To:
From: lata is Toot ova

Sent: Wed 4/24/2019 9:27:42 PM

Subject: Change Dariia Bielova's ticket (Rec. Loc#SYCURC)

Title: American Express ®

Sorry, forgot to type cents - add collect 368.80.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## yes please!

On Apr 24, 2019, at 5:06 PM, Natalia Molotkova wrote:

OK to proceed with exchange?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

actually here it is..sorry..
missed it.

On Apr 24, 2019, at 4:51 PM, Natalia Molotkova

wrote:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

• Ticket is refundable, changes are subject to difference in fare.

- Code share: UKRAINE INTL AIRL

## yes please! (cont.)

- Fri, 26 Apr — Air France 1753 — Business — 3h 20m — no coach available  
  - Depart: Boryspil Intl Airport, Kiev (KBP) at 2:35 pm  
  - Arrive: Paris Charles de Gaulle Airport (CDG) at 4:55 pm

- Mon, 29 Apr — Air France 3374 — Economy — 3h 5m  
  - OPERATED BY UKRAINE INTL AIRL  
  - Depart: Paris Charles de Gaulle Airport (CDG) at 2:00 pm  
  - Arrive: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

- Action requested: "Please reply to this email and provide your authorization to proceed."

- Sender / signature: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon through Friday 9AM–5:30PM EST

- Other visible lines / customer notes:  
  - "We will take the 2pm return please!"  
  - "Sent from my iPhone" (repeated)  
  - "Ok. Let me tell him."  
  - "There is nothing on Air France or partners on return at 4:30pm: 2:00 pm or current - at 8:50pm"

- Several blocks of text are redacted/blackened.

## yes please! (cont.)

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

We need to change ticket ..outbound flight should be April 26th from Kiev to Paris CC and then to return to Kiev from Paris on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

I did not!...? didnt come through? weird...Yes! Please issue ticket as stated below for ████ thanks

On Apr 24, 2019, at 5:01 PM, Natalia Molotkova █████████████████████> wrote:

You didn't see email below with disclosure?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

did you get the pricing?

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

## yes please! (cont.)

• Ticket is refundable, changes are subject to difference in fare. • Code share: UKRAINE INTL AIRL • Fri, 26 Apr - Air France 1753 - Business - 3h 20m - no coach available Departing: I3oryspil Intl Airport, Kiev (KBP) at 2:35 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 4:55 pm • Mon, 29 Apr - Air France 3374 - Economy - 3h 5m OPERATED BY UKRAINE INTL AIRI, Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm Please reply to this email and provide your authorization to proceed. Regards, Natalia (Natasha) Molotkova n uri•n R I tion hi. Man er Hours: Mon through Friday 9AM-530PM EST Pricing. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Mon through Friday 9AM-530PM EST We will take the 2pm return please! Sent from my iPhone Ok. Let me tell him. Sent from my iPhone There is nothing on Air France or partners on return at 4:30pm: 2:00pm or current - at 8:50pm Regards,

## yes please! (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change ticket ..outbound flight should be April 26th from Kiev to Paris CE and then to return to Kiev from Paris on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the s

responsible for any purchases, shipping charges and/or toes you authorize. We reserve the right to note profile and preference data for servicing p

You didn't see email below with disclosure?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

did you get the pricing?

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

• Ticket is refundable, changes are subject to difference in fare.

## yes please! (cont.)

• Code share: UKRAINE INTL AIRL

| Flight Information | Details                                                       |
| :----------------- | :------------------------------------------------------------ |
| **Outbound Flight** |                                                             |
| Date               | Fri, 26 Apr                                                   |
| Airline/Flight     | Air France 1753                                               |
| Class              | Business                                                      |
| Duration           | 3h 20m                                                        |
| Departing          | Boryspil Intl Airport, Kiev (KBP) at 2:35 pm                  |
| Arriving           | Paris Charles de Gaulle Airport (CDG) at 4:55 pm                |
| **Return Flight**  |                                                             |
| Date               | Mon, 29 Apr                                                   |
| Airline/Flight     | Air France 3374 (Operated by Ukraine Intl Air)                |
| Class              | Economy                                                       |
| Duration           | 3h 5m                                                         |
| Departing          | Paris Charles de Gaulle Airport (CDG) at 2:00 pm                |
| Arriving           | Boryspil Intl Airport, Kiev (KBP) at 6:05 pm                  |
| **Contact**        | Natalia (Natasha) Molotkova, Centurion Relationship Manager    |
| **Hours**          | Mon through Friday 9AM-5:30PM EST                             |
| **Note**           | No Air France or partner flights available for return at 4:30pm, 2:00 pm, or current at 8:50pm. |

## yes please! (cont.)

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change ticket ..outbound flight should be April 26th from Kiev to Paris CDG AF1 and then to return to Kiev from Paris on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arnim responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provid provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to not for servicing purposes.

OK to proceed with exchange?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

actually here it is..sorry..
missed it.

On Apr 24, 2019, at 4:51 PM, Natalia Molotkova <████████████████████>
wrote:

## yes please! (cont.)

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

• Ticket is refundable, changes are subject to difference in fare.

• Code share: UKRAINE INTL AIRL

• Fri, 26 Apr - Air France 1753 - Business - 3h 20m - no coach available Departing: Boryspil Intl Airport, Kiev (KBP) at2:35 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 4:55 pm

• Mon, 29 Apr - Mr France 3374 - Economy - 3h Sm OPERATED BY UKRAINE INTL AIRL Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Pricing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

We will take the 2pm return please!

Sent from my iPhone

Ok. Let me tell him.

Sent from my 'Phone

## yes please! (cont.)

There is nothing on Air France or partners on return at 4:30pm: 2:00 pm or current - at 8:50pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>om</u> 

Hours: Mon through Friday 9AM-530PM EST

We need to change IE ticket ..outbound flight should be April 26th from Kiev to Paris CDG AF1 and then to return to iev from . ans on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to obtain your preference data for servicing purposes.

I did not!...? didnt come through? weird...Yes! Please issue ticket as stated below for █████
thanks

On Apr 24, 2019, at 5:01 PM, Natalia Molotkova <██████████████████████████████
wrote:

You didn't see email below with disclosure?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## yes please! (cont.)

## Hours: Mon through Friday 9AM-530PM EST

did you get the pricing?

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

• Ticket is refundable, changes are subject to difference in fare.

• Code share: UKRAINE INTL AIRL

• Fri, 26 Apr - Air France 1753 - Business - 3h 2Om - no coach available Departing: Boryspil Intl Airport, Kiev (KBP) at 2:35 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 4:55 pm

• Mon, 29 Apr - Air France 3374 - Economy - 3h 5m OPERATED BY UKRAINE INTL AIRL Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

Pricing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We will take the 2pm return please!

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Sent from my iPhone

Ok. Let me tell him.

Sent from my iPhone

There is nothing on Air France or partners on return at 4:30pm: 2:00 pm or current - at 8:50pm

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We need to change ticket ..outbound flight should be April 26th from Kiev to Paris CDG AF1 and then to return to iev rom ans on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website

You didn't see email below with disclosure?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Hours: Mon through Friday 9AM-530PM EST

did you get the pricing?

Yourresponse is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $368.00 (add collect, exchange).

• Ticket is refundable, changes are subject to difference in fare.

• Code share: UKRAINE INTL AIRL

• Fri, 26 Apr - Air France 1753 - Business - 3h 20m - no coach available Departing: Boryspil Intl Airport, Kiev (KBP) at 2:35 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 4:55 pm

• Mon, 29 Apr - Air France 3374 - Economy - 3h 5m OPERATED BY UKRAINE INTL AIRL Departing: Paris Charles de Gaulle Airport (CDG) at 2:00 pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 6:05 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours:Mon through Friday 9AM-530PM EST

Pricing.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We will take the 2pm return please!

Sent from my iPhone

Ok. Let me tell him.

Sent from my iPhone

There is nothing on Air France or partners on return at 4:30pm: 2:00 pm or current - at 8:50pm

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

# We need to change ticket ..outbound flight should be April 26th from Kiev to Paris CDG AF1753 depa ing a : arriving 16:35....

and then to return to Kiev from Paris on 29th around 4:30pm.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>pr—encanexpress comfphishing.</u> 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknovAedge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor foes you authorize. Wo reserve the right to note profile and preference data for servicing purposes.