To: ████████████████
From: Natalia Molotkova
Sent: Mon 12/17/2018 8:06:07 PM
Subject: Itinerary INCL TICKETNO for ██████/██████ 17DEC18 ██████

Title: American Express ®
She still has return.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

she has already taken this flight...she must have figured it all out.

On Dec 17, 2018, at 3:00 PM, Natalia Molotkova <██████████████████████████████████████> wrote:

It was basic fare, so extra for bag and seat. It can be done on-line at <u>www.ba.com.</u> BA agent said the cost a Regards, Natalia (Natasha) Molotkova Centurion Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova <███████████████████████████> wrote:

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
███████
Hours: Mon through Friday 9AM-530PM EST

Natalia Molotkova (Centurion Relationship Manager) wrote an email on December 17, 2018, at 2:23 PM. The email contains a forwarded message from "American Express Travel" (itinerary@myamextravel.com) dated December 14, 2018, at 3:30:09 PM EST, with the subject "Itinerary INCL TICKETNO" for a trip on 17DEC18. The email asks if a checked bag is included in the ticket. Hours: Mon through Friday 9AM-530PM EST. There is a record locator in the email.

DO NOT REPLY TO THIS EMAIL. This message was sent from a nc cannot accept incoming messages. If you have any questions, pleas Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visitir <u>httin-llmvamextravel.com/baqqage</u> 

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY
Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA
London to Milan

- Not a chart; no data, labels, legend, or textual content present.
- Image shows a plain white vertical/portrait canvas with three faint dotted vertical guide lines (creating four narrow columns).
- No identifiable objects, people, or numerical information to extract.

## FLIGHT BA 568

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 12A
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways:

Milan to London

## FLIGHT INFORMATION (cont.)

- Not a chart; no numeric data or labels.
- Visual: tall, narrow white image with three evenly spaced light‑gray dotted/ dashed vertical guide lines (left, center, right).
- No text, icons, people, or other discernible content. 
- Orientation: portrait; background white; lines subtle and thin.

## DEPARTING

Fri. Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs 5 Mins
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 10A
M Economy Class
Airbus Industrie A319
Meals: Food-BeWPur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways

## FLIGHT INFORMATION (cont.)

Key information from the image:

*   Traveller Information
*   E-ticket information.
*   Emergency Assistance: 1-800-333-AMEX, 1-715-343-7977
*   Manage your trip through the American Express Travel website.
*   Entry and exit information for travel recommendation to stay updated with accurate requirements.
*   Review privacy statement at: www.americanexpress.com/privacy
*   Refer to the attached PDF itinerary.

## FLIGHT INFORMATION (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adob' website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service

Please be advised that certain mandatory hotel-imposed charges, inc resort or facility fees. may be applicable to your stay and payable to t from the property. You may wish to inquire with the hotel before your amount of such charges.

Liability Statement. American Express Travel Related Services Comj subsidiaries. affiliates and representatives (collectively. "Amex") act a and you understand and agree that Amex shall not be liable for any Ic to persons or property resulting, directly or indirectly, from (1) the act suppliers. including but not limited to delays, overbooking's. cancellat operations, accidents or failures of equipment. or changes in fares. iti acts of God, fires, earthquakes. floods. climatic aberrations. acts of g unrest, strikes, riots. theft, disease, accidents or failures related to the telecommunications lines or facilities. or third party technology syster the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers meet your individual needs. We consider various factors in identifying recommending specific itineraries. In this role, we are acting as an inc a fiduciary. We want you to be aware that certain suppliers pay us co for reaching sales targets or other goals, and from time to time may e travel counselors. Certain suppliers may also provide compensation administrative services that we perform for them. such as granting the channels. participating in marketing programs and supporting technol receive compensation from suppliers when customers use the Americ American Express products to pay for supplier products and services. enter into other business relationships with suppliers and these arran types of compensation and incentives we receive. are subject to chan recommending itineraries. we may consider a number of factors. inch your preferences. The relationships we have with suppliers may also identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wasi Registration Number: UBI#600469694. Iowa: TA# 669 Registered love

## FLIGHT INFORMATION (cont.)

- Message text: "Let me have a look."
- Question in thread: "Hi nAtasha. Is a checked bag included in her ticket?"
- Sent from: "Sent from my iPhone"
- Signature: Regards, [REDACTED] — Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST
- Forwarded message headers:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018 at 3:30:09 PM EST
  - To: [REDACTED]
  - Subject: Itinerary INCL TICKETNO for [REDACTED] / 17DEC18 [REDACTED]
- Visual: multiple large black redaction bars obscuring names/details and a couple of long black header bars.

