To: Amex Centurian Travel[n██████████████████████████████████████████████████]
From: ██████████████████
Sent: Mon 10/1/2018 2:39:01 PM
Subject: Re: Itinerary INCL TICKETNO for █████████████████████ 03OCT1 8 YYEXVD

actually it was Oliver who told me last night (1 think that was his name)...so do we have a credit for future use minus the SI00 change fee plus dif in fare?

On Oct 1, 2018, at 10:22 AM, Natalia Molotkova
██████████████████████████████> wrote:

No, I didn't tell you it was refundable.

Here is my disclosure from September 25, you authorized ticketing: Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $536.90.

• Ticket is non-refundable, $100.00 change penalty applies plus difference in fare

• Code share: AIR FRANCE

• Wed 03 Oct - Ukraine Intl Airlines 129 - Coach - 3h 25m Departing: Boryspil Intl Airport, Kiev (KBP) at 7.30pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55pm

## • Fri 05 Oct - Ukraine Intl Airlines 9282 - Coach 3h Om OPERATED BY AIR FRANCE

Departing: Paris Charles de Gaulle Airport, (CDG) at 8.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 12.40am

Please reply to this email and provide your authorization to proceed.

I <mark>am not sure who told you that ticket refundable, I do see refund was requested, it will be rejected, due to tic</mark>

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

HI Natasha...we cancelled this trip.  I was told it was fully refundable...can you please make sure for us?

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

## • Fri 05 Oct - Ukraine Intl Airlines 9282 - Coach 3h Om OPERATED BY AIR FRANCE (cont.)

Subject: Itinerary INCL TICKETNO for BIELOVA/DARIJA 03OCT18 YYEXVD
Date: September 30, 2018 at 1:26:56 PM EDT
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