To: Amex Centurian Travel
From: Lesley Groff
Sent: Thur 1/31/2019 6:58:57 PM
Subject: Re: Itinerary for 02FEB19

no worries. thanks

On Jan 31, 2019, at 1:53 PM, Natalia Molotkova
<██████████████████████████████████████> wrote:

Sorry, some hotels are not a HUGE partners of AMEX. Sending you ticket.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

I’ll do it! not to worry!
thank you for your help

On Jan 31, 2019, at 1:48 PM, Natalia Molotkova <blackened out> wrote:

Hotel is not showing any rates in our system, called hotel, reservation agent couldn't find my agency a on-line.

Will you book room on-line yourself or you want me to do?
https://www.melia.com/en/hotels/italy/milan/me-milan-il-duca/index.html

You can do pre-paid rate on line and no need to fill the form. In-house reservations are closed fro teh than on-line.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Yes, with hotel on phone now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Key Information:

*   Air Bag Allowance: Each piece up to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters.
*   2nd Checked Bag Fee (CDG LIN & LINCDG): USD70.00/AF/UP to 50 pounds/23 kilograms and up to 62 linear inches/158 linear centimeters.
*   Carry-on Allowance: Up to 26 pounds/12 kilograms and up to 45 linear inches/115 linear centimeters.
*   Total air reservation (including taxes and fees): $466.70.
*   Ticket is non-refundable, $80.00 change penalty applies plus difference in fare.
*   Flights:
    *   Sat 02 Feb - Air France 1012 - Economy - 1h 30m - CDG to LIN
    *   Wed 06 Feb - Air France 1313 - Economy - 1h 35m - LIN to CDG
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Contact Hours: Mon through Friday 9AM-530PM EST.

- Visible text: "Let me check what fare it would be with checked bag, working on hotel."
- Signature (name redacted) — Role: Centurion Relationship Manager; email redacted; Hours: Mon through Friday 9AM–5:30PM EST
- Message excerpt (names redacted): "Hi [redacted]... we are ready to issue this ticket for [redacted] as shown below. May we please book need to add the hotel stay and get the 3rd party credit card form to pay. thanks, [redacted]"
- Forwarded message header:
  - From: "American Express Travel" <redacted>
  - Subject: Itinerary for [redacted] 02FEB19
  - Date: January 31, 2019 at 10:16:52 AM EST
  - To: [redacted]
- Miscellaneous: "FLIGHTS | HOTELS | CARS | CRUISES"
- Record locator: [redacted]
- Section heading: "YOUR TRIP DETAILS"

- Reservation: This itinerary is a reservation only; will not be ticketed until ticketing authorization is received.
- Notice: DO NOT REPLY TO THIS EMAIL — sent from a non-monitored address (customer service phone redacted).
- Baggage info: https://myamextravel.com/baggage
- Other information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT"

Flight details
- Route: Paris → Milan
- Airline / Flight: AF 1012
- Departing: Sat, Feb 02 2019, 12:20 PM — Paris, Charles De Gaulle (CDG)
- Arriving: Sat, Feb 02 2019, 01:50 PM — Milan

| Detail                | Information                     |
|-----------------------|---------------------------------|
| Airline               | Air France                      |
| Flight Number         | AF 1313                         |
| Route                 | Milan to Paris                  |
| Departure Date/Time   | Wed, Feb 06 2019, 08:30 PM     |
| Departure Location    | Milan, Linate (LIN)             |
| Arrival Date/Time     | Wed, Feb 06 2019, 10:05 PM     |
| Flight Type           | Non-stop                        |
| Flight Duration       | 1 Hr 30 Mins                    |
| Departure Terminal    | Terminal 2 F                    |
| Class                 | P First Class                   |
| Aircraft              | Airbus Industrie A318           |
| Meals                 | Snack                           |
| Baggage               | 1PC per adult                   |

- Route: Paris — Charles De Gaulle (CDG)
- Airline: Air France (Operated by Air France)
- Non‑stop
- Duration: 1 hr 35 mins
- Arrival Terminal: Terminal 2F
- Class: N Economy Class
- Aircraft: Airbus Industrie A320-100/200
- Meals: Snack
- Baggage: 1 PC per adult
- Flight confirmation: Air France — [redacted]
- Traveller information: [redacted]
- Note: Emergency assistance/hotline information present at bottom

the costs charged by third-party service providers

1-800-333-AMEX (toll-free) 1-



(direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review E the most up to date and accurate entryrexit requirements for your tray frequent changes. American Express cannot guarantee the accuracy c provided and expressly disclaims any liability for any inaccurate or inc contained on that site.

You may receive customer service emails even if you have requested marketing offers from American Express. For details about our e-mail the American Express Privacy Statement at <u>www.americanexpress.co</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have AdobE to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service a

Please be advised that certain mandatory hotel-imposed charges, incl daily resort or facility fees, may be applicable to your stay and payabl. check-out from the property. You may wish to inquire with the hotel b the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Comp subsidiaries, affiliates and representatives (collectively, "Amex") act aE

## <u>Entry and Exit Information for Travel</u> (cont.)

suppliers and you understand and agree that Amex shall not be liable expense or damage to persons or property resulting, directly or indire< omissions of travel suppliers, including but not limited to delays, overt services, cessation of operations, accidents or failures of equipment, itineraries or schedules: or (2) acts of God, fires. earthquakes. floods. acts of governmental authorities, civil unrest, strikes, riots, theft, diser related to the public internet. telecommunications lines or facilities, or systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers arrangements that meet your individual needs. We consider various f travel suppliers to you and recommending specific itineraries. In this r independent third party and not as a fiduciary. We want you to be am pay us commissions as well as incentives for reaching sales targets o time to time may also provide incentives to our travel counselors. Ce' provide compensation to us for various marketing and administrative for them. such as granting them access to our marketing channels. pz programs and supporting technology initiatives. In addition, we receiv. suppliers when customers use the American Express Card or other AT products to pay for supplier products and services. From time to time business relationships with suppliers and these arrangements, includi compensation and incentives we receive. are subject to change. In idE recommending itineraries. we may consider a number of factors, inch.. and your preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

Califomia State Seller of Travel Registration Number: 1022318. Wash Travel Registration Number: UBI#600469694. Iowa: TA# 669 Register

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Air:

BAG ALLOWANCE -CDG LIN-01P/AF/EACH PIECE UP TO 50 POUNDS/23 KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS 2ND CHECKED BAG FEE-CDG LIN-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS BAG ALLOWANCE -LINC DG-01P/AF/EACH PIECE UP TO 50 POUNDS/23 KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS 2NDCHECKED BAG FEE-LINCDG-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS CARRY ON ALLOWANCE CDGLIN LINCDG-01P/AF 01/UP TO 26 POUNDS/12 KILOGRAMS AND UP TO 45 LINEAR INCHES/115 LINEAR CENTIMETERS

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $466.70.

• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare

• Sat 02 Feb - Air France 1012 - Economy - 1h 30m Departing: Paris Charles de Gaulle Airport, (CDG) at 12.20pm Arriving: Linate Airport, Milan (LIN) at 1.50pm

## • Wed 06 Feb - Air France 1313 - Economy - 1h 35m

Departing: Linate Airport, Milan (LIN) at 8.30pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.05pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

## • Wed 06 Feb - Air France 1313 - Economy - 1h 35m (cont.)

Key Information:

*   Email chain regarding a ticket for 02FEB19
*   Sender: Lesley
*   Recipient: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   American Express Travel involved.
*   Hours: Mon through Friday 9AM-530PM EST
*   Record Locator exists.
*   Inquiry about fares with checked bag and hotel stay.

## • Wed 06 Feb - Air France 1313 - Economy - 1h 35m (cont.)

| Field | Details |
|---|---|
|Route|Paris → Milan|
|Flight|AF 1012|
|Departing|Sat, Feb 02 2019 — 12:20 PM|
|Departure airport|Paris — Charles De Gaulle (CDG)|
|Reservation status|This itinerary is a reservation only. Will not be ticketed until ticketing authorization is received. Contact travel office by 5:00 or the reservation will automatically cancel.|
|Baggage info|https://myamextravel.com/baggage |
|Other requirements|Citizens of France must carry a valid passport|
|Contact / notes|Do not reply to this email. Service phone number in image is redacted.|

## • Wed 06 Feb - Air France 1313 - Economy - 1h 35m (cont.)

| Information       | Details                       |
|--------------------|-------------------------------|
| Arriving Date      | Sat, Feb 02 2019, 01:50 PM     |
| Arriving Location  | Milan, Linate (LIN)             |
| Airline            | Air France                    |
| Flight Type        | Non-stop                      |
| Duration           | 1 Hr 30 Mins                  |
| Departure Terminal | Terminal 2 F                  |
| Class              | P First Class                 |
| Aircraft           | Airbus Industrie A318           |
| Meals              | Snack                         |
| Baggage            | 1PC per adult                |
| Flight Number      | AF 1313                       |
| Departing Date     | Wed, Feb 06 2019, 08:30 PM     |
| Departing Location | Milan, Linate (LIN)            |

## • Wed 06 Feb - Air France 1313 - Economy - 1h 35m (cont.)

## ARRIVING

*   **Arrival:** Wed, Feb 06 2019, 10:05 PM, Paris, Charles De Gaulle (CDG)
*   **Airline:** Air France (operated by Air France)
*   **Flight Type:** Non-stop
*   **Duration:** 1 Hr 35 Mins
*   **Arrival Terminal:** Terminal 2 F
*   **Flight Information:** N Economy Class, Airbus Industrie A320-100/200, Meals: Snack, Baggage: 1PC per adult
*   **Flight Confirmation:** Air France: [redacted]
*   **Traveller Information:** [redacted]
*   **Emergency Assistance:** Contact global hotline

## ARRIVING (cont.)

When you travel more than 100 miles from home, you have 24/7 medical, le
other select emergency coordination and assistance services, including med
referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be
the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-███████████ (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.V</u> the most up to date and accurate entry/exit requirements for your travel des' frequent changes. American Express cannot guarantee the accuracy of the i provided and expressly disclaims any liability for any inaccurate or incompl€ contained on that site.

You may receive customer service emails even if you have requested not to marketing offers from American Express. For details about our e-mail practi the American Express Privacy Statement at <u>wvvw.americanexpress.com/pri%</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrol to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and ha,

Please be advised that certain mandatory hotel-imposed charges, including, daily resort or facility fees, may be applicable to your stay and payable to th check-out from the property. You may wish to inquire with the hotel before the existence and amount of such charges.

## <u>Entry and Exit Information for Travel</u> (cont.)

Liability Statement. American Express Travel Related Services Company, I subsidiaries, affiliates and representatives (collectively, "Amex") act as an al suppliers and you understand and agree that Amex shall not be liable for an expense or damage to persons or property resulting, directly or indirectly. frc omissions of travel suppliers. including but not limited to delays, overbookin services. cessation of operations, accidents or failures of equipment. or cha itineraries or schedules: or (2) acts of God, fires. earthquakes. floods. clime acts of governmental authorities, civil unrest. strikes, riots, theft. disease. ac related to the public internet. telecommunications lines or facilities. or third systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mi arrangements that meet your individual needs. We consider various factors travel suppliers to you and recommending specific itineraries. In this role. w' independent third party and not as a fiduciary. We want you to be aware the pay us commissions as well as incentives for reaching sales targets or other time to time may also provide incentives to our travel counselors. Certain s provide compensation to us for various marketing and administrative service for them, such as granting them access to our marketing channels. participe programs and supporting technology initiatives. In addition. we receive corn suppliers when customers use the American Express Card or other America products to pay for supplier products and services. From time to time we mi business relationships with suppliers and these arrangements, including lew compensation and incentives we receive, are subject to change. In identifyir recommending itineraries. we may consider a number of factors. including s and your preferences. The relationships we have with suppliers may also in suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washingtor Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Icie.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider

American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pri

Hotel is not showing any rates in our system, called hotel, reservation agent couldn't find my agency as a trav
Will you book room on-line yourself or you want me to do?
https://www.melia.com/en/hotels/italy/milan/me-milan-il-duca/index.html

You can do pre-paid rate on line and no need to fill the form. In-house reservations are closed fro teh day, an line.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Yes, with hotel on phone now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@ [REDACTED]
Hours: Mon through Friday 9AM-530PM EST

ok super..so she is allowed a checked bag with the ticket we are buying...please issue ticket as stated below

On Jan 31, 2019, at 1:36 PM, Natalia Molotkova <[REDACTED]> wrote:

## <u>Entry and Exit Information for Travel</u> (cont.)

Air:

BAG ALLOWANCE -CDG LIN-01P/AF/EACH PIECE UP TO 50 POUNDS/23 KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS 2ND CHECKED BAG FEE-CDG LIN-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS BAG ALLOWANCE -LING DG-01P/AF/EACH PIECE UP TO 50 POUNDS/23 KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS 2NDCHECKED BAG FEE-LINCDG-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS CARRY ON ALLOWANCE CDGLIN LINCDG-01P/AF 01/UP TO 26 POUNDS/12 KILOGRAMS AND UP TO 45 LINEAR INCHES/115 LINEAR CENTIMETERS

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: 5466.70.

• Ticket is non-refundable, 580.00 change penalty applies plus difference in fare

## • Sat 02 Feb - Air France 1012 - Economy - 1h 30m

Departing: Paris Charles de Gaulle Airport, (CDG) at 12.20pm Arriving: Linate Airport, Milan (LIN) at 1.50pm

• Wed 06 Feb - Air France 1313 - Economy - 1h 35m Departing: Linate Airport, Milan (LIN) at 8.30pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.05pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

@

Hours: Mon through Friday 9AM-530PM EST

great! thanks

Let me check what fare it would be with checked bag, working on hotel.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

- From: "American Express Travel"
- Subject: Itinerary for [REDACTED] — includes "02FEB19"
- Date: January 31, 2019 at 10:16:52 AM EST
- To: [REDACTED]
- Top note: Internal request to issue ticket for [REDACTED]; ask to add hotel stay and obtain 3rd-party credit card form for payment.
- Services shown: FLIGHTS | HOTELS | CARS | CRUISES
- Record locator: [REDACTED]
- Heading: YOUR TRIP DETAILS
- Reservation note: "This itinerary is a reservation only. This reservation will not be ticketed or priced until ticketing authorization is received. Please contact your travel office by 5:00 [time truncated] or this entire reservation will automatically cancel."
- Footer: "DO NOT REPLY TO THIS EMAIL. This message was sent from a notification-only address and cannot accept incoming messages."

## Regards, (cont.)

Service at 1-

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Other Information
• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Milan
FLIGHT AF 1012

## DEPARTING

Sat, Feb 02 2019, 12:20 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Sat. Feb 02 2019. 01:50 PM
Milan
Linate (LIN)

Air France
Operated By Air France
Non-stop

## ARRIVING (cont.)

Flight information:
*   Duration: 1 hr 30 mins
*   Departure terminal: Terminal 2 F
*   Class: P First Class
*   Aircraft: Airbus Industrie A318
*   Meals: Snack
*   Baggage: 1PC per adult
*   Air France: \[redacted]
*   Flight: AF 1313
*   Route: Milan to Paris
*   Departing: Wed, Feb 06 2019, 08:30 PM, Milan, Linate (LIN)
*   Arriving: Wed, Feb 06 2019, 10:05 PM, Paris, Charles De Gaulle (CDG)
*   Operator: Air France

