To: ██████████████████████████████]

From: Natalia Molotkova
Sent: Mon 4/16/2018 3:51:25 PM
Subject: Ticket for ██████

Title: American Express ®

Your response is required to complete this reservation. Prices and availability are subject to change.

	• Total air reservation, including taxes and fees: $366.40.

	• Non-refundable, $200.00 change penalty plus difference in fare.

• Outbound -

Wed 09 May - Delta Air Lines 408 - Economy - 7h Om- 2611 Miles Depart: New York John F Kennedy Airport, (JFK) at 6:15PM Arrive: San Francisco Intl Airport, (SFO) at 10:15PM

• Inbound -

Mon 14 May - Delta Air Lines 407 - Economy - 5h 50m- 2611 Miles Depart: San Francisco Intl Airport, (SFO) at 08:30AM Arrive: New York John F Kennedy Airport, (JFK) at 5:20PM Please reply <mark>to</mark> this email <mark>and</mark> provide <mark>your</mark> authorization <mark>to</mark> proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

YES! please issue straight ticket as shown below

On Apr 16, 2018, at 11:43 AM, Natalia Molotkova <redacted> wrote:

Ticket 0068626836507 was exchanged already. Not open any longer.
SABRE TICKET RECORD
INV:1390016 CUST:0000342129 PNR:LTFIYZ
TKT:0068626836507 ISSUED:02JUN2017PHX PCC:Z8B0 IATA:03531500
NAME: 
FOP:AX*0621/192112
CPN A/L FLT CLS DATE BRDOFF TIME ST F/B STAT
1 DL 1472 T 09JUN LGAMIA 705A OK TA7NA0MM EXCH
2 DL 966 T 13JUN MIALGA 1105A OK TA7NA0MM EXCH

FARE USD202.80 TAX 15.22US TAX 8.20ZP TAX 11.20AY TAX 9.OOXF

## Regards, (cont.)

- Total: USD 246.42
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Hours: Mon–Fri 9AM–5:30PM EST
- Passenger: Delta SkyMiles #9117785510 — requests aisle seats, close to front
- Delta credit: Ticket #0068626836507 — credit valid until June 2, 2018 — amount $246.42
- Change fee when using credit: $200 (effective credit value if applied ≈ $46.42)
- Requested / preferred itinerary:
  - Depart: 09 MAY — DL 408 JFK → SFO — 6:15 PM → 10:15 PM
  - Return: 14 MAY — DL 407 SFO → JFK — 8:30 AM → 5:20 PM
- Fare/price mention: $356.40
- Other evening flight options listed: American 6:55 PM; United (EWR) 7:00 PM; Delta 8:55 PM; United (EWR) 8:00 PM and 9:15 PM
- Action items: “Ok to issue straight ticket?” / “Please issue the original ticket departing May 9th at 6:15pm”  
- Email thread timestamp: Apr 16, 2018 at 10:38 AM
- Several recipient/contact fields redacted in image.

## Regards, (cont.)

- Role: Centurion Relationship Manager (appears multiple times)
- Business hours: Mon–Fri 9AM–5:30PM EST
- Message snippets:
  - "Is there a flight later on the 9th?"
  - "will get back to you."
- Email timestamp: Apr 16, 2018, 10:27 AM (sender name redacted)
- Flight options:
  - DL 408 — 09MAY — JFK → SFO — 6:15 PM → 10:15 PM
  - DL 407 — 14MAY — SFO → JFK — 8:30 AM → 5:20 PM
  - Price: $356.40
- Signature: name and contact email present (redacted) including alternate given name in parentheses

## Regards, (cont.)

Sure!

Sent from my iPhone

On Apr 13, 2018, at 6:44 PM, Natalia Molotkova <████████████████> wrote:

, hi. I am about to leave for the day, may I do it on Monday? Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

Hi Natasha! Hope you had a great time in Russia!!! I just landed from FL. We had So much fun. At least we have nice Weather to come back to here in NY finally!

I need a round trip coach ticket for █████████ from NY (any airport) to San Francisco on
May 9th evening return morning of Monday May 14th back to NY any airport.
Thanks! ████

Sent from my iPhone