To: Amex Centurian Travel
From: 
Sent: Tue 6/4/2019 8:46:27 PM
Subject: Re: Lionel Villete Change his seat!

## I have the ticket...thanks...

but curious...did you check...are the other flights out of JFK all sold out? or does he just not want to fly economy? I thought I saw availability....

On Jun 4, 2019, at 3:48 PM, Natalia Molotkova <blackened out> wrote:

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Just sent email confirming to buy biz seat as non Refundable. ! Thx
Sent from my iPhone

May I proceed with exchange or reinstate him in premium economy?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

I confirmed business class seat, due to was only one. I confirmed new ticket as non-refundable, is it OK? To
$1248.00.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## I have the ticket...thanks... (cont.)

## AA 44 JFK CDG 625P 745A¥1 - available

Yes, Air France sold out.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $295.00.

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare.

• Wed, 5 Jun - Delta 676 - First - 4h 6m Departing: Cyril E. King Airport, St. Thomas (STT) at 1:50 pm Arriving: New York John F Kennedy Airport, (JFK) at 5:56 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

...do you show that all the flights from JFK tomorrow night to Paris are sold out ? can you double check...th

do it please!

Only one seat left in business - add collect $295.00. Bulkhead row, aisle.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes...what would it cost?

he has premium economy, you want me to try to move him to business?

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hmm. No biz seat? I wonder where door is to get out of plane they are using

Sent from my iPhone

I can move him closer, but only middle seat, row 15.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to try and change Lionel Vilette's seat on tomorrow's flight from St. Thomas to New York. He's currently in row 15, and we need to try and get him anything closer to the front of the plane Aisle seat if possible ....but if not he'll take any seat if it's closer to the connecting flight. All flights to Paris tomorrow night are sold out. So therefore he's going to remain on that 7:30 flight. Please try and see if you can get us a seat closer to the front for the seat we can. Please let me know!!!

Sent from my iPhone

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Yes. Keep as non refundable price! Thanks. And issue

Sent from my iPhone

I confirmed business class seat, due to was only one. I confirmed new ticket as non-refundable, is it OK? To $1248.00.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

## Regards, (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

AA 44 JFK CDG 625P 745A¥1 - available

Yes, Air France sold out.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $295.00.

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare.

• Wed, 5 Jun - Delta 676 - First - 4h 6m Departing: Cyril E. King Airport, St. Thomas (STT) at 1:50 pm Arriving: New York John F Kennedy Airport, (JFK) at 5:56 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaRcenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

...do you show that all the flights from JFK tomorrow night to Paris are sold out ? can you double check...th

do it please!

Only one seat left in business - add collect $295.00. Bulkhead row, aisle.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

yes....what would it cost?

## Regards, (cont.)

he has premium economy, you want me to try to move him to business?

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(acenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hmm. No biz seat? I wonder where door is to get out of plane they are using Sent from my iPhone

I can move him closer, but only middle seat, row 15.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaecenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to try and change Lionel Vilette's seat on tomorrow's flight from St. Thomas to New York. He's curl anything closer to the front of the plane Aisle seat if possible ...but if not he'll take any seat if it's closer to the connecting flight. All flights to Paris tomorrow night are sold out. So therefore he's going to remain on that 7: for the seat we can. Please let me know!!!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ames bolo for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for sex

May I proceed with exchange or reinstate him in premium economy?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

I confirmed business class seat, due to was only one. I confirmed new ticket as non-refundable, is it OK? To $1248.00.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

AA 44 JFK CDG 625P 745A¥1 - available

Yes, Air France sold out.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $295.00.

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare.

• • Wed, 5 Jun - Delta 676 - First - 4h 6m Departing: Cyril E. King Airport, St. Thomas (STT) at 1:50 pm Arriving: New York John F Kennedy Airport, (JFK) at 5:56 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) <u>877-0987</u>
Hours: Mon through Friday 9AM-530PM EST

...do you show that all the flights from JFK tomorrow night to Paris are sold out ? can you double check...thi

do it please!

Only one seat left in business - add collect $295.00. Bulkhead row, aisle.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

yes....what would it cost?

he has premium economy, you want me to try to move him to business?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalta.molotkovaAcenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hmm. No biz seat? I wonder where door is to get out of plane they are using

Sent from my iPhone

I can move him closer, but only middle seat, row 15.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to try and change Lionel Vilette's seat on tomorrow's flight from St. Thomas to New York. He's curr anything closer to the front of the plane Aisle seat if possible ...but if not he'll take any seat if it's closer to the connecting flight. All flights to Paris tomorrow night are sold out. So therefore he's going to remain on that 7:: for the seat we can. Please let me know!!!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress convphisning.</u> SP 2015 American Express. All tights reserved

American Express uses 3rd pally concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the SOMCA against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We rem note profile and preference data for servicing purposes.