| Field | Value |
|---|---|
| To | Amex Centurian Travel (recipient details redacted) |
| Cc | [Name redacted] |
| From | [Name redacted] |
| Sent | Tue 6/5/2018 1:52:05 PM |
| Subject | Re: Cancel Tikcet for [redacted] |
| Surrounding text (provided) | Ok..too bad. I do not believe she will go back to Rustov...but I don't know. We will just have to let it be. |

Ok..too bad. I do not believe she will go back to Rustov...but I don't know. We will just have to let it be.

On Jun 5, 2018, at 9:33 AM, Natalia Molotkova <blackened out> wrote:

Lesley, just heard from my refund desk (was afraid of that):
USED VALUE IS HIGHER THAN TOTAL TKT VALUE
NO REFUND DUE ON THIS TKT..
So, if she might fly back to Rostov, we can exchange ticket, but no refund.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

ok, thanks

On Jun 1, 2018, at 4:45 PM, Natalia Molotkova <██████████████████████████> wrote:

Done, refund might take up to two billing cycles.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, Please cancel thanks

On Jun 1, 2018, at 4:33 PM, Natalia Molotkova <████████████████████████████████> wrote:

Yes, refundable, can't tell you how much refund will be: IN CASE OF CANCELLATION AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FLOWN.

Ok to cancel?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No, Aeroflot doesn't allow to re-book later, use as a credit. But I think we issued her ticket as refundable, let r Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST



will not take her flight from Rustov to NY...we need to cancelfor credit? not sure...

5:20pm to arrive JFK via Aeroflot#102 (Rec. Loc#

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