To: █████████████████████████████████████████████
From: Natalia Molotkova
Sent: Thur 4/25/2019 2:29:55 PM
Subject: New Ticket for New person: Krystyna Pyszkova

Title: American Express ®

Thank you!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## May 12, 2024

On Apr 25, 2019, at 10:23 AM, Natalia Molotkova ███████████████████████████████████
wrote:

What is expiration of her passport? You sent me expired date.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

yes, 4775. thanks!

On Apr 25, 2019, at 10:03 AM, Natalia Molotkova ██████████████████ wrote:

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
Hours: Mon through Friday 9AM-530PM EST

## May 12, 2024 (cont.)

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

OMG I did ....and that is correct! I had an eye exam this morning and my pupils are dilated....can't see PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <blackened out> wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

ok....no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <blackened out> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <blackened out> wrote:

## May 12, 2024 (cont.)

The image is blank.
Relevant entities:
- Krystyna Pyszkova (passenger)
- Natalia (Natasha) Molotkova (Centurion Relationship Manager)
- American Express
- Air France
- Czech Airlines

Flight Details:
- Barcelona Intl Airport (BCN) to Paris Charles de Gaulle Airport (CDG) on Air France 1149, Saturday, April 27, 10:05 am to 12:05 pm (2h 0m)
- Paris Charles de Gaulle Airport (CDG) to Prague Vaclav Havel Airport (PRG) on Czech Airlines 759, Sunday, April 28, 9:45 am to 11:30 am (1h 45m)

Ticket Information:
- Class: Economy
- Total price: $632.90
- Non-refundable
- EUR70.00 (Air France) and EUR60.00 (Czech Airlines) cancellation fees


Your response is required to complete this reservation. Prices and avail

• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona
PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E
actions of the service provider and the only remedy for any claims relating to services or products provided by the se
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and p

## May 12, 2024 (cont.)

**Key Information:**

*   **Total Air Reservation:** $632.90
*   **Non-refundable Ticket Fees:** EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   **Flight Details:**
    *   **April 27:** Air France 1149 (Barcelona (BCN) to Paris (CDG))
    *   **April 28:** Czech Airlines 759 (Paris (CDG) to Prague (PRG))
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Hours:** Mon-Fri 9AM-5:30PM EST
*   **Request:** Round trip coach ticket for Krystyna Pyszkova from Barcelona.

## May 12, 2024 (cont.)

Key details from the image:

*   Price: $1098.00
*   Total air reservation cost: $632.90
*   Ticket is non-refundable.
*   Natalia Molotkova is the Centurion Relationship Manager.
*   Flight details:
    *   Sat, 27 Apr, Air France 1149, Barcelona (BCN) to Paris (CDG)
    *   Sun, 28 Apr, Czech Airlines 759, Paris (CDG) to Prague (PRG)
*   Email from Natalia to client regarding refundable price.

## May 12, 2024 (cont.)

- Passenger: [name redacted] (Czech Republic)
- Trip request: Round trip — Barcelona (BCN) → Prague (PRG) via Paris (CDG)
- Total price (including taxes & fees): $632.90
- Non-refundable fees: EUR 70.00 (Air France), EUR 60.00 (Czech Airlines)
- Action required: Reply to the email to authorize and complete the reservation
- Agent: [name redacted], Centurion Relationship Manager — Hours: Mon–Fri 9AM–5:30PM EST
- Note: Portions of the document are redacted

Itinerary:
| Date | Airline / Flight | Class | Duration | Depart (airport / time) | Arrive (airport / time) |
|---|---:|---|---:|---|---|
| Sat, 27 Apr | Air France 1149 | Economy | 2h 0m | Barcelona Intl Airport (BCN) — 10:05 am | Paris Charles de Gaulle (CDG) — 12:05 pm |
| Sun, 28 Apr | Czech Airlines 759 | Economy | 1h 45m | Paris Charles de Gaulle (CDG) — 9:45 am | Prague Václav Havel Airport (PRG) — 11:30 am |

## May 12, 2024 (cont.)

Key entities:

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Krystyna Pyszkova (from Czech Republic)
*   Need round trip coach ticket: Barcelona to Paris on April 28 at 9am
*   Price: $1098.00
*   Hours: Mon through Friday 9AM-5:30PM EST

## May 12, 2024 (cont.)

*   **Request:** Refundable price inquiry for air ticket.
*   **Air Reservation Total:** $632.90.
*   **Non-refundable Ticket Cost:** EUR70.00 (Air France) and EUR60.00 (Czech Airlines).
*   **Air France Flight (Sat, 27 Apr):** Barcelona (BCN) to Paris (CDG), 10:05 am - 12:05 pm.
*   **Czech Airlines Flight (Sun, 28 Apr):** Paris (CDG) to Prague (PRG), 9:45 am - 11:30 am.
*   **Natalia Molotkova:** Centurion Relationship Manager.
*   **Hours:** Mon-Fri 9 AM-5:30 PM EST.
*   **Customer Details:** Krystyna Pyszkova, Czech Republic, round trip ticket from Barcelona to Prague for April 28 at 9 AM.

