| Field | Value |
|---|---|
| To | [redacted] (black bar) |
| From | [redacted / not visible] |
| Sent | Mon 3/25/2019 2:10:57 PM |
| Subject | Re: [Monitoring ██████] Booking |

Please, can you tell me the Bill Number of the receipt? I can't find it?
On Mar 25, 2019, at 9:59 AM, Belavia <████████████████████> wrote:

Dear Sir,

In response to your e-mail request we advise you to follow the link to find the information about ticket refund "MENU" - "My bookings" - "Ticket return": <u>https://en.belavia.by/passenciers/tickets/howto return ticket/</u> .

You need to download and <u>fill in</u> an 'Application for <u>flight</u> cancellation and refund' entering all the data requested. The signature is obligatory.

In order to cancel/refund your ticket, please, send application with the copy of passenger's passport (page with photo and signature) to the following e-mail address <u>support@belavia.by</u> .

Funds will be refunded <u>to</u> the credit card account used for the payment within 20 days from the date on which requested documents have been received.

Best regards,

Aliaksandr

Online payment processor specialist

BELAVIA - Belarusian Airlines

Ticket Details

Ticket ID: 
Department: Фрод-мониторинг
Type: Issue
Status: Closed
Priority: Normal

Support Center: https://support.belavia.by/index.php?