To: Natalia Molotkov From: Lesley Groff Sent: Mon 8/27/2018 3:56:13 PM Subject: Re: We may change Flight for MODAY. NKRAPC

Ok. Do hold

Sent from my iPhone

On Aug 27, 2018, at 11:45 AM, Natalia Molotkova ██████████████████████████████rote:

The image contains two email excerpts:

*   Natalia Molotkova (Centurion Relationship Manager) discusses business at 990.81 and mentions 2:58 PM. She also mentions a possible early flight to Washington.
*   Natalia Molotkova (Centurion Relationship Manager) asks about putting something on hold. The business hours are Monday through Friday, 9AM-5:30PM EST.

DL 1274 MIA JFK 1215P 326P - business only DL 2490 MIA ISA 258P 613P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.

Sent from my iPhone

Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9 AM - 5:30 PM EST.

Please issue below ticket foiM

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h lm Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 1211pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to

embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,

## Regards, (cont.)



Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Mil ght from Miami to NY today to a direct flight. It does not have to be AA. I see 2 e a irect. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

C> 2015 American Express. All rights reserved American Express uses 3rd pasty concierge service providers who are not authorized to act on behalf of N. American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for I any purchases. shipping charges ander fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 1211pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

## Regards, (cont.)

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see.. just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Morning. We ma change- Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



This flight is already delayed to 2:30pm. Is something else available just in case? I'm trying to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her.
She may need to go to Washington tonight around 9:30om. But don’t worry about that
now. Let’s do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see.. just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma char Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 e a direct. One to LGA and One to JFK around 3-3:30pm.

## Regards, (cont.)

Key information in the image:

*   Email from Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Subject: Travel reservation requiring authorization.
*   Total air reservation cost: $57.40.
*   Ticket Details: Non-refundable, change-difference in fare applies.
*   Flight: American Airlines 251, Economy, 3h 1m duration.
*   Date: Mon 27 Aug
*   Departure: Miami Airport (MIA) at 1.55pm.
*   Arrival: New York JFK Airport (JFK) at 4.56pm.
*   Office hours: Mon through Friday 9AM-530PM EST.

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Action required: reply to email and provide authorization to proceed to complete reservation.

- Price: Total air reservation (including taxes & fees) — $57.40.

- Fare rules: Ticket is non-refundable; changes = difference in fare applies.

- Proposed flight:
  - Date: Mon 27 Aug
  - Airline/Flight: American Airlines 251
  - Cabin: Economy
  - Duration: 3h 1m
  - Depart: Miami Airport (MIA) at 1:55 PM
  - Arrive: New York John F. Kennedy Airport (JFK) at 4:56 PM

- Sender/signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager (message includes “Sent from my iPhone”).

- Earlier note: May change flight from Miami to NY today to a direct flight; mentions 2 Delta direct options — one to LGA and one to JFK around 3–3:30 PM; waiting to hear back.

- Company/branding: American Express (2015) with privacy/concierge disclaimer.

- Office hours shown: Mon through Friday 9AM–5:30PM EST.

- Redactions: Several blacked-out sections present in the image.

## Regards, (cont.)

- Top note: "Option 2 please departing 1:55pm"

Flights (options):
| Option | Airline | Flight # | Orig → Dest | Departs | Arrives | Fare / Note |
|---|---:|---:|---|---:|---:|---|
| A | Delta (DL) | 1274 | MIA → JFK | 12:15 PM | 3:26 PM | Only business left at 987.96 |
| B | American (AA) | 251 (27AUG) | MIA → JFK | 1:55 PM | 4:56 PM | add collect 57.40 |

Key messages:
- Ticket was partially used; cannot void existing ticket (initially).
- Agent says they still can void AA ticket if notified before departure.
- Request: need a flight back to "amy airport in NY" around 12/1 pm for her; she may need to go to Washington tonight around 9:30 pm.
- Repeated signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Hours: Mon–Fri 9AM–5:30PM EST.
- Several lines of contact info are redacted (black boxes).

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change our Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm.

## Regards, (cont.)

Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Pm_acy Statement I Visit the Centurion Card websrte

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



DL 1274 MIA JFK 1215P 326P - business only DL 2490 MIA LGA 258P 613P

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.

