To: Amex Centurian Travel[██████████████████████████]
From: Lesley Groff
Sent: Thur 3/28/2019 3:42:10 PM
Subject: Re: CHANGE Return-████████/█████████ 31MAR19 ███████

super!...thank you.
that is what I figured.

On Mar 28, 2019, at 11:41 AM, Natalia Molotkova <redacted> wrote:

Because flights are actual AF flights and fare was $300 cheaper.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

just curious. why did you book the flights under AF instead of SU? I had thought the agent early this morning
but maybe that was just if the departure was on Wed...?

On Mar 28, 2019, at 9:54 AM, Natalia Molotkova <████████████████████████████████████> wrote:

And fare went down to 1029.54 (still same fare rules as below).

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Thx
Sent from my iPhone

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Thx

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@████████
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday
Tuesday please. OK? Lesley

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notif cannot accept incoming messages. If you have any questions, please c Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https llmyamextravel com/bacoage</u>

- Other Information — CITIZENS OF [REDACTED] MUST CARRY A VALID PASSPORT
- Other Information — A VISA IS REQUIRED FOR ENTRY INTO FRANCE

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## Moscow to Paris

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 3002

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun. Mar 31 2019. 11:50 AM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Paris to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 3005

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Wed, Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Wed. Apr 03 2019. 05:45 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:3 Hrs 50 Mins
Departure Terminal:Terminal 2 E
Arrival Terminal:Terminal E - International

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320-100/200
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Document: TRAVELLER INFORMATION
- E-TICKET: Ticket SU [REDACTED] — 28MAR
- Emergency assistance (summary): 24/7 medical and emergency coordination when traveling >100 miles from home; referrals, PP# XXXXXXXXXX, cash wires; Card Members may be responsible for third-party charges.
- Hotline numbers: 1-800-333-AMEX (toll-free); 1-[REDACTED] (direct-dial collect)
- Action button/link: Manage Your Trip; reference to American Express Travel (view/manage trip)
- Entry & Exit Information for Travel: advises periodically reviewing visa/entry requirements (site referenced) and disclaims liability for inaccuracies; mentions American Express Privacy Statement at www.americanexpress.com

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Image content: essentially blank/white — no readable text, chart, or table.
- Visible elements: two faint vertical dotted/gray lines near the left edge and a thin gray left border; no legend or data.
- Actionable note: nothing extractable from this image; please provide a clearer image or the itinerary PDF/link for full terms and conditions.

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe A to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service anc

Please be advised that certain mandatory hotel-imposed charges, incluc daily resort or facility fees. may be applicable to your stay and payable t check-out from the property. You may wish to inquire with the hotel befe the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Compar subsidiaries. affiliates and representatives (collectively. "Amex") act as a suppliers and you understand and agree that Amex shall not be liable fo expense or damage to persons or property resulting, directly or indirect') omissions of travel suppliers, including but not limited to delays. °verb°, services. cessation of operations. accidents or failures of equipment, or itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, cl acts of governmental authorities. civil unrest. strikes, riots, theft, disease related to the public internet, telecommunications lines or facilities: or th systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers ant arrangements that meet your individual needs. We consider various fact travel suppliers to you and recommending specific itineraries. In this roll independent third party and not as a fiduciary. We want you to be aware pay us commissions as well as incentives for reaching sales targets or c time to time may also provide incentives to our travel counselors. Certa provide compensation to us for various marketing and administrative se for them, such as granting them access to our marketing channels, part. programs and supporting technology initiatives. In addition. we receive suppliers when customers use the American Express Card or other AME products to pay for supplier products and services. From time to time we business relationships with suppliers and these arrangements. including compensation and incentives we receive. are subject to change. In ident recommending itineraries. we may consider a number of factors, includi and your preferences. The relationships we have with suppliers may al=_ suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washin

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who aro not aulhonzed to act on behalf of American Express and you acknowledge for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is agair Express. You aro responsible for any purchases. shipping charges and/or loos you authorize. We reserve the right to note profile and preference

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

*   Lesley asks Natasha to change the departure to Tuesday.
*   Email requesting authorization to proceed.
*   Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Hours: Mon through Friday 9AM-530PM EST
*   Record Locator available.
*   No-reply email.
*   Contact Service at 1- [redacted]

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting <u>htips //myamextravel comibaggage</u>

# Other Information

• CITIZENS OF MUST CARRY A VALID PA

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

# Moscow to Paris

FLIGHT SU 3002

# Moscow to Paris (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris

# Moscow to Paris (cont.)

## ARRIVING (cont.)

**Flight Information Summary:**

*   **Airline:** Aeroflot (Operated by Air France)
*   **Route:** Paris (Charles De Gaulle (CDG)) to Moscow
*   **Flight Number:** SU 3005
*   **Departure:** Wed, Apr 03 2019, 12:55 PM from Charles De Gaulle (CDG)
*   **Duration:** 4 Hrs 5 Mins (Non-stop)
*   **Departure Terminal:** Terminal E - International
*   **Arrival Terminal:** Terminal 2 E
*   **Class:** Q Economy Class
*   **Aircraft:** Airbus Industrie A319
*   **Meals:** Breakfast
*   **Baggage:** 2PC per adult
*   **Flight Confirmation:** Aeroflot: [REDACTED]

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Key details from the image:

