To: Natalia Molotkova
From: Lesley Groff
Sent: Thur 12/21/2017 3:04:43 PM
Subject: Re: Cancun

Thx

## Sent from my iPhonc

On Dcc 21, 2017, at 10:01 AM, Natalia Molotkova e > wrote:

- Email thread dates/times:
  - On Dec 21, 2017, at 10:01 AM
  - On Dec 21, 2017, at 9:54 AM

- Sender (appears repeatedly): Natalia (Natasha) Molotkova — Centurion Relationship Manager

- Office hours: Mon through Friday 9AM-5:30PM EST

- Visible messages (redactions shown as [REDACTED]):
  - "OK, will be back with confirmation.
     Regards,
     Natalia (Natasha) Molotkova
     Centurion Relationship Manager
     [REDACTED]
     [REDACTED]
     Hours: Mon through Friday 9AM-530PM EST
     Yes. For sure
     Sent from my iPhone"
  - Quoted earlier: "So, for transfer [REDACTED] will wait at the airport for her sister? [REDACTED] lands at 821pm, [REDACTED] at 959pm.
     Regards,
     Natalia (Natasha) Molotkova
     Centurion Relationship Manager
     [REDACTED]
     [REDACTED]
     Hours: Mon through Friday 9AM-530PM EST"
  - Final short reply: "Ok got it. Thanks so much"

- Key entities / facts:
  - Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
  - Two flight arrival times mentioned: 8:21 PM and 9:59 PM (formatted in image as "821pm" and "959pm")
  - Multiple fields redacted with black bars ([REDACTED]) throughout the signature and body.

## Sent from my iPhonc (cont.)

Sent from my iPhone

Key information from the email chain:

*   **Natalia Molotkova:** Is taking care of transfers. Works as a Centurion Relationship Manager. Work hours are Monday through Friday, 9AM-5:30 PM EST.
*   **Delia:** Sent information via email, but it was returned. Molotkova's email does not accept PDFs.
*   The hotel sent info about transfers with a PDF attachment that was undelivered.
*   The sender gave someone Molotkova's email address and reached out to a transfer company.

## Sent from my iPhonc (cont.)

Dear Ms. Molotkova / Ms.

Thank you for your preference in Paradisus Canctin.

Please consider that check in time is at 3 pm and check out at noon -12 pm-. However we have a courtesy room that you can use to get changed and we can hold your luggage in case that you arrive earlier or if you need to leave later so you can start-keep enjoying the facilities until we can give the room keys or you need to go to the airport.

The All-inclusive plan refers to the inclusions in the package: room, tax, food and beverages (alcoholic as well), in your room there is a minibar with water, sodas, beer and some snacks and will be replenished once a day. Talking about alcoholic beverages: ron, vodka, tequila, gin, whiskey, brandy, cognac, liquors, aperitives and some wines are included.

The package does NOT include: Champagne, premium tequilas, fine cuts, lobster, the Spa, phone calls, laundry, The Market Store, golf equipment, car rental, TEMPO restaurant, Coco's Beach Club, bali beds.

Please consider that the ground transportation service will be available with extra cost by the Com an OTIUM and the can be reached at: (52) or their e-mail address: the least 72 hours before your arrival date. Please send them the arrival and departure date including the airline, flight number and schedule (both) as well as quantity of people travelling together so they can confirm accordingly.

For excursions you can contact them at: They will be more than pleased to assist you (extra cost).

For car ou can et n touch with: Dollar Car Rental to: (52) or the e-mail: (extra cost).

<u>On</u> the other hand for dinner <u>reservations</u> ou can reach them at for the first night that you arrive. The rest can be done with your room number.

Attached you will see the restaurants and activities, please consider that they are subject to changes without prior advise.

You can contact the Yhi Spa at or at (52)
(extra cost).

For professional photos: or at (52) ext 6172

(extra cost).

If you want to get in touch with the concierge desk:

Please contact me in case of questions, it will be a pleasure assisting you.

Kind regards,

## Sent from my iPhonc (cont.)

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Hours: Mon through Friday 9AM-530PM EST

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