From: Natalia Molotkova <█████████████████████████████████████████████
Sent: Friday, April 15, 2016 5:32 PM
To: ██████████████████████████████████
Subject: Reservation for Karyna Shuliak : 22. April 2016 [Incident: 160416-000221]

<http://icm.aexp-st=tic.com/Internet/SMC/en_US/tls_files/centurion_NoWhiteSpaces_599x97.jpg>
To: Karyna Shuliak
Subject: Reservation for Karyna Shuliak : 22.=April 2016
From: Natalia Molotkova
Sent: 04/15/2016 01:31 PM

London and Florence confirmed that received t=e credit card authorization form. waiting from Venice and Rome. But don&=39;t worry, you are all set.

Regards,
Natalia (Natasha) Molotkova       &nbs=;       =nbsp;       &nb=p;       =       &n=sp;
=       &=bsp;       &nbs=;
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&n=sp;       =
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&nb=p;       =       &n=sp;       =       &=bsp;       &nbs=;
██████████████       &nb=p;       =       &n=sp;       =       &=bsp;       &nbs=;
=nbsp;       &nb=p;
Hours: Monday through Friday 9:00am to 5:30pm EST

From: Karyna Shuliak
Sent: 04/15/2016 01:00 PM

Thank you Natalia! Just want to confirm if we are all set with all t=e hotels?

On Apr 15, 2016, at 12:58 PM, Natalia Molotkova ‹ > wrote:

<Romantic Dinner Options 2016.pdf>

<Luxury Car Rent.pdf>

<TRATTAMENTI ENG 2015.pdf>

<Thespa_LISTINOENG 2015.pdf>

Some info about the hotel..<=span>

Regards,
Natalia (Natasha) Molotkova &nbs=; =nbsp; &nb=p; = &n=sp; = &=bsp; &nbs=;
██████████████████████ &=bsp; &nbs=; =nbsp; &nb=p; = &n=sp; =

████████████████████████████████████████████████████████████ &nbs=; =nbsp;
&nb=p; = &n=sp; = &=bsp; &nbs=;
████████ &nb=p; = &n=sp; = &=bsp; &nbs=;

=nbsp;       &nb=p;
Hours: Monday through Friday 9:00am to 5:30pm EST

From: Natalia X Molotkova
Sent: 04/15/2016 12:54 PM

From: Fo=r Seasons Hotel Firenze imailto:florence@confirmations.fourseasons.com <mailtollorence@confirmations=2Efourseasons.com> ] Sent: Friday, April 15, 2016 12:45 PM To: Natalia X Molotkova Subject: Reservation for Karyna Shuliak : 22. April 2016

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Reservation Confirmation

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Reservation Confirmation:
22. April 2016 to 24. April 2016

Four Seasons Hotel Firenze
Borgo Pinti, 99
50121, Firenze

Italy

Tel: +39 055 2626 1
Fax: +39 055 2626 500
E-mail: flo.reservations@fourseasons.com <mailto:flo.reservations@fourseasons.co=> 
Web: www.four=easons.com/florence <http://www.fourseasons.com/florence>

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Dear Natalia,

Thank you for choosing Four Seasons Hotel Firenze for th= forthcoming visit of Mrs. Shuliak. We are delighted your guests will be=staying with us and our staff is committed to making this stay a very en=oyable one. Further to your request, we are pleased to confirm your rese=vation as follows.

Should you require any further assistance, please contact our Reservation= Department via return e-mail or by calling the number listed above.

ROOM RESERVATION DETAILS<=>>

Confirmation Number

4323191943

Guest Name

Mrs. Karyna Shuliak and Guest=/p>
Arrival Date

Friday, 22. April 2016

Departure Date

Sunday, 24. April 2016

Accommodation

Premier Room with two twin beds
<http://www.fourseasons.com/florence/guest_roo=s_and_suites/premier_room.html>

Number of Guests

2 Adults

Nightly Rate

EUR 880.00 per night excluding Vat, =reakfast and city tax.

Method of Guarantee

American Express

Arrival Details

Providing travel details helps us pr=pare for our guests arrival.

## Notes

In order to access your room before = pm, our check-in time, we would suggest that you reserve your room from=the night prior to arrival.

Please note Florence city tax of Euro 5.00 per person (starting from 12 y=ars old), per day, applies. This fee is compulsory and must be paid dire=tly at the hotel upon check out.

In addition kindly note that, due to the recently approved law (n.138/201=), all payments of 3.000,00 and over must be done via wire transfer =r credit card, therefore we are not able to accept cash exceeding that a=ount for citizens or residents of the following countries: Austria, Belg=um, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,=Germany, Greece, Hungary, Ireland, Italy, Iceland, Lettonia, Liechtenste=n, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, =nited Kingdom, Slovakia, Slovenia, Spain, Sweden, Hungary. All other cit=zens willing to pay by cash will be required to fill a specific form for=a maximum of 15.000,00.

## NEXT STEPS FOR PLANNING YOUR STAY=/span>

Transfers=br /> Should you require a transfer from/back to the airport, as well as transp=rtation during your stay, our concierge <mailto:concier=e.firenze@fourseasons.com> wwill be delighted to assist yo= with your request. Private transfer can be arranged from/to the airport=starting at a price of 195 Euros each way. With such an offer, we though= you might be tempted to enjoy the hassle free service of one of our dri=ers waiting for you upon arrival as well as the comfort of our limousine=2E If you would like to rent a private car for personal use, you are welcome=to choose from a wide range of regular or luxury cars. The Concierge tea= will be at your entire disposal for the booking.

