To: Amex Centurian Travel[████████████████████████████]
From: Lesley Groff
Sent: Tue 5/8/2018 1:49:45 PM
Subject: Re: Change Karyna/█████ Flight (Rec. Loc#█████████)

ha! that is █████████! sorry, that is what we call her here...nick name.
That stinks on the points. So do we pay for the new ticket as if it is a brand new ticket I guess?

Subject line: CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Timestamps:
- May 8, 2018, 9:46 AM
- May 8, 2018, 9:44 AM

Visible participants (redacted in image): [Name A], [Name B], [Name C], [Name D], [Name E]

Key extracted text fragments:
- "Who is [Name E]? Points are nonreversible."
- "Regards, [Name A] (Natasha) / Centurion Relationship Manager"
- Signature line: Hours: Mon through Friday 9AM-530PM EST
- "thanks"
- "Hi, [Name B], let me have a look."
- Partial travel note: "Hi [Name A]... Jeffrey wants Karyna and [Name E] to fly on a shorter flight to STT tomorrow. They are currently on [a different] flight (probably through San Juan) economy than this first class flight. I don't know what happens to those p..." (truncated)

Observations:
- Several blocks of text and multiple names are blacked out (redacted).
- Role shown: Centurion Relationship Manager.
- Business hours clearly listed: Mon–Fri 9:00 AM–5:30 PM EST.

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Flight Information
Date: 09 May 2018
Airline: American Airlines
Airline Record Locator: █████████
Flight/Class: AA 1410 I Business Class
Origin: New York La Guardia, La Guardia
Destination: Miami, Miami International

<table><tr><th>Departing </th><th>08:00 AM</th></tr><tr><td>Arriving </td><td>11:15 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal B</td></tr><tr><td>Estimated Time</td><td>3 Hrs 15 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>3F, 4F</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date </th><th>09 May 2018</th></tr><tr><td>Airline </td><td><u>American Airlines</u></td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>AA 1391 I Business Class</td></tr><tr><td>Origin </td><td>Miami, Miami International</td></tr><tr><td>Destination </td><td>Charlotte Amalie, Cyril E King Airport</td></tr><tr><td>Departing </td><td>12:16 PM</td></tr><tr><td>Arriving </td><td>02:58 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 42 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>6A, 6B</td></tr></table>

## Confirmed

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