To: 
From: Natalia Molotkova
Sent: Tue 10/3/2017 8:36:12 PM
Subject: Ticket for

Title: American Express ®

I checked, earliest train from Paris is at 8:11am, arriving to Montreaux to late - at 1:10pm. May be bus? But I can't book bus, I can only research.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha…so is it possible for ██████ to even leave early enough on █ train from Paris to get her
to the 9:31am train in Montreux on to Glion (I just want to make sure, I see this is █ train on Oct.
11th. Are the trains the same time every day? She needs to go Oct. 14 to Glion)
What time would she have to leave from Paris to make █ 9:31am in Montreux? Is it possible she
could take █ cab from Monteux to Glion? Is it close?

On Oct 3, 2017, at 2:04 PM, Natalia Molotkova <██████████████████████>
wrote:

Hmmm. I am not sure! Let me get back to you.

Sent from my iPhone

On Oct 3, 2017, at 2:04 PM, Natalia Molotkova <████████████████████████████> wrote:

I am afraid train I offered not going to work, due to last train leaves at 9:31am. https://www.virail.com/train-montreux-glion Can she depart Paris in the morning? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes for sure please!

Sent from my iPhone

On Oct 3, 2017, at 1:32 PM, Natalia Molotkova < > wrote:

Yes, but I want first get the schedule from Montreux to Glion, to make sure she is making it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Ok. So you can purchase the ticket we confirmed yesterday (departing at 3:11 in the slightly higher price for bItter class ticket) then she must purchase her ticket on to Glion. Can you make sure she can catch I train to Glion after arriving Montreux given her timing?

Sent from my iPhone

On Oct 3, 2017, at 12:31 PM, Natalia Molotkova <████████████████████████████████> wrote:

Got is in writing from Rail Europe:

This is not' direct journey. The best option with the least changes of train would be to go from Paris to Geneva, then from Geneva to Montreux and from Montreux to Glion. You are able to purchase the option from Paris to Montreux on our website. However, the train from Montreux to Glion is' regional train that is only available for purchase locally at the train station.

Pricing now.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

- Dates/times: Oct 3, 2017 — 9:17 AM and 11:51 AM (email thread)
- Business hours (repeated in signature): Mon through Friday 9AM–5:30PM EST
- Sender/role: [Redacted] — Centurion Relationship Manager (signature present); "Sent from my iPhone" appears
- Key excerpts:
  - 9:17 AM: "Yesterday I saw option only with two stops, nothing on Rail Europe, let me see what I can find."
  - 11:51 AM: "I am very confused with the station, not showing anything to Glion on Rail Europe, will call them."
  - Request: "[Redacted] needs to go to Glion!! Please let me know about time and price of ticket. thanks"
- Key entities: Glion (destination), Rail Europe (booking site), Centurion Relationship Manager (role)
- Visual notes: Multiple sections redacted/blacked out (email addresses and other info)

## Regards, (cont.)

- Document: email thread screenshot (Oct 2, 2017)
- Message timestamps: 12:26 PM and 12:56 PM (Oct 2, 2017)
- Sender: [NAME REDACTED] — title: Centurion Relationship Manager
- Office hours (signature): Mon through Friday 9AM–5:30PM EST
- Key locations mentioned: Lesley, Glion, Montreux (noted as “two different stations”)
- Pricing / fares:
  - Total for two legs: coach $133, first class $195
  - Possible Rail Europe fee: ~$7.50 USD
  - Question/clarification in thread: “so the total is $328…? or either it is second class totally $133 for entire trip or First class $195 for entire trip… I just need clarification.”
- Short conversational lines: “oh wow…will find out! thank you!” and “ok, got it…hang in.”

## Regards, (cont.)

On Oct 2, 2017, at 12:18 PM, Natalia Molotkova
wrote:

second class, non refundable - $133.00

Semi Flexible

Leg to Geneva

• quit: Refundable before train departure for fee; exchangeable before train departure for I fee. Leisure Adult Ticket Ticket is valid for all travelers.

## Exchange Policy

Tickets can be exchanged before train departure for fee.

## Refund Policy

Paper Tickets: Ticket is refundable up to 2 business days before train's departure date. Cancelation of tickets will incur 20 Euro fee per ticket. Print at Station/Print at Home e-tickets: Tickets are refundable before train's departure. Cancelafiorlof tickets will incur 20.Euro fee per ticket. To receive I refund you must send I request to the issuing office. Refunds and Exchanges are subject to 7% administrative fee per ticket.

From Geneva to Montreux

• Adult: Ticket is 85% refundable before train departure date; non-exchangeable. General Tic et

This is only I train ticket. Reservations when possible are separate and an additional cost.

## Exchange/Refund Policy

.15% cancellation penalty applies to unused tickets received by the issuing office before the first day of validity. Tickets are refundable after the first day of validity if they have been endorsed as 'not used' by railway official at the station of departure. For more information please refer to the conditions of use printed on ticket jacket. Refund requests must be submitted slithin 2 months from the first day of validity on the ticket. To receive'Lgfund you must send I request to the issuing office. Refunds and Exchanges are subject to I7% administrative fee per ticket.

First class - semi flexible - $195.00

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Exchange/Refund Policy (cont.)

Depends on class of service and ticket flexibility, let me email you options.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please purchase train ticket for ███...thanks! (how much is it?)

On Oct 2, 2017, at 11:41 AM, Natalia Molotkova <██████████████████████████>
wrote:

ok...I'll be back to you on the train part..

On Oct 2, 2017, at 11:41 AM, Natalia Molotkova
wrote:

Ok, fare is restricted, non refundable.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

that should be perfect! Let me get permission on the train part of this!

On Oct 2, 2017, at 11:39 AM, Natalia Molotkova <██████████████████████████████> wrote:

## Regards, (cont.)

Train will be with stop, going to Montreux

3:11PM <u>Paris Gare Lyon</u> 6:17PM Geneva 3hr6min <u>TGV Lvria 9775</u>

TRANSFER: 22 mins 6:39PM Geneva 7:35PM Montreux 0hr56min <u>Train 41</u>

Coach from 127.00USD
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

the direct biz class is good. We can issue for ████ please .

On Oct 2, 2017, at 11:35 AM, Natalia Molotkova <████████████████████████████████>
wrote:

||

Ok, can you do the train also? or what train is it?

On Oct 2, 2017, at 11:33 AM, Natalia Molotkova <████████████████████████>
wrote:

There is direct flight from Ekaterinburg to Paris, but only business class left: U6 709 12OCT SVX CDG 0650A 0930A

TOTAL FARE - USD 696.20

Connection:

1 SU 6402 12O0T SVX LED 0620A 0710A OPERATED BY ROSSIYA AIRLINES 1 SU 6635 12OCT LED CDG 0910A 1140A OPERATED BY ROSSIYA AIRLINES

TOTAL FARE - USD 252.30

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

There is no airport in Glion Montreux , Geneva will be closest - 93 km. So probbaly will do train.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need' ticket for from Ekaterinburg Russia to Paris morning of Oct. 12th...then she needs to go to Glion Montreux (Switzerland?) around 2/3pm on Oct. 14th...is this' plane ride or' train ride?



Privacy Statement | Visit the Centurion Card website

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.