To: Bella Klein
From: Lesley Groff
Sent: Tue 7/17/2018 6:22:59 <u>PM</u>
Subject: Re: Cancel Ticket for KRSDED

we have to exchange prior to the outbound. The problem is I don't know when she might go again...I could change it to just any date, but have to pay the change fee and any difference in price...only to know we would need to change it again for the actual dates she would travel. I don't know when Jeffrey will go again...this being said, we could try to find a date in the future that has no difference in fare price and only pay the change fee...then when we really do know we will use the ticket, change it again to the new dates...once again, having to pay a change fcc and any fare difference. We need an algorithm to figure out what is best!

On Jul 17, 2018, at 2:18 PM, Bella Klein <███████████> wrote:

Ok, we might still use it. How long is the frame time for exchange dates Thank you,

Bella



On Jul 17, 2018, at 2:14 PM, Lesley Groff wrote:

it is always a gamble.

we paid $946.38 for changeable ticket...I figured she may need to change something (happens a lot with Paris flights) I didnt think she would cancel all together. It was $888.38 for non refundable and non changeable. I paid more so we could change it.

<u>On Jul 17 2018 at 2:09</u> PM, Bella Klein
wrote:

Unfortunately, i can't tell what is better. It should be analyzed case by case. But if the nonrefundable is expensive and we loose it than it doesn't make any sense. What was the cost for:  ticket

Thank you,
Bella

On Jul 17, 2018, at 2:00 PM, Natalia
Molotkova
<██████████████████████████████████████████> wrote:

Different. Could be huge, could be not, like Lesley said, if difference is small, we usually i Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I usually always buy refundable if the price difference for nonrefundable vs refundable is $1000 or more! Bella, please advise if you want me to purchase refundable at what diffe

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova <████████████████████████████████

What is the approximate difference in cost?

Thank you,

Bella

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova <████████████████████████████████████████████

Reason was the cost. Refundable fare is more expensive. If you need refundable fares of Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so the reason we purchase nonrefundable is it because we didn't have a choice? Thank you, Bella

On Jul 17, 2018, at 1:30 PM, Natalia Molotkova <

It is probably possible, but we don't do that here at American Express. Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>

@

Hours: Mon through Friday 9AM-530PM EST

Is it possible to purchase insurance for nonrefundable and nontransferable tickets?

Thank you,

Bella

On Jul 17, 2018, at 12:30 PM, Natalia Molotkova

Unfortunately ticket is nontransferable.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can we transfer ticket to somebody else?
Thank you,
Bella

On Jul 17, 2018, at 11:52 AM, Natalia Molotkova

OK, deal.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

at the moment, she can't visit at all ...so I don't know what dates to change to...if I find (a back. thanks

On Jul 17, 2018, at 11:52 AM, Natalia Molotkova

Lesley, it is non-refundable ticket, no credit, new dates have to be re-booked at the same Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationship Mana</u> er

a

Hours: Mon through Friday 9AM-530PM EST

Hi, let me have a look.
Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We must cancel this ticket for ████ ██████████ ..she can no longer make the trip. Cree

Begin forwarded message:

From: "American Express Travel" <u><itinerarymyamextravel.com></u> Subject: Your Trip is coming soon! <u>-</u> Itinerary INCL TICKETNO for PONOMAF KRSDED Date: <u>Jul 17 2018 at 11:45:10 AM</u> EDT To:

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## View your Trips

American Express Travel KRSDED
Record Locator

## E-Ticket Number(s)

████████ Ticket AF 0577162947796-12JUL
Friday 27 Jul 18

## E-Ticket Number(s) (cont.)

<table><tr><th colspan="3">Other Information</th></tr><tr><td colspan="3">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td colspan="3">A VISA IS REQUIRED FOR ENTRY INTO FRANCE</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>CITIZENS OF RUSSIAN</td><td>FEDERATION- SCHENGEN</td><td>VISA</td></tr><tr><td>Flight Information</td><td></td><td></td></tr><tr><td>Date </td><td>27 Jul 2018</td><td></td></tr><tr><td>Airline </td><td>Air France</td><td></td></tr><tr><td>Airline Record Locator</td><td>OBDJWB </td><td></td></tr><tr><td>Flight/Class </td><td>AF 1145 H Economy Class</td><td></td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td><td></td></tr><tr><td>Destination </td><td>Paris, Charles De Gaulle</td><td></td></tr><tr><td>Departing </td><td>08:45 AM</td><td></td></tr><tr><td>Arriving </td><td>11:50 AM</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Estimated Time</td><td>4 Hrs 5 Mins</td><td></td></tr><tr><td>Stops </td><td>Non-stop </td><td></td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td>Saturday 28 Jul 18</td><td></td><td></td></tr><tr><td>Flight Information</td><td></td><td></td></tr><tr><td>Date </td><td>28 Jul 2018</td><td></td></tr><tr><td>Airline </td><td>Air France</td><td></td></tr><tr><td>Airline Record Locator</td><td>OBDJWB </td><td></td></tr><tr><td>Flight/Class </td><td>AF 1144 L Economy Class</td><td></td></tr><tr><td>Origin </td><td>Paris, Charles De Gaulle</td><td></td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td><td></td></tr><tr><td>Departing </td><td>07:30 PM</td><td></td></tr><tr><td>Arriving </td><td>12:05 AM/ 29 Jul 2018</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal E - International</td><td></td></tr><tr><td>Estimated Time</td><td>3 Hrs 35 Mins</td><td></td></tr><tr><td>Stops </td><td>Non-stop </td><td></td></tr><tr><td>Confirmed </td><td></td><td></td></tr></table>

## E-Ticket Number(s) (cont.)

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