To:
From: Natalia Molotkova
Sent: Mon 4/29/2019 3:12:27 PM
Subject: Flight change - URGENT

- Title: American Express ®
- Subject: Flight change - URGENT
- Sent: Mon 4/29/2019 3:12:27 PM
- From: [SENDER NAME REDACTED] — Centurion Relationship Manager
- Contact info: two lines blacked out (redacted)
- Hours: Mon through Friday 9AM-5:30PM EST

Key message excerpts:
- "OK, calling."
- "correct...lets see what they have to say..."
- "OK, but not yet to cancel the re-protection from Scandinavian?"
- "yes, I actually think a direct flight is WAY better. thank you!!!!!"
- "$1001.70 per ticket. Should I call Scandinavian Ailines and ask if they can refund cancelled flight?"

Other:
- Airline referenced: Scandinavian (spelled "Ailines" in image)
- Multiple repeated signature blocks with same title and redactions

Hours: Mon through Friday 9AM-530PM EST

ok good deal. what would be the cost for this direct flight? would we get a credit for the other flights?

I am holding two seats at Norwegian:

DY 7012 30APR JFK CPH 1130P 105P 01MAY

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

oh my! OK...let me contact ████. thank you for being on top of this.

Dear Lesley, and here we go - and Marco Rossi, they used to have return flight as

SK 910 30APR EWR CPH 535P 715A 01MAY

Looks lie flight was cancelled by the airline and they were rebooked (by the airline, I don't even have control over ticket any longer) with

BA 182 01MAY JFKLHR 1100P 1105A 02MAY - premium economy BA 818 02MAY LHRCPH 205P 500P HRS ID- economy

Can you ask if it works for them? If not, not sure what to do, but I can call airline for something different. Or I can book Norwegian Air fro them and try to get refund for cancelled flight?

Regards,

## Regards, (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Hours: Mon through Friday 9AM-530PM EST

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