From: JetBlue Info <█████████████████████
Sent: Saturday, December 22, 2012 5:07 PM
To: ██████████████
Subject: Apology from JetBlue

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We sincerely apologize for the inconvenien=e you experienced on JetBlue Flight #1085. We understand how challenging i= is when your travel plans are disrupted.

As a gesture of apology and goodwill, each person on t=is flight will be issued a service credit in the amount of the round-trip =are paid (or the one-way fare, doubled, excluding taxes and fees). Note: 1= you're traveling on a TrueBlue award, you will receive a $200 ser=ice credit.

• The credit will be placed in your JetBlue Tra=el Bank and may be used anytime during the next 12 months for another JetB=ue flight.

• You will receive an email within two weeks re=arding your service credit.

• If you do not receive an email with the detai=s of your credit, please call us within two months at 1-800-JETBLUE (53=-2583) and have your confirmation number available in order to get inf=rmation on how to find and use your credit.

If you are a letBlue Getaways customer, please call 1-=00-JETBLUE (538-2583) option #3 for assistance.

Our goal is to offer you the best in air travel. We lo=k forward to welcoming you onboard again and giving you a renewed JetBlue =xperience.

Sincerely,

Nannette Ford
Director, Customer Support
JetBlue Airways

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