To: Kathy Ruemmler[REDACTED]
From: [REDACTED]
Sent: Tue 8/14/2018 2:25:44 PM
Subject: Re: mytheresa.com: confirmation of receipt us11388989

Hmmmm. Ok. Trying to reach them again today

Sent from my iPhone

On Aug 14, 2018, at 10:23 AM, Kathy Ruemmler a wrote:

No, nothing! So weird.

On Aug 14, 2018, at 10:17 AM, wrote:

Have you received any more emails RE your order? If so can you forward to me please? I emailed and called My Theresa yesterday but no response.

Sent from my iPhone

On Aug 10, 2018, at 6:33 PM, Kathy Ruemmler ‹ > wrote:

No, but I wonder if it got caught up in customs? I ordered something else from there and I had to sign a power of attorney to get it released from customs! Do we have a tracking number?

On Aug 10, 2018, at 5:12PM, wrote:

Did your order arrive!?

Sent from my iPhone

On Aug 7, 2018, at 10:54 AM, Kathy Ruemmler <blackened out> wrote:

Will do!

On Aug 7, 2018, at 10:51 AM

wrote:

He's so good
Hope you enjoy the
coat and the bag
I chose UPS since it
stated it should
arrive faster!
Please do confirm
with me once
received..

On Aug 7, 2018, at 10:39 AM, Kathy Ruemmler wrote:

It was part of a collaborative process. 

On Aug 7, 2018, at 10:33 AM,  wrote:

for sure! Really beautiful !!

On Aug 7, 2018, at 10:29 AM, Kathy
Ruemmler
<█████████████████████████> wrote:

Thank you!!! So exciting!

Begin forwarded message:

From: "mytheresa.com"
Date: August 7, 2018 at 10:20:12 AM EDT
To: 
Subject: mytheresa.com: confirmation of receipt us11388989

NEW ARRIVALS-DESIGNERS-CL

## CONFIRMATION OF REC

Dear Mr. Jeffrey Epstein,

Thank you for placing your order with <u>mvt</u>

This email contains all details relating to y

If you have any questions regarding your I an email at

Please refer to the order number below w

Best wishes,

Your mytheresa.com team

## CONFIRMATION OF REC (cont.)

Key information:

*   Order Number: us11388989
*   Payment Method: Amex (card number redacted)
*   Billing Address: Jeffrey Epstein, 9 East 71st Street, 10021 New York, US

ITEM

FENDI
Fur-trimmed plai
Size: 40
P00332395-2

## CONFIRMATION OF REC (cont.)

lx

duties, handling*
$ 4,800.00
FENDI
Runaway Small
Size: -
P00337984.1

lx
duties, handling*
$ 1,990.00

* Please note, customs duties ar

CUSTOMER CARE

- Context: CUSTOMER CARE
- Reference codes: EFTA_R1_01046777; EFTA02254701
- Visual elements:
  - Small envelope/icon centered near top
  - Text label: "EMAIL US" (uppercase)
  - Large black rectangle/button below label (likely a redacted email address or call-to-action)

EFTA_R1_01046777
EFTA02254701

## CONFIRMATION OF REC (cont.)

## CHECK 0

FOLLOW US
ON:

## mytheresa.com GmbH

Office
Einsteinring 9
85-60-9 Aschheim/Munich
Germany

Logistics
Marsstrasse 6
85-55-1 Kirch
Germany

HypoVereinsbank Munchen - Acc. Number:
SWIFT-BIC:

Registered office: Munich/Germany - Commercial number:

Managing Directors: Sebastian Dietzmann, Micha

This email was sent to:

To ensure that our fashion alerts are directly sent your contacts.

## mytheresa.com GmbH (cont.)

## GENERAL TERMS AND

## § 1 General

mytheresa.com GmbH, Einsteinring 9, 85-60-9
Dietzmann, Michael Kliger, Tracy M. Preston,
 (hereinafter "mytheresa.com
address www.mytheresa.com (the "Website"). All
deliveries and services are governed exclusively b
below, as applicable at the time the order is place
conditions from the customer except where specif

The European Commission provides a platform for which can be viewed under http://ec.europa.eu/od

We are not willing to enter into dispute resolution

## § 2 Contracts

1. The languages available for contracts depend a

<table><tr><th>Destination</th><th>Available It</th></tr><tr><td>Germany</td><td>German, En</td></tr><tr><td>Austria</td><td>German, En</td></tr><tr><td>Switzerland</td><td>German. En</td></tr><tr><td>Italy</td><td>German. En</td></tr><tr><td>France</td><td>German, En</td></tr><tr><td>UK</td><td>English</td></tr><tr><td>USA</td><td>English</td></tr><tr><td>Japan</td><td>English</td></tr><tr><td>Middle East•</td><td>English, An</td></tr><tr><td>Singapore</td><td>English</td></tr><tr><td>Hong Kong</td><td>English</td></tr><tr><td>China</td><td>English, Ch</td></tr><tr><td>Korea</td><td>English. Ko:</td></tr><tr><td>Australia</td><td>English</td></tr><tr><td>Netherlands</td><td>German, En</td></tr><tr><td>Other EU Member States</td><td>German, En</td></tr><tr><td>Non-EU European countries</td><td>English</td></tr><tr><td>Other destinations</td><td>English</td></tr></table>

• Middle East: Bahrain, Qatar, Kuwait. Oman, Sat

2. The presentation of products on our WebsIts dc purchase contract.

3. By submitting the order form provided on our V purchase contract with us. You submit an offer by process and posting the order form to us by using your offer you will bo able to view the details Inpu

## § 2 Contracts (cont.)

provided.

4. On receipt of your order we will send you an *- details of your order (order confirmation). Please declaration of acceptance of your contractual off*

5. A purchase contract between you and <u>matters;</u> accepted the offer by dispatching the goods order option. the goods will be dispatched only after thc

6. <u>MythereSa.c0M</u> has the right to refuse any (Mei legitimate grounds to suspect that the goods pure commercial basis.

## § 3 Cancellation policy advisory

Tho cancellation policy applies solely to consume

## CANCELLATION POLICY

You may repeal your contract of purchase with

The allocated cancellation timeframe is 14 day party, who may not be the carrier/courier, took

To administer your right to cancel your order. Marsstsssss 8 a•c, <u>85561</u> Kirchheim•Heimstette Fax: stating that you are repealing your contract of mail, fax, or an email). You may use the cancel mandatory to use this template.

It will suffice to send us your notification of re order for the 14.day cancellation timeframe to

## CONSEQUENCES

II you repeal your contract of purchase, we an received from you, including shipping costs (e choosing a different shipping option, other tha offer) immediately and within 14 days at most.

The payment method which was used to make reimbursement, unless we have explicitly agre fees for the reimbursement.

We reserve the right to withhold the reimburse until we have received your notification that yi

The items have to be sent back to us immedial which you have notified us of the cancellation granted if the items are sent back within (purl.

## CONSEQUENCES (cont.)

You are only required to compensate us for an back to unnecessary handling, which goes bey item, its characteristics and functionality.

## REASONS TO TERMINATE THE CANCELLATION

The cancellation policy is only in place if the Personalisation of garments renders the cance

## End of advisory

Cancellation template

You can download the cancellation template <u>here.</u> template as soon as the contract has been conclu

## § 4 Voluntary returns right

1. In addition to your legal right of return. <u>mytheri</u> return:

All of the items featured on <u>mytheresa corn</u> can b. The voluntary right of return only applies to non-fi been worn. altered or washed; with all tags attach

2. Return shipments

2.1. All return shipments will be at our expense.

- 2.2 All return shipments are made solely using th using the way bill or return sticker that is enclose and instructions for returning items will bo enclos

- 2 3 Please note that we can only accept returns fi shipment was sent to Austria. for instance, we ca

2.4. In case of a return, we will refund the money currency fluctuations will not be refunded.

2.5. Please send all returns to: <u>myther*S0 com</u> G.

Germany,

3. If you have questions regarding our returns poi

email:

Phone

Fax:

This voluntary right of return does not limit your I. mentioned cancellation policy.

§ 5 Prices; product presentation; availability;

## § 4 Voluntary returns right (cont.)

1. The prices stated on our Website <u>www mytherc</u>

2. The goods offered at <u>mytheresa.com</u> are preser the actual products. Minor discrepancies between as a defect in the goods ordered.

3. If you have ordered several items at the same t Sec. 266 BGB remains unaffected. Shipping char!

4. Gift Card

4.1 The Gift Card can be used to purchase any ar Gift Cards — prior to its expiration date.

4.2 Exchanges or reimbursements of your gift can withdrawal rights and conditions.

4.3 The Gift Card is only valid in countries that w website. The Gift Card can only be used in the de Card.

4.4 When purchasing the Gift Card you may choo regular mail.

4.5 <u>mytheresa corn</u> reserves the right to cancel or reasons, for example, in case of loss or misuse of <u>mytheresa cam</u> in the case of cancelling or blocki

5. Promotion Code

- 5.1 Promotion codes have different time periods o available on the website, except additional Gift C: the document which contains the promotion code

5.2 Exchanges or reimbursements of promotion cc you may have received on behalf of <u>mytheresa coi</u> promotional codes is not permissible outside of th conditions.

5.3 <u>mytheresa.com</u> reserves the right to cancel or legal reasons, for example, in case of loss or mist immediately by <u>mytheresa com</u> in the case of can

- 5.4 Return policy for orders purchased using a pri

If you make use of legal right of return or our votu amount of the returned items. If you are returning promotion code will be adjusted accordingly, and refunded. Tho promotion code loses its validity pr returning your complete order. the amount paid w longer bo applied to future purchases. Please note replaced or refunded

§ 6 Storage of contract data

## § 4 Voluntary returns right (cont.)

We store your order data. If you wish to print your "acknowledgment of receipt'. It will appear on yot clicking the "complete purchase" button and your

In addition, you will receive an email order concur cancellation template. which can be printed.

## § 7 Shipping & dispatch

1. Your package will be shipped with either DHL you may choose DHL Standard. DHL Express, UP method. <u>Mytheresa.com</u> is liable for any potential

2. The goods will be ready for dispatch on or after delivery will be made within 1 to 5 business days depending on the shipment method and place of c payment option, the goods will be dispatched account.

3. Deliveries to non-EU destinations

- 3a) Deliveries to Switzerland

Based on experience, deliveries to Switzerland tel the insurance of the goods and all costs incurred indicated include value-added tax as applicable in but are exclusive or German value-added tax.

In case of a return, customs duties and handling I

- 3b) Deliveries to Japan

Based on experience. deliveries to Japan take 2 ti insurance of the goods and all costs incurred for I include value-added tax as applicable in Japan as exclusive of German value-added tax.

In case of a return. customs duties and handling I

- 3c) Deliveries to the USA

Based on experience. deliveries to the USA take I

insurance of the goods and all costs incurred for

include customs and handling charges. but are ex

In case of a return. customs duties and handling i

- 3d) Deliveries to the Middle East

(GCC including: Bahrain, Kuwait, Oman, Qatar, U

Based on experience. deliveries to the Middle Eas insurance costs of the merchandise as well as the prices are shown inclusive of customs duties and

## § 7 Shipping & dispatch (cont.)

In case of a return. customs duties and handling I

le) Deliveries to Hong Kong

Based on experience, deliveries to Hong Kong tak insurance costs of the merchandise as well as the prices are shown inclusive of customs duties and

In case of a return, customs duties and handling I

3f) Deliveries to Australia

Based on experience, deliveries to Australia take insurance costs of the merchandise as well as the prices are shown inclusive of customs duties. han German sales tax.

In case of a return, customs duties and handling I

3g) Deliveries to Singapore

Based on experience, deliveries to Singapore take insurance costs of the merchandise as well as the prices are shown inclusive of all taxes and handl°

In case of a return. customs duties and handling I

3h) Deliveries to mainland China

Based on experience, deliveries to mainland Chin. cover the insurance of the goods and all costs inc indicated include value-added tax as applicable in charges. but are exclusive of German value-eddec

In case of a return. customs duties and handling I

Si) Deliveries to other destinations

Based on experience, deliveries to countries liable be aware that we cover the insurance of the good: product prices as indicated are exclusive of value of German value-added tax. Please note that DHL handling charges separately for each count please e-mail to our Customer Care Team. responsible for any banking charges as may be in

In case of a return. customs duties. import sales i

## 4. Shipping charges

<table><tr><th>Destination</th><th>-Carri</th></tr><tr><td>Germany</td><td>-DHL</td></tr><tr><td>Germany</td><td>-DHL</td></tr></table>

## 4. Shipping charges (cont.)

<table><tr><th>Germany</th><th>UPS</th></tr><tr><td>Germany</td><td>-UPS</td></tr><tr><td>Munich only</td><td>-Couri</td></tr><tr><td>Austria</td><td>-UPS</td></tr><tr><td>Austria</td><td>-UPS</td></tr><tr><td>Italy</td><td>-DHL</td></tr><tr><td>Italy</td><td>-UPS</td></tr><tr><td>France</td><td>-DHL</td></tr><tr><td>France</td><td>-UPS</td></tr><tr><td>Switzerland</td><td>-DHL</td></tr><tr><td>UK</td><td>-DHL</td></tr><tr><td>UK</td><td>-UPS</td></tr><tr><td>USA</td><td>-DHL</td></tr><tr><td>USA</td><td>-UPS</td></tr><tr><td>Japan</td><td>-DHL</td></tr><tr><td>Middle East</td><td>-DHL</td></tr><tr><td>Singapore</td><td>-DHL</td></tr><tr><td>Hong Kong</td><td>-DHL</td></tr><tr><td>China</td><td>-DHL</td></tr><tr><td>Korea</td><td>-DHL</td></tr><tr><td>Australia</td><td>-DHL</td></tr><tr><td>Netherlands</td><td>-DHL</td></tr><tr><td>Netherlands</td><td>-UPS</td></tr><tr><td>European Union</td><td>-DHL</td></tr><tr><td>European Union (except Malta and</td><td>_ UPS</td></tr><tr><td>Cyprus)</td><td></td></tr><tr><td>Non-EU European countries</td><td>-DHL</td></tr><tr><td>Other Regions of Europe (AD, GG, IM,</td><td>UPS</td></tr><tr><td>JE, LI, NO)</td><td></td></tr><tr><td>Other destinations</td><td>-DHL</td></tr></table>

Courier:

15.00 EUR. only in the Munich municipal area am ordered by 16:30 h CET. Mondays to Fridays (exc

Shipping charges will be incurred only once for tit

## § 8 Payment; default in payment; setoff; right

1. Accepted methods of payment

Please pay for your mytheresa.com order in South
 PayPal
 Visa
 Visa Debit
 Master Card
 Master Card Debit
 American Express

To change your country of delivery, please click ki

All payments and credit notes will be handled in t

## § 8 Payment; default in payment; setoff; right (cont.)

also currencies).

2. Payment using a Gift Card

2.1 When making a purchase using a Gift Card. s checkout. Click on "add code' in the last step of t balance, please select the payment method with Y Gift Card balance exceeds the order amount, you amount remaining will be available until your cred disbursement of the remaining Gift Card balance

3. Payment using a promotion code

3.1 When making a purchase using a promotion c field at checkout. Click on "add code' in the last promotion code balance, please select the payme. remaining.

## 4. Set-off

The customer is barred from a set-off if the count. decided upon, and is not undisputed or if a septic/ contract.

5. Right of retention for commercial transactions

In mercantile trade. the right to the retention of g. be enforced. with the exception of undisputed. leg covered in the same sales contract.

## § 9 Retention of title

The goods delivered remain property of <u>mvtheresS</u>

## § 10 Inquiries. complaints

For any inquiries about your order or complaints.

email:

phone
fax: +

## § 11 Warranty

Claims based on defects in the delivered goods 51 the exception that any claims for damages relatin! below.

## § 12 Liability

1. We accept unlimited liability for damage cause breaches by ordinary negligence of any major obi, achievement of the eoniractual purpose at risk or

## § 12 Liability (cont.)

performance of the contract and whose fulfilment obligation'). shall be limited to foreseeable damac for any breach by ordinary negligence of contract[

2. Nothing in this shall prejudice our liability in th guarantee as to quality, for claims based on the P life, limb or health. This shall not entail a reverse

3. Any exclusion or limitation of the liability of <u>my</u> its employees. members of staff. representatives

## § 11 Governing law, severability

1. All legal disputes arising out of or in connectio exclusively by German law to the exclusion of the

2. If any provision is invalid, nothing in this shall hereof

|