To: ██████████████████████████████████████████
From: Natalia Molotkova
Sent: Tue 1/15/2019 5:23:48 PM
Subject: Itinerary for GOMES DE MELO/MARIA DA CONCEICAO 16JAN19 YQQJVZ

Title: American Express ®

Tickets are on it's way.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

please issue ticket as stated below for Valdson and Maria.

On Jan 15, 2019, at 12:17 PM, Natalia Molotkova < wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $7053.12 ($3526.56 per ticket).

• Ticket is refundable, changes are subject to difference in fare.

• Thu 17 Jan - American Airlines 943 - Economy - 3h 4m Departing: Cyril E. King Airport, St. Thomas (STT) at 3.21pm Arriving: Miami Airport, (MIA) at 5.25pm

Thu 17 Jan - American Airlines 62 - Economy - 8h 40m Departing: Miami Airport, (MIA) at 6.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.05am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes cancel original Delta please

May I cancel original Delta? We can't really use it for future, it is partially used and no value as a credit left.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue ticket as stated below for Valdson and Maria to travel on Jan. 17th from STT-Miami-Paris! that

Wow. Still expensive. Ok. Thanks.

Sent from my iPhone

AA 943 17JAN STT MIA 321P 525P M 62 17JAN MIA CDG 625P 905A 18JAN

$3526.56.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Nope. Now he says he wants them to travel from STT to Paris through Miami on Thursday Jan 17. Let start I of flights please. Economy.

Sent from my iPhone

I am sor

was not showing it, are you ready to issue?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning...this flight from Newark to Paris is the flight I kept asking you about yesterday...? it is on Iberia air couldnt? I have on hold and this is WAY better pricing than the suggestions you were giving me...this is wh' mad when all avenues are not researched...argh..

Begin forwarded message:

From: "American Express Travel" <>
Subject: Itinerary for GOMES DE MELO/MARIA DA CONCEICAO 16JAN19 YQQJVZ
Date: January 15, 2019 at 7:38:32 AM EST
To:

FLIGHTS' HOTELS' CARSI CRUISES

RECORD LOCATOR: YQQJVZ

## YOUR TRIP DETAILS

This itinerary is a reservation only. This reservation will not be ticketed or pric ticketing authorization is received. Please contact your travel office by 11:59 this entire reservation will automatically cancel.

## YOUR TRIP DETAILS (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, please contac Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.comibangage</u> 

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT
Charlotte Amalie to Newark
FLIGHT UA 1482

## DEPARTING

Wed. Jan 16 2019, 03:25 PM
Charlotte Amalie
Cyril E King Airport (STT)

## ARRIVING

Wed. Jan 16 2019, 06:56 PM
Newark
Newark Liberty International (EWR)

## ARRIVING (cont.)

<table><tr><th></th><th></th><th>United Airlines</th></tr><tr><td></td><td></td><td>Operated By United Aidines</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:4 Hrs 31 Mins</td></tr><tr><td></td><td></td><td>Arrival Termlnal:Terminal C</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>V Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737-700</td></tr><tr><td></td><td></td><td>Meals: Food For Purchase</td></tr><tr><td></td><td></td><td>Baggage: NIL per adult</td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td>United Airlines: NJ0N1H</td></tr><tr><td></td><td></td><td>Newark to Paris</td></tr><tr><td></td><td></td><td>FLIGHT IB 2690</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Wed, Jan 16 2019, 10:40 PM
Newark </td></tr><tr><td></td><td></td><td>Newark Liberty International (EWR)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Thu, Jan 17 2019, 12:00 PM
Paris </td></tr><tr><td></td><td></td><td>Orly (ORY)</td></tr></table>

## ARRIVING (cont.)

Iberia
Operated By Openskies For Level France
Non-stop
Duration: 7 Hrs 20 Mins
Departure Terminal: Terminal B
Arrival Terminal: Terminal Orly-Ouest

FLIGHT INFORMATION
E Economy Class
Airbus Industrie A330-200
Meals: Breakfast Dinner
Baggage: 2PC per adult

FLIGHT CONFIRMATION
Iberia: LUIFSR

TRAVELLER INFORMATION
MARIA DA CONCEICAO GOMES DE MELO
VALDSN VIEIRA COTRIN

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL

## ARRIVING (cont.)

## HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, leg other select emergency coordination and assistance services, including medic referrals. PP# XXXXXXXXXXt. cash wires and more. Card Members may be r the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> the most up to date and accurate entry/exit requirements for your travel destin frequent changes. American Express cannot guarantee the accuracy of the inl provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to re marketing offers from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>www.americanexpress.com/privai</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including, b daily resort or facility fees. may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yo

## HOTLINE (cont.)

the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting. directly or indirectly. fron omissions of travel suppliers. including but not limited to delays. overbooking': services, cessation of operations, accidents or failures of equipment, or chant itineraries or schedules: or (2) acts of God, fires, earthquakes, floods, climatic acts of governmental authorities, civil unrest. strikes. riots, theft, disease, acci related to the public Internet. telecommunications lines or facilities, or third pa systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role, we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other c time to time may also provide incentives to our travel counselors. Certain sup provide compensation to us for various marketing and administrative services (or them, such as granting them access to our marketing channels, participati programs and supporting technology initiatives. In addition, we receive compe suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements. including levels compensation and incentives we receive, are subject to change. In identifying recommending itineraries, we may consider a number of factors, including sui and your preferences. The relationships we have with suppliers may also infk suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington Travel Registration Number: UBI#600469694, Iowa: TAM 669 Registered Iowa

## HOTLINE (cont.)

<u>Prnta_i Statement I Vtstt the Centurion Card..vtbstte</u>

To learn more about <u>email</u> security or report <u>a</u> suspicious e-mail. please visit us at <u>americanexpress.corniohishmg.</u> 0 2015 Amencan Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the rigl preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $7053.12 ($3526.56 per ticket).

