To: 
Cc: 
From: james | personal genius
Sent: Mon 7/23/2018 2:17:51 PM
Subject: Re: Backside of equipment

On the off chance that I should have to call Optimum support during the setup — not likely, but possible if their modem just won't cooperate — could you fish up whatever info I'll need for that. E.g. do they have a security code in addition to the account number, etc?

Thank you,

James Ce
your own Personal Genius
Certified Support Professional 10.8
<u>http.//personalgenius.co</u> 

On Jul 22, 2018, at 6:29 PM,

wrote:

ha!! I baseball bat option sounds good to me!

Thanks so much for all your help! I finally got my computer up on the `ikelesley-mobile' option? very weird...

Let me know what day will work for you to come out here...I'm sending you and Gloryana an email next to `connect' you two!

On Jul 22, 2018, at 5:13 PM, james | personal genius <james@personalgenius.co> wrote:

Great! Thanks.

The white box I don't know what it is, but it doesn't matter to us.

- The Arris box is your modem. I'd like to replace it, but it is also providing your landline phones, which makes replacing it way more complicated than is worth it.

- The Optimum box is a wireless router. I'll rip that out and we can send it back to Optimum (or take it out back and smash it with a dozen baseball bats, whichever you prefer).

I know what we need to order. I'll email rich in a bit.

Thank you,

James Ce
your Personal Genius

- Certified Support Professional 10.6
<u>http. 'personalgenius co</u>

On Jul 22, 2018, at 3:36 PM,

wrote:

Better?

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