To: Amex Centurian Travel[██████████████████████████████]
From: Lesley Groff
Sent: Tue 2/5/2019 10:49:41 PM
Subject: Re: Itinerary INCL TICKETNO for ██████/███████ 08FEB19 ███████

I googled and found this...think it will work? I will fill it all in and fax direct to the hotel !! <u>https://world.hyatt,com/confent riam/HyattStorics/ccauth hotels.pdf</u>

On Feb 5, 2019, at 5:19 PM, Molotkova wrote:

you can try dial them

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

It is not like nobody answers, it is a busy signal.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I should have it by tomorrow morning.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

so annoying...probably just too late over there...but its a hotel! you would think they would have people answ

On Feb 5, 2019, at 5:13 PM, Natalia Molotkova <██████████████████████████████> wrote:

Something wrong with phone line, it is busy all the time.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, Natalia Molotkova <█████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  /  08FEB19

## Regards, (cont.)

- Record locator: [redacted]
- Trip: Paris → Kiev
- Flight: AF 3374
- Notice: DO NOT REPLY TO THIS EMAIL (sent from a no-reply address)
- Customer service phone: [redacted]
- Baggage: "Airline Baggage Fee/Rules may apply" — https://myamextravel.com/baggage
- Other information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT"

## Regards, (cont.)

| Category | Details |
|---|---|
| Departing | Fri, Feb 08 2019, 01:20 PM from Paris, Charles De Gaulle (CDG) |
| Arriving | Fri, Feb 08 2019, 05:35 PM in Kiev, Boryspil (Borispol) (KBP) |
| Airline | Air France, operated by Ukraine Intl Airl |
| Flight Details | Non-stop, Duration: 3 Hrs 15 Mins, Departure Terminal: Terminal 2 D |
| Flight Information | K Economy Class, Boeing 737-800, Meals: Hot Meal, Baggage: 1PC per adult |
| Hotel | HYATT REGENCY KIEV |

## Regards, (cont.)

- Check‑in: Fri, Feb 08 2019
- Check‑out: Sun, Feb 10 2019

- Hotel information:
  - Address: 5 A Tarasova Street, KIEV UA 01001
  - Telephone: +380-44-5811234
  - Status: Confirmed
  - Base rate: EUR 330.00 / per night
  - Cancellation policy: Cancel 24 Hours Prior To Arrival
  - Note: Additional local taxes/service charges may apply

- Hotel confirmation: (redacted)

- Flight:
  - Route: Kiev → Paris
  - Flight: AF 3375
  - Departing: Sun, Feb 10 2019, 09:45 AM (Kiev)

## Regards, (cont.)

| Field | Value |
|---|---|
| Origin airport | Boryspil (Borispol) (KBP) |
| Arrival airport | Paris — Charles De Gaulle (CDG) |
| Arrival date & time | Sun, Feb 10 2019, 12:10 PM |
| Airline | Air France (Operated by Ukraine Intl Air) |
| Flight type | Non-stop |
| Duration | 3 Hrs 25 Mins |
| Arrival terminal | Terminal 2 D |
| Class | R Economy Class |
| Aircraft | Boeing 737 All Series Passenger |
| Meals | Food-Bev/Pur |
| Baggage allowance | 1 PC per adult |
| Flight confirmation | Air France: [redacted] |
| Traveller(s) | [redacted] |
| E-ticket | Ticket A [redacted]-05FEB |

## Regards, (cont.)

<table><tr><th></th><th></th></tr><tr><td></td><td>NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL</td></tr><tr><td></td><td>When you travel more than 100 miles from home, you have 24/7 med
select emergency coordination and assistance services. including mec
XXXXXXXXXXt, cash wires and more. Card Members may be responi
third-party service providers.

