<table><tr><th>From: </th><th>Karyna Shuliak &lt;</th></tr><tr><td>Sent: </td><td>Tuesday, April 30, 2019 3:44 PM</td></tr><tr><td>To: </td><td></td></tr><tr><td>Subject: </td><td>Re: Explanation of Points/Mileage Upgrade</td></tr></table>

Hi Lesley,

Thank you so much for taking time to explain this. I appreciate it, it is ve=y helpful!

On Apr 30, 2019, at 10:33 AM,  <  > wrote:

> Hi Karyna...below is from Natasha when I requested she explain to me=how it all works re Amex points and Mileage upgrades.

> When I booked your AF flights and Jeffrey wanted me to upgrade I had to fi=st create an account with AF for Jeffrey. We then had to find out if your f=ight was available for upgrade since there are only a few seats on each fli=ht available for mileage upgrades. Once it was confirmed there was a seat a=ailable to upgrade with mileage points, Natasha transferred the Amex points=to the account I had set up...you want to confirm there is an actual s=at first because once the points are converted to mileage with the airline t=ey are not reversible (they can't go back to Amex points). The tra=sfer is immediate however so that is good. I will say it is easier to upgr=de with Amex points and just have Natasha do it! We always get 20% of the p=ints back in a few billing cycles. We can pay for an economy or premium ec=nomy seat then upgrade with Amex points. Example goes like this: If the p=emium economy seat is $6000 and the Biz/First class seat is $10,000, we pay=in real money the $6000 then the difference in price from premium economy t= biz/first is $4000. The $4000 is converted to 400,000 points (4000x100). =Also, we would get money back to our account, not points, if you don'= use a ticket...so it is actually OK if you don't wind up tak=ng a flight in the end! At least we get some money back. :) Lesley

>

> To pay with points for upgrade - you book coach ticket and pay difference i= fare (plus possible change fee) in points. Or you pay for business/first c=ass ticket partially with points (20% back), let's say you pay coach value w=th money and the rest - difference - in points, to avoid change fee.

>

> 1.00 = 100 points.

>

> Other option - to transfer American Express points to the airline and get m=leage upgrade (we can transfer points to certain airlines), 1 point = 1 m=les. But mileage upgrade could be tricky, has to be available, sometimes it=is not the lowest fare to be upgradable and sometimes you have to do it you=self (with certain airlines), but I can transfer points.

>

>

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