To: lesley.iee@gmail.com[1]
From: 
Sent: Fri 10/12/2018 9:11:27 PM
Subject: Itinerary for  15OCT18

Title: American Express ®

And I do need your official answer, thank you very much.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes!! Thank you. Just wanted to answer officially for you
Sent from my iPhone
On Oct 12, 2018, at 5:04 PM,  <> wrote:
-

Done!!!

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

??yes! Issue tickets!
Sent from my iPhone
On Oct 12, 2018, at 4:59 PM,  <> wrote:
-

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).
• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare
• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m
Departing: New York John F Kennedy Airport, (JFK) at 6.29am
Arriving: Miami Airport, (MIA) at 9.39am
Mon 15 Oct - American Airlines 943 - Economy - 2h 43m
Departing: Miami Airport, (MIA) at 10.34am
Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm
• Tue 16 Oct - American Airlines 943 - Business - 3h 1m
Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm
Arriving: Miami Airport, (MIA) at 5.23pm
Tue 16 Oct - American Airlines 2572 - Business - 3h 1m
Departing: Miami Airport, (MIA) at 6.25pm
Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Wait. I found it. He must be looking at something else on his Amex. This is $3312.68. All good. Thanks
Sent from my iPhone
On Oct 12, 2018, at 3:19 PM,  <> wrote:
Your response is required to complete this reservation. Prices and availability are subject to change.

- Total price: $3,312.68 ( $1,656.34 per ticket )
- Fare rules: Ticket is non-refundable; $200 change/cancel penalty applies + any fare difference
- Action requested: "Please reply to this email and provide your authorization to proceed."

Flights:
| Date | Airline / Flight | Cabin | Duration | From (Dep) | To (Arr) |
|---|---:|---:|---:|---|---|
| Mon 15 Oct | American Airlines 2268 | Business | 3h 10m | New York John F. Kennedy (JFK) — 6:29 AM | Miami (MIA) — 9:39 AM |
| Mon 15 Oct | American Airlines 943 | Economy | 2h 43m | Miami (MIA) — 10:34 AM | Cyril E. King, St. Thomas (STT) — 1:17 PM |
| Tue 16 Oct | American Airlines 943 | Business | 3h 1m | Cyril E. King, St. Thomas (STT) — 2:22 PM | Miami (MIA) — 5:23 PM |
| Tue 16 Oct | American Airlines 2572 | Business | 3h 1m | Miami (MIA) — 6:25 PM | New York John F. Kennedy (JFK) — 9:26 PM |

Signatures / contact:
- Role shown: Centurion Relationship Manager (name/contact redacted)
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Additional note in email: "I haven't forgotten, ding it now."

Tickets?
Sent from my iPhone
On it.
Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST
Please purchase the BIZ seats for  and ! thank you!
Begin forwarded message:
From: "American Express Travel" <>
Subject: Itinerary for  15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To: 
DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-.
If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage
Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements.
Your Centurion Travel Service travel plans have been posted to a secure website.
Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:
View your Trips
Travel Arrangements for

American Express Travel

Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2268 I Business Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>06:29 AM</td></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 16 Oct 18

## Flight Information (cont.)

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 I Business Class</td></tr><tr><td>Origin </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>02:22 PM</td></tr><tr><td>Arriving </td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2572 I Business Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>New York, John F Kennedy International</td></tr><tr><td>Departing </td><td>06:25 PM</td></tr><tr><td>Arriving </td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentratcomfamex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

## Confirmed (cont.)

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## Confirmed (cont.)

I see this? I don’t see disclosed. Can you send agai. Or just tell me. Did they go up from the
time I was quoted to $3200? That’s almost double

Sent from my iPhone

You never responded on that.

Regards,
█████ (█████) ██████
Centurion Relationship Manager

█████████████████████
█████████

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h lm Departing: Cyril E. King Airport, St. Thomas (S17) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

<u>Regards</u>

## Confirmed (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

I haven't forgotten, ding it now.

Regards,
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Tickets?
Sent from my iPhone

On it.
Regards,
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for  and ! thank you!

