To: Amex Centurian Travel[█████████████████████████████]
From: Lesley Groff
Sent: Mon 12/17/2018 11:19:45 PM
Subject: Re: Itinerary for ████████ M ████████████ 19DEC18 ███████

yes. I ‘m ready to finish also…but I never do….argh..
OJ will help me…thanks

On Dec 17, 2018, at 6:18 PM, Natalia Molotkova <redacted> wrote:

Ok, I am still here, but trying to finish.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████████
██████████
Hours: Mon through Friday 9AM-530PM EST

I will call your colleague...I know it is past 5pm!

On Dec 17, 2018, at 5:56 PM, Natalia Molotkova <> wrote:

We can void ticket tomorrow. I can try call Consulate tomorrow, no better ask her to do it first thing in https://ambmosca.esteri.it/ambasciata_mosca/it/ambasciata/la_rete_consolare/la%20rete%20consola

CONSOLATO GENERALE A MOSCA
Competente per tutta la Federazione Russa esclusi i soggetti che rientrano nella circoscrizione consol
CONSOLE GENERALE: Francesco Forte
Indirizzo: Yakimanskaya Naberezhnaya, 10 - 119180 Mosca (metro: Polyanka)
Tel.: 
Fax: 
Homepage: www.cons-mosca.esteri.it
E-mail: 

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
nolim@turbobit.net
Hours: Mon through Friday 9AM-530PM EST

He said OK....but I worry about this transit visa thing....issue the ticket and I will ask Jeffrey if she can website you recommend?

On Dec 17, 2018, at 5:49 PM, Natalia Molotkova <████████████████████████████> wrote:

OK to issue?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Check on line or call.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

so does she need to go to the Italian consulate in Moscow to find that out if she needs a transit

On Dec 17, 2018, at 5:32 PM, Natalia Molotkova <███████████████████████████> w

She needs visa to come to US, not sure about transit visa to connect in Rome (probably

Your response is required to complete this reservation. Prices and availability are subje

• Total air reservation, including taxes and fees: $756.27.

• Ticket is non-refundable, $171.00 change penalty applies plus difference in fare

• Code share: AEROFLOT

• Wed 19 Dec - Alitalia 595 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport, (SVO) at 6.00am
Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 8.05am

Wed 19 Dec - Alitalia 630 - Economy - 11h 30m
Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 10.20am
Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m
Departing: Miami Airport, (MIA) at 8.00pm
Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

Sun 23 Dec - Alitalia 7026 - Economy - 4h 0m

Key information from the email:

*   **Departure:** Rome Leonardo Da Vinci Fiumicino Airport (FCO) at 12:45 pm
*   **Arrival:** Moscow Sheremetyevo Airport (SVO) at 6:45 pm
*   Email is a request for authorization to proceed
*   **Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Mon-Fri 9AM-530PM EST
*   Forwarded message from "American Express Travel" <itinerary@myamextravel.com> regarding an itinerary for 19DEC18.
*   Date of the message is December 17, 2018 at 5:04:59 PM EST.
*   Email includes a record locator and references flights, hotels, and cars.

This itinerary is a reservation only. This reservation will not be confirmed until ticketing authorization is received. Please contact you travel agent if this entire reservation will automatically cancel.

DO NOT REPLY TO THIS EMAIL. This message was sent from a service account that cannot accept incoming messages. If you have any questions, please contact our Customer Service at 1-800-222-2222.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed at https://myamextravel.com/baggage

Other Information
• CITIZENS OF RUSSIAN FEDERATION MUST CAF

Other Information
• A VISA IS REQUIRED FOR ENTRY INTO USA

Moscow to Rome
FLIGHT AZ 595
DEPARTING

<table><tr><th></th><th></th><th></th><th>Wed, Dec 19 2018, 06:00 AM
Moscow
Sheremetyevo (SVO)</th></tr><tr><td></td><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td></td><td>Wed, Dec 19 2018, 08:05 AM</td></tr><tr><td></td><td></td><td></td><td>Rome</td></tr><tr><td></td><td></td><td></td><td>Leonardo da Vinci International (Fiumicino) (FCO)</td></tr><tr><td></td><td></td><td></td><td>Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td></td><td>Operated By Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td></td><td>Duration:4 Hrs 5 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 3

FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>T Economy Class
Airbus Industrie A318/A319/A320/A321
Meals: Cold Meal
Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:</td></tr><tr><td></td><td></td><td></td><td>Rome to Miami</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AZ 630</td></tr></table>

| Segment | Flight | Airline | Depart (date/time, airport) | Arrive (date/time, airport) | Duration | Terminal | Class | Aircraft | Meals | Baggage | Confirmation |
|---|---:|---|---|---|---:|---|---|---|---|---|---|
| Rome → Miami | (not shown) | Alitalia C.A.I. S.P.A. | Wed, Dec 19 2018, 10:20 AM — Leonardo da Vinci (FCO) | Wed, Dec 19 2018, 03:50 PM — Miami International (MIA) | 11 hrs 30 mins (Non-stop) | Terminal 1 | T Economy Class | Airbus Industrie A330 | Meals | 1 PC per adult | Alitalia C.A.I. S.P.A. — (redacted) |
| Miami → Rome | AZ 631 | Alitalia C.A.I. S.P.A. | (details not shown in image) | (details not shown in image) | (not shown) | (not shown) | (not shown) | (not shown) | (not shown) | (not shown) | (not shown) |

*   **Departing:** Sat, Dec 22 2018, 08:00 PM from Miami, Miami International (MIA)
*   **Arriving:** Sun, Dec 23 2018, 11:50 AM in Rome, Leonardo da Vinci International (Fiumicino) (FCO)
*   **Airline:** Alitalia C.A.I. S.P.A.
*   **Flight Type:** Non-stop
*   **Duration:** 9 Hrs 50 Mins
*   **Arrival Terminal:** Terminal 3
*   **Flight Class:** T Economy Class
*   **Aircraft:** Airbus Industrie A330
*   **Meals:** Meals
*   **Baggage:** 1PC per adult
*   **Other Flight:** Rome to Moscow, FLIGHT AZ 7026

## DEPARTING

Sun, Dec 23 2018, 12:45 PM
Rome
Leonardo da Vinci International (Fiumicino) (FCC))

## ARRIVING

Sun, Dec 23 2018, 06:45 PM
Moscow
Sheremetyevo (SVO)

## Alitalia C.A.I. S.P.A.

Operated By Aeroflot

Non-stop
Duration:4 Hrs
Departure Terminal:Terminal 3
Arrival Termlnal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

T Economy Class
Boeing 737-800
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION: Alitalia C.A.I. S.P.A. Traveller Information is indicated.

## FLIGHT INFORMATION (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP?
HOTLINE

When you travel more than 100 miles from home. you other select emergency coordination and assistance Sc referrals, PP# XXXXXXXXXXt, cash wires and more. C the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dia

Manage Your Tr

View and manage your Trip by logging onto <u>American</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you perk review <u>www.Visacentratcomiamex</u> for the most up to requirements for your travel destination. Due to frequei guarantee the accuracy of the information provided an. any inaccurate or incomplete information contained on

You may receive customer service emails even if you t marketing offers from American Express. For details a the American Express Privacy Statement at <u>www.amei</u>

See attached itinerary PDF or link for full terms and co

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure

to website below to download and install this free softy'

## <u>Entry and Exit Information for Travel</u> (cont.)

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion"!

Please be advised that certain mandatory hotel-impose daily resort or facility fees. may be applicable to your s check-out from the property. You may wish to inquire the existence and amount of such charges.

Liability Statement. American Express Travel Related subsidiaries. affiliates and representatives (collectively suppliers and you understand and agree that Amex sh. expense or damage to persons or property resulting. d omissions of travel suppliers, including but not limited services. cessation of operations, accidents or failures itineraries or schedules: or (2) acts of God, fires, earth. acts of governmental authorities. civil unrest, strikes, ri related to the public Internet. telecommunications lines systems, or any other cause beyond the control of Ami

Intermediary Disclosure. Amex assists you in finding tr arrangements that meet your individual needs. We cor travel suppliers to you and recommending specific dine independent third party and not as a fiduciary We war pay us commissions as well as incentives for reaching time to time may also provide incentives to our travel c provide compensation to us for various marketing and for them, such as granting them access to our marketi programs and supporting technology initiatives. In add suppliers when customers use the American Express ( products to pay for supplier products and services. Frc business relationships with suppliers and these arrang' compensation and incentives we receive. are subject tr recommending itineraries. we may consider a number and your preferences. The relationships we have with suppliers we identify and the itineraries we recommenc

California State Seller of Travel Registration Number: Travel Registration Number: U81(1600469694. Iowa: Ti

## <u>Entry and Exit Information for Travel</u> (cont.)

- Visa note: "She needs visa to come to US, not sure about transit visa to connect in Rome (probably no)."
- Action required: "Your response is required to complete this reservation." Reply to email to authorize.

- Price & rules:
  - Total (including taxes & fees): $756.27
  - Ticket: non-refundable
  - Change penalty: $171.00 + fare difference
  - Codeshare: AEROFLOT

- Flight segments:

| Date | Flight | Class | Duration | From (airport, code) | Departs | To (airport, code) | Arrives |
|---|---:|---|---:|---|---:|---|---:|
| Wed 19 Dec | Alitalia 595 | Economy | 4h 5m | Moscow Sheremetyevo (SVO) | 6:00 am | Rome Fiumicino (FCO) | 8:05 am |
| Wed 19 Dec | Alitalia 630 | Economy | 11h 30m | Rome Fiumicino (FCO) | 10:20 am | Miami (MIA) | 3:50 pm |
| Sat 22 Dec | Alitalia 631 | Economy | 9h 50m | Miami (MIA) | 8:00 pm | Rome Fiumicino (FCO) | 11:50 am |
| Sun 23 Dec | Alitalia 7026 | Economy | 4h 0m | Rome Fiumicino (FCO) | 12:45 pm | Moscow Sheremetyevo (SVO) | 6:45 pm |

## <u>Entry and Exit Information for Travel</u> (cont.)

- Contact name: [redacted]  
- Contact title: Centurion Relationship Manager  
- Contact hours: Mon–Fri 9:00 AM–5:30 PM EST

- Request: "Please issue this ticket for [redacted]"

- Forwarded message:
  - From: "American Express Travel" <itinerary@myamextravel.com>
  - Subject: Itinerary for [redacted] — 19DEC18 [redacted]
  - Date: December 17, 2018 at 5:04:59 PM EST
  - To: [redacted]

- Record locator: [redacted]

- Navigation/footer items visible: FLIGHTS | HOTELS | CARS | CRUISES

- Footer note (summary): Itinerary is a reservation only; reservation will not be ticketed until ticketing authorization is received; contact travel advisor or reservation will automatically cancel.

## <u>Entry and Exit Information for Travel</u> (cont.)

DO NOT REPLY TO THIS EMAIL. This message was sent to an email address that cannot accept incoming messages. If you have any questions, please contact Service at 1-800-222-2222.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed at https://myamextravel.com/baggage

Other Information
CITIZENS OF RUSSIAN FEDERATION MUST CARRY A

Other Information
A VISA IS REQUIRED FOR ENTRY INTO USA

Moscow to Rome
FLIGHT AZ 595

DEPARTING
Wed, Dec 19 2018, 06:00 AM
Moscow
Sheremetyevo (SVO)

## <u>Entry and Exit Information for Travel</u> (cont.)

- Incoming (to Rome)
  - Arrival date & time: Wed, Dec 19 2018, 08:05 AM
  - Airport: Leonardo da Vinci International (Fiumicino) (FCO), Rome
  - Airline / Operator: Alitalia C.A.I. S.P.A. (Operated by Alitalia C.A.I. S.P.A.)
  - Flight type: Non-stop
  - Duration: 4 hrs 5 mins
  - Departure Terminal: Terminal D - Domestic/Intl
  - Arrival Terminal: Terminal 3
  - Class: T Economy
  - Aircraft: Airbus Industrie A318/A319/A320/A321
  - Meals: Cold Meal
  - Baggage: 1 PC per adult
  - Flight confirmation: Alitalia C.A.I. S.P.A.: [redacted]

- Outgoing (Rome → Miami)
  - Route: Rome to Miami
  - Flight: AZ 630
  - Departure date & time: Wed, Dec 19 2018, 10:20 AM
  - Departure city: Rome

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th></th><th></th><th>Leonardo da Vinci International (Fiumicino) (FCO)</th></tr><tr><td></td><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td></td><td>Wed, Dec 19 2018, 03:50 PM
Miami</td></tr><tr><td></td><td></td><td></td><td>Miami International (MIA)</td></tr><tr><td></td><td></td><td></td><td>Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td></td><td>Operated By Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td></td><td>Non-stop
Duration:11 Hrs 30 Mins
Departure Terminal: Terminal 1</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>T Economy Class</td></tr><tr><td></td><td></td><td></td><td>Airbus Industrie A330
Meals: Meals</td></tr><tr><td></td><td></td><td></td><td>Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr><tr><td></td><td></td><td></td><td>Alitalia C.A.I. S.P.A.: OOBWWM</td></tr><tr><td></td><td></td><td></td><td>Miami to Rome</td></tr><tr><td></td><td></td><td></td><td>FLIGHT AZ 631</td></tr><tr><td></td><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td></td><td>Sat, Dec 22 2018, 08:00 PM</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

Key Details:

*   **Departure:** Miami (Miami International (MIA))
*   **Arrival:** Rome (Leonardo da Vinci International (Fiumicino) (FCO)), Sun, Dec 23 2018, 11:50 AM. Arrival Terminal: Terminal 3
*   **Airline:** Alitalia C.A.I. S.P.A.
*   **Flight Duration:** 9 Hrs 50 Mins
*   **Flight Class:** T Economy Class
*   **Aircraft:** Airbus Industrie A330
*   **Flight to Moscow:** Flight AZ 7026

