To: Natalia Molotkova[REDACTED]
From: Lesley Groff
Sent: Tue 5/14/2019 11:08:01 PM
Subject: Re: Ticket for [REDACTED] to Osaka, Japan Thurs. May 16th/Return to London

Ok thank you! Waiting for JE to reply

Sent from my iPhonc

On May 14, 2019, at 6:44 PM, Natalia Molotkova <██████████████████████> wrote:

Lesley, it is May 15 in Japan already, may I ask you to call American Express (I am leaving now) to book hotel, but before agent books it, please ask her or him to call hotel and ask reservations to email us credit card authorization form (reservations will be open at 7:30 PM ET (8:30 AM hotel time).

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Your response is required to complete this reservation. Prices and availability are subject to change.

THE RITZ CARLTON OSAKA
2-5-25 UMEDA KITA KU
OSAKA JP 530-0001

I am not showing pre-paid rates, but I can request credit card authorization form, let me know which room to book:

SUPERIOR ROOM
$482.00 EFF 17MAY - 18MAY
$628.00 EFF 18MAY - 19MAY

• Estimated total for hotel reservation: $1384.00. Daily resort and additional fees may apply.

DELUXE CORNER ROOM
$510.00 EFF 17MAY - 18MAY
$655.00 EFF 18MAY - 19MAY

• Estimated total for hotel reservation: $1452.00. Daily resort and additional fees may apply.

## Regards, (cont.)

SKYVIEW JR.SUITE ROOM

$564.00 EFF 17MAY - 18MAY
$710.00 EFF 18MAY - 19MAY

• Estimated total for hotel reservation: $1588.00. Daily resort and additional fees may apply.

Cancellation policy is 2 days.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Oops, forgot , sorry, checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

super...can you check on the Ritz now in Osaka for May 17-19?

On May 14, 2019, at 5:51 PM, Natalia Molotkova <█████████████████████>
wrote:

Sure, tickets are on its way.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

- Total air reservation (including taxes & fees): $7,786.20

- Ticket 1 — Air France — $3,676.70
  - Fare type: Premium Economy
  - Flight: Air France 292
  - Date/time: Thu, 16 May — 11h 50m
  - Depart: Paris Charles de Gaulle (CDG) at 1:55 pm
  - Arrive: Kansai Airport, Osaka (KIX) at 8:45 am (17 May)
  - Refundable; changes subject to difference in fare

- Ticket 2 — British Airways — $4,109.50
  - Fare type: Premium Economy
  - Flight: British Airways 6
  - Date/time: Thu, 30 May — 12h 25m
  - Depart: Tokyo Narita (NRT) at 12:55 pm
  - Arrive: London Heathrow (LHR) at 5:20 pm
  - Refundable; changes subject to difference in fare

- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email addresses in image are redacted

- Notes/messages: “Perfect! Please issue ticket as stated below.” / “Are those prices fully refundable?” / “Super. Thx” / “Sent from my iPhone”

## Regards, (cont.)

Sent from my iPhone

OK, I stepped away, just came back, working till 6:45p,

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Issue premium economy for May 16 and May 30 please! Are these fully refundable prices? Sent from my iPhone Please check May 30th for premium economy Sent from my iPhone Yes on both days: BA 6 30MAY NRT LHR 1255P 0520P TOTAL FARE - USD 4109.50 June 1st - only one seat left BA 6 01JUN NRT LHR 1255P 0520P TOTAL FARE - USD 4382.50 I will step away from my desk at 4:15pm, will be back at 5:30pm, will work till 6:45 pm.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

If she travelled to London on May 30 or June 1 could she fly premium economy?

## Regards, (cont.)

Sent from my iPhone

OK, hold is not too long till early morning tomorrow.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hold premium economy to Japan and coach to London.

Sent from my iPhone

Wow! Ok. Thx.

Sent from my iPhone

AF 292 16MAY CDG KIX 155P 845A 17MAY

Business - $6791.40
Premium Economy - $3676.70
Economy - $3195.70

BA 6 31MAY NRT LHR 1255P 520P - business and premium economy sold out

First (one seat left )- $17,159.50
Coach - $2681.50

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST
super. thanks
On it!!!
Regards,

## Regards, (cont.)

Key details from the email:

*   Lesley requests a multi-city round trip ticket (Paris to Osaka via Air France, and Osaka to Paris via British Airways).
*   Client wants business class seat.
*   Client needs a hotel (Ritz Osaka) from May 17-19.
*   Total air reservation: $7786.20.
*   Ticket One (Air France): $3676.70; Paris (CDG) to Osaka (KIX) on May 16.
*   Ticket Two (British Airways): $4109.50; Tokyo (NRT) to London (LHR) on May 30.

## Regards, (cont.)

- Sender: [name redacted] — Centurion Relationship Manager  
- Email: [email redacted]  
- Hours: Mon through Friday 9AM–5:30PM EST  
- Repeated footer: "Sent from my iPhone"  
- Requests/questions:
  - "Are those prices fully refundable?"
  - "Issue premium economy for May 16 and May 30 please!"
  - "Please check May 30th for premium economy"

- Confirmations / flight details:

| Date | Flight | Route | Dep / Arr | Total fare (USD) | Notes |
|---|---:|---|---:|---:|---|
| 30 MAY | BA 6 | NRT → LHR | 1255P / 0520P | 4,109.50 | Premium economy — confirmed |
| 01 JUN | BA 6 | NRT → LHR | 1255P / 0520P | 4,382.50 | Only one seat left (June 1st) |

- Other notes: "OK, I stepped away, just came back, working till 6:45p." "I will step away from my desk at 4:15pm, will be back at 5:30pm, will work till 6:45 pm."

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

If she travelled to London on May 30 or June 1 could she fly premium economy?

Sent from my iPhone

OK, hold is not too long till early morning tomorrow.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Hold premium economy to Japan and coach to London.

Sent from my iPhone

Wow! Ok. Thx.

Sent from my iPhone

AF 292 16MAY CDG KIX 155P 845A 17MAY

Business - $6791.40
Premium Economy - $3676.70
Economy - $3195.70

BA 6 31MAY NRT LHR 1255P 520P - business and premium economy sold out

First (one seat left ) - $17,159.50 Coach - $2681.50

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

super. thanks

On it!!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████
██████████
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need a round trip multi city ticket for | from Paris to Osaka, Japan on Ma says there is an Air France direct flight for the Paris to Osaka and there is a direct flight on British Aim so hoping you can figure out. She is requesting a biz seat. Let me know the price but also give me pri

She is asking to stay at the Ritz May 17-19 in Osaka. Please price for me a regular room with 2 beds

Thanks, Lesley

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reser preference data for servicing purposes.

Sure, tickets are on its way.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████

███████████

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Perfect! Please issue ticket as stated below.

## Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $7786.20.

Ticket one - Air France - $3676.70

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 16 May - Air France 292 - Premium Economy - 11h 50m Departing: Paris Charles de Gaulle Airport (CDG) at 1:55 pm Arriving: Kansai Airport, Osaka (KIX) at 8:45 am (on the 17 May)

Ticket two - British Airways - $4109.50

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Premium Economy - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Are those prices fully refundable?

Sent from my iPhone

Super. Thx

Sent from my iPhone

## Regards, (cont.)

OK, I stepped away, just came back, working till 6:45p,

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Issue premium economy for May 16 and May 30 please! Are these fully refundable prices? Sent from my iPhone

Please check May 30th for premium economy

Sent from my iPhone

Yes on both days:

BA 6 30MAY NRT LHR 1255P 0520P

TOTAL FARE - USD 4109.50

June 1st - only one seat left

BA 6 01JUN NRT LHR 1255P 0520P

TOTAL FARE - USD 4382.50

I will step away from my desk at 4:15pm, will be back at 5:30pm, will work till 6:45 pm.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

If she travelled to London on May 30 or June 1 could she fly premium economy?

Sent from my iPhone

OK, hold is not too long till early morning tomorrow.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Hold premium economy to Japan and coach to London.

Sent from my iPhone

Wow! Ok. Thx.

Sent from my iPhone

AF 292 16MAY CDG KIX 155P 845A 17MAY

Business - $6791.40
Premium Economy - $3676.70
Economy - $3195.70

BA 6 31MAY NRT LHR 1255P 520P - business and premium economy sold out

First (one seat left ) - $17,159.50 Coach - $2681.50

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

super. thanks

On it!!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need a round trip multi city ticket for from Paris to Osaka, Japan on May 16th return on the 31st from Tokyo to London. She says there is an Air France direct flight for the Paris to Osaka and there is a direct flight on British Airways for the Tokyo to London trip. No times were given so hoping you can figure out. She is requesting a biz seat. Let me know the price but also give me price for premium economy and economy please.

She is asking to stay at the Ritz May 17-19 in Osaka. Please price for me a regular room with 2 beds if possible. Can we prepay the Ritz?

Thanks, Lesley

Privacy Statement | Visit the Centurion Card website

To loam more about e-mail security or report a suspicious e-mail. please visit us at <u>americanexpress.cornrohishing.</u>

Cl 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges aridror fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $7786.20.

## Regards, (cont.)

Ticket one - Air France - $3676.70

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 16 May - Air France 292 - Premium Economy - 11h 50m Departing: Paris Charles de Gaulle Airport (CDG) at 1:55 pm Arriving: Kansai Airport, Osaka (KIX) at 8:45 am (on the 17 May)

Ticket two - British Airways - $4109.50

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Premium Economy - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Are those prices fully refundable?

Sent from my iPhone

Super. Thx

Sent from my iPhone

OK, I stepped away, just came back, working till 6:45p,

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Issue premium economy for May 16 and May 30 please! Are these fully refundable prices?

Sent from my iPhone

Please check May 30th for premium economy

Sent from my iPhone

Yes on both days:

BA 6 30MAY NRT LHR 1255P 0520P

TOTAL FARE - USD 4109.50

June 1st - only one seat left

BA 6 01JUN NRT LHR 1255P 0520P

TOTAL FARE - USD 4382.50

I will step away from my desk at 4:15pm, will be back at 5:30pm, will work till 6:45 pm.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

If she travelled to London on May 30 or June 1 could she fly premium economy?

Sent from my iPhone

## Regards, (cont.)

OK, hold is not too long till early morning tomorrow.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hold premium economy to Japan and coach to London.

Sent from my iPhone

Wow! Ok. Thx.

Sent from my iPhone

## AF 292 16MAY CDG KIX 155P 845A 17MAY

Business - $6791.40
Premium Economy - $3676.70
Economy - $3195.70

BA 6 31MAY NRT LHR 1255P 520P - business and premium economy sold out

First (one seat left ) - $17,159.50 Coach - $2681.50

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

super. thanks

On it!!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need a round trip multi city ticket for | from Paris to Osaka, Japan on May 16th return on the 31st from Tokyo to London. She says there is an Air France direct flight for the Paris to Osaka and there is a direct flight on British Airways for the Tokyo to London trip. No times were given so hoping you can figure out. She is requesting a biz seat. Let me know the price but also give me price for premium economy and economy please.

She is asking to stay at the Ritz May 17-19 in Osaka. Please price for me a regular room with 2 beds if possible. Can we prepay the Ritz?

Thanks, Lesley

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.