To: Natalia Molotkova
From: Lesley Groll
Sent: Tue 7/18/2017 9:42:24 PM
Subject: Re: Need the change and tickets!

## Ah. Got it. Thx

- Document: email thread (multiple forwards), stamped "Sent from my iPhone"
- Dates/times: Jul 18, 2017 — 5:24 PM and 5:04 PM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours (listed twice): Mon through Friday 9AM–5:30PM EST
- Key messages:
  - "I will use existing Delta ticket for [redacted], for AA return portion - value is less then 200.00, nothing to use as a credit."
  - "OK, for [redacted] will be add collect fro changing existing Delta of 146.00. Setting up exchange, OK?"
  - "Yes. These are same as before. Perfect! Does she get a credit for the flight she will no longer take?"
- Several recipient details and lines are redacted (black boxes) throughout the thread.

## Ah. Got it. Thx (cont.)

- Email timestamp: Jul 18, 2017, 5:07 PM
- Sender: Centurion Relationship Manager (name redacted)
- Business hours: Mon–Fri 9:00 AM–5:30 PM EST
- Requested actions / notes:
  - Cancel Delta one-way from St. Thomas (STT) to JFK; passenger will have a Delta credit of $456.06 (minus change fee).
  - Do not change existing AA round-trip (would cost more to convert to one-way).
  - Change existing return to Paris (date adjustment mentioned); additional collect of $125.00 to be charged.
  - Passenger will no longer need STT→NY flight on Thursday 20th (per later note).
  - Requesting confirmation: "OK to proceed?"

Itinerary (as shown)
| Flight | Date | From | To | Dep | Arr |
|---|---:|---|---|---:|---:|
| DL 2 | 20 JUL | JFK | SAN | 7:20 PM | 10:45 PM |
| DL 1798 | 23 JUL | SAN | JFK | 9:45 PM | 6:14 AM |

## Ah. Got it. Thx (cont.)

with Jeffrey on his plane back to NY. She WILL still take her flight from NY to SAn Diego and back!

███- she will no longer fly back to NY either on Thursday. We need to change her ticket
she is holding to fly home this Friday July 21 to Next Friday July 28. Can we get her the
same flight?

10:25pm A███ to depart JFK via Norwegian Air#7020 (Rec. Loc#KRXZTS)

## Ah. Got it. Thx (cont.)

I guess we will have credits for both girls for their flights from STT to NY? Let me know
what the credit amount for each is please. Thanks.

Sent from my iPhone

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## Ah. Got it. Thx (cont.)

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