To:

From: Natalia Molotkova
Sent: Thur 11/1/2018 5:41:05 PM
Subject: Karyna's trip!

Title: American Express ®

OK, will be 555 060 American Express point sand 20% back. Points are nonrevesible.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Key Information:

*   **Subject:** Use POINTS for Karyna and her parents' first-class tickets to Vegas.
*   **Sender:** Natalia Molotkova, Centurion Relationship Manager
*   **Date:** November 1, 2018, 11:46 AM
*   **Phone:** (877) 877-0987
*   **Hours:** Monday through Friday, 9 AM - 5:30 PM EST
*   Jet Blue Seats: Seats closer to the travel date may not be available, only regular seats in the middle.
*   United Airlines Profile Update: The sender states they had one number incorrect in United and will update the profile.
*   Preference for extra leg room is mentioned, but they prefer to buy closer to the date.

## Regards, (cont.)

All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <redacted> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <redacted> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select

## Regards, (cont.)

doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

<table><tr><th>• Tue 06 Nov - Southwest 172 - Economy - lh 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</th></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM</td></tr></table>

B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

## Regards, (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use any information for any lawful purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togeth€

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Regards, (cont.)

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

## Regards, (cont.)

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Natalia Molotkova, Centurion Relationship Manager authorized the issuance of tickets on Nov 1, 2018. The email contains reservation details for:

| Date        | Airline           | Flight # | Class      | Duration   | Departing Airport (Time) | Arriving Airport (Time) | Total Cost | Refundable |
| ----------- | --------------- | -------- | ---------- | -------- | ------------------------ | ------------------------ | ---------- | ---------- |
| Nov 3       | United          | 1596     | Business   | 5h 37m   | EWR (3:10pm)             | LAS (5:47pm)              | $5550.60   | Yes        |
| Nov 6       | Southwest       | 172      | Economy    | 1h 30m   | LAS (4:30pm)             | ABQ (7:00pm)              | $1034.94   | Yes        |
| Nov 9       | JetBlue         | 66       | Economy    | 3h 49m   | ABQ (11:59pm)            | JFK (5:48am)              | $536.94    | No         |

## Regards, (cont.)

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

- Visible surrounding context (from page): "B6 66 ABQ JFK 1159P 548AM" ; "Privacy Statement | Visit the Centurion Card website"
- Image content: two stacked, redacted text blocks (top and bottom)
  - Each block shows:
    - [redacted text]
    - "Birthday:" (no date visible)
    - "P Expires:" (no date visible)

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the sen and not against American Express. You are responsible for any purchases. shipping charges andtor fees you authorize. We reserve the right to nc purposes.

## Grand total: $7122.48 (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion <u>Relationshi Mana</u> er

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA    1596 03NOV EWR LAS 0310P 0547P

## Grand total: $7122.48 (cont.)

1 ADT 1850.20
TOTAL FARE - USD 5550.60

- UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

- Image shows two separate redacted blocks (top and bottom).
- Each block contains the visible labels:
  - "Birthday:"
  - "P Expires:"
  - The values after both labels are blacked out/redacted.
- Surrounding visible text (provided context):
  - "B6 66 ABQ JFK 1159P 548AM"
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing."

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

0 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who aro not authorized to act on behalf of American Express and you acknowledge that Amoi way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You aro responsible for any purchases. shipping charges and/or foes you authorize. We reserve tho ngl preference data for servicing purposes.

==================== text File Attachment ==================== Attachment 1.html,
1068468 bytes, Added to incident

OK, you always can do it, even after departure.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

I have sent an email to our accountant Rich to ask him what he prefers we do...I’ll get back to you
soon.

On Nov 1, 2018, at 12:07 PM, Natalia Molotkova <████████████████████>
wrote:

Got it, thank you!!! Do you want use points fro United tickets?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

9049
On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <██████████████████████████████> wrote:

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <redacted> wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, y

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do tha

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mi

Regards,
Natalia (Natasha) Molotkova

## Grand total: $7122.48 (cont.)

## Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

@

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money ba
mid next week. If no more are left, then it is what it is.
All of Karyana's numbers below for you to store in her profile!:
JetBlue

American Airlines: 
Delta: 
United: 
Emirates:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <███████████████████████████████> w

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need

What is Karyna's United Frequent flyer number? The one I have on my end came back

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

## Centurion Relationship Manager (cont.)

The image contains faint, light gray vertical lines on a white background.

<table><tr><th>Your response is required to complete this reservation. Prices and availability ar</th></tr><tr><td>November 3 - United</td></tr><tr><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, bL
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). SE</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differen'</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er @</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr></table>

## Centurion Relationship Manager (cont.)

<table><tr><th></th><th></th><th></th><th>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to A

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can

B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

Birthday:
P Expires:

<u>Privacy Statement | Visit the Centurion Card website</u>
To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u>
2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you author
purposes.</th></tr><tr><td></td><td></td><td>•

⚫</td><td>Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

Ticket is refundable, changes are subject to difference in fare.

Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest</td></tr></table>

## Centurion Relationship Manager (cont.)

<table><tr><th>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
have seat assignmnet).</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td><u>Centurion Relationshi Mana er @</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha</td></tr><tr><td>B6 66 ABQ JFK 1159P 548AM

Jr-
</td></tr></table>

## Centurion Relationship Manager (cont.)

Birthday:
P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express an
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right t

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

## (877) 877-0987 (cont.)

**Flight Details:**

*   **Southwest 172 (Tue 06 Nov):** Las Vegas (LAS) to Albuquerque (ABQ). Departs 4:30 pm, arrives 7:00 pm. Cost: $1034.94 ($344.98 per ticket). Ticket is refundable.
*   **JetBlue 66 (Fri 09 Nov):** Albuquerque (ABQ) to New York (JFK). Departs 11:59 pm, arrives 5:48 am. Cost: $536.94 ($178.98 per ticket). Ticket is non-refundable, $150 change/cancel penalty.
*   **UA 1596 (03 Nov):** EWR to LAS. Departs 3:10 pm, arrives 5:47 pm
*   **UA 224 (03 Nov):** EWR to LAS. Departs 5:28 pm, arrives 8:05 pm
*   **B6 66 (09 Nov):** ABQ to JFK. Departs 11:59 pm, arrives 5:48 am

**Total Cost:** $7122.48 and $5550.60

**Additional Information:**

*   The email sender is Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Need to issue tickets for Karyna and her parents.
*   Inquiry about a flight departing around 4:30pm from Las Vegas to Albuquerque.
*   Need to purchase a direct JetBlue flight back to NY from Albuquerque on Nov. 9th.

## (877) 877-0987 (cont.)

Key information:

*   Reservations summary from American Express.
*   November 3 - United: Total air reservation costs $5550.60 ($1850.20 per ticket); refundable tickets.
*   Sat 03 Nov - United Airlines 1596: Newark (EWR) to Las Vegas (LAS).
*   November 6 - Southwest: Total air reservation $1034.94 ($344.98 per ticket); Refundable tickets.
*   Tue 06 Nov - Southwest 172: Las Vegas (LAS) to Albuquerque (ABQ).
*   November 9: Total air reservation $536.94 ($178.98 per ticket); Non-refundable, with a $150 change/cancel penalty.
*   Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

## (877) 877-0987 (cont.)

- Image contains only three faint vertical dotted guide lines on a white background.
- No readable text, no chart, no legend, and no extractable data present.

If you want, I can extract the flight and contact details from the surrounding text you provided.

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to seek redress from the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

## (877) 877-0987 (cont.)

- Email thread timestamps: Nov 1, 2018 — 11:46 AM and 11:38 AM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Key points:
  - Seats on JetBlue closer to travel date might be unavailable; currently only regular seats.
  - Extra legroom on JetBlue available; $45.00 per seat — prefers to buy closer to travel date.
  - One United number was incorrect and will be updated.
  - Request for Karyna’s United frequent flyer number.
- Karyna’s airline numbers (redacted in image):

| Airline | Number |
|---|---|
| JetBlue | [redacted] |
| American Airlines | [redacted] |
| Delta | [redacted] |
| United | [redacted] |
| Emirates | [redacted] |

## (877) 877-0987 (cont.)

<table><tr><th></th><th></th><th></th><th></th><th>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</th></tr><tr><td></td><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td>I</td><td>give you my authorization to proceed in issuing all the tickets below! thanks !</td></tr><tr><td></td><td></td><td></td><td></td><td>On Nov 1, 2018, at 11:31 AM, Natalia Molotkova</td></tr><tr><td></td><td></td><td></td><td></td><td>Your response is required to complete this reservation. Prices and availability ar</td></tr><tr><td></td><td></td><td></td><td></td><td>November 3 - United</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket),</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, Ix
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td></td><td></td><td></td><td></td><td>November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). SE</td></tr><tr><td></td><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus differenr</td></tr><tr><td></td><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48</td></tr></table>

## (877) 877-0987 (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to A
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you author
purposes.

Your response is required to complete this reservation. Prices and availability are subje

## (877) 877-0987 (cont.)

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm
November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

## (877) 877-0987 (cont.)

- Flights:
  - UA 224 — 03NOV — EWR → LAS — 05:28P → 08:05P
  - B6 66 — ABQ → JFK — 11:59P → 5:48AM (direct JetBlue requested back to NY from ALB on Nov. 9th)
- Passenger data: two passengers with passport fields redacted (labels visible: "Birthday:", "P Expires:")
- Questions/requests in message:
  - Is there a flight departing around 4:30pm from Vegas to Alb on Tues. Nov. 6th?
  - Please issue the JetBlue direct flight back to NY from Alb on Nov. 9th.
  - Do they need seats with extra leg room on JetBlue? Cost: $45.00 per seat (will need CID).
  - What is Karyna's United frequent flyer number? (one on file returned as invalid)
  - Authorization: sender gives authorization to proceed issuing all tickets below.
- Sender contact (redacted name): Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
- Timestamp: On Nov 1, 2018, at 11:31 AM
- Footer: American Express privacy/security note (© 2015 American Express; phishing/report link)

## (877) 877-0987 (cont.)

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm
November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

## (877) 877-0987 (cont.)

- Redacted personal blocks: passenger names/birthdays/passport expirations present but blacked out.

- Notes / requests:
  - Tues, Nov. 6 — asks if there is a flight departing around 4:30pm from Vegas to "Alb".
  - Request to issue JetBlue direct flight back to NY from Alb on Nov. 9th.

- Flight segments / codes (as shown):
  - UA 224 — 03NOV — EWR → LAS — 05:28P → 08:05P
  - B6 66 — ABQ → JFK — 11:59P → 5:48AM
  - United Airlines 1596 — Sat 03 Nov — Business — Depart Newark Liberty Airport (EWR) 3:10pm → Arrive Las Vegas McCarran (LAS) 5:47pm — Duration 5h 37m

- Pricing & ticket rules:
  - November 3 — United: Total air reservation including taxes & fees $5,550.60 ($1,850.20 per ticket). Ticket is refundable; changes subject to fare difference.
  - November 6 — Southwest: Total air reservation including taxes & fees $1,034.94 ($344.98 per ticket, business select seat assignment). Ticket is refundable; changes subject to fare difference.

- Other: American Express / Centurion concierge/privacy statement visible (©2015 American Express).

## (877) 877-0987 (cont.)

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

████ █████████
█████████████
█████████████████
Birthday: ████████████
P Expires: ██████████

█████ ██████
████████

## (877) 877-0987 (cont.)

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is through the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Try next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <[REDACTED]> wrote:

## (877) 877-0987 (cont.)

**Key Details:**

*   Natalia Molotkova, Centurion Relationship Manager.
*   Authorization to issue tickets given on Nov 1, 2018.

**Travel Itinerary:**

*   **Nov 3 - United:** Total: $5550.60 ($1850.20/ticket). Refundable.
*   **Nov 3 - United Airlines 1596:** Newark (EWR) to Las Vegas (LAS). Business class, 5h 37m.
*   **Nov 6 - Southwest:** Total: $1034.94 ($344.98/ticket). Refundable.
*   **Nov 6 - Southwest 172:** Las Vegas (LAS) to Albuquerque (ABQ). Economy class, 1h 30m.
*   **Nov 9:** Total: $536.94 ($178.98/ticket). Non-refundable, $150 change/cancel penalty.
*   **Nov 9 - JetBlue 66:** Economy class, 3h 49m.

## (877) 877-0987 (cont.)

Key Information:

*   Departing: Albuquerque (ABQ) at 11:59 pm
*   Arriving: New York (JFK) at 5:48 am
*   Grand total: $7122.48
*   Flights:

| Airline | Flight Number | Date    | From | To  | Departure Time | Arrival Time |
| :------ | :------------ | :------ | :--- | :-- | :------------- | :----------- |
| UA      | 1596          | 03NOV   | EWR  | LAS | 0310P          | 0547P        |
| UA      | 224           | 03NOV   | EWR  | LAS | 0528P          | 0805P        |
| B6      | 66            | Unknown | ABQ  | JFK | 1159P          | 548AM        |

*   Contact: Natalia Molotkova, Centurion Relationship Manager, (877) 877-0987. Hours: Mon - Fri 9AM-5:30PM EST
*   Other: Request to issue tickets for Karyna and her parents. Issue 3:10 pm flight on Nov. 3rd. Jet Blue direct flight back to NY from Alb on Nov. 9th.

## (877) 877-0987 (cont.)

Nov 3 — United Airlines 1596 — Business — 5h 37m
- Depart: Newark Liberty (EWR) 3:10 PM → Arrive: Las Vegas McCarran (LAS) 5:47 PM
- Total (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)
- Ticket: refundable; changes subject to fare difference

Nov 6 — Southwest 172 — Economy — 1h 30m
- Depart: Las Vegas McCarran (LAS) 4:30 PM → Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM
- Total (incl. taxes/fees): $1,034.94 ($344.98 per ticket)
- Ticket: refundable; changes subject to fare difference
- Note: business select have seat assignment (mentioned)

Nov 9 — JetBlue 66 — Economy — 3h 49m
- Depart: Albuquerque Intl Sunport (ABQ) 11:59 PM → Arrive: New York JFK (JFK) 5:48 AM
- Total (incl. taxes/fees): $536.94 ($178.98 per ticket)
- Ticket: non-refundable; $150 change/cancel penalty + fare difference

Grand total: $7,122.48

Agent / contact
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM – 5:30 PM EST
- Email in image redacted

Client request (in message)
- "We need to issue the tickets for Karyna and her parents today. Please issue the 3:10pm flight on Nov. 3rd."

## (877) 877-0987 (cont.)

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

## (877) 877-0987 (cont.)

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████████> wrote:

| Date | Airline / Flight | Class | Duration | From (airport, code, time) | To (airport, code, time) | Fare (incl. taxes) | Refundable / Notes |
|---|---:|---|---:|---|---|---:|---|
| Nov 3 | United Airlines 1596 | Business | 5h 37m | Newark Liberty (EWR) — 3:10 PM | Las Vegas McCarran (LAS) — 5:47 PM | $5,550.60 ($1,850.20 per ticket) | Refundable |
| Nov 6 | Southwest 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) — 4:30 PM | Albuquerque Intl Sunport (ABQ) — 7:00 PM | $1,034.94 ($344.98 per ticket) | Refundable; business select doesn't have seat assignment |
| Nov 9 | JetBlue 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) — 11:59 PM | New York JFK (JFK) — 5:48 AM | $536.94 ($178.98 per ticket) | Non-refundable; $150 change/cancel penalty + fare difference |

Grand total: $7,122.48

Contact / Agent:
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Email: redacted

Client note: "We need to issue the tickets for Karyna and her parents today. Please issue the 3:10pm flight on Nov. 3rd."

## (877) 877-0987 (cont.)

Key Details:

*   Total air reservation: $5550.60 (USD).
*   United Airlines flight 1596 on November 3: Newark (EWR) to Las Vegas (LAS).
*   November 6: Southwest Airlines.
*   Card information redacted.
*   UA Flights to LAS from EWR on 03NOV
*   B6 Flight from ABQ to JFK

## (877) 877-0987 (cont.)

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roo
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

## (877) 877-0987 (cont.)

Birthday:
P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service p purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?....could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

## (877) 877-0987 (cont.)

November 3 - United

<table><tr><th>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Mana er</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20</td></tr></table>

## (877) 877-0987 (cont.)

Key information from the image:

*   **Total Fare:** USD 5550.60
*   **Airline 1:** UA
    *   **Flight:** 224 03NOV EWR LAS 0528P 0805P
*   **Airline 2:** B6 66 ABQ JFK 1159P 548AM
*   **Total Air Reservation (November 3 - United):** $5550.60 ($1850.20 per ticket)
    *   United Airlines 1596
    *   Duration: 5h 37m
    *   Departing: Newark Liberty Airport (EWR) at 3.10pm
    *   Arriving: Las Vegas McCarran Airport (LAS) at 5.47pm
*   **Total Air Reservation (November 6 - Southwest):** $1034.94 ($344.98 per ticket)

## (877) 877-0987 (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

## (877) 877-0987 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

## (877) 877-0987 (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA      1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA      224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6      66 ABQ JFK      1159P 548AM

Birthday:
P Expires:

## (877) 877-0987 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use any information you provide for any lawful purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethc

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

## (877) 877-0987 (cont.)

## Please reply to this email and provide your authorization to proceed.

*   Natalia Molotkova: Centurion Relationship Manager
*   Contact: (877) 877-0987
*   Flight request for Karyna and her parents on Nov 3rd
    *   UA 1596, Nov 3rd, EWR to LAS, 3:10 pm (0310P), arriving 5:47 pm (0547P)
    *   UA 224, Nov 3rd, EWR to LAS, 5:28 pm (0528P), arriving 8:05 pm (0805P)
    *   B6 66, ABQ to JFK, 11:59 pm (1159P), arriving 5:48 am (548AM)
*   Requests flight from Vegas to Alb on Nov 6th around 4:30pm.
*   Asks for Jet Blue direct flight back to NY from Alb on Nov 9th.

hmmm...ok
9049

## Please reply to this email and provide your authorization to proceed. (cont.)

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <█████████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <[REDACTED]> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova

## Please reply to this email and provide your authorization to proceed. (cont.)

<table><tr><th></th><th></th><th>Centurion</th><th>Relationship Manager</th></tr><tr><td></td><td></td><td>(877)
Hours:</td><td>877-0987
Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td>I give</td><td>you my authorization to proceed in issuing all the tickets below! thanks !</td></tr><tr><td></td><td></td><td></td><td>On Nov 1, 2018, at 11:31 AM, Natalia Molotkova &gt;</td></tr><tr><td></td><td></td><td></td><td>Your response is required to complete this reservation. Prices and availability are subjE</td></tr><tr><td></td><td></td><td></td><td>November 3 - United</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats E:</td></tr><tr><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td></td><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova</td></tr></table>

## Please reply to this email and provide your authorization to proceed. (cont.)

- Sender: Centurion Relationship Manager (contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST)
- Recipient: Natasha
- Purpose: Issue tickets for Karyna and her parents (3 passengers)

Flights / fare:
| Flight | Date | Route | Dep | Arr | Notes |
|---|---:|---|---:|---:|---|
| UA 1596 | 03NOV | EWR → LAS | 3:10 PM | 5:47 PM | 1 ADT listed; fare per ticket $1,850.20 |
| UA 224 | 03NOV | EWR → LAS | 5:28 PM | 8:05 PM | alternate segment shown |
| B6 66 | (requested) 09NOV | ABQ → JFK | 11:59 PM | 5:48 AM | JetBlue direct requested back to NY from Alb on Nov 9 |

Fare totals:
- Total fare (all passengers): USD 5,550.60 (≈ $1,850.20 per ticket; implies 3 tickets)

Additional requests / notes:
- Tue, Nov 6: request for flight departing around 4:30 PM from Vegas to Alb (inquiry)
- Passport/birthday fields present but redacted
- Footer: American Express / Centurion privacy/concierge notice
- Action required: “Your response is required to complete this reservation.”

## Please reply to this email and provide your authorization to proceed. (cont.)

• Ticket is refundable, changes are subject to difference in fare.

| Flight Details | Description |
|---|---|
| Nov 3, United Airlines 1596 | Business class, 5h 37m.  Newark (EWR) to Las Vegas (LAS), departing 3:10pm, arriving 5:47pm.  Total reservation cost: $1034.94 |
| Nov 6, Southwest 172 | Economy, 1h 30m. Las Vegas (LAS) to Albuquerque (ABQ), departing 4:30pm, arriving 7:00pm. Total cost: $536.94.  Non-refundable, $150 change/cancel penalty. |
| Nov 9, JetBlue 66 | Economy, 3h 49m. Albuquerque (ABQ) to New York (JFK), departing 11:59pm, arriving 5:48am. |
| Grand Total | $7122.48 |

Natalia Molotkova is a Centurion Relationship Manager.

Request to issue tickets for Karyna and her parents, specifically the 3:10 pm flight on Nov 3.

Additional Flight Info: UA 1596, EWR to LAS, 3:10 pm to 5:47 pm. UA 224, EWR to LAS, 5:28 pm to 8:05 pm.  Question about a direct flight from Vegas to Albuquerque on Nov 6, around 4:30 pm.

## Please reply to this email and provide your authorization to proceed. (cont.)

*   Jet Blue direct flight to NY from ALB on Nov. 9th.
*   Flight details: B6 66 ABQ JFK 1159P 548AM.
*   Extra leg room on Jet Blue costs $45.00 per seat.
*   Natalia (Natasha) Molotkova is Centurion Relationship Manager.
*   Phone: (877) 877-0987
*   Hours: Mon through Friday 9AM-530PM EST
*   Natalia Molotkova authorized issuing tickets.
*   Total air reservation: $5550.60 ($1850.20 per ticket) on United for Nov 3.

