To: Amex Centurian Travel
From: Lesley Groff
Sent: Mon 5/13/2019 8:06:34 PM
Subject: Re: Itinerary for 16MAY19

ok thank you!

On May 13, 2019, at 3:50 PM, Natalia Molotkova <blackened out> wrote:

OK, Air France as premium economy: last leg is only economy - $5038.75. On hold till tonight only.

One way from Miami to Moscow on May 21st - $1220.80. On hold till may 14th 11:59pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

I want to hold all as is. I am not sure if she will return on 21st for the direct flight she really wants to take or go )but the direct flight is not offered on 22nd. So we hold the round trip and the direct one way from Miami to M

Sent from my iPhone

I am confused, what flights she needs, Aeroflot or Air France?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

She is always flex economy. I think you can't hold that you can only purchase after the fact? Or if flex economy Premium economy yes!

Sent from my iPhone

Do you need coach or premium economy on this one?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Can you place all on hold again and let me know pricing and how long it will hold for? Thanks.

Sent from my iPhone

It was already auto-cancelled, was on hold till May 12. I am not sure why it doesn't say anymore about expira

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

How long will these flights stay on hold? when do they expire? thanks

Begin forwarded message:

From: "American Express Travel" <>
Subject: Itinerary for 16MAY19
Date: May 12, 2019 at 2:37:24 PM EDT
To:

FLIGHTS | HOTELS | CARS | CRUISES

## RECORD LOCATOR: IOURKY

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, please contac Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel com/baqqaqe</u>

## Other Information

• CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

London to Miami

FLIGHT AF 6754

## DEPARTING

Thu, May 16 2019, 10:45 AM
London
London Heathrow (LHR)

## ARRIVING

## ARRIVING (cont.)

| Field | Value |
|---|---|
|Route|Miami (MIA) → Paris|
|Airline|Air France (Operated by Virgin Atlantic)|
|Flight number|AF 99|
|Departure|Wed, May 22, 2019 — 07:40 PM, Miami International (MIA)|
|Departure Terminal|Terminal 3|
|Duration|9 hrs 45 mins|
|Stops|Non-stop|
|Cabin/Class|W Premium Economy|
|Aircraft|Airbus Industrie A330-300|
|Meals|Cold Meal|
|Baggage allowance|2PC per adult|
|Flight confirmation|Redacted (black box shown)|
|Other displayed date/time|Thu, May 16, 2019 — 03:30 PM (Miami, MIA)

## ARRIVING (cont.)

*   **Airline:** Air France
*   **Operated By:** Air France
*   **Flight:** Paris to Moscow, AF 1744
*   **Departure:** Thu, May 23 2019, 12:55 PM Paris, Charles De Gaulle (CDG)
*   **Arrival Terminal**: Terminal 2E
*   **Duration:** 9 hours
*   **Class:** Y Economy
*   **Aircraft:** Boeing 777-300Er
*   **Meals:** Breakfast
*   **Baggage:** 1PC per adult

## ARRIVING (cont.)

Key information from the image:

*   Flight: Miami to Moscow, SU 111
*   Departure: Tue, May 21 2019, 06:00 PM from Miami International (MIA)
*   Arrival: Thu, May 23 2019, 05:45 PM at Sheremetyevo (SVO), Moscow
*   Airline: Air France (operated by Air France)
*   Duration: 3 Hrs 50 Mins (Non-stop)
*   Terminals: Departure Terminal 2 E, Arrival Terminal E - International
*   Class: Y Economy
*   Aircraft: Airbus Industrie A320-100/200
*   Meals: Meals
*   Baggage: 1PC per adult
*   Flight Confirmation: Air France (details redacted)

## ARRIVING (cont.)

## ARRIVING

Wed, May 22 2019, 12:15 PM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

## Non-stop

Duration:11 Hrs 15 Mins
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

B Economy Class
Airbus Industrie A330-200
Meals: Dinner Snack
Baggage: 1PC per adult

Flight Confirmation for Aeroflot.

TRAVELLER INFORMATION

NEED <mark>EMERGENCY</mark> ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL I HOTLINE

## FLIGHT INFORMATION (cont.)

When you travel more than 100 miles from home, you have 24/7 medical, leg: other select emergency coordination and assistance services. including medic referrals, PP# XXXXXXXXXXt. cash wires and more. Card Members may be r the costs charged by third-party service providers.

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.</u> most up to date and accurate entry/exit requirements for your travel destinatio frequent changes. American Express cannot guarantee the accuracy of the inf provided and expressly disclaims any liability for any inaccurate or <change><s>incomplete</s></change> contained on that site.

You may receive customer service emails even if you have requested not to re marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>www.americanexpress.com/privar</u>

<change><s>See</s></change> attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acroba to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including. b daily resort or facility fees. may be applicable to your stay and payable to the I check-out from the property. You may wish to inquire with the hotel before yo the existence and amount of such charges.

## <u>Entry and Exit Information for Travel</u> (cont.)

Liability Statement American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively. 'Amex') act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting, directly or indirectly. frorr omissions of travel suppliers, including but not limited to delays. overbooking': services. cessation of operations. accidents or failures of equipment, or chang itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic acts of governmental authorities, civil unrest, strikes, riots, theft. disease, acci related to the public internet. telecommunications lines or facilities, or third pa systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role. we z independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other c time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services for them. such as granting them access to our marketing channels. participatii programs and supporting technology initiatives. In addition. we receive compe suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements, including levels compensation and incentives we receive. are subject to change. In identifying recommending itineraries. we may consider a number of factors, including sur and your preferences. The relationships we have with suppliers may also infli suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington £ Travel Registration Number: UBI#600469694. Iowa: TN* 669 Registered Iowa

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or liable for the actions of the same* provider and the only remedy for any claims relating to services or products prowled by the service pr service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigs <change><s>preference</s></change> data for servicing <change><s>purposes.</s></change>