Begin forwarded message:
From: "American Express Travel" <>

## Confirmed (cont.)

Subject: Itinerary for 15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es. If</u> ou have any questions, please contact Centurion Travel Service at 1-

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://myamextravelcom/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

Travel Arrangements for

American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>15 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2268 I Business Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>06:29 AM</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Arriving </th><th>09:39 AM</th></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

Date
Airline
Airline Record Locator
Flight/Class
Origin
Destination
Departing
Arriving
Estimated Time
Stops
Confirmed

15 Oct 2018
American Airlines

AA 943 K Economy Class
Miami, Miami International
Charlotte Amalie, Cyril E King Airport
10:34 AM
01:17 PM
2 Hrs 43 Mins
Non-stop

Tuesday 16 Oct 18

## Flight Information

Date 16 Oct 2018
Airline American Airlines
Airline Record Locator
Flight/Class AA 943 I Business Class
Origin Charlotte Amalie, Cyril E King Airport
Destination Miami, Miami International
Departing 02:22 PM
Arriving 05:23 PM
Estimated Time 3 Hrs 1 Min
Stops Non-stop
Seats 4E, 4F
Confirmed

## Flight Information

Date

Airline

16 Oct 2018

Airline Record Locator

Flight/Class

American Airlines

AA 2572 I Business Class

## Flight Information (cont.)

<table><tr><th>Origin</th><th>Miami, Miami International</th></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

## Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also

## <u>Entry and Exit Information for Travel</u> (cont.)

provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. Wo mom the right to note profile and preference data for servicing purposes.



So sorry. Crazy day. I see it now. He must be looking at something else

Sent from my iPhone
On Oct 12, 2018, at 4:57 PM, ████████ ████████ <████████████████████████████████> wrote:

You never responded on that.
Regards,
█████ (█████) ████████
Centurion Relationship Manager
█████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

## <u>Entry and Exit Information for Travel</u> (cont.)

- Total fare: $3312.68 ( $1656.34 per ticket )
- Ticket: non-refundable; $200 change/cancel penalty applies + fare difference

Itinerary:
| Date | Flight | Cabin | Duration | From (airport) | Departs | To (airport) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| Mon 15 Oct | American Airlines 2268 | Business | 3h 10m | New York John F Kennedy (JFK) | 6:29 AM | Miami (MIA) | 9:39 AM |
| Mon 15 Oct | American Airlines 943 | Economy | 2h 43m | Miami (MIA) | 10:34 AM | Cyril E. King, St. Thomas (STT) | 1:17 PM |
| Tue 16 Oct | American Airlines 943 | Business | 3h 1m | Cyril E. King, St. Thomas (STT) | 2:22 PM | Miami (MIA) | 5:23 PM |
| Tue 16 Oct | American Airlines 2572 | Business | 3h 1m | Miami (MIA) | 6:25 PM | New York John F Kennedy (JFK) | 9:26 PM |

- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: Centurion Relationship Manager (name/contact redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note in message: "I haven't forgotten, ding it now."

## <u>Entry and Exit Information for Travel</u> (cont.)

Hours: Mon through Friday 9AM-530PM EST

Tickets?

Sent from my iPhone

On it.

Regards,

Centurion Relationship Manager


Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for  and ! thank you!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  15OCT18 
Date: October 12, 2018 at 9:33:52 AM EDT
To: 

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

Travel Arrangements for

## <u>Entry and Exit Information for Travel</u> (cont.)

## American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2268 I Business Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>06:29 AM</td></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Flight Information (cont.)

## Confirmed

## Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 943 I Business Class</td></tr><tr><td>Origin</td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>02:22 PM</td></tr><tr><td>Arriving</td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2572 I Business Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

## Flight Information (cont.)

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

<u>Privacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service prowder and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 <mark>($1656.34 per</mark> ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

- Sign-off: "Regards," followed by redacted name/contact lines
- Title: Centurion Relationship Manager
- Multiple contact lines are redacted (company, phone/email/address)
- Hours (visible): "Hours: Mon through Friday 9AM-530PM EST"
- Surrounding context (user-provided): request to reply with authorization; mention of charge "$3312.68" on Amex

Wait. I found it. He must be looking at something else on his Amex. This is $3312.68. All good. Thanks

## PDF itinerary attachment: (cont.)

- Total price: $3,312.68 ( $1,656.34 per ticket )
- Ticket: non-refundable; $200 change/cancel penalty applies + fare difference
- Request: "Please reply to this email and provide your authorization to proceed."
- Sent: Oct 12, 2018, 3:19 PM
- Sender role: Centurion Relationship Manager (name/email redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST

| Date | Flight | Class | Duration | Depart (Airport, Time) | Arrive (Airport, Time) |
|---|---:|---|---:|---|---:|
| Mon 15 Oct | American Airlines 2268 | Business | 3h 10m | New York John F Kennedy (JFK), 6:29 AM | Miami (MIA), 9:39 AM |
| Mon 15 Oct | American Airlines 943 | Economy | 2h 43m | Miami (MIA), 10:34 AM | Cyril E. King, St. Thomas (STT), 1:17 PM |
| Tue 16 Oct | American Airlines 943 | Business | 3h 1m | Cyril E. King, St. Thomas (STT), 2:22 PM | Miami (MIA), 5:23 PM |
| Tue 16 Oct | American Airlines 2572 | Business | 3h 1m | Miami (MIA), 6:25 PM | New York John F Kennedy (JFK), 9:26 PM |

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Tickets?

Sent from my iPhone

On it.

<u>Regards</u>

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase the **BIZ seats** for ███████ and ████! thank you!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for 15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es.</u> If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

## PDF itinerary attachment: (cont.)

View your Trips

<u>Travel Arran ements</u> for

## American Express Travel
Record Locator



This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

## Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>15 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2268 I Business Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>06:29 AM</td></tr><tr><td>Arriving</td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

Date

Airline

Airline Record Locator

Flight/Class

Origin

15 Oct 2018

American Airlines



AA 943 K Economy Class

Miami, Miami International

## Flight Information (cont.)

<table><tr><th>Destination</th><th>Charlotte Amalie, Cyril E King Airport</th></tr><tr><td>Departing</td><td>10:34 AM</td></tr><tr><td>Arriving</td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 943 I Business Class</td></tr><tr><td>Origin</td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>02:22 PM</td></tr><tr><td>Arriving</td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2572 I Business Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or

## Flight Information (cont.)

incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: ██████. Washington State Seller of
Travel Registration Number: ███████████. Iowa: TA# ███ Registered Iowa Travel Agency.

## Flight Information (cont.)

Key details from the image:

*   Email exchange regarding air reservation prices (quoted at $3200, now $3312.68).
*   Centurion Relationship Manager contact details (name, hours).
*   Flight details (American Airlines flights 2268 and 943) including dates, times, class, and airports.
*   Ticket is non-refundable; $200 change/cancel penalty.

## Flight Information (cont.)

Key information from the email chain:

*   **Flight Details 1:**
    *   Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm
    *   Arriving: Miami Airport (MIA) at 5.23pm
*   **Flight Details 2:**
    *   Date: Tue 16 Oct
    *   Airline: American Airlines 2572 - Business - 3h 1m
    *   Departing: Miami Airport, (MIA) at 6.25pm
    *   Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm
*   **Request:** Please reply to this email and provide your authorization to proceed.
*   **Signature:** Centurion Relationship Manager
*   **Hours:** Mon through Friday 9AM-530PM EST
*   Other messages include, "I haven't forgotten, ding it now.", "Tickets?", and "On it."

## Flight Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for:  and: ! thank you!

Begin forwarded message:

From: "American Express Travel" <>
Subject: Itinerary for:  15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>hltps://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

Travel Arrangements for

██
American Express Travel ███████
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

Other Information

## Flight Information (cont.)

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2268 I Business Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>06:29 AM</td></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 I Business Class</td></tr><tr><td>Origin </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>02:22 PM</td></tr><tr><td>Arriving </td><td>05:23 PM</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Estimated Time</th><th>3 Hrs 1 Min</th></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2572 I Business Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury,

## Confirmed (cont.)

expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: █████. Washington State Seller of
Travel Registration Number: ███████████. Iowa: TA# ███ Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We „. reserve the right to note prate and preference data for servicing purposes.



Done!!!

Regards,
[REDACTED]

Centurion Relationship Manager

## Confirmed (cont.)

Key Information:

*   Email from Natalia Molotkova, Centurion Relationship Manager.
*   Issue tickets for flights.
*   Total air reservation: $3312.68 ($1656.34 per ticket).
*   Non-refundable ticket with $200 change/cancel penalty.

Flight Details:

| Date      | Airline       | Class     | Flight Time | Departure Airport             | Departure Time | Arrival Airport              | Arrival Time |
| :---------- | :------------ | :-------- | :---------- | :---------------------------- | :------------- | :--------------------------- | :----------- |
| Mon 15 Oct  | AA 2268       | Business  | 3h 10m      | JFK                           | 6.29am         | MIA                          | 9.39am       |
| Mon 15 Oct  | AA 943        | Economy   | 2h 43m      | MIA                           | 10.34am        | STT                          | 1.17pm       |
| Tue 16 Oct  | AA 943        | Business  | 3h 1m       | STT                           | 2.22pm         | MIA                          | 5.23pm       |
| Tue 16 Oct  | AA 2572       | Business  | 3h 1m       | MIA                           | 6.25pm         | JFK                           | 9.26pm       |

## Confirmed (cont.)

- Email timestamp: Oct 12, 2018, 3:19 PM
- Sender note: "Wait. I found it. He must be looking at something else on his Amex. This is $3312.68. All good. Thanks" / "Sent from my iPhone"

Reservation summary
- Total air reservation (including taxes & fees): $3,312.68 ($1,656.34 per ticket)
- Fare rules: Ticket non‑refundable; $200 change/cancel penalty applies plus difference in fare

Itinerary (all American Airlines)
- Mon 15 Oct — AA 2268 — Business — 3h 10m  
  Depart: New York John F Kennedy (JFK) 6:29 AM  
  Arrive: Miami (MIA) 9:39 AM

- Mon 15 Oct — AA 943 — Economy — 2h 43m  
  Depart: Miami (MIA) 10:34 AM  
  Arrive: Cyril E. King Airport, St. Thomas (STT) 1:17 PM

- Tue 16 Oct — AA 943 — Business — 3h 1m  
  Depart: Cyril E. King (STT) 2:22 PM  
  Arrive: Miami (MIA) 5:23 PM

- Tue 16 Oct — AA 2572 — Business — 3h 1m  
  Depart: Miami (MIA) 6:25 PM  
  Arrive: New York John F Kennedy (JFK) 9:26 PM

Action requested
- "Please reply to this email and provide your authorization to proceed."

Signature
- Role: Centurion Relationship Manager  
- Name/contact: redacted (blocked in image)  
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Footer line: "I haven't forgotten, ding it now."

## Confirmed (cont.)

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Tickets?
Sent from my iPhone

On it.
Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for  and ! thank you!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  15OCT18 
Date: October 12, 2018 at 9:33:52 AM EDT
To: 

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

## Confirmed (cont.)

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

Travel <u>Arrangements</u> for

## American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

Date 15 Oct 2018
Airline American Airlines
Airline Record Locator
Flight/Class AA 2268 I Business Class
Origin New York, John F Kennedy International
Destination Miami, Miami International
Departing 06:29 AM
Arriving 09:39 AM
Departure Terminal Terminal 8
Estimated Time 3 Hrs 10 Mins
Stops Non-stop
Seats 5E, 5F
Confirmed

## Flight Information

Date

15 Oct 2018

## Flight Information (cont.)

<table><tr><th>Airline </th><th>American Airlines</th></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 I Business Class</td></tr><tr><td>Origin </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>02:22 PM</td></tr><tr><td>Arriving </td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2572 I Business Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>New York, John F Kennedy International</td></tr><tr><td>Departing </td><td>06:25 PM</td></tr><tr><td>Arriving </td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

## Confirmed (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

## Confirmed (cont.)

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I see this? I don't see disclosed. Can you send agai. Or just tell me. Did they go up from the time I was quoted to $3200? That's almost double
Sent from my iPhone

You never responded on that.
Regards,

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).
• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare
• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m
Departing: New York John F Kennedy Airport, (JFK) at 6.29am
Arriving: Miami Airport, (MIA) at 9.39am
Mon 15 Oct - American Airlines 943 - Economy - 2h 43m

