To: ████████████
From: Natalia Molotkova
Sent: Fri 7/6/2018 5:29:19 PM
Subject: Ticket for ████ TODAY!

Title: American Express ®

Issuing first leg only. Was cancelled by airline, have to re-book. Regards, Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

oh wow! If you can still grab this take it but only issue the ticket from Novgorod to Moscow...but I need to get her a room at the Stand Art hotel in Moscow for the one night...can you see if that is available...I was starting to book on line which I can do...

On Jul 6, 2018, at 11:50 AM, Natalia Molotkova <████████████████████████████████>
wrote:

Here is what I found:

Sat 07 Jul - S7 Siberia Airlines 5010 - 1h 5m Departing: Nizhny Novgorod Strigino International Airport, Nizhniy Novgorod (GOJ) at 12.10am Arriving: Domodedovo Airport, Moscow (DME) at 1.15am

## Sat 07 Jul - Aigle Azur 516 - 4h 0m

Departing: Domodedovo Airport, Moscow (DME) at 4.00am Arriving: Orly Airport, Paris (ORY) at 7.00am

Two separate tickets will be issued, total - $571.14 Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, me too.

## Sat 07 Jul - Aigle Azur 516 - 4h 0m (cont.)

On Jul 6, 2018, at 11:40 AM, Natalia Molotkova <blackened out> wrote:

I searched trains...nothing available until the 8th...is it possible to get her a flight to Paris from where she is in the middle of the night?

On Jul 6, 2018, at 11:28 AM, Natalia Molotkova <u><natalia.molotkovaAcenturion.com></u>
wrote:

Closest train I found is July 8 at 3:05AM.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, but I can't book it, it will need registration or she can go to train station and but it there.
https://www.russiantrains.com/en/trains/order?msclkid=043e429ae79014bbb8b319a56b5b1a17&utm_source=b-ing&utm_medium=cpc&utm_campaign=RT%20-%20US%20%5BSearch%5D&utm_term=russian%20trains&utm_content=%5BUS%5DRussianTrains.com

I am not showing any trains today or tomorrow. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can she take a train from Nijny to Moscow?

On Jul 6, 2018, at 11:28 AM, Natalia Molotkova < >
wrote:

## Sat 07 Jul - Aigle Azur 516 - 4h 0m (cont.)

- Document: email thread (multiple messages) dated Jul 6, 2018 — timestamps visible: 11:15 AM, 11:25 AM, 11:28 AM.
- Sender: name and contact lines redacted — role shown as "Centurion Relationship Manager".
- Office hours (repeated): Mon through Friday 9AM–5:30PM EST.
- Key messages:
  - "Latest flight available on my end is 7:50pm departure and it is 6:24pm now. Later flights are sold out."
  - Question: "what time is :30??? Is that 12:30am? arrive 1:45am to Moscow?"
  - Request: "can you book a flight on another airline around these times from Nijni to Moscow?"
  - Short comment near top: "good grief. ok. I could never do what she is doing!"
- Redactions: several email/address/contact blocks are blacked out in the image.

## Sat 07 Jul - Aigle Azur 516 - 4h 0m (cont.)

do you know what airline it is?

Key entities:
* Natalia Molotkova, a Centurion Relationship Manager.
* Issue: Booking tickets from Nijni-Novforod to Moscow via "Fermer air" is not in Natalia's system.
* Communication: Email correspondence about booking flights on July 6, 2018.
* Contact Hours: Monday through Friday 9AM-5:30PM EST.

## Sat 07 Jul - Aigle Azur 516 - 4h 0m (cont.)

you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to note profile and preference data br servicing purposes.

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