<table><tr><th>To:</th><th>Natalia Molotkova</th></tr><tr><td>From:</td><td>Lesley Groff</td></tr><tr><td>Sent:</td><td>Mon 2/12/2018 5:46:13 PM</td></tr><tr><td>Subject:</td><td>Re: Completed- SnowMass has been Ski and times have b een changed.</td></tr></table>

Yes. Kept me busy. But 1 didn't have to live through it. American sent their luggage to aspen and still wouldn't pay for a hotel. A real mess truly.

Sent from my iPhone

On Feb 12, 2018, at 12:44 PM, Natalia Molotkova ‹ > wrote:

- Date: Feb 12, 2018 — two messages: 12:44 PM (later) and 12:20 PM (earlier).
- Sender: [name redacted], Title: Centurion Relationship Manager.
- 12:44 PM message (excerpt): "Yes, it is, I was reading emails and was like - OMG. ... Thanks. I think All is fine. What an ...adventure! Geez" — "Sent from my iPhone".
- 12:20 PM message (excerpt): "[Recipient name redacted], is everything OK now? Do I need to do something?" — "Regards," and "Sent from my iPhone".
- Signature details repeated: business hours "Mon through Friday 9AM–530PM EST".
- Visible redactions: black bars over contact lines and an email address in the forwarded header.

## On Feb 11, 2018, at 3:25 PM, Sara.V.Pujol < wrote:

Hello Leslie,

it was a pleasure to speak to you earlier.

Further to our conversation, please find below the information received from SKI.COM Travelers:

-Ski lessons are confirmed with Aspen Skiing company on Feb 12 now same time 10:00am

-Snowboard lesssons are confirmed with Aspen Skiing company on Feb 13 now - same time 10:00am

-LODGING - the night they missed is non refundable;

raga - the clients just need to call for the shuttle when they land at the Aspen Airport. It is about 10 minutes away so advise the client to call from the courtesy phone at baggage claim or to call this number their cell and they shuttle will be there very quickly upon gathering their bags from baggage claime.

— guests can take a free shuttle from the Snowmass Club to any of these locations for their equipment they have the voucher they have.

The highlighted in red -Four Mtn Sports- ( Open from 8am to 5pm local time)- is the closest one as travelers are doing Beginners Magic. The concierge at the Snowmass Club will show the guests where to catch the shuttle to them to this location.

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Should you have further questions please do not hesitate to let us know.

Kind regards,
Sara Pujol
From Centurion Support on behalf of your Relationship Manager, Natalia.

## On Feb 11, 2018, at 3:25 PM, Sara.V.Pujol < wrote: (cont.)

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