<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Monday, November 6, 2017 9:49 AM</td></tr><tr><td>To:</td><td>Jeffrey E.</td></tr><tr><td>Subject:</td><td>Glion textbook</td></tr></table>

Dear Sir,

Here is a brief =escription of one of the books that we work with during =lass.

That is =hat we study in Introduction to Rooms. Apart from that everything is =aught through powerpoint presentations during class, which are also =vailable online through a student website.

Managing Front Office Operations with Answer Sheet (AHLEI), =th Edition Michael L. Kasavana Richard M. Brooks American Hotel & Lodging Association

## Description

This =extbook provides an in-depth look at management of the front office and =ow this department interacts with other hotel departments to create a =emorable guest experience. This edition also includes new information =n revenue managers, how blogging and social networking affect hotels, =anual backup procedures for automated system failure, identity theft =revention, payment card security standards, and green hotels. In =ddition, important discussions of front office operations have been =xpanded throughout the text, especially with respect to human resources =anagement, business forecasting, revenue management, budget planning, =nd front office staff interaction with sales, housekeeping, and =ecurity personnel.

Best regards,

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