To: 
From: Natalia Molotkova
Sent: Mon 5/20/2019 3:31:05 PM
Subject: Ticket for:

Title: American Express ®

Ticketis on its way.

Regards.
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Key information from the email:

*   **Date:** May 20, 2019, 11:21 AM
*   **Sender:** Natalia Molotkova
*   **Subject:** Refundable ticket
*   **Total air reservation cost:** $688.50
*   **Ticket Refundable:** Yes
*   **Flight 1:**
    *   **Date:** Sun, 26 May
    *   **Airline:** Aeroflot 2579
    *   **Class:** Economy
    *   **Duration:** 3h 45m
    *   **Departure:** London Heathrow Airport (LHR) at 1:25 pm
    *   **Arrival:** Moscow Sheremetyevo Airport (SVO) at 7:10 pm
*   **Flight 2:**
    *   **Date:** Tue, 11 Jun
    *   **Airline:** Aeroflot 2584
    *   **Class:** Economy
    *   **Duration:** 4h 15m
    *   **Departure:** Moscow Sheremetyevo Airport (SVO) at 7:10 pm
    *   **Arrival:** London Heathrow Airport (LHR) at 9:25 pm

Natalia (Natasha) Molotkova
Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

- Business hours: Mon–Fri 9:00AM–5:30PM EST (repeated)
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager (contact info redacted)
- Requests/notes:
  - Provide two price tags (non‑refundable and FLEX refundable if price difference minimal)
  - Confirm whether passenger needs FLEX refundable; request flex seat pricing
  - Passenger location unclear (said London, may be in Moscow); itinerary should be London/Moscow/London
  - Agent thinks some flight numbers may be reversed (example: SU 2584 is from Moscow → London)
- Flights listed to verify:
  - SU 2582 — 26MAY — SVO → LHR — 1:40P → 4:00P
  - SU 2583 — 11JUN — LHR → SVO — 5:15P → 11:10P
- Later message: needs a round‑trip FLEX ticket for [redacted passenger] — departure from Moscow (time partially shown ~1:25PM) and return June 11 to Moscow (SU2584 departing 7:10PM) — some details redacted.

Please advise price for fully refundable as well as non refundable/changeable. thanks!

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Looks like it is only refundable, my bad:

Your response is required to complete this reservation. Prices and availability are subject to change.

• Total air reservation, including taxes and fees: $688.50.

• Ticket is refundable, changes are subject to difference in fare.

• Sun, 26 May - Aeroflot 2579 - Economy - 3h 45m Departing: London Heathrow Airport (LHR) at 1:25 pm Arriving: Moscow Sheremetyevo Airport (SVO) at 7:10 pm

• The, 11 Jun - Aeroflot 2584 - Economy - 4h 15m Departing: Moscow Sheremetyevo Airport (SVO) at 7:10 pm Arriving: London Heathrow Airport (LHR) at 9:25 pm

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

can you give me the 2 price tags? I think non refundable is ok but if the price difference is minimal, maybe we do refundable just in case.

Does she need FLEX refundable?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

she is in London and needs the tickets the way I gave them to you (London/Moscow/London) (she said she needed a trip from Moscow to London?!?...but gave the flights correctly...as I said...she was confused!?) Flex seat please and pricing...

thank you for this. I have emailed her...she is confused. I think she is in Moscow now...I forwarded her the flights you found..will get back to you as soon as I hear.

I think you give me wrong flight numbers. It is in reverse (example SU 2584 is from Moscow to London).

Here

Regards, are the flights closest to time frame you mentioned:

SU 2582 26MAY SVO LHR 140P 400P SU 2583 11JUN LHR SVO 515P 1110P

Please verify.

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. Hope you had a nice weekend. I need a round trip, FLEX ticket for from Moscow to London on May 26th (SU2579 departing 1:25pm) and return on June 11th back to Moscow (SU2584 departing 7:10pm).

Please advise price for fully refundable as well as non refundable/changeable. thanks!

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.