<table><tr><th>From:</th><th>Debrah Dhugga</th></tr><tr><td>Sent:
To:</td><td>Monday, February 26, 2018 3:46 PM
jeevacation@gmail.com</td></tr><tr><td>Cc:</td><td>Sultan Bin Sulayem</td></tr><tr><td>Subject:</td><td>DUKES LONDON</td></tr></table>

Dear Mr Geoffrey,

Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. Our Chairman Mr Sultan =has brought to my attention that Ms Kim, who is currently a resident at DUKES LONDON at this present time, is unhappy with her current=stay.

Ms MN is a regular and valued g=est of ours and I hope I can assure you that her likes and preferences are=well noted and we always endeavour to honour them each time she stays.

On this rare instance however he= preferred room is currently off for refurbishment works and so we are una=le to provide it on this occasion.

We did however still upgrade Ms aim to one of our superior rooms, and am deeply disappointed to learn=she is not enjoying her current stay.

I appreciate you bringing this t= our attention, as we at the hotel were not aware of the dissatisfaction d=rectly from the
guest, I will be sure to meet with Ms ████ personally either this evening or tomorrow morning to ensure she=is as
comfortable as can be and address any issues.

I remain at your disposal in the=meantime and look forward to meeting with Ms ████

Best regards</=>

Debrah

## De-rah Dhugga
Managing Director

## DUKES=COLLECTION

UK an= UAE

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E-Mail: debrahdhugga@dukeshotel.com <blocked::mailto:debrahdhugga@dukeshotel.com>
Web: www.dukeshotel.com</=pan> <blocked::blocked::http://www.du=eshotel.com/>
 <http://www.dukeshotel.com/dukes-collection/>
Registered Office:
Dukes Hotel=Limited
35 St. James's Place
London SW1A 1NY
Registered Number: 1461396