To: From: u an in uayem Sent Sat 6/3/2017 5:20:16 AM Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810

Dear

I assume you ave not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following c mail can you chase them in please Yours Sultan

Sent from my iPhone

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## From: customercare@23andme.com
Date: May 23, 2017 at 5:07:37 PM GMT+2
To:

## Subject: Re: (983918) Action Required - Your 23andMe Order #740-627542-142810
Reply-To: customercare@23andme.com

# Please type your reply above this line #

<u>Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810</u>

Hello ssulayem,

Your request <u>(#983918)has</u> been updated. You can view the update below.

Taylor, May 23, 8:07 AM PDT:
Hello Jeffery,

I am reaching out to you with regards to your recent 23andMe order <u>#740-627542-</u> 142810.

Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review process, please reply to this message with the intended use of the kits in your recent purchase.

Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information.

## Subject: Re: (983918) Action Required - Your 23andMe Order #740-627542-142810
Reply-To: customercare@23andme.com (cont.)

Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled.

Best regards,

Taylor
The 23andMe Team

## Taylor, May 23, 8:06 AM PDT:

This ticket was created on your behalf by 23andMe Customer Care.

You can update your support request by replying to this email with additional comments or by following this link: <u>https //customercare 23andme com/hc/requests/983918</u>