To: Amex Centurian Travel
From: 
Sent: Thur 6/21/2018 3:32:03 PM
Subject: Re: Missed a flight for Bach's. OZVGPO

good deal..

Key information from the image:

*   **Natalia Molotkova**, a Centurion Relationship Manager, is communicating about flight itineraries and seat confirmations.
*   Seats are confirmed and viewable on Lufthansa.com.
*   There's an issue with seat confirmation for July 11 for Mira and the kids on Lufthansa flights.
*   Money from a July 5th flight was used for a new July 4th flight.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

morning! thank you! :)

On Jun 21, 2018, at 9:18 AM, Natalia Molotkova <████████████████████████████████> wrote:

Working on seats now.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue the tickets for the flights shown below for July 4...etc....thanks

On Jun 20, 2018, at 6:08 PM, Natalia Molotkova <██████████████████████████> wrote:

International portion Mr. Bach

Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $300.00. • Ticket is non-refundable, $300.00 change penalty applies plus difference in fare • Code share: LUFTH CITYLINE • Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

Fri 05 Jul - Lufthansa 1950 - Economy -1h 10m Departing: Munich Airport, (MUC) at 10.40am Arriving: Pisa Intl Airport, (PSA) at 11.55am

• Sat 08 Sep - Lufthansa 1131 - Economy - 2h 10m Departing: Barcelona Intl Airport, (BCN) at 1.50pm Arriving: Frankfurt am Main Airport, (FRA) at 4.00pm

Sat 08 Sep - Lufthansa 420 - Economy - 8h 25m Departing: Frankfurt am Main Airport, (FRA) at 5.55pm Arriving: Boston Logan Intl Airport, (BOS) at 8.20pm

Family:

Your response is required to complete this reservation. Prices and availability are subject to change. • Total air reservation, including taxes and fees: $5834.13.

• Ticket is non-refundable, $300.00 change penalty applies plus difference in fare

• Code share: LUFTH CITYLINE

• Thu 04 Jul - Lufthansa 425 - Economy - 7h 15m Departing: Boston Logan Intl Airport, (BOS) at 8.10pm Arriving: Munich Airport, (MUC) at 9.25am

Fri 05 Jul - Lufthansa 1950 - Economy - 1h 10m Departing: Munich Airport, (MUC) at 10.40am Arriving: Pisa Intl Airport, (PSA) at 11.55am

• Wed 15 Aug - Lufthansa 183 - Economy - 1h 10m Departing: Berlin Tegel Airport, (TXL) at 10.45am Arriving: Frankfurt am Main Airport, (FRA) at 11.55am

Wed 15 Aug - Lufthansa 422 - Economy - 7h 55m Departing: Frankfurt am Main Airport, (FRA) at 1.05pm Arriving: Boston Logan Intl Airport, (BOS) at 3.00pm Please reply <mark>to</mark> this email and provide <mark>your</mark> authorization <mark>to</mark> proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. All this sounds good. If we must pay for the new seats, ok.

Sent from my iPhone

On Jun 20, 2018, at 5:53 PM, Natalia Molotkova wrote:

See what you can do for us that costs us the least amount of money. Appreciate it

Sent from my iPhone

On Jun 20, 2018, at 5:42 PM, Natalia Molotkova wrote:

New fare on International flights fro Mr. Bach, with departure on July 4 - is $1718.81 (we issued ticket at 177 For family - total 5834.13 (we paid $6021.13). New flight will be LH 425 04JUL BOS MUC 810P 925A 05JUL LH1950 05JUL MUC PSA 1040A 1155A OK to void tickets and issue new ones? Will try to use fee we paid fro seats, but no guarantee. I probably will be leaving at 630pm.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

- Document type: email thread (multiple replies)
- Organization/role: Centurion Relationship Manager
- Primary correspondent: Natalia (Natasha) Molotkova (Centurion Relationship Manager)
- Office hours shown: Mon through Friday 9AM–5:30PM EST
- Dates/times in thread: Jun 20, 2018 — 9:30 AM; 10:32 AM; 5:28 PM (redacted sender names/tags present)
- Redactions: Several sender/recipient names or addresses blacked out

Key content / action items:
- Issue: flight change(s) and seat purchases; discussion of change fees vs seat fees
- Policy noted: seats purchase is non‑refundable but can be changed; voiding tickets to avoid change fee would require repurchasing
- Change-fee concern: change fee may be higher than original seat fee; Natalia will try to speak with LH (Lufthansa) to apply money paid for seats
- Travel timing: passengers would fly out on July 4 (one message says landing on July 5)
- Flights mentioned: Lufthansa #425 connecting to #1950
- Customer comments: “what a pain! and we bought seats….can we change?”; “Super. Issue please”; “Excellent! Thank you for checking. We always like to save money!!”
- Device signatures: several messages include “Sent from my iPhone”

## Regards, (cont.)

On Jun 20, 2018, at 10:14 AM, Natalia Molotkova █████████████████████████ wrote:

## Family:

International portion adult - $2297.71, child $1861.71 (total $6021.13) - non-refundable with $300.00 change European flight - adult $343.20, child - $288.40 (total $920.00). Non-refundable, chnage fee EUR70.00

Grand total $6941.13.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

=1, it is actually cheaper to issue separate tickets: International and European. Mr. Bach - total will be $2119.61 ($1773.81 International portion, non-refundable, change fee is $300.00, Eur 70.00 change fee). Pricing family - also cheaper.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Agree...

put him in coach with his family. Small kids...I know they all want to be together thank you!

On Jun 20, 2018, at 9:30 AM, Natalia Molotkova <██████████████████████████████> wrote:

I am sorry, I looked, and the way flights were put in writing was very confused, what she emailed you below i Here is the thing - lower fare combination fro Mr. Bach is with one of the legs in business (his family still in cc $4094.21, if I put him in coach with family - fare is $4503.21. Please advise.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OMG, I checked and double checked, and still missed it, fixing. Regards,

Natalia (Natasha) Molotkova

## Agree... (cont.)

Centurion Relationship Manager
██████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning Natasha! We missed a flight! See below from Mira. Can you please add in Look at original email
Sent from my iPhone
Begin forwarded message:

From: Mira Voigt <████████████████████>
Date: June 19, 2018 at 7:09:48 PM EDT
To: ████████████████████
Subject: Itinerary for BACH/JOSCHA 05JUL18 OZVGPO

Hello, thank you for your quick reply! There is one flight missing ( flight Munich to Berlin). If you combine the flight Pisa - Munich-Berlin the connection attached should work fine. It might be better to flight one day earlier in Pisa (we forgot to count in the time delay). Everything else looks fine. Thank you very much!!! Have a wonderful summer! All the best, Mira and Joscha

## 8:10 pm — 9:25 am

Boston - Munich

<u>Lufthansa 425 • Wide-body jet Airbus A340-600</u> Change planes in Munich (MUC)

10:40 am — 11:55 am
Munich - Pisa

Lufthansa 1950 • Regional jet • Canadair Regional Jet 900 Operated by Lufthansa CityLine

Pisa - Muenchen - Berlin ( 2 adults, 2 kids age 4 and 8)
12:40 pm — 2:00 pm
Pisa - Munich

## 8:10 pm — 9:25 am (cont.)

3:00 pm — 4:05 pm
Munich - Berlin

Lufthansa 2042 · Narrow-body jet · Airbus A320-100/200

Berlin - Frankfurt-Boston ( 1 adult, 2 kids age 4 and 8)

Anfang der weitergeleiteten Nachricht:

Von: █████████████████████████
Betreff: Wtr: Itinerary for BACH/JOSCHA 05JUL18 OZVGPO
Datum: 19. Juni 2018 um 14:17:26 GMT-4
An: Joscha Bach <██████████████████, Mira Bach █████████████████>

Please double check the flights for accuracy...confirm back to me and I will purchase! :) Lesley

Begin forwarded message:

From: "American Express Travel" <u><itinerarymvamextravel.com></u> Subject: Itinerary for BACH/JOSCHA 05JUL18 OZVGPO Date: <u>June</u> 19 2018 <u>at</u> 10:45:31 AM EDT To:

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View your Trips

American Express Travel OZVGPO
Record Locator

## 8:10 pm — 9:25 am (cont.)

CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT

### Flight — 05 Jul 2018
| Field | Value |
|---|---|
| Airline | Lufthansa |
| Airline Record Locator | NFRKYL |
| Flight / Class | LH 425 — Y (Economy Class) |
| Origin | Boston, Logan International |
| Destination | Muenchen, Franz Josef Strauss |
| Departing | 08:10 PM (05 Jul 2018) |
| Arriving | 09:25 AM (06 Jul 2018) |
| Departure Terminal | Terminal E |
| Arrival Terminal | Terminal 2 |
| Estimated Time | 7 Hrs 15 Mins |
| Stops | Non-stop |
| Status | Confirmed |

### Flight — 06 Jul 2018
| Field | Value |
|---|---|
| Airline | Lufthansa |
| Airline Record Locator | NFRKYL |
| Flight / Class | LH 1950 — T (Economy Class) |
| Origin | Muenchen, Franz Josef Strauss |
| Destination | Pisa, Galileo Galilei |
| Departing | 10:45 AM (06 Jul 2018) |
| Arriving | 11:55 AM (06 Jul 2018) |
| Departure Terminal | Terminal 2 |
| Arrival Terminal | — |
| Estimated Time | 1 Hr 10 Mins |
| Stops | Non-stop |
| Status | Confirmed |

## 8:10 pm — 9:25 am (cont.)

## Wednesday 11 Jul 18

## Flight Information

<table><tr><th>Date </th><th>11 Jul 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 1951 T Economy Class</td></tr><tr><td>Origin </td><td>Pisa. Galileo Galilei</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>12:40 PM</td></tr><tr><td>Arriving </td><td>02:00 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 20 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Sunday 02 Sep 18

## Flight Information

<table><tr><th>Date </th><th>02 Sep 2018</th></tr><tr><td>Airline </td><td>Lufthansa </td></tr><tr><td>Airline Record Locator</td><td>NFRKYL </td></tr><tr><td>Flight/Class </td><td>LH 2035 Y Economy Class</td></tr><tr><td>Origin </td><td>Berlin, Berlin-Tegel / Otto Lilienthal</td></tr><tr><td>Destination </td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Departing </td><td>11:00 AM</td></tr><tr><td>Arriving </td><td>12:10 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>1 Hr 10 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>02 Sep 2018</th></tr><tr><td>Airline</td><td>Lufthansa</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Airline Record Locator</th><th>NFRKYL</th></tr><tr><td>Flight/Class</td><td>LH 1812 Y Economy Class</td></tr><tr><td>Origin</td><td>Muenchen, Franz Josef Strauss</td></tr><tr><td>Destination</td><td>Barcelona, El Prat De Llobregat</td></tr><tr><td>Departing</td><td>12:50 PM</td></tr><tr><td>Arriving</td><td>02:50 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 2</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>2 Hrs</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

Saturday 08 Sep 18

## Flight Information

<table><tr><th>Date</th><th>08 Sep 2018</th></tr><tr><td>Airline</td><td>Lufthansa</td></tr><tr><td>Airline Record Locator</td><td>NFRKYL</td></tr><tr><td>Flight/Class</td><td>LH 1131 W Economy Class</td></tr><tr><td>Origin</td><td>Barcelona, El Prat De Llobregat</td></tr><tr><td>Destination</td><td>Frankfurt, Frankfurt International</td></tr><tr><td>Departing</td><td>01:50 PM</td></tr><tr><td>Arriving</td><td>04:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td>Estimated Time</td><td>2 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

## Flight Information

<table><tr><th>Date</th><th>08 Sep 2018</th></tr><tr><td>Airline</td><td>Lufthansa</td></tr><tr><td>Airline Record Locator</td><td>NFRKYL</td></tr><tr><td>Flight/Class</td><td>LH 420 W Economy Class</td></tr><tr><td>Origin</td><td>Frankfurt, Frankfurt International</td></tr><tr><td>Destination</td><td>Boston, Logan International</td></tr><tr><td>Departing</td><td>05:55 PM</td></tr><tr><td>Arriving</td><td>08:20 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal E</td></tr><tr><td>Estimated Time</td><td>8 Hrs 25 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Flight Information (cont.)

## Confirmed

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Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +

## <u>Entry and Exit Information for Travel</u> (cont.)

Mira Bach
=
Mira Voigt | stage design and illustration
www.mira-voigt.de | +1

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