## To:

From: Natalia Molotkova
Sent: Thur 11/1/2018 5:47:02 PM
Subject: Karyna's trip!

Title: American Express ®

Done. Points used, money will be credited back to account.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

text File Attachment: Attachment 2.html, 1158174 bytes, Added to incident

OK, will be 555 060 American Express point sand 20% back. Points are nonrevesible.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha...please use POINTS for Karyna and her parents first class tickets to Vegas!

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <
wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would r

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight is mid next week. If no more are left, then it is what it is.
All of Karvna's numbers below for you to store in her profile!:

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <████████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks!

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova [REDACTED] wrote:

## (877) 877-0987 (cont.)

**Reservation Details**

*   **Total cost:** $7122.48
*   **November 3 (United):** $5550.60 ($1850.20 per ticket)
    *   United Airlines 1596 - Business
    *   Newark Liberty Airport (EWR) to Las Vegas McCarran Airport (LAS)
    *   Departs 3:10 pm, Arrives 5:47 pm
*   **November 6 (Southwest):** $1034.94 ($344.98 per ticket)
    *   Southwest 172 - Economy
    *   Las Vegas McCarran Airport (LAS) to Albuquerque Intl Sunport Airport (ABQ)
    *   Departs 4:30 pm, Arrives 7:00 pm
*   **November 9 (JetBlue):** $536.94 ($178.98 per ticket)
    *   JetBlue 66 - Economy
    *   Albuquerque Intl Sunport Airport (ABQ) to New York John F Kennedy Airport (JFK)
    *   Departs 11:59 pm, Arrives 5:48 am

**Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987.

**Request:** Issue tickets for Karyna and her parents, specifically the 3:10 pm flight on Nov 3rd.

## (877) 877-0987 (cont.)

- Passenger(s): 1 ADT (personal name/data redacted)
- Total fare: USD 5550.60 (USD 1850.20 per ticket)
- Refund/change policy: Ticket is refundable; changes subject to fare difference
- Seats: not together
- Action: "Your response is required to complete this reservation."

Flight segments:
- United Airlines UA 1596 — 03 Nov — EWR (Newark) → LAS (Las Vegas) — Departs 3:10 PM, Arrives 5:47 PM — Business — 5h 37m
- (Alternate/other UA) UA 224 — 03 Nov — EWR → LAS — Departs 5:28 PM, Arrives 8:05 PM
- JetBlue / B6 66 — ABQ (Albuquerque) → JFK — Departs 11:59 PM, Arrives 5:48 AM

Customer requests / notes:
- Nov 6: request for a flight departing around 4:30 PM from Vegas to "Alb" (Albuquerque) direct
- Request to issue JetBlue direct flight back to NY from Albuquerque on Nov 9

Other:
- American Express / The Centurion Card footer and privacy/phishing notice present.

## (877) 877-0987 (cont.)

<table><tr><th>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
have seat assignmnet).</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, </td></tr><tr><td>Natalia (Natasha) Molotkova
Centurion Relationshi Mana er
<u>@</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more coml

B6 66 ABQ JFK 1159P 548AM</td></tr></table>

Birthday:

## (877) 877-0987 (cont.)

- Visible labeled fields (values redacted/black boxes):
  - "P Expires:" (appears twice)
  - "Birthday:"

- Links/text:
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing."

- Legal/copyright:
  - "© 2015 American Express. All rights reserved"

- Disclaimer (partial transcription):
  - "American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider ... You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr..."

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████> wrote:

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

## (877) 877-0987 (cont.)

Flights (key segments)
- 03 Nov: UA 1596 — EWR → LAS, dep 03:10P, arr 05:47P
- 03 Nov: UA 224 — EWR → LAS, dep 05:28P, arr 08:05P (alternate)
- 06 Nov: Southwest 172 — LAS → ABQ, Economy, 1h30m, dep 04:30P, arr 07:00P
- 09 Nov: JetBlue 66 (B6 66) — ABQ → JFK, Economy, 3h49m, dep 11:59P, arr 05:48A

Fares & totals
- Grand total: $7,122.48
- Total fare (quoted): USD 5,550.60 (1 ADT = $1,850.20 — implies 3 passengers)
- Southwest reservation (incl. taxes/fees): $1,034.94 ($344.98 per ticket)
  - Ticket refundable; changes subject to fare difference
- JetBlue reservation (incl. taxes/fees): $536.94 ($178.98 per ticket)
  - Ticket non‑refundable; $150 change/cancel penalty + fare difference

Passenger / booking notes
- Request to issue tickets for passenger and two companions on 03 Nov, please issue the 3:10pm flight.
- Request JetBlue direct flight back to NY from ABQ on 09 Nov.

