To: Kathy Ruemmle
From:
Sent Fri 8110/201811:01:20 PM
Subject Re: mytheresa.com: confirmation of receipt us11388989

You know, the website even stated You May have to provide a tax ID for customs. It's possible you receive a phone call requesting this. I used your email address and cell phone number on the order. I don't see a tracking number on this confirmation. I can try giving them a call tomorrow.

Sent from my iPhone

On Aug 10, 2018, at 6:33 PM, Kathy Ruemmle wrote:

No, but I wonder if it got caught up in customs? I ordered something else from there and I had to sign a power of attorney to get it released from customs! Do we have a tracking number?

On Aug 10, 2018, at 5:12 PM wrote:

Did your order arrive!?

Sent from my iPhone

On Aug 7, 2018, at 10:54 AM, Kathy Ruemmler
wrote:

Will do!

On Aug 7, 2018, at 10:51 Atvl wrote:

He's so good Hope you enjoy the coat and the bag I chose UPS since it stated it should arrive faster! Please do confirm with me once received..

On Aug 7, 2018, at 10:39 AM,
Kathy Ruemmler

It was part of a collaborative process.

- An email exchange from August 7, 2018
- Kathy Ruemmler emailed at 10:29 AM
- A second email at 10:33 AM says "for sure! Really beautiful!!"

Thank you!!! So exciting!

Begin forwarded message:

Email Summary:

*   **From**: \[Redacted]
*   **Date**: August 7, 2018, 10:20:12 AM EDT
*   **To**: \[Redacted]
*   **Subject**: \[Redacted] confirmation of receipt as11506969

NEW ARRIVALS-DESIGNERS-CLOTHING-S

## CONFIRMATION OF RECEIPT — YOU

Dear Mr. Jeffrey Epstein,

Thank you for placing your order with

This email contains all details relating to your order.

If you have an uestions re ardin <u>our</u> order or requ an email at or visit our

Please refer to the order number below when making

Best wishes,

Your mytheresa.com team

## PERSONAL ORDER INFO

Order No.

us11388989

Date

2018

Key information from the image:
*   Payment Method: Amex (card type), card number masked.
*   Shipping Option: UPS.

## PERSONAL ORDER INFO (cont.)

<table><tr><th>Billing Address</th><th>Shipi</th></tr><tr><td>Jeffrey Epstein</td><td>Kathy</td></tr><tr><td>9 East 71st Street</td><td>129 L</td></tr><tr><td>10021 New York</td><td>1001</td></tr><tr><td>US</td><td>US</td></tr></table>

## ITEMS ORDERE

FENDI
Fur-trimmed plaid wool coat
Size: 40
P00332395-2

1x $ 4,208.31
duties, handling*:-$ 591.69
$ 4,800.00

FENDI
Runaway Small leather shout.
Size: -
P00337984-1

1x $ 1,744.70
duties, handling*:-$ 245.30
$1,990.00

## ITEMS ORDERE (cont.)

• Please note, customs duties and handling 1

# CUSTOMER CARE CONTACT

Email Us: customercare@mytheresa.com

CHECK OUT WHAT'

Key information:

*   Text: "FOLLOW US ON:"
*   Text: "mytheresa.com GmbH"

# CUSTOMER CARE CONTACT (cont.)

Office
Einsteinring 9
85-60-9 Aschheim/Munich
Germany

Logistics
Marsstrasse 6 a-c
85-55-1 Kirchheim-Heimstette
Germany

HypoVereinsbank MUnchen - Acc. Number: 66-68-66-14-2 - BLZ: DE8-57-002-027-00.66-68.66-14-2 - SWIFT-BIC: HYVE0EMM Registered office: Munich/Germany - Commercial registry: Munic number: DE 2-13-277-271 Managing Directors: Sebastian Dietzmann. Michael Kliger. Tracy

This email was sent to: 
To ensure that our fashion alerts are directly sent to your inbox, your contacts.

# CUSTOMER CARE CONTACT (cont.)

## GENERAL TERMS AND CONDITIO

# CUSTOMER CARE CONTACT (cont.)

## § 1 General

mytheresa.com GmbH, Einsteinring 9, 85-60-9 Aschheim/München, Germany (hereinafter "mytheresa.com" or "we"), operating address www.mytheresa.com (the "Website"). All orders placed with us and all deliveries and services are governed exclusively by the General Terms and Conditions of mytheresa.com, as applicable at the time the order is placed. We do not accept any additional conditions from the customer except where specifically agreed in writing.

