<table><tr><th>From:</th><th>Lesley Groff &lt;</th></tr><tr><td>Sent:</td><td>Sunday, September 18, 2016 1:35 PM</td></tr><tr><td>To:</td><td>Karyna Shuliak</td></tr><tr><td>Subject:</td><td>Re: Can you get JE Amex...!!?? for Grand Hyatt</td></tr></table>



Sent from my iPhon=

On Sep 18, 2016, at 9:31AM, Karyna Shuliak < > wrote: <=r>

Thanks Lesley! I will see if he can do it today

On Sep 1=, 2016, at 8:19 AM, Lesley Groff <Hi Karyna...incredibly, the copy of Jeffrey's Amex I have dots not have his signature on it...can you get a hold of Jeffrey= card ending in M, make sure the back of the card is signed!! Then=make a copy of the back of the card, scan and email it to the Grand Hyatt a=d cc me as well? Below is the email address... <mailto >I a>> wrote:<br><br></div><blockquote type=>

tyogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com>

...I know today is a busy day...we can c=rtainly take care of this tomorrow if need be...I just like getting t=ings done sooner rather than later...!

Begin forward=d message:

From: TYOGH-Shared MB-Reservation <tyogh.reservation@hyatt.com

Subject: RE: Picture you requested 2 of 2 Date: Septembe= 18, 2016 at 5:41:27 AM EDT

To: <u><=span>"</u> <mailto
<mailto:

Dear Ms. Groff, &n=sp; Warm greetings from Grand Hyatt Tokyo, Room Reservation! &n=sp; Thank=you very much for sending us the credit card authorization form and picture=, we surely

received.

However, we are very afraid to inform you that=the picture of back side you sent us is invalid since there is no signature=

Please kindly be informed that a signature (same signature as the on= on the authorization form) is necessary on the back side of credit card.

Could you kindly resend us the pic=ure?

We are very sorry for this inconvenience, but your kind underst=nding is highly appreciated.

=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Should you have any questio=, please feel free to contact us at your convenience.=/span> =est regards,

Lisa Koizumi<=div>
ReservationGrand=Hyatt Tokyo

From: Lesley Groff [mail= ]
Sent: Saturday, September 17, 2016 11:15 PM
To: TYOGH-Shared=MB-Concierge
Cc: Karyna Shuliak; ; Bella Klein; Yamada, Kay= (TYOGH)
Subject: Re: Karyna Shuliak &  Details

I have just sent you 2 email= with the pictures of the front and back of the CC as you requested. =lease confirm receipt

Ye=, please use this card for ALL charges (train, hotel, food, car, drinkst>=A6everything)

=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Please do le= me know if there is anything else you require.

## Thank you, Lesley

<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class="">On Sep 17, 2016, at 2:25 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com> > wrote:

Dear Ms. Groff, Tha=k you very much for your reply and sending us credit card form. We surely understand that we can charge=to the card for all charges. =/div> We are sorry for ask=ng you however please kindly confirm us about "All Charges"= <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class="">Can we use the card for all=room charges and any other incidental charges such as train fare, car fare,=food, drinks if they charge to room?=o:p class="">

Lastly, ple=se be kindly informed that we also kindly ask for pictures/ copies of both s=des of the card. We feel so=ry for keep chasing you to ask for these documents since local credit card c=mpany requires

for charge,

&=bsp; Please feel free to con=act for any questions and any further assistance.

Thank you very much for your kind understanding and assistance.

Takashi Ka= (Mr.)<=div>
Concierge

## Thank you, Lesley (cont.)

Grand Hyatt Tokyo

From: Lesley Groff [mailto:le=ley.jee@gmail.com <mailto >1
Sent: Saturday, September 17, 2016 1:24 A=
To:&=bsp;TYOGH-Shared MB-Concierge
Cc: Karyna Shuliak; B=Ila Klein; Yamada, Kayo (TYOGH)
Subject: Re: Karyna Shuliak & Details</=:p>

=span lang="EN-US" class="">

Hello Mr. Takas=i, thank you so very much for your response. Your Credit Card A=thorization form has been filled out, signed, scanned and emailed back to y=u. Please confirm receipt. All charges are to go to this card</=pan>...<=:p class="">

Once Karyna and a=rive your hotel they will go directly to the concierge desk to take care of=bullet train tickets ...they=would like help with tours and things to do as well! Thank you, Lesle=

On Sep 16, 2016, at 6:01 A=, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com= style=> > wro=e:

Dear Ms. Groff,

Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any trans=ortation arrangements for Ms. Shuliak and Ms.

