To: <u>Amex Centurian</u> Trove
From:
Sent: Thur 6/6/2019 10:03:13 PM
Subject: Re: Ticket for Renato Lacson

ok, good

- Document: Email thread (multiple replies)
- Key person: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Timestamps visible: Jun 6, 2019 at 5:56 PM; 5:46 PM; 12:40 PM
- Main messages (condensed):
  - "But still not done, fare is good till tomorrow."
  - "I called ticketing to rush, should be done shortly."
  - "Let me try to rush it."
  - "Hi Natasha... just checking on this ticket... will it come tomorrow you think?"
- Signature detail: Hours: Mon through Friday 9AM–5:30PM EST
- Other notes: Several recipient/name fields blacked out (redacted) throughout the thread.

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Email date/time: Jun 6, 2019, 12:16 PM
- Office hours: Mon–Fri 9AM–5:30PM EST
- Notes: Ticket non‑refundable; $150 change penalty applies (plus any fare difference)

| Date | Flight | Cabin | Duration | From (dept time) | To (arr time) |
|---|---:|---|---:|---|---|
| Tue, 11 Jun | JetBlue 6 | Economy | 2h 55m | Fort Lauderdale Hollywood Airport (FLL) — 8:11 AM | Newark Liberty Airport (EWR) — 11:06 AM |
| Fri, 14 Jun | JetBlue 6 | Economy | 3h 11m | Newark Liberty Airport (EWR) — 1:07 PM | Fort Lauderdale Hollywood Airport (FLL) — 4:18 PM |

- Pricing shown: Total air reservation incl. taxes & fees: $337.40 (additional collect amount partially redacted)
- Reply from passenger: "Ok. Please issue non refundable. How much to change the ticket? $150?"
- Additional fares shown: New flights — $366.60 (non‑refundable) and $866.58 (refundable)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...lnstead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (R have to ticket! thank you!

I can offer

1 86 272 R 11JUN FLL LGA 0605A 0855A 2 86 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

*   Renato A. Lacson needs a round trip coach ticket.
*   Departure: Ft Lauderdale on Friday June 14 around 3pm.
*   Total air reservation: $337.40.
*   Ticket is non-refundable, $150.00 change penalty.
*   Outbound Flight: Tue, 11 Jun, JetBlue 6 - Economy - 2h 55m, FLL at 8:11 am to EWR at 11:06 am.
*   Return Flight: Fri, 14 Jun, JetBlue 6 - Economy - 3h 11m, EWR at 1:07 pm to FLL at 4:18 pm.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Hours: Mon through Friday 9AM-530PM EST.

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes se refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refunda have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please

Birthday is , 1953

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is to seek redress from the service provider. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

## super. thanks

On Jun 6, 2019, at 12:40 PM, Natalia Molotkova <███████████████████> wrote:

Set up exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████
(██████████
Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.

On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <███████████████████> w

Your response is required to complete this reservation. Prices and availability

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20

• Ticket is non-refundable, $150.00 change penalty applies plus difference in

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m
Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am
Arriving: Newark Liberty Airport (EWR) at 11:06 am

## super. thanks (cont.)

• Fri, 14 Jun - JetBlue 6 - Economy - 3h 11m
Departing: Newark Liberty Airport (EWR) at 1:07 pm
Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████████
███████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only ma
refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refu

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████████
███████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do:
June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (R
have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A
2 B6 705 W 14JUN EWR FLL 0302P 0620P

## super. thanks (cont.)

The image contains vertical lines.

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Thx
Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable

Birthday is , 1953

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Your response is required to complete this reservation. Prices and availability are su

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

## super. thanks (cont.)

**Key Information:**

*   **Flights:**
    *   June 11: Fort Lauderdale (FLL) to Newark (EWR), JetBlue 6, Economy. Departs 8:11 am, arrives 11:06 am (2h 55m).
    *   June 14: Newark (EWR) to Fort Lauderdale (FLL), JetBlue 6, Economy. Departs 1:07 pm, arrives 4:18 pm (3h 11m).
*   **Price:** Non-refundable: $366.60, Refundable: $866.58.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Hours:** Mon-Fri, 9 AM-5:30 PM EST.
*   Cost to change ticket: $150
*   A client requests a non-refundable ticket and also requests prices for a refundable ticket.

## super. thanks (cont.)

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
██████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship</u> Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable plea
Birthday is: 
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

Set up exchange.

Regards,

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.

On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <██████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m
Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am
Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h 11m
Departing: Newark Liberty Airport (EWR) at 1:07 pm
Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes se
refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable

Regards,
Natalia (Natasha) Molotkova

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

Centurion Relationship Manager
███████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do:
June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refunda
have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
Hours: Mon through Friday 9AM-530PM EST

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

- Passenger: Renato A. Lacson

- Pricing / policy:
  - Total air reservation (incl. taxes & fees): $337.40 (add collect; $179.20 credit)
  - User-provided fares for new flights: $366.60 (non-refundable), $866.58 (refundable)
  - Ticket is non-refundable; $150 change penalty applies + difference in fare
  - Note: using credit on a refundable ticket will make it non-refundable

- Itinerary:
  - Tue, 11 Jun — JetBlue 6 — Economy — 2h 55m  
    - Depart: Fort Lauderdale–Hollywood Airport (FLL) 8:11 AM  
    - Arrive: Newark Liberty (EWR) 11:06 AM
  - Fri, 14 Jun — JetBlue 6 — Economy — 3h 11m  
    - Depart: Newark Liberty (EWR) 1:07 PM  
    - Arrive: Fort Lauderdale–Hollywood Airport (FLL) 4:18 PM

- Actions / messages:
  - “Your response is required to complete this reservation. Please reply and provide your authorization to proceed.”
  - Client: “Ok. Please issue non refundable. How much to change the ticket? $150?”

- Contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable.

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
(██████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable am ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## 1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8. June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is ███████████
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To loam more about <u>otnail</u> security or report a suspicious e-mail, please visit us at <u>amonconewpre)ss comlphishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service prov t

purchases. shipping charges andfor fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.

I called ticketing to rush, should be done shortly.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Let me try to rush it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...just checking on this ticket...will it come tomorrow you think?

On Jun 6, 2019, at 12:40 PM, Natalia Molotkova <████████████████████████████████████████████████> wrote:

Set up exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below.
On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <████████████████████> wrote:

- Reservation summary:
  - Total air reservation (including taxes & fees): $337.40 (text: "add collect ($179.20 credit)")
  - Ticket: non-refundable
  - Change penalty: $150.00 plus fare difference

- Itinerary:
  - Tue, 11 Jun — JetBlue 6 — Economy — 2h 55m
    - Depart: Fort Lauderdale Hollywood Airport (FLL) 8:11 am
    - Arrive: Newark Liberty Airport (EWR) 11:06 am
  - Fri, 14 Jun — JetBlue 6 — Economy — 3h 11m
    - Depart: Newark Liberty Airport (EWR) 1:07 pm
    - Arrive: Fort Lauderdale Hollywood Airport (FLL) 4:18 pm

- Quoted fares for new flights:
  - $366.60 — non-refundable
  - $866.58 — refundable
  - Note in message: using credit from a refundable ticket may make it non-refundable

- Correspondence / authorization:
  - Request to reply with authorization to proceed
  - Customer message: "Ok. Please issue non refundable. How much to change the ticket? $150?"
  - Sent from my iPhone

- Agent contact (as shown):
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Additional contact info is redacted in image

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Passenger: Renato A. Lacson
- Requested itinerary (customer suggestion):
  - Jun 11: JetBlue FLL → EWR depart 8:11 AM arrive 11:06 AM
  - Jun 14: JetBlue EWR → FLL depart 1:07 PM arrive 4:18 PM
- Agent offered itinerary:
  - B6 272 — 11JUN — FLL → LGA — dep 06:05A arr 08:55A
  - B6 705 — 14JUN — EWR → FLL — dep 03:02P arr 06:20P
- Total fare: USD 446.60
- JetBlue credit available: $179.20 (change fee $150.00) — agent can apply
- Agent: Natalia (Natasha) Molotkova, Centurion Relationship Manager
- Office hours: Mon–Fri 9AM–5:30PM EST
- Note: Customer indicated return flight likely needs changing and requested both refundable and non‑refundable prices.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Birthday is: 
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr
for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provide
You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference d

Your response is required to complete this reservation. Prices and availability are subject

- Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, chan

- Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m

Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h llm

Departing: Newark Liberty Airport (EWR) at 1:07 pm Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable.

Regards,

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable am have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8. Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tt are responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicir

## super. thanks

Key information from email:

*   **Sender:** Natalia Molotkova, Centurion Relationship Manager
*   **Subject:** Set up exchange, please issue ticket as stated below
*   **Date/Time:** June 6, 2019
*   **Total air reservation:** $337.40
*   **Ticket:** Non-refundable, $150.00 change penalty
*   **Flight 1:** Tue, 11 Jun, JetBlue 6, Economy. FLL to EWR, 8:11 am - 11:06 am, 2h 55m
*   **Flight 2:** Fri, 14 Jun, JetBlue 6, Economy. EWR to FLL, 1:07 pm - 4:18 pm, 3h 11m
*   **Hours:** Mon through Friday 9AM-530PM EST

## super. thanks (cont.)

- Agent: [name redacted], Centurion Relationship Manager  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Customer instructions/questions:
  - “Please issue non refundable.”  
  - Asked how much to change the ticket (mentioned “$150?”)

- Fare options (stated by agent):
  - Non-refundable fare for new flights: $366.60  
  - Refundable fare for new flights: $866.58  
  - Note: using credit from a refundable ticket converts it to non‑refundable (per agent)

- Customer requested itinerary to price both options:
  - June 11: depart Ft. Lauderdale (FLL) 8:11 AM — arrive Newark (EWR) 11:06 AM  
  - June 14: depart Newark (EWR) 1:07 PM — arrive Ft. Lauderdale (FLL) 4:18 PM

- Agent’s offered itinerary and pricing:
  - 1) B6 272 R — 11 JUN — FLL → LGA — 06:05 AM → 08:55 AM  
  - 2) B6 705 W — 14 JUN — EWR → FLL — 03:02 PM → 06:20 PM  
  - Total fare (USD): 446.60  
  - Customer credit with JetBlue: $179.20 (change fee $150.00, which agent can apply)

## super. thanks (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
m██████████ @centurion█████████████
(███) ███-████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable p

Birthday is

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provide You are responsible for any purchases. shipping charges andior fees you authOnZe We reserve the right to note profile and preference d

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, chan

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• Tue, 11 Jun - JetBlue 6 - Economy - 2h 55m Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am Arriving: Newark Liberty Airport (EWR) at 11:06 am

• Fri, 14 Jun - JetBlue 6 - Economy - 3h 1 lm

## super. thanks (cont.)

Departing: Newark Liberty Airport (EWR) at 1:07 pm Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to refundable ticket, that means, if you use credit fro refundable ticket, it becomes non-refundable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable anc have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

## super. thanks (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8. Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing

Set up exchange.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

please issue ticket as stated below.

On Jun 6, 2019, at 12:16 PM, Natalia Molotkova <████████████████████████> wrote:

Reservation / fare summary
- Total air reservation (incl. taxes & fees): $337.40 (note: $179.20 credit mentioned)
- Ticket: non-refundable; $150.00 change penalty + any fare difference
- New fare quotes: $366.60 (non-refundable), $866.58 (refundable)
- Note: Using credit on a refundable ticket will make it non-refundable (per agent)

Itinerary
| Date | Flight | Class | Duration | From (dept) | To (arr) |
|---|---:|---|---:|---|---|
| Tue, 11 Jun | JetBlue 6 | Economy | 2h 55m | Fort Lauderdale Hollywood (FLL) 8:11 am | Newark Liberty (EWR) 11:06 am |
| Fri, 14 Jun | JetBlue 6 | Economy | 3h 11m | Newark Liberty (EWR) 1:07 pm | Fort Lauderdale Hollywood (FLL) 4:18 pm |

Communications / actions
- Customer asked: "Ok. Please issue non refundable. How much to change the ticket? $150?"
- Agent reply: Fare details above; requested authorization to proceed

Contact (redacted)
- Role: Centurion Relationship Manager (name and contact redacted)
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

## Regards, (cont.)

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable ant have to ticket! thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A 2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8
in Friday June 14 around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.
Birthday is ███████

Sent from my iPhone

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about a-mail security or report a suspicious e-mail. please visit us at <u>americanexpress com/phishino.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behaff of American Express and you acknowledge • for the actions of the service provider and the only remedy far any claims relating to services or products provided by the service provider is *gains You are responsible for any purchases, shipping charges anclior fees you authorize. We reserve the right to note profile and preference data for soi

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $337.40 add collect ($179.20 credit, change fee

• Ticket is non-refundable, $150.00 change penalty applies plus difference in fare

• The, 11 Jun - JetBlue 6 - Economy - 2h 55m Departing: Fort Lauderdale Hollywood Airport, (FLL) at 8:11 am Arriving: Newark Liberty Airport (EWR) at 11:06 am

## • Fri, 14 Jun - JetBlue 6 - Economy - 3h llm

Departing: Newark Liberty Airport (EWR) at 1:07 pm Arriving: Fort Lauderdale Hollywood Airport, (FLL) at 4:18 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue non refundable. How much to change the ticket? $150?

Sent from my iPhone

Fare for new flights is $366.60 non-refundable and $866.58 - refundable. Credit only makes sense to use fro means, if you use credit fro refundable ticket, it becomes non-refundable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
I███████████████████████████████████████
C██████████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Hi Natasha...Instead of what you found, can we do: June 11 8:11am depart Jet Blue from Ft. Laud to Newark arrive 11:06am

June 14 1:07pm depart Jet Blue from Newark to Ft. Laud arrive 4:18pm

It is very likely we need to change the return flight...so could you give me both prices (Refundable and Non r thank you!

I can offer

1 B6 272 R 11JUN FLL LGA 0605A 0855A
2 B6 705 W 14JUN EWR FLL 0302P 0620P

TOTAL FARE - USD 446.60

You still have credit with Jet Blue - $179.20 (change fee $150.00), I can apply.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

Morning, on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

ours: on through Friday 9AM-530PM EST

Morning. We need a round trip coach ticket for Renato A. Lacson to depart Ft Lauderdale early (like 8am) on around 3pm to Ft Lauderdale. Price for fully refundable and non refundable please.

Birthday is █████████

## Regards, (cont.)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri
liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the
Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for ser