| Field | Value |
|---|---|
| To | Amex Centurian Travel [redacted] |
| From | [redacted] |
| Sent | Tue 4/24/2018 8:13:17 PM |
| Subject | Re: Itinerary for [redacted] 28APR18 [redacted] |
| Message excerpt | YES! OK to change to the Flex ticket! thank you!

YES! OK to change to the Flex ticket! thank you!

Key Information from Image:

*   **Natalia Molotkova (Centurion Relationship Manager)** is communicating about a "Flex" ticket change.
*   **Flex fare:** $1468.01
*   **Amount Paid for Aeroflot:** $979.01
*   **Customer Paid:** $1076.81
*   **Difference for upgrade:** $391.20
*   Possible Issue : Client is requesting to upgrade to Flex ticket.
*   Jeffrey is involved in the decision-making process.
*   Hours: Mon through Friday 9AM-530PM EST

Hours: Mon through Friday 9AM-530PM EST

I am calling Aeroflot, long hold time. I hate Aeroflot, it is WORSE airline, I am serious, people are so rude. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

let me ask ...maybe she knows ....she asked: "The only question about Aeroflot flights may it be econc with miles" u I don't know if we purchase an "economy flex" ticket...

On Apr 24, 2018, at 3:19 PM, Natalia Molotkova <████████████> wrote:

I know nothing about Aeroflot, I can try calling them, if they will talk to me about miles. Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Aeroflot..

On Apr 24, 2018, at 2:58 PM, Natalia Molotkova <██████████████████████████████> wrote:

Upgrade with miles on what airline?
Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

HI Nalasha...Arina will keep the flight as is...she is asking if she will be able to upgrade her ticket with miles type of ticket to do this? Can she just go on line herself and take care of upgrading herself? I would think so. ticket we purchase must be of some level (the economy flex level?)

The only question about Aeroflot flights may it be economy flex? I will be able upgrade it with miles

Begin forwarded message:

From: "American Express Travel" <itinerary@myamextravel.com>
Subject: Itinerary for 28APR18
Date: April 24, 2018 at 9:45:11 AM EDT
To:

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Record Locator

Saturday 28 Apr 18

Other Information
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## Flight Information

Date
Airline
Airline Record Locator
Flight/Class

28 Apr 2018
Aeroflot

SU 110 Q Economy Class

## Flight Information (cont.)

<table><tr><th>Origin</th><th>Moscow, Sheremetyevo</th></tr><tr><td>Destination</td><td>Miami, Miami International</td></tr><tr><td>Departing</td><td>11:05 AM</td></tr><tr><td>Arriving</td><td>04:15 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>12 Hrs 10 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

Tuesday 01 May 18

## Flight Information

<table><tr><th>Date</th><th>01 May 2018</th></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 2669 N Economy Class</td></tr><tr><td>Origin</td><td>Miami, Miami International</td></tr><tr><td>Destination</td><td>San Francisco, San Francisco International</td></tr><tr><td>Departing</td><td>06:11 PM</td></tr><tr><td>Arriving</td><td>09:45 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal 2</td></tr><tr><td>Estimated Time</td><td>6 Hrs 34 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr></table>

Wednesday 02 May 18

## Flight Information

<table><tr><th>Date</th><th>02 May 2018</th></tr><tr><td>Airline</td><td><u>Jetblue Airways</u></td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>B6 916 R Economy Class</td></tr><tr><td>Origin</td><td>San Francisco, San Francisco International</td></tr><tr><td>Destination</td><td>New York, John F Kennedy International</td></tr><tr><td>Departing</td><td>09:02 PM</td></tr><tr><td>Arriving</td><td>05:41 AM / 03 May 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal International</td></tr><tr><td>Arrival Terminal</td><td>Terminal 5</td></tr><tr><td>Estimated Time</td><td>5 Hrs 39 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Seats</td><td>21B</td></tr></table>

## Flight Information (cont.)

## Confirmed

Thursday 03 May 18

## Flight Information

<table><tr><th>Date</th><th>03 May 2018</th></tr><tr><td>Airline</td><td>Aeroflot</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>SU 101 N Economy Class</td></tr><tr><td>Origin</td><td>New York, John F Kennedy International</td></tr><tr><td>Destination</td><td>Moscow, Sheremetyevo</td></tr><tr><td>Departing</td><td>02:25 PM</td></tr><tr><td>Arriving</td><td>06:25 AM / 04 May 2018</td></tr><tr><td>Departure Terminal</td><td>Terminal 1</td></tr><tr><td>Arrival Terminal</td><td>Terminal D - Domestic/Intl</td></tr><tr><td>Estimated Time</td><td>9 Hrs</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td><u>Entry and Exit Information for Travel</u></td><td></td></tr></table>

American Express strongly recommends that you periodically review <u>www.Visacentral.comfamex</u> for the mo entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guara information provided and expressly disclaims any liability for any inaccurate or incomplete information contai

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See attached itinerary PDF or link for full terms and conditions.

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## Flight Information (cont.)

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