To: @centurion.com]
From: Lesley Groff
Sent: Thur 9/6/2018 4:33:40 PM
Subject: Re: Itinerary for  07SEP18 UERLFH

Can we void?
Sent from my iPhone
On Sep 6, 2018, at 12:26 PM,  <@centurion.com> wrote:

- Main message: "It is refundable with refund fee, did you see disclosure below?"
- Action/status: "Ticket is on its way."
- Follow-up request: "Actually, we should reserve a ticket for next Friday please. Do refundable."
- Sent from: "Sent from my iPhone"
- Thread header: "On Sep 6, 2018, at 10:37 AM, [redacted] <[redacted]> wrote:"
- Signature (repeated):
  - Name: [redacted] (Natasha) — (main name redacted; nickname shown)
  - Title: Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST
- Several lines and fields are blacked out/redacted throughout the email.

Actually, we should reserve a ticket for next Friday please Do refundable.

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ ███████ <████████████████████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
Natasha

- Sender: (Natasha) [redacted], Centurion Relationship Manager (email domain @centurion.com)  
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST

Reservation summary:
- Total air reservation (including taxes & fees): $3,095.21
- Ticket refundable; cancellation penalty: $300.00
- Instruction: "Please reply to this email and provide your authorization to proceed." / "Please issue below ticket for [redacted]."

Flight segments:
- Outbound — Fri 07 Sep — Swiss Intl Air Lines 23 — Economy — 7h 50m  
  - Depart: New York John F Kennedy Airport (JFK) at 7:25 PM  
  - Arrive: Geneva Cointrin Intl Airport (GVA) at 9:15 AM
- Return — Wed 12 Sep — Swiss Intl Air Lines 22 — Economy — 8h 40m  
  - Depart: Geneva Cointrin Intl Airport (GVA) at 11:45 AM  
  - Arrive: New York John F Kennedy Airport (JFK) at 2:25 PM

Other text snippets:
- "No, I checked all the way till the end of October."  
- Question: "Does the fare go down if we do a different return date? It doesn't matter when return is."  
- "Sent from my iPhone."

Please issue refundable $3095.21
Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A
2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee.
$4302.21 - fully refundable

Regards,
Natasha
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as chz

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>

Date: September 4, 2018 at 11:57:03 AM EDT

To:
Subject: Itinerary for 07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. If you have any questions, please contact Centurion Travel Service at 1-800-221-1234.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacnage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attacl travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed unti

## American Express Travel UERLFH
Record Locator (cont.)

<table><tr><th rowspan="3" colspan="4">office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

Other Information</th></tr><tr></tr><tr></tr><tr><td colspan="4">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information</td></tr><tr><td>Date </td><td></td><td>07 Sep 2018</td><td></td></tr><tr><td>Airline </td><td></td><td>Swiss International Airlines</td><td></td></tr><tr><td>Airline Record Locator</td><td></td><td>W4L58Y </td><td></td></tr><tr><td>Flight/Class </td><td></td><td>LX 23 B Economy Class</td><td></td></tr><tr><td>Origin </td><td></td><td>New York, John F Kennedy International</td><td></td></tr><tr><td>Destination </td><td></td><td>Geneva, Geneve-cointrin</td><td></td></tr><tr><td>Departing </td><td></td><td>07:25 PM</td><td></td></tr><tr><td>Arriving </td><td></td><td>09:15 AM / 08 Sep 2018</td><td></td></tr><tr><td>Departure Terminal</td><td></td><td>Terminal 4</td><td></td></tr><tr><td>Arrival Terminal</td><td></td><td>Terminal 1</td><td></td></tr><tr><td>Estimated Time</td><td></td><td>7 Hrs 50 Mins</td><td></td></tr><tr><td>Stops </td><td></td><td>Non-stop </td><td></td></tr><tr><td></td><td></td><td></td><td></td></tr><tr><td colspan="4">Confirmed 
<u>Entry and Exit Information for Travel</u></td></tr><tr><td colspan="4">American Express strongly recommends that you periodically review <u>www.Visacentral.com/arr</u>
requirements for your travel destination. Due to frequent changes, American Express cannot g:
expressly disclaims any liability for any inaccurate or incomplete information contained on that</td></tr><tr><td colspan="4">You may receive customer service emails even if you have requested not to receive email mar
mail practices, please review the American Express Privacy Statement at <u>www.americanexpre</u></td></tr><tr><td colspan="4">See attached itinerary PDF or link for full terms and conditions.</td></tr><tr><td colspan="4">PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer</td></tr><tr><td colspan="4"><u>http://www.adobe.conVproducts/acrobat/readstep.html</u> </td></tr><tr><td colspan="4">Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.</td></tr><tr><td colspan="4">Please be advised that certain mandatory hotel-imposed charges, including, but not limited to,
payable to the hotel operator at check-out from the property. You may wish to inquire with the
such charges.</td></tr><tr><td>Liability Statement. American</td><td></td><td>Express Travel Related Services Company,</td><td>Inc. and its parent,</td></tr></table>

## American Express Travel UERLFH
Record Locator (cont.)

"Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be!

