To: ████████████████████████████████████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Thur 4/25/2019 2:06:15 PM
Subject: New Ticket for New person: ██████████████████████████████████

Title: American Express ®

Also, you said: P Expires: May 12, 2014. Make sure she has valid passport.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise CID.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't see! I thought I typed 2pm...

PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <███████████████████████████████████████>
wrote:

- Customer note: arriving Saturday, April 27 — around 12:00 PM (user wrote this)
- Representative: (name redacted), Centurion Relationship Manager
  - Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Timestamps: Apr 25, 2019 — 9:43 AM and 9:52 AM
- Prices:
  - Quoted: $1,098.00
  - Earlier total air reservation (including taxes & fees): $632.90
  - Ticket non-refundable; penalty fees: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)
- Flight selected:
  - Date: Sat, 27 Apr
  - Airline / Flight: Air France 1149
  - Class/Duration: Economy — 2h 0m
  - Depart: Barcelona Intl Airport (BCN) at 10:05 AM
  - Arrive: Paris Charles de Gaulle (CDG) at 12:05 PM
- Notes: Portions of the email are redacted (black bars).

## Regards, (cont.)

Key Information:

*   **Flight 1:** Czech Airlines 759, April 28. Paris (CDG) to Prague (PRG).
*   **Round Trip Request:** Barcelona to Paris/Prague on April 28, 9am.
*   **Total Air Reservation:** $632.90
*   **Non-refundable Ticket Costs:** EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   **Flight 2:** Air France 1149, April 27.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager. Hours: Mon-Fri 9AM-5:30PM EST
*   **Payment expires:** May 12, 2014

## Regards, (cont.)

Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for █████████████ from Barcelona to Paris on Saturday
on Sunday April 28 at 9am. Below are her details:

Czech Republic
██████████████████
P Expires: May 12, 2014

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

$1098.00

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

**Key Information:**

*   **Natalia Molotkova:** Centurion Relationship Manager
*   **Total air reservation:** $632.90
*   **Ticket:** Non-refundable
*   **Air France 1149:** Barcelona (BCN) to Paris (CDG) on Apr 27.
*   **Czech Airlines 759:** Paris (CDG) to Prague (PRG) on Apr 28.
*   **Customer:** Needs a round trip coach ticket from Barcelona to Paris on Sunday April 28 at 9am.

## Regards, (cont.)

Key information:

*   Total air reservation cost: $632.90
*   Ticket non-refundable, with EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penalties.
*   **Flight 1:** Sat, 27 Apr - Air France 1149 - Economy
    *   Departs Barcelona Intl Airport (BCN) at 10:05 am
    *   Arrives Paris Charles de Gaulle Airport (CDG) at 12:05 pm
*   **Flight 2:** Sun, 28 Apr - Czech Airlines 759 - Economy
    *   Departs Paris Charles de Gaulle Airport (CDG) at 9:45 am
    *   Arrives Prague Vaclav Havel Airport (PRG) at 11:30 am

Natalia (Natasha) Molotkova, Centurion Relationship Manager, is the contact.
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Morning! We need a round trip, coach ticket for:  from Barcelona to Paris on Saturday April 26 and Sunday April 28 at 9am. Below are her details:
: 
Czech Republic
: 
P Expires: May 12, 2014

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <██████████████████████████████████> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationshi <u>Mana er</u>

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

## Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████████████████> wrote:

- Total air reservation (including taxes and fees): $632.90
- Ticket policy: non-refundable; change fees EUR70.00 (Air France) and EUR60.00 (Czech Airlines)

Flight segments:
- Sat, 27 Apr — Air France 1149 — Economy — 2h 0m
  - Depart: Barcelona Intl Airport (BCN) 10:05 am
  - Arrive: Paris Charles de Gaulle (CDG) 12:05 pm
- Sun, 28 Apr — Czech Airlines 759 — Economy — 1h 45m
  - Depart: Paris Charles de Gaulle (CDG) 9:45 am
  - Arrive: Prague Vaclav Havel Airport (PRG) 11:30 am

Contact / sender:
- Centurion Relationship Manager (name redacted)
- Hours: Mon–Fri 9AM–5:30PM EST
- Message asks recipient to reply to the email to provide authorization

Passenger / booking notes:
- Request for round-trip coach ticket from Barcelona → Paris (Saturday) and Paris → Prague (Sunday, Apr 28 at 9am)
- Country listed: Czech Republic
- Passport expiry: May 12, 2014

Visual notes:
- Several personal fields are blacked out/redacted in the image.

## Hi there! Can you tell me the refundable price? (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to cha

- Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penal

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for ███████████ from Barcelona to Paris on Saturday Apr
on Sunday April 28 at 9am. Below are her details:

Czech Re ublic

## Hi there! Can you tell me the refundable price? (cont.)

Key details:
*   Email from Natalia Molotkova, Centurion Relationship Manager.
*   Total air reservation cost: $632.90
*   Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
*   Flights:
    *   April 27: Air France 1149, Barcelona (BCN) to Paris (CDG)
    *   April 28: Czech Airlines 759, Paris (CDG) to Prague (PRG)
*   Email asks for refundable price for the flight.
*   American Express P expires: May 12, 2014

## Hi there! Can you tell me the refundable price? (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for  from Barcelona to Paris on Saturday April 26 and PRAGUE on Sunday April 28 at 9am. Below are her details:

Czech Republic

P Expires: May 12, 2014

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to collect preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penalty applies plus difference in fare

• Sat, 27 Apr - Air France 1149 - Economy - 2h Om Departing: Barcelona Intl Airport (BCN) at 10:05 am Arriving: Paris Charles de Gaulle Airport (CDG) at 12:05 pm

• Sun, 28 Apr - Czech Airlines 759 - Economy - lh 45m

## Hi there! Can you tell me the refundable price? (cont.)

Departing: Paris Charles de Gaulle Airport (CDG) at 9:45 am Arriving: Prague Vaclav Havel Airport (PRG) at 11:30 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for:  from Barcelona to Paris on Saturday April 27th arriving around 12pm. Return to PRAGUE on Sunday April 28 at 9am. Below are her details:

Czech Re ublic

P Expires: May 12, 2014

Privacy Statement | Visit the Centurion Card website

## Hi there! Can you tell me the refundable price? (cont.)