<table><tr><th>To: </th><th></th></tr><tr><td>From:</td><td>Natalia Molotkova</td></tr><tr><td>Sent:</td><td>Mon 12/17/2018 8:00:05 PM</td></tr><tr><td>Subject:</td><td>Itinerary INCL TICKETNO for</td></tr></table>

## Title: American Express ®

It was basic fare, so extra for bag and seat. It can be done on-line at <u>www.ba.com.</u> BA agent said the cost of the bag is 45.00USD on line, at the airport - $100.00.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova ██████████████████████████ wrote:

Doesn't say anything in fare rules, calling BA.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <██████████████████████████> wrote:

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## thanks (cont.)

| Field | Value |
|---|---|
| Greeting/Question | "Is a checked bag included in her ticket?" (recipient name redacted) |
| From (display) | American Express Travel |
| From (email) | itinerary@myamextravel.com |
| Date & Time | December 14, 2018 at 3:30:09 PM EST |
| To | [redacted] |
| Subject | Itinerary INCL TICKETNO for [redacted] |
| Record Locator | [redacted] |
| Header categories | FLIGHTS | HOTELS | CARS | CRUISES |
| Notice | DO NOT REPLY TO THIS EMAIL. This message was sent from a notification address and cannot accept incoming messages. |
| Contact phone | 1-877-877-0987 |
| Baggage info URL | https://myamextravel.com/baggage |

## thanks (cont.)

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPO

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan
FLIGHT BA 568

DEPARTING
Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING

## thanks (cont.)

- Image appears blank/white vertical strip with three faint vertical dashed/dotted guide lines evenly spaced.
- No chart elements, axes, labels, legend, data points, or textual content visible in the image itself.
- Context timestamp provided: "Mon, Dec 17 2018, 05:55 PM."

Mon, Dec 17 2018, 05:55 PM

Milan
Linate (LIN)

## British Airways

Operated By British Airways

Non-stop

Duration:2 Hrs

Departure Terminal:Terminal 5

## FLIGHT INFORMATION

[ ]

Your Seats:

H Economy Class

Airbus Industrie A320-100/200

Meals: Food-Bev/Pur

Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways:

## Milan to London

FLIGHT BA 569

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

## DEPARTING (cont.)

Key details from the image include:

*   **Arrival:** Fri, Dec 21 2018, 07:50 PM in London, at London Heathrow (LHR).
*   **Airline:** British Airways. Operated by British Airways
*   **Flight Type:** Non-stop.
*   **Duration:** 2 Hrs 5 Mins.
*   **Arrival Terminal:** Terminal 5.
*   **Flight Info:** M Economy Class, Airbus Industrie A319, Meals: Food-Bev/Pur, Baggage: NIL per adult.
*   **Flight Confirmation:** British Airways.
*   **Ticket:** E-Ticket BA.
*   **Passenger information is also included.**

## DEPARTING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

When you travel more than 100 miles from home. you have 24/7 medical. lec select emergency coordination and assistance services, including medical an. XXXXXXXXXXt, cash wires and more. Card Members may be responsible for third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>vyww.Vie</u> the most up to date and accurate entry/exit requirements for your travel destir changes, American Express cannot guarantee the accuracy of the informatior disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to r• offers from American Express. For details about our e-mail practices. please Express Privacy Statement at <u>WVAV.  amet icanexeress .com pri va</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobi website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including. t resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Liability Statement. American Express Travel Related Services Company, Inc subsidiaries, affiliates and representatives (collectively. "Amex") act as an ag( and you understand and agree that Amex shall not be liable for any loss, injui to persons or property resulting, directly or indirectly. from (1) the acts of omi: suppliers, including but not limited to delays. overbooking's, cancellation of s( operations. accidents or failures of equipment, or changes in fares, itineraries acts of God. fires. earthquakes, floods, climatic aberrations. acts of governm( unrest. strikes, riots, theft, disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mat meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independe a fiduciary. We want you to be aware that certain suppliers pay us commissic for reaching sales targets or other goals, and from time to time may also pros travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Expr American Express products to pay for supplier products and services. From ti enter into other business relationships with suppliers and these arrangement: types of compensation and incentives we receive. are subject to change. In id recommending itineraries, we may consider a number of factors, including su your preferences. The relationships we have with suppliers may also influenc identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Trave

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?
Sent from my iPhone
Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for

FLIGHTS | HOTELS | CARS | CRUISES

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL (cont.)

## RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only cannot accept incoming messages. If you have any questions, please contact Cen. Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https Brnyarnextravel corn/baggage</u>

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## London to Milan

# YOUR TRIP DETAILS (cont.)

## FLIGHT BA 568

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs
Departure Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats:
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

FLIGHT CONFIRMATION

British Airways

# YOUR TRIP DETAILS (cont.)

## Milan to London

FLIGHT BA 569

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs 5 Mins
Arrival Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION



Your Seats:

M Economy Class
Airbus Industrie A319
Meals: Food-Bev/Pur
Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

- Document: FLIGHT CONFIRMATION
- Airline: British Airways — [redacted]
- Section: TRAVELLER INFORMATION
  - Traveller name: [redacted block]
- E-TICKET
  - Ticket: BA [redacted]
- Emergency assistance (American Express Global Assist)
  - Summary: 24/7 medical, legal and emergency coordination when traveling >100 miles from home
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977
- Manage trip: "Manage Your Trip" button; instruction to view/manage by logging onto American Express Travel
- Entry/exit info: Advises periodically reviewing up-to-date entry/exit and visa requirements (reference to Visacent(er) / American Express disclaimer)

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>WNWamericanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Rea website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a ple

Please be advised that certain mandatory hotel-imposed charges, including. but not resort or facility fees. may be applicable to your stay and payable to the hotel opera from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and subsidiaries, affiliates and representatives (collectively. 'Amex') act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury. exp to persons or property resulting, directly or indirectly. from (1) the acts of omissions suppliers. including but not limited to delays. overbooking's, cancellation of service' operations. accidents or failures of equipment, or changes in fares. itineraries or scl acts of God. fires, earthquakes. floods. climatic aberrations. acts of governmental a unrest. strikes, riots, theft. disease, accidents or failures related to the public interne telecommunications lines or facilities. or third party technology systems. or any orb, the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making ar meet your individual needs. We consider various factors in identifying travel supplie recommending specific itineraries. In this role. we are acting as an independent thin a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide ins travel counselors. Certain suppliers may also provide compensation to us for varioi administrative services that we perform for them. such as granting them access to r channels. participating in marketing programs and supporting technology initiatives receive compensation from suppliers when customers use the American Express C: American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements. inch types of compensation and incentives we receive. are subject to change. In identifyi recommending itineraries. we may consider a number of factors. including supplier your preferences. The relationships we have with suppliers may also influence the : identify and the itineraries we recommend.

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Ager

Doesn't say anything in fare rules, calling BA.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
█████████████████████████
Hours: Mon through Friday 9AM-530PM EST

thanks

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova
wrote:

Key information:
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Contact Hours: Mon - Fri 9 AM - 5:30 PM EST
*   Email Subject: Itinerary INCL TICKETNO for [redacted]
*   Sender: American Express Travel <itinerary@myamextravel.com>
*   Date: December 14, 2018 at 3:30:09 PM EST
*   Record Locator: [redacted]

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only a cannot accept incoming messages. If you have any questions. please contact Centu Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://mvamextravel cam/baggage</u>

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT
Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY
Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA
London to Milan

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop

Duration:2 Hrs

Departure Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats:.
H Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways

Milan to London

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM

London

London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop

Duration:2 Hrs 5 Mins

Arrival Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats:



M Economy Class

Airbus Industrie A319

Meals: Food-Bev/Pur

Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## TRAVELLER INFORMATION

E-Ticket.
Ticket BAR [Redacted].

