To: Amex Centurian Travel ██████████████████████████
From: Lesley Groff
Sent: Wed 3/28/2018 3:34:20 PM
Subject: Re: CHANGE ticket AND Hotel for ████████████ 03APR18 ███████

## ok, awesome on Kathy!

So good that you will get to see your parents! Very important...especially at 80! hopefully it won't be too snowy :)

Yes, I look forward to our vacation...always nice to be away with my husband and son !

On Mar 28, 2018, at 11:29 AM, Natalia Molotkova <blackened out> wrote:

Disney sounds better than Snowy Russia LOL.

I was back home almost 3 years ago. My parents are 80.

Kathy is GREAT, and should be quick. She is assigned to me as a support agent. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Oh wow! have a wonderful time!! How long has it been since you have been home?
Thank you on the helpful hints on who to email...will Kathy be as quick to respond? Also, I will be away April

On Mar 28, 2018, at 11:19 AM, Natalia Molotkova <████████████████████> wrote:

## Thank you!!!

Lesley, I will be away from march 30 till April 10, back April 11 (going home, to see my family). So, please er to <u>centurionsupportacenturion.com.</u> If it is on Monday, Tuesday, Friday, Saturday or Sunday, please put atte is not here on Wednesday and Thursday.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

never mind! keep separate~!! thanks!

## Thank you!!! (cont.)

On Mar 28, 2018, at 11:08 AM, Natalia Molotkova <████████████████████> wrote:

I will have to cancel hotel and re-book on the new record. Do you want me to do that or keep two records? I

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you send me an itinerary with the air and hotel on one confirm?

On Mar 28, 2018, at 10:09 AM, Natalia Molotkova wrote:

Please issue below ticket and book hotel stay as shown below. Thx

Sent from my iPhone

On Mar 28, 2018, at 10:09 AM, Natalia Molotkova wrote:

## Air:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $822.00.

• Refundable with EUR50.00 refund fee; changes subject to difference in fare plus change fee of EUR50.00.

## • Outbound -

Thu 05 Apr - Air Baltic 652 - 2h 40m- 1055 Miles Depart: London Gatwick Airport, (LGW) at 09:25AM Arrive: Riga International Airport, (RIX) at 2:05PM

## • Inbound -

Tue 10 Apr - Air Baltic 653 - 3h Om- 1055 Miles Depart: Riga International Airport, (RIX) at 3:40PM Arrive: London Gatwick Airport, (LGW) at 4:40PM

Please reply to this email and provide your authorization to proceed.

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Estimated total for hotel reservation: 655.00 EUR . Daily resort fees may apply. Cancellation 24 hours.

Please reply to this email and provide your authorization to proceed.

## Hotel: (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Do this refundable fare please

Sent from my iPhone

On Mar 28, 2018, at 9:48 AM, Natalia Molotkova wrote:

Lowest changeable fare is 822.00USD, refundable with EUR50.00, change fee is also 50.00eur. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Thanks

Sent from my iPhone

On Mar 28, 2018, at 9:38 AM, Natalia Molotkova wrote:

No, just lowest, let me find changeable fare.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Please issue below new ticket for Daria. Is it refundable and changeable? She states she may need to c
Sent from my iPhone
On Mar 28, 2018, at 9:26 AM, Natalia Molotkova <████████████████████> wrote:
OK, original ticket doesn't allow changes, we will have to issue new ticket:
Thu 05 Apr - Air Baltic 652 - 2h 40m- 1055 Miles

## Hotel: (cont.)

Depart: London Gatwick Airport, (LGW) at 09:25AM Arrive: Riga International Airport, (RIX) at 2:05PM

Tue 10 Apr - Air Baltic 653 - 3h Om- 1055 Miles Depart: Riga International Airport, (RIX) at 3:40PM Arrive: London Gatwick Airport, (LGW) at 4:40PM $268.00. OK to proceed? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Let me ask hotel if they changed it already, before I change on my end. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha...we need to change Dada Burak's trip, flight and hotel...to April 5-10...I sent over a credit Hotel...we probably have to update the dates with them...I will email them now and include you.

My appointment in Riga has been changed on 6 of April . Is it possible to change the tickets and hotel? From 05.04 to 10.04?

In case if I get a visa refusal I'll need to change the ticket again .

Thank you

Have a nice day

Mail.Ru

суббота, 24 марта 2018 г., 18:29 +0000 от Lesley Groff <l█████████████████>:

Begin forwarded message:

From: "American Express Travel" <u><itinerarvAmvamextravel</u> <u>tom></u>

Subject: Your Trip is coming soon! <u>-</u> Itinerary INCL TICKETNO for

03APR18

Date: March 24, 2018 at 1:10:16 PM EDT

To:

This is just a reminder that it's almost time for your trip. Please find enclosed Itinerary Details for your reference.

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming me please contact Centurion Travel Service at 1-877-877-0987.

## Hotel: (cont.)

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baaciage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link tc your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel
Record Locator

## E-Ticket Number(s)

Ticket 15MAR

Tuesday 03 Apr 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>03 Apr 2018</th></tr><tr><td>Airline </td><td>Air Baltic</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>BT 652 Z Economy Class</td></tr><tr><td>Origin </td><td>London, London Gatwick</td></tr><tr><td>Destination </td><td>Riga, Riga International</td></tr><tr><td>Departing </td><td>10:10 AM</td></tr><tr><td>Arriving </td><td>02:50 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal South</td></tr><tr><td>Estimated Time</td><td>2 Hrs 40 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Hotel Information

Hotel: GRAND PALACE HOTEL
Address: Pils Street 12-Pils Iela 12

## Hotel Information (cont.)

<table><tr><th></th><th>RIGA LV LV 1050</th></tr><tr><td>Telephone</td><td>371-67044000</td></tr><tr><td>Check In Date</td><td>Tue 03 Apr 2018</td></tr><tr><td>Check Out Date</td><td>Fri 06 Apr 2018</td></tr><tr><td>Confirmation Number</td><td>121755227</td></tr><tr><td>Base Rate</td><td>EUR 131.00 / per night
May be subject to local taxes, service charges, and daily resort
fees if applicable</td></tr><tr><td>Cancellation Policy</td><td>Cancel 1 Days Prior To Arrival</td></tr></table>

Confirmed

## Friday 06 Apr 18

## Flight Information

<table><tr><th>Date</th><th>06 Apr 2018</th></tr><tr><td>Airline</td><td>Air <u>Baltic</u></td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>BT 653 U Economy Class</td></tr><tr><td>Origin</td><td>Riga, Riga International</td></tr><tr><td>Destination</td><td>London, London Gatwick</td></tr><tr><td>Departing</td><td>03:40 PM</td></tr><tr><td>Arriving</td><td>04:40 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal South</td></tr><tr><td>Estimated Time</td><td>3 Hrs</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit Information for Travel</u></td><td></td></tr></table>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and destination. Due to frequent changes, American Express cannot guarantee the accuracy <u>of</u> the information provided and expi incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American E: review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download ;

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, ma operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and rep travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to perso the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessatioi

## Flight Information (cont.)

changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of govemn disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology sy

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual nee suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may alsc suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation frc Express Card or other American Express products to pay for supplier products and services. From time to time we may enter these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identify consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers r itineraries we recommend.

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