To: ████████████████████████
From: Bella Klein
Sent: Tue 10/16/2018 3:37:05 PM
Subject: Re: Help! Can we get some money back from Four Season s?



forgot to cancel?

Thank you,

Bella

On Oct 16, 2018, at 11:35 AM, ████████████████████████████ wrote:

all we can do is ask. Maybe with Natasha's help and status at Amex they will refund something. we will see.

On Oct 16, 2018, at 11:32 AM, Bella Klein
wrote:

that is terrible, this why he was looking for charges..

Thank you,

Bella

On Oct 16, 2018, at 11:18 AM,M=
wrote:

ok, darn...let me know...hoping we can get one night back!

On Oct 16, 2018, at 11:15 AM, Natalia
Molotkova
<natalia.molotkova@centurion.com> wrote:

I doubt it, it was not even cancellation, it was no show. will try. but have a feeling answer

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...As it turns out, ████ did NOT go on the Disney trip....would it be possible
looking very closely at all his Amex charges and saw we were charged for the hotell...I do
could you see what you can do for us?

American Express Travel ███████
Record Locator

Saturday 06 Oct 18

## Hotel Information

<table><tr><th>Hotel </th><th>FOUR SEASONS WALT DISNEY WC</th></tr><tr><td>Address </td><td>10100 Dream Tree Blvd
ORLANDO FL 32836</td></tr><tr><td>Telephone </td><td>1.407-3137777 </td></tr><tr><td>Check In Date</td><td>Sat 06 Oct 2018</td></tr><tr><td>Check Out Date</td><td>Mon 08 Oct 2018</td></tr><tr><td>Confirmation Number</td><td>64614S6032685 </td></tr><tr><td>Base Rate</td><td>USD 949.00 / per night
May be subject to local taxes, service
and daily resort fees if applicable</td></tr><tr><td>Cancellation Policy</td><td>Cancel 5 Days Prior To Arrival</td></tr><tr><td>Confirmed </td><td></td></tr></table>