To: 
From: 
Sent: Fri 4/26/2019 4:22:19 PM
Subject: Re: Change 's return ticket to Prague to earlier!

Great

Sent from my iPhone

On Apr 26, 2019, at 12:17 PM,  wrote:

Thank you!!! All done.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Ok sorry. Yes you may issue. ( I went back and replied also )
Sent from my iPhone

, I issued new ticket and VOIDED old one, but still need your authorization, please.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

You did not authorize ticketing. That is why, no need to call anyone.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Do I need to contact her? Why do you ask 'all ok'?

Sent from my iPhone

All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone

please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my Phone

## Regards, (cont.)

Key details from the email:

*   Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Request: Change return ticket to Prague AF1382, 7 am flight from Paris to Prague arriving 8:40 am on Sunday April 28th. Loc#VRKVSO.
*   Voided original return ticket from yesterday.
*   Total air reservation cost: $497.50.
*   Flight details: Sun, 28 Apr - Air France 1382 - Business - 1h 40m. Operated by JOON. Departing from Paris Charles de Gaulle Airport (CDG) at 7:00 am.

## Regards, (cont.)

Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

## Regards, (cont.)

for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

- Code share: JOON

• Sun, 28 Apr - Air France 1.382 - Business - lh 40m

- OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Thx

## Regards, (cont.)

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change [REDACTED]s return ticket to Prague to the AF1382
7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec.
Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at
americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.
[REDACTED]

Ok
Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was
checked in.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone

please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 Arnoncan Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the action of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for soricing purposes.



Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change-s s return ticket to Prague to the AF1382

## Regards, (cont.)

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of
American Express and you acknowledge that American Express is in no way responsible or liable for the actions
of the service provider and the only remedy for any claims relating to services or products provided by the
service provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.





please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change-s s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackncrMedge that American Express is in no way responsible or liable for the actions of the \ service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes.



All OK?

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone

please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
█████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to changes s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

- Reservation notes:
  - Voided original return from yesterday.
  - Your response is required to complete this reservation; please reply with authorization to proceed.

- Price & rules:
  - Total (including taxes & fees): $497.50
  - Ticket refundable; changes subject to fare difference
  - Code share: JOON

- Flight segment:
  | Date | Flight | Class | Duration | Operated by | Depart (Airport / Time) | Arrive (Airport / Time) |
  |---|---:|---|---:|---|---|---:|
  | Sun, 28 Apr | Air France 1382 | Business | 1h 40m | JOON | Paris Charles de Gaulle (CDG) — 7:00 am | Prague Vaclav Havel (PRG) — 8:40 am |

- Contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change-'s 's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

<u>Privacy Statement | Visit the Centurion Card • '•</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

fVf 2015 American Express, All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American FS— Express and you ackncrMedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rolabng to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes you authorize. We reserve the right to note profile and preference data for servicing purposes,



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Key information from the image:

*   Email conversation regarding a flight change request from Paris to Prague on April 28th (AF1382, 7am arrival 8:40am).
*   American Express Centurion Card information and disclaimer about third-party service providers.
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Operating hours: Monday-Friday, 9 AM - 5:30 PM EST.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

- Code share: JOON

- Flight: Air France AF1382 (Business), duration 1h 40m — Operated by JOON  
  - Date: Sunday, 28 April  
  - Depart: Paris Charles de Gaulle Airport (CDG) at 7:00 AM  
  - Arrive: Prague Václav Havel Airport (PRG) at 8:40 AM

- Request: change passenger's return ticket to AF1382 (7:00 AM CDG → 8:40 AM PRG) on Sunday, April 28

- Record locator: VRKVSO

- Sender: [name redacted], Centurion Relationship Manager  
  - Office hours: Mon–Fri 9:00 AM–5:30 PM EST  
  - "Please reply to this email and provide your authorization to proceed."

- Other notes: message includes "Sent from my iPhone"; portions of the image are blacked out/redacted.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

americanexpress.com/phishing.

2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to chang s return ticket to Prague to the AF1382 lam flight from Paris to Prague arriving : am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Prrvacy Statement I Visil the Cenluritn Card weh£nc

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note male and preference data for servicing purposes.



please respond.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDO) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknoMedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy fa any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andtor foes you authorize. Wo reserve the right to note profile and preference data I,." for servicing purposes.



Ok

Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

- Request: change passenger’s return to AF 1382 (7:00 am Paris → Prague arriving 8:40 am) on Sun, 28 Apr. Rec. Loc#: VRKVSO
- Flight: Air France 1382 (operated by JOON)
- Class & duration: Business — 1h 40m
- Depart: Paris Charles de Gaulle (CDG) at 7:00 am
- Arrive: Prague Václav Havel Airport (PRG) at 8:40 am
- Total price (including taxes & fees): $497.50
- Refund/change policy: Ticket refundable; changes subject to fare difference
- Codeshare: JOON
- Status notes: Voided original return from yesterday; response/authorization required to complete reservation
- Sender: [name redacted], Centurion Relationship Manager
- Additional: Hours Mon–Fri 9:00 am–5:30 pm EST; message sent from iPhone

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of
American Express and you acknowledge that American Express is in no way responsible or liable for the actions
of the service provider and the only remedy for any claims relating to services or products provided by the
service provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving : am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

@ 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknaMedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the Wvieti provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



All OK?

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

Key information:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Request to change a return ticket to Prague, AF1382, 7 AM flight from Paris to Prague arriving 8:40 AM on Sunday April 28th, Rec. Loc#VRKVSO
*   The original return from yesterday was voided.
*   American Express hours: Monday through Friday, 9 AM-5:30 PM EST.
*   American Express uses 3rd party concierge service providers.
*   A response is required to complete the reservation.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON (cont.)

are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change [REDACTED]s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

- Code share: JOON

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m

OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving : am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. : shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing L.." purposes



I issued new ticket and VOIDED old one, but still need your authorization, please.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

You did not authorize ticketing. That is why, no need to call anyone.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Do I need to contact her? Why do you ask 'all ok'?

Sent from my iPhone

All OK?

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Sent from my iPhone
- Message excerpt: "So the outbound remains on Yesterday's record locator? Nothing changed there correct? Do issue to get a statement like thanks"
- Status: Voided original return from yesterday
- Action required: "Your response is required to complete this reservation. Please reply to this email and provide your authorization to proceed."
- Price & ticket:
  - Total (including taxes/fees): $497.50
  - Ticket refundable; changes subject to fare difference
  - Code share: JOON
- Flight:
  - Sun, 28 Apr — Air France 1382 — Business — 1h 40m
  - Operated by JOON
  - Depart: Paris Charles de Gaulle Airport (CDG) at 7:00 am
  - Arrive: Prague Vaclav Havel Airport (PRG) at 8:40 am

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Key Information:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Request:** Change return ticket to Prague, flight AF1382 from Paris to Prague, arriving 8:40 am on Sunday, April 28th.
*   **Departure Time:** 7am
*   **Loc#VRKVSO**
*   **Hours:** Monday through Friday 9AM-530PM EST

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Voided original return from yesterday.

- Context note: "Voided original return from yesterday."

- Reservation summary:
  - Total air reservation (including taxes and fees): $497.50
  - Ticket: refundable; changes subject to fare difference
  - Code share: JOON

- Flight:
  - Sun, 28 Apr — Air France 1382 — Business — 1h 40m
  - Operated by JOON
  - Depart: Paris Charles de Gaulle Airport (CDG) — 7:00 am
  - Arrive: Prague Václav Havel Airport (PRG) — 8:40 am

- Action requested: "Please reply to this email and provide your authorization to proceed."

- Sender / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
  - Contact details appear redacted in the image

- Additional lines in message: "Thx", "Sent from my iPhone", "On it."

# 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.





please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

- Code share: JOON

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lit 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PIRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lit 40m OPERATED BY JOON (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change-s s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

<u>Privacy Statement | Visit the Centurion Card website •</u> 

<u>To learn</u> more about <u>e-mail</u> security or report a suspicious e-mail, please visit us at <u>3moricartexpress.comiphishing.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Ok

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lit 40m OPERATED BY JOON (cont.)

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

	- Sun, 28 Apr - Air France 1382 - Business - 1h 40m

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving : am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

- Status: Voided original return from yesterday. Response required to complete reservation.
- Price: Total air reservation (including taxes and fees): $497.50
- Fare rules: Ticket is refundable; changes subject to difference in fare
- Code share / Operated by: JOON
- Flight:
  - Date: Sun, 28 Apr
  - Airline/Number: Air France 1382
  - Cabin: Business
  - Duration: 1h 40m
  - Depart: Paris Charles de Gaulle Airport (CDG) at 7:00 am
  - Arrive: Prague Vaclav Havel Airport (PRG) at 8:40 am
- Action requested: Reply with authorization to proceed
- Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Block of information redacted/black box present in image

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

40 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknoielodgo that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tho service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.5O.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

• Ticket is refundable, changes are subject to difference in fare.

- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 4Om

OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change 's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To team more about email security or report a suspicious e-mail, please visit us at <u>americanexpress.comiphishimg.</u> 0 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Request: Change return ticket to AF1382 (7:00 AM Paris → Prague, arriving 8:40 AM) on Sunday, 28 Apr
- Record locator: VRKVSO
- Fare: Total air reservation (including taxes & fees): $497.50
- Refund/change: Ticket is refundable; changes subject to difference in fare
- Codeshare / Operated by: JOON
- Flight details:
  - Sun, 28 Apr — Air France 1382 — Business — 1h 40m
  - Depart: Paris Charles de Gaulle (CDG) at 7:00 AM
  - Arrive: Prague Václav Havel Airport (PRG) at 8:40 AM
- Status notes: Voided original return from yesterday; awaiting authorization to proceed. "Issue ticket as stated below."

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving : am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American • Express and you acknowledge that American Express is in no way responsible or liable for the actions of tho service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



please respond.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

# Morning! we need to change [REDACTED]'s return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO (cont.)

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change-'s 's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.