To: Amex Centurian Trave■
From: Lesley Groff
Sent: Tue 9/11/2018 6:57:34 PM
Subject: Re: Flight research

hahah! well, that put a smile on my face! Good to know...I drive myself crazy so I figured I had to drive you crazy too! At least it is with smiles! love you too!! :) :)

On Sep 11, 2018, at 2:56 PM, Natalia Molotkova <blackened out> wrote:

Yes, you are, but you still is the BEST, most understanding and patient!!! I love you!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so, am I your client who changes more flights than any other client? it's so crazy!

On Sep 11, 2018, at 2:45 PM, Natalia Molotkova <██████████████████████> wrote:

My pleasure!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

received! thanks

On Sep 11, 2018, at 2:12 PM, Natalia Molotkova <n██████████████████████> wrote:

Done, confirmation email is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

- Total air reservation (including taxes & fees): $604.50

- Outbound
  - Carrier/price: LOT Polish Airlines — $393.60
  - Flight: LOT Polish Airlines 331 — Coach — 2h 30m
  - Depart: Warsaw Chopin Airport (WAW) — Thu 13 Sep at 7:25 AM
  - Arrive: Paris Charles de Gaulle Airport (CDG) — Thu 13 Sep at 9:55 AM
  - Fare rules: Ticket non‑refundable; EUR 65.00 change penalty applies + fare difference

- Return
  - Carrier/price: Belavia — $210.90
  - Flight: Belavia Belarusian Airlines 866 — 3h 0m
  - Depart: Paris Charles de Gaulle Airport (CDG) — Fri 14 Sep at 11:15 AM
  - Arrive: Minsk National Airport (MSQ) — Fri 14 Sep at 3:15 PM
  - Fare rules:
    - If cancelled after departure: non‑refundable; EUR 50.00 change penalty applies
    - If cancelled prior to departure: refundable with EUR 70.00 cancellation penalty

- Action requested: Reply to this email with authorization to proceed

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager; Hours: Mon–Fri 9:00 AM–5:30 PM EST

- No chart, text, or numeric data detected.
- Visual content: plain white background with five faint vertical dotted/dashed guide lines evenly spaced.
- No legend, labels, axis, or other identifiable entities present.
- Orientation: tall, narrow image.

LO 331 13SEP WAW CDG  725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with She needs to fly from Warsaw to Paris on Thurs can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability an

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penal-

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUF

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

## Regards, (cont.)

Key entities and information:

*   **Natalia (Natasha) Molotkova:** Centurion Relationship Manager
*   **Ukraine International Airlines via Kiev:** Flights PS 128 (CDG to KBP, 200P to 605P) and PS 893 (KBP to MSQ, 740P to 845P)
*   **Belavia Direct Flights:**
    *   B2 865, 13SEP MSQ to CDG, 825A to 1025A
    *   B2 864, 14SEP CDG to MSQ, 540P to 940P
*   **Price:** $691.00
*   **Hours:** Monday through Friday, 9 AM-5:30 PM EST
*   Wants to arrive early on the 13th.
*   Earlier departure wanted on Friday, like 1pm.
*   11:15 AM direct.

## Regards, (cont.)

- Document: email thread (multiple short replies)
- Sender: [name redacted], title shown as "Centurion Relationship Manager"
- Office hours: Mon through Friday 9AM–5:30PM EST
- Key statements:
  - "Thank you, there are no morning departures via Warsaw on Thursday"
  - "sorry, Paris is final destination"
  - "From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination"
  - "On it."
- Action/request: need a flight for a passenger (name partly redacted); check flights from Minsk via Warsaw and compare refundable vs non‑refundable/changeable fares
- Redactions present: multiple blacked-out blocks (contact/signature and one large block in message body)
- Footer: "Sent from my iPhone"

## Regards, (cont.)

Key information from the image:

