To: Amex Centurian Travel ██████████████████████████████
From: Lesley Groff
Sent: Mon 12/17/2018 7:58:32 PM ██████████████████████████████████████
Subject: Re: Itinerary INCL TICKETNO for ██████████████████████████████████████

thanks

On Dec 17, 2018, at 2:47 PM, Natalia Molotkova <blackened out> wrote:

Doesn't say anything in fare rules, calling BA.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

thanks

On Dec 17, 2018, at 2:23 PM, Natalia Molotkova <████████████████████████████> wrote:

Let me have a look.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

Hours: Mon through Friday 9AM-530PM EST

Hi nAtasha. Is a checked bag included in her ticket?

Sent from my iPhone

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Date: December 14, 2018 at 3:30:09 PM EST
To: 
Subject: Itinerary INCL TICKETNO for

RECORD LOCATOR:

# YOUR TRIP DETAILS

DO NOT REPLY TO THIS EMAIL. This message was sent from a notificatior cannot accept incoming messages. If you have any questions, <change><s>please</s></change> contac Service at 1-877-877-0987.

If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply and can be accessed by visiting: <u>https://myamextravel.com/baqqaqe</u> 

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPOI

Other Information

# YOUR TRIP DETAILS (cont.)

Other Information
• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

# YOUR TRIP DETAILS (cont.)

## London to Milan

FLIGHT BA 568

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Mon, Dec 17 2018, 02:55 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Mon. Dec 17 2018. 05:55 PM
Milan
Linate (LIN)

British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs
Departure Term'nal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## ARRIVING (cont.)

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats: [ ]

H Economy Class

Airbus Industrie A320-100/200

Meals: Food-Bev/Pur

Baggage: NIL per adult

# YOUR TRIP DETAILS (cont.)

## FLIGHT CONFIRMATION

British Airways:

# YOUR TRIP DETAILS (cont.)

## Milan to London

FLIGHT BA 569

# YOUR TRIP DETAILS (cont.)

## DEPARTING

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration: 2 Hrs 5 Mins
Arrival Terminal: Terminal 5

# YOUR TRIP DETAILS (cont.)

## British Airways (cont.)

Flight information
- Your Seats: [REDACTED]
- Class: M Economy Class
- Aircraft: Airbus Industrie A319
- Meals: Food-Bev/Pur
- Baggage: NIL per adult

Flight confirmation
- Carrier: British Airways
- Confirmation code: [REDACTED]

Traveller information
- Name: [REDACTED]
- E-ticket: Ticket BA [REDACTED]

Emergency assistance (24/7)
- Toll-free: 1-800-333-AMEX
- Direct-dial (collect): 1-715-343-7977

Other
- Manage Your Trip (button)
- Source/booking: American Express Travel

# YOUR TRIP DETAILS (cont.)

## British Airways (cont.)

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Vis</u> the most up to date and accurate entry/exit requirements for your travel destin changes. American Express cannot guarantee the accuracy of the information disclaims any liability for any inaccurate or incomplete information contained

You may receive customer service emails even if you have requested not to rr offers from American Express. For details about our e-mail practices. <change><s>please</s></change> r Express Privacy Statement at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acroba website below to download and install this free software_

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including, b resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regr amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc subsidiaries. affiliates and representatives (collectively. 'Amex') act as an age and you understand and agree that Amex shall not be liable for any loss, injur to persons or property resulting, directly or indirectly, from (1) the acts of omit suppliers. including but not limited to delays, overbooking's, cancellation of se operations. accidents or failures of equipment. or changes in fares, itineraries acts of God, fires, earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities, or third party technology systems, or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role. we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals. and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce,

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

channels, participating in marketing programs and supporting technology initi; receive compensation from suppliers when customers use the American Expri American Express products to pay for supplier products and services. From tii enter into other business relationships with suppliers and these arrangements. types of compensation and incentives we receive, are subject to change. In id. recommending itineraries, we may consider a number of factors, including sul your preferences. The relationships we have with suppliers may also influeno identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington 5. Registration Number: UBI₹4600469694.Iowa: TA# 669 Registered Iowa Trave.

