To: Amex Centurian Travel
From: 
Sent: Tue 9/11/2018 6:50:34 PM
Subject: Re: Flight research

so, am I your client who changes more flights than any other client? it's so crazy!

On Sep 11, 2018, at 2:45 PM, Natalia Molotkova <redacted> wrote:

My pleasure!!

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
Hours: Mon through Friday 9AM-530PM EST

received! thanks

On Sep 11, 2018, at 2:12 PM, Natalia Molotkova <redacted> wrote:

Done, confirmation email is on its way.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
Hours: Mon through Friday 9AM-530PM EST

Please issue ticket below for <redacted>

On Sep 11, 2018, at 2:01 PM, Natalia Molotkova <redacted> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change without notice.

• Total air reservation, including taxes and fees: $604.50.

<u>Outbound flight:</u> LOT POLISH AIRLINES - $393.60

| Trip | Airline | Flight | Date | From (airport) | Dep | To (airport) | Arr | Duration | Fare |
|---|---:|---:|---:|---|---:|---|---:|---:|---:|
| Outbound | LOT Polish Airlines | LO 331 | 13 Sep | Warsaw Chopin (WAW) | 7:25 AM | Paris CDG (CDG) | 9:55 AM | 2h 30m | $393.60 |
| Return | Belavia Belarusian Airlines | B2 / B2 866 | 14 Sep | Paris CDG (CDG) | 11:15 AM | Minsk National (MSQ) | 3:15 PM | 3h 00m | $210.90 |

Ticket rules / penalties:
- Outbound: Ticket non‑refundable; EUR 65.00 change penalty + fare difference.
- Return: If cancelled after departure, ticket non‑refundable; EUR 50.00 change penalty (plus...). If cancelled prior to departure, refundable with EUR 70.00 cancellation penalty.

Contact / signature:
- Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Email: natalia.molotkova@centurion.com
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Key information from the image:

*   Total air reservation: $691.00
*   Tickets: Non-refundable after departure (EUR50.00 penalty). Refundable before departure (EUR70.00 penalty).
*   **Flight 1:**
    *   Date: Thu 13 Sep
    *   Airline: Belavia/Belarusian Airlines 865 (3h 0m)
    *   Departure: Minsk National Airport (MSQ) at 8.25am
    *   Arrival: Paris Charles de Gaulle Airport (CDG) at 10.25am
*   **Flight 2:**
    *   Date: Fri 14 Sep
    *   Airline: Belavia/Belarusian Airlines 866 (3h 0m)
    *   Departure: Paris Charles de Gaulle Airport (CDG) at 11.15am
    *   Arrival: Minsk National Airport (MSQ) at 3.15pm

Natalia (Natasha) Molotkova, Centurion Relationship Manager. Hours: Mon-Fri, 9AM-5:30 PM EST

- Sender / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9AM–5:30PM EST

- Routing options mentioned:
  | Airline / Flight | Date | From | To | Dep | Arr |
  |---|---:|---|---|---:|---:|
  | PS 128 | (no date shown) | CDG | KBP | 2:00 PM | 6:05 PM |
  | PS 893 | (no date shown) | KBP | MSQ | 7:40 PM | 8:45 PM |
  | B2 865 | 13 SEP | MSQ | CDG | 8:25 AM | 10:25 AM |
  | B2 864 | 14 SEP | CDG | MSQ | 5:40 PM | 9:40 PM |

- Price:
  - $691.00

- Other notes / messages:
  - "No really, we can do UKRAINE INTL AIRL via Kiev"
  - Question: "is there an earlier departure on Friday? like 1pm?"
  - Reply: "ha...I would think that would be preferred! let me ask."
  - "How about direct flights? With Belavia"
  - "Thank you, there are no morning departures via Warsaw on Thursday" (partial sentence)

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

On it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw price for refundable and Now n refundable changeable.

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>an,ef caneoress convphishinq.</u> 0 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express am actions of the service provider and the only remedy for any claims relating to services or products provided by the service prod responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,

## Sent from my iPhone (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in the mo
ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to ch

• Total air reservation, including taxes and fees: $691.00

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will app

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h 0m
Departing: Minsk National Airport, (MSQ) at 8.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h 0m
Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am
Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████
Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great..
price and details for round trip?
coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departu
11am...so he wants her gone early afternoon...

## Sent from my iPhone (cont.)

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P
PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
Hours: Mon through Friday 9AM-530PM EST

yes please

## Sent from my iPhone (cont.)

- Sender / signature (repeated):
  - Natalia (Natasha) Molotkova
  - Centurion Relationship Manager
  - Hours: Mon through Friday 9AM–5:30PM EST

- Email excerpts / key lines:
  - "Thank you, there are no morning departures via Warsaw on Thursday, check another connection"
  - "sorry, Paris is final destination"
  - "From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?"
  - "On it."
  - "Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw"
  - "Sent from my iPhone"

- Entities / places:
  - Cities: Minsk, Warsaw, Paris
  - Passenger name: Mariya

- Other details:
  - Multiple blacked-out/redacted blocks present (contact details)
  - Footer references: Privacy Statement; Centurion Card website; americanexpress.com/phishing; ©2015 American Express; note about 3rd party concierge service providers

## Sent from my iPhone (cont.)

responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $604.50.

<u>Outbound flight:</u> LOT POLISH AIRLINES - $393.60

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare

• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m Departing: Warsaw Chopin Airport, (WAW) at 7.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am

<u>Return flight:</u> BELAVIA - $210.90

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differE

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Fri 14 Sep - Belavia Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

that is SO perfect! Please issue for Mariya...

On Sep 11, 2018, at 1:35 PM, Natalia Molotkova <natalia.molotkova@centurion.com> wrote:

LO 331 13SEP WAW CDG 725A 955A - $393.60
B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in the mo can't I ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $691.00.
• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus
• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will app
• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h 0m
Departing: Minsk National Airport, (MSQ) at 8.25am
Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am
• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h 0m
Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am
Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours. Mon through Friday 9AM-530PM EST

11:15am departure on friday is great..
price and details for round trip?
coach of course!

but he wants her to arrive early on 13th so the first option was better....and we need the departu 11am....so he wants her gone early afternoon....

Or 1115am direct.

Regards,

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A B2 864 14SEP CDG MSQ 540P 940P $691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
m

Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connectii Regards,

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

█████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████████

Hours: Mon through Friday 9AM-530 M EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw thurs price for refundable and Now n refundable changeable.

Sent from my iPhone

Privacy Statement I Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## Hours: Mon through Friday 9AM-530PM EST (cont.)

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in the morning tt all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus differe

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

## Hours: Mon through Friday 9AM-530PM EST (cont.)

but he wants her to arrive early on 13th so the first option was better....and we need the departure to be early as he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev
PS 128 CDG KBP 200P 605P
PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia
B2 865 13SEP MSQ CDG 825A 1025A
B2 864 14SEP CDG MSQ 540P 940P
$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

## Hours: Mon through Friday 9AM-530PM EST (cont.)

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

On it.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw thurs morn

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   **Email Sender:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Total Air Reservation:** $604.50 (includes taxes and fees)
*   **Outbound Flight:** LOT POLISH AIRLINES - $393.60
    *   Thu 13 Sep - LOT Polish Airlines 331 (Coach, 2h 30m)
    *   Warsaw Chopin Airport (WAW) at 7.25am to Paris Charles de Gaulle Airport (CDG) at 9.55am
    *   Non-refundable ticket; EUR65.00 change penalty plus difference in fare.
*   **Return Flight:** BELAVIA - $210.90
    *   Fri 14 Sep - Belavia Belarusian Airlines 866 (3h 0m)
    *   Paris Charles de Gaulle Airport (CDG) at 11.15am
    *   Non-refundable (if cancelled after departure), EUR50.00 change penalty. Refundable (if cancelled before departure), EUR70.00 cancellation penalty.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

- Passenger: Mariya (requested issuance)
- Email: Sep 11, 2018 at 1:35 PM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Office hours: Mon–Fri 9AM–5:30PM EST
- Action requested: Reply to authorize proceeding; "Your response is required to complete this reservation."

Flights / fares:
| Flight | Date | From → To | Dep | Arr | Fare |
|---|---:|---|---:|---:|---:|
| LO 331 | 13 SEP | WAW → CDG | 7:25 AM | 9:55 AM | $393.60 |
| B2 866 | 14 SEP | CDG → MSQ | 11:15 AM | 3:15 PM | $210.90 |

Totals / charges:
- Total air reservation (including taxes & fees): $691.00

Ticket rules (as shown):
- Ticket non-refundable if cancelled after departure; EUR50.00 change penalty applies (text truncated).
- Ticket refundable if cancelled prior to departure; cancellation penalty EUR70.00 will apply.

