To: Natalia Molotkova
From: 
Sent: Fri 4/26/2019 4:13:35 PM
Subject: Re: Change Krystyna Pyszkova's return ticket to Prague to earlier!

Yes please issue ticket!

Sent from my iPhone

On Apr 26, 2019, at 11:35 AM, Natalia Molotkova <redacted> wrote:

You did not authorize ticketing. That is why, no need to call anyone.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Do I need to contact her? Why do you ask 'all ok'?

Sent from my iPhone

All OK?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,

Key Information:

*   **Entities:** Natalia (Natasha) Molotkova, Krystyna Pyszkova
*   Natalia is a Centurion Relationship Manager.
*   Task: Change Krystyna Pyszkova's return ticket to Prague.
*   Flight: AF1382, 7 am from Paris to Prague, arriving 8:40 am on Sunday, April 28th.
*   Rec. Loc#: VRKVSO
*   Natalia's hours: Monday through Friday 9AM-5:30PM EST.

## Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

• **Sun, 28 Apr - Air France 1382 - Business - 1h 40m**
OPERATED BY JOON
Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am
Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

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please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Key information from the image:

*   Request for authorization to proceed
*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Office hours: Mon-Fri 9AM-5:30PM EST
*   Change request for Krystyna Pyszkova's return ticket.
*   Flight AF1382 7 am Paris to Prague, arriving 8:40 am on Sunday, April 28th.
*   Record Locator: VRKVSO

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Key information from the image:

*   **Natalia (Natasha) Molotkova** is a Centurion Relationship Manager.
*   She is contacting Czech air to open a ticket.
*   Her work hours are Mon-Fri 9AM-530PM EST.
*   Total air reservation cost: $497.50 (including taxes and fees).
*   Ticket is refundable, changes are subject to fare difference.
*   The original return from yesterday was voided.

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Code share: JOON

Key information includes flight details:

*   **Flight:** Air France 1382 (Operated by JOON)
*   **Date:** Sunday, April 28
*   **Class:** Business
*   **Duration:** 1h 40m
*   **Departure:** Paris Charles de Gaulle Airport (CDG) at 7:00 am
*   **Arrival:** Prague Vaclav Havel Airport (PRG) at 8:40 am

The email is from Natalia (Natasha) Molotkova, a Centurion Relationship Manager. The email requests authorization and discusses changing Krystyna Pyszkova's return ticket to this flight (Rec. Loc#VRKVSO).

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Key information from the email:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Subject:** Air reservation details.
*   **Total cost:** $497.50
*   **Flight Details:**
    *   Air France 1382 (code share JOON)
    *   Date: Sun, 28 Apr
    *   Class: Business
    *   Duration: 1h 40m
    *   Operated by: JOON
    *   Departure: Paris Charles de Gaulle Airport (CDG) at 7:00 am
    *   Arrival: Prague Vaclav Havel Airport (PRG) at 8:40 am
*   Ticket is refundable (changes are subject to difference in fare).
*   Hours: Mon through Friday 9AM-530PM EST

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact details redacted)
- Working hours: Mon–Fri 9:00 AM–5:30 PM EST
- Passenger: Krystyna Pyszkova
- Request: Change return ticket to Prague to AF1382 (Paris → Prague)
  - Departure: 7:00 AM
  - Arrival: 8:40 AM
  - Date: Sunday, April 28
  - Reservation/Locator: VRKVSO
- Notes in email: "On it." / "please respond." / "Voided original return from yesterday."
- Footer: American Express Centurion service/legal notice (©2015), phishing/security link visible

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - 1h 40m
OPERATED BY JOON
Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am
Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

## Regards, (cont.)

Key entities:
*   Natalia (Natasha) Molotkova - Centurion Relationship Manager.
*   Hours: Mon through Friday 9AM-530PM EST.
*   American Express.
*   Czech air.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Key information from the email:

*   Total air reservation cost: $497.50
*   Ticket is refundable, changes subject to fare difference.
*   Code share: JOON
*   Air France flight 1382 on April 28 (Sunday)
*   Departure: Paris Charles de Gaulle Airport (CDG) at 7:00 am
*   Arrival: Prague Vaclav Havel Airport (PRG) at 8:40 am
*   Flight Duration: 1h 40m
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Operating hours: Mon-Fri, 9AM-530PM EST

## Regards, (cont.)

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Request:** Change Krystyna Pyszkova's return ticket to Prague, Air France flight AF1382.
*   **Flight Details:**
    *   Paris (CDG) to Prague (PRG)
    *   Departure: 7:00 am
    *   Arrival: 8:40 am
    *   Date: Sunday, April 28th
    *   Flight Duration: 1h 40m
    *   Class: Business
*   **Total Air Reservation:** $497.50
*   **Code Share:** JOON
*   **Record Locator:** VRKVSO

## Regards, (cont.)

- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: Centurion Relationship Manager (name redacted)
- Business hours: Mon–Fri 9AM–5:30PM EST
- Note: "Sent from my iPhone" / casual replies present ("Thx", "On it.")
- Ticket change request:
  - Traveler: [name redacted]
  - Change return ticket to Prague to AF1382
  - Departure: 7:00 AM flight from Paris to Prague
  - Arrival: 8:40 AM on Sunday, April 28
  - Record locator: VRKVSO
- Redacted contact blocks present (black boxes)
- Footer: American Express / Centurion Card privacy statement and phishing link; © 2015 American Express

## Regards, (cont.)

please respond.

## Regards,

Natalia (Natasha) Molotkova

- Sender: Centurion Relationship Manager (name redacted)
- Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Status: Voided original return from yesterday
- Action required: Reply to authorize proceeding; prices and availability subject to change
- Total price: $497.50 (including taxes and fees)
- Fare rules: Ticket is refundable; changes subject to fare difference
- Codeshare / Operator: Code share: JOON; Operated by JOON
- Flight:
  - Date: Sun, 28 Apr
  - Airline/Flight: Air France 1382 — Business
  - Duration: 1h 40m
  - Depart: Paris Charles de Gaulle (CDG) at 7:00 AM
  - Arrive: Prague Václav Havel (PRG) at 8:40 AM
- Closing: "Please reply to this email and provide your authorization to proceed." / "Thx" / "Sent from my iPhone"
- Note: Some contact details are redacted (black boxes) in the image.

## Regards, (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.