To: Natalia Molotkova
From: Lesley Groff
Sent: Mon 12/3/2018 10:19:09 PM
Subject: Re: CHANGE ticket to Wed. Dec. 5th!

Ok thanks

Sent from my iPhone

On Dec 3, 2018, at 5:12 PM, Natalia Molotkova <█████████████████████████> wrote:

- Sender: [name redacted] — Centurion Relationship Manager
- Contact: (877) 877-0987
- Hours: Mon through Friday 9AM-530PM EST
- Date/time in thread: Dec 3, 2018, 5:06 PM
- Device: Sent from my iPhone
- Visible redactions: blacked-out blocks in signature and email address
- Key message excerpts:
  - "Done!!! I love safe money, even if it is 40.00USD."
  - "Agree! Thank you! So we will get a new record locator? Right?"
  - "YES! Please void and then reissue new ticket! Fantastic!"
  - "No, same."

Sent from my iPhone

On Dec 3, 2018, at 4:38 PM, Natalia Molotkova <██████████████████████████> wrote:

Wait a minute, ticket was issued on December 1st, Saturday, I can void it and issue new ticket,
same fare as on Saturday - $2747.63.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $2747.63.

• • Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m

Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

GREAT! please change as stated below

On Dec 3, 2018, at 4:28 PM, Natalia Molotkova <████████████████████████████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare
Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m
Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am
Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm
Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m
Departing: New York John F Kennedy Airport, (JFK) at 7.10pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Will be 40.00 USD add collect.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha...we need to change [REDACTED] ticket to depart Moscow on Wed. Dec. 5th! Ok
FLIGHTS | HOTELS | CARS | CRUISES

The image contains a thin vertical braided line on the left side.

## RECORD LOCATOR:

## YOUR TRIP DETAILS

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visit
<u>https.//myamextravel corn/baggage</u>

## Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

## Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE BEYOND STAY

## Other Information (cont.)

## Moscow to New York

## FLIGHT SU 100

## DEPARTING

Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Tue. Dec 04 2018. 12:25 PM
New York
John F Kennedy International (JFK)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

## FLIGHT INFORMATION (cont.)

## New York to Moscow

## FLIGHT SU 103

## DEPARTING

Sat, Dec 15 2018, 07:10 PM
New York
John F Kennedy International (JFK)

## ARRIVING

Sun. Dec 16 2018. 12:25 PM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

Y Economy Class
Airbus Industrie A330.300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFORMATIO

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE C HOTLINE

When you travel more than 100 miles from home. you have 24/7 me financial or other select emergency coordination and assistance sen medical and legal referrals, PPIt XXXXXXXXXXt, cash wires and me Members may be responsible for the costs charged by third-party se 1-800-333-AMEX (toll-free) 1.715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto American Express Travel

Entry and Exit Information for Travel
American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained therein.

You may receive customer service emails even if you have requested to be removed from our email marketing offers from American Express. For details about our privacy practices, please review the American Express Privacy Statement at www.americanexpress.com/privacy

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE C HOTLINE (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adol Reader. Refer to website below to download and install this free soft

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, in limited to. daily resort or facility fees, may be applicable to your stay the hotel operator at check-out from the property. You may wish to i hotel before your trip regarding the existence and amount of such ch

Liability Statement. American Express Travel Related Services Corr parent. subsidiaries, affiliates and representatives (collectively. "AME agent for travel suppliers and you understand and agree that Amex for any loss, injury. expense or damage to persons or property result indirectly. from (1 j the acts of omissions of travel suppliers. includinc to delays, overbooking's, cancellation of services. cessation of opera or failures of equipment, or changes in fares. itineraries or schedule≤ God, fires, earthquakes. floods. climatic aberrations, acts of governr civil unrest, strikes. riots. theft. disease, accidents or failures related internet, telecommunications lines or facilities. or third party technok any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers arrangements that meet your individual needs. We consider various identifying travel suppliers to you and recommending specific itinera we are acting as an independent third party and not as a fiduciary. V aware that certain suppliers pay us commissions as well as incentive sales targets or other goals. and from time to time may also provide travel counselors. Certain suppliers may also provide compensatior marketing and administrative services that we perform for them. suc them access to our marketing channels, participating in marketing p supporting technology initiatives. In addition. we receive compensati when customers use the American Express Card or other American to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. incluc types of compensation and incentives we receive. are subject to cha suppliers and recommending itineraries. we may consider a number including supplier availability and your preferences. The relationship

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE C HOTLINE (cont.)

suppliers may also influence the suppliers we identify and the itinera recommend.