## FLIGHT INFORMATION (cont.)

Key information:

*   Flights, hotels, cars, cruises
*   Record Locator: [redacted]
*   "Your Trip Details"
*   "DO NOT REPLY TO THIS EMAIL"
*   Customer service at 1-[redacted]
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   Citizens of Russian Federation must carry a valid passport.

## FLIGHT INFORMATION (cont.)

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

British Airways

Operated By British Airways

## FLIGHT INFORMATION (cont.)

- Route: Milan to London
- Flight: BA 569
- Date: Fri, Dec 21 2018
- Depart: 06:45 PM — Milan Linate (LIN)
- Arrive: 07:50 PM — London Heathrow (LHR)
- Non-stop; Duration: 2 Hrs
- Departure Terminal: Terminal 5
- Seat: 12A
- Class: H (Economy)
- Aircraft: Airbus Industrie A320-100/200
- Meals: Food-Bev/Pur
- Baggage: NIL per adult
- Flight confirmation: British Airways — [redacted]

## FLIGHT INFORMATION (cont.)

Flight Information:
*   Operator: British Airways
*   Flight Type: Non-stop
*   Duration: 2 Hrs 5 Mins
*   Arrival Terminal: Terminal 5
*   Seats: 10A
*   Class: M Economy Class
*   Aircraft: Airbus Industrie A319
*   Meals: Food-Bev/Pur
*   Baggage: NIL per adult

Flight Confirmation:
*   Airline: British Airways

Emergency Assistance:
*   1-800-333-AMEX (toll-free)
*   1-715-343-7977 (direct-dial collect)

## FLIGHT INFORMATION (cont.)

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.%</u> the most up to date and accurate entry/exit requirements for your travel des changes. American Express cannot guarantee the accuracy of the informati disclaims any liability for any inaccurate or incomplete information containe

You may receive customer service emails even if you have requested not to offers from American Express. For details about our e-mail practices, pleas' Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acro website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and ha

Please be advised that certain mandatory hotel-imposed charges. including resort or facility fees. may be applicable to your stay and payable to the hot from the property. You may wish to inquire with the hotel before your trip rc amount of such charges.

Liability Statement. American Express Travel Related Services Company, I subsidiaries, affiliates and representatives (collectively, "Amex) act as an a and you understand and agree that Amex shall not be liable for any loss, inj to persons or property resulting, directly or indirectly, from (1) the acts of or suppliers, including but not limited to delays. overbooking's, cancellation of operations, accidents or failures of equipment, or changes in fares, itinerarie acts of God, fires, earthquakes, floods, climatic aberrations, acts of governr unrest, strikes, riots, theft, disease. accidents or failures related to the public telecommunications lines or facilities, or third party technology systems, or

## <u>Entry and Exit Information for Travel</u> (cont.)

the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and m meet your individual needs. We consider various factors in identifying trave: recommending specific itineraries. In this role, we are acting as an indepent a fiduciary. We want you to be aware that certain suppliers pay us commis; for reaching sales targets or other goals. and from time to time may also pr• travel counselors. Certain suppliers may also provide compensation to us f administrative services that we perform for them, such as granting them ac. channels. participating in marketing programs and supporting technology in receive compensation from suppliers when customers use the American Ex American Express products to pay for supplier products and services. From enter into other business relationships with suppliers and these arrangemei types of compensation and incentives we receive. are subject to change. In recommending itineraries. we may consider a number of factors, including 5 your preferences. The relationships we have with suppliers may also influei identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washingtor Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Ira,

## <u>Entry and Exit Information for Travel</u> (cont.)

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <█████████████████████████████> wrote:

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18

FLIGHTS | HOTELS | CARS | CRUISES

## <u>Entry and Exit Information for Travel</u> (cont.)

Key information:

*   Record Locator (blacked out).
*   Your Trip Details.
*   Do Not Reply to this email
*   Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage.
*   Citizens of the Russian Federation must carry a valid passport.
*   A visa is required for entry into Italy.

## <u>Entry and Exit Information for Travel</u> (cont.)

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

## London to Milan

FLIGHT BA 568

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

<table><tr><th>British Airways</th></tr><tr><td>OP0tated By British Always</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:2 Hrs</td></tr><tr><td>Departure Terminal:Terminal 5</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>Your Seats: 12A</td></tr><tr><td>H Economy Class</td></tr><tr><td>Airbus Industrie A320-100/200</td></tr><tr><td>Meals: Food-Bey/Pur</td></tr><tr><td>Baggage: NIL per adult</td></tr></table>

## ARRIVING (cont.)

- Confirmation: British Airways — [redacted]
- Route: Milan → London
- Flight: BA 569
- Departing: Fri, Dec 21 2018, 06:45 PM — Milan Linate (LIN)
- Arriving: Fri, Dec 21 2018, 07:50 PM — London Heathrow (LHR), Terminal 5
- Duration: 2 hrs 5 mins — Non-stop
- Operated by: British Airways
- Seat: 10A
- Class: M (Economy)
- Aircraft: Airbus Industrie A319
- Meals: Food-Bev/Pur (as listed)

## ARRIVING (cont.)

- Baggage: NIL per adult
- Airline: British Airways
- Flight confirmation: [redacted]
- Traveller name: [redacted] (two redacted blocks shown)
- E-Ticket: Ticket [redacted]
- Emergency assistance (24/7 when >100 miles from home): coordination & assistance services, medical, cash wires, etc.
- AMEX emergency numbers: 1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial collect)
- Manage Your Trip: button present
- Links/notes: View/manage trip via American Express Travel; "Entry and Exit Information for Travel" link shown

## ARRIVING (cont.)

American Express strongly recommends that you periodically review <u>www Vi≤</u>  the most up to date and accurate entry/exit requirements for your travel destir changes. American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r offers from American Express. For details about our e-mail practices, please Express Privacy Statement at <u>wv‘w americanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobi website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an ag( and you understand and agree that Amex shall not be liable for any loss. injui to persons or property resulting, directly or indirectly. from (1) the acts of omi- suppliers. including but not limited to delays, overbooking's, cancellation of 5( operations. accidents or failures of equipment, or changes in fares. itineraries acts of God, fires. earthquakes, floods, climatic aberrations. acts of governm( unrest. strikes. riots. theft, disease, accidents or failures related to the public ; telecommunications lines or facilities. or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals. and from time to time may also pro\ travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti

## ARRIVING (cont.)

enter into other business relationships with suppliers and these arrangement: types of compensation and incentives we receive. are subject to change. In id recommending itineraries, we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

## ARRIVING (cont.)

- From: "American Express Travel" <itinerary@myamextravel.com>
- Date: December 14, 2018 at 3:30:09 PM EST
- Subject: Itinerary INCL TICKETNO for [REDACTED] / [REDACTED] 17DEC18 [REDACTED]
- To: [REDACTED]
- Message header line: "Hi nAtasha. Is a checked bag included in her ticket?"
- Record Locator: [REDACTED]
- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification [account that] cannot accept incoming messages."
- Contact Service: 1-[REDACTED]
- Baggage info link: https://myamextravel.com/baggage
- Visible site categories: FLIGHTS | HOTELS | CARS | CRUISES
- Section title: YOUR TRIP DETAILS

## ARRIVING (cont.)

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPOR

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

DEPARTING
Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING

## ARRIVING (cont.)

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

## British Airways

Operated By British Airways

Non-stop
Duration: 2 Hrs
Departure Terminal: Terminal 5

## FLIGHT INFORMATION

Your Seats: 12A
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways:

## Milan to London

FLIGHT BA 569

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

## DEPARTING (cont.)

| Field | Value |
|---|---|
| Arriving (date & time) | Fri, Dec 21 2018, 07:50 PM |
| Destination city | London |
| Airport | London Heathrow (LHR) |
| Airline | British Airways (Operated by British Airways) |
| Flight type | Non-stop |
| Duration | 2 Hrs 5 Mins |
| Arrival Terminal | Terminal 5 |
| Seat(s) | 10A |
| Class | M Economy Class |
| Aircraft | Airbus Industrie A319 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Flight confirmation | British Airways: [redacted] |
| Traveller name | [redacted] |
| E-ticket number | [redacted] |

## DEPARTING (cont.)

Key information includes:
*   **Emergency Assistance:** 1-800-333-AMEX (toll-free) or 1-715-343-7977 (direct-dial collect).
*   **Manage Your Trip:** Via American Express Travel.
*   **Entry and Exit:** Review travel requirements at www.Visa.
*   **American Express Privacy Statement:** Available at www.americanexpress.com/privacy
*   **Adobe Acrobat:** Downloadable for PDF attachments at http://www.adobe.com/products/acrobat/readstep.html
*   **Hotel Charges:** May be mandatory and payable to the hotel.

