Key information from the email:

*   **From:** Natalia Molotkova
*   **Sent:** Tue 6/5/2018 1:54:27 PM
*   **Subject:** Cancel Tikcet for [redacted]

Title: American Express V

- Document: email thread (title/context: "American Express V")
- Participants: sender/recipient names are redacted; one sender signs as "Centurion Relationship Manager" (name redacted)
- Dates/times shown:
  - Jun 5, 2018, 9:33 AM (email)
  - Jun 1, 2018, 4:45 PM (email)
  - Office hours in signature: Mon through Friday 9AM–5:30PM EST
- Key content (verbatim where short):
  - "USED VALUE IS HIGHER THAN TOTAL TKT VALUE"
  - "NO REFUND DUE ON THIS TKT."
  - "So, if she might fly back to Rostov, we can exchange ticket, but no refund."
  - Earlier comment: "Ok..too bad. I do not believe she will go back to Rustov...but I don't know. We will just have to let it be."
- Metadata: multiple blocks of text are redacted/blacked out (likely email addresses/phone/details)

Done, refund might take up to two billing cycles.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes, Please cancel thanks

On Jun 1, 2018, at 4:33 PM, Natalia Molotkova <████████████████████████████████>
wrote:

Yes, refundable, can't tell you how much refund will be: IN CASE OF CANCELLATION AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FLOWN. Ok to cancel?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No, Aeroflot doesn't allow to re-book later, use as a credit. But I think we issued her ticket as refundable, let me have a look. Regards, Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Mwill

not take her flight from Rustov to NY...we need to cancelfor credit? not sure...

5:20pm

to arriveJFK via Aeroflot#102 (Rec. Loc.

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