To:
From:
Sent: Fri 2/1/2019 9:23:13 PM
Subject: Ticket for Karyna

Title: American Express ®
800-375-8723
or
519-772-3570

Regards.
Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

Did you call flying blue?

## Regards,

Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

i am now on hold for a Flying Blue rep...I had a normal rep...he couldnt help...

On Feb 1, 2019, at 4:16 PM

wrote:

Their record locator is VGBPEM

Regards,

## Regards, (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Let me know when you have them on line.

Regards,
████████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below

On Feb 1, 2019, at 4:13 PM, N  wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3956.33.
• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.
• Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m
Departing: Miami Airport, (MIA) at 4.40pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am
• Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m
Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm
Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm

Please reply to this email and provide your authorization to proceed.

Regards,

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, calling them now!

## Regards, (cont.)

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you as them on the line.

Regards,

Hours: Mon through Friday 9AM-530PM EST

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purct Karyna, then upgrade her to biz! Can you do for me pretty please!?

still determining what we want to do...

JE's AF Flying Blue Number: 1193608285

ok, I will go in and set up an account...

Yes, I need account number.

Regards

██████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open th under Jeffrey's name..

terrific!! got it!

Before transferring points to AF, I need to link Flying Blue account to AMEX card.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d

Availability for upgrade is not guaranteed, it is available now, it could be not like two hours lal done prior to departure, but after ticketing.

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 to 1? (g go through all this with our accounting department today... Rich is coming here at 2:30

15 000 miles it is per flight, so if you need round trip - it is 30 000 miles.
Yes 1 AMEX point is 1 AF mile.

Regards,
Natalia (Natasha) Molotkova
████████████████████████
████████████████████████
(877) 877-6967
Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? am going to have to go through all this with our accounting department today...Rich is coming here a

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure Amex points...

You can pay with points only when you know for sure he or she is taking flight, even after departure.

Regards,
Natalia (Natasha) Molotkova

Hours. Mon through Friday 9AM-530PM EST

## Regards, (cont.)

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes i be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no lor back to account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not poi back.

Regards,

Hours: Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new fl or would we have to use more points to upgrade the new flight? what happens to those points? Ire; points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and boot usable? (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible .. cancel a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always t

Are you talking about airline miles or AMEX points?

Regards

ST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Pr; for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are non;

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a membE only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award to me the best option would be to purchase the premium economy seat and upgrade with points to Biz c Karyna..) Less real money up front and not an enormous amount of points used ...

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is business. We will have to transfer AMEX points to AF Flying Blue account.

Regards,

Natalia (Natasha) Molotkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to busines

Regards,
Natalia (Natasha) Molotkova

Hours. Mon through Friday 9AM-550PM EST

ok super

And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Economy.

Regards,

Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea...

OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay diffe 618 040 American Express points and 20 % back.

I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, they have mileage upgrade available.

Regards,
Natalia (Natasha) Molotkova
████████████████████

Hours: Mon through Friday 9AM-530PM EST

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what woi to upgrade? (sorry!)

I see you gave me premium economy price but it is different return flight...so not sure the pricing wot

oops! sorry! you already gave me the biz price!

Can you tell me the biz class AF price?

thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for K;

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France with Air France.

You can check mileage availability on Air France at <u>httos://www.flyinablue.comffr/home/explorer</u> and

I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.

2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, fare between business and first - $4075.80 - pay in points 407 580 points and 20% back.

## Regards, (cont.)

Regards,

## (617) 617-0361

Hours: Mon through Friday 9AM-530PM EST

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

Premium economy:

1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A

## (617) 617-0361 (cont.)

OPERATED BY AIR FRANCE
2 DL /AF 1022 14FEB CDG JFK 0815A 1040A
OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Dagorda

(011)011-0901

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. Premium economy and economy price too. We need to compare. I was not given times to depart. W
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3956.33.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.

• Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m
Departing: Miami Airport, (MIA) at 4.40pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am

## (617) 617-0361 (cont.)

• Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm <u>Arriving: New York John F Kennedy Airport. (JFK) at 3.55pm</u>

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

(011) 011-0907

Hours: Mon through Friday 9AM-530PM EST

ok, calling them now!

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you ask me tc on the line.

