- Context line (surrounding text): "very odd on the package..."
- To: james | personal genius (additional recipient text redacted)
- From: [redacted]
- Sent: Mon 7/30/2018 1:59:07 PM
- Subject: Re: Introduction!

very odd on the package...

YES, our house is walkable from the train...but it is up hill also...up to you! it's a beautiful day...

On Jul 30, 2018, at 9:57 AM, jamcs I personal gcniu
wrote:

K.

- You realize that according to Apple & Google maps, your home is a 15 minute walk from the station, right? Granted, I'm hauling an additional 401bs of crap, but...

- I made the train, so I'm on my way. USPS left a voicemail last night saying the missing box was scanned "at the house". No indication of where the driver left the package or even ifit was the correct house, but they're sticking to their story. *Ad*

Thank you,

James Ce
your Personal Genius
 Certified Support Professional 10.6
http://personalgenius.co

On Jul 30, 2018, at 7:32 AM,  wrote:

Morning. Confirming side door on garage side is unlocked. Ask the driver to drop you off by our garage doors on  (to the left of the house) for ease of getting in with your gear and amazon boxes. Please forgive the suitcases and clothes everywhere. We were home late and just left it messy! Keep in touch today! Thanks. Lesley

Sent from my iPhone

On Jul 29, 2018, at 11:16 AM, james I personal geni
wrote:

Ok. I received the parts last night, so I'm good to go. I'll text you if I have problems.

Thank you,

James Ce
your Personal Genius
C Certified Support Professional 10.6
<u>http://personalgenius.co</u> 

On Jul 29, 2018, at 11:04 AM, ██████████████████████████████ wrote:

Hi James. Jeffrey is flying back to NY today so I will be in city tomorrow. I will leave the side door by garage open for you. No alarm will be set. Just come in and make yourself at home! Make coffee and make our house work again! You can take a cab from train station. They are always there. Or Uber. Our address is:

It's a 3/4 minute drive depending on lights.

Greatly appreciate all!

Sent from my iPhone

On Jul 26, 2018, at 8:29 AM, james I personal genius wrote:

Hi.
Gloryana mentioned the mail
hold. If they were holding the
box, it should have been noted
in the tracking record. Instead
the tracking says the package
was loaded on a truck for
delivery and left on you front
porch.

I think it's more likely that the driver left the package at Oenoke Lane instead o

I've reserved Monday for you. Whatever we need to do to get it working.

Thank you,

James Ce
your Personal Genius
C Certified Support Professional 10.6
<u>http://personalgenius.co</u> 

On Jul 26, 2018, at 10:13 AM

rote:

James, I stopped
our US mail since
we are out of town.
This may have
something to do
with our issue. I
tried calling the
stamford post office
but it was an hour
and 50 min hold
Time. Anyway, you
received a credit
and have reordered.
So all good. I
forgot Gloryana is
going on vacation
herself Monday. If I
am in city Monday
you can still come.
Take an Uber and
we will get you in
the house- as long
as you are
comfortable with
that. We really
want to get this
done and I know
you need to keep
your work
schedule.

Sent from my iPhone

On Jul 25, 2018, at 7:40 PM, James I personal genius

## Monda

y,
please.
I've
ordere
d
replace
ments
to be
shippe
d to
the
Whole
Foods
amazo
n
locker
by my
home.
I'll
pick
them
up this
week
and and
bring
them
with
me.

Thank you,

James Ce
your Personal Genius
C  Certified Support Professional 10.6
<u>http://personalacnius.co</u> 

On Jul 25, 2018, at 9:30 PM

## Monda (cont.)

Seriously!? Ugh
Yes next week for sure. Monday? I need
things to work! Tuesday?

Sent from my iPhone

On <u>Jul 25, 2018, at 4:57 PM, james |</u> personal
genius rote:

Hi Lesley,

USPS says they delivered the package to the front porch @ 1:37PM today, but Gloryana can't find it! USPS is "investigating" — which they say will take 2-3 days. In other words, it's gone missing and nobody knows where! (G says she'll look again later tonight, in case it's still on the truck and they deliver late, but I'm not optimistic.)

Amazon is refunding the order in the meantime, I can replace the order to be delivered to me here & bring it up with me, but they can't get it to me until Friday (earliest delivery to your house is Saturday now).

So.... would you like to schedule a day next week?



Thank you,

James Ce
your Personal Genius
C Certified Support Professional 10.6
<u>httpl/personalgenius,co</u>

## Monda (cont.)

Fantastic! Gloriana, can you watch for the equipment to arrive via the link on wed, and once it arrives, if convenient, go over and bring inside? Please pick up James on Thursday at 11:15 from the New Canaan station :) Thanks to all!

Sent from my iPhone

On Jul 23, 2018, at 11:37 AM,
james | personal genius
████████████████████
wrote:

Hi!

I just placed the order
on Amazon for the
equipment. It is
"guaranteed" to deliver
to the house on
Wednesday. Here is the
tracking website, in case
you want to keep tabs
on it (I will be):

https://www.amazon.com/progress-tracker/package/ref=oh_aui_hz_st_btn? encoding=UTF8&itemId=jpmnsu mtniopon&orderId=114-1997708-1655451

We should be good for
a Thursday install. The
11:15AM arrival is the
most civilized time line
for me.

## Monda (cont.)

I expect the install to
take several hours,
during which there will
be limited to no
intemet—including the
AT&T mcell, if Gloryana
relies on that for cell
service.

Thank you,

James Ce
your own Personal Genius
 Certified Support Professional
10.6
http://personalgenius.co

On Jul 22, 2018, at
6:35 PM

Hi James and
Gloryana...
G, James will place
an order for all the
items we need from
Amazon...James,
once the order is
placed, please let us
know the day of
delivery and what
day you would like
to come
out...Gloryana can
pick you up from the
New Canaan
station...

Metro North train
schedule:

http://as0.mta.info/mnr/schedules/sched_f

## Monda (cont.)

orm.cfm

the 9:04am arrives
10:19am and the
10:04am arrives
11:15am (reminder
you have to transfer
in Stamford)

<u>Gloryana</u>

James:

G, please let James
know the
make/model/color of
your car you will
pick him up in...

Thank you to you both!!