- Header
  - From: [REDACTED]
  - Sent: Tuesday, January 3, 2017, 6:23 PM
  - To: [REDACTED]
  - Subject: Re: Itinerary INCL TICKETNO for [REDACTED] 17JAN17 WQCKHN

- Thread summary (key points, chronological)
  - 12:49 PM — Sender asks: Any changes on any flights on the 15 or 16 to NYC or Boston?
  - 1:03 PM — Reply: "Let's do 1am"
  - 1:16 PM — Reply: "Let's do 1am on the 16th :)"
  - 1:18 PM — Question: "To confirm that is 1am on the 16th so it would arrive in NYC at 6am on the 16th as well?"
  - 1:20 PM — Confirmation: "yes, 1 AM on 16th so you arrive early on 16th in NY at JFK" and "Great. Let's do it. Thank you so so so much!"
  - 6:23 PM — Later note: question about connection through Vancouver ("wait! what is connecting through Vancouver...")
  - Flight alternative mentioned: "Cathay #890 to Newark for the same price departing 6:20 PM, arriving Newark 9:00 PM"

- Key entities / data
  - Dates: Jan 15–16 (travel), Jan 3, 2017 (email thread)
  - Flight times: 1:00 AM (departure on 16th), arrives NYC ~6:00 AM (16th)
  - Alternative flight: Cathay Pacific flight #890, dep 6:20 PM — arr Newark 9:00 PM
  - Booking/reference: WQCKHN (17JAN17)

Thanks:)

On Tue, Dec 27, 2016 at 8:03 PM Lesley Groff <█████████████████████> wrote:

For sure

Sent from my iPhone

On =ec 27, 2016, at 6:22 PM, ███████████ <███████████████████> wrote:

Okay cool. I =hink watching that January 16th flight to Boston (or even the January =5th flights to NYC) to see if they change is the best bet! If no =hanges, not a problem, but we might as well keep monitoring for the =ext few weeks :)

On Dec 27, 2016, at 4:05 =M, Lesley Groff <████████████████████████████
<mailto:████████████> > =rote:

Today: Nothing=to Boston (and probably not will be available), but you can fly to =YC on January 14th, add coil =882.00. Will keep watching

## Sent from my iPhone

On Dec 24, 2016, at 12:57 PM, > wrote:

14, 15, and 16 to NY or Boston would all be good =ptions to check for

On Sat, Dec 24, 2016 at 11:40 AM Lesley Groff < > wrote:

yes! for sure!

On Dec 23, 2016, at 6:54 PM, > wrote:

Yes let's =eep for the 17th and just keep monitoring flights on the 15th and 16th =o both NY and Boston if that's okay? Thank you!!

On Fri, Dec 23, 2016 at 6:52 PM Lesley Groff <██████████████████> wrote:

Hey M...the Amex =ep just called me back...incredibly, to change the ticket to =epart on the 16th now is $1700 more! This can happen! He said it =s possible the airline changes it back but you never know...there =s limited availability and that has something to do with it...Not =ure if you still want to change to the 16th? We could ask Jeffrey =f ok to do if it is important? or we keep you on the 17th and =ook if the price goes back down in a week or so?

## Sent from my iPhone (cont.)

| Date / Time | From | Key content |
|---|---|---|
| Dec 23, 2016, 6:27 PM | [Redacted] | "Yes please :) let's change from the 17 to the 16. Thank you so much, Lesley!" |
| Dec 23, 2016, 6:20 PM | Lesley Groff | Confirms no charge to change to the exact same flight on the 16th to Boston; asks if they should make the change (currently scheduled to fly to Boston on the 17th). |
| Dec 23, 2016, 6:19 PM | [Redacted] | Asks for confirmation: "no charge at all to switch from the 17th to 16th?" |
| Dec 23, 2016, 6:17 PM | [Redacted] | "Let's stick with the direct flight to Boston on the 16th then :) thank you so much" |
| Dec 23, 2016, 6:14 PM | Lesley Groff | Notes misunderstanding about JFK: flying to JFK is $877 more (mentions CX846) and CX890 to NWK would also be $877; availability noted. |
| Dec 23, 2016, 6:05 PM | [Redacted] | "No worries at all! sorry just want to figure out the options" |
| Dec 23, 2016, 6:04 PM | Lesley Groff | "I called Amex Centurion travel and trusted the representative I spoke with... I will call them back... sorry" |
| Dec 23, 2016, 6:02 PM | [Redacted] | Earlier message (content not fully visible in image) |

## Sent from my iPhone (cont.)

Are=flights CX846 or CX890 from HKG to NYC not avail on the 15th? Im seeing =oth flights on my computer but maybe they aren't available for =xchange?

