To: Amex Centurian Travel[██████████████████████████]
From: Lesley Groff
Sent: Thur 5/23/2019 3:53:54 PM
Subject: Re: Change ticket! ██████ 16MAY19 ███████ (Need hotel & train ticket!)

lets do 2:01pm
can I have price of premium economy and biz? (or is it first?)

On May 23, 2019, at 11:49 AM, Natalia Molotkova
<██████████████████████████████████> wrote:

Trains are:

At 2:01pm or 3:31pm, which one? What class?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@███████████
████████
Hours: Mon through Friday 9AM-530PM EST

OK, working on train.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@████████████
███████████
Hours: Mon through Friday 9AM-530PM EST

for the moment we will not book this hotel for ███.. researching her to stay with a friend instead...
train ticket next! :)

On May 23, 2019, at 10:11 AM, Natalia Molotkova <████████████████> wrote:

Hotel:
Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

CLASSIC ROOM

<table><tr><th>429.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>439.00</td><td>EFF 31MAY-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

SUPERIOR ROOM

<table><tr><th>** 469.00</th><th>EFF 30MAY-01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

DELUXE ROOM

<table><tr><th>**519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY 01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

EXECUTIVE ROOM

<table><tr><th>** 549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN-02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@███████████
█████████
Hours: Mon through Friday 9AM-530PM EST

great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <███████████████████████████████████> wrote:

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

- Email date/time: May 23, 2019 — 9:36 AM
- Sender: (name redacted) — Centurion Relationship Manager
- Request: Please issue ticket / reply with authorization to proceed

Key reservation details
- Total air reservation (incl. taxes & fees): $0.00 (exchange with refund)
- Ticket: refundable; changes subject to fare difference

Flight
- Date: Thu, 30 May
- Airline / Flight: British Airways 6
- Cabin: Business
- Duration: 12h 25m
- Departing: Tokyo Narita Airport (NRT) at 12:55 pm
- Arriving: London Heathrow Airport (LHR) at 5:20 pm

Other notes
- Office hours: Mon–Fri 9AM–5:30PM EST
- Sender follow-ups: "Morning, thank you, I am OK." / "Working on exchange."
- Later note (partial / redacted): need to change [redacted] ticket to London; hotel stay InterContinental London May 30–June 2; needs a train ticket (details truncated)
- Several lines/info are redacted in the image.

Key information:

*   FLIGHTS | HOTELS | CARS
*   RECORD LOCATOR: [Redacted]
*   DO NOT REPLY TO THIS EMAIL.
*   Service at 1-[Redacted]
*   Airline Baggage Fee/Rules: https://myamextravel.com/baggage
*   CITIZENS OF FRANCE MUST CARRY A V

<table><tr><th></th><th></th><th></th><th>Paris to Osaka</th></tr><tr><td></td><td></td><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td></td><td></td><td>DEPARTING</td></tr><tr><td></td><td></td><td></td><td>Thu, May 16 2019, 01:55 PM
Paris</td></tr><tr><td></td><td></td><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td></td><td></td><td>ARRIVING</td></tr><tr><td></td><td></td><td></td><td>Fri, May 17 2019, 08:45 AM</td></tr><tr><td></td><td></td><td></td><td>Osaka</td></tr><tr><td></td><td></td><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td></td><td></td><td>Air France</td></tr><tr><td></td><td></td><td></td><td>Operated By Air France</td></tr><tr><td></td><td></td><td></td><td>Non-stop</td></tr><tr><td></td><td></td><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td></td><td></td><td>Departure Terminal: Terminal 2 F
Arrival Terminal: Terminal 1</td></tr><tr><td></td><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td></td><td>Your Seats: 10B</td></tr><tr><td></td><td></td><td></td><td>W Premium Economy
Boeing 777-200/200Er</td></tr><tr><td></td><td></td><td></td><td>Meals: Meals Snack</td></tr><tr><td></td><td></td><td></td><td>FLIGHT CONFIRMATION</td></tr></table>

Air France:

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019. 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019. 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

## FLIGHT INFORMATION (cont.)

- Document: Flight confirmation
- Airline: British Airways — [redacted]
- Section: TRAVELLER — name(s) redacted (two black boxes)
- E-TICKET: three lines (all redacted)
- Emergency assistance heading: "NEED EMERGENCY ASSISTANCE ON YOUR TRIP? ASSIST HOTLINE"
  - Summary: When you travel more than 100 miles from home, legal, financial or other emergency coordination (including medical and legal referrals) is available; PP# XXX referenced; Card Members may be responsible for charges
  - Hotline numbers: (toll-free) [redacted], (direct) [redacted]
- Button: "Manage Your Trip"
- Note/link: "View and manage your Trip by logging onto Am…" (partial)
- Footer link: "Entry and Exit Information for Travel"

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th></th><th rowspan="6">American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http://www</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers.
services.
changes
earthquakes.
unrest,
internet.
systems,

Intermediary
making</th><th>Express recommends that you perior
<u>www.Visacentral corn</u> for the most up tc
for your travel destination. Due tc
cannot guarantee the accuracy of the :
disclaims any liability for any inaccur
on that site.</th></tr><tr><td></td><td></td><td>may receive customer service emails ever
email marketing offers from American I
practices, please review the American Exr
<u>www.americanexpress.com/privacy</u></td></tr><tr><td></td><td></td><td>attached itinerary PDF or link for full terms

itinerary attachment:
you are unable to view the PDF attachment.
Refer to website below to download ar

<u>adobe.com/products(acrobatireadst</u></td></tr><tr><td></td><td></td><td>you for choosing American Express Cer•
trip.</td></tr><tr><td></td><td></td><td>be advised that certain mandatory hotel
limited to. daily resort or facility fees, may t
to the hotel operator at check-out from
with the hotel before your trip regarding
charges.</td></tr><tr><td></td><td></td><td>Statement. American Express Travel f
its parent, subsidiaries. affiliates and repre
as an agent for travel suppliers and you uni
not be liable for any loss, injury, expense
resulting, directly or indirectly, from (1
including but not limited to delays. cr
cessation of operations. accidents or
in fares, itineraries or schedules; or (2
floods, climatic aberrations. acts
strikes, riots. theft, disease. accidents c
telecommunications lines or facilities.
or any other cause beyond the contro

Disclosure. Amex assists you in fi
arrangements that meet your individua</td></tr></table>

## FLIGHT INFORMATION (cont.)

factors in identifying travel suppliers to you anc itineraries. In this role. we are acting as an inck fiduciary. We want you to be aware that certair as well as incentives for reaching sales targets time may also provide incentives to our travel c may also provide compensation to us for varioi services that we perform for them. such as gra marketing channels, participating in marketing technology initiatives. In addition, we receive ci when customers use the American Express Ca products to pay for supplier products and servii enter into other business relationships with sul including levels and types of compensation an( subject to change. In identifying suppliers and I may consider a number of factors, including su preferences. The relationships we have with st suppliers we identify and the itineraries we recc

California State Seller of Travel Registration Nt State Seller of Travel Registration Number UB Registered Iowa Travel Agency.

The image consists of blacked-out areas likely obscuring sensitive information. There are rectangles linked together and a longer rectangle with arrows on each side. There is a horizontal bar at the top that is also blacked out.

## FLIGHT INFORMATION (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products p
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are st.

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Mana er

@

Mr @

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Mana er</u>

Hours: Mon through Friday 9AM-530PM EST

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

- Sender greeting: "Morning. Hope you are feeling ok.!!"
- Request: change a ticket to London (passenger name redacted) and arrange train ticket from London to another destination (partially cut off).
- Hotel booking: Intercontinental Hotel in London, May 30 – June 2.
- Visible headings: "FLIGHTS | HOTELS | CARS | CRUISES" and "YOUR TRIP"
- Record locator: [redacted] (black bar over locator)
- Notice: "DO NOT REPLY TO THIS EMAIL. This message ... cannot accept incoming messages." Phone for service shown but redacted.
- Baggage info link: https://myamextravel.com/baggage
- Footer heading: "Other Information"

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

<table><tr><th></th><th>. CITIZENS OF FRANCE MUST CARRY A VALID F</th></tr><tr><td></td><td>Paris to Osaka</td></tr><tr><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td>DEPARTING</td></tr><tr><td></td><td>Thu, May 16 2019, 01:55 PM
Paris</td></tr><tr><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td>ARRIVING</td></tr><tr><td></td><td>Fri, May 17 2019, 08:45 AM
Osaka</td></tr><tr><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td>Air France</td></tr><tr><td></td><td>Operated By Air France</td></tr><tr><td></td><td>Non-stop</td></tr><tr><td></td><td>Duration: 11 Hrs 50 Mins</td></tr><tr><td></td><td>Departure Terminal: Terminal 2 F</td></tr><tr><td></td><td>Arrival Terminal:Terminal 1

FLIGHT INFORMATION</td></tr><tr><td></td><td>Your Seats: 10B</td></tr><tr><td></td><td>W Premium Economy</td></tr><tr><td></td><td>Boeing 777-200/200Er</td></tr><tr><td></td><td>Meals: Meals Snack</td></tr></table>

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

<table><tr><th></th><th></th><th rowspan="22"></th><th>FLIGHT CONFIRMATION</th></tr><tr><td></td><td></td><td>Air France:</td></tr><tr><td></td><td></td><td>Tokyo to London</td></tr><tr><td></td><td></td><td>FLIGHT BA 6</td></tr><tr><td></td><td></td><td>DEPARTING </td></tr><tr><td></td><td></td><td>Fri, May 31 2019, 12:55 PM
Tokyo </td></tr><tr><td></td><td></td><td>Narita International Airport (NRT)</td></tr><tr><td></td><td></td><td>ARRIVING </td></tr><tr><td></td><td></td><td>Fri, May 31 2019, 05:20 PM
London </td></tr><tr><td></td><td></td><td>London Heathrow (LHR)</td></tr><tr><td></td><td></td><td>British Airways</td></tr><tr><td></td><td></td><td>Operated By British Airways</td></tr><tr><td></td><td></td><td>Non-stop </td></tr><tr><td></td><td></td><td>Duration:12 Hrs 25 Mins</td></tr><tr><td></td><td></td><td>Departure Terminal:Terminal 2</td></tr><tr><td></td><td></td><td>Arrival Terminal:Terminal 5</td></tr><tr><td></td><td></td><td>FLIGHT INFORMATION</td></tr><tr><td></td><td></td><td>Your Seats: 11J</td></tr><tr><td></td><td></td><td>C Business Class</td></tr><tr><td></td><td></td><td>Boeing 787-9</td></tr><tr><td></td><td></td><td>Meals: Meals</td></tr><tr><td></td><td></td><td>Baggage: 2PC per adult</td></tr></table>

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

| Item | Value |
|---|---|
| Document type | Flight confirmation / E-Ticket |
| Airline | British Airways: [redacted] |
| Traveller name/info | [redacted] |
| E-Ticket | [redacted] (three lines shown, all redacted) |
| Emergency assistance section heading | NEED EMERGENCY ASSISTANCE ON YOUR TRIP / ASSIST HOTLINE |
| Emergency assistance summary | When you travel more than 100 miles from home, emergency coordination (medical, legal, financial referrals) available; PP# XXXXXX (partially redacted) |
| Hotline numbers | Toll-free: [redacted] | Direct-dial: [redacted] |
| Action button / link | Manage Your Trip |
| Footer note | "View and manage your Trip by logging onto American..." (truncated) |

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

<table><tr><th></th><th rowspan="6"><u>Entry</u>

American
review
requirements
Express
expressly
contained

You
receive
mail
at

See

PDF
If
Reader.

