To: Amex Centurian Travel███████████
From: Lesley Groff
Sent: Thur 6/7/2018 2:51:56 PM
Subject: Re: ██████████ Azores Islands trip

sorry, thanks!

On Jun 7, 2018, at 10:51 AM, Natalia Molotkova
<███████████████████████████ wrote:

Changing.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can they return the car to the airport they will fly out of (OPO) instead of where they rent the car from?

On Jun 7, 2018, at 10:17 AM, Natalia Molotkova wrote:

thanks!

On Jun 7, 2018, at 10:41 AM, Natalia Molotkova <██████████████████████████> wrote:

I will need CID.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

YES, I saw your note on hotel and replied to please book the one room for them! They will share ..thanks.. RE the flight, please RESERVE the below for them! (put on Hold) thanks

On Jun 7, 2018, at 10:28 AM, Natalia Molotkova <██████████████████████████> wrote:

For air I can book Tap Portugal: but it is more expensive
TP 1861 10JUN OPO PDL 0120P 0245P
TOTAL FARE - USD 230.90 per ticket
Did you see my note about hotel?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Re the flight:
any direct flight on 10th to Azores ( santo Delgado airport) from Porto.
We are planing to stay on the main island São Miguel where the airport is located the whole 4 days

On Jun 7, 2018, at 10:17 AM, Natalia Molotkova <blackened out> wrote:

yes, book car....book the one room for them....re the flight, is there another airline you can book around the same time otherwise, i will have them book their own flight.

On Jun 7, 2018, at 10:17 AM, Natalia Molotkova <blackened out> wrote:

Thank you Avis Help Desk!
Please do reserve the car with Avis under <blackened out> name from June 8-10, pick up at noon on 8th.

On Jun 7, 2018, at 10:03 AM, Natalia Molotkova <blackened out> wrote:

Please respond if car booking is OK?
I called hotel, they have only one room left,
Superior Garden View Double or Twin Room with Balcony
Rate fro double occupancy is 1030.50 EUR total. I can only book it on the web site you gave me.
10/06/2018 €247,50
11/06/2018 €272,70
12/06/2018 €262,80

13/06/2018 | €247,50 | |

## Cancellation Policy

Cancellations must be submitted 1 days before check-in date. Any cancellations submitted after this period s stay.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Estimated total for hotel reservation: EUR1030.50. Daily resort and additional fees may apply.
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

I got rate back with Avis, Avis help desk helped me!!!!
Only manual car - CONFIRMED CWMR RENAULT MEGANE BREAK 1.5 DC/SIMILAR

Your response is required to complete this reservation. Prices and availability are subject to change.
• The estimated total for your reservation is $226.35, including the base rate, applicable taxes and fees, and
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I got rate back with Avis, Avis help desk helped me!!!!
Only manual car - CONFIRMED CWMR RENAULT MEGANE BREAK 1.5 DC/SIMILAR

Your response is required to complete this reservation. Prices and availability are subject to change.
• The estimated total for your reservation is $226.35, including the base rate, applicable taxes and fees, and paid days.

Please reply to this email and provide your authorization to proceed.

Calling hotel for rates.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Cancellation Policy (cont.)

The flight they want can be booked only in airline web site. I can see it in my system, but ticket can't be issue TERRA NOSTRA GARDEN HOTEL PADRE JOSE JACINTO BOTELHO 5 FURNAS PT 9675-061 I am getting respond - hotel is closed, double checking. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok thanks. (they should hire more pp then)

On Jun 7, 2018, at 9:54 AM, Natalia Molotkova ██████████████ wrote:

I was explained, that they are busy all the time, and rarely answer calls, calling AVIS general reservations ag Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so weird.
isn't Avis a giant car rental company?!
...and thank you!

On Jun 7, 2018, at 9:39 AM, Natalia Molotkova <█████████████████████████████> wrote:

OK, pricing, I still can't get rate from Avis, nobody responds, still trying. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Good Morning!
Flight on June 10th for ███████████:
OPO-PDL Depart 12:45pm arrive 2:10pm on Azores Airlines (or something similar direct) this is 113 euros

## Cancellation Policy (cont.)

# https://goo.gl/flights/MmtqJ

# Stay at Terra Nostra Garden Hotel on Sao Miguel for 4 days June 10-14

# Stay at Terra Nostra Garden Hotel on Sao Miguel for 4 days June 10-14 (cont.)

## <u>The</u> hotel web link:

http://www.bensaude.pt/terranostragardenhotel/en/

Can you send me pricing please...thanks, Lesley

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