To: 
From: Natalia Molotkova
Sent: Thur 10/5/2017 3:22:03 PM
Subject: Ticket for

Title: American Express ®

- Date/time: Oct 5, 2017 — messages at 10:53 AM and 11:15 AM.
- Sender(s): name(s) redacted in image (signature shows "Natalia (Natasha) Molotkova" but identity/contact blocks are blacked out).
- Title: Centurion Relationship Manager.
- Office hours (signature): Mon through Friday 9AM–5:30PM EST.
- Key messages:
  - "OK, booking online, I read about the company, looks legit to me. Just need cell number for [redacted]."
  - "ah... i get it... that stinks..."
  - Travel/time details: "drive is like 2 hours and 30 minutes. But they charge garage to garage, cat has to go back to Geneva — so 5–6 hours."
  - Cost concern: "6 hours from Geneva to Glion?! at $173.34 per hour? That is insane! yes, please try the flat rate company...I will get her cell number for you...hang in..."
- Redactions: multiple blocks of contact information are blacked out in the image.

On Oct 5, 2017, at 10:53 AM, Natalia Molotkova <
wrote:

Now Empire car service is telling me 173.34 per hours, and estimated total will be like 6 hours. It
is a lot. Do you want me to try the online booking with another company at flat rate of EUR337? I
will need her cell number.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

May I have █████ cell phone number.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

OK, booking.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

Here's the address in Glion for █████! Please DO book the car for her...thanks:

████████████████████████
█████████████
████████

Key information from the email chain:

*   **Natalia (Natasha) Molotkova**: Centurion Relationship Manager.
*   **Email Date**: October 4, 2017
*   **Pricing**: EUR 337.66 (not USD), flat rate, online booking. Mercedes Benz w/Blacklane ($337.66).
*   **Operating Hours**: Monday through Friday, 9 AM - 5:30 PM EST.
*   **Request**: Booking services, inquire about hourly rate and minimum for Mercedes Benz w/Blacklane.
*   **Preferred Partner**: Certified Amex company.

Key details from the image:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Preferred car service:** Empire
*   **Empire car service cost:** $136.00 USD per hour, 2 hours minimum, garage to garage.
*   **Preferred car types:** Mercedes-Benz E-Class, BMW 5 Series, Cadillac XTS, or similar. Cost in EUR: 337.66.
*   **Work Hours**: Monday to Friday 9 AM-5:30 PM EST.
*   American Express does not prefer Empire.
*   Client's destination is Glion.

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On Oct 4, 2017, at 10:47 AM, Natalia Molotkova <████████████████████████> wrote:

OK, let me check.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████

████████

Hours: Mon through Friday 9AM-530PM EST

Morning! ████ is requesting a car take her from Geneva to Glion as she has lots of
luggage...can you get us a quote on a car service for her? I want to present it to Jeffrey. she
would take the same train that departs paris at 3:11pm to Geneva...

On Oct 3, 2017, at 4:40 PM, Natalia Molotkova <██████████████████████>
wrote:

ok good to know...hang in..thanks

On Oct 3, 2017, at 4:40 PM, Natalia Molotkova <██████████████████████>
wrote:

It is only 2 hours 24 minutes drive from Geneva to Glion, we can do car service. Or even car service from Montreuax? <u>http://www.tourfiller.com/destination/transfer- geneva-airport-to-glion.php</u>

## Transfer From Geneva To Glion

When you arrive in Geneva International Airport arrival gate, you don't have to stand in queue to take taxi to Glion or to Glion institute of higher education. Our driver will meet you with your name on sign.Tourfiller services provide Geneva taxi cab, limousine service, for airport transfer service, tours, business companion and special event. Our fleet of executive vans, Limousines, and taxis are well-maintained and clean vehicles with luxurious amenities.

## Taxi Geneva and Limousine rental to Glion

Tourfiller provides Geneva taxi door-to-door transportation from any location in Geneva to Glion We provide the most reliable limo rental service in the Glion area cities including Aigle, Montreux, La Tour-de-Peilz, Roche, Yvorne and many more. We also provide limousine services to Glion. Using our service for all your transportation needs, especially with airport private transfer

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Ok...could you research and see if available? I am going to ask her as well if she knows...maybe she has done it before!?

On Oct 3, 2017, at 4:36 PM, Natalia Molotkova <
wrote:

I checked, earliest train from Paris is at 8:11am, arriving to Montreaux to late - at 1:10pm. May be bus? But I can't book bus, I can only research.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Flours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Hi Natasha...so is it possible for [ ] to even leave early enough on a train from Paris to get her
to the 9:31am train in Montreux on to Glion (I just want to make sure, I see this is a train on Oct.
11th. Are the trains the same time every day? She needs to go Oct. 14 to Glion)
What time would she have to leave from Paris to make a 9:31am in Montreux? Is it possible she
could take a cab from Monteux to Glion? Is it close?

On Oct 3, 2017, at 2:04 PM, Natalia Molotkova <██████████████████████████>
wrote:

Hmmm. I am not sure! Let me get back to you.

Sent from my iPhone

On Oct 3, 2017, at 2:04 PM, Natalia Molotkova <u><natalia.molotkova@centurion.com></u> wrote:

I am afraid train I offered not going to work, due to last train leaves at 9:31am.
<u>https://www.virail.com/train-montreux-olion</u> 

Can she depart Paris <u>in</u> the morning?
Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes for sure please!