Let me have a look.

Regards.
Natalia (Natasha) Molotkova
Centurion Relationship Manager

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

Key Information:

*   Email from American Express Travel (itinerary@myamextravel.com) on December 14, 2018, at 3:30:09 PM EST.
*   Subject: Itinerary INCL TICKETNO.
*   Customer Service: 1-877-877-0987.
*   Hours: Mon through Friday 9AM-530PM EST
*   Record locator included.
*   Trip details mentioned.
*   Airline baggage fee/rules apply.

# YOUR TRIP DETAILS (cont.)

## <u>Entry and Exit Information for Travel</u> (cont.)

# YOUR TRIP DETAILS (cont.)

## https://myamextravel.com/baggage

Other Information

• CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT

Other Information

• A VISA IS REQUIRED FOR ENTRY INTO ITALY

Other Information

• CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

London to Milan

FLIGHT BA 568

DEPARTING

Mon, Dec 17 2018, 02:55 PM
London

# YOUR TRIP DETAILS (cont.)

## https://myamextravel.com/baggage (cont.)

Key information:

*   Departing from London Heathrow (LHR).
*   Arriving: Mon, Dec 17 2018, 05:55 PM in Milan, Linate (LIN)
*   Airline: British Airways.
*   Flight Duration: 2 Hrs.
*   Departure Terminal: Terminal 5
*   Economy Class H
*   Flight from Milan to London, Flight BA 569.

# YOUR TRIP DETAILS (cont.)

## https://myamextravel.com/baggage (cont.)

Fri, Dec 21 2018, 06:45 PM
Milan
Linate (LIN)

# YOUR TRIP DETAILS (cont.)

## ARRIVING

Fri, Dec 21 2018, 07:50 PM
London
London Heathrow (LHR)

# YOUR TRIP DETAILS (cont.)

## British Airways

Operated By British Airways

Non-stop
Duration:2 Hrs 5 Mins
Arrival Terminal:Terminal 5

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION

Your Seats:.

M Economy Class
Airbus Industrie A319
Meals: Food•Bev/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

British Airways:

TRAVELLER INFORMATION

# YOUR TRIP DETAILS (cont.)

## FLIGHT INFORMATION (cont.)

# YOUR TRIP DETAILS (cont.)

## E-TICKET

Ticket BA

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS

When you travel more than 100 miles from home, you have 24/7 medical, legal, fm€ select emergency coordination and assistance services, including medical and legal XXXXXXXXXXl, cash wires and more. Card Members may be responsible for the cc third-party service providers

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www Visacentr</u> the most up to date and accurate entry/exit requirements for your travel destination. changes. American Express cannot guarantee the accuracy of the information provi' disclaims any liability for any inaccurate or incomplete information contained on tha

You may receive customer service emails even if you have requested not to receive offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>www americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Rea( website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)

Thank you for choosing American Express Centurion Travel Service and have a plea

Please be advised that certain mandatory hotel-imposed charges. including, but not resort or facility fees. may be applicable to your stay and payable to the hotel operal from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury, exp. to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers. including but not limited to delays. overbooking's, cancellation of services operations, accidents or failures of equipment, or changes in fares, itineraries or scF acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental al unrest, strikes, riots. theft. disease, accidents or failures related to the public interne telecommunications lines or facilities, or third party technology systems, or any othe the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making an meet your individual needs. We consider various factors in identifying travel supplie: recommending specific itineraries. In this role, we are acting as an independent thirc a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide inc travel counselors. Certain suppliers may also provide compensation to us for variot administrative services that we perform for them. such as granting them access to c channels, participating in marketing programs and supporting technology initiatives, receive compensation from suppliers when customers use the American Express Cz American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements. inch. types of compensation and incentives we receive. are subject to change. In identifyii recommending itineraries. we may consider a number of factors, including supplier your preferences. The relationships we have with suppliers may also influence the identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State E Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agen

# YOUR TRIP DETAILS (cont.)

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)