To: Natalia Molotkova[natalia.molotkova@centurion.com]
From: █████████████████
Sent: Mon 8/27/2018 3:43:28 PM
Subject: Re: We may change Flight for Elina TODAY. NKRAPC

Also I'm thinking an early flight to Washington tomorrow may be better
Sent from my iPhone
On Aug 27, 2018, at 11:42 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Do you want me to put it on hold for now? Now sure how long I can hold it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We can watch the 2:58pm flight
Sent from my iPhone

DL 1274 MIA JFK 1215P 326P - business only
DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.

Sent from my iPhone

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Email: natalia.molotkova@centurion.com  
- Phone: (877) 877-0987  
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Action requested: "Please issue below ticket for Elina" — reply to email with authorization to proceed

- Fare: Total air reservation (incl. taxes & fees): $57.40  
  - Ticket is non-refundable; changes allowed with fare difference

- Flight option:
  - Date: Mon 27 Aug  
  - Airline/Flight: American Airlines 251  
  - Class: Economy  
  - Duration: 3h 1m  
  - Depart: Miami Airport (MIA) at 1:55 PM  
  - Arrive: New York John F Kennedy Airport (JFK) at 4:56 PM

- Note: "Option 2 please departing 1:55pm" and several "Sent from my iPhone" signatures present.

sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 1211pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy....I don't know....we will see....just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

--

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

**Natalia (Natasha) Molotkova:** Centurion Relationship Manager.
*   Email: natalia.molotkova@centurion.com
*   Phone: (877) 877-0987
*   Hours: Monday through Friday 9AM-5:30PM EST

**Key Information:**
*   Need a flight back to any NY airport around 12/1pm.
*   Possible Washington trip tonight around 9:30pm.
*   Can void AA ticket before departure.
*   Possible need to stay in Washington to go to embassy.

## Regards, (cont.)

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknow4edge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rolabng to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror loos you authonze. We reserve the nght to note pronto and preference data for servicing purposes.

## Regards, (cont.)

This flight is already delayed to 2:30pm. Is something else available just in case? I'm trying to find out if she is at the airport

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

"Worry,

I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to M 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

## Regards, (cont.)

Key information from the image:

*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, natalia.molotkova@centurion.com, (877) 877-0987
*   **Working Hours:** Mon through Friday 9AM-530PM EST
*   Request for a flight back to any airport in NY around 12/1pm.
*   Potential trip to Washington tonight around 9:30pm.
*   Possible need to stay in Washington to go to the embassy.
*   AA ticket can be voided before departure.

## Regards, (cont.)

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



Done.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

<table><tr><th>Centurion Relationship Manager</th></tr><tr><td><u>natalia.molotkova@centurion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Please issue below ticket for Elina</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Your response is required to complete this reservation. Prices and availability are subject
to change.
• Total air reservation, including taxes and fees: $57.40.
• Ticket is non-refundable, change - difference in fare applies.</td></tr><tr><td>• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m
Departing: Miami Airport, (MIA) at 1.55pm
Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td><u>natalia.molotkova@centurion.com</u></td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Option 2 please departing 1:55pm</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Lesley, sorry, I didn't realize ticket was partially used, I can't void it.</td></tr><tr><td>We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.</td></tr><tr><td>or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.</td></tr></table>

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be M. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.



© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

## Regards, (cont.)

for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Key Information:

*   **Entities:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Contact:** natalia.molotkova@centurion.com, (877) 877-0987.
*   **Hours:** Mon-Fri 9 AM - 5:30 PM EST
*   Need a flight back to NY around 12/1 pm
*   May need to go to Washington, stay there longer, go to the embassy.
*   Possible to void an AA ticket.

## Regards, (cont.)

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be M. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



DL 1274 MIA JFK 1215P 326P - business only DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn't delay again.
Sent from my iPhone

Done.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for Elina
Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $57.40.
• Ticket is non-refundable, change - difference in fare applies.
• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m
Departing: Miami Airport, (MIA) at 1.55pm
Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

## Regards, (cont.)

<table><tr><th>(877) 877-0987</th></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Option 2 please departing 1:55pm</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Lesley, sorry, I didn't realize ticket was partially used, I can't void it.</td></tr><tr><td>We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.</td></tr><tr><td>or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td><u>natalia.molotkova centurion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>OK, on it.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td><u>natalia.molotkovaPcenturion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her.
She may need to go to Washington tonight around 9:30om. But don't worry about that
now. Let's do the flights get back to NY now. Thx</td></tr></table>

## Regards, (cont.)

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to

embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

<u>natalia.molotkova centurion.com</u> 

(877) 877-0987

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Key information from the image:

*   Elina's flight change from Miami to NY.
*   Two direct Delta flights: One to LGA and one to JFK around 3-3:30pm.
*   Total air reservation cost: $57.40.
*   Flight: American Airlines 251, departing Miami (MIA) at 1:55pm, arriving JFK at 4:56pm on August 27th.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.

