<table><tr><th>From:</th><th>Larry &lt;</th></tr><tr><td>Sent:</td><td>Wednesday, October 25, 2017 1:46 PM</td></tr><tr><td>To:</td><td>Je vacation</td></tr><tr><td>Subject: </td><td>Fwd: G550 SN 5173</td></tr></table>

From Rusty

Sent from my iPad

Begin forwarded message:<=r>

- Message: "Begin forwarded message:"
- From: [name redacted] <[email redacted]>  
- Date: October 25, 2017 at 9:26:03 AM EDT
- To: [recipient addresses redacted] (multiple recipients; addresses blacked out)
- Cc: [name redacted] <[email redacted]>

L=rry, great to see you too yesterday. I've discussed with West=ield mans ement and below is their positon. I spoke with Deryck Savoy= Sr. Operations Manager. He can be reached at | for further discussion if you would like and is cc'd on this email.=o:p>

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• Seller pilots flew the aircraft, they ma= or may not have known the temps were on the rise, certainly if they did kn=w they likely would be reluctant to point it out as they were seller pilots.

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• The aircraft was flown from BAF on 5/4/1=, a Saturday morning presumably to keep costs down. The buying custom=r only requested an avionics tech to be on board to go through the cabin/galley systems, he was not up in the jump sea= nor is he qualified to diagnose/identify mechanical system anomalies. A me=hanical systems tech was available but not requested for the flight.</=:p>

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• Had GAC test pilot's been in com=and I can virtually guarantee they would have pointed out those temps on th= rise.

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• The buyer did not share the photos he to=k with any BAF personnel requesting opinions on what was depicted.

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Gulfstream's quotes/hold harmles= paperwork specifically spells out our liability, although not popular we a=e not culpable or financially responsible for this event.

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• Customer has proof he purchased the airc=aft in that condition via photos, the seller's pilots were in comma=d during the test flight, perhaps Chevron has some responsibility?

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P=r our discussion yesterday, I am still awaiting management response on the W=ndow Shade mod you referenced in your prior emails and will contact you tom=rrow to present options.

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W= appreciate your business Larry, and trust you understand our position stat=d above. Give me a call if you have any questions.

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Rusty Cramer

Regional Sales Manager

South Florida