To: Amex Centurian Travel
From: Lesley Groff
Sent: Tue 4/23/2019 2:39:55 PM
Subject: Re: Change ticket

so true! yes, keep non-refutable and issue! thanks

On Apr 23, 2019, at 10:39 AM, Natalia Molotkova <redacted> wrote:

Ok to issue non-refundable? In case if you need cancel, we can still VOID it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@centurion.com

Hours: Mon through Friday 9AM-530PM EST

$878.90.

Regards,
Natalia (Natasha) Molotkova
Centurion <u>Relationship</u> Manager
<u>centurion.com</u> 

Hours: Mon through Friday 9AM-530PM EST

## Ok on refund of first ticket

What is The refundable price on this ticket?

## Sent from my iPhone

OK, I requested refund for current ticket - $704.54. Refund takes up to two billing cycles.

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $729.90.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed, 24 Apr - Aeroflot 261 - Economy - 4h Om Departing: Moscow Sheremetyevo Airport (SVO) at 6:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 9:00pm

Please reply to this email and provide your authorization to proceed.

## Sent from my iPhone (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Flights tomorrow around 5:00PM, which one will work?

AF/SU 4935 SVO CDG 600P 900P

AF 1745 SVO CDG 645P 940P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

She is checked in for today's flight. Do you know what happened? Flight hasn't departed as yet, I can unchec definitely not going today?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

Hi, Lesley, let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change  ticket to fly from Moscow to Paris to tomorrow April 24
record locator is ...but

WAIT, now I am looking...her flight was this morning ...so she missed the flight ...this will need to be a new tomorrow departing Moscow around 5pm. We don't know when she will return or where yet...

## Sent from my iPhone (cont.)

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American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express is not responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

OK, I requested refund for current ticket - $704.54. Refund takes up to two billing cycles.

Your response is required to complete this reservation. Prices and availability are subject to cha:

• Total air reservation, including taxes and fees: $729.90.

• Ticket is non-refundable, EUR35.00 change penalty applies plus difference in fare

• Wed, 24 Apr - Aeroflot 261 - Economy - 4h Om Departing: Moscow Sheremetyevo Airport (SVO) at 6:00 pm Arriving: Paris Charles de Gaulle Airport (CDG) at 9:00 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<u>com</u> 

Hours: Mon through Friday 9AM-530PM EST

Flights tomorrow around 5:00PM, which one will work?

AF/SU 4935 SVO CDG 600P 900P

AF 1745 SVO CDG 645P 940P

Regards,
Natalia (Natasha) Molotkova
<u>Centurion</u> Relationship <u>Manager</u>

Hours: Mon through Friday 9AM-530PM EST

She is checked in for today's flight. Do you know what happened? Flight hasn't departed as yet, I can unchec definitely not going today?

## Sent from my iPhone (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Hi, Lesley, let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...we need to change:  ticket to fly from Moscow to Paris to tomorrow April 24
record locator is: ...but

WAIT, now I am looking...her flight was this morning ...so she missed the flight ...this will need to be a new tomorrow departing Moscow around 5pm. We don't know when she will return or where yet...

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are rot authorized to act on behalf of American Express and you acknowledge that Amen way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You aro responsible for any purchases. shipping charges and or fees you authorize. We reserve the net preference data for servicing purposes.