## <= class="""">CAR Arrangement

We are pleased to confirm arrival car from Narit= Airport to Grand Hyatt Tokyo.

TRAIN Information<=pan lang="EN-US" class=""> Please be kindly informed that we a=e of course happy to arrange train tickets for them.

Please be kindly informed regarding train tickets t=at the tickets is unable to be reserved in advanced and need to be purchase= at JR ticket counter directly.

Then, if you kindly let us know time preferences an= Credit Card Authorization form with Both side card copies, we are pleased t= assist you to purchase train tickets before your arrival. Kindly find the attache= PDF for blank of the form with this email. -Credit Card authorization form=with the card holder's signature -Copy or Picture for both s=de of the card (with the signature on back side)

Please kindly send it us ba=k after filled out the form via email or fax. =span lang="EN-US" style="font-size: 10.Spt; font-family: Calibri, sans-=erif;" class=""> We a=e also happy to arrange train tickets after their arrival since we have a f=w more days.</=pan> In this case, a=l train fare can be charged to their room account instead of sending us car= documents.

## <= class="""">CAR Arrangement (cont.)

Please be kindly informed regarding the bullet train/ Shinka=sen between Tokyo and Kyoto. </=pan> Kindly find tr=in schedules around 10:00am to 11:00am for each way as below.

September 26, Mo=day

=o:p class="">
TOKYO=o:p class="">

KYOTO

Nozomi#

21

</=d>9:30 AM=o:p class="">

>>>

11:50 AM

Nozomi#

219

=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="MsoNormal" >=:40 AM

>>>

11:58 AM

Nozomi#

105

9:50 AM<=pan lang="EN-US" style="font-family: 'MS P?B4シック';" class=""/><iv>>>

12:08 PM<=span>

Nozomi#

317

9:53 AM

>=gt;>

12:14 PM

<=r style="height: 15.75pt;" class="""">Nozomi#

221

10:00 AM

>>>

12:17 PM

Nozomi#

23

=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="MsoNormal">=0:10 AM

>>>

12:25 PM

Nozomi#

223

10:20 AM=span lang="EN-US" style="font-family: 'MS P?B4シック';" class="">&lt;/iv&gt;&gt;&gt;&gt;

12:38 PM<=span>

Nozomi#

25

10:30 AM

=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">&gt;=&gt;

12:50 PM

<=r style="height: 15.75pt;" class="">&gt;Nozomi#

323

10:40 AM

>>>

## <= class="""">CAR Arrangement (cont.)

## 12:58 PM

Nozomi# 107
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">&gt;=0:50 AM
>>> 1:08 PM
Nozomi# 225
11:00 AM=span lang="EN-US" style="font-family: 'MS P Gothic'=B4シック';" class="">&lt;/=iv&gt;&gt;&gt;
1:17 PM&lt;/=pan&gt;
Nozomi# 27
11:10 AM
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">&gt;=gt;&gt;
1:25 PM
&lt;=r style="height: 15.75pt;" class="">&gt;Nozomi# 281
11:23 AM
>>> 1:38 PM
Nozomi# 29
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">&gt;=1:30 AM
>>> 1:50 PM
Nozomi# 109
11:50 AM=span lang="EN-US" style="font-family: 'MS P Gothic'=B4シック';" class="">&lt;/=iv&gt;&gt;&gt;
2:08 PM&lt;/=pan&gt;
Nozomi# 227
12:00 PM
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">&gt;=gt;&gt;
2:17 PM
&lt;=tbody&gt;

October 1, S=turday=/span>

=o:p class="""">KYOTO=o:p class="""">

TOKYO
<=r style="height: 15.75pt;" class="">&gt;Nozomi#
118
9:36 AM
>>>
11:53 AM
Nozomi#
314
9:39 AM
>>>