1-800.333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip</td></tr><tr><td></td><td>View and manage your Trip by logging onto <u>American Express Travel</u></td></tr><tr><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td>American Express strongly recommends that you periodically review
most up to date and accurate entry/exit requirements for your travel di
changes, American Express cannot guarantee the accuracy of the ink
disclaims any liability for any inaccurate or incomplete information cor</td></tr><tr><td></td><td>You may receive customer service emails even if you have requested
offers from American Express. For details about our e-mail practices,
Express Privacy Statement at <u>www amencanexpress.conVprivacV</u></td></tr><tr><td></td><td>See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure you have Adobe
website below to download and install this free software.

<u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td></td><td>Thank you for choosing American Express Centurion Travel Service a</td></tr><tr><td></td><td>Please be advised that certain mandatory hotel-imposed charges, inct
resort or facility fees. may be applicable to your stay and payable to th</td></tr></table>

## Regards, (cont.)

from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act and you understand and agree that Amex shall not be liable for any lo to persons or property resulting. directly or indirectly. from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations, accidents or failures of equipment, or changes in fares, itir acts of God, fires. earthquakes. floods. climatic aberrations, acts of gc unrest. strikes, riots, theft. disease, accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them, such as granting the channels, participating in marketing programs and supporting technol, receive compensation from suppliers when customers use the Ameno American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arrant types of compensation and incentives we receive. are subject to chant recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low

## Regards, (cont.)

Privacv <u>Statement I Visit the Centunon</u> Card website

To learn more about e-mail security or report a suspicious e-rrtail. please visit us at <u>amencanexpress corthishing.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prole and preference data for s'

## ok thanks!

On Feb 5, 2019, at 3:44 PM, ██████ Molotkova <████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.
Regards,
(Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able
Sent from my iPhone
Begin forwarded message:
-
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  /  08FEB19

## ok thanks! (cont.)

- Source header: FLIGHTS | HOTELS | CARS | CRUISES
- RECORD LOCATOR: [redacted]
- Notice: DO NOT REPLY TO THIS EMAIL (sent from a no‑reply address)
- Customer service phone: [redacted]
- Baggage info link: https://myamextravel.com/baggage
- Other Information:
  - CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT
- Route: Paris to Kiev
- Flight: AF 3374

## ok thanks! (cont.)

*   **Departing:** Fri, Feb 08 2019, 01:20 PM from Paris, Charles De Gaulle (CDG)
*   **Arriving:** Fri, Feb 08 2019, 05:35 PM in Kiev, Boryspil (Borispol) (KBP)
*   **Airline:** Air France, operated by Ukraine Intl Airl, Non-stop
*   **Flight Duration:** 3 Hrs 15 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Flight Information:** K Economy Class, Boeing 737-800, Hot Meal, Baggage: 1PC per adult
*   **Hotel Details:** HYATT REGENCY KIEV

## ok thanks! (cont.)

- Check‑in: Fri, Feb 08 2019
- Check‑out: Sun, Feb 10 2019

- Hotel Information:
  - Address: 5 A Tarasova Street, KIEV UA 01001
  - Telephone: +380-44-5811234
  - Status: Confirmed
  - Base rate: EUR 330.00 / per night
  - Cancellation policy: Cancel 24 hours prior to arrival

- Hotel confirmation: (redacted / blacked out)

- Flight:
  - Route: Kiev → Paris
  - Flight: AF 3375
  - Departing: Sun, Feb 10 2019, 09:45 AM (Kiev)

## ok thanks! (cont.)

| Field | Value |
|---|---|
| Origin | Boryspil (Borispol) (KBP) |
| Destination | Paris — Charles De Gaulle (CDG) |
| Arriving | Sun, Feb 10 2019, 12:10 PM |
| Arrival Terminal | Terminal 2D |
| Airline | Air France (Operated by Ukraine Intl Airl) |
| Flight type | Non-stop |
| Duration | 3 hrs 25 mins |
| Class | R Economy Class |
| Aircraft | Boeing 737 (All Series Passenger) |
| Meals | Food-Bev/Pur |
| Baggage | 1 PC per adult |
| Flight confirmation | Air France: [redacted] |
| Traveller name | [redacted] |
| E-ticket | Ticket AF [redacted]-05FEB |

