To: Natalia Molotkova From: Lesley Groff Sent: Thur 5/16/2019 3:29:14 PM Subject: Re: Can You HOLD all these flights again please? EYFTE O

Ok thanks

Sent from my iPhonc

On May 16, 2019, at 11:26 AM, Natalia Molotkova - wrote:

New hold till May 19 till 825am ET.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## great. thanks

On May 16, 2019, at 10:12 AM, Natalia Molotkova wrote:

Yes, will do.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

H iNatasha ...can you hold all these flights again please? Is pricing the same today? I will forward th as well. Lesley

Begin forwarded message:

From: "American Express Travel"

## great. thanks (cont.)

## Subject: Itinerary for BACH/JOSCHA 09JUL19 EYFTEO

Date: Ma 13, 2019 at 10:08:12 AM EDT

To:

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR: EYFTEO

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a no cannot accept incoming messages. If you have any questions, please Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitin <u>httos://mvamextravel tom/baggage</u>

## Other Information

## Other Information (cont.)

## San Francisco to Frankfurt

FLIGHT LH 455

## DEPARTING

Tue. Jul 09 2019. 02:55 PM
San Francisco
San Francisco International (SFO)

## ARRIVING

Wed, Jul 10 2019, 10:45 AM
Frankfurt
Frankfurt International (FRA)

## Lufthansa

Operated By Lufthansa

Non-stop
Duration: 10 Hrs 50 Mins
Departure Terminal: Terminal International
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A380-900
Meals: Meals
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

## Frankfurt to Muenchen

FLIGHT LH 104

## DEPARTING

Wed, Jul 10 2019, 12:15 PM
Frankfurt
Frankfurt International (FRA)

## ARRIVING

Wed, Jul 10 2019, 01:10 PM
Muenchen
Franz Josef Strauss (MUC)

## Lufthansa

Operated By Lufthansa

Non-stop
Duration:55 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A321
Meals: Snack
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th>FLIGHT CONFIRMATION</th></tr><tr><td></td><td></td><td>Lufthansa: UUYEH2</td></tr><tr><td></td><td></td><td>Muenchen to Berlin</td></tr><tr><td></td><td></td><td>FLIGHT LH 2040</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri, Jul 12 2019, 02:10 PM</td></tr><tr><td></td><td></td><td>Muenchen </td></tr><tr><td></td><td></td><td>Franz Josef Strauss (MUC)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Jul 12 2019, 03:15 PM</td></tr><tr><td></td><td></td><td>Berlin </td></tr><tr><td></td><td></td><td>Berlin-Tegel / Otto Lilienthal (TXL)</td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td></td><td>Lufthansa </td></tr><tr><td></td><td></td><td>Operated By Lufthansa</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:1 Hr 5 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>T Economy Class</td></tr><tr><td></td><td></td><td>Airbus Industrie A321</td></tr><tr><td></td><td></td><td>Meals: Snack</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th>FLIGHT CONFIRMATION</th></tr><tr><td></td><td></td><td>Lufthansa: UUYEH2</td></tr><tr><td></td><td></td><td>Frankfurt to San Francisco</td></tr><tr><td></td><td></td><td>FLIGHT LH 454</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Sun, Aug 18 2019, 10:25 AM
Frankfurt </td></tr><tr><td></td><td></td><td>Frankfurt International (FRA)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Sun, Aug 18 2019, 12:50 PM</td></tr><tr><td></td><td></td><td>San Francisco</td></tr><tr><td></td><td></td><td>San Francisco International (SFO)</td></tr><tr><td></td><td></td><td>Lufthansa </td></tr><tr><td></td><td></td><td>Operated By Lufthansa</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:11 Hrs 25 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 1</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal International</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>T Economy Class</td></tr><tr><td></td><td></td><td>Airbus Industrie A380-800</td></tr><tr><td></td><td></td><td>Meals: Meals</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

## FLIGHT INFORMATION (cont.)

Lufthansa: UUYEH2

## TRAVELLER INFORMATION

## JOSCHA BACH

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL HOTLINE

When you travel more than 100 miles from home, you have 24/7 med other select emergency coordination and assistance services. includin referrals, PP# XXX)00<XXXXt. cash wires and more. Card Members n the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip
View and manage your Trip by logging onto American Express Travel.
Entry and Exit Information for Travel
American Express recommends that you periodically review www.Visa.com for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL HOTLINE (cont.)

You may receive customer service emails even if you have requested marketing offers from American Express. For details about our e-mail the American Express Privacy Statement at <u>www americanexpress co</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

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Thank you for choosing American Express Centurion Travel Service a.

