<table><tr><th>To: </th><th></th></tr><tr><td>From: </td><td></td></tr><tr><td>Sent:</td><td>Fri 9/7/2018 8:36:38 PM</td></tr><tr><td>Subject:</td><td>Re: Apple TV Issues in apt 7J</td></tr></table>

thanks James...appreciate your help...doesn't sound like TV is so great ..I wish we didnt only do the Apple TV but not my decision to make!

On Sep 7, 2018, at 3:44 PM, james I personal genius <
wrote:

Hi,

- I think 7J is where the pilot usually stays, yes? It looks like the Apple TV was configured to his preferences.

- I've logged it in with the AppleTV with the Apple ID I'd created for the 66th St Apple TVs ( <u>jee.quest.appletv@qmail.com</u> I Bemyguest2018 ) and reset the home screen to the apps listed on the cheatsheet I made for them back when.

- They really wanted access to non-news CBS, NBC & Fox content, but unfortunately all three channels don't offer that content for free (CBS & Fox require a separate subscription, NBC requires a Cable package). I offered to help them purchase a subscription for Fox or CBS, but he wasn't interested. I also offered to show how to Airplay content off his iPad, but he said he already knew.

- There's a digital TV antenna connected to the back of the TV (Merwin thinks they brought it with them), but it only shows ABC, a christian broadcast channel and a couple of SUNY/Public access channels.

Thank you,

James Ce
your own Personal Genius
_ Certified Support Professional 10.6
<u>http://personalcienius.co</u> 

On Scp 6, 2018, at 5:28 PM
wrote:

Perfect. Thank you

Sent from my iPhonc

## On Sep 6, 2018, at 4:56 PM, james I personal genius cl wrote:

2PM should be safe for scheduling. Thanks for the code; I'll knock first, of course. Thank you,

James Ce
your own Personal Genius
 Certified Support Professional 10.6
http://personalgenius.co



Tomorrow after 2pm will be just fine. Yoni says you may go anytime that is convenient. If you can pinpoint a time great. The code to 7J is 1020

Sent from my iPhone

On Sep 6, 2018, at 2:53 <u>PM, James I personal genius</u>

Hi Lesley,
My first availability is tomorrow
after 2PM.

From what Merwin sent me, the Apple ID I created for all the Apple TVs at 66th has been "locked". I'll try to resolve that ahead of time (or just create a new one if I can't).

Once that's fixed, it'll just be a mater of reinstalling the standard Apps (channels) as originally deployed.

Thank you,

James Ce
your Personal Genius
C Certified Support Professional 10.6

## On Sep 6, 2018, at 4:56 PM, james I personal genius cl wrote: (cont.)

http://personalgenius.co

On Sep 6, 2018, at 10:26 AM

Hi James...when
might you be
available to go to
7J and fix the issue
with Apple TV?
The man and his
family staying there
will be leaving
shortly for the
day...but I will
assure them you
can go in...can you
go today? or when
is earliest you can
get there?