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST

When you travel more than 100 miles from home, you have 24/7 medical, legal. finar select emergency coordination and assistance services. including medical and legal r XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the cos third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentra</u> the most up to date and accurate entry/exit requirements for your travel destination. C changes, American Express cannot guarantee the accuracy of the information provide disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive e offers from American Express. For details about our e-mail practices, please review tl Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST (cont.)

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reads website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleas

Please be advised that certain mandatory hotel-imposed charges. including, but not li resort or facility fees. may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding tl amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and it: subsidiaries. affiliates and representatives (collectively, "Amex') act as an agent for tr and you understand and agree that Amex shall not be liable for any loss, injury, expel to persons or property resulting, directly or indirectly, from (1) the acts of omissions c suppliers. including but not limited to delays. overbooking's. cancellation of services, operations, accidents or failures of equipment. or changes in fares, itineraries or sche acts of God, fires, earthquakes. floods. climatic aberrations. acts of governmental alit unrest, strikes, hots. theft. disease, accidents or failures related to the public internet, telecommunications lines or facilities. or third party technology systems. or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arra meet your individual needs. We consider various factors in identifying travel suppliers recommending specific itineraries. In this role, we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as w for reaching sales targets or other goals. and from time to time may also provide ince travel counselors. Certain suppliers may also provide compensation to us for various administrative services that we perform for them, such as granting them access to ou channels. participating in marketing programs and supporting technology initiatives. I receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements. incluc types of compensation and incentives we receive. are subject to change. In identifyin≤ recommending itineraries, we may consider a number of factors, including supplier a, your preferences. The relationships we have with suppliers may also influence the su identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Se Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agenc

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST (cont.)

| Field | Text |
|---|---|
|Opening line|Let me have a look.|
|Sender name|Natalia (Natasha) Molotkova|
|Role|Centurion Relationship Manager|
|Contact|(black redacted block in image)|
|Hours|Mon through Friday 9AM-530PM EST|
|Question in message|Hi nAtasha. Is a checked bag included in her ticket?|
|Device note|Sent from my iPhone|
|Footer|Begin forwarded message:|

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST (cont.)

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for 

FLIGHTS| HOTELS| CARS| CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877- 877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>htlpslirnyamextravel comfbaqqaqe</u>

Other Information

# YOUR TRIP DETAILS (cont.)

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

DEPARTING
Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

ARRIVING
Mon, Dec 17 2018, 05:55 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

| Airline           | British Airways                                      |
| ----------------- | ---------------------------------------------------- |
| Flight Type       | Non-Stop                                             |
| Flight Duration   | 2 Hours                                              |
| Departure Terminal| Terminal 5                                           |
| Flight Information|                                                       |
| Seats             | [Redacted]                                         |
| Class             | H Economy                                            |
| Aircraft          | Airbus Industrie A320-100/200                         |
| Meals             | Food-Bev/Pur                                         |
| Baggage           | NIL per adult                                        |
| Flight Number     | BA 569                                               |
| Route             | Milan to London                                      |
| Departing         | Fri, Dec 21 2018, 06:45 PM, Milan, Linate (LIN)      |
| Arriving          | Fri, Dec 21 2018, 07:50 PM, London, Heathrow (LHR) |

# YOUR TRIP DETAILS (cont.)

| Category            | Details               |
|---------------------|-----------------------|
| Airline             | British Airways       |
| Flight Type         | Non-stop              |
| Duration            | 2 Hrs 5 Mins          |
| Arrival Terminal    | Terminal 5            |
| Seat Class          | M Economy Class       |
| Aircraft            | Airbus Industrie A319 |
| Meals               | Food-Bev/Pur          |
| Baggage Allowance   | NIL per adult         |
| Ticket              | E-Ticket               |

# YOUR TRIP DETAILS (cont.)

party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www. americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires. earthquakes, floods.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public Internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors. including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TAM 669 Registered Iowa Travel Agency.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)