To: ██████████████████████████████████████████]
From: Natalia Molotkova
Sent: Thur 6/8/2017 6:35:14 PM
Subject: Round Trip Monterey/NY

Title: American Express ®

Still available:

1 AA 5870 16JUL MRY PHX 0605A 0802A OPERATED BY MESA AIRLINES AS AMERICAN EAGLE 1 M 2527 16JUL PHX JFK 1210P 0811P 2 AA 1458 02AUG JFK PHX 0130P 0346P 2 AA /" 2901 02AUG PHX MRY 0450P 0644P OPERATED BY SKYWEST AIRLINES AS AMERICAN EAGLE 1 ADT 713.53 TOTAL FARE - USD 1427.06

Issuing. Non refundable coach with 200 penalty.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Ok, let me change it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

OMG. Sophie just called me and said she now wants to take the AA flights you suggested because she doesn't want to switch terminals. What can I tell you???. Can we please void the

## Regards, (cont.)

Passengers
- 1) BIDDLE/SOPHIE
- 2) HAKIM/DYLAN SARAH

Itinerary
| # | Airline/Flight | Date | From | To | Dep | Arr | Operated by |
|---|----------------|------|------|----|-----|-----|-------------|
| 1 | UA5052 | 16 JUL | MRY | LAX | 6:00 AM | 7:30 AM | SkyWest dba United Express |
| 2 | DL1750 | 16 JUL | LAX | JFK | 8:45 AM | 5:30 PM | Delta |
| 3 | DL458  | 02 AUG | JFK | LAX | 1:45 PM | 4:45 PM | Delta |
| 4 | UA5023 | 02 AUG | LAX | MRY | 6:35 PM | 7:49 PM | SkyWest dba United Express |

Fare / cancellation notes
- UA portion: $194.40 per person, non‑refundable, $200 change fee (message states "less ten 200.00 change fee" — likely means $200 change fee; cancellation leaves no future value).
- DL portion: $586.02 non‑refundable with $200 change fee.

Sender / contact
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon, Wed 9:00a–4:00p and 5:30p–7:00p; Tue, Thu, Fri 9:00a–5:30p EST

Other notes
- Email thread dated Jun 8, 2017 (multiple timestamps).

## Regards, (cont.)

- Document type: Email thread (timestamps: Jun 8, 2017 — 9:04 AM and 9:07 AM)
- Sender: [name redacted], Centurion Relationship Manager
- Contact info: redacted (black bars)
- Hours: Mon, Wed 9:00–4:00 & 5:30–7:00; Tue, Thu, Fri 9:00–5:30 EST
- Key requests/statements:
  - "Please purchase/issue separately …thanks"
  - "May I have Sophie's birthday in a different format, please?"
- Fare/booking detail: If they don't check bags, issue separate tickets (United and Delta); fare will be lower — $780.42 per person. Asking approval ("OK?")
- Several quoted lines and email addresses are redacted/blackened in the image.

## Regards, (cont.)

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Let's issue the tickets Sophie wants please. They are not checking luggage. She likes Delta. Aisle and middle seat or aisle and window for them. Jeffrey wants her to have what she wants. Thanks.

Sent from my iPhone

On Jun 7, 2017, at 6:43 PM, Natalia Molotkova <████████████████████████████> wrote:

Ah. Let me ask her!!

Sent from my iPhone

On Jun 7, 2017, at 6:43 PM, Natalia Molotkova > wrote:

Safe money - will be to go with Americans. I can issue tickets like they want, I don't like mix United with any other airline not from Star Alliance, but if they want, up to them.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

I will find out about checking the bags...

On Jun 7, 2017, at 6:34 PM, Natalia Molotkova
wrote:

Sophie chose those flights herself...so I think it is what she wants to take...they have made this trip before and know what they are in for...she was probably trying to save JE money also... Don't worry we can do this tomorrow!

On Jun 7, 2017, at 6:34 PM, Natalia Molotkova <

## Regards, (cont.)

- Ticketing note: connecting time is legal. If bags are checked through, agent must issue ticket on Delta stock — $991.60 per ticket. Would require terminal change in LAX. Alternative proposed on American Airlines.

Itinerary (as shown)
| Segment | Flight | Date  | From → To | Dep | Arr | Operated by |
|---|---:|---:|---|---:|---:|---|
| 1a | AA 5870 | 16JUL | MRY → PHX | 06:05A | 08:02A | Mesa Airlines as American Eagle |
| 1b | AA 2527 | 16JUL | PHX → JFK | 12:10P | 08:11P | (American) |
| 2a | AA 1458 | 02AUG | JFK → PHX | 01:30P | 03:46P | (American) |
| 2b | AA 2901 | 02AUG | PHX → MRY | 04:50P | 06:44P | SkyWest Airlines as American Eagle |

- Fare: 1 ADT 713.53; Total fare USD 1427.06
- Internal notes/questions:
  - “They will have to change Terminals in LA.”
  - “probably… it is a mom and daughter and they are coming for a couple of weeks? …is it not a legal connection? they would have to change terminals or something?”
  - Earlier query (Jun 7, 2017, 6:12 PM): “Lesley, are they going to have check in luggage?”

- Sender role: Centurion Relationship Manager (name and contact info redacted)
- Office hours listed: Mon, Wed 9a–4p, 5:30p–7p; Tue, Thu, Fri 9a–5:30p EST

## Regards, (cont.)

Key information from the image:

*   Email exchange between Lesley and Natalia Molotkova (Centurion Relationship Manager)
*   Lesley requests flight reservation (round trip, coach) departing July 16 and returning August 2.
*   Lesley provides details including names, Sophie's DOB, and seating preferences.
*   Natalia offers assistance to find the flights.
*   American Express privacy statement and copyright information at the bottom.
*   Natalia's hours are listed as:
    *   Mon, Wed 9a-4p, 530p-7p
    *   Tue, Thur, Fri 9a - 530p EST

## Regards, (cont.)