- Document: Email (American Express Travel)
- Sent: Wed 9/5/2018 8:53:42 PM
- Subject: Change Ticket to Depart Sept. 17! (PYRPUD) — passenger name redacted
- Parties: Client and American Express Centurion Relationship Manager (names redacted)
- Agent hours: Mon–Fri 9:00 AM–5:30 PM EST
- Key statements:
  - Agent: "What makes it so much is outbound date (not time), not return."
  - Client: asks if a daytime flight or any cheaper return was checked; requests other options.
  - Agent quote: "Will be $912.60 add collect."
  - Client request: change departure date to Sept. 17; return date flexible; use any date that minimizes price difference; prefer same late flight on 17th if available.
- Branding/booking: American Express Travel — code PYRPUD
- Action items implied: reprice/rebook outbound for Sept. 17, search all flight options to minimize additional cost (≈ $912.60 add collect).

<table><tr><th rowspan="2" colspan="2">Record Locator

E-Ticket Number(s)</th></tr><tr></tr><tr><td colspan="2">S Ticket BA 1257174841943-22AUG</td></tr><tr><td colspan="2">Monday 10 Sep 18</td></tr><tr><td colspan="2">Other Information</td></tr><tr><td>CITIZENS OF UNITED</td><td>STATES MUST CARRY A VALID PASSPORT</td></tr><tr><td>Other Information</td><td></td></tr><tr><td colspan="2">CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT</td></tr><tr><td>Flight Information</td><td></td></tr><tr><td>Date </td><td>10 Sep 2018</td></tr><tr><td>Airline </td><td>British Airways</td></tr><tr><td>Airline Record Locator</td><td>RJOWYA </td></tr><tr><td>Flight/Class </td><td>BA 182 N Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>London, London Heathrow</td></tr><tr><td>Departing </td><td>11:00 PM</td></tr><tr><td>Arriving </td><td>11:05 AM / 11 Sep 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 7</td></tr><tr><td>Arrival Terminal</td><td>Terminal 5</td></tr><tr><td>Estimated Time</td><td>7 Hrs 5 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>28A </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td>Thursday 20 Sep 18</td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>20 Sep 2018</td></tr></table>

<table><tr><th>Airline </th><th>British Airways</th></tr><tr><td>Airline Record Locator</td><td>RJOWYA </td></tr><tr><td>Flight/Class </td><td>BA 115 V Economy Class</td></tr><tr><td>Origin </td><td>London, London Heathrow</td></tr><tr><td>Destination </td><td>New York, John F Kennedy International</td></tr><tr><td>Departing </td><td>02:30 PM</td></tr><tr><td>Arriving </td><td>05:25 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 5</td></tr><tr><td>Arrival Terminal</td><td>Terminal 7</td></tr><tr><td>Estimated Time</td><td>7 Hrs 55 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats</td><td>31K</td></tr></table>

# Confirmed

# Confirmed (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

# Confirmed (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about <u>email</u> security or report a suspicious e-mail, please visit us at <u>smericanexoress comfolushing.</u> 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You we responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.