- Subject: Re: Rail [Incident: ...]
- From: [Sender name redacted]
- To: [Recipient name redacted]
- Sent: Friday, April 15, 2016, 3:28:45 PM
- Quoted original: On Apr 15, 2016, at 11:10 AM, [Recipient name redacted] wrote:
- Message snippet: "Understood. Thanks a lot [name redacted]!"

To: Karyna Shuliak
Subject: Rail
From: Natalia Molotkova

Sent: 04/15/2016 11:10 AM

Karyna, I double checked with Rail Europe. For the part from Venice to Florence it is with Italo, they do not have tickets. Just print out what I emailed to you (not the attachment, attachment is a e-ticket to Rome).

For Venice Florence you have to know -
e-ticket confirmation code ██████

So, when you are at the train station, just find the train on the time table screen and board. Once you boarded the train, conductor will come and scan your documents (ID).

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Monday through Friday 9:00am to 5:30pm EST

From: Karyna Shuliak

Thank you Natalia!

- To: Karyna Shuliak
- From: Natalia Molotkova (Natalia X Molotkova / Natalia (Natasha) Molotkova)
- Subject: Rail
- Sent: 04/15/2016 09:17 AM

Body:
- "Karyna, will call Rail Europe today to double check about first part of the reservation in Italy. It is not on the e-ticket."
- "Also, I received only one filled credit card authorization from, for London."
- "Will email forms for Venice and Rome today."

Signature:
- Natalia (Natasha) Molotkova
- Centurion Relationship Manager
- Contact details redacted
- Hours: Monday through Friday 9:00am to 5:30pm EST

Additional earlier message:
- From: Natalia Molotkova
- Sent: 04/14/2016 02:32 PM
- Closing: "Regards," with same signature (contact lines redacted)

Other visible text:
- Top line: "Thank you Natalia!"

From: Natalia X Molotkova

Thank you for your booking.

Thank you for booking your rail product(s) through Rail Europe. It is important that you read the instructions on how to retrieve your e-ticket(s), as in most cases, this booking summary will NOT be valid for travel.

We appreciate your business. Bon Voyage!

Your payment of $303.95 has been accepted by Rail Europe in accordance with your agreement with the policies associated with the chosen product(s).

## Your Booking Summary

| Field | Value |
|---|---|
|Booking Number|AG-[redacted] (note: not valid for ticket retrieval)|
|Booking Date|04/14/2016|
|Trip|Venice–Florence Trip|
|Total Price|$142.00|
|From (station)|Venezia S Lucia|
|Departs|Apr 22, 2016 — 4:00 PM|
|Train|Italo #9985|
|To (station)|Firenze S M N|
|Arrives|Apr 22, 2016 — 6:05 PM|
|Class of Service|Premier (Seat)|
|Reserved seats|coach #1 seat #16; coach #1 seat #13|

## Your Booking Summary (cont.)

e-ticket
confirmatio
n code

Terms & Conditions: Italo Adult Club Executive Flex Ticket
Ticket is available for all traveler.

## Exchange/Refund Policy

Tickets can be exchanged before train departure date. Ticket is 80% refundable before train departure date.

For exchanges or to cancel your trip while in Italy. call 06.07.08 for immediate assistance. Refunds when applicable. may only be obtained from your original ticketing agent. Refunds are subject to a 7% administrative fee per ticket.

Travelers: Ms. Karyna Shuliak, Ms. ██████ ███

[x]

Print at Home e•ticket

e-ticket Your e-ticket confirmation confirmation code and code a valid is: photo i.d. You to the will conductor need to present on the this train. Please print this page and bring it with you on the train. Note: There is no ticket to print.

Firenze S. M. Novella-Roma Termini Trip

$154.00

## Exchange/Refund Policy (cont.)

<table><tr><th>Trip From:
#1</th><th>Firenze S.
M. Novella</th><th>Departs:</th><th>Apr 24,
2016-
1:08 PM</th><th>Frecciaross #9525
a</th><th>$154.00</th></tr><tr><td>To:</td><td>Roma</td><td>Arrives:</td><td>Apr 24,</td><td>Class of Premier (Business</td><td></td></tr><tr><td></td><td>Termini</td><td></td><td>2016-
2:40 PM</td><td>Service: Class Seat)</td><td></td></tr></table>

Reserved coach# 2 seat #

in: 11D

coach# 2 seat #

12D

e-ticket
confirmatio
n code

Terms & Trenitalia Adult Base Ticket

## Conditions:

Ticket is available to all travelers. Ticket is only available for online purchase.

## Exchange/Refund Policy

Ticket can be exchanged before train's departure at the train station in Italy. Ticket can be exchanged once up to 1 hour after train departure. Tickets that are valued at more than 10 Euros are 00% refundable before train departure. Refunds are only available when all tickets for an entire party (booked together) are retumed for a refund. When a refund is requested for part of the travel party all tickets will be refunded. Travelers who still wish to travel will need to rebook their tickets.

To receive a refund you must send a request to the issuing office. Refunds are subject to a 7% administrative fee per ticket.

## Booking Change Code :

The Booking Change Code is not your e-ticket confirmation code. This code is used to make changes, if applicable, to your travel dates and times according to the exchange policy. You will need to print the attached ticket to exchange your ticket.

## Booking Change Code : (cont.)

Additional fees may apply.
Travelers: Ms. Karyna Shuliak, Ms. █████ ███

Print at Home e-ticket
For the Print at Home e-ticket(s), simply click the "Your Travel Documents" link to open the PDF file and print the ticket(s).

It's important to note that this email itself is not the travel document; please open the link and print the PDF file. Be sure to print the tickets and bring them on the train, as they will be checked. This ticket is issued under one lead name and is valid for all travelers.

For step by step information on using a Print at Home e-ticket click here.

Your Travel Documents
Your Travel Documents

Subtotal $296.00

## Booking Change Code : (cont.)

AMERICAN EXPRESS PLATINUM & CENTURION $0.00
TRAVEL Service Fee
Rail Europe Booking Fee: $7.95
Total $303.95

Departure Date to Europe
Apr 15, 2016

Billing Info

Billing Address:

9 E 71ST ST
New York, NY 10021
United States

$303.95 will be charged to Jeffrey E Epstein's credit card amex #XXXXXXXXXXX3001.

## Booking Change Code : (cont.)

## Your Booking Delivery Information:

Print at Home e-ticket

Important: Please follow the instructions for the Print at Home e-tickets as noted on this invoice.

Need to make a change? <u>Click here for exchanges and refunds.</u>

???Invoice.parisweloveyou.accor???

CONFIDENTIALITY STATEMENT: This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you

## Your Booking Delivery Information: (cont.)

# have received this email in error, please delete it and inform the sender immediately via email.

# have received this email in error, please delete it and inform the sender immediately via email. (cont.)

## American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

# have received this email in error, please delete it and inform the sender immediately via email. (cont.)

## American Express a ajouté le commentaire suivant le

Ce courrier et toute pièce jointe qu'il contient sont réservés au seul destinataire indiqué et peuvent renfermer des renseignements confidentiels et privilégiés. Si vous n'êtes pas le destinataire prévu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute pièce jointe est interdite. Si vous avez reçu cette communication par erreur, veuillez nous en aviser par courrier et détruire immédiatement le courrier et les pièces jointes. Merci.

# have received this email in error, please delete it and inform the sender immediately via email. (cont.)

## <u>Privacy Statement</u> I <u>visit the Centurion Card website</u>

To learn more about e-mail security or reporta suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u>

# have received this email in error, please delete it and inform the sender immediately via email. (cont.)

## © 2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any daims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be fiable for loss, damage, or other daim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.

Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google —Maps Terms of Use" click here: <u>(http://maps.etoogle.com/help/terms maps.htmll.</u> For "Map Legal Notices" click here: <u>ihttp://www.maps.Rootzle.com/helP/leitalnotices maps.htmll.</u> There is typically no cost to you for most

# have received this email in error, please delete it and inform the sender immediately via email. (cont.)

## © 2015 American Express. All rights reserved (cont.)

booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit <u>www.americanexpress.comitravelterms</u> California CST#1022318, Washington USIN000-469.694, Iowa TA#002, Nevada NV#2001-0126

Ref#

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM

- Message content:
  - "[Recipient name redacted], will call Rail Europe today to double check about first part of the reservation in Italy. It is not on the e-ticket."
  - "Also, I received only one filled credit card authorization from, for London."
  - "Will email forms for Venice and Rome today."
  - "Regards, [Sender name redacted]"
- Signature block:
  - Title: Centurion Relationship Manager
  - Contact lines: redacted (black bars visible)
- Date/time lines:
  - Sent: 04/15/2016 09:17 AM
  - From: [Sender name redacted]
  - Sent: 04/14/2016 02:32 PM
- Hours (repeated): Monday through Friday 9:00am to 5:30pm EST

Hours: Monday through Friday 9:00am to 5:30pm EST

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

From: Natalia X Molotkova
Sent: 04/14/2016 02:15 PM

From: orders@raileurope.com [mailto: ]
Sent: Thursday, April 14, 2016 2:06 PM
To: Natalia X Molotkova
Subject: Rail Europe Booking AG-

Thank you for your booking.

Thank you for booking your rail product(s) through Rail Europe. It is important that you read the instructions on how to retrieve your e-ticket(s), as in most cases, this booking summary will NOT be valid for travel.

We appreciate your business. Bon Voyage!

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

Your payment of $303.95 has been accepted by Rail Europe in accordance with your agreement with the policies associated with the chosen product(s).

Your Booking Summary

Booking Number: AG-█████████(Note: this number is not valid for
ticket retrieval. See below for any applicable e-ticket codes)

Booking Date:04/14/2016

Venice-Florence Trip
$142.00

Trip #1
From: Venezia S Lucia
Departs: Apr 22, 2016 - 4:00 PM
Italo #9985
$142.00

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

Arrives:

Apr 22, 2016 - 6:05 PM

Class of Service:

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Premier (Seat)

- Reserved coach# 1 seat# 16

	- in: coach# 1 seat# 13

e-ticket
confirmatio
n code

Terms & Conditions: Italo Adult Club Executive Flex Ticket
Ticket is available for all traveler.

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Exchange/Refund Policy

Tickets can be exchanged before train departure date. Ticket is 80% refundable before train departure date.

For exchanges or to cancel your trip while in Italy. call 06.07.08 for immediate assistance. Refunds when applicable. may only be obtained from your original ticketing agent. Refunds are subject to a 7% administrative fee per ticket.

Travelers: Ms. Karyna Shuliak, Ms. ███████ ███

Print at Home e-ticket

[x]

Your e-ticket confirmation code is: . You will need to present this e-ticket confirmation code and a valid photo i.d. to the conductor on the train. Please print this page and bring it with you on the train. Note: There is no ticket to print.

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Exchange/Refund Policy (cont.)

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Firenze S. M. Novella-Roma Termini Trip

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## $154.00

<table><tr><th>Trip From: Firenze S.</th><th>Departs:</th><th>Apr 24,</th><th>Frecciaross #9525</th><th>5154.00</th></tr><tr><td>#1  M. Novella</td><td></td><td>2016 -
1:08 PM</td><td>a</td><td></td></tr><tr><td>To: Roma</td><td>Arrives:</td><td>Apr 24,</td><td>Class of Premier (Business</td><td></td></tr><tr><td>Termini</td><td></td><td>2016 -</td><td>Service: Class Seat)</td><td></td></tr><tr><td></td><td></td><td>2:40 PM</td><td></td><td></td></tr><tr><td></td><td></td><td></td><td>Reserved coach# 2 seat #</td><td></td></tr><tr><td></td><td></td><td></td><td>in: 11D</td><td></td></tr><tr><td></td><td></td><td></td><td>coach# 2 seat #</td><td></td></tr><tr><td></td><td></td><td></td><td>12D </td><td></td></tr></table>

e-ticket
confirmatio
n code

Terms & Trenitalia Adult Base Ticket

Conditions:

Ticket is available to all travelers. Ticket is only available for online purchase.

