To: lesley.jee@gmail.com [██████████████]
From: Natalia Molotkova
Sent: Thur 5/23/2019 3:49:33 PM
Subject: Change ticket! █████ 16MAY19 ██████ (Need hotel & train ticket !)

Title: American Express ®

Trains are:
At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for ████.. researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <████████████████████████████████████████████████████> wrote:

Hotel:
Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE

## LONDON GB W1J 7QY

<table><tr><th colspan="3">LONDON GB W1J 7QY</th></tr><tr><td>CLASSIC ROOM</td><td></td><td></td></tr><tr><td>**429.00</td><td></td><td>EFF 30MAY-31MAY</td></tr><tr><td>439.00</td><td></td><td>EFF 31MAY-02JUN</td></tr><tr><td colspan="3">• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.</td></tr><tr><td colspan="3">SUPERIOR ROOM</td></tr><tr><td>**469.00</td><td></td><td>EFF 30MAY-01JUN</td></tr><tr><td>499.00</td><td></td><td>EFF 01JUN-02JUN</td></tr><tr><td colspan="3">• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.</td></tr><tr><td>DELUXE ROOM</td><td></td><td></td></tr><tr><td>** 519.00</td><td></td><td>EFF 30MAY 31MAY</td></tr><tr><td>529.00</td><td></td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td></td><td>EFF 01JUN 02JUN</td></tr><tr><td colspan="3">• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.</td></tr><tr><td colspan="3">EXECUTIVE ROOM</td></tr><tr><td>** 549.00</td><td></td><td>EFF 30MAY 31MAY</td></tr><tr><td>559.00</td><td></td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td></td><td>EFF 01JUN-02JUN</td></tr><tr><td colspan="3">• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.</td></tr><tr><td colspan="3">Cancellation policy - 1 days prior to arrival.</td></tr><tr><td colspan="3">Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards,</td><td></td><td></td></tr><tr><td>Natalia (Natasha)</td><td></td><td>Molotkova</td></tr><tr><td>Centurion Relationship</td><td></td><td>Manager</td></tr><tr><td colspan="3">Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td colspan="3">great. thanks</td></tr><tr><td colspan="3">On May 23, 2019, at 9:40 AM, Natalia Molotkova &lt; &gt; wrote:</td></tr><tr><td>OK, working

Regards,
Natalia (Natasha)
Centurion</td><td>on</td><td>train and hotel next.

Molotkova
Relationship Manager</td></tr></table>

## LONDON GB W1J 7QY (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Key entities in the email:

*   **Sender:** Natalia Molotkova
*   **Subject:** Air reservation and ticket issuance
*   **Date:** May 23, 2019, 9:36 AM
*   **Total air reservation:** $0.00 (exchange with refund of $38)
*   **Flight:** British Airways 6, Business class
*   **Date and Duration:** Thu, 30 May - 12h 25m
*   **Departure:** Tokyo Narita Airport (NRT) at 12:55 pm
*   **Arrival:** London Heathrow Airport (LHR) at 5:20 pm
*   **Hours:** Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information:
*   Change ticket to London.
*   Intercontinental hotel in London May 30-June 2.
*   Needs train ticket from London.
*   Record Locator exists (blacked out).
*   Airline Baggage Fee rules may apply: https://myamextravel.com/baggage
*   Phone Service at 1- (blacked out).

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Image type: blank/mostly white (no chart or tabular data present).  
- Visible features: faint vertical dotted guide lines (about 4 columns) spanning full height.  
- No readable labels, legend, or data in the image itself.  
- Surrounding text provided: "CITIZENS OF FRANCE MUST CARRY A VALID P," (truncated).

• CITIZENS OF FRANCE MUST CARRY A VALID P,

## Paris to Osaka

## FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fn, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

## FLIGHT INFORMATION (cont.)

**Flight Confirmation:**

*   Airline: Air France
*   Flight: BA 6
*   Route: Tokyo to London

**Departure:**

*   Date/Time: Fri, May 31 2019, 12:55 PM
*   Location: Tokyo, Narita International Airport (NRT)

**Arrival:**

*   Date/Time: Fri, May 31 2019, 05:20 PM
*   Location: London, London Heathrow (LHR)

**Details:**

*   Airline: British Airways (Operated by British Airways)
*   Flight Type: Non-stop
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2
*   Arrival Terminal: Terminal 5

**Flight Information:**

*   Seat Class: C Business Class
*   Aircraft: Boeing 787-9
*   Meals: Meals
*   Baggage: 2PC per adult

## FLIGHT INFORMATION (cont.)

- Document: Flight Confirmation
- Airline: British Airways (confirmation/code redacted)
- Header: TRAVELLER INFORMATION
- Traveller name/details: redacted (black boxes)
- Ticket: label present; ticket number lines redacted
- Emergency assistance / Assist hotline text: mentions assistance when traveling more than 100 miles from home; PP# partially redacted
- Hotline numbers: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial)
- Action/button: Manage Your Trip
- Footer/link: "View and manage your Trip by logging onto American…" (partial link)

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th rowspan="6"><u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services.
changes
earthquakes.
unrest,
internet.
systems,

Intermediary</th><th><u>and Exit Information for Travel</u>

Express recommends that you periodically
<u>www.Visacentral.com</u> for the most up to date a
for your travel destination. Due to freque
cannot guarantee the accuracy of the informa
disclaims any liability for any inaccurate or ii
on that site.</th></tr><tr><td></td><td></td><td>may receive customer service emails even if you I
email marketing offers from American Express
practices. please review the American Express Pr
<u>www.americanexpress.com/privacy</u></td></tr><tr><td></td><td></td><td>attached itinerary PDF or link for full terms and cc

itinerary attachment:
you are unable to view the PDF attachment, ensure
Refer to website below to download and instal

<u>/iwww adobe com/productstacrobatireadsteo html</u></td></tr><tr><td></td><td></td><td>you for choosing American Express Centurion 1
trip.</td></tr><tr><td></td><td></td><td>be advised that certain mandatory hotel-impose
limited to. daily resort or facility fees. may be appli
to the hotel operator at check-out from the prc
with the hotel before your trip regarding the exx
charges.</td></tr><tr><td></td><td></td><td>Statement. American Express Travel Related
its parent, subsidiaries. affiliates and representath
as an agent for travel suppliers and you understary
not be liable for any loss, injury. expense or dam:
resulting, directly or indirectly, from (1) the ac
including but not limited to delays. overbook
cessation of operations. accidents or failures
in fares, itineraries or schedules: or (2) acts c
floods. climatic aberrations, acts of gove
strikes. riots. theft, disease, accidents or failure
telecommunications lines or facilities, or third
or any other cause beyond the control of Am

Disclosure. Amex assists you in finding tr</td></tr></table>

## FLIGHT INFORMATION (cont.)

making arrangements that meet your individual needs. factors in identifying travel suppliers to you and recom itineraries. In this role, we are acting as an independer fiduciary. We want you to be aware that certain supplie as well as incentives for reaching sales targets or oche time may also provide incentives to our travel counsel( may also provide compensation to us for various mark services that we perform for them. such as granting th marketing channels, participating in marketing prograr technology initiatives. In addition, we receive compens when customers use the American Express Card or oti products to pay for supplier products and services. Frc enter into other business relationships with suppliers a including levels and types of compensation and incent subject to change. In identifying suppliers and recomm may consider a number of factors, including supplier a preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommem

California State Seller of Travel Registration Number: State Seller of Travel Registration Number: UBI#6004t Registered Iowa Travel Agency.

## FLIGHT INFORMATION (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to change or discontinue any or all of the services for any reason, with or without notice, and for any purpose.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Mana er



Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Key information:

*   Change ticket to London, departing May 30.
*   Intercontinental hotel in London, May 30-June 2.
*   Train ticket from London to Paris needed.
*   Record Locator exists.
*   Contact 1- for questions (number redacted)
*   Airline Baggage Fees: https://myamextravel.com/baggage
*   Customer service hours: Monday - Friday, 9 AM - 5:30 PM EST.

## Regards, (cont.)

• CITIZENS OF FRANCE MUST CARRY A VALID PASSP(

## Paris to Osaka

## FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air  France

Non-stop

Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats:
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

## FLIGHT INFORMATION (cont.)

| Field | Details |
|---|---|
|Confirmation heading|FLIGHT CONFIRMATION (Air France: █████)|
|Route / Flight|Tokyo → London — FLIGHT BA 6|
|Departing|Fri, May 31 2019, 12:55 PM — Tokyo, Narita International Airport (NRT)|
|Arriving|Fri, May 31 2019, 05:20 PM — London, London Heathrow (LHR)|
|Carrier / Operated by|British Airways (Operated by British Airways)|
|Stops / Duration|Non-stop — Duration: 12 Hrs 25 Mins|
|Departure Terminal|Terminal 2|
|Arrival Terminal|Terminal 5|
|Class / Aircraft|C Business Class — Boeing 787-9|
|Seats|████ (redacted) |

## FLIGHT INFORMATION (cont.)

- Airline / service:
  - FLIGHT CONFIRMATION: British Airways: [redacted]

- Flight details (visible):
  - Meals: Meals
  - Baggage: 2PC per adult

- Traveller information:
  - Name and ticket details redacted (black boxes present)
  - Label: TICKET

- Emergency assistance (card benefit):
  - Description: Emergency coordination when traveling more than 100 miles from home (legal, financial, medical/legal referrals). Mentions PP# XXXXXXXXXXX and possible card-member cost responsibility.
  - Hotlines: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial)

- Controls / links:
  - Button: Manage Your Trip
  - Note: View and manage your Trip by logging onto American Express (link text shown)

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th><u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services.
changes
earthquakes.
unrest,
internet.</th><th><u>and Exit Information for Travel</u>