Sent from my iPhone

Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket f██████████
Sent from my iPhone██████████

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Contact hours (repeated): Mon through Friday 9AM–5:30PM EST

- Redacted blocks present (black bars over contact details)

- Signature block (repeated): [Name redacted], Centurion Relationship Manager

- Extracted messages (concise):
  - "OK, on it."
  - "Great on. Voiding.! We need a flight back to any airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30pm. But don't worry about that now. Let's do the flights get back to NY now. Thx"
  - "Sent from my iPhone"
  - "We still can void AA ticket, just let me know before departure."
  - "correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told"
  - "Sorry, meant to say will stay turn, no changing anything as yet."

- Key entities/items:
  - AA ticket (can be voided)
  - Destinations: New York (any airport), Washington (possible overnight/embassy visit)
  - Times: ~12/1pm (return to NY), ~9:30pm (possible Washington travel)

## Regards, (cont.)

Natalia (Natasha) Molotkova, Centurion Relationship Manager.
Work Hours: Mon-Fri 9AM-530PM EST.
Flight Change: Miami to NY, two Delta direct flights, one to LGA, one to JFK around 3-3:30pm.

## Regards, (cont.)

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,

## Regards, (cont.)

*   **Entities:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Flight Request:** Flight back to any airport in NY around 12/1pm.
*   **Washington:** Possible trip to Washington, DC, tonight around 9:30pm (uncertain). Staying in Washington to go to the embassy.
*   **AA Ticket:** Possibility of voiding an AA ticket.
*   **Hours:** Mon-Fri 9AM-530PM EST

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change our flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O2015 American Express. AU rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any >- NN purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data /1 for servicing purposes.



This flight is already delayed to 2:30pm. Is something else available just in case? I'm trying to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m

## Regards, (cont.)

Departing: Miami Airport, (MIA) at 1.55pm
Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma changeaght from Miami to NY today to a direct flight. It does not have to be AA. I see Denta ect. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

<u>Privacy  Statement I Visit DIA Centunon Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket t█████████

## Regards, (cont.)

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma chang ciFlight from Miami to NY today to a direct flight. It does not have to be AA. I see z Delta irect. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O2015 American Express. All nghts reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m

Departing: Miami Airport, (MIA) at 1.55pm

Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm
Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

I

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m (cont.)

*   **Natalia (Natasha) Molotkova** is a Centurion Relationship Manager.
*   Needs a flight back to NY around 12/1 pm.
*   May need to go to Washington around 9:30 pm, but getting flights back to NY now.
*   May need to stay in Washington to go to the embassy.
*   The "stay turn" message indicates no changes as of yet.
*   Hours: Mon through Friday 9 AM-5:30 PM EST

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m (cont.)

- Sender: (name redacted) — Centurion Relationship Manager
- Availability: Hours: Mon through Friday 9AM–5:30PM EST
- Redacted contact block present (black boxes over contact details)

- Email body (key points):
  - Change a flight from Miami to New York today to a direct flight (does not have to be AA).
  - Two Delta direct options noted: one to LGA and one to JFK around 3:00–3:30 PM.
  - “Just giving you heads up. Waiting to hear from her.”
  - Short replies: “Sure why not. Thx” and “Do you want me to put it on hold for now? Now sure how long I can hold it.” (typo present)

- Miscellaneous:
  - “NKARPC” appears in message
  - Sent from my iPhone (multiple occurrences)
  - Footer references Centurion Card / American Express, link to americanexpress.com/phishing, ©2015 American Express, and a notice about third‑party concierge service providers.

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m (cont.)

## We can watch the 2:58pm flight

## Sent from my iPhone

DL 1274 MIA JFK 1215P 326P - business only
DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30
and pray it doesn’t delay again.

Sent from my iPhone

Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████
██████████████████████████████
██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for ██████

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

## Sent from my iPhone (cont.)

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████████████████████
Hours: Mon through Friday 9AM-5:30PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours. Mon through Friday 9AM-530PM EST

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Contact: redacted block present (phone/email removed)  
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST  
- Note in body: may change passenger’s flight from Miami to NY today to a direct flight; sees 2 Delta direct options (one to LGA, one to JFK around 3:00–3:30 PM). Waiting to hear back. "NKARPC" and "Sent from my iPhone" present.