## Dining

Our restaurant II Palagio <http://www.f=urseasons.com/florence/dining/il_palagio.html> features r=gional cuisine prepared with a contemporary twist, accompanied by except=onal Italian wines. The Winery <http:/=www.fourseasons.com/florence/dining/winery.html> features ope= displays of close to 400 bottles of wine, including vintage selections =hat can be tasted by the glass. We recommend that you make a Di=ing reservation <http://www.fourseasons.com/florence/dining.html> prior to arrival. For assistance, please contact Reservation= <mailto:concierge.firenze@fourseasons.com> .

Spa

The Spa <http://www.fourseasons.com/florence/s=a.html> is an oasis of calm, providing an exceptional experience=for the mind, body and soul. Our inspiring spa treatments feature the ex=lusive products of Officina Profumo Farmaceutica di Santa Maria Novella.=We recommend that you make Spa reservation chttp://www.fo=rseasons.com/florence/spa.html> prior to arrival. Fo= assistance, please contact Reservations <mailto:flo.reserv=tions@fourseasons.com> .

Should you require additional information about our hote=, please visit our Web site: www.fourseasons.com/florence <http://www.fourseaso=s.com/florence> . It includes a comprehe=sive guide to hotel services and amenities, menus, directions and maps, =eather information, floor plans and photographs of the hotel.

## Dining (cont.)

Reservations
+39 055 2626 250

Reservations E-mail
flo.reservations@fourseasons.com <mailto:fl=.reservations@fourseasons.com>

Concierge
+39 055 2626 290

Concierge E-mail
concierge.firenze@fourseasons.com <mailto:c=ncierge.firenze@fourseasons.com> </=pan>

Main Telephone
+39 055 2626 1

Guest Fax
+39 055 2626 504

IMPORTANT INFORMATION<=p>
Cancellation Notice

12:00 (noon) Florence local time two=days prior to arrival date.
A charge for one night room accommodation and tax will be applied for lat= cancellations or any changes on the number of nights reserved.</=>
Check-in Time

3 pm

Check-out Time

12:00 (noon)

Visa / Passport

Please refer to your local Italian C=nsulate / Embassy for entry requirements.

Thank you for your reservation. We look forward to welcoming =our guests to Four Seasons Hotel Firenze.

Palazzo Tornabuoni or Residences

Palazzo Tornabuon= <http://www.palazzotornabuoni.com/> is a 15th-century Medici palace, located in the city center. It is = unique, Member s-only Private Residence Club featuring 38 carefree re=idences offering the comforts of a fine home and an exceptional Florenti=e lifestyle, all managed by Four Seasons Hotels and Resorts. For more in=ormation, contact Palazzo Tornabuoni at +39.055.268.966.

## Dining (cont.)

______________________________________

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______________________________________

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2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express use= a third party concierge service contractor ("Concierge Company"). In so=e cases, Concierge Company will provide you with certain information abo=t the service provider(s) fulfilling your concierge service. The actual =ecision to use any service provider referred by Concierge Company and/or=American Express is the responsibility of each Card Member. Concierge Co=pany and American Express strongly recommend that you carefully consider=each service provider before choosing to use that provider. Service prov=ders are not employees or agents of Concierge Company or American Expres=, and are not authorized to act on behalf of Concierge Company or Americ=n Express in any way. The Card Member accepting and utilizing a service

## Dining (cont.)

provider acknowledges that Concierge Company and/or American Expr=ss are in no way responsible for the actions of the service provider use= by the Card Member, and expressly understands and agrees that the exclu=ive remedy for any claims relating to services or products provided by t=e service provider (including, but not limited to negligence or failure =o deliver on the terms of any contract between the service provider and =he Card Member) is against the service provider and not against Concierg= Company and/or American Express. Concierge Company and/or American Expr=ss shall not be liable for loss, damage, or other claim with respect to =ny services or products provided to Card Member by service provider. Ser=ice provider rates and availability are subject to change.

Content is provided "AS IS," without any express or implied warranties=2E Portions of this content are provided by Gayot and may not be used=without written permission. Used hereunder by license. For Google Map= Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) <http://maps.google.com/help/terms_=aps.html> . For "Map Le=al Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html)</=>. There is typically no cost to you for most booking efforts Concierge =ompany and American Express perform on your behalf, although you are res=onsible for any purchases and/or shipping charges you authorize. Fees ma= apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts=solely as sales agent for travel suppliers and is not responsible for th= actions or inactions of such suppliers. We want you to be aware that ce=tain suppliers pay us commissions and other incentives for reaching sale= targets or other goals, and may also provide incentives to our travel c=unselors. For more information please visit <http://maps.google.com/help/legalnoti=es_maps.html> www=2Eamericanexpress.com/travelterms <https://www.ameri=anexpress.com/us/content/legal-disclosures/travel-notices-terms-and-cond=tions.html?vgnextchannel=99e971111.2caf110VgnVCM100000defaad94RCRD> Washington=UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 California CST#1022318,

Ref# 160416-000221
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