To: ██████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Fri 10/27/2017 1:03:19 PM
Subject: ████████ ticket Rec. Loc#DXYVIX

Title: American Express ®

Just received OK from rate desk - to change flight to December 21st will be just 175.00 USD fee,
changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████

█████████

Hours: Mon through Friday 9AM-530PM EST

Thank you!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████

█████████

Hours: Mon through Friday 9AM-530PM EST

Ok. Sounds good. Thx

Sent from my iPhone

On Oct 26, 2017, at 4:58 PM, Natalia Molotkova <██████████████████████> wrote:

Lesley, fares rules are not really very clear for this airline. So, I emailed airline (no way to call them, they are in France and closed for the day) and AMEX rate desk, to re-confirm my calculation, we will know for sure by tomorrow, hopefully.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST ok, thanks On Oct 26, 2017, at 3:21 PM, Natalia Molotkova 4 > wrote: I hope to, let me re-confirm pricing. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, Jeffrey wishes to exchange the ticket for the Dec. 21 date please! So we will pay the $175 and hope there is no other price difference...thanks! Lesley <u>On Oct 26, 2017, at 12:27 PM, Natalia</u> Molotkova wrote: Hmm. Ok thanks Sent from my iPhone On Oct 26, 2017, at 12:27 PM, Natalia Molotkova > wrote: At this moment not getting any difference in fare, just change fee, can't be guaranteed till ticket is issued. Regards, Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Thx

Sent from my iPhone

On Oct 26, 2017, at 11:48 AM, Natalia Molotkova <██████████████████████████> wrote:

I will have to sent it to rate desk, will take up to 24 hours, sending.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can you tell me what the new price of the ticket on Dec. 21 would cost...? what would we spend in order to change it to then...?

On Oct 26, 2017, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

ok, I'll go with it :)

On Oct 26, 2017, at 11:31 AM, Natalia Molotkova <blackened out> wrote:

Seasonality?

Regards,

## Regards, (cont.)

Natalia (Natasha) Molotkova

- Document: Email thread (screenshot)
- Date/time stamps: Oct 26, 2017 (messages at 11:00 AM and 10:32 AM)
- Sender(s): name/email redacted; role shown as "Centurion Relationship Manager"
- Business hours shown: Mon through Friday 9AM–5:30PM EST
- Key content:
  - Inquiry: "Why such a huge gap in their flights...? Will they come out with more flights before the Nov 2?"
  - Response: "Ok. Thx. Let me tell JE. I think we just let it go"
  - Change fees / amounts:
    - "Change fee is 175.00 USD."
    - Another line: "Ok and then a change fee of $200? Plus any change in ticket price (which could be more or less)"
    - "$445.28."
  - Multiple lines: "Sent from my iPhone" and "Regards"
- Visual: Several names/emails redacted with black bars

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

that is so weird. She won't come then ....that is xmas. what is the ticket worth?

On Oct 26, 2017, at 10:29 AM, Natalia Molotkova <blackened out> wrote:

Next scheduled flight after Nov 8 is Dec 21.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

I am not showing any flights scheduled after 8th of November.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

dec 4 how about it...

On Oct 26, 2017, at 10:21 AM, Natalia Molotkova <blackened out> wrote:

## Regards, (cont.)

Give me any new date, please. For change, to price?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we are holding a ticket for o travel from Paris to NY on Nov. 2 won XL Airways #40...can you tell me what the amount of this ticket is and how much it is to change it. We need to decide what to do with it...thanks.

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