To: Amex Centurian Travel████████████████████████████
From: Lesley Groff
Sent: Wed 9/6/2017 7:13:25 PM
Subject: Re: We Need to CHANGE some tickets-Make sure they ar e sent to NO ONE but ME!

I'm sure that would case some of the pain!

thanks Natasha...

On Sep 6, 2017, at 3:12 PM, Natalia Molotkova <redacted> wrote:

Ok, how about me giving him 60 000 American Express point ($600 equivalent), will it make him feel better,

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

just keep the ticket AS IS...we will pay for the Biz seat.
Jeffrey totally irritated with me on this one!

On Sep 6, 2017, at 2:26 PM, Natalia Molotkova <████████████████████████> wrote:

ok thx

On Sep 6, 2017, at 2:33 PM, Natalia Molotkova <███████████████████████> wrote:

█████████ is number 7 on exchange Q

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

If we change to Aeroflot at
SU  08SEP OVB SVO 600A 610A
SU  08SEP SVO CDG 750A 1045A

add collect only $93.30.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok, thanks

On Sep 6, 2017, at 2:19 PM, Natalia Molotkova <████████████████████████████████> wrote:

great....we must have  come on the 8th ...so ticket price would be the $1384.10?! Please check to see similar to what we have already....let me know price...thanks (we may just have to stick with Aeroflot and co

On Sep 6, 2017, at 2:15 PM, Natalia Molotkova <█████████████████> wrote:

Exchange takes time, checking how far it is on Q...

For

Les ey, eroflot told me that I can't exchange coach ticket to business. Have to issue new ticket, can't use ok less expensive ticket? Shoudl I re-instate original?

One way via Prague is only:

1 S7
1 OK

08SEP OVB PRG 0820A 1000A
08SEP PRG CDG 1225P 0215P

TOTAL FARE - USD 592.40

<u>Orli '</u> r flight with Aeroflot
SU 08SEP OVB SVO 600A 610A
SU 08SEP SVO CDG 750A 1045A

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I am still waiting for

Mticket to come through?...Can you check on the new ticket for me?

## Regards, (cont.)

On Sep 6, 2017, at 9:47 AM, Natalia Molotkova <██████████████████████████> wrote:

Lesley, Aeroflot told me that I can't exchange coach ticket to business. Have to issue new ticket, can't use ok less expensive ticket? Shoudl I re-instate original?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

GREAT! t hank you!
issue please and refund ;)

On Sep 6, 2017, at 1:33 PM, Natalia Molotkova <███████████████████> wrote:

Both tickets will be non refundable.
Aeroflot will be business class, coach not available.
Original return Air France will be refunded ($883.30)
New ticket will be coach:
AF:  10SEP CDG MXP 0130P 0300P

TOTAL FARE - USD: 699.60
Non refundable and changes are not permitted.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi k. Please issue this as well as the outbound flight. Thanks.

## Regards, (cont.)

Sent from my iPhone

On Sep 6, 2017, at 12:49 PM, Natalia Molotkova

wrote:

Coach, non refundable:
AF ████ 10SEP CDG MXP 0130P 0300P

TOTAL FARE - USD 699.60

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Jeffrey says 1:30 is good. Price please?

Sent from my iPhone

On Sep 6, 2017, at 12:16 PM, Natalia Molotkova <██████████████████████████> wrote:

No, after 9am will be 130pm.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Jeffrey is asking if there is a flight that departs Paris on Sunday for Milan around 11am..? please let me know
On Sep 6, 2017, at 11:54 AM, Natalia Molotkova <██████████████████████████████> wrote:

Sure, I am here!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

wow...super expensive! this is the ticket that was super expensive in the first place... Let me ask how early you..thanks.

On Sep 6, 2017, at 11:42 AM, Natalia Molotkova <████████████████████████████> wrote:

Sorry, Lesley,

[ ]

We can keep same flight to Paris with Aeroflot, just day later, but first leg is sold out in coach, only business,

1 SU D 08SEP F OVB SVO 0925A 0940A 1 SU ID 08SEP F SVO CDG 1145A 0240P 1ADT 1384.10 1384.10 TOTAL FARE - USD 1384.10 Ad collect will be - $389.20 difference in fare plus EUR 70 change fee. Return: we can do Alitalia coach: AZ 10SEP CDG LIN 0935A 1105A



TOTAL FARE - USD 724.40

AZ • 10SEP CDG LIN 0605A 0735A

TOTAL FARE - USD 433.40

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please Issue change as stated...OK on $109 add collect

the entire ticket is changing (outbound and return) She needs a ticket to go to Paris on Fri. Sept. 8 as ticket you have her on Sunday is not until 3:15pm..Jeffrey's request is for morning on Sunday...can you chec ='? thanks

On Sep 6, 2017, at 9:47 AM, Natalia Molotkova <████████████████████████████████████████████> wrote:

████:
SUM08SEP CDG SVO 355P 830P

## Regards, (cont.)

SU █████ 08SEP SVO SVX 1150P 410A

Add collect $109.00

█████████
We can put her at

AF ██████ 10SEP CDG MXP 0315P 0440P

TOTAL FARE - USD 544.60

Coach, and refund original ticket in business (refund will be $883.30).

Ok to proceed?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████████████████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

yes, please...over the weekend Karyna and ██ received confirmation of ████ tickets...Raphael w
(you will have to speak to him...i don't know where...he said it looked odd) but I am very fearful of anyone re
you are to change today!

On Sep 6, 2017, at 9:08 AM, Natalia Molotkova <██████████> wrote:

OK, it is very strange, I email only you, ok will leave only your email.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning....we need to change 2 tickets. Please, please make triple sure they are NOT forwarded to anyone addresses from our account.
-Change:  return flight ticket to Friday Sept. 8 (Rec. Loc#: ) she should leave the
-Change:  to arrive Paris on Friday Sept 8 and leave for Milan on Sunday morning Sept.10. (Re

Let me know what we can do! thanks, Lesley

## Regards, (cont.)

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