To: Lesley Grof
From: Kathy Ruemmier
Sent: Tue 8/14/2018 2:23:25 PM
Subject: Re: mytheresa.com: confirmation of receipt us11388989

No, nothing! So weird.

On Aug 14, 2018, at 10:17 AM, Lesley Groff wrote:

Have you received any more cmails RE your order? If so can you forward to me please? I emailed and called My Theresa yesterday but no response.

Sent from my iPhone

On Aug 10, 2018, at 6:33 PM, Kathy Ruemmler wrote:

No, but I wonder if it got caught up in customs? I ordered something else from there and I had to sign a power of attorney to get it released from customs! Do we have a tracking number?

On Aug 10, 2018, at 5:12 PM, Lesley Groff wrote:



Did your order arrive!?

Sent from my iPhone

On Aug 7, 2018, at 10:54 AM, Kathy Ruemmler <redacted> wrote:

Will do!

On Aug 7, 2018, at 10:51 AM, Lesley Gra wrote:

He's so good
Hope you enjoy the coat and the
bag
I chose UPS since it stated it
should arrive faster! Please do
confirm with me once received..

On Aug 7, 2018, at

10:39 AM, Kathy

Ruemmler

It was part of a collaborative process.

On Aug 7, 2018, at 10:33 AM, Lesley Groff

for
sure!
Really
beautiful !!

On Aug 7, 2018, at 10:29 AM, Kathy Ruemmler <kathy.ruemmler@...> wrote:

Thank you!!! So exciting!

Begin forwarded message:



Date: August 7, 2018 at 10:20:12 AM

EDT
To:

Subject: mytheresa.com:

confirmation of receipt us11388989

NEW ARRIVALS-DESIGNERS-CLOTHIN

## CONFIRMATION OF RECEIPT -

Dear Mr. Jeffrey Epstein,

Thank you for placing your order with <u>mytheresa</u>

This email contains all details relating to your on

If you have any questions regarding your order c
an email at  m or vi

Please refer to the order number below when m

## Best wishes,

Your mytheresa.com team

## PERSONAL ORDER

## Order No.

us11388989

## Payment Method

card type: Amex

## Payment Method (cont.)

Billing Address
Jeffrey Epstein
9 East 71st Street
10021 New York
US

## ITEMS OR

FENDI
Fur-trimmed plaid woo
Size: 40
P00332395-2

1x $ 4,2
duties, handling*:-$ 59'
$ 4,800.00

FENDI
Runaway Small leather
Size: -
P00337984-1

1x $ 1,7
duties, handling*:-$ 24E
$ 1,990.00

## ITEMS OR (cont.)

• Please note, customs duties and han

# CUSTOMER CARE CON

- Email Us: customercare@mytheresa.com

CHECK OUT W

FOLLOW US ON:
mytheresa.com GmbH

# CUSTOMER CARE CON (cont.)

<table><tr><th>Office</th><th>Logistics</th></tr><tr><td>Einsteinring 9</td><td>Marsstrasse 6 a -c </td></tr><tr><td>85-60-9 Aschheim/Munich</td><td>85-55-1 Kirchheim-He</td></tr><tr><td>Germany</td><td>Germany</td></tr></table>

HypoVereinsbank München - Acc. Number: 66-68-66-14-2
DE8-57-002-027-00-66-68-66-14-2 - SWIFT-BIC: HYVED
Registered office: Munich/Germany - Commercial registry
number: DE 2-13-277-271
Managing Directors: Sebastian Dietzmann, Michael Kliger

This email was sent to: kathyruemmler@gmail.com
To ensure that our fashion alerts are directly sent to your
your contacts.

# CUSTOMER CARE CON (cont.)

## GENERAL TERMS AND CONE

# CUSTOMER CARE CON (cont.)

## § 1 General

mytheresa.com GmbH, Einsteinring 9, 85-60-9 Aschhe
Dietzmann, Michael Kliger, Tracy M. Preston, T. Dale
info@mytheresa.com (hereinafter "mytheresa.com" or "we
address www.mytheresa.com (the "Website"). All orders
deliveries and services are governed exclusively by the G
below, as applicable at the time the order is placed. We
conditions from the customer except where specifically ag

The European Commission provides a platform for the ou which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution procee.

# CUSTOMER CARE CON (cont.)

## § 2 Contracts

I. The languages available for contracts depend on the ci

<table><tr><th>Destination</th><th>Available lingua°.</th></tr><tr><td>Germany</td><td>German. English</td></tr><tr><td>Austria</td><td>German. English</td></tr></table>

EFTA_R1_01046369
EFTA02254460

# CUSTOMER CARE CON (cont.)

## § 2 Contracts (cont.)

<table><tr><th>Switzerland</th><th>German. English, II</th></tr><tr><td>Italy</td><td>German. English, II</td></tr><tr><td>France</td><td>German. English. F</td></tr><tr><td>UK</td><td>English</td></tr><tr><td>USA</td><td>English</td></tr><tr><td>Japan</td><td>English</td></tr><tr><td>Middle East'</td><td>English, Arabic</td></tr><tr><td>Singapore</td><td>English</td></tr><tr><td>Hong Kong</td><td>English</td></tr><tr><td>China</td><td>English. Chinese</td></tr><tr><td>Korea</td><td>English. Korean</td></tr><tr><td>Australia</td><td>English</td></tr><tr><td>Netherlands</td><td>German. English</td></tr><tr><td>Other EU Member States</td><td>German. English. F</td></tr><tr><td>Non-EU European countries</td><td>English</td></tr><tr><td>Other destinations</td><td>English</td></tr></table>

Middle East: Bahrain, Qatar, Kuwait, Oman, Saudi-Arab

2. The presentation of products on our Website don not purchase contract.

3. By submitting the ordor form provided on our Websito purchase contract with us. You submit an offer by enterir process and posting the order form to us by using the bul your offer you will bo able to view the details input by yot provided.

4. On receipt of your order we will send you an e-mail col details of your order (order confirmation). Please note the declaration of acceptance of your contractual offer but so

5. A purchase contract between you and <u>rnytheresa coot</u> accepted the offer by dispatching the goods ordered. If p; option. the goods will be dispatched only after the full art

6. <u>rnytheresasom</u> has the right to refuse any offer withou legitimate grounds to suspect that the goods purchased v commercial basis.

# CUSTOMER CARE CON (cont.)

## § 3 Cancellation policy advisory

Tho cancellation policy applies solely to consumers undo

# CUSTOMER CARE CON (cont.)

## CANCELLATION POLICY

You may repeal your contract of purchase within 14 d

The allocated cancellation timeframe is 14 days, effec party, who may not be the carrier/courier, took said c

# CUSTOMER CARE CON (cont.)

## CANCELLATION POLICY (cont.)

To administer your right to cancel your order, you have to send us a cancellation statement by registered mail, fax, or an email). You may use the cancellation form provided (it is not mandatory to use this template.

It will suffice to send us your notification of repeal wi order for the 14-day cancellation timeframe to be grar

# CUSTOMER CARE CON (cont.)

## CONSEQUENCES

If you repeal your contract of purchase, we are oblige received from you, including shipping costs (excludin choosing a different shipping option, other than the r. offer) immediately and within 14 days at most, effecti•

The payment method which was used to make the trai reimbursement, unless we have explicitly agreed to s fees for the reimbursement.

We reserve the right to withhold the reimbursement u until we have received your notification that you have

The items have to be sent back to us immediately and which you have notified us of the cancellation of this granted if the items are sent back within fourteen day

You are only required to compensate us for any loss i back to unnecessary handling, which goes beyond thu item, its characteristics and functionality.

# CUSTOMER CARE CON (cont.)

## REASONS TO TERMINATE THE CANCELLATION POLIC

The cancellation policy is only in place if the product Personalisation of garments renders the cancellation

# CUSTOMER CARE CON (cont.)

## End of advisory

Cancellation template

You can download the cancellation template <u>here.</u> We wil template as soon as the contract has been concluded.

# CUSTOMER CARE CON (cont.)

## § 4 Voluntary returns right

I. In addition to your legal right of return. <u>mvtherese.corr</u> return:

All of the items featured on <u>mytherese.com</u> can be return The voluntary right of return only applies to non-faulty ite been worn. altered or washed: with all tags attached.

# CUSTOMER CARE CON (cont.)

## § 4 Voluntary returns right (cont.)

2.  Return shipments

2.1. All return shipments will be at our expense. if the fo€

2.2 All return shipments are made solely using the same using the way bill or return sticker that is enclosed in the and instructions for returning items will be enclosed in yc

2.3 Please note that we can only accept returns from the shipment was sent to Austria. for instance. we can only a

2.4. In case of a return, we will refund the money onto ye currency fluctuations will not be refunded.

2.5. Please send all returns to: mytheresa.com GmbH, M Germany, customercare@mytheresa.com.

3. If you have questions regarding our returns policy. plei

email: customercare@mytheresa.com
Phone: +49 89 127-69-5-1-0-0
Fax: +49 89 127-69-5-20-0

This voluntary right of return does not limit your legal rigl mentioned cancellation policy.

# CUSTOMER CARE CON (cont.)

## § 5 Prices; product presentation; availability; Gift Car

1. The prices stated on our Website www.mytheresa.com

2 The goods offered at <u>mythoresa cam</u> are presented on the actual products Minor discrepancies between the pre as a defect in the goods ordered

3. If you have ordered several items at the same time. Ihi Soc. 266 BGB remains unaffected. Shipping charges will

4. Gift Card

4.1 The Gift Card can be used to purchase any article avi Gift Cards - prior to its expiration date

4.2 Exchanges or reimbursements of your gift card are or withdrawal rights and conditions.

4.3 The Gift Card is only valid in countries that we ship I website. The Gift Card con only be used in the destinatio Card.

4.4 When purchasing the Gift Cord you may choose betw regular mail.

4.5 <u>mYtheroSa corn</u> reserves the right to cancel or block t reasons, for example. in case of loss or misuse of the G!1

# CUSTOMER CARE CON (cont.)

## § 5 Prices; product presentation; availability; Gift Car (cont.)

<u>mytheresa.com</u> in the case of cancelling or blocking the f

5. Promotion Code

5.1 Promotion codes have different time periods of validit available on the website. except additional Gift Cards. To the document which contains the promotion code.

5.2 Exchanges or reimbursements of promotion codes, wl you may have received on behalf of <u>mytheresa.com,</u> are r promotional codes is not permissible outside of the stand conditions.

5.3 <u>mytheresa.com</u> reserves the right to cancel or block t legal reasons. for example, in case of loss or misuse of tt immediately by <u>mytheresa.com</u> in the case of cancelling I

5.0 Return policy for orders purchased using a promotion

If you make use of legal right of return or our voluntary re amount of the returned items. If you are returning only on promotion code will be adjusted accordingly. and only the refunded. The promotion code loses its validity proportior returning your complete order. the amount paid will be re longer be applied to future purchases. Please note that p: replaced or refunded

# CUSTOMER CARE CON (cont.)

## § 6 Storage of contract data

We store your order data. If you wish to print your order, 'acknowledgment of receipt'. It will appear on your scree clicking the "complete purchase" button and your credit c

In addition, you will receive an email order confirmation cancellation template. which can be printed.

# CUSTOMER CARE CON (cont.)

## § 7 Shipping & dispatch

I. Your package will be shipped with either DHL or UPS. you may choose OHL Standard. DHL Express, UPS Expre method. <u>Mytheresa com</u> is liable for any potential transpo

2. The goods will be ready for dispatch on or after the da delivery will be made within 1 to 5 business days to the s depending on the shipment method and place of delivery payment option. the goods will be dispatched only after tl account.

