6 (flight ~4:30pm Vegas→Alb) and to issue JetBlue direct return to NY from Alb on Nov 9.

Flights / charges:

1) November 3 — United
- Total (including taxes & fees): $5,550.60 ($1,850.20 per ticket) — seats are not together.
- Ticket: refundable; changes subject to fare difference.
- Flight: Sat 03 Nov — United Airlines 1596 — Business — Duration 5h 37m
  - Departs: Newark Liberty Airport (EWR) at 3:10 PM
  - Arrives: Las Vegas McCarran Airport (LAS) at 5:47 PM

2) November 6 — Southwest
- Total (including taxes & fees): $1,034.94 ($344.98 per ticket, business select fare — partial seat assignment note)
- Ticket: refundable; changes subject to fare difference.
- Flight: Tue 06 Nov — Southwest 172 — Economy — Duration 1h 30m

3) JetBlue (listed separately)
- Flight: B6 66 ABQ → JFK
  - Departs: 11:59 PM
  - Arrives: 5:48 AM

- Footer: American Express phishing/security link referenced; 2015 copyright.

## Grand total: $7122.48 (cont.)

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

MP2516673
Birthday: 
P Expires: 

Birthday:

## Grand total: $7122.48 (cont.)

P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are relying on your own judgment as to the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would re

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight
week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

## Grand total: $7122.48 (cont.)

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

What is Karyna’s United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@█████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to ch

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not t

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48 (cont.)

Grand total: $7122.48

<table><tr><th>Please reply to this email and provide your authorization to proceed.</th></tr><tr><td>Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I H</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM</td></tr><tr><td>Birthday:
P Expires:

Birthday:
P Expires:</td></tr><tr><td>Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u>
2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
purposes.</td></tr></table>

## Grand total: $7122.48 (cont.)

- November 3 — United
  - Total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket); seats are not together
  - Refundable; changes subject to fare difference
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) 3:10 PM
    - Arrive: Las Vegas McCarran (LAS) 5:47 PM

- November 6 — Southwest
  - Total (incl. taxes & fees): $1,034.94 ($344.98 per ticket, business select fare)
  - Refundable; changes subject to fare difference
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran (LAS) 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM

- November 9 — JetBlue
  - Total (incl. taxes & fees): $536.94 ($178.98 per ticket)
  - Ticket non-refundable; $150 change/cancel penalty plus fare difference
  - Fri 09 Nov — JetBlue 66 — Economy — 3h 49m
    - Depart: Albuquerque Intl Sunport (ABQ) 11:59 PM
    - Arrive: New York JFK (JFK) 5:48 AM

- Grand total: $7,122.48

- Contact / agent
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Email: (redacted in image)

- Passenger instruction in message: Issue tickets for Karyna and her parents today; issue the 3:10 PM flight on Nov. 3rd

- Ticketing line: UA 1596 03NOV EWR LAS 0310P 0547P

## Grand total: $7122.48 (cont.)

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you guys are busy but if you could check that for me I would appreciate it.

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort seats if needed.

B6 66 ABQ JFK 1159P 548AM

MP2516673
Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pri

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████> wrote:

## Grand total: $7122.48 (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

	• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

## • Tue 06 Nov - Southwest 172 - Economy - 1h 30m

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roor

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

## Grand total: $7122.48 (cont.)

Key details from the image:

*   **Flights:**
    *   United 1596: EWR to LAS on Nov 3, 3:10 PM to 5:47 PM. $5550.60 total fare ($1850.20 per ticket).
    *   UA 224: EWR to LAS on Nov 3, 5:28 PM to 8:05 PM.
    *   Southwest: $1034.94 ($344.98 per ticket).
*   **Other Travel:**
    *   Request for a flight from Vegas to Albuquerque on November 6 around 4:30 PM.
    *   Request to issue a JetBlue flight from Albuquerque back to New York on November 9.
*   **Card information**
    *   Masked information with birthday and expiration fields.
    *   MP2516673
*   B6 66 ABQ JFK 1159P 548AM

## Grand total: $7122.48 (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort seat

B6 66 ABQ JFK 1159P 548AM

█████ ██████
███████
███████████
Birthday: █████████
P Expires: █████████

## Grand total: $7122.48 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>a mericanexpress comrphishng.</u> 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against thi American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference d