To: ████████████████████
From: ████████
Sent: Tue 10/30/2018 4:20:50 PM
Subject: Itinerary INCL TICKETNO for ██████████ 04NOV18 ████

Title: American Express

I am currently not in the office, will be back on Wednesday October 31st at 9:00AM EST. If you need immdiate assistance, you can call  or email centurionsupport@centurion.com

Kindest regards,


Thx
Sent from my iPhone

Done.

Regards,
 Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue a ticket as stated below. Thanks
Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $495.70 (add collect, exchange).
• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare
• Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m
Departing: Moscow Sheremetyevo Airport, (SVO) at 9.10am
Arriving: Malpensa Airport, Milan (MXP) at 10.55am

• Sat 10 Nov - Aeroflot 2407 - Economy - 3h 45m
Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 2.20pm
Arriving: Moscow Sheremetyevo Airport, (SVO) at 8.05pm

Please reply to this email and provide your authorization to proceed.

Regards,
████ (████) ████

Centurion Relationship Manager
████████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

Yes ok to change. You may mail disclosure! Thx

Sent from my iPhone

OK, to change? Should I email disclosure?

Regards,
████ (████) ████

Centurion Relationship Manager
████████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

Add collect will be 495.70.

Regards,
████ (████) ████

Centurion Relationship Manager
████████████████████████
████████

Hours: Mon through Friday 9AM-530PM EST

The 9:10am please

Sent from my iPhone

Thank you for your email. I am currently out of the office.



Very limited availability, which one to price?

Regards,


Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there another flight with similar times that you can book? I'm not at my computer so can't look

Sent from my iPhone

Thank you for your email. I am currently out of the office.

Thx

Sent from my iPhone

On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my end, only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end. They have to do it with airline directly, I never heard of it. If they can book it directly, let me know, will change existing ticket to one way only.

Key Information:

*   **Natalia Molotkova** is a Centurion Relationship Manager.
*   Contact: natalia.molotkova@centurion.com
*   Hours: Monday through Friday, 9 AM - 5:30 PM EST.
*   Flight change request: Moscow to Milan on Nov 4, prefer 8:00-9:35 Pobeda flight.
*   Airline baggage fees link: https://myamextravel.com/baggage
*   Centurion Travel Service can be contacted at 1- [redacted]
*   Notification: This email address cannot accept incoming messages.

American Express Travel ██████
Record Locator

## E-Ticket Number(s)

SILIN/M Ticket SU

Sunday 04 Nov 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>04 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 2596 N Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>Venice, Marco Polo</td></tr><tr><td>Departing </td><td>10:05 AM</td></tr><tr><td>Arriving </td><td>11:35 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td></tr><tr><td>Estimated Time</td><td>3 Hrs 30 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Saturday 10 Nov 18

## Flight Information

<table><tr><th>Date </th><th>10 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 2407 N Economy Class</td></tr><tr><td>Origin </td><td>Rome, Leonardo da Vinci International (Fiumicino)</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Departing</th><th>02:20 PM</th></tr><tr><td>Arriving</td><td>08:05 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>3 Hrs 45 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

# Confirmed
<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## PDF itinerary attachment: (cont.)

them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Thank you for your email. I am currently out of the office.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $495.70 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m

Departing: Moscow Sheremetyevo Airport, (SVO) at 9.10am Arriving: Malpensa Airport, Milan (MXP) at 10.55am

• Sat 10 Nov - Aeroflot 2407 - Economy - 3h 45m Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 2.20pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 8.05pm

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

- "Please reply to this email and provide your authorization to proceed."

- "Regards, [redacted]"  
  "Centurion Relationship Manager"  
  Hours: Mon through Friday 9AM-530PM EST

- "Yes ok to change. You may mail disclosure! Thx"

- "Sent from my iPhone"

- "OK, to change? Should I email disclosure?"

- (Repeated signature) "Regards, [redacted]"  
  "Centurion Relationship Manager"  
  Hours: Mon through Friday 9AM-530PM EST

- "Add collect will be 495.70."

- (Repeated signature) "Regards, [redacted]"  
  "Centurion Relationship Manager"  
  Hours: Mon through Friday 9AM-530PM EST

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

The 9:10am please
Sent from my iPhone

Thank you for your email. I am currently out of the office.

Very limited availability, which one to price?

Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there another flight with similar times that you can book? I'm not at my computer so can't look
Sent from my iPhone

Thank you for your email. I am currently out of the office.
Thx
Sent from my iPhone

On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my end, only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end. They have to do it with airline directly, I never heard of it. If they can book it directly, let me know, will change existing ticket to one way only.

Regards,

Centurion Relationship Manager

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

- Email status: "Thank you for your email. I am currently out of the office."
- Hours (shown twice): Mon through Friday 9AM–5:30PM EST
- Sender role/title: Centurion Relationship Manager / Centurion Travel Service
- Request: "Please change the outbound flight to Moscow - Milan on Nov 4."
  - Preferred flight: Pobeda, 8:00–9:35
- Forwarded message note: "DO NOT REPLY TO THIS EMAIL." Contact Centurion Travel Service at 1-[redacted]
- Baggage info link: https://myamextravel.com/baggage
- Travel access: Trip details posted to secure website; "View your Trips" link/button
- American Express Travel record locator: [redacted]

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## E-Ticket Number(s)

SILIN/M Ticket SU

Sunday 04 Nov 18

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information

<table><tr><th>Date </th><th>04 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 2596 N Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>Venice, Marco Polo</td></tr><tr><td>Departing </td><td>10:05 AM</td></tr><tr><td>Arriving </td><td>11:35AM </td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td></tr><tr><td>Estimated Time</td><td>3 Hrs 30 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Saturday 10 Nov 18

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information

<table><tr><th>Date </th><th>10 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 2407 N Economy Class</td></tr><tr><td>Origin </td><td>Rome, Leonardo da Vinci International (Fiumicino)</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing </td><td>02:20 PM</td></tr><tr><td>Arriving </td><td>08:05 PM</td></tr></table>

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

<table><tr><th></th><th>Departure Terminal</th><th>Terminal 3</th></tr><tr><td></td><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td></td><td>Estimated Time</td><td>3 Hrs 45 Mins</td></tr><tr><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit</u></td><td><u>Information for Travel</u></td><td></td></tr></table>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Done.

<u>Regards.</u>

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Please issue a ticket as stated below. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: 5495.70 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

Key information includes:

*   Two Aeroflot flights:
    *   November 4: Moscow (SVO) to Milan (MXP)
    *   November 10: Rome (FCO) to Moscow (SVO)

*   Centurion Relationship Manager's work hours: Monday through Friday 9AM-5:30 PM EST.
*   Additional cost: 495.70.
*   Request for email authorization.

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

Hours: Mon through Friday 9AM-530PM EST
The 9:10am please
Sent from my iPhone

Thank you for your email. I am currently out of the office.
Very limited availability, which one to price?

Regards,
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
Is there another flight with similar times that you can book? I'm not at my computer so can't look
Sent from my iPhone

Thank you for your email. I am currently out of the office.
Thx
Sent from my iPhone

On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my end,

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end. They have to do it with airline directly, I never heard of it. If they can book it directly, let me know, will change existing ticket to one way only.

- Two identical email signature blocks (repeated)
- Salutation: "Regards,"
- Name lines: redacted (black bars)
- Title: "Centurion Relationship Manager"
- Additional contact lines: redacted (black bars)
- Hours: "Mon through Friday 9AM-530PM EST"
- Short message present between blocks: "On it."

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

Please change the outbound flight to Moscow -Milan on Nov 4. They would like below flight: There is a flight from Moscow to Milan we like..

> <u>8:00-9:35</u> Pobeda

---------- Forwarded message ---------

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept <u>incomin</u> messages. If you have any questions, please contact Centurion Travel Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bawaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

details and add link to your bookmarked favorites for easy access in the future:

Document: Flight itinerary / e-ticket (American Express Travel)

E-Ticket
- SILIN/M Ticket: SU [redacted]

Mandatory note
- CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Outbound (Sunday 04 Nov 2018)
- Airline: Aeroflot
- Flight/Class: SU 2596, N Economy Class
- Origin: Moscow, Sheremetyevo
- Destination: Venice, Marco Polo
- Departing: 10:05 AM
- Arriving: 11:35 AM
- Departure Terminal: Terminal E - International
- Estimated time: 3 Hrs 30 Mins
- Stops: Non-stop
- Status: Confirmed
- Airline record locator: [redacted]

Return
- Date: Saturday 10 Nov 2018
- Airline: Aeroflot
- Airline record locator: [redacted]
- (Further return flight details not visible in image)

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information (cont.)

<table><tr><th>Flight/Class</th><th>SU 2407 N Economy Class</th></tr><tr><td>Origin</td><td>Rome, Leonardo da Vinci International (Fiumicino)</td></tr><tr><td>Destination</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing</td><td>02:20 PM</td></tr><tr><td>Arriving</td><td>08:05 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>3 Hrs 45 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: . Iowa: TA#:  Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $495.70 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m Departing: Moscow Sheremetyevo Airport, (SVO) at 9.10am Arriving: Malpensa Airport, Milan (MXP) at 10.55am

• Sat 10 Nov - Aeroflot 2407 - Economy - 3h 45m Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 2.20pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 8.05pm

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

- Instruction/request: "Please reply to this email and provide your authorization to proceed."
- Permissions/decisions:
  - "Yes ok to change. You may mail disclosure! Thx"
  - Follow-up question: "OK, to change? Should I email disclosure?"
- Financial: "Add collect will be 495.70."
- Sent from device: "Sent from my iPhone"
- Signatures (repeated): Role shown as "Centurion Relationship Manager"
- Business hours (repeated): "Hours: Mon through Friday 9AM-530PM EST"
- Several name/contact lines are redacted (black bars) following "Regards."

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

The 9:10am please
Sent from my iPhone

Very limited availability, which one to price?
Regards,

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST
Is there another flight with similar times that you can book? I'm not at my computer so can't look
Sent from my iPhone
Thx
Sent from my iPhone
On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my end, only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end. They have to do it with airline directly, I never heard of it. If they can book it directly, let me know, will change existing ticket to one way only.
Regards,

Centurion Relationship Manager

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

- Request: change outbound flight to Moscow → Milan on Nov 4
- Preferred flight: Pobeda — 08:00–09:35 (Moscow → Milan)
- Sender: Centurion Relationship Manager (name redacted)
- Sender hours: Mon–Fri 9AM–5:30PM EST
- Message: "On it." / "Regards," (signature redacted)
- Forwarded notice: DO NOT REPLY — message from a notification-only address
- Contact for questions: Centurion Travel Service at 1-[redacted]
- Airline baggage info: https://myamextravel.com/baggage
- Link/button: "View your Trips"
- American Express Travel — Record Locator: [redacted]
- E-Ticket Number(s): header present (details not shown)

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

SILIN/M Ticket SU

Sunday 04 Nov 18

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information

<table><tr><th>Date</th><th>04 Nov 2018</th></tr><tr><td>Airline</td><td>Aeroflot</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>SU 2596 N Economy Class</td></tr><tr><td>Origin</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination</td><td>Venice, Marco Polo</td></tr><tr><td>Departing</td><td>10:05 AM</td></tr><tr><td>Arriving</td><td>11:35 AM</td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td></tr><tr><td>Estimated Time</td><td>3 Hrs 30 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Saturday 10 Nov 18

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Flight Information

Date 10 Nov 2018
Airline Aeroflot
Airline Record Locator
Flight/Class SU 2407 N Economy Class
Origin Rome, Leonardo da Vinci International (Fiumicino)
Destination Moscow, Sheremetyevo
Departing 02:20 PM
Arriving 08:05 PM
Departure Terminal Terminal 3
Arrival Terminal Terminal D - Domestic/Intl
Estimated Time 3 Hrs 45 Mins
Stops Non-stop

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed

<u>Entry and Exit Information for Travel</u>

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel

# Confirmed
<u>Entry and Exit Information for Travel</u> (cont.)

## Confirmed (cont.)

Registration Number: ███████████. Iowa: TA# ██ Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express \ and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rolabng to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing purposes.