## DEPARTING (cont.)

Liability Statement American Express Travel Related Services Company. Inc. subsidiaries. affiliates and representatives (collectively. "Amex') act as an agen and you understand and agree that Amex shall not be liable for any loss, injury to persons or property resulting, directly or indirectly, from (1) the acts of OrTliSE suppliers, including but not limited to delays, overbooking's, cancellation of ser operations, accidents or failures of equipment. or changes in fares, itineraries c acts of God, fires, earthquakes. floods, climatic aberrations. acts of governmen unrest, strikes, riots. theft, disease. accidents or failures related to the public in' telecommunications lines or facilities, or third party technology systems. or any the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and makir meet your individual needs. We consider various factors in identifying travel su recommending specific itineraries. In this role, we are acting as an independent a fiduciary. We want you to be aware that certain suppliers pay us commission for reaching sales targets or other goals, and from time to time may also provic travel counselors. Certain suppliers may also provide compensation to us for %, administrative services that we perform for them, such as granting them accesi channels, participating in marketing programs and supporting technology initial receive compensation from suppliers when customers use the American Exprei American Express products to pay for supplier products and services. From tin' enter into other business relationships with suppliers and these arrangements, types of compensation and incentives we receive, are subject to change. In idea recommending itineraries, we may consider a number of factors. including sup; your preferences. The relationships we have with suppliers may also influence identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington St Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

## DEPARTING (cont.)

It was basic fare, so extra for bag and seat. It can be done on-line at <u>www.ba.com.</u> BA agent said the cost of the bag is 45.00USD on line, at the airport - $100.00.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova <█████████████████████████>
wrote:

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
█████████
Hours: Mon through Friday 9AM-530PM EST


thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <█████████████████████████> wrote:

Let me have a look.

Regards,

## thanks (cont.)

- Sender: Centurion Relationship Manager (name redacted)  
  - Hours: Mon through Friday 9AM–5:30PM EST

- Message body: "Hi [name redacted]. Is a checked bag included in her ticket?"  
  - "Sent from my iPhone"

- Begin forwarded message:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Date: December 14, 2018 at 3:30:09 PM EST
  - To: [redacted]
  - Subject: Itinerary INCL TICKETNO for [redacted] — 17DEC18 [redacted]

- Visible page elements:
  - "FLIGHTS | HOTELS | CARS | CRUISES"
  - RECORD LOCATOR: [redacted]
  - Section header: YOUR TRIP DETAILS

- Footer text (partial):  
  - "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification [that] cannot accept incoming messages. If you have any questions, please contact Service at 1-[redacted]."

## thanks (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel comfbagqaqe</u>

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPO

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

## thanks (cont.)

Key details from the image:

*   **Departing:** Mon, Dec 17 2018, 02:55 PM, London Heathrow (LHR)
*   **Arriving:** Mon, Dec 17 2018, 05:55 PM, Milan Linate (LIN)
*   **Airline:** British Airways
*   **Flight Duration:** 2 Hrs
*   **Departure Terminal:** Terminal 5
*   **Seat:** 12A, H Economy Class
*   **Aircraft:** Airbus Industrie A320-100/200
*   **Meals:** Food-Bev/Pur
*   **Baggage:** NIL per adult
*   **Flight Confirmation:** British Airways
*   **Flight:** BA 569 (Milan to London)

## thanks (cont.)

- Departing: Fri, Dec 21 2018, 06:45 PM — Milan, Linate (LIN)
- Arriving:  Fri, Dec 21 2018, 07:50 PM — London, London Heathrow (LHR), Arrival Terminal: Terminal 5
- Airline / Operator: British Airways
- Service: Non-stop
- Duration: 2 hrs 5 mins
- Seat: 10A
- Class: M (Economy)
- Aircraft: Airbus Industrie A319
- Meals: Food-Bev/Pur
- Baggage: NIL per adult
- Flight confirmation: British Airways [redacted]
- Traveller information: present but redacted/blacked out in image

