| Field | Value |
|---|---|
| To | [redacted] |
| From | Molotkova |
| Sent | Tue 2/5/2019 10:13:21 PM |
| Subject | Itinerary INCL TICKETNO for [redacted] / [redacted] 08FEB19 [redacted] |

Title: American Express ®
Something wrong with phone line, it is busy all the time.

Regards,
(Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natasha Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <█████████████████████████████████████████████████>
wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

The image shows an email sent from American Express Travel on February 5, 2019, to LESLEY.JEE@GMAIL.COM, regarding an itinerary including a ticket number for 08FEB19. It includes a record locator. The email is a notification and replies are not accepted. Airline baggage fee rules are accessible through a provided link.

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Kiev
FLIGHT AF 3374

DEPARTING
Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

ARRIVING
Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

Air France
Operated By Ukraine Intl Airl

Non-stop
Duration:3 Hrs 15 Mins
Departure Terminal:Terminal 2 D

FLIGHT INFORMATION
K Economy Class
Boeing 737-800

| Detail | Information |
|---|---|
| Airline | Air France |
| Hotel | HYATT REGENCY KIEV |
| Check-In | Fri, Feb 08 2019 |
| Check-Out | Sun, Feb 10 2019 |
| Address | 5 A Street, KIEV UA 01001 |
| Telephone | 380-44-5811234 |
| Status | Confirmed |
| Base Rate | EUR 330.00 / per night |
| Cancellation Policy | Cancel 24 Hours Prior To Arrival |
| Meals | Hot Meal |
| Baggage | 1PC per adult |

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019. 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019. 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Air

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

- Document: TRAVELLER INFORMATION (Air France)
- Airline reference: Air France: [redacted]
- E-TICKET: Ticket AF [redacted] — 05FEB
- Emergency assistance:
  - 24/7 medical, legal, financial and emergency coordination when traveling >100 miles from home
  - Card members may be responsible for costs/third-party providers
  - Phone: 1-800-333-AMEX (toll-free) | 1-715-343-7977 (direct-dial collect)
- Action button/link: Manage Your Trip — View/manage via American Express Travel
- Entry/exit advice: Recommends periodically reviewing visa/entry requirements (link shown to Visacentral/www.Visacentral...)

## FLIGHT CONFIRMATION (cont.)

offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea:

Please be advised that certain mandatory hotel-imposed charges. including, but not li resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and it subsidiaries. affiliates and representatives (collectively, *Amex') act as an agent for tr and you understand and agree that Amex shall not be liable for any loss, injury. expel to persons or property resulting, directly or indirectly, from (1) the acts of omissions c suppliers, including but not limited to delays. overbooking's, cancellation of services, operations. accidents or failures of equipment. or changes in fares, itineraries or sche acts of God, fires, earthquakes. floods, climatic aberrations. acts of governmental aul unrest. strikes. riots. theft. disease. accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems. or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrE meet your individual needs. We consider various factors in identifying travel supplier≤ recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching sales targets or other goals. and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for variou≤ administrative services that we perform for them, such as granting them access to ou channels, participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements, incluC types of compensation and incentives we receive. are subject to change. In identifyiffi recommending itineraries, we may consider a number of factors, including supplier a, your preferences. The relationships we have with suppliers may also influence the su identify and the itineraries we recommend.

## PDF itinerary attachment: (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Se
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agenc

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>amenconoxoress comrphishing.</u> O 2015 American Express. All rights reserved

Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsibke or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the SONICO p service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

## ok thanks!

On Feb 5, 2019, at 3:44 PM, ████ Molotkova <██████████████████████████>
wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager

## ok thanks! (cont.)

- Sender (forwarded): "American Express Travel" <itinerary@myamextravel.com>
- Forwarded date/time: February 5, 2019 at 3:15:27 PM EST
- To: [REDACTED EMAIL]
- Subject: Itinerary INCL TICKETNO for [REDACTED] — 08FEB19 [REDACTED]
- Record locator: [REDACTED]
- Heading: YOUR TRIP DETAILS
- Services referenced: FLIGHTS | HOTELS | CARS | CRUISES
- Visible note: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only account... Service at 1-[REDACTED]."
- Additional text: "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it."
- Other metadata: "Hours: Mon through Friday 9AM-5:30PM EST"; "Sent from my iPhone"

