To: Amex Centurian Travel
From: 
Sent: Mon 10/1/2018 4:34:42 PM
Subject: Re: Itinerary INCL TICKETNO for  03OCT18 YYEXVD

darn...ok...is what it is!

On Oct 1, 2018, at 11:03 AM, Natalia Molotkova
<█████████████████████ wrote:

No, I will talk to Oliver, may be he read fare rules incorrectly. He did request refund, let's see (it will be reject

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

actually it was Oliver who told me last night (I think that was his name)...so do we have a credit for future us'

On Oct 1, 2018, at 10:22 AM, Natalia Molotkova <blackened out> wrote:

No, I didn't tell you it was refundable.

Here is my disclosure from September 25, you authorized ticketing:
Your response is required to complete this reservation. Prices and availability are subject to change

- Total air reservation, including taxes and fees: $536.90.
- Ticket is non-refundable, $100.00 change penalty applies plus difference in fare
- Code share: AIR FRANCE
- Wed 03 Oct - Ukraine Intl Airlines 129 - Coach - 3h 25m
Departing: Boryspil Intl Airport, Kiev (KBP) at 7.30pm
Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55pm
- Fri 05 Oct - Ukraine Intl Airlines 9282 - Coach 3h 0m
OPERATED BY AIR FRANCE
Departing: Paris Charles de Gaulle Airport, (CDG) at 8.40pm
Arriving: Boryspil Intl Airport, Kiev (KBP) at 12.40am

Please reply to this email and provide your authorization to proceed.

I am not sure who told you that ticket refundable, I do see refund was requested, it will be rejected, du

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

HI Natasha...we cancelled this trip. I was told it was fully refundable...can you please make sure for

Begin forwarded message:

From: "American Express Travel" <████████████████████>
Subject: Itinerary INCL TICKETNO for ████████████03OCT18 YYEXVD
Date: September 30, 2018 at 1:26:56 PM EDT
To: █████████████████████

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that canna questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://mvamextravel.com/baqqaqe</u> 

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itir arrangements. Your Centurion Travel Service travel plans have been posted to a secure webs details and add link to your bookmarked favorites for easy access in the future:

View your Trips
American Express Travel Record Locator: YYEXVD
E-Ticket Number(s):

█████████ Ticket PS 5667185129404-25SEP

Wednesday 03 Oct 18

Other Information
CITIZENS OF UKRAINE MUST CARRY A VALID PASSPORT

Wednesday 03 Apr 19

## Other Information

THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for • requirements for your travel destination. Due to frequent changes, American Express cannot guarantt expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing mail practices, please review the American Express Privacy Statement at <u>www.americanexpress.con</u>

See attached itinerary PDF or link for full terms and conditions.

## PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to web:

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily re payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel b such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidi "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liat or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries o floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, telecommunications lines or facilities, or third party technology systems, or any other cause beyond th

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that n factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives fc to time may also provide incentives to our travel counselors. Certain suppliers may also provide com administrative services that we perform for them, such as granting them access to our marketing chat supporting technology initiatives. In addition, we receive compensation from suppliers when customer Express products to pay for supplier products and services. From time to time we may enter into °0K arrangements, including levels and types of compensation and incentives we receive, are subject to c itineraries, we may consider a number of factors, including supplier availability and your preferences. influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Re Registered Iowa Travel Agency.

## PDF itinerary attachment: (cont.)

- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

- Price & rules:
  - Total air reservation (including taxes & fees): $536.90  
  - Ticket is non-refundable; $100 change penalty applies + difference in fare  
  - Code share: AIR FRANCE

- Segment 1:
  - Date: Wed 03 Oct  
  - Airline/Flight: Ukraine Intl Airlines 129 (Coach) — 3h 25m  
  - Depart: Boryspil Intl Airport, Kiev (KBP) at 7:30 PM  
  - Arrive: Paris Charles de Gaulle Airport (CDG) at 9:55 PM

- Segment 2:
  - Date: Fri 05 Oct  
  - Airline/Flight: Ukraine Intl Airlines 9282 (Coach) — 3h 0m  
  - Operated by: AIR FRANCE  
  - Depart: Paris Charles de Gaulle (CDG) at 8:40 PM  
  - Arrive: Boryspil Intl Airport, Kiev (KBP) at 12:40 AM

- Refund/status:
  - Agent states refund request “will be rejected” (ticket non-refundable)  
  - Customer message: cancelled trip; was told it was fully refundable — requests confirmation

- Forwarded message header:
  - From: "American Express Travel" <itinerary@myamextravel.com>  
  - Subject: Itinerary INCL TICKETNO ... 03OCT18 YYEXVD  
  - Date: September 30, 2018 1:26:56 PM EDT

## PDF itinerary attachment: (cont.)

## To:

DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only address that cannot accept questions, please contact Centurion Travel Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by visiting: https://myamextravel.com/baggage

Your travel arrangements are outlined below in the email. Please refer to the PDF attachment and itinerary for arrangements. Your Centurion Travel Service travel plans have been posted to a secure website. Please and add link to your bookmarked favorites for easy access in the future:

American Express Travel YYEXVD
Record Locator

E-Ticket Number(s): Ticket PS 5667185129404-25SEP

Wednesday 03 Oct 18

Other Information
CITIZENS OF UKRAINE MUST CARRY A VALID PASSPORT

Wednesday 03 Apr 19

Other Information
THANK YOU FOR CHOOSING AMERICAN EXPRESS TRAVEL SERVICES
Entry and Exit Information for Travel

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the mo for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers f mail practices, please review the American Express Privacy Statement at <u>www.amencanexpress.com/privac</u>

## To: (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website beli

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before y such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, a act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to d. cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (. aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures re lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet yo identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an inde want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targ provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for vario perform for them, such as granting them access to our marketing channels, participating in marketing progrE addition, we receive compensation from suppliers when customers use the American Express Card or other products and services. From time to time we may enter into other business relationships with suppliers and compensation and incentives we receive, are subject to change. In identifying suppliers and recommending i including supplier availability and your preferences. The relationships we have with suppliers may also influe recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registrati
Registered Iowa Travel Agency.

Privacy Statement | Visit the Centurion Card website