To: Natalia Molotkova
From: 
Sent: Thur 9/7/2017 6:09:46 PM
Subject: Re: Change ticket again!

Yes. Something to be thankful for (?)!

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On Sep 7, 2017, at 2:07 PM, Natalia Molotkova <████████████████████████████████████████> wrote:

| Field | Extracted content |
|---|---|
| Date/time (thread) | On Sep 7, 2017, at 2:00 PM |
| Sender | [Name redacted] (appears multiple times as sender) |
| Role / signature | Centurion Relationship Manager |
| Contact hours (signature) | Mon through Friday 9AM–5:30PM EST |
| Device | Sent from my iPhone |
| Airline mentioned | Aeroflot |
| Redactions in image | One or more blocks of text are blacked out |
| Key message lines | - "I guess, good thing support desk is open 24 hours LOL" \
- "Hear you. We are going to need a dedicated Aeroflot rep soon. Can we request a nice one!!???" \
- "On it, with Aeroflot again, checking her out, such a hassle. But in this part of the World no other options." \
- "Yes please"

Sent from my iPhone

On Sep 7, 2017, at 1:12 PM, Natalia Molotkova wrote:

Yes for sure he wants it changed to depart same flight for Saturday.

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On Sep 7, 2017, at 1:01 PM, Natalia Molotkova ‹ > wrote:

We can change her to

SU2463 09SEP CDG SVO 355P 830P SU1408 09SEP SVO SVX 1150P 410A

Add collect is - $249.00 difference in fare plus 70.00EUR change fee, OK to proceed?

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

OK, ticket was exchange, exchange can be voided only same day. We can change it again. And she checked in, can't price. Need ask Aeroflot to check her out again. Do you want me to change flight no matter what? It will be add collect, not sure how much.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Flours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Rec. Loc#OUXSTL

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On Sep 7, 2017, at 12:23 PM, Natalia Molotkova <redacted> wrote:

what her last name, I forgot. Or record locator, sorry.

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thanks

Sent from my iPhone

On Sep 7, 2017, at 10:32 AM, Natalia Molotkova <

wrote:

## Regards, (cont.)

Sure, changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please void yesterday's ticket for  and m repurchase the same flight for Saturday now !! Jeffrey wants her to stay until Saturday the ninth!! Can we do this?

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