The European Commission provides a platform for the out-of-court which can be viewed under http://ec.europa.eu/odr.

We are not willing to enter into dispute resolution proceedings b.

# CUSTOMER CARE CONTACT (cont.)

## § 2 Contracts

1. The languages available for contracts depend on the country

<table><tr><th>Destination</th><th>Available languages</th></tr><tr><td>Germany</td><td>German. English</td></tr><tr><td>Austria</td><td>German. English</td></tr></table>

# CUSTOMER CARE CONTACT (cont.)

## § 2 Contracts (cont.)

<table><tr><th>Switzerland</th><th>German. English, Italian. F</th></tr><tr><td>Italy</td><td>German, English, Italian</td></tr><tr><td>France</td><td>German. English. French</td></tr><tr><td>UK</td><td>English</td></tr><tr><td>USA</td><td>English</td></tr><tr><td>Japan</td><td>English</td></tr><tr><td>Middle East'</td><td>English, Arabic</td></tr><tr><td>Singapore</td><td>English</td></tr><tr><td>Hong Kong</td><td>English</td></tr><tr><td>China</td><td>English. Chinese</td></tr><tr><td>Korea</td><td>English, Korean</td></tr><tr><td>Australia</td><td>English</td></tr><tr><td>Netherlands</td><td>German, English</td></tr><tr><td>Other EU Member States</td><td>German, English. French</td></tr><tr><td>Non-EU European countries</td><td>English</td></tr><tr><td>Other destinations</td><td>English</td></tr></table>

Middle East: Bahrain, Qatar, Kuwait, Oman, Saudi-Arabia, UAE

2. The presentation of products on our Website does not constitu purchase contract.

3. By submitting the order form provided on our Websito to us yc purchase contract with us. You submit an offer by entering all ro process and posting the order form to us by using the button "co your offer you will be able to view the details input by you and cc provided.

4. On receipt of your order we will send you an email confirming details of your order (order confirmation). Please note that our or declaration of acceptance of your contractual offer but serves for

<u>boc-accepted</u> 5. A purchase the offer contract by dispatching between you the and goods <u>rnvtheresa</u> ordered. <u>coin</u> If payment will option. the goods will be dispatched only after the full amount ha

8. <u>revtheresa com</u> has the right to refuse any offer without statini legitimate grounds to suspect that the goods purchased via the commercial basis.

# CUSTOMER CARE CONTACT (cont.)

## § 3 Cancellation policy advisory

Tho cancellation policy applies solely to consumers under § 13 o

# CUSTOMER CARE CONTACT (cont.)

## CANCELLATION POLICY

You may repeal your contract of purchase within 14 days wit

The allocated cancellation timeframe is 14 days, effective thi party, who may not be the carrier/courier, took said commod

# CUSTOMER CARE CONTACT (cont.)

## CANCELLATION POLICY (cont.)

To administer your right to cancel your order, you have to in Marestrasse 8 a-c, 85551 Kirchheim-Heimstetten, Germany, c +-4.9 8-9 1-27.69-5---10-0, Fax: ♦.4-98.9 1.27.69.5---20.0, by stating that you are repealing your contract of purchase (for mail, fax, or an email). You may use the cancellation templet mandatory to use this template.

It wilt suffice to send us your notification of repeal within thi order for the 14-day cancellation timeframe to be granted.

# CUSTOMER CARE CONTACT (cont.)

## CONSEQUENCES

If you repeal your contract of purchase, we are obligated to received from you, including shipping costs (excluding addit choosing a different shipping option, other than the regular offer) immediately and within 14 days at most, effective the c

The payment method which was used to make the transactio reimbursement, unless we have explicitly agreed to somethir fees for the reimbursement.

We reserve the right to withhold the reimbursement until we until we have received your notification that you have return

The items have to be sent back to us immediately and no lat. which you have notified us of the cancellation of this contra( granted if the items are sent back within fourteen days. All r

You are only required to compensate us for any loss in value back to unnecessary handling, which goes beyond the admit' item, its characteristics and functionality.

# CUSTOMER CARE CONTACT (cont.)

## REASONS TO TERMINATE THE CANCELLATION POLICY

The cancellation policy is only in place if the product bought Personalisation of garments renders the cancellation policy i

# CUSTOMER CARE CONTACT (cont.)

## End of advisory

Cancellation template

You can download the cancellation template <u>nere.</u> We will also s template as soon as the contract has been concluded.

# CUSTOMER CARE CONTACT (cont.)

## § 4 Voluntary returns right

1. In addition to your legal right of return. <u>mytherese.com</u> also of return:

All of the items featured on <u>mvthoroaa.com</u> can be returned to m The voluntary right of return only applies to non-faulty items that been worn, altered or washed; with all tags attached.

# CUSTOMER CARE CONTACT (cont.)

## § 4 Voluntary returns right (cont.)

2.  Return shipments

2.1. All return shipments will be at our expense, if the following

- 2.2 All return shipments are made solely using the same service using the way bill or return sticker that is enclosed in the origins and instructions for returning items will be enclosed in your pack

- 2.3 Please note that we can only accept returns from the country shipment was sent to Austria, for instance, we can only accept a

2.4. In case of a return, we will refund the money onto your acco currency fluctuations will not be refunded.

2.5. Please send all returns to: <u>mytheresa.com</u> GmbH. Marsstras Germany.

3. If you have questions regarding our returns policy, please con'

email: customercare@mytheresa.com
Phone: +49 89 127-69-5-1-0-0
Fax: +49 89 127-69-5-20-0

This voluntary right of return does not limit your legal rights nor mentioned cancellation policy.

# CUSTOMER CARE CONTACT (cont.)

## § 6 Prices; product presentation; availability; Gift Card; pron

1. The prices stated on our Website www.mytheresa.com at the

2. The goods offered at <u>mvtherosa corn</u> are presented on the Wol the actual products. Minor discrepancies between the presentatic as a defect in the goods ordered.

3. If you have ordered several items at the same time, the punk,. Sec. 266 BGB remains unaffected. Shipping charges will be incu

4. Gift Card

- 4.1 The Gift Card can be used to purchase any article available Gift Cards — prior to its expiration date.

- 4.2 Exchanges or reimbursements of your gift card are only spell withdrawal rights and conditions.

- 4.3 The Gift Card is only valid in countries that we ship to in the website. The Gift Card can only be used in the destination count Card.

- 4.4 When purchasing the Gift Card you may choose between son regular mail.

- 4.5 <u>mythoresa,corrt</u> reserves the right to cancel or block the Gift reasons, for example, in case of loss or misuse of the Gift Card.

# CUSTOMER CARE CONTACT (cont.)

## § 6 Prices; product presentation; availability; Gift Card; pron (cont.)

<u>mytheresa.com</u> in the case of cancelling or blocking the Gift Car.

5. Promotion Code

5.1 Promotion codes have different time periods of validity and a available on the website, except additional Gift Cards. To determ the document which contains the promotion code.

5.2 Exchanges or reimbursements of promotion codes, which wet you may have received on behalf of <u>mytheresa.com,</u> are non-perr promotional codes is not permissible outside of the standard retu conditions.

5.3 <u>mytheresa.com</u> reserves the right to cancel or block the prop legal reasons. for example, in case of loss or misuse of the prom immediately by <u>mytheresa.com</u> in the case of cancelling or block

5.4 Return policy for orders purchased using a promotion code:

If you make use of legal right of return or our voluntary return po amount of the returned items. If you are returning only one of the promotion code will be adjusted accordingly. and only the amoun refunded. The promotion code loses its validity proportionate to t returning your complete order, the amount paid will be refunded longer be applied to future purchases. Please note that promotioi replaced or refunded.

# CUSTOMER CARE CONTACT (cont.)

## § 6 Storage of contract data

We store your order data. If you wish to print your order, you ma "acknowledgment of receipt". It will appear on your screen once clicking the "complete purchase" button and your credit card det.

In addition. you will receive an email order confirmation staling e cancellation template. which can be printed.

# CUSTOMER CARE CONTACT (cont.)

## § 7 Shipping It dispatch

1. Your package will be shipped with either DHL or UPS, depend you may choose DHL Standard. DHL Express. UPS Express. or L method. <u>M theresa.com</u> is liable for any potential transport risks.