## ok thanks! (cont.)

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL
When you travel more than 100 miles from home, you have 24/7 med
select emergency coordination and assistance services, including med
XXXXXXXXXXt, cash wires and more. Card Members may be respons
third-party service providers.
1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review most up to date and accurate entry/exit requirements for your travel di changes, American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices, Express Privacy Statement at <u>www amencanexpress.conVprivacV</u> See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment. ensure you have Adobe website below to download and install this free software. <u>http://www.adobe.com/products/acrobat/readstep.html</u>  Thank you for choosing American Express Centurion Travel Service a Please be advised that certain mandatory hotel-imposed charges, inct resort or facility fees. may be applicable to your stay and payable to th

## ok thanks! (cont.)

from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act and you understand and agree that Amex shall not be liable for any lo to persons or property resulting. directly or indirectly. from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations, accidents or failures of equipment, or changes in fares, itir acts of God, fires. earthquakes. floods. climatic aberrations, acts of gc unrest. strikes, riots, theft. disease, accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them, such as granting the channels, participating in marketing programs and supporting technol, receive compensation from suppliers when customers use the Ameno American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arrant types of compensation and incentives we receive. are subject to chant recommending itineraries. we may consider a number of factors, inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low

## ok thanks! (cont.)

<u>Prr,dcy Statement I Visit the Centurion Card webSite</u>

To lean more about e-mail security or report a suspicious e-mail. please visit us at <u>8mericanexpress.cornichishing.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is age responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s'

Not pre-paid, waiting for the credit card authorization form.
Regards,
(Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

## ok thanks! (cont.)

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificati cannot accept incoming messages. If you have any questions, please coma Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Paris to Kiev

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374 (cont.)

Key details of the flight and hotel booking:

*   **Departing:** Fri, Feb 08 2019, 01:20 PM from Paris, Charles De Gaulle (CDG)
*   **Arriving:** Fri, Feb 08 2019, 05:35 PM in Kiev, Boryspil (Borispol) (KBP)
*   **Airline:** Air France, Operated By Ukraine Intl Airl
*   **Flight Type:** Non-stop
*   **Duration:** 3 Hrs 15 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Flight Information:** K Economy Class, Boeing 737-800, Hot Meal, 1PC baggage per adult
*   **Hotel:** HYATT REGENCY KIEV

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374 (cont.)

| Field | Value |
|---|---|
|Check-in|Fri, Feb 08 2019|
|Check-out|Sun, Feb 10 2019|
|Hotel Address|5 A Tarasova Street, KIEV UA 01001|
|Hotel Telephone|+380-44-5811234|
|Hotel Status|Confirmed|
|Base Rate|EUR 330.00 / per night|
|Cancellation Policy|Cancel 24 Hours Prior To Arrival|
|Hotel Confirmation|(redacted / blacked out)|
|Flight|AF 3375|
|Route|Kiev → Paris|
|Departing|Sun, Feb 10 2019, 09:45 AM|
|Departure Airport|Boryspil (Borispol) (KBP), Kiev|

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374 (cont.)

Key information from the image:

*   Arriving: February 10, 2019, 12:10 PM, Paris, Charles De Gaulle (CDG)
*   Airline: Air France (Operated by Ukraine Intl Airl)
*   Flight Type: Non-stop
*   Duration: 3 hours 25 minutes
*   Arrival Terminal: Terminal 2D
*   Economy Class: R
*   Aircraft: Boeing 737 All Series Passenger
*   Meals: Food-Bev/Pur
*   Baggage: 1PC per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374 (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home, you have 24/7 medical. le select emergency coordination and assistance services, including medical a XXXXXXXXXXt, cash wires and more. Card Members may be responsible fe third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.V</u> most up to date and accurate entry/exit requirements for your travel destine! changes. American Express cannot guarantee the accuracy of the informatic disclaims any liability for any inaccurate or incomplete information container

