To: Amex Centurian Travel[████████████████████]
From: Lesley Groff
Sent: Mon 12/17/2018 8:06:55 PM
Subject: Re: Itinerary INCL TICKETNO for █████/█████ 17DEC18 U █████

yes...I will find out what she needs to do...thanks

On Dec 17, 2018, at 3:06 PM, Natalia Molotkova
<████████████████████████████> wrote:

She still has return.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

she has already taken this flight...she must have figured it all out.

On Dec 17, 2018, at 3:00 PM, Natalia Molotkova <blackened out> wrote:

It was basic fare, so extra for bag and seat. It can be done on-line at www.ba.com. BA agent said the

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova <blackened out> wrote:

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

thanks

- Date/time: Dec 17, 2018, 2:23 PM
- From: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Signature line: Hours: Mon through Friday 9AM–5:30PM EST
- Natalia’s message: "Let me have a look."
- Prior message: "Hi nAtasha. Is a checked bag included in her ticket? Sent from my iPhone"
- Forwarded message header:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018 at 3:30:09 PM EST
  - Subject: Itinerary INCL TICKETNO for [redacted] 17DEC18 [redacted]
- Visible fields (redacted in image): RECORD LOCATOR: [redacted]
- Page/footer text: "FLIGHTS | HOTELS | CARS | ..." and "YOUR TRIP DETAILS"

DO NOT REPLY TO THIS EMAIL. This message was sent from an email address that cannot accept incoming messages. If you have any questions, please contact our Service at 1-800-221-1200.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting https://myamextravel.com/baggage

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID VISA TO ENTER ITALY

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA REQUIRED

London to Milan

The image is a mostly white background with very faint vertical lines.

## FLIGHT BA 568

## DEPARTING

Mon. Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 12A
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways

Milan to London

## FLIGHT INFORMATION (cont.)

- Image content: blank white background with three faint vertical dotted guide lines, creating four narrow columns.
- No text, labels, legend, axes, or chart/data present.
- No identifiable objects or people.

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

## British Airways

Operatod By British Airways

Non-stop
Duration: 2 Hrs 5 Mins
Arrival Terminal: Terminal 5

## FLIGHT INFORMATION

Your Seats: 10A
M Economy Class
Airbus Industrie A319
Meals: Food-Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways:

## FLIGHT INFORMATION (cont.)

- Document: Traveller Information (American Express)
- Section: E-TICKET — Ticket: [redacted]
- Emergency assistance: 1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial)
- Action button/link: Manage Your Trip
- Account access: "View and manage your Trip by logging onto American Express" (link)
- Section: Entry and Exit Information for Travel — advises periodically checking entry/exit requirements; American Express cannot guarantee accuracy and disclaims liability
- Privacy link: www.americanexpress.com/privacy (partial shown)
- Note: "See attached itinerary PDF or link for full terms and conditions."

## FLIGHT INFORMATION (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you hav website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel S

Please be advised that certain mandatory hotel-imposed char( resort or facility fees, may be applicable to your stay and pays from the property. You may wish to inquire with the hotel befc amount of such charges.

Liability Statement. American Express Travel Related Service subsidiaries. affiliates and representatives (collectively. "Amex and you understand and agree that Amex shall not be liable fc to persons or property resulting, directly or indirectly, from (1) suppliers, including but not limited to delays. overbooking's, c: operations, accidents or failures of equipment. or changes in f acts of God, fires. earthquakes. floods. climatic aberrations, a unrest, strikes, riots. theft, disease, accidents or failures relate telecommunications lines or facilities, or third party technolog' the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel su meet your individual needs. We consider various factors in id: recommending specific itineraries. In this role, we are acting a a fiduciary. We want you to be aware that certain suppliers pa for reaching sales targets or other goals, and from time to tim' travel counselors. Certain suppliers may also provide comper administrative services that we perform for them, such as grar channels. participating in marketing programs and supporting receive compensation from suppliers when customers use the American Express products to pay for supplier products and s enter into other business relationships with suppliers and the: types of compensation and incentives we receive. are subject recommending itineraries. we may consider a number of facto your preferences. The relationships we have with suppliers m identify and the itineraries we recommend.

California State Seller of Travel Registration Number. 102231: Registration Number: UBI#600469694. Iowa: TA# 669 Regist:

## FLIGHT INFORMATION (cont.)

- Short message: "Let me have a look."
- Signature:
  - Name: Natalia (Natasha) Molotkova
  - Title: Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
- Question in thread: "Hi nAtasha. Is a checked bag included in her ticket?"
- Sent from: "Sent from my iPhone"
- Forwarded message header:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018 at 3:30:09 PM EST
  - Subject (partial/redacted): "Itinerary INCL TICKETNO for [redacted] / [redacted] 17DEC18 [redacted]"
- Several portions of the message are redacted with black bars.

## FLIGHT INFORMATION (cont.)

Key information:

*   Flights, Hotels, Cars, Cruises available
*   Record Locator: (redacted)
*   Email sent from automated system, cannot accept incoming messages.
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   Citizens of Russian Federation must carry a valid.

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td>• A VISA IS REQUIRED FOR ENTRY INTO ITALY</td></tr><tr><td rowspan="11"></td><td></td><td>Other Information</td></tr><tr><td></td><td>• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA</td></tr><tr><td></td><td>London to Milan</td></tr><tr><td></td><td>FLIGHT BA 568</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Mon, Dec 17 2018, 02:55 PM
London </td></tr><tr><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Mon, Dec 17 2018, 05:55 PM
Milan </td></tr><tr><td></td><td>Linate (LIN)</td></tr><tr><td></td><td>British Airways

Operated By British Airways</td></tr></table>

## FLIGHT INFORMATION (cont.)

<table><tr><th rowspan="17"></th><th>Non-stop 
Duration:2 Hrs
Departure Terminal:Terminal 5

FLIGHT INFORMATION</th></tr><tr><td>Your Seats: 12A</td></tr><tr><td>H Economy Class</td></tr><tr><td>Airbus Industrie A320-100/200</td></tr><tr><td>Meals: Food-Bev/Pur</td></tr><tr><td>Baggage: NIL per adult</td></tr><tr><td>FLIGHT CONFIRMATION</td></tr><tr><td>British AirNays Q2MKKZ</td></tr><tr><td>Milan to London</td></tr><tr><td>FLIGHT BA 569</td></tr><tr><td>DEPARTING </td></tr><tr><td>Fri. Dec 21 2018. 06:45 PM
Milan </td></tr><tr><td>Linate (LIN)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Fri, Dec 21 2018, 07:50 PM
London </td></tr><tr><td>London Heathrow (LHR)</td></tr><tr><td>British Airways</td></tr></table>

## FLIGHT INFORMATION (cont.)

| Category | Detail |
|---|---|
| Operator | British Airways |
| Flight Type | Non-stop |
| Duration | 2 Hrs 5 Mins |
| Arrival Terminal | Terminal 5 |
| Seat | 10A |
| Class | M Economy Class |
| Aircraft | Airbus Industrie A319 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Airline | British Airways |
| Emergency Assistance Phone | 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect) |

## FLIGHT INFORMATION (cont.)

View and manage your Trip by logging onto <u>American Express Tray'</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review the most up to date and accurate entry/exit requirements for your tra changes, American Express cannot guarantee the accuracy of the it disclaims any liability for any inaccurate or incomplete information c

You may receive customer service emails even if you have requeste offers from American Express. For details about our e-mail practice: Express Privacy Statement at <u>www.americanexpress.comrprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adol website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service

Please be advised that certain mandatory hotel-imposed charges, in resort or facility fees. may be applicable to your stay and payable to from the property. You may wish to inquire with the hotel before yot amount of such charges.

