To: Natalia Molotkova
From: 
Sent: Tue 3/5/2019 8:00:34 PM
Subject: Re: Change flight for John Pinette To tonight!!

Thank you!

Sent from my iPhone

On Mar 5, 2019, at 2:52 PM, Natalia Molotkova <█████████████> wrote:

- Date/time: Mar 5, 2019, 2:52 PM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact info: redacted (black box)
- Hours: Mon through Friday 9AM–5:30PM EST
- Repeated note: "Sent from my iPhone"

Key message lines:
- "Email me just 4 numbers, no word CID."
- "Aisle seat! Can we waitlist first or biz please..!!? CID# XXXX"
- "Ok, will need CID, Delta return will be credit for future use."
- "Please issue ticket as stated below. Then we can purchase extra leg room."

| Field | Value |
|---|---|
|Total price (including taxes & fees)| $415.69 |
|Fare rules| Non-refundable; changes — difference in fare applies |
|Itinerary date| Tue, 5 Mar |
|Flight| American Airlines 305 — Economy |
|Duration| 6h 50m |
|Departing| Miami Airport (MIA) — 7:58 PM |
|Arriving| Seattle–Tacoma Airport (SEA) — 11:48 PM |

- Sender title: Centurion Relationship Manager (name redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Several contact details in the image are blacked out/redacted.
- Customer request: Place passenger [REDACTED] on a flight departing Miami tonight ~7 PM direct to Seattle; currently holding a ticket for Seattle via Atlanta tomorrow morning.
- Email closing: "Sent from my iPhone"

- Source: American Express concierge (©2015) — disclaimer about 3rd party service providers.
- Action required: "Your response is required to complete this reservation. Prices and availability are subject to change."
- Total fare (including taxes & fees): $415.69
- Fare rules: Ticket is non-refundable; changes incur fare difference.
- Proposed flight:
  - Date: Tue, 5 Mar
  - Airline/Flight: American Airlines 305 — Economy
  - Duration: 6h 50m
  - Departing: Miami Airport (MIA) at 7:58 pm
  - Arriving: Seattle–Tacoma Airport (SEA) at 11:48 pm
- Request: "Please reply to this email and provide your authorization to proceed."
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST
- Redactions: Two blocks of information are blacked out in the document.
- Customer note (partial): Request to put John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle; asking for ASAP confirmation.

Key information from the email:

*   Subject: Travel from Seattle to Atlanta
*   Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Total air reservation: $415.69
*   Flight: American Airlines 305, Economy
*   Date: Tue, 5 Mar
*   Departure: Miami Airport (MIA) at 7:58 pm
*   Arrival: Seattle Tacoma Airport (SEA) at 11:48 pm
*   Flight duration: 6h 50m
*   Hours: Mon through Friday 9AM-530PM EST

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP. He's currently holding a ticket to the park tomorrow morning for Seattle through Atlanta.!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To loam more about e-mail security <u>or</u> roport a suspicious e-mail. please visit us at <u>amorlcanexpross.com/phishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $415.69.

• Ticket is non-refundable, change - difference in fare applies.

• Tue, 5 Mar - American Airlines 305 - Economy - 6h 5Om

Departing: Miami Airport (MIA) at 7:58 pm

Arriving: Seattle Tacoma Airport (SEA) at 11:48 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager.

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Can we get John Pinette on a flight departing Miami tonight around 7 PM direct to Seattle? Please let me know ASAP. He's currently holding a ticket to the park tomorrow morning for Seattle through Atlanta.!

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress convphishInct.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes