To: 
From: Molotkova
Sent: Tue 4/23/2019 2:26:01 PM
Subject: Change  ticket

Title: American Express ®

OK, I requested refund for current ticket - $704.54. Refund takes up to two billing cycles.

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $729.90.

• Ticket is non-refundable, EIJR35.00 change penalty applies plus difference in fare

## • Wed, 24 Apr - Aeroflot 261 - Economy - 4h Om

Departing: Moscow Sheremetyevo Airport (SVO) at 6:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 9:00 pm

Please reply to this email and provide your authorization to proceed.

## <u>Re ards,</u>

(Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Flights tomorrow around 5:00PM, which one will work?

AF/SU 4935 SVO CDG 600P 900P

AF 1745 SVO CDG 645P 940P

## Regards,

(Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

She is checked in for today's flight. Do you know what happened? Flight hasn't departed as yet, I
can uncheck her and see if we can change ticket? She is definitely not going today?

*   **Sender:** Natasha Molotkova, Centurion Relationship Manager.
*   **Issue:** Passenger missed flight from Moscow to Paris.
*   **Request:** Change the ticket for a flight departing Moscow on April 24th around 5 PM to Paris. Passenger is checked in for the original flight, but hasn't departed yet.
*   **Service Hours:** Mon through Friday 9AM-530PM EST.