## Please reply to this email and provide your authorization to proceed. (cont.)

<table><tr><th>• Ticket is refundable, changes are subject to difference in fare.</th></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u>
@</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I</td></tr></table>

## Please reply to this email and provide your authorization to proceed. (cont.)

| Date | Carrier | Flight | Class | Duration | Depart (airport / time) | Arrive (airport / time) |
|---|---:|---|---|---:|---|---|
| Nov 03 | United | UA 1596 | Business | 5h 37m | Newark Liberty (EWR) — 3:10 PM | Las Vegas McCarran (LAS) — 5:47 PM |
| Nov 06 | Southwest | WN 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) — 4:30 PM | Albuquerque Intl Sunport (ABQ) — 7:00 PM |
| Nov 09 (requested) | JetBlue | B6 66 | — | — | Albuquerque (ABQ) — 11:59 PM | JFK — 5:48 AM |

Key totals & notes
- United reservation total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket). Seats are not together. Ticket refundable; changes subject to fare difference.
- Southwest reservation total (incl. taxes & fees): $1,034.94 ($344.98 per ticket). Ticket refundable; changes subject to fare difference.
- Top request: "Please issue the JetBlue direct flight back to NY from Alb on Nov. 9th."
- Two passenger blocks shown with PII redacted (labels: Birthday; P Expires).
- Footer: American Express privacy/2015 notice.

## Please reply to this email and provide your authorization to proceed. (cont.)

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires:

## Please reply to this email and provide your authorization to proceed. (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and American Express. American Express and the service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services you use.

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would re

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <[REDACTED]> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

## Please reply to this email and provide your authorization to proceed. (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm

Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## Please reply to this email and provide your authorization to proceed. (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

## Please reply to this email and provide your authorization to proceed. (cont.)

| Date | Airline / Flight | Class | Duration | Depart (airport / time) | Arrive (airport / time) | Segment total (incl. taxes & fees) | Per passenger | Refund / change notes |
|---|---:|---|---:|---|---:|---:|---:|---|
| Sat 03 Nov | United Airlines 1596 | Business | 5h 37m | Newark Liberty (EWR) 3:10 PM | Las Vegas McCarran (LAS) 5:47 PM | $5,550.60 | $1,850.20 | Refundable; changes subject to fare difference. Seats not together. |
| Tue 06 Nov | Southwest 172 | Economy (Business Select fare noted) | 1h 30m | Las Vegas McCarran (LAS) 4:30 PM | Albuquerque Intl Sunport (ABQ) 7:00 PM | $1,034.94 | $344.98 | Refundable; business select includes seat assignment. |
| Fri 09 Nov | JetBlue 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) 11:59 PM | New York JFK (JFK) 5:48 AM | $536.94 | $178.98 | Non-refundable; $150 change/cancel penalty + fare difference. |

Grand total: $7,122.48

Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
Phone: (877) 877-0987
Hours: Mon–Fri 9:00 AM–5:30 PM EST

Customer note: "Please issue the 3:10pm flight on Nov. 3rd for Karyna and her parents."

## Please reply to this email and provide your authorization to proceed. (cont.)

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <█████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

## Please reply to this email and provide your authorization to proceed. (cont.)

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roo
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

## Please reply to this email and provide your authorization to proceed. (cont.)

- Action required: "Your response is required to complete this reservation. Prices and availability are subject to change."
- Personal info: two passenger blocks redacted (Birthday / P Expires fields blacked out).
- Provider/footer: American Express privacy/phishing link; ©2015 American Express.

Flights / fares:
| Date | Airline | Flight | Class | From (airport) | Dep | To (airport) | Arr | Duration | Segment fare / notes |
|---|---:|---|---|---|---:|---|---:|---:|---|
| Nov 3 | United | 1596 | Business | Newark Liberty (EWR) | 3:10 PM | Las Vegas McCarran (LAS) | 5:47 PM | 5h 37m | Part of total $5,550.60 ( $1,850.20 per ticket ). Ticket refundable; changes subject to fare difference. |
| Nov 3 (header) | United | 224 | (not stated) | EWR | 5:28 PM | LAS | 8:05 PM | (header shows) | Header line present (conflicts with 1596 times above). |
| Nov 6 | Southwest | 172 | Economy | (not shown) | (not shown) | (not shown) | 1h 30m | Part of total $1,034.94 ( $344.98 per ticket ). Ticket refundable; changes subject to fare difference. |
| (return) | JetBlue (B6) | 66 | (not stated) | Albuquerque (ABQ) | 11:59 PM | New York (JFK) | 5:48 AM | (overnight) | Shown as B6 66 ABQ→JFK 11:59P–5:48A (requested/issued for Nov 9 per note). |

Other notes:
- Customer asked: flight from Vegas to Albuquerque around 4:30 PM on Nov 6 and to issue JetBlue direct flight back to NY from ABQ on Nov 9.

## Please reply to this email and provide your authorization to proceed. (cont.)

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

███████████
███████
██████████████
Birthday: █████████
P Expires: ████████

████████████
████████
█████████████
Birthday: ████████

## Please reply to this email and provide your authorization to proceed. (cont.)

P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

Got it, thank you!!! Do you want use points fro United tickets?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

9049

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <████████████████████████████████████████████████████>
wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Please reply to this email and provide your authorization to proceed. (cont.)

how many points would we use to pay for Karyna and her parents first class seats?...could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <████████████████████████> wrote:

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <redacted> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva
Regards,

## Please reply to this email and provide your authorization to proceed. (cont.)

<table><tr><th></th><th></th><th></th><th>Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u>
a 
(877) 877-0987</th></tr><tr><td></td><td></td><td></td><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td>I</td><td>give you my authorization to proceed in issuing all the tickets below! thanks !</td></tr><tr><td></td><td></td><td></td><td>On Nov 1, 2018, at 11:31 AM, Natalia Molotkova &lt; &gt; 14/1</td></tr><tr><td></td><td></td><td></td><td>Your response is required to complete this reservation. Prices and availability are subjE</td></tr><tr><td></td><td></td><td></td><td>November 3 - United</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a</td></tr><tr><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td></td><td></td><td></td><td>November 6 - Southwest</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).</td></tr><tr><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td>Regards, </td></tr></table>

