To: ███████████ [████████████████████@centurion.com]
From: Lesley Groff
Sent: Thur 9/6/2018 7:15:53 PM
Subject: Re: Itinerary for ███████████/████████ 07SEP18 UERLFH

Thx

Sent from my iPhone

On Sep 6, 2018, at 1:35 PM,  <@centurion.com> wrote:

Done.

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please...and thank you!

On Sep 6, 2018, at 12:41 PM,  <> wrote:

Yes, do you want me to cancel reservation and void ticket?

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Can we void?
Sent from my iPhone

On Sep 6, 2018, at 12:26 PM,  <> wrote:

- Subject / topic: Airline ticket reservation — refundable with refund fee (user asked if disclosure was seen)
- Sender: name redacted — Centurion Relationship Manager (email domain: @centurion.com)
- Sign-off hours: Mon through Friday 9:00 AM–5:30 PM EST
- Key messages:
  - "Ticket is on its way."
  - Request: "Reserve a ticket for next Friday — do refundable."
  - "Sent from my iPhone"
  - Earlier reply: "Thank you, ticket is on its way."
  - Instruction: "Please issue below ticket for [redacted]."
  - Status check: "No, I checked all the way till the end of October."
- Dates/times in thread:
  - On Sep 6, 2018 at 10:37 AM (message from redacted @centurion.com)
  - On Sep 6, 2018 at 10:02 AM (previous message)
- Price shown: Total air reservation, including taxes and fees: $3,095.21
- Redactions present: multiple personal names and full email addresses blacked out in the image

- Image content: mostly blank white vertical page.
- Key features: four evenly spaced light-gray dotted vertical guide lines, creating five narrow columns.
- No chart/data: no axes, legend, labels, numbers, text, or plotted data present.
- Orientation: very tall, narrow (portrait) layout.

Key information from the image:

*   Ticket refundable, cancellation penalty of $300.00 applies
*   **Flight 1**:
    *   **Date**: Fri 07 Sep
    *   **Airline**: Swiss Intl Air Lines 23, Economy
    *   **Duration**: 7h 50m
    *   **Departure**: JFK at 7.25pm
    *   **Arrival**: GVA at 9.15am
*   **Flight 2**:
    *   **Date**: Wed 12 Sep
    *   **Airline**: Swiss Intl Air Lines 22, Economy
    *   **Duration**: 8h 40m
    *   **Departure**: GVA at 11.45am
    *   **Arrival**: JFK at 2.25pm
*   **Fare**:
    *   $3095.21 (refundable with $300 refund fee)
    *   $4302.21 (fully refundable)
*   Contact: Natasha, Centurion Relationship Manager, @centurion.com
*   Hours: Mon-Fri 9AM-5:30PM EST
*   Flight Details:

| Line | Flight | Date   | Route    | Time              |
|------|--------|--------|----------|-------------------|
| 1    | LX 23  | 07SEP  | JFK-GVA  | 0725P - 0915A     |
| 2    | LX 22  | 12SEP  | GVA-JFK  | 1145A - 0225P     |

Begin forwarded message:

From: "American Express Traver <u><itinerary@mvamextravel.com></u> Date: September 4, 2018 at 11:57:03 AM EDT

To: <u>LESLEY.JEE GMAIL.COM</u>
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notifica</u> have any questions, please contact Centurion Travel Service at 1-ta.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to travel arrangements. Your Centurion Travel Service travel plans have <change><s>bee</s></change> trip details and add link to your bookmarked favorites for easy access in th.

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price g
office by 08:30 AM on September 07, or this entire reservation will automatically

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPOR"

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018

## Flight Information (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed </th></tr><tr><td></td><td></td><td></td><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td></td><td></td><td>American Express strongly recommends that you periodically review <u>www.Visac</u>
requirements for your travel destination. Due to frequent changes, American Exp
expressly disclaims any liability for any inaccurate or incomplete information cont</td></tr><tr><td></td><td></td><td></td><td></td><td>You may receive customer service emails even if you have requested not to rece
mail practices, please review the American Express Privacy Statement at <u>www.a</u></td></tr><tr><td></td><td></td><td></td><td></td><td>See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td></td><td></td><td></td><td></td><td>PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat R</td></tr><tr><td></td><td></td><td></td><td></td><td><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td></td><td></td><td></td><td></td><td>Thank you for choosing American Express Centurion Travel Service and have a I</td></tr><tr><td></td><td></td><td></td><td></td><td>Please be advised that certain mandatory hotel-imposed charges, including, but r
payable to the hotel operator at check-out from the property. You may wish to in(
such charges.</td></tr><tr><td></td><td></td><td></td><td></td><td>Liability Statement. American Express Travel Related Services Company, Inc. a
"Amex") act as an agent for travel suppliers and you understand and agree that P
or property resulting, directly or indirectly, from (1) the acts of omissions of travel
services, cessation of operations, accidents or failures of equipment, or changes
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes,
telecommunications lines or facilities, or third party technology systems, or any or</td></tr><tr><td></td><td></td><td></td><td></td><td>Intermediary Disclosure. Amex assists you in finding travel suppliers and making
factors in identifying travel suppliers to you and recommending specific itineraries
fiduciary. We want you to be aware that certain suppliers pay us commissions as
to time may also provide incentives to our travel counselors. Certain suppliers m
administrative services that we perform for them, such as granting them access I
supporting technology initiatives. In addition, we receive compensation from sup(
Express products to pay for supplier products and services. From time to time w(
arrangements, including levels and types of compensation and incentives we rec
itineraries, we may consider a number of factors, including supplier availability ar
influence the suppliers we identify and the itineraries we recommend.</td></tr><tr><td></td><td></td><td></td><td></td><td>California State Seller of Travel Registration Number: 1022318. Washington Stat
Registered Iowa Travel Agency.

<u>Piivacv Statement I Visit the Centurion Card welss4</u></td></tr></table>

## Flight Information (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>t.-,,q.</u> O 2015 American Express. All lights reserved American Express uses 3rd party concierge service providers vAlo are not authorized to act on behalf of American E: actions of the service provider and the only remedy for any claims relating to services or products provided by the se responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and p

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subje

• Total air reservation, including taxes and fees: <mark>$3095.21.</mark>

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

## <u>Re ards,</u>



(Natasha)



<u>Centurion Relationship</u> Manager

<u>centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

<signature> 1 LX
2 LX

23 07SEP JFK GVA 0725P 0915A

22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

## <u>Re ards,</u> (cont.)

Re <u>ards,</u>

(Natasha)

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: GMAIL.COM
Subject: Itinerary for  /  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification onl messages. If you have any questions, please contact Centurion Travel Service a

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baquage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDI regarding your travel arrangements. Your Centurion Travel Service travel plans t click on the link to view your trip details and add link to your bookmarked favorite;

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guarantee
contact your travel office by 08:30 AM on September 07, or this entire reservation will a