## Confirmed (cont.)

Flights (Tue 16 Oct)
- Departing: Miami Airport (MIA) at 10.34am → Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm
- American Airlines 943 — Business — 3h 1m  
  Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm → Arriving: Miami Airport (MIA) at 5.23pm
- American Airlines 2572 — Business — 3h 1m  
  Departing: Miami Airport (MIA) at 6.25pm → Arriving: New York John F. Kennedy Airport (JFK) at 9.26pm

Other key items
- Request: "Please reply to this email and provide your authorization to proceed."
- Signature: Centurion Relationship Manager (name/contact redacted)
- Business hours: Mon through Friday 9AM–5:30PM EST (repeated)
- Additional notes in thread: "I haven't forgotten, ding it now." / "Tickets?" / "Sent from my iPhone" / "On it."

## Confirmed (cont.)

Centurion Relationship Manager
██████████████████████████████
██████████████

Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for ███████ and ███! thank you!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for 15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address
that cannot accept incoming messages. If you have any questions, please contact
Centurion Travel Service at 1-█████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

- Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips
Travel Arrangements for

American Express Travel
Record Locator



This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

## Confirmed (cont.)

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2268 I Business Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>06:29 AM</td></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 I Business Class</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Origin</th><th>Charlotte Amalie, Cyril E King Airport</th></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>02:22 PM</td></tr><tr><td>Arriving</td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td><u>American</u> Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2572 I Business Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.comfamex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the

## Confirmed (cont.)

existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is m no way responsible or liable for the actions of the service provider' and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes.



So sorry. Crazy day. I see it now. He must be looking at something else

Sent from my iPhone

## Confirmed (cont.)

On Oct 12, 2018, at 4:57 PM, ████████ ████████ <████████████████████████████> wrote:

You never responded on that.

Re <u>ards</u>

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h lm Departing: Cyril E. King Airport, St. Thomas (S17) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

Re <u>ards</u> (IMP

Centurion Relationship Manager

## Confirmed (cont.)

Hours: Mon through Friday 9AM-530PM EST

I haven't forgotten, ding it now.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Tickets?
Sent from my iPhone

On it.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for  and ! thank you!

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  15OCT18 
Date: October 12, 2018 at 9:33:52 AM EDT
To: 

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address

## Confirmed (cont.)

that cannot accept incoming messages. If you have any questions, please contact
Centurion Travel Service at 1-██████████.

If airline tickets are purchased for this itinerary:

Airline Baggage Fee/Rules may apply and can be accessed by visiting:

https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

Travel Arrangements for

## American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>15 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2268 I Business Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>06:29 AM</td></tr><tr><td>Arriving</td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Flight Information (cont.)

Seats
Confirmed

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 I Business Class</td></tr><tr><td>Origin </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>02:22 PM</td></tr><tr><td>Arriving </td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>16 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2572 I Business Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>New York, John F Kennedy International</td></tr><tr><td>Departing </td><td>06:25 PM</td></tr><tr><td>Arriving </td><td>09:26 PM</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Arrival Terminal</th><th>Terminal 8</th></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review

<u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use

## <u>Entry and Exit Information for Travel</u> (cont.)

the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>:ii—enconexpress ccentphishing.</u> O 2015 American Express. All rights resented American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible er liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or foss you authorize. Wo <mark>/</mark> reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

	• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

## <u>Entry and Exit Information for Travel</u> (cont.)

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Wait. I found it. He must be looking at something else on his Amex. This is $3312.68. All good. Thanks

Sent from my iPhone

On Oct 12, 2018, at 3:19 PM, ███████ ███████ <████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h lm Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

Regards,

## <u>Entry and Exit Information for Travel</u> (cont.)

Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
I haven't forgotten, ding it now.

Regards,
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Tickets?
Sent from my iPhone

On it.
Regards,
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for  and ! thank you!

