To: ████████████████████████████████████
From: Natalia Molotkova██████████████████████
Sent: Tue 10/30/2018 7:49:34 PM
Subject: Flight for Dariia Bielova

Title: American Express ®

Key information from the image:

*   Sender: Natalia (Natasha) Molotkova, Centurion Relationship Manager, American Express.
*   Ticket One: $479.40, Lufthansa flights on Nov 02 (KBP to MUC, MUC to CDG).
*   Ticket Two: $267.80, Czech Airlines flight on Nov 04.
*   Contact hours: Mon-Fri 9AM-5:30PM EST.
*   Tickets are non-refundable, with EUR change penalties.

Departing: Paris Charles de Gaulle Airport, (CDG) at 6.OOpm Arriving: Prague Vaclav Havel Airport, (PRG) at 7.40pm

• Sun 04 Nov - Czech Airlines 916 - Economy - 2h Om Departing: Prague Vaclav Havel Airport, (PRG) at 10.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 1.40am

Grand total:

Please reply to this email and provide your authorization to proceed.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after 19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

Dariia Bielova

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American Express uses 3rd party concierge service providers who we not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider Is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note prate and preference data for servicing purposes.



Thank you for your email. I am currently out of the office.

Ok. Thanks

Sent from my iPhone

I am here today till 430pm, I mean have access to my email till 430pm.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Got it. Thanks

Sent from my iPhone

## Regards, (cont.)

### **Ticket One**
*   Total air reservation: $479.40
    *   Non-refundable. EUR70.00 change penalty.
*   **Flight 1:** Lufthansa 2545 (Economy, 2h 30m)
    *   Fri 02 Nov. KBP (3.50pm) to MUC (5.20pm)
*   **Flight 2:** Lufthansa 2236 (Economy, 1h 35m)
    *   Fri 02 Nov. MUC (6.20pm) to CDG (7.55pm)

### **Ticket Two**
*   Total air reservation: $267.80
    *   Non-refundable. EUR60.00 change penalty.
    *   Code share: AIR FRANCE
*   **Flight 1:** Czech Airlines 4769 (Economy, 1h 40m)
    *   Sun 04 Nov. CDG (6.00pm) to PRG (7.40pm)
*   **Flight 2:** Czech Airlines 916 (Economy, 2h 0m)
    *   Sun 04 Nov. PRG (10.40pm) to KBP (1.40am)

### **Contact**
*   Natalia (Natasha) Molotkova - Centurion Relationship Manager
*   Hours: Mon-Fri 9AM-5:30PM EST

## Regards, (cont.)

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager
████████████████████████████████████████████████████████████████
Hours: Mon through Friday 9AM-530PM EST

Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after 19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

Dariia Bielova
██████████████████████████████████████████████████
To learn more about email security or report a suspicious email, please visit us at www.altarisk.com/fraud

To learn more about e-mail security or report a suspicious e-mail, please visit us at www

2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Arnencan Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andror fees you authorize. We i <mark>/</mark> reserve the right to note profile and preference data for servicing purposes.

## Regards, (cont.)

I am here today till 430pm, I mean have access to my email till 430pm.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Got it. Thanks

Sent from my iPhone

Your response is required to complete this reservation. Prices and availability are subject to change.

Ticket one:

• Total air reservation, including taxes and fees: $479.40.

• Ticket is non-refundable, EUR70.00 change penalty applies plus difference in fare.

• Fri 02 Nov - Lufthansa 2545 - Economy - 2h 30m Departing: Boryspil Intl Airport, Kiev (KBP) at 3.50pm Arriving: Munich Airport, (MUC) at 5.20pm

• Fri 02 Nov - Lufthansa 2236 - Economy - 1h 35m Departing: Munich Airport, (MUC) at 6.20pm Arriving: Paris Charles de Gaulle Airport, (CDG) at 7.55pm

Ticket two:

• Total air reservation, including taxes and fees: $267.80.

	• Ticket is non-refundable, EUR60.00 change penalty applies plus difference in fare.

	- Code share: AIR FRANCE

• Sun 04 Nov - Czech Airlines 4769 - Economy - 1h 40m Departing: Paris Charles de Gaulle Airport, (CDG) at 6.00pm Arriving: Prague Vaclav Havel Airport, (PRG) at 7.40pm

• Sun 04 Nov - Czech Airlines 916 - Economy - 2h Om Departing: Prague Vaclav Havel Airport, (PRG) at 10.40pm Arriving: Boryspil Intl Airport, Kiev (KBP) at 1.40am

## Regards, (cont.)

Grand total: 

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Will work on your requests, just if you need immediate assistance, call AMEX, OK?

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Lesley, I am in training today, did you call about your request already? I can book it.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
Hours: Mon through Friday 9AM-530PM EST

Thank you for your email. I am currently out of the office.

We need a flight for Dariia Bielova from Kiev to Paris, coach, round trip Nov. 2 (arriving after

## Regards, (cont.)

19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)

- Image content: solid black rectangle with white border; no visible text, markings, or chart data.
- Surrounding text captured:
  - "19:00) depart on Nov. 4 evening. (around the same times as Elina arrival and departure if possible)"
  - "Privacy Statement | Visit the Centurion Card website"
- Key entities: departure time 19:00 on Nov 4; Elina (arrival/departure); Privacy Statement link; Centurion Card website.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers vino are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges ander fees you authorize. We reserve the right to note prone and preference data for servicing purposes.