To: Natalia Molotkova[REDACTED]
From: Lesley Groff
Sent: Mon 12/3/2018 10:04:09 PM
Subject: Re: CHANGE [REDACTED] ticket to Wed. Dec. 5th! ([REDACTED])

YES! Please void and then reissue new ticket! Fantastic!

Sent from my iPhone

On Dec 3, 2018, at 4:38 PM, Natalia Molotkova <██████████████████████████> wrote:

- Fare / cost
  - Total air reservation (including taxes & fees): $2,747.63
  - Ticket issued: December 1 (Saturday)
  - Ticket is non-refundable; EUR 35.00 change penalty applies + difference in fare

- Action required
  - "Your response is required to complete this reservation." Reply to authorize proceeding.

- Itinerary
  - Wed 05 Dec — Aeroflot 100 — Economy — 10h 15m
    - Depart: Moscow Sheremetyevo Airport (SVO) at 10:10 AM
    - Arrive: New York John F. Kennedy Airport (JFK) at 12:25 PM
  - Sat 15 Dec — Aeroflot 103 — Economy — 9h 15m
    - Depart: New York John F. Kennedy Airport (JFK) at 7:10 PM
    - Arrive: Moscow Sheremetyevo Airport (SVO) at 12:25 PM

- Sender / contact
  - Sender name: [redacted]
  - Title: Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Email/address lines: partially redacted in image

- Other
  - Trust line: "Prices and availability are subject to change."
  - Reference timestamp shown: Dec 3, 2018, at 4:28 PM (partial message included)

wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m
Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am
Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m
Departing: New York John F Kennedy Airport, (JFK) at 7.10pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha…we need to change █████ ████████ ticket to depart Moscow on Wed. Dec. 5th! OK

FLIGHTS| HOTELS| CARS| CRUISES

██████████████████████████████████████████████

- Record Locator: [redacted — blacked out]
- Title: YOUR TRIP DETAILS

- Baggage note:
  - "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting"
  - URL: https://myamextravel.com/baggage

- Other Information (section 1):
  - • "CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID..." (text truncated)

- Other Information (section 2):
  - • "A VISA IS REQUIRED FOR ENTRY INTO USA"

- Repeated heading: "Other Information" (additional sections present but details not visible)

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE V BEYOND STAY

## Moscow to New York

FLIGHT SU 100

## DEPARTING

Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Tue, Dec 04 2018, 12:25 PM
New York
John F Kennedy International (JFK)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration: 10 Hrs 15 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

Flight Confirmation for Aeroflot:
*   **Flight:** SU 103 (New York to Moscow)
*   **Departing:** Sat, Dec 15 2018, 07:10 PM from New York, John F Kennedy International (JFK). Departure Terminal: Terminal 1
*   **Arriving:** Sun, Dec 16 2018, 12:25 PM in Moscow, Sheremetyevo (SVO). Arrival Terminal: Terminal D - Domestic/Intl
*   **Duration:** 9 Hrs 15 Mins (Non-stop)
*   **Flight Information:** Y Economy Class, Airbus Industrie A330-300, Meals: Dinner Snack. Operated by Aeroflot.

## FLIGHT INFORMATION (cont.)

- Baggage: 1PC per adult
- Flight confirmation: Aeroflot: [redacted]
- Traveller information: [redacted]
- Emergency assistance summary: 24/7 medical, financial and other emergency coordination when traveling >100 miles from home; members may be responsible for third‑party costs
- Emergency hotline: 1-800-333-AMEX (toll-free) · 1-715-343-7977 (direct-dial collect)
- Actions/links: Manage Your Trip (button); View/manage trip via American Express Travel; Entry and Exit Information for Travel

## FLIGHT INFORMATION (cont.)

- Organization: American Express Centurion Travel Service (Amex)
- Important links:
  - Visa requirements: www.Visacentral.com/amex
  - Privacy statement: www.americanexpress.com/privacy
  - Adobe Reader download: http://www.adobe.com/products/acrobat/readstep.html
- PDF itinerary: "See attached itinerary PDF or link for full terms and conditions." Advice to install Adobe Reader if unable to view.
- Email notice: You may receive customer service emails even if you have opted out of marketing; see privacy statement for details.
- Hotel charges: Certain mandatory hotel-imposed charges (e.g., daily resort/facility fees) may apply and are payable to the hotel at check-out; check with the hotel before travel.
- Liability Statement (summary): Amex (parent, subsidiaries, affiliates, representatives) is not liable for loss, injury, expense or damage resulting directly or indirectly from travel suppliers' acts/omissions, delays, overbooking, cancellations, equipment failures, changes in fares/itineraries, natural disasters, government actions, civil unrest, strikes, theft, disease, accidents, telecommunications or third-party technology failures, or causes beyond Amex control.
- Intermediary Disclosure (summary): Amex assists in finding/recommending travel suppliers as an independent third party (not a fiduciary); some suppliers may pay commissions or incentives to Amex.

## FLIGHT INFORMATION (cont.)

travel counselors. Certain suppliers may also provide compensation marketing and administrative services that we perform for them. such them access to our marketing channels. participating in marketing pri supporting technology initiatives. In addition, we receive compensatic when customers use the American Express Card or other American E to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. includ types of compensation and incentives we receive, are subject to chan suppliers and recommending itineraries, we may consider a number c including supplier availability and your preferences. The relationship suppliers may also influence the suppliers we identify and the itinerar recommend.

California State Seller of Travel Registration Number: 1022318. Wasl Seller of Travel Registration Number: UBI#600460694. Iowa: TA# 661 Iowa Travel Agency.

please note
The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

## FLIGHT INFORMATION (cont.)

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacationacimaitcom</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

Q 2015 Amencan Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/o authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $40.00 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed 05 Dec - Aeroflot 100 - Economy - 10h 15m Departing: Moscow Sheremetyevo Airport, (SVO) at 10.10am Arriving: New York John F Kennedy Airport, (JFK) at 12.25pm

• Sat 15 Dec - Aeroflot 103 - Economy - 9h 15m Departing: New York John F Kennedy Airport, (JFK) at 7.10pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 12.25pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Will be 40.00 USD add collect.

Regards,
Natalia (Natasha) Molotkova

## FLIGHT INFORMATION (cont.)

Centurion Relationship Manager

- Document title: Centurion Relationship Manager
- Contact: (877) 877-0987
- Hours: Mon through Friday 9AM–5:30PM EST
- Short message: Request to change [REDACTED] ticket to depart Moscow on Wed., Dec. 5 — same flight is fine; sender and recipient names redacted
- Menu/links: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED] (black-boxed)
- Section headers: YOUR TRIP DETAILS; Other Information
- Baggage note & link: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage"

## FLIGHT INFORMATION (cont.)

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO USA

Other Information

• CITIZENS OF RUSSIAN FEDERATION- PASSPORT MUST BE VALID FOR 3 MONTHS
BEYOND STAY

Moscow to New York

FLIGHT SU 100

DEPARTING

Tue, Dec 04 2018, 10:10 AM
Moscow
Sheremetyevo (SVO)

ARRIVING

Tue, Dec 04 2018, 12:25 PM

## FLIGHT INFORMATION (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration: 10 Hrs 15 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 1

## FLIGHT INFORMATION

N Economy Class
Boeing 777-300Er
Meals: Lunch
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

New York to Moscow

FLIGHT SU 103

## DEPARTING

Sat, Dec 15 2018, 07:10 PM
New York
John F Kennedy International (JFK)

## ARRIVING

Sun, Dec 16 2018, 12:25 PM

## ARRIVING (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:9 Hrs 15 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

Y Economy Class
Airbus Industrie A330-300
Meals: Dinner Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Aeroflot:

TRAVELLER INFORMATION

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance seneices, including medical and legal referrals, PP# XXXXXXXXXX1, cash wires and more. Card

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>wuvw Visacentral corniamex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices. please review the American Express Privacy Statement at <u>www americanexpress.com/privacV</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its

## <u>Entry and Exit Information for Travel</u> (cont.)

parent, subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations. accidents or failures of equipment, or changes in fares, itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic aberrations. acts of govemmental authorities. civil unrest, strikes, riots, theft, disease. accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

## please note

The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE

Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to <u>jeevacation(d)omail.com</u> and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data for servicing purposes.