## May 12, 2024 (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

Your response is required to complete this reservation. Prices and availability are st

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 ant Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on

## May 12, 2024 (cont.)

on Sunday April 28 at 9am. Below are her details:
Krystyna Pyszkova
Czech Republic
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services provided by the service provider.

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova ██████████████████████████████ wrote:

Your response is required to complete this reservation. Prices and availability are su

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c

• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

## May 12, 2024 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

## Krystyna Pyszkova

Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

## • Sat, 27 Apr - Air France 1149 - Economy - 2h Om

Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

## • Sat, 27 Apr - Air France 1149 - Economy - 2h Om (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and no and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

thanks

On Apr 25, 2019, at 10:02 AM, Natalia Molotkova <████████████████████████████> wrote:

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Sat, 27 Apr - Air France 1149 - Economy - 2h Om (cont.)

## Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't se( PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <████████████████████████████████> wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
████████
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova

> W

$1098.00

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <

Your response is required to complete this reservation. Prices and avail

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czec

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om

Departing: Barcelona Intl Airport (BCN) at 10:05 am

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   **Flights**:
    *   Paris Charles de Gaulle Airport (CDG) to Prague Vaclav Havel Airport (PRG)
    *   Czech Airlines 759, Economy
    *   Departure CDG: April 28 at 9:45 am
    *   Arrival PRG: 11:30 am
    *   Arrival Paris Charles de Gaulle Airport (CDG) at 12:05 pm
*   **Traveler**: Krystyna Pyszkova
*   **Reservation request:** A round trip, coach ticket for Krystyna Pyszkova from Barcelona to PRAGUE on Sunday April 28 at 9am.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, Mon-Fri 9AM-530PM EST
*   **Total air reservation**: $632.90
*   **Ticket**: Non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Date | Airline / Flight | Class | Duration | Depart (Airport / Time) | Arrive (Airport / Time) |
|---|---:|---|---:|---|---|
| Sat, 27 Apr | Air France 1149 | Economy | 2h 0m | Barcelona Intl Airport (BCN) — 10:05 am | Paris Charles de Gaulle (CDG) — 12:05 pm |
| Sun, 28 Apr | Czech Airlines 759 | Economy | 1h 45m | Paris Charles de Gaulle (CDG) — 9:45 am | Prague Vaclav Havel (PRG) — 11:30 am |

- Passenger: Krystyna Pyszkova (Czech Republic)
- Request: Round trip, coach ticket (mentioned for travel from Barcelona; noted "on Sunday April 28 at 9am")
- Sender / Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Agent hours: Mon–Fri 9AM–5:30PM EST
- Price shown: $1098.00
- Additional: Email contains redacted contact information and American Express / Centurion privacy/footer text.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the email:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Request:** Refundable price for an air reservation
*   **Air Reservation Details:**
    *   Total cost: $632.90 (including taxes and fees)
    *   Non-refundable ticket cost: EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
    *   **Flight 1:** Apr 27 - Air France 1149 - Barcelona (BCN) to Paris (CDG) - 2h 0m
    *   **Flight 2:** Apr 28 - Czech Airlines 759 - Paris (CDG) to Prague (PRG) - 1h 45m
*   **Action Required:** Reply to the email with authorization to proceed.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

**Key Details:**

*   Round trip ticket needed for Krystyna Pyszkova, Barcelona to Prague, April 28, 9am.
*   Total air reservation: $632.90. Ticket is non-refundable.
*   **Outbound:**
    *   Air France 1149, Economy (2h 0m)
    *   Departing: Barcelona (BCN) 10:05 am, April 27
    *   Arriving: Paris (CDG) 12:05 pm
*   **Inbound:**
    *   Czech Airlines 759, Economy (1h 45m)
    *   Departing: Paris (CDG) 9:45 am, April 28
    *   Arriving: Prague (PRG) 11:30 am
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager. Hours: Mon-Fri, 9 AM - 5:30 PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Traveler: [name redacted]  
- Country shown: Czech Republic

- Request: round-trip coach ticket (Barcelona → Paris)  
  - Outbound: Sunday, April 28 — 9:00 AM  
  - Earlier message: "Saturday April 27th arriving around 12pm" (arrival note)

- Price quoted: $1,098.00  
- Refundability: "no to fully refundable" / question asked: "Can you tell me the refundable price?"

