To: Amex Centurian Travel[██████████████████████████████]
From: Lesley Groff
Sent: Fri 11/17/2017 6:02:38 PM
Subject: Re: Change ███████████ ticket back to Paris ███████

ok super;

Key information from the image:

*   New ticket change fee: EUR150.00
*   Cancelled JFK ticket change fee: $300.00 (will be credit)
*   Email from Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Reply from Natalia Molotkova that Delta is now having a lot of fares that are not changeable.
*   Hours: Mon through Friday 9AM-530PM EST

Changeable fare is much higher - $1010.66.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

## New record locator

Fare non refundable and changes are not permitted, should I go with higher fare with permitted cahnges? I could not get same set number she had before on December 10th flight, now she is seating separately fron Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>

@

Hours: Mon through Friday 9AM-530PM EST

Yes, will be new record locator, working on it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

sorry....have been completely slammed!
YEs, lets use your Dec. 10 return date....and the Dec. 27 back to Paris is good as well. Thank you! This will

On Nov 17, 2017, at 9:43 AM, Natalia Molotkova <redacted> wrote:

Do we have any return flight for <redacted> from Paris to NYC we can change to December 10th flight?
Norwegian Air non refundable fare with USD 130.00 change ee.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
Hours: Mon through Friday 9AM-530PM EST

## New record locator (cont.)

OK, issuing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Sounds like a plan. I need to get back to you on dates for new ticket. Issue nov 27 ticket please.
Sent from my iPhone

On Nov 17, 2017, at 9:27 AM, Natalia Molotkova < > wrote:

We can't change round trip ticket, originating from NYC to one way origination from Paris (currency is differe

So here is my suggestion.
We can do one way for  on November 27th with Norwegian Air:
DY 7020 27NOV JFK CDG 1030P 1130A

TOTAL FARE - USD 375.10

Cancel ticket we have now as round trip from NYC, use it as a credit fro another (any ticket) from US (value
Book new round trip - Paris-NYC -Paris: advise hat date to make fro flight from NYC to Paris: for example
1 DL 405 10DEC CDG JFK 1025A 0114P
2 DL 404 27DEC JFK CDG 0559P 0725A

TOTAL FARE - USD 787.66
So, total you paying out of the pocket with all above is $1162.76.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

yes, I thought about that at about 3am...thanks

On Nov 17, 2017, at 9:11 AM, Natalia Molotkova < > wrote:

If she is not taking outbound (to Paris), return will be cancelled, let me see what can be done, to make total

## New record locator (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

Morning!!! (yes, I am emailing you at night, but know you will read this in the morning!)

we need to spend the add collect on this ticket. Should we just forfeit the ticket we are holding and p Call it a day..? (hope you had a nice night ;)

On Nov 16, 2017, at 5:35 PM, Natalia Molotkova <█████████████████████████> wrote:

We can discuss tomorrow! Sorry for my delayed reply. I know you left. I had to drive my son to lax practice. you tomorrow

Sent from my iPhone

On Nov 16, 2017, at 5:35 PM, Natalia Molotkova < wrote:

Lesley, I am leaving now, please call support team if you wish to change outbound. See below add collect. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

On November 27th there is no exact same flight: DUAF 1017 JFK CDG 1055P 1200N¥1 - add collect 2354.80

DUAF 1015 JFK CDG 650P 810A¥1

DL 404 JFK CDG 600P 725A¥1 add collect 2354.80 on top what you already paid. The huge add collect is due to we don't have 14 days as advance purchase, like we had before. According to today's fare.

Let me know, if you can make decision shortly. I would like to leave for the day, but if change needs to be do
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## New record locator (cont.)

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

We need to change █████████ ticket back to Paris...it is currently for Nov. 24...we need her to go back
Rec. Loc GRETJX

sorry for so much today!..

Privacy Statement | Visit the Centurion Card website