To: Natalia Molotkova
From: 
Sent: Thur 9/6/2018 1:24:13 PM
Subject: Re: Cancel ticket JESQDN

Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the time of cancellation. What kind of ticket can I purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or arc all the airlines different? I will get back to you on whether or not we have new dates for her.

Sent from my iPhone

On Sep 6, 2018, at 9:11 AM, Natalia Molotkova <██████████████████████████ wrote:

- Document: Email (American Express Centurion-related; footer references Centurion Card, ©2015 American Express)
- Sender: Centurion Relationship Manager (name redacted)
- Recipient/Context: internal request to cancel a round-trip ticket (some header lines redacted)
- Key message from sender:
  - "Her ticket is non refundable. If we cancel, no refund and no credit."
  - "If you want to use money you paid, we have to rebook at the same time when cancellation, for new dates."
  - Asks: "OK to proceed with cancellation or you will try to change dates?"
- Request line from requester: "We need to cancel the round trip ticket for [PASSENGER] — JESQDN Sept. 7-9. Do we get a credit?"
- Additional lines:
  - "Sent from my iPhone"
  - Business hours: Mon through Friday 9AM-5:30PM EST
  - Privacy/website and AMEX liability notice in footer
- Visual: Multiple text blocks redacted (black bars) in header and signature areas.