To: Amex Centurian Travel
From: 
Sent: 42:15 PM
Subject: Re: Missed a flight for Bach's. OZVGPO

how fabulous! thank you!!!!!

On Jun 21, 2018, at 9:50 AM, Natalia Molotkova
<██████████████████████████ wrote:

Lufthansa used money we already paid for flight on July 5 for new July 4th flight. We are all set.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

morning! thank you! :)

On Jun 21, 2018, at 9:18 AM, Natalia Molotkova <  wrote:

Working on seats now.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager.

Hours: Mon through Friday 9AM-530PM EST

Please issue the tickets for the flights shown below for July 4...etc....thanks

On Jun 20, 2018, at 6:08 PM, Natalia Molotkova ███████████████████████████ wrote:

## International portion Mr. Bach

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $300.00.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare

• Code share: LUFTH CITYLINE

• Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

## Fri 05 Jul - Lufthansa 1950 - Economy - 1h 10m

Departing: Munich Airport, (MUC) at 10.40am

## Fri 05 Jul - Lufthansa 1950 - Economy - 1h 10m (cont.)

Arriving: Pisa Intl Airport, (PSA) at 11.55am • Sat 08 Sep - Lufthansa 1131 - Economy - 2h 10m Departing: Barcelona Intl Airport, (BCN) at 1.50pm Arriving: Frankfurt am Main Airport, (FRA) at 4.00pm

Sat 08 Sep - Lufthansa 420 - Economy - 8h 25m Departing: Frankfurt am Main Airport, (FRA) at 5.55pm Arriving: Boston Logan Intl Airport, (BOS) at 8.20pm

Family:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $5834.13.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare

• Code share: LUFTH CITYLINE

• Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

Fri 05 Jul - Lufthansa 1950 - Economy -1h 10m Departing: Munich Airport, (MUC) at 10.40am Arriving: Pisa Intl Airport, (PSA) at 11.55am

• Wed 15 Aug - Lufthansa 183 - Economy - 1h 10m Departing: Berlin Tegel Airport, (TXL) at 10.45am Arriving: Frankfurt am Main Airport, (FRA) at 11.55am

Wed 15 Aug - Lufthansa 422 - Economy - 7h 55m Departing: Frankfurt am Main Airport, (FRA) at 1.05pm Arriving: Boston Logan Intl Airport, (BOS) at 3.OOpm <mark>Please reply to this email and provide your authorization to proceed.</mark>

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. All this sounds good. If we must pay for the new seats, ok. Sent from my iPhone On Jun 20, 2018, at 5:53 PM, Natalia Molotkova wrote:

See what you can do for us that costs us the least amount of money. Appreciate it

Sent from my iPhone

On Jun 20, 2018, at 5:42 PM, Natalia Molotkova <████████████████████████ wrote:

## Regards, (cont.)

New fare on International flights fro Mr. Bach, with departure on July 4 - is $1718.81 (we issued ticket at 177 For family - total 5834.13 (we paid $6021.13). New flight will be LH 425 04JUL BOS MUC 810P 925A 05JUL LH1950 05JUL MUC PSA 1040A 1155A OK to void tickets and issue new ones? Will try to use fee we paid fro seats, but no guarantee. I probably will be leaving at 630pm.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

If I void tickets to avoid change fee, yes, we will have to pay again. If we change tickets with change fee, we change fee is higher than seat fee, I can try to talk to LH and see if they can use money we paid fro the seats Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

they would all fly out on July 4...yes, on the seats...argh...we would need to purchase new seats...

On Jun 20, 2018, at 5:28 PM, Natalia Molotko ote:

Changing just her departure or her husband's as well? Seats purchase is non-refundable, but can be change Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Natasha...I just sent the ticket to Mira and she wanted to change the first flight we had to the one that is on th landing on July 5...Lufthansa #425 then on to #1950....what a pain! and we bought seats....can we change

On Jun 20, 2018, at 9:30 AM, Natalia Molotkova <██████████████████████████████████████> wrote:

## Regards, (cont.)

Super. Issue please

Sent from my iPhone

On Jun 20, 2018, at 10:32 AM, Natalia Molotkova ████████████████ wrote:

Excellent!  Thank you for checking. We always like to save money!!

Sent from my iPhone

On Jun 20, 2018, at 10:14 AM, Natalia Molotkova <n████████████████ wrote:

## Family:

International portion adult - $2297.71, child $1861.71 (total $6021.13) - non-refundable with $300.00 change European flight - adult $343.20, child - $288.40 (total $920.00). Non-refundable, chnage fee EUR70.00

Grand total $6941.13.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

t is actually cheaper to issue separate tickets: International and European.
Mr. Bach - total will be $2119.61 ($1773.81 International portion, non-refundable, change fee is $300.00, Eur
70.00 change fee).

Pricing family - also cheaper.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Agree...
put him in coach with his family. Small kids...I know they all want to be together...thank you!

On Jun 20, 2018, at 9:30 AM, Natalia Molotkova ████████████████████████████ wrote:

I am sorry, I looked, and the way flights were put in writing was very confused, what she emailed you below i Here is the thing - lower fare combination fro Mr. Bach is with one of the legs in business (his family still in c $4094.21, if I put him in coach with family - fare is $4503.21. Please advise.

## Family: (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OMG, I checked and double checked, and still missed it, fixing.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning Natasha! We missed a flight! See below from Mira. Can you please add in Look at original email

Sent from my iPhone

Begin forwarded message:

## From: Mira Voigt
Date: June 19, 2018 at 7:09:48 PM EDT
To: 
Subject: Itinerary for BACH/JOSCHA 05JUL18 OZVGPO

Hello Malik ank you for your quick reply! There is one flight missing ( flight Munich to Berlin). If you combine the flight Pisa - Munich-Berlin the connection attached should work fine. It might be better to flight one day earlier in Pisa (we forgot to count in the time delay). Everything else looks fine. Thank you very much!!! Have a wonderful summer! All the best, Mira and Joscha

## 8:10 pm — 9:25 am

Boston - Munich

<u>Lufthansa 425 - Wide-body Jet Airbus A340-600</u> Change planes in Munich (MUC)

10:40 am — 11:55 am
Munich - Pisa

## 8:10 pm — 9:25 am (cont.)

Lufthansa 1950 • Regional jet • Canadair Regional Jet 900 Operated by Lufthansa CityLine

## Pisa - Muenchen - Berlin ( 2 adults, 2 kids age 4 and 8)

12:40 pm — 2:00 pm
Pisa - Munich

Lufthansa 1951 · Regional jet · Canadair Regional Jet 900
Operated by Lufthansa CityLine
Change planes in Munich (MUC)

3:00 pm — 4:05 pm
Munich - Berlin

Lufthansa 2042 · Narrow-body jet · Airbus A320-100/200

Berlin - Frankfurt-Boston ( 1 adult, ██████████████

Anfang der weitergeleiteten Nachricht:

Von: 
Betreff: wtr: itinerary for BACH/JOSCHA 05JUL18 OZVGPO
Datum: 19. Juni 2018 um 14:17:26 GMT-4
An: Joscha Bach <joscha.bach@t-online.de>, Mira Bach <mira.bach@t-online.de>

Please double check the flights for accuracy...confirm back to me and I will purchase! :)

Begin forwarded message:
From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for BACH/JOSCHA 05JUL18 OZVGPO
Date: June 19, 2018 at 10:45:31 AM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot acce you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://myamextravel.com/bacinage</u>

## Pisa - Muenchen - Berlin ( 2 adults, 2 kids age 4 and 8) (cont.)

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary f your travel arrangements. Your Centurion Travel Service travel plans have been posted click on the link to view your trip details and add link to your bookmarked favorites for eaE

## View your Trips

## American Express Travel OZVGPO
Record Locator

<table><tr><th rowspan="3" colspan="2">This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing autl
office by 7:30 AM on June 20, or this entire reservation will automatically cancel.

Thursday 05 Jul 18

Other Information</th></tr><tr></tr><tr></tr><tr><td colspan="2">CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

Flight Information</td></tr><tr><td>Date </td><td>05 Jul 2018</td></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 425 Y Economy Class</td></tr><tr><td>Origin </td><td>Boston, Logan International</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>08:10 PM</td></tr><tr><td>Arriving </td><td>09:25 AM / 06 Jul 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal E</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>7 Hrs 15 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td>Friday 06 Jul 18</td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>06 Jul 2018</td></tr><tr><td>Airline </td><td>Lufthansa </td></tr></table>

## American Express Travel OZVGPO
Record Locator (cont.)

<table><tr><th>Airline Record Locator</th><th>NFRKYL </th></tr><tr><td>Flight/Class </td><td>LH 1950 T Economy Class</td></tr><tr><td>Origin </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Destination </td><td>Pisa, Galileo Galilei</td></tr><tr><td>Departing </td><td>10:45 AM</td></tr><tr><td>Arriving </td><td>11:55 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Wednesday 11 Jul 18

## Flight Information

<table><tr><th>Date </th><th>11 Jul 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 1951 T Economy Class</td></tr><tr><td>Origin </td><td>Pisa, Galileo Galilei</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>12:40 PM</td></tr><tr><td>Arriving </td><td>02:00 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 20 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Sunday 02 Sep 18

## Flight Information

<table><tr><th>Date </th><th>02 Sep 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 2035 Y Economy Class</td></tr><tr><td>Origin </td><td>Berlin, Berlin-Tegel / Otto Lilienthal</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>11:00 AM</td></tr></table>

## Flight Information (cont.)

Arriving: 12:10 PM
Arrival Terminal: Terminal 2
Estimated Time: 1 Hr 10 Mins
Stops: Non-stop
Confirmed

## Flight Information

Date 02 Sep 2018
Airline Lufthansa
Airline Record Locator NFRKYL
Flight/Class LH 1812 Y Economy Class
Origin Muenchen, Franz Josef Strauss
Destination Barcelona, El Prat De Llobregat
Departing 12:50 PM
Arriving 02:50 PM
Departure Terminal Terminal 2
Arrival Terminal Terminal 1
Estimated Time 2 Hrs
Stops Non-stop
Confirmed

Saturday 08 Sep 18

<table><tr><th colspan="2">Flight Information</th></tr><tr><td>Date </td><td>08 Sep 2018</td></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 1131 W Economy Class</td></tr><tr><td>Origin </td><td>Barcelona, El Prat De Llobregat</td></tr><tr><td>Destination </td><td>Frankfurt, Frankfurt International</td></tr><tr><td>Departing </td><td>01:50 PM</td></tr><tr><td>Arriving </td><td>04:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>2 Hrs 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>08 Sep 2018</td></tr><tr><td>Airline </td><td>Lufthansa </td></tr></table>

## Flight Information (cont.)

<table><tr><th>Airline Record Locator</th><th>NFRKYL</th></tr><tr><td>Flight/Class</td><td>LH 420 W Economy Class</td></tr><tr><td>Origin</td><td>Frankfurt, Frankfurt International</td></tr><tr><td>Destination</td><td>Boston, Logan International</td></tr><tr><td>Departing</td><td>05:55 PM</td></tr><tr><td>Arriving</td><td>08:20 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal E</td></tr><tr><td>Estimated Time</td><td>8 Hrs 25 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

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## Flight Information (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Registered Iowa Travel Agency.

Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +49 176 317 00 00

Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +49 176 317 00 00

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