• Ticket is refundable, changes are subject to difference in fare.

• Thu 17 Jan - American Airlines 943 - Economy - 3h 4m Departing: Cyril E. King Airport, St. Thomas (STT) at 3.21pm Arriving: Miami Airport, (MIA) at 5.25pm

Thu 17 Jan - American Airlines 62 - Economy - 8h 40m Departing: Miami Airport, (MIA) at 6.25pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.05am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Centurion Relationship Manager
████████████████████
Hours: Mon through Friday 9AM-530PM EST

yes cancel original Delta please

## HOTLINE (cont.)

May I cancel original Delta? We can't really use it for future, it is partially used and no value as a credit left.

Regards,
Natalia (Natasha) Molotkova



Hours: Mon through Friday 9AM-530PM EST

SIT-Miami-Paris! Please thanks issue ticket as stated below for Valdson and Maria to travel on Jan. 17th from

Wow. Still expensive. Ok. Thanks.

Sent from my iPhone

AA 943 17JAN STT MIA 321P 525P AA 62 17JAN MIA CDG 625P 905A 18JAN

$3526.56.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Nope. Now he says he wants them to travel from STT to Paris through Miami on Thursday Jan 17. Let start fresh! Options with best price and least amount of flights please. Economy.

Sent from my iPhone

## HOTLINE (cont.)

am sorry I

was not showing it, are you ready to issue?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning...this flight from Newark to Paris is the flight I kept asking you about yesterday...? it is on Iberia air...why could your colleague find it but you couldnt? I have on hold and this is WAY better pricing than the suggestions you were giving me...this is when Jeffrey eats me alive...he gets extremely mad when all avenues are not researched...argh...

Begin forwarded message:

From: "American Express Travel"
Subject: Itinerary for GOMES DE MELO/MARIA DA CONCEICAO 16JAN19 YQQJVZ
Date: January 15, 2019 at 7:38:32 AM EST
To: 

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR: YQQJVZ

## HOTLINE (cont.)

## YOUR TRIP DETAILS

This itinerary is a reservation only. This reservation will not be ticketed or price guaranteed until ticketing authorization is received. Please contact your travel office by 11:59 PM on January 15, or this entire reservation will automatically cancel.

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept incoming messages. If you have any questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/bacioaqe</u> 

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Charlotte Amalie to Newark

FLIGHT UA 1482

## DEPARTING

Wed, Jan 16 2019, 03:25 PM
Charlotte Amalie
Cyril E King Airport (STT)

## DEPARTING (cont.)

## ARRIVING

Wed, Jan 16 2019, 06:56 PM
Newark
Newark Liberty International (EWR)

United Airlines

Operated By United Airlines

Non-stop
Duration:4 Hrs 31 Mins
Arrival Term'nal:Terminal C

## FLIGHT INFORMATION

V Economy Class
Boeing 737-700
Meals: Food For Purchase
Baggage: NIL per adult

## FLIGHT CONFIRMATION

United Airlines: NJ0N1H

Newark to Paris

FLIGHT IB 2690

## DEPARTING

Wed, Jan 16 2019, 10:40 PM
Newark
Newark Liberty International (EWR)

## DEPARTING (cont.)

ARRIVING

Thu, Jan 17 2019, 12:00 PM
Paris
Orly (ORY)

Iberia

Operated By Openskies For Level France

Non-stop
Duration:7 Hrs 20 Mins
Departure Terminal:Terminal B
Arrival Terminal:Terminal Orly-Ouest

FLIGHT INFORMATION

E Economy Class
Airbus Industrie A330-200
Meals: Breakfast Dinner
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Iberia: LUIFSR

TRAVELLER INFORMATION

MARIA DA CONCEICAO GOMES DE MELO

VALDSON VIEIRA COTRIN

## DEPARTING (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal, financial or other select emergency coordination and assistance services. including medical and legal referrals, PPtt XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

- Header: "View and manage your Trip by logging onto American Express Travel."

- Section: "Entry and Exit Information for Travel"
  - Recommendation: periodically review entry/exit requirements at www.Visacentral.com
  - Disclaimer: American Express cannot guarantee accuracy and disclaims liability for inaccurate/incomplete information.

- Emails/privacy:
  - You may receive customer service emails even if you've opted out of marketing.
  - Privacy statement: www.americanexpress.com/privacy

- Itinerary/PDF:
  - See attached itinerary PDF or link for full terms and conditions.
  - If unable to view PDF, install Adobe Acrobat Reader: http://www.adobe.com/products/acrobat/readstep.html

- Closing: "Thank you for choosing American Express Centurion Travel Service and have a pleasant trip."

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries. affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers. including but not limited to delays. overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares. itineraries or schedules: or (2) acts of God, fires, earthquakes. floods. climatic aberrations. acts of governmental authorities, civil unrest. strikes, riots, theft, disease. accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals. and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive. are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number. USI#600469694. Iowa: TM/ 669 Registered Iowa Travel Agency.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Evros' Is in no way responsible or liable for the actions of tho service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are rosponsiblo for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data far servicing purposes.



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