- To: [redacted]
- From: [redacted] (signed as "Centurion Relationship Manager")
- Sent: Thu 5/3/2018 3:15:49 PM
- Title/Subject: American Express ® / [redacted]

Key content:
- Spoke to PHX office; they usually receive deliveries at 12:30 PM PHX time.
- Sender will call PHX tomorrow at 7:00 AM PHX time.
- Hours: Mon through Friday 9:00 AM–5:30 PM EST.
- "I just dropped off the ticket. I didn't have a record locator to include."
- Request: "Please issue below ticket for [redacted]. FedEx tracking # [redacted]."
- Multiple "Sent from my iPhone" lines and timestamps: May 2, 2018 at 12:41 PM and 1:56 PM (threaded replies).

wrote:

Need your OK on below and tracking number fro voucher. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $0.00 (using MCO).

• Non-refundable, $200.00 change penalty plus difference in fare.

• Outbound:

Fri 04 May - Delta 2834 - Economy - 3h 4m

Departing: New York La Guardia Airport, (LGA) at 8.10am

Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 11.14am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

PLEASE ISSUE THE 8:10AM FLIGHT FOR:  AND: 
I WILL FED EX THE VOUCHER I HAVE FOR:  O YOU FOR TOMORROW DELIVERY.

On May 2, 2018, at 10:36 AM, Natalia Molotkova <blackened out> wrote:

In this case we can do:

## Regards, (cont.)

DL 2834 04MAY LGA PBI 810A 1114A $251.21 per ticket

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

He wants an earlier flight...I guess he wants them to land around 11am ...! please advise.

On May 2, 2018, at 10:01 AM, Natalia Molotkova <blackened out> wrote:

OK, let me get approval for flight. I have the paper voucher and can send to you. I'll get back to
you.
Sent you what I have for ████ credit....let me know if that is what you were looking for

On May 2, 2018, at 10:01 AM, Natalia Molotkova
<████████████████████████████> wrote:

Lesley, for:  credit I am getting respond:

4RESTRICTEN *NOT AA PNR* Do you have ticket number by any chance? We can do fro both of them Delta DL2852 04MAY LGA PBI 1135A 247P $251.21 You will have to mail paper voucher (MCO) overnight to TLS - Distribution MC 08-03-60 2401 W. Behrend Dr Suite 55 Phoenix, AZ 85027

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. I need one way coach tickets from NY any airport to PB this Friday May 4 departing around 11am

- we have credit on jet blue I think. KIOHZP.

We have a paper credit for $256 on Delta good until Aug. 25, 2018

We can use one or the other credits maybe? They need to take same flight.

Sent from my iPhone

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