Agent / contact
- Centurion Relationship Manager: [NAME REDACTED]
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00AM–5:30PM EST

## (877) 877-0987 (cont.)

Birthday:
P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relabng to services or products provided by the seri and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to nr purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: 55550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

Key information: Two images of cards, likely credit cards, with personal details such as birthday and expiration dates obscured by black rectangles. The cards are associated with "Birthday:" and "P Expires:".


Privacy Statement | Visit the Centurion Card website

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

==================== text File Attachment ==================== Attachment 1.html,
1068468 bytes, Added to incident

OK, you always can do it, even after departure.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I have sent an email to our accountant Rich to ask him what he prefers we do...I'll get back to you soon.

On Nov 1, 2018, at 12:07 PM, Natalia Molotkova <████████████████████████>
wrote:

Got it, thank you!!! Do you want use points fro United tickets?

## Regards,

Natalia (Natasha) Molotkova

Centurion <u>Relationshi Mana</u> er

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

9049
On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <█████████████████████████████> wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket,

For United ticket it will be 8888 888 and 20% back, but points are non-reversible, if you cancel ticket,

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
natalia.molotkova@centurion.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do that

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
<blackened out>

## Regards, (cont.)

- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST  
  - Email: redacted

- Authorization: "I give you my authorization to proceed in issuing all the tickets below!"

- Questions / notes:
  - Ask: Do they need seats with extra leg room on JetBlue? Fee $45.00 per seat.
  - Request: What is Karyna's United frequent flyer number?

| Date | Airline / Flight | Class | Duration | From (code / dep time) | To (code / arr time) | Total (all taxes & fees) | Per-ticket | Refundability / Notes |
|---|---:|---|---:|---|---|---:|---:|---|
| Nov 3 | United Airlines 1596 | Business | 5h 37m | Newark Liberty (EWR) 3:10 PM | Las Vegas McCarran (LAS) 5:47 PM | $5,550.60 | $1,850.20 | Refundable; changes subject to fare difference |
| Nov 6 | Southwest 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) 4:30 PM | Albuquerque Intl Sunport (ABQ) 7:00 PM | $1,034.94 | $344.98 | Refundable; no seat assignment; changes subject to fare difference |
| Nov 9 | (airline not shown in image) | — | — | — | — | $536.94 | $178.98 | Non-refundable; $150 change/cancel penalty + fare difference |

## Regards, (cont.)

-Document type: Email/itinerary request (American Express Centurion concierge)
-Action requested: Issue tickets today for one passenger + two parents; prefer 3:10 PM flight on Nov 3; return on JetBlue direct ABQ→JFK on Nov 9.

Contact (sender): Centurion Relationship Manager (name and email redacted)
-Phone: (877) 877-0987
-Hours: Mon–Fri 9:00 AM–5:30 PM EST

Costs:
-1 ADT: $1,850.20
-Total fare (USD): $5,550.60
-Grand total: $7,122.48

Flights (as shown)
| Date | Carrier | Flight # | From | To | Departs | Arrives | Notes |
|---|---:|---|---|---|---:|---:|---|
| 03 Nov | UA | 1596 | EWR | LAS | 03:10P | 05:47P | requested 3:10 PM option |
| 03 Nov | UA | 224 | EWR | LAS | 05:28P | 08:05P | alternate |
| 09 Nov | B6 | 66 | ABQ | JFK | 11:59P | 05:48AM | Economy, 3h 49m, direct return requested |

Other items:
-Passenger personal data (birthdays, passport expiry) shown but redacted in image.
-Footer: American Express privacy/notice and phishing link.

## Regards, (cont.)

<table><tr><th>November 3 - United</th></tr><tr><td>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABC)) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationship Manager</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr></table>

## Regards, (cont.)

- Fare
  - 1 ADT: 1850.20
  - Total fare (USD): 5550.60

- Flights / segments
  - UA 1596 — 03NOV — EWR → LAS — 03:10P → 05:47P
  - UA 224  — 03NOV — EWR → LAS — 05:28P → 08:05P
  - B6 66  — ABQ → JFK — 11:59P → 5:48AM (no date shown)

- Requests / notes
  - Request: flight around 4:30pm on Tues. Nov. 6 from Vegas to Alb (direct?)
  - Request: issue JetBlue direct flight back to NY from Alb on Nov. 9
  - Question: Do they need seats with extra legroom on JetBlue? Cost $45.00 per seat; CID required
  - Question: What is Karyna's United frequent flyer number? Current one returned invalid
  - Authorization: Sender authorizes issuing all tickets below

- Contact / agent
  - Role: Centurion Relationship Manager (name redacted)
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email: redacted

- Other
  - Passenger personal data (birthday / passport expiry) is redacted on the document
  - Centurion/AmEx privacy/legal footer visible (©2015 American Express)

## Regards, (cont.)

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova

- Nov 3 — United Airlines 1596 — Business — 5h 37m  
  - Depart: Newark Liberty Airport (EWR) 3:10 PM  
  - Arrive: Las Vegas McCarran Airport (LAS) 5:47 PM  
  - Total (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)  
  - Ticket refundable; changes subject to fare difference

- Nov 6 — Southwest 172 — Economy — 1h 30m  
  - Depart: Las Vegas McCarran Airport (LAS) 4:30 PM  
  - Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM  
  - Total (incl. taxes/fees): $1,034.94 ($344.98 per ticket)  
  - Ticket refundable; changes subject to fare difference  
  - Note: business (on prior segment) doesn't have seat assignment

- Nov 9 — JetBlue 66 — Economy — 3h 49m  
  - Depart: Albuquerque Intl Sunport (ABQ) 11:59 PM  
  - Arrive: New York John F. Kennedy Airport (JFK) 5:48 AM  
  - Total (incl. taxes/fees): $536.94 ($178.98 per ticket)  
  - Ticket non-refundable; $150 change/cancel penalty + fare difference

- Grand total: $7,122.48

- Action requested: issue the tickets for the client and her parents today; confirm the 3:10 PM flight on Nov. 3

- Contact (agent role/contact): Centurion Relationship Manager  
  - Phone: (877) 877-0987  
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Fare
  - Total fare (all passengers): USD 5,550.60
  - Per ticket: USD 1,850.20
  - Ticket refundable; changes subject to difference in fare

- Flights / segments
  | Date | Airline / Flight | Cabin | From (airport code) | Depart | To (airport code) | Arrive | Notes |
  |---|---:|---|---:|---:|---:|---:|---|
  | 03 Nov | United 1596 | Business | EWR (Newark Liberty) | 3:10 PM | LAS (Las Vegas McCarran) | 5:47 PM | Duration listed: 5h 37m |
  | 03 Nov | United 224 | — | EWR | 5:28 PM | LAS | 8:05 PM | Also appears on confirmation (alternate/option) |
  | (requested/other) | JetBlue B6 66 | — | ABQ (Albuquerque) | 11:59 PM | JFK (New York) | 5:48 AM | Shown/requested as direct; associated with Nov 9 return request |

- Passenger data
  - Passenger names and personal details redacted (black boxes)
  - Fields shown: Birthday, Passport Expires (values redacted)

- Other key notes
  - "Your response is required to complete this reservation."
  - Reservation/confirmation references American Express Centurion concierge; privacy/phishing notice and third‑party service provider disclaimer present.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select seat assignmet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor
B6 66 ABQ JFK 1159P 548AM

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Date/time: Nov 1, 2018, 11:46 AM
- Thread note at top: "hmmm...ok" and "9049"
- Sender (quoted): Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Email address: [REDACTED]
  - Phone: (877) 877-0987
  - Hours: Mon through Friday 9AM–5:30PM EST
- Key messages:
  - "Seats on Jet Blue closer to travel date might be not available, now regular seats only in the mid[redacted]."
  - "I had one number incorrect in United, will update profile."
  - "Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back mid next week. If no more are left, then it is what it is."
  - "All of Karyna's numbers below for you to store in her profile:"
    - JetBlue: [REDACTED]
    - American Airlines: [REDACTED]
- Top of image: "Birthday:" and "P Expires:" with values redacted
- Footer: American Express privacy/centurion statement, link to americanexpress.com/phishing, © 2015 American Express
- Several lines and contact details are redacted throughout the image.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

- Timestamps: Nov 1, 2018 at 11:38 AM and 11:31 AM
- Sender: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Contact: (877) 877-0987; Hours: Mon–Fri 9AM–5:30PM EST
- Questions/notes: Do they need extra legroom seats on JetBlue ($45/seat)? Request for Karyna's United frequent flyer number
- Authorization: “I give you my authorization to proceed in issuing all the tickets below!”

Reservation details:
- Nov 3 — United
  - Total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Refundable; changes subject to fare difference
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM
- Nov 6 — Southwest
  - Total (incl. taxes & fees): $1,034.94 ($344.98 per ticket; no seat assignment)
  - Refundable; changes subject to fare difference

- Several fields are redacted (black bars) in the image.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Key information:

*   **Flights:**
    *   Tue 06 Nov: Southwest 172, LAS to ABQ (4:30pm - 7:00pm)
    *   Fri 09 Nov: JetBlue 66, ABQ to JFK (11:59pm - 5:48am)
*   **Cost:** Total air reservation $536.94 ($178.98 per ticket), Grand total: $7122.48
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Hours: Mon through Friday 9AM-530PM EST
*   Request to issue tickets for Karyna and her parents.
*   Issue the 3:10pm flight on Nov 3rd.
*   Request for 4:30 pm flight from Vegas to Albuquerque on Nov 6th.
* Issue Jet Blue direct flight back to NY from Alb on Nov 9th.
*   Flight Details:
    * UA 1596 03NOV EWR LAS 0310P 0547P
    * UA 224 03NOV EWR LAS 0528P 0805P
    * B6 66 ABQ JFK 1159P 548AM
* 1 ADT 1850.20, TOTAL FARE - USD 5550.60
* Ticket is non-refundable, $150.00 change/cancel penalty applies.

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

Here is the key information extracted from the image:

*   **Grand total:** $7122.48
*   **November 3 - United:** $5550.60 total (refundable ticket)
    *   Sat 03 Nov - United Airlines 1596 - Newark (EWR) to Las Vegas (LAS)
*   **November 6 - Southwest:** $1034.94 total (refundable ticket)
    *   Tue 06 Nov - Southwest 172 - Las Vegas (LAS) to Albuquerque (ABQ)
*   **November 9:** $536.94 total (non-refundable ticket)
    *   Fri 09 Nov - JetBlue 66 - Albuquerque (ABQ) to New York (JFK)

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

*   **Person:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Contact:** (877) 877-0987, Hours: Mon through Friday 9AM-530PM EST
*   **Flights:**
    *   UA 1596, Nov 3, EWR to LAS, 3:10 PM - 5:47 PM
    *   UA 224, Nov 3, EWR to LAS, 5:28 PM - 8:05 PM
    *   B6 66, ABQ to JFK, 11:59 PM - 5:48 AM
*   **Total Fare:** USD 5550.60
*   Request to issue tickets for Karyna and parents.
*   Request for flight from Vegas to Alb Direct departing around 4:30 pm on Nov 6th.
*   Request for JetBlue direct flight back to NY from Alb on Nov 9th.

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

## On Nov 1, 2018, at 11:31 AM, Natalia Molotkova (cont.)

## (011)011-0901

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████████████> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

Departing: Newark Liberty Airport, (EWR) at 3.10pm

Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business

doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm

Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm

Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## (011)011-0901 (cont.)

- Sender: Centurion Relationship Manager (name redacted); phone: (877) 877-0987; hours: Mon–Fri 9AM–5:30PM EST; email redacted.
- Request: Issue tickets today for primary passenger and two accompanying parents (names/details redacted). Issue 3:10 PM flight on Nov 3.
- Fare: 1 ADT 1850.20; TOTAL FARE USD 5550.60.
- Other requests: Nov 6 — find ~4:30 PM flight from Vegas to ALB; Nov 9 — issue JetBlue direct flight back to NY from ALB.

