To:
From:
Sent: Thur 9/6/2018 4:26:42 <u>PM</u>
Subject: Itinerary for 07SEP18 UERLFH

Title: American Express ®

It is refundable with refund fee, did you see disclosure below?

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Actually, we should reserve a ticket for next Friday please  Do refundable.
Sent from my iPhone
On Sep 6, 2018, at 10:37 AM,  <> wrote:

Thank you, ticket is on its way.

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Key details from the email:

*   Total air reservation: $3095.21
*   Cancellation penalty: $300.00
*   Flight 1: Fri 07 Sep - Swiss Intl Air Lines 23, JFK to GVA, 7h 50m, 7.25pm to 9.15am
*   Flight 2: Wed 12 Sep - Swiss Intl Air Lines 22, GVA to JFK, 8h 40m, 11.45am to 2.25pm
*   Contact: Natasha, Centurion Relationship Manager
*   Office hours: Mon-Fri 9AM-5:30PM EST

## 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)
Centurion <u>Relationship</u> Manager
<u>@centurion.com</u>

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeat

Sent from my iPhone

Begin forwarded message:

From: "American Express Traver <u><itinerarvamyamextravel.com></u>

<u>Date: Se tember</u> 4 <u>2018 at 11:57:03</u> AM EDT

To:

Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a <u>notification</u> only address the have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## American Express Travel UERLFH
Record Locator (cont.)

## Other Information

<table><tr><th colspan="2">Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT</th></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>07 Sep 2018</td></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr><tr><td rowspan="2" colspan="2">American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for 
requirements for your travel destination. Due to frequent changes, American Express cannot guaranti
expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing
mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u></td></tr><tr></tr><tr><td colspan="2">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="2">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web</td></tr><tr><td colspan="2"><u>http://www.adobe.com/products/acrobat/readstep.html</u> </td></tr><tr><td colspan="2">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="2">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily 11 
payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel t
such charges.</td></tr><tr><td colspan="2">Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid
"Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial
or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including
services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c
floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease,
telecommunications lines or facilities, or third party technology systems, or any other cause beyond if</td></tr><tr><td>Intermediary Disclosure. Amex
factors in identifying travel</td><td>assists you in finding travel suppliers and making arrangements that r
suppliers to you and recommending specific itineraries. In this role, we are</td></tr></table>

## Other Information (cont.)

fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives ft to time may also provide incentives to our travel counselors. Certain suppliers may also provide corn administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth. arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge
way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the
service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve
preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to</mark> this <mark>email and</mark> provide <mark>your</mark> authorization <mark>to</mark> proceed.

Re ards,
(Natasha)

Centurion Relationship Manager

## Other Information (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date?  It doesn't matter when return is.
Sent from my iPhone

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!  We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!!  Lesley
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please

## Other Information (cont.)

contact Centurion Travel Service at 1-████████.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM 108 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1
Estimated Time 7 Hrs 50 Mins
Stops Non-stop
Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent

## Flight Information (cont.)

changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ ███████ <██████████████████████████████████> wrote:

Key information:

*   Email from Natasha (Centurion Relationship Manager)
*   Total air reservation cost: $3095.21
*   Ticket is refundable, with a $300 cancellation penalty.
*   Flight: Swiss Intl Air Lines 23, Economy, 7h 50m
*   Departure: Fri 07 Sep from JFK at 7.25pm
*   Office Hours: Mon-Fri 9AM-530PM EST

## PDF itinerary attachment: (cont.)

Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please <mark>reply to this email</mark> and <mark>provide your authorization to</mark> proceed.

## <u>Re ards,</u>



(Natasha)



<u>Centurion Relationship</u> Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A

2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

## Regards,

(Natasha)



Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeat

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itinerarvOmvamextravel.com></u> Date: September 4, 2018 at 11:57:03 AM EDT

## Regards, (cont.)

To:
Subject: Itinerary for| 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that
have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.corrtibaqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticket office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date</th><th>07 Sep 2018</th></tr><tr><td>Airline</td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y</td></tr><tr><td>Flight/Class</td><td>LX 23 B Economy Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing</td><td>07:25 PM</td></tr><tr><td>Arriving</td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr></table>

## Flight Information (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for requirements for your travel destination. Due to frequent changes, American Express cannot guaranti expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.cor</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily rc payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel t such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsid "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be lial or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries c floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond ft

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that r factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives fa to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing cha supporting technology initiatives. In addition, we receive compensation from suppliers when custome Express products to pay for supplier products and services. From time to time we may enter into oth arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## PDF itinerary attachment: (cont.)

