<table><tr><th>From: </th><th>customerinsights@orbitz.com </th></tr><tr><td>Sent: </td><td>Sunday, December 18, 2011 11:48 AM</td></tr><tr><td>To: </td><td></td></tr><tr><td>Subject: </td><td>Feedback on your recent booking with ORBITZ</td></tr></table>

Sarah:

We're looking for your two cents. We're always looking to improve, and the best ideas come from customers like you.

Please take a brief survey (only about 5 minutes) about your recent experience with Orbitz.

Orbitz Customer Survey <http://www.surveywave.com/script/en-us/takesurvey.asp?guid=B8FCC2F3>

Specifically we would like to know about the following purchase:

Purchase type: Air
Trip date: 12/21/2011
Purchase date: 12/17/2011
Destination: West Palm Beach

If you have any difficulty with the link above, please paste the following into your browser's address bar:

http://www.surveywave.com/script/en-us/takesurvey.asp?guid=B8FCC2F3

Thanks in advance for your help!

The Orbitz Customer Insights Team</