<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Friday, April 27, 2012 2:34 PM</td></tr><tr><td>To:</td><td>Bernie Diaz</td></tr><tr><td>Cc:</td><td>MICHAEL LADENHEIM</td></tr><tr><td>Subject:</td><td>Re: Scheduling for repair/re-install of vinyl flooring</td></tr></table>

Hi Bernie. Checking in aga=n. Haven't heard back from you with an install date. Can we please sc=edule something. Thank you.

On Apr 23, 2012, at 9:34 PM, Berni= Diaz <  > wrote:

Hey [ ]

<=>:

Hope all is well. Just wanted to bring you up to sp=ed on the status of the vinyl flooring we are trying to replace for you. I j=st spoke with the installer and set up a meeting with him tomorrow Tuesday 4=24. We are going to go over the plans and make sure we are on the same page=as far as what to do to correct it. Once we settle that we are going to com= up with a few dates that we are hoping will be available to this job. You w=ll hear from me tomorrow by afternoon the latest with available dates, and t=y to schedule the job. I thank you very much for your understanding, and ap=logize for the inconvenience we may have put on you. Thanks again.

- Image type: email signature (not a chart)
- Visible text:
  - "<image001.png>=/o:p>"
  - [person's name shown in image — redacted]
  - "Flooring Liquidators"
  - Labels: "= Office" and "- Fa=" (likely "Fax")
  - "<mailto:" immediately before a long redaction (email)
- Graphics: several large black bars redacting contact details (logo/address, office phone, fax, email, other contact)
- Summary: signature for a Flooring Liquidators contact; most contact details are redacted.

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