Liability Statement. American Express Travel Related Services Con subsidiaries. affiliates and representatives (collectively, "Amex) act and you understand and agree that Amex shall not be liable for any to persons or property resulting, directly or indirectly, from (1) the ac suppliers, including but not limited to delays, overbooking's, cancella operations, accidents or failures of equipment, or changes in fares. i acts of God. fires, earthquakes, floods, climatic aberrations, acts of unrest, strikes, riots, theft. disease, accidents or failures related to th telecommunications lines or facilities. or third party technology systa

## <u>Entry and Exit Information for Travel</u> (cont.)

The image is a plain white image, with a very faint vertical light grey line on both sides. The image does not contain any discernable information or data to extract.

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers meet your individual needs. We consider various factors in identifyin recommending specific itineraries. In this role, we are acting as an it a fiduciary. We want you to be aware that certain suppliers pay us c for reaching sales targets or other goals, and from time to time may travel counselors. Certain suppliers may also provide compensatior administrative services that we perform for them. such as granting tl channels, participating in marketing programs and supporting techni receive compensation from suppliers when customers use the Amer American Express products to pay for supplier products and service! enter into other business relationships with suppliers and these arra types of compensation and incentives we receive, are subject to cha recommending itineraries. we may consider a number of factors. inc your preferences. The relationships we have with suppliers may als' identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wai Registration Number: UBI#600469694 Iowa: TA# 669 Registered lo

## <u>Entry and Exit Information for Travel</u> (cont.)

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <████████████████████> wrote:

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18

FLIGHTS! HOTELS CARS. CRUISES

## <u>Entry and Exit Information for Travel</u> (cont.)

- Record Locator: [redacted]
- Heading: YOUR TRIP DETAILS
- Note: DO NOT REPLY TO THIS EMAIL (sent from a no-reply address)
- Customer Service: 1-[redacted]
- Baggage info: https://myamextravel.com/baggage
- Other Information:
  - Citizens of Russian Federation must carry a valid passport (text truncated)
  - A visa is required for entry into Italy

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th></th><th></th><th>• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA</th></tr><tr><td></td><td></td><td></td><td>London to Milan</td></tr><tr><td></td><td></td><td></td><td>FLIGHT BA 568</td></tr><tr><td></td><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td></td><td>Mon, Dec 17 2018, 02:55 PM
London </td></tr><tr><td></td><td></td><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td></td><td>Mon, Dec 17 2018, 05:55 PM
Milan </td></tr><tr><td></td><td></td><td></td><td>Linate (LIN)</td></tr><tr><td></td><td></td><td></td><td>British Airways</td></tr><tr><td></td><td></td><td></td><td>Operated By British Airways</td></tr><tr><td></td><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td></td><td>Duration:2 Hrs</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal 5</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 12A</td></tr><tr><td></td><td></td><td></td><td>H Economy Class</td></tr><tr><td></td><td></td><td></td><td>Airbus Industrie A320-100/200</td></tr><tr><td></td><td></td><td></td><td>Meals: Food-Bev/Pur</td></tr><tr><td></td><td></td><td></td><td>Baggage: NIL per adult</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

| Field | Value |
|---|---|
|Airline|British Airways (booking ref: redacted)|
|Route|Milan (Linate, LIN) → London (Heathrow, LHR)|
|Flight number|BA 569|
|Departure|Fri, Dec 21 2018 — 06:45 PM — Milan Linate (LIN)|
|Arrival|Fri, Dec 21 2018 — 07:50 PM — London Heathrow (LHR)|
|Duration|2 hrs 5 mins — Non-stop|
|Arrival terminal|Terminal 5|
|Operated by|British Airways|
|Seat|10A|
|Class|M Economy Class|
|Aircraft|Airbus Industrie A319|
|Meals|Food-Bev/Pur (listed)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Baggage: NIL per adult
- FLIGHT CONFIRMATION
  - Airline: British Airways
  - Confirmation code: [REDACTED]
- TRAVELLER INFORMATION (passenger name fields present: [REDACTED])
- E-TICKET
  - Ticket number: [REDACTED]
- Emergency assistance (when traveling >100 miles from home; 24/7 coordination/services)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977
- Call-to-action/button: Manage Your Trip
- Links/notes: View and manage your Trip via American Express Travel; Entry and Exit Information for Travel

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express strongly recommends that you periodically review l.. the most up to date and accurate entry/exit requirements for your tray' changes. American Express cannot guarantee the accuracy of the ink disclaims any liability for any inaccurate or incomplete information cor

You may receive customer service emails even if you have requested offers from American Express. For details about our e-mail practices. Express Privacy Statement at <u>www americanexpress.comrprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. inct resort or facility fees. may be applicable to your stay and payable to tt from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries. affiliates and representatives (collectively, 'Amex") act a: and you understand and agree that Amex shall not be liable for any lo to persons or property resulting, directly or indirectly, from (1) the acts suppliers, including but not limited to delays. overbooking's. cancellati operations. accidents or failures of equipment, or changes in fares. itir acts of God, fires. earthquakes, floods, climatic aberrations. acts of g< unrest. strikes. riots. theft. disease. accidents or failures related to the telecommunications lines or facilities, or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels. participating in marketing programs and supporting technol, Americ-American receive compensation Express products from suppliers to pay for when supplier customers products use and the services.

## <u>Entry and Exit Information for Travel</u> (cont.)

- Message line: "Let me have a look."
- Sign-off: "Regards," Name: [redacted] ; Title: Centurion Relationship Manager
- Contact info: redacted/blackened in image
- Hours: Mon through Friday 9AM–5:30PM EST
- Registration numbers:
  - California State Seller of Travel Registration Number: 1022318
  - Washington Registration Number: UBI#600469694
  - Iowa: TA# 669 (text partially cut off)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Query at top: "Hi nAtasha. Is a checked bag included in her ticket?"
- Sent from: iPhone
- Forwarded message:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018 at 3:30:09 PM EST
  - To: [redacted]
  - Subject: Itinerary INCL TICKETNO for [redacted] / 17DEC18 [redacted]
- Branding/tagline: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [redacted]
- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification-only address that cannot accept incoming messages."
- Support: Service at 1-[redacted]
- Baggage info link: https://myamextravel.com/baggage
- Note: Several fields (recipient, ticket number, record locator, phone) are redacted in the image.

## <u>Entry and Exit Information for Travel</u> (cont.)

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PAS

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan
FLIGHT BA 568

DEPARTING
Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING

## <u>Entry and Exit Information for Travel</u> (cont.)

| Field | Details |
|---|---|
| Airline | British Airways |
| Operated by | British Airways |
| Route | Milan (Linate, LIN) → London |
| Flight number | BA 569 |
| Flight confirmation | redacted (black box in image) |
| Departures shown | Mon, Dec 17, 2018 — 05:55 PM (Milan Linate, LIN); Fri, Dec 21, 2018 — 06:45 PM (Milan Linate, LIN) |
| Non-stop | Yes |
| Duration | 2 Hrs |
| Departure terminal | Terminal 5 |
| Seat | 12A |
| Class | H Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Food‑Bev/Pur |
| Baggage | NIL per adult |

## <u>Entry and Exit Information for Travel</u> (cont.)

Key information from the image:

*   Arrival: Fri, Dec 21 2018, 07:50 PM, London Heathrow (LHR)
*   Airline: British Airways
*   Flight Duration: 2 Hrs 5 Mins
*   Arrival Terminal: Terminal 5
*   Seat: 10A, M Economy Class
*   Aircraft: Airbus Industrie A319
*   Flight Confirmation: British Airways: Q2MKKZ
*   Meals: Food-Bev/Pur
*   Baggage: NIL per adult
*   Traveler Information & E-ticket (partially redacted)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Organization: American Express / American Express Centurion Travel Service
- Emergency assistance: Available 24/7 when traveling more than 100 miles from home (medical coordination, cash wires, other emergency services; third‑party providers may be used)
- Emergency contact numbers:
  - Toll-free: 1-800-333-AMEX
  - Direct-dial/collect: 1-715-343-7977
- Manage trip: "Manage Your Trip" button; or log in to American Express Travel to view/manage itinerary
- Entry/exit requirements: Strongly recommended to periodically review official entry/exit requirements; American Express disclaims liability for inaccuracies/changes
- Email/privacy: You may still receive customer service emails; see American Express Privacy Statement — www.americanexpress.com/privacy
- PDF itinerary: Attached PDF; if unable to view, download Adobe Reader — http://www.adobe.com/products/acrobat/readstep.html
- Note: Certain mandatory hotel-imposed charges (resort/facility fees) may apply and be payable to the property; inquire with the hotel for amounts

## <u>Entry and Exit Information for Travel</u> (cont.)

Liability Statement. American Express Travel Related Services Compai subsidiaries. affiliates and representatives (collectively, "Amex') act as and you understand and agree that Amex shall not be liable for any lose to persons or property resulting, directly or indirectly, from (1) the acts c suppliers, including but not limited to delays, overbooking's. cancellatior operations, accidents or failures of equipment. or changes in fares. itine acts of God, fires, earthquakes. floods, climatic aberrations, acts of gov unrest, strikes, riots, theft. disease, accidents or failures related to the p telecommunications lines or facilities, or third party technology systems the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers an meet your individual needs. We consider various factors in identifying tr recommending specific itineraries. In this role, we are acting as an indel a fiduciary. We want you to be aware that certain suppliers pay us con for reaching sales targets or other goals, and from time to time may als. travel counselors. Certain suppliers may also provide compensation to administrative services that we perform for them, such as granting them channels. participating in marketing programs and supporting technoloc receive compensation from suppliers when customers use the Americar American Express products to pay for supplier products and services. F enter into other business relationships with suppliers and these arrange types of compensation and incentives we receive. are subject to change recommending itineraries. we may consider a number of factors, includi your preferences. The relationships we have with suppliers may also in identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washin Registration Number: U8l#600469694. Iowa: TA# 669 Registered Iowa

## <u>Entry and Exit Information for Travel</u> (cont.)

The image contains a list of bullet points.

It was basic fare, so extra for bag and seat. It can be done on-line at <u>www.ba.com.</u> BA agent said the

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova <███████████████████████████> wrote:

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <███████████████████████████> wrote:

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

## thanks (cont.)

Key Information:

*   Email forward from American Express Travel to nAtasha regarding itinerary.
*   Subject: Itinerary INCL TICKETNO.
*   Date of email: December 14, 2018
*   Link to airline baggage fee/rules.
*   Inquiry about a checked bag being included.
*   Record Locator is referenced, as well as trip details.

## thanks (cont.)

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY
Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA
London to Milan
FLIGHT BA 568
DEPARTING
Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)
ARRIVING

## thanks (cont.)

| Field | Value |
|---|---|
| Airline | British Airways (Operated by British Airways) |
| Route | Milan (Linate, LIN) → London |
| Flight number | BA 569 |
| Departures shown | Mon, Dec 17 2018, 05:55 PM (Milan Linate) ; Fri, Dec 21 2018, 06:45 PM (Milan Linate) |
| Stop | Non-stop |
| Duration | 2 Hrs |
| Departure Terminal | Terminal 5 |
| Seat | 12A |
| Class | H Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Flight confirmation | British Airways: [redacted] |

## thanks (cont.)

| Field | Value |
|---|---|
| Arrival date/time | Fri, Dec 21 2018, 07:50 PM |
| Arrival city / airport | London — London Heathrow (LHR) |
| Airline | British Airways (Operated by British Airways) |
| Flight type | Non-stop |
| Duration | 2 Hrs 5 Mins |
| Arrival terminal | Terminal 5 |
| Seat | 10A |
| Class | M Economy Class |
| Aircraft | Airbus Industrie A319 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Flight confirmation | British Airways: [redacted] |
| Traveller information | [redacted] |
| E-ticket | Ticket: [redacted] |

## thanks (cont.)

<table><tr><th></th><th>NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GL

When you travel more than 100 miles from home, you have 24/7 med
select emergency coordination and assistance services, including met
XXXXXXXXXXL cash wires and more. Card Members may be respon:
third-party service providers.

