To: 
From: 
Sent: Thur 9/6/2018 4:26:00 PM
Subject: Itinerary for  07SEP18 UERLFH

Title: American Express ®

Ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Actually, we should reserve a ticket for next Friday please Do refundable.

## Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ ███████ <████████████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
████ (Natasha) ████

Centurion Relationship Manager
██████████████
███████

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for ██ ██. thanks!

On Sep 6, 2018, at 10:02 AM, ██ ██ <███████████████>
wrote:

No, I checked all the way till the end of October.

## Sent from my iPhone (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: <mark>$3095.21.</mark>

• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to</mark> this <mark>email and provide your authorization to proceed.</mark>

## Re ards,



(Natasha)



Centurion <u>Relationship</u> Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A

2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

## Re ards, (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: ██████████████
Subject: Itinerary for █████████/████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Departing</th><th>07:25 PM</th></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for requirements for your travel destination. Due to frequent changes, American Express cannot guaranti expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily 11 payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond tt

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives fc to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel RE Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reser preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please <mark>reply to this email and provide your authorization to</mark> proceed.

Regards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

## PDF itinerary attachment: (cont.)

## 1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@mvamextravel.com></u>

Date: Se tember 4 2018 <u>at 11:57:03</u> AM EDT

To:
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel UERLFH
Record Locator

## 1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P (cont.)

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM 108 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily

## Confirmed (cont.)

resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM,  <@centurion.com> wrote:

## Confirmed (cont.)

Key information from the email:

*   **Sender:** Natasha, Centurion Relationship Manager
*   **Total air reservation cost:** $3095.21
*   **Ticket Refundable:** Cancellation penalty of $300.00 applies.
*   **Outbound Flight:** Fri 07 Sep - Swiss Intl Air Lines 23 - Economy (JFK to GVA)
*   **Return Flight:** Wed 12 Sep - Swiss Intl Air Lines 22 - Economy (GVA to JFK)
*   Request for authorization to proceed with the ticket.
*   Customer asking about fare differences with different return dates.

## Confirmed (cont.)

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeab

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel

## Confirmed (cont.)

## Record Locator

## UERLFH

<table><tr><th colspan="2">This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.</th></tr><tr><td>Friday 07 Sep 18</td><td></td></tr><tr><td colspan="2">Other Information</td></tr><tr><td>CITIZENS OF RUSSIAN

Flight Information</td><td>FEDERATION MUST CARRY A VALID PASSPORT</td></tr><tr><td>Date </td><td>07 Sep 2018</td></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 6 Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td></td><td></td></tr><tr><td colspan="2">Confirmed 
<u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="2">American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for 
requirements for your travel destination. Due to frequent changes, American Express cannot guaranti
expressly disclaims any liability for any inaccurate or incomplete information contained on that site.</td></tr><tr><td colspan="2">You may receive customer service emails even if you have requested not to receive email marketing
mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u></td></tr><tr><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web</td></tr><tr><td colspan="2"><u>http://www.adobe.com/products/acrobat/read step.html</u></td></tr><tr><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re</td></tr></table>

## UERLFH (cont.)

payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond tt

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives ft to time may also provide incentives to our travel counselors. Certain suppliers may also provide corn administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth. arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the
service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reser
preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am

## UERLFH (cont.)

Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Here's the key information from the image:

*   **From:** Natasha, Centurion Relationship Manager
*   **Itinerary:**
    *   LX (Flight 1): September 7th, JFK to GVA (07:25 PM - 09:15 AM)
    *   LX (Flight 2): September 12th, GVA to JFK (11:45 AM - 02:25 PM)
*   **Pricing:**
    *   Refundable (with fee): $3095.21 (with $300 refund fee)
    *   Fully Refundable: $4302.21
*   The sender wants the fully refundable, changeable price for the ticket.

Sent from my iPhone

## UERLFH (cont.)

Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-:

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07,
or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th>Arriving</th><th>09:15 AM / 08 Sep 2018</th></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American

## PDF itinerary attachment: (cont.)

Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

<u>To</u> learn <u>more about e-mail security or</u> report <u>a</u> suspicious e-mail, please visit us at <u>3moricartexpectsscomiphishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Thank you, ticket is on its way.

Regards,
████ (Natasha) ████████

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for ███ ██████, thanks!

On Sep 6, 2018, at 10:02 AM, █████ ██████ <█████████████████████████████>
wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty</mark> of $300.00 will apply; changes are subject to difference in fare pl

## PDF itinerary attachment: (cont.)

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Regards,</u>
(Natasha)
<u>Centurion Relationship</u> Manager
<u>@centurion.com</u>

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)  -
<u>nturion Relationship</u> Manager
<u>Rcenturion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable prici

Sent from my iPhone

Begin forwarded message:

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P (cont.)

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itir travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure websi trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing aut office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Flight Information (cont.)

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the me requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the a expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers I mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/priva</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before y such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, ; "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or sche floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accide telecommunications lines or facilities, or third party technology systems, or any other cause beyond the cant

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yc factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reac to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensat administrative services that we perform for them, such as granting them access to our marketing channels, supporting technology initiatives. In addition, we receive compensation from suppliers when customers use • Express products to pay for supplier products and services. From time to time we may enter into other busi arrangements, including levels and types of compensation and incentives we receive, are subject to change itineraries, we may consider a number of factors, including supplier availability and your preferences. The rr influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registrati Registered Iowa Travel Agency.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arno

way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p

service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl

preference data for servicing purposes.

## Flight Information (cont.)

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

	• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

	• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Re ards,</u>
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A

2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

## Flight Information (cont.)

Key information:
*   Contact: Natasha, Centurion Relationship Manager
*   Hours: Monday through Friday, 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es. If</u> ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqoaee</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

## American Express Travel UERLFH
Record Locator (cont.)

Friday 07 Sep 18

## Other Information

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed (cont.)

and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foss you authorize. Wo reserve the right to note profile and preference data for servicing purposes.