## thanks (cont.)

E-TICKET

Ticket

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home, you have 24/7 medical. leg select emergency coordination and assistance services, including medical an. XXXXXXXXXXt, cash wires and more. Card Members may be responsible for third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www</u> the most up to date and accurate entry/exit requirements for your travel destir changes. American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r. offers from American Express. For details about our e-mail practices. please Express Privacy Statement at <u>www americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobi website below to download and install this free software.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an agr and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting, directly or indirectly, from (1) the acts of omi: suppliers. including but not limited to delays. overbooking's, cancellation of sr operations. accidents or failures of equipment, or changes in fares, <change><s>itineraries</s></change> acts of God. fires. earthquakes, floods, climatic aberrations, acts of governmc unrest. strikes. riots, theft. disease, accidents or failures related to the public telecommunications lines or facilities, or third party technology systems, or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mat meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals, and from time to time may also pro\ travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them. such as granting them acce channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement types of compensation and incentives we receive. are subject to change. In id recommending itineraries, we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington : Registration Number: UBIft600469694. Iowa: TA# 669 Registered Iowa Trave

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi• Mana er

Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18

FLIGHTS | HOTELS | CARS | CRUISES

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only cannot accept incoming messages. If you have any questions, please contact Cen. Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel comIbaggage</u>

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

# YOUR TRIP DETAILS (cont.)

<table><tr><th></th><th rowspan="17"></th><th>Other Information</th></tr><tr><td></td><td>• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA</td></tr><tr><td rowspan="15"></td><td>London to Milan</td></tr><tr><td>FLIGHT BA 568</td></tr><tr><td>DEPARTING </td></tr><tr><td>Mon, Dec 17 2018, 02:55 PM
London </td></tr><tr><td>London Heathrow (LHR)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Mon, Dec 17 2018, 05:55 PM
Milan </td></tr><tr><td>Linate (LIN)</td></tr><tr><td>British Airways</td></tr><tr><td>Operated By Gnash Airways</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:2 Hrs</td></tr><tr><td>Departure Terminal:Terminal 5</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>Your Seats: 12A
H Economy Class</td></tr></table>

# YOUR TRIP DETAILS (cont.)

Key details from the image:

*   **Aircraft:** Airbus Industrie A320-100/200
*   **Meals:** Food-Bev/Pur
*   **Baggage:** NIL per adult
*   **Airline:** British Airways
*   **Flight:** BA 569 (Milan to London)
*   **Departure:** Fri, Dec 21 2018, 06:45 PM from Milan Linate (LIN)
*   **Arrival:** Fri, Dec 21 2018, 07:50 PM to London Heathrow (LHR)
*   **Flight Operation:** Operated by British Airways
*   **Flight Type:** Non-stop
*   **Flight Duration:** 2 Hrs 5 Mins
*   **Arrival Terminal:** Terminal 5

# YOUR TRIP DETAILS (cont.)

*   Flight Details:
    *   Seat: 10A, M Economy Class
    *   Aircraft: Airbus Industrie A319
    *   Meals: Food-Bev/Pur
    *   Baggage: NIL per adult
    *   Airline: British Airways
*   Emergency Assistance:
    *   Phone: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect)
*   Manage Trip: American Express Travel.
*   Traveller and E-Ticket information (names/numbers redacted)

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacent</u> the most up to date and accurate entry/exit requirements for your travel destination. changes, American Express cannot guarantee the accuracy of the information provi disclaims any liability for any inaccurate or incomplete information contained on Piz

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>www amencanexpress.com/privacy</u>

<change><s>See</s></change> attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat <change><s>Rea</s></change> website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a ple

Please be advised that certain mandatory hotel-imposed charges, including, but not resort or facility fees. may be applicable to your stay and payable to the hotel opera from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury. exp to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays. overbooking's. cancellation of <change><s>serviceE</s></change> operations. accidents or failures of equipment. or changes in fares. itineraries or scl acts of God. fires. earthquakes, floods. climatic aberrations, acts of governmental a unrest. strikes, riots, theft. disease, accidents or failures related to the public interne telecommunications lines or facilities, or third party technology systems, or any othi the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making ar meet your individual needs. We consider various factors in identifying travel supplie recommending specific itineraries. In this role. we are acting as an independent thin a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide in, travel counselors. Certain suppliers may also provide compensation to us for vario' administrative services that we perform for them, such as granting them access to r channels, participating in marketing programs and supporting technology initiatives

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

receive compensation from suppliers when customers use the American Express C: American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements. inch types of compensation and incentives we receive, are subject to change. In identifyi recommending itineraries, we may consider a number of factors, including supplier your preferences. The relationships we have with suppliers may also influence the identity and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Ager

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

*   **Natalia Molotkova** wrote an email on Dec 17, 2018, at 2:23 PM.
*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   American Express Travel sent an email on December 14, 2018 at 3:30:09 PM EST from itinerary@myamextravel.com. The subject is: Itinerary INCL TICKETNO for 17DEC18.
*   The hours of operation are Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## PDF itinerary attachment: (cont.)

