To: Amex Centurian Travel[███████████████████████████████████████]
From: Lesley Groff
Sent: Thur 12/13/2018 4:48:13 PM
Subject: Re: Itinerary INCL TICKETNO for ████████/████████ 13DEC18 █████████

ok …thanks

On Dec 13, 2018, at 11:46 AM, Natalia Molotkova
<██████████████████> wrote:

Yes, ticket is issued. Some airlines stop on line check in at some point on the day of arrival.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████
█████████████
Hours: Mon through Friday 9AM-530PM EST

ok...but ticket is ok..we did everything we needed to do? (like normal!) right?

On Dec 13, 2018, at 11:38 AM, Natalia Molotkova ████████████████████████ wrote:

Not sure, may be she can only check in at the airport. I don't know.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████
██████████████
Hours: Mon through Friday 9AM-530PM EST

any reason why ████ █████ would receive this? she is on her way to airport now...please please do

Begin forwarded message:

From: ██████████████████████████
Subject: Re: Itinerary INCL TICKETNO for ██████████/████████ 13DEC18 ███████
Date: December 13, 2018 at 11:03:15 AM EST
To: Lesley Groff <█████████████████>

We'll find out only on the border

On Thu, 13 Dec 2018 at 5:52 PM, Lesley Groff <█████████████████████> wrote:

please use below address:

Marriott, <u>3030 Holiday Dr, Fort Lauderdale, FL 33316</u>

- Location: Marriott, 3030 Holiday Dr, Fort Lauderdale, FL 33316

- Thread summary (Dec 13, 2018):
  - 10:44 AM — [Sender A] wrote: Asks if "the number" should be included; assumes yes; thanks and appreciation.
  - 10:28 AM — [Sender B] wrote: Traveling with Israeli passport; stuck on online check-in question "Where do you stay" (can't continue without it); asks whether to book via Booking.com or similar and for help fixing it.
  - 9:53 AM — [Sender C] wrote: Brief greeting/thanks.
  - 4:57 PM — [Sender A] (from iPhone) wrote: My agent has your new Israeli [redacted]; not sure if it is on the ticket.
  - 5:38 PM — [Sender A] (from iPhone) wrote: Knows they gave the agent the Israeli [redacted]; trying to find out if it was included.
  - Top-most reply: YES, your Israeli [redacted] is included on the ticket; shows a large redacted block of the ticket info and asks to confirm check-in is OK.

- Key entities/issues:
  - Israeli passport / passport number (redacted)
  - Airline ticket inclusion of passport info (confirmed)
  - Online check-in blocked by missing "Where do you stay" info
  - Travel agent involvement (has passport info)
  - Multiple redacted names/email addresses and a large redacted ticket screenshot.

There is no number of the passport, right?

On Thu, 13 Dec 2018 at 4:50 PM, Lesley Groff <> wrote:
Hi . Here is your ticket!! Confirm receipt please. Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <>
Date: December 12, 2018 at 1:53:21 PM EST
To: 
Subject: Itinerary INCL TICKETNO for  13DEC18 

FLIGHTS | HOTELS | CARS

DO NOT REPLY to this email. You will not receive a notification or response if you have an

1-877-877-0

If airline tick'

Airline Bagg

visiting:

https://myan

## Other In

• CITIZENS

Tel Aviv

## DEPARTING

Thu. Dec 13

Tel Aviv Yaf

Ben Gurion

## ARRIVING

Fri, Dec 14 2

Newark

Newark Libe

United Airli

Operated By Ur

## ARRIVING (cont.)

Non-stop

Duration:12

Arrival Term

FLIGHT INF

Your Seats:

L Economy

Boeing 777-

Meals: Dinner

Baggage: 1F

FLIGHT CO

United Airlin

Newark

FLIGHT UA

DEPARTING

Fri, Dec 14 2

Newark

Newark Libe

ARRIVING

Fri, Dec 14 2

West Palm E

Palm Beach

United Airli

## ARRIVING (cont.)

Operated By Ur

Non-stop

Duration:2

Departure T

FLIGHT INF

Your Seats:

L Economy

Boeing 737-

Meals: Food

Baggage: 1F

## FLIGHT CO

United Airlin

## West Pa

## DEPARTING

Sun, Dec 16

West Palm I

Palm Beach

## ARRIVING

Sun, Dec 16

Newark

Newark Libe

## ARRIVING (cont.)

## United Airli

Operated By Ur

Non-stop

Duration:2

Arrival Term

## FLIGHT INF

Your Seats:

S Economy

Airbus Indus

Meals: Food

Baggage: 1F

## FLIGHT CO



Newark

## DEPARTING

Sun. Dec 16

Newark

Newark Libe

## ARRIVING

Mon. Dec 17

Tel Aviv Yaf

Ben Gurion

## ARRIVING (cont.)

## United Airli

Operated By Ur

Non-stop

Duration:10

Departure T

Arrival Term

## FLIGHT INF

Your Seats:

S Economy

Boeing 777-

Meals: Dinner

Baggage: 1F

## FLIGHT CO

United Airlin

## FLIGHT CO (cont.)

Not sure, may be she can only check in at the airport. I don't know.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

any reason why ████ ████ would receive this? she is on her way to airport now...please please don't tell

Begin forwarded message:

From: ███████████████████████████
Subject: Re: Itinerary INCL TICKETNO for ██████████/████████ 13DEC18 ██████████
Date: December 13, 2018 at 11:03:15 AM EST
To: ██████████████████████████>

We'll find out only on the border

On Thu, 13 Dec 2018 at 5:52 PM, Lesley Groff

wrote:

please use below address:

Marriott <u>3030 Holiday Dr. Fort Lauderdale. FL 33316</u>

YES, your israe

s included on the ticket:

this is what I have:

let me know you get check in and all is good.