You may receive customer service emails even if you have requested not to offers from American Express. For details about our e-mail practices. please Express Privacy Statement at <u>wmv.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acre)l website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and hay

Please be advised that certain mandatory hotel-imposed charges. including. resort or facility fees, may be applicable to your stay and payable to the hot( from the property. You may wish to inquire with the hotel before your trip re amount of such charges.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Liability Statement. American Express Travel Related Services Company, Ii subsidiaries, affiliates and representatives (collectively, 'Amex") act as an as and you understand and agree that Amex shall not be liable for any loss. inji to persons or property resulting, directly or indirectly, from (1) the acts of art suppliers. including but not limited to delays. overbooking's, cancellation of operations, accidents or failures of equipment, or changes in fares, ifinerarie acts of God. fires. earthquakes, floods, climatic aberrations, acts of governn unrest, strikes. riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and ma meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role, we are acting as an indepenc a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us fi administrative services that we perform for them, such as granting them acc channels, participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exj American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive, are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washingtor Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Tra).

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pr

ok, that should work...thank you!
On Feb 5, 2019, at 5:12 PM, ████ Molotkova <█████████████████████████████> wrote:

On Feb 5, 2019, at 5:12 PM,  Molotkova <> wrote:

I can't go through the line, so I am waiting for email from hotel.

Regards,
 (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM,  Molotkova <> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
 (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able
Sent from my iPhone

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Key information from the email:

*   Sender: American Express Travel <itinerary@myamextravel.com>
*   Date: February 5, 2019, at 3:15:27 PM EST
*   Subject: Itinerary INCL TICKETNO for (redacted) 08FEB19 (redacted)
*   Record Locator: (redacted)
*   Airline Baggage Fee/Rules link: <https://myamextravel.com/baggage>

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

<table><tr><th></th><th>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</th></tr><tr><td></td><td>Paris to Kiev</td></tr><tr><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris </td></tr><tr><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Fri, Feb 08 2019, 05:35 PM</td></tr><tr><td></td><td>Kiev </td></tr><tr><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td>Air France</td></tr><tr><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td>K Economy Class</td></tr><tr><td></td><td>Boeing 737-800</td></tr><tr><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td>Baggage: 1PC per adult</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Here's the key information extracted:

*   **Flight Confirmation:** Air France (information redacted)
*   **Hotel:** HYATT REGENCY KIEV
*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019
*   **Hotel Address:** 5 A Tarasova Street KIEV UA 01001
*   **Hotel Telephone:** 380-44-5811234
*   **Hotel Status:** Confirmed
*   **Hotel Base Rate:** EUR 330.00 / per night
*   **Hotel Cancellation Policy:** Cancel 24 Hours Prior To Arrival
*   **Hotel Confirmation:** (information redacted)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

# YOUR TRIP DETAILS (cont.)

## Kiev to Paris

FLIGHT AF 3375

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Air France

Oporated By Ukraine Intl Aid

Non-stop
Duration: 3 Hrs 25 Mins
Arrival Terminal: Terminal 2 D

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Document: Traveller information / American Express travel itinerary (personal details redacted)
- E-TICKET: Ticket AF [redacted] - 05FEB
- Emergency assistance (available when traveling >100 miles from home; includes 24/7 medical coordination, cash wires, third‑party services)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial collect: 1-715-343-7977
- Action: "Manage Your Trip" (link to American Express Travel)
- Entry & Exit Information for Travel: AMEX recommends periodically reviewing entry/exit requirements; disclaims liability for inaccurate/incomplete info
- Privacy: www.americanexpress.com/privacy
- Note: Several personal fields and ticket number are blacked out.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. incl resort or facility fees. may be applicable to your stay and payable to # from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, "Aimee) act ac and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly, from (1) the acts suppliers, including but not limited to delays. overbooking's, cancellati operations, accidents or failures of equipment, or changes in fares. itir acts of God, fires, earthquakes, floods. climatic aberrations, acts of gc unrest, strikes. riots, theft. disease, accidents or failures related to the telecommunications lines or facilities. or third party technology system the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technoli receive compensation from suppliers when customers use the Americ. American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arran types of compensation and incentives we receive, are subject to than recommending itineraries, we may consider a number of factors, inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TAN 669 Registered low

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products.

