To: <u>Lesley Groff</u>
From:
Sent Wed 4/4/2018 11:16:16 PM
Subject: Re: Eurostar Issues-I worry about =Miew ticket!

I tried to make it online but it's impossible .

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Le 5 avr. 2018 a 01:09, Lesley Groff < a ecrit :

It will be much easier for her to just change what she has! Lets see what happens tomorrow...I will get a credit for my new ticket if she is able to just change what she has. Please talk to her and help her.

On Apr 4, 2018, at 7:07 PM,
wrote:

Thank you Lesley . I know that she can change her ticket by herself tomorrow in any Eurostar office . I think she has to pay 30 pounds or even nothing because it's a business ticket . But you purchased a new one

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Le 5 avr. 2018 a 00:56, Lesley Groff a ocrit :

Want to give you the heads up: My account rep, Natasha, is on holiday. She purchases our rail tickets through an account she has, which no one else apparently has access to. I booked Viktoryia a new ticket myselfon line and received a booking number(42881140) but she must print the ticket herself at a kiosk at the station OR go to the window and speak with an agent. She is to take the 7:55am train arriving Paris I I:17am. ...I worry however ...I don't know if she needs the card it was purchased on (the website doesn't state so, but...??) I did received an email stating it takes 2 business days for the credit card to be reviewed and ticket finalized (?) Yet it accepted the date of travel as tomorrow. She needs to take money with her to the train station in case she needs to purchase a new ticket or pay a change fee. I have told her to take money and a credit card!

On Apr 4, 2018, at 5:04 PM, jeffrey E.

<jeevacation@gmail.com> wrote:

## les send



her new train ticket for friday morning thx

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