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Exchange/Refund Policy

Ticket can be exchanged before train's departure at the train station in Italy. Ticket can be exchanged once up to 1 hour after train departure. Tickets that are valued at more than 10 Euros are 80% refundable before train departure. Refunds are only available when all tickets for an entire party (booked together) are returned for a refund. When a refund is requested for part of the travel party an tickets will be refunded. Travelers who still wish to travel will need to rebook their tickets.

To receive a refund you must send a request to the issuing office. Refunds

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Exchange/Refund Policy (cont.)

are subject to a 7% administrative fee per ticket.

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Booking Change Code :

The Booking Change Code is not your e-ticket confirmation code. This code is used to make changes, if applicable, to your travel dates and times according to the exchange policy. You will need to print the attached ticket to exchange your ticket. Additional fees may apply.

Travelers: Ms. Karyna Shuliak, Ms.

[x]

Print at Home e-ticket

For the Print at Home e-ticket(s), simply click the "Your Travel Documents' link to open the PDF file and print the ticket(s).

It s important to note that this email itself is not the travel document; please open the link and print the PDF file. Be sure to print the tickets and bring them on the train, as they will be checked. This ticket is issued under one lead name and is valid for all travelers.

For step by step information on using a Print at Home e-ticket <u>click here.</u>

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Your Travel Documents

Your Travel Documents

# From: Natalia Molotkova
Sent: 04/15/2016 09:17 AM (cont.)

## Your Travel Documents (cont.)

Subtotal $296.00

# AMERICAN EXPRESS PLATINUM & CENTURION TRAVEL Service Fee: $0.00

Rail Europe Booking Fee: $7.95

Total $303.95

# AMERICAN EXPRESS PLATINUM & CENTURION TRAVEL Service Fee: $0.00 (cont.)

## Departure Date to Europe

Apr 15, 2016

# AMERICAN EXPRESS PLATINUM & CENTURION TRAVEL Service Fee: $0.00 (cont.)

## Billing Info

Billing Address:

9 E 71ST ST
New York, NY 10021
United States

# AMERICAN EXPRESS PLATINUM & CENTURION TRAVEL Service Fee: $0.00 (cont.)

## Billing Info (cont.)

$303.95 will be charged to Jeffrey E Epstein's credit card amex #XXXXXXXXXXX3001.

# Your Booking Delivery Information:

Print at Home e-ticket

Important: Please follow the instructions for the Print at Home e-tickets as noted on this invoice.

Need to make a change? Click here for exchanges and refunds.

???Invoice.parisweloveyou.accor???

# Your Booking Delivery Information: (cont.)

CONFIDENTIALITY STATEMENT: This message is intended only for the addressee and may contain information that is confidential or privileged. Unauthorized use is strictly prohibited and may be unlawful. If you are not the intended recipient, or the person responsible for delivering to the intended recipient, you should not read, copy, disclose or otherwise use this message, except for the purpose of delivery to the addressee. If you have received this email in error, please delete it and inform the sender immediately via email.

American Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

# Your Booking Delivery Information: (cont.)

## American Express a ajoute le commentaire suivant le

Ce courrier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courrier et detruire immediatement le courrier et les pieces jointes. Merci.

# Your Booking Delivery Information: (cont.)

## <u>Privacy Statement</u> I <u>Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.comiphishing.</u>

# Your Booking Delivery Information: (cont.)

## e) 2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change.

Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided

# Your Booking Delivery Information: (cont.)

## e) 2015 American Express. All rights reserved (cont.)

by GayotO and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: <u>fhttp://maPS.ROOtle.com/helaterms maps.htmll.</u> For "Map Legal Notices" click here: <u>ihtto://www.mapsaoogle.comMelalegalnotices maps.htmli.</u> There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more Information please visit <u>www.americanexpress.tom/travelterms</u> California CST#1022318, Washington UBIN600-469-694, Iowa TA#002, Nevada NV#2001-0126

Ref#