To:
From: ata is o of ova
Sent: Mon 1/7/2019 4:29:18 PM
Subject: Change Name on Valdson's ticket! QUICK

- Document: Email thread (American Express)
- Subject (surrounding context): Change name on [passenger]'s ticket — urgent
- Sender: Centurion Relationship Manager (name redacted)
- Timestamps: Jan 7, 2019 — 11:10 AM, 11:20 AM, and 4:29:18 PM
- Key contents:
  - Updated itineraries were sent.
  - Passport copy is very small / unreadable when enlarged.
  - Nationality clarification: one passenger = Brazilian; the other = Portuguese.
  - Requested action: void and reissue a new ticket for the Brazilian passenger.
  - Repeated signature lines and office hours: Mon–Fri 9:00 AM–5:30 PM EST.
  - Multiple messages show "Sent from my iPhone."
- Visual notes: Several blocks of text/redactions (black boxes) obscuring contact details.

- Fare / payment
  - Total (including taxes & fees): $983.63
  - Fare authorized on weekend: $983.63 (same fare rules)
  - Ticket: non-refundable; $300 change penalty applies + difference in fare

- Reservation / record locators
  - New record locator (for his ticket): RDBTGZ
  - Her reservation: remains under original record locator (not shown)
  - Name on new reservation: VIEIRA COTRIN/VALDSON

- Carrier / codeshare
  - Operating carrier: GOL LINHAS AEREAS (code share with Delta)

- Flight segments
  - Tue 08 Jan — Delta 6997 — Economy — 1h 45m  
    - Operated by GOL LINHAS AEREAS  
    - Depart: Brasilia Intl Airport (BSB) 6:00 PM  
    - Arrive: Sao Paulo Guarulhos Intl Airport (GRU) 7:45 PM
  - Tue 08 Jan — Delta 472 — Economy — 9h 54m  
    - Depart: Sao Paulo Guarulhos Intl Airport (GRU) 10:20 PM  
    - Arrive: New York John F Kennedy Airport (JFK) 5:14 AM
  - Wed 16 Jan — Delta 262 — Economy — 7h 24m  
    - Depart: New York John F Kennedy Airport (JFK) 5:56 PM  
    - Arrive: Paris Charles de Gaulle Airport (CDG) 7:20 AM

- Action requested
  - Reply to the email to provide authorization to proceed

- Sender
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Office hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Contact block redacted in image

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha..hope you had a great weekend. We have a ticket for Valdson and Maria (Rec. Loc# TOYDDE) His name is not in the correct order...can you change it? See attached passports... Vieira CotrinNaldson

Begin forwarded message:

From: valdson cotrin <
Subject: Mi name. In passeport. Vieira Cotrin Valdson
Date: January 7, 2019 at 8:39:44 AM EST
To:

Hello ██████
Mi name in ticket it s not correct.
Cordialement.
Valdson.

OK, here is what I am going to do. Fare today is the same what you authorized to issue on the weekend - $983.63 (same fare rules).

I will VOID just his ticket and issue new one. So he will have new record locator RDBTGZ.

Her reservation will be under original record locator.

Name on new reservation - VIEIRA COTRINNALDSON

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $983.63.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.

• Code share: GOL LINHAS AEREAS

• Tue 08 Jan - Delta 6997 - Economy - 1h 45m OPERATED BY GOL LINHAS AEREAS Departing: Brasilia Intl Airport, (BSB) at 6.00pm Arriving: Sao Paulo Guarulhos Intl Airport, (GRU) at 7.45pm

Tue 08 Jan - Delta 472 - Economy - 9h 54m - Departing: Sao Paulo Guarulhos Intl Airport, (GRU) at 10.20pm Arriving: New York John F Kennedy Airport, (JFK) at 5.14am

• Wed 16 Jan - Delta 262 - Economy - 7h 24m Departing: New York John F Kennedy Airport, (JFK) at 5.56pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.20am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thank you!

