To: Amex Centurian Trave
From: Lesley Groff
Sent: Thur 4/25/2019 2:08:51 PM
Subject: Re: New Ticket for New person:

thank you! it is



not

P Expires

thank you!

On Apr 25, 2019, at 10:06 AM, Natalia Molotkova
<██████████████████████████████> wrote:

Also, you said: P Expires: ██████████. Make sure she has valid passport.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Seat assignment is at the extra fee or free at the airport. If you want me to pre-assign seats, please advise C

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Tickets are on its way!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OMG I did ...and that is correct! I had an eye exam this morning and my pupils are dilated...can't see! I tho
PLEASE DO issue the non refundable/changeable ticket as shown!! (sorry!)

## Regards, (cont.)

On Apr 25, 2019, at 9:56 AM, Natalia Molotkova <████████████████████████████> wrote:

Key information:

*   Saturday, April 27th arrival around 12pm.
*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   She is available Mon through Friday 9AM-530PM EST.
*   Flight cost: $1098.00
*   Air reservation (taxes included): $632.90 (non-refundable)
*   EUR70.00 (Air France) EUR60.00 (Czech Airlines)

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Office hours: Mon–Fri 9AM–5:30PM EST

- Request: Round-trip coach ticket for [REDACTED] from Barcelona to PRAGUE on Sunday, April 28 at 9:00 AM
- Passenger nationality: Czech Republic
- Passenger birthday: [REDACTED]
- Passport expiration: [REDACTED]

- Price/terms:
  - Total air reservation (including taxes & fees): $632.90
  - Ticket non-refundable
  - Additional carrier fees: EUR 70.00 (Air France) and EUR 60.00 (Czech Airlines)

- Action required: Your response is required to complete this reservation
- Footer: American Express Centurion card privacy/consumer notice and phishing-report link (americanexpress.com/phishing)

## Regards, (cont.)

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for █████████ from Barcelona to Paris on
on Sunday April 28 at 9am. Below are her details:

Czech Republic

Birthday:
P Expire

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the source provider and the only remedy for any claims relating to services Or products provided by the service provider is ago responsible for any purchases, shipping charges and/or lees you authorize. We reserve the right to note pronto and preference data for s.

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

## Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova wrote:

Your response is required to complete this reservation. Prices and availability are st;

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) cl

- Visual: solid black rectangle with thin light border
- No visible text, chart, legend, or identifiable entities
- Result: no data to extract — please provide a clearer image or the original file to proceed

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning!We need a round trip, coach ticket for | from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

Czech Republic

Birthday:
P Expires:

## Hi there! Can you tell me the refundable price? (cont.)

- Company: American Express / Centurion Card (Privacy statement and Centurion website visible; ©2015 American Express)
- Sender: Centurion Relationship Manager (name redacted in image)
- Request: Round-trip coach ticket for [REDACTED] from Barcelona → Paris on Sunday, April 28 at 9:00 AM
- Total air reservation (including taxes & fees): $632.90
- Ticket policy: Non-refundable; change fees shown as EUR70.00 (Air France) and EUR60.00 (Czech Airlines)
- Passenger details: Country — Czech Republic; birthday redacted
- Business hours listed: Mon–Fri 9AM–5:30PM EST
- Required action: “Please reply to this email and provide your authorization to proceed.”

## Hi there! Can you tell me the refundable price? (cont.)

P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

You wrote: Saturday April 27th arriving around 12pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

ok...no to fully refundable. I assume this was the closest outbound flight arriving near 2pm?

On Apr 25, 2019, at 9:52 AM, Natalia Molotkova <█████████████████████████> wrote:

$1098.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <█████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $632.90.
• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) c
████████████████████████████████

## Hi there! Can you tell me the refundable price? (cont.)

- Image content: a solid black rectangle (appears blank or fully redacted); no readable text or chart data visible.
- Legend/data: none extractable.
- Surrounding text (provided): "Please reply to this email and provide your authorization to proceed."

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for from Barcelona to Paris on PRAGUE on Sunday April 28 at 9am. Below are her details:

Czech Republic

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>smencaneYpress com,phtshrrq.</u> O 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is ago responsible for any purchases. shipping charges andror fees you authorize. We reserve the right to note orale and preference data for s

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

## Hi there! Can you tell me the refundable price? (cont.)

The image is completely black. No information can be extracted.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket for ██████████ from Barcelona to Paris on Saturd
on Sunday April 28 at 9am. Below are her details:

Czech Republic

Birthday:
P Expires May 40.2014.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

## Regards, (cont.)

# Hours: Mon through Friday 9AM-530PM EST

Hi there! Can you tell me the refundable price?

On Apr 25, 2019, at 9:43 AM, Natalia Molotkova <████████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject

	• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change

Please reply to this email and provide your authorization to proceed.

# Hours: Mon through Friday 9AM-530PM EST (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PMEST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

# Hours: Mon through Friday 9AM-530PM EST (cont.)

## Regards, (cont.)

Morning! We need a round trip, coach ticket for ███████████ from Barcelona to Paris on Saturd
PRAGUE on Sunday April 28 at 9am. Below are her details:

Czech Republic

Birthday.
P Expires

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge • actions of tho service provider and the only remedy for any claims relating to services or products provided by the Wrv.00 provider is against the Si responsible for any purchases, shipping charges andior fees you authorize. We reserve the right to note profile and preference data for servicing p.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $632.90.

• Ticket is non-refundable, EUR70.00 (Air France) and EUR60.00 (Czech Airlines) change penali

The image is completely black.

Please reply to this email and provide your authorization to proceed.

# Hours: Mon through Friday 9AM-530PM EST (cont.)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

# Hours: Mon through Friday 9AM-530PM EST (cont.)

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning! We need a round trip, coach ticket forfrom from Barcelona to Paris on Saturday Apr 28 at 9am. Below are her details:

<u>Czech Republic</u>

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its service providers are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.