Please be advised that certain mandatory hotel-imposed charges. incl daily resort or facility fees, may be applicable to your stay and payabl( check-out from the property. You may wish to inquire with the hotel b. the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, "Amex") act as suppliers and you understand and agree that Amex shall not be liable expense or damage to persons or property resulting, directly or indirec omissions of travel suppliers. including but not limited to delays. overt services, cessation of operations, accidents or failures of equipment. itineraries or schedules: or (2) acts of God, fires. earthquakes, floods. acts of governmental authorities, civil unrest, strikes, riots. theft, disea related to the public intemet. telecommunications lines or facilities, or systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a arrangements that meet your individual needs. We consider various fa travel suppliers to you and recommending specific itineraries. In this ri independent third party and not as a fiduciary. We want you to be awa pay us commissions as well as incentives for reaching sales targets o' time to time may also provide incentives to our travel counselors. Cer provide compensation to us for various marketing and administrative t for them, such as granting them access to our marketing channels. <change><s>pa</s></change> programs and supporting technology initiatives. In addition. we receivt suppliers when customers use the American Express Card or other Ar products to pay for supplier products and services. From time to time - business relationships with suppliers and these arrangements. includir compensation and incentives we receive, are subject to change. In ide recommending itineraries, we may consider a number of factors, inclu and your preferences. The relationships we have with suppliers may t

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL HOTLINE (cont.)

suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash
Travel Registration Number: UBI#600469694. Iowa: TA# 669 Register

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americanexpre_s_s.comfphishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We resin preference data for servicing purposes.

Yes, will do.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL HOTLINE (cont.)

Hours: Mon through Friday 9AM-530PM EST

H iNatasha ...can you hold all these flights again please? Is pricing the same today? I will forward the families itinerary also as we need to hold those flights as well. Lesley

Begin forwarded message:

From: "American Express Travel" ██████████████████████
Subject: Itinerary for BACH/JOSCHA 09JUL19 EYFTEO
Date: May 13, 2019 at 10:08:12 AM EDT
To: █████████████████████

FLIGHTS| HOTELS| CARS| CRUISES

RECORD LOCATOR: EYFTEO

YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel com/baqqaqe</u>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL HOTLINE (cont.)

Other Information
• CITIZENS OF GERMANY MUST CARRY A VALID PASSPORT

## San Francisco to Frankfurt

FLIGHT LH 455

## DEPARTING

Tue, Jul 09 2019. 02:55 PM
San Francisco
San Francisco International (SFO)

## ARRIVING

Wed, Jul 10 2019, 10:45 AM
Frankfurt
Frankfurt International (FRA)

Lufthansa
Operated By Lufthansa
Non-stop
Duration: 10 Hrs 50 Mins
Departure Terminal: Terminal International
Arrival Terminal: Terminal 1

FLIGHT INFORMATION

## ARRIVING (cont.)

T Economy Class
Airbus Industrie A380-800
Meals: Meals
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

Lufthansa: UUYEH2

## Frankfurt to Muenchen

FLIGHT LH 104

## DEPARTING

Wed, Jul 10 2019, 12:15 PM
Frankfurt
Frankfurt International (FRA)

## ARRIVING

Wed, Jul 10 2019. 01:10 PM
Muenchen
Franz Josef Strauss (MUC)

Lufthansa
Operated By Lufthansa
Non-stop
Duration:55 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2

## FLIGHT INFORMATION

## FLIGHT INFORMATION (cont.)

<table><tr><th>T Economy Class</th></tr><tr><td>Airbus Industrie A321</td></tr><tr><td>Meals: Snack</td></tr><tr><td>Baggage: 1PC per adult</td></tr><tr><td>FLIGHT CONFIRMATION</td></tr><tr><td>Lufthansa: UUYEH2</td></tr><tr><td>Muenchen to Berlin</td></tr><tr><td>FLIGHT LH 2040</td></tr><tr><td>DEPARTING </td></tr><tr><td>Fri, Jul 12 2019, 02:10 PM</td></tr><tr><td>Muenchen </td></tr><tr><td>Franz Josef Strauss (MUC)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Fri, Jul 12 2019. 03:15 PM</td></tr><tr><td>Berlin </td></tr><tr><td>Berlin-Tegel / Otto Lilienthal (TXL)

Lufthansa </td></tr><tr><td>Operated By Lufthansa</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:1 Hr 5 Mins</td></tr><tr><td>Departure Terminal:Terminal 2</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>T Economy Class</td></tr></table>

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION
Lufthansa: UUYEH2

## Frankfurt to San Francisco

FLIGHT LH 454

## DEPARTING

Sun, Aug 18 2019, 10:25 AM
Frankfurt
Frankfurt International (FRA)

## ARRIVING

Sun, Aug 18 2019, 12:50 PM
San Francisco
San Francisco International (SFO)

Lufthansa

Operated By Lufthansa

Non-stop
Duration:11 Hrs 25 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal International

FLIGHT INFORMATION

T Economy Class

## ARRIVING (cont.)

FLIGHT CONFIRMATION
Lufthansa: UUYEH2

# TRAVELLER INFORMATION

JOSCHA BACH

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other
select emergency coordination and assistance services, including medical and legal referrals,
passport replacement, cash wires and more. Card Members may be responsible for the costs
charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit</u> <u><mark>Information</mark></u> <u>for Travel</u>

American Express recommends that you periodically review <u>www visacentral com</u> for the most up

# TRAVELLER INFORMATION (cont.)

to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent. subsidiaries, affiliates and representatives (collectively, 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment. or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods. climatic aberrations, acts of governmental authorities, civil unrest. strikes. riots, theft. disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these

# TRAVELLER INFORMATION (cont.)

arrangements, including levels and types of compensation <mark>and incentives</mark> we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amoncan Express is in no way responsible or liable for tho actions of the serviceprovider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express You are responsible for any purchases. shipping charges and.,or fees you authorize We reserve the right to note profile and preference data for servicing purposes.