- Header:
  - To: Natalia Molotkova [redacted]
  - From: Lesley Groff
  - Sent: Wed 10/4/2017 5:30:07 PM
  - Subject: Re: Ticket for [redacted]

- Top-level body:
  - "Ok thanks!"
  - "Sent from my iPhone"

- Quoted message (Oct 4, 2017, 12:49 PM) — Natalia Molotkova:
  - "Fare is non refundable, change fee is EUR70.00."
  - Signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
  - "Perfect! Issue please!"
  - "Sent from my iPhone"

- Earlier quoted message (Oct 4, 2017, 12:30 PM) — Natalia Molotkova:
  - "We can do:"
    - 1) [redacted]
    - 2) [redacted]
  - TOTAL FARE - USD 454.68
  - Signature repeated: Natalia (Natasha) Molotkova — Centurion Relationship Manager

- Notes:
  - Several lines and details are redacted.

Key information from the image:

*   Emails between an individual and Natalia Molotkova (Centurion Relationship Manager) on October 4, 2017.
*   Discussion about travel plans from Moscow to Paris.
*   The sender could not change name on the reservation, and they have to cancel and re-book another.
*   Office hours: Monday through Friday 9AM-530PM EST.

Flours: Mon through Friday 9AM-530PM EST

I am so confused!
We will need to rebook....you can get rid of the one for 

On Oct 4, 2017, at 11:52 AM, Natalia Molotkova <blackened out> wrote:

LOL, so will flights work? Will re-book.
Yes, in Russia we have a lot of  (),  () or  () and etc. LOL

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

I just found out this is a NEW 
 ()
Russian P

I need to find out where she is traveling from ...I believe it is Moscow to Paris...sorry to waste your time!  I'll be in touch as soon as I receive more info.

On Oct 4, 2017, at 11:19 AM, Natalia Molotkova <blackened out> wrote:

We can do Aeroflot:
1 <blackened out>
1 <blackened out>
2 <blackened out>
0 <blackened out>

2
OR

TOTAL FARE - USD 442.70

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I totally get that!
OOPs!!! NO,  is going to Paris...it is all about Paris Oct. 10-18! ;) Sorry I did not specify...

<u>On</u> Oct 4, 2017, at 11:08 AM. <u>Natalia</u> Molotkova
rote:

She is, I am not LOL.
So thankfull fro your patience!!

We are looking for flights to NYC? Correct?
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Oh wow! I hope she has s doing ok with all that.

Sent from my iPhone

On Oct 4, 2017, at 10:46 AM, Natalia Molotkova ‹ > wrote:

## Regards, (cont.)

On it, sorry for delay, was at dentist office with child.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a ticket for | from Novosibirsk on Oct 16th (flight arriving around 1/2pm?) and return on Oct. 18th (what ever is a good time...maybe 10/11am?).

Birrhdate:
P Expires:
Russian

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes