To: ███████████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Wed 9/26/2018 6:20:38 PM
Subject: Change Valdson and Maria's tickets VRTHNP

Title: American Express ®

Please, thank you.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

exactly..the name is all there...just in different order...I will let you know once I hear from him...

On Sep 26, 2018, at 2:14 PM, Natalia Molotkova ████████████████████
wrote:

Yes, when you don't see actual copy of passport and it is foreign name - you never know. Let me know, I ca components are on the itinerary.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

not sure....I asked Valdson if they had a problem and he has not responded yet....I did not know either....I have you can keep in our profile as well...

On Sep 26, 2018, at 2:03 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

If they had a problem, I can definitely change the order of the name, let me call Americans. Why they before?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok..

Natalia Molotkova sent emails on September 26, 2018.

Key Information:
*   Total air reservation cost: $414.00
*   Ticket non-refundable, EUR180.00 change penalty
*   Flight: American Airlines 44, Economy, 7h 35m
*   Departure: JFK at 6.10 pm on Fri 28 Sep
*   Arrival: CDG at 7.45 am
*   Correct Name list provided: Vieira Cotrin, Valdson, Gomes de Melo, Maria da Conceição.
*   Phone number: (877) 877-0987
*   Hours: Monday through Friday 9AM-530PM EST

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

- Document: email thread (American Express Centurion concierge)
- Sender: Centurion Relationship Manager (name redacted)
- Contact: (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Key notes:
  - Only one direct NYC→Paris flight per day (evening) with American Airlines
  - No morning NYC→Paris flights; overnight only
  - Connecting-flight arrival to Paris is only ~50 minutes earlier than direct
- Specific booking / change request:
  - Passengers: Valdson and Maria
  - Currently booked to depart Saturday
  - Requested change: return to Paris on Friday
  - Available flight: Sep 28 (Friday), 6:10 PM departure from JFK — AA#44 (Rec. Loc: VRTHNP)
- Other: “Sent from my iPhone”; email timestamp: Sep 26, 2018, 9:53 AM
- Footer: Privacy statement / Centurion Card website; American Express branding
- Note: portions of the email are redacted/black-barred in the image.

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <

Your response is required to complete this reservation. Prices and availability ar
• Total air reservation, including taxes and fees: $414.00 (add collect, exchange)
• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in
• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight
arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

- Document: email/reservation from Centurion Relationship Manager (sender name redacted)
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST
- Action required: reply with authorization to proceed

Reservation details
- Total (including taxes/fees): $414.00 (add collect, exchange)
- Ticket: non-refundable; EUR 180.00 change penalty + fare difference
- Flight: Fri 28 Sep — American Airlines 44 — Economy — 7h 35m
  - Depart: New York John F Kennedy Airport (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle Airport (CDG) at 7:45 AM
  - Record locator: VRTHNP

Notes
- Request to change return tickets for two passengers (names redacted); currently scheduled to depart Saturday via AA#44 at 6:10 PM
- Sent from my iPhone

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9AM–5:30PM EST  
  - Some contact/details redacted (black bars)

- Flight availability notes:  
  - Only one direct NYC→Paris flight per day (evening) on American.  
  - Connecting flight to Paris is only ~50 minutes earlier than direct.  
  - None of the airlines have morning NYC→Paris flights (only overnight).

- Thread Q & response:  
  - Question: "Is there a morning flight also on Friday?"  
  - Response states a 6:10 PM departure from JFK on Friday, September 28.

- Ticket change request / booking details:  
  - Need to change Valdson and Maria’s return to Paris to Friday (currently set to depart Saturday).  
  - Current booking: 6:10 PM JFK via AA#44  
  - Record locator: VRTHNP

- Misc: "Sent from my iPhone"; footer references American Express Centurion Card, privacy statement, and anti-phishing link (©2015 American Express).

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

- Email date/time: Sep 26, 2018, 9:46 AM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST
- Action requested: Please change the tickets as stated; reply to authorize; "Exchange should be done by the end of today."

Fare & rules
- Total air reservation (including taxes/fees): $414.00 (add collect, exchange)
- Ticket: non-refundable; EUR 180.00 change penalty applies + difference in fare

Flight details
- Date: Fri 28 Sep
- Airline/Flight: American Airlines 44 — Economy
- Duration: 7h 35m
- Depart: New York John F Kennedy Airport (JFK) at 6:10 PM
- Arrive: Paris Charles de Gaulle Airport (CDG) at 7:45 AM

Notes / customer reply snippets
- Customer: "darn...ok...then we change to the same flight back but on Friday...thank you!"
- Only one direct AA flight per day (evening); arrival to Paris only ~50 minutes earlier than connecting; no morning NYC→Paris flights (only overnight).

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

| Field | Value |
|---|---|
| Date | Fri 28 Sep |
| Airline / Flight | American Airlines 44 (AA44) |
| Class | Economy |
| Duration | 7h 35m |
| Departs | New York John F. Kennedy Airport (JFK) — 6:10 PM |
| Arrives | Paris Charles de Gaulle (CDG) — 7:45 AM |
| Record locator | VRTHNP |

- Total air reservation (including taxes & fees): $414.00 (add collect, exchange).  
- Ticket: non-refundable. EUR 180.00 change penalty applies + any fare difference.  
- Passengers: 2 (names redacted in image; need ticket change to return on Friday).  
- Contact on reservation: Centurion Relationship Manager (name redacted), phone (877) 877-0987; hours Mon–Fri 9:00 AM–5:30 PM EST.  
- Message: "Your response is required to complete this reservation. Please reply and provide authorization to proceed."

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

darn....ok....then we change to the same flight back but on Friday....thank you!
Only one direct flight per day - evening - with Americans. Even connecting flight not going to w is only 50 minutes earlier than direct.
None of the airlines have morning flights from NYC to Paris, only over night.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
is there a morning flight also on Friday?
Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)
Sent from my iPhone
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
Before you emailed it to me as one line, no separation where first name, where second. Can you ask like it is in the record?

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Natasha...Valdson just send me an email stating the belwo re their names....does it matter? But correct name. On P it is: Vieira Cotrin Valdson Gomes de Melo Maria da Conceicao

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <n█████████████████████████████ wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

█
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to w arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there :
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided t and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

thank you!

On Sep 26, 2018, at 9:53 AM, Natalia Molotkova <  > wrote:

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <blackened out> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).
• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare
• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok....then we change to the same flight back but on Friday....thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

- Passengers: Valdson and Maria
- Request: Change return to Paris to Friday (currently scheduled Saturday)

Flight details:
| Date | Airline / Flight | Class | Duration | Depart (Airport) | Depart Time | Arrive (Airport) | Arrive Time | Rec. Loc. |
|---|---:|---|---:|---|---:|---|---:|---|
| Fri 28 Sep | American Airlines 44 (AA44) | Economy | 7h 35m | New York John F Kennedy (JFK) | 6:10 PM | Paris Charles de Gaulle (CDG) | 7:45 AM | VRTHNP |

Pricing & rules:
| Item | Amount / Note |
|---|---|
| Total air reservation (including taxes & fees) | $414.00 |
| Refundability | Non-refundable |
| Change penalty | EUR 180.00 + fare difference |

Contact & meta:
- Agent: Natalia (Natasha) Molotkova, Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Notes: “Sent from my iPhone.” Only one direct AA evening flight per day; no morning nonstop NYC→Paris flights (overnight only).

## (877) 877-0987
Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

## Sent from my iPhone (cont.)

<table><tr><th>Your response is required to complete this reservation. Prices and availability are subject to cl</th></tr><tr><td>• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).</td></tr><tr><td>• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare</td></tr><tr><td>• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>darn...ok...then we change to the same flight back but on Friday...thank you!</td></tr><tr><td>Only one direct flight per day - evening - with Americans. Even connecting flight not going to w
arrival to Paris is only 50 minutes earlier than direct.</td></tr><tr><td>None of the airlines have morning flights from NYC to Paris, only over night.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er</td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>is there a morning flight also on Friday?</td></tr><tr><td>Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

(877) 877-0987</td></tr></table>

## Sent from my iPhone (cont.)

- Action requested: change Valdson and Maria’s tickets to return to Paris on Friday (currently depart Saturday).
- Booking reference: Rec. Loc# VRTHNP
- Current/mentioned departure (Saturday): 6:10 PM from JFK via AA#44 (Valdson and Maria)
- Proposed/reservation to confirm:
  - Date: Fri 28 Sep
  - Airline / Flight: American Airlines 44
  - Class: Economy
  - Duration: 7h 35m
  - Depart: New York John F Kennedy (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM
- Price & rules:
  - Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
  - Ticket non-refundable; EUR 180.00 change penalty applies + fare difference
- Next step: “Please reply to this email and provide your authorization to proceed.” Response required to complete reservation.
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Phone: redacted
- Other notes from thread:
  - “Only one direct flight per day — evening — with Americans.”
  - “None of the airlines have morning flights from NYC to Paris, only overnight.”

## Sent from my iPhone (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service p
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

If they had a problem, I can definitely change the order of the name, let me call Americans. Why they didn't ≤

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok..

## Sent from my iPhone (cont.)

On Sep 26, 2018, at 1:34 PM, Natalia Molotkova ████████████████████████████ > wrote:

Before you emailed it to me as one line, no separation where first name, where second. Can you ask
the name like it is in the record?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Natasha...Valdson just send me an email stating the belwo re their names....does it matter?
But correct name. On P it is:
Vieira Cotrin
Valdson
Gomes de Melo
Maria da Conceição

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova ████████████████████████████ > wrote:

Your response is required to complete this reservation. Prices and availability are subject to c

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to w
arrival to Paris is only 50 minutes earlier than direct.

## Sent from my iPhone (cont.)

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there 

Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

thank you!

On Sep 26, 2018, at 9:53 AM, Natalia Molotkova <> wrote:

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova

## Sent from my iPhone (cont.)

- Sender / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST

- Request: "Please change the tickets as stated below." Reply required to authorize changes.

- Price & fare rules:
  - Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
  - Ticket is non-refundable
  - Change penalty: EUR 180.00 plus any fare difference

- Flight (proposed):
  - Date: Fri 28 Sep
  - Airline / flight: American Airlines 44
  - Class: Economy
  - Duration: 7h 35m
  - Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM

- Additional notes:
  - Only one direct (evening) AA flight per day JFK→Paris; connecting options arrive only ~50 minutes earlier than direct
  - No morning flights from NYC to Paris (only overnight)
  - User asks about changing return to same flight back on Friday and asks if there is a morning flight on Friday.

## Sent from my iPhone (cont.)

- Sender: Centurion Relationship Manager (name redacted)
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST

Reservation request
- Action: Change return tickets for two passengers (names redacted) to return to Paris on Friday instead of Saturday
- Record locator (mentioned): VRTHNP

Proposed flight
- Date: Fri 28 Sep
- Airline / Flight: American Airlines 44
- Cabin: Economy
- Duration: 7h 35m
- Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
- Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM

Price & rules
- Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
- Ticket: non-refundable
- Change penalty: EUR 180.00 + any fare difference

Other
- Request: “Please reply to this email and provide your authorization to proceed.”
- Sent from iPhone

## Sent from my iPhone (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (American Express)  
- Contact: (877) 877-0987  
- Hours: Mon–Fri 9AM–5:30PM EST

- Key points:
  - Only one direct flight per day (evening) with American Airlines; connecting flights to Paris are only ~50 minutes earlier; no morning NYC→Paris flights (overnight only).
  - Q: "Is there a morning flight also on Friday?" Reply: "Yes, there is 6:10pm departure flight from JFK on September 28 (Friday), add collect will be $2..." (amount truncated).
  - Change requested: Move Valdson and Maria’s return to Paris from Saturday to Friday.
  - Flight booked/confirmed: 6:10pm departure from JFK via AA#44 — Rec. Loc# VRTHNP (Valdson & Maria).
  - “Exchange should be done by the end of today.”

