To:
From:
Sent: Fri 11/9/2018 12:04:19 PM
Subject: Re: AW: Large Order Request

Thank you so very much! I already received the 1st package yesterday!! I was able to change the
ZIP Code myself. But yesterday Fedex couldn’t find his current package. So happy to know I will
have all product in house very soon. Appreciate your help █████████

Sent from my iPhone

On Nov 9, 2018, at 6:56 AM, eboutique us <e████████████████████rote:

Dea

We have instructed Fedex to change the Zip Code.

## Best regards

Claudia

Vor

## Gesendet: Donnerstag, 8. November 2018 16:11

An: eboutique us <
Betreff: Re: Large

Hello Claudia! I realized I typed in the WRONG ZIP CODE for delivery of our packages! Fed Ex was able to change the zip code on the first package that was sent (Tracking #773677992030)...but the second package is not showing up in Fed Ex's system yet. I am hoping you can change the zip code on your end before shipping. I have made the address correction on your website. The CORRECT ZIP CODE is 10021 (wrong is 06840)

So sorry for the inconvenience! Can you help?

On Nov 6, 2018, at 10:21

wrote:

I've placed the order! Thank you so much. We hope to receive all the items very soon! Again appreciate your help. Lesley

## Sent from my iPhone

On Nov 6, 2018 at 7:06 <u>AM, eboutique</u> us

## Dear L

Thank you or your or r online. I'm pleased to inform you that in the size M we have 23 pcs which you should be able to order now. We will get another delivery In december. You should be able to order the rest latest by mid of december.

## Dear L (cont.)

If you need any further assistance, please don't hesitate to contact us.

Best regards
Claudia

Von:

Gesendet: Montag, 5. November 2018 19:49
An: eboutique us
Betreff: Re: Large

Thank you for your reply. I have placed an order on line for 24 shirts (I found 7 at Bergdorf's in NY) However, I am having a problem with the 286 Sea Island Cotton Brief...Bergdorf only has 4 pair in White Medium. I need 27 more pairs! YOUr website states 'out of stock'. Do you know when you will get them back in stock?

<u>On Nov</u> 5 2018 at 7:42 AM eboutique us

D

We thank you for your email. We're very sorry to inform you that we don't give any discounts on our products. May we ask you to visit our shop finder <u>httos://www.zimmerli.corn/ch de/shops</u> an d contact the boutique close to you. They can order the requested items for you and you could pick them up there directly.Otherwise you're more then welcome to order the items online <u>www.zimmerli coni/us en.</u>

For any further questions, please feel free to contact us.

Beste Griisse / Best regards

Claudia Utz
Leiterin / Head of E-Commerce



Follow us on <u>Facebook, Instagram</u> and <u>twitter</u>

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## Dear L (cont.)

<image002.png>

| Field | Value |
|---|---|
| Gesendet (Sent) | Freitag, 2. November 2018 17:38 |
| An (To) | [redacted] — visible fragment: "eboutique u…" |
| Betreff (Subject) | [redacted] — visible fragment: "Large O…" |

Additional visible context (outside image):
- Message: "We are interested in purchasing 31 of your Zimmerli Sea Island Luxury Cotton Crew Neck T-Shirt (2861441)"

Hello. We are interested in purchasing 31 of your
Zimmerli Sea Island
Luxury Cotton Crew
Neck T-Shirt
(2861441)

# and 31 of your
Zimmerli Sea Island
Luxury Cotton Brief
(2861444)

Both in size Medium. Might we be able to get a discount for this large order? We would need it shipped to the US:

9 East 71st Street
New York, NY 10021

Please let me know what we can do!

Thank you,
████████████████████tein