<u>http</u>

Thank
pleasant

Please
not
payable
inquire
such

Liability
and
act
shall
property
suppliers,
services.
changes
earthquakes,
unrest,
internet.
systems,

Intermediary</th><th><u>and Exit Information for Travel</u>

Express recommends that you periodically
<u>www.Visacentral.com</u> for the most up to date
for your travel destination. Due to frequ
cannot guarantee the accuracy of the inform
disclaims any liability for any inaccurate or
on that site.</th></tr><tr><td></td><td>may receive customer service emails even if you
email marketing offers from American Expres
practices, please review the American Express F
<u>www.americanexpress.com/privacy</u></td></tr><tr><td></td><td>attached itinerary PDF or link for full terms and c

itinerary attachment.
you are unable to view the PDF attachment. ensure
Refer to website below to download and inst.

<u>ffwww adobe coaffproducts/acrobatireadstep htn</u></td></tr><tr><td></td><td>you for choosing American Express Centurion
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotel-impo
limited to. daily resort or facility fees. may be app
to the hotel operator at check-out from the pi
with the hotel before your trip regarding the e)
charges.</td></tr><tr><td></td><td>Statement. American Express Travel Relate
its parent, subsidiaries, affiliates and representat
as an agent for travel suppliers and you understa
not be liable for any loss, injury. expense or dar
resulting. directly or indirectly. from (1) the a
including but not limited to delays, overboc
cessation of operations. accidents or failure
in fares, itineraries or schedules; or (2) acts
floods. climatic aberrations, acts of goy
strikes. riots. theft, disease. accidents or failu
telecommunications lines or facilities, or thir
or any other cause beyond the control of Ar

Disclosure. Amex assists you in finding</td></tr></table>

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

making arrangements that meet your individual need: (actors in identifying travel suppliers to you and recor itineraries. In this role, we are acting as an independE fiduciary. We want you to be aware that certain supp as well as incentives for reaching sales targets or oth time may also provide incentives to our travel counse may also provide compensation to us for various mai services that we perform for them. such as granting t marketing channels. participating in marketing progra technology initiatives. In addition. we receive comper when customers use the American Express Card or c products to pay for supplier products and services. Fi enter into other business relationships with suppliers including levels and types of compensation and inter subject to change. In identifying suppliers and recom may consider a number of factors, including supplier preferences. The relationships we have with supplier suppliers we identify and the itineraries we recommer

California State Seller of Travel Registration Number State Seller of Travel Registration Number: U8l#6004 Registered Iowa Travel Agency.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████@████████
███████
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <██████████████████████████> wrote:

On May 23, 2019, at 9:36 AM, Natalia Molotkova <blackened out> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are su
• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38
• Ticket is refundable, changes are subject to difference in fare.
• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<blackened out>@<blackened out>
Hours: Mon through Friday 9AM-530PM EST

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Her hours are Monday through Friday, 9 AM-5:30 PM EST.
*   A ticket to London needs to be changed for a departure at the Intercontinental Hotel in London, May 30-June 2.
*   A train ticket from London is also needed.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

- Email note: "DO NOT REPLY TO THIS EMAIL. This message was cannot accept incoming messages." Service phone: (redacted)
- Baggage info link: https://myamextravel.com/baggage
- Other Information: "CITIZENS OF FRANCE MUST CARRY A VALID PA..." (text truncated)

Itinerary:
- Route: Paris → Osaka
- Flight: AF 292
- Departing: Thu, May 16 2019, 01:55 PM — Paris, Charles De Gaulle (CDG)
- Arriving: Fri, May 17 2019, 08:45 AM — Osaka, Kansai International (KIX)
- Carrier: Air France (Operated By Air France)

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

| Field | Details |
|---|---|
|Route|Tokyo (NRT) → London (LHR)|
|Flight number|BA 6|
|Airline / carrier|British Airways|
|Booking/confirmation|Air France: [redacted]|
|Departing|Fri, May 31 2019 — 12:55 PM |
|Departure airport / terminal|Narita International Airport (NRT) — Terminal 2F|
|Arriving|Fri, May 31 2019 — 05:20 PM |
|Arrival airport / terminal|London Heathrow (LHR) — Terminal 1|
|Duration / Stops|Non-stop — 11 hrs 50 mins|
|Seat|10B|
|Class|W Premium Economy|
|Aircraft|Boeing 777-200/200ER|
|Meals|Meals; Snack|

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

British Airways flight information:

*   Operated by: British Airways
*   Flight type: Non-stop
*   Duration: 12 Hrs 25 Mins
*   Departure Terminal: Terminal 2
*   Arrival Terminal: Terminal 5
*   Seat: 11J
*   Class: C Business Class
*   Aircraft: Boeing 787-9
*   Meals: Meals
*   Baggage: 2PC per adult

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

<table><tr><th>more. Card Members may be responsible for the costs
service providers.</th></tr><tr><td>(toll-free) (direct-dia</td></tr><tr><td>Manage Your Trip</td></tr><tr><td>View and manage your Trip by logging onto <u>American</u></td></tr><tr><td><u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically
review <u>www.Visacentral corn</u> for the most up to date ar
requirements for your travel destination. Due to frequer
Express cannot guarantee the accuracy of the informal
expressly disclaims any liability for any inaccurate or it
contained on that site.</td></tr><tr><td>You may receive customer service emails even if you
l-receive email marketing offers from American Express.

mail practices, please review the American Express Pri
at <u>www.americanexpress.comtpnvacv</u></td></tr><tr><td>See attached itinerary PDF or link for full terms and co</td></tr><tr><td>PDF itinerary attachment:
If you are unable to view the PDF attachment. ensure s
Reader. Refer to website below to download and instal

<u>http //www adobe comrproducts/acrobatireadstep html</u></td></tr><tr><td>Thank you for choosing American Express Centurion T
pleasant trip.</td></tr><tr><td>Please be advised that certain mandatory hotel-impose
not limited to, daily resort or facility fees, may be applic
payable to the hotel operator at check-out from the pro</td></tr></table>

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

inquire with the hotel before your trip regarding the exit such charges.