2. The goods will be reedy for dispatch on or after the day follow delivery will be made within 1 to 5 business days to the shipmen depending on the shipment method and place of delivery chosen. payment option. the goods will be dispatched only after the full p account.

3. Deliveries to non-EU destinations

3a1 Deliveries to Switzerland

Based on experience, deliveries to Switzerland take 1 to 3 busine the insurance of the goods and all costs incurred for shipping do. indicated include value-added tax as applicable in Switzerland al

# CUSTOMER CARE CONTACT (cont.)

## § 7 Shipping It dispatch (cont.)

but are exclusive of German value-added tax.

In case of a return. customs duties and handling fees can be refl.

3b) Deliveries to Japan

Based on experience, deliveries to Japan take 2 to 5 business da insurance of the goods and all costs incurred for shipping docum include value-added tax as applicable in Japan as well as custom exclusive of German value-added tax.

In case of a return. customs duties and handling fees can be refl.

3c) Deliveries to the USA

Based on experience, deliveries to the USA take I to 3 business insurance of the goods and all costs incurred for shipping docum include customs and handling charges, but are exclusive of Gera

In case of a return, customs duties and handling fees can be refl.

3d) Deliveries to the Middle East

(GCC including: Bahrain, Kuwait, Oman. Qatar. U.A.E. Saudi An

Based on experience, deliveries to the Middle East take 1.4 busii insurance costs of the merchandise as well as the costs for any t prices are shown inclusive of customs duties and handling fees.

In case of a return, customs duties and handling fees can be refl.

3e) Deliveries to Hong Kong

Based on experience, deliveries to Hong Kong take 2-4 business insurance costs of the merchandise as well as the costs for any r. prices are shown inclusive of customs duties and handling fees.

In case of a return, customs duties and handling fees can be rah

3f) Deliveries to Australia

Based on experience. deliveries to Australia take 2-5 business cis insurance costs of the merchandise as well as the costs for any prices are shown inclusive of customs duties. handling fees. and German sales tax.

In case of a return, customs duties and handling fees can be reit.

1g) Deliveries to Singapore

Based on experience. deliveries to Singapore lake 2-4 business c insurance costs of the merchandise as well as the costs for any prices are shown inclusive of all taxes and handling fees but excl

# CUSTOMER CARE CONTACT (cont.)

## § 7 Shipping It dispatch (cont.)

In case of a return, customs duties and handling fees can be refl.

3h) Deliveries to mainland China

Based on experience, deliveries to mainland China take 2 to 5 bt. cover the insurance of the goods and all costs incurred for shims' indicated include value-added tax as applicable in mainland Chin charges, but are exclusive of German value-added tax.

In case of a return. customs duties and handling fees can be refs

3i) Deliveries to other destinations

Based on experience, deliveries to countries liable to customs be aware that we cover the insurance of the goods and all costs product prices as indicated are exclusive of value-added tax and of German value-added tax. Please note that DHL will charge all handling charges separately for each country. For any questions please e-mail to our Customer Care Team, <u>customercareOmythe</u> responsible for any banking charges as may be incurred in foreig

In case of a return, customs duties, import sales taxes and DHL

4. Shipping charges

<table><tr><th>Destination</th><th>—Carrier</th></tr><tr><td>Germany</td><td>—DHL Express</td></tr><tr><td>Germany</td><td>—DHL Standard</td></tr><tr><td>Germany</td><td>—UPS Express</td></tr><tr><td>Germany</td><td>—UPS Standard</td></tr><tr><td>Munich only</td><td>—Courier</td></tr><tr><td>Austria</td><td>—UPS Express</td></tr><tr><td>Austria</td><td>—UPS Standard</td></tr><tr><td>Italy</td><td>—DHL Express</td></tr><tr><td>Italy</td><td>—UPS Standard</td></tr><tr><td>France</td><td>—DHL Express</td></tr><tr><td>France</td><td>—UPS Standard</td></tr><tr><td>Switzerland</td><td>—DHL Express</td></tr><tr><td>UK</td><td>—DHL Express</td></tr><tr><td>UK</td><td>—UPS Standard</td></tr><tr><td>USA</td><td>—DHL Express</td></tr><tr><td>USA</td><td>- UPS Express</td></tr><tr><td>Japan</td><td>—DHL Express</td></tr><tr><td>Middle East</td><td>—DHL Express</td></tr><tr><td>Singapore</td><td>—DHL Express</td></tr><tr><td>Hong Kong</td><td>—DHL Express</td></tr><tr><td>China</td><td>—DHL Express</td></tr><tr><td>Korea</td><td>—DHL Express</td></tr><tr><td>Australia</td><td>—DHL Express</td></tr><tr><td>Netherlands</td><td>—DHL Express</td></tr><tr><td>Netherlands</td><td>—UPS Standard</td></tr><tr><td>European Union</td><td>—DHL Express</td></tr><tr><td>European Union (except Malta and</td><td>UPS Standard</td></tr></table>

