<table><tr><th>From:</th><th>Lesley Groff &lt;</th></tr><tr><td>Sent:</td><td>Tuesday, September 27, 2016 11:14 AM</td></tr><tr><td>To:</td><td>TYOGH-Shared MB-Concierge</td></tr><tr><td>Cc:</td><td>TYOGH-Shared MB-GrandClub; Karyna Shuliak</td></tr><tr><td>Subject:</td><td>Re: Picture you requested 2 of 2</td></tr></table>

Agr=e. They will pay with the credit cards of their own. Very much appreciate y=ur efforts in helping us.

Lesley

Sent from my=iPhone

On Sep 27, 2016, at 1:16 AM, TYOGH-Shared MB-Concierge=<tyogh.concierge@hyatt.com<=a>> wrote:

<mailto:tyogh.concierge@hyatt.com>

Dear Ms. Groff,=/span>

## <=>:

Good afternoon from Tokyo.=o:p>

Thank you very much for wa=ting for our reply regarding payment at Tawaraya Ryokan.<=p> </=>

Please be kindly informed t=at we were able to talk with the person who is in charge at Tawaraya today.=o:p>

They have misunderstood an= though that Ms. Shuliak's boss is going to go directly to Tawaraya=to make the payment directly in person.

Also they thought that wil= be done during Ms. Shuliak and Ms.  stay before their check=out.

</=>

Then we asked them if they=accept payment by credit card number or credit card document without his vi=iting them.

However we are very sorry t= inform you that we were advised that Mr.  needs to bring his credit=card to pay charges to Tawaraya.

They need the actual credi= card and do not accept charges though documents or by credit card number.<=:p> </=>

Please be kindly informed t=at it may be smoother and easier for Ms. Shuliak and Ms.  to settle wi=h their own credit card upon check out.

## <=>: (cont.)

<=>:

If you have any questions o= if we could be of any assistance, please feel free to contact us anytime.<=:p>

Thank you very much.<=o:p>

</=>

</=>

Yours sincerely,

Emiko Sato(Ms.)<=span>

Concierge

Grand Hyatt Tokyo

6-10-3 Roppongi

Minato-Ku, Tokyo 106-0032 Japa=

+ 81 3 4333 1234 TELEP=ONE</=>

+ 81 3 4333 8839 DIREC=

+ 81 3 4333 8123 FAX</=>

tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com>

tokyo.grand.hyatt.com

<image001.gif></=pan>

Think before you print: <=span>Please consider the environment before printing this email.

2016 Travel + Leisure – 1= Best Hotels in Tokyo

2016 Trip Advisor – Certi=icate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan<=span>

2015 Michelin Guide Tokyo –=Five Pavilion Luxury Hotel

 <image004.png>

<image0=5.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html>

## <=>: (cont.)

<=>>

<=>:

From: Lesley Groff [mai=to:lesley.jee@gmail.com <mailto >
Sent: Sunday, September 25, 2016 11:33 PM
To: TYOGH-Shared MB-Concierge
Cc: TYOGH-Shared MB-GrandClub; Karyna Shuliak
Subject: Re: Picture you requested 2 of 2

Thank you for all of your help! &=bsp;We can certainly wait for you to speak with them on Tuesday4e=A6appreciate it.

Lesley

On Sep 25, 2016, at 3:59 AM, TYO=H-Shared MB-Concierge <tyog=.concierge@hyatt.com <mailto:tyogh.concierge@hyatt.com> > wrote:

Dear Ms. Groff,

We talked to Tawaraya Ryok=n regarding the payment and we have been informed they have the style="font-family:SimSun"> information="Ms. Suliak's boss will pay for their stay at Tawaraya Ryokan", <=pan lang=EN-US"

but no further detail can b= obtained today since the person who is in charge was away today and t=morrow.=/span>

## <=>: (cont.)

It seems they are now proc=eding the payment arrangement but not completed yet, so please let us talk t= them again on Tuesday directly with the person who cares about Ms. Shuliak's stay.