## <u>Entry and Exit Information for Travel</u> (cont.)

| Field | Value |
|---|---|
| Departure — Date & Time | Sun, Dec 23 2018, 12:45 PM |
| Departure — City & Airport | Rome — Leonardo da Vinci International (Fiumicino) (FCO) |
| Arrival — Date & Time | Sun, Dec 23 2018, 06:45 PM |
| Arrival — City & Airport | Moscow — Sheremetyevo (SVO) |
| Airline | Alitalia C.A.I. S.P.A. |
| Operated by | Aeroflot |
| Flight Type | Non-stop |
| Duration | 4 hrs |
| Departure Terminal | Terminal 3 |
| Arrival Terminal | Terminal D - Domestic/Intl |
| Class | T Economy Class |
| Aircraft | Boeing 737-800 |
| Meals | Meals |
| Baggage | 1 PC per adult |
| Flight confirmation | Redacted (black box in image) |
| Traveller information | Redacted (black boxes in image) |

## <u>Entry and Exit Information for Travel</u> (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL
HOTLINE

When you travel more than 100 miles from home, you have : other select emergency coordination and assistance services referrals. PP# XXXXXXXXXXt. cash wires and more. Card M the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial colle

Manage Your Trip

View and manage your Trip by logging onto <u>American Expre:</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodicall! review <u>wv.rw.Visacentral.comfamez</u> for the most up to date al requirements for your travel destination. Due to frequent chat guarantee the accuracy of the information provided and expr any inaccurate or incomplete information contained on that s

You may receive customer service emails even if you have re marketing offers from American Express. For details about o the American Express Privacy Statement at <u>www.americane:</u>

See attached itinerary PDF or link for full terms and conditior

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you ha to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

## <u>Entry and Exit Information for Travel</u> (cont.)

- Surrounding text: "Thank you for choosing American Express Centurion Travel"
- Image content: nearly blank portrait page showing three vertical dotted column separators (approx. three columns); no headers, labels, or data entries visible
- No chart, legend, or tabular data to extract

Thank you for choosing American Express Centurion Travel

Please be advised that certain mandatory hotel-imposed cha daily resort or facility fees, may be applicable to your stay an check-out from the property. You may wish to inquire with tt the existence and amount of such charges.

Liability Statement. American Express Travel Related Servic subsidiaries, affiliates and representatives (collectively, "AME suppliers and you understand and agree that Amex shall not expense or damage to persons or property resulting, directly omissions of travel suppliers, including but not limited to del services. cessation of operations. accidents or failures of eqt itineraries or schedules: or (2) acts of God, fires. earthquake: acts of governmental authorities. civil unrest. strikes, riots. tt related to the public internet, telecommunications lines or fac systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel s arrangements that meet your individual needs. We consider travel suppliers to you and recommending specific itineraries independent third party and not as a fiduciary. We want you pay us commissions as well as incentives for reaching sales time to time may also provide incentives to our travel counse provide compensation to us for various marketing and admir for them, such as granting them access to our marketing chz programs and supporting technology initiatives. In addition. N suppliers when customers use the American Express Card o products to pay for supplier products and services. From tim business relationships with suppliers and these arrangement compensation and incentives we receive. are subject to than recommending itineraries, we may consider a number of fact and your preferences. The relationships we have with suppli suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10223 Travel Registration Number: UBI#600469694. Iowa: TA# 665

## <u>Entry and Exit Information for Travel</u> (cont.)

OK to issue?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Check on line or call.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so does she need to go to the Italian consulate in Moscow to find that out if she needs a transit visa??

On Dec 17, 2018, at 5:32 PM, Natalia Molotkova ████████████████████ wrote:

She needs visa to come to US, not sure about transit visa to connect in Rome (probably no), b

Your response is required to complete this reservation. Prices and availability are subject to ch

• Total air reservation, including taxes and fees: $756.27.

## <u>Entry and Exit Information for Travel</u> (cont.)

| Date | Airline / Flight | Class | Duration | Depart (Airport, Code) | Depart Time | Arrive (Airport, Code) | Arrive Time |
|---|---:|---|---:|---|---:|---|---:|
| Wed 19 Dec | Alitalia 595 | Economy | 4h 5m | Moscow Sheremetyevo (SVO) | 6:00am | Rome Fiumicino (FCO) | 8:05am |
| Wed 19 Dec | Alitalia 630 | Economy | 11h 30m | Rome Fiumicino (FCO) | 10:20am | Miami (MIA) | 3:50pm |
| Sat 22 Dec | Alitalia 631 | Economy | 9h 50m | Miami (MIA) | 8:00pm | Rome Fiumicino (FCO) | 11:50am |
| Sun 23 Dec | Alitalia 7026 | Economy | 4h 0m | Rome Fiumicino (FCO) | 12:45pm | Moscow Sheremetyevo (SVO) | 6:45pm |

- Ticket: non-refundable; $171.00 change penalty + fare difference.
- Code share: AEROFLOT.
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager. Hours: Mon–Fri 9AM–5:30PM EST.
- Forwarded from "American Express Travel" (itinerary@myamextravel.com). Subject references itinerary for [redacted] / 19DEC18. Date: December 17, 2018 5:04:59 PM EST.
- Several recipient/ID fields are redacted in image.

## <u>Entry and Exit Information for Travel</u> (cont.)

*   **Record Locator:** [redacted]
*   This itinerary is a reservation only and will automatically cancel if ticketing authorization is not received. Contact travel.
*   Do not reply to this email. Contact Service at 1-[redacted] for questions.
*   Airline baggage fees may apply and can be accessed at https://myamextravel.com/baggage
*   Citizens of the Russian Federation must carry a [redacted].

## <u>Entry and Exit Information for Travel</u> (cont.)

<table><tr><th></th><th></th><th>.A VISA IS REQUIRED FOR ENTRY INTO USA</th></tr><tr><td></td><td></td><td>Moscow to Rome</td></tr><tr><td></td><td></td><td>FLIGHT AZ 595</td></tr><tr><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td>Wed, Dec 19 2018, 06:00 AM</td></tr><tr><td></td><td></td><td>Moscow</td></tr><tr><td></td><td></td><td>Sheremetyevo (SVO)</td></tr><tr><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td>Wed, Dec 19 2018, 08:05 AM
Rome</td></tr><tr><td></td><td></td><td>Leonardo da Vinci International (Fiumicino) (FCO)</td></tr><tr><td></td><td></td><td>Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td>Operated By Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Duration:4 Hrs 5 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal: Terminal D - Domestic/Intl</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 3

FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>T Economy Class</td></tr><tr><td></td><td></td><td>Airbus Industrie A318/A319/A320/A321</td></tr><tr><td></td><td></td><td>Meals: Cold Meal</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

## <u>Entry and Exit Information for Travel</u> (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.

Rome to Miami

FLIGHT AZ 630

## DEPARTING

Wed, Dec 19 2018, 10:20 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Wed, Dec 19 2018, 03:50 PM
Miami
Miami International (MIA)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia CA.I. S.P.A.

Non-stop
Duration:11 Hrs 30 Mins
Departure Terminal:Terminal 1

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## Miami to Rome

FLIGHT AZ 631

## DEPARTING

Sat, Dec 22 2018. 08:00 PM
Miami
Miami International (MIA)

## ARRIVING

Sun, Dec 23 2018, 11:50 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:9 Hrs 50 Mins
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

Rome to Moscow

FLIGHT AZ 7026

## DEPARTING

Sun, Dec 23 2018, 12:45 PM

Rome

Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Sun, Dec 23 2018. 06:45 PM
Moscow
Sheremetyevo (SVO)

## Alitalia C.A.I. S.P.A.

Operated By Aeroflot

Non-stop

Duration:4 Hrs

Departure Terminal:Terminal 3
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

T Economy Class
Boeing 737-800
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

- Document type: Flight confirmation (Alitalia C.A.I. S.P.A.) — confirmation code redacted/black box
- Section: Traveller Information — content redacted/black boxes
- Emergency assistance (Hotline)
  - Note: 24/7 emergency coordination and assistance when traveling more than 100 miles from home (referrals, cash wires, PP# XXXXXXXXXXt, etc.)
  - Toll-free: 1-800-333-AMEX
  - Direct-dial/collect: 1-715-343-7977
- Action/button: Manage Your Trip
- Manage/view trip: by logging onto American Express (site link not fully shown)
- Entry and Exit Information for Travel: recommends reviewing www.Visacentral.com/amex for up-to-date entry/visa requirements

## FLIGHT INFORMATION (cont.)

<table><tr><th rowspan="6"></th><th>You may receive customer service emails even if you have req
marketing offers from American Express. For details about our
the American Express Privacy Statement at <u>www americanexp</u></th></tr><tr><td>See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure you have
to website below to download and install this free software.

<u>httpviwww adobe comtproductslacrobatireadstep html</u></td></tr><tr><td>Thank you for choosing American Express Centurion Travel St</td></tr><tr><td>Please be advised that certain mandatory hotel-imposed chart
daily resort or facility fees, may be applicable to your stay and
check-out from the property. You may wish to inquire with the
the existence and amount of such charges.</td></tr><tr><td>Liability Statement. American Express Travel Related Service:
subsidiaries, affiliates and representatives (collectively. "Amex'
suppliers and you understand and agree that Amex shall not b
expense or damage to persons or property resulting, directly a
omissions of travel suppliers. including but not limited to delay
services, cessation of operations, accidents or failures of equif
itineraries or schedules: or (2) acts of God. fires, earthquakes.
acts of governmental authorities, civil unrest, strikes, riots. the'
related to the public Internet. telecommunications lines or facili
systems. or any other cause beyond the control of Amex.</td></tr><tr><td>Intermediary Disclosure. Amex assists you in finding travel sur
arrangements that meet your individual needs. We consider vz
travel suppliers to you and recommending specific itineraries.
independent third party and not as a fiduciary. We want you to
pay us commissions as well as incentives for reaching sales tz
time to time may also provide incentives to our travel counselc
provide compensation to us for various marketing and adminis
for them, such as granting them access to our marketing chan
programs and supporting technology initiatives. In addition, we 
suppliers when customers use the American Express Card or c
products to pay for supplier products and services. From time
business relationships with suppliers and these arrangements.
compensation and incentives we receive, are subject to change
recommending itineraries, we may consider a number of facto'</td></tr></table>

## FLIGHT INFORMATION (cont.)

Key Information:

*   Total air reservation, including taxes and fees: $756.27
*   Ticket is non-refundable, $171.00 change penalty applies plus difference in fare
*   Code share: AEROFLOT
*   Flight 1: Wed 19 Dec - Alitalia 595 - Economy - 4h 5m. Moscow (SVO) to Rome (FCO). Departure: 6:00am. Arrival: 8:05am
*   Flight 2: Wed 19 Dec - Alitalia 630 - Economy - 11h 30m. Departing: Rome (FCO) at 10:20am
*   Travel agency details: California State Seller of Travel Registration Number: 1022318. Travel Registration Number: UBI#600469694. Iowa: TA# 669

## FLIGHT INFORMATION (cont.)

Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m Departing: Miami Airport, (MIA) at 8.00pm Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

Sun 23 Dec - Alitalia 7026 - Economy - 4h Om Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 12.45pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 6.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue this ticket for ████████...! thanks

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  19DEC18
Date: December 17, 2018 at 5:04:59 PM EST
To:

FLIGHTS' HOTELS' CARSI CRUISES

RECORD LOCATOR:

## FLIGHT INFORMATION (cont.)

- Document: Trip details / itinerary (reservation only)

- Reservation notice (partial transcription):
  - "This itinerary is a reservation only. This reservation will not be ticketed until ticketing authorization is received. Please contact your travel of[...]. If ticketing authorization is not received this entire reservation will automatically cancel."

- Email notice:
  - "DO NOT REPLY TO THIS EMAIL." (message sent from an account that cannot accept incoming messages)
  - Customer Service phone: 1-[redacted/black box]

- Baggage link:
  - https://myamextravel.com/baggage

- Other Information (items shown):
  - "CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VA[...]" (text cut off)
  - "A VISA IS REQUIRED FOR ENTRY INTO USA"

- Route shown:
  - Moscow to Rome

## FLIGHT INFORMATION (cont.)

## DEPARTING

Wed. Dec 19 2018. 06:00 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Wed. Dec 19 2018, 08:05 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration: 4 Hrs 5 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A318/A319/A320/A321
Meals: Cold Meal
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th>Rome to Miami</th></tr><tr><td></td><td></td><td>FLIGHT AZ 630</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Wed. Dec 19 2018. 10:20 AM</td></tr><tr><td></td><td></td><td>Rome </td></tr><tr><td></td><td></td><td>Leonardo da Vinci International (Fiumicino) (FCO)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Wed. Dec 19 2018. 03:50 PM</td></tr><tr><td></td><td></td><td>Miami </td></tr><tr><td></td><td></td><td>Miami International (MIA)</td></tr><tr><td></td><td></td><td>Alitalia C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td>Operated By AlitalU3 C.A.I. S.P.A.</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:11 Hrs 30 Mins</td></tr><tr><td></td><td></td><td>Departure Termlnal:Terminal 1</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult</td></tr><tr><td></td><td></td><td>FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:</td></tr></table>

## FLIGHT INFORMATION (cont.)

## Miami to Rome

## FLIGHT AZ 631

## DEPARTING

Sat. Dec 22 2018. 08:00 PM
Miami
Miami International (MIA)

## ARRIVING

Sun. Dec 23 2018. 11:50 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:9 Hrs 50 Mins
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

AIitalla C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## Rome to Moscow

## FLIGHT AZ 7026

## DEPARTING

Sun. Dec 23 2018, 12:45 PM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Sun. Dec 23 2018. 06:45 PM
Moscow
Sheremetyevo (SVO)

## Alitalia C.A.I. S.P.A.

Opxoted By Aeroflot

Non-stop
Duration:4 Hrs
Departure Termlnal:Terminal 3
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

T Economy Class
Boeing 737-800
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFORMA

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL TE
HOTLINE

When you travel more than 100 miles from home, you have 24/1 other select emergency coordination and assistance services, in referrals. PP# XXXXXXXXXXt. cash wires and more. Card Mem the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express 1</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and e requirements for your travel destination. Due to frequent change guarantee the accuracy of the information provided and express' any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requi marketing offers from American Express. For details about our e the American Express Privacy Statement at <u>www.americanexprE</u>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL TE
HOTLINE (cont.)

