To: ██████████ ██████████]
From: Natalia Molotkova
Sent: Thur 12/21/2017 3:24:14 PM
Subject: Cancun

- Document title: American Express ®
- Dates/times: Dec 21, 2017 (10:01 AM, 10:03 AM)
- Sender: Centurion Relationship Manager (name/contact redacted in image)
- Hours listed: Mon through Friday 9AM–5:30PM EST
- Key content:
  - "Roundtrip transfer is $80.00 — ok to book? Can they pay for transfer? No to deal with all that paperwork nonsense?"
  - "So we can RESERVE the transfers for them and then they just pay, correct? I want to make sure I give the proper info to JE"
  - "That is what I am trying to do, stay turned, still waiting for confirmation... everybody take their time LOL"
- Other notes: multiple message replies in thread; signature lines and contact blocks are redacted; messages include "Thx" and "Sent from my iPhone"

Hours: Mon through Friday 9AM-530PM EST

OK, will be back with confirmation.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. For sure

Sent from my iPhone

On Dec 21, 2017, at 9:54 AM, Natalia Molotkova <████████████████████> wrote:

So, for transfer
959pm.

[ ]

will wait at the airport for

lands at 821pm,

[ ]

at

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok got it. Thanks so much

Sent from my iPhone

On Dec 21, 2017, at 9:49 AM, Natalia Molotkova <████████████████> wrote:

No, I am taking care of transfers, they already responded me, just waiting for rate. Some sort of general info with PDF, to forward girls.

## Regards,

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Thanks. I am not really sure what the hotel is sending me? The form to fill out on transfers?

Sent from my iPhone

On Dec 21, 2017, at 9:42 AM, Natalia Molotkova <█████████@█████████> wrote:

<mark>Apparently, per hotel email, they sent me info about transfers</mark> with <mark>some</mark> PDF <mark>attachment and</mark> it <mark>was never delivered came back the them:</mark>

Dear Ms. Molotkova,

I sent the information yesterday as per e-mail below however the e-mail came back, apparently your e-mail does not accept PDF formats so our mutual client will not have access to the missing information unless you might have an e-mail from  so I can forward it to her.

Please let me know.
Kind regards,

Delia

<mark>So I gave them your email address.</mark>

<mark>Meanwhile, I reached out to the transfer company.</mark> I <mark>hope</mark> I <mark>will book everything today:</mark>

Dear Ms. Molotkova / ████████████:

Thank you for your preference in Paradisus Cancun.

Please consider that check in time is at 3 pm and check out at noon -12 pm-. However we have a courtesy room that you can use to get changed and we can hold your luggage in case that you arrive earlier or if you need to leave later so you can start-keep enjoying the facilities until we can give the room keys or you need to go to the airport.

The All-inclusive plan refers to the inclusions in the package: room, tax, food and beverages (alcoholic as well), in your room there is a minibar with water, sodas, beer and some snacks and will be replenished once a day. Talking about alcoholic beverages: ron, vodka, tequila, gin, whiskey, brandy, cognac, liquors, aperitives and some wines are included.

The package does NOT include: Champagne, premium tequilas, fine cuts, lobster, the Spa, phone calls,

## Regards, (cont.)

laundry, The Market Store, golf equipment, car rental, TEMPO restaurant, Coco's Beach Club, bali beds.

Please consider that the ground transportation service will be available with extra cost by the Company OTIUM and they can be reached at: or their e-mail address: the least 72 hours before your arrival date. Please send them the arrival and departure date including the airline, flight number and schedule (both) as well as quantity of people travelling together so they can confirm accordingly.

For excursions you can contact them at: | They will be more than pleased to assist you (extra cost).

For car ou can et n touch with: Dollar Car Rental to: or the e-mail: (extra cost).

On the other hand, for dinner reservations ou can reach them at for the first night that you arrive. The rest can be done with your room number.

Attached you will see the restaurants and activities, please consider that they are subject to changes without prior advise.

You can contact the Yhi Spa at or at (52) (extra
cost).

For professional photos: or at (52) ext (extra
cost).

If you want to get in touch with the concierge desk:

Please contact me in case of questions, it will be a pleasure assisting you.

Kind regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

## Regards, (cont.)

## <0 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the ' only remedy for any claims relating to services or products provided by the service provider is against the service provider and, not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.