Begin forwarded message:

## <u>Entry and Exit Information for Travel</u> (cont.)

From: "American Express Travel" <>
Subject: Itinerary for 15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

Travel Arrangements for

## American Express Travel
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

## Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

Date: 15 Oct 2018
Airline: American Airlines
Airline Record Locator: ███████
Flight/Class: AA 2268 | Business Class
Origin: New York, John F Kennedy International
Destination: Miami, Miami International

## Flight Information (cont.)

<table><tr><th>Departing </th><th>06:29 AM</th></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 16 Oct 18

## Flight Information

Date 16 Oct 2018
Airline American Airlines
Airline Record Locator
Flight/Class AA 943 I Business Class
Origin Charlotte Amalie, Cyril E King Airport
Destination Miami, Miami International
Departing 02:22 PM
Arriving 05:23 PM
Estimated Time 3 Hrs 1 Min
Stops Non-stop
Seats 4E, 4F
Confirmed

## Flight Information

Date: 16 Oct 2018
Airline: American Airlines
Airline Record Locator:

## Flight Information (cont.)

<table><tr><th>Flight/Class</th><th>AA 2572 I Business Class</th></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review

<u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party

## Confirmed (cont.)

and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

[x]

I see this? I don't see disclosed. Can you send agai. Or just tell me. Did they go up from the time I was quoted to $3200? That's almost double

Sent from my iPhone

You never responded on that.

Regards,
████ (█████) █████

Centurion Relationship Manager
██████████████████████████

████████

Hours: Mon through Friday 9AM-530PM EST

## Confirmed (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3312.68 ($1656.34 per ticket).

• Ticket is non-refundable, $200.00 change/cancel penalty applies plus difference in fare

• Mon 15 Oct - American Airlines 2268 - Business - 3h 10m Departing: New York John F Kennedy Airport, (JFK) at 6.29am Arriving: Miami Airport, (MIA) at 9.39am

Mon 15 Oct - American Airlines 943 - Economy - 2h 43m Departing: Miami Airport, (MIA) at 10.34am Arriving: Cyril E. King Airport, St. Thomas (STT) at 1.17pm

• Tue 16 Oct - American Airlines 943 - Business - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.22pm Arriving: Miami Airport, (MIA) at 5.23pm

Tue 16 Oct - American Airlines 2572 - Business - 3h 1m Departing: Miami Airport, (MIA) at 6.25pm Arriving: New York John F Kennedy Airport, (JFK) at 9.26pm

Please reply to this email and provide your authorization to proceed.

<u>Regards</u>

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

I haven't forgotten, ding it now.

Regards,

Centurion Relationship Manager

## Confirmed (cont.)

Hours: Mon through Friday 9AM-530PM EST
Tickets?
Sent from my iPhone
On it.
Regards.

Centurion Relationship Manager

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase the BIZ seats for █████ and ███! thank you!

Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for 15OCT18
Date: October 12, 2018 at 9:33:52 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comlbaggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

Travel Arrangements for

## Confirmed (cont.)

## American Express Travel
Record Locator



This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on October 12, or this entire reservation will automatically cancel.

Monday 15 Oct 18

## Other Information

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 2268 I Business Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Miami, Miami International</td></tr><tr><td>Departing </td><td>06:29 AM</td></tr><tr><td>Arriving </td><td>09:39 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>5E, 5F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>15 Oct 2018</th></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 943 K Economy Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>10:34 AM</td></tr><tr><td>Arriving </td><td>01:17 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 43 Mins</td></tr></table>

## Flight Information (cont.)

Stops Non-stop
Confirmed

## Tuesday 16 Oct 18

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 943 I Business Class</td></tr><tr><td>Origin</td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>02:22 PM</td></tr><tr><td>Arriving</td><td>05:23 PM</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

Confirmed

## Flight Information

<table><tr><th>Date</th><th>16 Oct 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2572 I Business Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>06:25 PM</td></tr><tr><td>Arriving</td><td>09:26 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 8</td></tr><tr><td>Estimated Time</td><td>3 Hrs 1 Min</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>4E, 4F</td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

## Confirmed (cont.)

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 
Washington State Seller of Travel Registration Number: 
Iowa: TA#:  Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a <change><s>suspicious</s></change> email, please visit us at <u>americanexpress comtphishing.</u> © 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



EFTA_R1_01058177

EFTA02260861