To: Amex Centurian Travel██████████████████████████████████
From: ████████████
Sent: Wed 12/5/2018 4:13:48 PM
Subject: Re: ████ s family. Can you check the flight ? We are worried not 5 seats

Can you just put all under her name? We will need a 3rd party CC form also.

On Dec 5, 2018, at 11:09 AM, Natalia Molotkova
<███████████████████████> wrote:

I am checking availability, but can you ask her which room for who?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes

Sent from my iPhone

On Dec 5, 2018, at 9:34 AM, Natalia Molotkova <████████████████████████████████> wrote:

Hotel:

1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

Do they need 4 rooms?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks

Sent from my iPhone

- Email thread dates: Dec 4–5, 2018.
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager.
- Contact: (877) 877-0987. Hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Pricing:
  - Dec 5 message: Total air reservation including taxes/fees: $1,248.00 ($249.60 per ticket).
  - Dec 4 message: Total air reservation including taxes/fees: $1,242.00 ($248.40 per ticket).
  - Implied number of tickets: 5 (based on totals and per-ticket amounts).
- Ticket rules:
  - Non-refundable after departure.
  - Refundable if cancelled prior to departure with EUR 40.00 cancellation penalty.
  - Changes incur EUR 30.00 change fee.
- Flight itinerary:
  - Fri 14 Dec — Belavia Belarusian Airlines 938 — Economy — 2h 20m
    - Depart: Kazan International Airport (KZN) at 3:40 AM
    - Arrive: Minsk National Airport (MSQ) at 6:00 AM
  - Sun 16 Dec — Belavia Belarusian Airlines 937 — Economy — 2h 20m
    - Depart: Minsk National Airport (MSQ) at 11:50 PM
    - Arrive: Kazan International Airport (KZN) at 2:10 AM
- Action requested: Reply to email to provide authorization to proceed.
- Notes: Some names/recipient details are redacted in the image.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (017)017-0301

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST



Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (017)017-0301 (cont.)

████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Yulias family she is questioning?
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: █████████████████████████████████
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I hope t
do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ██████████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

## (017)017-0301 (cont.)

-Sentfrom my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

-Hil

- -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36,  wrote:

- -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the her working on the new dates and hotel for you now. She is on it.

-Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about email security or report a suspicious e-mail. please visit us at <u>americanexpress comiphistvne.</u> CD 2015 American Express. All nghts reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that A1114 liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against t Amencan Express. You are responsible for any purchases. shipping charges andror foes you authorize. Wo reserve tho right to note areal° and preference

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

- Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

## (017)017-0301 (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

1)
2)
3)
4)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987 (cont.)

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for= family she is questioning? seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tt do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-

## Regards, (cont.)

Key information from the image:

*   **Date/Time:** December 4, 2018; multiple times listed
*   **Request:** Assistance with a hotel in Minsk
*   **Update:** Natasha is canceling flights and working on new dates/hotel.
*   **Total air reservation cost:** $1248.00 ($249.60 per ticket)
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Hours: Mon-Fri 9AM-5:30PM EST

## Regards, (cont.)

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

	- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone



- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

1)
2)
3)
4)
5)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (011)011-0907

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Yulias family she is questioning?
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: ████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ██████████████████████████
Subject: Re: Natasha Amex

## (011)011-0907 (cont.)

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tt do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ██████████████████ > wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ███████████████████ > wrote:
- -
- -Hi █!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, █████████████████ > wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the
her working on the new dates and hotel for you now. She is on it.
- - -

-Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for se

## (011)011-0907 (cont.)

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

72345

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for `Ms family she is questioning? I Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: ██████████████████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ██████████████████████████████
Subject: Re: Natasha Amex

## (877) 877-0987 (cont.)

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ██████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ████████████████████████████ wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, ████████████████████████ > wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Hotel:

## (877) 877-0987 (cont.)

1) 2 adults
2) 2 adults +1 bed for a teenage kid
3) 2 adults
4) 1 adult

Do they need 4 rooms?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Ok. Is what it is. Thanks

Sent from my iPhone

On Dec 5, 2018, at 9:12 AM, Natalia Molotkova ██████████████████ wrote:

I am sorry, I was gone last night, was after 530pm.

Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for ████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova ████████████████████████> wrote:

-

ok, here is air fare:

## (877) 877-0987 (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

- Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes ; EUR30.00 change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0967
Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

4)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager.

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for S family she is questioning? [ ]
seats. Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated

Sent from my iPhone

Begin forwarded message:

From: ███████████████████████
Date: December 4, 2018 at 3:50:36 PM EST
To: ██████████████████████████
Subject: Re: Natasha Amex

## Regards, (cont.)

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..

There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope tt do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, > wrote:

-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed

-Sent from my iPhone

- -On Dec 4, 2018, at 3:37 PM, wrote:

- -Hi Les!

- -I would also need help with the hotel in Minsk for my family..

