Email information:

*   **To:** Lesley Groff
*   **Sent:** Sat 8/18/2018 7:32:04 PM
*   **Subject:** Re: Fwd: [text obscured] - Your journey to Helsinki on 02SEP18

Thx Lesley :)

On Saturday, August 18, 2018, 1:39:44 PM EDT, Lesley Groff <███████████████> wrote:

Begin forwarded message:

From: Finnair Customer Service <noreply.customerservice@finnair.com>
Subject:  - Your journey to Helsinki on 02SEP18
Date: August 18, 2018 at 1:36:20 PM EDT
To: <@gmail.com>

HELLO

Your journey to Helsinki on 02SEP18 is getting closer. Find out how to make the most of your trip with our extensive services!

SEE FULL ITINERARY

## YOUR FLIGHT DETAILS

The first Finnair flight AY6 on your reservation W47FRN departs from John F Kennedy airport at 17:40

## YOUR FLIGHT DETAILS (cont.)

- Departure: 17:40, 02 SEP 2018 — New York, John F Kennedy (JFK)
- Arrival: 08:50, 03 SEP 2018 — Helsinki, Helsinki (HEL)
- Total duration: 8h 10min
- Travel class: Economy
- Seat: 22A
- Fare/type: PCST - Economy comfort
- To do before you fly: destination requires additional travel information — button: "UPDATE INFORMATION"
- Note: Your country of destination or transit may require a visa or an electronic travel authorisation

## YOUR FLIGHT DETAILS (cont.)

- Title: YOUR BAGGAGE ALLOWANCE
- Instruction: "Please check the allowance from your ticket."
- Buttons/CTAs:
  - "APPLY FOR ESTA" (visible above)
  - "SEE FULL ITINERARY" (below the instruction)
- Footer: "Download the free Finnair app"
- Key entity: Finnair

## Upgrade your travel class for more comfort

Use your Finnair Plus points or bid for the best price to make your travel even more

## Upgrade your travel class for more comfort (cont.)

comfortable with a Business Class upgrade.

UPGRADE TO BUSINESS

## Save money on extra baggage

Pay for your extra baggage online in advance to save money – and time.

PAY FOR EXTRA BAGGAGE

Text content:
- "Join Finnair Plus and earn points already from this flight!"
- Button: "JOIN NOW"
- Heading below: "JUST A FEW MORE TIPS"

Key entities:
- Finnair Plus (loyalty program)
- CTA to join and earn points from current flight

## Save money on extra baggage (cont.)

Checklist

FAQ

Finnair travel classes

Contact us

0 Finnair. If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Montreal or the Warsaw Convention may be applicable. The Convention governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss or damage to baggage. Information about prohibited or restricted materials as baggage. baggage allowance and conditions of carriage and notices is available at any Finnair service point or at finnair.corn.

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