To:

To: ██████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Wed 12/5/2018 4:18:21 PM
Subject: █████family. Can you check the flight ? We are worried no t 5 seats

Title: American Express ®

But she is not going. I need name for people who are actually going, can be just one name,lead guest.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can you just put all under her name? We will need a 3rd party CC form also.

On Dec 5, 2018, at 11:09 AM, Natalia Molotkova <██████████████████████████████████████
wrote:

I am checking availability, but can you ask her which room for who?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes

Sent from my iPhone

On Dec 5, 2018, at 9:34 AM, Natalia Molotkova <██████████████████████ wrote:

Hotel:
1) 2 adults
2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

Do they need 4 rooms?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks

Sent from my iPhone

On Dec 5, 2018, at 9:12 AM, Natalia Molotkova

wrote: wrote:

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ██████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova

wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

## Regards, (cont.)

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ███ family she is questioning?
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she state

Sent from my iPhone

Begin forwarded message:

-
From: ██████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ███████████████████████
Subject: Re: Natasha Amex

-
Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid

## Regards, (cont.)

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope t do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed -Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote: - -NM - -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the her working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

<u>Privacy Statement I Visit the Centuran Card webs,te</u>

To learn more about e-mail security or report a suspicious email. please visit us at <u>nr.e,icanexpress comiphishS.</u> it 2015 American Express. AM rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Am liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preferencr

## ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

## ok, here is air fare: (cont.)

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## ok, here is air fare: (cont.)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for  family she is questioning? seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid

## ok, here is air fare: (cont.)

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tl do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, wrote: -I think just tell me what hotel you want to stay in and how many rooms you need and dates needed -Sent from my iPhone - -On Dec 4, 2018, at 3:37 PM, wrote: - -Hi ■! -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36 wrote: - - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the her working on the new dates and hotel for you now. She is on it.

-Sent from my iPhone



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that ATI for the actions of the service provider and the only remedy for any claims relating to services or products provided by the wince provider is against the sal Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for S.

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

## ok, here is air fare: (cont.)

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ████████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ██████████████████████████████████████████ wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

## ok, here is air fare: (cont.)

- Repeated footer text: "Sent from my iPhone" (appears multiple times)
- Signature (name redacted): [First name] ([nickname]) [Last name] — Title: Centurion Relationship Manager
- Business hours: Mon through Friday 9AM–5:30PM EST
- Messages:
  - "Yes, 5 seats available, coach or business? Names?"
  - "Coach! I've asked her for names and birthdays"
  - "Checking."
- Redactions: several large blacked-out blocks of contact/details
- Annotation near a redaction: "- double last name?"

## ok, here is air fare: (cont.)

Centurion Relationship Manager: 
Hours: Mon through Friday 9AM-530PM EST

ft

Sorry to interrupt what you are doing but could you check on the flight for amily she is questioning? seats. Can you let us know. Also, when we investigate hotel for her it is to e -16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ██████████████████████████████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tl do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:4███████████████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ██████████████████████████████████████ wrote:
- -
- -Hi ████
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -

## ok, here is air fare: (cont.)

| Date | Flight | Airline | Class | Duration | Depart (airport, code, time) | Arrive (airport, code, time) |
|---|---:|---|---|---:|---|---|
| Fri 14 Dec | 938 | Belavia Belarusian Airlines | Economy | 2h 20m | Kazan International Airport (KZN), 3:40 AM |
| Sun 16 Dec | 937 | Belavia Belarusian Airlines | Economy | 2h 20m | Minsk National Airport (MSQ), 11:50 PM |
| Sun 16 Dec (arrive) | 937 | Belavia Belarusian Airlines | Economy | 2h 20m | — | Kazan International Airport (KZN), 2:10 AM |
| Fri 14 Dec (arrive) | 938 | Belavia Belarusian Airlines | Economy | 2h 20m | — | Minsk National Airport (MSQ), 6:00 AM |

Key details
- Total air reservation (including taxes & fees): $1,242.00 ($248.40 per ticket).
- Ticket non-refundable after departure.
- Refundable if cancelled prior to departure; cancellation penalty: EUR 40.00. (Text about changes is truncated in image.)
- Action requested: “Please reply to this email and provide your authorization to proceed.”
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Agent hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Earlier note: Natasha aware of flights on hold, will auto-cancel and is arranging new dates and hotel.

## ok, here is air fare: (cont.)

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## ok, here is air fare: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ███ family she is questioning?
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: █████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: █████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th
do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ███████████████████ > wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, J████████████████████████████ > wrote:
- -
- -Hi ███
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -

## ok, here is air fare: (cont.)

- Dates/times: Dec 4, 2018, 15:36; Dec 5, 2018, 9:12 AM
- Message highlights:
  - Natasha is aware of the flights on hold; they will auto-cancel. She is canceling and working on new dates and hotel.
  - Apology: "I was gone last night, was after 530pm."
  - Fare slightly higher than before.

- Hotel occupancy:
| Room | Occupants |
|---:|---|
| 1 | 2 adults |
| 2 | 2 adults + 1 bed for a teenage kid |
| 3 | 2 adults |
| 4 | 1 adult |

- Question in message: "Do they need 4 rooms?"
- Fare / flight cost: Total air reservation, including taxes and fees: $1,248.00 ($249.60 per ticket)
- Sender / contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager; Hours: Mon–Fri 9AM–5:30PM EST
- Misc: "Sent from my iPhone"; portions of the image/text are redacted.

## ok, here is air fare: (cont.)

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for

[ ]

family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <█████████████████████████> wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

## Regards, (cont.)

First and middle name

Sent from my iPhone

- double last name?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi• Mana•er

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ███ family she is questioning?
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tl do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ███████████████████████████ wrote:
- -
- -H████
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, ████████████████████████████ wrote:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   Total air reservation cost: $1242.00 ($248.40 per ticket)
*   Ticket non-refundable after departure
*   Refundable if cancelled prior to departure, EUR40.00 cancellation penalty
*   Flight 1: Fri 14 Dec, Belavia Belarusian Airlines 938, Economy. Kazan to Minsk.
*   Flight 2: Sun 16 Dec, Belavia Belarusian Airlines 937, Economy. Minsk to Kazan.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager. Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key Information:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Natalia's working hours are Monday through Friday, 9 AM - 5:30 PM EST.
*   There is a question if a name is a "double last name".
*   There are 5 seats available.
*   Someone has asked for names and birthdays.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Hours: Mon through Friday 9AM-530PM EST

ii
Sorry to interrupt what you are doing but could you check on the flight for family she is questioning?
Can you let us know. Also, when we investigate hotel for her it is to be 14- not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From:
Date: December 4, 2018 at 3:50:36 PM EST
To:
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tt do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44 rote: -I think just tell me what hotel you want to stay in and how many rooms you need and dates needed -Sent from my iPhone - -On Dec 4, 2018, at 3:37 PM, wrote: - -H - -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, wrote:

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below
• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <████████████████████> wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

	- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

	- Ticket is non-refundable after departure.

- Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes change fee.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sent from my iPhone

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi. Mana. er

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ████ family she is questioning?
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

-
From: █████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: █████████████████████
Subject: Re: Natasha Amex

-
Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

## Hours: Mon through Friday 9AM-530PM EST (cont.)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope ft do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44 wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-Sent from my iPhone
-On Dec 4, 2018, at 3:37 PM,  wrote:
-Hi 
-I would also need help with the hotel in Minsk for my family..
-who should I talk to and what info should I provide?
-On Dec 4, 2018, at 15:36,  wrote:

- -

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I working on the new dates and hotel for you now. She is on it.

## -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arne the actions of the service provider and the only remedy for any claims rotating to services or products provided by the service provider is against the service are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profit', and preference data for servicing purpos

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes change fee.

## -Sent from my iPhone (cont.)

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Image content: solid black rectangle; no readable text or visible details.
- Surrounding text: "Hours: Mon through Friday 9AM-530PM EST"
- Footer: "Sent from my iPhone"

Sent from my iPhone

Coach! I've asked her for names and birthdays

## -Sent from my iPhone (cont.)

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ██████ family she is questioning? I
Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ███████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th

## -Sent from my iPhone (cont.)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ███████████████████████████████████████████████ wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM,  wrote:
- -
- -H 
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36,  wrote:

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the t working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not in any way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use your preference data for servicing purposes.

I am checking availability, but can you ask her which room for who?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## -Sent from my iPhone (cont.)

Yes

Sent from my iPhone

On Dec 5, 2018, at 9:34 AM, Natalia Molotkova <██████████████████████████> wrote:

Natalia Molotkova (Centurion Relationship Manager) sent two emails on December 5, 2018.

Email 1 (9:34 AM):
*   Hotel booking request:
    *   2 adults
    *   2 adults + 1 bed for a teenage kid
    *   2 adults
    *   1 adult
*   Question: Do they need 4 rooms?

Email 2 (9:12 AM):
*   Total air reservation including taxes and fees: $1248.00 ($249.60 per ticket)
*   Tickets are on their way.
*   She was gone after 5:30 pm.
*   Her hours are Monday to Friday 9 AM to 5:30 PM EST.

## -Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ████████████████████ wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

## Regards, (cont.)

<table><tr><th>Sent from my iPhone</th></tr><tr><td>First and middle name</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>- double last name?</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Sent from my 'Phone</td></tr><tr><td>Coach! I've asked her for names and birthdays</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Yes, 5 seats available, coach or business? Names?</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td>Centurion Relationship Manager</td></tr><tr><td></td></tr></table>

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

## From:

Date: December 4 2018 at 3 50 36 <u>PM EST</u>

To:

Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

## From: (cont.)

Email chain (Dec 4, 2018)
- 15:44 — Request: "tell me what hotel you want to stay in and how many rooms you need and dates needed." (Sent from my iPhone)
- 15:37 — Request for hotel help in Minsk for family; asks who to contact and what info to provide.
- 15:36 — Reply: "Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now."

Reservation / fare
- Total (including taxes & fees): $1,242.00 ( $248.40 per ticket )
- Ticket: non-refundable after departure
- If cancelled prior to departure: refundable with EUR 40.00 cancellation penalty; changes subject to fare difference + EUR 30.00 change fee

Flight
- Date: Fri 14 Dec
- Airline / flight: Belavia Belarusian Airlines 938
- Class: Economy
- Duration: 2h 20m
- Depart: Kazan International Airport (KZN) — 03:40
- Arrive: Minsk National Airport (MSQ) — 06:00

## From: (cont.)

- Flight:
  - Sun 16 Dec — Belavia Belarusian Airlines 937 — Economy — 2h 20m
  - Departing: Minsk National Airport (MSQ) at 11:50 PM
  - Arriving: Kazan International Airport (KZN) at 2:10 AM

- Email request: "Please reply to this email and provide your authorization to proceed."

- Signature (redacted): [Name redacted] (nickname shown) — Centurion Relationship Manager

- Office hours: Mon through Friday 9AM–5:30PM EST

- Other extracted lines:
  - "Sorry. You are correct. Hyphenated last name."
  - "Sent from my iPhone" (appears multiple times)
  - "First and middle name"
  - "[Redacted block] - double last name?"

- Visual: Several blocks of text are blacked out/redacted in the image.

## From: (cont.)

Sent from my iPhone

Coach! I’ve asked her for names and birthdays
Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Yulias family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ████████████████████████████████
Subject: Re: Natasha Amex

## From: (cont.)

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ██████████████████████████ wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

-Hi

[ ]

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

- -

- -Sent from my iPhone



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. WO reserve the right to note profile and preference data for servicing purposes.

## From: (cont.)

- Sender: [name redacted], Centurion Relationship Manager
- Timestamp shown: Dec 4, 2018 at 5:16 PM
- Office hours: Mon–Fri 9AM–5:30PM EST
- Request: "Please issue all tickets for [family name redacted] family"
- Notes: "Tickets are on its way." Sent from my iPhone

Fare quotes:
- $1,242.00 total ($248.40 per ticket) — earlier quote
- $1,248.00 total ($249.60 per ticket) — later/higher quote

Ticket rules:
- Non-refundable after departure.
- Refundable if cancelled prior to departure with EUR 40 cancellation penalty.
- Changes subject to difference in fare plus EUR 30 change fee.
- Prices and availability subject to change. Authorization required to proceed.

Flights (itinerary):
| Date | Airline (Flight) | Class | Duration | From (Code) | Departs | To (Code) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| Fri 14 Dec | Belavia Belarusian Airlines 938 | Economy | 2h 20m | Kazan International Airport (KZN) | 3:40 AM | Minsk National Airport (MSQ) | 6:00 AM |
| Sun 16 Dec | Belavia Belarusian Airlines 937 | Economy | 2h 20m | Minsk National Airport (MSQ) | 11:50 PM | Kazan International Airport (KZN) | 2:10 AM

## From: (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

- Role: Centurion Relationship Manager (appears multiple times)
- Hours: Mon through Friday 9AM–5:30PM EST (appears twice)
- Repeated footer text: "Sent from my iPhone" (multiple occurrences)
- Message snippets:
  - "Sorry. You are correct. Hyphenated last name."
  - "First and middle name"
  - "[redacted] - double last name?" (black bar over a name)
  - "Regards," followed by a personal name (first name with a nickname in parentheses) — identity not disclosed
  - "Coach! I’ve asked her for names and birthdays"
- Visuals: Several large black redaction blocks obscuring lines of text and at least one name.

## From: (cont.)

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for ██████family she is
questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we
investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From:
Date: December 4, 2018 at 3:50:36 PM EST
To:
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults

## From: (cont.)

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44 wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed -Sent from my iPhone - -On Dec 4, 2018, at 3:37 PM, wrote: - - -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide? - - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious email. please visit us at <u>amenconexpress corerphfshmq.</u> @ 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express . ./ and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We resolve the right to note profile and preference data for servicing purposes.



ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to

## From: (cont.)

change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## From: (cont.)

Hours: Mon through Friday 9AM-530PM EST

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Sorry to interrupt what you are doing but could you check on the flight for  family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

Key information from the image:

*   Requests information about hotel preferences (location, rooms, dates).
*   Requests help with booking a hotel in Minsk for family.
*   Natasha is handling flight cancellations and new hotel arrangements (Milan).

## Regards, (cont.)

---
- - -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>.-4-/encanexpress comloNshinq.</u> 0 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and : you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Hotel:

1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

Do they need 4 rooms?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks
Sent from my iPhone
On Dec 5, 2018, at 9:12 AM, Natalia Molotkova <██████████████████████████> wrote:

I am sorry, I was gone last night, was after 530pm.
Fare today is slightly higher: same rules as below

## Regards, (cont.)

**Key Details:**

*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Date:** Dec 4, 2018, at 5:16 PM
*   **Total Air Reservation (Initial):** $1248.00 ($249.60 per ticket)
*   **Total Air Reservation (Revised):** $1242.00 ($248.40 per ticket)
*   **Ticket Refund Policy:** Non-refundable after departure. Refundable before departure with penalties.

**Flight Details:**

| Flight Date | Airline | Flight Number | Class | Duration | Departing | Arriving |
| ------------ | ------------------------------- | ------------- | ------- | -------- | -------------------------------- | -------------------------------- |
| Fri 14 Dec   | Belavia Belarusian Airlines   | 938           | Economy | 2h 20m   | Kazan Intl. Airport (KZN) 3.40am | Minsk National Airport (MSQ) 6.00am |
| Sun 16 Dec   | Belavia Belarusian Airlines   | 937           | Economy | 2h 20m   | Minsk National Airport (MSQ) 11.50pm | Kazan Intl. Airport (KZN) 2.10am |

## Regards, (cont.)

Key information:

*   Hours: Mon through Friday 9AM-530PM EST
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   5 seats available (coach or business).
*   Requests for names and birthdays.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

[ ]

Sorry to interrupt what you are doing but could you check on the flight for family she is questioning? I worry the flight does not have enough seats. Can you let us now. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family..

## Regards, (cont.)

## There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, rote:

[ ]

- -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

- -

- -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd parry concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services a products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andicir fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

## There are 5 people flying from Kazan to Minsk ( dates are 14-16) (cont.)

**Key Information:**

*   **Refundable Ticket:** Cancellation penalties and fees apply.
*   **Flight 1:**
    *   Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m
    *   Kazan (KZN) to Minsk (MSQ)
*   **Flight 2:**
    *   Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m
    *   Minsk (MSQ) to Kazan (KZN)
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Hours:** Mon-Fri 9 AM-5:30 PM EST.

## There are 5 people flying from Kazan to Minsk ( dates are 14-16) (cont.)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for [REDACTED] family she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

## Regards, (cont.)

Begin forwarded message:

## From:

Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, rote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

-Hi [ ]

-I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36,  wrote:

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

- -

- -Sent from my iPhone

## From: (cont.)

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© 2015 American Express. All rights reserved

Arnencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You aro responsible for any purchases. shipping charges ander foes you authorize Wo reserve the right to note profile and preference data for servicing purposes



I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for

family

as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

## • Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m

## • Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m (cont.)

Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Sent from my 'Phone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight fafamily she is questioning? I worry the flight does not have enough seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From:

## Regards, (cont.)

Date: December 4, 2018 at 3:50:36 PM EST
To
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

On Dec 4, 2018, at 3:37 PM,  wrote:
Hi 
I would also need help with the hotel in Minsk for my family..
who should I talk to and what info should I provide?
On Dec 4, 2018, at 15:36,  wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.



- -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To team more about e-mail security or report a suspicious e-mail, please visit us at <u>n—encanexpress com(ohishinq.</u> 2015 Amencan Express. All rights reserved

Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amencan Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only

## Regards, (cont.)

remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes are subject to difference in fare plus EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

## Regards, (cont.)

- double last name?

- Name format: First (Nickname) Last — shows a nickname in parentheses, not a hyphenated/double surname.
- Job title: Centurion Relationship Manager
- Office hours: Mon through Friday 9AM–5:30PM EST
- Repeated signature phrase: "Sent from my iPhone"
- Message snippets:
  - "Coach! I've asked her for names and birthdays"
  - "Yes, 5 seats available, coach or business? Names?"
  - "Checking."
- Visuals: two large black redaction blocks present
- Layout: signature block and short message thread repeated multiple times

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for . amily she is questioning? I worry the flight does not have enough seats. Can you let us now. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below. Thank you!

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17
1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope there is anything you ( or travel agent could do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ████████████████████████████ wrote:
- -

## Regards, (cont.)

-H

--I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

--On Dec 4, 2018, at 15:36,  wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the hotel reservation you had in Milan. I have her working on the new dates and hotel for you now. She is on it.

- -

- -Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.