# YOUR TRIP DETAILS (cont.)

## ok thanks!

On Feb 5, 2019, at 3:44 PM, ████ Molotkova <██████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

Key information from the image:

*   Email from American Express Travel (itinerary@myamextravel.com)
*   Date: February 5, 2019
*   Subject: Itinerary with Ticket number
*   Message mentions flights, hotels, cars, and cruises.
*   Contains a record locator.
*   Links to baggage information on myamextravel.com.

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

<table><tr><th></th><th>Other Information</th></tr><tr><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td>Paris to Kiev</td></tr><tr><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Fri. Feb 08 2019. 01:20 PM
Paris </td></tr><tr><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Fri. Feb 08 2019: 05:35 PM
Kiev </td></tr><tr><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td>Air France</td></tr><tr><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td>FLIGHT INFORMATION</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

| Field | Value |
|---|---|
| Class | K Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1 PC per adult |
| Flight confirmation | Air France: (redacted) |

| Field | Value |
|---|---|
| Hotel | HYATT REGENCY KIEV |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |
| Address | 5 A Tarasova Street, KIEV UA 01001 |
| Telephone | +380-44-5811234 |
| Status | Confirmed |
| Base rate | EUR 330.00 / per night |
| Notes | May be subject to local taxes/service charges. Cancellation: Cancel 24 hours prior to arrival. |

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

| Field | Value |
|---|---|
| Confirmation | redacted (black box) |
| Route | Kiev → Paris |
| Flight | AF 3375 |
| Departing | Sun, Feb 10 2019 — 09:45 AM |
| Departure airport | Kiev — Boryspil (Borispol) (KBP) |
| Arriving | Sun, Feb 10 2019 — 12:10 PM |
| Arrival airport | Paris — Charles De Gaulle (CDG) |
| Arrival terminal | Terminal 2D |
| Operating carrier | Air France (operated by Ukraine Intl Airl) |
| Stops | Non-stop |
| Duration | 3 hrs 25 mins |
| Class | R Economy Class |
| Aircraft | Boeing 737 (All Series Passenger) |
| Meals | Food - Bev / Pur |
| Baggage | 1 PC per adult |

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

| Field | Value |
|---|---|
|Document|Flight confirmation (American Express Travel)|
|Airline|Air France: [redacted]|
|Traveller|[redacted]|
|E‑TICKET|Ticket AF [redacted] – 05FEB|
|Emergency assistance (24/7)|1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial collect)|
|Manage trip|"Manage Your Trip" (button) — view/manage via American Express Travel portal|
|Entry/Exit info|Advises reviewing up-to-date entry/exit requirements; American Express disclaims liability for any inaccurate/incomplete information.

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices, Express Privacy Statement at <u>www americanexpress.comiprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. incl resort or facility fees. may be applicable to your stay and payable to tt from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively. "Amex") act ar and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly, from (1) the acts suppliers. including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment, or changes in fares, itir acts of God, fires. earthquakes, floods. climatic aberrations, acts of gc unrest, strikes. riots, theft. disease, accidents or failures related to the telecommunications lines or facilities, or third party technology system the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels. participating in marketing programs and supporting technoli receive compensation from suppliers when customers use the Americ. American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arrani types of compensation and incentives we receive. are subject to chan≤ recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

California State Seller of Travel Registration Number: 1022318. Wash
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iow

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga responsible for any purchases, shipping charges andtor fees you authorize. We reserve the right to note profile and preference data for s

Not pre-paid, waiting for the credit card authorization form.