<table><tr><th></th><th rowspan="6"></th><th>See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have .
to website below to download and install this free software.</th></tr><tr><td></td><td><u>http://www.adobe.com/productsracrobatkeadstep.html</u> </td></tr><tr><td></td><td>Thank you for choosing American Express Centurion Travel Ser</td></tr><tr><td></td><td>charge-daily Please be advised that certain mandatory hotel-imposed
resort or facility fees. may be applicable to your stay and p
check-out from the property. You may wish to inquire with the h
the existence and amount of such charges.</td></tr><tr><td></td><td>Liability Statement. American Express Travel Related Services -
subsidiaries, affiliates and representatives (collectively. "Amex")
suppliers and you understand and agree that Amex shall not be
expense or damage to persons or property resulting. directly or i
omissions of travel suppliers, including but not limited to delays,
services, cessation of operations, accidents or failures of equiprr
itineraries or schedules: or (2) acts of God, fires, earthquakes, fi
acts of governmental authorities, civil unrest. strikes, riots. theft,
related to the public internet. telecommunications lines or facilifii
systems, or any other cause beyond the control of Amex.</td></tr><tr><td></td><td>Intermediary Disclosure. Amex assists you in finding travel supp
arrangements that meet your individual needs. We consider van
travel suppliers to you and recommending specific itineraries. In
independent third party and not as a fiduciary. We want you to t
pay us commissions as well as incentives for reaching sales tar(
time to time may also provide incentives to our travel counselor:
provide compensation to us for various marketing and administr
for them. such as granting them access to our marketing charm(
programs and supporting technology initiatives. In addition, we r
suppliers when customers use the American Express Card or otl
products to pay for supplier products and services. From time to
business relationships with suppliers and these arrangements. it
compensation and incentives we receive. are subject to change.
recommending itineraries, we may consider a number of factors
and your preferences. The relationships we have with suppliers
suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318.
Travel Registration Number: UBI#600469694. Iowa: TA# 669 RE</td></tr></table>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL TE
HOTLINE (cont.)

Based on the image, it appears to be a chart with horizontal bars.

| Category | Value |
|---|---|
| A | High |
| B | Medium |
| C | Low |


We can void ticket tomorrow. I can try call Consulate tomorrow, no better ask her to do it first thing in the mo

https://ambmosca.esteri.it/ambasciata_mosca/it/ambasciata/la_rete_consolare/la%20rete%20consolare.htm

## CONSOLATO GENERALE A MOSCA

Competente per tutta la Federazione Russa esclusi i soggetti che rientrano nella circoscrizione consolare de
CONSOLE GENERALE: Francesco Forte
Indirizzo: Yakimanskaya Naberezhnaya, 10 - 119180 Mosca (metro: Polyanka)
Tel.: 
Fax: 
Homepage: www.consmosca.esteri.it
E-mail: 

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## CONSOLATO GENERALE A MOSCA (cont.)

He said OK....but I worry about this transit visa thing...issue the ticket and I will ask Jeffrey if she if she can can check check

you recommend?

On Dec 17, 2018, at 5:49 PM, Natalia Molotkova <████████████████████████████> wrote:

OK

to issue?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

Check on line or call.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

so does she need to go to the Italian consulate in Moscow to find that out if she she needs needs a a transit transit visa?? visa??

On Dec 17, 2018, at 5:32 PM, Natalia Molotkova ███████████████ > wrote:

She needs visa to come to US, not sure about transit visa to connect in Rome (probably no), b

Your response is required to complete this reservation. Prices and availability are subject to ch

• Total air reservation, including taxes and fees: $756.27.

• Ticket is non-refundable, $171.00 change penalty applies plus difference in fare

• Code share: AEROFLOT

• Wed 19 Dec - Alitalia 595 - Economy - 4h 5m
Departing: Moscow Sheremetyevo Airport, (SVO) at 6.00am
Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 8.05am

Wed 19 Dec - Alitalia 630 - Economy - 11h 30m
Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 10.20am
Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m
Departing: Miami Airport, (MIA) at 8.00pm
Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

## CONSOLATO GENERALE A MOSCA (cont.)

Sun 23 Dec - Alitalia 7026 - Economy - 4h Om Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 12.45pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 6.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue this ticket for ████████...! thanks

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  19DEC18 
Date: December 17, 2018 at 5:04:59 PM EST
To:

FLIGHTSI HOTELSI CARSI CRUISES



RECORD LOCATOR:

YOUR TRIP DETAI

## CONSOLATO GENERALE A MOSCA (cont.)

Key details from the image:

*   Itinerary is a reservation only.
*   Do not reply to the email.
*   Baggage information: myamextravel.com/baggage
*   Citizens of the Russian Federation must carry a visa.
*   A Visa is required for entry into the USA
*   Moscow to Rome, Flight AZ 595

## CONSOLATO GENERALE A MOSCA (cont.)

- Segment: Moscow (Sheremetyevo SVO) → Rome (Leonardo da Vinci/Fiumicino FCO)
  - Date / Time: Wed, Dec 19 2018 — Depart 06:00 AM (Moscow) → Arrive 08:05 AM (Rome)
  - Airline: Alitalia C.A.I. S.P.A. (Operated by Alitalia C.A.I. S.P.A.)
  - Non-stop; Duration: 4 hrs 5 mins
  - Departure Terminal: Terminal D - Domestic/Intl
  - Arrival Terminal: Terminal 3
  - Class: T (Economy)
  - Aircraft: Airbus Industrie A318/A319/A320/A321
  - Meal: Cold Meal
  - Baggage: 1 PC per adult
  - Flight confirmation: Alitalia C.A.I. S.P.A.: [redacted]

- Segment: Rome → Miami
  - Flight: AZ 630

## CONSOLATO GENERALE A MOSCA (cont.)

Flight Itinerary:

*   **Departing:** Wed, Dec 19 2018, 10:20 AM Rome (Leonardo da Vinci International (Fiumicino) (FCO))
*   **Arriving:** Wed, Dec 19 2018, 03:50 PM Miami (Miami International (MIA))
*   **Airline:** Alitalia C.A.I. S.P.A.
*   **Flight Type:** Non-stop
*   **Duration:** 11 Hrs 30 Mins
*   **Departure Terminal:** Terminal 1
*   **Flight Information:** T Economy Class, Airbus Industrie A330, Meals, Baggage: 1PC per adult
*   **Flight Number:** AZ 631
*   **Route:** Miami to Rome

## CONSOLATO GENERALE A MOSCA (cont.)

| Field | Details |
|---|---|
|Departing|Sat, Dec 22 2018, 08:00 PM — Miami (Miami International MIA)|
|Arriving|Sun, Dec 23 2018, 11:50 AM — Rome (Leonardo da Vinci/Fiumicino FCO)|
|Airline / Operator|Alitalia C.A.I. S.P.A. (Operated by Alitalia C.A.I. S.P.A.)|
|Flight type|Non-stop|
|Duration|9 hrs 50 mins|
|Arrival Terminal|Terminal 3|
|Class|T Economy Class|
|Aircraft|Airbus Industrie A330|
|Meals|Meals provided|
|Baggage|1 PC per adult|
|Flight confirmation|Alitalia C.A.I. S.P.A.: [redacted]|
|Additional segment|Rome to Moscow — Flight AZ 7026|

