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Monday, July 11, 2011 9:40 PM
JEFFERSON CARR
Re: Your Vermont Lantern Co. Order

Hi Tarini,

I had ordered one of these lamps previously for my employer. He has just =ow seen it on site and has decided that the lanterns are too small for =heir intended use! Unfortunately, it looks like they will not be suited =or our needs. I will need to cancel this order. I'm very sorry. They =re lovely lamps, but just too small. I apologize for the inconvenience!

On Jul 11, 2011, at 5:15 PM, JEFFERSON CARR wrote:

>

> Hi

> I called today and left a message on your phone, but I wanted to make =ure we got a hold of you. I wanted to apologize for the delay in =etting back to you about your order last week; we are a small family =usiness and had a long holiday weekend.

>

> I had two questions for you. Firstly, while trying to create shipping =abels with the US post office, it would not accept the shipping address =ou gave us in the Virgin Islands. I would like to go over that with you =nd see if we can figure out what the problem is.

>

> Second, our shopping cart isn't quite sophisticated enough to =ecognize when an item is oversized and to adjust the shipping charges =ccordingly. These are very large lanterns and thus have to be shipped =ndividually. Because it is to the Virgin Islands, and must be shipped =n 8 boxes, the shipping charge is double of what you paid. We will need =o charge you $149.78 more. I am sorry for the inconvenience.

>

> Please give us a call at your next chance so we can go over these =hings and get your order on it's way.

> Thanks so much.

>

> regards,

>

> Tarini

>

> Vermont Lanterns

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