To:
From:
Sent: Wed <u>1/16/2019</u> 6:31:43 PM
Subject: Ticket foi Jan. 25-26

Title: American Express OD

Done. Thank you!

- Visible text in image: "Regards,"
- Large black rectangular redaction immediately below "Regards," — conceals signature/contact details (name, title, phone, etc.)
- No other readable information in the image itself.

Hours: Mon through Friday 9AM-530PM EST

Understood. Please issue ticket as stated below

Sent from my iPhone

On Jan 16, 2019, at 12:31 PM, wrote:

Bargain finder always gives me lowest available, sorry.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: 5448.80.

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare.

Please reply to this email and provide your authorization to proceed.
Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

changeable fare at $448.80!
Always changeable!!

On Jan 16, 2019, at 12:16 PM, ████████████████████████████████████████████████████> wrote:

$394.80 - was lowest fare, which is nor-refundable and non changeable. Still OK? Or do changeable fare at $448.80.

Regards,

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $411.90.

• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare changes are subject to difference in fare.

Please reply to this email and provide your authorization to proceed.

Regards,
Centurion Relationship Manager
natalia.molotkova@centurion.com

- Document: Email thread (American Express Centurion concierge)
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST
- Date/time in thread: Jan 16, 2019, 12:16 PM
- Passenger request: depart 4:25 PM arrive 8:55 PM
- Issue: Agent booked flight #331 departing 7:20 AM (user says this is incorrect)
- Fare options:
  - $394.80 — lowest fare; non-refundable and non-changeable
  - $448.80 — changeable fare
- Total air reservation (including taxes & fees): $411.90
- Ticket policy: Non-refundable; $80 change penalty applies plus any fare difference
- Other visible: Privacy statement, Centurion Card / American Express branding, phishing info link, ©2015 American Express

Please reply to this email and provide your authorization to proceed.

Regards,

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi: ...we need a ticket for

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amu way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service ; service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fens you authorize. We reserve the rig preference data for servicing purposes.

$394.80- was lowest fare, which Is nor-refundable and non changeable.Still OK? Or do changeable fare at $448.80.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $411.90.

• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare changes are subject to difference in fare.

The image is a solid black rectangle. There's no data to extract.

Please reply to this email and provide your authorization to proceed.

<u>Re ards,</u>

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Hi-..we ...we need a ticket fo
coach, round trip. depart morning/return evening.

<u>Privacy Statement I Visit the Centurion Card2d!ebstle</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authonzed to act on behalf of Amencan Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against Amencan Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data for servicing purposes

Bargain finder always gives me lowest available, sorry.

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $448.80.

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare.

The image is entirely black. There are no entities or features to extract.

Please reply to this email and provide your authorization to proceed.

Re ards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

changeable fare at $448.80!
Always changeable!!

On Jan 16, 2019, at 12:16 PM, ██████████████████████████████████████████████████████████████
wrote:

$394.80 - was lowest fare, which is nor-refundable and non changeable. Still OK? Or do changeable fare at $448.80.

Regards,
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $411.90.

• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare changes are subject to difference in fare.

Image content: completely black rectangle — no visible chart, legend, text, or extractable data.

Surrounding text (provided): "Please reply to this email and provide your authorization to proceed."

Action suggested: please provide a non-black/uncropped image or the original file so data can be extracted.

Please reply to this email and provide your authorization to proceed.

Regards,
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi ..we need a ticket for coach, ri



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>anleficonexpress comirMishing.</u> O 2015 Amoncan Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

I don't think you gave me the correct flight? we want the one I gave you below depart 4:25pm arrive 6:55pm...you gave me a flight #331 departing 7:20am? please check below...

On Jan 16, 2019, at 12:16 PM, ████████████████████████████████
wrote:

$394.80 - was lowest fare, which Is nor-refundable and non changeable. Still OK? Or do changeable fare at 4448.80.

- Action required: reply to the email with authorization to proceed.  
- Total air reservation (including taxes & fees): $411.90.  
- Fare rules shown: ticket is non-refundable; $80.00 change penalty applies plus any difference in fare (changes subject to fare difference).  
- Office hours: Mon–Fri 9AM–5:30PM EST.  
- Message context: request for a coach ticket (several sections redacted).  
- Surrounding/context note provided: "$394.80 - was lowest fare, which is non-refundable and non changeable. Still OK? Or do changeable fare at 4448.80."

coach, ri

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not in any way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use your preference data for servicing purposes.

$394.80 - was lowest fare, which Is nor-refundable and non changeable. Still OK? Or do changeable fare at $448.80.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $411.90.

• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare changes are subject to difference in fare.

Please reply to this email and provide your authorization to proceed.

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi ████████..we need a ticket for █████████████
coach, round trip. depart morning/return evening.

Privacy Statement | Visit the Centurion Card website

To learn more about o-mad security or report a suspicious email. please visit us at <u>amoricanoxpross conliphishing.</u>

@ 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider arid not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prole and preference data for servicing purposes.