Express recommends that you periodically
<u>vr.vw.Visacentral.com</u> for the most up to date and acc
for your travel destination. Due to frequent cha
cannot guarantee the accuracy of the information pr
disclaims any liability for any inaccurate or incomr
on that site.

may receive customer service emails even if you have rr
email marketing offers from American Express. For c
practices, please review the American Express Privacy
<u>www.americanexpress.com/privacy</u>

attached itinerary PDF or link for full terms and condition

itinerary attachment:
you are unable to view the PDF attachment. ensure you ha
Refer to website below to download and install this

<u>ffwww adobe com/productsfacrobatffeadstep html</u>

you for choosing American Express Centurion Travel
trip.

be advised that certain mandatory hotel-imposed cha
limited to. daily resort or facility fees. may be applicable
to the hotel operator at check-out from the property.
with the hotel before your trip regarding the existence
charges.

Statement. American Express Travel Related Servic
its parent, subsidiaries. affiliates and representatives (cc
as an agent for travel suppliers and you understand and
not be liable for any loss. injury. expense or damage to
resulting, directly or indirectly, from (1) the acts of c
including but not limited to delays, overbooking's,
cessation of operations. accidents or failures of eqr
in fares, itineraries or schedules; or (2) acts of God
floods. climatic aberrations. acts of governmen
strikes. riots. theft. disease. accidents or failures rela
telecommunications lines or facilities. or third party</th></tr></table>

## FLIGHT INFORMATION (cont.)

systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel s making arrangements that meet your individual needs. We c factors in identifying travel suppliers to you and recommendi itineraries. In this role, we are acting as an independent third fiduciary. We want you to be aware that certain suppliers pa• as well as incentives for reaching sales targets or other goah time may also provide incentives to our travel counselors. C may also provide compensation to us for various marketing services that we perform for them. such as granting them ac marketing channels, participating in marketing programs an( technology initiatives. In addition, we receive compensation when customers use the American Express Card or other An products to pay for supplier products and services. From tim enter into other business relationships with suppliers and thi including levels and types of compensation and incentives w subject to change. In identifying suppliers and recommendin may consider a number of factors, including supplier availab preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10223 State Seller of Travel Registration Number: UBI#600469694. Registered Iowa Travel Agency.

## FLIGHT INFORMATION (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

On May 29, 2019, at 9:56 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████@█████████
Hours: Mon through Friday 9AM-530PM EST

## FLIGHT INFORMATION (cont.)

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ████ ticket to London to depart on May 30
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Pari

FLIGHTS | HOTELS | CARS | CRUISES
██████████████████████████████████████████████████████████████████████████
██████████████████████████████████████████████████████████████████████████

RECORD LOCATOR: NALWUQ

YOUR TRIP DETAI

EFTA_R1_01112203
EFTA02286158

## FLIGHT INFORMATION (cont.)

- Route: Paris → Osaka
- Flight: AF 292
- Departing: Thu, May 16, 2019 — 01:55 PM — Paris, Charles De Gaulle (CDG)
- Arriving: Fri, May 17, 2019 — 08:45 AM — Osaka, Kansai International (KIX)
- Other information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT" (shown)
- Email: "DO NOT REPLY TO THIS EMAIL" (incoming messages not accepted); Support phone shown as 1-████ (redacted)
- Baggage: Airline baggage fee/rules may apply — https://myamextravel.com/baggage

## FLIGHT INFORMATION (cont.)

- No chart or readable text detected.
- Image is a tall, narrow, mostly blank white/very light background.
- Two faint vertical columns of grey dotted lines: one close to the left edge, one near the center-right (looks like margin/perforation guides).
- No labels, numbers, icons, or other key entities present.

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: [x]

W Premium Economy

Boeing 777-200/200Er

Meals: Meals Snack

## FLIGHT CONFIRMATION

Air France:

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Airline | British Airways (Operated by British Airways) |
| Flight type | Non-stop |
| Duration | 12 Hrs 25 Mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |
| Class | C (Business Class) |
| Seats | [REDACTED] |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2PC per adult |
| Flight confirmation | [REDACTED] |
| E-ticket / Ticket number | [REDACTED] |
| Traveller name | [REDACTED] |
| Emergency assistance | Assist hotline noted (details truncated) |

## ARRIVING (cont.)

<table><tr><th></th><th></th><th rowspan="10"></th><th>legal, financial or other select emergency coordination and ass
including medical and legal referrals. PP# XXXXXXXXXXt. cat
more. Card Members may be responsible for the costs charge
service providers.</th></tr><tr><td></td><td></td><td>1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect</td></tr><tr><td></td><td></td><td>Manage Your Trip</td></tr><tr><td></td><td></td><td>View and manage your Trip by logging onto <u>American Express</u></td></tr><tr><td></td><td></td><td><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td>American Express recommends that you periodically
review <u>www.Visacenlral com</u> for the most up to date and accu
requirements for your travel destination. Due to frequent chan≤ 
Express cannot guarantee the accuracy of the information pro,
expressly disclaims any liability for any inaccurate or incomple
contained on that site.</td></tr><tr><td></td><td></td><td>You may receive customer service emails even if you have rec
receive email marketing offers from American Express. For de
mail practices, please review the American Express Privacy SI
at <u>www. americanexpress.cornforivacy</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment.
If you are unable to view the PDF attachment. ensure you haw
Reader. Refer to website below to download and install this frc

<u>htto //www adobe com/productsfacrobatireadstep html</u></td></tr><tr><td></td><td></td><td>Thank you for choosing American Express Centurion Travel Si
pleasant trip.</td></tr><tr><td></td><td></td><td>Please be advised that certain mandatory hotel-imposed chart</td></tr></table>

## ARRIVING (cont.)

not limited to, daily resort or facility fees, may be applicable to payable to the hotel operator at check-out from the property. inquire with the hotel before your trip regarding the existence a such charges.

Liability Statement. American Express Travel Related Service and its parent, subsidiaries, affiliates and representatives (coll. act as an agent for travel suppliers and you understand and a( shall not be liable for any loss, injury, expense or damage to p property resulting, directly or indirectly. from (1) the acts of on' suppliers. including but not limited to delays. overbooking's. ca services, cessation of operations, accidents or failures of equir changes in fares, itineraries or schedules: or (2) acts of God. f earthquakes, floods, climatic aberrations, acts of governments unrest, strikes. riots, theft, disease. accidents or failures relate internet. telecommunications lines or facilities. or third party to systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suj making arrangements that meet your individual needs We coi factors in identifying travel suppliers to you and recommending itineraries. In this role. we are acting as an independent third p fiduciary. We want you to be aware that certain suppliers pay as well as incentives for reaching sales targets or other goals. time may also provide incentives to our travel counselors. Cei may also provide compensation to us for various marketing ar services that we perform for them, such as granting them 8CCE marketing channels, participating in marketing programs and technology initiatives. In addition, we receive compensation frx when customers use the American Express Card or other AME products to pay for supplier products and services. From time enter into other business relationships with suppliers and thes including levels and types of compensation and incentives we subject to change. In identifying suppliers and recommending may consider a number of factors, including supplier availabili preferences. The relationships we have with suppliers may al: suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number. 102231f State Seller of Travel Registration Number: UBI#600469694. I. Registered Iowa Travel Agency.

## ARRIVING (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

- Hours: Mon through Friday 9AM–5:30PM EST (appears twice)

- Message excerpts:
  - "good to know… hoping you feel good as new asap!"
  - "Morning, thank you, I am OK."
  - "Working on exchange."
  - "Morning. Hope you are feeling ok.!! We need to change [REDACTED] ticket to London to depart on May 30. Also intercontinental hotel in London May 30–June 2. Then she needs a train ticket from London to Paris departing [REDACTED]."

- Signature block:
  - Regards, [REDACTED]
  - Title: Centurion Relationship Manager
  - Email: [REDACTED]

- Other visible items:
  - "FLIGHTS | HOTELS | CARS | CRUISES"
  - RECORD LOCATOR: NALWUQ
  - Multiple blacked-out/redacted blocks present in the document

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Document: Trip details / itinerary

- Route: Paris → Osaka
- Flight: AF 292
- Departing: Thu, May 16, 2019 — 01:55 PM — Paris, Charles de Gaulle (CDG)
- Arriving: Fri, May 17, 2019 — 08:45 AM — Osaka, Kansai International (KIX)
- Other information: "Citizens of France must carry a valid passport"
- Notes: "DO NOT REPLY TO THIS EMAIL." Baggage rules link: https://myamextravel.com/baggage (customer service phone redacted)

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

| Field | Value |
|---|---|
| Carrier | Air France (Operated by Air France) |
| Non-stop | Yes |
| Duration | 11 Hrs 50 Mins |
| Departure Terminal | Terminal 2 F |
| Arrival Terminal | Terminal 1 |
| Your Seats | [redacted] (black box in image) |
| Class | W Premium Economy |
| Aircraft | Boeing 777-200/200Er |
| Meals | Meals, Snack |
| Flight confirmation | [redacted] (black box in image) |

| Tokyo → London | |
|---|---|
| Flight | BA 6 |
| Depart | Fri, May 31 2019, 12:55 PM — Tokyo, Narita International Airport (NRT) |
| Arrive | Fri, May 31 2019, 05:20 PM — London, London Heathrow (LHR) |

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

| Field | Value |
|---|---|
| Airline / Operated by | British Airways |
| Flight type | Non-stop |
| Duration | 12 Hrs 25 Mins |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | Terminal 5 |
| Seats | [REDACTED] |
| Fare class | C (Business Class) |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage allowance | 2PC per adult |
| Flight confirmation | British Airways: [REDACTED] |
| Ticket | [REDACTED] |
| Section header visible | TRAVELLER INFORMATION |
| Emergency assistance note | Hotline/assistance info (partially visible) |

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

legal, financial or other select emergency coordination and assis including medical and legal referrals. PP# XXXXXXXXXXt, cash more. Card Members may be responsible for the costs charged service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express "I</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically <u>reviewVVVAV Visacentral.com</u> for the most up to date and accura requirements for your travel destination. Due to frequent change Express cannot guarantee the accuracy of the information provic expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requ receive email marketing offers from American Express. For deta mail practices. please review the American Express Privacy Stal at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have . Reader. Refer to website below to download and install this free

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Ser pleasant trip.

Please be advised that certain mandatory hotel-imposed charge

## <u>Entry and Exit Information for Travel</u> (cont.)

not limited to. daily resort or facility fees. may be applicable to y payable to the hotel operator at check-out from the property. Yc inquire with the hotel before your trip regarding the existence an• such charges.

Liability Statement. American Express Travel Related Services and its parent. subsidiaries, affiliates and representatives (collec act as an agent for travel suppliers and you understand and agn shall not be liable for any loss, injury. expense or damage to per property resulting. directly or indirectly, from (1) the acts of orris suppliers, including but not limited to delays. overbooking's, can services. cessation of operations. accidents or failures of equipn changes in fares, itineraries or schedules: or (2) acts of God. fir( earthquakes. floods. climatic aberrations, acts of governmental unrest, strikes. riots. theft. disease. accidents or failures related Internet, telecommunications lines or facilities, or third party red' systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel supp making arrangements that meet your individual needs. We cons factors in identifying travel suppliers to you and recommending itineraries. In this role, we are acting as an independent third pa fiduciary. We want you to be aware that certain suppliers pay us as well as incentives for reaching sales targets or other goals. al time may also provide incentives to our travel counselors. Certe may also provide compensation to us for various marketing and services that we perform for them. such as granting them acces marketing channels, participating in marketing programs and su technology initiatives. In addition. we receive compensation fron when customers use the American Express Card or other Ameri products to pay for supplier products and services. From time tc enter into other business relationships with suppliers and these including levels and types of compensation and incentives we re subject to change. In identifying suppliers and recommending iti may consider a number of factors, including supplier availability preferences. The relationships we have with suppliers may also suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. State Seller of Travel Registration Number: UBI#600469694. loe Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not in any way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to obtain your preference data for servicing purposes.

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

CLASSIC ROOM

<table><tr><th>**429.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

## SUPERIOR ROOM

<table><tr><th>**469.00</th><th>EFF 30MAY-01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN 02JUN</td></tr></table>

## SUPERIOR ROOM (cont.)

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## DELUXE ROOM

<table><tr><th>** 519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <
wrote:

OK, working on train and hotel next.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Great! Please issue ticket as stated below.  thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <██████████████████████████████> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@█████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@█████████████
████████████
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ██████ ticket to London to depart on May 3
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Par

## Regards, (cont.)

- Header: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: [redacted black box]
- Section title: "YOUR TRIP DETAILS"
- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from [an address that] cannot accept incoming messages."
- Contact: Customer Service at 1-[redacted phone number]
- Baggage info: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by https://myamextravel.com/baggage"
- Section: "Other Information" — bullet shown: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT" (truncated)

## Regards, (cont.)

- Image content: blank white background with three faint dotted vertical guide lines spanning full height (left, center, right).
- No text, labels, legend, axes or numerical/data elements present.
- No chart or extractable data.

## Paris to Osaka

## FLIGHT AF 292

## DEPARTING

Thu. May 16 2019. 01:55 PM
Paris

Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019. 08:45 AM

Osaka

Kansai International (KIX)

## Air France

Operated By Atr France

Non-stop

Duration:11 Hrs 50 Mins

Departure Terminal:Terminal 2 F

Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

Air France:

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019. 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

[x]

Your Seats:

C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

## FLIGHT INFORMATION (cont.)

- Document: Flight confirmation / Traveller information
- Airline: British Airways (booking/reference redacted)
- E-TICKET: label present; ticket details redacted (black bars)
- Emergency assistance block:
  - Heading: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL ASSIST HOTLINE
  - Summary: Assistance when traveling more than 100 miles from home (medical, legal, financial coordination and referrals); PP# shown as masked (XXXXXXXXXXX)
  - Phone numbers: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial)
- Action/button: Manage Your Trip
- Link/text: "View and manage your Trip by logging onto American Express"
- Footer link: Entry and Exit Information for Travel

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th>American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services,
changes
earthquakes,
unrest,
internet,
systems.