- Agent: Centurion Relationship Manager (name redacted: Natalia (Natasha) Molotkova visible but redacted per image)  
  - Hours: Mon–Fri 9AM–5:30PM EST

- Timestamp: Apr 25, 2019, 9:52 AM

- Company/footnote: American Express / Centurion (privacy statement and concierge-service disclaimer present)

- Document: contains multiple redactions of contact details and email addresses.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key details from the email:

*   **Date:** April 25, 2019, 9:43 AM
*   **Sender:** Natalia Molotkova, Centurion Relationship Manager
*   **Recipient:** (Not shown, but implies a client)
*   **Subject:** Air reservation
*   **Total Air Reservation:** $632.90

*   **Flight 1:**
    *   **Date:** Sat, 27 Apr
    *   **Airline:** Air France 1149
    *   **Class:** Economy
    *   **Duration:** 2h 0m
    *   **Departing:** Barcelona Intl Airport (BCN) at 10:05 am
    *   **Arriving:** Paris Charles de Gaulle Airport (CDG) at 12:05 pm

*   **Flight 2:**
    *   **Date:** Sun, 28 Apr
    *   **Airline:** Czech Airlines 759
    *   **Class:** Economy
    *   **Duration:** 1h 45m
    *   **Departing:** Paris Charles de Gaulle Airport (CDG) at 9:45 am
    *   **Arriving:** Prague Vaclav Havel Airport (PRG) at 11:30 am

*   **Additional Request:** Round trip coach ticket for Krystyna Pyszkova from Barcelona to Prague on Sunday April 28 at 9am.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Total air reservation (including taxes & fees): $632.90
- Ticket non‑refundable: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)

Flights:
- Sat, 27 Apr — Air France 1149 — Economy — 2h 0m  
  - Depart: Barcelona Intl Airport (BCN) 10:05 AM  
  - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM

- Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m  
  - Depart: Paris Charles de Gaulle (CDG) 9:45 AM  
  - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 AM

Passenger / request:
- Passenger: Krystyna Pyszkova  
- Request: round‑trip coach ticket from Barcelona to Paris (note: email asks for Barcelona → Paris on Sunday April 28 at 9 AM)

Contact / sender:
- Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Hours: Mon–Fri 9 AM–5:30 PM EST  
- Email addresses partially redacted in image

Other:
- © 2015 American Express (top of document)  
- Message: "Please reply to this email and provide your authorization to proceed."

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key details from the image:

*   Email from Natalia Molotkova (Centurion Relationship Manager) on April 25, 2019.
*   Total air reservation cost: $632.90
*   Ticket is non-refundable; EUR70.00 (Air France), EUR60.00 (Czech Airlines).
*   Flight 1: Air France 1149, April 27, Barcelona to Paris.
*   Flight 2: Czech Airlines 759, April 28, Paris to Prague.
*   Initial cost of the request: $1098.00
*   Working hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Passenger: Krystyna Pyszkova (Czech Republic)

- Agent/contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST  
  - Email: redacted in image

- Price/fees:
  - Total air reservation (including taxes & fees): $632.90
  - Ticket non-refundable
  - Change/fee amounts: EUR 70.00 (Air France), EUR 60.00 (Czech Airlines)

- Itinerary:
  - Sat, 27 Apr — Air France 1149 — Economy — Duration 2h 00m  
    - Depart: Barcelona Intl Airport (BCN) at 10:05 AM  
    - Arrive: Paris Charles de Gaulle Airport (CDG) at 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — Duration 1h 45m  
    - Depart: Paris Charles de Gaulle Airport (CDG) at 9:45 AM  
    - Arrive: Prague Vaclav Havel Airport (PRG) at 11:30 AM

- Action requested: Reply to the email to provide authorization to proceed.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturc 28 at 9am. Below are her details:

Krystyna Pyszкова
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and nc and,or fees you authorize. We reserve the right to note profile and preference data for servicing purposes

thank you! it is 2024!!
not 2014

P Expires May 12, 2024
thank you!