Friday 07 Sep 18

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th colspan="3">Flight Information</th></tr><tr><td>Date </td><td></td><td>07 Sep 2018</td></tr><tr><td>Airline </td><td></td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td></td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td></td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td></td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td></td><td>07:25 PM</td></tr><tr><td>Arriving </td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td></td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td colspan="3"><u>Entry and Exit Information for Travel</u></td></tr><tr><td>American Express strongly
requirements for your travel
and expressly disclaims any</td><td>liability</td><td>recommends that you periodically review <u>www.Visacentral.c</u>
destination. Due to frequent changes, American Express ca
for any inaccurate or incomplete information contair</td></tr><tr><td>You may receive customer
about our e-mail practices,</td><td>service
please</td><td>emails even if you have requested not to receive em
review the American Express Privacy Statement at <u>w</u></td></tr><tr><td>See attached itinerary PDF</td><td>or link</td><td>for full terms and conditions.</td></tr><tr><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.
software. </td></tr><tr><td><u>http://www.adobe.com/products/acrobat/readstep.html</u></td><td></td><td></td></tr><tr><td colspan="3">Thank you for choosing American Express Centurion Travel Service and have a pleasar
Please be advised that certain mandatory hotel-imposed charges, including, but not limit
your stay and payable to the hotel operator at check-out from the property. You may wir.
existence and amount of such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its p
(collectively, "Amex") act as an agent for travel suppliers and you understand and agree
expense or damage to persons or property resulting, directly or indirectly, from (1) the a
limited to delays, overbooking's, cancellation of services, cessation of operations, accid,
itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberratior
riots, theft, disease, accidents or failures related to the public internet, telecommunicatio
or any other cause beyond the control of Amex.
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang
various factors in identifying travel suppliers to you and recommending specific itinerarit
party and not as a fiduciary. We want you to be aware that certain suppliers pay us com
or other goals, and from time to time may also provide incentives to our travel counselor
us for various marketing and administrative services that we perform for them, such as</td></tr></table>

## American Express Travel UERLFH
Record Locator (cont.)

participating in marketing programs and supporting technology initiatives. In addition, we use the American Express Card or other American Express products to pay for supplier into other business relationships with suppliers and these arrangements, including leve are subject to change. In identifying suppliers and recommending itineraries, we may co and your preferences. The relationships we have with suppliers may also influence the California State Seller of Travel Registration Number: 1022318. Washington State Seller TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re purposes.

I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well

Sent from my iPhone

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM,  <> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for  . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to fees.

## American Express Travel UERLFH
Record Locator (cont.)

**Key Information:**

*   **Flights:**
    *   Swiss Intl Air Lines 23 - Fri 07 Sep - JFK to GVA (7h 50m)
    *   Swiss Intl Air Lines 22 - Wed 12 Sep - GVA to JFK (8h 40m)
*   **Fares:**
    *   Refundable: $3095.21 (with $300 refund fee)
    *   Fully Refundable: $4302.21
*   **Contact:** Natasha, Centurion Relationship Manager, @centurion.com
*   **Hours:** Mon-Fri 9AM-530PM EST
*   Confirmation is requested to proceed with the booking.
*   Inquiry about fare reduction for different return date.
*   Request for fully refundable price.

## American Express Travel UERLFH
Record Locator (cont.)

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notifica have any questions, please contact Centurion Travel Service at 1-.M•

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.corn/bagoage</u> 

Your travel arrangements are outlined below in the email. Please refer to I travel arrangements. Your Centurion Travel Service travel plans have <change><s>bee</s></change> trip details and add link to your bookmarked favorites for easy access in th•

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price gt office by 08:30 AM on September 07, or this entire reservation will automatically

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPOR"

## Flight Information

Date

Airline

Airline Record Locator

Flight/Class

Origin

Destination

Departing

Arriving

Departure Terminal

Arrival Terminal

07 Sep 2018

Swiss International Airlines

W4L58Y

LX 23 B Economy Class

New York, John F Kennedy International

Geneva, Geneve-cointrin

07:25 PM

09:15 AM / 08 Sep 2018

Terminal 4

Terminal 1

## Flight Information (cont.)

Estimated Time 7 Hrs 50 Mins
Stops Non-stop

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visaci</u> requirements for your travel destination. Due to frequent changes, American Exp expressly disclaims any liability for any inaccurate or incomplete information cont

You may receive customer service emails even if you have requested not to rece mail practices, please review the American Express Privacy Statement at <u>www.a</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat R

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a

Please be advised that certain mandatory hotel-imposed charges, including, but r payable to the hotel operator at check-out from the property. You may wish to in( such charges.

Liability Statement. American Express Travel Related Services Company, Inc. a "Amex") act as an agent for travel suppliers and you understand and agree that P or property resulting, directly or indirectly, from (1) the acts of omissions of travel services, cessation of operations, accidents or failures of equipment, or changes floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, telecommunications lines or facilities, or third party technology systems, or any or

Intermediary Disclosure. Amex assists you in finding travel suppliers and making factors in identifying travel suppliers to you and recommending specific itineraries fiduciary. We want you to be aware that certain suppliers pay us commissions as to time may also provide incentives to our travel counselors. Certain suppliers m administrative services that we perform for them, such as granting them access I supporting technology initiatives. In addition, we receive compensation from supF Express products to pay for supplier products and services. From time to time we arrangements, including levels and types of compensation and incentives we rec itineraries, we may consider a number of factors, including supplier availability ar influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Stat Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E

## Flight Information (cont.)

actions of the service provider and the only remedy for any claims relating to services or products provided by the se responsible for any purchases, shipping charges andror fees you authorize. We reserve the right to note profile and p

No, I checked all the way till the end of October.

- Total air reservation (including taxes & fees): $3,095.21
- Fare options:
  - $3,095.21 — refundable with $300.00 refund fee
  - $4,302.21 — fully refundable
- Cancellation penalty: $300.00
- Agent: Centurion Relationship Manager (name redacted); hours Mon–Fri 9:00 AM–5:30 PM EST
- Customer notes: asked whether fare changes with a different return date; requested “Please issue refundable $3,095.21.” Requested authorization reply to proceed.

| # | Airline | Flight | Date   | From → To        | Depart | Arrive  | Class   | Duration |
|---|---------|--------|--------|------------------|--------|---------|---------|----------|
| 1 | LX      | 23     | 07SEP  | JFK → GVA        | 07:25P | 09:15A  | Economy | 7h 50m   |
| 2 | LX      | 22     | 12SEP  | GVA → JFK        | 11:45A | 02:25P  | Economy | 8h 40m   |

## Flight Information (cont.)

(Natasha)

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification onl messages. If you have any questions, please contact Centurion Travel Service a

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDI regarding your travel arrangements. Your Centurion Travel Service travel plans t click on the link to view your trip details and add link to your bookmarked favorite:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guarante
contact your travel office by 08:30 AM on September 07, or this entire reservation will au

Friday 07 Sep 18

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th></th><th>Date </th><th>07 Sep 2018</th></tr><tr><td></td><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td></td><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td></td><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td></td><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td></td><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td></td><td>Departing </td><td>07:25 PM</td></tr><tr><td></td><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td></td><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td></td><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td></td><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td></td><td>Stops </td><td>Non-stop </td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td></td><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td>American Express strongly
requirements for your travel
and expressly disclaims any</td><td>recommends that you periodically review <u>www.Visacentral.c</u>
destination. Due to frequent changes, American Express ce
liability for any inaccurate or incomplete information contair</td></tr><tr><td></td><td>You may receive customer
about our e-mail practices,</td><td>service emails even if you have requested not to receive em
please review the American Express Privacy Statement at <u>v%</u></td></tr><tr><td></td><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td></td><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.
software. </td></tr><tr><td></td><td><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td><td></td></tr><tr><td></td><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasar
Please be advised that certain mandatory hotel-imposed charges, including, but not limi
your stay and payable to the hotel operator at check-out from the property. You may wii
existence and amount of such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its p
(collectively, "Amex") act as an agent for travel suppliers and you understand and agree
expense or damage to persons or property resulting, directly or indirectly, from (1) the a
limited to delays, overbooking's, cancellation of services, cessation of operations, accidr
itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberratior
riots, theft, disease, accidents or failures related to the public internet, telecommunicatio
or any other cause beyond the control of Amex.
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang
various factors in identifying travel suppliers to you and recommending specific itinerarii
party and not as a fiduciary. We want you to be aware that certain suppliers pay us com
or other goals, and from time to time may also provide incentives to our travel counselor
us for various marketing and administrative services that we perform for them, such as •
participating in marketing programs and supporting technology initiatives. In addition, w'
use the American Express Card or other American Express products to pay for supplier</td></tr></table>

## American Express Travel UERLFH
Record Locator (cont.)

into other business relationships with suppliers and these arrangements, including leve
are subject to change. In identifying suppliers and recommending itineraries, we may co
and your preferences. The relationships we have with suppliers may also influence the
California State Seller of Travel Registration Number: 1022318. Washington State Selle
TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

Thank you, ticket is on its way.
Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!
On Sep 6, 2018, at 10:02 AM,  <> w

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subje
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

## American Express Travel UERLFH
Record Locator (cont.)

Image: mostly blank white/tall image with three faint vertical dotted guide lines; no chart or readable text visible.

Extracted context (from surrounding text):
- Request: "Please reply to this email and provide your authorization to proceed."
- Closing: "Regards,"
- Sender name: "(Natasha)"
- Role: "Centurion Relationship Manager"
- Email domain: "@centurion.com"
- Hours: "Mon through Friday 9AM-530PM EST"

Please reply to this email and provide your authorization to proceed.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1

23 07SEP JFK GVA 0725P 0915A

<signature> LX
LX

2

22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,

(Natasha)

Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification</u> onl have any questions, please contact Centurion Travel Service at 1

## American Express Travel UERLFH
Record Locator (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDI travel arrangements. Your Centurion Travel Service travel plans have been poste trip details and add link to your bookmarked favorites for easy access in the future

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guarante office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date

07 Sep 2018

Airline

Swiss International Airlines

Airline Record Locator

W4L58Y

Flight/Class

LX 23 B Economy Class

Origin

New York, John F Kennedy International

Destination

Geneva, Geneve-cointrin

Departing

07:25 PM

Arriving

09:15 AM / 08 Sep 2018

Departure Terminal

Terminal 4

Terminal 1

Arrival Terminal

Estimated Time

7 Hrs 50 Mins

Stops

Non-stop

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.c</u> requirements for your travel destination. Due to frequent changes, American Express ca expressly disclaims any liability for any inaccurate or incomplete information contained c

You may receive customer service emails even if you have requested not to receive em

## Flight Information (cont.)

mail practices, please review the American Express Privacy Statement at <u>www.america</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasar

Please be advised that certain mandatory hotel-imposed charges, including, but not limi payable to the hotel operator at check-out from the property. You may wish to inquire w such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its p "Amex") act as an agent for travel suppliers and you understand and agree that Amex sl or property resulting, directly or indirectly, from (1) the acts of omissions of travel supplii services, cessation of operations, accidents or failures of equipment, or changes in fare: floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, t telecommunications lines or facilities, or third party technology systems, or any other cal

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang factors in identifying travel suppliers to you and recommending specific itineraries. In thi fiduciary. We want you to be aware that certain suppliers pay us commissions as well a to time may also provide incentives to our travel counselors. Certain suppliers may alsc administrative services that we perform for them, such as granting them access to our r supporting technology initiatives. In addition, we receive compensation from suppliers v% Express products to pay for supplier products and services. From time to time we may r arrangements, including levels and types of compensation and incentives we receive, a itineraries, we may consider a number of factors, including supplier availability and your influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Selle Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to cF

• Total air reservation, including taxes and fees: $3095.21.

## Flight Information (cont.)

**Key Information:**

*   A refundable ticket has a $300 cancellation penalty.
*   Swiss Intl Air Lines 23: JFK to GVA (Fri 07 Sep, 7:25 pm - 9:15 am, 7h 50m).
*   Swiss Intl Air Lines 22: GVA to JFK (Wed 12 Sep, 11:45 am - 2:25 pm, 8h 40m).
*   Refundable price: $3095.21 (with $300 refund fee).
*   Fully refundable price: $4302.21.
*   Contact: Natasha, Centurion Relationship Manager.

## Flight Information (cont.)

Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. For any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment for your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure location. Please bookmark this page and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM/ 08 Sep 2018

## Flight Information (cont.)

<table><tr><th>Departure Terminal</th><th>Terminal 4</th></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u> for your travel destination. Due to frequent changes, American Express cannot guarantee the a liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email mar mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, : act as an agent for travel suppliers and you understand and agree that Amex shall not be liable resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but n cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or s aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accident lines or facilities, or third party technology systems, or any other cause beyond the control of Ar

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: identifying travel suppliers to you and recommending specific itineraries. In this role, we are ac want you to be aware that certain suppliers pay us commissions as well as incentives for react provide incentives to our travel counselors. Certain suppliers may also provide compensation perform for them, such as granting them access to our marketing channels, participating in ma addition, we receive compensation from suppliers when customers use the American Express products and services. From time to time we may enter into other business relationships with : compensation and incentives we receive, are subject to change. In identifying suppliers and ref including supplier availability and your preferences. The relationships we have with suppliers r recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## PDF itinerary attachment: (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products you use.

Key entities: Natasha (Centurion Relationship Manager), email exchanges regarding tickets.

Details: Natasha's emails mention tickets and policies (refunds). Her work hours are Monday through Friday, 9 AM - 5:30 PM EST.

## PDF itinerary attachment: (cont.)

No, I checked all the way till the end of October.

<table><tr><th>Your response is required to complete this reservation. Prices and availability are subje</th></tr><tr><td>• Total air reservation, including taxes and fees: $3095.21.</td></tr><tr><td>• Ticket is refundable, cancellation <mark>penalty</mark> of $300.00 will apply; changes are subject to</td></tr><tr><td>• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am</td></tr><tr><td>• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm</td></tr><tr><td><mark>Please reply to this email and provide your authorization to proceed.</mark></td></tr><tr><td>Re <u>ards,</u></td></tr><tr><td>(Natasha) </td></tr><tr><td>Centurion Relationship Manager
<u>centurion.com</u> </td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Does the fare go down if we do a different return date? It doesn't matter when return is.</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Please issue refundable $3095.21</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>1 LX 23 07SEP JFK GVA 0725P 0915A</td></tr><tr><td>2 LX 22 12SEP GVA JFK 1145A 0225P</td></tr><tr><td>$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable</td></tr><tr><td>Re <u>ards,</u>
(Natasha) 
Centurion <u>Relationship</u> Manager
<u>Acenturion.com</u> 

Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

## PDF itinerary attachment: (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only account. If you have any questions, please contact Centurion Travel Service at 1-800-221-1111.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF for your travel arrangements. Your Centurion Travel Service travel plans have been posted. Please review your trip details and add link to your bookmarked favorites for easy access in the future.