## CONSOLATO GENERALE A MOSCA (cont.)

| **Departure**         | Details                                                 |
| :-------------------- | :------------------------------------------------------ |
| Date/Time             | Sun, Dec 23 2018, 12:45 PM                             |
| City                  | Rome                                                    |
| Airport               | Leonardo da Vinci International (Fiumicino) (FCO)      |
| **Arrival**           |                                                         |
| Date/Time             | Sun, Dec 23 2018, 06:45 PM                             |
| City                  | Moscow                                                  |
| Airport               | Sheremetyevo (SVO)                                      |
| **Airline**           | Alitalia C.A.I. S.P.A. Operated By Aeroflot          |
| **Flight Information** |                                                         |
| Flight Type           | Non-stop                                                |
| Duration              | 4 Hrs                                                   |
| Departure Terminal    | Terminal 3                                              |
| Arrival Terminal      | Terminal D - Domestic/Intl                              |
| Class                 | T Economy Class                                         |
| Aircraft              | Boeing 737-800                                          |
| Meals                 | Meals                                                   |
| Baggage               | 1PC per adult                                           |
| **Flight Confirmation** | Alitalia C.A.I. S.P.A.                                 |
| **Traveller Information** |                                                       |

## CONSOLATO GENERALE A MOSCA (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE

When you travel more than 100 miles from home, you have 2Z other select emergency coordination and assistance services. referrals, PP# XXXXXXXXXXt, cash wires and more. Card Mei the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect

Manage Your Trip

View and manage your Trip by logging onto <u>American Express</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www Visacentral com/amex</u> for the most up to date anc requirements for your travel destination. Due to frequent chaos guarantee the accuracy of the information provided and expre≤ any inaccurate or incomplete information contained on that site

You may receive customer service emails even if you have req marketing offers from American Express. For details about our the American Express Privacy Statement at <u>www americanexp</u>

See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have to website below to download and install this free software.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE (cont.)

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel SE

Please be advised that certain mandatory hotel-imposed chart daily resort or facility fees, may be applicable to your stay and check-out from the property. You may wish to inquire with the the existence and amount of such charges.

Liability Statement. American Express Travel Related Service! subsidiaries, affiliates and representatives (collectively, "Amex' suppliers and you understand and agree that Amex shall not b expense or damage to persons or property resulting, directly o! omissions of travel suppliers. including but not limited to delay services. cessation of operations. accidents or failures of equir itineraries or schedules: or (2) acts of God, fires, earthquakes. acts of governmental authorities, civil unrest, strikes, riots. the' related to the public internet, telecommunications lines or facili systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel sur arrangements that meet your individual needs. We consider vE travel suppliers to you and recommending specific itineraries. independent third party and not as a fiduciary. We want you to pay us commissions as well as incentives for reaching sales to time to time may also provide incentives to our travel counselc provide compensation to us for various marketing and adminis for them. such as granting them access to our marketing chan programs and supporting technology initiatives. In addition. WE suppliers when customers use the American Express Card or c products to pay for supplier products and services. From time business relationships with suppliers and these arrangements, compensation and incentives we receive, are subject to change recommending itineraries, we may consider a number of facto] and your preferences. The relationships we have with supplier suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 102231f Travel Registration Number: USItt600469694. Iowa: TM 669

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE (cont.)

She needs visa to come to US, not sure about transit visa to connect in Rome (probably no), but bette

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $756.27.

• Ticket is non-refundable, $171.00 change penalty applies plus difference in fare

	- Code share: AEROFLOT

• Wed 19 Dec - Alitalia 595 - Economy - 4h 5m Departing: Moscow Sheremetyevo Airport, (SVO) at 6.00am Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 8.05am

Wed 19 Dec - Alitalia 630 - Economy - 11h 30m Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 10.20am Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m Departing: Miami Airport, (MIA) at 8.00pm Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

Sun 23 Dec - Alitalia 7026 - Economy - 4h Om Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 12.45pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 6.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE (cont.)

- Name / title: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
- Contact hours: Mon through Friday 9AM–5:30PM EST  
- Request line: "Please issue this ticket for [REDACTED] ...! thanks"  
- Forwarded from: "American Express Travel" <itinerary@myamextravel.com>  
- Subject: Itinerary for [REDACTED] 19DEC18 [REDACTED]  
- Date (forwarded): December 17, 2018 at 5:04:59 PM EST  
- To: [REDACTED]  
- Record locator: [REDACTED]  
- Header items: FLIGHTS | HOTELS | CARS | CRUISES  
- Notice text (partial): "This itinerary is a reservation only. This reservation will not be ticketed until ticketing authorization is received. Please contact your travel office ... this entire reservation will automatically cancel."

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE (cont.)

- Notice: "DO NOT REPLY TO THIS EMAIL. This message was sent from a n[on-monitored address]" — support phone number redacted
- Baggage info URL: https://myamextravel.com/baggage

- Other Information:
  - "CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID" (text truncated)
  - "A VISA IS REQUIRED FOR ENTRY INTO USA"

- Flight:
  - Route: Moscow to Rome
  - Flight: AZ 595
  - Departing: Wed, Dec 19 2018, 06:00 AM
  - Departure airport: Moscow Sheremetyevo (SVO)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL'
HOTLINE (cont.)

## ARRIVING

Wed, Dec 19 2018, 08:05 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Oporatcd By Mail* C.A.I. S.P.A.

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A318/A319/A320/A321
Meals: Cold Meal
Baggage: 1PC per adult

Key information:

*   Airline: Alitalia C.A.I. S.P.A.
*   Flight: Rome to Miami
*   Flight Number: AZ 630
*   Departure Date: Wed, Dec 19 2018, 10:20 AM
*   Departure Location: Rome

## FLIGHT INFORMATION (cont.)

- Route: Rome (Leonardo da Vinci/Fiumicino, FCO) ↔ Miami (Miami International, MIA)
- Arriving (to Miami): Wed, Dec 19 2018, 03:50 PM
- Airline / Operator: Alitalia C.A.I. S.P.A. (Operated by Alitalia C.A.I. S.P.A.)
- Service: Non-stop
- Duration: 11 hrs 30 mins
- Departure Terminal: Terminal 1
- Flight information:
  - Class: T Economy
  - Aircraft: Airbus Industrie A330
  - Meals: Meals
  - Baggage: 1 PC per adult
- Flight confirmation: Alitalia C.A.I. S.P.A.: (confirmation code redacted)
- Return: Miami to Rome — Flight AZ 631
  - Departing: Sat, Dec 22 2018, 08:00 PM

## FLIGHT INFORMATION (cont.)

Key details from the image:

*   **Destination:** Miami International Airport (MIA)
*   **Arrival:** Rome, Leonardo da Vinci International Airport (FCO), Dec 23 2018, 11:50 AM
*   **Airline:** Alitalia C.A.I. S.P.A.
*   **Flight Information:** Economy Class, Airbus Industrie A330, Meals, Baggage: 1PC per adult
*   **Route:** Rome to Moscow
*   **Flight Number:** AZ 7026

## FLIGHT INFORMATION (cont.)

- Date/Times:
  - Depart: Sun, Dec 23 2018, 12:45 PM
  - Arrive: Sun, Dec 23 2018, 06:45 PM
- Route:
  - From: Rome — Leonardo da Vinci International (Fiumicino) (FCO)
  - To: Moscow — Sheremetyevo (SVO)
- Airline: Alitalia C.A.I. S.P.A. (Operated by Aeroflot)
- Flight type: Non-stop
- Duration: 4 hrs
- Terminals:
  - Departure Terminal: Terminal 3
  - Arrival Terminal: Terminal D — Domestic/Intl
- Flight information:
  - Class: T Economy
  - Aircraft: Boeing 737-800
  - Meals: Meals
  - Baggage: 1 PC per adult
- Flight confirmation: Alitalia C.A.I. S.P.A.: [redacted]
- Traveller information: [redacted]

## FLIGHT INFORMATION (cont.)

- Header: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL HOTLINE
  - Toll-free: 1-800-333-AMEX
  - Direct-dial (collect): 1-715-343-7977

- Manage Your Trip
  - Button: "Manage Your Trip"
  - Instruction: View and manage your Trip by logging onto American Express Travel

- Entry and Exit Information for Travel
  - Recommendation: Periodically review www.visacentral.com/amex for up-to-date entry/exit requirements
  - Note: American Express does not guarantee accuracy of third‑party site information

- Emails & Privacy
  - You may receive customer service emails even if you’ve opted out of marketing
  - American Express Privacy Statement: www.americanexpress.com

- Itinerary / PDF attachment
  - See attached itinerary PDF or link for full terms and conditions
  - If you cannot view the PDF, download Adobe Reader: http://www.adobe.com/products/acrobat/readstep.html

## FLIGHT INFORMATION (cont.)

Thank you for choosing American Express Centurion Travel Service

Please be advised that certain mandatory hotel-imposed charges, in, daily resort or facility fees. may be applicable to your stay and payat check-out from the property. You may wish to inquire with the hotel the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Corn subsidiaries, affiliates and representatives (collectively, 'Amex") act suppliers and you understand and agree that Amex shall not be liabl' expense or damage to persons or property resulting, directly or indire omissions of travel suppliers, including but not limited to delays. ove services. cessation of operations, accidents or failures of equipment. itineraries or schedules: or (2) acts of God, fires, earthquakes. floods acts of governmental authorities, civil unrest, strikes, riots. theft. dise related to the public internet. telecommunications lines or facilities. o systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers arrangements that meet your individual needs. We consider various travel suppliers to you and recommending specific itineraries. In this independent third party and not as a fiduciary. We want you to be avi pay us commissions as well as incentives for reaching sales targets time to time may also provide incentives to our travel counselors. CI provide compensation to us for various marketing and administrative for them, such as granting them access to our marketing channels. programs and supporting technology initiatives. In addition, we recei' suppliers when customers use the American Express Card or other products to pay for supplier products and services. From time to time business relationships with suppliers and these arrangements. incluc compensation and incentives we receive, are subject to change. In is recommending itineraries. we may consider a number of factors. incl and your preferences. The relationships we have with suppliers may suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Was Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registi

## FLIGHT INFORMATION (cont.)

OK to issue?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Check on line or call.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

so does she need to go to the Italian consulate in Moscow to find that out if she needs a transit visa?? or car

On Dec 17, 2018, at 5:32 PM, Natalia Molotkova <███████████████████████> wrote:

She needs visa to come to US, not sure about transit visa to connect in Rome (probably no), but bette

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $756.27.

## FLIGHT INFORMATION (cont.)

• Ticket is non-refundable, $171.00 change penalty applies plus difference in fare

	- Code share: AEROFLOT

• Wed 19 Dec - Alitalia 595 - Economy - 4h 5m Departing: Moscow Sheremetyevo Airport, (SVO) at 6.00am Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 8.05am

Wed 19 Dec - Alitalia 630 - Economy - 11h 30m Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCC) at 10.20am Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m Departing: Miami Airport, (MIA) at 8.00pm Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

Sun 23 Dec - Alitalia 7026 - Economy - 4h Om Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCC) at 12.45pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 6.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue this ticket for █████████...! thanks

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for  /  19DEC18 
Date: December 17, 2018 at 5:04:59 PM EST
To:

FLIGHTS | HOTELS | CARS | CRUISES

## FLIGHT INFORMATION (cont.)

RECORD LOCATOR:

## YOUR TRIP DETAILS

This itinerary is a reservation only. This reservation will not be tickete, ticketing authorization is received. Please contact your travel office this entire reservation will automatically cancel.

DO NOT REPLY TO THIS EMAIL. This message was sent from a nol cannot accept incoming messages. If you have any questions, please Service at 1

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visifirk <u>https://mvamextravetcomibaoqade</u>

## Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID P/

## Other Information

## Other Information (cont.)

## Moscow to Rome

FLIGHT AZ 595

## DEPARTING

Wed, Dec 19 2018, 06:00 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Wed, Dec 19 2018, 08:05 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:4 Hrs 5 Mins
Departure Terminal:Terminal D - Domestic/Intl
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A318/A319/A320/A321
Meals: Cold Meal
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

Rome to Miami

FLIGHT AZ 630

## DEPARTING

Wed, Dec 19 2018, 10:20 AM

Rome

Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Wed, Dec 19 2018, 03:50 PM
Miami
Miami International (MIA)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:11 Hrs 30 Mins
Departure Terminal:Terminal 1

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

Miami to Rome

FLIGHT AZ 631

## DEPARTING

Sat, Dec 22 2018, 08:00 PM
Miami
Miami International (MIA)

## ARRIVING

Sun, Dec 23 2018, 11:50 AM

Rome

Leonardo da Vinci International (Fiumicino) (FCC))

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:9 Hrs 50 Mins
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

## FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

Rome to Moscow

FLIGHT AZ 7026

## DEPARTING

Sun, Dec 23 2018, 12:45 PM

Rome

Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Sun, Dec 23 2018, 06:45 PM
Moscow
Sheremetyevo (SVO)

## Alitalia C.A.I. S.P.A.

Operated By Aeroflot

Non-stop
Duration:4 Hrs
Departure Terminal:Terminal 3
Arrival Terminal:Terminal D - Domestic/Intl

## FLIGHT INFORMATION

T Economy Class
Boeing 737-800
Meals: Meals
Baggage: 1PC per adult

## FLIGHT INFORMATION (cont.)

Alitalia C.A.I. S.Ρ.Α.: Flight Confirmation

Emergency Assistance Hotline: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect).

Manage Your Trip via American Express Travel.

Entry and Exit Information for Travel:  www.Visacentral.com/amex review recommended.