On Apr 25, 2019, at 10:06 AM, Natalia Molotkova <██████████████████████████████████████████████████████> wrote:

Also, you said: P Expires: May 12, 2014. Make sure she has valid passport.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please a

Regards,
Natalia (Natasha) Molotkova
Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated....can't see
PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <  > wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

ok....no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <  > w

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   Email requesting the refundable price for a flight reservation.
*   Total air reservation cost: $632.90.
*   Ticket is non-refundable: EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   Outbound flight: Sat, 27 Apr - Air France 1149, Barcelona (BCN) to Paris (CDG).
*   Return flight: Sun, 28 Apr - Czech Airlines 759, Paris (CDG) to Prague (PRG).
*   Krystyna Pyszkova needs a round trip, coach ticket from Barcelona to Prague on Sunday, April 28 at 9 am.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Working Hours: Mon through Friday 9AM-530PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key details from the image:

*   Total air reservation: $632.90
*   Non-refundable ticket fees: EUR70.00 (Air France), EUR60.00 (Czech Airlines)

Flights:

*   Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
    *   BCN to CDG
    *   Departs 10:05 am, arrives 12:05 pm
*   Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
    *   CDG to PRG
    *   Departs 9:45 am, arrives 11:30 am

Natalia (Natasha) Molotkova is a Centurion Relationship Manager. Hours: Mon through Friday 9AM-530PM EST

Request for a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Prague on Sunday April 28 at 9am.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   **Traveler:** Krystyna Pyszkova, Czech Republic.
*   **Total cost:** \$1098.00.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Inquiry:** Refundable price for the reservation.
*   **Air reservation cost:** \$632.90.
*   **Ticket Refund Policy:** Non-refundable. EUR70.00 (Air France) and EUR60.00 (Czech Airlines).
*   **Flight 1:** Air France 1149, Apr 27, Barcelona (BCN) to Paris (CDG).
*   **Flight 2:** Czech Airlines 759, Apr 28, Paris (CDG) to Prague (PRG).

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Sender: Centurion Relationship Manager (name and contact redacted) — Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Request: Round-trip coach/economy ticket for passenger (name redacted), Czech Republic — Barcelona → Prague, arrival requested Sun Apr 28 ~9:00 AM
- Price & rules:
  - Total (including taxes/fees): $632.90
  - Ticket non-refundable; fees: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)
- Itinerary:
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 0m
    - Depart Barcelona Intl Airport (BCN) 10:05 AM → Arrive Paris Charles de Gaulle (CDG) 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
    - Depart Paris CDG 9:45 AM → Arrive Prague Vaclav Havel Airport (PRG) 11:30 AM
- Action: Response required to complete reservation (contact details redacted)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the acts or omissions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any loss, damage, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

ok....no to fully refundable.  I assume this was the closest outbound flight arriving near 2pm?

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the email thread:

*   Original price: $1098.00
*   Air reservation (including taxes and fees): $632.90
*   Ticket: Non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   Flight 1: Air France 1149, April 27, Barcelona (BCN) to Paris (CDG)
*   Flight 2: Czech Airlines 759, April 28, Paris (CDG) to Prague (PRG)
*   Natalia Molotkova: Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Request: round-trip coach ticket from Barcelona (BCN) to Prague (PRG); travel includes a segment on Sunday 28 Apr.
- Passenger: [name redacted]
- Country: Czech Republic
- Total air reservation (including taxes & fees): $632.90
- Ticket policy: non-refundable; service fees: EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
- Action required: reply to email with authorization to proceed
- Agent/contact: Centurion Relationship Manager [name redacted]; hours Mon–Fri 9AM–5:30PM EST

Flights:
- Sat, 27 Apr — Air France 1149 — Economy — 2h 0m  
  - Depart: Barcelona Intl Airport (BCN) 10:05 AM  
  - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM

- Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m  
  - Depart: Paris Charles de Gaulle (CDG) 9:45 AM  
  - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 AM

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on
on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is ag
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@██████████
████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <██████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products you use.

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Itinerary:
- Sat, 27 Apr — Air France 1149 — Economy — 2h 00m
  - Depart: Barcelona Intl Airport (BCN) 10:05 am
  - Arrive: Paris Charles de Gaulle (CDG) 12:05 pm
- Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
  - Depart: Paris Charles de Gaulle (CDG) 9:45 am
  - Arrive: Prague Vaclav Havel (PRG) 11:30 am

Request / actions:
- "Please reply to this email and provide your authorization to proceed."
- Request for a round-trip coach ticket for Krystyna Pyszkova from Barcelona to Paris (message mentions "Saturday 28 at 9am").

People / contacts:
- Passenger: Krystyna Pyszkova (Czech Republic)
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email/phone partially redacted in image

Other visible text:
- Note from user/context: "P Expires: May 12, 2014. Make sure she has valid passport."
- Footer: American Express / Centurion Card privacy statement (© 2015 American Express).