## ARRIVING (cont.)

| Field | Value |
|---|---|
| Flight type | Non-stop |
| Duration | 1 Hr 35 Mins |
| Arrival Terminal | Terminal 2 F |
| Class | N Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Snack |
| Baggage | 1 PC per adult |
| Flight confirmation | Air France: (redacted) |
| Traveller information | (redacted) |
| Emergency assistance notes | 24/7 medical, legal and emergency coordination when traveling >100 miles from home; referrals, PP# XXXXXXXXXXXt, cash wires, etc. |
| Emergency hotline (toll-free) | 1-800-333-AMEX |
| Emergency hotline (direct-dial collect) | (redacted) |
| Action button shown | Manage Your Trip |

## ARRIVING (cont.)

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> the most up to date and accurate entry/exit requirements for your travel destir frequent changes, American Express cannot guarantee the accuracy of the inl provided and expressly disclaims any liability for any inaccurate or incomplete contained on that site.

You may receive customer service emails even if you have requested not to n marketing otters from American Express. For details about our e-mail practice the American Express Privacy Statement at <u>www.americanexpress.com/priva</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobe to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including. t daily resort or facility fees, may be applicable to your stay and payable to the check-out from the property. You may wish to inquire with the hotel before yc the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries, affiliates and representatives (collectively, "Amex") act as an age suppliers and you understand and agree that Amex shall not be liable for any expense or damage to persons or property resulting, directly or indirectly, fror omissions of travel suppliers, including but not limited to delays, overbooking* services, cessation of operations, accidents or failures of equipment, or chant itineraries or schedules; or (2) acts of God, fires, earthquakes. floods, climatic acts of governmental authorities. civil unrest, strikes, riots, theft, disease, acc: related to the public internet, telecommunications lines or facilities, or third pa systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak

## <u>Entry and Exit Information for Travel</u> (cont.)

arrangements that meet your individual needs. We consider various factors in travel suppliers to you and recommending specific itineraries. In this role. we independent third party and not as a fiduciary. We want you to be aware that pay us commissions as well as incentives for reaching sales targets or other .j time to time may also provide incentives to our travel counselors. Certain sic provide compensation to us for various marketing and administrative services for them. such as granting them access to our marketing channels. participati programs and supporting technology initiatives. In addition, we receive compE suppliers when customers use the American Express Card or other American products to pay for supplier products and services. From time to time we may business relationships with suppliers and these arrangements, including level, compensation and incentives we receive. are subject to change. In identifying recommending itineraries. we may consider a number of factors, including su and your preferences. The relationships we have with suppliers may also inn' suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington f. Travel Registration Number: UBI#600469694. Iowa: TM 669 Registered Iowa

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge

## <u>Entry and Exit Information for Travel</u> (cont.)

responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the genii and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to no purposes.

<table><tr><th>Air: </th></tr><tr><td>BAG ALLOWANCE -CDG LIN-01P/AF/EACH PIECE UP TO 50 POUNDS/23
KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS
2ND CHECKED BAG FEE-CDG LIN-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR
AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS
BAG ALLOWANCE -LINC DG-01P/AF/EACH PIECE UP TO 50 POUNDS/23
KILOGRAMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS
2NDCHECKED BAG FEE-LINCDG-USD70.00/AF/UP TO 50 POUNDS/23 KILOGR
AMS AND UP TO 62 LINEAR INCHES/158 LINEAR CENTIMETERS
CARRY ON ALLOWANCE
CDGLIN LINCDG-01P/AF
01/UP TO 26 POUNDS/12 KILOGRAMS AND UP TO 45 LINEAR INCHES/115
LINEAR CENTIMETERS</td></tr><tr><td>Your response is required to complete this reservation. Prices and availability are subject to change.</td></tr><tr><td>• Total air reservation, including taxes and fees: $466.70.</td></tr><tr><td>• Ticket is non-refundable, $80.00 change penalty applies plus difference in fare</td></tr><tr><td>• Sat 02 Feb - Air France 1012 - Economy - 1h 30m
Departing: Paris Charles de Gaulle Airport, (CDG) at 12.20pm
Arriving: Linate Airport, Milan (LIN) at 1.50pm</td></tr><tr><td>• Wed 06 Feb - Air France 1313 - Economy -1h 35m
Departing: Linate Airport, Milan (LIN) at 8.30pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.05pm</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>great! thanks</td></tr><tr><td>Let me check what fare it would be with checked bag, working on hotel.</td></tr><tr><td>Regards, </td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>