*   Flight Date: Wed, Apr 03 2019, 05:45 PM
*   City: Moscow
*   Airport: Sheremetyevo (SVO)
*   Airline: Aeroflot, operated by Air France
*   Flight type: Non-stop
*   Duration: 3 Hrs 50 Mins
*   Departure Terminal: Terminal 2 E
*   Arrival Terminal: Terminal E - International
*   Class: T Economy Class
*   Aircraft: Airbus Industrie A320-100/200
*   Meals: Meals
*   Baggage: 2PC per adult
*   Ticket: SU... -28MAR

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Key Information:

*   **HOTLINE:** For travel more than 100 miles from home, 24/7 medical, emergency coordination, and assistance services.
*   **Phone:** 1-800-333-AMEX (toll-free).
*   **Manage Trip:** Log onto American Express Travel.
*   **Entry/Exit Information:** American Express recommends reviewing www.visacheck.com for travel requirements.
*   **Privacy:** American Express Privacy Statement at www.americanexpress.com
*   **PDF Itinerary:** See attached PDF or link for full terms/conditions.
*   **Adobe Reader:** Install from http://www.adobe.com/products/acrobat/readstep.html
*   **Hotel Charges:** Daily resort/facility fees may be applicable. Inquire with the hotel.

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Liability Statement. American Express Travel Related Services Compa subsidiaries, affiliates and representatives (collectively, "Amex") act as suppliers and you understand and agree that Amex shall not be liable ff expense or damage to persons or property resulting. directly or indirect! omissions of travel suppliers, including but not limited to delays, ()verb( services, cessation of operations, accidents or failures of equipment. or itineraries or schedules: or (2) acts of God, fires. earthquakes, floods. c acts of governmental authorities, civil unrest, strikes, riots, theft, diseas related to the public internet. telecommunications lines or facilities, or tl systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers ar arrangements that meet your individual needs. We consider various far travel suppliers to you and recommending specific itineraries. In this ro: independent third party and not as a fiduciary. We want you to be awar pay us commissions as well as incentives for reaching sales targets or time to time may also provide incentives to our travel counselors. Cell: provide compensation to us for various marketing and administrative sr for them, such as granting them access to our marketing channels. par programs and supporting technology initiatives. In addition. we receive suppliers when customers use the American Express Card or other Am products to pay for supplier products and services. From time to time !A business relationships with suppliers and these arrangements, including compensation and incentives we receive, are subject to change. In iden recommending itineraries. we may consider a number of factors, includ and your preferences. The relationships we have with suppliers may al suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washir Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registere

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tl are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicii

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Thx

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

# Moscow to Paris (cont.)

## ARRIVING (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Sender email: [redacted]  
- Hours: Mon through Friday 9AM–5:30PM EST

- Message (from Lesley): "Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday please. OK? Lesley"

- Branding/links visible: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [redacted]
- Section header: YOUR TRIP DETAILS

- Footer: DO NOT REPLY TO THIS EMAIL (no-reply); Customer Service phone: 1-[redacted]

- Note: Multiple fields/content are blacked out/redacted.

# Moscow to Paris (cont.)

## ARRIVING (cont.)

- Source: https://myamextravel.com/baggage

- Other Information:
  - CITIZENS OF [REDACTED] — must carry a valid passport (text partly obscured)
  - A VISA IS REQUIRED FOR ENTRY INTO FRANCE

- Route: Moscow → Paris
  - Flight: SU 3002
  - Departing: Sun, Mar 31 2019, 08:45 AM — Moscow, Sheremetyevo (SVO)
  - Arriving: Sun, Mar 31 2019, 11:50 AM — Paris, Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## ARRIVING (cont.)

| Item               | Details                                        |
| ------------------ | ---------------------------------------------- |
| Airline            | Aeroflot (operated by Air France)            |
| Route              | Paris to Moscow                                |
| Flight Number      | SU 3005                                        |
| Duration           | 4 Hrs 5 Mins                                   |
| Departure          | Wed, Apr 03 2019, 12:55 PM, Paris, CDG         |
| Arrival            | Wed, Apr 03 2019, 05:45 PM, Moscow, SVO        |
| Class              | Q Economy Class                                |
| Aircraft           | Airbus Industrie A319                          |
| Meals              | Breakfast                                      |
| Baggage            | 2PC per adult                                  |
| Departure Terminal | Terminal E - International                     |
| Arrival Terminal   | Terminal 2 E                                   |
| Other              | Flight Confirmation Aeroflot [blacked out info] |

# Moscow to Paris (cont.)

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Airline | Aeroflot |
| Operated by | Air France |
| Flight type | Non-stop |
| Duration | 3 hrs 50 mins |
| Departure Terminal | Terminal 2 E |
| Arrival Terminal | Terminal E - International |
| Class | T Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Flight confirmation | Aeroflot: [redacted] |
| Traveller name(s) | [redacted] |
| E‑Ticket | Ticket SU [redacted] — 28MAR |
| Emergency assistance note | 24/7 medical and emergency coordination when traveling >100 miles from home (hotline/referrals, cash wires, PP# XXXXXXXXXXt shown)

# Moscow to Paris (cont.)

## ARRIVING (cont.)

1-800-333-AMEX (toll-free) 1

(direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# Moscow to Paris (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visac</u> most up to date and accurate entry/exit requirements for your travel der frequent changes. American Express cannot guarantee the accuracy of provided and expressly disclaims any liability for any inaccurate or into contained on that site.

You may receive customer service emails even if you have requested n marketing offers from American Express. For details about our e-mail p the American Express Privacy Statement at <u>www.americanexpress.coa</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe . to website below to download and install this free software.

# Moscow to Paris (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service an

Please be advised that certain mandatory hotel-imposed charges. inclu daily resort or facility fees. may be applicable to your stay and payable check-out from the property. You may wish to inquire with the hotel be the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Compa subsidiaries, affiliates and representatives (collectively, "Amex") act as suppliers and you understand and agree that Amex shall not be liable fi expense or damage to persons or property resulting, directly or indirecti omissions of travel suppliers. including but not limited to delays, overbc services. cessation of operations, accidents or failures of equipment, or

# Moscow to Paris (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, c

acts of governmental authorities, civil unrest, strikes, riots. theft. diseas related to the public internet telecommunications lines or facilities. or tl systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers ar

arrangements that meet your individual needs. We consider various fac travel suppliers to you and recommending specific itineraries. In this rol independent third party and not as a fiduciary. We want you to be awar pay us commissions as well as incentives for reaching sales targets or time to time may also provide incentives to our travel counselors. Cert provide compensation to us for various marketing and administrative se for them, such as granting them access to our marketing channels. par programs and supporting technology initiatives. In addition. we receive suppliers when customers use the American Express Card or other Am products to pay for supplier products and services. From time to time business relationships with suppliers and these arrangements. includin1 compensation and incentives we receive. are subject to change. In iden recommending itineraries. we may consider a number of factors. includ and your preferences. The relationships we have with suppliers may al suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washir Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registere

# Moscow to Paris (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims Sating to services or products provided by the service provider is against tl are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for cervical

Your response is required to complete this reservation. Prices and availability are subject

	• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday please. OK? Lesley

# Moscow to Paris (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

- Top navigation: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED]
- Heading: YOUR TRIP DETAILS
- Notice: DO NOT REPLY TO THIS EMAIL. Message sent from a no‑reply address; cannot accept incoming messages.
- Customer service: 1‑[REDACTED]
- Baggage info: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply" — https://myamextravel.com/baggage
- Other Information:
  - "CITIZENS OF [REDACTED] MUST CARRY A VALID PASSPORT" (partial)
- Additional section labeled "Other Information" (empty/continuation)

# Moscow to Paris (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# Moscow to Paris (cont.)

## Moscow to Paris

FLIGHT SU 3002

# Moscow to Paris (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION

Aeroflot:

# Moscow to Paris (cont.)

## Paris to Moscow

FLIGHT SU 3005

# Moscow to Paris (cont.)

## DEPARTING

Wed, Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## ARRIVING

Wed, Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration: 3 Hrs 50 Mins
Departure Terminal: Terminal 2 E
Arrival Terminal: Terminal E - International

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320-100/200
Meals: Meals
Baggage: 2PC per adult

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Key information includes a Flight Confirmation for Aeroflot. There's traveller information, a ticket number with airline code SU ending with '-28MAR'. There is also information regarding emergency assistance and a hotline (1-800-333-AMEX). It suggests viewing and managing the trip on American Express Travel. Additionally, it recommends checking entry/exit information on www.Visa.

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

contained on that site.

You may receive customer service emails even if you have requested marketing offers from American Express. For details about our e-mail the American Express Privacy Statement at <u>www americanexpress col</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service ar

Please be advised that certain mandatory hotel-imposed charges, inch daily resort or facility fees. may be applicable to your stay and payable check-out from the property. You may wish to inquire with the hotel be the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Comp, subsidiaries, affiliates and representatives (collectively. "Amex-) act as suppliers and you understand and agree that Amex shall not be liable • expense or damage to persons or property resulting, directly or indirec omissions of travel suppliers, including but not limited to delays, overb services, cessation of operations. accidents or failures of equipment, c itineraries or schedules: or (2) acts of God, fires, earthquakes. floods, acts of governmental authorities. civil unrest. strikes. riots. theft, disea related to the public internet. telecommunications lines or facilities. or • systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a arrangements that meet your individual needs. We consider various fa travel suppliers to you and recommending specific itineraries. In this it independent third party and not as a fiduciary. We want you to be awa pay us commissions as well as incentives for reaching sales targets or time to time may also provide incentives to our travel counselors. Cer provide compensation to us for various marketing and administrative s for them. such as granting them access to our marketing channels. pa programs and supporting technology initiatives. In addition, we receive suppliers when customers use the American Express Card or other An products to pay for supplier products and services. From time to time business relationships with suppliers and these arrangements. includir compensation and incentives we receive. are subject to change. In ide

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

recommending <mark>itineraries,</mark> we may consider a number of <mark>factors,</mark> inclui and your preferences. The relationships we have with suppliers may a suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Wasb Travel Registration Number: UBI#600469694. Iowa. TA# 669 Register

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the SONIC* provider is against the Si responsible for any purchases. shipping charges andior fees you authorize. We reserve the right to note profile and preference data for servicing pr

Great!

Sent from my iPhone

And fare went down to 1029.54 (still same fare rules as below).