Also, you said: P Expires: May 12, 2014. Make sure she has valid passport.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise C

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct!  I had an eye exam this morning and my pupils are dilated...can't see!  I tho PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova < > wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

ok....no to fully refundable.  I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova < > wrote:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

<table><tr><th></th><th></th><th>$1098.00 

Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Mana er</th></tr><tr><td></td><td></td><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td>Hi there! Can you tell me the refundable price?</td></tr><tr><td></td><td></td><td>On Apr 25, 2019, at 9:43 AM, Natalia Molotkova ‹ &gt; w</td></tr><tr><td></td><td></td><td>Your response is required to complete this reservation. Prices and availability</td></tr><tr><td></td><td></td><td>• Total air reservation, including taxes and fees: $632.90.</td></tr><tr><td></td><td></td><td>• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airli</td></tr><tr><td></td><td></td><td>• Sat, 27 Apr - Air France 1149 - Economy - 2h Om
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm</td></tr><tr><td></td><td></td><td>• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am</td></tr><tr><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er</td></tr><tr><td></td><td></td><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td>On it.</td></tr><tr><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion <u>Relationshi</u> Manager
@
Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key details from the image:

*   **Request:** Round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Sunday April 28 at 9am.
*   **Customer:** Krystyna Pyszkova (Czech Republic)
*   **Agent:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Reply:** Total air reservation $632.90. Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines).
*   **Flight Details:** Sat, 27 Apr - Air France 1149 - Economy. Barcelona Intl Airport (BCN) at 10:05 am to Paris Charles de Gaulle Airport (CDG) at 12:05 pm.
*   **Question:** Refundable price inquiry.
*   **Hours:** Mon through Friday 9AM-530PM EST.
*   **Initial price:** $1098.00

## Hours: Mon through Friday 9AM-530PM EST (cont.)

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED] EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris or PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszкова from Barcelona to Paris on Saturday
Sunday April 28 at 9am. Below are her details:

Krystyna Pyszкова
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider
shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

## Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <██████████████████████████> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <██████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpeess cornlphishing.</u> O 2015 American Express. NI rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack actions or the service provider and the only remedy for any claims relating to services or products provided by the service provider is ag responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszкова from Barcelona to Paris on Saturday April 25 at 9am. Below are her details:

Krystyna Pyszкова
Czech Republic


Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <█████████████████████████> wrote:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $632.9O.

• Ticket is non-refundable, EUR7O.OO (Air France) and EUR6O.OO (Czech Airlines) change

• Bat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 1O:O5 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:O5 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lb 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRO) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards.
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturc PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
<u>Czech Re</u> ublic

Privacy Statement | Visit the Centurion Card website

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penal

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing:Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday April 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>-.)—encnncyrest: conrcki,fr.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amor

## Hours: Mon through Friday 9AM-530PM EST (cont.)

of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider an
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

What is expiration of her passport? You sent me expired date.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, 4775. thanks!

On Apr 25, 2019, at 10:03 AM, Natalia Molotkova <redacted> wrote:

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise C

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't see! I tho PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <██████████████████████████████████████> wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <[REDACTED]> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <[REDACTED]> w

Your response is required to complete this reservation. Prices and availability
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airli
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Action requested: Reply to email with authorization to proceed.
- Sender role: Centurion Relationship Manager (contact info redacted). Hours: Mon–Fri 9AM–5:30PM EST.
- Trip request: Round-trip coach ticket from Barcelona to Prague for a passenger (name redacted) on Sun, 28 Apr (departure requested at 9:00 AM).
- Passenger country: Czech Republic.
- Price: Total air reservation (including taxes and fees): $632.90.
- Refund/fees: Ticket non-refundable; EUR70.00 (Air France) and EUR60.00 (Czech Airlines) noted.
- Itinerary (visible):
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 0m
    - Depart: Barcelona Intl Airport (BCN) 10:05 AM
    - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
- Misc: Email includes American Express/Privacy statement (©2015) and redacted contact details.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on
on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is ag
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

## Hi there! Can you tell me the refundable price?

████████████On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on
PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

## Hi there! Can you tell me the refundable price? (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services you use.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change fee
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszкова from Barcelona to Paris on Saturday, April 25 at 10am and Sunday April 28 at 9am. Below are her details:

## Hi there! Can you tell me the refundable price? (cont.)

Key information from the image:

*   **Krystyna Pyszkova** is the email recipient.
*   **Natalia (Natasha) Molotkova** is a Centurion Relationship Manager.
*   Natalia's hours are Monday through Friday 9AM-5:30 PM EST.
*   Total air reservation cost is **$632.90**.
*   One of Natalia's emails mentions a price of **$1098.00**.
*   Email exchange is about a flight arriving around **12pm** on Saturday, April 27th.

## Hi there! Can you tell me the refundable price? (cont.)

- Passenger: Krystyna Pyszkova (Czech Republic)
- Ticket: non-refundable — EUR 70.00 (Air France), EUR 60.00 (Czech Airlines)
- Itinerary:
  - Sat 27 Apr — Air France 1149 — Economy — 2h 00m — BCN (Barcelona Intl) 10:05 → CDG (Paris CDG) 12:05
  - Sun 28 Apr — Czech Airlines 759 — Economy — 1h 45m — CDG (Paris CDG) 09:45 → PRG (Prague Václav Havel) 11:30
- Action requested: reply to email with authorization to proceed (booking a round-trip coach ticket)
- Note: message requests a round-trip coach ticket for Krystyna from Barcelona to Paris on Sunday 28 Apr at ~09:00 but itinerary shows CDG→PRG on 28 Apr at 09:45 — potential scheduling/destination discrepancy to confirm
- Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager; Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Additional: American Express privacy/concierge disclaimers present in footer

Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products you use.

Your response is required to complete this reservation. Prices and availability are subject

## Hi there! Can you tell me the refundable price? (cont.)

- Total air reservation, including taxes and fees: $632.90.
- Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

- Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

- Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday, April 25 at 10:05 am and return from Paris to Prague on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

## Hi there! Can you tell me the refundable price? (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

Key details from the email:

*   Total air reservation: $632.90
*   Ticket is non-refundable
*   Air France change fee: EUR70.00
*   Czech Airlines change fee: EUR60.00
*   Flight 1: Apr 27, Air France 1149, Barcelona (BCN) to Paris (CDG), 10:05 AM - 12:05 PM, 2h 0m
*   Flight 2: Apr 28, Czech Airlines 759, Paris (CDG) to Prague (PRG), 9:45 AM - 11:30 AM, 1h 45m
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Mon-Fri, 9 AM-5:30 PM EST

## Hi there! Can you tell me the refundable price? (cont.)

Passenger
- Name: Krystyna Pyszkova
- Country: Czech Republic
- Address/contact: redacted in image

Price & ticket conditions
- Total (including taxes/fees): $632.90
- Non-refundable
- Change penalties: EUR70.00 (Air France), EUR60.00 (Czech Airlines)

Flights
| Date | Airline | Flight # | Class | Duration | Depart (Airport / Time) | Arrive (Airport / Time) |
|---|---:|---:|---|---:|---|---|
| Sat, 27 Apr | Air France | 1149 | Economy | 2h 0m | Barcelona Intl (BCN) — 10:05 am | Paris CDG — 12:05 pm |
| Sun, 28 Apr | Czech Airlines | 759 | Economy | 1h 45m | Paris CDG — 9:45 am | Prague Václav Havel (PRG) — 11:30 am |

Agent / sender
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Email/contact: redacted

Action requested
- Reply to the email with authorization to proceed.

## Hi there! Can you tell me the refundable price? (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday Apr 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## thanks

On Apr 25, 2019, at 10:02 AM, Natalia Molotkova <██████████████████████████>
wrote:

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

OMG I did ....and that is correct! I had an eye exam this morning and my pupils are dilated....can't see! I thought PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <[REDACTED]> wrote:

You wrote: Saturday April 27th arriving around 12pm
Regards,

## thanks (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (email redacted). Hours: Mon–Fri 9:00 AM–5:30 PM EST.

- Refundable price (thread): $1,098.00

- Total air reservation (including taxes & fees): $632.90

- Ticket non-refundable fees: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)

- Flight segments:
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 0m
    - Depart: Barcelona Intl Airport (BCN) 10:05 AM
    - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
    - Depart: Paris Charles de Gaulle (CDG) 9:45 AM
    - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 AM

- Requested action: Reply to the email with authorization to proceed.

## thanks (cont.)

- Passenger: Krystyna Pyszkova (Czech Republic)
- Request: round-trip coach ticket Barcelona → Prague (mentions Sunday, April 28 at 9:00 AM)
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Price & fees:
  - Total (including taxes/fees): $632.90
  - Non-refundable: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)

- Outbound itinerary:
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 00m
    - Depart: Barcelona Intl Airport (BCN) 10:05 AM
    - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
    - Depart: Paris CDG 9:45 AM
    - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 AM

- Action requested: reply to email with authorization to proceed.

## thanks (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszкова from Barcelona to Paris on
on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszкова
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products you use.

