Field | Value
--- | ---
To | Amex Centurian Travel [redacted] (partially blacked out)
Cc | [name redacted]
From | [name redacted]
Sent | Tue 7/17/2018 5:55:31 PM
Subject | Re: Cancel Ticket for [redacted] (several blacked-out sections)

Surrounding text (provided): "I usually always buy refundable if the price difference is only S100...sometimes it can be SI000! [name redacted], please"

I usually always buy refundable if the price difference is only S100...sometimes it can be SI000! Bella, please

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova
<████████████████████████████> wrote:

Reason was the cost. Refundable fare is more expensive. If you need refundable fares only, just let me know
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
███████████@██████████
█████████
Hours: Mon through Friday 9AM-530PM EST

so the reason we purchase nonrefundable is it because we didn't have a choice?
Thank you,
Bella

Tel:

On Jul 17, 2018, at 1:30 PM, Natalia Molotkova <██████████████████████████> wrote:

It is probably possible, but we don't do that here at American Express.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Is it possible to purchase insurance for nonrefundable and nontransferable tickets?

Thank you,
Bella

Tel:

On Jul 17, 2018, at 12:30 PM, Natalia Molotkova <████████████████████████████> wrote:

Unfortunately ticket is nontransferable.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can we transfer ticket to somebody else?
Thank you,
Bella

Tel:

On Jul 17, 2018, at 11:52 AM, Natalia Molotkova <████████████████████████████████> wrote:

OK, deal.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

at the moment, she can't visit at all ...so I don't know what dates to change to...if I find out before the travel d

On Jul 17, 2018, at 11:52 AM, Natalia Molotkova <████████████████████> wrote:

Lesley, it is non-refundable ticket, no credit, new dates have to be re-booked at the same time when original Regards,

Natalia (Natasha) Molotkova

Centurion Relationshi Mana er

@

Hours: Mon through Friday 9AM-530PM EST

Hi, let me have a look.
Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>

Hours: Mon through Friday 9AM-530PM EST

We must cancel this ticket for: ...she can no longer make the trip. Credit?

Begin forwarded message:

From: "American Express Travel" <>
Subject: Your Trip is coming soon! - Itinerary INCL TICKETNO for:  27JUL
Date: July 17, 2018 at 11:45:10 AM EDT
To:

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## View your Trips

American Express Travel ███████
Record Locator

## E-Ticket Number(s)

███████ Ticket A█████████████████

## E-Ticket Number(s) (cont.)

## Other Information

<table><tr><th colspan="3">CITIZENS OF RUSSIAN FEDERATION MUST CARRY A VALID PASSPORT</th></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td colspan="3">A VISA IS REQUIRED FOR ENTRY INTO FRANCE</td></tr><tr><td>Other Information</td><td></td><td></td></tr><tr><td>CITIZENS OF RUSSIAN</td><td>FEDERATION- SCHENGEN</td><td>VISA</td></tr><tr><td>Flight Information</td><td></td><td></td></tr><tr><td>Date </td><td>27 Jul 2018</td><td></td></tr><tr><td>Airline </td><td>Air France</td><td></td></tr><tr><td>Airline Record Locator</td><td></td><td></td></tr><tr><td>Flight/Class </td><td>Economy Class</td><td></td></tr><tr><td>Origin </td><td>Moscow, Sheremetyevo</td><td></td></tr><tr><td>Destination </td><td>Paris, Charles De Gaulle</td><td></td></tr><tr><td>Departing </td><td>08:45 AM</td><td></td></tr><tr><td>Arriving </td><td>11:50 AM</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal E - International</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Estimated Time</td><td>4 Hrs 5 Mins</td><td></td></tr><tr><td>Stops </td><td>Non-stop </td><td></td></tr><tr><td>Confirmed </td><td></td><td></td></tr><tr><td>Saturday 28 Jul 18</td><td></td><td></td></tr><tr><td colspan="3">Flight Information</td></tr><tr><td>Date </td><td>28 Jul 2018</td><td></td></tr><tr><td>Airline </td><td>Air France</td><td></td></tr><tr><td>Airline Record Locator</td><td></td><td></td></tr><tr><td>Flight/Class </td><td>e conomy Class</td><td></td></tr><tr><td>Origin </td><td>Paris, Charles De Gaulle</td><td></td></tr><tr><td>Destination </td><td>Moscow, Sheremetyevo</td><td></td></tr><tr><td>Departing </td><td>07:30 PM</td><td></td></tr><tr><td>Arriving </td><td>12:05 AM / 29 Jul 2018</td><td></td></tr><tr><td>Departure Terminal</td><td>Terminal 2 E</td><td></td></tr><tr><td>Arrival Terminal</td><td>Terminal E - International</td><td></td></tr></table>

## Other Information (cont.)

<table><tr><th>Estimated Time</th><th>3 Hrs 35 Mins</th></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

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