- Subject: Flight change - URGENT
- Sent: Mon 4/29/2019 3:06:29 PM
- From: [NAME REDACTED]
- To: [RECIPIENT REDACTED]
- Title/Header: American Express ®

Key signature/contacts:
- Signature name: [NAME REDACTED] (appears as "Natalia (Natasha) Molotkova" in image) — Centurion Relationship Manager
- Contact blocks: two lines redacted
- Hours: Mon through Friday 9AM–5:30PM EST

Extracted message excerpts:
- "OK, but not yet to cancel the re-protection from Scandinavian?"
- "yes, I actually think a direct flight is WAY better. thank you!!!!!"
- "$1001.70 per ticket. Should I call Scandinavian Airlines and ask if they can refund cancelled flight?"
- "ok good deal. what would be the cost for this direct flight? would we get a credit for the other flights?"
- "I am holding two seats at Norwegian:"
  - Flight: DY 7012 30APR JFK → CPH, depart 11:30P, arrive 1:05P 01MAY

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

oh my! OK...let me contact ████. thank you for being on top of this.

Dear Lesley, and here we go - and Marco Rossi, they used to have return flight as

SK 910 30APR EWR CPH 535P 715A 01MAY

Looks lie flight was cancelled by the airline and they were rebooked (by the airline, I don't even have control over ticket any longer) with

BA 182 01MAY JFKLHR 1100P 1105A 02MAY - premium economy BA 818 02MAY LHRCPH 2O5P 500P HRS ID- economy

Can you ask if it works for them? If not, not sure what to do, but I can call airline for something different. Or I can book Norwegian Air fro them and try to get refund for cancelled flight?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)