- -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36, wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the I her working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ame

for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the ser

Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for se

## ok, here is air fare:

## ok, here is air fare: (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes s change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

72375

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## (077)077-0907

Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight forMfamily she is questioning? I Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Arrex

## (077)077-0907 (cont.)

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family..
There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope th do?)

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, █████████████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, █████████████████████████████> wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -
- - -On Dec 4, 2018, at 15:36, ███████████████████████████> wrote:
- - -
- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h
working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I am sorry, I was gone last night, was after 530pm.

## (077)077-0907 (cont.)

## Fare today is slightly higher: same rules as below

• Total air reservation, including taxes and fees: $1248.00 ($249.60 per ticket).

Tickets are on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Please issue all tickets for Y██████ family as below

Sent from my iPhone

On Dec 4, 2018, at 5:16 PM, Natalia Molotkova <█████████████████████████████████> wrote:

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.00am

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Fare today is slightly higher: same rules as below (cont.)

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>natalia.molotkova©centurion.com</u> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

1)

3)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager.

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Checking.

## (877) 877-0987 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for Yulias family she is questioning? I Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn’t show availability for 5 people, I hope th
do?)

Thank you very much for your help!


-On Dec 4, 2018, at 15:44, ██████████████████████ wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, █████████████████████████> wrote:
- -
- -Hi Les!
- -

## (877) 877-0987 (cont.)

- -I would also need help with the hotel in Minsk for my family.. - -who should I talk to and what info should I provide?

- - -On Dec 4, 2018, at 15:36 wrote:

- - -Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the working on the new dates and hotel for you now. She is on it.

--Sent from my iPhone

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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

ok, here is air fare:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $1242.00 ($248.40 per ticket).

• Ticket is non-refundable after departure.

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR40.00 will apply; changes a change fee.

• Fri 14 Dec - Belavia Belarusian Airlines 938 - Economy - 2h 20m Departing: Kazan International Airport, (KZN) at 3.40am Arriving: Minsk National Airport, (MSQ) at 6.OOam

• Sun 16 Dec - Belavia Belarusian Airlines 937 - Economy - 2h 20m Departing: Minsk National Airport, (MSQ) at 11.50pm Arriving: Kazan International Airport, (KZN) at 2.10am

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

## (877) 877-0987 (cont.)

Sorry. You are correct. Hyphenated last name.

Sent from my iPhone

First and middle name

Sent from my iPhone

- double last name?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

1)
2)
3)
4)
5)

Sent from my iPhone

Coach! I've asked her for names and birthdays

Sent from my iPhone

Yes, 5 seats available, coach or business? Names?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Checking.

Regards,
Natalia (Natasha) Molotkova

## (877) 877-0987 (cont.)

Centurion Relationship Manager
████████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Sorry to interrupt what you are doing but could you check on the flight for [REDACTED] family she is questioning? I Can you let us know. Also, when we investigate hotel for her it is to be 14-16 not 14-17 as she stated below.

Sent from my iPhone

Begin forwarded message:

From: 
Date: December 4, 2018 at 3:50:36 PM EST
To: 
Subject: Re: Natasha Amex

Marriott Minsk dec 14-17

1) 2 adults

2) 2 adults +1 bed for a teenage kid

3) 2 adults

4) 1 adult

And JE just let me ask you to get plane tickets for my family.. There are 5 people flying from Kazan to Minsk ( dates are 14-16)

There is the only one nonstop flight- 3:40 am- 6:00am ..but it doesn't show availability for 5 people, I hope thi

Thank you very much for your help!

-On Dec 4, 2018, at 15:44, ████████████████████████████████ > wrote:
-
-I think just tell me what hotel you want to stay in and how many rooms you need and dates needed
-
-Sent from my iPhone
-
- -On Dec 4, 2018, at 3:37 PM, ███████████████████████████████████ > wrote:
- -
- -Hi Les!
- -
- -I would also need help with the hotel in Minsk for my family..
- -who should I talk to and what info should I provide?
- -
- -

## (877) 877-0987 (cont.)

- Header: "On Dec 4, 2018, at 15:36, [redacted] wrote:"
- Body (verbatim): "Natasha says she is aware of all the flights you had on hold. They will auto cancel. She is canceling the h working on the new dates and hotel for you now. She is on it."
  - Note: phrase "canceling the h" appears truncated/illegible.
- Signature: "Sent from my iPhone"
- Footer / legal:
  - "Privacy Statement | Visit the Centurion Card website"
  - Security link: americanexpress.com/phishing
  - "© 2015 American Express. All rights reserved"
  - Disclaimer: American Express uses 3rd party concierge service providers not authorized to act on behalf of American Express; you acknowledge AmEx isn't liable for actions of the service provider; you are responsible for purchases, shipping charges and/or fees you authorize; reservation of rights to use preference data for servicing purposes.