<table><tr><th>From:</th><th>Natalia Molotkova &lt;</th></tr><tr><td>Sent:</td><td>Wednesday, April 27, 2016 3:20 PM</td></tr><tr><td>To: </td><td></td></tr><tr><td>Subject:</td><td>ARM- Ms. Shuliak Karyna FCO to JFK flight cancelled [Incident: 160428-000036]</td></tr></table>

<http://icm.aexp-st=tic.com/Internet/SMC/en_US/tls_files/centurion_NoWhiteSpaces_599x97.jpg>
To: Karyna Shuliak
Subject: ARM- Ms. Shuliak Karyna FCO to JFK f=ight cancelled
From: Natalia Molotkova
Sent: 04/27/2016 11:20 AM

Thanks God!!!!

## Regards,

Natalia (Natasha) Molotkova &nbs=; =nbsp; &nb=p; &n=sp;
= &=bsp; &nbs=;
Centurion Relationship Manager &=bsp; &nbs=; =nbsp; &nb=p;
&n=sp; =
natalia.molotkova@cent=rion.com <mailto > &nbs=; =nbsp;
&nb=p; = &n=sp; = &=bsp; &nbs=;
&nb=p; = &n=sp; = &=bsp; &nbs=;

=nbsp; &nb=p; Hours: Monday through Friday 9:00am to 5:30pm EST

From: Karyna Shuliak
Sent: 04/27/2016 11:18 AM

## Hi Natalia,

Thanks for checking, yes, we are all set with Delta. Thanks!

On Apr 27, 2016, at 4:31 PM, Natalia Molotkova c=m <http://blue-tls-au.aexp.com/3D> > wrote:

From: Natalia Molotkova
Sent: 04/27/2016 10:31AM

Karyna, hello!!

Are you at the airport?

## Hi Natalia, (cont.)

Do you know that Delta rebooked you back to N=C via Paris with night over in Paris? Are they providing accommodation?<=span>

Regards,
Natalia (Natasha) Molotkova &nbs=; =nbsp; &nb=p; = &n=sp; = &=bsp; &nbs=;
Centurion Relationship Manager &=bsp; &nbs=; =nbsp; &nb=p; = &n=sp; =
natalia.molotkova@cent=rion.com <mailto:██████████████████> &nbs=; =nbsp; &nb=p; = &n=sp; = &=bsp; &nbs=;
██████ &nb=p; = &n=sp; = &=bsp; &nbs=; =nbsp; &nb=p;
Hours: Monday through Friday 9:00am to 5:30pm EST

Privacy Statement <https://www.americanexpress.com/us/content/legal-disclosures/o=line-privacy-statement.html> | Visit the Centurion Card website <https://=nline.americanexpress.com/myca/logon/us/action?request_type=LogonHandl=r&DestPage=https%3A%2F%2Fonline.americanexpress.com%2Fmyca%2Flogon=2Fus%2Faction%3Frequest_type%3Dauthreg_MYCASSO%26Face%3Dcenturion%26IgnSrc%3DCENTUS%26FACE%3Dcenturion%26TARGET%3Dhttps%253A%252F%252Fwww295.americanexpr=ss.com%252Fcenturionccsg%252Fhomepage.do%253Fvanity%253Dcenturion&Fa=e=en_US>

To learn more about e-mail security or report a suspicious e-mail, ple=se visit us at americanexpress.com/phishing=/a>. <https://=ww.americanexpress.com/us/content/fraud-protection-center/types-of-

fraud=2Ehtml?vgnextchannel=9ee6d6954360c110VgnVCM100000defaad94RCRD&appi=stancename=default&vanity=phishing>

4, 2015 American Express. All rights reserved

When booking concierge services for Card Members, American Express use= a third party concierge service contractor ("Concierge Company"). In so=e cases, Concierge Company will provide you with certain information abo=t the service provider(s) fulfilling your concierge service. The actual =ecision to use any service provider referred by Concierge Company and/or=American Express is the responsibility of each Card Member. Concierge Co=pany and American Express strongly recommend that you carefully consider=each service provider before choosing to use that provider. Service prov=ders are not employees or agents of Concierge Company or American Expres=, and are not authorized to act on behalf of Concierge Company or Americ=n Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Expr=ss are in no way responsible for the actions of the service provider use= by the Card Member, and expressly understands and agrees that the exclu=ive remedy for any claims relating to services or products provided by t=e service provider (including, but not limited to negligence or failure =o deliver on the terms of any contract between the service provider and =he Card Member) is against the service provider and not against Concierg= Company and/or American Express. Concierge Company and/or American Expr=ss shall not be liable for loss, damage, or other claim with respect to =ny services or products provided to Card Member by service provider. Ser=ice provider rates and availability are subject to change.

Content is provided "AS IS," without any express or implied warranties=2E Portions of this content are provided by Gayotl, and may not be used=without written permission. Used hereunder by license. For Google 4eMap= Terms of Use" click here: (http://maps.google.com/help/terms_maps.html) <http://maps.google.com/help/terms_=aps.html> For "Map Le=al Notices" click here: (http://www.maps.google.com/help/legalnotices_maps.html)</=>. There is typically no cost to you for most booking efforts Concierge =ompany and American Express perform on your behalf, although you are res=onsible for any purchases and/or shipping charges you authorize. Fees ma= apply for meetings and event

## Hi Natalia, (cont.)

planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts=solely as sales agent for travel suppliers and is not responsible for th= actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sale= targets or other goals, and may also provide incentives to our travel c=unselors. For more information please visit <http://maps.google.com/help/legalnotfres_maps.html> www=2Eamericanexpress.com/travelterms <https://www.ameriranexpress.com/us/content/legal-disclosures/travel-notices-terms-and-condrtions.html?vgnextchannel=99e971ff12caf110VgnVCM100000defaad94RCRD> Washington=UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 California CST#1022318,

Ref# 160428-000036
<http://blue-tls-au.aexp.com/htt=s://blue-tls-us.aexp.com/rd/AvP0mApfDv8Q~UF7Gpce~yIBNoUqHC75Mv_M~zj~PP9F=2Egif>
[--001:003339:08498--]