To: Amex Centurian Travel[████████████████████████]
From: Lesley Groff
Sent: Tue 2/5/2019 10:14:38 PM
Subject: Re: Itinerary INCL TICKETNO for ████████/████████ 08FEB19 ████████

so annoying...probably just too late over there...but its a hotel! you would think they would have people answering the phone?!

On Feb 5, 2019, at 5:13 PM, Molotkova wrote:

Something wrong with phone line, it is busy all the time.

Regards,
██████ (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
██████████
Hours: Mon through Friday 9AM-530PM EST

I can't go through the line, so I am waiting for email from hotel.

I can't go through the line, so I am waiting for email from hotel.

Regards,
(Natasha) Molotkova
Centurion Relationship Manager
@centurion.com
Hours: Mon through Friday 9AM-530PM EST

will the over night team try to get the 3rd party form?

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <█████████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
█████ (Natasha) Molotkova
Centurion Relationship Manager
██████████████@██████████
██████████████
Hours: Mon through Friday 9AM-530PM EST

Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won’t be able to pay

Sent from my iPhone

| Field | Value |
|---|---|
|From (name)| American Express Travel|
|From (email)| itinerary@myamextravel.com |
|Date| February 5, 2019 at 3:15:27 PM EST |
|To| LESLEY.JEE@GMAIL.COM |
|Subject| Itinerary INCL TICKETNO for [REDACTED] 08FEB19 [REDACTED] |
|Site sections (header)| FLIGHTS \| HOTELS \| CARS \| CRUISES |
|Record Locator| [REDACTED] |
|Notice| DO NOT REPLY TO THIS EMAIL. This message was sent from a notification account and cannot accept incoming messages. |
|Service contact| 1-[REDACTED] |
|Baggage info URL| https://myamextravel.com/baggage |
|Other headers visible| YOUR TRIP DETAILS; Other Information |

<table><tr><th></th><th></th><th></th></tr><tr><td></td><td></td><td>⚫ CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 01:20 PM
Paris</td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td>Fri, Feb 08 2019, 05:35 PM</td></tr><tr><td></td><td></td><td>Kiev</td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Airl</td></tr><tr><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>K Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737-800</td></tr><tr><td></td><td></td><td>Meals: Hot Meal</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

| Item                  | Detail                            |
| --------------------- | --------------------------------- |
| Flight Confirmation   | Air France: [REDACTED]             |
| Hotel                 | HYATT REGENCY KIEV                |
| Check-In              | Fri, Feb 08 2019                  |
| Check Out             | Sun, Feb 10 2019                  |
| Hotel Address         | 5 A [REDACTED] Street, KIEV UA 01001|
| Hotel Telephone       | 380-44-5811234                    |
| Status                | Confirmed                         |
| Base Rate             | EUR 330.00 / per night            |
| Cancellation Policy | Cancel 24 Hours Prior To Arrival   |
| Hotel Confirmation    | HY0023548516                      |

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun, Feb 10 2019, 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Air

Non-stop
Duration: 3 Hrs 25 Mins
Arrival Terminal: Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

FLIGHT CONFIRMATION

Air France:

## FLIGHT INFORMATION (cont.)

- Document: TRAVELLER INFORMATION (American Express)
- Traveller name: redacted (black box)
- E‑TICKET: Ticket AF [redacted] - 05FEB
- Emergency assistance (24/7): 1-800-333-AMEX (toll-free) | 1-715-343-7977 (direct-dial collect)
- Action button/link: Manage Your Trip — View/manage by logging onto American Express Travel
- Entry & Exit Information note: American Express recommends periodically reviewing visa/entry requirements; accuracy not guaranteed
- Privacy link: www.americanexpress.com/privacy

## FLIGHT INFORMATION (cont.)

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Acrobat
website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, resort or facility fees, may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip regarding the amount of such charges.