Yours sincerely,

Ryota Asano

Concierge

Grand Hyatt Tokyo

6-10-3 Roppongi

Minato-Ku, Tokyo 106-0032 Japa==/p>

+ 81 3 4333 1234 TELEP=ONE=/span>

+ 81 3 4333 8839 DIREC=

+ 81 3 4333 8123 FAX</=>

tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com>

tokyo.grand.hyatt.com <x-msg://27/tokyo.grand.hyatt.com/>

Follow us on: <i><image002.png> <https://www.facebook.com/GrandHyattTo=yo><image003=png><image004.png> <https://instagram.com/grandhyatttokyo/>

<image005.jpg> <http://restaurants.tokyo.grand.hyatt.co=/news/terrace.html> =/span><=p>

<=pan lang="EN-US" style="font-family:SimSun">

<=span>

=AE出人: =/span>Lesley Groff <████████████████ <mailto:██████████████████> >

## <=>: (cont.)

送信日時<=>: 年9</=pan>月24<=pan lang="ZH-CN" style="font-size:11.0pt;font-family:SimSun;mso-fareast=language:ZH-CN">日 22:59 宛先: TYOGH-Shared MB-Reservation
CC: Karyna Shuliak;=Amex Centurian Travel
件名: Fwd: Tawaraya Hotel Confirmed! Sept 26-Oct 1 KARYNA SHULIAK

<=span>

<=span>

<=span>

<=p>

=AEHA: =/span>Lesley Groff < <mailto:

年9</=pan>月24<=pan lang="ZH-CN" style="font-size:11.0pt;font-family:SimSun;mso-

fareast=language:ZH-CN">日 22:25 宛先: TYOGH-Shared MB-Reservation

CC: Karyna Shuliak<=r> 件名: Re: Picture you requested 2 of 2

<=span>

Sent from my iPhone=o:p>

On Sep 19, 2016, at 9:05 PM, TYOGH-Shared MB-Reservation <tyogh.reservation@hyatt.com <mailto:tyogh.reservation@hyatt.com> > wrote:<=/span>

D=ar Ms. Groff,=/o:p>

&=bsp;

T=ank you for your mail.

&=bsp;

W= have received the credit card accordingly.

W= will charge all expenses for Ms. Shuliak and Ms.  to the provided cre=it card.

## <=>: (cont.)

&=bsp;
S=ould you require any further assistance, please contact us at any time.
&=bsp;
W=th best regards,
&=bsp;
S=ori Segawa
Grand Hyatt Tokyo
6=10-3 Roppongi=/o:p>
M=nato-Ku, Tokyo 106-0032 Japan
+=81 3 4333 1234 TELEPHONE
+=81 3 4333 8800 DIRECT
+=81 3 4333 8500 FAX
<=pan style="font-size:10.0pt;font-family:"Arial","sans-seri=";color:purple">tyogh.reservation@hyatt.com
=o:p>
=o:p>
From:please do confirm receipt and let me know if there is anything else you require

On Sep 18, 2016, at 9:01 PM, TYOGH-Shared MB-Reserva=ion <tyogh.reservation@hy=tt.com <mailto:tyogh.reservation@hya=t.com> &=t; wrote:

Dear Ms. Groff,

=o:p>

Thank you so much for your prompt response.

=o:p>

If you need any further assistance, please feel free to contact=with us.

## <=>: (cont.)

=o:p>
Sincerely,
=o:p>
Miwako Nagano (Ms)
Grand Hyatt Tokyo, Reservation
=o:p>
From:...
<o:span>
</o:pan>
<o:span>
</o:pan>
<o:span>
=o:p>
<o:span>
<=o:p>
</o:pan>
<o:pan>
=o:p>
</o:pan>

<u>From: Lesley Groff</u> [=span <u>styleefont-size:10.0mfont-family:"Tahoma","sans-</u>
se=ir;color:purple">mailto <mailto >1
Sent: Saturday, Sep=ember 17, 2016 11:15 PM
To: TYOGH-Shared MB=Concierge
Cc: Karyna Shuliak;MM; Bella Klein; Yamada, Kayo (TYOGH)
Subject: Re: Karyna=Shuliak & Details

