To: Lesley Groff[████████████████████]
From: Bella Klein
Sent: Tue 10/16/2018 3:57:41 PM
Subject: Re: Help! Can we get some money back from Four Season s?

i see, what a mess.

Thank you,

Bella

Tel:

On Oct 16, 2018, at 11:51 AM, Lesley Groff <██████████████████> wrote:

She told me Jeffrey wanted to cancel. I told her we were within cancellation policy, but I would try. I called AMex and tried to cancel...we were jumping through hoops and then I received  email response: 'he changed his mind' I was under the impression he changed his mind and was NO LONGER cancelling. So I told the agent (who was not , as she was on vacation) we no longer needed to cancel, because Jeffrey changed his mind and the girls would take the trip. It is apparent now that when  said he changed his mind, she meant 'yes we were going to go but now he changed his mind and doesn't want us to'...I read it as we will now go on the trip and did not cancel. What can I tell you. It was miscommunication. I'll send you the original email.

On Oct 16, 2018, at 11:37 AM, Bella Klein <███████████████>
wrote:

██████ forgot to cancel?
Thank you,
Bella

██████████████████████████
Tel: ██████████████

On Oct 16, 2018, at 11:35 AM, Lesley Groff <blackened out> wrote:

all we can do is ask. Maybe with <blackened out> help and status at Amex they will refund something. we will see.

On Oct 16, 2018, at 11:32 AM, Bella Klein <blackened out> wrote:

that is terrible, this why he was looking for charges.. Thank you,

Bella

Tel:

On Oct 16, 2018, at 11:18 AM, Lesley Groff <blackened out> wrote:

ok, darn...let me know...hoping we can get one night back!

On Oct 16, 2018, at
11:15 AM, Natalia
Molotkova
<u><natalia.molotkova</u> 
<u>(licenturion.com></u> 
wrote:

I doubt it, it was not even cancellation, it was no show, will try, but have a few

Regards,
Natalia (REDACTED) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi (REDACTED)...As it turns out, (REDACTED) did NOT go on the Disney trip.....would it be possible for you to looking very closely at all his Amex charges and saw we were charged for the trip. Could you see what you can do for us?

## American Express Travel KAFCWJ
Record Locator

Saturday 06 Oct 18

## American Express Travel KAFCWJ
Record Locator (cont.)

<table><tr><th colspan="5">Hotel Information</th></tr><tr><td></td><td></td><td>Hotel </td><td></td><td>FOUR SEASONS WALT</td></tr><tr><td></td><td></td><td>Address </td><td></td><td>10100 Dream Tree Blvd
ORLANDO FL 32836</td></tr><tr><td></td><td></td><td>Telephone </td><td></td><td>1-407-3137777 </td></tr><tr><td></td><td></td><td>Check In Date</td><td></td><td>Sat 06 Oct 2018</td></tr><tr><td></td><td></td><td>Check Out Date</td><td></td><td>Mon 08 Oct 2018</td></tr><tr><td></td><td></td><td>Confirmation Number</td><td></td><td>64614S6032685 </td></tr><tr><td></td><td></td><td>Base Rate</td><td></td><td>USD 949.00 / per night</td></tr><tr><td></td><td></td><td></td><td></td><td>May be subject to local b
and daily resort fees if ag</td></tr><tr><td></td><td></td><td>Cancellation Policy</td><td></td><td>Cancel 5 Days Prior To A</td></tr><tr><td></td><td></td><td>Confirmed </td><td></td><td></td></tr><tr><td><u>Pnvacy Statement I Visit the</u></td><td><u>Centaron</u></td><td><u>Card vieasle</u></td><td></td><td></td></tr><tr><td>To learn more about e-mail security</td><td>or</td><td>report a suspicious e-mail.</td><td>please</td><td>visit us at <u>aroncane,pres5 con' pH</u></td></tr><tr><td>O 2015 American Express. All</td><td>rights</td><td>reserved</td><td></td><td></td></tr><tr><td>American Express uses 3rd party
Express is in no way responsible
service provider is against the
authorize. We reserve the right</td><td>or
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to note</td><td>concierge service providers who
liable for the actions of the service
provider and not against
prole and preference data</td><td>are not
provider
American
for servicing</td><td>authorized to act on behalf of Amer
and the only remedy for any c
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purposes.</td></tr></table>