- Footer: American Express privacy statement and ©2015 American Express; note about 3rd-party concierge providers.

## Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <██████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to c

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to w
arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2

## Sent from my iPhone (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Contact: (877) 877-0987  
- Hours: Mon–Fri 9AM–5:30PM EST

- Passengers: Valdson and Maria  
- Request: Change their tickets to return to Paris on Friday (currently scheduled to depart Saturday)

- Current itinerary:
  - Fri 28 Sep — American Airlines 44 — Economy — 7h 35m  
  - Depart: New York John F Kennedy Airport (JFK) at 6:10 PM  
  - Arrive: Paris Charles de Gaulle Airport (CDG) at 7:45 AM  
  - Booking/Rec Loc: VRTHNP (mentioned)

- Price & rules:
  - Total air reservation (incl. taxes & fees): $414.00  
  - Ticket non-refundable; EUR 180.00 change penalty applies + fare difference

- Required action: Reply to the email with authorization to proceed

## Sent from my iPhone (cont.)

is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

Before you emailed it to me as one line, no separation where first name, where second. Can you ask them if
in the record?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
(877) 877-0987

## Sent from my iPhone (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Natasha...Valdson just send me an email stating the belwo re their names....does it matter? But correct name. On P it is: Vieira Cotrin Valdson Games de Melo Maria da Cancel*

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <███████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, di. arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 r

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americenexpress corniphishinq.</u> Ci 2015 American Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the son and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to nt purposes.

## thank you!

On Sep 26, 2018, at 9:53 AM, Natalia Molotkova <██████████████████████> wrote:

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below.  thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <██████████████████████> wrote:

## thank you! (cont.)

Key details from the image:

*   Total air reservation cost: $414.00
*   Ticket is non-refundable; EUR180.00 change penalty.
*   Flight: American Airlines 44, Economy class, 7h 35m duration
*   Date: Fri 28 Sep
*   Departure: JFK at 6.10pm
*   Arrival: CDG at 7.45am
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Phone: (877) 877-0987
*   Hours: Mon through Friday 9AM-530PM EST
*   There is a 6:10pm departure flight from JFK on September 28 Friday.

## thank you! (cont.)

- Subject/context: Request to change Valdson and Maria’s return to Paris from Saturday to Friday.

- Current reservation (record loc): VRTHNP

- Flight offered:
  - Date: Fri 28 Sep
  - Airline/flight: American Airlines 44
  - Class: Economy
  - Duration: 7h 35m
  - Depart: New York John F Kennedy Airport (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle Airport (CDG) at 7:45 AM

- Price & rules:
  - Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
  - Ticket non-refundable
  - Change penalty: EUR 180.00 + fare difference

- Contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Other notes:
  - “Sent from my iPhone”
  - Message: client asks to change to the same flight but on Friday.
  - Agent notes: only one direct American flight per day (evening); no morning nonstop NYC→Paris flights (overnight only).

## thank you! (cont.)

- Purpose: Change Valdson and Maria’s return tickets to Paris from Saturday to Friday.
- Available flight: 6:10 PM departure from JFK via AA #44 on Friday, Sep 28.
- Record locator: VRTHNP
- Fee: add/collect ≈ $212.00
- Deadline/action: “Exchange should be done by the end of today.” / “Your response is required to complete this reservation.”
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Notes: “Sent from my iPhone.” Date referenced: Sep 26, 2018, 9:46 AM.

