To: █████████████[██████████████]
From: Natalia Molotkova
Sent: Wed 3/27/2019 5:44:42 PM
Subject: Itinerary INCL TICKETNO for █████████/████████ 29MAR19 ████████

Title: American Express ®
OK
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket as stated.

On Mar 27, 2019, at 1:29 PM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $844.80.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: AIR EUROPA

• Fri, 29 Mar - Air France 5063 - Economy - 2h 40m OPERATED BY AIR EUROPA Departing: Malaga Airport (AGP) at 5:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 7:40 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, I booked the Transavia Air...you can VOID her return now. We only need the outbound flight please.

OK, deal.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

ok got it. thank you for finding it. I will look into it and get back to you if we need to cancel something.

I can't book this airline - TRANSAVIA FRANCE, they fly from Orly at 225pm to Malaga, you have to book it y existing to one way, outbound only.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

I'm believable apparently there's a flight at 2:35 PM Jefffrey would like █████ to take. Can you please look int

Sent from my iPhone

Begin forwarded message:

From: ████ ███ <████████████████>
Date: March 27, 2019 at 11:27:23 AM EDT
To: Lesley Groff <██████████████>
Subject: Re: Itinerary INCL TICKETNO for ███████/████ 29MAR19 ██████

## Regards, (cont.)

-
He wants departure at 2h35 pm sorry for all those changes

Envoyé de mon iPhone

Le 27 mars 2019 à 16:24, Lesley Groff <███████████████████> a écrit :

-
yes. just sent you the ticket.

On Mar 27, 2019, at 11:10 AM, █████ █████ <████████████████████> wrote:

Have you be able to change ███ return ticket ?

Envoyé de mon iPhone

Le 27 mars 2019 à 13:53, Lesley Groff <██████████████████> a écrit :

Ok

Sent from my iPhone

On Mar 27, 2019, at 7:19 AM, █████ ████ <███████████████████> wrote:

FLIGHTS| HOTELS| CARS|

██████████████████████████████

██████████████████████████████

RECORD LOCATOR: █

## Regards, (cont.)

Key information:

*   Flight: Malaga to Paris, AF 5063
*   Departure: Fri, Mar 29 2019, 05:00 PM from Malaga, Pablo Ruiz Picasso (AGP)
*   Arrival: Fri, Mar 29 2019, 07:40 PM in Paris, Charles De Gaulle (CDG)
*   Additional information: "CITIZENS OF ISRAEL MUST"
*   Baggage Fee/Rules: https://myamextravel.com/bagga

## Regards, (cont.)

## Air France

Operated By Art Europa

Non-stop
Duration:2 Firs 40 Mins
Arrival Terminal:Terminal 2 F

## FLIGHT INFORMATION

Y Economy Class
Boeing 737-800
Meals: Food-BeviPur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

Paris to Malaga

FLIGHT AF 5062

## DEPARTING

Sun, Mar 31 2019, 08:40 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Sun. Mar 31 2019. 11.15 PM
Malaga
Pablo Ruiz Picasso (AGP)

## ARRIVING (cont.)

Air France
Operated By Air Europa
Non-stop
Duration: 2 Hrs 35 Mins
Departure Terminal: Terminal 2

FLIGHT INFORMATION
A Premium Economy
Boeing 737-800
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION
Air France: 

E-TICKET
Ticket AF: 

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISTANCE NUMBER
When you travel more than 100 nights per year, you have 24/7 medical, legal, financial and select emergency coordination and services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance, lost passport services, including medical and legal assistance,

## ARRIVING (cont.)

Members may be responsible for

charged by third-party service prc

1-800-333-AMEX (toll-free) 1-715

7977 (direct-dial collect).

Manage Your Tri

View and manage your Trip by lo

onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Trc</u>

American Express recommends I

review www.Visacentral.com for

accurate entry/exit requirements

to frequent changes. American E

accuracy of the information provi

any liability for any inaccurate or

contained on that site.

You may receive customer servic

requested not to receive email mi

Express. For details about our e-

the American Express Privacy St.

at www.americanexpress.com/pr

See attached itinerary PDF or linl

PDF itinerary attachment:

If you are unable to view the PDF

Adobe Acrobat Reader. Refer to

and install this free software.

http://www.adobe.com/products/

Thank you for choosing Americar

## <u>Entry and Exit Information for Trc</u> (cont.)

<table><tr><th></th><th></th><th>Service and have a pleasant trip.

Please be advised that certain mi
charges, including, but not limiter
fees. may be applicable to your s
operator at check-out from the pr
inquire with the hotel before your
and amount of such charges.

