The email thread concerns canceling a ticket, possibly for Aeroflot. Natalia Molotkova, a Centurion Relationship Manager, handles the request.  Refunds may take up to two billing cycles.  After departure, the refund is the difference between the fare paid and the applicable fare flown. Aeroflot doesn't allow re-booking but uses credit, and they are checking if the ticket is refundable. Contact hours are Monday through Friday, 9 AM-5:30 PM EST.

## Hours: Mon through Friday 9AM-530PM EST



will not take her flight from Rustov to NY...we need to cancel for credit? not sure...

5:20pm █████████████ to arrive JFK via Aeroflot#102 (Rec. ████████████)

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