## Please reply to this email and provide your authorization to proceed. (cont.)

Key Information:

*   **Contact**: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987.
*   **Request**: Issue tickets for Karyna and her parents for Nov. 3rd, 3:10pm flight. Issue Jet Blue flight back to NY from Alb on Nov. 9th.
*   **Flight Details:**
    *   UA 1596 03NOV EWR LAS 0310P 0547P
    *   UA 224 03NOV EWR LAS 0528P 0805P
    *   B6 66 ABQ JFK 1159P 548AM
*   **Total Fare:** USD 5550.60 (1 ADT 1850.20 per ticket)
*   Requests a flight from Vegas to Alb Dire on Tues, Nov. 6th, departing around 4:30pm.
*   **Credit card information is censored**.
*   **Reservation requirements:** A response is required for the reservation. Prices and availability are subject to change.

## Please reply to this email and provide your authorization to proceed. (cont.)

- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...

## Please reply to this email and provide your authorization to proceed. (cont.)

- Request: Please issue JetBlue direct flight back to NY from ALB on Nov 9; authorization given to issue all tickets.
- JetBlue flight shown: B6 66 ABQ → JFK, dep 11:59 PM, arr 5:48 AM.
- Seats: extra legroom available at $45.00 per seat — will need CID to purchase.
- Missing info: Karyna’s United frequent‑flyer number (current one on file returned invalid).
- Other itinerary note: "November 3 - United" (appears in reservation).
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Contact: phone (877) 877‑0987; hours Mon–Fri 9:00 AM–5:30 PM EST; email redacted.
- Timestamp: On Nov 1, 2018 at 11:31 AM.
- Misc: American Express / Centurion privacy statement and cardholder data images are present and redacted.

## Please reply to this email and provide your authorization to proceed. (cont.)

<table><tr><th>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
Centurion Relationship Manager.</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr></table>

## Please reply to this email and provide your authorization to proceed. (cont.)

Key information from the image:

*   Flight request: Vegas to Alb around 4:30pm (Nov 6th)
*   Jet Blue flight request: Alb to NY (Nov 9th)
*   Flight B6, 66 ABQ JFK, 1159P 548AM
*   American Express card information (birthday and expiry dates redacted)
*   November 3 - United total air reservation cost $5550.60 ($1850.20 per ticket) Newark Liberty Airport (EWR) to Las Vegas McCarran Airport (LAS), United Airlines 1596 - Business - 5h 37m
*   November 6 - Southwest total air reservation cost $1034.94 ($344.98 per ticket). Las Vegas McCarran Airport (LAS). Southwest 172 - Economy - 1h 30m

## Please reply to this email and provide your authorization to proceed. (cont.)

Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires:

## Please reply to this email and provide your authorization to proceed. (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

## hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <██████████████████████ wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

## hmmm...ok
9049 (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <████████████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

## hmmm...ok
9049 (cont.)

Key details from the email:

*   Non-refundable ticket with $150 change/cancel penalty.
*   Flight details: JetBlue 66 on Fri 09 Nov (ABQ to JFK).
*   Grand total: $7122.48
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Mon-Fri 9AM-5:30PM EST.
*   Flights needed for Karyna and parents today.
*   Flight Nov 3rd: UA 1596 (EWR to LAS).
*   UA 224: 03NOV EWR LAS
*   Flight departing around 4:30pm from Vegas to Alb on Tues. Nov. 6th.
*   JetBlue direct flight back to NY from Alb on Nov. 9th: B6 66 (ABQ JFK).
*   Card details are redacted.

## hmmm...ok
9049 (cont.)

responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We re purposes.

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana</u> er
a
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided t and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togeth
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

## Grand total: $7122.48 (cont.)

November 6 - Southwest

Key information from the image:

*   Southwest 172, Economy, Nov 6: LAS (4.30pm) to ABQ (7.00pm), 1h 30m, $1034.94 total ($344.98 per ticket), refundable
*   JetBlue 66, Economy, Nov 9: ABQ (11.59pm) to JFK (5.48am), 3h 49m, $536.94 total ($178.98 per ticket), non-refundable, $150 change/cancel fee.
*   Grand total: $7122.48
*   Contact: Natalia Molotkova, Centurion Relationship Manager, (877) 877-0987, Mon-Fri 9AM-530PM EST
*   Additional flight requests:
    *   UA 1596, Nov 3, EWR to LAS, 3:10PM to 5:47PM
        *   1 ADT: $1850.20, TOTAL FARE: $5550.60
    *   UA 224, Nov 3, EWR to LAS, 5:28PM to 8:05PM
    *   B6 66, ABQ to JFK, 11:59PM to 5:48AM
    *   Flight around 4:30pm from Vegas to Alb on Nov 6.
    *   Issue JetBlue direct flight back to NY from Alb on Nov 9.

