To: Amex Centurian Travel[██████████████████████]
From: Lesley Groff
Sent: Mon 6/3/2019 3:46:15 PM
Subject: Re: Change return ticket! ████████ 30MAY19 █████

please issue ticket as stated below for █████████

On Jun 3, 2019, at 11:44 AM, Natalia Molotkova
<███████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cha.

• Total air reservation, including taxes and fees: $183.30.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: AIR BALTIC CORP

## • Sat, 8 Jun - Air France 9 - Economy - 7h 15m

Departing: New York John F Kennedy Airport, (JFK) at 11:55 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 1:10 pm (on the 9 Jun)

Sun, 9 Jun - Air France 7986 - Economy - 2h 40m OPERATED BY AIR BALTIC CORP Departing: Paris Charles de Gaulle Airport (CDG) at 4:45 pm Arriving: Vilnius Intl Airport (VNO) at 8:25 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

I haven't sent them yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

I did not receive options on this change as of yet...

## • Sat, 8 Jun - Air France 9 - Economy - 7h 15m (cont.)

On Jun 3, 2019, at 9:50 AM, Natalia Molotkova <████████████████████████████████████> wrote:

Key Information:

*   Email from American Express Travel (itinerary@myamextravel.com) dated May 30, 2019, at 9:28:55 AM EDT
*   Subject: Itinerary INCL TICKETNO.
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager. Hours: Mon-Fri 9 AM - 5:30 PM EST
*   Request to change a ticket to return to Vilnius on June 8th. Coach, fully refundable price.
*   Record Locator available.

## • Sat, 8 Jun - Air France 9 - Economy - 7h 15m (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only a cannot accept incoming messages. If you have any questions, please contact Centu Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>httos://mvamextravel.com/baqqacie</u>

## Other Information

• CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT

## Vilnius to Moscow

FLIGHT SU 2105

## DEPARTING

Thu. May 30 2019. 11:05 AM
Vilnius
Vilnius (VNO)

## ARRIVING

Thu. May 30 2019, 12:40 PM
Moscow
Sheremetyevo (SVO)

## Aeroflot

Operated By Aeroflot

## Aeroflot (cont.)

| Field | Details |
|---|---|
|Flight number|SU 102|
|Route|Moscow → New York|
|Airline|Aeroflot|
|Operated by|Aeroflot|
|Class|R Economy Class|
|Aircraft|Airbus Industrie A321|
|Meal|Snack|
|Flight confirmation|[redacted]|
|Depart — date & time|Thu, May 30 2019, 02:15 PM|
|Depart — airport|Moscow Sheremetyevo (SVO)|
|Arrive — date & time|Thu, May 30 2019, 05:30 PM|
|Arrive — airport|New York John F. Kennedy International (JFK)|
|Arrival terminal|Terminal E - International|
|Non-stop / Duration|Non-stop — 1 Hr 35 Mins (as shown) |

## Aeroflot (cont.)

**Flight Details:**

*   **Route:** New York to Paris
*   **Flight:** AF 23
*   **Airline:** Air France (Operated by Air France)
*   **Confirmation:** Aeroflot (information redacted)

**Departure:**

*   **Date:** Sat, Jun 08 2019, 04:25 PM
*   **Location:** New York, John F Kennedy International (JFK)
*   **Departure Terminal:** Terminal D - Domestic/Intl

**Arrival:**

*   **Date:** Sun, Jun 09 2019, 05:50 AM
*   **Location:** Paris, Charles De Gaulle (CDG)
*   **Arrival Terminal:** Terminal 1

**Other Information:**

*   **Type:** Non-stop
*   **Duration:** 10 Hrs 15 Mins
*   **Class:** R Economy Class
*   **Aircraft:** Boeing 777-300Er
*   **Meals:** Lunch

## Aeroflot (cont.)

Key information:

*   Non-stop flight with a duration of 7 hours and 25 minutes.
*   Departure from Terminal 1, arrival at Terminal 2E.
*   H Economy Class, Boeing 777-300Er.
*   Breakfast meals included, 1 piece of baggage per adult.
*   Air France flight.
*   Ticket SU is for May 20th and Ticket AF is for May 30th.
*   Travel services by American Express.

## Aeroflot (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISI

When you travel more than 100 miles from home, you have 24/7 medical. legal. Einar select emergency coordination and assistance services, including medical and legal r XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the cos third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>www.Visacentral.com</u> fo date and accurate entry/exit requirements for your travel destination. Due to frequent American Express cannot guarantee the accuracy of the information provided and ex any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices. please review t Express Privacy Statement at <u>www americanexpress.com/privacv</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Read website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea!

Please be advised that certain mandatory hotel-imposed charges. including, but not I resort or facility fees. may be applicable to your stay and payable to the hotel operatc from the property. You may wish to inquire with the hotel before your trip regarding t amount of such charges.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISI (cont.)

Liability Statement. American Express Travel Related Services Company. Inc. and it subsidiaries, affiliates and representatives (collectively. 'Amex") act as an agent for ti and you understand and agree that Amex shall not be liable for any loss, injury. expe to persons or property resulting. directly or indirectly. from (1) the acts of omissions c suppliers, including but not limited to delays. overbooking's, cancellation of services. operations. accidents or failures of equipment, or changes in fares, itineraries or sche acts of God. fires. earthquakes, floods, climatic aberrations. acts of governmental au unrest. strikes. riots, theft, disease, accidents or failures related to the public Internet. telecommunications lines or facilities, or third party technology systems. or any other the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arri meet your individual needs. We consider various factors in identifying travel supplier! recommending specific itineraries. In this role. we are acting as an independent third a fiduciary. We want you to be aware that certain suppliers pay us commissions as vi for reaching sales targets or other goals. and from time to time may also provide incc travel counselors. Certain suppliers may also provide compensation to us for various. administrative services that we perform for them. such as granting them access to or channels, participating in marketing programs and supporting technology initiatives. ; receive compensation from suppliers when customers use the American Express Car American Express products to pay for supplier products and services. From time to ti enter into other business relationships with suppliers and these arrangements. incluc types of compensation and incentives we receive, are subject to change. In identifyin. recommending itineraries, we may consider a number of factors, including supplier a your preferences. The relationships we have with suppliers may also influence the st identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State SE Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agenc

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISI (cont.)

<u>Privacy Statement I V•srt the Centurion Card vrebsite</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

0 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authonzed to act on behalf of Amencan Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi and not against Amencan Express. You are responsible for any purchases. shipping charges and/or foes you authonzo. We reserve the right to no purposes.

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@█████████
█████████
Hours: Mon through Friday 9AM-530PM EST

Morning!! We need to change:  ticket to return to Vilnius on June 8th. Coach. Fully refundable price:  refundable price too please). Thx. Lesley

From: "American Express Travel" <itinerary@myamextravel.com>
Date: May 30, 2019 at 9:28:55 AM EDT
To: 
Subject: Itinerary INCL TICKETNO for:  30MAY19:

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSISI (cont.)

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address cannot accept incoming messages. If you have any questions, please contact Centurion T Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextraveltam/baqqaqe</u> 

Other Information

• CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT

# YOUR TRIP DETAILS (cont.)

# YOUR TRIP DETAILS (cont.)

## Vilnius to Moscow

# YOUR TRIP DETAILS (cont.)

## FLIGHT SU 2105

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Thu, May 30 2019, 11:05 AM
Vilnius
Vilnius (VNO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Thu. May 30 2019. 12:40 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration: 1 Hr 35 Mins
Arrival Terminal: Terminal E - International

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

R Economy Class
Airbus Industrie A321
Meals: Snack

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Moscow to New York

FLIGHT SU 102

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Thu. May 30 2019. 02:15 PM
Moscow
Sheremetyevo (SVO)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Thu. May 30 2019. 05:30 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## Aeroflot

Operated By Aeroflot

Non-stop
Duration:10 Hrs 15 Mins
Departure TermInal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 1

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

R Economy Class
Boeing 777-300Er
Meals: Lunch

FLIGHT CONFIRMATION

Aeroflot:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## New York to Paris

FLIGHT AF 23

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Jun 08 2019, 04:25 PM
New York
John F Kennedy International (JFK)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sun. Jun 09 2019, 05:50 AM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Air Franco

Non-stop
Duration:7 Hrs 25 Mins
Departure Terminal:Terminal 1
Arrival Terminal:Terminal 2 E

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

H Economy Class
Boeing 777-300Er
Meals: Breakfast Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Other Information

• THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES

# TRAVELLER INFORMATION

- Document: TRAVELLER INFORMATION
- Note: "NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT" (truncated)
- Redacted fields (visible as black bars): two top fields (likely name/PNR) — values redacted
- Section: E-TICKET
  - Ticket SU: [ticket number redacted] — 20MAY
  - Ticket AF: [ticket number redacted] — 30MAY

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOT

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial o select emergency coordination and assistance services, including medical and legal referra XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs chz third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>Amencan Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

# TRAVELLER INFORMATION (cont.)

American Express recommends that you periodically review <u>www.Visacentral com</u> for the n date and accurate entry/exit requirements for your travel destination. Due to frequent chanc. expressl-any American liability Express for any cannot inaccurate guarantee or incomplete the accuracy information of the information contained on provided that site. and

You may receive customer service emails even if you have requested not to receive email r offers from American Express. For details about our e-mail practices, please review the Arr Express Privacy Statement at <u>www americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Re' website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant tr

Please be advised that certain mandatory hotel-imposed charges, including, but not limited resort or facility fees. may be applicable to your stay and payable to the hotel operator at ct from the property. You may wish to inquire with the hotel before your trip regarding the exii amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its pare subsidiaries. affiliates and representatives (collectively. 'Amex') act as an agent for travel s and you understand and agree that Amex shall not be liable for any loss, injury, expense or to persons or property resulting. directly or indirectly, from (1) the acts of omissions of tray( suppliers, including but not limited to delays. overbooking's, cancellation of services, cessa operations. accidents or failures of equipment, or changes in fares. itineraries or schedules acts of God. fires. earthquakes. floods, climatic aberrations. acts of governmental authoritic unrest. strikes, riots, theft. disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangem meet your individual needs. We consider various factors in identifying travel suppliers to yo recommending specific itineraries. In this role. we are acting as an independent third party a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as for reaching sales targets or other goals. and from time to time may also provide incentives travel counselors. Certain suppliers may also provide compensation to us for various mark administrative services that we perform for them, such as granting them access to our mar channels. participating in marketing programs and supporting technology initiatives. In add receive compensation from suppliers when customers use the American Express Card or o American Express products to pay for supplier products and services. From time to time we

# TRAVELLER INFORMATION (cont.)

enter into other business relationships with suppliers and these arrangements, including le types of compensation and incentives we receive. are subject to change. In identifying supi recommending itineraries, we may consider a number of factors, including supplier availabi your preferences. The relationships we have with suppliers may also influence the supplier identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

# TRAVELLER INFORMATION (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andror fees you We reserve the right to note profile and preference data for servicing purposes.