Liability Statement. American Express Travel Related Services Company, Inc.
subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent
and you understand and agree that Amex shall not be liable for any loss, injury
to persons or property resulting, directly or indirectly, from (1) the acts of omission
suppliers, including but not limited to delays, overbooking's, cancellation of services,
operations, accidents or failures of equipment, or changes in fares, itineraries
acts of God, fires, earthquakes, floods, climatic aberrations, acts of government
unrest, strikes, riots, theft, disease, accidents or failures related to the public i
telecommunications lines or facilities, or third party technology systems, or ar
the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and make meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independent a fiduciary. We want you to be aware that certain suppliers pay us commission for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them access channels, participating in marketing programs and supporting technology initi receive compensation from suppliers when customers use the American Express American Express products to pay for supplier products and services. From time enter into other business relationships with suppliers and these arrangements types of compensation and incentives we receive, are subject to change. In id recommending itineraries, we may consider a number of factors, including sup your preferences. The relationships we have with suppliers may also influenc identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318. Washington
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pr

## ok thanks!

On Feb 5, 2019, at 3:44 PM, █████ Molotkova <████████████████████> wrote:

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

## ok thanks! (cont.)

- Email type: Forwarded itinerary from American Express Travel
- From: "American Express Travel" <itinerary@myamextravel.com>
- Date: February 5, 2019 at 3:15:27 PM EST
- To: LESLEY.JEE@GMAIL.COM
- Subject (partially redacted): Itinerary INCL TICKETNO for [REDACTED] / [REDACTED] 08FEB19 [REDACTED]
- Record locator: [REDACTED]
- Header text: FLIGHTS | HOTELS | CARS | CRUISES
- Section title: YOUR TRIP DETAILS
- Notice: DO NOT REPLY TO THIS EMAIL. Sent from a notification-only address; contact Customer Service at 1-[REDACTED]
- Baggage info link: https://myamextravel.com/baggage
- Additional visible text: "Is the hotel stay pre-paid for? Or do I need to fill out a third-party credit card? She won't be able to pay..." and "Sent from my iPhone"

## ok thanks! (cont.)

<table><tr><th></th><th></th><th>Other Information</th></tr><tr><td></td><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td></td><td></td><td>Paris to Kiev</td></tr><tr><td></td><td></td><td>FLIGHT AF 3374</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri. Feb 08 2019. 01:20 PM
Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri. Feb 08 2019, 05:35 PM
Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Aid</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr></table>

## ok thanks! (cont.)

| Field | Value |
|---|---|
| Flight class / aircraft | K Economy Class — Boeing 737-800 |
| Meals | Hot Meal |
| Baggage | 1PC per adult |
| Flight confirmation (Air France) | [REDACTED] |
| Hotel | HYATT REGENCY KIEV |
| Check-in | Fri, Feb 08 2019 |
| Check-out | Sun, Feb 10 2019 |
| Address | 5 A [REDACTED] Street, KIEV UA 01001 |
| Telephone | +380-44-5811234 |
| Status | Confirmed |
| Base rate | EUR 330.00 / per night |
| Cancellation policy | Cancel 24 Hours Prior To Arrival |

## ok thanks! (cont.)

<table><tr><th></th><th></th><th>HOTEL CONFIRMATION</th></tr><tr><td></td><td></td><td>FIY0023548516 </td></tr><tr><td></td><td></td><td>Kiev to Paris</td></tr><tr><td></td><td></td><td>FLIGHT AF 3375</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Sun, Feb 10 2019, 09:45 AM
Kiev </td></tr><tr><td></td><td></td><td>Boryspil (Borispol) (KBP)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Sun. Feb 10 2019, 12:10 PM</td></tr><tr><td></td><td></td><td>Paris </td></tr><tr><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td></tr><tr><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td>Operated By Ukraine Intl Aid</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:3 Hrs 25 Mins</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 2 D</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>R Economy Class</td></tr><tr><td></td><td></td><td>Boeing 737 All Series Passenger</td></tr><tr><td></td><td></td><td>Meals: Food-Bev/Pur</td></tr><tr><td></td><td></td><td>Baggage: 1PC per adult</td></tr></table>

## ok thanks! (cont.)

Key details from the flight confirmation:

*   Airline: Air France
*   E-Ticket: Ticket AF-05FEB
*   Emergency Assistance: 1-800-333-AMEX (toll-free), 1-715-343-7977 (direct-dial collect)
*   Manage Trip: American Express Travel
*   Entry and Exit Information for Travel: www.Vis

## ok thanks! (cont.)

You may receive customer service emails even if you have requested not to re offers from American Express. For details about our e-mail practices, please r Express Privacy Statement at <u>www americanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment, ensure you have Adobe Aerobe website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have

Please be advised that certain mandatory hotel-imposed charges. including, b resort or facility fees. may be applicable to your stay and payable to the hotel from the property. You may wish to inquire with the hotel before your trip reg: amount of such charges.

Liability Statement, American Express Travel Related Services Company. Inc subsidiaries. affiliates and representatives (collectively. "Amex') act as an age and you understand and agree that Amex shall not be liable for any loss. injur to persons or property resulting, directly or indirectly. from (1) the acts of omi: suppliers, including but not limited to delays, overbooking's. cancellation of se operations, accidents or failures of equipment. or changes in fares, itineraries acts of God, fires. earthquakes, floods, climatic aberrations, acts of governme unrest, strikes, riots. theft. disease, accidents or failures related to the public i telecommunications lines or facilities. or third party technology systems. or ar the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and mak meet your individual needs. We consider various factors in identifying travel s recommending specific itineraries. In this role, we are acting as an independei a fiduciary. We want you to be aware that certain suppliers pay us commissio for reaching sales targets or other goals, and from time to time may also prov travel counselors. Certain suppliers may also provide compensation to us for administrative services that we perform for them, such as granting them acce: channels, participating in marketing programs and supporting technology initii receive compensation from suppliers when customers use the American Expn American Express products to pay for supplier products and services. From tit enter into other business relationships with suppliers and these arrangement: types of compensation and incentives we receive, are subject to change. In id. recommending itineraries, we may consider a number of factors. including sul your preferences. The relationships we have with suppliers may also influent. identify and the itineraries we recommend.

## ok thanks! (cont.)

California State Seller of Travel Registration Number: 1022318. Washington S
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the 54 responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing pi

Not pre-paid, waiting for the credit card authorization form.

Regards,
Natasha Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## ok thanks! (cont.)

Key information from the image:

*   **Sender:** American Express Travel (<itinerary@myamextravel.com>)
*   **Date:** February 5, 2019, 3:15:27 PM EST
*   **Recipient:** LESLEY.JEE@GMAIL.COM
*   **Subject:** Itinerary INCL TICKETNO for [redacted] 08FEB19
*   Itinerary includes flights, hotels, cars, and cruises.
*   Record Locator: [redacted]
*   Phone number for Central Service: 1-[redacted]
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage

## ok thanks! (cont.)

<table><tr><th></th><th>Other Information</th></tr><tr><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT</td></tr><tr><td rowspan="15"></td><td>Paris to Kiev</td></tr><tr><td>FLIGHT AF 3374</td></tr><tr><td>DEPARTING </td></tr><tr><td>Fri. Feb 08 2019. 01:20 PM
Paris </td></tr><tr><td>Charles De Gaulle (CDG)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Fri, Feb 08 2019. 05:35 PM
Kiev </td></tr><tr><td>Boryspil (Borispol) (KBP)</td></tr><tr><td>Air France</td></tr><tr><td>Operated By Ukraine Intl Aid</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:3 Hrs 15 Mins</td></tr><tr><td>Departure Terminal:Terminal 2 D</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>K Economy Class
Boeing 737-800</td></tr></table>

## ok thanks! (cont.)

- Hotel: HYATT REGENCY KIEV
- Check-in: Fri, Feb 08 2019
- Check-out: Sun, Feb 10 2019
- Address: 5 A [redacted] Street, KIEV UA 01001
- Telephone: +380-44-5811234
- Status: Confirmed
- Base rate: EUR 330.00 / per night
- Taxes/fees: May be subject to local taxes, service charges, and daily resort fees if applicable
- Cancellation policy: Cancel 24 Hours Prior To Arrival
- Flight confirmation: Air France [redacted]
- Meals: Hot Meal
- Baggage allowance: 1PC per adult