1400-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).</th></tr><tr><td></td><td>Manage Your Trip</td></tr><tr><td></td><td>View and manage your Trip by logging onto <u>American Express Travel</u></td></tr><tr><td></td><td><u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review
the most up to date and accurate entry/exit requirements for your tray
changes. American Express cannot guarantee the accuracy of the ink
disclaims any liability for any inaccurate or incomplete information cor

You may receive customer service emails even if you have requested
offers from American Express. For details about our e-mail practices,
Express Privacy Statement at <u>www.americanexpress.comiprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe
website below to download and install this free software.

<u>http://www.adobe.com/products/acrobat/readstep.html</u> 

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges. Inc'
resort or facility fees. may be applicable to your stay and payable to tt
from the property. You may wish to inquire with the hotel before your
amount of such charges.</td></tr></table>

## thanks (cont.)

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, *Amex") act al and you understand and agree that Amex shall not be liable for any lo to persons or properly resulting. directly or indirectly. from (1) the acts suppliers, including but not limited to delays, overbooking's. cancellati operations. accidents or failures of equipment. or changes in fares, itir acts of God, fires. earthquakes, floods. climatic aberrations, acts of gc unrest, strikes. riots, theft. disease. accidents or failures related to the telecommunications lines or facilities. or third party technology systerr the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers e' meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role. we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us cor for reaching sales targets or other goals. and from time to time may a travel counselors. Certain suppliers may also provide compensation t administrative services that we perform for them. such as granting the channels, participating in marketing programs and supporting technoir receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arrant types of compensation and incentives we receive. are subject to chan≤ recommending itineraries. we may consider a number of factors. inclu your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wash Registration Number: UBI#600469694. Iowa: TA# 669 Registered low

## thanks (cont.)

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18

FLIGHTS | HOTELS | CARS | CRUISES

## thanks (cont.)

## RECORD LOCATOR

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificati cannot accept incoming messages. If you have any questions, please cont: Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https-ilmyamextravel com/baqqaqe</u>

*   Citizens of the Russian Federation must carry a valid passport.
*   A visa is required for entry into Italy.

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## London to Milan

FLIGHT BA 568

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Dec 17 2018. 05:55 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British adrways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats: 12A
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION

British Airways:

# YOUR TRIP DETAILS (cont.)

## Milan to London

FLIGHT BA 569

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs 5 Mins
Arrival Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats: 10A
M Economy Class
Airbus Industrie A319
Meals: Food-BevlPur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

*   **Flight Confirmation:** British Airways
*   **Traveller Information:** (Redacted)
*   **E-Ticket:** Ticket number (Redacted)
*   **Emergency Assistance:** 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect)
*   **Manage Your Trip:** American Express Travel
*   **Entry and Exit Information:** Refer to website (redacted).

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

You may receive customer service emails even if you have requested not to offers from American Express. For details about our e-mail practices. please Express Privacy Statement at <u>voinv amencanexpress com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrol website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and hal.

Please be advised that certain mandatory hotel-imposed charges, including, resort or facility fees. may be applicable to your stay and payable to the hot( from the property. You may wish to inquire with the hotel before your trip re amount of such charges.

