To: 
From: Natalia Molotkova
Sent: Fri 11/17/2017 5:53:15 PM
Subject: Change  ticket back to Paris

Title: American Express ®

New ticket change fee is EUR150.00.
The one we cancelled from JFK, change fee is $300.00, will be credit.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

interesting...and not helpful...

On Nov 17, 2017, at 12:51 PM, Natalia Molotkova <REDACTED> wrote:

ugh..ok...I almost feel like with [REDACTED] I should be purchasing complete refundable/changeable tickets.! nothing is defiant and I have lost count on how much we are spending!...
Issue the changeable ticket as I feel it's possible we change it...

On Nov 17, 2017, at 12:49 PM, Natalia Molotkova <REDACTED> wrote:

OK, thank you, Delta is now having a lot of fares that are not changeable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

gosh yes, on higher fare and able to change...
totally fine on her not sitting with ███...it is ok!

On Nov 17, 2017, at 12:42 PM, Natalia Molotkova <redacted> wrote:

Changeable fare is much higher - $1010.66.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## New record locator

Fare non refundable and changes are not permitted, should I go with higher fare with permitted

cahnges?

I could not get same set number she had before on December 10th flight, now she is seating separately from .

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, will be new record locator, working on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Key entities: Natalia Molotkova (Centurion Relationship Manager), Norwegian Air.
Flight details: Paris to NYC, change to December 10th.
Change fee: USD 130.00.
Office hours: Monday through Friday, 9AM-5:30PM EST.
Issue November 27 ticket.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

We can't change round trip ticket, originating from NYC to one way origination from Paris (currency is difference), even if we could, same high add collect.

So here is my suggestion.
We can do one way for █████ on November 27th with Norwegian Air:
DY 7020 27NOV JFK CDG 1030P 1130A

TOTAL FARE - USD 375.10

Cancel ticket we have now as round trip from NYC, use it as a credit fro another (any ticket) from US (value is $ 628.26).

Book new round trip - Paris-NYC -Paris: advise hat date to make fro flight from NYC to Paris: for example

1 DL 405 10DEC CDG JFK 1025A 0114P 2 DL 404 27DEC JFK CDG 0559P 0725A

## TOTAL FARE - USD 787.66

So, total you paying out of the pocket with all above is $1162.76.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, I thought about that at about 3am...thanks

On Nov 17, 2017, at 9:11 AM, Natalia Molotkova <blackened out> wrote:

If she is not taking outbound (to Paris), return will be cancelled, let me see what can be done, to make total lower, then add collect.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Email thread dates/times: Nov 16, 2017 (5:35 PM).  
- Participants: sender and recipient names partly redacted in image ([Name redacted]; recipient named "Lesley" in text).  
- Sender role: Centurion Relationship Manager (name redacted).  
- Office hours: Mon through Friday 9AM–5:30PM EST.

Key messages:
- Suggestion: do not spend the add‑collect on current ticket; consider forfeiting and purchasing a new one‑way ticket back to Paris (name redacted).
- Sender unavailable/left for the day; asked to call support to change outbound if needed.

Flight options on November 27 (as shown):
- DL/AF 1017  JFK → CDG  10:55 PM → 12:00N  (notation: ¥1) — add collect 2354.80
- DL/AF 1015  JFK → CDG   6:50 PM → 8:10 AM (¥1)
- DL 404      JFK → CDG   6:00 PM → 7:25 AM (¥1) — note: add collect 2354.80 on top of what was already paid

Other notes:
- The large add‑collect is because they no longer have 14 days advance purchase; fare must be re‑priced at today's fare.
- Sender asks for a prompt decision and offers to stay and finish changes if necessary.
- Casual personal line: "I had to drive my son to lax practice... Sent from my iPhone."

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change ███████ ticket back to Paris...it is currently for Nov. 24...we need her to
go back Nov. 27 now..can be same flights...
Rec. Loc ████

sorry for so much today!..

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