<table><tr><th>From: </th><th></th></tr><tr><td>Sent:</td><td>Tuesday, April 30, 2019 3:46 PM</td></tr><tr><td>To:</td><td>Karyna Shuliak</td></tr><tr><td>Subject:</td><td>Re: Explanation of Points/Mileage Upgrade</td></tr></table>

very welcome!

> On Apr 30, 2019, at 11:44 AM, Karyna Shuliak <███████████████> wrote:
>
> Hi Lesley,
> Thank you so much for taking time to explain this. I appreciate it, it =s very helpful!
>
>> On Apr 30, 2019, at 10:33 AM, ████████ <█████████████████> =rote:
>>

» Hi Karyna...below is from Natasha when I requested she explain =o me how it all works re Amex points and Mileage upgrades.

» When I booked your AF flights and Jeffrey wanted me to upgrade I had =o first create an account with AF for Jeffrey. We then had to find out =f your flight was available for upgrade since there are only a few =eats on each flight available for mileage upgrades. Once it was =onfirmed there was a seat available to upgrade with mileage points, =atasha transferred the Amex points to the account I had set up...yo= want to confirm there is an actual seat first because once the points =re converted to mileage with the airline they are not reversible (they =an't go back to Amex points). The transfer is immediate =owever so that is good. I will say it is easier to upgrade with Amex =oints and just have Natasha do it! We always get 20% of the points =ack in a few billing cycles. We can pay for an economy or premium =conomy seat then upgrade with Amex points. Example goes like this: If =he premium economy seat is $6000 and the Biz/First class seat is =10,000, we pay in real money the $6000 then the difference in price =rom premium economy to biz/first is $4000. The $4000 is converted to =00,000 points (4000x100). Also, we would get money back to our =ccount, not points, if you don't use a ticket...so it is =ctually OK if you don't wind up taking a flight in the end! At =east we get some money back. :) Lesley

>>

» To pay with points for upgrade - you book coach ticket and pay =ifference in fare (plus possible change fee) in points. Or you pay for =usiness/first class ticket partially with points (20% back), let's say =ou pay coach value with money and the rest - difference - in points, to =void change fee.

>>

>> 1.00 = 100 points.
>>
>> Other option - to transfer American Express points to the airline and =et mileage upgrade (we can transfer points to certain airlines), 1 =oint = 1 miles. But mileage upgrade could be tricky, has to be =ailable, sometimes it is not the lowest fare to be upgradable and =ometimes you have to do it yourself (with certain airlines), but I can =ransfer points.
>>

>>

>

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