Liability Statement. American Express Travel Related and its parent, subsidiaries. affiliates and representativ act as an agent for travel suppliers and you understanc shall not be liable for any loss, injury, expense or dam( property resulting, directly or indirectly, from (1) the ad suppliers, including but not limited to delays. overbook: services, cessation of operations, accidents or failures changes in fares, itineraries or schedules: or (2) acts o earthquakes, floods, climatic aberrations, acts of gover unrest, strikes, riots, theft, disease, accidents or failure internet, telecommunications lines or facilities. or third systems. or any other cause beyond the control of Am(

Intermediary Disclosure. Amex assists you in finding tr. making arrangements that meet your individual needs. factors in identifying travel suppliers to you and recomr itineraries. In this role, we are acting as an independen fiduciary. We want you to be aware that certain supplie as well as incentives for reaching sales targets or other time may also provide incentives to our travel counselc may also provide compensation to us for various mark services that we perform for them. such as granting th( marketing channels, participating in marketing progran technology initiatives. In addition, we receive compens. when customers use the American Express Card or ott products to pay for supplier products and services. Fro enter into other business relationships with suppliers a including levels and types of compensation and incenti subject to change. In identifying suppliers and recomm may consider a number of factors. including supplier a preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommend

Califomia State Seller of Travel Registration Number: State Seller of Travel Registration Number: USI#6004E Registered Iowa Travel Agency.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)



Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackn responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38.7O).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:2O pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ████ ticket to London to depart on May 30
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris de

FLIGHTS| HOTELS| CARS| CRUISES

██████████████████████████████████████████

██████████████████████████████████████████

RECORD LOCATOR: █████████

YOUR TRIP DE

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

Key information:

*   Email notification: Do not reply.
*   Airline baggage fee information URL: [https://myamextravel.com/baggage](https://myamextravel.com/baggage)
*   French citizens must carry valid passport.
*   Flight details: Paris to Osaka on flight AF 292
    *   Departure: Thu, May 16 2019, 01:55 PM, Paris Charles De Gaulle (CDG)
    *   Arrival: Fri, May 17 2019, 08:45 AM, Osaka Kansai International (KIX)

## • Thu, 30 May - British Airways 6 - Business - 12h 25m (cont.)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure TermInal:Terrninal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

## FLIGHT CONFIRMATION

Air France:

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## ARRIVING (cont.)

| Category | Detail                                  |
| -------- | --------------------------------------- |
| Airline  | British Airways                        |
| Flight Type | Non-stop                              |
| Duration | 12 Hrs 25 Mins                        |
| Departure Terminal | Terminal 2                            |
| Arrival Terminal | Terminal 5                            |
| Seats    | 11J                                     |
| Class    | C Business Class                        |
| Aircraft | Boeing 787-9                          |
| Meals    | Meals                                   |
| Baggage  | 2PC per adult                           |
| Flight Confirmation | British Airways: redacted              |
| Other    | Traveller Information, E-Ticket, Emergency assistance Hotline |

## ARRIVING (cont.)

Key details from the image:

*   American Express offers emergency coordination and referrals.
*   A link provided to manage your trip on American Express.
*   Recommends reviewing travel requirements at www.Visacentral.com.
*   Privacy policy at www.americanexpress.com/privacy.
*   Itinerary available as PDF.
*   Adobe Acrobat Reader download link: http://www.adobe.com/products/acrobat/readstep.html.

## ARRIVING (cont.)

not limited to. daily resort or facility fees. may be applica payable to the hotel operator at check-out from the prop( inquire with the hotel before your trip regarding the exist( such charges.

Liability Statement. American Express Travel Related Si and its parent. subsidiaries. affiliates and representatives act as an agent for travel suppliers and you understand r shall not be liable for any loss, injury. expense or damag property resulting, directly or indirectly, from (1) the acts suppliers, including but not limited to delays, overbookin! services, cessation of operations, accidents or failures 01 changes in fares, itineraries or schedules; or (2) acts of earthquakes. floods, climatic aberrations. acts of govern' unrest, strikes. riots. theft. disease. accidents or failures internet. telecommunications lines or facilities. or third pz systems, or any other cause beyond the control of Amex

Intermediary Disclosure. Amex assists you in finding tra). making arrangements that meet your individual needs. V factors in identifying travel suppliers to you and recommi itineraries. In this role, we are acting as an independent I fiduciary. We want you to be aware that certain suppliers as well as incentives for reaching sales targets or other c time may also provide incentives to our travel counselor: may also provide compensation to us for various market services that we perform for them. such as granting then marketing channels, participating in marketing programs technology initiatives. In addition: we receive compensat when customers use the American Express Card or othe products to pay for supplier products and services. From enter into other business relationships with suppliers an' including levels and types of compensation and incentive subject to change. In identifying suppliers and recommer may consider a number of factors, including supplier avE preferences. The relationships we have with suppliers rn suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10 State Seller of Travel Registration Number: UBI#600469. Registered Iowa Travel Agency

## ARRIVING (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against It are responsible for any purchases. shipping charges andtor fees you authorize. Wo reserve the right to note profile and preference data for servicir

## Hotel:

Your response is required to complete this reservation. Prices and availability are subject to change.

INTERCONTINENTAL LONDON PARK
ONE HAMILTON PLACE PARK LANE
LONDON GB W1J 7QY

<table><tr><th>CLASSIC</th><th>ROOM</th><th></th></tr><tr><td>**429.00</td><td></td><td>EFF 30MAY-31MAY</td></tr><tr><td>439.00</td><td></td><td>EFF 31MAY 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1307.00. Daily resort and additional fees may apply.

## SUPERIOR ROOM

<table><tr><th>**469.00</th><th>EFF 30MAY-01JUN</th></tr><tr><td>499.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1437.00. Daily resort and additional fees may apply.

## SUPERIOR ROOM (cont.)

## DELUXE ROOM

<table><tr><th>519.00</th><th>EFF 30MAY-31MAY</th></tr><tr><td>529.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>565.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1613.00. Daily resort and additional fees may apply.