# YOUR TRIP DETAILS (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only a cannot accept incoming messages. If you have any questions, please contact Centu Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel com/baqqaqe</u>

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY
Other Information

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## London to Milan

FLIGHT BA 568

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats: 12A
H Economy Class
Airbus Industrie A320.100/200
Meals: Food•Bev/Pur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION

British Airways:

Milan to London

FLIGHT BA 569

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (UN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs 5 Mins
Arrival Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats: 10A
M Economy Class
Airbus Industrie A319
Meals: Food-Bev/Pur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Key details from the image:

*   Flight Confirmation: British Airways.
*   Traveller Information.
*   E-Ticket: Ticket Number.
*   Emergency Assistance: 1-800-333-AMEX, 1-715-343-7977.
*   Manage Your Trip button.
*   American Express Travel.
*   Entry/Exit Information: Visacentra.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

You may receive customer service emails even if you have requested not to receive e offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>www.americanexpresscom/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Read( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleas

Please be advised that certain mandatory hotel-imposed charges. including, but not li resort or facility fees. may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and it! subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for tr and you understand and agree that Amex shall not be liable for any loss. injury. expel to persons or property resulting, directly or indirectly, from (1) the acts of omissions c suppliers. including but not limited to delays, overbooking's, cancellation of services. operations, accidents or failures of equipment. or changes in fares, itineraries or sche acts of God. fires. earthquakes, floods. climatic aberrations, acts of governmental aul unrest, strikes. riots, theft. disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems, or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arra meet your individual needs. We consider various factors in identifying travel suppliers recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching sales targets or other goals, and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for various administrative services that we perform for them. such as granting them access to 06 channels. participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements, incluO types of compensation and incentives we receive, are subject to change. In identifyinj recommending itineraries, we may consider a number of factors, including supplier a' your preferences. The relationships we have with suppliers may also influence the st. identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Key information:

*   **Registration Numbers:**
    *   California State Seller of Travel: 1022318
    *   Washington State: UBI#600469694
    *   Iowa: TA# 669
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Monday through Friday, 9AM-5:30PM EST
*   Inquiry about a checked bag included in a ticket.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  17DEC18 

FLIGHTS| HOTELS| CARS| CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

Key details from the image:

*   **Airline:** British Airways (operated by British Airways)
*   **Flight Number:** BA 569
*   **Route:** Milan (LIN) to London
*   **Departure Date & Time:** Fri, Dec 21 2018, 06:45 PM
*   **Duration:** 2 Hours (non-stop)
*   **Seat:** 12A, H Economy Class
*   **Departure Terminal:** Terminal 5
*   **Aircraft:** Airbus Industrie A320-100/200
*   **Meals:** Food-Bev/Pur
*   **Baggage:** NIL per adult
*   **Confirmation Date:** Mon, Dec 17 2018, 05:55 PM

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

| Field | Value |
|---|---|
| Date & Time | Fri, Dec 21 2018, 07:50 PM |
| City / Airport | London — London Heathrow (LHR) |
| Airline | British Airways (Operated by British Airways) |
| Flight type | Non-stop |
| Duration | 2 Hrs 5 Mins |
| Arrival Terminal | Terminal 5 |
| Seat(s) | 10A |
| Class | M Economy Class |
| Aircraft | Airbus Industrie A319 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Flight confirmation | British Airways: [redacted] |
| Traveller name | [redacted] |
| E-ticket | Ticket: [redacted] |
| Note | "NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE" (footer)

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS (cont.)

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals. PP# third-party XXXXXXXXXXL service providers. cash wires and more. Card Members may be responsible for the costs charged by

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentratcorniamex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc and its parent, subsidiaries, affiliates and representatives (collectively, 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

or properly resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots. theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

****