Here's the key information from the email header:

*   **To:** James | personal genius
*   **Cc:** Richard Kahn
*   **Sent:** Thur 9/6/2018 9:28:22 PM
*   **Subject:** Re: Apple TV Issues in apt 7J

Perfect. Thank you

Sent from my iPhone

On Sep 6, 2018, at 4:56 PM, james I personal ge wrote:

2PM should be safe for scheduling. Thanks for the code; I'll knock first, of course. Thank you,

James Ce
your own Personal Genius
Certified Support Professional 10.6
<u>http://oersonaloenius.co</u> 

On Sep 6, 2018, at 3:24 PM,  wrote:

Tomorrow after 2pm will be just fine. Yoni says you may go anytime that is convenient. If you can pinpoint a time great. The code to 7J is

[ ]

Sent from my iPhone

On Sep 6, 2018, at 2:53 PM, james I personal genius
wrote:

Hi Lesley,
My first availability is tomorrow after 2PM.

From what Merwin sent me, the Apple ID I created for all the Apple TVs at 66th has been "locked". I'll try to resolve that ahead of time (or just create a new one if I can't).

Once that's fixed, it'll just be a mater of reinstalling the standard Apps (channels) as originally deployed.

Thank you,

James Ce
your Personal Genius

## C Certified Support Professional 10.6

http://personalgenius.co

On Sep 6, 2018, at 10:26 AM, I wrote:

Hi James...when might you be available to go to 7J and fix the issue with Apple TV? The man and his family staying there will be leaving shortly for the day...but I will assure them you can go in...can you go today? or when is earliest you can get there?