*   Flight LO 331, 13SEP, WAW to CDG, $393.60
*   Flight B2 866, 14SEP, CDG to MSQ, $210.90
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Total air reservation cost: $691.00
*   Flight 1: Belavia/Belarusian Airlines 865, 13 Sep, MSQ to CDG, 8.25am to 10.25am
*   Flight 2: Belavia/Belarusian Airlines 866, 14 Sep, CDG to MSQ, 11.15am to 3.15pm

## Regards, (cont.)

- Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9AM–5:30PM EST
- Passenger class: coach (mentioned)
- Price: $691.00

Ukraine International (via Kiev)
| Airline | Flight | Date | Route | Dep | Arr |
|---|---:|---|---|---:|---:|
| PS | 128 | (unspecified) | CDG → KBP | 2:00P | 6:05P |
| PS | 893 | (unspecified) | KBP → MSQ | 7:40P | 8:45P |

Belavia (direct)
| Airline | Flight | Date | Route | Dep | Arr |
|---|---:|---|---|---:|---:|
| B2 | 865 | 13SEP | MSQ → CDG | 8:25A | 10:25A |
| B2 | 864 | 14SEP | CDG → MSQ | 5:40P | 9:40P |

Other notes:
- 11:15AM departure on Friday suggested (also referenced as "1115am direct")
- Query about earlier Friday departure (~1PM) and preference for earlier times noted.

## Regards, (cont.)

Image contains no charted data or readable text. Visible content: a tall, narrow white canvas with three faint vertical dotted/dashed guide lines spaced across the width. No legend, labels, numbers, or identifiable objects to extract.

- Document: Email thread (travel coordination / flight search)
- Sender signature shown as: "Centurion Relationship Manager" (personal name present in thread but contact blocks are redacted)
- Office hours (repeated): Mon through Friday 9AM–5:30PM EST

Key message content (concise):
- "yes please"
- "Thank you, there are no morning departures via Warsaw on Thursday, check another [connection]"
- "sorry, Paris is final destination"
- "From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?"
- "On it."
- "Morning. We may need a flight for M[redacted]... lets look at flight from Minsk thru Warsaw"

Other visible items:
- Multiple repeated signatures and redacted contact blocks
- Thread focuses on routing/connection options involving Minsk → Warsaw → Paris and availability of morning departures via Warsaw on Thursday

Mariya Valui

## Regards, (cont.)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

Your response is required to complete this reservation. Prices and availability are subject to ct

• Total air reservation, including taxes and fees: $604.50.

<u>Outbound flight:</u> LOT POLISH AIRLINES - $393.60

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare

• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m Departing: Warsaw Chopin Airport, (WAW) at 7.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am

<u>Return flight:</u> BELAVIA - $210.90

- Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apr

• Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

that is SO perfect! Please issue for

- Email header: Sent Sep 11, 2018 at 1:35 PM by Natalia Molotkova <[redacted]>.
- Request: Passenger Mariya needs to fly from Warsaw to Paris on Thursday; agent asks to check new itinerary and requests authorization to proceed.

Flight options / fares (as shown near top)
- LO 331 — 13SEP WAW → CDG, 7:25A → 9:55A — $393.60
- B2 866 — 14SEP CDG → MSQ, 11:15A → 3:15P — $210.90

Quoted total
- Total air reservation (including taxes & fees): $691.00

Ticket rules (as shown)
- Ticket non-refundable if cancelled after departure; EUR50.00 change penalty applies (text truncated).
- Ticket refundable if cancelled prior to departure; cancellation penalty of EUR70.00 (text truncated).

Itinerary summary (Belavia option in body)
- Thu 13 Sep — Belavia / Belarusian Airlines 865 — 3h 0m
  - Depart: Minsk National Airport (MSQ) 8:25am
  - Arrive: Paris Charles de Gaulle (CDG) 10:25am
- Fri 14 Sep — Belavia / Belarusian Airlines 866 — 3h 0m
  - Depart: Paris CDG 11:15am
  - Arrive: Minsk MSQ 3:15pm

Signature / contact
- Regards, Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9AM–5:30PM EST
- Note in thread: "11:15am departure on friday is great.."

