To: 
From: 
Sent: Mon 8/27/2018 3:45:40 PM
Subject: Re: We may change Flight for Elina TODAY. NKRAPC

Super early tomorrow flight to Washington so she can be AT the embassy at 9am or earlier and in line waiting for them to open

line waiting for them to open

Sent from my iPhone

On Aug 27, 2018, at 11:42 AM, Natalia Molotkova <██████████████████> wrote:

Do you want me to put it on hold for now? Now sure how long I can hold it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

█████████████████████
█████████████████████

Hours: Mon through Friday 9AM-530PM EST

We can watch the 2:58pm flight

Sent from my iPhone

DL 1274 MIA JFK 1215P 326P - business only
DL 2490 MIA LGA 258P 613P

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

██████████████████████████████
██████████████████████████████

Hours: Mon through Friday 9AM-530PM EST

Ok good. She is not at airport now so Best to keep her on the 1:55 that is delayed to 2:30

- Reservation requires response to complete; prices/availability subject to change.
- Total air reservation (including taxes & fees): $57.40
- Fare rules: Ticket is non-refundable; changes require paying fare difference.
- Flight:
  - Date: Mon 27 Aug
  - Airline/Flight: American Airlines 251 — Economy — Duration 3h 1m
  - Depart: Miami Airport (MIA) at 1:55 PM
  - Arrive: New York John F. Kennedy Airport (JFK) at 4:56 PM
- Passenger/ticket instruction: "Please issue below ticket for Elina"
- Action requested: "Please reply to this email and provide your authorization to proceed."
- Sender: Centurion Relationship Manager (personal name redacted); business hours Mon–Fri 9:00 AM–5:30 PM EST
- Other notes: Multiple "Sent from my iPhone" lines; some contact info blacked out; "Option 2 please departing 1:55pm" included.

sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Key Information:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Work Hours: Monday through Friday, 9AM-530PM EST.
*   Elina's flight from Miami to NY may be changed to a direct flight; Delta Airlines offers 2 direct flights (one to LGA and one to JFK around 3-3:30 pm).
*   Someone may need to stay in Washington to go to the embassy.
*   No changes are happening yet.

## Regards, (cont.)

## Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

<u>To !earn more about e-mad security</u> or report a suspicious e-mail. please visit us at

americanexpress.com/phishing.

## © 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

## • Mon 27 Aug - American Airlines 251 - Economy - 3h 1m

Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to M 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards, (cont.)

Key Details:

*   Natalia (Natasha) Molotkova is a Centurion Relationship Manager.
*   Working hours: Monday through Friday, 9 AM - 5:30 PM EST.
*   Need a flight back to any airport in NY around 12/1 pm for Amy.
*   Potential trip to Washington, D.C. tonight around 9:30 pm.
*   AA ticket can be voided before departure.

## Regards, (cont.)

correct...however now I am being told she may need to stay in washington to go to
embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be M. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data

## Regards, (cont.)

Key information:

*   Flight delayed to 2:30pm
*   Total air reservation costs $57.40. Ticket is non-refundable.
*   American Airlines 251 on Mon 27 Aug, Economy, 3h 1m: MIA to JFK (1.55pm to 4.56pm)
*   Option 2 departing 1:55pm is requested
*   Alternative flight options are: DL 1274 MIA JFK at 1215P arriving 326P (business only) for $987.96 or change existing AA 251 27AUG MIA JFK 155P 456P with $57.40 fee.
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1 pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don’t know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

<u>PrivactStatement I Visit the Centurion Card website</u>

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American
Express and you acknowledge that American Express is in no way responsible or liable for the actions of the
service provider and the only remedy for any claims relating to services or products provided by the service
provider is against the service provider and not against American Express. You are responsible for any
purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data
for servicing purposes.



Done.

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Please issue below ticket for Elina

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

## Regards, (cont.)

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be M. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

O 2015 American Express All rights reserved

## Regards, (cont.)

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. Wo reserve the right to note profile and preference data for servicing purposes.



Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $57.40.

• Ticket is non-refundable, change - difference in fare applies.

• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m Departing: Miami Airport, (MIA) at 1.55pm Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Option 2 please departing 1:55pm

Sent from my iPhone

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Key Entities:

*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Discussion about flights to NY and Washington
*   Potential need to go to embassy in Washington
*   AA ticket can be voided before departure
*   Office Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.



DL 1274 MIA JFK 1215P 326P - business only DL 2490 MIA LGA 258P 613P

## Regards, (cont.)

- Sender: Centurion Relationship Manager (name redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Contact blocks: two rectangular blocks redacted in image

Messages:
- "Ok good. She is not at airport now so best to keep her on the 1:55 that is delayed to 2:30 and pray it doesn’t delay again." — "Sent from my iPhone"
- "Done."
- "Please issue below ticket for [name redacted]." — "Sent from my iPhone"

Reservation summary (requires authorization):
- Total price (including taxes & fees): $57.40
- Fare rules: Non‑refundable; changes allowed with fare difference

Flight detail:
- Date: Mon 27 Aug
- Airline / Flight: American Airlines 251 — Economy — Duration 3h 1m
- Depart: Miami Airport (MIA) at 1:55 PM
- Arrive: New York John F. Kennedy Airport (JFK) at 4:56 PM

Action requested: Reply to the email with authorization to proceed.

## Regards, (cont.)

<table><tr><th>Centurion Relationship Manager</th></tr><tr><td></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Option 2 please departing 1:55pm</td></tr><tr><td>Sent from my iPhone</td></tr><tr><td>Lesley, sorry, I didn't realize ticket was partially used, I can't void it.</td></tr><tr><td>We can book her at
DL 1274 MIA JFK 1215P 326P - only business left at 987.96.</td></tr><tr><td>or change existing ticket to
AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova</td></tr><tr><td><u>Centurion</u> Relationship <u>Manager</u></td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>OK, on it.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova</td></tr><tr><td><u>Centurion</u> Relationship Mana•er</td></tr><tr><td>Hours: Mon through Friday 9AM-530PM EST</td></tr></table>

## Regards, (cont.)

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC
Sent from my iPhone

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.
• Total air reservation, including taxes and fees: $57.40.
• Ticket is non-refundable, change - difference in fare applies.
• Mon 27 Aug - American Airlines 251 - Economy - 3h 1m
Departing: Miami Airport, (MIA) at 1.55pm
Arriving: New York John F Kennedy Airport, (JFK) at 4.56pm
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Key information from the image:

*   **Option 2 Departure:** 1:55pm
*   **DL Flight:** DL 1274 MIA JFK 1215P 326P, business left at 987.96.
*   **AA Flight:** AA 251 27AUG MIA JFK 155P 456P, add collect 57.40
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   **Hours:** Monday through Friday 9AM-530PM EST
*   **Additional Request:** Need flight back to any NY airport around 12/1pm.
*   **Void AA Ticket:** Still able to void AA ticket before departure.
*   **Lesley's Ticket:** Lesley's ticket was partially used and can't be voided.

## Regards, (cont.)

Key Information:

*   **Natalia (Natasha) Molotkova** is a Centurion Relationship Manager.
*   Work hours: Mon through Friday 9AM-530PM EST
*   Elina's flight from Miami to NY will be changed to a direct flight via Delta. Two options: One to LGA and one to JFK around 3-3:30pm.
*  Someone may need to go to Washington to go to an embassy.

## Regards, (cont.)

- Subject/context: Email from American Express Centurion concierge regarding a flight reservation; includes privacy/footer and 2015 copyright.

- Action required: Response/authorization needed to complete reservation. Prices and availability subject to change.

- Price & policy:
  - Total air reservation (including taxes & fees): $57.40
  - Ticket is non‑refundable; change allowed — difference in fare applies

- Flight (primary):
  - Mon 27 Aug — American Airlines 251 — Economy — Duration: 3h 1m
  - Departing: Miami Airport (MIA) at 1:55 pm
  - Arriving: New York John F. Kennedy Airport (JFK) at 4:56 pm

- Notes in thread:
  - "This flight is already delayed to 2:30pm."
  - Request: "Is something else available just in case? I'm trying to find out if she is at the airport"
  - "Option 2 please departing 1:55pm"
  - Multiple "Sent from my iPhone" lines

- Contact / agent:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Signature block contains a redacted/blackened area (likely phone/email)

- Misc: American Express notice about third‑party concierge service providers and phishing link reference.

