To: Amex Centurion Travel[natalia.molotkova@centurion.com]
From: ███████████
Sent: Fri 8/24/2018 4:14:28 PM
Subject: Re: ISSUE ticket for Ann for TOMORROW!

yes! REcieved!

On Aug 24, 2018, at 12:12 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

And it is done.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

thank you!

On Aug 24, 2018, at 12:02 PM, Natalia Molotkova <u><natalia.molotkova(acenturion.com></u> wrote:

As a matter of fact on hold with ticketing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

great! thanks
(please do ask them to rush it since it is for tomorrow ;)

On Aug 24, 2018, at 11:57 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

<table><tr><th>(877)
Hours:</th><th>877-0987
Mon through Friday 9AM-530PM EST</th></tr><tr><td>ok,</td><td>...please issue ticket as shown below from Ann!</td></tr><tr><td></td><td>On Aug 24, 2018, at 11:46 AM, Natalia Molotkova &lt;u&gt;&lt;natalia.molotkovaOcenturion.com&gt;&lt;/u&gt;</td></tr><tr><td></td><td>Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaPcenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>ha! Just want to make sure, the $353.60 add collect is what we still owe even using the
her? </td></tr><tr><td></td><td>On Aug 24, 2018, at 11:39 AM, Natalia Molotkova &lt;u&gt;&lt;natalia.molotkova&lt;/u&gt; &lt;u&gt;centurion.&lt;/u&gt; </td></tr><tr><td></td><td>LOL - that's what I thought:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability an
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange)
• Ticket is non-refundable, change - difference in fare applies.</td></tr><tr><td></td><td>• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!</td></tr><tr><td></td><td>No, only two direct per day, second one at 1034am, also only one seat in busines</td></tr></table>

<table><tr><th></th><th></th><th></th><th></th><th>well, Spirit is completely sold out.</th></tr><tr><td></td><td></td><td></td><td></td><td>Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u></td></tr><tr><td></td><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td></td><td>hmmm...is there another flight on AA tomorrow direct to STT that has economy a</td></tr><tr><td></td><td></td><td></td><td></td><td>Same flight has only one seat left in business class, difference in fare is 353.60.</td></tr><tr><td></td><td></td><td></td><td></td><td>Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u></td></tr><tr><td></td><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td></td><td>Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!</td></tr><tr><td></td><td></td><td></td><td></td><td>On it.</td></tr><tr><td></td><td></td><td></td><td></td><td>Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td></td><td>We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow S
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Lo
know if there is an earlier flight out on AA she could take...she may need to go ea
Let me know...thanks</td></tr><tr><td></td><td></td><td></td><td></td><td><u>Privacy Statement | Visit the Centurion Card website</u>
To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u>
©2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American E</td></tr></table>

- Reservation status: response required to complete reservation; prices/availability subject to change.
- Total air reservation (including taxes & fees): $353.60 (add collect, exchange).
- Ticket: non-refundable; changes = difference in fare applies.
- Flight: Sat 25 Aug — American Airlines 1391 — Business — 2h 42m
  - Depart: Miami Airport (MIA) 12:19 PM
  - Arrive: Cyril E. King Airport, St. Thomas (STT) 3:01 PM
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Contact (sender):
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - natalia.molotkova@centurion.com
  - (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
- Additional notes: only two direct flights per day (other at 10:34 AM); only one seat left in business on this flight; Spirit is sold out. Difference in fare noted as $353.60.
- Informal lines present: "LOL - that's what I thought:" and "ok, then issue the 12:19pm flight in Biz...lucky her!"

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to

Yes, it is difference in fare between coach and business, no change fee on this fare.

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> w

LOL - that's what I thought:

<table><tr><th></th><th>Your response is required to complete this reservation. Prices and availability are subje
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.</th></tr><tr><td></td><td>• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaPcenturion.com</u> </td></tr><tr><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>ok, then issue the 12:19pm flight in Biz...lucky her!</td></tr><tr><td></td><td>No, only two direct per day, second one at 1034am, also only one seat in business. Nob
well, Spirit is completely sold out.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>hmmm...is there another flight on AA tomorrow direct to STT that has economy and wot</td></tr><tr><td></td><td>Same flight has only one seat left in business class, difference in fare is 353.60.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

| Field | Details |
|---|---|
|Passenger|Ann Rodriquez|
|Request|Issue ticket from Miami (MIA) to St. Thomas (STT) — use existing credit if possible; may need earlier AA flight|
|Confirmed itinerary|Sat 25 Aug — American Airlines 1391 — Business |
|Departure|Miami Airport (MIA) at 12:19 PM|
|Arrival|Cyril E. King Airport, St. Thomas (STT) at 3:01 PM|
|Duration|2h 42m|
|Total price|$353.60 (including taxes and fees) — add collect/exchange|
|Fare rules|Ticket non-refundable; changes = pay fare difference|
|Agent / Sender|Natalia (Natasha) Molotkova — Centurion Relationship Manager|
|Contact|natalia.molotkova@centurion.com | (877) 877-0987 |
|Hours|Mon–Fri 9:00 AM–5:30 PM EST|
|Notes|Client previously canceled a flight; agent confirms same AA 12:19 PM flight is fine and to proceed if authorized. Final approval: issue 12:19 PM in Business.

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't ci

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>nata ha.molotkova@CenturiOn.com</u>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(ftenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Aug. 25th the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS t flight out on AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is American Express. American Express are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, ...please issue ticket as shown below from Ann!

On Aug 24, 2018, at 11:46 AM, Natalia Molotkova <u><natalia.molotkovancenturion.com></u> wrote:

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit her?

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> w

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subje
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm

<table><tr><th></th><th>Please reply to this email and provide your authorization to proceed.</th></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(Wcenturion.com</u> </td></tr><tr><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>ok, then issue the 12:19pm flight in Biz...lucky her!</td></tr><tr><td></td><td>No, only two direct per day, second one at 1034am, also only one seat in business. Nob
well, Spirit is completely sold out.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(Wcenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>hmmm...is there another flight on AA tomorrow direct to STT that has economy and wot</td></tr><tr><td></td><td>Same flight has only one seat left in business class, difference in fare is 353.60.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>Ok! and I just spoke to ann...same flight on M departing at 12:19pm is fine!</td></tr><tr><td></td><td>On it.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr></table>

<u>natalia.molotkova centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Auc Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNC know if there is an earlier flight out on AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

## LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.
• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz....lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else
Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova

## LOL - that's what I thought: (cont.)

Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't co

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th
we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPA
there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

## LOL - that's what I thought: (cont.)

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova(&centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we hay

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <u><natalia.molotkovaecenturion.com></u> wrote:

On Aug 24, 2016, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.
• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz....lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else is flying well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## LOL - that's what I thought: (cont.)

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost more than 353.60

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) I
know if there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
purposes.

## LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

	• Ticket is non-refundable, change - difference in fare applies.

## LOL - that's what I thought: (cont.)

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (S17) at 3.01pm Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else goinc completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so r

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!

On it.

## LOL - that's what I thought: (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Aug. 25th is the / credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 12:19pm arr AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>ar.orcprerpress corn!phishnq.</u> O 2015 Amoncan Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pi purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

As a matter of fact on hold with ticketing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@,centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

great! thanks
(please do ask them to rush it since it is for tomorrow ;)

On Aug 24, 2018, at 11:57 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## LOL - that's what I thought: (cont.)

ok, ...please issue ticket as shown below from Ann!

On Aug 24, 2018, at 11:46 AM, Natalia Molotkova <u><natalia.molotkova@centurion.com></u> wrote:

<table><tr><th></th><th>Yes, it is difference in fare between coach and business, no change fee on this fare.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</th></tr><tr><td></td><td>ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit
her? </td></tr><tr><td></td><td>On Aug 24, 2018, at 11:39 AM, Natalia Molotkova &lt;u&gt;&lt;natalia.molotkova&lt;/u&gt; &lt;u&gt;centurion.com&gt;&lt;/u&gt;</td></tr><tr><td></td><td>LOL - that's what I thought:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability are subje
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.</td></tr><tr><td></td><td>• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!</td></tr><tr><td></td><td>No, only two direct per day, second one at 1034am, also only one seat in business. Nob
well, Spirit is completely sold out.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova</td></tr></table>

## LOL - that's what I thought: (cont.)

Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wot Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on M departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova@centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Au( Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNC know if there is an earlier flight out on AA she could take...she may need to go earlier) Let me know...thanks

Privacy Statement | Visit the Centurion Card website

## LOL - that's what I thought: (cont.)

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to ct

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

• Ticket is non-refundable, change - difference in fare applies.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m

Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't o

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

Key information from the email:

*   Ann Rodriquez needs a ticket from Miami to STT. Flight is scheduled for Saturday, August 25th.
*   Total air reservation, including taxes and fees: $353.60.
*   Ticket is non-refundable.
*   Contact person: Natalia (Natasha) Molotkova, Centurion Relationship Manager. Phone: (877) 877-0987. Hours: Mon through Friday 9AM-530PM EST. Email: natalia.molotkova@centurion.com
*   American Airlines (AA) flight departing at 12:19pm is fine
*   An earlier flight out on AA may be needed.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (S17) at 3.01pm Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els
well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't co

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

Key information from the image:

*   **Request:** Issue a ticket for Ann Rodriquez from Miami (MIA) to St. Thomas (STT) on Sat Aug 25.
*   **Flight Details:** American Airlines 1391, Business Class.
    *   Departs MIA at 12:19 pm, Arrives STT at 3:01 pm, 2h 42m duration.
*   **Cost:** Total air reservation including taxes/fees: $353.60. Non-refundable.
*   **Alternatives:** Limited availability for other flights.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager. natalia.molotkova@centurion.com, (877) 877-0987
    Hours: Mon through Friday 9AM-530PM EST.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Email: natalia.molotkova@centurion.com  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Passenger: Ann Rodriguez

- Trip: Miami (MIA) → STT (St. Thomas)  
  - Date: Saturday, Aug. 25 (tomorrow)  
  - Airline: American Airlines (AA)  
  - Confirmed departure: 12:19 PM (same AA flight is fine)  
  - Status: Need to issue ticket; a credit exists from cancelled flight (Rec. Loc MNOSUS)  
  - Note: Only one business-class seat left; fare difference = $353.60  
  - Possible need to depart earlier

- Misc: Footer references American Express privacy/concierge statement (©2015)

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicin

Set up exchange, should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, ...please issue ticket as shown below from Ann!

On Aug 24, 2018, at 11:46 AM, Natalia Molotkova <u><natalia.molotkovaO,centurion.com></u> wrote:

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we have her?

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to ch
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody els
well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't co

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th
Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) I
know if there is an earlier flight out on AA she could take...she may need to go earlier)
Let me know...thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
purposes.

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

	• Ticket is non-refundable, change - difference in fare applies.

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m

Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovaacenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else goinc Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

hmmm....is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so m

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann....same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriguez to fly from Miami to STT tomorrow Sat. Aug. 25th is the A we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 1 there is an earlier flight out on AA she could take....she may need to go earlier)

Let me know....thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Yes, it is difference in fare between coach and business, no change fee on this fare.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ha! Just want to make sure, the $353.60 add collect is what we still owe even using the credit we have with

On Aug 24, 2018, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

On Aug 24, 2016, at 11:39 AM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).
• Ticket is non-refundable, change - difference in fare applies.
• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m
Departing: Miami Airport, (MIA) at 12.19pm
Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else going
well, Spirit is completely sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so m

## • Sat 25 Aug - American Airlines 1391 - Business - 2h 42m (cont.)

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovancenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkovancenturion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Aug. 25th is the Can we use the credit we have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPAF A know if there is an earlier flight out on AA she could take...she may need to go earlier)

Let me know...thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## LOL - that's what I thought:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $353.60 (add collect, exchange).

• Ticket is non-refundable, change - difference in fare applies.

• Sat 25 Aug - American Airlines 1391 - Business - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm Please reply to this email and provide your authorization to proceed.

## LOL - that's what I thought: (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok, then issue the 12:19pm flight in Biz...lucky her!

No, only two direct per day, second one at 1034am, also only one seat in business. Nobody else going direct sold out.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

hmmm...is there another flight on AA tomorrow direct to STT that has economy and wouldn't cost so much?

Same flight has only one seat left in business class, difference in fare is 353.60.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok! and I just spoke to ann...same flight on AA departing at 12:19pm is fine!

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

## LOL - that's what I thought: (cont.)

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

We need to issue a ticket for Ann Rodriquez to fly from Miami to STT tomorrow Sat. Aug. 25th is the AA#139 have (we cancelled this flight yesterday for her Rec. Loc MNOSUS) DEPARTS 12:19pm arrive 3:01pm.. (or take...she may need to go earlier)

Let me know...thanks

<u>r,rivacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference d