To: Lesley Groff
From: Bella Klein
Sent: Tue 7/17/2018 6:54:21 <u>PM</u>
Subject: Fwd: Cancel Ticket for KRSDED

Les,

Should be case by case or JE approval. I would suggest to provide JE with details and let him direct on how to proceed.

Thank you,

Bella

Begin forwarded message:

| Field | Value |
|---|---|
| From | "[Name redacted]" <[email redacted]> |
| Subject | Cancel Ticket for [redacted] KRSDED |
| Date | July 17, 2018 at 2:47:18 PM EDT |
| To | [redacted] |
| Cc | [redacted] |
| Reply-To | "[Name redacted]" <[email redacted]> |

Yes, still possible difference in fare if ticket refundable.

## Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>

Hours: Mon through Friday 9AM-530PM EST

in hindsite, maybe.

it is difficult. I can always purchase fully refundable tickets when it comes to the Paris tickets if you like. Nat pay the difference in fare? (which sometimes it could be less so we would get a credit for the difference?) O rules with fully refundable tickets?

On Jul 17, 2018, at 2:36 PM, Bella Klein <█████████████████████> wrote:

Would make sense to pay twice the cost in this case...
Thank you,
Bella

## Regards, (cont.)

Natalia Molotkova wrote multiple emails on July 17, 2018. In one email, she references a ticket cost. Her work hours are Monday through Friday, 9 AM-5:30 PM EST. The value $946.38 is referenced. Refundable tickets and the amount is discussed in one of the emails, where she stated she would only purchase the refundable option if it costs an extra $1000 or more.

## Regards, (cont.)

What is the approximate difference in cost?
Thank you,
Bella

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova < wrc

Reason was the cost. Refundable fare is more expensive. If you need refundable fares only, jai Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er @</u>

Hours: Mon through Friday 9AM-530PM EST

so the reason we purchase nonrefundable is it because we didn't have a choice? Thank you,

Bella

On Jul 17, 2018, at 1:30 PM, Natalia Molotkova c > wrc

It is probably possible, but we don't do that here at American Express. Regards, Natalia (Natasha) Molotkova

<u>Centurion Relationship Mana er</u>

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

*   **Bella** inquires about insurance for nonrefundable, nontransferable tickets.
*   **Natalia Molotkova** (Centurion Relationship Manager) responds that tickets are nontransferable on Jul 17, 2018, at 12:30 PM.
*   **Bella** asks if ticket can be transferred on Jul 17, 2018
*   **Natalia Molotkova** says "OK, deal" in reply on Jul 17, 2018, at 11:52 AM.
*   Centurion Relationship Manager hours: Monday through Friday, 9 AM-5:30 PM EST.

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST
at the moment, she can't visit at all ....so I don't know what dates to change to...if I find out before I get back. thanks

On Jul 17, 2018, at 11:52 AM, Natalia Molotkova <redacted> wrote:
Lesley, it is non-refundable ticket, no credit, new dates have to be re-booked at the same time we
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
redacted
Hours: Mon through Friday 9AM-530PM EST

Hi, let me have a look.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
redacted
Hours: Mon through Friday 9AM-530PM EST

We must cancel this ticket for redacted...she can no longer make the trip. Credit?

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Your Trip is coming soon! - Itinerary INCL TICKETNO for redacted
KRSDED
Date: July 17, 2018 at 11:45:10 AM EDT
To: redacted

This is just a reminder that it's almost time for your trip. Please find enclosed Itinerary Details for
DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that
incoming messages. If you have any questions, please contact Centurion Travel Service

## Regards, (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment details regarding your travel arrangements. Your Centurion Travel Service travel plans t secure website. Please click on the link to view your trip details and add link to your bool easy access in the future:

## View your Trips

## American Express Travel KRSDED
Record Locator

## E-Ticket Number(s)

Ticket AF 0577162947796-12JUL

Friday 27 Jul 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Other Information

A VISA IS REQUIRED FOR ENTRY INTO FRANCE

## Other Information

CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

## Flight Information

<table><tr><th>Date</th><th>27 Jul 2018</th></tr><tr><td>Airline</td><td>Air France</td></tr><tr><td>Airline Record Locator</td><td>OBDJWB</td></tr><tr><td>Flight/Class</td><td>AF 1145 H Economy Class</td></tr><tr><td>Origin</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination</td><td>Paris, Charles De Gaulle</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Departing </th><th>08:45 AM</th><th></th></tr><tr><td>Arriving </td><td>11:50 AM</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal E - Intemational</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Estimated Time</td><td>4 Hrs 5 Mins</td><td></td></tr><tr><td>Stops </td><td>Non-stop </td><td></td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td>Saturday 28 Jul 18</td><td></td><td></td></tr><tr><td colspan="3">Flight Information</td></tr><tr><td>Date</td><td>28 Jul 2018</td><td></td></tr><tr><td>Airline</td><td>Air France</td><td></td></tr><tr><td>Airline Record Locator</td><td>OBDJWB</td><td></td></tr><tr><td>Flight/Class</td><td>AF 1144 L Economy Class</td><td></td></tr><tr><td>Origin</td><td>Paris, Charles De Gaulle</td><td></td></tr><tr><td>Destination</td><td>Moscow, Sheremetyevo</td><td></td></tr><tr><td>Departing</td><td>07:30 PM</td><td></td></tr><tr><td>Arriving</td><td>12:05 AM / 29 Jul 2018</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal E-International</td><td></td></tr><tr><td>Estimated Time</td><td>3 Hrs 35 Mins</td><td></td></tr><tr><td>Stops</td><td>Non-stop</td><td></td></tr><tr><td>Confirmed</td><td></td><td></td></tr><tr><td colspan="3"><u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="3">American Express strongly recommends that you periodically review <u>www.Visacentral.com/am</u>
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at <u>www.americanexpress.com/privacy</u></td></tr><tr><td colspan="3">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="3">PDF itinerary attachment:
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Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td>Please be advised that certain</td><td>mandatory hotel-imposed</td><td>charges, including, but not limited to,</td></tr></table>

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, <

## Flight Information (cont.)

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## Flight Information (cont.)