To: Natalia Molotkova[natalia.molotkova@centurion.com]
From: Lesley Groff
Sent: Thur 9/7/2017 7:02:32 PM
Subject: Re: Flight for:  needs to change!

Well how nice. •thank you! Hoping we don't have to do anything else with it but have her use it!!

Sent from my iPhonc

On Sep 7, 2017, at 2:59 PM, Natalia Molotkova <███████████████> wrote:

Lesley, forgot to mention, it is refundable fare.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Yes we are!

Sent from my iPhone

On Sep 7, 2017, at 2:55 PM, Natalia Molotkova <██████████████████████████> wrote:

Super.

Sent from my iPhone

On Sep 7, 2017, at 2:54 PM, Natalia Molotkova <██████████████████████████> wrote:

And I thank you for all your emotional support, it means a lot and it helps. We are TEAM!!!

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, voided original ticket, no charge, new one on its way.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I'm with you and support you! ??

Sent from my iPhone

On Sep 7, 2017, at 2:32 PM, Natalia Molotkova

<

wrote:

Great. Issue please

Sent from my iPhone

On Sep 7, 2017, at 2:35 PM, Natalia Molotkova

wrote:

## Will be:

<table><tr><th>1</th><th>SU</th><th>103</th><th>13SEP</th><th>JFK</th><th>SVO 0710P 1115A</th></tr><tr><td>1</td><td>SU</td><td>1392</td><td>14SEP</td><td>SVO</td><td>PEE 0100P 0505P</td></tr><tr><td>2</td><td>SU</td><td>1201</td><td>22SEP</td><td>PEE</td><td>SVO 1255P 0105P</td></tr><tr><td>3</td><td>SU</td><td>122</td><td>03OCT</td><td>SVO</td><td>JFK 0800P 1100P</td></tr></table>

TOTAL FARE - USD 1275.56

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Will be: (cont.)

Hours: Mon through Friday 9AM-530PM EST

I am loosing my mind, I can't read and comprehend, fixing.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

She wants to go from Perm to Moscow on sept 22 and then depart for NY on Oct 3.

Yes I want to stay in Moscow for a little also.... so going from Perm to Moscow on 22, and Moscow - New York <u>October, 3</u> as you booked. Sorry for confusion ...

Sent from my iPhone

On Sep 7, 2017, at 2:14 PM, Natalia Molotkova <██████████████████████████████ wrote:

Hang on.. don't do anything. She is changing mind!? I'm confused ..don't do anything yet

Sent from my iPhone

On Sep 7, 2017, at 2:14 PM, Natalia Molotkova < wrote:

Will be:

1 SU 103 13SEP JFK SVO 0710P 1115A
1 SU 1392 14SEP SVO PEE 0100P 0505P

2 SU 1201 22SEP PEE SVO 1255P 0105P
2 SU 102 22SEP SVO JFK 0225P 0520P
1ADT 1015.56 1015.56

OK to change?
Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

| Field | Value |
|---|---|
|Document type|Email thread / forwarded messages (screenshot)|
|Role shown|Centurion Relationship Manager|
|Business hours|Mon through Friday 9AM–5:30PM EST|
|Device note|“Sent from my iPhone” (appears multiple times)|
|Dates / timestamps|Sep 7, 2017 at 2:07 PM; Sep 7, 2017 at 1:52:14 PM EDT|
|Subject (partial)|Re: Itinerary INCL TICKETNO … 13SEP17|
|Key quoted lines|“LOL, changing.”; “This is like a nightmare! … Can you please change the return Aeroflot flight to sept 22? Let me know the damage. Thanks.”|
|Forwarded message excerpt|Requester: Thanks … the flight from Perm to Moscow suppose to be for September, 22 not Oct,3…. maybe I can call Aeroflot and change it?|
|Action requested|Change return Aeroflot flight date to Sept 22 (instead of Oct 3); assess charges/damage|
|Redactions present|Multiple names, email addresses and blocks of text blacked out in the screenshot|

## Regards, (cont.)

SU 1201
Sukhoi SuperJet 100
One-way
Perm, Bolshoe Savino PEE
September 22, 2017 12:55 PM., to

Moscow, SheremetyevoSVO

<u>September 22, 2017 1:05 PM.</u> to flight duration: 2 hrs 10 mins

Thank you

On Sep 6, 2017, at 7:06 PM, Lesley Groff <████████████████████> wrote:

Hi███! Here is your ticket! Double check all for accuracy! Be
sure to check in on line the night before your flights and get
yourself a seat you like...I cannot get your seats as they are under
airport control already! Confirm back to me! thanks, Lesley

Begin forwarded message:
From: "American Express Travel"
<itinerary@myamextravel.com>
Subject: Itinerary INCL TICKETNO for:  13SEP17: 
Date: September 6, 2017 at 7:03:15 PM EDT
To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a
notification only address that cannot accept incoming
messages. If you have any questions, please
contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/bacmage</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for more details regarding your travel arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please click on the link to view your trip details and add link to your bookmarked favorites

## Regards, (cont.)

for easy access in the future:

View your Trips

American Express Travel
Record Locator

F-Ticket Number(s)

Wednesday 13 Sep 17

## Other Information

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>13 Sep 2017</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 103 Q Economy Class</td></tr><tr><td>Origin </td><td>New York, John F Kennedy International</td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing </td><td>07:10 PM</td></tr><tr><td>Arriving </td><td>11:15 AM/ 14 Sep 2017</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>9 Hrs 5 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>Unassigned </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Thursday 14 Sep 17

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information (cont.)

<table><tr><th>Date </th><th>14 Sep 2017</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 1392 Q Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>Perm, Bolshoye Savino</td></tr><tr><td>Departing </td><td>01:00 PM</td></tr><tr><td>Arriving </td><td>05:05 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>2 Hrs 5 Mins</td></tr><tr><td>Stops </td><td>Non-stop </td></tr><tr><td>Seats </td><td>Unassigned </td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 03 Oct 17

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information

<table><tr><th>Date</th><th>03 Oct 2017</th></tr><tr><td>Airline</td><td>Aeroflot</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>So 1201 N Economy Class</td></tr><tr><td>Origin</td><td>Perm, Bolshoye Savino</td></tr><tr><td>Destination</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing</td><td>12:55 PM</td></tr><tr><td>Arriving</td><td>01:05 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>2 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>Unassigned</td></tr><tr><td>Confirmed</td><td></td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information

<table><tr><th>Date </th><th>03 Oct 2017</th></tr><tr><td>Airline </td><td>Aeroflot </td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class </td><td>SU 122 N Economy Class</td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td></tr><tr><td>Destination </td><td>New York, John F Kennedy International</td></tr><tr><td>Departing </td><td>08:00 PM</td></tr><tr><td>Arriving </td><td>11:00 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Arrival Terminal</td><td>Terminal 1</td></tr></table>

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## Flight Information (cont.)

<table><tr><th></th><th>Estimated Time</th><th>10 Hrs</th></tr><tr><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td>Seats</td><td>Unassigned</td></tr><tr><td></td><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit</u></td><td><u>Information for Travel</u></td><td></td></tr></table>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public intemet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American

# CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID
PASSPORT (cont.)

## PDF itinerary attachment: (cont.)

Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

The image is a black square.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service prcmdors who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rolating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or loos you authorize. Wo reserve the right to note profile and preference data for servicing purposes.