## Grand total: $7122.48 (cont.)

Record 1
- Birthday: [redacted]
- P Expires: [redacted]

Record 2
- Birthday: [redacted]
- P Expires: [redacted]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would r

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United:

## Grand total: $7122.48 (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <█████████████████████████████████> wrote:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <blackened out> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not assigned.
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

## Grand total: $7122.48 (cont.)

- Date/header: November 9

- Fare notes:
  - Total air reservation (incl. taxes & fees): $536.94 ($178.98 per ticket)
  - Ticket is non-refundable; $150 change/cancel penalty applies + difference in fare
  - Grand total: $7,122.48

- JetBlue outbound/return segment:
  - Fri 09 Nov — JetBlue 66 — Economy — 3h 49m
  - Depart: Albuquerque Intl Sunport (ABQ) 11:59 PM
  - Arrive: New York John F Kennedy (JFK) 5:48 AM
  - Requested: JetBlue direct flight back to NY from ABQ on Nov 9 (B6 66 ABQ→JFK 11:59P / 5:48AM)

- United segments / ticketing request:
  - UA 1596 03NOV EWR→LAS 03:10P / 05:47P
  - UA 224 03NOV EWR→LAS 05:28P / 08:05P
  - 1 ADT fare: $1,850.20
  - TOTAL FARE (USD): $5,550.60
  - Customer note: “We need to issue the tickets for Karyna and her parents today — please issue the 3:10pm flight on Nov. 3rd.”

- Sender / agent:
  - Role: Centurion Relationship Manager (name redacted)
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email: redacted

- Other: Passenger passport/birthday blocks present but redacted (fields labelled “Birthday:” and “P Expires:”)

## Grand total: $7122.48 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use such service providers for any purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethi

Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABC)) at 7.O0pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@: 
(877) 877-0987

## Grand total: $7122.48 (cont.)

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comt

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Grand total: $7122.48 (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> wrote:

Summary of reservation

Flights
- Sat 03 Nov — United Airlines 1596 — Business — 5h 37m  
  - From: Newark Liberty Airport (EWR) — depart 3:10 PM  
  - To: Las Vegas McCarran Airport (LAS) — arrive 5:47 PM  
  - Total (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket) — seats not together  
  - Ticket: refundable; changes subject to fare difference

- Tue 06 Nov — Southwest 172 — Economy — 1h 30m  
  - From: Las Vegas McCarran Airport (LAS) — depart 4:30 PM  
  - To: Albuquerque Intl Sunport (ABQ) — arrive 7:00 PM  
  - Total (incl. taxes/fees): $1,034.94 ($344.98 per ticket) — Business Select fare; no seat assignment noted  
  - Ticket: refundable; changes subject to fare difference

- Fri 09 Nov — JetBlue 66 — Economy — 3h 49m  
  - From: Albuquerque Intl Sunport (ABQ) — depart 11:59 PM  
  - To: New York John F. Kennedy Airport (JFK) — arrive 5:48 AM  
  - Total (incl. taxes/fees): $536.94 ($178.98 per ticket) — seat with extra legroom  
  - Ticket: non-refundable; $150 change/cancel penalty + fare difference

Costs
- Grand total: $7,122.48

Action / Contact
- Request: reply to email to authorize/confirm reservation  
- Agent: Natalia (Natasha) Molotkova, Centurion Relationship Manager — natalia.molotkova@centurion.com

## Grand total: $7122.48 (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took
• Ticket is refundable, changes are subject to difference in fare.

## Grand total: $7122.48 (cont.)

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

## Grand total: $7122.48 (cont.)

The image shows two obscured documents. Both documents include the text "Birthday:" and "P Expires:". The text has been blacked out.

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who aro not authorized to act on behalf of American Express and you acknowledge that Amer responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provid and not against American Express. You aro responsible for any purchases, shipping charges andror foes you authonzo. Wo reserve the right to note profile purposes.

I know you emailed me CID, I can't find it now.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will get money back, not points.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would re

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight is mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: <redacted>
American Airlines: <redacted>
Delta: <redacted>
United: <redacted>
Emirates: <redacted>

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <redacted> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

## Regards, (cont.)

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████@████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Regards, (cont.)

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to take any action we deem appropriate for purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

## Regards, (cont.)

November 3 - United

- Sat 03 Nov — United Airlines 1596 — Business — 5h 37m  
  - Depart: Newark Liberty Airport (EWR) 03:10 pm  
  - Arrive: Las Vegas McCarran (LAS) 05:47 pm  
  - Total for this reservation: $5,550.60 ($1,850.20 per ticket)  
  - Ticket refundable; changes subject to fare difference

- Tue 06 Nov — Southwest 172 — Economy — 1h 30m  
  - Depart: Las Vegas McCarran (LAS) 04:30 pm  
  - Arrive: Albuquerque Intl Sunport (ABQ) 07:00 pm  
  - Total for this reservation: $1,034.94 ($344.98 per ticket, Business Select fare / seat assignment)  
  - Ticket refundable; changes subject to fare difference

- Fri 09 Nov — JetBlue 66 — Economy — 3h 49m  
  - Depart: Albuquerque Intl Sunport (ABQ) 11:59 pm  
  - Arrive: New York JFK (JFK) 05:48 am  
  - Total for this reservation: $536.94 ($178.98 per ticket)  
  - Ticket non-refundable; $150 change/cancel penalty + fare difference

- Grand total: $7,122.48

- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST  
  - Email redacted in image

- Client instruction (in message): Issue tickets for Karyna and her parents today; use 03 Nov 03:10 pm flight.

- Fare/ticketing line (excerpt): "1 ADT 1850.20  UA 1596 03NOV EWR LAS 0310P 0547P"

## Regards, (cont.)

TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comt
B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> wrote:

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@abq.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

## Regards, (cont.)

- Reservation summary
  - Total fare: USD 5,550.60
  - Fare per ticket: USD 1,850.20
  - Number of tickets implied: 3 (5,550.60 / 1,850.20)
  - Ticket refundable; changes subject to fare difference
  - Seats not together (noted)

- Segment — 03 Nov (United)
  - United Airlines — Flight listed as UA 1596 (Business) — duration 5h 37m
    - Depart: Newark Liberty Airport (EWR) 3:10 PM
    - Arrive: Las Vegas McCarran (LAS) 5:47 PM
  - (Also shows UA 224 03NOV EWR → LAS 05:28P → 08:05P — conflicting flight number/times)

- Segment — Return / Other carriers
  - JetBlue: B6 66 ABQ → JFK 11:59 PM → 5:48 AM
  - Southwest (Nov 6): total air reservation including taxes/fees USD 1,034.94 (USD 344.98 per ticket, business select fare)

- Notes / requests in document
  - “Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th.”
  - “Your response is required to complete this reservation. Prices and availability are subject to change.”