Reservation summary:
- Total (including taxes & fees): $57.40  
- Ticket: non-refundable; changes — difference in fare applies  
- Flight: Mon 27 Aug — American Airlines 251 — Economy — Duration 3h 1m  
  - Depart: Miami Airport (MIA) at 1:55 PM  
  - Arrive: New York John F Kennedy Airport (JFK) at 4:56 PM

- Action requested: reply to the email with authorization to proceed.

## Regards, (cont.)

Key information:

*   Flights:
    *   DL 1274 MIA JFK, departing 12:15 PM, 326P, business class, cost: 987.96.
    *   AA 251 27AUG MIA JFK departing 1:55 PM, 456P, add collect 57.40.
*   A flight back to any airport in NY needed around 12/1pm.
*   She may need to go to Washington around 9:30pm.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Office hours: Mon through Friday 9AM-5:30PM EST.
*   Ticket partially used.

## Regards, (cont.)

now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours. Mon through Friday 9AM-530PM EST

Morning. We ma change Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of
American Express and you acknowledge that American Express is in no way responsible or liable for the actions
of the service provider and the only remedy for any claims relating to services or products provided by the
service provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



This flight is already delayed to 2:30pm. Is something else available just in case? I'm trying to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm
Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at
DL 1274 MIA JFK   1215P  326P - only business left at 987.96.

or change existing ticket to
AA 251 27AUG  MIA JFK  155P  456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 1211pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

## Regards, (cont.)

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see.. just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Key Information:

*   **Flight Change Request:** From Miami to NY, considering Delta (2 direct flights: one to LGA, one to JFK).
*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Monday through Friday, 9 AM - 5:30 PM EST
*   **Action Required:** "Please issue below ticket for [redacted]". Response required to complete reservation.
*   **Flight Details:** August 27, American Airlines 251, Economy, Miami (MIA) to JFK, departing at 1:55 PM, arriving at 4:56 PM. Flight duration is 3h 1m.
*   **Total Air Reservation:** $57.40 (including taxes and fees). Ticket is non-refundable.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to M 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Sender signature includes a name (redacted) and title: Centurion Relationship Manager.  
- Redacted contact blocks present (black boxes).  
- Business hours (repeated): Mon through Friday 9AM-530PM EST.  
- Flight instructions:
  - Need a flight back to a NY airport around 12/1pm for “her.”  
  - She may need to go to Washington tonight around 9:30pm.  
  - “We still can void AA ticket, just let me know before departure.”  
  - Later update: may need to stay in Washington to go to the embassy — waiting for confirmation.  
  - Status notes: “no changing anything as yet” / “Changing.”

## Regards, (cont.)

- Document: Email / reservation request from Centurion Relationship Manager (contact info redacted)
- Hours listed: Mon–Fri 9:00 AM–5:30 PM EST

Reservation details:
- Action required: reply with authorization to proceed
- Total air reservation (including taxes & fees): $57.40
- Ticket policy: non‑refundable; changes allowed — difference in fare applies
- Flight: Mon 27 Aug — American Airlines 251 — Economy — 3h 1m
  - Depart: Miami Airport (MIA) at 1:55 PM
  - Arrive: New York John F Kennedy Airport (JFK) at 4:56 PM

Notes / other content:
- Sender comment: consider changing flight from Miami to NY today to a direct flight (does not have to be AA). Sees two Delta direct options: one to LGA and one to JFK around 3:00–3:30 PM. Waiting to hear back.
- Small signature lines: “NKARPC” and “Sent from my iPhone”
- Footer: American Express privacy statement, ©2015 American Express and third‑party concierge disclaimer
- Visible blacked‑out blocks for contact details (redacted)

## Regards, (cont.)

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

## Regards, (cont.)

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Morning. We ma change  Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

DL 1274 MIA JFK 1215P 326P - business only
DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.
Sent from my iPhone

Done.
Regards,

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Document: Email/text thread (multiple redacted blocks)

Sender title: Centurion Relationship Manager (name redacted)

Business hours (repeated): Mon through Friday 9AM–5:30PM EST

Key message excerpts:
- "OK, on it."
- "Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30pm. But don't worry about that now. Let's do the flights get back to NY now. Thx"
- "Sent from my iPhone"
- "We still can void AA ticket, just let me know before departure."
- "correct... however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told"

Other: Multiple blacked-out/redacted sections present.

## Regards, (cont.)

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia mok

centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the action of the service provider and tho only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards, (cont.)

- Sender: [name redacted] — Centurion Relationship Manager
- Hours: Mon through Friday 9AM–5:30PM EST
- Contact details: redacted/black-boxed in image
- Key messages:
  - "We need a flight back to amy airport in NY around 12/1pm for her."
  - She may need to go to Washington tonight around 9:30pm.
  - "We still can void AA ticket, just let me know before departure."
  - Possible change: may need to stay in Washington to go to the embassy; waiting to be told.
  - Instruction: no changes yet ("will stay turn"/meant "will stay; no changing anything as yet").
- Other: "Sent from my iPhone" and repeated signature blocks.

## Regards, (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Changing.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma chant light from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



This flight is already delayed to 2:30pm. Is something else available just in case? I'm trying to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

## Regards, (cont.)

Flights (from image)

| Flight | Date | Class | From (code) | To (code) | Departs | Arrives | Duration | Fare / Notes |
|---|---:|---|---:|---:|---:|---:|---:|---|
| American Airlines 251 | 27 Aug | Economy | Miami (MIA) | New York JFK (JFK) | 1:55 PM | 4:56 PM | 3h 1m | Option; change existing ticket -> add collect $57.40 |
| Delta 1274 | (context: 27 Aug) | Business | Miami (MIA) | New York JFK (JFK) | 12:15 PM | 3:26 PM | — | Only business left at $987.96 |

Other key details
- Sender role: Centurion Relationship Manager (sender name redacted).
- Note: "Ticket partially used, cannot void."
- Request: "Please reply to this email and provide your authorization to proceed."
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Misc: "Sent from my iPhone" and confirmation "OK, on it."

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1 pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning. We ma chanalight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relabng to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror fees you authorize. We reserve the tight to note profile and preference data for servicing purposes.



Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████
████████████████████████████
████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Please issue below ticket

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change  Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who ere not authorized to act on behalf of American Express and you ackncrertedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the light to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m

## Regards, (cont.)

Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Hours: Mon through Friday 9AM–5:30PM EST (repeated)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager

- Key messages:
  - "Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30am. But don't worry about that now. Let's do the flights get back to NY now. Thx"
  - "Sent from my iPhone"
  - "We still can void AA ticket, just let me know before departure."
  - "correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told"
  - "Sorry, meant to say will stay turn, no changing anything as yet."
  - "Changing."

- Redactions: contact/details blacked out in two places.

## Regards, (cont.)

- Sender: personal name shown in signature (redacted here); title: Centurion Relationship Manager
- Organization: American Express (Centurion Card)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Key messages:
  - “We may change [redacted] flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct — one to LGA and one to JFK around 3:00–3:30 PM. Just giving you heads up. Waiting to hear from her.” (contains initials “NKARPC”; “Sent from my iPhone”)
  - “Do you want me to put it on hold for now? Not sure how long I can hold it.”
  - “We can watch the 2:58 PM flight.” (“Sent from my iPhone”)
- Redactions: two large blacked-out blocks likely covering contact details
- Footer: 2015 American Express copyright, privacy/phishing link (americanexpress.com/phishing) and disclaimer about third‑party concierge service providers

## Regards, (cont.)

DL 1274 MIA JFK 1215P 326P - business only
DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.

Sent from my iPhone

Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket ████████████

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

## Regards, (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change [REDACTED]'s Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

## O 2015 American Express. Alt rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

## Regards, (cont.)

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Key information from the image:

*   Flight from Miami to NY being changed.
*   Delay: flight delayed to 2:30 pm.
*   Air reservation total: $57.40.
*   American Airlines 251, Economy
*   Departure: Miami Airport (MIA) at 1.55pm.
*   Arrival: New York JFK (JFK) at 4.56pm.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Hours: Mon-Friday 9AM-530PM EST.

## Regards, (cont.)

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void M ticket, just let me know before departure.

