To: @gmail.com]
From:
Sent: Tue 8/7/2018 7:17:36 PM
Subject: Flight for and her new husband

- Title: American Express ®
- Main: Seats are free after ticketing. Both passengers have 2 checked bags and 2 carry-ons included.
- Baggage (repeated for each passenger):
  - Checked bag: 2 bags / 50 Lbs
  - Carry-on: 2 bags / 18 Lbs
- Sender: (Natasha) [last name redacted], Centurion Relationship Manager
- Email: [redacted]@centurion.com
- Hours: Mon–Fri 9AM–5:30PM EST
- Date reference: On Aug 7, 2018, at 2:08 PM
- Other notes:
  - “I believe two pieces a luggage is included in ticket, will double check with the airline.”
  - “We will be able to pre-assign seats after ticketing at extra fee.”
  - “Ok, tickets are on its way.”

- Sender: Natasha — Centurion Relationship Manager  
- Office hours: Mon–Fri 9AM–5:30PM EST  
- Thread date/time referenced: Aug 7, 2018, 1:35 PM  
- Thread notes: "is Italian!", "good question…Let me ask!", "Please do issue tickets for [redacted] and [redacted] (after I find out his nationality!)", question: "Are they both Lithuanian?"

Reservation summary
- Total (including taxes & fees): $2473.42 ($1236.71 per ticket)  
- Change/cancellation rules:
  - Non-refundable if cancelled after departure; EUR 240 change penalty applies plus fare difference.
  - Refundable if cancelled prior to departure; cancellation penalty EUR 300.
- Action requested: "Please reply to this email and provide your authorization to proceed."

Flights
| Date | Flight | Class | Duration | Depart (airport / time) | Arrive (airport / time) |
|------|--------|-------:|---------:|-------------------------|-------------------------|
| Fri 19 Apr | SAS 909 | Economy | 8h 30m | Copenhagen Kastrup (CPH) — 10:25 AM | Newark Liberty (EWR) — 12:55 PM |
| Tue 30 Apr | SAS 910 | Economy | 7h 40m | Newark Liberty (EWR) — 5:35 PM | Copenhagen Kastrup (CPH) — 7:15 AM |

- Closing: Regards, Natasha (Centurion Relationship Manager)

Hours: Mon through Friday 9AM-530PM EST

On it.
Regards,
Natasha

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

HI Natasha...please see below ticket details for ████ ██████ and ███ ███. Please
advise price on the flights they would like to take April 19-30, 2019. Once we purchase ticket may
we purchase the 1 bag each for them as well? Lesley

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