## Sent from my iPhone (cont.)

price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P
PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Sent from my iPhone (cont.)

- Sender role: Centurion Relationship Manager (name redacted)
- Office hours: Mon through Friday 9AM–5:30PM EST (repeated)
- Destinations mentioned: Minsk, Warsaw, Paris
- Flight/status notes:
  - "There are no morning departures via Warsaw on Thursday, check another connection."
  - "Sorry, Paris is final destination."
  - Question: "From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?"
  - "On it." (acknowledgement)
  - Request: need a flight for [passenger redacted]; "lets look at flight from Minsk thru Warsaw — price for refundable and non-refundable/changeable."
- Several lines and signature fields are blacked out (redacted) in the image.

## Sent from my iPhone (cont.)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious a-mail. please visit us at <u>ar-enconeipress com:phIshmg.</u> O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express aru actions of the service provider and the only remedy for any claims rotating to services or products provided by the service prow responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi. Mana•er

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal wither She needs to fly from Warsaw to Paris on Thursday in the mo all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to ch

- Total air reservation, including taxes and fees: $691.00.

- Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apr

Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

## Sent from my iPhone (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST (repeated)
- Travel preferences/requests:
  - 11:15am departure on Friday is preferred; "coach of course" and asks for price/details for round trip
  - Wants arrival early on the 13th; first option was better and they need an early-afternoon departure
  - Alternative: "Or 1115am direct."
  - Asks if there is an earlier departure on Friday (e.g., 1pm)
- Airline option mentioned: UKRAINE INTL AIRL via Kiev
- Flight notes (as shown):
| Flight | Route | Times |
|---|---:|---|
| PS 128 | CDG → KBP | 200P 605P |
| PS 893 | KBP → MSQ | 740P 845P
- Closing lines: Natalia will ask about preferred earlier departure ("ha...I would think that would be preferred! let me ask.")

## Sent from my iPhone (cont.)

Direct flights with Belavia:

| Flight  | Date   | From | To  | Departure | Arrival |
| ------- | ------ | ---- | --- | --------- | ------- |
| B2 865  | 13 SEP | MSQ  | CDG | 825A      | 1025A   |
| B2 864  | 14 SEP | CDG  | MSQ | 540P      | 940P    |

Total cost: $691.00
Natalia (Natasha) Molotkova, a Centurion Relationship Manager is assisting.
Hours: Mon-Fri 9AM-530PM EST.
Paris is the final destination.
No morning departures via Warsaw on Thursday.

## Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for ....lets look at flight from minsk throu warsaw thur

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr service provider and the only remedy for any claims relating to services or products provided by the service provider is against the sonic shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Done, confirmation email is on its way.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

for

On Sep 11, 2018, at 2:01 PM, Natalia Molotkova <████████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change without notice.
• Total air reservation, including taxes and fees: $604.50.
Outbound flight: LOT POLISH AIRLINES - $393.60

## Regards, (cont.)

**Travel Itinerary for Mariya**

| Airline             | Flight | Date     | From  | To    | Dep. Time | Arr. Time | Price    |
|----------------------|--------|----------|-------|-------|-----------|-----------|----------|
| LOT Polish Airlines  | LO 331 | 13SEP    | WAW   | CDG   | 7:25 AM   | 9:55 AM   | $393.60  |
| Belavia Belarusian   | B2 866 | 14SEP    | CDG   | MSQ   | 11:15 AM  | 3:15 PM   | $210.90  |

**Key Details:**

*   **Travel Dates:** Sep 13 & Sep 14
*   **Traveler:** Mariya
*   **LOT Polish Airlines 331 (WAW to CDG):** Departure 7:25 AM, arrival 9:55 AM, price $393.60.
*   **Belavia Belarusian Airlines 866 (CDG to MSQ):** Departure 11:15 AM, arrival 3:15 PM, price $210.90.
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Issue:** Request to issue tickets for Mariya's travel.
*   **Email Context:** Discussion about arranging travel from Warsaw to Paris on Thursday.

