| Field | Value |
|---|---|
| To | [redacted] |
| Cc | [redacted] |
| From | [redacted] |
| Sent | Tue 6/5/2018 1:33:07 PM |
| Subject | Cancel Tikcet for [redacted] (VCYYGP) |

Title: American Express ®

Key Information:

*   **Issue**: No refund due to used value being higher than the total ticket value. Exchange possible for Rostov flight.
*   **Contact**: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours**: Mon through Friday 9AM-5:30PM EST
*   Refunds may take up to two billing cycles.
*   Customer requests cancellation on June 1, 2018 at 4:33 PM.
* Natalia Molotkova wrote something at 4:45 PM on Jun 1, 2018.

Yes, refundable, can't tell you how much refund will be: IN CASE OF CANCELLATION AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FLOWN. Ok to cancel?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No, Aeroflot doesn't allow to re-book later, use as a credit. But I think we issued her ticket as refundable, let me have a look. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST



will not take her flight from Rustov to NY...we need to cancel for credit? not sure...

5:20pm to arrive JFK via Aeroflot/1102 (Rec. Loc

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