## Regards, (cont.)

Lesley, sorry, I didn't realize ticket was partially used, I can't void it.

- Sender: Centurion Relationship Manager (name redacted)
- Office hours: Mon–Fri 9:00 AM–5:30 PM EST
- Note: Ticket was partially used and cannot be voided (per message)
- Flight options offered:
  - DL 1274 MIA → JFK, 12:15 PM – 3:26 PM — business class only, $987.96
  - AA 251 27AUG MIA → JFK, 1:55 PM – 4:56 PM — change existing ticket, add collect $57.40
- Additional operational notes:
  - “We still can void AA ticket, just let me know before departure.”
  - Request for return: flight to any NY airport around 12:00/1:00 PM; passenger may need to go to Washington tonight ~9:30 PM
  - Short confirmation: “OK, on it.”
  - Message sent from iPhone
- Visual: multiple signature blocks and two black redaction bars present in the image

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be M. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

Sent from my iPhone

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

Key entities:

*   **Natalia (Natasha) Molotkova:** Centurion Relationship Manager
*   **American Express:** Uses 3rd party concierge services.
*   **Elina:** Ticket request recipient.
*   **Flight Details:** American Airlines 251, Miami (MIA) to New York (JFK), August 27, Economy, $57.40 (including taxes and fees). Non-refundable, with fare differences applicable for changes. Flight time: 3h 1m.

## Regards, (cont.)

Option 2 please departing 1:55pm

Sent from my iPhone

sorry, I didn't realize ticket was partially used, I can't void it.

We can book her at DL 1274 MIA JFK 1215P 326P - only business left at 987.96.

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void AA ticket, just let me know before departure.

## Regards, (cont.)

- Document: email fragments with repeated signature blocks; some contact lines blacked out.
- Sender name: [REDACTED] (appears in image)  
- Title: Centurion Relationship Manager
- Hours: Mon through Friday 9AM–5:30PM EST
- Redactions: several contact/info blocks are blacked out

Key message excerpts:
- "correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see...just waiting to be told"
- "Sorry, meant to say will stay turn, no changing anything as yet."
- "Changing."
- "Morning. We ma[y] change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm."

## Regards, (cont.)

- Action required: reply to authorize reservation.
- Price: Total air reservation (including taxes & fees): $57.40.
- Fare rules: Ticket non-refundable; changes allowed with fare difference.
- Primary itinerary:
  - Date: Mon 27 Aug
  - Airline/Flight: American Airlines 251
  - Cabin: Economy
  - Duration: 3h 1m
  - Depart: Miami Airport (MIA) at 1:55 PM
  - Arrive: New York John F Kennedy Airport (JFK) at 4:56 PM
- Alternate option(s):
  - "Option 2" departing 1:55 PM
  - DL 1274 MIA→JFK, 12:15 PM → 3:26 PM — only business available at $987.96
- Contact / sender:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Notes: Message references American Express/Centurion concierge; mentions ticket partially used (cannot void). Sent from iPhone.

## Regards, (cont.)

or change existing ticket to AA 251 27AUG MIA JFK 155P 456P - add collect 57.40.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

OK, on it.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great on. Voiding. ! We need a flight back to amy airport in NY around 12/1pm for her. She may need to go to Washington tonight around 9:30om. But don't worry about that now. Let's do the flights get back to NY now. Thx

Sent from my iPhone

We still can void M ticket, just let me know before departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

correct...however now I am being told she may need to stay in washington to go to embassy...I don't know...we will see.. just waiting to be told

Sorry, meant to say will stay turn, no changing anything as yet.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Flours: Mon through Friday 9AM-530PM EST

Changing.

Regards,
Natalia (Natasha) Molotkova

Centurion_Relationship_Manager

Flours: Mon through Friday 9AM-530PM EST

Morning. We ma change Elina's Flight from Miami to NY today to a direct flight. It does not have to be AA. I see 2 Delta direct. One to LGA and One to JFK around 3-3:30pm. Just giving you heads up. Waiting to hear from her.

NKARPC

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