:) Lesley

On Dec 13, 2018, at 10:44 AM, ██████████ <█████████████████> wrote:

I don’t know if it should be included (I mean the number)
I assume yes
Thank you so much!
I very appreciate it

On Thu, 13 Dec 2018 at 5:38 PM, ████████████████████████████> wrote:

## FLIGHT CO (cont.)

- Document type: email thread (multiple forwarded/replied messages). Several names/addresses redacted.

- Key timestamps:
  - Dec 12, 2018 at 1:53:21 PM EST — forwarded message header from "American Express Travel".
  - Dec 13, 2018 at 9:53 AM — incoming message asking about passport number.
  - Dec 13, 2018 at 4:50 PM — ticket sent (request to confirm receipt).
  - Dec 13, 2018 at 4:57 PM — agent asks if new Israeli [passport/ticket] is on file.
  - Dec 13, 2018 at 10:28 AM — traveler explains online check-in problem.
  - (Multiple “Sent from my iPhone” footers)

- Extracted message content (verbatim where short/important):
  - "There is no number of the passport, right?"
  - "Hi [redacted]. Here is your ticket!! Confirm receipt please."
  - "No. I'm traveling with Israel passport. Can you help me, there's a question in 'online checkin' - 'Where do you stay' and without it I can't continue. Is it better to book it via Booking or smth like this? Cos I really don't know how to fix it"
  - "My agent has your new Israeli [redacted] I am not sure if it is on here."
  - Forwarded header: From: "American Express Travel" <[redacted]>
  - Forwarded header: Date: December 12, 2018 at 1:53:21 PM EST
  - Subject (partial): "Itinerary INCL TICKETNO for [redacted] / [redacted] 13DEC18 [redacted]"

- Key entities/issues:
  - Traveler using Israeli passport.
  - Problem with airline/online check-in requiring "Where do you stay" field (blocks check-in).
  - Question whether to add accommodation via Booking.com or similar to proceed.
  - Ticket/itinerary issued via American Express Travel (ticket number referenced in subject).
  - Request to confirm receipt of ticket.

- Notes:
  - Several email addresses/names and parts of the subject/body are redacted in the image.

## FLIGHT CO (cont.)

DO NOT REPLY TO
notification only add
have any questions,
877-0987.

If airline tickets are :
Airline Baggage Fee
https://myamextrave

Other Informa
• CITIZENS OF ISR
Tel Aviv Yafo
FLIGHT UA 91

## FLIGHT CO (cont.)

## DEPARTING

Thu, Dec 13 2018, 1
Tel Aviv Yafo
Ben Gurion Intl (TO"

## ARRIVING

Fri, Dec 14 2018, 04
Newark
Newark Liberty Inter

## United Airlines

Operated By United Airline

Non-stop

Duration:12 Hrs 20

Arrival Terminal:Te

## FLIGHT INFORMAT

Your Seats: 53B
L Economy Class
Boeing 777-300Er
Meals: Dinner
Baggage: 1PC per a

## FLIGHT CONFIRMA

Newark to WE

FLIGHT UA 1489

## FLIGHT CONFIRMA (cont.)

## DEPARTING

Fri, Dec 14 2018: 07
Newark
Newark Liberty Inter

## ARRIVING

Fri, Dec 14 2018, 1C
West Palm Beach
Palm Beach Internal

## United Airlines

Operated By United Airline

Non-stop

Duration:2 Hrs 57 A

Departure Termina

## FLIGHT INFORMAT

Your Seats: 32F
L Economy Class
Boeing 737-700
Meals: Food-Bev/Pu
Baggage: 1PC per a

## FLIGHT CONFIRMA



West Palm Be

FLIGHT UA 1935

## FLIGHT CONFIRMA (cont.)

## DEPARTING

Sun, Dec 16 2018, C
West Palm Beach
Palm Beach Internal

## ARRIVING

Sun, Dec 16 2018, C
Newark
Newark Liberty Inter

## United Airlines

Operated By United Airline

Non-stop

Duration:2 Hrs 50 K

Arrival Terminal:Te

## FLIGHT INFORMAT

Your Seats: 29A
S Economy Class
Airbus Industrie A31
Meals: Food-Bev/Pu
Baggage: 1PC per a

FLIGHT CONFIRMA



Newark to Tel

FLIGHT UA 90

## FLIGHT INFORMAT (cont.)

## DEPARTING

Sun, Dec 16 2018, 1
Newark
Newark Liberty Inter

## ARRIVING

Mon, Dec 17 2018, f
Tel Aviv Yafo
Ben Gurion Intl (TLNI

## United Airlines

Operated By United Airline

Non-stop

Duration:10 Its 15

Departure Termina

Arrival Terminal:Te

## FLIGHT INFORMAT

Your Seats: 33B
S Economy Class
Boeing 777-300Er
Meals: Dinner
Baggage: 1PC per a

## FLIGHT CONFIRMA

TR

## FLIGHT CONFIRMA (cont.)