## To:

From: Natalia Molotkova

Sent: Thur 7/27/2017 3:47:00 PM

Subject: Ticket Change for (Rec. Loc#KRXZTS) AND NEW PURCHASE FOR HER

Title: American Express ®

- Dates/times: Jul 27, 2017 — 9:51 AM and 10:08 AM (messages in an email chain); multiple "Sent from my iPhone" notices.
- Sender(s): [Name redacted] — title: Centurion Relationship Manager; contact block redacted.
- Office hours: Mon–Fri 9AM–5:30PM EST.
- Key actions/requests:
  - "Let me call ticketing, to rush it."
  - Request: will the new ticket to STT be emailed soon? (so it can be forwarded to [recipient redacted]).
  - "We still have Delta credit for her, will try to use next time."
  - For [passenger redacted]'s tomorrow flight: use credit from partially used AA ticket; add collect $194.04.
- Redactions: several email/address blocks are blacked out in the image.

## To: (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon through Friday 9AM–5:30PM EST
- Thread date/time: Jul 27, 2017 at 9:13 AM
- Notes in thread: "OK"; "Great. Please issue both as stated below!"; "Sent from my iPhone"
- Several contact blocks are redacted.

| Flight | Date | From | To | Dep | Arr | Total fare | Fare type |
|---|---:|---|---|---:|---:|---:|---|
| AA 936 | 28JUL | JFK (NYC) | STT | 09:30A | 01:39P | USD 407.00 | PRIVATE |

- Return flight: additional collection to change return to Aug 4 = $125.00 — question: "OK to change?"

## To: (cont.)

Morning, received it, working on it.

[ ]

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! We need to change the ticket we are holding for  to go from NY to Paris to the following Friday: Aug. 4! Same flight is fine if possible. Rec. Loc#KRXZTS)

We also need to get  a one way, coach ticket from NY to STT tomorrow morning, direct, any airport, best price in the market...

Let me know what that is! thanks, ████████

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