To: <u>Natalia Molotkova</u>
From:
Sent: Tue 4/17/2018 12:35:09 PM
Subject: Re: COMPLETED-ARM-17APR-AIR/H7L 18APR

Perfect!! Thanks so much fun r going ahead with this. Do you know when ESTEs form? Is it prior to flight or once she lands in Ft Lauderdale?

n

is to fill out the

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On Apr 17, 2018, at 7:35 AM, Natalia Molotkova

tc:

- Greeting: "Good Day [redacted]"
- Main points:
  - Four Points was not available for the entire duration.
  - A La Quinta Inn was booked that was available and had a great cancel policy.
- Cancellation policy: "CANCELLATION- CANCEL BY 6 PM DAY OF ARRIVAL"
- Guarantee: "CREDIT CARD GUARANTEE BY 1800 18APR2018 LOCAL PROPERTY TIME"
- Offer of further help: "If there is anything else that we can help you with please reach out."
- Sign-off: "With Kind Regards, Joan Ann Kolb"  
  - From Centurion Support on behalf of your Relationship Manager Natalia Molotkova
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