## Regards, (cont.)

- Total air reservation (including taxes & fees): $691.00

- Fare / cancellation notes (as shown):
  - Ticket is non-refundable if cancelled after departure; EUR50.00 change penalty (partial text shown).
  - Ticket is refundable if cancelled prior to departure; cancellation penalty of EUR70.00 (partial text shown).

- Flights:
  | Date | Flight | Airline | From (code) | Departs | To (code) | Arrives | Duration |
  |---|---:|---|---|---:|---|---:|---:|
  | Thu 13 Sep | 865 | Belavia / Belarusian Airlines | Minsk National Airport (MSQ) | 8:25 AM | Paris Charles de Gaulle (CDG) | 10:25 AM | 3h 0m |
  | Fri 14 Sep | 866 | Belavia / Belarusian Airlines | Paris Charles de Gaulle (CDG) | 11:15 AM | Minsk National Airport (MSQ) | 3:15 PM | 3h 0m |

- Agent: Centurion Relationship Manager (name/contact redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST

- Customer notes / preferences (as shown):
  - 11:15 AM departure on Friday is preferred; request price/details for round trip (coach).
  - Preference that arrival be early on 13th — first option was better; wants departure around 11 AM / early afternoon or 11:15 AM direct.

- Alternative routing shown:
  - Ukraine International Airlines via Kiev: PS 128 CDG→KBP (times shown: 2:00 PM / 6:05 PM).

## Regards, (cont.)

PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha…I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another co

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

## Regards, (cont.)

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M█████...lets look at flight from minsk throu warsaw
price for refundable and Now n refundable changeable.
███████████████████████
███████████████████████
███████████████████████
███████████████████████

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider
responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

**Key Details:**

*   **Purpose:** Warsaw to Paris flight on Thursday
*   **Total air reservation cost:** $691.00
*   **Flights:**
    *   Thu 13 Sep: Belavia Belarusian Airlines 865: Minsk (MSQ) to Paris (CDG), 8.25am-10.25am
    *   Fri 14 Sep: Belavia Belarusian Airlines 866: Paris (CDG) to Minsk (MSQ), 11.15am-3.15pm
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Issues:** Wants earlier arrival on Sep 13, and a direct 11:15 am flight.
*   **Office Hours:** Mon-Fri, 9AM-5:30PM EST

## Regards, (cont.)

Natalia (Natasha) Molotkova is a Centurion Relationship Manager.

Ukraine Intl air via Kiev available.

Alternative flights via Belavia
| Flight   | Date     | From | To   | Departure | Arrival |
| -------- | -------- | ---- | ---- | --------- | ------- |
| B2 865   | 13SEP | MSQ  | CDG  | 825A      | 1025A   |
| B2 864   | 14SEP | CDG  | MSQ  | 540P      | 940P    |

Price is $691.00.
No morning departures via Warsaw on Thursday.

## Regards, (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M...lets look at flight from minsk throu warsaw thu

Sent from my iPhone

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for any actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services provided by 3rd party concierge service providers.

## Regards, (cont.)

**Reservation Details**

*   Total cost: $604.50
*   Outbound Flight: LOT Polish Airlines - $393.60
    *   Thu 13 Sep: LO 331, Warsaw (WAW) to Paris (CDG), 7.25am to 9.55am
*   Return Flight: Belavia - $210.90
    *   Fri 14 Sep: B2 866, Paris (CDG) to Minsk (MSQ), 11.15am to 3.15pm
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.

## Regards, (cont.)

Ok, here is the deal with M███ She needs to fly from Warsaw to Paris on Thursday in the mo
can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to ct

- Total air reservation, including taxes and fees: $691.00.

- Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies pluf.

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apr

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the depart' 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A B2 864 14SEP CDG MSQ MOP 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connectii

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for ...lets look at flight from minsk throu warsaw thurs price for refundable and Now n refundable changeable.

