To:
From:
Sent: Thur 9/6/2018 5:35:12 <u>PM</u>
Subject: Itinerary for 07SEP18 UERLFH

Title: American Express ®

Done.

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please...and thank you!

On Sep 6, 2018, at 12:41 PM,  <> wrote:

Yes, do you want me to cancel reservation and void ticket?

Regards,
 (Natasha) 
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Can we void?

Sent from my iPhone

On Sep 6, 2018, at 12:26 PM,  <> wrote:

It is refundable with refund fee, did you see disclosure below?

Regards,
 (Natasha) 
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Actually, we should reserve a ticket for next Friday please  Do refundable.

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM,  <> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
natal@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for  . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change without notice.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

This image does not contain a chart, and is rather just an empty image with very light gray lines.

Key information:
*   Email exchange concerning flight bookings.
*   Inquiry about refundable and fully refundable ticket prices.
*   Flights: LX 23, LX 22 (Swiss Intl Air Lines).
*   Routes: JFK to GVA, GVA to JFK.
*   Dates: 07SEP, 12SEP.
*   Prices: $3095.21 (refundable with $300 fee), $4302.21 (fully refundable).
*   Contact: Natasha (Centurion Relationship Manager).

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well
Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To:

## Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification on</u> have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacmage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PD travel arrangements. Your Centurion Travel Service travel plans have been post trip details and add link to your bookmarked favorites for easy access in the futun

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranty office by 08:30 AM on September 07, or this entire reservation will automatically cancel

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

## Confirmed (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.(</u> requirements for your travel destination. Due to frequent changes, American Express <u>a</u> expressly disclaims any liability for any inaccurate or incomplete information contained i

You may receive customer service emails even if you have requested not to receive err mail practices, please review the American Express Privacy Statement at <u>www.americ</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasa

Please be advised that certain mandatory hotel-imposed charges, including, but not lim payable to the hotel operator at check-out from the property. You may wish to inquire vi such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its r "Amex") act as an agent for travel suppliers and you understand and agree that Amex s or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppli services, cessation of operations, accidents or failures of equipment, or changes in fare floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, I telecommunications lines or facilities, or third party technology systems, or any other ca

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arran( factors in identifying travel suppliers to you and recommending specific itineraries. In th fiduciary. We want you to be aware that certain suppliers pay us commissions as well a to time may also provide incentives to our travel counselors. Certain suppliers may alsi administrative services that we perform for them, such as granting them access to our supporting technology initiatives. In addition, we receive compensation from suppliers v Express products to pay for supplier products and services. From time to time we may • arrangements, including levels and types of compensation and incentives we receive, a itineraries, we may consider a number of factors, including supplier availability and your influence the suppliers we identify and the itineraries we recommend.

Califomia State Seller of Travel Registration Number: 1022318. Washington State SeIIE Registered Iowa Travel Agency.

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u> (cont.)

No, I checked all the way till the end of October.

<table><tr><th>Your response is required to complete this reservation. Prices and availability are subject to cl</th></tr><tr><td>• Total air reservation, including taxes and fees: <mark>$3095.21.</mark></td></tr><tr><td>• Ticket is refundable, cancellation <mark>penalty</mark> of $300.00 will apply; changes are subject to differ(</td></tr><tr><td>• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am</td></tr><tr><td>• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm</td></tr><tr><td><mark>Please reply to this email and provide your authorization to proceed.</mark>
<u>Re ards,</u>
(Natasha) 
Centurion <u>Relationship</u> Manager
<u>pcenturion.corn</u> </td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Does the fare go down if we do a different return date? It doesn't matter when return is.</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Please issue refundable $3095.21</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>1 LX 23 07SEP JFK GVA 0725P 0915A</td></tr><tr><td>2 LX 22 12SEP GVA JFK 1145A 0225P</td></tr><tr><td>$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable</td></tr><tr><td><u>Re ards,</u>
(Natasha) 
<u>Centurion Relationship</u> Manager
<u>65)centurion.corn</u>
Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u> (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@myamextravel.com></u>

Date: <u>Se</u> tember 4 <u>2018 at 11:57:03</u> AM EDT

To: ██████████████████████████
Subject: Itinerary for ██████████████/██████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only <u>addr</u> messages. If you have any questions, please contact Centurion Travel Service at 1.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attac regarding your travel arrangements. Your Centurion Travel Service travel plans have bi click on the link to view your trip details and add link to your bookmarked favorites for ee

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt contact your travel office by 08:30 AM on September 07, or this entire reservation will automat

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr></table>

## Flight Information (cont.)

<table><tr><th></th><th></th><th>Flight/Class</th><th></th><th>LX 23 B Economy Class</th></tr><tr><td></td><td></td><td>Origin</td><td></td><td>New York, John F Kennedy International</td></tr><tr><td></td><td></td><td>Destination</td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td></td><td></td><td>Departing</td><td></td><td>07:25 PM</td></tr><tr><td></td><td></td><td>Arriving</td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td></td><td></td><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td></td><td></td><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td></td><td></td><td>Stops</td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Confirmed </td><td></td><td></td></tr><tr><td></td><td></td><td><u>Entry and Exit Information</u></td><td><u>for</u></td><td><u>Travel</u></td></tr><tr><td></td><td></td><td>American Express strongly
requirements for your travel
and expressly disclaims</td><td>any</td><td>recommends that you periodically review <u>www.Visacentral.com/an</u>
destination. Due to frequent changes, American Express cannot g
liability for any inaccurate or incomplete information contained on</td></tr><tr><td></td><td></td><td>You may receive customer
about our e-mail practices,</td><td>service
please</td><td>emails even if you have requested not to receive email mai
review the American Express Privacy Statement at <u>www.ar</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF</td><td>or</td><td>link for full terms and conditions.</td></tr><tr><td></td><td></td><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer
software. </td></tr><tr><td></td><td></td><td><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td><td></td><td></td></tr><tr><td></td><td></td><td colspan="3">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
your stay and payable to the hotel operator at check-out from the property. You may wish to in
existence and amount of such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its parent,
(collectively, "Amex") act as an agent for travel suppliers and you understand and agree that A
expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of c
limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or
itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, act:
riots, theft, disease, accidents or failures related to the public Internet, telecommunications line
or any other cause beyond the control of Amex.
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement
various factors in identifying travel suppliers to you and recommending specific itineraries. In tl
party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissio
or other goals, and from time to time may also provide incentives to our travel counselors. Ce
us for various marketing and administrative services that we perform for them, such as grantir
participating in marketing programs and supporting technology initiatives. In addition, we recei
use the American Express Card or other American Express products to pay for supplier produ,
into other business relationships with suppliers and these arrangements, including levels and
are subject to change. In identifying suppliers and recommending itineraries, we may consider
and your preferences. The relationships we have with suppliers may also influence the supplic</td></tr></table>

## Flight Information (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Iowa Travel Agency Registration Number: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

I’m ao sorry. I was just asked to cancel this ticket. Means we don’t need the car service as well. Than

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████████████████████████> wrote:

On Sep 6, 2018, at 10:37 AM,  <> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

## Flight Information (cont.)

Not a chart — no textual or numerical data present.

- Image: plain white vertical sheet with faint, evenly spaced vertical dotted guide lines (5 dotted separators), creating 6 narrow columns.
- No legend, labels, axes, titles, or data to extract.

**Key Information**

*   **Flight:** Swiss Intl Air Lines 22, Economy, 8h 40m
*   **Outbound:** GVA (11.45am) to JFK (2.25pm) on Sep 12
*   **Itinerary:**

    | Leg | Airline | Date     | Route    | Time           |
    | --- | ------- | -------- | -------- | -------------- |
    | 1   | LX      | 07SEP    | JFK-GVA  | 0725P - 0915A  |
    | 2   | LX      | 12SEP    | GVA-JFK  | 1145A - 0225P  |
*   **Pricing:** Refundable with $3095.21, refund fee ($300). Fully refundable ($4302.21)
*   **Contact:** Natasha, Centurion Relationship Manager, @centurion.com
*   **Operating Hours:** Monday through Friday 9AM-530PM EST
*   **Email Trail:** Forwarded from American Express Travel (September 4, 2018), to LESLEY.JEE@GMAIL.COM.
*   **Requested Action:** Purchase fully refundable ticket.

## Flight Information (cont.)

## Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification on</u> have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacmage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PD travel arrangements. Your Centurion Travel Service travel plans have been post trip details and add link to your bookmarked favorites for easy access in the futun

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranty office by 08:30 AM on September 07, or this entire reservation will automatically cancel

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

## Confirmed (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.(</u> requirements for your travel destination. Due to frequent changes, American Express <u>a</u> expressly disclaims any liability for any inaccurate or incomplete information contained i

You may receive customer service emails even if you have requested not to receive err mail practices, please review the American Express Privacy Statement at <u>www.americ</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasa

Please be advised that certain mandatory hotel-imposed charges, including, but not lim payable to the hotel operator at check-out from the property. You may wish to inquire vi such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its r "Amex") act as an agent for travel suppliers and you understand and agree that Amex s or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppli services, cessation of operations, accidents or failures of equipment, or changes in fare floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, I telecommunications lines or facilities, or third party technology systems, or any other ca

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arran( factors in identifying travel suppliers to you and recommending specific itineraries. In th fiduciary. We want you to be aware that certain suppliers pay us commissions as well a to time may also provide incentives to our travel counselors. Certain suppliers may alsi administrative services that we perform for them, such as granting them access to our supporting technology initiatives. In addition, we receive compensation from suppliers v Express products to pay for supplier products and services. From time to time we may • arrangements, including levels and types of compensation and incentives we receive, a itineraries, we may consider a number of factors, including supplier availability and your influence the suppliers we identify and the itineraries we recommend.

Califomia State Seller of Travel Registration Number: 1022318. Washington State SeIIE Registered Iowa Travel Agency.

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u> (cont.)

No, I checked all the way till the end of October.

Key details from the email:

*   **Total Air Reservation:** $3095.21
*   **Refundable Ticket:** Cancellation penalty of $300.00. Fully refundable option is $4302.21.
*   **Outbound Flight:** Swiss Intl Air Lines 23, Sept 7. JFK to GVA (7.25 pm - 9.15 am)
*   **Return Flight:** Swiss Intl Air Lines 22, Sept 12. GVA to JFK (11.45 am - 2.25 pm)
*   **Sender:** Natasha, Centurion Relationship Manager
*   **Hours:** Mon-Fri 9 AM-5:30 PM EST
* Flight LX 23, departs JFK to GVA on Sept 7th. Flight LX 22 returns from GVA to JFK on Sept 12th.

## <u>Privacy Statement</u> I <u>Visit the Centurion Card wohsito</u> (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@myamextravel.com></u>

Date: <u>Se</u> tember 4 <u>2018 at 11:57:03</u> AM EDT

To:
Subject. Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only <u>addr</u> messages. If you have any questions, please contact Centurion Travel Service at 1.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attac regarding your travel arrangements. Your Centurion Travel Service travel plans have bi click on the link to view your trip details and add link to your bookmarked favorites for ee

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt contact your travel office by 08:30 AM on September 07, or this entire reservation will automat

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr></table>

## Flight Information (cont.)

<table><tr><th></th><th></th><th>Flight/Class</th><th></th><th>LX 23 B Economy Class</th></tr><tr><td></td><td></td><td>Origin</td><td></td><td>New York, John F Kennedy International</td></tr><tr><td></td><td></td><td>Destination</td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td></td><td></td><td>Departing</td><td></td><td>07:25 PM</td></tr><tr><td></td><td></td><td>Arriving</td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td></td><td></td><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td></td><td></td><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td></td><td></td><td>Stops</td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Confirmed </td><td></td><td></td></tr><tr><td></td><td></td><td><u>Entry and Exit Information</u></td><td><u>for</u></td><td><u>Travel</u></td></tr><tr><td></td><td></td><td>American Express strongly
requirements for your travel
and expressly disclaims</td><td>any</td><td>recommends that you periodically review <u>www.Visacentral.com/an</u>
destination. Due to frequent changes, American Express cannot g
liability for any inaccurate or incomplete information contained on</td></tr><tr><td></td><td></td><td>You may receive customer
about our e-mail practices,</td><td>service
please</td><td>emails even if you have requested not to receive email mai
review the American Express Privacy Statement at <u>www.ar</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF</td><td>or</td><td>link for full terms and conditions.</td></tr><tr><td></td><td></td><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer
software. </td></tr><tr><td></td><td></td><td><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td><td></td><td></td></tr><tr><td></td><td></td><td colspan="3">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
your stay and payable to the hotel operator at check-out from the property. You may wish to in
existence and amount of such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its parent,
(collectively, "Amex") act as an agent for travel suppliers and you understand and agree that A
expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of c
limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or
itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, act:
riots, theft, disease, accidents or failures related to the public Internet, telecommunications line
or any other cause beyond the control of Amex.
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement
various factors in identifying travel suppliers to you and recommending specific itineraries. In tl
party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissio
or other goals, and from time to time may also provide incentives to our travel counselors. Ce
us for various marketing and administrative services that we perform for them, such as grantir
participating in marketing programs and supporting technology initiatives. In addition, we recei
use the American Express Card or other American Express products to pay for supplier produ,
into other business relationships with suppliers and these arrangements, including levels and
are subject to change. In identifying suppliers and recommending itineraries, we may consider
and your preferences. The relationships we have with suppliers may also influence the supplic</td></tr></table>

## Flight Information (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against you and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to cancel any such transactions for any purposes.

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM, <natalia.molotkova@centurion.com> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change without notice.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to different fees and restrictions.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please reply to this email and provide your authorization to proceed.

Regards,

## Flight Information (cont.)

The image is a blank white canvas divided by faint vertical lines.

<table><tr><th>(Natasha) 
Centurion <u>Relationship</u> Manager
<u>centurion.com</u> </th></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Does the fare go down if we do a different return date? It doesn't matter when return is.</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Please issue refundable $3095.21</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>1 LX 23 07SEP JFK GVA 0725P 0915A</td></tr><tr><td>2 LX 22 12SEP GVA JFK 1145A 0225P</td></tr><tr><td>$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable</td></tr><tr><td><u>Regards,</u></td></tr><tr><td>s(Natasha) </td></tr><tr><td>Centurion <u>I</u> tionshi• Manager</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Begin forwarded message:</td></tr><tr><td>From: "American Express Travel" &lt;u&gt;&lt;ttinerarvmvamextravel.com&gt;&lt;/u&gt;
Date: &lt;u&gt;September&lt;/u&gt; 4, 2018 at 11:57:03 AM EDT
To: &lt;u&gt;GMAI&lt;/u&gt; COM
Subject: Itinerary for 07SEP18 UERLFH</td></tr><tr><td>DO NOT REPLY TO THIS EMAIL. This message was sent from <u>a notification only</u> addr
have any questions, please contact Centurion Travel Service at 1</td></tr><tr><td>If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:</td></tr></table>

## Flight Information (cont.)

https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attac travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/an</u> requirements for your travel destination. Due to frequent changes, American Express cannot g expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mai mail practices, please review the American Express Privacy Statement at <u>vvww.americanexpri</u>

See attached itinerary PDF or link for full terms and conditions.

## <u>Entry and Exit Information for Travel</u> (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall no or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itine floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as inter to time may also provide incentives to our travel counselors. Certain suppliers may also provii administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when ct Express products to pay for supplier products and services. From time to time we may enter i arrangements, including levels and types of compensation and incentives we receive, are subj itineraries, we may consider a number of factors, including supplier availability and your prefer influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller ofIn Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are solely responsible for any actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services provided by third party concierge service providers.

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in

## PDF itinerary attachment: (cont.)

| Flight Information | Details                                                                    |
| ------------------ | -------------------------------------------------------------------------- |
| Outbound Flight     | Fri 07 Sep, Swiss Intl Air Lines 23, Economy, 7h 50m                      |
| Departure          | New York John F Kennedy Airport (JFK) at 7.25pm                             |
| Arrival            | Geneva Cointrin Intl Airport (GVA) at 9.15am                               |
| Return Flight       | Wed 12 Sep, Swiss Intl Air Lines 22, Economy, 8h 40m                      |
| Departure          | Geneva Cointrin Intl Airport (GVA) at 11.45am                              |
| Arrival            | New York John F Kennedy Airport (JFK) at 2.25pm                             |
| Refundable Fare     | $3095.21 (with $300 refund fee)                                              |
| Fully Refundable Fare| $4302.21                                                                 |
| Centurion Contact   | Natasha, Centurion Relationship Manager, @centurion.com                   |
| Contact Hours      | Mon-Fri 9AM-530PM EST                                                    |
| Flight 1           | LX 23 07SEP JFK GVA 0725P 0915A                                         |
| Flight 2           | LX 22 12SEP GVA JFK 1145A 0225P                                         |

## PDF itinerary attachment: (cont.)

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

To: ██████████████████
Subject: Itinerary for ██████████/████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment arrangements. Your Centurion Travel Service travel plans have been posted to a secure webs and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr></table>

## Flight Information (cont.)

Estimated Time: 7 Hrs 50 Mins
Stops: Non-stop

## Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for for your travel destination. Due to frequent changes, American Express cannot guarantee the accurac liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily r( payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for an resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limit cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedul aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or fai lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sa provide incentives to our travel counselors. Certain suppliers may also provide compensation to us fi perform for them, such as granting them access to our marketing channels, participating in marketinc addition, we receive compensation from suppliers when customers use the American Express Card c products and services. From time to time we may enter into other business relationships with suppli€ compensation and incentives we receive, are subject to change. In identifying suppliers and recommi including supplier availability and your preferences. The relationships we have with suppliers may all recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel RE Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

## PDF itinerary attachment: (cont.)

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Key information from the email exchanges:

*   **Sender:** Natasha, Centurion Relationship Manager, @centurion.com (also natalia.molotkova@centurion.com)
*   **Topics:** Ticket requests, Refund inquiries
*   **Working Hours:** Monday through Friday 9AM-530PM EST
*   **Date:** Sep 6, 2018

## PDF itinerary attachment: (cont.)

Key details:

*   Total air reservation: $3095.21 (refundable with $300 refund fee)
*   Fully refundable ticket price: $4302.21
*   Outbound flight: Fri 07 Sep, Swiss Intl Air Lines 23, JFK to GVA, 7h 50m
*   Return flight: Wed 12 Sep, Swiss Intl Air Lines 22, GVA to JFK, 8h 40m
*   Contact: Natasha, Centurion Relationship Manager, @centurion.com
*   Hours: Mon - Fri, 9 AM - 5:30 PM EST

## PDF itinerary attachment: (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

To: ██████████████████████████████████████
Subject: Itinerary for █████████████████/████████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attached for your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure location. Please review your trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin

## Flight Information (cont.)

<table><tr><th></th><th></th><th>Departing</th><th></th><th>07:25 PM</th><th></th></tr><tr><td></td><td></td><td>Arriving</td><td></td><td>09:15 AM / 08 Sep 2018</td><td></td></tr><tr><td></td><td></td><td>Departure Terminal</td><td></td><td>Terminal 4</td><td></td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td></td><td>Terminal 1</td><td></td></tr><tr><td></td><td></td><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td><td></td></tr><tr><td></td><td></td><td>Stops</td><td></td><td>Non-stop</td><td></td></tr><tr><td></td><td></td><td>Confirmed </td><td></td><td></td><td></td></tr><tr><td></td><td></td><td><u>Entry and Exit Information</u></td><td><u>for</u></td><td><u>Travel</u></td><td></td></tr><tr><td></td><td></td><td>American Express strongly
requirements for your travel
expressly disclaims any</td><td>liability</td><td>recommends that you periodically
destination. Due to frequent
for any inaccurate or</td><td>review <u>www.Visacentral.com/an</u>
changes, American Express cannot g
incomplete information contained on that</td></tr><tr><td></td><td></td><td>You may receive customer
mail practices, please review</td><td></td><td>service emails even if you
the American Express</td><td>have requested not to receive email mai
Privacy Statement at <u>www.americanexprE</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF</td><td>or</td><td>link for full terms and</td><td>conditions.</td></tr><tr><td></td><td></td><td>PDF itinerary attachment:
If you are unable to view</td><td>the</td><td>PDF attachment, ensure you</td><td>have Adobe Acrobat Reader. Refer</td></tr><tr><td></td><td></td><td><u>http://www.adobe.com/products/acrobatfreadstep.html</u> </td><td></td><td></td><td></td></tr><tr><td></td><td></td><td>Thank you for choosing</td><td>American</td><td>Express Centurion</td><td>Travel Service and have a pleasant trip.</td></tr><tr><td></td><td></td><td>Please be advised that
payable to the hotel operator
such charges.</td><td>certain</td><td>mandatory hotel-imposed
at check-out from the property.</td><td>charges, including, but not limited to,
You may wish to inquire with the</td></tr><tr><td></td><td></td><td>Liability Statement. American
"Amex") act as an agent
or property resulting, directly
services, cessation of
floods, climatic aberrations,
telecommunications lines</td><td>for
operations,
or</td><td>Express Travel Related
travel suppliers and you
or indirectly, from (1) the
accidents or failures of
acts of governmental authorities,
facilities, or third party</td><td>Services Company, Inc. and its parent,
understand and agree that Amex shall na
acts of omissions of travel suppliers, inc
equipment, or changes in fares, itine
civil unrest, strikes, riots, theft, di
technology systems, or any other cause be</td></tr><tr><td></td><td></td><td>Intermediary Disclosure.
factors in identifying travel
fiduciary. We want you to
to time may also provide
administrative services that
supporting technology
Express products to pay
arrangements, including
itineraries, we may consider
influence the suppliers we</td><td>Amex
be
we
initiatives.
for
levels
a</td><td>assists you in finding travel
suppliers to you and recommending
aware that certain suppliers
incentives to our travel counselors.
perform for them, such
In addition, we receive
supplier products and services.
and types of compensation
number of factors, including
identify and the itineraries we</td><td>suppliers and making arrangement
specific itineraries. In this role,
pay us commissions as well as incer
Certain suppliers may also provi'
as granting them access to our marketi
compensation from suppliers when a
From time to time we may enter i
and incentives we receive, are subj
supplier availability and your prefer
recommend.</td></tr><tr><td></td><td></td><td>California State Seller of
Registered Iowa Travel</td><td>Travel
Agency.</td><td>Registration Number:</td><td>1022318. Washington State Seller of Tri</td></tr></table>

## Flight Information (cont.)

- Total air reservation (including taxes & fees): $3,095.21
- Cancellation penalty / refund fee: $300.00
- Fare options:
  - $3,095.21 — refundable with $300 refund fee
  - $4,302.21 — fully refundable
- Action requested: Reply with authorization to proceed; "Please issue refundable $3,095.21"

Flights
| # | Date | Airline / Flight | Class | From (Airport) | Dep | To (Airport) | Arr | Duration |
|---:|------|------------------|-------|----------------|-----:|---------------|-----:|---------:|
| 1 | 07 Sep (Fri) | Swiss Intl Air Lines LX 23 | Economy | JFK — New York John F Kennedy Airport | 07:25 PM | GVA — Geneva Cointrin Intl Airport | 09:15 AM | 7h 50m |
| 2 | 12 Sep (Wed) | Swiss Intl Air Lines LX 22 | Economy | GVA — Geneva Cointrin Intl Airport | 11:45 AM | JFK — New York John F Kennedy Airport | 02:25 PM | 8h 40m |

Contact / meta
- Sender: Centurion Relationship Manager (Natasha) — name/email partially redacted in image
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Notes in thread: "Does the fare go down if we do a different return date? It doesn't matter when return is." / messages sent from iPhone

## Flight Information (cont.)

<u>Regards,</u>
(Natasha)
Centurion <u>Relationship</u> Manager
<u>@centurion.com</u>

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeat

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent <u>from a notification</u> only address the any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://mva mextravel.com/baoqaqe</u>

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment arrangements. Your Centurion Travel Service travel plans have been posted to a secure webs and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="2">American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for 
for your travel destination. Due to frequent changes, American Express cannot guarantee the accurac
liability for any inaccurate or incomplete information contained on that site.</td></tr><tr><td colspan="2">You may receive customer service emails even if you have requested not to receive email marketing
mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u></td></tr><tr><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web</td></tr><tr><td colspan="2"><u>http://www.adobe.com/products/acrobat/readstep.html</u></td></tr><tr><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="2">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re
payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b
such charges.</td></tr><tr><td>Liability Statement. American
act as an agent for travel
resulting, directly or indirectly,
cessation of operations, accidents
aberrations, acts of governmental
lines or facilities, or third party</td><td>Express Travel Related Services Company, Inc. and its parent, subsid
suppliers and you understand and agree that Amex shall not be liable for an
from (1) the acts of omissions of travel suppliers, including but not limil
or failures of equipment, or changes in fares, itineraries or schedul
authorities, civil unrest, strikes, riots, theft, disease, accidents or fai
technology systems, or any other cause beyond the control of Amex.</td></tr><tr><td>Intermediary Disclosure. Amex
identifying travel suppliers to
want you to be aware that certain
provide incentives to our travel
perform for them, such as
addition, we receive compensation
products and services. From</td><td>assists you in finding travel suppliers and making arrangements that r
you and recommending specific itineraries. In this role, we are acting as
suppliers pay us commissions as well as incentives for reaching sa
counselors. Certain suppliers may also provide compensation to us fi
granting them access to our marketing channels, participating in marketinc
from suppliers when customers use the American Express Card c
time to time we may enter into other business relationships with suppliE</td></tr></table>

## Flight Information (cont.)

compensation and incentives we receive, are subject to change. In identifying suppliers and recommi including supplier availability and your preferences. The relationships we have with suppliers may al: recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you a

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for . thanks!

On Sep 6, 2018, at 10:02 AM,  <> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change without notice.

• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to different conditions.
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m

## Flight Information (cont.)

The image shows faint vertical lines and appears to be a blank or near-blank chart. Without any data points or axis labels, no information can be extracted from this image.

Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

## Flight Information (cont.)

Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for:  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from <u>a notification only</u> addr have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attac travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

## Flight Information (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/an</u> requirements for your travel destination. Due to frequent changes, American Express cannot g expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mai mail practices, please review the American Express Privacy Statement at <u>www.americanexpre</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall no or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itine floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as inter to time may also provide incentives to our travel counselors. Certain suppliers may also provit administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cc Express products to pay for supplier products and services. From time to time we may enter i arrangements, including levels and types of compensation and incentives we receive, are subj itineraries, we may consider a number of factors, including supplier availability and your prefer influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registered Iowa Travel Agency.

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

## Privacy Statement | Visit the Centurion Card website (cont.)

No, I checked all the way till the end of October.

**Key Details**

*   **Total Air Reservation Cost:** \$3095.21
*   **Refundable Ticket:** Has a \$300 cancellation penalty
*   **Outbound Flight:** Swiss Intl Air Lines 23, Sept 07, JFK to GVA. Departs at 7:25pm, arrives at 9:15am.
*   **Return Flight:** Swiss Intl Air Lines 22, Sept 12, GVA to JFK. Departs at 11:45am, arrives at 2:25pm.
*   **Contact:** Natasha, Centurion Relationship Manager.
*   **Refundable Fare:** $3095.21 (with fee)
*   **Fully refundable:** $4302.21

## Privacy Statement | Visit the Centurion Card website (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent <u>from a notification</u> only address the any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://rnyamextravel.corn/baqqacte</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment arrangements. Your Centurion Travel Service travel plans have been posted to a secure webs and add link to your bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information
Date: 07 Sep 2018
Airline: Swiss International Airlines

## Other Information (cont.)

<table><tr><th>Airline Record Locator</th><th>W4L58Y </th></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM /08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for for your travel destination. Due to frequent changes, American Express cannot guarantee the accurac liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for an resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limit cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedul aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or fai lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sa provide incentives to our travel counselors. Certain suppliers may also provide compensation to us fi perform for them, such as granting them access to our marketing channels, participating in marketinc addition, we receive compensation from suppliers when customers use the American Express Card c products and services. From time to time we may enter into other business relationships with suppliE compensation and incentives we receive, are subject to change. In identifying suppliers and recommi including supplier availability and your preferences. The relationships we have with suppliers may all recommend.

## <u>Entry and Exit Information for Travel</u> (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Thank you, ticket is on its way.

Regards,
█████ (Natasha) ███████
Centurion Relationship Manager
████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for: . thanks!

On Sep 6, 2018, at 10:02 AM,  <@centurion.com> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natasha
Centurion Relationship Manager

## <u>Entry and Exit Information for Travel</u> (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Regards,

(Natasha)



Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeat

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@myamextravel.com></u>

Date: Se tember 4, 2018 at 11:57:03 AM EDT

To: a GMAIL.COM
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification only</u> address the have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u>

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P (cont.)

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy Intemational
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for requirements for your travel destination. Due to frequent changes, American Express cannot guaranti expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

## Confirmed (cont.)

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond if

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives ft to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth. arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re Registered Iowa Travel Agency.

<u>Privacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in fare pl
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m

## Confirmed (cont.)

Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)
Centurion <u>Relationship</u> Manager
<u>@centurion.com</u>

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable prici

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P (cont.)

Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for:  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot receive replies. If you have any questions, please contact Centurion Travel Service at 1-800-221-1212.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://mvamextravel.com/bawage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itir Your Centurion Travel Service travel plans have been posted to a secure website. Please click on th bookmarked favorites for easy access in the future:

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing aut AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

## Flight Information (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentratcom/amex</u> for the me destination. Due to frequent changes, American Express cannot guarantee the accuracy <u>of</u> the information p incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regard

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, ; for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancella. equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, clima. strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or h. beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yc travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent tl certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and fro counselors. Certain suppliers may also provide compensation to us for various marketing and administrativ' to our marketing channels, participating in marketing programs and supporting technology initiatives. In addi use the American Express Card or other American Express products to pay for supplier products and servic relationships with suppliers and these arrangements, including levels and types of compensation and incenti recommending itineraries, we may consider a number of factors, including supplier availability and your pref influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## <u>Entry and Exit Information for Travel</u> (cont.)

Yes, do you want me to cancel reservation and void ticket?

Regards,

(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can we void?

Sent from my iPhone

On Sep 6, 2018, at 12:26 PM, █████ █████ <████████████████████████████████████> wrote:

It is refundable with refund fee, did you see disclosure below?

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## <u>Entry and Exit Information for Travel</u> (cont.)

Key details from the image:

*   Email exchange requesting a ticket for next Friday.
*   Confirmation that the ticket is on its way.
*   Centurion Relationship Manager (Natasha) is the contact.
*   Total air reservation cost: $3095.21.
*   Ticket is refundable with a $300 cancellation penalty.
*   Flight details:
    *   Fri 07 Sep: Swiss Intl Air Lines 23, JFK to GVA
    *   Wed 12 Sep: Swiss Intl Air Lines 22, GVA to JFK
*   Centurion Relationship Manager email: @centurion.com
*   Business hours: Monday through Friday 9 AM - 5:30 PM EST

## <u>Entry and Exit Information for Travel</u> (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

Date: Se tember 4 2018 at <u>11:57:03</u> AM EDT

To:

Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. If you have any questions, please contact Centurion Travel Service at 1-800-221-1111.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment for your travel arrangements. Your Centurion Travel Service travel plans have been posted to a

## <u>Entry and Exit Information for Travel</u> (cont.)

trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/an</u> requirements for your travel destination. Due to frequent changes, American Express cannot g expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mai mail practices, please review the American Express Privacy Statement at <u>www.americanexpr€</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

## Flight Information (cont.)

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall no or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itine floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incer to time may also provide incentives to our travel counselors. Certain suppliers may also provil administrative services that we perform for them, such as granting them access to our markefi supporting technology initiatives. In addition, we receive compensation from suppliers when cc Express products to pay for supplier products and services. From time to time we may enter i arrangements, including levels and types of compensation and incentives we receive, are subj itineraries, we may consider a number of factors, including supplier availability and your prefer influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tr; Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. American Express may use your preference data for servicing purposes.

No, I checked all the way till the end of October.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m

## Flight Information (cont.)

- Sender: [redacted] (Natasha) — Centurion Relationship Manager  
  Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Actions requested:
  - "Please reply to this email and provide your authorization to proceed."
  - "Please issue refundable $3095.21"

- Question in thread: "Does the fare go down if we do a different return date? It doesn't matter when return is."

- Flights:
| # | Airline | Flight | Date | From (code) | To (code) | Dep | Arr | Class / Duration |
|---:|---------|--------:|------|-------------|-----------|-----:|-----:|------------------|
| 1 | Swiss (LX) | 23 | 07SEP | New York John F Kennedy (JFK) | Geneva Cointrin (GVA) | 07:25 PM | 09:15 AM | — |
| 2 | Swiss (LX) | 22 | 12SEP | Geneva Cointrin (GVA) | New York John F Kennedy (JFK) | 11:45 AM | 02:25 PM | Economy — 8h 40m |

- Fares / refund rules:
  - $3095.21 — refundable with $300.00 refund fee
  - $4302.21 — fully refundable

## Flight Information (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only
address that cannot accept incoming messages. If you have any questions, please
contact Centurion Travel Service at 1-████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravetcom/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Flight/Class</th><th>LX 23 B Economy Class</th></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing</td><td>07:25 PM</td></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as

## <u>Entry and Exit Information for Travel</u> (cont.)

incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



I’m ao sorry. I was just asked to cancel this ticket. Means we don’t need the car service as well.
Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████████████████> wrote:

- "Thank you, ticket is on its way."
- "Regards," then a redacted name block
- Title: "Centurion Relationship Manager"
- Three additional redacted blocks (likely company and contact details)
- Hours: "Mon through Friday 9AM-530PM EST"
- "Please issue below ticket for [REDACTED]. thanks!"

## <u>Entry and Exit Information for Travel</u> (cont.)

On Sep 6, 2018, at 10:02 AM, ███████ ███████████ <████████████████████████████████████████>
wrote:

| Leg | Airline (code) | Flight | Date     | From (airport)                      | To (airport)                        | Dep | Arr  | Class   | Duration |
|-----|----------------|--------|----------|-------------------------------------|-------------------------------------|-----|------|---------|----------|
| 1   | Swiss Intl Air Lines (LX) | 23     | 07 Sep  | New York John F Kennedy (JFK)       | Geneva Cointrin Intl (GVA)         | 7:25 PM | 9:15 AM | Economy | 7h 50m  |
| 2   | Swiss Intl Air Lines (LX) | 22     | 12 Sep  | Geneva Cointrin Intl (GVA)          | New York John F Kennedy (JFK)      | 11:45 AM | 2:25 PM | Economy | 8h 40m  |

- Pricing:
  - Total air reservation (including taxes & fees): $3,095.21
  - $3,095.21 — refundable with $300.00 refund/cancellation fee
  - $4,302.21 — fully refundable (alternative)
- Ticket rules: Refundable; cancellation penalty $300.00; changes subject to fare differences.
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender/contact: Centurion Relationship Manager (name omitted), @centurion.com; Hours: Mon–Fri 9AM–5:30PM EST
- Additional notes from message: User asked if fare changes with a different return date; “Please issue refundable $3095.21.”

## <u>Entry and Exit Information for Travel</u> (cont.)

Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as ch;

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerarvtwmvamextravel.com></u> Date: September 4, 2018 at 11:57:03 AM EDT

Date: September 4, 2018 at 11:37:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addr have any questions, please contact Centurion Travel Service at 1 .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>hfips://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attac travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unt office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

## Flight Information (cont.)

<table><tr><th></th><th></th><th>Date </th><th>07 Sep 2018</th></tr><tr><td></td><td></td><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td></td><td></td><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td></td><td></td><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td></td><td></td><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td></td><td></td><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td></td><td></td><td>Departing </td><td>07:25 PM</td></tr><tr><td></td><td></td><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td></td><td></td><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td></td><td></td><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td></td><td></td><td>Stops </td><td>Non-stop </td></tr><tr><td></td><td></td><td>Confirmed </td><td></td></tr><tr><td></td><td></td><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr><tr><td></td><td></td><td>American Express strongly
requirements for your travel
expressly disclaims any liability</td><td>recommends that you periodically review <u>www.Visacentral.com/an</u>
destination. Due to frequent changes, American Express cannot g
for any inaccurate or incomplete information contained on that</td></tr><tr><td></td><td></td><td>You may receive customer
mail practices, please review</td><td>service emails even if you have requested not to receive email ma
the American Express Privacy Statement at <u>www.americanexpri</u></td></tr><tr><td></td><td></td><td>See attached itinerary PDF or</td><td>link for full terms and conditions.</td></tr><tr><td></td><td></td><td rowspan="2" colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer

<u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td></td><td></td></tr><tr><td></td><td></td><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
payable to the hotel operator at check-out from the property. You may wish to inquire with the
such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and its parent,
"Amex") act as an agent for travel suppliers and you understand and agree that Amex shall no
or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, int
services, cessation of operations, accidents or failures of equipment, or changes in fares, itine
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di
telecommunications lines or facilities, or third party technology systems, or any other cause be
Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement
factors in identifying travel suppliers to you and recommending specific itineraries. In this role,
fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incer
to time may also provide incentives to our travel counselors. Certain suppliers may also provii
administrative services that we perform for them, such as granting them access to our marketi
supporting technology initiatives. In addition, we receive compensation from suppliers when ci
Express products to pay for supplier products and services. From time to time we may enter i
arrangements, including levels and types of compensation and incentives we receive, are subj
itineraries, we may consider a number of factors, including supplier availability and your prefer</td></tr></table>

## Flight Information (cont.)

- Total price (including taxes & fees): $3,095.21
- Fare rules: Ticket refundable; cancellation penalty $300.00; changes = fare difference + $300 change fee
- Outbound: Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m
  - Depart: New York John F Kennedy Airport (JFK) at 7:25 PM
  - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
- Return: Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m
  - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM
  - Arrive: New York John F Kennedy Airport (JFK) at 2:25 PM
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: Centurion Relationship Manager (name and contact info redacted); hours Mon–Fri 9:00 AM–5:30 PM EST
- Legal/footer: California State Seller of Travel Reg. No. 1022318; mentions Washington State & Iowa registrations; American Express ©2015; anti-phishing link referenced
- Additional note: Recipient asks if fare would go down with a different return date; message sent from iPhone

## Flight Information (cont.)

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley
Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your

## Flight Information (cont.)

Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop

Confirmed
<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

## Flight Information (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## PDF itinerary attachment: (cont.)

right to note profile and preference data for servicing purposes.

Thank you, ticket is on its way.

Regards,
████ (Natasha) ████

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for █████ █████████, thanks!

On Sep 6, 2018, at 10:02 AM, ███████ █████████ <███████████████████████████████>
wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m
Departing: New York John F Kennedy Airport, (JFK) at 7.25pm
Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m
Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am
Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

## PDF itinerary attachment: (cont.)

Does the fare go down if we do a different return date? It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
natalia@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeab
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:
View your Trips

## PDF itinerary attachment: (cont.)

# American Express Travel UERLFH
Record Locator

| Field | Value |
|---|---|
| Travel provider | American Express Travel |
| Reservation Record Locator (top) | UERLFH |
| Date | 07 Sep 2018 |
| Other information | CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT |
| Airline | Swiss International Airlines |
| Airline Record Locator | W4L58Y |
| Flight / Class | LX 23 B — Economy Class |
| Origin | New York, John F Kennedy International |
| Destination | Geneva, Geneve-cointrin |
| Departing | 07:25 PM (07 Sep 2018) |
| Arriving | 09:15 AM (08 Sep 2018) |
| Departure Terminal | Terminal 4 |
| Arrival Terminal | Terminal 1 |
| Estimated time | 7 Hrs 50 Mins |
| Stops | Non-stop |
| Status | Confirmed |

# American Express Travel UERLFH
Record Locator (cont.)

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily rc payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel t such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond ft

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives ft to time may also provide incentives to our travel counselors. Certain suppliers may also provide corn administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into otft arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel RE Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We rese preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m

# American Express Travel UERLFH
Record Locator (cont.)

This is an email exchange regarding flights:

*   **Flights**:
    *   LX flight on 23 07SEP JFK to GVA 0725P-0915A
    *   LX flight on 22 12SEP GVA to JFK 1145A-0225P
*   **Prices**:
    *   $3095.21 (refundable with $300 refund fee)
    *   $4302.21 (fully refundable)
*   **Request**: Issue refundable $3095.21; later, a fully refundable price is requested by Lesley.
*   **People**: Natasha (Centurion Relationship Manager), Lesley.
*   **Airports**: Geneva Cointrin Intl Airport (GVA), New York John F Kennedy Airport (JFK).
*   **Hours**: Mon through Friday 9AM-530PM EST
*   Need authorization to proceed.

# American Express Travel UERLFH
Record Locator (cont.)

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messy <u>es.</u> If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr><tr><td>Flight/Class</td><td>LX 23 B Economy Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Geneva, Geneve-cointrin</td></tr></table>

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

<table><tr><th>Departing</th><th>07:25 PM</th></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andicir fees you authorize, We reserve the right to note profile and preference data for servicing purposes.



It is refundable with refund fee, did you see disclosure below?

Re <u>ards,</u>
(Natasha)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Ticket is on its way.

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

Actually, we should reserve a ticket for next Friday please Do refundable.

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, ██ <████████████████████████> wrote:

Key information from the image:

*   Email correspondence on Sep 6, 2018.
*   Total air reservation cost: $3095.21
*   Ticket is refundable with a $300.00 cancellation penalty.
*   Outbound flight: Fri 07 Sep, Swiss Intl Air Lines 23, JFK to GVA.
*   Return flight: Wed 12 Sep, Swiss Intl Air Lines 22, GVA to JFK.
*   Contact person: Natasha, Centurion Relationship Manager.
*   Working hours: Mon through Friday 9AM-530PM EST.

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

# American Express Travel UERLFH
Record Locator (cont.)

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Regards,

(Natasha)



Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeat

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerary@myamextravel.com></u>

Date: Se tember 4, 2018 at 11:57:03 AM EDT

To: a GMAIL.COM
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification only</u> address the have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u>

# American Express Travel UERLFH
Record Locator (cont.)

## 1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P (cont.)

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

# American Express Travel UERLFH
Record Locator (cont.)

## View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy Intemational
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop

# American Express Travel UERLFH
Record Locator (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for requirements for your travel destination. Due to frequent changes, American Express cannot guaranti expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

# American Express Travel UERLFH
Record Locator (cont.)

## Confirmed (cont.)

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily 11 payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond if

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives ft to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth. arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: <mark>$3095.21.</mark>

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

# American Express Travel UERLFH
Record Locator (cont.)

## Confirmed (cont.)

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Re ards,</u>
(Natasha)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## Confirmed (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only
address that cannot accept incoming messages. If you have any questions, please
contact Centurion Travel Service at 1-████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT
Flight Information
Date: 07 Sep 2018

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information (cont.)

<table><tr><th>Airline </th><th>Swiss International Airlines</th></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information (cont.)

recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
██████ (Natasha) ██████

Centurion Relationship Manager
█████████████████████
██████

Hours: Mon through Friday 9AM-530PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information (cont.)

Please issue below ticket for ████ █████████, thanks!

On Sep 6, 2018, at 10:02 AM, █████ ███████ <████████████████████████████> wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, cancellation <mark>penalty</mark> of $300.00 will apply; changes are subject to difference in

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

Re <u>ards,</u>



(Natasha)



Centurion <u>Relationship</u> Manager

<u>centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information (cont.)

Re <u>ards,</u>
(Natasha)
Centurion <u>Relationship</u> Manager
<u>@centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from <u>a notification only</u> address tha have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacmaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

# American Express Travel UERLFH
Record Locator (cont.)

## View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information (cont.)

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

<table><tr><th>Date </th><th></th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td></td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td></td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td></td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td></td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td></td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td></td><td>07:25 PM</td></tr><tr><td>Arriving </td><td></td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td></td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td></td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td></td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td colspan="3"><u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="3">American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for 
requirements for your travel destination. Due to frequent changes, American Express cannot guaranti
expressly disclaims any liability for any inaccurate or incomplete information contained on that site.</td></tr><tr><td colspan="3">You may receive customer service emails even if you have requested not to receive email marketing
mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u></td></tr><tr><td colspan="3">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="3">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web</td></tr><tr><td colspan="3"><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td colspan="3">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="3">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re
payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b
such charges.</td></tr><tr><td>Liability Statement. American
"Amex") act as an agent for
or property resulting, directly
services, cessation of operations,
floods, climatic aberrations,
telecommunications lines or
Intermediary Disclosure. Amex
factors in identifying travel
fiduciary. We want you to be
to time may also provide
administrative services that
supporting technology initiatives.
Express products to pay for</td><td>travel
or

acts

suppliers
aware
incentives
we
supplier</td><td>Express Travel Related Services Company, Inc. and its parent, subsid
suppliers and you understand and agree that Amex shall not be lial
indirectly, from (1) the acts of omissions of travel suppliers, including
accidents or failures of equipment, or changes in fares, itineraries c
of governmental authorities, civil unrest, strikes, riots, theft, disease,
facilities, or third party technology systems, or any other cause beyond ft
assists you in finding travel suppliers and making arrangements that r
to you and recommending specific itineraries. In this role, we are
that certain suppliers pay us commissions as well as incentives fc
to our travel counselors. Certain suppliers may also provide com
perform for them, such as granting them access to our marketing cha
In addition, we receive compensation from suppliers when custome
products and services. From time to time we may enter into oth.</td></tr></table>

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

Key Information:

*   Total air reservation: $3095.21
*   Cancellation penalty: $300.00
*   Flight 1:
    *   Date: Fri 07 Sep
    *   Airline: Swiss Intl Air Lines 23
    *   Class: Economy
    *   Duration: 7h 50m
    *   Departure: JFK at 7.25pm
    *   Arrival: GVA at 9.15am
*   Flight 2:
    *   Date: Wed 12 Sep
    *   Airline: Swiss Intl Air Lines 22
    *   Class: Economy
    *   Duration: 8h 40m
    *   Departure: GVA at 11.45am
    *   Arrival: JFK at 2.25pm
*   Contact: Natasha (Centurion Relationship Manager)
*   Hours: Mon-Fri 9AM-530PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only
address that cannot accept incoming messages. If you have any questions, please
contact Centurion Travel Service at 1-:

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comibaqqacie</u>

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information (cont.)

See attached itinerary PDF or link for full terms and conditions.

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

remedy for any claims relating to services or products provided by the service provider is against the service provider and not
against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
right to note profile and preference data for servicing purposes.

Thank you, ticket is on its way.
Regards,
Natasha

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Email timestamp: Sep 6, 2018, at 10:02 AM
- Request: "Please issue below ticket for [redacted]"
- Note: "I checked all the way till the end of October."
- Total air reservation (including taxes and fees): $3,095.21
- Refund/change policy: Ticket is refundable; cancellation penalty $300.00; changes subject to fare differences
- Flight A: Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m  
  - Depart: New York John F. Kennedy Airport (JFK) at 7:25 PM  
  - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
- Flight B: Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m  
  - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM  
  - Arrive: New York John F. Kennedy Airport (JFK) at 2:25 PM
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: (Natasha) [surname redacted], Centurion Relationship Manager
- Hours (context): Mon–Fri 9:00 AM–5:30 PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date?  It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning!  We need to purchase this ticket. Please give me fully refundable price as well as changeable price
Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website.

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

trip details and add link to your bookmarked favorites for easy access in the future:

# American Express Travel UERLFH
Record Locator (cont.)

## View your Trips

# American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing aut
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

# American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel UERLFH
Record Locator (cont.)

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

# American Express Travel UERLFH
Record Locator (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the me requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the i expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/priva</u>

See attached itinerary PDF or link for full terms and conditions.

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before y such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, ; "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or sche floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accide telecommunications lines or facilities, or third party technology systems, or any other cause beyond the conti

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yc factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reac to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensat administrative services that we perform for them, such as granting them access to our marketing channels, supporting technology initiatives. In addition, we receive compensation from suppliers when customers use Express products to pay for supplier products and services. From time to time we may enter into other busi arrangements, including levels and types of compensation and incentives we receive, are subject to change itineraries, we may consider a number of factors, including supplier availability and your preferences. The r( influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registrati Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Re ards,</u>
(Natasha)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Re ards,</u>
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# American Express Travel UERLFH
Record Locator (cont.)

## PDF itinerary attachment: (cont.)

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: LESLEY.JEE@GMAIL.COM

Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa <u>es. If</u> ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bactgage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr></table>

# American Express Travel UERLFH
Record Locator (cont.)

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th>Flight/Class</th><th>LX 23 B Economy Class</th></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing</td><td>07:25 PM</td></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

# American Express Travel UERLFH
Record Locator (cont.)

## Confirmed

# American Express Travel UERLFH
Record Locator (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as

# American Express Travel UERLFH
Record Locator (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TM 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider us against the service provider and not against American Express. You are responsible for any purchases. shipping charges andlor fees you authorize. We reserve the right to note profile and preference data for servicing purposes.