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guarante
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class

## Flight Information (cont.)

<table><tr><th>Origin</th><th>New York, John F Kennedy International</th></tr><tr><td>Destination</td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing</td><td>07:25 PM</td></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit Information</u></td><td><u>for Travel</u></td></tr><tr><td>American Express strongly
requirements for your travel
expressly disclaims any</td><td>recommends that you periodically review <u>www.Visacentral.c</u>
destination. Due to frequent changes, American Express a
liability for any inaccurate or incomplete information contained c</td></tr><tr><td>You may receive customer
mail practices, please review</td><td>service emails even if you have requested not to receive em
the American Express Privacy Statement at <u>www.america</u></td></tr><tr><td>See attached itinerary PDF</td><td>or link for full terms and conditions.</td></tr><tr><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.</td></tr><tr><td></td><td><u>http://www.adobe.com/products/acrobatireadstep.html</u> </td></tr><tr><td>Thank you for choosing
Please be advised that
payable to the hotel operator
such charges.
Liability Statement. American
"Amex") act as an agent
or property resulting, directly
services, cessation of
floods, climatic aberrations,
telecommunications lines
Intermediary Disclosure.
factors in identifying travel
fiduciary. We want you to
to time may also provide
administrative services that
supporting technology
Express products to pay
arrangements, including
itineraries, we may consider
influence the suppliers we
California State Seller of
Registered Iowa Travel</td><td>American Express Centurion Travel Service and have a pleasar
certain mandatory hotel-imposed charges, including, but not limi
at check-out from the property. You may wish to inquire w

Express Travel Related Services Company, Inc. and its p
for travel suppliers and you understand and agree that Amex sl
or indirectly, from (1) the acts of omissions of travel supplii
operations, accidents or failures of equipment, or changes in fare:
acts of governmental authorities, civil unrest, strikes, riots, t
or facilities, or third party technology systems, or any other cal
Amex assists you in finding travel suppliers and making arrang
suppliers to you and recommending specific itineraries. In thi
be aware that certain suppliers pay us commissions as well a'
incentives to our travel counselors. Certain suppliers may alsc
we perform for them, such as granting them access to our r
initiatives. In addition, we receive compensation from suppliers w
for supplier products and services. From time to time we may e
levels and types of compensation and incentives we receive, ai
a number of factors, including supplier availability and your
identify and the itineraries we recommend.
Travel Registration Number: 1022318. Washington State SeIle
Agency.</td></tr></table>

## Flight Information (cont.)

Key details from the image:

*   Total air reservation cost: $3095.21
*   Ticket is refundable, but a $300.00 cancellation penalty applies.
*   Flight 1: Fri 07 Sep, Swiss Intl Air Lines 23, JFK to GVA, departing at 7.25 pm, arriving at 9.15 am, 7h 50m.
*   Flight 2: Wed 12 Sep, Swiss Intl Air Lines 22, GVA to JFK, departing at 11.45 am, arriving at 2.25 pm, 8h 40m.
*   Contact Person: Natasha, Centurion Relationship Manager, @centurion.com.
*   Hours: Mon through Friday 9AM-530PM EST
*   Email request to issue refundable $3095.21.

## Flight Information (cont.)

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Re ards,</u>
(Natasha)
Centurion Relationship Manager
<u>©centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as the

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent <u>from a notification</u> only addn any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggagg</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl arrangements. Your Centurion Travel Service travel plans have been posted to a secure and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## American Express Travel UERLFH
Record Locator (cont.)

## Other Information

<table><tr><th colspan="3">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT</th></tr><tr><td colspan="3">Flight Information</td></tr><tr><td>Date </td><td></td><td>07 Sep 2018</td></tr><tr><td>Airline </td><td></td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td></td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td></td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td></td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td></td><td>07:25 PM</td></tr><tr><td>Arriving </td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td></tr><tr><td colspan="3">Confirmed 
<u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="3">American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u>
for your travel destination. Due to frequent changes, American Express cannot guarantee the a
liability for any inaccurate or incomplete information contained on that site.</td></tr><tr><td colspan="3">You may receive customer service emails even if you have requested not to receive email mar
mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u></td></tr><tr><td colspan="3">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer I</td></tr><tr><td colspan="3"><u>http://www.adobe.corn/raroducts/acrobatireadstep.html</u> </td></tr><tr><td colspan="3">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="3">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
payable to the hotel operator at check-out from the property. You may wish to inquire with the
such charges.</td></tr><tr><td colspan="3">Liability Statement. American Express Travel Related Services Company, Inc. and its parent, :
act as an agent for travel suppliers and you understand and agree that Amex shall not be liable
resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but n
cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or s
aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accident
lines or facilities, or third party technology systems, or any other cause beyond the control of Al 
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement:
identifying travel suppliers to you and recommending specific itineraries. In this role, we are ac</td></tr></table>

## Other Information (cont.)

want you to be aware that certain suppliers pay us commissions as well as incentives for react provide incentives to our travel counselors. Certain suppliers may also provide compensation perform for them, such as granting them access to our marketing channels, participating in ma addition, we receive compensation from suppliers when customers use the American Express products and services. From time to time we may enter into other business relationships with : compensation and incentives we receive, are subject to change. In identifying suppliers and re: including supplier availability and your preferences. The relationships we have with suppliers r recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of The Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products.

I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████████> wrote:

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM,  <> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subje
• Total air reservation, including taxes and fees: $3095.21.

## Other Information (cont.)

- Contact: name redacted — Centurion Relationship Manager; email domain: @centurion.com; Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Action requested: "Please reply to this email and provide your authorization to proceed." / "Please issue refundable $3095.21" / request for fully refundable price.

- Flight segments:
  1. Outbound — Swiss Intl Air Lines (LX) flight 23, Economy
     - Date: 07 Sep
     - Route: JFK (New York John F Kennedy) → GVA (Geneva Cointrin)
     - Departure: 07:25 PM
     - Arrival: 09:15 AM
     - Duration listed: 7h 50m
  2. Return — Swiss Intl Air Lines (LX) flight 22, Economy
     - Date: 12 Sep
     - Route: GVA (Geneva Cointrin) → JFK (New York John F Kennedy)
     - Departure: 11:45 AM
     - Arrival: 02:25 PM
     - Duration listed: 8h 40m

- Fare & refund details:
  - $3,095.21 — refundable with $300.00 refund fee (net refund subject to $300 penalty)
  - $4,302.21 — fully refundable
  - Note (header): "Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to..." (truncated)

- Other notes: Customer asked whether fare changes with a different return date; multiple "Sent from my iPhone" signatures present.

## Other Information (cont.)

Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only account. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF for your complete travel arrangements. Your Centurion Travel Service travel plans have been posted. Save trip details and add link to your bookmarked favorites for easy access in the future.