Regards,
( Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

- From: "American Express Travel" <itinerary@myamextravel.com>
- Date: February 5, 2019 at 3:15:27 PM EST
- To: [REDACTED]
- Subject: Itinerary INCL TICKETNO for [REDACTED] 08FEB19 [REDACTED]
- Visible menu: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED]
- Section header: YOUR TRIP DETAILS
- Footer notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification [account] and cannot accept incoming messages. If you have any questions, please contact Service at 1-[REDACTED]."
- Baggage information link: https://myamextravel.com/baggage
- Additional visible text (top): "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay... Sent from my iPhone. Begin forwarded message:"

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

<table><tr><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri. Feb 08 2019, 01:20 PM</td></tr><tr><td></td><td></td><td>Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM</td></tr><tr><td></td><td></td><td>Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraino Intl Aid</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737-800</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

Key details:
*   Meals: Hot Meal
*   Baggage: 1PC per adult
*   Hotel: HYATT REGENCY KIEV
*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019
*   Hotel address: 5 A Tarasova Street, KIEV UA 01001
*   Hotel Telephone: 380-44-5811234
*   Hotel Status: Confirmed
*   Base Rate: EUR 330.00 / per night
*   Cancellation Policy: Cancel 24 Hours Prior To Arrival

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

# YOUR TRIP DETAILS (cont.)

## Kiev to Paris

FLIGHT AF 3375

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun. Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Ukraine Intl Air

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

Air France: *redacted*
Traveller information: *redacted*
E-ticket information:
Ticket AF *redacted* -05FEB
Emergency assistance: 1-800-333-AMEX, 1-715-343-7977
Manage trip: Via American Express Travel.
Entry/exit information: Review www.V.

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>viAinv amencanexpress coal/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrol website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and has

Please be advised that certain mandatory hotel-imposed charges, including. resort or facility fees. may be applicable to your stay and payable to the hote from the property. You may wish to inquire with the hotel before your trip re amount of such charges.

Liability Statement. American Express Travel Related Services Company, Ii subsidiaries. affiliates and representatives (collectively, *Amex") act as an ac and you understand and agree that Amex shall not be liable for any loss. inji to persons or property resulting. directly or indirectly, from (1) the acts of on suppliers. including but not limited to delays. overbooking's, cancellation of operations, accidents or failures of equipment, or changes in fares. itinerarie acts of God. fires. earthquakes, floods, climatic aberrations. acts of governn unrest. strikes. riots, theft, disease. accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and ma meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an independ a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us fc administrative services that we perform for them, such as granting them acc channels. participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exf American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

California State Seller of Travel Registration Number: 1022318. Washington
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the Si responsible for any purchases. shipping charges andfor fees you authorize, We reserve the right to note profile and preference data for servicing pi

Something wrong with phone line, it is busy all the time.
Regards,
(Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
I can't go through the line, so I am waiting for email from hotel.

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

Regards,
Natasha Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
(Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pas

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerarwthmyamextravel.com></u> Date: Februa 5 2019 at 3:15:7 PM EST To: Subject: Itinerary INCL TICKETNO for 08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION (cont.)

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions. please contac Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqage</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Paris to Kiev

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri. Feb 08 2019. 01:20 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

Key details from the image:

*   **Arrival:** Kiev, Feb 08 2019, 05:35 PM, Boryspil Airport (KBP)
*   **Airline:** Air France, Operated by Ukraine Intl Airl
*   **Flight Type:** Non-stop
*   **Duration:** 3 Hrs 15 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Flight Information:** K Economy Class, Boeing 737-800, Hot Meal, 1PC Baggage per adult.
*   **Hotel:** HYATT REGENCY KIEV
*   **Check-in:** Feb 08 2019

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

| Field | Details |
|---|---|
|Document date|Sun, Feb 10 2019|
|Hotel address|5 A Tarasova Street, KIEV UA 01001|
|Hotel telephone|+380-44-5811234|
|Hotel status|Confirmed|
|Hotel confirmation|(redacted / blacked out)|
|Base rate|EUR 330.00 per night|
|Cancellation policy|Cancel 24 Hours Prior To Arrival|
|Route|Kiev → Paris|
|Flight|AF 3375|
|Departing|Sun, Feb 10 2019 — 09:45 AM — Kiev (Boryspil / KBP)|
|Arriving|Sun, Feb 10 2019 — 12:10 PM — Paris (Charles De Gaulle / CDG)|