## thank you! (cont.)

Key details from the image:

*   Total air reservation cost: $414.00
*   Ticket is non-refundable; EUR180.00 change penalty applies.
*   Flight details: American Airlines 44 on Fri 28 Sep, JFK to CDG, 6.10pm departure, 7.45am arrival. Flight duration 7h 35m.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, hours Mon-Fri 9AM-530PM EST.
*   Additional costs for a 6:10pm departure flight from JFK will be $212.00.
*   No morning flights from NYC to Paris are available.

## thank you! (cont.)

Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lot minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick•

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amor

liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th

American Express. You are responsible for any purchases. shipping charges and/or loos you authorize. Wo reserve the right to note prolix and preference

Yes, when you don't see actual copy of passport and it is foreign name - you never know. Let me know, I can correct name, if they had problem before, still all name components are on the itinerary.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

not sure...I asked Valdson if they had a problem and he has not responded yet...l did not know either...I have made a notation in my contacts re the order of their names. you can keep in our

## Regards, (cont.)

profile as well...

On Sep 26, 2018, at 2:03 PM, Natalia Molotkova <█████████████████████
wrote:

If they had a problem, I can definitely change the order of the name, let me call Americans. Why they didn't before?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

ok..

On Sep 26, 2018, at 1:34 PM, Natalia Molotkova <██████████████████████████> wrote:

Before you emailed it to me as one line, no separation where first name, where second. Can you ask the name like it is in the record?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (811) 811-0987

Hours: Mon through Friday 9AM-530PM EST

Natasha...Valdson just send me an email stating the belwo re their names....does it matter? But correct name. On P it is: Vieira Cotrin Valdson Comes de Melo Maria da Conceicao

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m

## (811) 811-0987 (cont.)

- Document: Email thread (flight change request)
- Sender: Centurion Relationship Manager (name redacted)
- Contact: (877) 877-0987
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Flight details discussed:
  - Route: New York John F. Kennedy Airport (JFK) → Paris Charles de Gaulle Airport (CDG)
  - Direct flight: Depart JFK 6:10 PM → Arrive CDG 7:45 AM (overnight)
  - Note: Only one direct American evening flight per day; connecting flights only 50 minutes earlier arrival; no morning NYC→Paris flights (only overnight)
  - Specific instance: 6:10 PM departure from JFK on Friday, September 28 (mention of additional collect fee—text truncated)
- Ticket change request:
  - Request to change two passengers' return tickets from Saturday to Friday
  - Current booking: depart Saturday 6:10 PM via AA #44
  - Record locator: VRTHNP
- Misc: Several signature blocks repeat; final line: "Sent from my iPhone"

## (811) 811-0987 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use any information for any lawful purposes.

## thank you!

On Sep 26, 2018, at 9:53 AM, Natalia Molotkova <██████████████████████████████ wrote:

Exchange should be done by the end of today.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

█████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <█████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subje

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is  non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

- Document: email thread / travel reservation correspondence (American Express Centurion concierge).
- Sender: Centurion Relationship Manager [name redacted]; phone: (877) 877-0987; hours: Mon–Fri 9AM–5:30PM EST.
- Flight notes:
  - “Only one direct flight per day — evening — with American; connecting arrival to Paris is ~50 minutes earlier than direct.”
  - “None of the airlines have morning flights from NYC to Paris, only overnight.”
- Q/A: Asked if there is a morning flight on Friday. Reply: “Yes, there is 6:10 PM departure from JFK on September 28 (Friday).”
- Change request: need to change two passengers’ return to Paris from Saturday to Friday.
  - Current/updated segment: Depart JFK 6:10 PM via AA#44
  - Record locator: VRTHNP
- Sent from: iPhone
- Cost note (partial): Total air reservation, incl. taxes and fees: $414.00 (add collect, exchange).
- Footer: American Express Centurion privacy/statement text (©2015 American Express).