Flights (as shown)
| Airline | Flight | Date  | From | To  | Dep   | Arr   |
|---------|--------|-------|------|-----|-------|-------|
| UA      | 1596   | 03NOV | EWR  | LAS | 03:10P| 05:47P|
| UA      | 224    | 03NOV | EWR  | LAS | 05:28P| 08:05P|
| B6      | 66     | (Nov date implied) | ABQ  | JFK | 11:59P| 05:48AM|

- Passenger personal data (DOB, passport expiry) shown in image is redacted/blackened.
- Footer: American Express / Centurion privacy statement and notice; "Your response is required to complete this reservation."

## (011)011-0901 (cont.)

| Date | Airline | Flight # | Class | Duration | Departs (airport, time) | Arrives (airport, time) | Fare (total / per ticket) | Refund/change |
|---|---:|---:|---|---:|---|---|---:|---|
| 03 Nov | United Airlines | 1596 | Business | 5h 37m | Newark Liberty (EWR) 3:10pm | Las Vegas McCarran (LAS) 5:47pm | $5,550.60 total ($1,850.20 per ticket) | Refundable; changes subject to fare difference |
| 06 Nov | Southwest | 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) 4:30pm | Albuquerque Intl Sunport (ABQ) 7:00pm | $1,034.94 total ($344.98 per ticket) | Refundable; changes subject to fare difference |
| 09 Nov | JetBlue | 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) 11:59pm | New York JFK (JFK) 5:48am | $536.94 total ($178.98 per ticket) | Non-refundable; $150 change/cancel penalty + fare difference |

- Grand total: $7,122.48
- Additional note: Request to issue tickets for Karyna and her parents; please issue the 3:10pm flight on Nov 3rd.
- Agent: Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
- Fare code lines shown: "UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60" and alternate "UA 224 03NOV EWR LAS 0528P 0805P".

## (011)011-0901 (cont.)

- Flight shown: JetBlue B6 66 — ABQ → JFK — Departs 11:59 PM, Arrives 5:48 AM
- Requested dates mentioned:
  - Tues. Nov. 6: query about a flight departing around 4:30 PM from Vegas to Alb (direct?)
  - Return: JetBlue direct flight from Alb to NY on Nov. 9
- Seat note: "Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle"
- Passenger data redacted: birthday and passport expiry fields are blacked out
- Signature / contact:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager (American Express)
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email address redacted
- Other notes:
  - "I had one number incorrect in United, will update profile."
  - Preference: extra leg room — prefer to buy closer to date since no refunds
- Footer: American Express privacy statement / © 2015 American Express mention and phishing/report link (partial)

## (011)011-0901 (cont.)

Key information from the image:

*   Natalia Molotkova: Centurion Relationship Manager. Contact info: (877) 877-0987, Hours: Mon-Fri 9AM-530PM EST.
*   Jet Blue seats with extra leg room are $45 per seat, requiring CID.
*   United Airlines flight on Nov 3: Total $5550.60 ($1850.20 per ticket). UA 1596, Business Class, Newark to Las Vegas (5h 37m).
*   Southwest flight on Nov 6: Total $1034.94 ($344.98 per ticket)

## (011)011-0901 (cont.)

<table><tr><th></th><th></th><th></th><th>doesn't have seat assignmnet).</th></tr><tr><td></td><td></td><td></td><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm</td></tr><tr><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationship Manager</td></tr><tr><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires:</td></tr></table>

## (011)011-0901 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>3  mericare, oress carivphishir-g.</u> O 2015 American Express. NI rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express an responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We rt purposes.

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra • Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Grand total: $7,122.48

- Sender: Centurion Relationship Manager (name and email redacted)
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST

- Request: "Please issue the tickets for Karyna and her parents today."
  - Specify: issue the 3:10 PM flight on Nov. 3rd

- Flight segments / fares:
  - UA 1596 — 03NOV — EWR → LAS — 03:10P / 05:47P
    - 1 ADT fare: $1,850.20
    - TOTAL FARE (USD): $5,550.60
  - UA 224 — 03NOV — EWR → LAS — 05:28P / 08:05P
  - B6 66 — ABQ → JFK — 11:59P / 5:48AM (date context implies return)

- Additional requests:
  - Nov. 6: Is there a flight departing ~4:30 PM from Vegas to Alb direct?
  - Please issue the JetBlue direct flight back to NY from Alb on Nov. 9.