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

Key information:

*   Airline: Air France
*   Duration: 3 hours 25 minutes
*   Arrival Terminal: Terminal 2 D
*   Flight Class: R Economy
*   Baggage: 1PC per adult
*   E-Ticket: Ticket AF [redacted]-05FEB
*   Emergency Assistance Numbers: 1-800-333-AMEX, 1-715-343-7977

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> most up to date and accurate entry/exit requirements for your travel destinatio changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to re offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www.americanexpress.com/privacY</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regz amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex') act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly, from (1) the acts of omi≤ suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God. fires, earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems, or ar

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi; receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangement≤ types of compensation and incentives we receive, are subject to change. In id• recommending itineraries, we may consider a number of factors, including sill your preferences. The relationships we have with suppliers may also influent. identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number- LIBI#600469694 Iowa: TA# 669 Registered Iowa Trave.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the Si responsible for any purchases, shipping charges andlor fees you authorize. We reserve the right to note profile and preference data for servicing p.

# YOUR TRIP DETAILS (cont.)

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
████ (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
███████
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay
Sent from my iPhone
Begin forwarded message:
-
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

Key details from the image:

*   **Trip:** Paris to Kiev
*   **Flight:** AF 3374
*   **Departure:** Fri, Feb 08 2019, 01:20 PM from Paris, Charles De Gaulle (CDG)
*   **Note:** Citizens of France must carry a valid passport.
*   **Airline Baggage Fee/Rules:** https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

*   Date/Time: Fri, Feb 08 2019, 05:35 PM
*   Location: Kiev, Boryspil (Borispol) (KBP)
*   Airline: Air France (operated by Ukraine Intl Airl)
*   Flight Type: Non-stop
*   Duration: 3 Hrs 15 Mins
*   Departure Terminal: Terminal 2 D
*   Flight Information: K Economy Class, Boeing 737-800, Meals: Hot Meal, Baggage: 1PC per adult
*   Hotel: HYATT REGENCY KIEV
*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019

# YOUR TRIP DETAILS (cont.)

## ok thanks! (cont.)

# YOUR TRIP DETAILS (cont.)

## HOTEL INFORMATION

Address:5 A Tarasova Street
KIEV UA 01001
Telephone:380-44-5811234
Status:Confirrned

Base Rate: EUR 330.00 / per night

May be subject to local taxes. service charges. and daily resort fees if appliu Cancellation Policy: Cancel 24 Hours Prior To Arrival

HOTEL CONFIRMATION

Kiev to Paris

FLIGHT AF 3375

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Airline: Air France (Operated by Ukraine Intl Air)

Flight type: Non-stop
Duration: 3 Hrs 25 Mins
Arrival Terminal: Terminal 2 D

Flight information:
- Class: R Economy
- Aircraft: Boeing 737 (All Series Passenger)
- Meals: Food-Bev/Pur
- Baggage: 1 PC per adult

Flight confirmation:
- Air France: [redacted]

Traveller information:
- Name(s): [redacted]

E-Ticket:
- Ticket AF: [redacted]-05FEB

Emergency assistance contact:
- 1-800-333-AMEX (toll-free)
- 1-715-343-7977 (direct-dial collect)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> most up to date and accurate entry/exit requirements for your travel destinatio changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to re offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www.americanexpress.com/privacY</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regz amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex') act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly, from (1) the acts of omi≤ suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God. fires, earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems, or ar

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi; receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangement≤ types of compensation and incentives we receive, are subject to change. In id• recommending itineraries, we may consider a number of factors, including sill your preferences. The relationships we have with suppliers may also influent. identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number- LIBI#600469694 Iowa: TA# 669 Registered Iowa Trave.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Not pre-paid, waiting for the credit card authorization form.
Regards,
(Natasha) Molotkova
Centurion Relationship Manager
.com
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it h

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

- Route: Paris → Kiev
- Airline / Flight: AF 3374 (Air France)
- Depart: Fri, Feb 08, 2019 — 01:20 PM — Paris, Charles de Gaulle (CDG)
- Arrive: Fri, Feb 08, 2019 — 05:35 PM — Kiev, Boryspil (KBP)
- Other: "Citizens of France must carry a valid passport"
- Baggage rules link: https://myamextravel.com/baggage
- Note: Message is automated ("Do not reply"); customer service number is redacted in image

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

| Field | Value |
|---|---|
| Airline | Air France |
| Operated by | Ukraine Intl Air |
| Stops | Non-stop |
| Duration | 3 hrs 15 mins |
| Departure Terminal | Terminal 2 D |
| Class | K Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1 PC per adult |
| Flight confirmation | [redacted] |
| Hotel | Hyatt Regency Kiev |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

| Field | Value |
|---|---|
| Hotel Address | 5 A Tarasova Street, KIEV UA 01001 |
| Telephone | +380-44-5811234 |
| Reservation Status | Confirmed |
| Base Rate | EUR 330.00 / per night |
| Cancellation Policy | Cancel 24 Hours Prior To Arrival |
| Hotel Confirmation | (redacted / blacked out) |
| Route | Kiev → Paris |
| Flight Number | AF 3375 |
| Departing | Sun, Feb 10 2019, 09:45 AM — Kiev, Boryspil (Borispol) (KBP) |
| Arriving | Sun, Feb 10 2019, 12:10 PM — Paris, Charles De Gaulle (CDG) |
| Operating Airline | Air France (operated by Ukraine Intl Airl) |
| Stops | Non-stop |

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

Key details of the flight information include:
*   Duration: 3 Hrs 25 Mins
*   Arrival Terminal: Terminal 2 D
*   Economy Class: R
*   Boeing: 737 All Series Passenger
*   Meals: Food-Bev/Pur
*   Baggage: 1PC per adult
*   Air France confirmation
*   Emergency numbers: 1-800-333-AMEX, 1-715-343-7977

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>WVAV  Visa(</u>  most up to date and accurate entry/exit requirements for your travel destination changes. American Express cannot guarantee the accuracy of the information p disclaims any liability for any inaccurate or incomplete information contained or

You may receive customer service emails even if you have requested not to rec offers from American Express. For details about our e-mail practices, please re' Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a

Please be advised that certain mandatory hotel-imposed charges, including, bu resort or facility fees. may be applicable to your stay and payable to the hotel of from the property. You may wish to inquire with the hotel before your trip regan amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. . subsidiaries, affiliates and representatives (collectively. *Amex") act as an agent and you understand and agree that Amex shall not be liable for any loss, injury, to persons or property resulting. directly or indirectly, from (1) the acts of omiss suppliers, including but not limited to delays. overbooking's. cancellation of sery operations. accidents or failures of equipment, or changes in fares, itineraries o acts of God, fires. earthquakes, floods, climatic aberrations, acts of governmerr unrest, strikes, riots, theft. disease, accidents or failures related to the public int telecommunications lines or facilities, or third party technology systems, or any the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and makin meet your individual needs. We consider various factors in identifying travel sup

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

recommending specific itineraries. In this role, we are acting as an independent a fiduciary. We want you to be aware that certain suppliers pay us commissions for reaching sales targets or other goals. and from time to time may also provid travel counselors. Certain suppliers may also provide compensation to us for v. administrative services that we perform for them. such as granting them access channels, participating in marketing programs and supporting technology initiat receive compensation from suppliers when customers use the American Expres American Express products to pay for supplier products and services. From tim enter into other business relationships with suppliers and these arrangements, types of compensation and incentives we receive, are subject to change. In ider recommending itineraries. we may consider a number of factors, including supp your preferences. The relationships we have with suppliers may also influence identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington St; Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

Privacy Statement | Visit the Centurion Card website

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference d