To: Amex Centurian Travel
From: Lesley Groff
Sent: Wed 8/22/2018 5:48:06 PM
Subject: Re: Fight for WLOOWY

thx

On Aug 22, 2018, at 1:42 PM, Natalia Molotkova
<████████████████████████████████> wrote:

Ticket is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for

[ ]

On Aug 22, 2018, at 1:36 PM, Natalia Molotkova <████████████████████████████████> wrote:

Round trip fare went up - $854.21

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $854.21.

• Ticket is non-refundable, $275.00 change penalty applies plus difference in fare.

## • Mon 10 Sep - British Airways 182 - Economy - 7h 05m

Departing: New York John F Kennedy Airport, (JFK) at 11.00pm

Arriving: London Heathrow Airport, (LHR) at 11.05am

## • Thu 20 Sep - British Airways 115 - Economy - 7h 55m

Departing: London Heathrow Airport, (LHR) at 2.30pm

Arriving: New York John F Kennedy Airport, (JFK) at 5.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

thanks

## • Thu 20 Sep - British Airways 115 - Economy - 7h 55m (cont.)

Let me check fare rules.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please reserve the round trip for ██ Is that a changeable price?

Sent from my iPhone

unbelievable...ok...let me show ██

Yes:
BA 182 10SEP JFK LHR 1100P 1105A

TOTAL FARE - USD 2773.40

But, we can do round trip ticket at $769.21 only

1 BA 182 10SEP JFK LHR 1100P 1105A
2 BA 115 20SEP LHR JFK 0230P 0525P

TOTAL FARE - USD 769.21

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there an economy seat on the BA#182 Flight? Price?

Sent from my iPhone

Thank you. Will get back to you.

## • Thu 20 Sep - British Airways 115 - Economy - 7h 55m (cont.)

Sent from my iPhone

Coach

AIR INDIA LTD Al 172 L 10SEP M EWR LHR 1030P 1015A 1ADT 533.40 533.40 TOTAL FARE - USD 533.40

H1 /PF 1930 10SEP EWR STN 1050P 1100A OPERATED BY PRIMERA AIR SCANDINAVIA NS

TOTAL FARE - USD 304.70

British Airways
BA 182 10SEP JFK LHR 1100P 1105A
TOTAL FARE - USD 2773.40

Delta
DL 402 10SEP JFK LHR 1045P 1050A
TOTAL FARE - USD 1454.40

Virgin Atlantic
VS 2 10SEP EWR LHR 1030P 1035A

TOTAL FARE - USD 1454.40

Premium economy

BA 182 10SEP JFK LHR 1100P 1105A

TOTAL FARE - USD 3133.40

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!  has decided she wants to depart on Sept 10th for London but as close to midnight as price for coach, economy comfort too. One way. Non Refundable and Refundable price if exists. that

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

## • Thu 20 Sep - British Airways 115 - Economy - 7h 55m (cont.)

Subject: Itinerary for:  10SEP18 WLOOWY
Date: August 17, 2018 at 3:56:31 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that canna questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/backtage</u>

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and Mr arrangements. Your Centurion Travel Service travel plans have been posted to a secure webs details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel WLOOWY
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketi
office by 11:20 PM on August 20, or this entire reservation will automatically cancel.

Monday 10 Sep 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

Date 10 Sep 2018
Airline Hahn Air Systems
Airline Record Locator A7SGCT
Flight/Class H1 1930 U Business Class
Origin Newark, Newark Liberty International
Destination London, London Stansted
Departing 10:50 PM
Arriving 11:00 AM/ 11 Sep 2018
Estimated Time 7 Hrs 10 Mins
Stops Non-stop

## Confirmed

<u>Entry and Exit Information for Travel</u>

## Confirmed (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for • requirements for your travel destination. Due to frequent changes, American Express cannot guarank expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.con</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web:

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidi "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liat or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries o floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond th

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that n factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives k to time may also provide incentives to our travel counselors. Certain suppliers may also provide corn administrative services that we perform for them, such as granting them access to our marketing char supporting technology initiatives. In addition, we receive compensation from suppliers when customer Express products to pay for supplier products and services. From time to time we may enter into othE arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## Confirmed (cont.)

Round trip fare went up - $854.21

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $854.21. • Ticket is non-refundable, $275.00 change penalty applies plus difference in fare. • Mon 10 Sep - British Airways 182 - Economy - 7h 05m Departing: New York John F Kennedy Airport, (JFK) at 11.00pm Arriving: London Heathrow Airport, (LHR) at 11.05am

• Thu 20 Sep - British Airways 115 - Economy - 7h 55m Departing: London Heathrow Airport, (LHR) at 2.30pm Arriving: New York John F Kennedy Airport, (JFK) at 5.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks

Let me check fare rules.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Please reserve the round trip for sue Is that a changeable price?
Sent from my iPhone

unbelievable...ok...let me show █..

Yes:

## Confirmed (cont.)

BA 182 10SEP JFK LHR 1100P 1105A

TOTAL FARE - USD 2773.40

But, we can do round trip ticket at $769.21 only

1 BA 182 10SEP JFK LHR 1100P 1105A
2 BA 115 20SEP LHR JFK 0230P 0525P

TOTAL FARE - USD 769.21

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there an economy seat on the BA#182 Flight? Price?

Sent from my iPhone

Thank you. Will get back to you.

Sent from my iPhone

Coach

AIR INDIA LTD Al 172 L 10SEP M EWR LHR 1030P 1015A 1ADT 533.40 533.40 TOTAL FARE - USD 533.40

H1 /PF 1930 10SEP EWR STN 1050P 1100A OPERATED BY PRIMERA AIR SCANDINAVIA NS

TOTAL FARE - USD 304.70

British Airways
BA 182 10SEP JFK LHR 1100P 1105A
TOTAL FARE - USD 2773.40

Delta
DL 402 10SEP JFK LHR 1045P 1050A
TOTAL FARE - USD 1454.40

## Confirmed (cont.)

Virgin Atlantic
VS 2 10SEP EWR LHR 1030P 1035A

TOTAL FARE - USD 1454.40

Premium economy

BA 182 10SEP JFK LHR 1100P 1105A

TOTAL FARE - USD 3133.40

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!  has decided she wants to depart on Sept 10th for London but as close to midnight as possible price for coach, economy comfort too. One way. Non Refundable and Refundable price if exists. thanks!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  10SEP18 WLOOWY
Date: August 17, 2018 at 3:56:31 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept questions, please contact Centurion Travel Service at:

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please and add link to your bookmarked favorites for easy access in the future:

American Express Travel Record Locator: WLOOWY

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing mitt office by 11:20 PM on August 20, or this entire reservation will automatically cancel.

## Confirmed (cont.)

Monday 10 Sep 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>10 Sep 2018</th></tr><tr><td>Airline </td><td>Hahn Air Systems</td></tr><tr><td>Airline Record Locator</td><td>A7SGCT </td></tr><tr><td>Flight/Class </td><td>H1 1930 U Business Class</td></tr><tr><td>Origin </td><td>Newark, Newark Liberty International</td></tr><tr><td>Destination </td><td>London, London Stansted</td></tr><tr><td>Departing </td><td>10:50 PM</td></tr><tr><td>Arriving </td><td>11:00 AM/ 11 Sep 2018</td></tr><tr><td>Estimated Time</td><td>7 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the mo for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers f mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privai</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before y such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, z act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or d

## Confirmed (cont.)

aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures re lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yo identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an indi want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targ provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for vario perform for them, such as granting them access to our marketing channels, participating in marketing progrE addition, we receive compensation from suppliers when customers use the American Express Card or other products and services. From time to time we may enter into other business relationships with suppliers and compensation and incentives we receive, are subject to change. In identifying suppliers and recommending i including supplier availability and your preferences. The relationships we have with suppliers may also influi recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to not provide services for servicing purposes.