Regards,

Natalia (Natasha) Molotkova

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purchase th then upgrade her to biz! Can you do for me pretty please!?

still determining what we want to do...

JE's AF Flying Blu

ok, I will go in and set up an account...

Yes, I need account number.

## (617) 617-0361 (cont.)

Regards,
Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open the FLyi
Jeffrey’s name..

terrific!! got it!

Before transferring points to AF, I need to link Flying Blue account to AMEX card.

Regards,
Natalia (Natasha) Molotkova

████████████████████████████████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done pri

Availability for upgrade is not guaranteed, it is available now, it could be not like two hours later. Yea prior to departure, but after ticketing.

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles it is 1 to 1? (gosh I ha through all this with our accounting department today...Rich is coming here at 2:30

15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile.

Regards,
Natalia (Natasha) Molotkova

██████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done pri -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t going to have to go through all this with our accounting department today...Rich is coming here at 2:30

## (617) 617-0361 (cont.)

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure. then points...

You can pay with points only when you know for sure he or she is taking flight, even after departure.

Regards,

Hours: Mon through Friday 9AM-530PM EST

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes it will b' possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer availE account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not points), if back.

Regards

(011)011-0901

Hours: Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new flight we would we have to use more points to upgrade the new flight? what happens to those points? I realize once AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book another airline. (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ...they a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always be used

Are you talking about airline miles or AMEX points?

## (617) 617-0361 (cont.)

Regards,

████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it is that used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Premium upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonreversible.

Regards,
Natalia (Natasha) Molotkova

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have to op( Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a member, and way to upgrade would be through Amex.. it also sounds like lots of restrictions to get an award to first...its on best option would be to purchase the premium economy seat and upgrade with points to Biz class (if biz cla Less real money up front and not an enormous amount of points used ...

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is availab business. We will have to transfer AMEX points to AF Flying Blue account.

Regards,

Hours: Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to business and it

Regards,
Natalia (Natasha) Molotkova

## (617) 617-0361 (cont.)

████████████████████(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok super

And I am calling two. If you got them first, use record locat████████, I put it in Premium Economy.

I can call Flying Blue...i have 2 phones on my desk ;)

Thank you you for below!

Do you think it would be less points to transfer them to AF? or you have no idea...

OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay difference 040 American Express points and 20 % back.

I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, I have ! have mileage upgrade available.

Hours: Mon through Friday 9AM-530PM EST

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what would this upgrade? (sorry!)

I see you gave me premium economy price but it is different return flight...so not sure the pricing would be t

oops! sorry! you already gave me the biz price!

## (617) 617-0361 (cont.)

Can you tell me the biz class AF price?

thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for Karyna p

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France using a with Air France.

You can check mileage availability on Air France at <u>https://www.flyinoblue.com/fahomeiexplorer</u> and I can tr

I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.

2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, so pay between business and first - $4075.80 - pay in points 407 580 points and 20% back.

Hours: Mon through Friday 9AM-530PM EST

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with points

1 AF

99 06FEB MIA CDG 0440P 0715A

2

<signature> AF

6 14FEB CDG JFK 0120P 0355P

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

## (617) 617-0361 (cont.)

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

Premium economy:

1 DL /AF 8345 06FEB MIA COG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

Coach:
1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE
2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Regards,
Natalia (Natasha) Molotkova
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. Option economy and economy price too. We need to compare. I was no

Sent from my iPhone

## (617) 617-0361 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that Afore Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider Is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or lees yot. We reserve the right to note profile and preference data for servicing purposes.

i have them on line..

On Feb 1, 2019, at 4:15 PM, Natalia Molotko ████████████████████████████
wrote:

Key information from the email:

*   **Sender:** Natalia Molotkova
*   **Phone:** (877) 877-0987; Hours: Mon-Fri 9AM-5:30PM EST
*   **Total Air Reservation Cost:** $3956.33
*   **Ticket Policy:** Non-refundable; $300 change penalty.
*   **Flight 1:**
    *   **Date:** Wed 06 Feb
    *   **Airline:** Air France 99, Premium Economy
    *   **Duration:** 8h 35m
    *   **Departure:** Miami Airport (MIA) at 4:40pm
    *   **Arrival:** Paris Charles de Gaulle Airport (CDG) at 7:15am
*   **Flight 2:**
    *   **Date:** Thu 14 Feb
    *   **Airline:** Air France 6, Premium Economy
    *   **Duration:** 8h 35m
    *   **Departure:** Paris Charles de Gaulle Airport (CDG) at 1:20pm
    *   **Arrival:** New York John F Kennedy Airport (JFK) at 3:55pm
*   The email requests a reply with authorization to proceed.