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

## Sent from my iPhone (cont.)

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with M████. She needs to fly from Warsaw to Paris on Thursday in the morning th
Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differt

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

## Sent from my iPhone (cont.)

but he wants her to arrive early on 13th so the first option was better...and we need the departure to b
her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P
PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city.;

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

m

Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Ma:  ....lets look at flight from minsk throu warsaw thu

Sent from my iPhone

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and no and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

My pleasure!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## received! thanks

On Sep 11, 2018, at 2:12 PM, Natalia Molotkova <n<blackened out>> wrote:

Done, confirmation email is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket below for: <blackened out>

On Sep 11, 2018, at 2:01 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $604.50.
Outbound flight: LOT POLISH AIRLINES - $393.60
• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare

## received! thanks (cont.)

Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m
Departing: Warsaw Chopin Airport, (WAW) at 7.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am
Return flight: BELAVIA - $210.90
Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus
Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will app
Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h 0m
Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am
Arriving: Minsk National Airport, (MSQ) at 3.15pm
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
that is SO perfect! Please issue for Mariya...
On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <n.molotkova@centurionairlines.com> w
LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in
can't I ever get all the Info!???). Can you look into this new itinerary. Thanks
Sent from my iPhone

## received! thanks (cont.)

| Date | Flight | Duration | From (airport, code) / Depart | To (airport, code) / Arrive |
|---|---:|---:|---|---|
| Thu 13 Sep | Belavia / Belarusian Airlines 865 | 3h 0m | Minsk National Airport (MSQ) — 8:25 AM | Paris Charles de Gaulle (CDG) — 10:25 AM |
| Fri 14 Sep | Belavia / Belarusian Airlines 866 | 3h 0m | Paris Charles de Gaulle (CDG) — 11:15 AM | Minsk National Airport (MSQ) — 3:15 PM |

- Total air reservation (including taxes & fees): $691.00
- Ticket rules:
  - Non-refundable if cancelled after departure; EUR 50 change penalty applies.
  - Refundable if cancelled prior to departure; cancellation penalty EUR 70.00.
- Action: Reply to the email to provide authorization to proceed.
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager. Hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Customer notes:
  - Prefers 11:15 AM departure on Friday; asks for round-trip price and coach class.
  - Wants arrival earlier on 13th; first option preferred or 11:15 AM direct.
- Alternate routing (Ukraine Intl via Kiev):
  - PS 128: CDG → KBP, 2:00 PM – 6:05 PM
  - PS 893: KBP → MSQ, 7:40 PM – 8:45 PM
- Portions of the document are redacted (black bars).

## received! thanks (cont.)

- Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact info: (redacted in image)
- Hours: Mon through Friday 9AM–5:30PM EST

- Flight option (with Belavia):
  - B2 865 — 13SEP — MSQ → CDG — 8:25A → 10:25A
  - B2 864 — 14SEP — CDG → MSQ — 5:40P → 9:40P
  - Price: $691.00

- Thread notes / messages:
  - Request: earlier departure on Friday (around 1pm?)
  - Agent: would prefer earlier; will ask
  - Passenger: "yes please"
  - Agent: "there are no morning departures via Warsaw on Thursday, check another"
  - Agent: "sorry, Paris is final destination"

## received! thanks (cont.)

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M█████..lets look at flight from minsk throu warsaw
price for refundable and Now n refundable changeable.
████████████████████
████████████████████
████████████████████

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express ant actions of the service provider and the only remedy for any claims rotating to services or products provided by the service prmn responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987

## Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST

- Passenger: Mariya (mentioned in email)
- Requested trip (text): Warsaw → Paris (Thu)
- Quoted total price: $691.00 (including taxes & fees)

Cancellation / change notes (as shown):
- "Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus..."
- "Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will appl[y]..."

Itinerary:
| Date | Flight | Airline | Duration | From (Code) | Departs | To (Code) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| Thu 13 Sep | 865 | Belavia / Belarusian Airlines | 3h 0m | Minsk National Airport (MSQ) | 8:25 AM | Paris Charles de Gaulle (CDG) | 10:25 AM |
| Fri 14 Sep | 866 | Belavia / Belarusian Airlines | 3h 0m | Paris Charles de Gaulle (CDG) | 11:15 AM | Minsk National Airport (MSQ) | 3:15 PM |

Contact:
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other notes (brief):
- Reply requested to authorize reservation
- Reply comments: "11:15am departure on friday is great.. price and details for round trip? coach of course!" and preference for earlier arrival on 13th (first option preferred).

