To: Bella Klein
Cc: Richard Kahn
From: Lesley Groff
Sent: Mon 1/22/2018 7:48:23 PM
Subject: Re: Your ticket transfer to  is on the way for The Lion King (New York, NY).

Great

Sent from my iPhone

On Jan 22, 2018, at 1:44 PM, Bella Klein <blackened out> wrote:

Disputed, Natalia from Amex is helping us
Thank you,
Bella

Tel:

On Jan 22, 2018, at 11:51 AM, Bella Klein <bella.klein@yale.edu> wrote:

Looks as it is our fault..

Thank you,
Bella

Tel:

On Jan 22, 2018, at 11:46 AM, Lesley Groff <redacted> wrote:

Jeffrey purchased the tickets...the tickets must then be transferred to the <u>son</u> who is picking them up...I transferred them to . ...she should have accepted them on a computer before she went to the box office but she did not...you can't do from a phone or tablet...I called Ticketmaster and was on the phone with them for over 30 minute (8- 8:35pm or so) but the show had started and even if I could argue my way in for them, they were not allowed in because show had started...they decided to leave and

Jeffrey had me purchase them tickets for Sunday nite...  accepted the tickets from a computer before going and printed at home...it is order of operations they did not follow really....  says 'last time we went to a show we were able to print at the box office' ...or something like that.

<u>On Jan 22, 2018, at 11:43</u> AM, Bella Klein
> wrote:

## Lesley,

Please provide more details to dispute charge. Why did you need to transfer names?

Thank you,

Bella

Tel:

On Jan 20, 2018, at 10:19 AM, Lesley Groff <blackened out> wrote:

DO not pay for these tickets per JE instruction...the girls could not get in last night...I was on the phone with ticketmaster and still could not get the tickets `transferred' Below from JE:

Tell rich not to pay the lion tickets for tonight check with the girls and whenever they can govOk with me

## Begin forwarded

message:

From:
<u>"Ticketmaster"</u> 

er.co
Subject: Your

## Begin forwarded (cont.)

- Notification: ticket transfer to [redacted] is on the way for The Lion King (New York, NY)
- Transfer sent: January 18, 2018 at 3:42:16 PM EST
- Reply-To: "Ticketmaster"
- Transfer progress (visual): Sent → Accepted → Complete
- Event: The Lion King (New York, NY)
  - Date/time: Fri, Jan 19 @ 8:00 PM
  - Venue: Minskoff Theatre, New York, NY
- Tickets:
  - Section ORCH, Row E, Seat 117
  - Section ORCH, Row E, Seat 118

## Begin forwarded (cont.)

## Section ORCH, Row E, Seat 119

## Transfer Status: Sent

Your ticket transfer is in the works. There are now 3 ticket(s) heading
to █████████ at ███████████████

## What's Next?

Once  accepts your ticket transfer – everyone is all set. Just in case something changes, you can cancel your ticket transfer request – as long as the tickets have not be accepted.

To view and manage your ticket transfer, please visit Event Details.

We're here to help.

If you have any questions, please email

Ticketmaster Fan Support.