<table><tr><th>From:</th><th>BOA BOA c &gt;</th></tr><tr><td>Sent:
To:</td><td>Monday, December 3, 2012 6:19 PM
Karyna Shuliak</td></tr><tr><td>Subject:</td><td>Re: order confirmation</td></tr></table>

## Hi there,

Let me confirm-you're say=ng you want to keep the rug now?

=n Mon, Dec 3, 2012 at 12:47 PM, Karyna Shuliak <

/a» wrote:

Hi Boa,
Please disregard my request .
Thanks.

On Sunday, December 2= 2012, BOA BOA wrote:

Hi Karyna,

I was off Fri/Sat so I j=st received your message and email. I will initiate the return process. =Please put the rug back in it's original package so Fedex can pick it =p. Once we receive the return we will credit your card minus the 10% re=stocking fee and shipping.

Thank you!

On Fri, Nov 30, 2012 at 2:09 PM, Karyna S=uliak <  > wrote:=br>

Dear Boa, I would like to =eturn the thatch rug , that I have purchased from your store. Please advic= what needs to be done in order to complete the return. You can eather ema=I me or call my cell 6462438517. Thank you, Karyna.

On Nov 6, 2012, at=11:48 AM, BOA BOA wrote:

Good morning Karyn,

your records.

Thank you for calling back to place your order. I've attached a =opy of the receipt for

Please call or email me if=you need anything else.

Warm Regards,

## Hi there, (cont.)

<=iv>
BOA<=b>
Account Executive
<=span>
DWR E62nd Studio

27 East 62nd S=reet
New York, NY 10065

T:
F:

=span><=span>
<=span>

BOA<=b>
Account Executive
<=span>
DWR E62nd Studio

## 27 East 62nd S=reet
New York, NY 10065

T:
F:

=span><=pan style="border-collapse:collapse;font-family:arial,sans-serif;font-si=e:13px">=span>
<=span>

The Herman Miller° Sale: =ovember 19—December 10.

Save 15% and enjoy Free Shipping on select He=man Miller products.

<==span>
</=iv>
<pan style="border-collapse:collapse">
<ont color="#ff0000" size="1">

</=pan>

## 27 East 62nd S=reet
New York, NY 10065 (cont.)

</=pan>=/span>

BOA<=b>

Account Executive

<=span>

DWR E62nd Studio

## 27 East 62nd Srreet

New York, NY 10065

T:
F:

=span><=pan style="border-collapse:collapse;font-family:arial,sans-serif;font-si=e:13px">=span>
<=span>

The Herman Miller° Sale: =ovember 19—December 10.

Save 15% and enjoy Free Shipping on select He=man Miller products.

<=span>

</=iv>

<=pan style="border-collapse:collapsen>

<=ont color="#ff0000" size="1">

</=pan>

<=font>