- Other
  - Passenger personal data (names, birthdays, passport expiry) redacted/blackened
  - Footer: American Express / Centurion Card privacy and phishing notice (©2015 American Express)

## Regards, (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

1 ADT 1850.20

UA 1596 03NOV EWR LAS 0310P 0547P

TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

Birthday:
P Expires:

B6 66 ABQ JFK 1159P 548AM

## Regards, (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>a moricanexpress.corniphishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Panel way responsible or liable for the act.ons of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <███████████████████████████████████████>
wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would r

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines:

## Regards, (cont.)

Delta: 
United: 
Emirates:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <██████████████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <[REDACTED]> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not assigned.
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m

## Regards, (cont.)

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra legroom
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more seats if needed.

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday:

## Regards, (cont.)

| Date | Airline | Class | Duration | Total Cost |
|---|---|---|---|---|
| November 3 | United | - | - | $5550.60 |
| Sat 03 Nov | United Airlines 1596 | Business | 5h 37m | - |
| November 6 | Southwest | - | - | $1034.94 |
| Tue 06 Nov | Southwest 172 | Economy | 1h 30m | - |
| November 9 | - | - | - | $536.94 |
| Fri 09 Nov | JetBlue 66 | Economy | 3h 49m | - |
| Grand Total | | | | $7122.48 |

Key entities include American Express, Newark Liberty Airport (EWR), Las Vegas McCarran Airport (LAS), Albuquerque Intl Sunport Airport (ABQ), and New York John F Kennedy Airport (JFK). The provided email details reservation information for a series of flights.

## Regards, (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

The image shows two obscured sections of a document, each containing the labels "Birthday:" and "Expires:". The corresponding data fields are blacked out.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

████ ████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████@██████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethf

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roc!'

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## Regards, (cont.)

Regards,

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comt

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

## Regards, (cont.)

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P

## Regards, (cont.)

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not in any way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use your account preference data for servicing purposes.

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would recommend to get them now. Just saying.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

## (877) 877-0987

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back.
The flight might change. You know us....lets circle back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
November 3 - United

## (877) 877-0987 (cont.)

Key details from the image:

*   **Flights:**
    *   Nov 3: United Airlines 1596, EWR to LAS (Business)
    *   Nov 6: Southwest 172, LAS to ABQ (Economy)
    *   Nov 9: JetBlue 66, ABQ to JFK (Economy)
*   **Total Fare:** $7122.48
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Request:** Issue tickets for Karyna and her parents, specifically the 3:10pm flight on Nov 3.

| Flight Details                 | Date     | Airline     | Flight # | Cabin    | Departs | Arrives | Duration | Price Per Ticket | Total Price | Refundable |
| ------------------------------ | -------- | ----------- | -------- | -------- | ------- | ------- | -------- | ---------------- | ----------- | ---------- |
| Newark (EWR) to Las Vegas (LAS) | Nov 3    | United      | 1596     | Business | 3:10 PM | 5:47 PM | 5h 37m   | $1850.20        | $5550.60    | Yes        |
| Las Vegas (LAS) to Albuquerque (ABQ) | Nov 6 | Southwest | 172     | Economy  | 4:30 PM | 7:00 PM | 1h 30m   | $344.98         | $1034.94    | Yes        |
| Albuquerque (ABQ) to New York (JFK)  | Nov 9    | JetBlue     | 66       | Economy  | 11:59 PM | 5:48 AM | 3h 49m   | $178.98         | $536.94     | No         |

## (877) 877-0987 (cont.)

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i
have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm

## (877) 877-0987 (cont.)

Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know you said
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea
B6 66 ABQ JFK 1159P 548AM
Birthday: 
P Expires: 
Birthday: 
P Expires:

## (877) 877-0987 (cont.)

- Email date/time: Nov 1, 2018 at 11:31 AM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987; Hours: Mon–Fri 9:00AM–5:30PM EST
- Redactions: some contact/email fields blacked out

Key requests/notes:
- Do they need seats with extra leg room on JetBlue? $45.00 per seat — will need CID.
- What is Karyna's United frequent flyer number? (current number on file returned invalid)
- Authorization: sender authorizes issuing all tickets.

Reservation summary:
- November 3 — United
  - Total air reservation (including taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Seats are not together
  - Ticket is refundable; changes subject to fare difference
  - Flight: Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM
- November 6 — Southwest (details not shown)

## (877) 877-0987 (cont.)

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

Birthday:

## (877) 877-0987 (cont.)

P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took last 3 seats.

	• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority in boarding, due to Southwest doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at extra fee.

	• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

	• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

## (877) 877-0987 (cont.)

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS
0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

- UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said only one airline flies there.

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort seats.

B6 66 ABQ JFK
1159P 548AM

Key entities: Two documents with labels "Birthday" and "P Expires". The documents have redacted text above the labels.
Additional Context: Flight B6 66, from ABQ to JFK, departing at 11:59 PM and arriving at 5:48 AM.

## Grand total: $7122.48 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. Wo reserve the nght to note profile and preference data far servicing purposes.