To:
From: Natalia Molotkova
Sent: Mon 6/3/2019 3:40:26 PM
Subject: Change return ticket!DEIMANTE 30MAY19 DBLYND

Title: American Express ®

I haven't sent them yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

I did not receive options on this change as of yet...

I not receive options on this change as of yet...

On Jun 3, 2019, at 9:50 AM, Natalia Molotkova <redacted> wrote:

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
Hours: Mon through Friday 9AM-530PM EST

Morning!! We need to change Deimante's ticket to return to Vilnius on June 8th. Coach. Fully refundable pri
refundable price too please). Thx. Lesley

From: "American Express Travel" <redacted>
Date: May 30, 2019 at 9:28:55 AM EDT
To: <redacted>
Subject: Itinerary INCL TICKETNO for <redacted> 30MAY19 DBLYND

RECORD LOCATOR: DBLYND

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address
cannot accept incoming messages. If you have any questions, please contact Centurion Tra
Service at 1-: 

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting:
https://myamextravel.com/baggage

## Other Information

• CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT

Vilnius to Moscow

FLIGHT SU 2105

## Other Information (cont.)

## DEPARTING

Thu, May 30 2019. 11:05 AM
Vilnius
Vilnius (VNO)

## ARRIVING

Thu, May 30 2019, 12:40 PM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:1 Hr 35 Mins
Arrival Terminal:Terminal E - International

FLIGHT INFORMATION

R Economy Class
Airbus Industrie A321
Meals: Snack

FLIGHT CONFIRMATION

Aeroflot KMPJVW

Moscow to New York

FLIGHT SU 102

## Aeroflot (cont.)

## DEPARTING

Thu, May 30 2019, 02:15 PM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Thu, May 30 2019, 05:30 PM
New York
John F Kennedy International (JFK)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terrninal:Terminal 1

## FLIGHT INFORMATION

R Economy Class
Boeing 777-300Er
Meals: Lunch

## FLIGHT CONFIRMATION

Aeroflot: KMPJVW

New York to Paris

FLIGHT AF 23

## FLIGHT CONFIRMATION (cont.)

<table><tr><th></th><th></th><th>DEPARTING </th></tr><tr><td></td><td></td><td>Sat, Jun 08 2019, 04:25 PM</td></tr><tr><td></td><td></td><td>New York</td></tr><tr><td></td><td></td><td>John F Kennedy International (JFK)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Sun, Jun 09 2019, 05:50 AM</td></tr><tr><td></td><td></td><td>Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:7 Hrs 25 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 1</td></tr><tr><td></td><td></td><td>Arrival Terrninal:Terminal 2 E</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>H Economy Class</td></tr><tr><td></td><td></td><td>Boeing 777-300Er</td></tr><tr><td></td><td></td><td>Meals: Breakfast Meals</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td>Air France: O7MDMU</td></tr><tr><td></td><td></td><td>Other Information</td></tr><tr><td></td><td></td><td></td></tr></table>

## FLIGHT CONFIRMATION (cont.)

# TRAVELLER INFORMATION

# TRAVELLER INFORMATION (cont.)

## E-TICKET

Ticket SU 5557362559786-20MAY
Ticket AF 0577365969889-30MAY

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL

When you travel more than 100 miles from home, you have 24/7 medical. legal, financial or select emergency coordination and assistance services, including medical and legal referralF. XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs char third-party service providers.

1-800-333-AMEX (toll-free) 1-

(direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the mc date and accurate entry/exit requirements for your travel destination. Due to frequent change American Express cannot guarantee the accuracy of the information provided and expressly any liability for any inaccurate or incomplete information contained on that site.

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL (cont.)

You may receive customer service emails even if you have requested not to receive email in offers from American Express. For details about our e-mail practices, please review the Ame Express Privacy Statement at <u>www amencanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip

Please be advised that certain mandatory hotel-imposed charges. including, but not limited t resort or facility fees. may be applicable to your stay and payable to the hotel operator at chc from the property. You may wish to inquire with the hotel before your trip regarding the exist amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its paren subsidiaries, affiliates and representatives (collectively. "Amex") act as an agent for travel su and you understand and agree that Amex shall not be liable for any loss, injury, expense or c to persons or property resulting. directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessatii operations, accidents or failures of equipment. or changes in fares. itineraries or schedules: • acts of God, fires. earthquakes. floods, climatic aberrations, acts of governmental authorities unrest. strikes, riots, theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities. or third party technology systems. or any other cause the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangeme meet your individual needs. We consider various factors in identifying travel suppliers to you recommending specific itineraries. In this role. we are acting as an independent third party ai a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as it for reaching sales targets or other goals. and from time to time may also provide incentives I travel counselors. Certain suppliers may also provide compensation to us for various marke administrative services that we perform for them• such as granting them access to our madci channels, participating in marketing programs and supporting technology initiatives. In addit receive compensation from suppliers when customers use the American Express Card or ott American Express products to pay for supplier products and services. From time to time we enter into other business relationships with suppliers and these arrangements. including levi types of compensation and incentives we receive. are subject to change. In identifying suppli recommending itineraries. we may consider a number of factors. including supplier availabili your preferences. The relationships we have with suppliers may also influence the suppliers

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL (cont.)

identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Arnoncan Express and you acknowledge that Amor Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or foes yot.

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL (cont.)

authorize. We reserve the right to note profile and preference data for servicing purposes.

Key information from the image:

*   Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Mon through Friday 9AM-530PM EST
*   Request: Change Deimante's ticket to return to Vilnius on June 8th (Coach). Request for fully refundable price, and to be notified of the non-refundable price.
*   Email From: American Express Travel
*   Date: May 30, 2019 at 9:28:55 AM EDT
*   Record Locator: DBLYND
*   Subject: Itinerary INCL TICKETNO for [redacted]
*   Travel Options: Flights, Hotels, Cars, Cruises

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTL (cont.)

# TRAVELLER INFORMATION (cont.)

## YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1•M

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https //myamextravel comfbaggage</u>

# TRAVELLER INFORMATION (cont.)

## Other Information

• CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT

# TRAVELLER INFORMATION (cont.)

## Vilnius to Moscow

FLIGHT SU 2105

# TRAVELLER INFORMATION (cont.)

## DEPARTING

Thu, May 30 2019, 11:05 AM
Vilnius
Vilnius (VNO)

# TRAVELLER INFORMATION (cont.)

## ARRIVING

Thu. May 30 2019, 12:40 PM
Moscow
Sheremetyevo (SVO)

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

Aeroflot
Operated By Aeroflot

Non-stop
Duration: 1 Hr 35 Mins
Arrival Terminal: Terminal E - International

FLIGHT INFORMATION

R Economy Class
Airbus Industrie A321
Meals: Snack

FLIGHT CONFIRMATION

Aeroflot: KMPJVW

Moscow to New York

FLIGHT SU 102

DEPARTING

Thu, May 30 2019, 02:15 PM
Moscow
Sheremetyevo (SVO)

ARRIVING

Thu, May 30 2019, 05:30 PM
New York
John F Kennedy International (JFK)

Aeroflot

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

<table><tr><th>Operated By Aeroflot</th></tr><tr><td>Non-stop </td></tr><tr><td>Duration:10 Hrs 15 Mins</td></tr><tr><td>Departure Terminal:Terminal D - Domestic/Intl</td></tr><tr><td>Arrival Terminal:Terminal 1

FLIGHT INFORMATION</td></tr><tr><td>R Economy Class</td></tr><tr><td>Boeing 777-300Er</td></tr><tr><td>Meals: Lunch</td></tr><tr><td>FLIGHT CONFIRMATION</td></tr><tr><td>Aeroflot: KMPJVW</td></tr><tr><td></td></tr><tr><td>New York to Paris</td></tr><tr><td></td></tr><tr><td>FLIGHT AF 23</td></tr><tr><td>DEPARTING </td></tr><tr><td>Sat, Jun 08 2019, 04:25 PM</td></tr><tr><td>New York</td></tr><tr><td>John F Kennedy International (JFK)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Sun. Jun 09 2019. 05:50 AM</td></tr><tr><td>Paris </td></tr><tr><td>Charles De Gaulle (CDG)</td></tr><tr><td>Air France</td></tr><tr><td>Operated By Air France</td></tr></table>

# TRAVELLER INFORMATION (cont.)

## ARRIVING (cont.)

Non-stop
Duration:7 Hrs 25 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2 E

# TRAVELLER INFORMATION (cont.)

## FLIGHT INFORMATION

H Economy Class
Boeing 777-300Er
Meals: Breakfast Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France. O7MDMU

Other Information
<empty>

• THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES

# TRAVELLER INFORMATION (cont.)

## TRAVELLER INFORMATION

# TRAVELLER INFORMATION (cont.)

## E-TICKET

Ticket SU 5557362559786-20MAY
Ticket AF 0577365969889-30MAY

# TRAVELLER INFORMATION (cont.)

## E-TICKET (cont.)

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services. including medical and legal referrals. PP# third-party XXXXXXXXXXt, service providers. cash wires and more. Card Members may be responsible for the costs charged by

1-800-333-AMEX (toll-free) 1-█████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent.

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

subsidiaries. affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury, expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's. cancellation of services. cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God. fires. earthquakes, floods. climatic aberrations. acts of governmental authorities, civil unrest, strikes, riots, theft, disease. accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements. including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TAN 669 Registered Iowa Travel Agency.

# TRAVELLER INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

:

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Privacy Statement | Visit the Centurion Card website



:

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data far servicing purposes.

: