To: 
From: Natalia Molotkova
Sent: Wed 8/30/2017 9:02:44 PM
Subject: =?UTF-8?Q?=?=C2?= =?UTF-8?Q?=A0?=

Title: American Express ®

| Field | Details |
|---|---|
| Title / Company | American Express ® |
| Sender / Role | Natalia (Natasha) Molotkova — Centurion Relationship Manager |
| Phone | (877) 877-0987 |
| Hours | Mon–Fri 9:00 AM–5:30 PM EST |
| Baggage | 2 bags total — each about 28 kilos; fare has no baggage allowance → bags must be pre-paid |
| Action / Note | "I think I can do it now, by calling airline." — please set reminder 12 hours before their flight; required phone/number is [REDACTED] |
| Thread timestamps | On Aug 30, 2017 at 11:27 AM and 11:24 AM |
| Redactions | Several contact/details are redacted (black bars) |

Hours: Mon through Friday 9AM-530PM EST

Here is info about size:
http://www.lot.com/us/en/excess-baggage

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

ok you are the best...let me ask them how many bags ...do you need approximate size/weight also...I suppose can't hurt...I'll ask...

On Aug 30, 2017, at 11:11 AM, Natalia Molotkova <redacted> wrote:

More than 12 hours before departure you can buy the first piece of checked baggage at a reduced price <u>(lot.com</u> lot Contact Center: 60 PLN each way/17.00USD)

Not seeing how to do it online, will do it over the phone, how many bags per person? Will need CID.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## ok, thanks

On Aug 30, 2017, at 11:04 AM, Natalia Molotkova

## ok, thanks (cont.)

wrote:

Not giving me this option online, calling airline.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

thanks

On Aug 30, 2017, at 10:36 AM, Natalia Molotkova <redacted> wrote:

Let me check.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...is it possible to pay for ████ and ████ bags prior to their flight? Or must they
do it at check in? or at airport only?

From: "American Express Travel"
<itinerary@myamextravel.com>

Date: August 24, 2017 at 10:11:21 AM EDT
To:

## Regards, (cont.)

- Subject: Itinerary INCL TICKETNO for [REDACTED] — 04SEP17
- Sender/Service: Centurion Travel Service / American Express Travel
- Contact: Centurion Travel Service 1-877-877-0987
- Notice: DO NOT REPLY TO THIS EMAIL; travel plans posted to secure website (link: View your Trips)
- Baggage info URL: https://myamextravel.com/baggage
- Travel arrangements for: [REDACTED]
- Record Locator: [REDACTED]
- E-Ticket Number(s): [REDACTED] (multiple ticket lines redacted)
- Travel date shown: Monday 04 Sep 17
- Other information: CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT
- Next section header visible: Flight Information

## Regards, (cont.)

## Date

04 Sep 2017

Airline

Lot Polish Airlines



Airline Record Locator

Flight/Class

LO 332 S Economy Class

Origin

Paris, Charles De Gaulle

Destination

Warsaw, Frederic Chopin

Departing

10:40 AM

Arriving

12:55 PM

Departure Terminal

Confirmed

Estimated Time

Stops

Terminal 1

Seats

2 Hrs 15 Mins

Non-stop

Unassigned

## Flight Information

Date

04 Sep 2017

Airline

Operated By

Lot Polish Airlines

Regional Jet

Airline Record Locator



Flight/Class

LO 779 S Economy Class

Origin

Warsaw, Frederic Chopin

Destination

Vilnius, Vilnius

Departing

01:40 PM

Arriving

03:45 PM

Estimated Time

1 Hr 5 Mins

Stops

Seats

Non-stop

## Confirmed

Unassigned

<u>Entry and Exit Information for Travel</u>

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You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/pnvacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

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## PDF itinerary attachment: (cont.)

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

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Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## PDF itinerary attachment: (cont.)