To: lesley.jee@gmail.com[██████████████████
From: Natalia Molotkova
Sent: Wed 9/12/2018 1:05:11 PM
Subject: Change ██████████ ticket....yet again ████████

Title: American Express ®

Ok, just checking, thank you.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ugh...yes!!!! I voided it this morning! thx for checking in

On Sep 12, 2018, at 9:00 AM, Natalia Molotkova <██████████████████████████████>
wrote:

Lesley, did you cancel all flights for ? I do see tickets are voided by another agent, just haven't receive

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok good deal...it is late in Europe now...I need to get these tickets out as soon as possible.. thank you for all your help today.

On Sep 11, 2018, at 5:29 PM, Natalia Molotkova <████████████████████████████> wrote:

Ticket is on its way, I left all exchanges to Elvia to watch.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

<table><tr><th></th><th></th><th>Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as shown below for Mariya for 12th...
On Sep 11, 2018, at 5:23 PM, Natalia Molotkova &lt; wrote:</th></tr><tr><td></td><td></td><td>Only business class available.
Your response is required to complete this reservation. Prices and availability are subject to cl
• Total air reservation, including taxes and fees: $478.20.
• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plu:

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will al
• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m
Departing: Minsk National Airport, (MSQ) at 2.55pm
Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm
Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m
Departing: Warsaw Chopin Airport, (WAW) at 4.25pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm
Please reply to this email and provide your authorization to proceed.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship &lt;u&gt;Manager&lt;/u&gt;

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below
and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova &lt; &gt;W</td></tr><tr><td></td><td></td><td>LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr></table>

## Regards, (cont.)

- No chart data present: image is blank/empty with faint vertical dotted guide lines (four dotted vertical lines creating three columns). No legend, axes, labels, ticks, or plotted values.
- Surrounding text/context: "Hours: Mon through Friday 9AM-530PM EST"

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

<signature> OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask [ ]

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

- Image dimensions/orientation: tall portrait (approx. 2048 × 84 px)
- Background: mostly white/blank
- Grid: five faint vertical dotted guide lines evenly spaced across width
- Notable mark: small solid black rectangle near the right edge at ~90–95% down from top (very small)

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th M

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to st

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST



Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on •

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,

## Regards, (cont.)

The image is of a white background with two vertical lines.

<table><tr><th>Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u></th></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Yes. Sorry. I just emailed o ask</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Only option to connect through Warsaw on September 13 is</td></tr><tr><td>LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P</td></tr><tr><td>On September 12 she can go to Warsaw Direct:</td></tr><tr><td>B2 895 MSQ WAW 205P 215P- one seat left</td></tr><tr><td>And keep her current flight in the morning from Warsaw to Paris.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td><u>Centurion Relationship Manager</u></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>My question is - how long she needs to be in Warsaw, if connection through Warsaw?</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion <u>Relationship</u> Mana er</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to</td></tr><tr><td>let me find out</td></tr></table>

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in V

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently ███ needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

## Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus differ.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business-1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

## Only business class available. (cont.)

The image is blank.

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova < > wrote:

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask [ ]

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Only business class available. (cont.)

- Image content: mostly blank/white with three faint vertical dotted guide lines and a narrow right-side strip containing very small, vertical/illegible text.
- No chart or extractable tabular data present.
- Contextual text (provided): Hours: Mon through Friday 9AM–5:30PM EST

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in V

Regards,

Natalia (Natasha) Molotkova

Centurion Relationshin Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Pari:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

## LO 706 MSQ WAW 255P 310P

LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## LO 706 MSQ WAW 255P 310P (cont.)

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

## Regards,

Natalia (Natasha) Molotkova

Centurion_Relationship_Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed  to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

82 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warse

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsain

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not •

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provide shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Ticket is on its way, I left all exchanges to Elvia to watch.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as shown below for Mariya for 12th...

On Sep 11, 2018, at 5:23 PM, Natalia Molotkova ██████████████████████████ wrote:

Only business class available.

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $478.20.

- Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus differ.

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m
Departing: Minsk National Airport, (MSQ) at 2.55pm
Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <████████████████████> wrote:

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
████████
Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

## Regards, (cont.)

**Key Information:**

*   **Natalia (Natasha) Molotkova:** Centurion Relationship Manager
*   **Warsaw Flight Options:**
    *   September 13 Connection: LO 706 MSQ WAW 255P-310P, LO 335 WAW CDG 425P-650P
    *   September 12 Direct: B2 895 MSQ WAW 205P-215P (one seat left)
*   **Question:** Options from Minsk to Warsaw and Paris on the 13th, or 12th.
*   **Action:** To find out options from Minsk to Warsaw and Paris.
*   **Request:** Keep her current flight from Warsaw to Paris.

## Regards, (cont.)

- Not a chart with readable data.
- Visual elements: very tall narrow white image with three faint dashed vertical guide lines and multiple small black rectangular markers aligned along the right edge (a few small markers plus two larger black blocks).
- No visible legend, labels, numbers, or readable text to extract.
- Actionable: please provide a wider / higher-resolution crop that includes the right-edge labels or the full figure so I can extract the data.

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in V

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Apparently

needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Pari:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed █████ to ask

Sent from my iPhone

## Regards, (cont.)

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warse

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not :

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus difference in

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <██████████████████████████████> wrote:

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed █████ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

82 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsa

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST



Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not •

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,

## Regards, (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. Thi

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a c

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Apparently  needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris....not sure the

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Lesley, did you cancel all flights for █████? I do see tickets are voided by another agent, just haven't
received note about it from the agent.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok good deal...it is late in Europe now...I need to get these tickets out as soon as possible.. thank you for all your help today.