## <=>: (cont.)

=span lang="EN-US" style="font-family:SimSun">

<table><tr><th></th><th>I have just s=nt you 2 emails with the pictures of the front and back of the CC as you</th></tr><tr><td>re=uested. Please confirm receipt</td><td></td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>Yes, please u=e this card for ALL charges (train, hotel, food, car, drinks...everyt=ing)</td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>Please do let=me know if there is anything else you require.</td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>Thank you, Le=ley</td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>On Sep 17, 20=6, at 2:25 AM, TYOGH-Shared MB-Concierge</td></tr><tr><td>&lt;tyogh.concierge@hyatt.=om</td><td>&lt;mailto:tyogh.concierge@hyatt.com» wrote:&lt;=span&gt;</td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>&lt;=span&gt; </td></tr><tr><td></td><td>&lt;=pan lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>=span lang="EN-US" style="font-family:SimSun"&gt;</td></tr><tr><td></td><td>&lt;=span&gt; </td></tr><tr><td></td><td>&lt;=span&gt; </td></tr><tr><td></td><td>&lt;=span&gt; </td></tr><tr><td></td><td>&lt;/=pan&gt; </td></tr><tr><td></td><td>&lt;=span&gt; </td></tr></table>

## <=>: (cont.)

<=span>

<=span>

<=span>

<:=p>

<=:p>

<=span>

=0:p>

<u>From: Lesley Groff</u> (=span <u>style="font-size:10.0pt;font-family:"Tahoma","sans-</u>
se=ir;color:purple">mailto <mailto > )
Sent: Saturday, Sep=ember 17, 2016 1:24 AM
To: TYOGH-Shared MB=Concierge
Cc: Karyna Shuliak;MM; <u>Bella Klein;</u> Yamada, Kayo (TYOGH)
Subject: Re: Karyna=Shuliak & Details

=span lang="EN-US" style="font-family:SimSun">

=span lang="EN-US" style="font-family:SimSun">

Hello Mr. Tak=shi, thank you so very much for your response. Your Credit Card=Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges are to go to t=is card*=804e</=pan>

=span lang="EN-US" style="font-family:SimSun">

Once Karyna a=d  arrive your hotel they will go directly to the concierge desk to=take care of bullet train tickets&nbs=;...they would like help with tours and things to do as well! Thank you, Lesle==/p>

=span lang="EN-US" style="font-family:SimSun">

On Sep 16, 20=6, at 6:01 AM, TYOGH-Shared MB-Concierge <tyogh.concierge@hyatt.=om <mailto:tyogh.concierge@hyatt.com> > wrote:<=span>

=span lang="EN-US" style="font-family:SimSun">

<=span>

## <=>: (cont.)

<=span>

CAR Arrangement

<=span>

<=span>

<=span>

TRAIN Information

<o:p></o:p>

<=span>

Please be kindly informed regarding train tickets=that the tickets is unable to be reserved in advanced and need to be purcha=ed at JR ticket counter directly.

Then, if you kindly let us know time preferences a=d Credit Card Authorization form with Both side card copies, we are pleased=to assist you to purchase train tickets before your arrival.

Kindly find the attached PDF for blank of the for= with this email.<=:p>

-Credit Card authorization form with the card holder's signat=re

-Copy or Picture for both side of the card (with the signature on bac= side)

Please kindly send it us back after filled out th= form via email or fax.

<=span>

<=:p>

## <=>: (cont.)

<=span>
<=span>
=/o:p>
<o:p>
=/p>
=/o:p>
September 26, Monday

Nozomi#

9:30 AM

11:50 AM

219

>>>

Nozomi#

9:50 AM

12:08 PM

317

>>>

Nozomi#

10:00 AM

12:17 PM

23

>>>

Nozomi#

## <=>: (cont.)

10:20 AM
12:38 PM
25
>>>
Nozomi#
10:40 AM
12:58 PM
107
>>>
Nozomi#
11:00 AM
1:17 PM
27
>>>
Nozomi#
11:23 AM
1:38 PM
29
>>>
Nozomi#
11:50 AM
2:08 PM
227
>>>