## ok thanks! (cont.)

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT
Paris to Kiev
FLIGHT AF 3374

## DEPARTING

Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, Feb 08 2019. 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

Air France
Operated By Ukraine Intl Airl
Non-stop
Duration:3 Hrs 15 Mins
Departure Terminal:Terminal 2 D

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Flight class | K Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1PC per adult |
| Flight confirmation | Air France: [redacted] |
| Hotel name | HYATT REGENCY KIEV |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |
| Address | 5 A [redacted] Street, KIEV UA 01001 |
| Telephone | 380-44-5811234 |
| Reservation status | Confirmed |
| Base rate | EUR 330.00 / per night |
| Notes | May be subject to local taxes, service charges, daily resort fees if applicable. Cancellation: Cancel 24 hours prior to arrival. |

## ARRIVING (cont.)

<table><tr><th></th><th rowspan="20"></th><th>HOTEL CONFIRMATION</th></tr><tr><td></td><td>HY0023548516</td></tr><tr><td></td><td>Kiev to Paris</td></tr><tr><td rowspan="17"></td><td>FLIGHT AF 3375</td></tr><tr><td>DEPARTING</td></tr><tr><td>Sun, Feb 10 2019, 09:45 AM
Kiev</td></tr><tr><td>Boryspil (Borispol) (KBP)</td></tr><tr><td>ARRIVING</td></tr><tr><td>Sun, Feb 10 2019, 12:10 PM
Paris</td></tr><tr><td>Charles De Gaulle (CDG)</td></tr><tr><td>Air France</td></tr><tr><td>Operated By Ukraine Intl Airl</td></tr><tr><td>Non-stop</td></tr><tr><td>Duration:3 Hrs 25 Mins</td></tr><tr><td>Arrival Terminal:Terminal 2D</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>R Economy Class</td></tr><tr><td>Boeing 737 All Series Passenger</td></tr><tr><td>Meals: Food-Bev/Pur</td></tr><tr><td>Baggage: 1PC per adult</td></tr></table>

## ARRIVING (cont.)

- Document type: Flight confirmation (Air France)
- Air France reservation: [redacted]
- Traveller name: [redacted]
- E‑TICKET: Ticket AF [redacted]‑05FEB
- Emergency assistance (American Express Global Assist): 24/7 assistance when traveling >100 miles from home; Card Members may be responsible for some costs
  - Toll‑free: 1‑800‑333‑AMEX
  - Direct‑dial (collect): 1‑715‑343‑7977
- Action/button: "Manage Your Trip"
- Links/sections visible: American Express Travel (manage trips), Entry and Exit Information for Travel (references www.Visacentral)

## ARRIVING (cont.)

changes, American Express cannot guarantee the accuracy of the information providi disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive e offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>vr.wv americanexpress comiprivacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Read( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleas

Please be advised that certain mandatory hotel-imposed charges. including, but not li resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and it, subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for tr and you understand and agree that Amex shall not be liable for any loss, injury, expel to persons or property resulting. directly or indirectly. from (1) the acts of omissions c suppliers. including but not limited to delays, overbooking's. cancellation of services. operations. accidents or failures of equipment. or changes in fares, itineraries or sche acts of God. fires, earthquakes. floods. climatic aberrations. acts of governmental aul unrest, strikes, riots. theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrz meet your individual needs. We consider various factors in identifying travel suppliers recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching <change><s>sales</s></change> targets or other goals, and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for various administrative services that we perform for them, such as granting them access to ou channels. participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements, incluC types of compensation and incentives we receive. are subject to change. In identityinl

## ARRIVING (cont.)

<mark>recommending</mark> itineraries, we may consider a number of <mark>factors, including</mark> supplier al your preferences. The relationships we have with suppliers may also influence the sL identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Se Registration Number: UBI#6O0469694. Iowa: TM 669 Registered Iowa Travel Agenc:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

Not pre-paid, waiting for the credit card authorization form.

Regards,
████ (Natasha) Molotkova

Centurion Relationship Manager

## ARRIVING (cont.)

Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to
pay for it herself upon checkin

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary INCL TICKETNO for  08FEB19 

FLIGHTS| HOTELS| CARS| CRUISES

RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-

## YOUR TRIP DETAILS (cont.)

877-0987.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Kiev
FLIGHT AF 3374

DEPARTING
Fri, Feb 08 2019, 01:20 PM
Paris
Charles De Gaulle (CDG)

ARRIVING
Fri, Feb 08 2019, 05:35 PM
Kiev
Boryspil (Borispol) (KBP)

Air France
Operated By Ukraine Intl Air
Non-stop
Duration: 3 Hrs 15 Mins

## YOUR TRIP DETAILS (cont.)

Key details:

*   **Departure Terminal:** Terminal 2 D
*   **Flight Information:**
    *   Class: K Economy Class
    *   Aircraft: Boeing 737-800
    *   Meals: Hot Meal
    *   Baggage: 1PC per adult
*   **Flight Confirmation:** Air France
*   **Hotel Details:** HYATT REGENCY KIEV
*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019
*   **Hotel Information:**
    *   Address: 5 A Street, KIEV UA 01001
    *   Telephone: 380-44-5811234
    *   Status: Confirmed
    *   Base Rate: EUR 330.00 / per night

## YOUR TRIP DETAILS (cont.)

<table><tr><th>Cancellation Policy: Cancel 24</th><th>Hours Prior To Arrival</th></tr><tr><td>HOTEL CONFIRMATION</td><td></td></tr><tr><td>HY0023548516 </td><td></td></tr><tr><td>Kiev to Paris</td><td></td></tr><tr><td>FLIGHT AF 3375</td><td></td></tr><tr><td>DEPARTING </td><td></td></tr><tr><td>Sun, Feb 10 2019, 09:45 AM</td><td></td></tr><tr><td>Kiev </td><td></td></tr><tr><td>Boryspil (Borispol) (KBP)</td><td></td></tr><tr><td>ARRIVING </td><td></td></tr><tr><td>Sun, Feb 10 2019, 12:10 PM</td><td></td></tr><tr><td>Paris </td><td></td></tr><tr><td>Charles De Gaulle (CDG)</td><td></td></tr><tr><td>Air France</td><td></td></tr><tr><td>Operated By Ukraine Intl Arrl</td><td></td></tr><tr><td>Non-stop </td><td></td></tr><tr><td>Duratlon:3 Hrs 25 Mins</td><td></td></tr><tr><td>Arrival Terminal:Terminal 2 D</td><td></td></tr><tr><td>FLIGHT INFORMATION</td><td></td></tr><tr><td>R Economy Class</td><td></td></tr><tr><td>Boeing 737 All Series Passenger</td><td></td></tr><tr><td>Meals: Food-Bev/Pur</td><td></td></tr><tr><td>Baggage: 1PC per adult</td><td></td></tr></table>

## YOUR TRIP DETAILS (cont.)

FLIGHT CONFIRMATION
Air France: ████████

# TRAVELLER INFORMATION

# TRAVELLER INFORMATION (cont.)

## E-TICKET

Ticket AF

-05FEB

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select
emergency coordination and assistance services, including medical and legal referrals, PP#
XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-
party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip
View and manage your Trip by logging onto American Express Travel.

<u>Entry and Exit</u> <u><mark>Information</mark></u> <u>for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes,

# TRAVELLER INFORMATION (cont.)

## E-TICKET (cont.)

American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www americanexpress com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility <change><s>fees,</s></change> may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively. 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays, overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires. earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots. theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The

# TRAVELLER INFORMATION (cont.)

## E-TICKET (cont.)

relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the night to note profile and preference data br servicing purposes.