<table><tr><th>To:</th><th>Bella Klein</th></tr><tr><td>From:</td><td>Lesley Groff</td></tr><tr><td>Sent</td><td>Tue 10/16/2018 3:51:13 PM</td></tr><tr><td>Subject:</td><td>Re: Helpl Can we get some money back from Four Season s?</td></tr></table>

She told me Jeffrey wanted to cancel. I told her we were within cancellation policy, but I would
<u>teeled</u> AMex and tried to cancel...we were jumping through hoops and then I received
S email response: 'he changed his mind' I was under the impression he changed his mind
and was NO LONGER cancelling. So I told the agent (who was not Natasha, as she was on
vacation) we no longer needed to cancel, <u>because</u> Jeffrey changed his mind and the girls would
take the trip. It is apparent now that when M said he changed his mind, she meant 'yes we [ ]
were going to go but now he changed his mind and doesn't want us to'...I read it as we will now
go on the trip and did not cancel. What can I tell you. It was miscommunication. I'll send you
the original email.

On Oct 16, 2018, at 11:37 AM, Bella Klein <██████████████> wrote:

forgot to cancel?

Thank you,

Bella

On Oct 16, 2018, at 11:35 AM, ████████████████████████████████████
wrote:

all we can do is ask. Maybe with Natasha's help and status at Amex they will refund something. we will see.

On Oct 16, 2018, at 11:32 AM, Bella Klein
<████████████████> wrote:

that is terrible, this why he was looking for charges.. Thank you,

Bella

On Oct 16, 2018, at 11:18 AM, Lesley Groff <blackened out> wrote:

ok, darn....let me know....hoping we can get one night back!

On Oct 16, 2018, at 11:15 AM, Natalia Molotkova <blackened out> wrote:

I doubt it, it was not even cancellation, it was no show, will try, but have a feeling a

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...As it turns out, did NOT go on the Disney trip....would it be po looking very closely at all his Amex charges and saw we were charged for the hote could you see what you can do for us?

American Express Travel ████
Record Locator

Saturday 06 Oct 18

Hotel Information
Hotel: FOUR SEASONS WALT DISNE
Address: 10100 Dream Tree Blvd
ORLANDO FL 32836
Telephone: 1-407-3137777
Check In Date: Sat 06 Oct 2018
Check Out Date: Mon 08 Oct 2018
Confirmation Number: 64614SB032685
Base Rate: USD 949.00 / per night
May be subject to local taxes, s
and daily resort fees if applicabl
Cancellation Policy: Cancel 5 Days Prior To Arrival
Confirmed

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