Liability Statement. American Express Travel Related Services Company, li subsidiaries, affiliates and representatives (collectively. 'Amex") act as an as and you understand and agree that Amex shall not be liable for any loss, inji to persons or property resulting. directly or indirectly. from (1) the acts of orr suppliers. including but not limited to delays. overbooking's, cancellation of operations. accidents or failures of equipment, or changes in fares. itinerarie acts of God. fires, earthquakes, floods, climatic aberrations, acts of governn unrest. strikes. riots, theft, disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems. or the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and me meet your individual needs. We consider various factors in identifying travel recommending specific itineraries. In this role. we are acting as an indepenc a fiduciary. We want you to be aware that certain suppliers pay us commiss for reaching sales targets or other goals. and from time to time may also prc travel counselors. Certain suppliers may also provide compensation to us f( administrative services that we perform for them. such as granting them acc channels. participating in marketing programs and supporting technology ini receive compensation from suppliers when customers use the American Exj American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemer types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including s your preferences. The relationships we have with suppliers may also influer identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Legal/registration (top):
  - California State Seller of Travel Registration Number: 1022318
  - Washington Registration Number: UBI#600469694
  - Iowa: TA# 669 (Registered Iowa Travel...)

- Email body (visible lines):
  - "Doesn't say anything in fare rules, calling BA."
  - "thanks"

- Signature:
  - [name redacted], Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
  - Additional contact line partially redacted (black bar)

- Quoted line:
  - On Dec 17, 2018, at 2:23 PM, [name/email redacted] wrote: "Let me have a look."

- Other: Several black bars/redactions present in the image.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Sender (signature): [Name redacted], Centurion Relationship Manager  
- Office hours: Mon–Fri 9AM–5:30PM EST

- Short message: asks whether a checked bag is included in the ticket (original phrasing redacted)

- Sent from: iPhone

- Forwarded message header:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018, 3:30:09 PM EST
  - To: [redacted]
  - Subject: Itinerary INCL TICKETNO for [redacted] / [redacted] 17DEC18 [redacted]

- Visible labels/fields:
  - FLIGHTS | HOTELS | CARS | CRUISES
  - RECORD LOCATOR: [redacted]
  - YOUR TRIP DETAILS

- Footer note (partial): Do not reply to this email — sent from a notification-only address; cannot accept incoming messages.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Key Information:

*   Airline baggage fee rules: myamextravel.com/baggage
*   Citizens of the Russian Federation must carry a valid passport.
*   A visa is required for entry into Italy.
*   Citizens of the Russian Federation: Schengen Visa
*   London to Milan
*   Flight BA 568

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Flight Details:

*   **Departing**: London Heathrow (LHR), Mon, Dec 17 2018, 02:55 PM
*   **Arriving**: Milan Linate (LIN), Mon, Dec 17 2018, 05:55 PM
*   **Airline**: British Airways
*   **Flight**: BA 569 (Milan to London)
*   **Duration**: 2 Hrs
*   **Terminal**: Terminal 5
*   **Seat**: 12A, H Economy Class
*   **Plane**: Airbus Industrie A320-100/200
*   **Meals**: Food-Bev/Pur
*   **Baggage**: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Departing
- Date/Time: Fri, Dec 21 2018, 06:45 PM
- City/Airport: Milan — Linate (LIN)

Arriving
- Date/Time: Fri, Dec 21 2018, 07:50 PM
- City/Airport: London — London Heathrow (LHR)
- Arrival Terminal: Terminal 5

Airline
- British Airways (Operated by British Airways)
- Non-stop
- Duration: 2 hrs 5 mins

Flight information
- Seat: 10A
- Class: M Economy Class
- Aircraft: Airbus Industrie A319
- Meals: Food-Bev/Pur
- Baggage: NIL per adult

Flight confirmation
- British Airways — confirmation code redacted

Section shown: Traveller Information (no visible passenger details)

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## E-TICKET

Ticket

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home, you have 24/7 medical, leg select emergency coordination and assistance services, including medical an< )OO(XXXXXXXl, cash wires and more. Card Members may be responsible for third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> the most up to date and accurate entry/exit requirements for your travel destin changes, American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained i

You may receive customer service email& even if you have requested not to rf offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe website below to download and install this free software.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