Hours: Mon through Friday 9AM-530PM EST

HI Natasha...we are ready to issue this ticket for:  as shown below. May we please book the ticket so the hotel stay and get the 3rd party credit card form to pay. thanks, Lesley

Begin forwarded message:

From: "American Express Travel" <>
Subject: Itinerary for 02FEB19
Date: January 31, 2019 at 10:16:52 AM EST
To:

FLIGHTS | HOTELS | CARS | CRUISES

RECORD LOCATOR:

# YOUR TRIP DETAILS

This itinerary is a reservation only. This reservation will not be ticketed or price ticketing authorization is received. Please contact your travel office by 5:00 AN this entire reservation will automatically cancel.

EFTA_R1_01084526
EFTA02272703

# YOUR TRIP DETAILS (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification cannot accept incoming messages. If you have any questions, please contact Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https firnyamextravel corn/baggage</u>

Other Information

• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT

Paris to Milan

FLIGHT AF 1012

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Sat, Feb 02 2019, 12:20 PM
Paris
Charles De Gaulle (COG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Sat, Feb 02 2019, 01:50 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Air Franco

Non-stop
Duration:1 Hr 30 Mins
Departure Terminal:Terminal 2 F

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

P First Class
Airbus Industrie A318
Meals: Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

Milan to Paris

FLIGHT AF 1313

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Wed, Feb 06 2019, 08:30 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Wed, Feb 06 2019, 10:05 PM
Paris
Charles De Gaulle (CDG)

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## Air France

Operated By Air Franco

Non-stop
Duration:1 Hr 35 Mins
Arrival Termlnal:Terminal 2 F

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

N Economy Class
Airbus Industrie A320-100/200
Meals: Snack
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

TRAVELLER INFORMATION

NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL A: HOTLINE

When you travel more than 100 miles from home, you have 24/7 medical, legal other select emergency coordination and assistance services, including medica referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be re: the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-██████████████ (direct-dial collect).

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## Manage Your Trip

View and manage your Tnp by logging onto <u>American Express Travel.</u>

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www Visa'</u> the most up to date and accurate entry/exit requirements for your travel destine frequent changes. American Express cannot guarantee the accuracy of the info provided and expressly disclaims any liability for any inaccurate or incomplete i contained on that site.

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See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

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http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a

Please be advised that certain mandatory hotel-imposed charges, including. bu daily resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the h< check-out from the property. You may wish to inquire with the hotel before you the existence and amount of such charges.

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# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Intermediary Disclosure. Amex assists you in finding travel suppliers and makir arrangements that meet your individual needs. We consider various factors in ii travel suppliers to you and recommending specific itineraries. In this role. we ar independent third party and not as a fiduciary. We want you to be aware that CE pay us commissions as well as incentives for reaching sales targets or other go time to time may also provide incentives to our travel counselors. Certain supp provide compensation to us for various marketing and administrative services tl for them, such as granting them access to our marketing channels. participafinj programs and supporting technology initiatives. In addition, we receive compen suppliers when customers use the American Express Card or other American E products to pay for supplier products and services. From time to time we may e business relationships with suppliers and these arrangements. including levels i compensation and incentives we receive, are subject to change. In identifying s recommending itineraries, we may consider a number of factors, including sup and your preferences. The relationships we have with suppliers may also influe suppliers we identify and the itineraries we recommend.

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# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You are responsible for any purchases, shipping charges andror fees you authorize. We reserve the riot preference data for servicing purposes.