To:
From: Natalia Molotkova
Sent: Fri 7/20/2018 4:29:46 PM
Subject: CHANGE Return date for
(1OIIW)

Munich-Moscow! EXTEND Munich Hotel to 27th

## Title: American Express ®



she can check in now.

ca e hotel, reservations were already closed, tomorrow morning. I asked my team mate, Kathy, who works tomorrow, to obtain the form and email to you.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Getting authorization form.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please reserve the hotel below for ████! Thanks

Sent from my iPhone

On Jul 20, 2018, at 11:51 AM, Natalia Molotkova wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Estimated total for hotel reservation: EUR591.00. Daily resort and additional fees may apply. Cancellation is 24 hours.

Please reply to this email and provide your authorization to proceed.

## Title: American Express ® (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

<table><tr><th colspan="2">Please reserve the holiday Inn Munich South for $591 EUR total. Thanks</th></tr><tr><td colspan="2">Sent from my iPhone</td></tr><tr><td colspan="2">On Jul 20, 2018, at 11:31 AM, Natalia Molotkova wrote:</td></tr><tr><td>Hotel we</td><td>booked, is sold out for extra nights. May be there is a certain area of Munich she has to</td></tr><tr><td>be? </td><td></td></tr><tr><td>I can offer</td><td></td></tr><tr><td>HOLIDAY</td><td>INN CITY EAST</td></tr><tr><td>NEUMARKTER</td><td>STRASSE 85A</td></tr><tr><td>MUNICH</td><td>DE 81673</td></tr><tr><td>**135.00</td><td>EFF 23JUL-24JUL</td></tr><tr><td>209.00</td><td>EFF 24JUL-26JUL</td></tr><tr><td>159.00</td><td>EFF 26JUL-27JUL</td></tr><tr><td>APPROX.</td><td>TOTAL PRICE 712.00 EUR</td></tr><tr><td>INCLUDES</td><td>TAX</td></tr><tr><td>STANDARD</td><td>ROOM ENJOY YOUR STAY IN A STANDARD ROOM.</td></tr><tr><td>HOLIDAY</td><td>INN MUNICH SOUTH</td></tr><tr><td></td><td>KISTLERHOFSTRASSE 142</td></tr><tr><td>MUNICH</td><td>DE 81379</td></tr><tr><td>"" 149.00</td><td>EFF 23JUL - 24JUL</td></tr><tr><td>159.00</td><td>EFF 24JUL - 25JUL</td></tr><tr><td>154.00</td><td>EFF 25JUL - 26JUL</td></tr><tr><td>129.00</td><td>EFF 26JUL - 27JUL</td></tr><tr><td>APPROX.</td><td>TOTAL PRICE 591.00 EUR</td></tr><tr><td>INCLUDES</td><td>TAX</td></tr><tr><td>HILTON</td><td>MUNICH CITY</td></tr><tr><td>ROSENHEIMER</td><td>STRASSE 15</td></tr><tr><td>MUNICH</td><td>DE 81667</td></tr><tr><td>KING</td><td>GUEST ROOM - 359.00EUR</td></tr><tr><td>TOP CCL</td><td>CONRAD DE VILLE MUNICH</td></tr><tr><td></td><td>SCHILLERSTRASSE 10</td></tr><tr><td>MUNICH</td><td>80336</td></tr><tr><td colspan="2">DE
Within cancellation policy - 7 days
-</td></tr><tr><td>" 156.60</td><td>EFF 23JUL 24JUL</td></tr><tr><td>174.60</td><td>EFF 24JUL - 25JUL</td></tr><tr><td>161.10</td><td>EFF 25JUL - 26JUL</td></tr></table>

## Title: American Express ® (cont.)

138.60 EFF 26JUL - 27JUL
APPROX. TOTAL PRICE 630.90 EUR
INCLUDES TAXES AND SURCHARGES

JUNIOR SUITE FIRST CLASS

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. I emailed her to keep out of it. Thanks

Sent from my iPhone

On Jul 20, 2018, at 10:36 AM, Natalia Molotkova wrote:

Ask her do not do anything to the record, not yet. I am still waiting for Aeroflot to uncheck her, they only do it via email.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. I will let her know.

