The image is an email:

*   To: merwin dela cruz
*   Cc: Lesley Groff
*   Sent: Sat 10/13/2018 3:46:37 PM
*   Subject: 11 B internet not working again

Hi Merwin,

Hope all is well.

I have been having issues with my internet again. At this time network exists but my computer can't connect nether my printer... I tried everything I can for thbcould past two days: restart my computer, run diagnostics, restart network, clean DNS sever but it keeps saying " 11 B can't be joined" . Please advise. Thank you

Sincerely