To: ████████████████████████████████████████
From: Natalia Molotkova
Sent: Tue 1/15/2019 4:16:37 PM
Subject: =?UTF-8?Q?Itinerary_INCL_TICKETNO_for█████████████████

Title: American Express ®

OK, ticket is on its way.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great. Please issue ticket as stated below. Thanks

Sent from my iPhone

On Jan 15, 2019, at 10:32 AM, Natalia Molotkova <

wrote:

Done, ticket is voided.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $394.30.

• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare

• Wed 16 Jan - Delta 2459 - Economy - 3h 18m Departing: New York La Guardia Airport, (LGA) at 3.50pm Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.08pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

- Hours: Mon through Friday 9AM–5:30PM EST
- Message (to Natasha): "We need to void this ticket. Now he wants to go to PB tomorrow Wednesday Jan 16 arrive evening. Maybe around 7pm."
- From: "American Express Travel" <itinerary@myamextravel.com>
- Subject: Itinerary INCL TICKETNO for [REDACTED]
- Date: January 14, 2019 at 2:39:10 PM EST
- Record locator: [REDACTED]
- Header/categories: FLIGHTS | HOTELS | CARS | CRUISES
- Notice: DO NOT REPLY TO THIS EMAIL — sent from notification-only address
- Contact: Centurion Travel Service, 1-877-877-0987
- Baggage info URL: https://myamextravel.com/baggage

## Newark to West Palm Beach

## FLIGHT UA 2036

## DEPARTING

Thu, Jan 17 2019. 12:15 PM
Newark
Newark Liberty International (EWR)

## ARRIVING

Thu, Jan 17 2019, 03:19 PM
West Palm Beach
Palm Beach International (PBI)

United Airlines

Operated By United Airlines

Non-stop

Duration:3 Hrs 4 Mins

Departure Terminal:Terminal C

FLIGHT INFORMATION
Your Seats: 
M Economy Class
Airbus Industrie A320-100/200
Meals: Food-Bew/Pur
Baggage: NIL per adult

FLIGHT CONFIRMATION

United Airlines:

TRAVELLER INFORMATION

## ARRIVING (cont.)

- Document: E-TICKET (ticket number partially redacted; shows "Ticket UA■■■■■■■■")
- Issuer: American Express Travel

Emergency assistance
- Header: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE
- Summary: When you travel >100 miles from home you have 24/7 medical, legal, financial and other emergency coordination/assistance (medical/legal referrals, PP# XXXXXXXXXXt, cash wires, etc.). Card Members may be responsible for third‑party costs.
- Phone (toll-free): 1-800-333-AMEX
- Phone (direct-dial collect): 1-715-343-7977

Manage trip
- Button text: Manage Your Trip
- Link text: View and manage your Trip by logging onto American Express Travel

Entry & exit information
- Recommendation: Periodically review www.visacentral.com for up-to-date entry/exit requirements; American Express disclaims liability for inaccuracies.

Privacy & emails
- Note: You may receive customer service emails even if unsubscribed from marketing.
- Privacy link: www.americanexpress.com/privacy

Attachments
- Mentions: See attached itinerary PDF or link for full terms and conditions; "PDF itinerary attachment:" (no filename shown)

## ARRIVING (cont.)

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a pleasant trip

Please be advised that certain mandatory hotel-imposed charges. including, but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc. and its parent. subsidiaries. affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting, directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's. cancellation of services, cessation of operations. accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes. floods, climatic aberrations. acts of governmental authorities, civil unrest, strikes. riots, theft. disease. accidents or failures related to the public Internet, telecommunications lines or facilities, or third party technology systems. or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## ARRIVING (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Done, ticket is voided.

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $394.30.

	• Ticket is non-refundable, $200.00 change penalty applies plus difference in fare

## • Wed 16 Jan - Delta 2459 - Economy - 3h 18m

Departing: New York La Guardia Airport, (LGA) at 3.50pm Arriving: Palm Beach Intl Airport, West Palm Beach (PBI) at 7.08pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Key information:
*   The sender, American Express Travel, sent an itinerary including a ticket number.
*   The email's subject is "Itinerary INCL TICKETNO".
*   The email was sent on January 14, 2019, at 2:29:10 PM EST.
*   The email discusses voiding a ticket and wanting someone to go to PB tomorrow, Wednesday, January 16, possibly arriving around 7pm.
*   A record locator is present.
*   The email address for itinerary-related inquiries is itinerary@myamextravel.com.
*   Baggage fee information can be found at https://myamextravel.com/baggage.
*   The Centurion Travel Service phone number is 1-877-877-0987.

## Regards, (cont.)

## Newark to West Palm Beach

Flight UA 2036:

| Category | Details |
|---|---|
| Departing | Thu, Jan 17 2019, 12:15 PM from Newark Liberty International (EWR) |
| Arriving | Thu, Jan 17 2019, 03:19 PM at Palm Beach International (PBI) |
| Airline | United Airlines (Operated by United Airlines) |
| Flight Type | Non-stop |
| Duration | 3 Hrs 4 Mins |
| Departure Terminal | Terminal C |
| Seats |  [redacted] |
| Class | M Economy Class |
| Aircraft | Airbus Industrie A320-100/200 |
| Meals | Food-Bev/Pur |
| Baggage | NIL per adult |
| Flight Confirmation | United Airlines [redacted] |

TRAVELLER INFORMATION

## Newark to West Palm Beach (cont.)

Key information: E-Ticket. Ticket UA.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIST HOTLINE

When you travel more than 100 miles from home. you have 24/7 medical. legal, financial or other select emergency coordination and assistance services, including medical and legal referrals, PP# XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the costs charged by third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

## <u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentral.com</u> for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes. American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site.

You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at <u>www.amencanexpress.comtprivacY</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

## <u>Entry and Exit Information for Travel</u> (cont.)

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centunon Travel Service and have a pleasant trip.

Please be advised that certain mandatory hotel-imposed charges, including. but not limited to. daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges.

Liability Statement. American Express Travel Related Services Company. Inc. and its parent. subsidiaries, affiliates and representatives (collectively, 'Amex') act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss. injury. expense or damage to persons or property resulting. directly or indirectly. from (1) the acts of omissions of travel suppliers, including but not limited to delays. overbooking's, cancellation of services, cessation of operations. accidents or failures of equipment. or changes in fares. itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities. civil unrest. strikes. riots. theft. disease, accidents or failures related to the public internet. telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role. we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them. such as granting them access to our marketing channels. participating in marketing programs and supporting technology initiatives. In addition. we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries. we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



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