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until you contact our
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM/ 08 Sep 2018

## Flight Information (cont.)

<table><tr><th></th><th></th><th>Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed </th></tr><tr><td></td><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td>American Express strongly recommends that you periodically review <u>www.Visacentral.c</u>
requirements for your travel destination. Due to frequent changes, American Express ca
expressly disclaims any liability for any inaccurate or incomplete information contained c</td></tr><tr><td></td><td></td><td>You may receive customer service emails even if you have requested not to receive em
mail practices, please review the American Express Privacy Statement at <u>www.americe</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td></td><td></td><td>PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.</td></tr><tr><td></td><td></td><td><u>http://www.adobe.com/oroducts/acrobat/readstep.html</u> </td></tr><tr><td></td><td></td><td>Thank you for choosing American Express Centurion Travel Service and have a pleasar</td></tr><tr><td></td><td></td><td>Please be advised that certain mandatory hotel-imposed charges, including, but not limi
payable to the hotel operator at check-out from the property. You may wish to inquire w
such charges.</td></tr><tr><td></td><td></td><td>Liability Statement. American Express Travel Related Services Company, Inc. and its p
"Amex") act as an agent for travel suppliers and you understand and agree that Amex sl
or property resulting, directly or indirectly, from (1) the acts of omissions of travel supplir
services, cessation of operations, accidents or failures of equipment, or changes in fare:
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, t
telecommunications lines or facilities, or third party technology systems, or any other cal</td></tr><tr><td></td><td></td><td>Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang
factors in identifying travel suppliers to you and recommending specific itineraries. In thi
fiduciary. We want you to be aware that certain suppliers pay us commissions as well a
to time may also provide incentives to our travel counselors. Certain suppliers may alsc
administrative services that we perform for them, such as granting them access to our r
supporting technology initiatives. In addition, we receive compensation from suppliers ‘A
Express products to pay for supplier products and services. From time to time we may r
arrangements, including levels and types of compensation and incentives we receive, ai
itineraries, we may consider a number of factors, including supplier availability and your
influence the suppliers we identify and the itineraries we recommend.</td></tr><tr><td></td><td></td><td>California State Seller of Travel Registration Number: 1022318. Washington State Selle
Registered Iowa Travel Agency.

<u>Pnvactr Statement I Vrst tho Centurion Crud wettSrte</u></td></tr></table>

## Flight Information (cont.)

Key information from the email:

*   Total air reservation cost: $3095.21 (refundable with $300.00 refund fee). Fully refundable price $4302.21
*   Ticket is refundable with a $300 cancellation penalty.
*   Flight 1: Swiss Intl Air Lines 23, Sep 07, JFK to GVA (7.25pm to 9.15am)
*   Flight 2: Swiss Intl Air Lines 22, Sep 12, GVA to JFK (11.45am to 2.25pm)
*   Sender: Natasha, Centurion Relationship Manager
*   Sender email: @centurion.com
*   Sender hours: Mon-Fri 9AM-530PM EST
*   Sent from iPhone

## Flight Information (cont.)

<u>Re ards,</u>
(Natasha)
Centurion <u>Relationship</u> Manager
<u>©centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as chz

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. For any questions, please contact Centurion Travel Service at 1-800-221-1234.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl arrangements. Your Centurion Travel Service travel plans have been posted to a secure and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM /08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="2"><u>www.Visacentral.com/an-for</u> American Express strongly recommends that you periodically review
your travel destination. Due to frequent changes, American Express cannot guarantee the a
liability for any inaccurate or incomplete information contained on that site.</td></tr><tr><td colspan="2">You may receive customer service emails even if you have requested not to receive email mar
mail practices, please review the American Express Privacy Statement at <u>www.americanexprc</u></td></tr><tr><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer I</td></tr><tr><td colspan="2"><u>http://www.adobe.com/products/acrobat/readstep.html</u></td></tr><tr><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="2">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
payable to the hotel operator at check-out from the property. You may wish to inquire with the
such charges.</td></tr><tr><td colspan="2">Liability Statement. American Express Travel Related Services Company, Inc. and its parent, :
act as an agent for travel suppliers and you understand and agree that Amex shall not be liable
resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but n
cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or s
aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accident
lines or facilities, or third party technology systems, or any other cause beyond the control of Ai</td></tr><tr><td colspan="2">Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement:
identifying travel suppliers to you and recommending specific itineraries. In this role, we are ac
want you to be aware that certain suppliers pay us commissions as well as incentives for react
provide incentives to our travel counselors. Certain suppliers may also provide compensation
perform for them, such as granting them access to our marketing channels, participating in ma
addition, we receive compensation from suppliers when customers use the American Express
products and services. From time to time we may enter into other business relationships with</td></tr></table>

## American Express Travel UERLFH
Record Locator (cont.)

compensation and incentives we receive, are subject to change. In identifying suppliers and re
including supplier availability and your preferences. The relationships we have with suppliers n
recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tra
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to ch
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to differe
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm
Please reply to this email and provide your authorization to proceed.

## American Express Travel UERLFH
Record Locator (cont.)

Regards,
Natasha
Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
natalia.molotkova@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as chz

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itineraryAmvamextravel.com></u>

: September 4 2 18 <u>at 11:57:03</u> AM EDT

To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification</u> only addn have any questions, please contact Centurion Travel Service at 1

## American Express Travel UERLFH
Record Locator (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacmaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

## <u>Entry and Exit Information for Travel</u>

<u>www.Visacentral.com/an-requirements</u> American Express for your strongly travel recommends destination. Due that to you frequent periodically changes, review American Express cannot gi expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mar mail practices, please review the American Express Privacy Statement at <u>www.americanexpre</u>

## <u>Entry and Exit Information for Travel</u> (cont.)

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, : "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be!

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incen to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subji itineraries, we may consider a number of factors, including supplier availability and your prefer' influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tra
Registered Iowa Travel Agency.

<u>Priyacy. Statement I Visit the Centurion Card websrte</u>

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.

## PDF itinerary attachment: (cont.)

- Ticket policy: refundable; cancellation penalty $300.00; changes subject to fare difference.

- Outbound:
  - Date: Fri 07 Sep
  - Airline/Flight: Swiss Intl Air Lines 23 (LX 23)
  - Class: Economy
  - Duration: 7h 50m
  - From: New York John F Kennedy Airport (JFK)
  - Departs: 07:25 PM
  - To: Geneva Cointrin Intl Airport (GVA)
  - Arrives: 09:15 AM

- Return:
  - Date: Wed 12 Sep
  - Airline/Flight: Swiss Intl Air Lines 22 (LX 22)
  - Class: Economy
  - Duration: 8h 40m
  - From: Geneva Cointrin Intl Airport (GVA)
  - Departs: 11:45 AM
  - To: New York John F Kennedy Airport (JFK)
  - Arrives: 02:25 PM

- Fare/Options:
  - $3,095.21 — refundable with $300.00 refund fee (request in email: "Please issue refundable $3095.21")
  - $4,302.21 — fully refundable

- Itinerary PNR lines (as shown):
  - 1 LX 23 07SEP JFK GVA 0725P 0915A
  - 2 LX 22 12SEP GVA JFK 1145A 0225P

- Sender/contact:
  - Role: Centurion Relationship Manager
  - Name shown: (Natasha) [redacted]
  - Email domain shown: @centurion.com (local part redacted)
  - Hours: Mon–Fri 9AM–5:30PM EST

- Other notes (verbatim snippets):
  - "Please reply to this email and provide your authorization to proceed."
  - "Does the fare go down if we do a different return date? It doesn't matter when return is."
  - Multiple "Sent from my iPhone" lines.

