<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Thursday, July 7, 2011 2:52 PM</td></tr><tr><td>To:</td><td>SportClox</td></tr><tr><td>Subject:</td><td>Re: Customer contact message from SportClox</td></tr></table>

Hi steve. What is the best number to call you on?

On Jul 4, 2011, at 9:51AM, SportClox <sales@sportclox.com <mailto wrote:

Thanks for coming back. Yes please call 'anytime' I think we are 5 hours behind you.

Kind regards

Steve Marshall

Sportclox Ltd <http://www.sportclox.com> www.sportclox.com <http://www.sportclox.com>

----- Original Message -----
From:  <mailto: >
To: SportClex <mailto: >
Sent: Monday, July 04, 2011 1:14 PM
Subject: Re: Customer contact message from SportClex

Yes, I do! I just don't like giving my credit card info in an email. I'm on vacation now and back in new York on Wednesday. Is it possible to call you with my credit card details on Wednesday morning? Best,

On Jul 4, 2011, at 4:49 AM, SportClex < <mailto: > wrote:

Hi

Sorry to bother you but may i ask if you still require the Pace Clock?

Kind regards

Steve Marshall

<http://www.sportclox.com>

The image shows an email header:

*   **From:** [redacted email]
*   **To:** SportClox [redacted email]
*   **Sent:** Wednesday, June 29, 2011 8:17 PM
*   **Subject:** Re: Customer contact message from SportClox

No worries.. just let me know when I can make payment with my credit card. thank you..

On Jun 29, 2011, at 3:15 PM, SportClox wrote:

Hi [ ]

Thank you for your order but you may have noticed our payment facility is not working correctly. ( its now night time here so I can not get the problem fixed right now.

Its ok we can take card payment (need details) or a Bank transfer etc. We make to order so we have a few days to sort this out.

I hope I do not loose your sale over this will you please bear with me.

## Kind regards

## Steve Marshall

Sportclox Ltd
www.sportclox.com <http://www.sportclox.com>

<http://www.sportclox.com> <http://www.sportclox.com>

- Source/website: http://www.sportclox.com (shown twice)
- Email header marker: "----- Original Message -----"
- From: <mailto: [redacted email address]> (multiple sender addresses present; most redacted)
- To: <mailto: [redacted email address]> (redacted)
- Visible recipient/sender: sales@sportclox.com <mailto:sales@sportclox.com> (appears in header)
- Sent: Wednesday, June 29, 2011 8:01 PM
- Subject: Customer contact message from SportClox
- Customer Email Address: <mailto: [redacted email address]> (redacted)
- Surrounding message (provided text): Customer reports placing an order but was not asked for payment info; confirmation says "awaiting payment"; customer requests help and provides placeholders "Your Customer ID" and "Your Order ID"
- Note: Most email addresses in the image are blacked out/redacted.

I placed an order online with you, but I was never asked to enter my payment information. I received the confirmation email and it says awaiting payment, but I have no idea how to make the payment. Can you please help me? Thank you. My customer number and order number are: Your Customer ID Your Order ID:

## Steve Marshall (cont.)