Sent from my iPhone

On Oct 3, 2017, at 1:32 PM, Natalia Molotkova ‹ > wrote:

Yes, but I want first get the schedule from Montreux to Glion, to make sure she is making it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

<u>@ce</u>

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Ok. So you can purchase the ticket we confirmed yesterday (departing at 3:11 in the slightly higher price for better class ticket) then she must purchase her ticket on to Glion. Can you make sure she can catch a train to Glion after arriving Montreux given her timing?

Sent from my iPhone

On Oct 3, 2017, at 12:31 PM, Natalia Molotkova > wrote:

Got is in writing from Rail Europe:

This is not a direct journey. The best option with the least changes of train would be to go from Paris to Geneva, then from Geneva to Montreux and from Montreux to Glion. You are able to purchase the option from Paris to Montreux on our website. However, the train from Montreux to Glion is a regional train that is only available for purchase locally at the train station.

Pricing now.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thank you

Sent from my iPhone

On Oct 3, 2017, at 11:51 AM, Natalia Molotkova > wrote:

I am very confused with the station, not showing anything to Glion on Rail Europe, will call them.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

<u>@ce</u>

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

ok let me know...

On Oct 3, 2017, at 9:17 AM, Natalia Molotkova <
wrote:

Yesterday I saw option only with two stops, nothing on Rail Europe, let me see what I can find.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

needs to go to Glion!! Please let me know about time and price of ticket. thanks

On Oct 2, 2017, at 12:56 PM, Natalia Molotkova c > wrote:

oh wow...will find out! thank you!

On Oct 2, 2017, at 12:56 PM, Natalia Molotkova ‹ > wrote:

Lesley, Glion and Montreux two different stations. Where exactly she needs to go?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manage

@ <u>on.com</u>

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

ok, got it...hang in.

On Oct 2, 2017, at 12:26 PM, Natalia Molotkova <blackened out> wrote:

No, it is total for two legs, 133 coach and first class 195.00 plus possible Rail Europe fee, like 7.50USD.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so the total is $328...? or either it is second class totally $133 for entire trip or First class $195 for entire trip...sorry..the way you have it I just need clarification.

On Oct 2, 2017, at 12:18 PM, Natalia Molotkova
wrote:

second class, non refundable - $133.00
Semi Flexible
Leg to Geneva

• Adult: Refundable before train departure for a fee; exchangeable before train departure for a fee. Leisure Adult Ticket Ticket is valid for all travelers. Exchange Policy Tickets can be exchanged before train departure for a fee. Refund Policy

Paper Tickets: Ticket is refundable up to 2 business days before train's departure date. Cancelation of tickets will incur a 20 Euro fee per ticket. Print at Station/Print at Home e-tickets: Tickets are refundable before train's departure. Cancelation of tickets will incur a 20 Euro fee per ticket.

## Regards, (cont.)

To receive a refund you must send a request to the issuing office. Refunds and Exchanges are subject to a 7% administrative fee per ticket.

From Geneva to Montreux

• Adult: Ticket is 85% refundable before train departure date; non-exchangeable. General Ticket

This is only a train ticket. Reservations when possible are separate and an additional cost. Exchange/Refund Policy

A 15% cancellation penalty applies to unused tickets received by the issuing office before the first day of validity. Tickets are refundable after the first day of validity if they have been endorsed as 'not used' by a railway official at the station of departure. For more information please refer to the conditions of use printed on ticket jacket. Refund requests must be submitted within 2 months from the first day of validity on the ticket. To receive a refund you must send a request to the issuing office. Refunds and Exchanges are subject to a 7% administrative fee per ticket.

First class - semi flexible - 5195.00

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Depends on class of service and ticket flexibility, let me email you options.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase train ticket for ████...thanks! (how much is it?)

On Oct 2, 2017, at 11:41 AM, Natalia Molotkova <███████████████████████>
wrote:

## Regards, (cont.)

ok...I'll be back to you on the train part..

On Oct 2, 2017, at 11:41 AM, Natalia Molotkova <███████████>
wrote:

Ok, fare is restricted, non refundable.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

that should be perfect! Let me get permission on the train part of this!

On Oct 2, 2017, at 11:39 AM, Natalia Molotkova ‹ > wrote:

Train will be with stop, going to Montreux

3:11PM <u>Paris Gare Lyon</u> 6:17PM Geneva 3hr6min <u>TGV Lyria 9775</u>

TRANSFER: 22 mins 6:39PM Geneva 7:35PM Montreux 0hr56min <u>Train 41</u>

Coach from 127.00USD
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

the direct biz class is good. We can issue for ██████ please .

## Regards, (cont.)

On Oct 2, 2017, at 11:35 AM, Natalia Molotkova
wrote:

Ok, can you do the train also? or what train is it?

On Oct 2, 2017, at 11:33 AM, Natalia Molotkova <blackened out> wrote:

There is direct flight from Ekaterinburg to Paris, but only business class left: U6 709 12OCT SVX CDG 0650A 0930A

TOTAL FARE - USD 696.20

Connection:

1 SU 6402 12OCT SVX LED 0620A 0710A
OPERATED BY ROSSIYA AIRLINES
1 SU 6635 12OCT LED CDG 0910A 1140A
OPERATED BY ROSSIYA AIRLINES

TOTAL FARE - USD 252.30

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

There is no airport in Glion Montreux , Geneva will be closest - 93 km. So probbaly will do train.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

We need a ticket for from Ekaterinburg Russia to Paris morning of Oct.

12th...then she needs to go to Glion Montreux (Switzerland?) around 2/3pm on Oct. 14th...is this a plane ride or a train ride?

P#
Russian
DOB:
P Expires:

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