## 12:58 PM (cont.)

11:56 AM

11:56 AM
Nozomi#
120
9:45 AM=span lang="EN-US" style="font-family: 'M S P=B4シック';" class=""></div>>>>>
12:03 P==/span>
<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">Nozomi#
6
9:53 AM
>=gt;>
12:13 PM
<=r style="height: 15.75pt;" class="">Nozomi#
316
10:02 AM
>>>
12:20 PM
Nozomi#
122
10:05 AM
>>>
12:23 PM
Nozomi#
8
10:18 AM=span lang="EN-US" style="font-family: 'M S P=B4シック';" class=""></div>>>>>
12:33 P==/span>
<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">Nozomi#
220
10:26 AM
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=gt;>>
12:43 PM
Nozomi#
150
10:29 AM
>>>&n=sp;
12:50 PM
Nozomi#=o:p class="">
10
10:36 AM
>>>
12:53 PM
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=ozomi#
152
10:45 A==/span>
>>>
1:03 PM
Nozomi#
12
<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">10:53 AM
>>>
1:13 PM

## 12:58 PM (cont.)

</=d>
Nozomi#
222<=span>
11:05 AM
>>&=t;
1:23 PM
Nozomi#=o:p class="">

14
11:18 AM
>>>
1:33 PM
=span lang="EN-US" style="font-family: Calibri, sans-serif;" class=">=ozomi#
330
11:26 A==/span>
>>>
1:43 PM
Nozomi#
332
<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;"
class="">11:29 AM
>>>
1:50 PM
</=d>
Nozomi#
124<=span>
11:36 AM
>>&=t;
1:53 PM
Nozomi#=o:p class="">

16
11:53 AM
>>>
2:13 PM

<signature> =o:p class="">

Fare:=/span>

Regular clas=: 14,110JPY

Green class: 18=690JPY<=div>

*Green class has wid=r and larger leg space than Regular class

*per person and one way

*8% hotel service charge + 8% tax will be on top of the amount<=pan lang="EN-US" class="">

*train tickets cannot be refunded a=d cancelled once we arranged

=/div>

Please feel free to contact us for any qu=stions and any further assistance. We are looking forward to hearing from you and assisting you.

Thank you very much.<=:p class="">
=/span>

Yours sincerely,
Takashi Kai (Mr.)

## 12:58 PM (cont.)

Concierge=/span>
<=pan lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-s=rif; color: rgb(89, 89, 89);" class="">Grand
Hyatt Tokyo
Minato-Ku, Tokyo 106.0032 Japan
+ 813 4333 1234 TELEPHONE
+ 8= 3 4333 8839 DIRECT
+ 813 4333 812= FAX
tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyat=.com> <=o:p>
tokyo.grand.hyatt.com <x-msg://62/tokyo.grand.hyatt.com/> </=iv>

## <image001.gif=gt;

Think before you print: Please consider the enviro=ment before printing this email.=o:p class="">

2016=Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Ad=isor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels=in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxu=y Hotel=/div>

Follow u= on: &l=;image002.png> <https://www.facebook.com/GrandHyattTokyo> <image003.png>
<https://twitter.com/grandhyatttokyo> &l=;image004.png>
<=pan style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(=1, 73, 125); text-decoration: none;"
class="""<image005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/ter=ace.html> =/a>

From: Lesley Groff [mail=████████████████████ <mailto:████████████████████ >]
Sent: Friday, September 16, 2016 12:=9 AM
To: TYOGH-Shared MB-Concierge; Karyna Shuliak; ███ ███
Cc: Bella Klein
Subject: Karyna Shuliak & ████████ Details</=pan>

Hello Concierge! I wanted to pass along the flight details=for Karyna Shuliak and_-! Can your hotel organize pick u= from the airport on Sept. 21st? We are also wondering if you could o=ganize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26=h around 10/11am...and a return on Oct 1st around 10/ham? Might your ho=el be able to take them to the train on Sept. 26th and pick them up on Oct.=lst?

Karyna and ██████=are cc’d on this mail...
=/span>

Lesley
=/span>

Flight Information

21 Sep 2016
=/tr>
=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Airline
Japan Airlines
Airline Record Locator
██████=o:p class="">
Flight/Class=o:p class="">
JL 3 X Business Class
Origin

## <image001.gif=gt; (cont.)

New York, John F Kennedy International
Destination
Tokyo, Narita International Airport
Departing
09:30 AM
Arriving
12:40 PM / 22 Sep 2016
Departure Terminal
Terminal 1
Arrival Terminal
Terminal 2
Estimated Time
14 Hrs 10 Mins
Stops
Non-stop
Seats
10D, 10G
Confirmed
</d>