## EXECUTIVE ROOM

<table><tr><th>**549.00</th><th>EFF 30MAY 31MAY</th></tr><tr><td>559.00</td><td>EFF 31MAY-01JUN</td></tr><tr><td>619.00</td><td>EFF 01JUN 02JUN</td></tr></table>

• Estimated total for hotel reservation: GBP1727.00. Daily resort and additional fees may apply.

Cancellation policy - 1 days prior to arrival.

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

@

Hours: Mon through Friday 9AM-530PM EST

## great. thanks

On May 23, 2019, at 9:40 AM, Natalia Molotkova <blackened out> wrote:

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
<blackened out>
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <blackened out> wrote:

Let's start with air first:

## great. thanks (cont.)

Your response is required to complete this reservation. Prices and availability are su

• Total air reservation, including taxes and fees: $O.OO (exchange with refund of $38

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know... hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u>



Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change █████ ticket to London to depart on
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London

FLIGHTS | HOTELS | CARS | CRUISES

## great. thanks (cont.)

- Document: Trip itinerary / travel confirmation (parts redacted)
- Record locator: [redacted]
- Note: "DO NOT REPLY TO THIS EMAIL. This message was ... cannot accept incoming messages."
- Customer Service phone: [redacted]
- Baggage info link: https://myamextravel.com/baggage
- Other Information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT" (partial line visible)
- Route: Paris to Osaka
- Flight: AF 292

## great. thanks (cont.)

| Field | Details |
|---|---|
|Departing | Thu, May 16 2019, 01:55 PM — Paris, Charles De Gaulle (CDG) |
|Arriving | Fri, May 17 2019, 08:45 AM — Osaka, Kansai International (KIX) |
|Airline | Air France (Operated by Air France) |
|Routing | Non-stop |
|Duration | 11 hrs 50 mins |
|Departure Terminal | Terminal 2 F |
|Arrival Terminal | Terminal 1 |
|Seat | 10B |
|Class | W Premium Economy |
|Aircraft | Boeing 777-200/200ER |
|Meals | Meals, Snack |
|Flight confirmation | Air France: [redacted] |
|Additional note | Next segment shown: Tokyo to London — Flight BA 6 |

## great. thanks (cont.)

**Flight Information Summary**

*   **Departing:** Fri, May 31 2019, 12:55 PM, Tokyo, Narita International Airport (NRT)
*   **Arriving:** Fri, May 31 2019, 05:20 PM, London, London Heathrow (LHR)
*   **Airline:** British Airways
*   **Flight Type:** Non-stop
*   **Duration:** 12 Hrs 25 Mins
*   **Departure Terminal:** Terminal 2
*   **Arrival Terminal:** Terminal 5
*   **Seat:** 11J
*   **Class:** C Business Class
*   **Aircraft:** Boeing 787-9
*   **Meals:** Meals
*   **Baggage:** 2PC per adult
*   **Flight Confirmation:** British Airways: [Redacted]

## great. thanks (cont.)

- Document type: E-TICKET (header)
- Top: several blacked-out/redacted blocks (likely confirmation/ticket numbers)

- Emergency assistance section:
  - Title: NEED EMERGENCY ASSISTANCE ON YOUR TRIP? ASSIST HOTLINE
  - Visible text: "When you travel more than 100 miles from home, you ... legal, financial or other select emergency coordination including medical and legal referrals, PP# XXXXXXXXX ... Card Members may be responsible for the costs ... service providers."
  - Contact numbers: two blacked-out numbers labeled "(toll-free)" and "(direct-dial)"

- Action button: "Manage Your Trip"

- Account access line:
  - "View and manage your Trip by logging onto American" (link/truncated)

- Entry and Exit Information for Travel:
  - Header: Entry and Exit Information for Travel
  - Recommendation: "American Express recommends that you periodically review www.Visacentral.com for the most up to date ... requirements for your travel destination."
  - Disclaimer: "Due to frequent ... Express cannot guarantee the accuracy of the information ... expressly disclaims any liability for any inaccurate or incomplete information contained on that site."

- Footer/truncated line: "You may receive customer service emails even if you h..."

## great. thanks (cont.)

<table><tr><th></th><th></th><th rowspan="5">mail

PDF
If

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Liability

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may

marketing</th><th>receive email marketing offers from American Express.
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itinerary attachment:
you are unable to view the PDF attachment. ensure }
Reader. Refer to website below to download and instal

<u>//www.adobe.com(products(acrobatireadstep html</u></td></tr><tr><td></td><td></td><td>Thank you for choosing American Express Centurion T
pleasant trip.</td></tr><tr><td></td><td></td><td>Please be advised that certain mandatory hotel-impose
limited to. daily resort or facility fees. may be applic
payable to the hotel operator at check-out from the pro
inquire with the hotel before your trip regarding the exis
such charges.</td></tr><tr><td></td><td></td><td>Statement. American Express Travel Related
and its parent, subsidiaries. affiliates and representativ
act as an agent for travel suppliers and you understanc
shall not be liable for any loss. injury, expense or dam(
property resulting, directly or indirectly, from (1) the act
suppliers, including but not limited to delays. overbooki
services, cessation of operations, accidents or failures
changes in fares, itineraries or schedules: or (2) acts a
earthquakes, floods, climatic aberrations. acts of gover
unrest. strikes, riots, theft, disease. accidents or failure
internet, telecommunications lines or facilities. or third
systems. or any other cause beyond the control of Am(

Intermediary Disclosure. Amex assists you in finding tr.
arrangements that meet your individual needs.
factors in identifying travel suppliers to you and recomr
itineraries. In this role. we are acting as an independen
fiduciary. We want you to be aware that certain supplie
as well as incentives for reaching sales targets or other
time may also provide incentives to our travel counselc
also provide compensation to us for various mark
services that we perform for them, such as granting the
channels, participating in marketing progran
technology initiatives. In addition, we receive compens.</td></tr></table>

## great. thanks (cont.)

when customers use the American Express Card or ott products to pay for supplier products and services. Fro enter into other business relationships with suppliers a including levels and types of compensation and incenti subject to change. In identifying suppliers and recomm may consider a number of factors, including supplier a' preferences. The relationships we have with suppliers suppliers we identify and the itineraries we recommend

California State Seller of Travel Registration Number: State Seller of Travel Registration Number: UBI#60046 Registered Iowa Travel Agency.