- Passengers: Karyna + parents (personal info — birthdays and passport expiry fields redacted in image)

- Footer: American Express / Centurion Card privacy & phishing notice (©2015 American Express)

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

| Date | Airline / Flight | Class | Duration | Depart (Airport / Time) | Arrive (Airport / Time) | Total (taxes incl.) / Per-ticket |
|---|---:|---|---:|---|---|---:|
| Nov 3 | United / UA 1596 | Business | 5h 37m | Newark Liberty (EWR) 3:10 PM | Las Vegas McCarran (LAS) 5:47 PM | $5,550.60 / $1,850.20 (seats not together) |
| Nov 6 | Southwest / 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) 4:30 PM | Albuquerque Intl Sunport (ABQ) 7:00 PM | $1,034.94 / $344.98 (business select fare) |
| Nov 9 | JetBlue / 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) 11:59 PM | New York JFK (JFK) 5:48 AM | $536.94 / $178.98 (non-refundable; $150 change/cancel penalty) |

- Ticket rules:
  - Nov 3 (United): refundable; changes subject to fare difference.
  - Nov 6 (Southwest): refundable; changes subject to fare difference.
  - Nov 9 (JetBlue): non-refundable; $150 change/cancel penalty + fare difference.
- Grand total: $7,122.48
- Contact: Centurion Relationship Manager (name redacted), Phone: (877) 877-0987, Hours: Mon–Fri 9:00 AM–5:30 PM EST, email redacted.
- Client request (from email): issue tickets today for [passenger name redacted] and parents; please issue the 3:10 PM flight on Nov 3.
- Fare display snippet: "UA 1596 03NOV EWR LAS 0310P 0547P"

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA     224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service p purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes.

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████@████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

how many points would we use to pay for Karyna and her parents first class seats?...could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:

<blackened out>

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <redacted> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <█████████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a
• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

<table><tr><th></th><th></th><th></th><th>Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@</th></tr><tr><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td></td><td></td><td></td><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td></td><td></td><td></td><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td></td><td></td><td></td><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha

B6 66 ABQ JFK 1159P 548AM

Birthday:
P Expires:

Birthday:
P Expires:</td></tr><tr><td></td><td></td><td></td><td><u>Privacy Statement | Visit the Centurion Card website</u>
To learn more about e-mail security or report a suspicious e-mail, please visit us at <u>americanexpress.com/phishing.</u>
2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express an
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products|
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.</td></tr><tr><td></td><td></td><td>Your

November</td><td>response is required to complete this reservation. Prices and availability are subject to cl

3 - United</td></tr></table>

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

<table><tr><th>• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not</th></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</td></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
have seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I</td></tr><tr><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>Centurion Relationshi Mana er</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr></table>

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Flight shown:
  - Airline/flight: JetBlue B6 66
  - Route: ABQ → JFK
  - Time: 11:59 PM → 5:48 AM

- Requests/questions:
  - Is there a flight around 4:30 PM on Tues, Nov 6 from Vegas → Alb (direct)?
  - Please issue JetBlue direct flight back to NY from Alb on Nov 9.
  - Do they need seats with extra legroom on JetBlue? Cost: $45.00 per seat — will need CID.
  - What is Karyna’s United frequent flyer number? (current number returned invalid)

- Authorization:
  - Sender authorizes issuing all tickets: “I give you my authorization to proceed in issuing all the tickets below.”

- Contact (redacted personal identifiers):
  - Title: Centurion Relationship Manager
  - Name: [redacted]
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9:00 AM–5:30 PM EST
  - Email: [redacted]

- Miscellaneous:
  - American Express / Centurion Card branding; card details and birthdays redacted in image
  - Date/time of referenced message: Nov 1, 2018, 11:31 AM

