To: Bella Klein[██████████████]
Cc: Lesley Groff[██████████████]
From: █████
Sent: Mon 1/28/2019 6:54:53 PM
Subject: Re: █████ iPhone X

Ok, thanks.

On Mon, Jan 28, 2019 at 1:51 PM Bella Klein <████████████> wrote:

Apple warranty expired 42 days ago, but we purchased Apple care that extends warranty. They need to find and reapply. Thank you,

Bella

Tel:

On Jan 28, 2019, at 1:43 PM, ████████ < █████████████████████> wrote:

Hi Bella,

I went to apple store and was told that my warranty is expired 42 days ago

On Mon, Jan 28, 2019 at 1:34 PM Bella Klein <███████████████> wrote:

I just called the store and requested investigate for Apple care warranty on this device. They will get back to me in 24hours. Thank you,

Bella

Tel:

On Jan 28, 2019, at 1:15 PM, █████ <███████████████>
wrote:

Thank you Lesley for follow up email!

Hi Bella,

I don't remember the exact date when the phone was purchased. I believe you should have this data but I think the order was made in late September 2017 and arrived early November.

Serial number is ████████████

Thank you,
Best

On Mon, Jan 28, 2019 at 11:54 AM Bella Klein <████████████████████> wrote:

Hi [ ]

When was your phone purchased, please let me know. Also, send me the serial number.

Thank you,

Bella

Tel:

> On Jan 28, 2019, at 11:35 AM, Lesley Groff <████████████████████████████████> wrote:

>

> HI Bella... is having issues with her iPhone X...the Face ID is not working...she went to the Apple Store and they told her it <u>can't be</u> fixed and she would need to replace her phone for $600...= is cc'd here...can you work with her on the best solution? Perhaps she is on a contract and due to get a new phone soon?

>
> Thanks, Lesley

Sincerely

Sincerely

Sincerely