<table><tr><th>From:</th><th>jeffrey E. &lt;jeevacation@gmail.com&gt;</th></tr><tr><td>Sent:</td><td>Monday, February 26, 2018 3:48 PM</td></tr><tr><td>To:</td><td>Debrah Dhugga</td></tr><tr><td>Subject:</td><td>Re: DUKES LONDON</td></tr></table>

thank you for your attention. . I hope you can=rectify her unhappiness today

On Mon, Feb 26, 2018 at 10:45 AM, Debrah Dhugga <debranandugga@dukeshotel.com
<mailto:  > wrote:

Dear Mr Geoffrey,<=span>

Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. Our Chairman Mr Sultan =A0has brought to my attention that Ms Ilmtho is currently a resident at DUKES LONDON at this present time, is unhappy with her current=stay.

M= is a regular and valued g=est of ours and I hope I can assure you that her likes and preferences are=well noted and we always endeavour to honour them each time she stays.

On this rare instance however he= preferred room is currently off for refurbishment works and so we are una=le to provide it on this occasion.

We did however still upgrade Ms =im to one of our superior rooms, and am deeply disappointed to learn=she is not enjoying her current stay.

I appreciate you bringing this t= our attention, as we at the hotel were not aware of the dissatisfaction d=rectly from the guest, I will be sure to meet with M I personally either this evening or tomorrow morning to ensure she=is as comfortable as can be and address any issues.</=>

I remain at your disposal in the=meantime and look forward to meeting with M=

Best regards

Debrah

Debrah Dhugga
Managing Director

DUKES COLLECTION</=pan>

UK and UAE<=p>

E-Mail: 
Web: www.dukeshotel.com</=pan>
<http://www.dukeshotel.com/dukes-collection/>
Registered Office:
Dukes Hotel Limited
35 St. James's =lace
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>
London SW1A 1NY
<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g> =
Registered Number: 1461396

## =AO please note

The information contained i= this communication is confidential, may be attorney-client privileged,=may constitute inside information, and is intended only for the use =f the addressee. It is the property of JEE Unauthorized use, disclos=re or copying of this communication or any part thereof is strictly pro=ibited and may be unlawful. If you have received this communication =n error, please notify us immediately by return e-mail or by e-mail to =a href="mailto:jeevacation@gmail.com" target="_blank">jeevacation@gmai=.com, and destroy this communication and all copies thereof, inc=uding all attachments. copyright -all rights reserved