## Regards, (cont.)

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my Phone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

- Role: Centurion Relationship Manager
- Contact email: [email redacted] @centurion.com
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST

Key message excerpts:
- "correct... however now I am being told she may need to stay in Washington to go to embassy... just waiting to be told"
- Correction: "Sorry, meant to say will stay turn, no changing anything as yet."
- Single-word update: "Changing."
- Travel change request: "May change Elina’s flight from Miami to NY today to a direct flight. Does not have to be AA. I see 2 Delta direct. One to LGA and one to JFK around 3–3:30pm. Just giving you heads up. Waiting to hear from her."
- Closing tag/initials: "NKARPC"

## Regards, (cont.)

## Sent from my iPhone

**Key Information:**

*   Total air reservation: $57.40
*   Flight: American Airlines 251, Economy
*   Date: Mon 27 Aug
*   Departure: Miami Airport (MIA) at 1.55pm
*   Arrival: New York John F Kennedy Airport (JFK) at 4.56pm
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, natalia.molotkova@centurion.com, (877) 877-0987
*   Hours: Mon through Friday 9AM-530PM EST
*   Flight is delayed to 2:30pm
*   Ticket is non-refundable.
*   Wants Option 2 departing 1:55pm

## Sent from my iPhone (cont.)

Key information:

*   Flights: DL 1274 (MIA to JFK), AA 251 (MIA to JFK, 27AUG)
*   Business left at $987.96 for DL 1274.
*   AA 251 add collect $57.40.
*   Need a flight back to any airport in NY around 12/1 pm. Possibly need to go to Washington around 9:30 pm.
*   Natalia Molotkova: Centurion Relationship Manager, natalia.molotkova@centurion.com, (877) 877-0987. Hours: Mon-Fri 9 AM-5:30 PM EST.
*   AA ticket can be voided before departure.

## Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST
correct...however now I am being told she may need to stay in washington to go to embassy....I don't know....we will see....just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

## Sent from my iPhone (cont.)

Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Email: natalia.molotkova@centurion.com
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST

Action requested
- Please issue below ticket for Elina
- "Please reply to this email and provide your authorization to proceed."

Fare & rules
- Total (including taxes & fees): $57.40
- Ticket is non-refundable; changes subject to fare difference

Flight details
- Mon 27 Aug — American Airlines 251 — Economy — Duration 3h 1m
  - Depart: Miami Airport (MIA) at 1:55 PM
  - Arrive: New York John F Kennedy Airport (JFK) at 4:56 PM

Other
- Sent from my iPhone
- Includes American Express third‑party concierge disclaimer

## Sent from my iPhone (cont.)

<table><tr><th>Option 2 please departing 1:55pm</th></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Lesley, sorry, I didn't realize ticket was partially used, I can't void it.</td></tr><tr><td>We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.</td></tr><tr><td>or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td><u>natalia.molotkovancenturion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>OK, on it.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td><u>natalia.molotkovaasenturion.com</u> </td></tr><tr><td>(877) 877-0987</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her.
She may need to go to Washington tonight around 9:30om. But don't worry about that now.
Let's do the flights get back to NY now. Thx</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>We still can void M ticket, just let me know before departure.</td></tr></table>

## Sent from my iPhone (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Email: natalia.molotkova@centurion.com
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST
- Repeated signature appears three times

Key message lines:
- "correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told"
- "Sorry, meant to say will stay turn, no changing anything as yet."
- "Changing."
- Travel note (truncated): "Morning. We may change Elina's flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm."

## Sent from my iPhone (cont.)

Key information from the image:

*   **Email from:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Subject:** Reservation details for a flight.
*   **Flight Details:**
    *   American Airlines 251, Economy.
    *   August 27th
    *   Miami (MIA) to New York JFK,
    *   Departs: 1.55pm, Arrives: 4.56pm
    *   Total cost: $57.40. Non-refundable.
*   **Contact Information:** natalia.molotkova@centurion.com, (877) 877-0987
*   **Hours:** Mon-Fri, 9AM-5:30PM EST
*   **Alternate Booking:** Delta 1274 MIA JFK, business class, $987.96

## Sent from my iPhone (cont.)

Contact
- Name: Natalia (Natasha) Molotkova
- Title: Centurion Relationship Manager
- Email: natalia.molotkova@centurion.com
- Phone: (877) 877-0987
- Hours: Mon through Friday 9AM–5:30PM EST

Flight / ticket info (extracted lines)
- AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.
- "We still can void AA ticket, just let me know before departure."

Actions / messages
- "OK, on it."
- "Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her."
- "She may need to go to Washington tonight around 9:30pm. But don’t worry about that now. Let’s do the flights get back to NY now. Thx"
- Sent from my iPhone

## Sent from my iPhone (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Email: natalia.molotkova@centurion.com  
- Phone: (877) 877-0987  
- Hours: Mon–Fri 9AM–5:30PM EST

- Key message points:
  - Possible need for "her" to stay in Washington to go to the embassy; waiting to be told.
  - No changes yet (message: "will stay turn, no changing anything as yet" / "Changing.").
  - Flight update: May change Elina’s flight from Miami to NY today to a direct flight (does not have to be AA). Two Delta direct options found: one to LGA and one to JFK around 3:00–3:30 PM. Waiting to hear from Elina.

- Other: "NKARPC"; "Sent from my iPhone"; American Express privacy/footer (©2015 American Express).

## Sent from my iPhone (cont.)

Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is j . against the service provider and not against Arnencan Express. You are responsible for any purchases. shipping I charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. !