- To: Karyna Shuliak [recipient email redacted]
- Cc: Merwin Dela Cruz [recipient email redacted]; [additional recipient redacted]
- From: james | personal genius
- Sent: Thu 10/19/2017 9:14:58 PM
- Subject: Re: Printer issues

It sounds like you've already gone through most of my tricks & it needs a good cleaning, maybe replacement heads. Let me reach out to the Epson tech and see what he'd charge. (That machine is -$1200 new, so I don't want to commit to a repair bill that is going to be more than just buying a replacement.)

Thank you,

James Ce
your Personal Genius
 Certified Support Professional 10.6
http://personalgenius.co

On Oct 19, 2017, at 5:07 PM, Karyna Shuliak
wrote:

Thank you James, that would be great!

Yes, it is the smaller one. The is a lot of black in smear and misalignment. I changed all the expired ink cartridges, tried power cleaning option twice, but no improvement...

On Oct 19, 2017, <u>at</u> 4:56 PM, jamcs I personal genius wrote:

The 3800 is the smaller one, yes? What problems arc you experiencing? I will be happy to look at it, if it's beyond me I have an Epson certified tech I can recommend.

Thank you,

James Ce
your Personal Genius
C Certified Support Professional 10.6
<u>http://personalgcnitu.co</u>

On Oct 19, 2017, at 4:54 PM, Karyna Shuliak wrote:

Hi James,

I am having issues with our Epson Stylus Pro 3800 photo printer at 9 E 71st.

Regular maintenance does not seem to help, I think I need someone experienced to look at it. Would that be a pan of your expertise? if not, might you be able to recommend someone please?

Thank you very much!

Karýna