## PDF itinerary attachment: (cont.)

Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment:
Your Centurion Travel Service travel plans have been posted to a secure website. Please click bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketi
AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4

## Flight Information (cont.)

<table><tr><th>Arrival Terminal</th><th>Terminal 1</th></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for destination. Due to frequent changes, American Express cannot guarantee the accuracy of the inform incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing please review the American Express Privacy Statement at <u>www.americanexoress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web:

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidi for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, ex from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, c equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods. strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lint beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that n travel suppliers to you and recommending specific itineraries. In this role, we are acting as an indeper certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, counselors. Certain suppliers may also provide compensation to us for various marketing and admini to our marketing channels, participating in marketing programs and supporting technology initiatives. use the American Express Card or other American Express products to pay for supplier products and relationships with suppliers and these arrangements, including levels and types of compensation and recommending itineraries, we may consider a number of factors, including supplier availability and yo influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Travel Agency.

## PDF itinerary attachment: (cont.)

are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing
<empty>

Yes, do you want me to cancel reservation and void ticket?

- Date/time: Sep 6, 2018, 12:26 PM
- Sender (visible): [REDACTED] (Natasha) [REDACTED]
- Role: Centurion Relationship Manager
- Business hours shown: Mon through Friday 9AM–5:30PM EST
- Key text/messages:
  - "Yes, do you want me to cancel reservation and void ticket?"
  - "Can we void?"
  - "It is refundable with refund fee, did you see disclosure below?"
  - "Ticket is on its way."
  - "Sent from my iPhone"
- Signatures: Multiple occurrences of the same sender signature (name redacted) and title
- Other: Several blocks of contact information are redacted; no chart present.

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Actually, we should reserve a ticket for next Friday please Do refundable.

Sent from my iPhone

- Email thread date/time: Sep 6, 2018 — messages at 10:02 AM and 10:37 AM.
- Agent: Natasha (redacted surname) — Centurion Relationship Manager.
- Agent hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Action: "Ticket is on its way" / "Please issue below ticket for [redacted]."

Reservation details:
- Total price (including taxes & fees): $3,095.21
- Fare rules: Ticket refundable; cancellation penalty $300.00; changes subject to additional terms.
- Outbound: Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m
  - Depart: New York John F. Kennedy Airport (JFK) at 7:25 PM
  - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
- Return: Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m
  - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM
  - Arrive: New York John F. Kennedy Airport (JFK) at 2:25 PM

- Request: "Please reply to this email and provide your authorization to proceed."

## PDF itinerary attachment: (cont.)

<u>Re ards,</u>
(Natasha)

<u>Centurion Relationship</u> Manager
<u>centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.
Sent from my iPhone
Please issue refundable $3095.21
Sent from my iPhone
1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P
$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable
Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only
have any questions, please contact Centurion Travel Service at 1-: .
If airline tickets are purchased for this itinerary:

## PDF itinerary attachment: (cont.)

Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDI travel arrangements. Your Centurion Travel Service travel plans have been post( trip details and add link to your bookmarked favorites for easy access in the future

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guarante office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.VisacentraLc</u> requirements for your travel destination. Due to frequent changes, American Express ce expressly disclaims any liability for any inaccurate or incomplete information contained c

You may receive customer service emails even if you have requested not to receive em mail practices, please review the American Express Privacy Statement at <u>www.america</u>

## <u>Entry and Exit Information for Travel</u> (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasar

Please be advised that certain mandatory hotel-imposed charges, including, but not limp payable to the hotel operator at check-out from the property. You may wish to inquire w such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its p "Amex") act as an agent for travel suppliers and you understand and agree that Amex sl or property resulting, directly or indirectly, from (1) the acts of omissions of travel supplii services, cessation of operations, accidents or failures of equipment, or changes in fare: floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, t telecommunications lines or facilities, or third party technology systems, or any other cal

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang factors in identifying travel suppliers to you and recommending specific itineraries. In thi fiduciary. We want you to be aware that certain suppliers pay us commissions as well a: to time may also provide incentives to our travel counselors. Certain suppliers may alsc administrative services that we perform for them, such as granting them access to our r supporting technology initiatives. In addition, we receive compensation from suppliers ‘A Express products to pay for supplier products and services. From time to time we may t arrangements, including levels and types of compensation and incentives we receive, as itineraries, we may consider a number of factors, including supplier availability and your influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Selle Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn <u>more</u> about <u>e-mail</u> security or report a suspicious e-mail, please visit us at <u>xmencanexoress corn/ohishinq.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express ant way responsible or liable br the actions of the service provider and the only remedy for any claims relating to services or produ service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to ch

• Total air reservation, including taxes and fees: $3095.21.

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details from the image:

*   **Flights:**
    *   Fri 07 Sep - Swiss Intl Air Lines 23 - Economy: JFK to GVA
    *   Wed 12 Sep - Swiss Intl Air Lines 22 - Economy: GVA to JFK
*   **Refundable Ticket:** Cancellation penalty of $300 applies.
*   **Cost:**
    *   $3095.21 - refundable with $300 refund fee.
    *   $4302.21 - fully refundable
*   **Contact:** Natasha, Centurion Relationship Manager.
*   **Business Hours:** Monday through Friday 9AM-530PM EST

## <u>Entry and Exit Information for Travel</u> (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@myamextravel.com></u>

Date: Se tember 4 2018 at 11:57:03 AM EDT

To:
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti ticketing authorization is received. Please contact your travel office by 08:30 AM on September or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Other Information (cont.)

Flight Information
Date: 07 Sep 2018
Airline: Swiss International Airlines
Airline Record Locator: W4L58Y
Flight/Class: LX 23 B Economy Class
Origin: New York, John F Kennedy International
Destination: Geneva, Geneve-cointrin
Departing: 07:25 PM
Arriving: 09:15 AM / 08 Sep 2018
Departure Terminal: Terminal 4
Arrival Terminal: Terminal 1
Estimated Time: 7 Hrs 50 Mins
Stops: Non-stop
Confirmed

Entry and Exit Information for Travel
American Express strongly recommends that you periodically review www.Visacentral.com/americ the most up to date and accurate entry/exit requirements for your travel destination. Due to fre changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email man offers from American Express. For details about our e-mail practices, please review the America Express Privacy Statement at www.americanexpress.com/privacy

See attached itinerary PDF or link for full terms and conditions.
PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer website below to download and install this free software.
http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, resort or facility fees, may be applicable to your stay and payable to the hotel operator at check from the property. You may wish to inquire with the hotel before your trip regarding the existen and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel supp and you understand and agree that Amex shall not be liable for any loss, injury, expense or dam to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, or unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause bey the control of Amex.

## Other Information (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: meet your individual needs. We consider various factors in identifying travel suppliers to you ar recommending specific itineraries. In this role, we are acting as an independent third party and as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting then access to our marketing channels, participating in marketing programs and supporting technoli initiatives. In addition, we receive compensation from suppliers when customers use the Ameri Express Card or other American Express products to pay for supplier products and services. F time to time we may enter into other business relationships with suppliers and these arrangerr including levels and types of compensation and incentives we receive, are subject to change. I identifying suppliers and recommending itineraries, we may consider a number of factors, inch supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tra
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well.
Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, ███████ ██████ <██████████████████████████████> wrote:

Key information:

*   A ticket is on its way.
*   Regards, Natasha (Centurion Relationship Manager)
*   Contact information is blacked out.

## Other Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for ███ ███████. thanks!

On Sep 6, 2018, at 10:02 AM, ███ ████████ <████████████████████████████████████████████████>
wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subje

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please <mark>reply to this email and provide your authorization to proceed.</mark>

## <u>Re ards,</u>

(Natasha)

Centurion <u>Relationship</u> Manager

<u>pcenturion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

<signature> LX
LX

## <u>Re ards,</u> (cont.)

Key information from the image:

*   **Pricing:** $3095.21 (refundable with $300 refund fee), $4302.21 (fully refundable).
*   **Contact:** Natasha, Centurion Relationship Manager, @centurion.com
*   **Hours:** Mon-Fri 9AM-5:30 PM EST.
*   **Subject:** Itinerary for 07SEP18 UERLFH.
*   **From:** American Express Travel <itinerary@myamextravel.com>
*   **Date:** September 4, 2018, 11:57:03 AM EDT.
*   **Record Locator:** UERLFH.
*   **URL for Airline Baggage Fee:** https://myamextravel.com/baggage
*   **Reservation deadline:** September 7, 8:30 AM.

## <u>Re ards,</u> (cont.)

<table><tr><th></th><th colspan="2">Other Information</th></tr><tr><td></td><td rowspan="2" colspan="2">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information</td></tr><tr><td></td></tr><tr><td></td><td>Date </td><td>07 Sep 2018</td></tr><tr><td></td><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td></td><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td></td><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td></td><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td></td><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td></td><td>Departing </td><td>07:25 PM</td></tr><tr><td></td><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td></td><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td></td><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td></td><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td></td><td>Stops </td><td>Non-stop </td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td></td><td><u>Entry and Exit Information for</u></td><td><u>Travel</u></td></tr><tr><td></td><td>American Express strongly
requirements for your travel
expressly disclaims any liability</td><td>recommends that you periodically review <u>www.Visacentral.c</u>
destination. Due to frequent changes, American Express ca
for any inaccurate or incomplete information contained c</td></tr><tr><td></td><td>You may receive customer
mail practices, please review</td><td>service emails even if you have requested not to receive em
the American Express Privacy Statement at <u>www.america</u></td></tr><tr><td></td><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td></td><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.</td></tr><tr><td></td><td><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td><td></td></tr><tr><td></td><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasar
Please be advised that certain mandatory hotel-imposed charges, including, but not limi
payable to the hotel operator at check-out from the property. You may wish to inquire w
such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its p
"Amex") act as an agent for travel suppliers and you understand and agree that Amex sl
or property resulting, directly or indirectly, from (1) the acts of omissions of travel supplii
services, cessation of operations, accidents or failures of equipment, or changes in fare:
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, t
telecommunications lines or facilities, or third party technology systems, or any other ca'
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrang
factors in identifying travel suppliers to you and recommending specific itineraries. In thi</td></tr></table>

## <u>Re ards,</u> (cont.)

- Document: reservation/authorization email (American Express Centurion service).
- Action required: "Your response is required to complete this reservation." Reply to provide authorization to proceed.
- Total (including taxes & fees): $3,095.21
- Fare rules: Ticket is refundable; cancellation penalty $300.00; changes subject to different fare plus $300.00 change fee.
- Itinerary:
  - Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m  
    - Depart: New York John F Kennedy Airport (JFK) at 7:25 PM  
    - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
  - Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m  
    - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM  
    - Arrive: New York John F Kennedy Airport (JFK) at 2:25 PM
- Regulatory/firm info: California Seller of Travel Registration #: 1022318; references to Washington State seller and registered Iowa travel agency.
- Sender: Centurion Relationship Manager (name redacted in image).
- Footer notes: ©2015 American Express; phishing report link (americanexpress.com/phishing); disclaimer about third‑party concierge service providers.

## <u>Re ards,</u> (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date?  It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!  We need to purchase this ticket.  Please give me fully refundable price as well as changeable price today.  Thanks!!  Lesley
Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please

## <u>Re ards,</u> (cont.)

contact Centurion Travel Service at 1-█████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqacie</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti ticketing authorization is received. Please contact your travel office by 08:30 AM on September or this entire reservation will automatically cancel.

## Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/ClasS LX 23 B Economy Class
Origin New York, John F Kennedy Intemational
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u> the most up to date and accurate entry/exit requirements for your travel destination. Due to fret

## Flight Information (cont.)

changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mar offers from American Express. For details about our e-mail practices, please review the Ameri: Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, resort or facility fees, may be applicable to your stay and payable to the hotel operator at check from the property. You may wish to inquire with the hotel before your trip regarding the existen and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel sup' and you understand and agree that Amex shall not be liable for any loss, injury, expense or dar to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, c unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause be! the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: meet your individual needs. We consider various factors in identifying travel suppliers to you ar recommending specific itineraries. In this role, we are acting as an independent third party and as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting then' access to our marketing channels, participating in marketing programs and supporting technolu initiatives. In addition, we receive compensation from suppliers when customers use the Ameri Express Card or other American Express products to pay for supplier products and services. F time to time we may enter into other business relationships with suppliers and these arrangers including levels and types of compensation and incentives we receive, are subject to change. I identifying suppliers and recommending itineraries, we may consider a number of factors, inch supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of 'ire Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Thank you, ticket is on its way.

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to different conditions.
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm
Please reply to this email and provide your authorization to proceed.

Regards,

## PDF itinerary attachment: (cont.)

(Natasha)
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
(Natasha)
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as cha
Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for / 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addr
have any questions, please contact Centurion Travel Service at 1-.
If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:

## PDF itinerary attachment: (cont.)

https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u> requirements for your travel destination. Due to frequent changes, American Express cannot gi expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mar mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u>

See attached itinerary PDF or link for full terms and conditions.

## Confirmed (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, : "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be!

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incen to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subjt itineraries, we may consider a number of factors, including supplier availability and your prefer' influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Trz Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provid
service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize.
preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

	• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in

## PDF itinerary attachment: (cont.)

fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

Re <u>ards,</u>
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Regards,
(Natasha)

Centurion Relationship Manager

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

Date: September 4, 2018 at 11:57:03 AM EDT
To: ███████████████████
Subject: Itinerary for ██████████/████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. <u>If</u> ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u>

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that

## PDF itinerary attachment: (cont.)

meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>amencanexoress com/ohishinq.</u> O 2015 American Express. MI rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible a liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



It is refundable with refund fee, did you see disclosure below?