Regards,

Natalia (Natasha) Molotkova

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Key entities: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
Total air reservation cost: $1086.54

Flight Details:

*   **Outbound:**
    *   Date: Sun, 31 Mar
    *   Airline: Air France 1145
    *   Class: Economy
    *   Duration: 4h 5m
    *   Departure: Moscow Sheremetyevo Airport (SVO) at 8:45 am
    *   Arrival: Paris Charles de Gaulle Airport (CDG) at 11:50 am
*   **Return:**
    *   Date: Tue, 2 Apr
    *   Airline: Air France 1744
    *   Class: Economy
    *   Duration: 3h 50m
    *   Departure: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
    *   Arrival: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Header: FLIGHTS | HOTELS | CARS | CRUISES
- Top message (partial): "Morning [name]... I just finished booking this ticket but we need to change the departure to Tuesday April 2... OK? [name]" (sender/recipient names redacted in this summary)
- RECORD LOCATOR: [redacted]
- Section title: YOUR TRIP DETAILS
- Do not reply notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification [account] and cannot accept incoming messages. If you have any questions, please contact Service at 1-[redacted]."
- Baggage info/link: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage"
- Footer heading: Other Information

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

• CITIZENS OF

MUST CARRY A VALID PASSPOR

# Moscow to Paris (cont.)

## Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

# Moscow to Paris (cont.)

## Moscow to Paris

FLIGHT SU 3002

# Moscow to Paris (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

Aeroflot
Operated By Air France
Non-stop

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

O Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot

Paris to Moscow

FLIGHT SU 3005

# Moscow to Paris (cont.)

## DEPARTING

Wed, Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## ARRIVING

Wed, Apr 03 2019, 05:45 PM
Moscow
Sherernetyevo (SVO)

Aeroflot
Operated By Air France

# Moscow to Paris (cont.)

## ARRIVING (cont.)

Non-stop
Duration:3 Hrs 50 Mins
Departure Terminal:Terminal 2 E
Arrival Terminal:Terminal E - International

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320-100/200
Meals: Meals
Baggage: 2PC per adult

| Field | Value |
|---|---|
| Document | FLIGHT CONFIRMATION |
| Airline | Aeroflot |
| Booking reference | [redacted] (black box in image) |
| Cabin class | T Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Meals |
| Baggage | 2 PC per adult |
| Section | TRAVELLER INFORMATION |

TRAVELLER INFORMATION

| Field | Value |
|---|---|
| Section | TRAVELLER INFORMATION |
| Name | [redacted] [redacted] (blacked out) |
| Ticket type | E-TICKET |
| Ticket | SU[redacted] |
| Date | 28MAR |

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL A
HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal
other select emergency coordination and assistance services, including medica
referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be re
the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-███████████ (direct-dial collect).

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

# Moscow to Paris (cont.)

## Manage Your Trip

View and manage your Tnp by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.c</u> most up to date and accurate entry/exit requirements for your travel destination frequent changes. American Express cannot guarantee the accuracy of the infc provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to rec marketing offers from American Express. For details about our e-mail practices the American Express Privacy Statement at <u>www.americanexoress.com/privac'</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have z

Please be advised that certain mandatory hotel-imposed charges, including. bt.; daily resort or facility fees, may be applicable to your stay and payable to the h check-out from the property. You may wish to inquire with the hotel before you the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. subsidiaries, affiliates and representatives (collectively, "Amex") act as an agen suppliers and you understand and agree that Amex shall not be liable for any Ic expense or damage to persons or property resulting, directly or indirectly, from omissions of travel suppliers, including but not limited to delays. overbooking's services, cessation of operations, accidents or failures of equipment, or change itineraries or schedules: or (2) acts of God. fires, earthquakes, floods, climatic acts of governmental authorities, civil unrest, strikes, riots. theft, disease. accid related to the public internet, telecommunications lines or facilities, or third part systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and makir

# Moscow to Paris (cont.)

## Manage Your Trip (cont.)

arrangements that meet your individual needs. We consider various factors in i travel suppliers to you and recommending specific itineraries. In this role. we ai independent third party and not as a fiduciary. We want you to be aware that ci pay us commissions as well as incentives for reaching sales targets or other gc time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services t for them, such as granting them access to our marketing channels. participatin programs and supporting technology initiatives. In addition, we receive comper suppliers when customers use the American Express Card or other American E products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. including levels compensation and incentives we receive, are subject to change. In identifying s recommending itineraries, we may consider a number of factors, including supl and your preferences. The relationships vie have with suppliers may also intim suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington St Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa'

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Am

# Moscow to Paris (cont.)

## Manage Your Trip (cont.)

for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the ser
You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to cha
• Total air reservation, including taxes and fees: $1086.54.
• Ticket is refundable, changes are subject to difference in fare.
• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am
• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha....I just finished booking this ticket but we need to change the departure to Tuesday April 2
please. OK? Lesley

# Moscow to Paris (cont.)

## Manage Your Trip (cont.)

RECORD LOCATOR:

# Moscow to Paris (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification cannot accept incoming messages. If you have any questions, please contac Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>htlas://mvamextravel.com/bagasoe</u> 

- Citizens of [BLOCKED OUT] must carry a valid passport.
- A visa is required for entry into France.
- Moscow to Paris.

# Moscow to Paris (cont.)

## YOUR TRIP DETAILS (cont.)

# Moscow to Paris (cont.)

## DEPARTING

Sun. Mar 31 2019, OB:45 AM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

Paris to Moscow

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

# Moscow to Paris (cont.)

## DEPARTING

Wed. Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# Moscow to Paris (cont.)

## ARRIVING

Wed. Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# Moscow to Paris (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:3 Hrs 50 Mins
Departure Terminal:Terminal 2 E
Arrival Terminal:Terminal E - International

# Moscow to Paris (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320.1001200
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Key information from the image:

*   **Traveller Information**
*   **E-Ticket**
*   Ticket SU -28MAR
*   Global Assist Hotline: 1-800-333-AMEX (toll-free), direct-dial collect
*   American Express Travel: Manage Your Trip
*   American Express recommends periodically reviewing www.Visacentral.com for travel requirements.
*   American Express Privacy Statement at www.americanexpress.com/privacy

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acroba to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, b daily resort or facility fees. may be applicable to your stay and payable to the t check-out from the property. You may wish to inquire with the hotel before yo: the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries. affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any I expense or damage to persons or property resulting. directly or indirectly, frorr omissions of travel suppliers. including but not limited to delays. overbookingli services. cessation of operations. accidents or failures of equipment, or chang itineraries or schedules; or (2) acts of God. fires. earthquakes. floods. climatic acts of governmental authorities. civil unrest, strikes. riots. theft, disease. acci' related to the public internet, telecommunications lines or facilities. or third pai systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and maki arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role. we e independent third party and not as a fiduciary. We want you to be aware that c pay us commissions as well as incentives for reaching sales targets or other g time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services for them. such as granting them access to our marketing channels. participatir programs and supporting technology initiatives. In addition. we receive compe suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. including levels compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including sup and your preferences. The relationships we have with suppliers may also intik suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington S

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa

Privacy Statement | Visit the Centurion Card website

O2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who aro not authorized to act on behalf of American Express and you acknowledge that Ama the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the servicc aro responsible for any purchases, shipping charges ander foes you authorize. Wo reserve the right to note profile and preference data for servicing purpos

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@███████████
██████████
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Thx

Sent from my iPhone

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday April 2
please. OK? Lesley

FLIGHTS | HOTELS | CARS | CRUISES
████████████████████████████████████████████

# Moscow to Paris (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, please contay Service at

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https'llmyamextravel com/baqqaqe</u>

*   Citizens of [redacted] must carry a valid passport.
*   A Visa is required for entry into France.
*   Flight from Moscow to Paris is SU 3002.

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operatod By Aar Franco

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - Intemational
Arrival Terminal:Terminal 2 E

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

O Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## Paris to Moscow

# YOUR TRIP DETAILS (cont.)

## Paris to Moscow (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Wed. Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (COG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Wed, Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:3 Hrs 50 Mins
Departure Terminal:Terminal 2 E
Arrival Terminal:Terminal E - International

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320-100/200
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Document type: E-TICKET (American Express Travel)
- Ticket: Ticket SU ██████████ - 28MAR

- Emergency assistance:
  - Heading: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISTANCE HOTLINE
  - Services: 24/7 medical, legal and other emergency coordination and assistance (referrals, PP# XXXXXXXXXXX, cash wires, etc.)
  - Note: Card Members may be responsible for costs charged by third-party providers.
  - Phones:
    - 1-800-333-AMEX (toll-free)
    - 1-████████ (direct-dial collect)

- Manage trip:
  - Button: Manage Your Trip
  - Link text: View and manage your Trip by logging onto American Express Travel

- Entry & exit information:
  - Advisory: Review www.visacentral... for up-to-date entry/exit requirements; American Express disclaims liability for inaccuracies.
  - Privacy/communications: You may still receive customer service emails; see American Express Privacy Statement at www.americanexpress.com/privacy

- Additional: See attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acroba to website below to download and install this tree software

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. b daily resort or facility fees. may be applicable to your stay and payable to the t check-out from the property. You may wish to inquire with the hotel before yo: the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any I expense or damage to persons or property resulting. directly or indirectly, from omissions of travel suppliers. including but not limited to delays. overbooking'e services, cessation of operations. accidents or failures of equipment, or chang itineraries or schedules: or (2) acts of God, fires. earthquakes, floods, climatic acts of governmental authorities, civil unrest, strikes, riots, theft. disease. acci' related to the public internet. telecommunications lines or facilities, or third pai systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and maki arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role, we z independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other g time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services for them, such as granting them access to our marketing channels. participatir programs and supporting technology initiatives. In addition, we receive compe suppliers when customers use the American Express Card or other American I products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements, including levels compensation and incentives we receive. are subject to change. In identifying recommending itineraries. we may consider a number of factors, including si4 and your preferences. The relationships we have with suppliers may also infle suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington S Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge seance providers who are not authorized to act on behalf of American Express and you acknowledge that Arne the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the servicr are responsible for any purchases. shipping charges and/or lees you authorize. Wo reserve the right to note profile and prefonanco data for servicing purpos

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h Sm Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

# YOUR TRIP DETAILS (cont.)

## • Tue, 2 Apr - Air France 1744 -Economy - 3h 50m

Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

# YOUR TRIP DETAILS (cont.)

## • Tue, 2 Apr - Air France 1744 -Economy - 3h 50m (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday April 2 please. OK? Lesley

FLIGHTS | HOTELS | CARS | CRUISES
[REDACTED]
RECORD LOCATOR: [REDACTED]

YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification account and cannot accept incoming messages. If you have any questions, please contact Service at 1-[REDACTED].

If airline tickets are purchased for this itinerary:

# YOUR TRIP DETAILS (cont.)

## • Tue, 2 Apr - Air France 1744 -Economy - 3h 50m (cont.)

Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comtbacmage</u>

# YOUR TRIP DETAILS (cont.)

## Other Information

• CITIZENS OF MUST CARRY A VALID PASSPO

# Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

Moscow to Paris

FLIGHT SU 3002

# Other Information (cont.)

## DEPARTING

Sun. Mar 31 2019. 08:45 AM
Moscow
Sheremetyevo (SVO)

# Other Information (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (COG)

# Other Information (cont.)

## ARRIVING (cont.)

| Information         | Details                                      |
|----------------------|---------------------------------------------|
| Airline              | Aeroflot, Operated by Air France           |
| Flight Type         | Non-stop                                   |
| Duration             | 4 Hrs 5 Mins                               |
| Departure Terminal   | Terminal E - International                 |
| Arrival Terminal     | Terminal 2 E                               |
| Flight Information  | Q Economy Class, Airbus Industrie A319      |
| Meals                | Breakfast                                  |
| Baggage              | 2PC per adult                              |
| Flight Number       | SU 3005                                    |
| Route                | Paris to Moscow                            |
| Departing           | Wed, Apr 03 2019, 12:55 PM from Paris (CDG)|
| Arriving            | Wed, Apr 03 2019, 05:45 PM in Moscow      |

# Other Information (cont.)

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Airline | Aeroflot (Operated by Air France) |
| Origin Airport | Sheremetyevo (SVO) |
| Stops | Non-stop |
| Duration | 3 Hrs 50 Mins |
| Departure Terminal | Terminal 2 E |
| Arrival Terminal | Terminal E - International |
| Class | T Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Flight confirmation (PNR) | Aeroflot: [REDACTED] |
| Traveller name(s) | [REDACTED] |
| E‑TICKET | Ticket SU [REDACTED]-28MAR |
| Emergency assistance note | "Need emergency assistance on your trip? Call the global hotline" (visible)

# Other Information (cont.)

## ARRIVING (cont.)

When you travel more than 100 miles from home. you have 24/7 medical, leG other select emergency coordination and assistance services. including medic referrals. PP# XXXXXXXXXXt, cash wires and more. Card Members may be the costs charged by third-party service providers

1-800-333-AMEX (toll-free) 1-██████████ (direct-dial collect).

Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

# Other Information (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral</u> most up to date and accurate entry/exit requirements for your travel destinatic frequent changes. American Express cannot guarantee the accuracy of the in provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to ri marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>wvvw.amencanexpress_comlpriva</u>

See attached itinerary PDF or link for full terms and conditions.

# Other Information (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobi to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and hay(

Please be advised that certain mandatory hotel-imposed charges, including. t daily resort or facility fees, may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yc the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc

# Other Information (cont.)

## PDF itinerary attachment: (cont.)

subsidiaries, affiliates and representatives (collectively. "Amex") act as an ag( suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting, directly or indirectly. fror omissions of travel suppliers. including but not limited to delays. overbooking services, cessation of operations, accidents or failures of equipment, or chanj itineraries or schedules: or (2) acts of God. fires, earthquakes. floods. climatic acts of governmental authorities, civil unrest, strikes, riots, theft. disease. acc related to the public internet, telecommunications lines or facilities. or third pz systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai! arrangements that meet your individual needs. We consider various factors it travel suppliers to you and recommending specific itineraries. In this role, we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other time to time may also provide incentives to our travel counselors. Certain sul provide compensation to us for various marketing and administrative services for them, such as granting them access to our marketing channels. participat programs and supporting technology initiatives. In addition, we receive comps suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we maN business relationships with suppliers and these arrangements, including level compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including su and your preferences. The relationships we have with suppliers may also inn suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Travel Registration Number: UBI#600469694. Iowa: TM 669 Registered low

# Other Information (cont.)

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

And fare went down to 1029.54 (still same fare rules as below).

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Thx
Sent from my iPhone

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Thx
Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $1086.54.
• Ticket is refundable, changes are subject to difference in fare.

# Other Information (cont.)

## PDF itinerary attachment: (cont.)

| Date | Flight | Cabin | Duration | Depart (airport & time) | Arrive (airport & time) |
|---|---:|---|---:|---|---|
| Sun, 31 Mar | Air France 1145 | Economy | 4h 5m | Moscow Sheremetyevo (SVO) — 8:45 am | Paris CDG — 11:50 am |
| Tue, 2 Apr | Air France 1744 | Economy | 3h 50m | Paris CDG — 12:55 pm | Moscow Sheremetyevo (SVO) — 5:45 pm |

- Action requested: "Please reply to this email and provide your authorization to proceed."
- Agent: Centurion Relationship Manager (name redacted); email redacted.
- Agent hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Customer note: Passenger requested changing departure to Tuesday, April 2 (message signer name redacted).
- Footer items: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: redacted.

# Other Information (cont.)

## PDF itinerary attachment: (cont.)

Key Information:

*   **Citizens of [Blacked Out]** must carry a valid passport.
*   A visa is required for entry into France.
*   Flight: Moscow to Paris, SU 3002.
*   Departing: Sun, Mar 31 2019, 08:45 AM, Moscow.
*   Airline Baggage Fee/Rules: accessible at https://myamextravel.com/baggage

# Other Information (cont.)

## PDF itinerary attachment: (cont.)

Sheremetyevo (SVO)

# Other Information (cont.)

## ARRIVING

Sun. Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

- Date/time: Sun, Mar 31 2019 — 11:50 AM  
- Route: Paris (Charles De Gaulle CDG) → Moscow  
- Airline: Aeroflot (Operated by Air France)  
- Flight number: SU 3005  
- Non-stop; Duration: 4 hrs 5 mins  
- Departure terminal: Terminal E - International (CDG)  
- Arrival terminal: Terminal 2E  
- Class: Q Economy  
- Aircraft: Airbus Industrie A319  
- Meals: Breakfast  
- Baggage: 2PC per adult  
- Flight confirmation: Aeroflot — [redacted]

# Other Information (cont.)

## ARRIVING (cont.)

Wed, Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# Other Information (cont.)

## ARRIVING

Wed. Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# Other Information (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:3 Hrs 50 Mins
Departure Termlnal:Terminal 2 E
Arrival Terminal:Terminal E - International

# Other Information (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320.100/200
Meals: Meals
Baggage: 2PC per adult

Flight Confirmation: Aeroflot.
Traveller Information.

# Other Information (cont.)

## FLIGHT INFORMATION (cont.)

# Other Information (cont.)

## E-TICKET

Ticket SU ████████████████-28MAR

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical. leg; other select emergency coordination and assistance services, including medic. referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be r. the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-████████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>WWW  Visacentral.'</u>  most up to date and accurate entry/exit requirements for your travel destinatio frequent changes, American Express cannot guarantee the accuracy of the int provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to re marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>w.vw americanexpress com/privac</u>

See attached itinerary PDF or link (or full terms and conditions.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Aerobe to website below to download and install this free software.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## PDF itinerary attachment: (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, b daily resort or facility fees. may be applicable to your stay and payable to the t check-out from the property. You may wish to inquire with the hotel before yo• the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any I expense or damage to persons or property resulting, directly or indirectly. from omissions of travel suppliers, including but not limited to delays, overbooking': services. cessation of operations, accidents or failures of equipment, or chang itineraries or schedules: or (2) acts of God. fires, earthquakes, floods, climatic acts of governmental authorities. civil unrest, strikes, riots, theft, disease, acci related to the public internet. telecommunications lines or facilities, or third pai systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and maki arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role, we z independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other g time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services for them, such as granting them access to our marketing channels, participatir programs and supporting technology initiatives. In addition. we receive compe suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements, including levels compensation and incentives we receive. are subject to change. In identifying recommending itineraries, we may consider a number of factors, including suc and your preferences. The relationships we have with suppliers may also infIL suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington S Travel Registration Number. UBI#600469694, Iowa: TA# 669 Registered Iowa

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ame

the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service

are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purpoi

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am
Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m
Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm
Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

Centurion Relationship Manager

- Header: Centurion Relationship Manager
- Contact email: [REDACTED]
- Hours: Mon through Friday 9AM–5:30PM EST

- Message body (from Lesley): "Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday April 2 please. OK? Lesley"

- Services listed: FLIGHTS | HOTELS | CARS | CRUISES

- Record locator: [REDACTED]

- Section title: YOUR TRIP DETAILS

- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification [address] that cannot accept incoming messages. If you have any questions, please contact Service at 1-[REDACTED]."

- Baggage info link: https://myamextravel.com/baggage

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## http://www.adobe.com/products/acrobat/readstep.html (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Other Information

• CITIZENS OF ██████████ MUST CARRY A VALID PASSPO

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

Moscow to Paris

FLIGHT SU 3002

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot

Operated By Air France

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

Non-slop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E International
Arrival Terminal:Terminal 2 E

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION



Aeroflot:

Paris to Moscow

FLIGHT SU 3005

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## DEPARTING

Wed, Apr 03 2019, 12:55 PM
Paris
Charles De Gaulle (CDG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## ARRIVING

Wed, Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

| Field | Value |
|---|---|
|Operated by|Air France|
|Non-stop|Yes|
|Duration|3 Hrs 50 Mins|
|Departure Terminal|Terminal 2 E|
|Arrival Terminal|Terminal E - International|
|Class|T Economy Class|
|Aircraft|Airbus Industrie A320-100/200|
|Meals|Meals|
|Baggage|2PC per adult|
|Flight confirmation (Aeroflot)|[redacted]|
|Traveller name(s)|[redacted]|
|E-Ticket|Ticket SU [redacted] – 28MAR|
|Emergency assistance hotline|1-800-333-AMEX (toll-free); 1-[redacted] (direct-dial collect)|

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral</u> most up to date and accurate entry/exit requirements for your travel destinatic frequent changes, American Express cannot guarantee the accuracy of the in provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to r. marketing otters from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>www.americanexpressoom/priva</u>

See attached itinerary PEW or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobt to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, t daily resort or facility fees, may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yc the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries. affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting, directly or indirectly, fror omissions of travel suppliers. including but not limited to delays. overbooking services, cessation of operations, accidents or failures of equipment, or thane itineraries or schedules, or (2) acts of God, fires, earthquakes, floods, climatic acts of governmental authorities, civil unrest. strikes, riots, theft, disease, acc

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

related to the public internet, telecommunications lines or facilities, or third pz systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mai arrangements that meet your individual needs. We consider various factors it travel suppliers to you and recommending specific itineraries. In this role, we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other ! time to time may also provide incentives to our travel counselors. Certain sul provide compensation to us for various marketing and administrative services for them. such as granting them access to our marketing channels. participat programs and supporting technology initiatives. In addition, we receive comps suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we mas business relationships with suppliers and these arrangements, including level compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including su and your preferences. The relationships we have with suppliers may also infi suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered lows

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below. Thx

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 31 Mar - Air France 1145 - Economy - 4h 5m Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tue, 2 Apr - Air France 1744 -Economy - 3h 50m Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Lesley asks Natasha to change the departure to Tuesday April 2. The record locator is included in the message. The email mentions flights, hotels, cars, and cruises.  It provides a link for airline baggage fees and rules.

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Other Information

• A VISA IS REQUIRED FOR ENTRY INTO FRANCE

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Moscow to Paris

FLIGHT SU 3002

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## DEPARTING

Sun, Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## ARRIVING

Sun. Mar 31 2019. 11:50 AM
Paris
Charles De Gaulle (CDG)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot

Operated By Air Franco

Non-stop
Duration:4 Its 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

Key details of the flight:

*   Flight: Aeroflot SU 3005 from Paris (CDG) to Moscow (SVO) on Apr 03 2019
*   Flight Information: Q Economy Class, Airbus Industrie A319, Breakfast, Baggage: 2PC per adult
*   Duration: 3 Hrs 50 Mins
*   Departure Terminal: Terminal 2E
*   Operated by Air France

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

Key Information:

*   **Arrival Terminal:** Terminal E - International
*   **Flight Information:**
    *   T Economy Class
    *   Airbus Industrie A320-100/200
    *   Meals provided.
    *   2 pieces of baggage per adult.
*   **Flight Confirmation:** Aeroflot
*   **E-Ticket:** Ticket SU [redacted]-28MAR
*   Emergency assistance hotline available.
*   Emergency contact number: 1-800-333-AMEX (toll-free) 1-[redacted] (direct-dial collect).

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Aeroflot (cont.)

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral</u> most up to date and accurate entry/exit requirements for your travel destinatic frequent changes, American Express cannot guarantee the accuracy of the in provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to r. marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>www.americanexpress.com/priva</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobi to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t daily resort or facility fees, may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yc the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting, directly or indirectly, fror omissions of travel suppliers. including but not limited to delays, overbooking services, cessation of operations, accidents or failures of equipment, or chant itineraries or schedules; or (2) acts of God, fires, earthquakes. floods, climatic acts of governmental authorities, civil unrest, strikes, riots. theft. disease, acc related to the public internet, telecommunications lines or facilities, or third pa systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and m&

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Manage Your Trip (cont.)

arrangements that meet your individual needs. We consider various factors it travel suppliers to you and recommending specific itineraries. In this role. we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other ! time to time may also provide incentives to our travel counselors. Certain sul provide compensation to us for various marketing and administrative services for them, such as granting them access to our marketing channels. participat programs and supporting technology initiatives. In addition, we receive comp+ suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we mad business relationships with suppliers and these arrangements. including level compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including su and your preferences. The relationships we have with suppliers may also inn suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered lowz

Privacy Statement | Visit the Centurion Card website

Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arno

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Manage Your Trip (cont.)

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service pro
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $1086.54.

• Ticket is refundable, changes are subject to difference in fare.

• Bun, 31 Mar - Air France 1145 - Economy - 4h 5m Departing: Moscow Sheremetyevo Airport (SVO) at 8:45 am Arriving: Paris Charles de Gaulle Airport (CDG) at 11:50 am

• Tne, 2 Apr - Air France 1744 -Economy - 3h 5Om Departing: Paris Charles de Gaulle Airport (CDG) at 12:55 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 5:45 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...I just finished booking this ticket but we need to change the departure to Tuesday April 2
please. OK? Lesley

FLIGHTS| HOTELS| CARS| CRUISES

# NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE (cont.)

## Manage Your Trip (cont.)

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatk cannot accept incoming messages. If you have any questions, please conta Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee,Rules may apply and can be accessed by visiting: <u>httos://mvamextravel.com/bagaaae</u> 

*   Citizens of [redacted] must carry a valid passport.
*   A visa is required for entry into France.
*   Moscow to Paris.

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sun. Mar 31 2019, 08:45 AM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun, Mar 31 2019, 11:50 AM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Air France

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal E - International
Arrival Terminal:Terminal 2 E

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Q Economy Class
Airbus Industrie A319
Meals: Breakfast
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

Paris to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Wed. Apr 03 2019, 12:55 PM
Pans
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Wed, Apr 03 2019, 05:45 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

operated By Air France

Non-stop
Duration: 3 Hrs 50 Mins
Departure Terminal: Terminal 2 E
Arrival Terminal: Terminal E - International

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A320.100/200
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Key information from the image:

*   **E-Ticket**: Ticket SU number ends in -28MAR.
*   **Emergency Assistance Hotline**: Call the Global Hotline for 24/7 medical assistance when traveling more than 100 miles from home.
    *   Toll-free: 1-800-333-AMEX
    *   Direct-dial collect number provided is blacked out.
*   **Manage Your Trip**: Manage your trip via the "Manage Your Trip" button or log onto American Express Travel.
*   **Entry and Exit Information**: American Express recommends periodically reviewing [www.Visacentra] for entry/exit requirements.
*   **Customer Service Emails**: May receive even if you've opted out of marketing; privacy statement at www.americanexpress.com/privacy.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrot to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and hay

Please be advised that certain mandatory hotel-imposed charges, including, daily resort or facility fees, may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before y the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Ir subsidiaries. affiliates and representatives (collectively, "Amex") act as an ag suppliers and you understand and agree that Amex shall not be liable for am expense or damage to persons or property resulting, directly or indirectly, fro omissions of travel suppliers, including but not limited to delays. overbookin≤ services. cessation of operations, accidents or failures of equipment, or char itineraries or schedules; or (2) acts of God, fires. earthquakes, floods, climat acts of governmental authorities, civil unrest. strikes, riots, theft, disease, ac related to the public internet, telecommunications lines or facilities, or third p systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and ma arrangements that meet your individual needs. We consider various factors i travel suppliers to you and recommending specific itineraries. In this role. WE independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other time to time may also provide incentives to our travel counselors. Certain sc. provide compensation to us for various marketing and administrative service for them. such as granting them access to our marketing channels, participa programs and supporting technology initiatives. In addition. we receive conic suppliers when customers use the American Express Card or other Americar products to pay for supplier products and services. From time to time we ma business relationships with suppliers and these arrangements. including leve compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including s' and your preferences. The relationships we have with suppliers may also int suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

Travel <mark>Registration Number: UBI#600469694. Iowa:</mark> TA# <mark>669 Registered low</mark> 

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