To: Natalia Molotkova
From: Lesley Goff
Sent: Wed 12/5/2018 3:43:57 PM
Subject: Re: 's family. Can you check the flight? We are worried not 5 seats

Yes

Key details from the image:

*   **Hotel Room Requirements:**
    *   2 adults
    *   2 adults + 1 bed for a teenage kid
    *   2 adults
    *   1 adult
    *   Total 4 rooms needed?
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Hours: Mon-Fri 9AM-530PM EST
*   **Air Reservation:** $1248.00 ($249.60 per ticket). Higher fare today.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for 1 family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova
wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

	- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

12345

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, rote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM,  wrote:
- -
- -Hi !

- -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, wrote:

- -

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

-Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

The image shows a list with numbers from 1 to 5. The items on the list are obscured.


Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I worry the flight does not have enough seats. Can you lett•now. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

## From:

Date: December 4, 2018 at 3:50:36 PM EST
To
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, rote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote: - -Hi Les! -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, rote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.



- -Sent from my iPhone

## From: (cont.)

:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any purchases,
shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing
purposes.



I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for Yulias family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <██████████████████████████████> wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

## From: (cont.)

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

## Regards, (cont.)

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████████████████ wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, vrote:

- Hi

[ ]

- -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

- -Sent from my iPhone

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any purchases,
shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing
purposes.



ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

## Regards, (cont.)

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

- Image: blacked-out rectangular block containing a vertically numbered list.
- Visible elements: numbers "1)" through "5)" down left margin; all list content fully redacted/obscured.
- Surrounding text (provided): "Hours: Mon through Friday 9AM-530PM EST" and "Sent from my iPhone".

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Yulias family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: ██████████████████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ████████████████████████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████████████ wrote:

## Regards, (cont.)

*   Hotel information is needed (number of rooms, dates)
*   Help with hotel in Minsk is requested.
*   Natasha is working on new dates and hotel, cancelling Milan hotel.
*   Emails sent on Dec 4, 2018 at 3:37 PM and 3:36 PM.