To: james | personal genius[REDACTED]
Cc: Gloryana Perez[REDACTED]
From: [REDACTED]
Sent: Thur 7/26/2018 2:31:04 PM
Subject: Re: Introduction!

Yes.I saw the package says delivered. Well whatever happened we have new stuff going to you! Great on Monday! Thanks.

Sent from my iPhone

On Jul 26, 2018, at 8:29 AM, james | personal genius <██████████████> wrote:

Hi.

Gloryana mentioned the mail hold. If they were holding the box, it should have been noted in the tracking record. Instead the tracking says the package was loaded on a truck for delivery and left on you front porch.

- I think it's more likely that the driver left the package at Oenoke Lane instead of Oenoke Ridge.

I've reserved Monday for you. Whatever we need to do to get it working.

Thank you,

James Ce
your Personal Genius
C <u>Certified Su ort Professional</u> 10.6

On Jul 26, 2018, at 10:13 AM, █████████████████████████> wrote:

James, I stopped our US mail since we are out of town. This may have something to do with our issue. I tried calling the stamford post office but it was an hour and 50 min hold Time. Anyway, you received a credit and have reordered. So all good. I forgot Gloryana is going on vacation herself Monday. If I am in city Monday you can still come. Take an Uber and we will get you in the house- as long as you are comfortable with that. We really want to get this done and I know you need to keep your work schedule.

Sent from my iPhone

On Jul 25, 2018, at 7:40 PM, james | personal genius <████████████████>
wrote:

Monday, please.

I've ordered replacements to be shipped to the Whole Foods amazon locker by my home. I'll pick them up this weekend and bring them with me.

Thank you,

James Ce
your Personal Genius
E Certified Support Professional 10.6
<u>hup:/lpersonalgenius.co</u> 

On Jul 25, 2018, at 9:30 PM, wrote:

Seriously!? Ugh
Yes next week for sure. Monday? I need
things to work! Tuesday?

Sent from my iPhone

On Jul 25, 2018, at 4:57 PM, fames I personal genius

wrote:

Hi

USPS says they delivered the package to the front porch @ 1:37PM today, but Gloryana can't find it! USPS is "investigating" — which they say will take 2-3 days. In other words, it's gone missing and nobody knows where! (G says she'll look again later tonight, in case it's still on the truck and they deliver late, but I'm not optimistic.)

Amazon is refunding the order in the meantime, I can replace the order to be delivered to me here & bring it up with me, but they can't get it to me until Friday

(earliest delivery to your house
is Saturday now).

So.... would you like to schedule a day next week?



Thank you,

James Ce
your Personal Genius
1 Certified Support Professional 10.6
<u>http://personalgenius.co</u> 

On Jul 23, 2018, at 2:18 PM,
wrote:

Fantastic!
Gloriana, can you
watch for the
equipment to arrive
via the link on wed,
and once it arrives,
if convenient, go
over and bring
inside? Please pick
up James on
Thursday at 11:15
from the Ncw
Canaan station :)
Thanks to all!

Sent from my iPhone

On Jul 23, 2018, at 11:37 AM, james I personal genius
<u>rsonal c</u>
wrote:

Hi!

I just placed the order on Amazon for the
equip
ment.
It is

"guaranteed" to deliver to the house on Wednesday. Here is the trackin g website, in case you want to keep tabs on it (I will be):

# https://www.amazon.com/progress-

tracke
r/pack
age/re
f=oh_
aui_hz
_st_bt
n?_en
coding
=UTF
8&ite
mld=jp
mnsu
mtniop
on&or
derld=
114-
19977
08-
16554
51

# https://www.amazon.com/progress- (cont.)

We should be good for a Thursday install. The
11:15
AM
arrival
is the
most
civiliz
ed
time
line
for
me.

I expect the install to take several hours,
during
which
there
will be
limited
to no
intern
et—in
cludin
g the
AT&T
mcell,
if
Glorya
na
relies
on
that
for cell
servic
e.

Thank
you,

James
Ce
your
own
Personal
Genius
*
Certified

# https://www.amazon.com/progress- (cont.)

Support Professional 10.6 http://personalge nius.co

# https://www.amazon.com/progress- (cont.)

## On Jul 22, 2018, at 6:35 PM.

Hi James and Gloryana...

G, James will place an order for all the items we need from Amazon...James, once the order is placed, please let us know the day of delivery and what day you would like to come out...Gloryana can pick you up from the New Canaan station...

Metro North train schedule:

http://as0.mta.info/mnr/schedules/sched_form.cfm

the 9:04am arrives 10:19am and the 10:04am arrives 11:15am (reminder you have to transfer in Stamford)

Gloryana: (203) 570-4686
James: (347) 827-0622

G, please let James know the make/model/color of your car you will pick him up in...

Thank you to you both!!! Lesley