<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Saturday, February 4, 2012 1:45 AM</td></tr><tr><td>To:</td><td>customer care</td></tr><tr><td>Subject:</td><td>Re: PictureFrames.com - Order Confirmation</td></tr></table>

Thank =ou Kate. I never received any sort of email with a shipping quote for =he first order. I was waiting for it to approve before you shipped it, =ut I only got the email confirm that it had been shipped, I never =pproved the shipping quote. I have no idea what I'm even being charged =or shipping for the first order. I was waiting to get the quote so I =ould decide what service of shipping I would like as well. I need these =rames as soon as possible. If I had been notified before they were =hipped with the quote and shipping info, I could have made an informed =ecision. Nothing I can do about that now.

Regards to the second =rder, if I were to have them shipped to New York, what is the earliest = could receive them?

On Feb 3, 2012, =t 6:25 PM, customer care wrote:

Good afternoon

[ ]

Thank you for your order with us. I do sincerely apologize that the phone lines =ere busy when you attempted to call. Thank you for letting us know you have had =rouble. Well look into this for you, absolutely. Were you attempting to =each us at our 221 0262 number? If so, you can also reach us at as =well.

Regarding this order, thank you for your reply. We can certainly proceed with this =duplicate order. International orders require customer authorization for =shipping quotes. We will make note that you have approved the shipping =nd order total for this order and will proceed to get your order into production.

Your order will complete production in 2 business days. Once your order ships, you =ill receive an email confirmation. The delivery date for your order will be =he length of production time (2 business days) + the normal transit time to =our shipping location. (For international orders, this is 5 to 10 business =ays, regardless of location and service selected.) This email will have your =racking information in it.

I have checked with my supervisor regarding the issue with your tracking =umber. The tracking information for your order is for a Delivery Confirmation for =our package. This means that the tracking information will not show tracking =uring transit - rather, once the package has arrived at your local post =ffice, the information will update for you and will let you know when the package =ill be delivered. Therefore for your first order, we do not have an exact =xpected delivery date.

Regarding your new order, we are looking into a way that we can gather this =racking information for you. We will be in touch with you on Monday.

Please let me know if you have additional questions and I will be happy to assist =you.

Regards,

Kate

Customer Care Representative

Graphik =imensions Ltd.° I Parent of pictureframes.com Bring Your =rt To Life"



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This email is confidential and is for the attention of the addressee only and =raphik Dimensions Ltd.° / pictureframes.com accepts no =esponsibility for information, errors or omissions contained in it. If you received this email in =rror, please inform us by reply and delete all copies from your system. No legally =inding commitments are or will be created by this email and where it is our =ntention to create such legally binding commitments, we will do so through hard =opy correspondence or documents.

From: =mailto [ ]
Sent: Friday, February 03, 2012 4:13 PM
To:
Subject: Re: PictureFrames.com - Order Confirmation

I received a call from you to confirm this order. It is =xactly the same as an order I placed last week. It is an accurate order. I want to =roceed in placing this duplicate order.

I have tried calling your 800 number for the past 2 days, but it is =constantly busy, fyi.

Also, when you sent the previous order via LISPS, the tracking info =s not correct. I am unable to track my order which is not good for my job. My =mployer needs to be given an exact delivery date. When you send this order, =lease send it so I am able to track the order. Thank you.

On Feb 2, 2012, at 3:30 PM, ████████████████████████ wrote:

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Dear [ ]

Thank you for shopping at PictureFrames.com, the Online Store of Graphik Dimensions =td. We are processing your order and will send you = tracking email upon shipment.

Your order number is: ████████

If you have any = questions, please reply to this email or =ontact us toll-free at Our customer =ervice representatives will be happy to help you. =lease include your order number in any =orrespondence regarding this order.

Here is your order summary:

Description = / Color: Express Production Option
Size: " x "
Price: $9.50
Unit =rice:
Quantity: 
Cost: $9.50
1
$9.50

CRQ13 Cirque - Black 7" x 5" $21.80
Classic: Clear Acrylic & Foamcore =acking
$5.25
Unit =rice:
Quantity: 
Cost: $27.05
14
$378.70

SUBTOTAL: 
Shipping: $388.20
Will Email Rate
Tax (NC): 
Insurance: 
TOTAL: $0.00
$1.99
$390.19

Shipping Address: FTC
6100 Red Hook Quarters
Suite B3
St.Thomas, =irgin Islands 00802
Billing Address: 301 E. 66th =t.

New York, New York 10065
Shipping Method: 
Rate will be e-mailed to =ou.

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© =008 Graphik Dimensions Ltd.

<u>2103 Brentwood</u> St. High Point, NC = =7263

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