## Regards, (cont.)

| Item | Details |
|---|---|
|Ticket policy|Non-refundable; EUR180.00 change penalty applies + difference in fare|
|Flight|Fri 28 Sep — American Airlines 44 — Economy — 7h 35m|
|Depart|New York John F. Kennedy Airport (JFK) — 6:10 PM|
|Arrive|Paris Charles de Gaulle Airport (CDG) — 7:45 AM|
|Contact|Centurion Relationship Manager (name redacted). Phone: (877) 877-0987. Hours: Mon–Fri 9AM–5:30PM EST|
|Passenger status|Two passengers (names redacted) — need to change return to Paris on Friday; currently scheduled to depart Saturday|
|Notes|Only one direct AA flight per day (evening). No morning direct flights from NYC to Paris — overnight only. An “add collect” fee for the 6:10 PM flight is mentioned (amount partially visible).|

## Regards, (cont.)

- Reservation locator: VRTHNP
- Travelers: Valdson and Maria
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact lines partially redacted)
- Phone: (877) 877-0987
- Hours: Mon–Fri 9AM–5:30PM EST
- Instruction: Exchange should be done by the end of today; please reply with authorization to proceed

Fare & rules
- Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
- Ticket: non-refundable; EUR 180.00 change penalty applies + fare difference

Flight
- Fri 28 Sep — American Airlines 44 — Economy — 7h 35m
- Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
- Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM

Other notes
- Sent from my iPhone
- Message: “darn...ok...then we change to the same flight back but on Friday...thank you!”

## Regards, (cont.)

Only one direct flight per day - evening - with Americans. Even connecting flight not going to w
arrival to Paris is only 50 minutes earlier than direct.
None of the airlines have morning flights from NYC to Paris, only over night.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
is there a morning flight also on Friday?
Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)
Sent from my iPhone
Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the
purposes.
Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).
• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

## Regards, (cont.)

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, di. is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (011)011-0907

Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 r

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## (877) 877-0987 (cont.)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

Before you emailed it to me as one line, no separation where first name, where second. Can you ask them if like it is in the record?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Natasha...Valdson just send me an email stating the belwo re their names....does it matter? But correct name. On P it is: Vieira Cotrin Valdson Gomes de Melo Maria da Conceicao

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <█████████████████████████████████ wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m

Departing: New York John F Kennedy Airport, (JFK) at 6.10pm

Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, du
arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 r Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## Sent from my iPhone (cont.)

<table><tr><th></th><th>On Sep 26, 2018, at 9:53 AM, Natalia Molotkova &gt; wrote:</th></tr><tr><td></td><td>Exchange should be done by the end of today.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>Please change the tickets as stated below. thanks</td></tr><tr><td></td><td>On Sep 26, 2018, at 9:46 AM, Natalia Molotkova wrote:</td></tr><tr><td></td><td>Your response is required to complete this reservation. Prices and availability are subject to cl</td></tr><tr><td></td><td>• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).
• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare</td></tr><tr><td></td><td>• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am</td></tr><tr><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr><tr><td></td><td>(077) 677-0967
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td>darn...ok...then we change to the same flight back but on Friday...thank you!</td></tr><tr><td></td><td>Only one direct flight per day - evening - with Americans. Even connecting flight not going to w
arrival to Paris is only 50 minutes earlier than direct.</td></tr><tr><td></td><td>None of the airlines have morning flights from NYC to Paris, only over night.
Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr></table>

## Sent from my iPhone (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $2
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use the services for any purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

- Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST
- Flight availability notes:
  - Only one direct NYC→Paris flight per day (evening) with American Airlines.
  - Connecting flights not suitable; Paris arrival only ~50 minutes earlier than direct.
  - No morning flights from NYC to Paris — only overnight departures.
- Specific itinerary / requests:
  - There is a 6:10 PM departure from JFK on Friday, September 28.
  - Add/collect fee quoted: $212.00
  - Need to change Valdson and Maria’s return to Paris from Saturday to Friday.
  - Current booking: 6:10 PM Valdson and Maria depart JFK via AA#44 (Rec. Loc# VRTHNP)
- Misc: “Sent from my iPhone”; American Express privacy/footer with phishing reporting link.