## (617) 617-0361 (cont.)

Natalia (Natasha) Molotkova.

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

ok, calling them now!

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you as them on the line.

## Regards,

Natalia (Natasha) Molotkova.

## (orry orr-0907

Hours: Mon through Friday 9AM-530PM EST

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purct Karyna, then upgrade her to biz! Can you do for me pretty please!?

still determining what we want to do...

JE's AF Flying Blue Number 1193608285

ok, I will go in and set up an account...

Yes, I need account number.

Regards,
Natalia (Natasha) Molotkova

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open tt under Jeffrey's name..

## (877) 877-0987 (cont.)

terrific!! got it!

Before transferring points to AF, I need to link Flying Blue account to AMEX card.

Regards,
Natalia (Natasha) Meletkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d

Availability for upgrade is not guaranteed, it is available now, it could be not like two hours lal done prior to departure, but after ticketing.

-you said it is 15.000 miles to upgrade...do we transfer 15.000 Amex points to get the 15.000 miles? it is 1 to 1? (g go through all this with our accounting department today... Rich is coming here at 2:30

15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile.

Regards,
Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be d
-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles?
am going to have to go through all this with our accounting department today...Rich is coming here a

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure
Amex points...

## (877) 877-0987 (cont.)

You can pay with points only when you know for sure he or she is taking flight, even after departure.

Regards,

(off)off-6361

Hours: Mon through Friday 9AM-530PM EST

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no lo back to account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not poi back.

Regards,
██████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new fl or would we have to use more points to upgrade the new flight? what happens to those points? I re; points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and bool usable? (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible .. cancel a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always t

Are you talking about airline miles or AMEX points?

Dagard

Hours: Mon through Friday 9AM-530PM EST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it

## (877) 877-0987 (cont.)

used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Pri for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are none

Regards,

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a memtx only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award to me the best option would be to purchase the premium economy seat and upgrade with points to Biz c Karyna..) Less real money up front and not an enormous amount of points used ...

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is . business. We will have to transfer AMEX points to AF Flying Blue account.

Regards,
Natalia (Natasha) Molotkova
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to busines

Dagard

Hours: Mon through Friday 9AM-530PM EST

ok super

## (877) 877-0987 (cont.)

And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Economy.

Key information:

*   Premium Economy seat on Air France: $3956.33
*   Business class seat on Air France: $10,136.73
*   Payment option: Difference in price + 618,040 American Express points + 20% back.
*   Contact Natalia Molatkova.
*   Contact Hours: Mon-Friday 9AM-530PM EST
*   Phone: (877) 877-0987

## (877) 877-0987 (cont.)

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France with Air France.

You can check mileage availability on Air France at https://www.flyingblue.com/fr/home/explorer and I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.
2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, fare between business and first - $4075.80 - pay in points 407 580 points and 20% back.

Regards,
Natalia (Natasha) Molotkova
██████████████████████████
██████████████ Friday 9AM-530PM EST

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A
2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

## (877) 877-0987 (cont.)

Premium economy:

1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

Coach:
1 DL /AF 8345 06FEB MIA CDG 0440P 0715A
OPERATED BY AIR FRANCE
2 DL /AF 1022 14FEB CDG JFK 0815A 1040A
OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Regards,
Natalia (Natasha) Molotkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalie (Natasha) Meletkaya

## (811) 811-0907

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. Premium economy and economy price too. We need to compare. I was not given times to depart. W

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## (811) 811-0907 (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3956.33.
• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.
• Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m
Departing: Miami Airport, (MIA) at 4.40pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am
• Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m
Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm
Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm

Please reply to this email and provide your authorization to proceed.
Regards,

Hours: Mon through Friday 9AM-530PM EST
.
ok, calling them now!

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you ask me to on the line.