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incen to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subji itineraries, we may consider a number of factors, including supplier availability and your prefer' influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge you are responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize.
preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $3095.21.
• Ticket is refundable, cancellation penalty of $300.00 will apply; changes are subject to difference in fare plus $300.00 change fee.
• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am
• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm
Please reply to this email and provide your authorization to proceed.

## American Express Travel UERLFH
Record Locator (cont.)

Regards,
(Natasha)|

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re <u>ards,</u>
(Natasha)

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

## American Express Travel UERLFH
Record Locator (cont.)

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Flight Information

Date 07 Sep 2018
Airline Swiss International Airlines
Airline Record Locator W4L58Y
Flight/Class LX 23 B Economy Class
Origin New York, John F Kennedy International
Destination Geneva, Geneve-cointrin
Departing 07:25 PM
Arriving 09:15 AM / 08 Sep 2018
Departure Terminal Terminal 4
Arrival Terminal Terminal 1

## Other Information (cont.)

Estimated Time: 7 Hrs 50 Mins
Stops: Non-stop

Confirmed
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including

## Other Information (cont.)

supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.
California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I'm ao sorry. I was just asked to cancel this ticket. Means we don't need the car service as well. Thank you anyway! Please void. She may go next Friday

Sent from my iPhone

On Sep 6, 2018, at 10:37 AM, █████ █████ <████████████████████> wrote:

Thank you, ticket is on its way.

Regards,
█████ (Natasha) █████

Centurion Relationship Manager
█████████████████████████
██████████

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for █████ ███████. thanks!

On Sep 6, 2018, at 10:02 AM, █████ █████ <████████████████████████>
wrote:

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to ch

## Other Information (cont.)

- Total air reservation (including taxes & fees): $3,095.21
- Fare options:
  - $3,095.21 — refundable with $300.00 cancellation/refund fee
  - $4,302.21 — fully refundable
- Cancellation penalty: $300.00
- Airline / cabin: Swiss Intl Air Lines — Economy
- Itinerary:
  - Outbound — Flight LX 23 — 07 Sep (Fri)
    - JFK (New York John F. Kennedy) depart 07:25 PM → GVA (Geneva Cointrin) arrive 09:15 AM
    - Duration: 7h 50m
  - Return — Flight LX 22 — 12 Sep (Wed)
    - GVA depart 11:45 AM → JFK arrive 02:25 PM
    - Duration: 8h 40m
- Booking notes in message:
  - Request: “Please issue refundable $3,095.21”
  - “Please reply to this email and provide your authorization to proceed.”
  - Question: “Does the fare go down if we do a different return date?”
- Sender role: Centurion Relationship Manager (contact hours Mon–Fri 9:00 AM–5:30 PM EST)

## Other Information (cont.)

Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address. If you have any questions, please contact Centurion Travel Service at 1-: .

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attached for your travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for easy access in the future:

## View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM 108 Sep 2018</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Departure Terminal</th><th>Terminal 4</th></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentratcomiarr</u> requirements for your travel destination. Due to frequent changes, American Express cannot gi expressly disclaims any liability for any inaccurate or incomplete information contained on that

You may receive customer service emails even if you have requested not to receive email mar mail practices, please review the American Express Privacy Statement at <u>www.americanexprE</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer I

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, payable to the hotel operator at check-out from the property. You may wish to inquire with the such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, : "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, inc services, cessation of operations, accidents or failures of equipment, or changes in fares, itiner floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, di telecommunications lines or facilities, or third party technology systems, or any other cause be!

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangement: factors in identifying travel suppliers to you and recommending specific itineraries. In this role, fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incen to time may also provide incentives to our travel counselors. Certain suppliers may also provic administrative services that we perform for them, such as granting them access to our marketi supporting technology initiatives. In addition, we receive compensation from suppliers when cu Express products to pay for supplier products and services. From time to time we may enter it arrangements, including levels and types of compensation and incentives we receive, are subjr itineraries, we may consider a number of factors, including supplier availability and your prefer' influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Tra Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

## PDF itinerary attachment: (cont.)

Key information from the image:

*   Total air reservation cost: $3095.21
*   Cancellation penalty: $300.00
*   Departure: Fri 07 Sep, Swiss Intl Air Lines 23 (Economy). JFK (7:25pm) to GVA (9:15am). Flight duration: 7h 50m
*   Return: Wed 12 Sep, Swiss Intl Air Lines 22 (Economy). GVA (11:45am) to JFK (2:25pm). Flight duration: 8h 40m
*   Contact: Natasha, Centurion Relationship Manager. Hours: Mon-Fri, 9AM-5:30PM EST

## PDF itinerary attachment: (cont.)

1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re ards,
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: 
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa es. If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel UERLFH
Record Locator

## PDF itinerary attachment: (cont.)

| Field | Value |
|---|---|
|Date|07 Sep 2018|
|Airline|Swiss International Airlines|
|Record Locator|W4L58Y|
|Flight / Class|LX 23 — B Economy Class|
|Origin|New York, John F Kennedy International (JFK)|
|Destination|Geneva, Geneve-cointrin|
|Departing|07:25 PM (07 Sep 2018)|
|Arriving|09:15 AM (08 Sep 2018)|
|Departure Terminal|Terminal 4|
|Arrival Terminal|Terminal 1|
|Estimated Time|7 Hrs 50 Mins|
|Stops|Non-stop|
|Status|Confirmed|

Additional key notes:
- Citizens of Russian Federation must carry a valid passport.
- Reservation only: not ticketed/price-guaranteed until ticketing authorization received.
- Contact travel office by 08:30 AM on September 07 or reservation will automatically cancel.
- Entry/exit info recommendation: www.visacentral.com/amex
- Privacy: www.americanexpress.com/privacy
- PDF viewer: http://www.adobe.com/products/acrobat/readstep.html

## PDF itinerary attachment: (cont.)

resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Thank you, ticket is on its way.

Regards,
█████ (Natasha) █████████

Centurion Relationship Manager

## PDF itinerary attachment: (cont.)

Key Details:

*   Email from Centurion Relationship Manager (Natasha) on September 6, 2018.
*   Total Air Reservation: $3095.21 (refundable, with $300 cancellation penalty).
*   Outbound Flight: Swiss Intl Air Lines 23, Economy, Fri 07 Sep, JFK to GVA.
*   Return Flight: Swiss Intl Air Lines 22, Economy, Wed 12 Sep, GVA to JFK.

## PDF itinerary attachment: (cont.)

## 1 LX 23 07SEP JFK GVA 0725P 0915A 2 LX 22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

Re ards,
(Natasha)
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeab
Sent from my iPhone
Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT
To: @GMAIL.COM
Subject: Itinerary for  07SEP18 UERLFH

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address tha have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketi
office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

## American Express Travel UERLFH
Record Locator (cont.)

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for requirements for your travel destination. Due to frequent changes, American Express cannot guarantt expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.con</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web:

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidi "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liat or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries o floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond th

## PDF itinerary attachment: (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that n factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives fc to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing char supporting technology initiatives. In addition, we receive compensation from suppliers when customer Express products to pay for supplier products and services. From time to time we may enter into otht arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We resin preference data for servicing purposes.

No, I checked all the way till the end of October.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: <mark>$3095.21.</mark>

• Ticket is refundable, <mark>cancellation penalty of $300.00</mark> will apply; changes are subject to difference in fare plus $300.00 change fee.

• Fri 07 Sep - Swiss Intl Air Lines 23 - Economy - 7h 50m Departing: New York John F Kennedy Airport, (JFK) at 7.25pm Arriving: Geneva Cointrin Intl Airport, (GVA) at 9.15am

• Wed 12 Sep - Swiss Intl Air Lines 22 - Economy - 8h 40m Departing: Geneva Cointrin Intl Airport, (GVA) at 11.45am Arriving: New York John F Kennedy Airport, (JFK) at 2.25pm

<mark>Please reply to this email and provide your authorization to proceed.</mark>

Regards,
(Natasha)

Centurion Relationship Manager

## PDF itinerary attachment: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Does the fare go down if we do a different return date? It doesn't matter when return is.

Sent from my iPhone

Please issue refundable $3095.21

Sent from my iPhone

1

<signature> LX
LX

23 07SEP JFK GVA 0725P 0915A

2

22 12SEP GVA JFK 1145A 0225P

$3095.21 - refundable with $300.00 refund fee. $4302.21 - fully refundable

<u>Regards,</u>
(Natasha)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need to purchase this ticket. Please give me fully refundable price as well as changeable price today. Thanks!! Lesley

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: September 4, 2018 at 11:57:03 AM EDT

To: @GMAIL.COM
Subject: Itinerary for:  07SEP18 UERLFH

## PDF itinerary attachment: (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messa <u>es.</u> If ou have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baggage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

## American Express Travel UERLFH
Record Locator

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 08:30 AM on September 07, or this entire reservation will automatically cancel.

Friday 07 Sep 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>07 Sep 2018</th></tr><tr><td>Airline </td><td>Swiss International Airlines</td></tr><tr><td>Airline Record Locator</td><td>W4L58Y </td></tr><tr><td>Flight/Class </td><td>LX 23 B Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Geneva, Geneve-cointrin</td></tr><tr><td>Departing </td><td>07:25 PM</td></tr><tr><td>Arriving </td><td>09:15 AM / 08 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 4</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>7 Hrs 50 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2"><u>Entry and Exit Information for Travel</u></td></tr></table>

<u>Entry and Exit Information for Travel</u>

## Flight Information (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data for servicing purposes.



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