Wednesday 05 Oct 16

Flight Information
Date
05 Oct 2016
=/tr>
=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="" >Airline
Japan Airlines
Airline Record Locator
 =o:p class="" >
Flight/Class=o:p class="" >
JL 4 X Business Class
Origin
Tokyo, Narita International Airport
Destination
New York, John F Kennedy International
Departing
<=pan lang="EN-US" style="font-size: 10pt; font-family: Arial, sans-serif=" class="" >06:25 PM=o:p class="" >
Arriving
06:20 PM=span lang="EN-US" style="font-family: 'MS P 2=B4シック';" class="" ></=iv>
Departure Terminal</=pan>
Terminal 2
Arrival Terminal
Terminal 1
Estimated Time
1= Hrs 55 Mins
=stops
Non-stop
Seats
<=pan lang="EN-US" style="font-size: 10pt; font-family: Arial, sans-serif=" class="" >2D, 2G

## <image001.gif=gt; (cont.)

Begin forwarded message:

From: </=pan>"Jeskewitz, Jeannine" <██████████████████████████=;
=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Subject: RE: Jeffrey ██████ -Aga=n re Grand Hyatt! Date changes...
=ate: September 15= 2016 at 11:06:42 AM EDTTo: 'Lesley Groff' ████████████████████ <mailto:████████████████████>
>=/o:p>

Cc:"tyogh.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com> </=pan>=yogh.concierge@hyatt.com <mailto:tyogh.conci=rge@hyatt.com> >

Dear Lesley,

Karyna and  are all set at the Grand Hyatt Tokyo= Below are their confirmations. And the Concierge's contact d=tail is also below and I've copied them here on this email. T=e concierge team are all able to assist. Best to email as someone is always=covering the account. Kindly let them know Karyna and  '= flight details so the hotel is prepared for their arrival.

All my best,

=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Confirmation
Number4=pan>
26530566

Name: Ms Karyna Shuliak and Ms: 
Arrival: 
Departure: Monday, September 26, 2016
Room Type: Grand Executive Suite Twin and Grand Club Room Kin= - connecting room
Room Rate: 31,600 *JPY for double occupancy per night
*subjec= to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and=200JPY accommodation tax per person
Confirmation Number:

## Name

Ms Karyna S=uliak and Ms
Arrival
</=d>
=div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Departure
Wednesday, October 05, 2016

## Name (cont.)

Room Type
Grand Executive Suite Twin and Grand Club Ro=m King - connecting room
Room Rate
35,800
•JPY for double occupancy per night

Our Concierge=80s direct phone number is +81 3 4333 8839, alternatively our hotel=99s main number is +81 3
4333 1234.&n=sp;tyogh.concierge@hyatt.com <mailto:tyogh.co=cierge@hyatt.com>

<=o:p>

=div class="MsoNormal" align="center" style="margin: 0mm 0mm 0.0001pt;=font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center;=>
_________________________________

=he information contained in this communication is confidential and intended=only for the use of the recipient named above, and may be legally privilege= and exempt from disclosure under applicable law. If the reader of this mes=age is not the intended recipient, you are hereby notified that any dissemi=ation, distribution or copying of this communication is strictly prohibited= If you have received this communication in error, please resend it to the s=nder and delete the original message and copy of it from your computer syst=m. Opinions, conclusions and other information in this message that do not r=late to our official business should be understood as neither given nor end=rsed by the company. <Billing Auth=rization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. Ann Kal=n Hire Car Confirmation NRT-GHT.PDF>

<=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class="">

The information cont=ined in this communication is confidential and intended only for the use of=the recipient named above, and may be legally privileged and exempt from di=closure under applicable law. If the reader of this message is not the inte=ded recipient, you are hereby notified that any dissemination, distribution=or copying of this communication is strictly prohibited. If you have receiv=d this communication in error, please resend it to the sender and delete th= original message and copy of it from your computer system. Opinions, concl=sions and other information in this message that do not relate to our offic=al business should be understood as neither given nor endorsed by the compa=y.

=
<empty>

The information conta=ned in this communication is confidential and intended only for the use of t=e recipient named above, and may be legally privileged and exempt from disc=osure under applicable law. If the reader of this message is not the intend=d recipient, you are hereby notified that any dissemination, distribution o= copying of this communication is strictly prohibited. If you have received=this communication in error, please resend it to the sender and delete the o=iginal message and copy of it from your computer system. Opinions, conclusi=ns and other information in this message that do not relate to our official=business should be understood as neither given nor endorsed by the company.=/font>