HOTEL CONFIRMATION

## ok thanks! (cont.)

## Kiev to Paris

FLIGHT AF 3375

## DEPARTING

Sun, Feb 10 2019, 09:45 AM
Kiev
Boryspil (Borispol) (KBP)

## ARRIVING

Sun. Feb 10 2019. 12:10 PM
Paris
Charles De Gaulle (CDG)

## Air France

Operated By Ukraine Intl Aid

Non-stop
Duration:3 Hrs 25 Mins
Arrival Terminal:Terminal 2 D

## FLIGHT INFORMATION

R Economy Class
Boeing 737 All Series Passenger
Meals: Food-Bev/Pur
Baggage: 1PC per adult

## FLIGHT CONFIRMATION

## FLIGHT CONFIRMATION (cont.)

Air France:

| Field | Value |
|---|---|
| Header | TRAVELLER INFORMATION |
| Top fields | Two blacked-out blocks (redacted) |
| E-Ticket label | E-TICKET |
| Ticket | Ticket AF [REDACTED]‑05FEB |

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS

When you travel more than 100 miles from home, you have 24/7 medical, legal, fin' select emergency coordination and assistance services, including medical and legal XXXXXXXXXXt, cash wires and more. Card Members may be responsible for the cc third-party service providers.

1-800-333-AMEX (toll-free) 1-715-343-7977 (direct-dial collect).

Manage Your Trip

View and manage your Trip by logging onto <u>American Express Travel.</u>

<u>Entry and Exit Information for Travel</u>

American Express strongly recommends that you periodically review <u>www.Visacentr</u> most up to date and accurate entry/exit requirements for your travel destination. Du( changes, American Express cannot guarantee the accuracy of the information provi' disclaims any liability for any inaccurate or incomplete information contained on tha

You may receive customer service emails even if you have requested not to receive

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)

offers from American Express. For details about our e-mail practices, please review Express Privacy Statement at <u>www americanexpress com/privacy</u>

See attached itinerary PDF or link for full terms and conditions.

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you have Adobe Acrobat Rear website below to download and install this free software.

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel Service and have a plea

Please be advised that certain mandatory hotel-imposed charges. including, but not resort or facility <change><s>fees.</s></change> may be applicable to your stay and payable to the hotel operal from the property. You may wish to inquire with the hotel before your trip regarding amount of such charges.

liability Statement. American Express Travel Related Services Company, Inc. and subsidiaries. affiliates and representatives (collectively. "Amex") act as an agent for and you understand and agree that Amex shall not be liable for any loss, injury. exp. to persons or property resulting, directly or indirectly, from (1) the acts of omissions suppliers, including but not limited to delays, overbooking's, cancellation of services operations. accidents or failures of equipment. or changes in fares, itineraries or scF acts of God, fires, earthquakes, floods. climatic aberrations, acts of governmental ai unrest, strikes, riots, theft. disease, accidents or failures related to the public interne telecommunications lines or facilities, or third party technology systems, or any othe the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel suppliers and making an meet your individual needs. We consider various factors in identifying travel supplie recommending specific itineraries. In this role, we are acting as an independent thirc a fiduciary. We want you to be aware that certain suppliers pay us commissions as for reaching sales targets or other goals. and from time to time may also provide inc travel counselors. Certain suppliers may also provide compensation to us for variot administrative services that we perform for them. such as granting them access to c channels. participating in marketing programs and supporting technology initiatives. receive compensation from suppliers when customers use the American Express Cc American Express products to pay for supplier products and services. From time to enter into other business relationships with suppliers and these arrangements, inch types of compensation and incentives we receive. are subject to change. In identifyii recommending itineraries, vie may consider a number of factors. including supplier your preferences. The relationships we have with suppliers may also influence the s identify and the itineraries we recommend.

## NEED EMERGENCY ASSISTANCE ON YOUR TRIP? CALL THE GLOBAL ASSIS (cont.)

California State Seller of Travel Registration Number: 1022318. Washington State S
Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agen

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service previa. provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the nght to not. for servicing purposes.