To: 
From: Natalia Molotkova
Sent: Wed 11/7/2018 9:25:15 PM
Subject:

Title: American Express ®

- First line: "OK"

- Sender/signature:
  - Natalia (Natasha) Molotkova
  - Title: Centurion Relationship Manager
  - Contact lines: (redacted/black boxes in image)
  - Hours: Mon through Friday 9AM-530PM EST

- Message excerpts:
  - "Hi Natasha...sorry for my delay in answering...it is ok...I think the agent let me know...no worries. is what it is."
  - "Lesley, hi."

- Ticket/flight issue:
  - Passenger ticket: 0577220618365
  - Flight: AF 1143
  - Date: 04NOV
  - Route: GVA → CDG
  - Time: 505P
  - Claim: Lesley cancelled some flights and was advised the ticket was refundable.
  - Clarification: "Agent was wrong...that is non-refundable."

- Footer: "Privacy Statement | Visit the Centurion Card website"

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