To:

lesley

From: Natalia Molotkova

Sent: Thur 12/6/2018 9:49:55 PM

Subject: Ticket forKaryna TONIGHT!

Title: American Express ®

- Document: email thread (subject/title: American Express ®)
- Sender role: Centurion Relationship Manager (name redacted)
- Office hours: Mon–Fri 9AM–5:30PM EST
- Key messages:
  - Confirmation: "OK, canceling Friday flights."
  - Request: "Cancel the flights we did for [REDACTED] for Friday as well as cancel the tickets for [REDACTED] for Friday."
  - Request: "Need a box or first-class ticket for [REDACTED] tonight one-way from PB to NY — Delta at 7:40 PM. Can you organize? Then cancel/void the other flight we have for her."
  - Follow-up question: "Are you working on it with somebody else? I was on a call."
  - Short replies: "Yes." / "Sent from my iPhone" (repeated)
- Redactions: Multiple blacked-out sections covering names/details.

## Sent from my [Phone

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