On Fri, Dec 23, =016 at 5:55 PM Lesley Groff <████████████████████████████████
<mailto:█████████████████████> > =rote:

there are no direct flights =n the 15th at all...you would have to connect...I didn't =hink you would want to do that so did not investigate...you could =ake the exact same flight you are currently scheduled for on the 16th =nd it would be an even exchange...

On Dec 23, 2016, at 5:50 =M,

<mailto > =rote:

that a whole separate thing?

Would it be the same exchange if I flew direct to =ew York on the 15th? Or is

On Fri, Dec 23, 2016 at 5:46 PM =esley Groff <

<mailto:  > =rote:

The ticket is fully =efundable...We would just pay the difference in fare (if there is =ny)...no direct flights on the 15th...if you flew back on the =6th it would be an even exchange...there are seats available =till in business class at the moment...

On Dec 23, 2016, at 2:00 =M, ███████ <█████████████
<mailto:███████████████> > =rote:

Thank you so much! Sorry =or the trouble.

On Fri, Dec 23, 2016 at 1:52 PM =esley Groff <

<mailto:  > =rote:

Sure. Will find out.

Sent from my iPhone

On =ec 23, 2016, at 1:07 PM, > wrote:

Hi Lesley,

I have a quick favor =o ask. Is there any chance you could check for me if there would be any =ost to change my flight to the 15th or the 16th of January? I'm not =ure if I'll change it yet, but just wanted to know what would be the =ost of doing so just in case.

Thank you so =uch!

## Sent from my iPhone (cont.)

On Fri, Oct 28, =016 at 10:28 AM Lesley Groff <███████████
<mailto:███████████████████> > =rote:

Very welcome

Sent from my iPhone

On =ct 28, 2016, at 10:25 AM, ████████ <█████████████████> wrote:

Thank you so =uch!

On Oct 28, =016, at 9:53 AM, Lesley Groff <█████████████████
<mailto:███████████████████> > =rote:

Hi ████...here =s your ticket back to Boston from Hong Kong on Jan. 17th!
Hope =ou have a great time. Please confirm back to me receipt of this =icket. Thanks, Lesley

Begin forwarded =essage:

Subject: Itinerary INCL TICKETNO for ██████████ 17JAN17 =QCKHN

To:=LESLEY.JEE@GMAlL.COM

0O NOT REPLY TO THIS EMAIL. This message =as sent from a notification only address that cannot accept incoming =essages. If you have any questions, please contact Centurion =ravel Service at 1- 877.877-0987.

If airline tickets are purchased for this =tinerary:

=irline Baggage Fee/Rules may apply and can be accessed by =isiting:

## Sent from my iPhone (cont.)

=a href="https://myamextravel.com/baggage" class="gmail_msg" =arget="_blank">https://myamextravel.com/baggage

Your travel arrangements =re outlined below in the email. Please refer to attached PDF =ttachment and itinerary for more details regarding your travel =rrangements. Your Centurion Travel Service travel plans have been =osted to a secure website. Please click on the link to view your =rip details and add link to your bookmarked favorites for easy access =n the future:

=nbsp;

View your Digital Itinerary

American Express Travel =ecord Locator WQCKHN

E-Ticket Number(s)
DUBIN/C Ticket CX 1607874163099-28OCT

Tuesday 17 Jan 17

Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID =ASSPORT

Flight Information

Date 17 Jan 2017
Airline Cathay =acific
Airline Record Locator 6RD5W5

## Sent from my iPhone (cont.)

Flight/Class CX =12 I Business Class
Origin Hong Kong, Hong Kong International
Destination Boston, Logan International
Departing 06:05 PM
Arriving08:50 PM
Departure Terminal Terminal 1
Arrival TerminalTerminal E
Estimated Time 15 Hrs 45 Mins
Stops Non-stop
Seats 12A
Confirmed

# =u class="gmail_msg">Entry and Exit Information for Travel =/u>

American Express strongly recommends =hat you periodically review www.Visacentral.com/amex <http://www.visacentral.com/amex> for the most up to =ate and accurate entry/exit requirements for your travel destination. =ue to frequent changes, American Express cannot guarantee the accuracy =f the information provided and expressly disclaims any liability for =ny inaccurate or incomplete information contained on that site.

=ou may receive customer service emails even if you have requested not =o receive email marketing offers from American Express. For details =bout our e-mail practices, please review the American Express Privacy =tatement at http://www.americanexpress.com/privacy.

=nbsp;

=ee attached itinerary PDF or link for full terms and =onditions.

# =u class="gmail_msg">Entry and Exit Information for Travel =/u> (cont.)

=div class="gmail_msg">

=

=div class="gmail_msg">

=PDF itinerary attachment:

If you are =nable to view the PDF attachment, ensure you have Adobe Acrobat Reader. =efer to website below to download and install this free =oftware.

=div class="gmail_msg">

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=http://www.adobe.com/products/acrobat/readstep.html<=div>

=nbsp;

=hank you for choosing American Express Centurion Travel Service and =ave a pleasant trip.

=lease be advised that certain mandatory hotel-imposed charges, =ncluding, but not limited to, daily resort or facility fees, may be =pplicable to your stay and payable to the hotel operator at check-out =rom the property. You may wish to inquire with the hotel before =our trip regarding the existence and amount of such charges.

# =u class="gmail_msg">Entry and Exit Information for Travel =/u> (cont.)

=nbsp;

=lability Statement. American Express Travel Related Services =ompany, Inc. and its parent, subsidiaries, affiliates and =epresentatives (collectively, "Amex") act as an agent for travel =uppliers and you understand and agree that Amex shall not be liable for =ny loss, injury, expense or damage to persons or property resulting, =irectly or indirectly, from (1) the acts of omissions of travel =uppliers, including but not limited to delays, overbooking's, =ancellation of services, cessation of operations, accidents or failures =f equipment, or changes in fares, itineraries or schedules; or (2) acts =f God, fires, earthquakes, floods, climatic aberrations, acts of =overnmental authorities, civil unrest, strikes, riots, theft, disease, =ccidents or failures related to the public internet, telecommunications =ines or facilities, or third party technology systems, or any other =ause beyond the control of Amex.

=ntermediary Disclosure. Amex assists you in finding travel suppliers =nd making arrangements that meet your individual needs. We consider =arious factors in identifying travel suppliers to you and recommending =pecific itineraries. In this role, we are acting as an independent =hird party and not as a fiduciary. We want you to be aware that certain =uppliers pay us commissions as well as incentives for reaching sales =argets or other goals, and from time to time may also provide =ncentives to our travel counselors. Certain suppliers may also =rovide compensation to us for various marketing and administrative =ervices that we perform for them, such as granting them access to our =arketing channels, participating in marketing programs and supporting =echnology initiatives. In addition, we receive compensation from =uppliers when customers use the American Express Card or other American =xpress products to pay for supplier products and services. From time =o time we may enter into other business relationships with =uppliers and these arrangements, including levels and types of =ompensation and incentives we receive, are subject to change. In =dentifying suppliers and recommending itineraries, we may consider a =umber of factors, including supplier availability and your =references. The relationships we have with suppliers may also =nfluence the suppliers we identify and the itineraries we =ecommend.

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=California State Seller of Travel Registration Number: 1022318. =ashington State Seller of Travel Registration Number: =BI#600469694. Iowa: TA# 669 Registered Iowa Travel =gency.

# =u class="gmail_msg">Entry and Exit Information for Travel =/u> (cont.)

=nbsp;
=nbsp;
<██████████-WQCKHN.pdf>

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