## FLIGHT INFORMATION (cont.)

You may receive customer service emails even if you have requested marketing offers from American Express. For details about our e-mail the American Express Privacy Statement at <u>www americanexpress coi</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service ar

Please be advised that certain mandatory hotel-imposed charges, inch daily resort or facility fees. may be applicable to your stay and payable check-out from the property. You may wish to inquire with the hotel IN the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Comp: subsidiaries. affiliates and representatives (collectively, "Amex') act as suppliers and you understand and agree that Amex shall not be liable • expense or damage to persons or property resulting, directly or indirec omissions of travel suppliers, including but not limited to delays. overb services, cessation of operations. accidents or failures of equipment, c itineraries or schedules: or (2) acts of God, fires. earthquakes. floods. acts of governmental authorities. civil unrest. strikes. riots. theft, disea related to the public internet. telecommunications lines or facilities. or • systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers a arrangements that meet your individual needs. We consider various fa travel suppliers to you and recommending specific itineraries. In this rc independent third party and not as a fiduciary. We want you to be awa pay us commissions as well as incentives for reaching sales targets or time to time may also provide incentives to our travel counselors. Cer provide compensation to us for various marketing and administrative 5 for them. such as granting them access to our marketing channels. pa programs and supporting technology initiatives. In addition. we receive suppliers when customers use the American Express Card or other An products to pay for supplier products and services. From time to time', business relationships with suppliers and these arrangements. includir compensation and incentives we receive. are subject to change. In ide recommending itineraries, we may consider a number of factors, inclui

## FLIGHT INFORMATION (cont.)

California State Seller of Travel Registration Number: 1022318
Washington Travel Registration Number: UBI#600469694
Iowa: TA# 669 Register

She needs visa to come to US, not sure about transit visa to connect in Rome (probably no), but better to chi

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $756.27.

• Ticket is non-refundable, $171.00 change penalty applies plus difference in fare

	- Code share: AEROFLOT

## • Wed 19 Dec - Alitalia 595 - Economy - 4h 5m

Departing: Moscow Sheremetyevo Airport, (SVO) at 6.OOam

Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 8.05am

## Wed 19 Dec - Alitalia 630 - Economy - 11h 30m

Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 10.20am

## Wed 19 Dec - Alitalia 630 - Economy - 11h 30m (cont.)

Arriving: Miami Airport, (MIA) at 3.50pm

• Sat 22 Dec - Alitalia 631 - Economy - 9h 50m Departing: Miami Airport, (MIA) at 8.00pm Arriving: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 11.50am

Sun 23 Dec - Alitalia 7026 - Economy - 4h Om Departing: Rome Leonardo Da Vinci Fiumicino Airport, (FCO) at 12.45pm Arriving: Moscow Sheremetyevo Airport, (SVO) at 6.45pm

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue this ticket for: ...! thanks

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for:  19DEC18: 
Date: December 17, 2018 at 5:04:59 PM EST
To:

FLIGHTS' HOTELS! CARSI CRUISES

RECORD LOCATOR:

## Wed 19 Dec - Alitalia 630 - Economy - 11h 30m (cont.)

*   This itinerary is a reservation only.
*   Do not reply to this email.
*   Contact Customer Service at 1- [blacked out number].
*   Airline Baggage Fee/Rules: [https://myamextravel.com/baggage](https://myamextravel.com/baggage)
*   Citizens of Russian Federation must carry a valid passport.
*   A visa is required for entry into USA.
*   Flight destination: Moscow to Rome.

## Wed 19 Dec - Alitalia 630 - Economy - 11h 30m (cont.)

## DEPARTING

Wed. Dec 19 2018, 06:00 AM
Moscow
Sheremetyevo (SVO)

## ARRIVING

Wed, Dec 19 2018, 08:05 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration: 4 Hrs 5 Mins
Departure Terminal: Terminal D - Domestic/Intl
Arrival Terminal: Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A318/A319/A320/A321
Meals: Cold Meal
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## Rome to Miami

## FLIGHT AZ 630

## DEPARTING

Wed, Dec 19 2018, 10:20 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Wed. Dec 19 2018, 03:50 PM
Miami
Miami International (MIA)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:11 Hrs 30 Mins
Departure Terminal:Terminal 1

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## Miami to Rome

## FLIGHT AZ 631

## DEPARTING

Sat. Dec 22 2018. 08:00 PM
Miami
Miami International (MIA)

## ARRIVING

Sun. Dec 23 2018. 11:50 AM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## Alitalia C.A.I. S.P.A.

Operated By Alitalia C.A.I. S.P.A.

Non-stop
Duration:9 Hrs 50 Mins
Arrival Terminal:Terminal 3

## FLIGHT INFORMATION

T Economy Class
Airbus Industrie A330
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## Rome to Moscow

## FLIGHT AZ 7026

## DEPARTING

Sun, Dec 23 2018, 12:45 PM
Rome
Leonardo da Vinci International (Fiumicino) (FCO)

## ARRIVING

Sun. Dec 23 2018. 06:45 PM
Moscow
Sheremetyevo (SVO)

## Alitalia C.A.I. S.P.A.

Operated By Aeroflot

Non-stop
Duration: 4 Hrs
Departure Terminal: Terminal 3
Arrival Terminal: Terminal D - Domestic/Intl

## FLIGHT INFORMATION

T Economy Class
Boeing 737-800
Meals: Meals
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Alitalia C.A.I. S.P.A.:

## FLIGHT INFORMATION (cont.)

## TRAVELLER INFORMATIC

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE
HOTLINE

When you travel more than 100 miles from home. you have 24/7 mi other select emergency coordination and assistance services, incluc referrals, PP# XXXXXXXXXXt, cash wires and more. Card Member: the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto American Express Trav

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com/amex</u> for the most up to date and acct. requirements for your travel destination. Due to frequent changes, guarantee the accuracy of the information provided and expressly d any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requests marketing offers from American Express. For details about our e-m: the American Express Privacy Statement at <u>www.americanexpress..</u>

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE
HOTLINE (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Ado to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service

Please be advised that certain mandatory hotel-imposed charges. it daily resort or facility fees, may be applicable to your stay and paya check-out from the property. You may wish to inquire with the hotel the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Cor subsidiaries. affiliates and representatives (collectively. "Amex") act suppliers and you understand and agree that Amex shall not be liab expense or damage to persons or property resulting, directly or indir omissions of travel suppliers, including but not limited to delays. OVI services. cessation of operations. accidents or failures of equipment itineraries or schedules: or (2) acts of God, fires, earthquakes. flood acts of governmental authorities, civil unrest, strikes. riots, theft. dis related to the public internet. telecommunications lines or facilities. • systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel supplier! arrangements that meet your individual needs. We consider various travel suppliers to you and recommending specific itineraries. In this independent third party and not as a fiduciary We want you to be a• pay us commissions as well as incentives for reaching sales targets time to time may also provide incentives to our travel counselors. C provide compensation to us for various marketing and administrativ for them. such as granting them access to our marketing channels, programs and supporting technology initiatives. In addition. we rece suppliers when customers use the American Express Card or other products to pay for supplier products and services. From time to tirr business relationships with suppliers and these arrangements, inclu compensation and incentives we receive. are subject to change. In i recommending itineraries, we may consider a number of factors. inc and your preferences. The relationships we have with suppliers ma suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 Wa Travel Registration Number. UBI#600469694. Iowa: TM 669 Regis

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE
HOTLINE (cont.)