The image shows a blocked-out graphic with navigation buttons.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ackr responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided b and not against American Express. You are responsible for any purchases, shipping charges andtor fees you authorize. We reserve the: purposes.

## great. thanks (cont.)

Lets start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

## • Thu, 30 May - British Airways 6 - Business - 12h 25m

Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Mana er



Hours: Mon through Friday 9AM-530PM EST

## good to know...

hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>



Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change ████ ticket to London to depart on May 30
intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris de

## Regards, (cont.)

- Provider header: FLIGHTS | HOTELS | CARS | CRUISES
- Record Locator: [redacted]
- Trip: Paris to Osaka
- Flight: AF 292
- Notice: DO NOT REPLY TO THIS EMAIL (cannot accept incoming messages)
- Customer Service phone: [redacted]
- Baggage note: "If airline tickets are purchased for this itinerary: Airline Baggage Fee/Rules may apply" — https://myamextravel.com/baggage
- Other Information: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT"

## Regards, (cont.)

## DEPARTING

Thu, May 16 2019, 01:55 PM
Paris
Charles De Gaulle (CDG)

## ARRIVING

Fri, May 17 2019, 08:45 AM
Osaka
Kansai International (KIX)

## Air France

Operated By Air France

Non-stop
Duration:11 Hrs 50 Mins
Departure Terminal:Terminal 2 F
Arrival Terminal:Terminal 1

## FLIGHT INFORMATION

Your Seats: 108
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France:

Tokyo to London

## FLIGHT INFORMATION (cont.)

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## FLIGHT INFORMATION

Your Seats: 11J
C Business Class
Boeing 787-9
Meals: Meals
Baggage: 2PC per adult

FLIGHT CONFIRMATION

Bntish Airways:

## FLIGHT INFORMATION (cont.)

Key information:

*   E-Ticket Information
*   Traveller Information
*   Emergency Assistance Hotline Available
*   Toll-free and Direct-Dial Collect Numbers
*   Manage Trip via American Express
*   Entry and Exit Information for Travel: Recommend reviewing Visacentral.com.

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th rowspan="8">contained

You
receive
mail
at

See

PDF
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Reader.

<u>http</u>

Thank
pleasant

Please
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may receive customer service emails even if you have re
email marketing offers from American Express. For d
practices, please review the American Express Privacy 5.
<u>vvww. americanexpress.com/privacv</u></th></tr><tr><td></td><td>attached itinerary PDF or link for full terms and conditior</td></tr><tr><td></td><td>itinerary attachment'
you are unable to view the PDF attachment. ensure you ha
Refer to website below to download and install this f</td></tr><tr><td></td><td><u>r/www adobe comforoductsracrobatIreadsteo html</u></td></tr><tr><td></td><td>you for choosing American Express Centurion Travel
trip.</td></tr><tr><td></td><td>be advised that certain mandatory hotel-imposed cha
limited to, daily resort or facility fees, may be applicable t
to the hotel operator at check-out from the property.
with the hotel before your trip regarding the existence
<change><s>charges.</s></change></td></tr><tr><td></td><td>Statement. American Express Travel Related Servic
its parent, subsidiaries. affiliates and representatives (co
as an agent for travel suppliers and you understand and a
not be liable for any loss, injury, expense or damage to
resulting. directly or indirectly. from (1) the acts of o
including but not limited to delays. overbooking's. c
cessation of operations, accidents or failures of eqe
in fares. itineraries or schedules: or (2) acts of God.
floods, climatic aberrations. acts of governmen'
strikes. riots, theft, disease, accidents or failures relat
telecommunications lines or facilities, or third party I
or any other cause beyond the control of Amex.</td></tr><tr><td></td><td>Disclosure. Amex assists you in finding travel si
arrangements that meet your individual needs. We ci
in identifying travel suppliers to you and recommendir
In this role. we are acting as an independent third
We want you to be aware that certain suppliers pay
well as incentives for reaching sales targets or other goals
may also provide incentives to our travel counselors. CI</td></tr></table>

## FLIGHT INFORMATION (cont.)

may also provide compensation to us for various marketing z services that we perform for them. such as granting them acr marketing channels, participating in marketing programs and technology initiatives. In addition, we receive compensation f when customers use the American Express Card or other An' products to pay for supplier products and services. From time enter into other business relationships with suppliers and the including levels and types of compensation and incentives wi subject to change. In identifying suppliers and recommendinc may consider a number of factors. including supplier availabi preferences. The relationships we have with suppliers may a suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10223' State Seller of Travel Registration Number: UBI#600469694. Registered Iowa Travel Agency.

The image depicts UI elements, including input boxes and a banner.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

## FLIGHT INFORMATION (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge I or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Amencan Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note proile and pn

OK, working on train and hotel next.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Great! Please issue ticket as stated below. thanks

On May 23, 2019, at 9:36 AM, Natalia Molotkova <███████████████████████████████████> wrote:

On May 23, 2019, at 9:36 AM, Natalia Molotkova <████████████████████████████> wrote:

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m
Departing: Tokyo Narita Airport (NRT) at 12:55 pm
Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@████████████
██████████
Hours: Mon through Friday 9AM-530PM EST

good to know...
hoping you feel good as new asap!

Morning, thank you , I am OK.

## FLIGHT INFORMATION (cont.)

Working on exchange.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change [REDACTED] ticket to London to depart on May 30
the intercontinental hotel in London May 30-June 2. Then she needs a train ticket from London to Paris

FLIGHTS | HOTELS | CARS | CRUISES
[REDACTED]
RECORD LOCATOR: [REDACTED]

YOUR TRIP DETAIL

DO NOT REPLY TO THIS EMAIL. This message was sent from [REDACTED] who cannot accept incoming messages. If you have any questions, please contact Customer Service at 1-[REDACTED].

