To: Samantha S Lucero
From: Lesley Groff
Sent: Wed 10/11/2017 :35: PM
Subject: Re: Locator

Thank you!!

Scnt from my iPhonc

On Oct II, 2017, at 4:33 PM, Samantha S Luccro wrote:

No worries I will take care of it.

Have a great evening

Samantha S Lucero/ Associate Relationship Manager American Express Travel & Lifestyle Services Office hours: Tuesday - Saturday 7:00am to 3:30pm EST 7-'; 877-877-0987 Ext 56587 \ , 1

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From: Lesley Groff [mailto:lesley.jee@gmail.com]
Sent: Wednesday, October 11, 2017 4:31 PM
To: Samantha S Lucero
Subject: Re: Locator

Ok on all. Thank you!

On another note, Jeffrey wants Burma's return to be Nov 26 not Nov 25th. He changed his mind.! Can you void and reissue the return parts? Sorry!

Sent from my iPhone
On Oct 11, 2017, at 4:27 PM, Samantha S Lucero
wrote:

Leslie,

I was able to cancel the Car service in Geneva at no cost. The rail ticket I also was able to cancel for a penalty of 20EUR + 7% of the total for admin

fees, the refund will be posted on the Amex card within 5 business days.

The Airline ticket is nonrefundable the fare rules state that if not used there is no credit or refund offered.

## Samantha

Samantha S Lucero/ Associate Relationship Manager
American Express Travel & Lifestyle Services
Office hours: Tuesday - Saturday 7:00am to 3:30pm EST
877-877-0987 Ext 56587

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<u>American</u> Express made the following annotations

"This message and any attachments are solely for the intended recipient and may contain confidential or privileged information. If you arc not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in en-or, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

American Express a ajoute le commentaire suivant le

Ce courtier et toute piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilogies. Si vous notes pas k destinataire prow, toute divulgation, duplication, utilisation ou distribution du courtier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courtier et detruire immediatement le courtier et les pieces jointes. Merci.

American Express made the following annotations

## Samantha (cont.)

confidential or privileged information. If you are not the intended recipient, any disclosure, copying, use, or distribution of the information included in this message and any attachments is prohibited. If you have received this communication in error, please notify us by reply e-mail and immediately and permanently delete this message and any attachments. Thank you."

## American Express a ajouto le commentaire suivant le

Ce courtier et tome piece jointe qu'il contient sont reserves au seul destinataire indique et peuvent renfermer des renseignements confidentiels et privilegies. Si vous n'etes pas le destinataire prevu, toute divulgation, duplication, utilisation ou distribution du courrier ou de toute piece jointe est interdite. Si vous avez recu cette communication par erreur, veuillez nous en aviser par courtier et detruire immediatement le courtier et les pieces jointer. Merci.