To:
From: Lesley Groff
Sent: Wed 4/4/2018 11:23:52 PM
Subject: Re: Eurostar Issues-I worry about new ticket!

ok good :)

On Apr 4, 2018, at  7:22 PM, wrote:

Definitely, I m sure that she can change it in any Eurostar counter .

Envoys de mon iPhone

Le 5 avr. 2018 à 01:20, Lesley Groff <Lesley.Groff@univ-lorraine.fr> a écrit :

EXACTLY! it is the WORST website EVER! and you cannot speak to anyone! I have been lamenting over this all day...just horrible. She needs to take care of it herself in the morning...

On Apr 4, 2018, at 7:16 PM,•
wrote:

I tried to make it online but it's impossible . <imagel.jpeg> Envoye de mon iPhone

Le 5 avr. 2018 à 01:09, Lesley Groff <Lesley.Groff@univ-lorraine.fr> a écrit :

It will be much easier for her to just change what she has! Lets see what happens tomorrow...I will get a credit for my new ticket if she is able to just change what she has. Please talk to her and help her.

On Apr 4, 2018, at 7:07 PM,

wrote:

Thank you Lesley . I know that she can change her ticket by herself tomorrow in any Eurostar office . I think she has to pay 30 pounds or even nothing because it's a business ticket . But you purchased a new one

## Envoye de mon iPhone

Le 5 avr. 2018 a 00:56, Lesley Groff a a

écrit

Want to give you the heads up: My account rep, Natasha, is on holiday. She purchases our rail tickets through an account she has, which no one else apparently has access to. I booked a new ticket myself on line and received a booking number but she must print the ticket herself at a kiosk at the station OR go to the window and speak with an agent. She is to take the 7:55am train arriving Paris 11:17am.
...I worry however...I don't know if she needs the card it was purchased on (the website doesn't state so, but...??) I did received an email stating it takes 2 business days for the credit card to be reviewed and ticket finalized (?) Yet it accepted the date

## Envoye de mon iPhone (cont.)

of travel as
tomorrow. She
needs to take
money with her to
the train station in
case she needs to
purchase a new
ticket or pay a
change fee. I have
told her to take
money and a
credit card!

On Apr 4, 2018, at 5:04 PM, jeffrey E. <jeeva cation@gmail.com> wrote:

les send victoria her new train ticket for friday
mornin
g  thx

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## Envoye de mon iPhone (cont.)

<table><tr><th></th><th>immedi</th></tr><tr><td></td><td>ately</td></tr><tr><td></td><td>by</td></tr><tr><td>return e-mail or by e-mail to</td><td></td></tr><tr><td></td><td><u>jeevaca</u></td></tr><tr><td></td><td><u>tion@g</u></td></tr><tr><td></td><td><u>mail.co</u></td></tr><tr><td></td><td><u>m,</u> and</td></tr><tr><td>destroy this communication and all copies</td><td>thereof,</td></tr><tr><td>including all attachments. copyright -all rights</td><td></td></tr><tr><td></td><td>reserve</td></tr><tr><td></td><td>d</td></tr></table>