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed by

EFTA_R1_01112483
EFTA02286318

## FLIGHT INFORMATION (cont.)

<table><tr><th></th><th rowspan="17"></th><th><u>Mips i/myamextravel corn/baggage</u></th></tr><tr><td></td><td>Other Information</td></tr><tr><td></td><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSPOF</td></tr><tr><td></td><td>Paris to Osaka</td></tr><tr><td></td><td>FLIGHT AF 292</td></tr><tr><td></td><td>DEPARTING </td></tr><tr><td></td><td>Thu, May 16 2019. 01:55 PM
Paris </td></tr><tr><td></td><td>Charles De Gaulle (CDG)</td></tr><tr><td></td><td>ARRIVING </td></tr><tr><td></td><td>Fri. May 17 2019, 08:45 AM
Osaka </td></tr><tr><td></td><td>Kansai International (KIX)</td></tr><tr><td></td><td>Air France</td></tr><tr><td></td><td>Operated By Air Franco</td></tr><tr><td></td><td>Non-stop </td></tr><tr><td></td><td>Duration:11 Hrs 50 Mins</td></tr><tr><td></td><td>Departure Terminal:Terminal 2 F</td></tr><tr><td></td><td>Arrival Terminal:Terminal 1</td></tr></table>

## FLIGHT INFORMATION (cont.)

## FLIGHT INFORMATION

Your Seats: 10B
W Premium Economy
Boeing 777-200/200Er
Meals: Meals Snack

FLIGHT CONFIRMATION

Air France.

## Tokyo to London

FLIGHT BA 6

## DEPARTING

Fri, May 31 2019, 12:55 PM
Tokyo
Narita International Airport (NRT)

## ARRIVING

Fri, May 31 2019, 05:20 PM
London
London Heathrow (LHR)

## British Airways

Operated By British Airways

Non-stop
Duration:12 Hrs 25 Mins
Departure Terminal:Terminal 2
Arrival Terminal:Terminal 5

## British Airways (cont.)

- Page content: blank/white — no text, chart, table, or visible data.
- Visible elements: two faint vertical dotted guide/margin lines near the left edge.
- No legend, labels, or numeric values present.

| Field | Value |
|---|---|
| Seat | 11J |
| Class | C Business Class |
| Aircraft | Boeing 787-9 |
| Meals | Meals |
| Baggage | 2PC per adult |
| Flight confirmation (British Airways) | [redacted] |
| Traveller name(s) | [redacted] (two entries) |
| E‑TICKET | Three lines — all redacted |
| Emergency assistance summary | When you travel more than 100 miles from home you have 24/7 emergency coordination (medical, legal, passport replacement, etc.). Contact numbers: toll-free [redacted], direct-dial collect [redacted]. |

## British Airways (cont.)

<table><tr><th></th><th rowspan="2"></th><th>Manage Your Trip</th></tr><tr><td></td><td>View and manage your Trip by logging onto <u>American Express Entry and Exit Information for Travel</u>

American Express recommends that you periodically
review <u>wvAv.Visacentral.com</u> for the most up to date and accur
requirements for your travel destination. Due to frequent chang
Express cannot guarantee the accuracy of the information pro%
expressly disclaims any liability for any inaccurate or
incomple-contained
on that site.

You may receive customer service emails even if you have req
receive email marketing offers from American Express. For det
mail practices. please review the American Express Privacy St
at <u>www.americanexpress.com/privacy</u>

See attached itinerary PDF or link for full terms and conditions

PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have
Reader. Refer to website below to download and install this fre

<u>http.//www adobe com/productstacrobatheadstep html</u>

Thank you for choosing American Express Centurion Travel Sc
pleasant trip.

Please be advised that certain mandatory hotel-imposed charg
not limited to. daily resort or facility fees, may be applicable to
payable to the hotel operator at check-out from the property. t
inquire with the hotel before your trip regarding the existence a
such charges.

Liability Statement. American Express Travel Related Service!
and its parent, subsidiaries, affiliates and representatives (calk
act as an agent for travel suppliers and you understand and ag
shall not be liable for any loss, injury. expense or damage to pc
property resulting, directly or indirectly, from (1) the acts of om
suppliers, including but not limited to delays, overbooking's, ca
services, cessation of operations, accidents or failures of equip</td></tr></table>

## British Airways (cont.)

changes in fares, itineraries or schedules: or (2) acts of God, fi earthquakes. floods. climatic aberrations, acts of governmenta unrest, strikes, riots, theft. disease, accidents or failures relater internet. telecommunications lines or facilities, or third party tel systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel sup making arrangements that meet your individual needs. We cor factors in identifying travel suppliers to you and recommending itineraries. In this role, we are acting as an independent third p fiduciary. We want you to be aware that certain suppliers pay I. as well as incentives for reaching sales targets or other goals, time may also provide incentives to our travel counselors. Cer may also provide compensation to us for various marketing an services that we perform for them, such as granting them acce marketing channels, participating in marketing programs and s technology initiatives. In addition. we receive compensation fro when customers use the American Express Card or other Ame products to pay for supplier products and services. From time I enter into other business relationships with suppliers and thes' including levels and types of compensation and incentives we i subject to change. In identifying suppliers and recommending i may consider a number of factors, including supplier availabilit preferences. The relationships we have with suppliers may als suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 1022318 State Seller of Travel Registration Number: UBI#600469694 Ic Registered Iowa Travel Agency.

## British Airways (cont.)



Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servi and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Let's start with air first:

Your response is required to complete this reservation. Prices and availability are subject to cha

• Total air reservation, including taxes and fees: $0.00 (exchange with refund of $38.70).

• Ticket is refundable, changes are subject to difference in fare.