3. Deliveries to non-EU destinations

3a) Deliveries to Switzerland

Based on experience. deliveries to Switzerland take 1 to the insurance of the goods and all costs incurred for ship indicated include value-added tax as applicable in Switze

# CUSTOMER CARE CON (cont.)

## § 7 Shipping & dispatch (cont.)

but are exclusive of German value-added tax.

In case of a return. customs duties and handling fees car

3b) Deliveries to Japan

Based on experience, deliveries to Japan take 2 to 5 busi insurance of the goods and all costs incurred for shipping include value-added tax as applicable in Japan as well as exclusive of German value-added tax.

In case of a return, customs duties and handling fees car

3c) Deliveries to the USA

Based on experience, deliveries to the USA take 1 to 3 hr insurance of the goods and all costs incurred for shipping include customs and handling charges. but are exclusive

In case of a return, customs duties and handling fees car

3d) Deliveries to the Middle East

(GCC including: Bahrain, Kuwait. Oman. Qatar. U.A.E. S

Based on experience, deliveries to the Middle East take 1 insurance costs of the merchandise as well as the costs f prices are shown inclusive of customs duties and handlin

In case of a return, customs duties and handling fees car

3e) Deliveries to Hong Kong

Based on experience, deliveries to Hong Kong take 2-4 bi insurance costs of the merchandise 95 well as the costs f prices are shown inclusive of customs duties and handlin

In case of a return, customs duties and handling fees car

3f) Deliveries to Australia

Based on experience, deliveries to Australia take 2-5 bus insurance costs of the merchandise 95 well as the costs f prices are shown inclusive or customs duties. handling fe German sales tax.

In case of a return. customs duties and handling fees car

3g) Deliveries to Singapore

Based on experience, deliveries to Singapore take 2-4 bu insurance costs of the merchandise as well as the costs f prices are shown inclusive of all taxes and handling fees

# CUSTOMER CARE CON (cont.)

## § 7 Shipping & dispatch (cont.)

In case of a return, customs duties and handling fees car

3h) Deliveries to mainland China

Based on experience. deliveries to mainland China take 2 cover the insurance of the goods and all costs incurred fc indicated include value-added tax as applicable in mainly charges. but are exclusive of German value-added tax.

In case of a return, customs duties and handling fees car

3i) Deliveries to other destinations

Based on experience, deliveries to countries liable to cus be aware that we cover the insurance of the goods and al product prices as indicated are exclusive of value-added of German value-added tax. Please note that DHL will chi handling charges separately for each country. For any qu please e-mail to our Customer Care Team, <u>customercare</u> responsible for any banking charges as may be incurred i

In case of a return, customs duties. import sales taxes ar

# CUSTOMER CARE CON (cont.)

## 4 Shipping charges

<table><tr><th>Destination</th><th>-Carrier</th></tr><tr><td>Germany</td><td>-DHL Express</td></tr><tr><td>Germany</td><td>-DHL Standar</td></tr><tr><td>Germany</td><td>-UPS Express</td></tr><tr><td>Germany</td><td>-UPS Standar</td></tr><tr><td>Munich only</td><td>-Courier</td></tr><tr><td>Austria</td><td>-UPS Express</td></tr><tr><td>Austria</td><td>-UPS Standar</td></tr><tr><td>Italy</td><td>-DHL Express</td></tr><tr><td>Italy</td><td>-UPS Standar</td></tr><tr><td>France</td><td>-DHL Express</td></tr><tr><td>France</td><td>-UPS Standar</td></tr><tr><td>Switzerland</td><td>-DHL Express</td></tr><tr><td>UK</td><td>-DHL Express</td></tr><tr><td>UK</td><td>-UPS Standar</td></tr><tr><td>USA</td><td>-DHL Express</td></tr><tr><td>USA</td><td>-UPS Express</td></tr><tr><td>Japan</td><td>-DHL Express</td></tr><tr><td>Middle East</td><td>-DHL Express</td></tr><tr><td>Singapore</td><td>-DHL Express</td></tr><tr><td>Hong Kong</td><td>-DHL Express</td></tr><tr><td>China</td><td>-DHL Express</td></tr><tr><td>Korea</td><td>-DHL Express</td></tr><tr><td>Australia</td><td>-DHL Express</td></tr><tr><td>Netherlands</td><td>-DHL Express</td></tr><tr><td>Netherlands</td><td>-UPS Standar</td></tr><tr><td>European Union</td><td>DHL Express</td></tr><tr><td>European Union (except Malta and</td><td>UPS Standar</td></tr></table>

# CUSTOMER CARE CON (cont.)

## 4 Shipping charges (cont.)

# CUSTOMER CARE CON (cont.)

## Cyprus)

Non-EU European countries [ ] DHL Express
Other Regions of Europe (AD, GG, IM, JE, LI, NO) [ ] UPS Standar
Other destinations [ ] DHL Express

# CUSTOMER CARE CON (cont.)

## Courier:

15.00 EUR. only in the Munich municipal area and only if Ordered by 16:30 h CET. Mondays to Fridays (except pub

Shipping charges will be incurred only once for deliveries

# CUSTOMER CARE CON (cont.)

## § 8 Payment: default in payment: setoff; right of reten

1. Accepted methods of payment

Please pay for your <u>mytherksa.sorn</u> order in South Korea

PayPal
 Visa
 Visa Debit
 Master Card
 Master Card Debit
 American Express

To change your country of delivery, please click <u>hpre</u>

All payments and credit notes will be handled in the cum also currencies).

2. Payment using a Gift Card

2.1 When making a purchase using a Gift Card. simply ei checkout. Click on 'add code' in the last step of the chec balance, please select the payment method with which yc Gift Card balance exceeds the order amount, you may usi amount remaining will be available until your credit balan disbursement of the remaining Gift Card balance is not p.

3. Payment using a promotion code

3.1 When making a purchase using a promotion code, sir field at checkout. Click on 'add code' in the last step of t promotion code balance. please select the payment meth remaining.

# CUSTOMER CARE CON (cont.)

## 4. Set-off

The customer is barred from a set-off if the counter claim decided upon. and is not undisputed or if a separate clair Contract

# CUSTOMER CARE CON (cont.)

## 4. Set-off (cont.)

# CUSTOMER CARE CON (cont.)

## 5. Right of retention for commercial transactions

In mercantile trade, the right to the retention of goods an be enforced, with the exception of undisputed. legally dot covered in the same sales contract.

# CUSTOMER CARE CON (cont.)

## § 9 Retention of title

The goods delivered remain property of mytheresa.com u

# CUSTOMER CARE CON (cont.)

## § 10 Inquiries, complaints

For any inquiries about your order or complaints. please

email: customercare@mytheresa.com

phone: +49 89 1-27-69-5---10-0
fax: +49 89 1-27-69-5---2-00

# CUSTOMER CARE CON (cont.)

## § 11 Warranty

Claims based on defects in the delivered goods shall be g the exception that any claims for damages relating to def. below.

# CUSTOMER CARE CON (cont.)

## § 12 Liability

1. We accept unlimited liability for damage caused by int breaches by ordinary negligence of any major obligations achievement of the contractual purpose at risk or whose performance of the contract and whose fulfilment custom. obligations). shall be limited to foreseeable damage Chafg for any breach by ordinary negligence of contractual oblig

2. Nothing in this shall prejudice our liability in the event guarantee as to quality. for claims based on the Product life, limb or health. This shall not entail a reversal of the

3. Any exclusion or limitation of the liability of <u>nwtheresa</u> its employees. members of staff, representatives and vice

# CUSTOMER CARE CON (cont.)

## § 13 Governing law, severability

1. All legal disputes arising out of or in connection with a exclusively by Gorman law to the exclusion of the UN Sal

2. If any provision is invalid nothing in this shall prejudic hereof.