<table><tr><th>From:</th><th>Lesley Groff</th></tr><tr><td>Sent:</td><td>Thursday, June 13, 2013 9:14 PM</td></tr><tr><td>To:</td><td>Jeffrey Epstein CC;</td></tr><tr><td>Subject:</td><td>Train Ticket Issue w/Amex</td></tr></table>

I wanted to get an understanding of what happened and why the train =ickets •tried to purchase on June 9th was so screwed up, so I spoke =t length with our Amex Centurian group rep (Jermaine, x 57499) re the =ssue.

What I learned:

-The Rail Desk agent should have never confirmed the tickets...rail =ickets are different from air tickets being that Amex has no direct =ink to international rail (where they do have access to the airlines =nd can usually get a confirmed ticket out to the client in 20 min-1 =our...although international air can take longer.) Jermaine apologized =nd suggested perhaps the agent is not familiar with said desk =rocedures (which I said is unacceptable)

-To purchase a rail ticket Amex strongly encourages calling 7 days in =dvance of the travel date as it takes them at least 24-48 hours to =eceive a confirm response from the rail provider.

called on a Sunday. The Rail dept at Amex is only open Mon-Fri. =herefore, request would not even been [ ]
seen until Mon. June 10th =t earliest but they could have many other requests in front of hers and =ossibly not get to
her request even until Tues. June 11th.

-Alscil=was trying to purchase these tickets with JE's card (not =arah's) and I am told by BelIM is not an authorized user (although =vet says she is?)....unless JE got on the phone and told the agent he =uthorizedM to purchase the tickets, they will not issue any =ickets.

Bottom line, I told Jermaine we were extremely dissatisfied with the =ervice...that the agent should have told. they could not guarantee =he tickets instead of giving her false sense of confirmation. He was =xtremely apologetic...I let him know we would be writing a formal =etter of dissatisfaction and have the address to send the letter to.

In the End: Maybe it is best to deal directly with the rail providers =nstead of Amex when it comes to purchasing international rail tickets =nless you are purchasing 7 days in advance.=?xml



<dict>

<key>conversation-id</key>
<integer>257280</integer>
<key>date-last-viewed</key>
<integer>0</integer>
<key>date-received</key>
<integer>1371158050</integer>
<key>flags</key>
<integer>8590195713</integer>
<key>gmail-label-ids</key>
<array>
<integer>6</integer>
<integer>2</integer>
</array>

<key>remote-id</key>
<string>310993</string>
</dict>
</plist>