## <=>: (cont.)

<table><tr><th>Nozomi#</th></tr><tr><td>9:36 AM</td></tr><tr><td>11:53 AM</td></tr><tr><td>314</td></tr><tr><td>&gt;&gt;&gt;</td></tr><tr><td>Nozomi#</td></tr><tr><td>9:45 AM</td></tr><tr><td>12:03 PM</td></tr><tr><td>6

&gt;&gt;&gt;</td></tr><tr><td>Nozomi#</td></tr><tr><td>10:02 AM</td></tr><tr><td>12:20 PM</td></tr><tr><td>122</td></tr><tr><td>&gt;&gt;&gt;</td></tr><tr><td>Nozomi#</td></tr><tr><td>10:18 AM</td></tr><tr><td>12:33 PM</td></tr><tr><td>220</td></tr><tr><td>&gt;&gt;&gt;</td></tr><tr><td>Nozomi#</td></tr><tr><td>10:29 AM</td></tr><tr><td>12:50 PM</td></tr><tr><td>10</td></tr><tr><td>&gt;&gt;&gt;</td></tr></table>

## <=>: (cont.)

Nozomi#
10:45 AM
1:03 PM
12
>>>
Nozomi#
11:05 AM
1:23 PM
14
>>>
Nozomi#
11:26 AM
1:43 PM
332
>>>
Nozomi#
11:36 AM
1:53 PM
16
>>>
2:13 PM

<=span>

<=span>

</=pan>

## <=>: (cont.)

<=span>
<=span>
=/p>
<=span>

Grand Hyatt Tokyo Minato-Ku, Tokyo 106-0032 Japan + 813 4333 1234 TELEPHONE<=b> + 813 4333 8839 DIRECT=ispan><=p> + 813 4333 8123 FAX = tyogh.concierge@hyatt.com <mailto:firstname.lastname@hyatt.com> chttp://tokyo.grand.hyatt.comh Think before you print: Please consider the environmen= before printing this email. 2016 Travel + Leisure —10 Bes= Hotels in Tokyo 2016 Trip Advisor — Certificat= of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Fi=e Pavilion Luxury Hotel

## <=>: (cont.)

Follow us on: </>==span style="font-size:15.0pt;font-

family:"Helvetica", "sans-serif";color:#173767"><image002.png> <https://www.facebook.com/GrandHyattTokyo>
<image003.png&=t; <https:=/twitter.com/grandhyatttokyo> <image004.png>
<https://instagram.com/grandhyatttokyo/>

<image005.jpg> <http://restaurants.tokyo.grand.hyatt.com/new=/terrace.html>

=o:p>

=o:p>

From: Lesley Groff [=span style="font-size:10.0pt;font-family:"Tahoma","sans-se=if";color:purple">mailto:  <mailto:  > ]
Sent: Friday, Septe=ber 16, 2016 12:29 AM
To: TYOGH-Shared MB=Concierge; Karyna Shuliak; 
Cc: Bella Klein
=Subject: Karyna Shu=iak &  Details
=span lang="EN-US" style="font-family:SimSun">

Hello Concier=e! I wanted to pass along the flight details for Karyna Shuliak MI ! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize and tickets on=the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/11am<=span>...=/span>and a return on Oct 1st around 10/11am? Might your hotel be able to take t=em to the train on Sept. 26th and pick them up on Oct. 1st?

=span lang="EN-US" style="font-family:SimSun">

Karyna and Je=nifer are cc'd on this mail...

=span lang="EN-US" style="font-family:SimSun">

Thank you in a=vance for all of your help!