Intermediary
making</th><th>Express recommends that you periodically
<u>www.Visacentral corn</u> for the most up to date and accu
for your travel destination. Due to frequent chan≤ 
cannot guarantee the accuracy of the information pro•
disclaims any liability for any inaccurate or incomple
on that site.

may receive customer service emails even if you have rec
email marketing offers from American Express. For de
practices, please review the American Express Privacy SI
<u>ww.v americanexpress comtprivacv</u>

attached itinerary PDF or link for full terms and conditions

itinerary attachment'
you are unable to view the PDF attachment. ensure you haw
Refer to website below to download and install this frE

<u>/Avww.adobe.comiproducts/acrobat/readstep.html</u>

you for choosing American Express Centurion Travel Si
trip.

be advised that certain mandatory hotel-imposed char≤ 
limited to. daily resort or facility fees. may be applicable to
to the hotel operator at check-out from the property. `
with the hotel before your trip regarding the existence a
charges.

Statement. American Express Travel Related Service
its parent, subsidiaries, affiliates and representatives (coil,
as an agent for travel suppliers and you understand and ac
not be liable for any loss, injury, expense or damage to p
resulting. directly or indirectly. from (1) the acts of on'
including but not limited to delays. overbooking's, ca
cessation of operations, accidents or failures of equip
in fares, itineraries or schedules: or (2) acts of God. f
floods. climatic aberrations, acts of governments
strikes. riots, theft, disease. accidents or failures relate
telecommunications lines or facilities. or third party to
or any other cause beyond the control of Amex.

Disclosure. Amex assists you in finding travel sup
arrangements that meet your individual needs. We col</th></tr></table>

## FLIGHT INFORMATION (cont.)

factors in identifying travel suppliers to you and recommendinc itineraries. In this role, we are acting as an independent third p fiduciary. We want you to be aware that certain suppliers pay as well as incentives for reaching sales targets or other goals. time may also provide incentives to our travel counselors. Cei may also provide compensation to us for various marketing ar services that we perform for them, such as granting them accE marketing channels, participating in marketing programs and .1 technology initiatives. In addition, we receive compensation frc when customers use the American Express Card or other AmE products to pay for supplier products and services. From time enter into other business relationships with suppliers and thes including levels and types of compensation and incentives we subject to change. In identifying suppliers and recommending may consider a number of factors, including supplier availabili preferences. The relationships we have with suppliers may alE suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 102231£ State Seller of Travel Registration Number: UBI#600469694. I. Registered Iowa Travel Agency.

- Top: long textured black horizontal bar spanning most of the width.
- Row 1 (under bar): three adjacent small black redaction blocks enclosed by angle brackets: "< [redacted] [redacted] [redacted] >".
- Row 2: single long black redaction block enclosed by angle brackets: "< [redacted long text] >".
- Thin gray horizontal hairline below the redactions; faint dotted divider near bottom.
- Surrounding visible text (provided): 
  - "California State Seller of Travel Registration Number: 102231"
  - "State Seller of Travel Registration Number: UBI#600469694"
  - "Registered Iowa Travel Agency."

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to ne purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38.7O).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 3O May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:2O pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.
Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

## • Thu, 3O May - British Airways 6 - Business - 12h 25m (cont.)

- Request: Change [redacted] ticket to London — depart May 30  
- Hotel: InterContinental, London — May 30 to June 2  
- Additional: Train ticket needed from London to Paris (departure details partially cut off)  
- Record locator: [redacted]  
- Note: "YOUR TRIP DETAILS" / automated message — DO NOT REPLY (cannot accept incoming messages)  
- Support phone: 1-[redacted]  
- Baggage info link: https://myamextravel.com/baggage  
- Header nav: FLIGHTS | HOTELS | CARS | CRUISES  
- Section shown: "Other Information" (no visible details)

## • Thu, 3O May - British Airways 6 - Business - 12h 25m (cont.)

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Osaka

## FLIGHT AF 292

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration: 11 Hrs 50 Mins
Departure Terminal: Terminal 2 F
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

[ ]

Your Seats:

W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

## FLIGHT INFORMATION (cont.)

Flight Confirmation: Air France
Flight: Tokyo to London, BA 6
Departing: Fri, May 31 2019, 12:55 PM, Tokyo, Narita International Airport (NRT)
Arriving: Fri, May 31 2019, 05:20 PM, London, London Heathrow (LHR)
Airline: British Airways, Operated By British Airways
Flight Type: Non-stop, Duration: 12 Hrs 25 Mins
Departure Terminal: Terminal 2
Arrival Terminal: Terminal 5
Other information: C Business Class, Boeing 787-9, Meals, Baggage: 2PC per adult

## FLIGHT INFORMATION (cont.)

- Document: Flight confirmation / Traveller information
- Airline: British Airways — confirmation code: [REDACTED]
- Traveller name(s): [REDACTED]
- Ticket number(s): [REDACTED]
- Emergency assistance hotline:
  - 1-800-333-AMEX (toll-free)
  - 1-715-343-7977 (direct-dial collect)
- Assistance summary: 24/7 emergency coordination when traveling >100 miles from home (medical, legal referrals, cash wire, etc.; card members may be responsible for costs)
- Actions/links: "Manage Your Trip" button; reference to American Express Travel for viewing/managing trip
- Visible brands: American Express / AMEX, British Airways

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th><u>Entry</u>

American

Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services,
changes

unrest,
internet,
systems.</th><th><u>and Exit Information for Travel</u>

Express recommends that you periodically
<u>reviewWWW Visacentral corn</u> for the most up to date and accurate er
requirements for your travel destination. Due to frequent changes. Ai
cannot guarantee the accuracy of the information provided
disclaims any liability for any inaccurate or incomplete infc
on that site.

may receive customer service emails even if you have requester
email marketing offers from American Express. For details a
practices, please review the American Express Privacy Stateme
<u>www americanexpress.com/privacv</u>

attached itinerary PDF or link for full terms and conditions.

itinerary attachment:
you are unable to view the PDF attachment. ensure you have Adot
Refer to website below to download and install this free soft

<u>http://www.adobe comiproducts/acrobat/readstep.html</u>

you for choosing American Express Centurion Travel Service
trip.

be advised that certain mandatory hotel-imposed charges, in
limited to. daily resort or facility fees, may be applicable to your
to the hotel operator at check-out from the property. You m
with the hotel before your trip regarding the existence and an'
charges.

Statement. American Express Travel Related Services Corr
its parent, subsidiaries, affiliates and representatives (collectivel
as an agent for travel suppliers and you understand and agree th
not be liable for any loss. injury. expense or damage to person!
resulting, directly or indirectly, from (1) the acts of omission
including but not limited to delays. overbooking's. cancella
cessation of operations. accidents or failures of equipment
in fares, itineraries or schedules: or (2) acts of God. fires.
earthquakes. floods, climatic aberrations. acts of governmental auth•
strikes. riots, theft. disease, accidents or failures related to th
telecommunications lines or facilities, or third party technok
or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers</th></tr></table>

## FLIGHT INFORMATION (cont.)

making arrangements that meet your individual needs. We consider factors in identifying travel suppliers to you and recommending spec itineraries. In this role, we are acting as an independent third party a fiduciary. We want you to be aware that certain suppliers pay us con as well as incentives for reaching sales targets or other goals, and fr time may also provide incentives to our travel counselors. Certain s' may also provide compensation to us for various marketing and adrr services that we perform for them, such as granting them access to marketing channels, participating in marketing programs and suppor technology initiatives. In addition. we receive compensation from suj when customers use the American Express Card or other American products to pay for supplier products and services. From time to tim' enter into other business relationships with suppliers and these arra including levels and types of compensation and incentives we receiv subject to change. In identifying suppliers and recommending itinera may consider a number of factors, including supplier availability and preferences. The relationships we have with suppliers may also infiL suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wa: State Seller of Travel Registration Number: UBI#600469694. Iowa: I Registered Iowa Travel Agency.

## FLIGHT INFORMATION (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you incur. We reserve the right to note profile and preference data for servicing purposes.

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

- Email date/time: May 23, 2019, 9:36 AM
- Sender: [name redacted], Centurion Relationship Manager
- Notes: "Let's start with air first." / "Your response is required to complete this reservation. Prices and availability are subject to change."
- Price/fees: Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70)
- Fare rules: Ticket is refundable; changes subject to difference in fare
- Flight:
  - Thu, 30 May — British Airways 6 — Business — 12h 25m
  - Departing: Tokyo Narita Airport (NRT) at 12:55 pm
  - Arriving: London Heathrow Airport (LHR) at 5:20 pm
- Action requested: "Please reply to this email and provide your authorization to proceed."

## FLIGHT INFORMATION (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Email: [redacted]  
- Office hours: Mon through Friday 9AM–5:30PM EST

- Short notes/messages:
  - "good to know... hoping you feel good as new asap!"
  - "Morning, thank you, I am OK. Working on exchange."

- Travel requests / action items:
  - Change [redacted] ticket to London — depart on May 30
  - Book InterContinental hotel in London — May 30–June 2
  - Book train ticket from London to Paris (departure details truncated)

- Footer: FLIGHTS | HOTELS | CARS | CRUISES  
- Record locator: [redacted]

TA_R1_01112233
EFTA02286188

## FLIGHT INFORMATION (cont.)

| Field | Details |
|---|---|
| Trip | Paris to Osaka |
| Flight | AF 292 |
| Departing | Thu, May 16, 2019 — 01:55 PM; Paris — Charles De Gaulle (CDG) |
| Arriving | Fri, May 17, 2019 — 08:45 AM; Osaka — Kansai International (KIX) |
| Other information | Citizens of France must carry a valid passport. Airline baggage fees/rules: https://myamextravel.com/baggage |
| Note | Do NOT REPLY to this email; contact phone number in image is redacted.

## FLIGHT INFORMATION (cont.)

## Air France

Operated By Air Franco

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

[x]

Your Seats:

W Premium Economy

Boeing 777-200/200Er

Meals: Meals Snack

FLIGHT CONFIRMATION



Air France:

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri. May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## ARRIVING (cont.)

Key details from the image:

*   **Airline:** British Airways
*   **Flight:** Non-stop
*   **Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat Class:** C Business Class
*   **Aircraft:** Boeing 787-9
*   **Meals:** Meals
*   **Baggage:** 2PC per adult
*   **Ticket:** Mentioned (details redacted)
*   **Emergency Assistance Hotline:** Available when traveling over 100 miles from home.

## ARRIVING (cont.)

- Organization: American Express Centurion Travel Service / American Express Travel
- Action: "Manage Your Trip" (button). "View and manage your Trip by logging onto American Express Travel."
- Emergency assistance: legal, financial or other select emergency coordination and assistance including medical and legal referrals, passport replacement, cash wire — Card Members may be responsible for costs charged by third‑party service providers.
- Phone numbers: 1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial collect)
- Entry and Exit Information for Travel: recommends periodically reviewing www.visacentral.com for up-to-date entry/exit/visa requirements (AmEx disclaims accuracy/liability).
- Privacy/email note: you may receive customer service emails even if you have requested no marketing; see American Express Privacy Statement at www.americanexpress.com/privacy
- Itinerary/PDF: "See attached itinerary PDF or link for full terms and conditions." PDF viewer: http://www.adobe.com/products/acrobat/readstep.html
- Closing line present: "Thank you for choosing American Express Centurion Travel Service"

## ARRIVING (cont.)

not limited to, daily resort or facility fees, may be applicable to your sk payable to the hotel operator at check-out from the property. You ma) inquire with the hotel before your trip regarding the existence and amo such charges.

Liability Statement. American Express Travel Related Services Comp and its parent. subsidiaries. affiliates and representatives (collectively, act as an agent for travel suppliers and you understand and agree tha' shall not be liable for any loss, injury, expense or damage to persons property resulting. directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays, overbooking's. cancellati' services, cessation of operations. accidents or failures of equipment, c changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes. floods. climatic aberrations. acts of governmental author unrest, strikes. riots. theft, disease, accidents or failures related to the internet, telecommunications lines or facilities, or third party technolog systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a making arrangements that meet your individual needs. We consider vi factors in identifying travel suppliers to you and recommending specifi itineraries. In this role, we are acting as an independent third party an< fiduciary. We want you to be aware that certain suppliers pay us comr as well as incentives for reaching sales targets or other goals. and fror time may also provide incentives to our travel counselors. Certain suc may also provide compensation to us for various marketing and admir services that we perform for them. such as granting them access to or marketing channels, participating in marketing programs and supportii technology initiatives. In addition. we receive compensation from supp when customers use the American Express Card or other American products to pay for supplier products and services. From time to time enter into other business relationships with suppliers and these arran( including levels and types of compensation and incentives we receive. subject to change. In identifying suppliers and recommending itineraril may consider a number of factors, including supplier availability and y preferences. The relationships we have with suppliers may also influe suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number 1022318. Wash State Seller of Travel Registration Number: UBIff600469694. Iowa: TA Registered Iowa Travel Agency.

## ARRIVING (cont.)



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To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38.70).

	- Ticket is refundable, changes are subject to difference in fare.

## • Thu, 3O May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:2O pm

Please reply to this email and provide your authorization to proceed.

## Regards.

Natalia (Natasha) Molotkova

## Regards. (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 30. Also can we book her a regular room at the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris departing around 2:30pm.

FLIGHTS | HOTELS | CARS | CRUISES

## Regards. (cont.)

## RECORD LOCATOR:

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>Mtps //myamextravel corn/baggage</u>

Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

## Paris to Osaka

## FLIGHT AF 292

## DEPARTING

Thu. May 16 2019, 01.55 PM
Paris
Charles De Gaulle (CDG)

## DEPARTING (cont.)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop

Duration:11 Hrs 50 Mins

Departure Terminal:Terminal 2 F

Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats:

[x]

W Premium Economy

Boeing 777-200/200Er

Meals: Meals Snack

FLIGHT CONFIRMATION



Air France:

Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## DEPARTING (cont.)

Key details from the flight confirmation:

*   **Arrival:** Fri, May 31 2019, 05:20 PM, London Heathrow (LHR)
*   **Airline:** British Airways
*   **Flight Type:** Non-stop
*   **Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat Class:** C Business Class
*   **Aircraft:** Boeing 787-9
*   **Baggage:** 2PC per adult
*   **Ticket and Traveller Information:** Present, details are redacted.

## DEPARTING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical, legal. financial or other select emergency coordination and assistance services, including medical and legal referrals. passport replacement. cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

## Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral corn</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our mail practices, please review the American Express Privacy Statement at <u>www americanexpress coin/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

## <u>Entry and Exit Information for Travel</u> (cont.)

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries. affiliates and representatives (collectively, 'Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots, theft, disease. accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: U8l#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about -mail security or report a suspicious -mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Evross is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. Shipping charges andior foes you authorize. Wo reserve the right to note prate and preference data for servicing purposes. ✓