Sent from my iPhone

On Jul 20, 2018, at 10:29 AM, Natalia Molotkova wrote:

She checked in, I need to check her out to exchange ticket. Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for Valeriia

Sent from my iPhone

On Jul 20, 2018, at 9:43 AM, Natalia Molotkova > wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: <mark>$304.00</mark> (add collect).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare • Sat 21 Jul - Aeroflot 2462 - Economy - 3h 55m Departing: Moscow Sheremetyevo Airport, (SVO) at 11.45am Arriving: Paris Charles de Gaulle Airport, (CDG) at 2.40pm • Fri 27 Jul - Aeroflot 2327 - Business - 2h 55m Departing: Munich Airport, (MUC) at 5.35pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 9.30pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Pricing 5:35 PM.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Sender / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager

- Office hours (repeated): Mon through Friday 9AM–5:30PM EST

- Email timestamps (threaded):
  - Jul 20, 2018, 9:27 AM — short reply: "ok"
  - Jul 20, 2018, 9:23 AM — request: "5:35pm please"

- Hotel status:
  - "I am afraid hotel is sold out July 25-27, let me double check with them, if sold out indeed, will find another one."

- Travel query for July 27 — flight options:
| Flight | From | To | Dep | Arr |
|---:|---|---|---:|---:|
| SU 2321 | MUC | SVO | 10:10 AM | 2:15 PM |
| SU 2323 | MUC | SVO | 12:45 PM | 4:40 PM |
| SU 2327 | MUC | SVO | 5:35 PM | 9:30 PM |

- Status/update: "On it." (signed Natalia)

- Notes: several email addresses/signature blocks are redacted in the image.

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We must change the return date for..from from Munich to Moscow to July 27th! She is dealing with PP# XXXXXXXXXX and won't ave it back by the 25th...this means we must also extend the hotel stay to check out on 27th (the late flight is fine if available). Once again...Sorry!! Record locator <u>for the hotel</u> stay is NTMSKO . Follow up on the credit card form too please! Thanks so much..

Begin forwarded message:

From
Subject: Re: Itinerary INCL TICKETNO for 21JUL18
IOIIVY
Date: Jul <u>19, 2018 at 8:31:47 PM EDT</u>
To:

Hello, Dear=

I need to wait passport about 2 work days if the visa will be approved in Munich. I can't go without my passport.

So, to go back from Munich I should go 27 of July, not 25 of July. Thank you!

19 июля 2018 г., в 23:31, ██████████████████████████████ написал(а):

HI-. Here is your ticket to go to Paris tomorrow, July 21st, as well as go from Munich to back to Moscow on 25th. Your ticket to Munich on July 23rd will come in a separate email. Please confirm receipt. Thanks,

Begin forwarded message:

From: "American Express Travel"
<itinerary@myamextravel.com>
Subject: Itinerary INCL TICKETNO for 21JUL18 IOIIVY
Date: July 19, 2018 at 2:16:32 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

## Regards, (cont.)

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel Record Locator: IOIIVY

E-Ticket Number(s):
Ticket SU 5557162947608-12JUL
Ticket SU 5557165073226-19JUL

Saturday 21 Jul 18

Other Information:
CITIZENS OF:  MUST CARRY A VALID PASSPORT

Other Information:
A VISA IS REQUIRED FOR ENTRY INTO FRANCE

Other Information:
CITIZENS OF:  SCHENGEN VISA

Flight Information:
Date: 21 Jul 2018
Airline: Aeroflot
Airline Record Locator: FFNYGU
Flight/Class: SU 2462 M Economy Class

## Regards, (cont.)

<table><tr><th>Origin</th><th>Moscow, Sheremetyevo</th></tr><tr><td>Destination</td><td>Paris, Charles De Gaulle</td></tr><tr><td>Departing</td><td>11:45 AM</td></tr><tr><td>Arriving</td><td>02:40 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2 C</td></tr><tr><td>Estimated Time</td><td>3 Hrs 55 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Wednesday 25 Jul 18

## Flight Information

Date 25 Jul 2018
Airline Aeroflot
Airline Record Locator FFNYGU
Flight/Class SU 2595 Z Business Class
Origin Muenchen, Franz Josef Strauss
Destination Moscow, Sheremetyevo
Departing 11:20 PM
Arriving 03:10 AM / 26 Jul 2018
Departure Terminal Terminal 1
Arrival Terminal Terminal D - Domestic/Intl
Estimated Time 2 Hrs 50 Mins
Stops Non-stop
Seats

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

## PDF itinerary attachment: (cont.)

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

████████████████████████████████
<IOIIVY_ItineraryCalendar.ics>

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We

## PDF itinerary attachment: (cont.)

reserve the right to note profile and preference data for servicing purposes.