To: Natalia Molotkova████████████████████████
From: Lesley Groff████████████████████████
Sent: Tue 10/30/2018 4:20:18 PM
Subject: Re: Itinerary INCL TICKETNO for ████████████████04NO V18 PSZJOW

Thx

Sent from my iPhone

On Oct 30, 2018, at 12:11 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

Key information from the email:

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Request:** Issue a ticket as stated
*   **Total air reservation:** $495.70 (including taxes and fees)
*   **Ticket terms:** Non-refundable, EUR35.00 change penalty plus difference in fare
*   **Flight 1:**
    *   **Date:** Sun 04 Nov
    *   **Airline:** Aeroflot 2410 - Economy - 3h 45m
    *   **Departure:** Moscow Sheremetyevo Airport (SVO) at 9.10am
    *   **Arrival:** Malpensa Airport, Milan (MXP) at 10.55am
*   **Flight 2:**
    *   **Date:** Sat 10 Nov
    *   **Airline:** Aeroflot 2407 - Economy - 3h 45m
    *   **Departure:** Rome Leonardo Da Vinci Fiumicino Airport (FCO) at 2.20pm
    *   **Arrival:** Moscow Sheremetyevo Airport (SVO) at 8.05pm
*   **Action required:** Reply to the email and provide authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

<table><tr><th>Hours: Mon through Friday 9AM-530PM EST</th></tr><tr><td>Yes ok to change. You may mail disclosure! Thx</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>OK, to change? Should I email disclosure?</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Add collect will be 495.70.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>The 9:10am please</td></tr><tr><td>Sent from my iPhone</td></tr></table>

Thank you for your email. I am currently out of the office.

SU 2416 SVO MXP 715A 905A

SU 2410 SVO MXP 910A 1055A

Very limited availability, which one to price?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Is there another flight with similar times that you can book? I'm not at my computer so can't look

Sent from my iPhone

Thank you for your email. I am currently out of the office.

Thx

Sent from my iPhone

On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my end, only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end. They have to do it with airline directly, I never heard of it. If they can book it directly, let me know, will change existing ticket to one way only.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

Please change the outbound flight to Moscow -Milan on Nov 4. They would like below flight:

There is a flight from Moscow to Milan we like..

> <u>8:00-9:35</u> Pobeda

Forwarded message

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baooage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites for easy access in the future:

View your Trips

American Express Travel PSZJOW
Record Locator

## Regards, (cont.)

## E-Ticket Number(s):

Sunday 04 Nov 18

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

## Flight Information

<table><tr><th>Date </th><th>04 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td>VOETIT </td></tr><tr><td>Flight/Class </td><td>SU 2596 N Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>Venice, Marco Polo</td></tr><tr><td>Departing </td><td>10:05 AM</td></tr><tr><td>Arriving </td><td>11:35AM </td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td></tr><tr><td>Estimated Time</td><td>3 Hrs 30 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr></table>

## Confirmed

# Saturday 10 Nov 18

# Saturday 10 Nov 18 (cont.)

## Flight Information

<table><tr><th>Date </th><th>10 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td>VOETIT </td></tr><tr><td>Flight/Class </td><td>SU 2407 N Economy Class</td></tr><tr><td>Origin </td><td>Rome, Leonardo da Vinci International (Fiumicino)</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing </td><td>02:20 PM</td></tr><tr><td>Arriving </td><td>08:05 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>3 Hrs 45 Mins</td></tr></table>

# Saturday 10 Nov 18 (cont.)

## Flight Information (cont.)

<table><tr><th>Stops Non-stop</th></tr><tr><td>Confirmed </td></tr><tr><td><u>Entry and Exit Information for Travel</u></td></tr></table>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers

# Saturday 10 Nov 18 (cont.)

## Flight Information (cont.)

and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences.

The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of
Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel
Agency.

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Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the sonic* provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases shipping charges and/or loos you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



Thank you for your email. I am currently out of the office.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $495.70 (add collect, exchange).

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

# Saturday 10 Nov 18 (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m

Departing: Moscow Sheremetyevo Airport, (SVO) at 9.10am Arriving: Malpensa Airport, Milan (MXP) at 10.55am

• Sat 10 Nov - Aeroflot 2407 - Economy - 3h 45m Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 2.20pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 8.05pm

Please reply to this email and provide your authorization to proceed.

# Saturday 10 Nov 18 (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes ok to change. You may mail disclosure! Thx
Sent from my iPhone

OK, to change? Should I email disclosure?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

Add collect will be 495.70.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

The 9:10am please

# Saturday 10 Nov 18 (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

Sent from my iPhone

Thank you for your email. I am currently out of the office.

SU 2416 SVO MXP 715A 905A

SU 2410 SVO MXP 910A 1055A

Very limited availability, which one to price?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
██████████████████████
██████████████████████
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

Is there another flight with similar times that you can book? I’m not at my computer so can’t
look

Sent from my iPhone

Thank you for your email. I am currently out of the office.

Thx

Sent from my iPhone

On my end this flight has 0 availability. I have a feeling I can't book Pobeda Airlines on my
end, only as a co-share with Hahn Air Systems, whatever it is, and it is sold out on my end.
They have to do it with airline directly, I never heard of it. If they can book it directly, let me
know, will change existing ticket to one way only.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

# Saturday 10 Nov 18 (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

- Sender: (name redacted) — Centurion Relationship Manager  
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST (appears twice)  
- Short reply lines: "On it." / "Thank you for your email. I am currently out of the office."  
- Request: Change outbound flight Moscow → Milan on Nov 4. Preferred flight: Pobeda, 08:00–09:35.  
- Forwarded notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address..."  
- Contact for questions: Centurion Travel Service 1-877-877-0987  
- Baggage info link: https://myamextravel.com/baggage  
- Note: Travel plans posted to a secure website; button/link labeled "View your Trips"  
- Blocked/redacted section: one blacked-out contact block present in the signature area

# Saturday 10 Nov 18 (cont.)

## • Sun 04 Nov - Aeroflot 2410 - Economy - 3h 45m (cont.)

# American Express Travel PSZJOW
Record Locator

# American Express Travel PSZJOW
Record Locator (cont.)

## E-Ticket Number(s)

Sunday 04 Nov 18

# American Express Travel PSZJOW
Record Locator (cont.)

## Other Information

CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

# American Express Travel PSZJOW
Record Locator (cont.)

## Flight Information

Date 04 Nov 2018
Airline Aeroflot
Airline Record Locator VOETIT
Flight/Class SU 2596 N Economy Class
Origin Moscow, Sheremetyevo
Destination Venice, Marco Polo
Departing 10:05 AM
Arriving 11:35 AM
Departure Terminal Terminal E - International
Estimated Time 3 Hrs 30 Mins
Stops Non-stop
Confirmed

Saturday 10 Nov 18

# American Express Travel PSZJOW
Record Locator (cont.)

## Flight Information

<table><tr><th>Date </th><th>10 Nov 2018</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td>VOETIT </td></tr><tr><td>Flight/Class </td><td>SU 2407 N Economy Class</td></tr><tr><td>Origin </td><td>Rome, Leonardo da Vinci International (Fiumicino)</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr></table>

# American Express Travel PSZJOW
Record Locator (cont.)

## Flight Information (cont.)

<table><tr><th>Departing</th><th>02:20 PM</th></tr><tr><td>Arriving</td><td>08:05 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>3 Hrs 45 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain

# American Express Travel PSZJOW
Record Locator (cont.)

## Flight Information (cont.)

suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.