• Thu, 30 May - British Airways 6 - Business - 12h 25m Departing: Tokyo Narita Airport (NRT) at 12:55 pm Arriving: London Heathrow Airport (LHR) at 5:20 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

good to know.. . hoping you feel good as new asap!

Morning, thank you , I am OK.

Working on exchange.

## British Airways (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
Hours: Mon through Friday 9AM-530PM EST

Morning. Hope you are feeling ok.!! We need to change  ticket to London to depart on May 30. Also need to book a hotel in London May 30-June 2. Then she needs a train ticket from London to Paris departing around 2:30pm

FLIGHTS| HOTELS| CARS| CRUISES
RECORD LOCATOR: NALWUQ

YOUR TRIP DET/

DO NOT REPLY TO THIS EMAIL. This message was sent from a service that cannot accept incoming messages. If you have any questions, please contact Customer Service at 1-800-222-2222.

If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed at https://myamextravel.com/baggage

## British Airways (cont.)

<table><tr><th>Other Information</th></tr><tr><td>• CITIZENS OF FRANCE MUST CARRY A VALID PASSP:</td></tr><tr><td>Paris to Osaka</td></tr><tr><td>FLIGHT AF 292</td></tr><tr><td>DEPARTING </td></tr><tr><td>Thu, May 16 2019, 01:55 PM
Paris 
Charles De Gaulle (CDG)</td></tr><tr><td>ARRIVING </td></tr><tr><td>Fri, May 17 2019, 08:45 AM</td></tr><tr><td>Osaka </td></tr><tr><td>Kansai International (KIX)</td></tr><tr><td>Air France</td></tr><tr><td>Operated By Air France</td></tr><tr><td>Non-stop </td></tr><tr><td>Duration:11 Hrs 50 Mins</td></tr><tr><td>Departure Terminal:Terminal 2 F</td></tr><tr><td>Arrival Terminal:Terminal 1</td></tr><tr><td>FLIGHT INFORMATION</td></tr><tr><td>Your Seats: 108</td></tr></table>

## British Airways (cont.)

- Route: Tokyo → London
- Flight number: BA 6 (Operated by British Airways)
- Class: W Premium Economy
- Aircraft: Boeing 777-200/200Er
- Meals: Meals, Snack
- Flight confirmation (Air France): [redacted]
- Departing: Fri, May 31 2019 — 12:55 PM — Tokyo — Narita International Airport (NRT) — Departure Terminal: Terminal 2
- Arriving: Fri, May 31 2019 — 05:20 PM — London — London Heathrow (LHR) — Arrival Terminal: Terminal 5
- Non-stop — Duration: 12 Hrs 25 Mins

## British Airways (cont.)

- Airline: British Airways
- Flight confirmation: [redacted]
- Class: C Business Class
- Aircraft: Boeing 787-9
- Seat: 11J
- Meals: Meals
- Baggage allowance: 2PC per adult

- Section: TRAVELLER INFORMATION — personal details redacted
- E-Ticket: 3 lines (all redacted)

- Emergency assistance: notice about assistance when traveling more than 100 miles from home (medical/legal referrals, passport replacement, coordination); hotline numbers: (toll-free) [redacted], (direct-dial) [redacted]

- Action button: Manage Your Trip

## British Airways (cont.)

View and manage your Trip by logging onto <u>American Expre</u>

## <u>Entry and Exit Information for Travel</u>

American Express recommends that you periodically review <u>vAvw.Visacentral.com</u> for the most up to date and acr requirements for your travel destination. Due to frequent chE Express cannot guarantee the accuracy of the information p expressly disclaims any liability for any inaccurate or incomr contained on that site.

You may receive customer service emails even if you have r receive email marketing offers from American Express. For mail practices. please review the American Express Privacy at <u>www.americanexpress.comiprivacv</u>

See attached itinerary PDF or link for full terms and conditio

PDF itinerary attachment:

If you are unable to view the PDF attachment. ensure you hi Reader. Refer to website below to download and install this

http://www.adobe.com/products/acrobat/readstep.html

Thank you for choosing American Express Centurion Travel pleasant trip.

Please be advised that certain mandatory hotel-imposed chz not limited to. daily resort or facility fees. may be applicable payable to the hotel operator at check-out from the property. inquire with the hotel before your trip regarding the existence such charges.

Liability Statement. American Express Travel Related Servi' and its parent. subsidiaries, affiliates and representatives (cr act as an agent for travel suppliers and you understand and shall not be liable for any loss, injury, expense or damage tc property resulting, directly or indirectly, from (1) the acts of c suppliers, including but not limited to delays, overbooking's, services, cessation of operations, accidents or failures of eq changes in fares, itineraries or schedules; or (2) acts of God

## <u>Entry and Exit Information for Travel</u> (cont.)

earthquakes, floods, climatic aberrations, acts of governmer unrest, strikes, riots, theft. disease, accidents or failures rela intemet, telecommunications lines or facilities, or third party systems, or any other cause beyond the control of Amex.

Intermediary Disclosure. Amex assists you in finding travel .5 making arrangements that meet your individual needs. We c factors in identifying travel suppliers to you and recommend itineraries. In this role, we are acting as an independent thirc fiduciary. We want you to be aware that certain suppliers pa as well as incentives for reaching sales targets or other goal time may also provide incentives to our travel counselors. C may also provide compensation to us for various marketing services that we perform for them, such as granting them ac marketing channels. participating in marketing programs any technology initiatives. In addition, we receive compensation when customers use the American Express Card or other At products to pay for supplier products and services. From tin' enter into other business relationships with suppliers and th including levels and types of compensation and incentives vs, subject to change. In identifying suppliers and recommendin may consider a number of factors, including supplier availat preferences. The relationships we have with suppliers may . suppliers we identify and the itineraries we recommend.

California State Seller of Travel Registration Number: 10222 State Seller of Travel Registration Number: UBI#600469694 Registered Iowa Travel Agency.

## <u>Entry and Exit Information for Travel</u> (cont.)



Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.