To: Natalia Molotkova[natalia.molotkova@centurion.com]
From: Lesley Groff
Sent: Fri 10/27/2017 1:29:08 PM
Subject: Re: █████ ticket Rec. Loc#DXYVIX

YAE! Great. Thx

Sent from my iPhone

On Oct 27, 2017, at 9:03 AM, Natalia Molotkova <████████████████████████████> wrote:

- Document: email thread (screenshot) with multiple redactions/black bars
- Key message: "Just received OK from rate desk - to change flight to December 21st will be just 175.00 USD fee, changing."
- Reply/ack: "Ok. Sounds good. Thx" and "Sent from my iPhone"
- Signature block: shows a name (redacted here) with title "Centurion Relationship Manager"
- Office hours shown: "Mon through Friday 9AM-530PM EST"
- Timestamp visible: "On Oct 26, 2017, at 4:58 PM"

Lesley, fares rules are not really very clear for this airline. So, I emailed airline (no way to call them, they are in France and closed for the day) and AMEX rate desk, to re-confirm my

calculation, we will know for sure by tomorrow, hopefully.

Key entities: Natalia (Natasha) Molotkova (Centurion Relationship Manager), Lesley, Jeffrey.

Natalia's work hours: Monday through Friday, 9AM-530PM EST.

On Oct 26, 2017, at 3:21 PM, Natalia Molotkova re-confirms pricing.
On Oct 26, 2017, at 12:27 PM, Natalia Molotkova communicated about exchanging a ticket for Dec 21 and paying $175.
Lesley confirmed Jeffrey's request to exchange the ticket.

At this moment not getting any difference in fare, just change fee, can't be guaranteed till ticket is issued.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Thx

Sent from my iPhone

On Oct 26, 2017, at 11:48 AM, Natalia Molotkova
wrote:

I will have to sent it to rate desk, will take up to 24 hours, sending.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can you tell me what the new price of the ticket on Dec. 21 would cost...? what would we spend in order to change it to then...?

On Oct 26, 2017, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

ok, I’ll go with it :)
On Oct 26, 2017, at 11:31 AM, Natalia Molotkova

## Regards, (cont.)

wrote:

Seasonality?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Why such a huge gap in their flights do you think? Will they come out with more flights before the nov 2? Can you check your crystal ball? ?

Sent from my iPhone

On Oct 26, 2017, at 11:00 AM, Natalia Molotkova
wrote:

Ok. Thx. Let me tell JE. I think we just let it go

Sent from my iPhone

On Oct 26, 2017, at 11:00 AM, Natalia Molotkova
wrote:

Change fee is 175.00USD.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Ok and then a change fee of $200? Plus any change in ticket price (which could be more or
less)

Sent from my iPhone

On Oct 26, 2017, at 10:32 AM, Natalia Molotkova <█████████████████████████
wrote:

$445.28.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

that is so weird. She won't come then ...that is xmas. what is the ticket worth?

On Oct 26, 2017, at 10:29 AM, Natalia Molotkova
███████████████████████ wrote:

Next scheduled flight after Nov 8 is Dec 21.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

I am not showing any flights scheduled after 8th of November.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST
dec 4 how about it...
<u>On Oct 26 2017 at 10:21</u> AM <u>Natalia</u> Molotkova
wrote:
Give me any new date, please. For change, to price?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we are holding a ticket for | to travel from Paris to NY on Nov. 2 won XL Airways #40...can you tell me what the amount of this ticket is and how much it is to change it. We need to decide what to do with it...thanks.

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