To: ████████████████████████████████
From: Natalia Molotkova
Sent: Fri 6/2/2017 7:41:26 PM
Subject: New Tickets for Karyna and ████

Title: American Express ®

I gave you what Jet Blue told me. I guess it will be up to Jet Blue agent at the airport.

https://help.jetblue.com/SRVS/CGI-BIN/webcgi.exe?St=470,E=00000000000258227627,K=4183,Sxi=3,Case=obj(2032)

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Natasha...Karyna says her carrier is larger: No, it is at least 18x 11x 10.5 The cats are about 10lbs each

Do you think another airline allows for a larger carrier? She says the requirements of 17x12.5x8.5 would not be big enough for her cats...

On Jun 2, 2017, at 3:14 PM, Natalia Molotkova <██████████████████████████████>
wrote:

ok, let me tell her..

On Jun 2, 2017, at 3:14 PM, Natalia Molotkova

wrote:

Carrier can't be bigger then 17 x 12,5 x 8,5

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

- Document type: email thread (some names/email addresses redacted)
- Date referenced: Jun 2, 2017, 3:08 PM
- Roles: Centurion Relationship Manager (sender/participant; name redacted)
- Office hours (repeated in signature):
  - Mon, Wed: 9:00 AM–4:00 PM and 5:30 PM–7:00 PM
  - Tue, Thu, Fri: 9:00 AM–5:30 PM EST
- Pet details:
  - Two cats, about 9–10 lbs each
  - Carriers are soft-sided
- JetBlue policy notes:
  - “Pet JetBlue pet fee is refundable.”
  - Sender: “Not sure, let me check with Jet Blue.”
- Main question/action item:
  - If they reserve space for the two cats with a credit card and the cats don’t take the flight, will the pet fee be refunded? (Deciding whether to reserve now)

## Regards, (cont.)

- Dates/times:
  - Jun 2, 2017, 2:16 PM
  - Jun 2, 2017, 2:24 PM

- Sender: [REDACTED] (Centurion Relationship Manager)  
  - Email/address redacted in image

- Messages (key lines):
  - 2:16 PM: "OK to issue tickets?"
  - 2:24 PM: "Yes, we will be able to void up till Monday."
  - Additional lines: "perfect" and "you know, yes issue them and we can always void later if he decided differently..but I think he will want them anyway"

- Signature block:
  - Name redacted (listed with nickname)
  - Title: Centurion Relationship Manager
  - Business hours: Mon, Wed 9a–4p, 5:30p–7p; Tue, Thur, Fri 9a–5:30p EST

## Regards, (cont.)

I will find out!

On Jun 2, 2017, at 2:10 PM, Natalia Molotkova
wrote:

Ok, as fro now, room fro two pets is available. Will be 100.00 per pet, will need CID number. Ok to issue? What size of the pet carrier they have? The weight fro pet with carrier can't be more then 20 pounds.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

thanks...do they have to call you back re the cats? when do you find out?

On Jun 2, 2017, at 2:02 PM, Natalia Molotkova
wrote:

On hold with Jet BLue...
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

understand...below looks perfect! let me know if room for cats!

On Jun 2, 2017, at 1:56 PM, Natalia Molotkova wrote:

## Regards, (cont.)



Dear it is crazy busy day, sorry fro teh delay with respond.

We can do:
B6 761 05JUN LGA PBI 0429P 0738P
1ADT 209.21
TOTAL FARE - USD 418.42
Checking room for cats.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST

Hi Natasha...I will be sending you all new flights we need...first, can you please get tickets for Karyna and Arina, one way, coach PLUS 2 cats from NY to PB on Monday June 5th to depart NY around 5pm.

Options? :)

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## Regards, (cont.)