To: ████████████████████████████████████████████
From: Natalia Molotkova
Sent: Thur 6/7/2018 2:17:18 PM
Subject: ████████ Azores Islands trip

Title: American Express ®

Please respond if car booking is OK?

I called hotel, they have only one room left,

<u>Superior Garden View Double or Twin Room with Balcony</u>

<u>Rate fro double occupancy</u> is 1030.50 EUR total. I can only book it on the web site you gave me.

Rate fro double occupancy is 1030.50 EUR total. I can only book it on the web site you gave me.
10/06/2018
€247,50
11/06/2018
€272,70
12/06/2018
€262,80
13/06/2018
€247,50

## Cancellation Policy

Cancellations must be submitted 1 days before check-in date. Any cancellations submitted after this period shall be charged with the first night stay.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Estimated total for hotel reservation: EUR1030.50. Daily resort and additional fees may apply.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I got rate back with Avis, Avis help desk helped me!!!! Only manual car - CONFIRMED CWMR RENAULT MEGANE BREAK 1.5 DC/SIMILAR

Your response is required to complete this reservation. Prices and availability are subject to change.

• The estimated total for your reservation is $226.35, including the base rate, applicable taxes and fees, and 2 minimum paid days.

<mark>Please reply to this email and provide your authorization to proceed.</mark>

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

I got rate back with Avis, Avis help desk helped me!!!! Only manual car - CONFIRMED CWMR RENAULT MEGANE BREAK 1.5 DC/SIMILAR

Your response is required to complete this reservation. Prices and availability are subject to change.

• The estimated total for your reservation is $226.35, including the base rate, applicable taxes and fees, and <insert number of days> minimum paid days.

<mark>Please reply to this email and provide your authorization to</mark> proceed.

Calling <mark>hotel for</mark> rates.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

The flight they want can be booked only in airline web site. I can see it in my system, but ticket can't be issued in US. TERRA NOSTRA GARDEN HOTEL PADRE JOSE JACINTO BOTELHO 5 FURNAS PT 9675-061 I am getting respond - hotel is closed, double checking. Regards, Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

- Dates/times in thread: Jun 7, 2018 — 9:39 AM and 9:54 AM.
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Work hours: Mon through Friday 9AM–5:30PM EST.
- Main issue: Unable to get rates / contact Avis — "they are busy all the time, and rarely answer calls" / "nobody responds, still trying."
- Comment: "so weird. isn't Avis a giant car rental company?!"
- Flight info: Flight on June 10th for [redacted]; OPO‑PDL depart 12:45 PM arrive 2:10 PM on Azores Airlines (or similar direct) — 113 euros.
- Several contact lines in signatures are redacted.

## Regards, (cont.)

## https://goo.gl/flights/MmtqJ

# Stay at Terra Nostra Garden Hotel on Sao Miguel for 4 days June 10-14

The hotel web link:

http://www.bensaude.pt/terranostragardenhotel/en/

Can you send me pricing please...thanks, ████

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andrer fees you authorize. We reserve the right to note profile and preference data for servicing purposes.