To: 
From: Natalia Molotkova
Sent: Tue 4/23/2019 2:39:26 PM
Subject: Change  ticket

Title: American Express ®

- Message: "Ok to issue non-refundable? In case if you need cancel, we can still VOID it."
- Agent: Centurion Relationship Manager (name redacted)
- Contact: [redacted]
- Hours: Mon through Friday 9AM–5:30PM EST

- Price lines:
  - $878.90
  - "OK, I requested refund for current ticket - $704.54. Refund takes up to two billing cycles."
  - "Total air reservation, including taxes and fees: $729.90."

- Ticket policy:
  - "Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare."

- Other lines:
  - "Ok on refund of first ticket. What is The refundable price on this ticket?"
  - "Sent from my iPhone"

• Wed, 24 Apr - Aeroflot 261 - Economy - 4h Om Departing: Moscow Sheremetyevo Airport (SVO) at 6:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 9:00 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Flights tomorrow around 5:00PM, which one will work?

AF/SU 4935 SVO CDG 600P 900P

AF 1745 SVO CDG 645P 940P

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

She is checked in for today's flight. Do you know what happened? Flight hasn't departed as yet, I can uncheck her and see if we can change ticket? She is definitely not going today?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

**Key Entities and Information:**

*   **From:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Subject:** Changing a Moscow to Paris ticket for April 24th. Original flight missed.
*   **Current Ticket Refund:** $704.54 (refund takes up to two billing cycles)
*   **New Air Reservation:** $729.90
*   **Existing Ticket:** Non-refundable, EUR35.00 change penalty applies plus difference in fare.
*   **Flight Details (Wed, 24 Apr):** Aeroflot 261, Economy, 4h 0m, SVO (6:00 pm) to CDG (9:00 pm)
*   **Hours:** Monday - Friday, 9AM-5:30PM EST

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Flights tomorrow around 5:00PM, which one will work?

AF/SU 4935 SVO CDG 600P 900P

AF 1745 SVO CDG 645P 940P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

She is checked in for today's flight. Do you know what happened? Flight hasn't departed as yet, I can uncheck her and see if we can change ticket? She is definitely not going today?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Hi, Lesley, let me have a look.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change:  ticket to fly from Moscow to Paris to tomorrow April 24th departing Moscow around 5pm. (I think the record locator is: ...but

WAIT, now I am looking...her flight was this morning ...so she missed the flight ...this will need to be a new purchase- one way from Moscow to Paris tomorrow departing Moscow around 5pm. We don't know when she will return or where yet...

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