To: ██████████████████████████████████████████████████████████
From: Natalia Molotkova
Sent: Wed 5/2/2018 1:04:34 PM
Subject: Air France might strike-what to do abo███████████████rn May 4 ? (Rec. Loc#OWSYSE)

Title: American Express ®

Morning, still pretty open in coach, fare today is $826.80.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Does the Aeroflot flight on May 4 you found look full ? empty? is price the same as yesterday?
1 SU 111 H 04MAY F MIA SVO 0605P 1210P
1 SU 2468 H 05MAY J SVO BUD 0555P 0735P
TOTAL FARE - USD 827.40

On May 1, 2018, at 10:35 AM, Natalia Molotkova wrote:

ok, got it....good to know. thanks

On May 1, 2018, at 11:57 AM, Natalia Molotkova wrote:

Any departure on May 5 will get her to Europe on May 6, no matter which airline.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████
██████████████████████████

Hours: Mon through Friday 9AM-530PM EST

- Document: email thread dated May 1, 2018 (timestamps: 10:35 AM and 11:30 AM).
- Sender signature: [name redacted], title: Centurion Relationship Manager.
- Office hours (signature): Mon–Fri 9:00 AM – 5:30 PM EST.
- Travel dates/questions:
  - Passenger needs to be back May 5 (anytime); current itinerary returns May 6.
  - One message: "Same as she has on the 4th."
  - Request: identify available flight on May 5 (flight number and time).
- Policy/penalty details (due to AF strike):
  - Air France (AF) can refund unused portion only if flight is cancelled (they should know 24 hours prior).
  - Re-protect without fees only in case of flight cancellation; re-protection available only with Delta/KLM (no one-stop itineraries).
  - Voluntary change to return on May 5 would cost $151.00.
- Additional notes: several blocks of information are redacted in the image.

- Timestamps:
  - May 1, 2018 — 10:30 AM (reply)
  - May 1, 2018 — 10:03 AM (original)

- Flights (as shown)

| Airline | Flight # | Raw segment | Date | Route | Depart | Arrive |
|---|---:|---|---|---|---:|---:|
| SU | 111 | "1 SU 111 H 04MAY F MIA SVO 0605P 1210P" | 04 May | MIA → SVO | 06:05 PM | 12:10 PM |
| SU | 2468 | "1 SU 2468 H 05MAY J SVO BUD 0555P 0735P" | 05 May | SVO → BUD | 05:55 PM | 07:35 PM |

- Price: TOTAL FARE - USD 827.40
- Requested action: Call Air France to see if they can move to May 5 without fee or cancel May 4 and refund.
- Sender (redacted): [Name redacted] (Natasha) — Centurion Relationship Manager
- Working hours: Mon–Fri 9:00 AM–5:30 PM EST
- Client request (excerpt): Client asks for pricing on another flight for the traveler, and options for morning of May 5; notes strike affects May 3–4 but not May 5.
- Misc: "Sent from my iPhone"

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