Other itinerary notes (from image):
- "Arriving: Minsk National Airport (MSQ) at 3.15pm" (appears near top)
- Mention of Belavia/Belarusian Airlines segments: Thu 13 Sep — Belavia 865 (3h), departing MSQ 8:25 AM → arriving CDG 10:25 AM; Fri 14 Sep — Belavia 866 (3h) (details shown lower in document).
- Some lines redacted in image.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

*   Flight from Paris (CDG) to Minsk (MSQ).
*   Departure at 11.15am, arrival at 3.15pm.
*   Possible flights via Ukraine International Airlines to Kiev (KBP)
    *   PS 128 CDG KBP: 200P (departure) 605P (arrival)
    *   PS 893 KBP MSQ: 740P (departure) 845P (arrival)
*   Request for authorization to proceed.
*   Request for price and details for a round trip.
*   Question about earlier departure on Friday (like 1pm).
*   Natalia (Natasha) Molotkova: Centurion Relationship Manager. Working hours: Monday through Friday 9AM-5:30 PM EST.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

| Flight | Date | Route | Departure | Arrival |
|---|---:|---|---:|---:|
| B2 865 | 13 SEP | MSQ → CDG | 8:25 AM | 10:25 AM |
| B2 864 | 14 SEP | CDG → MSQ | 5:40 PM | 9:40 PM |

Fare: $691.00

Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
Hours: Mon–Fri 9:00 AM–5:30 PM EST  
Additional contact info redacted in image.

Key lines from thread:
- "How about direct flights? With Belavia"
- "There are no morning departures via Warsaw on Thursday, check another connection"
- "sorry, Paris is final destination"
- "From Minsk to where? I only see connection — Warsaw, or Warsaw is final destination?"
- Short replies: "yes please", "On it."

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw <u>thurs</u> price for refundable and Now n refundable changeable.

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To <u>learn</u> more about <u>e-mail</u> secunty or report a suspicious e•mail. please visit us at <u>amencane+press com'phishin.</u> la 2015 Amencan Express. All nghts reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is age responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for s'

LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in the morning tt ever get all the Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Key information from the image:

*   Total air reservation cost: $691.00.
*   Non-refundable ticket: EUR50.00 change penalty if cancelled after departure.
*   Refundable ticket: EUR70.00 cancellation penalty if cancelled prior to departure.

Outbound Flight:

*   Date: Thu 13 Sep
*   Airline: Belavia/Belarusian Airlines 865 (3h 0m)
*   Departure: Minsk National Airport (MSQ) at 8:25am
*   Arrival: Paris Charles de Gaulle Airport (CDG) at 10:25am

Return Flight:

*   Date: Fri 14 Sep
*   Airline: Belavia/Belarusian Airlines 866 (3h 0m)
*   Departure: Paris Charles de Gaulle Airport (CDG) at 11.15am
*   Arrival: Minsk National Airport (MSQ) at 3:15pm

Contact:

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Mon-Fri 9AM-5:30PM EST

Other:

*   Alternative route: UKRAINE INTL AIRL via Kiev
*   Flight options:
    *   128 CDG KBP 200P 605P
    *   893 KBP MSQ 740P 845P

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Contact: [name redacted], Centurion Relationship Manager
Hours: Mon–Fri 9AM–5:30PM EST
Signature blocks: portions redacted

Flights (Belavia)

| Airline | Flight | Date | Route | Dep | Arr |
|---|---:|---:|---|---:|---:|
| Belavia | B2 865 | 13 SEP | MSQ → CDG | 8:25 AM | 10:25 AM |
| Belavia | B2 864 | 14 SEP | CDG → MSQ | 5:40 PM | 9:40 PM |

Price: $691.00

Other notes (thread)
- Request: earlier departure on Friday (e.g., ~1PM)
- Preference for direct flights
- "No morning departures via Warsaw on Thursday; check another connecting city"
- "Paris is final destination"
- Question: "From Minsk to where? I only see connection — Warsaw, or Warsaw is final destination?"

