To: Amex Centurian Travel[████████████████████████████]
From: Lesley Groff
Sent: Tue 2/5/2019 10:14:05 PM
Subject: Re: Itinerary INCL TICKETNO for ██████/███████ 08FEB19 ███████

ok, that should work...thank you!

On Feb 5, 2019, at 5:12 PM, Molotkova wrote:

- Thread date: February 5, 2019. Message times visible: 5:12 PM, 3:44 PM, and forwarded at 3:15:27 PM EST.

- 5:12 PM message:
  - Body: "I can't go through the line, so I am waiting for email from hotel."
  - Signature: Centurion Relationship Manager (email domain @centurion.com)
  - Hours: Mon through Friday 9AM–5:30PM EST
  - Question shown below: "will the over night team try to get the 3rd party form?"

- 3:44 PM message (earlier in thread):
  - Body: "Not pre-paid, waiting for the credit card authorization form."
  - Same Centurion Relationship Manager signature and hours.

- Mobile message content:
  - "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay."
  - "Sent from my iPhone"

- Forwarded message (3:15:27 PM) from American Express Travel <itinerary@myamextravel.com> to LESLEY.JEE@GMAIL.COM:
  - Subject: "Itinerary INCL TICKETNO for [redacted] 08FEB19 [redacted]"

- Notes: Several names, ticket numbers and other details are redacted in the image.

Key entities from the image:
*   Travel services: Flights, Hotels, Cars, Cruises
*   Record Locator
*   Information: "Do Not Reply to this Email"
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   Citizens of France must carry a valid passport.
*   Paris to Kiev, Flight AF 3374

Flight details from Paris to Kiev:

*   **Departing:** Fri, Feb 08 2019, 01:20 PM, Paris, Charles De Gaulle (CDG)
*   **Arriving:** Fri, Feb 08 2019, 05:35 PM, Kiev, Boryspil (Borispol) (KBP)
*   **Airline:** Air France (Operated by Ukraine Intl Airl)
*   **Flight Type:** Non-stop, 3 Hrs 15 Mins
*   **Departure Terminal:** Terminal 2 D
*   **Class:** K Economy Class
*   **Aircraft:** Boeing 737-800
*   **Meals:** Hot Meal
*   **Baggage:** 1PC per adult
*   **Hotel:** HYATT REGENCY KIEV

Here's the extracted information:

**Hotel Booking Details**

*   Check-in: Fri, Feb 08 2019
*   Check-out: Sun, Feb 10 2019
*   Hotel Address: 5 A [Street], KIEV UA 01001
*   Telephone: 380-44-5811234
*   Status: Confirmed
*   Base Rate: EUR 330.00 / per night
*   Cancellation Policy: Cancel 24 Hours Prior To Arrival

**Flight Information**

*   Route: Kiev to Paris
*   Flight: AF 3375
*   Departure: Sun, Feb 10 2019, 09:45 AM (Kiev)

Key details from the image:

*   Departure: Boryspil (Borispol) (KBP)
*   Arrival: Paris, Charles De Gaulle (CDG); Sun, Feb 10 2019, 12:10 PM
*   Airline: Air France, Operated by Ukraine Intl Airl
*   Flight Details: Non-stop, Duration 3 Hrs 25 Mins, Arrival Terminal 2 D, R Economy Class, Boeing 737 All Series Passenger, Meals Food-Bev/Pur, Baggage 1PC per adult
*   Ticket: AF-\*\*\*\*05FEB

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL A

When you travel more than 100 miles from home, you have 24/7 medical, leg
select emergency coordination and assistance services, including medical and
XXXXXXXXXXt, cash wires and more. Card Members may be responsible for
third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review www.Visa.com for the most up to date and accurate entry/exit requirements for your travel destination. Due to changes, American Express cannot guarantee the accuracy of the information contained herein and disclaims any liability for any inaccurate or incomplete information contained herein.

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at www.americanexpress.com/privacy

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader installed. If not, please visit the Adobe website below to download and install this free software.
http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a great trip!

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, resort or facility fees, may be applicable to your stay and payable to the hotel directly.

from the property. You may wish to inquire with the hotel before your trip regi: amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries. affiliates and representatives (collectively. "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss. injur to persons or property resulting, directly or indirectly, from (1) the acts of orris suppliers, including but not limited to delays. overbooking's. cancellation of se operations, accidents or failures of equipment, or changes in fares, itineraries acts of God, fires. earthquakes. floods. climatic aberrations, acts of governme unrest, strikes, riots. theft. disease. accidents or failures related to the public i telecommunications lines or facilities. or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce: channels, participating in marketing programs and supporting technology initi: receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tit enter into other business relationships with suppliers and these arrangement types of compensation and incentives we receive, are subject to change. In id: recommending itineraries, we may consider a number of factors. including sui your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave:

Privacy Statement | Visit the Centurion Card website

To learn more about email security or report a suspicious e-mail. please visit us at <u>arnencanexpress.cornIphishing.</u> O 2015 American Express. All rights moved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the Si responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pi

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <██████████████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay
Sent from my iPhone
Begin forwarded message:
-
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary INCL TICKETNO for  /  08FEB19

## ok thanks! (cont.)

Key information:
*   Record Locator: [Redacted]
*   Do not reply to this email.
*   Airline baggage fees/rules may apply. Access: https://myamextravel.com/baggage
*   Citizens of France must carry a valid passport.
*   Flight from Paris to Kiev, flight AF 3374.

## ok thanks! (cont.)

<table><tr><th></th><th></th><th>DEPARTING </th></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM</td></tr><tr><td></td><td></td><td>Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Aid</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Term'nal:Terminal 2 O</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737-800</td></tr><tr><td></td><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td>Air France: W79TOP</td></tr><tr><td></td><td></td><td>Hotel Details</td></tr><tr><td></td><td></td><td>HYATT REGENCY KIEV</td></tr></table>

## ok thanks! (cont.)

*   **Check-in:** Fri, Feb 08 2019
*   **Check-out:** Sun, Feb 10 2019
*   **Hotel Address:** 5 A \[redacted] Street, KIEV UA 01001
*   **Hotel Telephone:** 380-44-5811234
*   **Hotel Status:** Confirmed
*   **Hotel Base Rate:** EUR 330.00 / per night
*   **Hotel Cancellation Policy:** Cancel 24 Hours Prior To Arrival
*   **Hotel Confirmation:** HY0023548516
*   **Flight:** Kiev to Paris, AF 3375
*   **Departure:** Sun, Feb 10 2019, 09:45 AM from Kiev

## ok thanks! (cont.)

Key details from the image:

*   Departure Airport: Boryspil (Borispol) (KBP)
*   Arrival: Paris, Charles De Gaulle (CDG)
*   Arrival Date/Time: Sun, Feb 10 2019, 12:10 PM
*   Airline: Air France (operated by Ukraine Intl Airl)
*   Flight Duration: 3 Hrs 25 Mins
*   Arrival Terminal: Terminal 2 D
*   Economy Class: R Economy Class, Boeing 737 All Series Passenger
*   Meals: Food-Bev/Pur
*   Baggage: 1PC per adult
*   Ticket: AF -05FEB

## ok thanks! (cont.)

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL A
When you travel more than 100 miles from home, you have 24/7 medical, leg
select emergency coordination and assistance services, including medical and
XXXXXXXXXXt, cash wires and more. Card Members may be responsible for
third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> most up to date and accurate entry/exit requirements for your travel destinatio changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained i You may receive customer service mails even if you have requested not to re offers from American Express. For details about our e-mail practices. please r Express Privacy Statement at <u>www.americanexpress.com/privacv</u> See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acroba website below to download and install this free software. <u>http//www adobe.com/products/acrobat/readstep.html</u> Thank you for choosing American Express Centurion Travel Service and have Please be advised that certain mandatory hotel-imposed charges, including, t resort or facility fees. may be applicable to your stay and payable to the hotel

## ok thanks! (cont.)

from the property. You may wish to inquire with the hotel before your trip regi: amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries. affiliates and representatives (collectively. "Amex") act as an age and you understand and agree that Amex shall not be liable for any loss. injur to persons or property resulting, directly or indirectly, from (1) the acts of orris suppliers, including but not limited to delays. overbooking's. cancellation of se operations, accidents or failures of equipment, or changes in fares, itineraries acts of God, fires. earthquakes. floods. climatic aberrations, acts of governme unrest, strikes, riots. theft. disease. accidents or failures related to the public i telecommunications lines or facilities. or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce: channels, participating in marketing programs and supporting technology initi: receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tit enter into other business relationships with suppliers and these arrangement types of compensation and incentives we receive, are subject to change. In id: recommending itineraries, we may consider a number of factors. including sui your preferences. The relationships we have with suppliers may also influent identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave:

## ok thanks! (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>amencanexpress.comtphishinci.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the sr responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing pi

Not pre-paid, waiting for the credit card authorization form.
Regards,
(Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay for it h
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: February 5, 2019 at 3:15:27 PM EST
To: LESLEY.JEE@GMAIL.COM
Subject: Itinerary INCL TICKETNO for  08FEB19

FLIGHTS | HOTELS | CARS | CRUISES

## ok thanks! (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only cannot accept incoming messages. If you have any questions, please contact Cent Service at 1

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Paris to Kiev

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374

# YOUR TRIP DETAILS (cont.)

## FLIGHT AF 3374 (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

**Key Details:**

*   **Departure:** Paris (Charles De Gaulle (CDG)), Fri, Feb 08 2019, 01:20 PM
*   **Arrival:** Kiev (Boryspil (Borispol) (KBP)), Fri, Feb 08 2019, 05:35 PM
*   **Airline:** Air France (Operated by Ukraine Intl Airl)
*   **Flight Details:** Non-stop, Duration: 3 Hrs 15 Mins, Terminal 2 D, Boeing 737-800, K Economy Class, Hot Meal
*   **Baggage:** 1PC per adult
*   **Hotel:** HYATT REGENCY KIEV
*   **Flight Confirmation:** Air France: [redacted]

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

| Item             | Details                                   |
| ---------------- | ----------------------------------------- |
| Check-in         | Fri, Feb 08 2019                          |
| Check-out        | Sun, Feb 10 2019                          |
| Hotel Address    | 5 A [blurred] Street, KIEV UA 01001          |
| Hotel Telephone  | 380-44-5811234                            |
| Hotel Status     | Confirmed                                 |
| Base Rate        | EUR 330.00 / per night                      |
| Cancellation     | Cancel 24 Hours Prior To Arrival          |
| Hotel Confirmation | HY0023548516                             |
| Flight           | AF 3375 Kiev to Paris                    |
| Departing        | Sun, Feb 10 2019, 09:45 AM Kiev           |
| Departure Airport | Boryspil (Borispol) (KBP)                |

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

- Arrival date/time: Sun, Feb 10 2019, 12:10 PM
- Destination: Paris — Charles De Gaulle (CDG)
- Airline: Air France (operated by Ukraine Intl Air)
- Flight type: Non-stop
- Duration: 3 hrs 25 mins
- Arrival terminal: Terminal 2D

- Flight information:
  - Class: R Economy
  - Aircraft: Boeing 737 (All Series Passenger)
  - Meals: Food‑Bev/Pur
  - Baggage allowance: 1 PC per adult

- Flight confirmation: Air France: [redacted]
- Traveller information: [redacted]
- E‑Ticket: Ticket AF [redacted]-05FEB

# YOUR TRIP DETAILS (cont.)

## DEPARTING (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS

tali-select When emergency you travel more coordination than 100 and miles assistance from home, services, you have including 24/7 medical, medical legal. and legal XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the cc third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentr</u> most up to date and accurate entry/exit requirements for your travel destination. Du( changes, American Express cannot guarantee the accuracy of the information provii disclaims any liability for any inaccurate or incomplete information contained on tha

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>vinvw_americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Rear website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea

Please be advised that certain mandatory hotel-imposed charges. including. but not resort or facility fees. may be applicable to your stay and payable to the hotel operal from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)

Liability Statement. American Express Travel Related Services Company, Inc. and subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury. exp• to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers. including but not limited to delays. overbooking's. cancellation of services operations, accidents or failures of equipment. or changes in fares, itineraries or scr acts of God, fires. earthquakes. floods, climatic aberrations, acts of governmental al unrest, strikes, riots, theft. disease, accidents or failures related to the public interne telecommunications lines or facilities, or third party technology systems, or any othe the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making an meet your individual needs. We consider various factors in identifying travel supplie; recommending specific itineraries. In this role, we are acting as an independent thirc a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide inc travel counselors. Certain suppliers may also provide compensation to us for varlet administrative services that we perform for them. such as granting them access to c channels. participating in marketing programs and supporting technology initiatives. receive compensation from suppliers when customers use the American Express Ce American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements, incft types of compensation and incentives we receive, are subject to change. In identifyii recommending itineraries, we may consider a number of factors. including supplier your preferences. The relationships we have with suppliers may also influence the e identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State 6 Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agen

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to notify you of changes to this policy for servicing purposes.