<table><tr><th>From:</th><th>jeffrey E. &lt;jeevacation@gmail.com&gt;</th></tr><tr><td>Sent:
To:</td><td>Monday, February 26, 2018 3:55 PM
Debrah Dhugga</td></tr><tr><td>Subject:</td><td>Re: DUKES LONDON</td></tr></table>

</=>
<http://christies.com>

her email. thx for your =indness.

On Mon, Feb 26, 2018 at 10:53 AM, Debrah Dhugga wrote:

Dear Jeffery

Do you have a contact telephone =umber for her, I don't have anything on file.=/p>

She is currently out of the hote=

Many thanks=/p>

Debrah Dhugga
Managing Director

DUKES COLLECTION</=pan>

UK and UAE<=p>

Web: www.dukeshotel.com
</=> 
Registered Office: Dukes Hotel Limited
<http://www.dukeshotel.com/dukes-collection/> 35 St. James's =lace
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g> London SW1A 1NY
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g> =

From: Jeffrey E. [mailto:jeevacation@gmail.com <mailto:jeevacation@gmai=.com>
Sent: 26 February 2018 15:48
To: Debrah Dhugga
Subject: Re: DUKES LONDON

thank you for your attention. . I hope y=u can rectify her unhappiness today

On February 26, 2018, at 10:45 AM, Debrah Dhugga wrote something.

Dear Mr Geoffrey,<=>

Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. Our Chairman Mr Sultan =A0has brought to my attention that Ms Kim, who is currently a resident at DUKES =ONDON at this present time, is unhappy with her current stay.

Ms Kim is a regular and valued g=est of ours and I hope I can assure you that her likes and preferences are well noted and we always endeavour to honour them each time she stays.=/span>

On this rare instance however he= preferred room is currently off for refurbishment works and so we are unable to provide it on this occasion.

We did however still upgrade Ms =im to one of our superior rooms, and am deeply disappointed to learn=she is not enjoying her current stay.

I appreciate you bringing this t= our attention, as we at the hotel were not aware of the dissatisfaction directly from the guest, I will be sure to meet with Ms Kim personal=y either this evening or tomorrow morning to ensure she is as comfor=able as can be and address any issues.

I remain at your disposal in the=meantime and look forward to meeting with Ms Kim

Best regards

Debrah

Debrah Dhugga
Managing Director

DUKES COLLECTION

UK and UAE<=p>
Web: www.dukeshotel.com <http://www.dukeshotel.com>
<http://www.dukeshotel.com/dukes-collection/>
Registered Office:
Dukes Hotel Limited
3= St. James's Place
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>
L=ndon SW1A 1NY
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>
Registered Number: 1461396

please no=e

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