Liability Statement. American Ex
Company. Inc. and its parent, sul
representatives (collectively. "Am
suppliers and you understand an
liable for any loss. injury. expens'
property resulting. directly or indi
omissions of travel suppliers. incl
delays. overbooking's. cancellatic
operations. accidents or failures r
fares. itineraries or schedules: or
earthquakes. floods. climatic abe
authorities. civil unrest, strikes. ri
or failures related to the public in'
lines or facilities. or third party te'
other cause beyond the control o

Intermediary Disclosure. Amex ar
suppliers and making arrangeme
needs. We consider various factc
suppliers to you and recommend
role, we are acting as an indepen
fiduciary. We want you to be awa
us commissions as well as incerr
or other goals, and from time to t
incentives to our travel counselor
provide compensation to us for v.
administrative services that we pi
granting them access to our marl
in marketing programs and suppc
addition, we receive compensatic
customers use the American Exp
Express products to pay for supp
From time to time we may enter
relationships with suppliers and t!
levels and types of compensatior
are subject to change. In identify'</th></tr></table>

## <u>Entry and Exit Information for Trc</u> (cont.)

recommending <mark>itineraries, we ma</mark> factors, including supplier availat The relationships we have with S the suppliers we identify and the

California State Seller of Travel F
Washington State Seller of Trave
UBI#600469694. Iowa: TA# 669 -
Agency.

<signature> <LEIBINA_ANNA

Privacy Statement | Visit the Centurion Card website

## <u>Entry and Exit Information for Trc</u> (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $844.80.

	• Ticket is refundable, changes are subject to difference in fare.

• Code share: AIR EUROPA

• Fri, 29 Mar - Air France 5063 - Economy - 2h 40m OPERATED BY AIR EUROPA Departing: Malaga Airport (AGP) at 5:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 7:40 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, I booked the Transavia Air you can VOID her return now. We only need the outbound flight please.

OK, deal.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok got it. thank you for finding it. I will look into it and get back to you if we need to cancel something.

I can't book this airline - TRANSAVIA FRANCE, they fly from Orly at 225pm to Malaga, you have to book it yourself. Sorry. Let me know, and I change existing to one way, outbound only.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I'm believable apparently there's a flight at 2:35 PM Jefffrey would like  to take. Can you please look into this for us?

Sent from my iPhone

Begin forwarded message:

- Message line: "He wants departure at 2h35 pm sorry for all those changes"
- From: [redacted] (black bar)
- Date: March 27, 2019 at 11:27:23 AM EDT
- To: Lesley Groff <[redacted]@gmail.com>
- Subject: Re: Itinerary INCL TICKETNO for [redacted] 29MAR19 [redacted]
- Notes: Several names/details are redacted with black bars.

He wants departure at 2h35 pm sorry for all those changes

Envoys de mon iPhone

## Regards, (cont.)

- Document: Travel-related email/itinerary with "DO NOT REPLY TO THIS EMAIL" notice.
- Email thread dates/times: Mar 27, 2019 — 7:19 AM; 11:10 AM; 1:53 PM (13:53); 4:24 PM (16:24).
- Named participant: Lesley Groff (appears as sender in 13:53 and 16:24 entries). Other participant names/emails are redacted.
- Message snippets:
  - "yes. just sent you the ticket."
  - "Ok"
  - "Have you be able to change [redacted] return ticket ?"
  - "Envoyé de mon iPhone" / "Sent from my iPhone"
- Travel service header: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: labeled "RECORD LOCATOR:" followed by a blacked-out code.
- Section heading visible: "YOUR TRIP DETAILS"
- Several black redaction bars obscuring content (names, codes).

DO NOT REPLY TO THIS EMAIL. This message was sent from a notific

## Regards, (cont.)

cannot accept incoming messages. If you have any questions, please co
Service at 1-██████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httpsi/myamextravei com/bacioaqe</u>

## Other Information

• CITIZENS OF ISRAEL MUST CARRY A VALID PASSPORT

## Malaga to Paris

FLIGHT AF 5063

## DEPARTING

Fri. Mar 29 2019. 05:00 PM
Malaga
Pablo Ruiz Picasso (AGP)

ARRIVING
Fri, Mar 29 2019, 07:40 PM
Paris
Charles De Gaulle (CDG)

Air France

Operated By Air Europa

Non-stop

## DEPARTING (cont.)

Key information from the image:

*   **Flight:** Air France, operated by Air Europa.
*   **Flight Number:** AF 5062.
*   **Route:** Paris to Malaga.
*   **Departure:** March 31, 2019, at 08:40 PM from Charles De Gaulle (CDG).
*   **Arrival:** March 31, 2019, at 11:15 PM at Pablo Ruiz Picasso (AGP).
*   **Flight Duration:** 2 hours, 35 minutes (Non-stop).
*   **Other Details**: Y Economy Class, Boeing 737-800, Food-Bev/Pur meals, 1 piece of baggage per adult. Arrival terminal: Terminal 2 F, Duration: 2 Hrs 40 Mins

## DEPARTING (cont.)

Key information from the image:

*   **Departure Terminal:** Terminal 2 F
*   **Flight Information:** Premium Economy, Boeing 737-800, Meals: Food-Bev/Pur, Baggage: 1PC per adult
*   **Flight Confirmation:** Air France
*   **E-Ticket:** Ticket AF ...-26MAR
*   **Emergency Assistance Hotline:** 1-800-333-AMEX

## DEPARTING (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www americanexpress corn/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PEW attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc and its parent, subsidiaries. affiliates and representatives (collectively. `Amex') act as an agent for travel

## PDF itinerary attachment: (cont.)

suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God. fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots. theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that <change><s>meet</s></change> your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to lime may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

.pdf>

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arnencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.