# YOUR TRIP DETAILS (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including, b resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regr amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly. from (1) the acts of oft* suppliers, including but not limited to delays, overbooking's, cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God, fires, earthquakes. floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities. or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals. and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them. such as granting them acce: channels, participating in marketing programs and supporting technology initii receive compensation from suppliers when customers use the American Expri American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangementl types of compensation and incentives we receive. are subject to change. In id. recommending itineraries, we may consider a number of factors. including sul your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: U8'31600469694. Iowa: TA# 669 Registered Iowa Trave:

# YOUR TRIP DETAILS (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18

FLIGHTS | HOTELS | CARS | CRUISES

# YOUR TRIP DETAILS (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# YOUR TRIP DETAILS (cont.)

## RECORD LOCATOR

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notifical cannot accept incoming messages. If you have any questions, please cons Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httpslirnyamextravel corn/baggage</u>

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSP
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

# YOUR TRIP DETAILS (cont.)

## London to Milan

FLIGHT BA 568

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon. Dec 17 2018. 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon. Dec 17 2018. 05:55 PM
Milan
Linate (LIN)

British Airways

Oporatod By British Airways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

<signature> Your Seats: 12A

H Economy Class

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Airline: British Airways (operated by British Airways)
- Flight: BA 569
- Booking/confirmation: British Airways — booking reference redacted (black box)
- Route: Milan (Linate, LIN) → London (London Heathrow, LHR)
- Depart: Fri, 21 Dec 2018, 06:45 PM (Milan, Linate)
- Arrive: Fri, 21 Dec 2018, 07:50 PM (London, Heathrow)
- Duration: 2 hrs 5 mins — Non-stop
- Arrival terminal: Terminal 5 (Heathrow)
- Aircraft: Airbus Industrie A320-100/200
- Meals: Food-Bev/Pur
- Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Key Information:

*   Flight Confirmation: British Airways
*   Seat: 10A, M Economy Class, Airbus Industrie A319
*   Meals: Food-Bev/Pur
*   Baggage: NIL per adult
*   Emergency Assistance: 1-800-333-AMEX, 1-715-343-7977
*   American Express Travel.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.'</u> the most up to date and accurate entry/exit requirements for your travel <change><s>des</s></change> changes, American Express cannot guarantee the accuracy of the informat disclaims any liability for any inaccurate or incomplete information contains

You may receive customer service emails even if you have requested not tc offers from American Express. For details about our e-mail practices. pleas Express Privacy Statement at <u>www americanexpress com/privaCv</u>

See attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrc website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and ha

Please be advised that certain mandatory hotel-imposed charges. including resort or facility fees, may be applicable to your stay and payable to the hol from the property. You may wish to inquire with the hotel before your trip ri amount of such charge&

Liability Statement. American Express Travel Related Services Company. subsidiaries. affiliates and representatives (collectively, "Amex") act as an e and you understand and agree that Amex shall not be liable for any loss. in to persons or property resulting, directly or indirectly, from (1) the acts of or suppliers, including but not limited to delays, overbooking's. cancellation of operations, accidents or failures of equipment, or changes in fares, itinerari acts of God, fires. earthquakes. floods. climatic aberrations, acts of govern' unrest. strikes. riots. theft, disease, accidents or failures related to the publi telecommunications lines or facilities, or third party technology systems. or the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and rr meet your individual needs. We consider various factors in identifying trave recommending specific itineraries. In this role. we are acting as an indepen a fiduciary. We want you to be aware that certain suppliers pay us commis: for reaching sales targets or other goals. and from time to time may also pr travel counselors. Certain suppliers may also provide compensation to us • administrative services that we perform for them, such as granting them ac channels. participating in marketing programs and supporting technology it

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

receive compensation from suppliers when customers use the American Ex American Express products to pay for supplier products and services. Frorr enter into other business relationships with suppliers and these arrangeme types of compensation and incentives we receive. are subject to change. In recommending itineraries, we may consider a number of factors, including your preferences. The relationships we have with suppliers may also influe identify and the itineraries we recommend.

California State Seller of Travel Registration Number' 1022318. Washingto Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Tra