## Hours: Mon through Friday 9AM-530PM EST (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards.
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw thurs mon

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the se responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing p

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $604.50.

<u>Outbound flight:</u> LOT POLISH AIRLINES - $393.60

• Ticket is non-refundable, EUR65.00 change penalty applies plus difference in fare

• Thu 13 Sep - LOT Polish Airlines 331 - Coach - 2h 30m Departing: Warsaw Chopin Airport, (WAW) at 7.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 9.55am

## Sent from my iPhone (cont.)

| Date | Flight | From → To (airport codes) | Departs | Arrives | Fare |
|---|---:|---|---:|---:|---:|
| 13 SEP | LO 331 | WAW → CDG | 7:25 AM | 9:55 AM | $393.60 |
| 14 SEP | B2 866 | CDG → MSQ | 11:15 AM | 3:15 PM | $210.90 |

- Total (including taxes & fees): $691.00
- Refund/change policy:
  - Ticket non-refundable if cancelled after departure; EUR50.00 change penalty applies (plus fare difference).
  - Ticket refundable if cancelled prior to departure; cancellation penalty EUR70.00 will apply.
- Itinerary note: Fri 14 Sep — Belavia (B2) flight 866, duration ~3h.
- Passenger/booking: Mariya (request to issue).
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact info redacted). Hours: Mon–Fri 9:00 AM–5:30 PM EST.
- Action requested: "Please reply to this email and provide your authorization to proceed."

## Sent from my iPhone (cont.)

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great..
price and details for round trip?
coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departure to t 11am...so he wants her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Sent from my iPhone (cont.)

Key information from the image:

*   Earlier Friday departures around 1 pm are being explored.
*   Belavia direct flight options are being considered.
*   Available Belavia flights:
    *   B2 865, 13SEP, MSQ to CDG, 825A-1025A
    *   B2 864, 14SEP, CDG to MSQ, 540P-940P
*   Cost: $691.00
*   There are no morning departures via Warsaw on Thursday.
*   Paris is the final destination.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw thurs mornin
price for refundable and Now n refundable changeable.

## Sent from my iPhone

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LO 331 13SEP WAW CDG 725A 955A - $393.60

B2 866 14SEP CDG MSQ 1115A 315P - $210.90

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Ok, here is the deal with Mariya. She needs to fly from Warsaw to Paris on Thursday in the morning then retu

## Sent from my iPhone (cont.)

Info!???). Can you look into this new itinerary. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $691.00.

• Ticket is non-refundable, if cancelled after departure, EUR50.00 change penalty applies plus difference in

• Ticket is refundable, if cancelled prior to departure, cancellation penalty of EUR70.00 will apply.

• Thu 13 Sep - Belavia?Belarusian Airlines 865 - 3h Om Departing: Minsk National Airport, (MSQ) at 8.25am Arriving: Paris Charles de Gaulle Airport, (CDG) at 10.25am

• Fri 14 Sep - Belavia?Belarusian Airlines 866 - 3h Om Departing: Paris Charles de Gaulle Airport, (CDG) at 11.15am Arriving: Minsk National Airport, (MSQ) at 3.15pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

11:15am departure on friday is great.. price and details for round trip? coach of course!

but he wants her to arrive early on 13th so the first option was better...and we need the departure to be arou her gone early afternoon...

Or 1115am direct.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

No really, we can do UKRAINE INTL AIRL via Kiev

PS 128 CDG KBP 200P 605P PS 893 KBP MSQ 740P 845P

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager ███████

Flours: Mon through Friday 9AM-530PM EST

is there an earlier departure on Friday? like 1pm?

ha...I would think that would be preferred! let me ask.

How about direct flights? With Belavia

B2 865 13SEP MSQ CDG 825A 1025A

B2 864 14SEP CDG MSQ 540P 940P

$691.00

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

yes please

Thank you, there are no morning departures via Warsaw on Thursday, check another connecting city?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████
████████████████████
Hours: Mon through Friday 9AM-530PM EST

## Sent from my iPhone (cont.)

sorry, Paris is final destination

From Minsk to where? I only see connection - Warsaw, or Warsaw is final destination?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

On it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We may need a flight for Mariya ....lets look at flight from minsk throu warsaw thurs morn

## Sent from my iPhone

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To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.