To: Emma Gordon
Cc: Amex Centurian Travel
From: Lesley Groff
Sent Sun 2/11/2018 9:32:32 PM
Subject Re: Aspen Snowmass Quote resend from Emma

Ok, thank you...
Lesley

On Feb 11, 2018, at 2:39 PM, Emma Gordon <██████████> wrote:

Hello Leslie: unfortunately the package is non refundable. The insurance which covers trip interruption and medical was chosen not to be purchased. Please reach out to your Amex agent for further questions on this matter. Thank you, Emma

Sent from my iPhone

On Feb 11, 2018, at 12:19 PM, Lesley Ndebele. <blackened out> wrote:

HI Emma...I understand we were able to have the lessons all scooted to tomorrow and Tuesday! that is fantastic! What happens to the night at the hotel we missed however? Do we receive a credit for the one night?

On Feb 11, 2018, at 10:28 AM, Emma Gordon <blackened out> wrote:

Hello Lesley; we were working behind the scenes yesterday and now this morning I've already reached out to push everything by one day. The hotel was contacted last night and knows they will arrive today. And we have today to reorganize the activities. We are on it. I am not in the office today, but our team is rescheduling. It is early here and a busy time at the ski schools. And many others had challenges as well getting into Aspen yesterday. So busy times indeed. I will be back in touch later this afternoon MST time.. once this is all resolved. It may be closer to 4pm MST. But the goal is to push all activities beginning tomorrow. Thank you for your patience. Emma

Sent from my iPhone

On Feb 11, 2018, at 6:48 AM, Lesley Groff <██████████████████> wrote:

Hi Emma.  and  are stuck in Chicago. Their flight was cancelled to aspen. We tried numerous other flights, even One to Vail, All cancelled. They are trying again today to leave Chicago for aspen but will not arrive until 1pm. We need to shift the lessons All a day. They should have ski lesson tomorrow 12th and ski/snowboard on tues 13th. I understand amex tried and tried calling yesterday but the phone lines were not working. How

do we make this happen? We were able to let the hotel know but the ski lessons/rentals still remain in limbo. What happens next? How can we fix all this? Lesley

Sent from my iPhone

Email Exchange Summary:

*   **From:** Natalia Molotkova to Emma Gordon. Subject: Aspen Snowmass Quote. Asks about travel insurance.
*   **Reply:** Emma Gordon needs to know when Natalia would like to reserve and states that she has not yet received official confirmation.
*   **Natalia Molotkova:** Centurion Relationship Manager. Hours: Mon-Fri 9AM-5:30 PM EST.
*   Date: February 7, 2018.
*   Time of Natalia's email: 10:24 AM
*   Time of Emma's reply: 12:30 PM

Hello. When the guests arrive, there is a number they phone and the driver will be th final traveling documents. The airport is about 15 minutes from the lodge.

Emma

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From: Lesley Groff

Sent:Wednesday, February 07, 2018 9:49 AM

To: Emma Gordon

Cc: Amex Centurian Travel

Subject: Re: Aspen Snowmass Quote resend from Emma

Emma, Below is the flight information for the girls...how/where do they meet ui the transportation on Feb. 15th for trip back to airport? (Natasha at Amex is tic

## Saturday 10 Feb 18

## Flight Information

| Category             | Detail                                     |
| -------------------- | ------------------------------------------ |
| Date                 | 10 Feb 2018                                |
| Airline              | American Airlines                          |
| Airline Record Locator | [Redacted]                                  |
| Flight/Class         | AA 2587 M Economy Class                    |
| Origin               | New York La Guardia, La Guardia            |
| Destination          | Chicago, Chicago O'hare International     |
| Departing            | 07:30 AM                                   |
| Arriving             | 09:21 AM                                   |

## Flight Information (cont.)

<table><tr><th>Departure Terminal</th><th>Terminal B</th></tr><tr><td>Arrival Terminal</td><td>Terminal 3</td></tr><tr><td>Estimated Time</td><td>2 Hrs 51 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date</td><td>10 Feb 2018</td></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Operated By</td><td>Skywest Airlines As American Esc</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 3098 M Economy Class</td></tr><tr><td>Origin</td><td>Chicago, Chicago O'hare Intemati</td></tr><tr><td>Destination</td><td>Aspen, Aspen</td></tr><tr><td>Departing</td><td>10:45 AM</td></tr><tr><td>Arriving</td><td>12:56 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Estimated Time</td><td>3 Hrs 11 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td>Thursday 15 Feb 18</td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date</td><td>15 Feb 2018</td></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Operated By</td><td>Skywest Airlines As American Eaf.</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 3048 V Economy Class</td></tr></table>

## Flight Information (cont.)

Origin: Aspen, Aspen
Destination: Dallas, Dallas/Fort Worth Internati
Departing: 12:20 PM
Arriving: 03:29 PM
Estimated Time: 2 Hrs 9 Mins
Stops: Non-stop
Confirmed

## Flight Information

Date: 15 Feb 2018
Airline: American Airlines
Airline Record Locator: ██████
Flight/Class: AA 1170 V Economy Class
Origin: Dallas, Dallas/Fort Worth Internati
Destination: New York La Guardia, La Guardia
Departing: 04:35 PM
Arriving: 08:58 PM
Arrival Terminal: Terminal B
Estimated Time: 3 Hrs 23 Mins
Stops: Non-stop
Confirmed

On Feb 7, 2018, at 10:50 AM, Emma Gordon <███████████> wrote:

Done. Please let me know if you do not see it in your inbox.

Thanks, Emma

<image001.png       Emma-D Gordon
>

## Flight Information (cont.)



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<table><tr><th>From:  Lesley Groff</th></tr><tr><td>Sent:Wednesday, February 07, 2018 8:12 AM</td></tr><tr><td>To:Emma Gordon
Cc:Amex Centurian Travel</td></tr><tr><td>SubjectRe: Aspen Snowmass Quote resend from Emma</td></tr></table>

Can you send me the ONE QUOTE only for Snowmass Villas at Snowma the one option? That would be super!

On Feb 7, 2018, at 9:58 AM, Emma Gordon wr

Just checked the quote snd it looks correct to cover them for 4 day! good to me.

Sent from my iPhone

On Feb 7, 2018, at 4:57 AM, Lesley Groff <> wrote:

The girls would like to ski all 4 full days they are there: Feb we make it 4 days of skiing and rentals (including the snowbc

On Feb 6, 2018, at 8:13 PM, Emma Gordon a

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## Flight Information (cont.)

*   **From:** [redacted]
*   **Sent:** Tuesday, February 06, 2018 6:11 PM
*   **To:** [redacted], Emma Gordon
*   **Subject:** Aspen Snowmass Quote resend from Emma
*   **Quote Options:** Snowmass, Snowmass Option 2, Aspen
*   **Travel Dates:** Arriving 2/10/2018, departing 2/15/2018
*   **Travel Agent:** Natasha Molotkova
*   **Quote Number:** [redacted]
*   **Telephone:** [redacted]
*   **E-mail:** [redacted]

## Flight Information (cont.)

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