## To:

From: Natalia Molotkova

Sent: Fri 4/26/2019 4:12:00 PM

Subject: Change Krystyna Pyszkova's return ticket to Prague to earlier!

Title: American Express ®

I issued new ticket and VOIDED old one, but still need your authorization, please.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

You did not authorize ticketing. That is why, no need to call anyone.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Do I need to contact her? Why do you ask 'all ok'?

Sent from my iPhone

All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m

## Regards, (cont.)

## OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx
Sent from my iPhone

On it.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova’s return ticket to Prague to the AF1382 7am
flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## Regards, (cont.)

## Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m

OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PIRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

**Key Information:**

*   **Request:** Change Krystyna Pyszkova's return ticket to Prague.
*   **Flight Details:** Air France 1382 from Paris to Prague, arriving April 28th, 8:40 am.
*   **Record Locator:** VRKVSO
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Total Reservation Cost:** $497.50
*   **Ticket Refundable:** Yes, changes may affect the fare.
*   **Codeshare:** JOON
*   **Flight:** Air France 1382
    *   Departure: Paris Charles de Gaulle Airport (CDG) at 7:00 AM
    *   Arrival: Prague Vaclav Havel Airport (PRG) at 8:40 AM
    *   Operated by JOON

## Regards, (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am
flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

<u>Privacy Statement I Yisit the Centurion Card websde</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and:or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

## Regards, (cont.)

Ok

Sent from my iPhone

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## Regards, (cont.)

• Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 lam flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about 0-mailsecunty or report a suspicious email. please visit us at <u>cicricanerpress conttphrshing.</u> 2015 American Express All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge Mat American Express is in no way responsible or liable for the actions of the service provider and

## Regards, (cont.)

the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We resent* the right to note profile and preference data for servicing purposes.

Great. Issue ticket as stated below. Thx

Sent from my iPhone

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova’s return ticket to Prague to the AF1382 7am
flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers %Ale are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



please respond.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

	- Code share: JOON

## Regards, (cont.)

• Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

<u>Privacy. Statement I Visit the Centurion Cord</u> wobsito

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider

## Regards, (cont.)

and not against Amencan Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

All OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes. Outbound on old record, I am just calling Czech air to open her ticket, due to she was checked in.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

So the outbound remains on Yesterdays record locator? Nothing changed there correct? Do issue to get a statement like thanks

Sent from my iPhone

please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRO) at 8:40 am

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

natalia.molotkova@centurion.com

(877) 877-0987

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

- Passenger: Krystyna Pyszkova
- Request: Change return ticket to Air France AF1382 (7:00 am CDG → 8:40 am PRG) on Sunday, 28 Apr
- Record locator: VRKVSO
- Flight details:
  - Flight: Air France 1382 (code share: JOON) — operated by JOON
  - Class: Business
  - Duration: 1h 40m
  - Depart: Paris Charles de Gaulle Airport (CDG) at 7:00 am
  - Arrive: Prague Vaclav Havel Airport (PRG) at 8:40 am
- Fare & rules:
  - Total air reservation (including taxes & fees): $497.50
  - Ticket refundable; changes subject to fare difference
- Status/notes:
  - Voided original return from yesterday
  - “Please reply to this email and provide your authorization to proceed.”
  - Correspondence: “Great. Issue ticket as stated below.”
- Sender / agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours noted: Mon–Fri 9:00 AM–5:30 PM EST

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 7am flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



please respond.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## • Sun, 28 Apr - Air France 1382 - Business - lh 4Om OPERATED BY JOON (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Voided original return from yesterday.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $497.50.

• Ticket is refundable, changes are subject to difference in fare.

• Code share: JOON

## • Sun, 28 Apr - Air France 1382 - Business - lh 40m OPERATED BY JOON

Departing: Paris Charles de Gaulle Airport (CDG) at 7:00 am Arriving: Prague Vaclav Havel Airport (PRG) at 8:40 am

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thx

Sent from my iPhone

On it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

# Hours: Mon through Friday 9AM-530PM EST

# Morning! we need to change Krystyna Pyszkova's return ticket to Prague to the AF1382 lam flight from Paris to Prague arriving 8:40am on Sunday April 28th please. Rec. Loc#VRKVSO

thanks

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arnoncan Express is in no way responsible or liable for the actions of the service provider and the i only remedy for any claims relating to services or products provided by the service provider is against the service provider and I. not against American Express. You are responsible for any purchases. shipping charges sneer foes you authorize. We reserve the right to note profile and preference data for servicing purposes.