To: ████████████ [███████████████████]
From: Natalia Molotkova
Sent: Mon 11/6/2017 9:11:33 PM
Subject: Itinerary INCL TICKETNO for ████████ / ██████ 27OCT17 WIPXVA

Title: American Express ®

Yes. On exchange Q.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

did you change to Jan. 30

On Nov 6, 2017, at 12:48 PM, Natalia Molotkova <[REDACTED]@centurion.com> wrote:

OK
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
Hours: Mon through Friday 9AM-530PM EST

HANG IN! We have a ticket for [REDACTED] Paris to NY on Dec. 21! so the Dec. 30 doesn't really make sense~ lets do this change for Jan. 30 so she has time to go back and forth again

Flight Information
Date: 21 Dec 2017
Airline: XL Airways France
Airline Record Locator: NMEVTL
Flight/Class: SE 40 O Economy Class

<table><tr><th>Origin</th><th>Paris, Charles De Gaulle</th></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>05:00 PM</td></tr><tr><td>Arriving</td><td>07:25 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 2 A</td></tr><tr><td>Arrival Terminal</td><td>Terminal 4</td></tr><tr><td>Estimated Time</td><td>8 Hrs 25 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>Unassigned</td></tr></table>

On Nov 6, 2017, at 12:41 PM, Natalia Molotkova <@centurion.com> wrote:

yes, super...lets change it. thanks

<u>On Nov 6 2017 at</u> 12:41 PM, Natalia Molotkova <u>centurion.com></u> wrote:

Yes, we can do Dec 30, just change fee - $175.00. OK to change? Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Yes, pricing.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ok...so lets change it to another date...how about Dec. 30? or around there?

<u>On Nov 6 2017 at</u> 11:50 AM, Natalia Molotkova
<u>centurion com></u> wrote:

It was $1373.66 round trip, pretty high, may be we can think of any date we can move it to? Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

so we leave as is and not worry about the money we spent on the first ticket. I think we had a good price on the first ticket also..

On Nov 6, 2017, at 11:43 AM, Natalia Molotkova <redacted> wrote:

The thing is, that new <u>reservation</u> is round trip.

So, if we change existing | flight from JFK to Paris to November 11th (at 930p), will be only $175.00 add collect.

But she needs to go back from Paris to NYC with  on December 10th.
So, one way fare is $2898.76 or we can do a round trip ticket as:

1 DL 405 10DEC CDG JFK 1025A 0114P 2 DL 404 10JAN JFK CDG 0559P 0725A 1 ADT 868.06

But over role will be more then to book new round trip, what they have now.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

ok, thanks

On Nov 6, 2017, at 11:27 AM, Natalia Molotkova <redacted> wrote:

Let me price it.
Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

ah right!//// but we need to get ███ on the same flight!! great idea! but will the one way back to
NY for her cost more than the ticket we just purchased?

On Nov 6, 2017, at 11:06 AM, Natalia Molotkova <[REDACTED]@centurion.com> wrote:

We still can void ticket issued on the weekend and use her return, just new date?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

shoot...I should have changed it then...I was in Sedona, AZ when JE asked me to get her the new ticket and my brain was not in work mode. OK...so how much money are we loosing? We already have a ticket for her sometime in Dec. I think that we changed...?

On Nov 6, 2017, at 10:42 AM, Natalia Molotkova <[REDACTED]@centurion.com> wrote:

## Regards, (cont.)

- Sender: Centurion Relationship Manager (agent name redacted)
- Sender hours: Mon–Fri 9:00 AM–5:30 PM EST
- Key statement: "Air France doesn't allow credits, flight can only be changed, not cancelled."
- Customer request: Round‑trip NY–Paris booked; passenger will not use return portion — asking if a credit can be issued
- Agency/record: American Express Travel — Record Locator: WIPXVA
- Additional record locator referenced: WNNIFI
- Airline record locator: Q74NUY
- Flight information:
  - Date: 27 Oct 2017
  - Airline: Air France
  - Flight/Class: AF 22 H — Economy Class
- E‑Ticket: partially redacted (shows AF ticket with redacted number — "…-20OCT")
- Other note: "CITIZENS OF FRANCE MUST CARRY A VALID PASSPORT."

## Regards, (cont.)

<table><tr><th></th><th></th><th>Origin</th><th>Paris, Charles De Gaulle</th></tr><tr><td></td><td></td><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td></td><td></td><td>Departing</td><td>08:20 AM</td></tr><tr><td></td><td></td><td>Arriving</td><td>10:40 AM</td></tr><tr><td></td><td></td><td>Departure Terminal</td><td>Terminal 2 E</td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td>Terminal 1</td></tr><tr><td></td><td></td><td>Estimated Time</td><td>8 Hrs 20 Mins</td></tr><tr><td></td><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td></td><td>Seats</td><td>Unassigned</td></tr><tr><td></td><td></td><td>Confirmed </td><td></td></tr><tr><td></td><td></td><td></td><td></td></tr><tr><td>Friday 10 Nov 17</td><td></td><td></td><td></td></tr><tr><td>Flight Information</td><td></td><td></td><td></td></tr><tr><td></td><td></td><td>Date</td><td>10 Nov 2017</td></tr><tr><td></td><td></td><td>Airline </td><td>Air France</td></tr><tr><td></td><td></td><td>Airline Record Locator</td><td>Q74NUY</td></tr><tr><td></td><td></td><td>Flight/Class</td><td>AF 23 L Economy Class </td></tr><tr><td></td><td></td><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td></td><td></td><td>Destination</td><td>Paris, Charles De Gaulle</td></tr><tr><td></td><td></td><td>Departing</td><td>04:25 PM</td></tr><tr><td></td><td></td><td>Arriving</td><td>05:40 AM / 11 Nov 2017</td></tr><tr><td></td><td></td><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td></td><td></td><td>Arrival Terminal</td><td>Terminal 2 E</td></tr><tr><td></td><td></td><td>Estimated Time</td><td>7 Hrs 15 Mins</td></tr><tr><td></td><td></td><td>Stops</td><td>Non-stop</td></tr><tr><td></td><td></td><td>Seats</td><td>Unassigned</td></tr><tr><td></td><td></td><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit Information</u></td><td><u>for</u></td><td><u>Travel</u></td><td></td></tr><tr><td colspan="4">American Express strongly recommends that you periodically review 
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## Regards, (cont.)

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## Regards, (cont.)

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