| Field | Value |
|---|---|
| Title | Amcrican Express ® |
| To | [redacted] (masked) |
| Cc | [redacted] (masked) |
| From | [redacted] |
| Sent | Tue 7/17/2018 6:00:58 PM |
| Subject | Cancel Ticket for [redacted]

Title: Amcrican Express ®

Different. Could be huge, could be not, like Lesley said, if difference is small, we usually issue refundable.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I usually always buy refundable if the price difference for nonrefundable vs refundable is only $100...sometimes it can be $1000 or more! Bella, please advise if you want me to purchase refundable at what difference in price. thanks

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova <██████████████████████████████████████>
wrote:

What is the approximate difference in cost?

Thank you,
Bella

Tel:

On Jul 17, 2018, at 1:53 PM, Natalia Molotkova <
wrote:

Reason was the cost. Refundable fare is more expensive. If you need refundable fares only, just let me know.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

- Business hours (signature): Mon through Friday 9AM–5:30PM EST

- Thread dates/times:
  - Jul 17, 2018, 12:30 PM
  - Jul 17, 2018, 1:30 PM

- Participants: Customer (signed as "Bella") and a Centurion Relationship Manager (company: American Express). Several portions of contact info are redacted.

- Customer messages (paraphrased/quoted):
  - "Is it possible to purchase insurance for nonrefundable and nontransferable tickets?"
  - "so the reason we purchase nonrefundable is it because we didn't have a choice?"

- Company responses (quoted):
  - "Unfortunately ticket is nontransferable."
  - "It is probably possible, but we don't do that here at American Express."

- Other visible items:
  - Role/title: Centurion Relationship Manager
  - Multiple redacted blocks for names, email addresses, and telephone numbers.

Key details from the image:

*   Emails between Bella and Natalia (Natasha) Molotkova.
*   Natalia is a Centurion Relationship Manager.
*   Natalia's hours are Mon-Fri 9AM-5:30PM EST.
*   Bella asks to transfer a ticket.
*   Natalia says the ticket is non-refundable, no credit, new dates have to be re-booked at the same time when original cancelled.
*   Natalia mentions someone can't visit.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi, let me have a look.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

We must cancel this ticket for: ...she can no longer make the trip. Credit?

Begin forwarded message:

From: "American Express Travel" <>
Subject: Your Trip is coming soon! - Itinerary INCL TICKETNO for:  27JUL18: 
Date: July 17, 2018 at 11:45:10 AM EDT
To:

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## View your Trips

American Express Travel ████████
Record Locator

E-Ticket Number(s)
███████A Ticket █████████████████2JUL

Friday 27 Jul 18

## Other Information

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## Other Information

A VISA IS REQUIRED FOR ENTRY INTO FRANCE

## Other Information

CITIZENS OF RUSSIAN FEDERATION- SCHENGEN VISA

## Flight Information

Date: 27 Jul 2018
Airline: Air France
Airline Record Locator: ████████████
Flight/Class: AF 1145 H Economy Class
Origin: Moscow, Sheremetyevo
Destination: Paris, Charles De Gaulle
Departing: 08:45 AM
Arriving: 11:50 AM
Departure Terminal: Terminal E - International
Arrival Terminal: Terminal 2 E
Estimated Time: 4 Hrs 5 Mins
Stops: Non-stop
Confirmed

## Flight Information (cont.)

## Saturday 28 Jul 18

## Flight Information

<table><tr><th>Date</th><th>28 Jul 2018</th></tr><tr><td>Airline</td><td>Air <u>France</u></td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AF 1144 L Economy Class</td></tr><tr><td>Origin</td><td>Paris, Charles De Gaulle</td></tr><tr><td>Destination</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing</td><td>07:30 PM</td></tr><tr><td>Arriving</td><td>12:05 AM / 29 Jul 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 2 E</td></tr><tr><td>Arrival Terminal</td><td>Terminal E- International</td></tr><tr><td>Estimated Time</td><td>3 Hrs 35 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

Confirmed

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