## Sent from my iPhone (cont.)

Natalia (Natasha) Molotkova, a Centurion Relationship Manager, communicates flight options.

*   Ukraine Intl Airlines via Kiev: PS 128 CDG to KBP (2:00 PM - 6:05 PM), PS 893 KBP to MSQ (7:40 PM - 8:45 PM).
*   Belavia direct flights: B2 865 (13SEP) MSQ to CDG (8:25 AM - 10:25 AM), B2 864 (14SEP) CDG to MSQ (5:40 PM - 9:40 PM) for $691.00.
*   No morning departures via Warsaw on Thursday.
*   Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M... ....lets look at flight from minsk throu warsaw thu

## Sent from my iPhone

Privacy Statement Visit the Centurion Card website I

To learn more about email security or report a suspicious e-mail. please visit us at <u>americanexpress comfphishinq.</u> C 2015 American Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ear actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is aga responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

## Sent from my iPhone (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $604.50.

<u>Outbound flight:</u> LOT POLISH AIRLINES - $393.60

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare

• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m Departing: Warsaw Chopin Airport, (WAW) at 7.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am

<u>Return flight:</u> BELAVIA - $210.90

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differE

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

that is SO perfect! Please issue for Mariya...
On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <████████████████████████> wrote:

On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <████████████> wrote:

LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

Ok, here is the deal with =. She needs to fly from Warsaw to Paris on Thursday in the mo can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to ct

	- Total air reservation, including taxes and fees: $691.00.

	- Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies pluE

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apr

Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the depart! 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connectii

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST
Morning.  We may need a flight for ████....lets look at flight from minsk throu warsaw  thurs
price for refundable and Now n refundable changeable.
████████████

Morning. We may need a flight for ....lets look at flight from minsk throu warsaw thurs price for refundable and Now n refundable changeable.

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services and products provided by 3rd party service providers.

LO 331 13SEP WAW CDG 725A 955A - $393.60

## Sent from my iPhone (cont.)

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

| Date | Airline | Flight | From (airport, code) | Dep | To (airport, code) | Arr | Duration | Fare |
|---|---:|---|---|---:|---|---:|---:|---:|
| Thu 13 Sep | Belavia / Belarusian Airlines | 865 | Minsk National Airport (MSQ) | 8:25 AM | Paris Charles de Gaulle (CDG) | 10:25 AM | 3h 0m | — |
| Fri 14 Sep | Belavia / Belarusian Airlines | 866 | Paris Charles de Gaulle (CDG) | 11:15 AM | Minsk National Airport (MSQ) | 3:15 PM | 3h 0m | $210.90 (B2 866 14SEP CDG→MSQ) |

- Total air reservation (including taxes & fees): $691.00
- Ticket rules:
  - Non-refundable if cancelled after departure; EUR50.00 change penalty applies (plus fare difference).
  - Refundable if cancelled prior to departure; EUR70.00 cancellation penalty applies.
- Action required: Reply to email with authorization to proceed.
- Contact / sender: Centurion Relationship Manager (name redacted); hours Mon–Fri 9:00 AM–5:30 PM EST.
- Additional notes: Request states passenger needs to fly from Warsaw to Paris on Thursday morning (mentions alternative options and preferences for arriving early on 13th).

## Sent from my iPhone (cont.)

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

## Sent from my iPhone (cont.)

Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city;

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST
Morning. We may need a flight for ██████...lets look at flight from minsk throu warsaw thurs morn

Morning. We may need a flight for: ...lets look at flight from minsk throu warsaw thurs morn

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

## Regards, (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Done, confirmation email is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket below for

On Sep 11, 2018, at 2:01 PM, Natalia Molotkova <n██████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $604.50.
Outbound flight: LOT POLISH AIRLINES - $393.60
• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare
• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m
Departing: Warsaw Chopin Airport, (WAW) at 7.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am
Return flight: BELAVIA - $210.90
• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus difference in fare
• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.
• Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h 0m
Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am
Arriving: Minsk National Airport, (MSQ) at 3.15pm
Please reply to this email and provide your authorization to proceed.

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

that is SO perfect! Please issue for Mariya...

On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <n██████████████████████████████████████████████ wrote:

LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with N███. She needs to fly from Warsaw to Paris on Thursday in the mo
can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to ch

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will app

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h 0m
Departing: Minsk National Airport, (MSQ) at 8.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h 0m
Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am
Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departs 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

## Regards, (cont.)

Key details extracted from the image:

*   **Direct flights with Belavia:**
    *   B2 865, 13SEP, MSQ to CDG, 825A to 1025A
    *   B2 864, 14SEP, CDG to MSQ, 540P to 940P
*   Cost: $691.00
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Working hours: Monday through Friday, 9 AM - 5:30 PM EST.
*   No morning departures via Warsaw on Thursday.
*   Paris is final destination.
*   Connections seen: Warsaw or Warsaw is final destination.

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M:  ....lets look at flight from minsk throu warsaw thurs. price for refundable and Now n refundable changeable.

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is aga

responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for si

LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with M██████ She needs to fly from Warsaw to Paris on Thursday in the morning t
ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differe

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

## Regards, (cont.)

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departure to t 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

- Business hours: Mon–Fri 9:00 AM–5:30 PM EST

- Proposed direct flights (Belavia):
  | Flight | Date  | Route     | Depart | Arrive |
  |--------|-------|-----------|--------|--------|
  | B2 865 | 13 SEP| MSQ → CDG | 8:25 AM|10:25 AM|
  | B2 864 | 14 SEP| CDG → MSQ | 5:40 PM| 9:40 PM|

- Price: $691.00

- Sender: Centurion Relationship Manager (name/contact redacted)

- Other extracted messages:
  - Request: earlier departure on Friday (around 1 PM)
  - Note: no morning departures via Warsaw on Thursday; consider another connection
  - Clarification: Paris is final destination
  - Question: From Minsk to where? Is Warsaw a connection or final destination?
  - Short replies: “yes please”, “ha… I would think that would be preferred! let me ask.”

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST
On it.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST
Morning. We may need a flight for M:  ....lets look at flight from minsk throu warsaw thurs mor

Sent from my iPhone

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© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $604.50.
Outbound flight: LOT POLISH AIRLINES - $393.60
• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare
• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m
Departing: Warsaw Chopin Airport, (WAW) at 7.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am
Return flight: BELAVIA - $210.90
• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus difference in
• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

## Regards, (cont.)

• Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████████
Hours: Mon through Friday 9AM-530PM EST

that is SO perfect! Please issue for Mariya...

On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <n█████████████████████████> wrote:

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with ██████ She needs to fly from Warsaw to Paris on Thursday in the morning t
can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differe

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h 0m
Departing: Minsk National Airport, (MSQ) at 8.25am

## Regards, (cont.)

Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departure to t 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev
PS 128 CDG KBP 200P 605P
PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

is there an earlier departure on Friday? like 1pm?
ha...I would think that would be preferred! let me ask.
How about direct flights? With Belavia
B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P
$691.00
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
yes please
Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
sorry, Paris is final destination
From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for  ....lets look at flight from minsk throu warsaw thurs morning
price for refundable and Now n refundable changeable.

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that any actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with M████. She needs to fly from Warsaw to Paris on Thursday in the morning then retu
Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

## Regards, (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus difference in

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departure to be arou early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A B2 864 14SEP COG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

## Regards, (cont.)

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for M... ....lets look at flight from minsk throu warsaw thurs morning ret

## Sent from my iPhone

<u>Pnvacy Statement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer of the serviceprovider and the only remedy for any claims relating to services cie products provided by the service provider is against the service provider am purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.