## Regards, (cont.)

- Sender: [name redacted] — Centurion Relationship Manager  
- Contact details: multiple blocks redacted  
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST

Key messages:
- Possible need for "she" to stay in Washington to go to the embassy; status: waiting to be told.  
- Earlier: "will stay turn, no changing anything as yet." Later: "Changing."  
- Flight change request for Elina: change from Miami → New York (today) to a direct flight.  
  - Carrier need not be American Airlines. Suggested: 2 Delta direct options — one to LGA and one to JFK, depart around 3:00–3:30 PM.

## Regards, (cont.)

- Sender / signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Office hours: Mon–Fri 9AM–5:30PM EST  
- Action requested: "Please reply to this email and provide your authorization to proceed." / "Your response is required to complete this reservation."  

Reservation details:
- Total (including taxes & fees): $57.40  
- Ticket rules: non‑refundable; changes — difference in fare applies  
- Flight: Mon 27 Aug — American Airlines 251 — Economy — 3h 1m  
  - Depart: Miami Airport (MIA) at 1:55 PM  
  - Arrive: New York John F. Kennedy Airport (JFK) at 4:56 PM  

Other items:
- Multiple "Sent from my iPhone" lines  
- Reference/contact fields and a ticket line are redacted in the image  
- Footer: American Express / Centurion concierge third‑party service disclaimer and privacy statement link

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager:

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 Amencan Express. All nghts reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void M ticket, just let me know before departure.

## Regards, (cont.)

<table><tr><th>Regards, 
Natalia (Natasha) Molotkova</th></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>correct...however now I am being told she may need to stay in washington to go to
embassy...I don't know...we will see...just waiting to be told</td></tr><tr><td>Sorry, meant to say will stay turn, no changing anything as yet.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Changing. </td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Morning. We ma chap ht from Miami to NY today to a direct flight. It does not
have to be AA. I see 2 Delta . ne to LGA and One to JFK around 3-3:30pm. Just</td></tr></table>

## Regards, (cont.)

Here is the information from the image:

*   **Flights:**
    *   DL 1274 MIA to JFK, 12:15 PM, 3:26 PM - business only
    *   DL 2490 MIA to LGA, 2:58 PM, 6:13 PM
*   **People:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Issue:** A flight is delayed from 1:55 to 2:30
*   **Work Hours:** Monday through Friday 9 AM - 5:30 PM EST
*   **Company:** American Express

## Regards, (cont.)

Please issue below ticket for



Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning. We ma changed Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement I Visit the Centurion Card websde

To team more about e-mail security or report a suspicious e-mail, please visit us at arnmicanexpress cc

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who aro not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

## Regards, (cont.)

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Key information:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Work hours are Monday through Friday, 9 AM to 5:30 PM EST.
*   Requests for flights back to New York around 12/1 pm.
*   Mention of needing to possibly stay in Washington to go to the embassy.
*   Possibility of voiding AA ticket.
*   Plans to go to Washington tonight around 9:30pm.

## Regards, (cont.)

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

n

Morning. We ma chang Flight from Miami to NY today to a direct flight. It does not
have to be AA. I see 2 eta 'rect. One to LGA and One to JFK around 3-3:30pm. Just
giving you heads up. Waiting to hear from her. _

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Amencan Express uses 3rd party concierge service providers who are not authonzed to act on behalf of Arnencan Express and you acknowledge that Amoncan Express is in no way responsible or liable for the actions of the sennce provider and the only remedy for any claims relating to services or products provided by the service provider is against tho service provider and not against American Express. You aro responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes



This flight is already delayed to 2:30pm. Is something else available just in case? I’m trying
to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

## Regards, (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Changing.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change our flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

<u>Privacy Statement I | Visit the</u> ceTturion Csed <u>website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Done.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket fo

Sent from my iPhone

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: S57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

██████████████████
Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

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Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $57.40.
• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m
Departing: Miami Airport, (MIA) at 1.55pm
Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to M 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████
████████████████████████████
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Great on. Voiding. ! We need a flight back to amy airport in NY around 1211pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change [REDACTED] flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement I <u>Visit the Centunon</u> Ca'd webs,te

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.