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <[REDACTED]@[REDACTED]> wrote:

## thanks (cont.)

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on
PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack

## thanks (cont.)

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday
Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

## thanks (cont.)

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provide shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <blackened out> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

## thanks (cont.)

- Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED] EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris or PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for

Your response is required to complete this reservation. Prices and availability are subject
- Total air reservation, including taxes and fees: $632.90.
- Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change
- Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am

## thanks (cont.)

Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## thanks (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change
• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm
• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturd
PRAGUE on Sunday April 28 at 9am. Below are her details:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Krystyna Pyszkova
Czech Republic


Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $632.9O.

• Ticket is non-refundable, EUR7O.OO (Air France) and EUR6O.OO (Czech Airlines) change penal

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 1O:O5 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:O5 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:3O am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
█████████
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday Apr 28 at 9am. Below are her details:
Krystyna Pyszkova
Czech Republic
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

thank you! it is 2024!!
not 2014
P Expires May 12, 2024
thank you!

On Apr 25, 2019, at 10:06 AM, Natalia Molotkova <> wrote:

Also, you said: P Expires: May 12, 2014. Make sure she has valid passport.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise C

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't see! I tho PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <███████████████████████> wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@████████
█████████
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <████████████████████████> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████> w

Your response is required to complete this reservation. Prices and availability

* Total air reservation, including taxes and fees: $632.90.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Type: blank/empty page/template (not a chart)
- Visible elements: four evenly spaced vertical dotted lines (column guides), faint outer border
- Text: no readable content except a tiny "Y" at the bottom-right
- No numerical or categorical data to extract

Here's the key information extracted from the email:

*   **Ticket Prices:** EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   **Outbound Flight:**
    *   Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
    *   BCN to CDG: 10:05 AM to 12:05 PM
*   **Return Flight:**
    *   Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
    *   CDG to PRG: 9:45 AM to 11:30 AM
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Mon through Friday 9AM-530PM EST
*   **Request:** Round trip, coach ticket for Krystyna Pyszkova from Barcelona to PRAGUE
    *   Need for Sunday April 28 at 9am.
    *   Krystyna Pyszkova, Czech Republic

Your response is required to complete this reservation. Prices and availability are st

## Hours: Mon through Friday 9AM-530PM EST (cont.)

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

## Hours: Mon through Friday 9AM-530PM EST (cont.)

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@█████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <██████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are st

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana</u> er

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key Details:

*   **Client:** Krystyna Pyszkova (Czech Republic)
*   **Request:** Round trip, coach ticket from Barcelona to Paris and Prague.
*   **Total Air Reservation Cost:** $632.90
*   **Ticket Change Fees (Non-refundable):** EUR70.00 (Air France), EUR60.00 (Czech Airlines)
*   **Air France Flight (April 27):** Flight 1149, Barcelona (BCN) to Paris (CDG), 10:05 am - 12:05 pm, 2h 0m, Economy
*   **Czech Airlines Flight (April 28):** Flight 759, Paris (CDG) to Prague (PRG), 9:45 am - 11:30 am, 1h 45m, Economy
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturc Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova

Krystyna Pyszкова
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americaneicress com/ohishing.</u> 10 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provide shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <blackened out> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

## Hi there! Can you tell me the refundable price?

On Apr 25. 2019, at 9:43 AM, Natalia Molotkova < > wrote:

<table><tr><th>Your response is required to complete this reservation. Prices and availability are st</th></tr><tr><td>• Total air reservation, including taxes and fees: $632.90.</td></tr><tr><td>• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c</td></tr><tr><td>• Sat, 27 Apr - Air France 1149 - Economy - 2h Om
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm</td></tr><tr><td>• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards. 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er
@</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>On it</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion <u>Relationship Manager</u>
@
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on
PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
mm</td></tr></table>

## Hi there! Can you tell me the refundable price? (cont.)

Key details from the email include:

*   Total air reservation cost: $632.90.
*   Non-refundable tickets: EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   **Outbound flight**: Sat, 27 Apr - Air France 1149 - Economy. Barcelona (BCN) to Paris (CDG). Departs 10:05 am, Arrives 12:05 pm.
*   **Return flight**: Sun, 28 Apr - Czech Airlines 759 - Economy. Paris (CDG) to Prague (PRG). Departs 9:45 am, Arrives 11:30 am.
*   Email is from Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Request for a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday, and the request was updated.
*   Krystyna Pyszkova is from Czech Republic.

## Hi there! Can you tell me the refundable price? (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americanexoress.conidohishinq.</u> O 2015 American Express. All nghts reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the 5 responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

## Hi there! Can you tell me the refundable price? (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturc PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail secunty or report a suspicious e-mail. please visit us at <u>americenexpress comfphishing.</u> O 2015 American Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is against the s responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penal

## • Sat, 27 Apr - Air France 1149 - Economy - 2h Om

Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

## • Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m

Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday Apr 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To loam more about e-mail security or report a suspicious e-mail, please visit us at <u>rimericoneirmos comrpiliohno.</u> 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service are responsible for any purchases, shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purpos

Also, you said: P Expires: May 12, 2014. Make sure she has valid passport.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
███████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise CID.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't see! I thought I typed 2pm...

PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <███████████████████████████████████████>
wrote:

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████ @ ████████████████
██████████████████
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova ██████████████████@██████████████> wrote:

## Regards, (cont.)

## $1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to completethis reservation. Prices and availability are st

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards.
Natalia (Natasha) Molotkova
Centurion <u>Relationshi Mana</u> er

@

## $1098.00 (cont.)

Key details from the email:

*   **Purpose:** Request for round trip ticket for Krystyna Pyszkova (Barcelona to Paris/Prague).
*   **Traveler:** Krystyna Pyszkova, Czech Republic.
*   **Total air reservation cost:** $632.90.
*   **Ticket Refund:** Non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines).
*   **Outbound Flight:** Sat, 27 Apr - Air France 1149 - Economy - 2h 0m, Barcelona (BCN) 10:05 am to Paris (CDG) 12:05 pm.
*   **Return Flight:** Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m, Paris (CDG) 9:45 am to Prague (PRG) 11:30 am.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.

## $1098.00 (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturc on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americoneroress comlohishoo.</u> 102015 Amencan Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
olo@ 
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <██████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

## $1098.00 (cont.)

- Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to cha
- Total air reservation, including taxes and fees: $632.90.
- Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penal
- Sat, 27 Apr - Air France 1149 - Economy - 2h 0m

## $1098.00 (cont.)

Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday Apr Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova

Regards,
Natalia (Natasha) Molotkova

## $1098.00 (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

- Dates in thread: Apr 25, 2019 (emails); flights on Apr 27–28, 2019.
- Prices:
  - $632.90 — “Total air reservation, including taxes and fees” (ticket described as non-refundable).
  - $1,098.00 — shown in a later reply (context implies this may be the refundable price requested).
- Refund/change policy:
  - Ticket is non-refundable.
  - Change fees listed: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines).
- Itinerary:
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 0m
    - Depart: Barcelona Intl Airport (BCN) 10:05 am
    - Arrive: Paris Charles de Gaulle (CDG) 12:05 pm
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
    - Depart: Paris CDG 9:45 am
    - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 am
- Other notes:
  - Sender/role: Centurion Relationship Manager (name/email redacted in image).
  - Office hours listed: Mon–Fri 9:00 AM–5:30 PM EST.
  - Closing request: “Please reply to this email and provide your authorization to proceed.”

## $1098.00 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszкова from Barcelona to Paris on Saturday PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszкова
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penal

• Sat, 27 Apr - Air France 1149 - Economy - 2h 0m
Departing: Barcelona Intl Airport (BCN) at 10:05 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - 1h 45m
Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am
Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

## $1098.00 (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday April on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic
[REDACTED]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to not provide services for servicing purposes.

$1098.00

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

█████████████████████████
███████████

## $1098.00 (cont.)

## Hours: Mon through Friday 9AM-530PM EST

- Total price (including taxes & fees): $632.90
- Refundability: Ticket non-refundable; change penalties: EUR70.00 (Air France), EUR60.00 (Czech Airlines)
- Flights:
  - Sat, 27 Apr — Air France 1149 — Economy — 2h 0m  
    - Depart: Barcelona Intl Airport (BCN) 10:05 AM  
    - Arrive: Paris Charles de Gaulle (CDG) 12:05 PM
  - Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m  
    - Depart: Paris Charles de Gaulle (CDG) 9:45 AM  
    - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 AM
- Passenger: Krystyna Pyszkova
- Action requested: Reply to email with authorization to proceed
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (Hours: Mon–Fri 9AM–5:30PM EST)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Czech <u>Republic</u>

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>.:rmeric nviress corrlphish</u> 0 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei way responsible or liable for the achons of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penalty applies plus difference in fare

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRO) at 11:30 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for Krystyna Pyszkova from Barcelona to Paris on Saturday April 27th arriving around 12pm. Return to PRAGUE on Sunday April 28 at 9am. Below are her details:

Krystyna Pyszkova
Czech Republic

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.