=span lang="EN-US" style="font-family:SimSun">

Lesley=span lang="EN-US" style="font-family:SimSun">

=span lang="EN-US" style="font-family:SimSun">

=span lang="EN-US" style="font-family:SimSun">

Flight Information

Date
21 Sep 2016

16

## <=>: (cont.)

Airline

Japan Airlines

## Airline Record Locator



Flight/Class

ll 3 X Business Class

Origin

New York, John F Kennedy Int=rnational

Destination

Tokyo, Narita International A=rport</=pan>

Departing

Arriving

Arrival Terminal

Terminal 2

Seats

10D, 10G

Wednesday 05 Oct 16

Date
05 Oct 2016

Airline
Japan Airlines

## Airline Record Locator (cont.)

## Airline Record Locator



Flight/Class

JL 4 X Business Class

Origin

Tokyo, Narita International A=rport</=pan>

Destination

New York, John F Kennedy Int=rnational

Departing

Arriving

Departure Terminal

Terminal 2

Estimated Time

## Airline Record Locator (cont.)

12 Hrs 55 Mins

Stops

Non-stop

Seats

2D, 2G

=span lang="EN-US" style="font-family:SimSun">

<=p>

Begin forward=d message:

=span lang="EN-US" style="font-family:SimSun">

From: "Jeskewitz= Jeannine" <jjeskewitz@pritzkerorg.com
<mailto:jjeskewitz@pritzkerorg.co=> >

Cc: " <mailto:tyogh.concierge@hyatt.com>
<mailto:tyogh.concierge@hyatt.com=><span style=>

All my best,
Jeannine=/span>

&n=sp;

&n=sp;

Confirmation Number

26530566

Name

## Airline Record Locator (cont.)

Ms Karyna Shuliak and r /o:p>

Arrival

Thursday, September 22, 2016<=span></=>

Departure

Monday, September 26, 2016

=

Room Type

Grand Executive Suite Twin an= Grand Club Room King - connecting room

Room Rate

31,600

*JPY for double occupancy p=r night<A:p>

`subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200.IPY accommodati=n tax per person

Confirmation Number

26530862

## Name

Ms Karyna Shuliak and Ms /o:p>

Arrival

Saturday, October 01, 2016

## Departure

Wednesday, October 05, 2016</=pan>

## Room Type

## Room Type (cont.)

Grand Executive Suite Twin an= Grand Club Room King - connecting room

Room Rate

35,800

*JPY for double occupancy p=r night</=:p>

*subject to 15% service ch=rge, 8% consumption tax, 1.2% tax on service charge, and 200JPY accommodati=n tax per
person

&n=sp;

Ou= Concierge’s direct phone number is +81 3 4333 8839, alternatively o=r hotel’s main number is +81 3 4333 1234.
tyogh.concierge@hyatt.com <mailto:tyogh=concierge@hyatt.com>

&=bsp;

&n=sp;

&n=sp;

=span lang="EN-US" style="font-family:SimSun">

=span lang="EN-US" style="font-family:SimSun">

T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. | Hire Car Confirmation NRT-GHT.PDF> =span lang="EN-US" style="font-family:SimSun"> =span lang="EN-US" style="font-family:SimSun">

T=e information contained in this communication is confidential and intended o=Iy for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company.

## Room Type (cont.)

T=e information contained in this communication is confidential and intended o=ly for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the r=ader of this message is not the intended recipient, you are hereby notified=that any dissemination, distribution or copying of this communication is st=ictly prohibited. If you have received this communication in error, please resend it to the sender and de=ete the original message and copy of it from your computer system. Opinions= conclusions and other information in this message that do not relate to ou= official business should be understood as neither given nor endorsed by the company.

The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not t=e intended recipient, you are hereby notified that any dissemination, distr=bution or copying of this communication is strictly prohibited. If you have=received this communication in error, please resend it to the sender and delete the original message an= copy of it from your computer system. Opinions, conclusions and other info=mation in this message that do not relate to our official business should b= understood as neither given nor endorsed by the company.<=p>

The information contained in=this communication is confidential and intended only for the use of the rec=pient named above, and may be legally privileged and exempt from disclosure=under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that-any dissemination, distribution or copying of this communication is strictl= prohibited. If you have received this communication in error, please resen= it to the sender and delete the original message and copy of it from your computer system. Opinions, co=clusions and other information in this message that do not relate to our of=icial business should be understood as neither given nor endorsed by the co=pany.