Regards,
Natalia (Natasha) Molotkova
██████████████████████████

██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

OK! we have permission to transfer the 30,000 points to Jeffrey’s new AF Flying Blue account...purchase th
then upgrade her to biz! Can you do for me pretty please!?

still determining what we want to do...

## (811) 811-0907 (cont.)

- Request: user will set up an account; needs account number.
- Action required: link AMEX card to Flying Blue account before transferring points to AF (Air France).
- Confirmation: "terrific!! got it!"
- Availability note: Upgrades not guaranteed — availability can change quickly; must be done prior to departure (after ticketing).
- Miles / conversion:
  - 15,000 miles to upgrade is per flight (round trip = 30,000 miles).
  - 1 AMEX point = 1 AF mile.
- Signature / contact info: [NAME REDACTED] (hours: Mon–Fri 9:00 AM–5:30 PM EST)
- Redacted blocks present in image.

## (811) 811-0907 (cont.)

Regards,

## (011)011-0901

Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done pri -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t going to have to go through all this with our accounting department today...Rich is coming here at 2:30

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ..just to be sure. then points...

You can pay with points only when you know for sure he or she is taking flight, even after departure.

Regards,

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes it will bi possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer avails account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not points), if back.

Regards,
Natalia (Natasha) Molotkova
Hours. Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new flight we would we have to use more points to upgrade the new flight? what happens to those points? I realize once

## (011)011-0901 (cont.)

AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book another airline. (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ...they a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always be used

Are you talking about airline miles or AMEX points?

Regards,

(011)011-0907

Hours: Mon through Friday 9AM-530PM EST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it is that used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Premium upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonreversible.

Regards

Hours: Mon through Friday 9AM-530PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have to op( Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a member, and way to upgrade would be through Amex.. it also sounds like lots of restrictions to get an award to first...its on best option would be to purchase the premium economy seat and upgrade with points to Biz class (if biz cla Less real money up front and not an enormous amount of points used ...

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is availab business. We will have to transfer AMEX points to AF Flying Blue account.

## (011)011-0901 (cont.)

Regards,
Natalie (Natasha) Moletkova
Hours. Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to business and i

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok super

And I am calling two. If you got them first, use record locator VG8PEM, I put it in Premium Economy.

Regards,
Natalia (Natacha) Malofeyeva

Hours: Mon through Friday 9AM-530PM EST

I can call Flying Blue...i have 2 phones on my desk ;) Thank you you for below! Do you think it would be less points to transfer them to AF? or you have no idea...

OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay difference 040 American Express points and 20 % back.

I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, I have have mileage upgrade available.

Regards,
████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## (011)011-0901 (cont.)

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what would this upgrade? (sorry!)

I see you gave me premium economy price but it is different return flight...so not sure the pricing would be the same

oops! sorry! you already gave me the biz price!

Can you tell me the biz class AF price?

thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for Karyna p

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France using miles with Air France.

You can check mileage availability on Air France at https://www.flyingblue.com/fr/home/explorer and I can tr

I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.
2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, so pay between business and first - $4075.80 - pay in points 407 580 points and 20% back.

Regards,


would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with points t

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

## (011)011-0901 (cont.)

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

Premium economy:

1 DL /AF 8345 06FEB MIA COG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

## Coach:

1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Regards,
Natalia (Natasha) Malatkova
██████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

## Coach: (cont.)

Regards,
Natalia (Natasha) Molotkova

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. Option economy and economy price too. We need to compare. I was no

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you incur in connection with the services provided by the service provider. We reserve the right to note profile and preference data for servicing purposes.

Their record locator is VG8PEM

Regards,
Natalia (Natasha) Molotkova

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Let me know when you have them on line.

