To: Amex Centurian Trave██████████████████████████████████████████████████
From: Lesley Groff
Sent: Thur 9/6/2018 2:31:12 PM
Subject: Re: Cancel ticket JESQDN

no kidding...but I do as I am asked. ..lets change to the below for the $4I US. Please issue ticket . thanks

On Sep 6, 2018, at 10:28 AM, Natalia Molotkova <n.molotkova@yandex.ru> wrote:

I learned it hard way - never purchase ticket as non-refundable if you don't have visa (especially for Russian
If we do
SU2458 12NOV SVO CDG 250P 445P
SU2455 15NOV CDG SVO 130P 725P

will be same fare, but still changed fee EUR35.00 ($41.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even exchar be difficult...she will for sure got at some point but we don't know when. Her visa did not come through so s

It was $591.30

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid?
Sent from my iPhone

Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airline

Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we you have to re-book new travel dates at the same time when you canceling original.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the tir purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or you on whether or not we have new dates for her.

Sent from my iPhone

Lesley, morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to use money when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to cancel the round trip ticket for Nataliya Litvinova please. Do we get a credit?

NATALYA LITVINOVA- JESQDN Sept. 7 -9

Sent from my iPhone

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