To: Natalia Molotkova
From: 
Sent: Wed 8/15/2018 2:55:21 PM
Subject: Re: Tickets for Ann Rodriguez and Emery Poleon

did. I tired to do it last night but American did not recognize the record locator. Can you please do for me todaY? 9049 is number you need

- Date/time: Aug 15, 2018, 10:19 AM
- Sender: Natalia (Natasha) Molotkova (Centurion Relationship Manager) — some contact info redacted
- Note: "Sent from my iPhone"
- Record locator mentioned in surrounding text: 9049
- Office hours: Mon through Friday 9AM–5:30PM EST
- Key messages:
  - "We can do two seats together at extra fee (29 and 35 USD). I am about to leave now, you can get those seats on aa.com or I will do it tomorrow, not sure if they still be available."
  - "Checking seats, but was it OK to issue tickets?"
  - Follow-up prompt: "did you see my email below?"
- Several blocks of contact/details are redacted in the screenshot.

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Can we get them seats together on way to Miami?

Sent from my iPhone

Ok with disclosures.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## RODRIGUEZ/ANN M

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $427.96.

• Ticket is non-refundable, change - difference in fare applies.

• Sun 19 Aug - American Airlines 943 - Economy - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.19pm Arriving: Miami Airport, (MIA) at 5.20pm

• Fri 24 Aug - American Airlines 1391 - Economy - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm

Please reply to this email and provide your authorization to proceed.

## POLEON/EMERY I

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $215.96.

• Ticket is non-refundable, change - difference in fare applies.

## POLEON/EMERY I (cont.)

• Sun 19 Aug - American Airlines 943 - Economy - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.19pm Arriving: Miami Airport, (MIA) at 5.20pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, waiting.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

name is with the QU!!

Let me email Ann, but I am pretty sure the names are as below (She sent to me the below in a prior email...but I want to make sure)

Ann M. Rodriquez
Emery I. Poleon

is it RODRIQUEZ or RODRIGUEZ?

Regards,

## POLEON/EMERY I (cont.)

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## correct...not yet!

she is still waiting to hear from Sierra's school on exact dates..! thanks for asking

How names are in passports? RODRIGUEZ/ANN M and POLEON/EMERY I

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So, baby Sierra is not traveling?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

excellent! please issue these tickets...

## Regards, (cont.)

Emery

AA 943 19AUG STT MIA 0219P 0520P

TOTAL FARE - USD 215.96

Ann

1 AA 943 19AUG STT MIA 0219P 0520P 2 AA 1391 24AUG MIA STT 1219P 0301P

TOTAL FARE - USD 427.96

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks...and you saw we need to purchase the biz seats for the 2 architects (xavier and Kifah)

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need the below tickets for Ann and Emery, coach seats (Mom, Ann, is dropping off her daughter at school...so round trip for Ann and one way for Emery):

## Regards, (cont.)

From: STT-MIA
AA#943
Departing: Aug 19th, 2018
Departing time from STT: 2:19pm arrive Miami 5:20pm
Passengers: Ann Rodriguez & Emery Poleon

American Airlines#??
From: MIA-STT
Departing: Aug 24th, 2018
Departing time from MIA: 12:19pm
Passenger: Ann Rodriquez

Emery Poleon:
Ann Rodriquez:

Pricing please? thanks!

## Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Ankoncan Express uses 3rd party concierge service providers who are not authonzed to act on behalf of Amencan - Express and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases shipping charges andOr fees you authorize. We reserve the right to note profile and preference data for servicing purposes



Please issue below tickets for Ann and Emery as shown below.

Sent from my iPhone



Ok with disclosures.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

## RODRIGUEZ/ANN M

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $427.96.

## RODRIGUEZ/ANN M (cont.)

• Ticket is non-refundable, change - difference in fare applies.

• Sun 19 Aug - American Airlines 943 - Economy - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.19pm Arriving: Miami Airport, (MIA) at 5.20pm

• Fri 24 Aug - American Airlines 1391 - Economy - 2h 42m Departing: Miami Airport, (MIA) at 12.19pm Arriving: Cyril E. King Airport, St. Thomas (STT) at 3.01pm

Please reply to this email and provide your authorization to proceed.

POLEON/EMERY I

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $215.96.

• Ticket is non-refundable, change - difference in fare applies.

• Sun 19 Aug - American Airlines 943 - Economy - 3h 1m Departing: Cyril E. King Airport, St. Thomas (STT) at 2.19pm Arriving: Miami Airport, (MIA) at 5.20pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, waiting.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Key entities:
* Ann M. Rodriguez
* Emery I. Poleon
* Natalia (Natasha) Molotkova, Centurion Relationship Manager.
* Passport names are RODRIGUEZ/ANN M and POLEON/EMERY I.
* Hours: Monday through Friday 9AM-5:30PM EST.
* Sierra's school on exact dates are pending.

## Regards, (cont.)

So, baby Sierra is not traveling?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

excellent! please issue these tickets...

Emery

AA 943 19AUG STT MIA 0219P 0520P

TOTAL FARE - USD 215.96

Ann

1 AA 943 19AUG STT MIA 0219P 0520P 2 AA 1391 24AUG MIA STT 1219P 0301P

TOTAL FARE - USD 427.96

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks...and you saw we need to purchase the biz seats for the 2 architects (xavier and Kifah)

## Regards, (cont.)

On it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need the below tickets for Ann and Emery, coach seats (Mom, Ann, is dropping off her daughter at school...so round trip for Ann and one way for Emery):

From: STT-MIA

AA#943

Departing: Aug 19th, 2018

Departing time from STT: 2:19pm arrive Miami 5:20pm

Passengers: Ann Rodriquez & Emery Poleon

American Airlines#??

From: MIA-STT

Departing: Aug 24th, 2018

Departing time from MIA: 12:19pm

Passenger: Ann Rodriguez

Emery Poleon:
Ann Rodriquez:

Pricing please? thanks!

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>amencanexixess comiphishinq.</u> O 2015 Arnoncan Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express Is In no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Ok with disclosures.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Key details from the image:

*   **Reservations Required:** For RODRIQUEZ/ANN M (Total cost $427.96) and POLEON/EMERY I (Total cost $215.96)
*   **American Airlines 943:** Departs Cyril E. King Airport (STT) 2.19pm, arrives Miami Airport (MIA) 5.20pm (Aug 19)
*   **American Airlines 1391:** Departs Miami Airport (MIA) 12.19pm, arrives Cyril E. King Airport (STT) 3.01pm (Aug 24)
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Hours:** Mon-Fri 9AM-530PM EST

## Regards, (cont.)

Key information:

*   **People**: Natalia Molotkova (Centurion Relationship Manager), Ann M. Rodriquez, Emery I. Poleon.
*   Name spelling clarification needed for Rodriguez/Rodriquez.
*   Name might be with the QU.
*   Hours: Monday through Friday 9 AM-5:30 PM EST.
*   Waiting on exact dates from Sierra's school.
*   Question about how names are written in passports.

## Regards, (cont.)

RODRIGUEZ/ANN M and POLEON/EMERY I

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So, baby Sierra is not traveling?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

excellent! please issue these tickets...

Emery

AA 943 19AUG STT MIA 0219P 0520P

TOTAL FARE - USD 215.96

Ann

1 AA 943 19AUG STT MIA 0219P 0520P 2 AA 1391 24AUG MIA STT 1219P 0301P

TOTAL FARE - USD 427.96

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks...and you saw we need to purchase the biz seats for the 2 architects (xavier and Kifah)

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need the below tickets for Ann and Emery, coach seats (Mom, Ann, is dropping off her daughter at school...so round trip for Ann and one way for Emery):

From: STT-MIA
AA#943
Departing: Aug 19th, 2018
Departing time from STT: 2:19pm arrive Miami 5:20pm
Passengers: Ann Rodriquez & Emery Poleon

American Airlines#??
From: MIA-STT
Departing: Aug 24th, 2018
Departing time from MIA: 12:19pm
Passenger: Ann Rodriquez

Emery Poleon:
Ann Rodriquez:

Pricing please? thanks!

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.