To: Natalia Molotkova
From: Lesley Groff
Sent: Tue 10/30/2018 7:53:42 PM
Subject: Re: Flight for Dariia Bielova

**Key Information:**

*   **Sender:** Natalia Molotkova, Centurion Relationship Manager
*   **Recipient:** Lesley Groff
*   **Subject:** Flight for Dariia Bielova
*   **Date:** October 30, 2018
*   Total air reservation: $479.40
*   Ticket is non-refundable, EUR70.00 change penalty applies plus difference in fare.

**Flight Details:**

| Flight Date | Airline/Flight # | Class | Duration | Departure Airport/Time          | Arrival Airport/Time           |
| ----------- | ---------------- | ----- | -------- | ------------------------------- | ------------------------------ |
| Fri 02 Nov  | Lufthansa 2545   | Economy | 2h 30m   | Boryspil (KBP) at 3.50pm         | Munich (MUC) at 5.20pm        |
| Fri 02 Nov  | Lufthansa 2236   | Economy | 1h 35m   | Munich (MUC) at 6.20pm        | Paris (CDG) at 7.55pm         |

• Total air reservation, including taxes and fees: $267.80.

• Ticket is non-refundable, EUR60.00 change penalty applies plus difference in fare.

	- Code share: AIR FRANCE

• Sun 04 Nov - Czech Airlines 4769 - Economy - 1h 40m Departing: Paris Charles de Gaulle Airport, (CDG) at 6.00pm Arriving: Prague Vaclav Havel Airport, (PRG) at 7.40pm

• Sun 04 Nov - Czech Airlines 916 - Economy - 2h Om Departing: Prague Vaclav Havel Airport, (PRG) at 10.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 1.40am

Grand total:

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after 19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

Dariia Bielova

Ukraine



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Thank you for your email. I am currently out of the office.

Ok. Thanks

Sent from my iPhone

I am here today till 430pm, I mean have access to my email till 430pm.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon–Fri 9:00 AM–5:30 PM EST

Ticket one
- Total (incl. taxes & fees): $479.40
- Fare rules: Non-refundable; EUR 70 change penalty + fare difference
- Fri 02 Nov — Lufthansa 2545 — Economy — 2h 30m
  - Depart: Boryspil Intl Airport, Kiev (KBP) 3:50 PM
  - Arrive: Munich Airport (MUC) 5:20 PM
- Fri 02 Nov — Lufthansa 2236 — Economy — 1h 35m
  - Depart: Munich Airport (MUC) 6:20 PM
  - Arrive: Paris Charles de Gaulle Airport (CDG) 7:55 PM

Ticket two
- Total (incl. taxes & fees): $267.80
- Fare rules: Non-refundable; EUR 60 change penalty + fare difference
- Codeshare: Air France
- Sun 04 Nov — Czech Airlines 4769 — Economy — 1h 40m
  - Depart: Paris Charles de Gaulle Airport (CDG) 6:00 PM
  - Arrive: Prague Václav Havel Airport (PRG) 7:40 PM
- Sun 04 Nov — Czech Airlines 916 — Economy — 2h 00m
  - Depart: Prague Václav Havel Airport (PRG) 10:40 PM
  - Arrive: Boryspil Intl Airport, Kiev (KBP) 1:40 AM

Grand total: (not specified)

Action requested: Reply to the email to provide authorization to proceed.

Contact / sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after 19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

Dariia Bielova

Ukraine

## Regards, (cont.)

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved



American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I am here today till 430pm, I mean have access to my email till 430pm.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Got it. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

Ticket one:

• Total air reservation, including taxes and fees: $479.40.

• Ticket is non-refundable, EUR70.00 change penalty applies plus difference in fare.

• Fri 02 Nov - Lufthansa 2545 - Economy - 2h 30m Departing: Boryspil Intl Airport, Kiev (KBP) at 3.50pm Arriving: Munich Airport, (MUC) at 5.20pm

• Fri 02 Nov - Lufthansa 2236 - Economy - lh 35m Departing: Munich Airport, (MUC) at 6.20pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.55pm

Ticket two:

• Total air reservation, including taxes and fees: $267.80.

• Ticket is non-refundable, EUR60.00 change penalty applies plus difference in fare.

## Regards, (cont.)

Code share: AIR FRANCE

• Sun 04 Nov - Czech Airlines 4769 - Economy - 1h 40m Departing: Paris Charles de Gaulle Airport, (CDG) at 6.00pm Arriving: Prague Vaclav Havel Airport, (PRG) at 7.40pm

• Sun 04 Nov - Czech Airlines 916 - Economy - 2h Om Departing: Prague Vaclav Havel Airport, (PRG) at 10.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 1.40am

Grand total:

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after 19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

Dariia Bielova

Ukraine

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service <mark>Ny .</mark> provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing purposes \ iii