# CUSTOMER CARE CONTACT (cont.)

## § 7 Shipping It dispatch (cont.)

Cyprus)

<table><tr><th>Non-EU European countries</th><th>—DHL Express</th><th></th></tr><tr><td>Other Regions of Europe (AD. GG. IM.</td><td>_ UPS Standard</td><td></td></tr><tr><td>JE, LI. NO)</td><td></td><td></td></tr><tr><td>Other destinations</td><td>—DHL Express</td><td></td></tr></table>

Courier:

15.00 EUR. only in the Munich municipal area and only if paid b; ordered by 16:30 h CET. Mondays to Fridays (except public hone

Shipping charges will be incurred only once for deliveries in insti

# CUSTOMER CARE CONTACT (cont.)

## § 8 Payment; default in payment; setoff; right of retention

1. Accepted methods of payment

Please pay for your <u>mytheresa corn</u> order in South Korea by:

[x] PayPal
[x] Visa
[x] Visa Debit
[x] Master Card
[x] Master Card Debit
[x] American Express

To change your country of delivery, please click <u>!Are.</u>

All payments and credit notes will be handled in the currency chi also currencies).

2. Payment using a Gift Card

2.1 When making a purchase using a Gift Card, simply enter the checkout. Click on "add code' in the last step of the checkout. If balance, please select the payment method with which you wish Gift Card balance exceeds the order amount, you may use the sa amount remaining will be available until your credit balance has disbursement of the remaining Gift Card balance is not possible.

3. Payment using a promotion code

3.1 When making a purchase using a promotion code, simply enl field at checkout. Click on 'add code in the last step of the chec promotion code balance, please select the payment method with remaining.

# CUSTOMER CARE CONTACT (cont.)

## 4. Set-off

The customer is barred from a set-off if the counter claim has no decided upon, and is not undisputed or if a separate claim for da contract.

# CUSTOMER CARE CONTACT (cont.)

## 4. Set-off (cont.)

# CUSTOMER CARE CONTACT (cont.)

## 5. Right of retention for commercial transactions

In mercantile trade, the right to the retention of goods and a sen be enforced, with the exception of undisputed, legally determines covered in the same sales contract.

# CUSTOMER CARE CONTACT (cont.)

## § 9 Retention of title

The goods delivered remain property of mytheresa.com until full

# CUSTOMER CARE CONTACT (cont.)

## § 10 Inquiries, complaints

For any inquiries about your order or complaints. please contact

email
phone: +-4-9 8-9 1-27-69-5---10-0
fax: +-4-9 8-9 1-27-69-5---2-00

# CUSTOMER CARE CONTACT (cont.)

## § 11 Warranty

Claims based on defects in the delivered goods shall be governs' the exception that any claims for damages relating to defects shs below.

# CUSTOMER CARE CONTACT (cont.)

## § 12 Liability

1. We accept unlimited liability for damage caused by intent or g breaches by ordinary negligence of any major obligations or seco achievement of the contractual purpose at risk or whose fulfilmer performance of the contract and whose fulfilment customer could obligation^), shall be limited to foreseeable damage characteristi for any breach by ordinary negligence of contractual obligations,

2. Nothing in this shall prejudice our liability in the event of frau< guarantee as to quality. for claims based on the Product Liability life. limb or health. This shall not entail a reversal of the burden

3. Any exclusion or limitation of the liability of <u>mvtheresa.com</u> sh its employees, members of staff, representatives and vicarious al

# CUSTOMER CARE CONTACT (cont.)

## § 13 Governing law, severability

1. All legal disputes arising out of or in connection with a ;Arias exclusively by Gorman law to the exclusion of the UN Sales Cons

2. If any provision is invalid nothing in this shall prejudice the v hereof.