To: ██████████████████████[██████████████████████]
From: Centurion Support
Sent: Wed 6/21/2017 5:44:52 PM
Subject: ████████ ███████████ - STTJFK/JFKSVO 21-22JUN

Title: American Express ®

As per my voice mail here is the email information on the ticket for ██████████████ traveling
from St Thomas to New York, then to Moscow.
As we discussed this morning we booked █████████ on the Delta flight from St Thomas to JFK
today, 21 JUN at 155pm. Issued as a new ticket for $439.26 non-refundable.
The American Airlines flight was issued on a ticket controlled by Aeroflot as she departed out of
Moscow back on 17 June with Aeroflot.
Originally it appeared as if we could exchange out the ticket confirmed from a roundtrip fare of
$1394.42 to delete the American Airlines flight at a new fare of $954.36 with a fare decrease of
$440.06. Unfortunately Aeroflot has advised we cannot exchange out the ticket due to the rules to
a lower fare.
Aeroflot has advised due to the involuntary schedule change with the flight delay on American
Airlines we can refund the remaining portion of the existing ticket and issue a new one way ticket
for ████████ to travel tomorrow, 22 June.
Again the original ticket was issued roundtrip at $1394.42. The approximate cost of the flight used
on 17 June is about $271.00. Aeroflot will refund the difference on the unused portions of the
ticket - approximately $1123.00.
We have issued the new one way ticket for ██████████ at a non-refundable fare of $982.10.
She is all ticketed and set now. You should have received the updated itinerary.

Sincerely,

## Jennifer Martin

From Centurion Support on behalf of your Relationship Manager Natalia Molotkova

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