To: ██████████[██████████]
From: Natalia Molotkova
Sent: Mon 1/7/2019 7:59:17 PM
Subject: Change or new ticket for ██████

Title: American Express ®
On its way.

- Sender: Centurion Relationship Manager (name redacted)  
- Contact hours: Mon–Fri 9:00 AM–5:30 PM EST

- Action requested: Reply to email to authorize and issue ticket for passenger (name redacted)

- Price & rules:
  - Total (including taxes/fees): $667.20
  - Ticket: non-refundable
  - Change penalty: EUR 35.00 + fare difference

- Flight:
  - Date: Tue 08 Jan
  - Airline / Flight: Aeroflot 103
  - Class: Economy
  - Duration: 9h 15m
  - Depart: New York John F. Kennedy Airport (JFK) at 7:10 PM
  - Arrive: Moscow Sheremetyevo Airport (SVO) at 12:25 PM

- Additional note: Request to refund what can be recovered on original ticket and issue the new ticket (text truncated).

$667.20. Can you give me the details of timing.  is asking. Once she knows we can determine Kaliningrad trip. Thanks

Sent from my iPhone

We actually changed her return from Miami to Moscow to STT - Moscow. It is refundable ticket, but partially used, I can request partial refund (not sure how much).

New ticket on Aeroflot to Moscow is $667.20 restricted or fully refundable at $802.20.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Jeffrey will bring █████ ███████ with him to NY tomorrow afternoon. We need to get her a
one way ticket from NY to Moscow on 7pm flight. We are holding a ticket for her to return to
Moscow from Miami. (███████). What to do? Also, I still don't know what we are doing with her
ticket to Kaliningrad. We may cancel. Just leave for now.

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $667.20.

	• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Tue 08 Jan - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please get us refund for whatever we can get on original ticket. Please issue the new ticket at $667.20. Can you give me the details of timing.  is asking. Once she knows we can determine Kaliningrad trip. Thanks

Sent from my iPhone

We actually changed her return from Miami to Moscow to STT - Moscow. It is refundable ticket, but partially used, I can request partial refund (not sure how much).

New ticket on Aeroflot to Moscow is $667.20 restricted or fully refundable at $802.20.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Jeffrey will bring with him to NY tomorrow afternoon. We need to get her a one way ticket from NY to Moscow on 7pm flight. We are holding a ticket for her to return to Moscow from Miami. C ). What to do? Also, I still don't know what we are doing with her ticket to Kaliningrad. We may cancel. Just leave for now.

Sent from my iPhone