To:
From: Natalia Molotkova
Sent: Mon 4/15/2019 3:25:06 PM
Subject: =?UTF-8?Q?ARM-Epstein/Jeffrey -RL_JEAEMS=C2?=
=?UTF-8?Q?=A0?=

Title: American Express ®

- Sender: Centurion Relationship Manager (name redacted)
- Contact info: multiple lines redacted; Hours: Mon–Fri 9AM–5:30PM EST
- Message snippets:
  - “No, all correct, just double checking… sorry to email you on vacation… Enjoy your time off!!! You deserved it.”
  - “Correct. I thought that is what we purchased. If not please fix. Thanks I’m getting on flight soon.” — Sent from my iPhone
  - “Lesley, hi, the ticket below should be FLEX fare, upgradable?”
- Ticket request:
  - Please issue ticket for April 19 (not April 18) for [passenger redacted]
  - Passenger’s birthday: [redacted]
  - Note: passenger likely to upgrade herself so no seat purchase required
- Other: Follow-up to phone conversation requesting verification of details addressed to “Ms. Groff”
- Formatting: two repeated signature blocks from the Centurion Relationship Manager; several fields blacked out/redacted in the image

SU # 2578 18APR Moscow / London 950A 1205P SU # 2585 07JUN London / Moscow 1045P 430A

• Total air reservation, including taxes and fees: $1243.80USD (Flex Fare)

• Ticket is refundable, change/cancellation penalty of $0.00 will apply; changes are subject to difference in fare

Seats are available for purchase. If you'd like me to do those as well, will need CID code on front of Mr. Epstein's card, please.

Can you please provide ███ DOB as well? Please use the following format:

January 1, 1981

Your response is required to complete this reservation. Prices and availability are subject to change.

Please reply to this email and provide your authorization to proceed.

Thank you!

Sincerely,

Ken Flowers
Associate Relationship Manager
Monday-Friday 1100am-730pm eastern
Ext 56227

From Centurion Support on behalf of your Relationship Manager, Natasha Molotkova

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd parry concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro*le and preference data for servicing purposes.



Hi Ms. Groff,

Following up to our phone conversation, please verify the below details -

SU # 2578 18APR Moscow / London 950A 1205P SU # 2585 07JUN London / Moscow 1045P 430A

• Total air reservation, including taxes and fees: $1243.80USD (Flex Fare)

• Ticket is refundable, change/cancellation penalty of $0.00 will apply; changes are subject to difference in fare

Seats are available for purchase. If you'd like me to do those as well, will need CID code on front of Mr. Epstein's card, please.

Can you please provide ████ DOB as well? Please use the following format:

January 1, 1981

Your response is required to complete this reservation. Prices and availability are subject to change.

Please reply to this email and provide your authorization to proceed.

Thank you!

Sincerely,

Keri Flowers
Associate Relationship Manager
Monday-Friday 1100am-730pm eastern
Ext 56227

From Centurion Support on behalf of your Relationship Manager, Natasha Molotkova

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Lesley, hi, the ticket below should be FLEX fare, upgradable?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Please issue ticket for April 19 not 18! for . Her birthday is June 8, 1994. I believe she will upgrade herself so we do not need to purchase a seat. But thank you! Lesley

## Sent from my iPhone

Hi Ms. Groff,

Following up to our phone conversation, please verify the below details -

SU # 2578 18APR Moscow / London 950A 1205P

SU # 2585 07JUN London / Moscow 1045P 430A

• Total air reservation, including taxes and fees: $1243.80USD (Flex Fare)

• Ticket is refundable, change/cancellation penalty of $0.00 will apply; changes are subject to difference in fare

Seats are available for purchase. If you'd like me to do those as well, will need CID code on front of Mr. Epstein's card, please.

Can you please provide

[ ]

DOB as well? Please use the following format:

January 1, 1981

Your response is required to complete this reservation. Prices and availability are subject to change.

Please reply to this email and provide your authorization to proceed.

Thank you!

Sincerely,

Keri Flowers

Associate Relationship Manager

Monday-Friday 1100am-730pm eastern

Ext 56227

From Centurion Support on behalf of your Relationship Manager, Natasha Molotkova

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on Deb's!, of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the light to note profile and preference data for servicing purposes.

## Sent from my iPhone (cont.)

Hi Ms. Groff,

Following up to our phone conversation, please verify the below details -

SU # 2578 18APR Moscow / London

SU # 2578 18APR Moscow / London
SU # 2585 07JUN London / Moscow

950A 1205P
1045P 430A

	• Total air reservation, including taxes and fees: $1243.80USD (Flex Fare)

• Ticket is refundable, change/cancellation penalty of $0.00 will apply; changes are subject to difference in fare

Seats are available for purchase. If you'd like me to do those as well, will need CID code on front of Mr. Epstein's card, please.

Can you please provide:  DOB as well? Please use the following format:

January 1, 1981

Your response is required to complete this reservation. Prices and availability are subject to change.

Please reply to this email and provide your authorization to proceed.

Thank you!

Sincerely,

Keri Flowers

Associate Relationship Manager

Monday-Friday 1100am-730pm eastern

Ext 56227

From Centurion Support on behalf of your Relationship Manager, Natasha Molotkova

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party conc,erge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsibio or halite for the actions of the soMce provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express You aro responsible for any purchases, shipping charges and/or foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes.