To: Bella Klein
Cc: Lesley <u>Groffl</u>
From:
Sent: Mon 4/15/2019 2:12:37 PM
Subject: Re: flight

## Hi Bella,

Please tell them that there is no BA ticket desk and there was British Airways representative. They closed the check in on us 1 hour and a couple of minutes before take off. There were about 30 of us still in the line and I was in the front. I have now put it on my own card and will have to take it up with British Airways. It was unbelievable that there was no one who could help us.

Thank you,

## Sent from my iPhone

On Apr 15, 2019, at 4:08 PM, Bella Klein <████████████████████> wrote:

Hi M,

Please read email from Amex regarding your flight.
Thank you,
Bella

Begin  forwarded message:

<u>From: "Natalia Molotkova"</u>

Subject:
Date: April 15, <u>2019 at 10:05:45</u> AM EDT
To:
Re I -To: "Natalia Molotkova"
>

Bella, please ask:  to go back to BA desk, tell them, that she had existing reservation (ticket number: 1257350301433), BA advised she was no-show, ask BA to re-book her next available flight and use ticket she already has and possibly refund new straight ticket they issued.

## Sent from my iPhone (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

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