## Regards, (cont.)

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

██████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova <██████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).
• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare
• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn....ok....then we change to the same flight back but on Friday....thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, du arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

is there a morning flight also on Friday?

Yes, there is  6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

(877) 877-0987

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lor
50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AAtt44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

## Sent from my iPhone (cont.)

If they had a problem, I can definitely change the order of the name, let me call Americans. Why they didn't say anything about name beeing in wrong order before?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

ok..

Key Information from the Image:

*   **Email Exchange:** Natalia Molotkova requests names to be as in record.
*   **Name List:** Vieira Cotrin, Valdson, Gomes de Melo, Maria da Conceição
*   **Reservation Information:** Total air reservation: $414.00. Ticket non-refundable, EUR180.00 change penalty.
*   **Flight Details:** American Airlines 44, Economy, 7h 35m. Departs JFK at 6:10 pm on Fri Sep 28.
*   **Natalia Molotkova:** Centurion Relationship Manager, Contact Number: (877) 877-0987, Hours: Mon-Fri 9AM-530PM EST.

## (877) 877-0987 (cont.)

Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, di, arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987 Hours: Mon through Friday 9AM-530PM EST is there a morning flight also on Friday? Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 r Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

## (877) 877-0987 (cont.)

- Document: Email thread from Centurion Relationship Manager (American Express) — some names/addresses redacted. Dates: Sep 26, 2018 (9:46 AM and 9:53 AM).
- Requested action: Exchange/change tickets; “Exchange should be done by the end of today.” Reply to authorize.
- Price/penalty:
  - Total air reservation (including taxes & fees): $414.00 (add collect, exchange)
  - Ticket non-refundable; EUR 180.00 change penalty applies + any fare difference
- Flight segment:
  - Fri 28 Sep — American Airlines 44 — Economy — 7h 35m
  - Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM
- Contact info (from email signature): Centurion Relationship Manager; phone (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Some content (email addresses and blocks) is redacted in the image.

## (877) 877-0987 (cont.)

- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Flight availability notes:
  - Only one direct NYC→Paris flight per day (evening) with American Airlines.  
  - No morning flights from NYC to Paris (only overnight).  
  - Connecting arrival is only ~50 minutes earlier than direct.

- Reservation / itinerary:
  - Passengers: Valdson and Maria  
  - Current/new departure: JFK via AA #44 — 6:10 PM on Friday, September 28  
  - Record locator: VRTHNP

- Pricing & rules:
  - Total air reservation (including taxes & fees): $414.00 (add collect, exchange)  
  - Ticket is non‑refundable; EUR 180.00 change penalty applies + fare difference

- Misc:
  - Email footer: Sent from my iPhone; American Express Centurion concierge (©2015)

## (877) 877-0987 (cont.)

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m
Departing: New York John F Kennedy Airport, (JFK) at 6.10pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn....ok....then we change to the same flight back but on Friday....thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## (877) 877-0987 (cont.)

**Key Information:**

*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Phone:** (877) 877-0987, Mon-Fri 9AM-530PM EST
*   **Exchange Deadline:** End of today
*   **Reservation Details:**

    *   Total air reservation: $414.00
    *   Non-refundable ticket, EUR180.00 change penalty
    *   **Flight:** American Airlines 44, Fri 28 Sep, Economy, 7h 35m.
        *   JFK (6.10pm) to CDG (7.45am)
*   Request to change flight to Friday.

## (877) 877-0987 (cont.)

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, du arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

## (877) 877-0987 (cont.)

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lor is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick•

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## (877) 877-0987 (cont.)

