<table><tr><th>From:</th><th>jeffrey E. &lt;jeevacation@gmail.com&gt;</th></tr><tr><td>Sent:</td><td>Monday, February 26, 2018 4:20 PM</td></tr><tr><td>To:</td><td>Debrah Dhugga</td></tr><tr><td>Subject:</td><td>Re: FW: DUKES LONDON</td></tr></table>

thx

On Mon, Feb 26, 2018 at 11:12 AM, Debrah Dhugga <  > wrote:

Dear Jeffery=/span>

Below to keep you in the loop=/u>

Attention to detail and great se=vice is our key delivery at DUKES.

[ ]

I am greatly concerned to learn = is not comfortable and will do my best to change this for her.

Kindest regards and thank you fo= bringing to our attention

Debrah

## Debrah Dhugga
Managing Director

DUKES COLLECTION</=pan>

UK and UAE<=p>

Key information:

*   Tel: (Blacked Out)
*   Fax: (Blacked Out)

## Debrah Dhugga
Managing Director (cont.)

## Direct Tel:

## E-Mail:

Web: www.dukeshotel.com

<http://www.dukeshotel.com/dukes-collection/> <==

Registered Office:

Dukes Hotel Limited

35 St. James's =lace

<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>

London SW1A 1NY

<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g> = Registered Number: 1461396

From: Debrah Dhugga
Sent: 26 Februar <u>2018</u> 16:10
To:  <mailtc
Subject: DUKES LONDON
Importance: High

Dear /p>

Please allow me to introduce mys=lf as the Managing Director of DUKES LONDONs. It has been brought to=my attention as resident at DUKES LONDON at this present time, you are =C2 unhappy with your current stay.

I can assure =ou of my best attention at all times, hence this email. Having inves=igated we are not aware of any issues apart from we were unable to allocate you pr=ferred room on this occasion as it is currently off for refurbishmen= works.

We did however still upgrade you=to a superior room, I am deeply disappointed to learn you are =ot enjoying your current stay.

I assure you of my p=ersonal attention and am happy to meet with you  either this evening or tomorrow morning so I can learn about your concerns to ensure =C2 we can deliver a comfortable stay for you and address any issues.

I remain at your disposal in the=meantime and look forward to hearing from you. If there is anything we can put in your room or do for you while you are out please do advise.<=u>

Many thanks I look forward to yo=r reply

Debrah

Debrah Dhugga
Managing Director

## E-Mail: (cont.)

DUKES COLLECTION</=pan>

UK and UAE<=p>

Tel:

Fax:

Direct Tel: <tel:

E-Mail:

Web: www.dukeshotel.com
</=>

Registered Office:

Dukes Hotel Limited

<http://www.dukeshotel.com/dukes-collection/> 35 St. James's =lace

<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g>
London SW1A 1NY

<https://maps.google.com/?q=35+St.+James's+Place+%0D+=C2%A0London+SW1A+1NY&entry=gmail&source=g> = Registered Number: 1461396

## =AO please note

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