Regards,
Natasha
Centurion Relationship Manager
Ticket is on its way.
Regards,
Natasha
Centurion Relationship Manager

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Actually, we should reserve a ticket for next Friday please Do refundable.

Actually, we should reserve a ticket for next Friday please Do refundable.

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, ███████ ███████ <████████████████████████████████████████> wrote:

**Key Information:**

*   **Total air reservation cost:** $3095.21
*   **Cancellation penalty:** $300.00
*   **Flight 1:** Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m, JFK (7.25pm) to GVA (9.15am)
*   **Flight 2:** Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m, GVA (11.45am) to JFK (2.25pm)
*   **Contact Person:** Natasha, Centurion Relationship Manager
*   **Contact Hours:** Mon through Friday 9AM-530PM EST

## PDF itinerary attachment: (cont.)

- Document: Email thread / forwarded itinerary (DO NOT REPLY note present)
- Sender role: Centurion Relationship Manager (name redacted), email domain @centurion.com
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Forwarded from: "American Express Travel" <itinerary@myamextravel.com>
- Forwarded date/time: September 4, 2018 at 11:57:03 AM EDT
- Customer instructions/questions: "Does the fare go down if we do a different return date? It doesn't matter when return is." / "Please issue refundable $3095.21" / "We need to purchase this ticket. Please give me fully refundable price as well..."

Flights:
| Leg | Airline | Flight # | Date   | From | To  | Dep   | Arr   |
|-----|---------|----------|--------|------|-----|-------|-------|
| 1   | LX      | 23       | 07SEP  | JFK  | GVA | 07:25P| 09:15A|
| 2   | LX      | 22       | 12SEP  | GVA  | JFK | 11:45A| 02:25P|

Pricing:
| Price     | Refundability                             |
|-----------|-------------------------------------------|
| $3095.21  | Refundable with $300.00 refund fee        |
| $4302.21  | Fully refundable                          |

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addn

## PDF itinerary attachment: (cont.)

have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy Intemational</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u> requirements for your travel destination. Due to frequent changes, American Express cannot gi expressly disclaims any liability for any inaccurate or incomplete information contained on that

## Flight Information (cont.)

You may receive customer service emails even if you have requested not to receive email mar mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer <u>http://www.adobe.com/products/acrobat/readstep.html</u>  Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, : "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be!

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as inter to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subj: itineraries, we may consider a number of factors, including supplier availability and your prefer: influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tra
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

## Flight Information (cont.)

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to</mark> this <mark>email and provide your authorization to proceed.</mark>

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re <u>ards,</u>
(Natasha)

Centurion Relationship Manager

## Flight Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only
address that cannot accept incoming messages. If you have any questions, please
contact Centurion Travel Service at 1-:

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baciaage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

## American Express Travel UERLFH
Record Locator (cont.)

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed (cont.)

unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

<u>Pnvacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ ███████ <█████████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
█████ (Natasha) ████████

Centurion Relationship Manager

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed (cont.)

Key details from the image:

*   Total air reservation cost: $3095.21
*   Ticket Refundable, with $300 cancellation penalty.
*   **Outbound Flight:** Fri 07 Sep, Swiss Intl Air Lines 23, Economy. JFK to GVA. Departs at 7.25pm, Arrives at 9.15am (7h 50m).
*   **Return Flight:** Wed 12 Sep, Swiss Intl Air Lines 22, Economy. GVA to JFK. Departs at 11.45am, Arrives at 2.25pm (8h 40m).
*   Contact: Natasha, Centurion Relationship Manager, @centurion.com
*   Business Hours: Monday through Friday 9AM-530PM EST

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed (cont.)

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## 1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re ards,
(Natasha)
Centurion <u>Relationship</u> Manager
<u>centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as chE

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itineraryamyamextravel.com></u>

Date: Se tember 4 2018 at 11:57:03 AM EDT

To:
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addn have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravelcorn/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## View your Trips

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

Friday 07 Sep 18

<table><tr><th colspan="3">Other Information</th></tr><tr><td colspan="3">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT</td></tr><tr><td colspan="3">Flight Information</td></tr><tr><td>Date </td><td></td><td>07 Sep 2018</td></tr><tr><td>Airline </td><td></td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td></td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td></td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td></td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td></td><td>07:25 PM</td></tr><tr><td>Arriving </td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td></td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td colspan="3"><u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="3">American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u>
requirements for your travel destination. Due to frequent changes, American Express cannot gi
expressly disclaims any liability for any inaccurate or incomplete information contained on that</td></tr><tr><td colspan="3">You may receive customer service emails even if you have requested not to receive email mar
mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u></td></tr><tr><td colspan="3">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer</td></tr><tr><td colspan="3"><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td>Thank you for choosing American</td><td></td><td>Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td>Please be advised that certain
payable to the hotel operator
such charges.</td><td>at</td><td>mandatory hotel-imposed charges, including, but not limited to,
check-out from the property. You may wish to inquire with the</td></tr><tr><td colspan="3">Liability Statement. American Express Travel Related Services Company, Inc. and its parent, :
"Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not
or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc
services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di
telecommunications lines or facilities, or third party technology systems, or any other cause be:</td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as inter' to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subji itineraries, we may consider a number of factors, including supplier availability and your prefer' influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of 'Ire Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provid service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: <mark>$3095.21.</mark>

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

Regards,
(Natasha)|

Centurion Relationship Manager

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date?  It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!  We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!!  Lesley
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es.</u> If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.corn/baggage</u>

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

<u>Entry and Exit Information for Travel</u>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## PDF itinerary attachment: (cont.)

- Status: "Thank you, ticket is on its way."
- Sender: (Natasha) [redacted], Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Request: "Please issue below ticket for [redacted]." (authorization requested)

Quoted reservation (On Sep 6, 2018 at 10:02 AM):
- Note: "No, I checked all the way till the end of October."
- Total air reservation (incl. taxes & fees): $3,095.21
- Refundability: Ticket is refundable; cancellation penalty $300.00
- Flights:
  - Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m  
    - Depart: New York John F Kennedy Airport (JFK) at 7:25 PM  
    - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
  - Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m  
    - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM  
    - Arrive: New York John F Kennedy Airport (JFK) at 2:25 PM
- Action required: Reply to the email with authorization to proceed.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## PDF itinerary attachment: (cont.)

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date?  It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P
$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning!  We need to purchase this ticket. Please give me fully refundable price as well as changeab
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address tha have any questions, please contact Centurion Travel Service at 1

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## PDF itinerary attachment: (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baooage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## View your Trips

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketi office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop

Confirmed
<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for • requirements for your travel destination. Due to frequent changes, American Express cannot guarantt expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.con</u>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web:

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidi "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liat or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries o floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond th

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that n factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives fc to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing char supporting technology initiatives. In addition, we receive compensation from suppliers when customer Express products to pay for supplier products and services. From time to time we may enter into oth( arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reser preference data for servicing purposes.

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information (cont.)

• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A

2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager

<u>@centurion.com</u>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. <u>If</u> ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqage</u>

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT (cont.)

## Confirmed (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about <u>e-mail</u> security or report a suspicious e-mail. please visit us at <u>americanexpress corn/phtshing.</u> re 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.