On Sep 11, 2018, at 5:29 PM, Natalia Molotkova <██████████████████████> wrote:

Ticket is on its way, I left all exchanges to Elvia to watch.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
████████

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as shown below for Mariya for 12th...

On Sep 11, 2018, at 5:23 PM, Natalia Molotkova <█████████████████████████████████████████████> wrote:

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $478.20.

- Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus differ,

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

## • Wed 12 Sep - LOT Polish Airlines 706 - Business-1h 15m

Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova < > wrote:

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Wed 12 Sep - LOT Polish Airlines 706 - Business-1h 15m (cont.)

- Image content: blank/white with three faint vertical dashed lines; no chart, table, or readable text present.
- Contextual text: "Hours: Mon through Friday 9AM–5:30PM EST."

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

## OK

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

- Not a chart.
- Overall: very narrow vertical white image; almost entirely blank.
- Visible elements (right edge, partially cropped): a small black square/rectangle and a vertical column of single letters/labels (top → bottom, some uncertain): L, L, F, N2?, H, C, O, O?, F.
- No clear title, legend, axes, or numeric data present.

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in V

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently

needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Pari(

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is agi responsible for any purchases. shipping charges and/or foes you authorize. Wo reserve the right to note profile and preference data for s

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,

## Regards, (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed  to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw
let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexoress.coniohrshinq.</u> 4D 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note prohle and preference data for servicing p

## Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: 3478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus difference in

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below
and keep her return on Friday as is...

## Only business class available. (cont.)

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova < > wrote:

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed

to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P On September 12 she can go to Warsaw Direct: B2 895 MSQ WAW 205P 215P- one seat left And keep her current flight in the morning from Warsaw to Paris. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

## Only business class available. (cont.)

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsa

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsa‘A

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST



Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not :

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Only business class available. (cont.)

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. Th
let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a c

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not sure thi

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

Ticket is on its way, I left all exchanges to Elvia to watch.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as shown below for Mariya for 12th...
On Sep 11, 2018, at 5:23 PM, Natalia Molotkova <███████████████████████████>

## Regards, (cont.)

wrote:

Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $478.20.

• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus difference in

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <████████████████████████████████████████> wrote:

LO 706 MSQ WAW 255P 310P
LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
██████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
██████████████████
Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed ███ to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO    706 MSQ WAW   255P   310P
LO    335 WAW CDG   425P   650P

On September 12 she can go to Warsaw Direct:

B2    895 MSQ WAW   205P   215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
██████████████████
Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
██████████
Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th M

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Wars

## Regards, (cont.)

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsain

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not :

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges andior loos you authorize. Wo reserve the right to note profile and preference data for servicing p

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Yes. Sorry. I just emailed

[ ]

ask to

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. The

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a c

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST



Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not sure thi

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that Amei responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provid provider and not against American Express. You aro responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to not for servicing purposes.

## Only business class available.

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $478.20.

	• Ticket is non-refundable, if cancelled after departure, EUR70.00 change penalty applies plus difference in fare

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of 120.00EUR will apply.

• Wed 12 Sep - LOT Polish Airlines 706 - Business- 1h 15m Departing: Minsk National Airport, (MSQ) at 2.55pm Arriving: Warsaw Chopin Airport, (WAW) at 3.10pm

Wed 12 Sep - LOT Polish Airlines 335 - Business - 2h 25m Departing: Warsaw Chopin Airport, (WAW) at 4.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 6.50pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket for 12th as shown below

## Only business class available. (cont.)

and keep her return on Friday as is...

On Sep 11, 2018, at 5:04 PM, Natalia Molotkova <████████████████████████████████████████>
wrote:

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshia Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask Sent from my iPhone

Only option to connect through Warsaw on September 13 is LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P On September 12 she can go to Warsaw Direct: B2 895 MSQ WAW 205P 215P- one seat left And keep her current flight in the morning from Warsaw to Paris.

Regards,

## Only business class available. (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. Th

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a c

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not sure th'

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that Amei way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by tho service p service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

LO  706 MSQ WAW  255P  310P
LO  335 WAW  CDG  425P  650P

Regards,

## Only business class available. (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you tell me if there is a flight on 12th Minsk, Warsaw, Paris..?

OK

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Sorry. I just emailed to ask

Sent from my iPhone

Only option to connect through Warsaw on September 13 is

LO 706 MSQ WAW 255P 310P LO 335 WAW CDG 425P 650P

On September 12 she can go to Warsaw Direct:

B2 895 MSQ WAW 205P 215P- one seat left

And keep her current flight in the morning from Warsaw to Paris.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

My question is - how long she needs to be in Warsaw, if connection through Warsaw?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

are there any options from Minsk to Warsaw and on to Paris on 13th? or look at 12th Minsk to Warsaw. Then on 13th Warsaw to Paris...

let me find out

No, no morning flights via Warsaw from Minsk to Paris, only direct. Does she need to stay in Warsaw for a day?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Apparently needs to travel on 13th from Minsk to Warsaw and then Warsaw on to Paris...not sure there was a morning connection... DSABEN

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

C2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andlor fees you authorize. Wo reserve the nght to note profile and preference data far servicing purposes.