Regards,
Natalia (Natasha) Molotkova
████████████████████
████████████████████
████████████████████
████████████████████

Hours: Mon through Friday 9AM-530PM EST

## Coach: (cont.)

please issue ticket as stated below

- Email date: Feb 1, 2019, 4:13 PM
- Total air reservation (incl. taxes & fees): $3,956.33
- Fare rules: Non-refundable; $300 change penalty plus fare difference
- Requested action: Reply to email with authorization to proceed; issue ticket first, then call Air France about upgrade if available
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Points/upgrade note: Permission to transfer 30,000 points to Jeffrey’s new AF Flying Blue account and then purchase/upgrade Karyna to business (request)

Flights:
| Date | Flight | Class | Duration | From (dept) | To (arr) |
|---|---:|---|---:|---|---|
| Wed 06 Feb (2019) | Air France 99 | Premium Economy | 8h 35m | Miami Airport (MIA) — 4:40 PM | Paris CDG (CDG) — 7:15 AM |
| Thu 14 Feb (2019) | Air France 6 | Premium Economy | 8h 35m | Paris CDG (CDG) — 1:20 PM | New York JFK (JFK) — 3:55 PM |

## Coach: (cont.)

still determining what we want to do...

JE’s AF Flying Blue Number: 1193608285

ok, I will go in and set up an account...

Yes, I need account number.

████████████████████████████
████████████████████████████
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open the Flyi
under Jeffrey’s name..

terrific!! got it!

Before transferring points to AF, I need to link Flying Blue account to AMEX card.

Regards,
████████████████████████████
████████████████████████████
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done pri

Availability for upgrade is not guaranteed, it is available now, it could be not like two hours later. Yes
done prior to departure, but after ticketing.

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 to 1? (gosh I ha
go through all this with our accounting department today...Rich is coming here at 2:30

## Coach: (cont.)

15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile.

- Image: redacted email signature (large black rectangle covering contact details).
- Visible text: "Regards" (upper left), "EST" (right edge).
- Redacted area likely contains name, title, phone/email/company (not readable).
- Surrounding text (provided): 15,000 miles per flight (30,000 round trip); 1 AMEX point = 1 AF mile; transferring Amex points to AF to upgrade premium economy to business (15,000 miles per upgrade); note about accounting and "Rich is coming here at 2:30."

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done pri -you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 t am going to have to go through all this with our accounting department today...Rich is coming here at 2:30

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure. then Amex points...

You can pay with points only when you know for sure he or she is taking flight, even after departure.

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes it will b' be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer av back to account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not points), if back.

## Coach: (cont.)

Hours: Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new flight we or would we have to use more points to upgrade the new flight? what happens to those points? I realize or points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book anoth usable? (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ...they a cancel a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always be used

Are you talking about airline miles or AMEX points?

Regards,

Hours: Mon through Friday 9AM-530PM EST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it is that used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Premium for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonreversil

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have to op( Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a member, and only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award to first...i me the best option would be to purchase the premium economy seat and upgrade with points to Biz class (il Karyna..) Less real money up front and not an enormous amount of points used ...

## (877) 877-0987 (cont.)

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is availab business. We will have to transfer AMEX points to AF Flying Blue account.

Regards,
Natalia (Natasha) Molotkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to business and it

Regards,

Natalia (Natasha) Molotkova
Centurion Relationshi. <u>Mana. er</u>

(877)877-0987
Hours: Mon through Friday 9AM-530PM EST

ok super

And I am calling two. If you got them first, use record locator VG8PEM , I put it in Premium Economy.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I can call Flying Blue...i have 2 phones on my desk ;)
Thank you you for below!
Do you think it would be less points to transfer them to AF? or you have no idea...

OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay difference 618 040 American Express points and 20 % back.

I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, I have they have mileage upgrade available.

Regards,

## (877) 877-0987 (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-5:30PM EST

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights...what would this to upgrade? (sorry!)

I see you gave me premium economy price but it is different return flight...so not sure the pricing would be t

oops! sorry! you already gave me the biz price!

Can you tell me the biz class AF price?

thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for Karyna p

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France using m with Air France.

You can check mileage availability on Air France at https://www.flyingblue.com/fr/home/explorer and I can tr

I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.

2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, so pay fare between business and first - $4075.80 - pay in points 407 580 points and 20% back.

Regards,
Natalia (Natasha) Molotkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

## (877) 877-0987 (cont.)

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with points I

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

Premium economy:

1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB COG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

Coach: 1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-5:30PM EST

## (877) 877-0987 (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. karyna needs a flight miami paris. 6th feb return 14th to new york . Biz or first class. Options
Premium economy and economy price too. We need to compare. I was not given times to depart. What is b

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American
Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the
service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you
authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3956.33.
• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.
• Wed 06 Feb - Air France 99 - Premium Economy - 8h 35m
Departing: Miami Airport, (MIA) at 4.40pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.15am
• Thu 14 Feb - Air France 6 - Premium Economy - 8h 35m
Departing: Paris Charles de Gaulle Airport, (CDG) at 1.20pm
Arriving: New York John F Kennedy Airport, (JFK) at 3.55pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987 (cont.)

Hours: Mon through Friday 9AM-530PM EST

ok, calling them now!

OK, let's issue ticket first, after that you will call Air France about upgrade, if it is still available, you ask me to transfer points while you have them on the line.

Regards,

Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

OK! we have permission to transfer the 30,000 points to Jeffrey's new AF Flying Blue account...purchase the premium economy seats for Karyna, then upgrade her to biz! Can you do for me pretty please!?

still determining what we want to do...

JE's AF Flying Blue Number: 1193608285

ok, I will go in and set up an account...

Yes, I need account number.

Regards,
Natalia (Natasha) Molotkova

## (877) 877-0987 (cont.)

Hours: Mon through Friday 9AM-530PM EST

ok...maybe you should go ahead and link the Amex card to account now! Do you need me to open the FLying Blue account? I would do so under Jeffrey's name..

terrific!! got it!

Before transferring points to AF, I need to link Flying Blue account to AMEX card.

Regards,

Natalia (Natasha) Molotkova

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done prior to departure?

Availability for upgrade is not guaranteed, it is available now, it could be not like two hours later. Yes, to get upgrade, it has to be done prior to departure, but after ticketing.

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 to 1? (gosh I hate this...sorry) but I am going to have to go through all this with our accounting department today...Rich is coming here at 2:30

15 000 miles it is per flight, so if you need round trip - it is 30 000 miles. Yes 1 AMEX point is 1 AF mile.

Regards,
Natalia (Natasha) Molotkova

## (877) 877-0987 (cont.)

## (811) 811-0907

Hours: Mon through Friday 9AM-530PM EST

-if I want you to transfer Amex points to AF to upgrade premium economy to biz class, this must be done prior to departure?

-you said it is 15,000 miles to upgrade...do we transfer 15,000 Amex points to get the 15,000 miles? it is 1 to 1? (gosh I hate this...sorry) but I am going to have to go through all this with our accounting department today...Rich is coming here at 2:30

thank you,...got it on the AF miles.

so in our case, it is probably better to use points after the person has taken the flight ...just to be sure. then we will not be losing out on our Amex points...

You can pay with points only when you know for sure he or she is taking flight, even after departure.

Regards,

Natalia (Natasha) Molotkova

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

OK, if you got upgrade using AF miles and changing flight - if upgrade is available on new flight, yes it will be confirmed using old miles (could be possible difference in air fare or miles plus change fee). With AF, if upgrade for new flight is no longer available, I believe they refund miles back to account, AF account.

If you used AMEX points and canceling - you are getting money back if ticket was refundable (not points), if ticket was non-refundable, nothing back.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

if we transfer Amex points to AF miles, but then change the flight we used them on, would the new flight we change to automatically upgrade? or would we have to use more points to upgrade the new flight? what happens to those points? I realize once we transfer them from Amex points to AF that is it with our Amex points. I also worry, what if we cancel the flight with AF and book another airline...are those points gone or usable? (this sounds like a huge headache to me)

Also, confirm to me, once we pay with Amex points for an upgrade, those points are non reversible ...they are gone, yes...if we change or cancel a flight we have upgraded, we do not get them back?

hmmm, now I am thinking it is better to get Gift Cards for Saks or Bergdorf as the cards can always be used...

Are you talking about airline miles or AMEX points?

## Regards,

Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

so if we have to change her flight (which happens a lot over here) then the points are gone? I think it is that way whenever we use points, once used, they are not redeemable...

It is up to you - you can get Flying Blue account fro her or him. Once you have it, we need to issue Premium Economy and transfer points to AF for upgrade, upgrade availability can't be guaranteed, once points are transferred to AF, they are nonreversible.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

## hours. Mon through Friday 9AM-5:30PM EST

oh wow!...that is MUCH better! that is way less points to do with AF Flying Blue account..do we have to open an AF Flying Blue account for Jeffrey? or it is automatic through Amex? I need to make sure Biz class is good for Karyna..

I got through...Jeffrey's AF frequent flyer number was cancelled back in 2009...so he is not a member, and for sure not an Elite member...the only way to upgrade would be through Amex..it also sounds like lots of restrictions to get an award to first...its only if it is available. Seems to me the best option would be to purchase the premium economy seat and upgrade with points to Biz class (if biz class is acceptable to JE for Karyna..) Less real money up front and not an enormous amount of points used ...

OK, we got through - we can issue ticket as Premium Economy and after ticketing get upgrade - it is available now at 15 000 miles per flight - to business. We will have to transfer AMEX points to AF Flying Blue account.

Regards,

Natalia (Natasha) Molotkova

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

If they pick up first fro you, ask them if mileage upgrade available from premium economy to business and if it booked correctly as I hold it.

Regards,

Natalia (Natasha) Molotkova

## hours. Mon through Friday 9AM-5:30PM EST (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok super

And I am calling two. If you got them first, use record locator VG8PEM, I put it in Premium Economy.

The image is a dark rectangle with "AMERICAN AIRLINES" in white text.

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I can call Flying Blue...i have 2 phones on my desk ;)

Thank you you for below!

Do you think it would be less points to transfer them to AF? or you have no idea...

OK, Premium Economy seat on Air France is $3956.33, business is $10,136.73. So you can pay difference in fare of $6180.40 using points - 618 040 American Express points and 20 % back.

I can try to call Flying Blue - it is usually a very very long hold time with them, and if I am getting call, I have to take call and hung up on hold, if they have mileage upgrade available.

Records.
(917) 311-8807.

Hours: Mon through Friday 9AM-530PM EST

If we wanted to purchase the Premium economy seat and upgrade to Biz on the AF flights…what

## hours. Mon through Friday 9AM-5:30PM EST (cont.)

would this cost and how many points needed to upgrade? (sorry!)

I see you gave me premium economy price but it is different return flight...so not sure the pricing
would be the same.

oops! sorry! you already gave me the biz price!

Can you tell me the biz class AF price?

thank you for the break down! Let me find out what he wishes to do....Keep the flight on HOLD for
Karyna please :)

You can't upgrade Air France ticket through Delta. And you can't book Premier class with Air France using miles if you don't have highest status with Air France.

You can check mileage availability on Air France at <u>https://www.flyinqblue.comffrlhome/explorer</u> and I can transfer AMEX points to Air France.

I checked mileage space via Delta, nothing available on Delta in business round trip as direct.

So, if the goal is First class, here are options:

1) pay whole first class ticket in points - 1 412 253 points and 20 % back.

2) pay for first class ticket partially in points - let say business class fare on Air France is $10,136.73, so pay it with money, and difference in fare between business and first - $4075.80 - pay in points 407 580 points and 20% back.

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

would it be less expensive to purchase as a Delta ticket and upgrade to first with Delta than AF?

## hours. Mon through Friday 9AM-5:30PM EST (cont.)

So what is best idea for first class AF round trip for Karyna...? We buy coach fare and upgrade with points to first?

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

Ok. Let me ask him thx

Sent from my iPhone

First class:

1 AF 99 06FEB MIA CDG 0440P 0715A
2 AF 6 14FEB CDG JFK 0120P 0355P

TOTAL FARE - USD 14212.53

Business:

1 AA 62 06FEB MIA CDG 0625P 0905A 2 AA 45 14FEB CDG JFK 0955A 1235P

TOTAL FARE - USD 8343.53

Premium economy:

1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE 2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

$3930.23

Coach:
1 DL /AF 8345 06FEB MIA CDG 0440P 0715A OPERATED BY AIR FRANCE
2 DL /AF 1022 14FEB CDG JFK 0815A 1040A OPERATED BY AIR FRANCE

TOTAL FARE - USD 2772.23

Regards,
Natalia (Natasha) Molotkova

## hours. Mon through Friday 9AM-5:30PM EST (cont.)

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. karyna needs a flight miami paris. <u>6th feb</u> return 14th to new york . Biz or first class. Options and best price in market? Premium economy and economy price too. We need to compare. I was not given times to depart. What is best?

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