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Context: Request to correct passenger name order on a ticket for Valdson and Maria. Rec. Loc#: TOYDDE. Passports attached (one copy too small/unreadable).

- Passenger names / nationals:
  - Valdson — full name shown as "Vieira Cotrin Valdson"; nationality: Portuguese.
  - Maria — nationality: Brazilian.

- Key messages / requests:
  - From Valdson (Jan 7, 2019, 8:39:44 AM EST): "Mi name in ticket it's not correct. Cordialement. Valdson."
  - From Natalia (Natasha) Molotkova (Centurion Relationship Manager): asked whether passenger is Brazilian or Portuguese; later: "Please do void and reissue new ticket for Valdson. Thanks."
  
- Dates / times:
  - Jan 7, 2019 — 8:39:44 AM EST (Valdson)
  - Jan 7, 2019 — 11:10 AM and 11:20 AM (Natalia)

- Other: Natalia (Natasha) Molotkova — Centurion Relationship Manager (Hours: Mon–Fri 9AM–5:30PM EST). Some email addresses/blocks redacted in image.

OK, here is what I am going to do. Fare today is the same what you authorized to issue on the weekend - $983.63 (same fare rules).

I will VOID just his ticket and issue new one. So he will have new record locator RDBTGZ.

Her reservation will be under original record locator.

Name on new reservation - VIEIRA COTRINNALDSON

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $983.63.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.

• Code share: GOL LINHAS AEREAS

• Tue 08 Jan - Delta 6997 - Economy - 1h 45m OPERATED BY GOL LINHAS AEREAS Departing: Brasilia Intl Airport, (BSB) at 6.OOpm Arriving: Sao Paulo Guarulhos Intl Airport, (GRU) at 7.45pm

Tue 08 Jan - Delta 472 - Economy - 9h 54m - Departing: Sao Paulo Guarulhos Intl Airport, (GRU) at 10.20pm Arriving: New York John F Kennedy Airport, (JFK) at 5.14am

• Wed 16 Jan - Delta 262 - Economy - 7h 24m Departing: New York John F Kennedy Airport, (JFK) at 5.56pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.20am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

thank you!

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha..hope you had a great weekend. We have a ticket for Valdson and Maria (Rec. Loc# TOYDDE) His name is not in the correct order...can you change it? See attached passports... Vieira CotrinNaldson

Begin forwarded message:

From: valdson cotrin ██████████████████████████████
Subject: Mi name. In passeport. Vieira Cotrin Valdson
Date: January 7, 2019 at 8:39:44 AM EST
To: ██████████████████████

Hello ████
Mi name in ticket it s not correct.
Cordialement.
Valdson.

OK, here is what I am going to do. Fare today is the same what you authorized to issue on the weekend - $983.63 (same fare rules).

I will VOID just his ticket and issue new one. So he will have new record locator RDBTGZ.

Her reservation will be under original record locator.

Name on new reservation - VIEIRA COTRINNALDSON

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: 5983.63.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.

• Code share: GOL LINHAS AEREAS

• Tue 08 Jan - Delta 6997 - Economy - lh 45m OPERATED BY GOL LINHAS AEREAS Departing: Brasilia Intl Airport, (BSB) at 6.00pm Arriving: Sao Paulo Guarulhos Intl Airport, (GRU) at 7.45pm

Tue 08 Jan - Delta 472 - Economy - 9h 54m - Departing: Sao Paulo Guarulhos Intl Airport, (GRU) at 10.20pm Arriving: New York John F Kennedy Airport, (JFK) at 5.14am

• Wed 16 Jan - Delta 262 - Economy - 7h 24m Departing: New York John F Kennedy Airport, (JFK) at 5.56pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.20am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thank you!

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha..hope you had a great weekend. We have a ticket for Valdson and Maria (Rec.
Loc# TOYDDE) His name is not in the correct order...can you change it? See attached
passports... Vieira Cotrin/Valdson

Begin forwarded message:

From: valdson cotrin <████████████████>
Subject: Mi name. In passeport. Vieira Cotrin Valdson
Date: January 7, 2019 at 8:39:44 AM EST
To: ████████████████

Hello █████
Mi name in ticket it s not correct.
Cordialement.
Valdson.

Sending you updated itineraries. His passport copy is very small, when I enlarge it, can't really see anything, Is he Brazilian or Portuguese?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on all! Please do void and reissue new ticket for Valdson. Thanks.

Sent from my iPhone

On Jan 7, 2019, at 11:10 AM, Natalia Molotkova <█████████████████████████████████████ wrote:

OK, here is what I am going to do. Fare today is the same what you authorized to issue on the weekend - $983.63 (same fare rules).

I will VOID just his ticket and issue new one. So he will have new record locator RDBTGZ.

Key details from the image:

*   New record locator: RDBTGZ
*   Name on new reservation: VIEIRA COTRIN/VALDSON
*   Total air reservation: $983.63
*   Ticket non-refundable, $300.00 change penalty

Flight Details:

| Date      | Flight        | Class   | Duration | Departing Airport & Time            | Arriving Airport & Time         |
| --------- | ------------- | ------- | -------- | ----------------------------------- | ------------------------------- |
| Tue 08 Jan | Delta 6997 (Operated by GOL LINHAS AEREAS)     | Economy | 1h 45m   | Brasilia Intl (BSB) at 6:00pm | Sao Paulo (GRU) at 7:45pm        |
| Tue 08 Jan | Delta 472     | Economy | 9h 54m   | Sao Paulo (GRU) at 10:20pm          | New York (JFK) at 5:14am       |
| Wed 16 Jan | Delta 262     | Economy | 7h 24m   | New York (JFK) at 5:56pm          | Paris (CDG) at 7:20am          |

Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
Hours: Mon-Fri 9AM-5:30PM EST

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha..hope you had a great weekend. We have a ticket for Valdson and Maria (Rec. Loc# TOYDDE) His name is not in the correct order...can you change it? See attached passports... Vieira CotrinNaldson

Begin forwarded message:

From: valdson cotrin <█████████████████████████>
Subject: Mi name. In passeport. Vieira Cotrin Valdson
Date: January 7, 2019 at 8:39:44 AM EST
To: ████████████████████

Hello █████
Mi name in ticket it s not correct.
Cordialement.
Valdson.

OK, here is what I am going to do. Fare today is the same what you authorized to issue on the weekend - $983.63 (same fare rules).

I will VOID just his ticket and issue new one. So he will have new record locator RDBTGZ.

Her reservation will be under original record locator.

Name on new reservation - VIEIRA COTRINNALDSON

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $983.63.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare.

	• Code share: GOL LINHAS AEREAS

• Tue 08 Jan - Delta 6997 - Economy -1h 45m OPERATED BY GOL LINHAS AEREAS Departing: Brasilia Intl Airport, (BSB) at 6.00pm Arriving: Sao Paulo Guarulhos Intl Airport, (GRU) at 7.45pm

Tue 08 Jan - Delta 472 - Economy - 9h 54m - Departing: Sao Paulo Guarulhos Intl Airport, (GRU) at 10.20pm Arriving: New York John F Kennedy Airport, (JFK) at 5.14am

• Wed 16 Jan - Delta 262 - Economy - 7h 24m Departing: New York John F Kennedy Airport, (JFK) at 5.56pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.20am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thank you!

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha..hope you had a great weekend. We have a ticket for Valdson and Maria (Rec. Loc# TOYDDE) His name is not in the correct order...can you change it? See attached passports... Vieira CotrinNaldson

Begin forwarded message:
From: valdson cotrin
Subject: Mi name. In passeport. Vieira Cotrin Valdson
Date: January 7, 2019 at 8:39:44 AM EST
To: 

Hello 
Mi name in ticket it s not correct.
Cordialement.
Valdson.