No, I checked all the way till the end of October.

**Air Reservation Details:**

*   Total cost: $3095.21
*   Ticket refundable, cancellation penalty: $300.00

**Flight Details:**

*   **Outbound:**
    *   Date: Fri 07 Sep
    *   Airline: Swiss Intl Air Lines 23
    *   Class: Economy
    *   Duration: 7h 50m
    *   Departure: New York John F Kennedy Airport (JFK) at 7.25pm
    *   Arrival: Geneva Cointrin Intl Airport (GVA) at 9.15am
*   **Return:**
    *   Date: Wed 12 Sep
    *   Airline: Swiss Intl Air Lines 22
    *   Class: Economy
    *   Duration: 8h 40m
    *   Departure: Geneva Cointrin Intl Airport (GVA) at 11.45am
    *   Arrival: New York John F Kennedy Airport (JFK) at 2.25pm

**Contact:**

*   Natasha (Centurion Relationship Manager)
*   Hours: Mon - Fri 9AM-530PM EST

**Refundable Options:**

*   $3095.21 - refundable with $300.00 refund fee.
*   $4302.21 - fully refundable.

## PDF itinerary attachment: (cont.)

Key Information:

*   Natasha is a Centurion Relationship Manager.
*   Contact Hours: Monday through Friday 9AM-530PM EST.

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <u><itineraryAmyamextravel.com></u>

Date: September 4, 2018 at 11:57:03 AM EDT

To:
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es.</u> If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## American Express Travel UERLFH
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of

## Flight Information (cont.)

operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider arid not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Thank you, ticket is on its way.

Regards,
██████ (Natasha) ██████████

Centurion Relationship Manager

█████████████████████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

## Flight Information (cont.)

Please issue below ticket for █████ █████████. thanks!

On Sep 6, 2018, at 10:02 AM, █████ █████████ <██████████████████████████████████████>
wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $3095.21.

• Ticket is refundable, <mark>cancellation penalty of</mark> $300.00 will apply; changes are subject to difference in fare pl

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

Please <mark>reply to this email and provide your authorization to</mark> proceed.

Re <u>ards,</u>
(Natasha)

<u>Centurion Relationship</u> Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn’t matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Regards,

## Flight Information (cont.)

(Natasha)
Centurion <u>Relationship</u> Manager
<u>@centurion.com</u>

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: ██████████████M
Subject: Itinerary for █████████/████ 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot receive any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary details. Your Centurion Travel Service travel plans have been posted to a secure website. Bookmark trip details and add link to your bookmarked favorites for easy access in the future.

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing aut
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

## Flight Information (cont.)

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the me requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the i expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers I mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/priva</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website bel

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before y such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, ; "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for ; or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but nol services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or sche, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accide telecommunications lines or facilities, or third party technology systems, or any other cause beyond the cant

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yc factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reac to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensat administrative services that we perform for them, such as granting them access to our marketing channels, supporting technology initiatives. In addition, we receive compensation from suppliers when customers use Express products to pay for supplier products and services. From time to time we may enter into other busi arrangements, including levels and types of compensation and incentives we receive, are subject to change itineraries, we may consider a number of factors, including supplier availability and your preferences. The r(

## PDF itinerary attachment: (cont.)

influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $3095.21.

	• Ticket is refundable, cancellation <mark>penalty</mark> of $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.

	• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

<u>Re ards,</u>

(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn’t matter when return is.

## PDF itinerary attachment: (cont.)

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming <u>messa es. If</u> ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comibaqqage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF

## PDF itinerary attachment: (cont.)

attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

## Confirmed (cont.)

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not

## PDF itinerary attachment: (cont.)

against American Express. You are responsible for any purchases, shipping charges and/of fees you authorize. We reserve the right to note profile and preference data for servicing purposes.