- Email thread date/time: Sep 26, 2018, 9:46 AM
- Sender / role (as shown): Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact (shown): (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Issue stated: Name in record sent as one line (no separation of first/last); asking if outbound flight will have problems with that formatting and requesting confirmation.

- Passengers (as listed "On P it is:"):
  - Vieira Cotrin
  - Valdson
  - Gomes de Melo
  - Maria da Conceição

- Reservation summary:
  - Total (including taxes & fees): $414.00
  - Fare rules: Ticket non‑refundable; EUR 180.00 change penalty applies plus any fare difference
  - Flight: Fri 28 Sep — American Airlines 44 — Economy — Duration 7h 35m
    - Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
    - Arrive: Paris Charles de Gaulle Airport (CDG) at 7:45 AM

- Action requested: Reply with authorization to proceed.

## (877) 877-0987 (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lor arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

## (877) 877-0987 (cont.)

service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you
authorize. We reserve the right to note profile and preference data for servicing purposes.

- Emails dated Sep 26, 2018 at 9:46 AM and 9:53 AM from Natalia Molotkova (Centurion Relationship Manager).
- Action requested: “Exchange should be done by the end of today.” / “Please reply to this email and provide your authorization to proceed.”
- Price & fare rules:
  - Total air reservation (incl. taxes & fees): $414.00 (add collect, exchange)
  - Ticket non‑refundable; EUR 180.00 change penalty applies + difference in fare
- Flight:
  - Fri 28 Sep — American Airlines 44 — Economy — 7h 35m
  - Depart: New York John F. Kennedy Airport (JFK) at 6:10 PM
  - Arrive: Paris Charles de Gaulle (CDG) at 7:45 AM
- Agent info: Natalia (Natasha) Molotkova — Centurion Relationship Manager; hours Mon–Fri 9AM–5:30PM EST (phone redacted in image)
- Client note: requests changing to the same flight back on Friday; mentions “only one direct flight per day — evening — with Americans.”

## (877) 877-0987 (cont.)

arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
█████████████████████
█████████████████████
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 p

Regards,
Natalia (Natasha) Molotkova

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morn

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

<u>Privacy Statement I Visit the Centurion Card websrte</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m

## (877) 877-0987 (cont.)

Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager.

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lor to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (011) 011-0907

Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick•

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshia Manager

## (011)011-0901

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

Sent from my iPhone

## (011)011-0901 (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>5—ieftcanervess corn:phrshmq.</u> Ca 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that Amei Express is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andier fees you. We reserve the right to note profile and preference data for servicing purposes.

Exchange should be done by the end of today.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Please change the tickets as stated below. thanks

On Sep 26, 2018, at 9:46 AM, Natalia Molotkova wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to lor arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per tick
Regards,
Natalia (Natasha) Molotkova

EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flig
Currently they are to depart Saturday
6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $414.00 (add collect, exchange).

## (877) 877-0987 (cont.)

• Ticket is non-refundable, EUR180.00 change penalty applies plus difference in fare

• Fri 28 Sep - American Airlines 44 - Economy - 7h 35m Departing: New York John F Kennedy Airport, (JFK) at 6.10pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.45am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

darn...ok...then we change to the same flight back but on Friday...thank you!

Only one direct flight per day - evening - with Americans. Even connecting flight not going to work, due to long waiting time in Charlotte and arrival to Paris is only 50 minutes earlier than direct.

None of the airlines have morning flights from NYC to Paris, only over night.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

is there a morning flight also on Friday?

Yes, there is 6:10pm departure flight from JFK on September 28 Friday, add collect will be $212.00 per ticket.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

## Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Morning. We need to change Valdson and Maria's tickets to return to Paris on Friday. Is there a morning flight they can take?

Currently they are to depart Saturday 6:10pm Valdson and Maria to depart JFK via AA#44 (Rec. Loc#VRTHNP)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

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