To: ████████████████████████████████████
From: Natalia Molotkova
Sent: Tue 7/18/2017 8:59:01 PM
Subject: Need the change ████ and ██████ tickets!

- Title: American Express ®
- Sender: Centurion Relationship Manager (name and contact partly redacted)
- Sender hours: Mon–Fri 9AM–5:30PM EST

- Request: make changes to two passengers' tickets (names redacted)
  - Passenger 1: will no longer need flight STT → NY on Thursday 20th; will instead fly back to NY with Jeffrey on his plane. She WILL still take her flight NY → San Diego and back.
  - Passenger 2: will no longer fly back to NY on Thursday. Need to change her return ticket from Friday July 21 to the following Friday July 28 — request same flight.

- Flight note: 10:25pm [redacted] to depart JFK via Norwegian Air #7020 (Rec. Loc# [redacted])

- Several names and portions of contact/record locators are redacted in the image.

I guess we will have credits for both girls for their flights from STT to NY? Let me know what the

credit amount for each is please. Thanks.

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