California State Seller of Travel Registration Number: 1022318. Was Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 6E Iowa Travel Agency.

## please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation(&qmail.com</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement Visit the Centurion Card website To loam more about c-maiI socurity or report a suspicious e-mail. please visit us at <u>americanexpress.comiphishing.</u>

## please note (cont.)

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge Express is in no way responsible or liable for Me actions of the service provider and the only remedy for any claims relating to services or product service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/ authorize. Wo reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

- Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change █████ ████████ ticket to depart Moscow on Wed. Dec. 5th!
OK? same flight fine...Lesley

## please note (cont.)

FLIGHTS | HOTELS | CARS | CRUISES

The image shows a "RECORD LOCATOR" section with a black box obscuring the locator.

# YOUR TRIP DETAILS

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

• A VISA IS REQUIRED FOR ENTRY INTO USA

Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE VALID FOR 3 MONTHS BEYOND STAY

Moscow to New York

FLIGHT SU 100

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Tue. Dec 04 2018. 10:10 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Dec 04 2018, 12:25 PM
New York
John F Kennedy International (JFK)

Aeroflot
Operated By Aeroflot
Non-stop

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:



New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Dec 15 2018. 07:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Dec 16 2018, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

- Duration: 9 Hrs 15 Mins
- Departure Terminal: Terminal 1
- Arrival Terminal: Terminal D - Domestic/Intl

- Flight information:
  - Class: Y Economy Class
  - Aircraft: Airbus Industrie A330-300
  - Meals: Dinner, Snack
  - Baggage: 1PC per adult

- Flight confirmation: Aeroflot — confirmation code redacted
- Traveller information: redacted

- Emergency assistance (Global Assist Hotline):
  - Description: 24/7 medical, legal, financial and emergency coordination when traveling >100 miles from home; PP# obscured
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977

- Action: "Manage Your Trip" button present

# YOUR TRIP DETAILS (cont.)

## Aeroflot (cont.)

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www amencanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the properly. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries, affiliates and representatives (collectively. 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares, itineraries or schedules: or (2) acts of God. fires. earthquakes. floods, climatic aberrations, acts of governmental authorities. civil unrest. strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

Califomia State Seller of Travel Registration Number: 1022318. Washington State

Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered

<signature> Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation cimail.com</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

# YOUR TRIP DETAILS (cont.)

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against Amencan Express. You are responsible for any purchases, shipping charges and/Or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Wait a minute, ticket was issued on December 1st, Saturday, I can void it and issue new ticket, same fare as on Saturday - $2747.63.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $2747.63.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m

Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

# YOUR TRIP DETAILS (cont.)

## • Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m

Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Centurion Relationship Manager

Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

GREAT! please change as stated below

On Dec 3, 2018, at 4:28 PM, Natalia Molotkova <redacted> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).
• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare
• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m
Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am
Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm
• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m
Departing: New York John F Kennedy Airport, (JFK) at 7.10pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change <blackened out> ticket to depart Moscow on Wed. Dec. 5th! OK

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Field | Content |
|---|---|
| Header | FLIGHTS | HOTELS | CARS | CRUISES |
| Record Locator | [redacted] (black box) |
| Section Title | YOUR TRIP DETAILS |
| Baggage notice | "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting" https://myamextravel.com/baggage |
| Section | Other Information |
| Notice (bullet) | "CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P..." (text truncated) |
| Additional | Another "Other Information" heading visible |

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

<table><tr><th></th><th rowspan="14"></th><th>• A VISA IS REQUIRED FOR ENTRY INTO USA</th></tr><tr><td></td><td>Other Information</td></tr><tr><td></td><td>• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE \.•
BEYOND STAY</td></tr><tr><td></td><td>Moscow to New York</td></tr><tr><td></td><td>FLIGHT SU 100</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Tue. Dec 04 2018, 10:10 AM
Moscow </td></tr><tr><td></td><td>Sheremetyevo (SVO)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Tue. Dec 04 2018, 12:25 PM
New York</td></tr><tr><td></td><td>John F Kennedy International (JFK)</td></tr><tr><td></td><td>Aeroflot </td></tr><tr><td></td><td>Operated By Aeroflot</td></tr><tr><td></td><td>Non-stop </td></tr></table>

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Field | Details |
|---|---|
| Route | New York (JFK) → Moscow (SVO) |
| Flight | SU 103 |
| Airline | Aeroflot (Operated by Aeroflot) |
| Duration | 10 hrs 15 mins |
| Departing | Sat, Dec 15 2018 — 07:10 PM — John F. Kennedy International (JFK) — Terminal D - Domestic/Intl |
| Arriving | Sun, Dec 16 2018 — 12:25 PM — Sheremetyevo (SVO) — Terminal 1 |
| Class | Economy (N) |
| Aircraft | Boeing 777-300Er |
| Meals | Lunch |
| Baggage | 1 PC per adult |
| Confirmation | Aeroflot: [redacted] |

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Field | Value |
|---|---|
| Flight type | Non-stop |
| Duration | 9 Hrs 15 Mins |
| Departure Terminal | Terminal 1 |
| Arrival Terminal | Terminal D - Domestic/Intl |
| Class | Y (Economy) |
| Aircraft | Airbus Industrie A330-300 |
| Meals | Dinner, Snack |
| Baggage | 1 PC per adult |
| Flight confirmation (Aeroflot) | [REDACTED] |
| Traveller information | [REDACTED] |
| Emergency assistance note | 24/7 emergency coordination and assistance when traveling >100 miles from home |
| Emergency hotline numbers | 1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial collect)

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

<table><tr><th></th><th rowspan="10">View

<u>Entry</u>

American
review
requirements
cannot
any

You
email
please
at

See

PDF
If
Reader.

Thank
pleasant

Please
limited
the
hotel

Liability
parent,
agent
for
indirectly,
to
or
God,
civil</th><th>Manage Your Trip

and manage your Tnp by logging onto <u>American Express Trave</u></th></tr><tr><td></td><td><u>and Exit Information for Travel</u></td></tr><tr><td></td><td>Express strongly recommends that you periodically
<u>www.Visacentral,com/amex</u> for the most up to date and accur
for your travel destination. Due to frequent changes. Ar
guarantee the accuracy of the information provided and exprc
liability for any inaccurate or incomplete information contained o</td></tr><tr><td></td><td>may receive customer service emails even if you have requestec
marketing offers from American Express. For details about our
review the American Express Privacy Statement
<u>www.americanexpress comiprivacy</u></td></tr><tr><td></td><td>attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td></td><td>itinerary attachment:
you are unable to view the PDF attachment, ensure you have Adot
Refer to website below to download and install this free sofh.</td></tr><tr><td></td><td><u>http://www.adobe.comiproducts/acrobatireadstep_html</u> </td></tr><tr><td></td><td>you for choosing American Express Centurion Travel Service
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotel-imposed charges, inc
to. daily resort or facility fees, may be applicable to your stay
hotel operator at check-out from the property. You may wish to i
before your trip regarding the existence and amount of such chi</td></tr><tr><td></td><td>Statement. American Express Travel Related Services Corn
subsidiaries, affiliates and representatives (collectively. -Ante
for travel suppliers and you understand and agree that Amex s
any loss, injury, expense or damage to persons or property result'
from (1) the acts of omissions of travel suppliers, includinc
delays. overbooking's, cancellation of services. cessation of opera
failures of equipment, or changes in fares, itineraries or schedules
fires, earthquakes, floods, climatic aberrations, acts of governn
unrest, strikes, riots, theft, disease, accidents or failures related</td></tr></table>

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Internet, telecommunications lines or facilities, or third party technolc any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers arrangements that meet your individual needs. We consider various identifying travel suppliers to you and recommending specific itinerar we are acting as an independent third party and not as a fiduciary. Vk. aware that certain suppliers pay us commissions as well as incentive sales targets or other goals. and from time to time may also provide travel counselors. Certain suppliers may also provide compensation marketing and administrative services that we perform for them, sucl them access to our marketing channels, participating in marketing pr supporting technology initiatives. In addition, we receive compensafic when customers use the American Express Card or other American E to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. includ types of compensation and incentives we receive. are subject to char suppliers and recommending itineraries. we may consider a number including supplier availability and your preferences. The relationship suppliers may also influence the suppliers we identify and the itinerar recommend.

California State Seller of Travel Registration Number: 1022318. Was Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 66 Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation qmail.com,</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or product! service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andic authonze. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Lesley asks Natasha to change a ticket to depart Moscow on Wed. Dec. 5th. The email mentions flights, hotels, cars, and cruises. It also contains a Record Locator.

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE VALID FOR 3 MONTHS BEYOND STAY

Moscow to New York

FLIGHT SU 100

DEPARTING

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

- Trip segment:
  - Departing: Tue, Dec 04 2018 — 10:10 AM; Moscow (Sheremetyevo, SVO)
  - Arriving: Tue, Dec 04 2018 — 12:25 PM; New York (John F Kennedy International, JFK)

- Carrier / Flight:
  - Airline: Aeroflot (Operated by Aeroflot)
  - Non-stop — Duration: 10 Hrs 15 Mins
  - Departure Terminal: Terminal D - Domestic/Intl
  - Arrival Terminal: Terminal 1

- Flight information:
  - Class: N Economy
  - Aircraft: Boeing 777-300Er
  - Meals: Lunch
  - Baggage: 1PC per adult

- Flight confirmation: Aeroflot: [REDACTED]

- Additional visible: "New York to Moscow — FLIGHT SU 103"

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

| Detail | Value |
|---|---|
| Departing Date & Time | Sat, Dec 15 2018, 07:10 PM |
| Departing City | New York |
| Departing Airport | John F Kennedy International (JFK) |
| Arriving Date & Time | Sun, Dec 16 2018, 12:25 PM |
| Arriving City | Moscow |
| Arriving Airport | Sheremetyevo (SVO) |
| Airline | Aeroflot |
| Flight Type | Non-stop |
| Duration | 9 Hrs 15 Mins |
| Departure Terminal | Terminal 1 |
| Arrival Terminal | Terminal D - Domestic/Intl |
| Class | Y Economy Class |
| Aircraft | Airbus Industrie A330-300 |
| Meals | Dinner Snack |
| Baggage | 1PC per adult |

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical. legal. financial or other select emergency coordination and assistance services, including medical and legal referrals. PP# XXXXXXXXXXt. cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

- Header: "View and manage your Trip by logging onto American Express Travel."

- Section title: "Entry and Exit Information for Travel"

- Recommendation: Periodically review entry/exit requirements at:
  - https://www.visacentral.com/amex

- Disclaimer: Information changes frequently; American Express cannot guarantee accuracy and disclaims liability for inaccurate/incomplete information.

- Email notice: You may receive customer service emails even if you opted out of marketing. For e‑mail practices see:
  - https://www.americanexpress.com/privacy

- Itinerary: "See attached itinerary PDF or link for full terms and conditions."

- PDF attachment instructions: If unable to view the PDF, install Adobe Acrobat Reader:
  - http://www.adobe.com/products/acrobat/readstep.html

- Closing: "Thank you for choosing American Express Centurion Travel Service and have a pleasant trip."

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively. -Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays, overbooking's. cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God. fires. earthquakes, floods. climatic aberrations. acts of governmental authorities. civil unrest, strikes. hots. theft. disease, accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA* 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of

# YOUR TRIP DETAILS (cont.)

## JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation@gmail.com</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americanwess.corrShishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relabng to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



Done!!! I love safe money, even if it is 40.00USD.

# YOUR TRIP DETAILS (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## Regards, (cont.)

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

YES! Please void and then reissue new ticket! Fantastic!

Sent from my iPhone

On Dec 3, 2018, at 4:38 PM, Natalia Molotkova <████████████████████████> wrote:

Wait a minute, ticket was issued on December 1st, Saturday, I can void it and issue new ticket same fare as on Saturday - $2747.63.

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $2747.63.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m

Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m (cont.)

GREAT! please change as stated below

On Dec 3, 2018, at 4:28 PM, Natalia Molotkova <████████████████████████████████>
wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m
Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am
Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m
Departing: New York John F Kennedy Airport, (JFK) at 7.10pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change █████ ███████████ ticket to depart Moscow on Wed. Dec. 5th! OK

FLIGHTS| HOTELS| CARS| CRUISES

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m (cont.)

# RECORD LOCATOR:

# YOUR TRIP DETAILS

*   Airline baggage fee/rules may apply, visit: https://myamextravel.com/baggage
*   Citizens of Russian Federation must carry a valid.
*   A visa is required for entry into USA.

# YOUR TRIP DETAILS (cont.)

<table><tr><th></th><th rowspan="21"></th><th>• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE Nil
BEYOND STAY</th></tr><tr><td></td><td>Moscow to New York</td></tr><tr><td></td><td>FLIGHT SU 100</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Tue, Dec 04 2018, 10:10 AM
Moscow </td></tr><tr><td></td><td>Sheremetyevo (SVO)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Tue, Dec 04 2018, 12:25 PM</td></tr><tr><td></td><td>New York</td></tr><tr><td></td><td>John F Kennedy International (JFK)</td></tr><tr><td></td><td>Aeroflot </td></tr><tr><td></td><td>Operated By Aeroflot</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:10 Hrs 15 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal D - Domestic/Intl</td></tr><tr><td></td><td>Arrival Terminal:Terminal 1</td></tr><tr><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td>N Economy Class</td></tr><tr><td></td><td>Boeing 777-300Er</td></tr><tr><td></td><td>Meals: Lunch</td></tr><tr><td></td><td>Baggage: 1PC per adult</td></tr></table>

# YOUR TRIP DETAILS (cont.)

| Field | Details |
|---|---|
| Confirmation | FLIGHT CONFIRMATION (Aeroflot — redacted code) |
| Route | New York → Moscow |
| Flight | SU 103 |
| Departing | Sat, Dec 15 2018 — 07:10 PM |
| Departure airport | John F Kennedy International (JFK), New York — Terminal 1 |
| Arriving | Sun, Dec 16 2018 — 12:25 PM |
| Arrival airport | Sheremetyevo (SVO), Moscow — Terminal D (Domestic/Intl) |
| Airline / Operated by | Aeroflot |
| Stops / Duration | Non-stop — 9 hrs 15 mins |
| Class | Y (Economy) |
| Aircraft | Airbus Industrie A330-300 |
| Meals | Dinner, Snack |

# YOUR TRIP DETAILS (cont.)

*   Baggage: 1PC per adult
*   Flight Confirmation: Aeroflot
*   Emergency Assistance: 1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).
*   Manage Your Trip via American Express Travel

# YOUR TRIP DETAILS (cont.)

Document: American Express Centurion Travel Service (Amex) — terms/notice.

Key links
- Visa requirements: www.Visacentral.com/amex
- Privacy statement: www.americanexpress.com/privacy
- Adobe Reader download: http://www.adobe.com/products/acrobat/readstep.html

PDF itinerary
- See attached itinerary PDF or link for full terms.
- If unable to view, ensure Adobe Reader is installed (link above).

Customer emails
- You may receive customer service emails even if you have opted out of marketing; see Privacy Statement.

Hotel fees
- Certain mandatory hotel-imposed charges (e.g., daily resort/facility fees) may be applicable; check with hotel operator at check-out or contact hotel before travel.

Liability Statement (summary)
- Amex acts as agent for travel suppliers and disclaims liability for loss, injury, expense or damage resulting directly or indirectly from suppliers’ acts/omissions (delays, overbookings, cancellations, equipment failures), natural disasters, acts of government, civil unrest, strikes, theft, disease, internet/telecommunications/third‑party technology failures, or any cause beyond Amex’s control.

Intermediary Disclosure (summary)
- Amex assists in identifying/recommending travel suppliers, acts as an independent third party (not a fiduciary); suppliers may pay commissions/incentives that could influence recommendations.

# YOUR TRIP DETAILS (cont.)

travel counselors. Certain suppliers may also provide compensation marketing and administrative services that we perform for them, sucl them access to our marketing channels, participating in marketing pr supporting technology initiatives. In addition, we receive compensatic when customers use the American Express Card or other American E to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. includ types of compensation and incentives we receive. are subject to char suppliers and recommending itineraries, we may consider a number including supplier availability and your preferences. The relationship suppliers may also influence the suppliers we identify and the itinerai recommend.

California State Seller of Travel Registration Number 1022318. Was Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 66 Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

# YOUR TRIP DETAILS (cont.)

## please note (cont.)

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation(@nmail.com,</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products
service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or
authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova

# YOUR TRIP DETAILS (cont.)

## please note (cont.)

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change ████ █████████ ticket to depart Moscow on Wed. Dec. 5th!
 OK? same flight fine...Lesley

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## Other Information

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE VALID FOR 3 MONTHS BEYOND STAY

Moscow to New York

FLIGHT SU 100

DEPARTING

Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

ARRIVING

Tue, Dec 04 2018, 12:25 PM

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration: 10 Hrs 15 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION



Aeroflot:

New York to Moscow

FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Dec 15 2018, 07:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Dec 16 2018, 12:25 PM

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Y Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical, legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXL cash wires and more. Card

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>wwwVisacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>www.americanexpress.com/privacV</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

parent. subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God. fires, earthquakes. floods, climatic aberrations, acts of governmental authorities. civil unrest, strikes. riots. theft, disease. accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# YOUR TRIP DETAILS (cont.)

## please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation(&mmail.com</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that American Express is in no yin responsible a liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andror lees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Wait a minute, ticket was issued on December 1st, Saturday, I can void it and issue new ticket, same fare as on Saturday - $2747.63.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $2747.63.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy -10h 15m

Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m

# YOUR TRIP DETAILS (cont.)

## • Wed 05 Dec - Aeroflot 100 - Economy -10h 15m (cont.)

Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below

On Dec 3, 2018, at 4:28 PM, Natalia Molotkova <████████████████████████████████████████>
wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

	• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion <u>Relationshi Mana</u> er
<u>itt</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

- Sender: Centurion Relationship Manager (name redacted)
- Contact phone: (877) 877-0987
- Hours: Mon through Friday 9AM–5:30PM EST
- Message excerpt: "Hi Natasha...we need to change [redacted] ticket to depart Moscow on Wed. Dec. 5th!"
- Record locator: [redacted]
- Sections visible: YOUR TRIP DETAILS; Other Information
- Services shown: FLIGHTS | HOTELS | CARS | CRUISES
- Baggage info link: https://myamextravel.com/baggage

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE V
BEYOND STAY

Moscow to New York

FLIGHT SU 100

DEPARTING
Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

ARRIVING
Tue, Dec 04 2018, 12:25 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

Airline: Aeroflot (Operated by Aeroflot)
Flight: SU 103
Route: New York (JFK) → Moscow
Departure: Sat, Dec 15 2018 — 07:10 PM (John F Kennedy International, Terminal D - Domestic/Intl)
Arrival: Sun, Dec 16 2018 — 12:25 PM (Moscow, Terminal 1)
Duration: 10 hrs 15 mins (Non-stop)
Class / Aircraft: N Economy Class — Boeing 777-300Er
Meals: Lunch
Baggage: 1 PC per adult
Flight confirmation: Aeroflot: [redacted]

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

| Item                     | Detail                                 |
| ------------------------ | -------------------------------------- |
| Airport                  | Sheremetyevo (SVO)                    |
| Airline                  | Aeroflot                               |
| Flight Type              | Non-stop                               |
| Duration                 | 9 Hrs 15 Mins                          |
| Departure Terminal       | Terminal 1                             |
| Arrival Terminal         | Terminal D - Domestic/Intl             |
| Class                    | Y Economy Class                        |
| Aircraft                 | Airbus Industrie A330-300              |
| Meals                    | Dinner Snack                           |
| Baggage                  | 1PC per adult                          |
| Assistance Hotline      | 24/7 emergency coordination and assistance services|

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

- Organization: American Express / American Express Centurion Travel Service
- Phone (support): 1-800-333-AMEX (toll-free); 1-715-343-7977 (direct-dial collect)
- Action/button: "Manage Your Trip"
- Important links:
  - Visa/entry info: www.visacentral.com/amex
  - Privacy statement: www.americanexpress.com/privacy
  - Adobe Reader download: http://www.adobe.com/products/acrobat/readstep.html
- Key notices:
  - Periodically review visa/entry requirements; American Express cannot guarantee accuracy or accept liability for changes or incomplete information.
  - You may receive customer service emails even if you’ve requested no marketing emails.
  - See attached itinerary PDF or link for full terms and conditions; install Adobe Reader if you cannot view the PDF.
  - Certain mandatory hotel-imposed charges (e.g., daily resort/facility fees) may apply and are payable to the hotel at check-out — confirm with the hotel before your trip.

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

Liability Statement. Amencan Express Travel Related Services Coml parent, subsidiaries, affiliates and representatives (collectively, "Ame; agent for travel suppliers and you understand and agree that Amex sl for any loss, injury, expense or damage to persons or property resulti indirectly, from (1) the acts of omissions of travel suppliers. including to delays, overbooking's. cancellation of services, cessation of operat or failures of equipment, or changes in fares. itineraries or schedules: God, fires. earthquakes, floods, climatic aberrations, acts of governm civil unrest, strikes. riots, theft. disease. accidents or failures related t internet, telecommunications lines or facilities, or third party technolO any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers arrangements that meet your individual needs. We consider various f identifying travel suppliers to you and recommending specific itinerari we are acting as an independent third party and not as a fiduciary. W aware that certain suppliers pay us commissions as well as incentive sales targets or other goals. and from time to time may also provide i travel counselors. Certain suppliers may also provide compensation marketing and administrative services that we perform for them, suct' them access to our marketing channels. participating in marketing ran supporting technology initiatives. In addition, we receive compensatic when customers use the American Express Card or other American E to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. includ types of compensation and incentives we receive, are subject to chan suppliers and recommending itineraries, we may consider a number c including supplier availability and your preferences. The relationship≤ suppliers may also influence the suppliers we identify and the itinerar recommend.

California State Seller of Travel Registration Number: 1022318. Wasl Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 661 Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacationAcimail.com,</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>ar-ercaneYpressco^tphishog.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I Express Is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/o authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy -10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change █ ██████ ticket to depart Moscow on Wed. Dec. 5th!
OK? same flight fine...Lesley

FLIGHTS! HOTELS! CARSI CRUISES

# YOUR TRIP DETAILS (cont.)

## GREAT! please change as stated below (cont.)

# YOUR TRIP DETAILS (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS (cont.)

## YOUR TRIP DETAILS

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextraveloomibacmoe</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

## Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE VALID FOR 3 MONTHS BEYOND STAY

# YOUR TRIP DETAILS (cont.)

## Other Information (cont.)

# YOUR TRIP DETAILS (cont.)

## Moscow to New York

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 100

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Tue, Dec 04 2018, 12:25 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## New York to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 103

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Dec 15 2018, 07:10 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Dec 16 2018, 12:25 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Y Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal. financial or other select emergency coordination and assistance services. including medical and legal referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>WWW.  americanexpress com iprivacy</u>

See attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to. daily resort or facility fees. may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent, subsidiaries. affiliates and representatives (collectively. 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services. cessation of operations, accidents or failures of equipment. or changes in fares. itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities. civil unrest, strikes, riots, theft, disease. accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip (cont.)

<mark>California State Seller of Travel Registration Number: 1022318. Washington State</mark> Seller of Travel Registration Number: UBI#600469694. <mark>Iowa:</mark> TM 669 Registered Iowa Travel Agency.

please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of

# YOUR TRIP DETAILS (cont.)

## JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacationOomarl.com,</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To team more about e-mail security or report a suspicious e-mail. please visit us at <u>americanexpress.comfohishinq.</u> C 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express Is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not

# YOUR TRIP DETAILS (cont.)

## JEE (cont.)

against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data br servicing purposes.