To: ██████████████████████████]
From: Natalia Molotkova
Sent: Fri 4/26/2019 7:46:06 PM
Subject: =?UTF-8?Q?Itinerary_INCL_TICKETNO_for_█████████████████████████████████████=C2?=
=?UTF-8?Q?=A0?=

Title: American Express ®

Key Information:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Subject:** Air reservation requiring authorization
*   **Date:** April 26, 2019
*   **Flight:** Air France 3374 (Economy). Operated by a blocked company.
*   **Date:** Sun, 28 Apr
*   **Duration:** 3h 5m
*   **Departure:** Paris Charles de Gaulle Airport (CDG) at 2:00 pm
*   **Arrival:** Boryspil Intl Airport, Kiev (KBP) at 6:05 pm
*   **Total air reservation cost:** $0.00
*   **Ticket:** Refundable, changes subject to fare difference.
*   **Hours:** Mon through Friday 9AM-530PM EST

The image shows email correspondence with Natalia Molotkova, a Centurion Relationship Manager. The discussion revolves around changing a flight from Paris to Kiev, originally scheduled for Monday at 2 PM, to Sunday. Natalia confirms a flight from Paris to Kiev on Sunday, April 28, departing at 2:00 PM. It is also mentioned a potential return flight from Kiev to Paris on Sunday at 2:30 PM. Natalia's working hours are Monday through Friday, 9 AM to 5:30 PM EST.

So sorry. Being asked to change █████ ticket to the 2:30 PM flight on Sunday. Sunday now. ...

Sent from my iPhone

Begin forwarded message:

-
From: ████ ████ <██████@██████>
Date: April 26, 2019 at 2:15:58 PM EDT
To: Lesley Groff <████████@██████>
Subject: Re: Itinerary INCL TICKETNO for ██████/██████ 26APR19 ██████

-
Can you please do the one at 2.30 pm instead of the late one please on sunday ?
Thank you Lesley

Envoyé de mon iPhone

Le 26 avr. 2019 à 19:23, Lesley Groff <████████████████████> a écrit :

-
ok

On Apr 26, 2019, at 1:22 PM, ████ ████ <████████████████████> wrote:

Can you change her return ticket for Sunday please ?
<image1.jpeg>
Envoyé de mon iPhone

Le 25 avr. 2019 à 01:41, Lesley Groff <████████████████████> a écrit :


Here is █████ new ticket. █████, please forward to her when time to
do so. thanks, Lesley

FLIGHTS| HOTELS| CARS| CRUISES

██████████████████████████████████████████████████████████████████████████████████████

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

## Other Information

• CITIZENS OF

MUST CARRY A VALID PASSPORT

## Kiev to Paris

FLIGHT AF 1753

## DEPARTING

Fri, Apr 26 2019, 02:35 PM
Kiev
Boryspil (Borispol) (KBP)

## DEPARTING (cont.)

## ARRIVING

Fri, Apr 26 2019, 04:55 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Air France

## Non-stop

Duration:3 Hrs 20 Mins
Arrival Terminal:Terminal 2 E

## FLIGHT INFORMATION

Your Seats: 3D
J Business Class
Airbus Industrie A320.100/200
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Air France:



Paris to Kiev

FLIGHT AF 3374

## DEPARTING

Mon, Apr 29 2019, 02:00 PM
Paris
Charles De Gaulle (CDG)

## DEPARTING (cont.)

## ARRIVING

**Flight Information:**

*   **Date:** Mon, Apr 29 2019, 06:05 PM
*   **Location:** Kiev, Boryspil (Borispol) (KBP)
*   **Airline:** Air France, operated by undisclosed Intl Airl
*   **Flight Type:** Non-stop
*   **Duration:** 3 Hrs 5 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Class:** E Economy Class
*   **Aircraft:** Boeing 737-900
*   **Meals:** Food-Bev/Pur
*   **Baggage:** 1PC per adult
*   **E-Tickets:** Ticket AF, undisclosed numbers for 13APR, 17APR, 24APR

## ARRIVING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

Key information includes:

*   24/7 medical, legal, financial, and emergency assistance services are available when traveling > 100 miles from home.
*   Contact information: toll-free and direct-dial collect numbers (redacted in the image).
*   "Manage Your Trip" button links to American Express Travel.
*   Visa requirements: Visacentral.com.
*   Privacy Statement: americanexpress.com/privacy.
*   Itinerary: check the attached PDF.
*   Adobe Acrobat Reader is needed to view the PDF.
*   Link to install Adobe Acrobat Reader: http://www.adobe.com/products/acrobat/readstep.html
*   Service: American Express Centurion Travel.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes. floods, climatic aberrations. acts of governmental authorities, civil unrest, strikes. riots, theft, disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Key information:

*   Email from Natalia Molotkova on Apr 26, 2019, at 3:13 PM, requesting to issue a ticket.
*   Sender used an iPhone.
*   American Express disclaimer about 3rd party concierge services.
*   Privacy statement and link to American Express website.
*   Response is required for reservation completion.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

subject to change.

• Total air reservation, including taxes and fees: $0.00 (even exchange).

• Ticket is refundable, changes are subject to difference in fare.

• Code share: INTL AIRL

• Sun, 28 Apr - <u>Air France</u> 3374 - Economy - 3h 5m OPERATED BY INTL AIRL Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ah. Ok. YES. Change to Sunday please

Sent from my iPhone

No, now you have Monday, Paris to Kiev at 2pm, now it has to be Sunday?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

It is the 2pm we originally had from Paris to Kiev on Sunday.

## Regards, (cont.)

Sent from my iPhone

Natalia Molotkova, Centurion Relationship Manager, is arranging a flight from Paris to Kiev on Sunday, April 28, departing at 2:00 PM. She's also arranging a flight from Kiev to Paris on Sunday at 2:30 PM. Lesley Groff requested the 2:30 PM flight instead of a later one.

## Regards, (cont.)

Here is ████ new ticket. ████, please forward to her when time to
do so. thanks, Lesley

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR: SYCURC

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

## Other Information

• CITIZENS OF

MUST CARRY A VALID PASSPORT

## Other Information (cont.)

## Kiev to Paris

FLIGHT AF 1753

## DEPARTING

Fri, Apr 26 2019, 02:36 PM
Kiev
Boryspil (Borispol)(KBP)

## ARRIVING

Fri, Apr 26 2019. 04:55 PM
Paris
Charles De Gaulle (COG)

## Air France

Oporatod By Air Franco

Non-stop
Duration:3 Hrs 20 Mins
Arrival Terminal:Terminal 2 E

## FLIGHT INFORMATION

Your Seats: 3D
J Business Class
Airbus Industrie A320.100/200
Meals: Meals
Baggage: 2PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

| Field | Details |
|---|---|
| Route | Paris → Kiev |
| Flight | AF 3374 |
| Depart | Mon, Apr 29 2019 — 02:00 PM — Paris (Charles De Gaulle, CDG) |
| Arrive | Mon, Apr 29 2019 — 06:05 PM — Kiev (Boryspil / Borispol, KBP) |
| Duration | Non-stop, 3 hrs 5 mins |
| Terminal | Departure Terminal: Terminal 2D |
| Airline / Operated by | Air France / Operated by [REDACTED] Intl Airl |
| Class | E Economy Class |
| Aircraft | Boeing 737-900 |
| Meals | Food-Bev/Pur |
| Baggage | 1 PC per adult |
| Confirmation | Air France: [REDACTED]

## FLIGHT CONFIRMATION (cont.)

## TRAVELLER INFORMATION



E-TICKET

Ticket AF -13APR

Ticket AF -17APR

Ticket AF -24APR

- Heading: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE
- Eligibility: When you travel more than 100 miles from home
- Services (24/7): medical, legal, financial and other select emergency coordination and assistance — including medical/legal referrals, cash wires, etc.
- PP#: PP# XXXXXXXXXXXt (masked)
- Hotline numbers: image shows numbers redacted; labeled “(toll-free) 1-[redacted] (direct-dial collect)”
- Action button: Manage Your Trip (links to American Express Travel)
- Manage instruction: “View and manage your Trip by logging onto American Express Travel.”
- Entry/Exit info: American Express recommends periodically reviewing www.Visacentral.com for up-to-date entry/exit requirements; AMEX disclaims accuracy and liability for inaccuracies.

## TRAVELLER INFORMATION (cont.)

contained on that site.

You may receive customer service emails even if you have requested not to e-mail receive practices, email marketing please review offers the from American American Express Express. Privacy For details Statement about our at <u>mvw americanexpress com/privacy</u>

<change><s>See</s></change> attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries. affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares. itineraries or schedules; or (2) acts of God. fires, earthquakes. floods. climatic aberrations, acts of governmental authorities, civil unrest, strikes. riots. theft, disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers

## TRAVELLER INFORMATION (cont.)

may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

The image shows what looks like redacted text.

## TRAVELLER INFORMATION (cont.)

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>arencanexpress comrphishtng.</u> tr) 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or foes you authonzo. Wo reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $0.00 (even exchange).

	• Ticket is refundable, changes are subject to difference in fare.

• Code share: INTL AIRL

• Sun, 28 Apr - Air France 3374 - Economy - 3h 5m OPERATED BY INTL AIRL Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

Please reply to this email and provide your authorization to proceed.

## Regards.

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ah. 0k. YES. Change to Sunday please

Sent from my iPhone

No, now you have Monday, Paris to Kiev at 2pm, now it has to be Sunday?

## Regards.

Natalia (Natasha) Molotkova

## Regards. (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

It is the 2pm we originally had from Paris to Kiev on Sunday.

Sent from my iPhone

From Paris to Kiev on Sunday April 28 flight departs at 2:00PM, will it work? Or she need From Kiev to Paris on Sunday at 230p?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So sorry. Being asked to change █████ ticket to the 2:30 PM flight on Sunday. Sunday now. ...

Sent from my iPhone

Begin forwarded message:

From:  <██████████████████>
Date: April 26, 2019 at 2:15:58 PM EDT
To: Lesley Groff <>
Subject: Re: Itinerary INCL TICKETNO for  26APR19

Can you please do the one at 2.30 pm instead of the late one please on sunday ? Thank you Lesley

Envoye de mon iPhone

Le 26 avr. 2019 à 19:23, Lesley Groff <█████████████████> a écrit :

## Regards. (cont.)

Key information from the email:

*   Sender: Lesley Groff is requesting a return ticket change to Sunday.
*   Attachment: The email contains a new ticket attachment ("image1.jpeg").
*   Trip Details: Contains record locator information.
*   Flights, Hotels, Cars, Cruises section.
*   Airline Baggage Fee/Rules: Link provided to [https://myamextravel.com/baggage](https://myamextravel.com/baggage)

## Regards. (cont.)

## Other Information

CITIZENS OF

MUST CARRY A VALID PASSPORT

## Kiev to Paris

FLIGHT AF 1753

## DEPARTING

Fri, Apr 26 2019, 02:35 PM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Fri, Apr 26 2019, 04:55 PM
Paris
Charles De Gaulle (CDG)

Air France

Operated By Air France

Non-stop
Duration:3 Hrs 20 Mins
Arrival Terminal:Terminal 2 E

FLIGHT INFORMATION

## ARRIVING (cont.)

| Item | Detail |
|---|---|
| Seats | 3D, J Business Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Airline | Air France |
| Flight | AF 3374 |
| Departure | Mon, Apr 29 2019, 02:00 PM from Paris, Charles De Gaulle (CDG) |
| Arrival | Mon, Apr 29 2019, 06:05 PM in Kiev, Boryspil (Borispol) (KBP) |
| Duration | 3 Hrs 5 Mins |
| Departure Terminal | Terminal 2 D |
| Flight Type | Non-stop |

## ARRIVING (cont.)

FLIGHT CONFIRMATION

Air France:

# TRAVELLER INFORMATION



E-TICKET

Ticket AF 13APR

Ticket AF 17APR

Ticket AF 24APR

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PPP XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

(toll-free) 1-

(direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# TRAVELLER INFORMATION (cont.)

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically

review <u>www Visacentral com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to e-mail receive practices, email marketing please review offers the from American American Express Express. Privacy For details Statement about our at <u>www americanexpress.comforivacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges. including. but not limited to. daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement, American Express Travel Related Services Company. Inc. and its parent, subsidiaries. affiliates and representatives (collectively, "Amex-) act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services. cessation of operations. accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God. fires. earthquakes. floods, climatic aberrations. acts of governmental authorities, civil unrest, strikes, riots, theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TM 669 Registered Iowa Travel Agency.

# TRAVELLER INFORMATION (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us al <u>americana/cress comiehshino</u>

O2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express <mark>'N</mark> and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



EFTA02280402