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

November 3 - United

| Date    | Airline        | Flight | Class    | Duration | Departing Airport (Time) | Arriving Airport (Time) | Price      | Refundable |
| :------ | :------------- | :----- | :------- | :------- | :----------------------- | :---------------------- | :--------- | :--------- |
| Nov 3   | United Airlines| 1596  | Business | 5h 37m   | EWR (3:10pm)             | LAS (5:47pm)            | $5550.60   | Yes        |
| Nov 6   | Southwest      | 172   | Economy  | 1h 30m   | LAS (4:30pm)             | ABQ (7:00pm)            | $1034.94   | Yes        |
| Nov 9   | JetBlue        | 66    | Economy  | 3h 49m   | ABQ (11:59pm)            | JFK (5:48am)            | $536.94    | No         |
|         |                |       |          |          |                          |                         |            |            |
| Grand Total |              |       |          |          |                          |                         | $7122.48   |            |

**Key Entities:**

*   Natalia (Natasha) Molotkova: Centurion Relationship Manager
*   Issue tickets for Karyna and her parents.
*   Request for authorization to proceed with ticket issuance.
*   Contact number: (877) 877-0987
*   Hours: Mon-Fri 9AM-530PM EST

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Document type: Travel reservation / itinerary (personal data redacted)

- Notice: "Your response is required to complete this reservation. Prices and availability are subject to change."

- Passengers: 2 (personal details redacted; "Birthday:" and "P Expires:" fields blacked out)

Flights / segments:
- Sat 03 Nov — United Airlines 1596 — Business — 5h 37m  
  - Depart: Newark Liberty Airport (EWR) at 3:10 PM  
  - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

- (Header line) UA 224 — 03NOV — EWR → LAS — 05:28P → 08:05P  (appears elsewhere on page)

- JetBlue B6 66 — ABQ → JFK — Dep 11:59 PM → Arr 5:48 AM (listed; likely return ABQ→JFK)

Pricing / fare notes:
- November 3 — United: Total air reservation incl. taxes & fees: $5,550.60 ($1,850.20 per ticket)  
  - Ticket is refundable; changes subject to fare difference
- November 6 — Southwest: Total air reservation incl. taxes & fees: $1,034.94 ($344.98 per ticket, business select fare)  
  - Ticket is refundable; changes subject to fare difference

- Misc: Request text asking about a Nov. 6 flight departing around 4:30 PM from Vegas to "Alb" and request to issue JetBlue direct flight back to NY from Alb on Nov. 9.

- Footer: American Express privacy/concierge notice and phishing link (americanexpress.com/phishing)

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roo

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

█████
█████████
█████████████
Birthday: █████████
P Expires: █████████

████████
████
███████████

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tl are responsible for any purchases. shipping charges and/or fess you authorae. We reserve the right to note profile and preference data for service

## hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <█████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:

## hmmm...ok
9049 (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <██████████████████████> wrote:

- Authorization: sender authorizes issuing all tickets listed.
- Sender: (name redacted), Centurion Relationship Manager; Hours: Mon–Fri 9:00AM–5:30PM EST.
- Notes/questions:
  - Ask about seats with extra leg room on JetBlue: $45.00 per seat, will need CID.
  - Request for passenger’s United frequent-flyer number (existing number returned as invalid).

- Reservation summary / requirements: "Your response is required to complete this reservation. Prices and availability are subject to change."

- November 3 — United
  - Total (incl. taxes & fees): $5,550.60 ($1,850.20 per ticket)
  - Ticket refundable; changes subject to fare difference
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) at 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) at 5:47 PM

- November 6 — Southwest
  - Total (incl. taxes & fees): $1,034.94 ($344.98 per ticket) — note on image: "business doesn't have seat assignment"
  - Ticket refundable; changes subject to fare difference
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran Airport (LAS) at 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) at 7:00 PM

- Additional: "November 9" referenced with no details shown.

## hmmm...ok
9049 (cont.)

Key information from the image:

*   Total air reservation (taxes & fees included): $536.94 ($178.98 per ticket).
*   Ticket non-refundable, $150 change/cancel penalty.
*   Flight: JetBlue 66, Nov 09 (3h 49m). ABQ to JFK.
*   Grand Total: $7122.48
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987
*   Flight Itinerary: UA 1596, Nov 03, EWR to LAS (3:10 PM to 5:47 PM). UA 224, Nov 03, EWR to LAS (5:28 PM to 8:05 PM).
*   Request to issue Jet Blue direct flight back to NY from ABQ on Nov. 9th. B6 66 ABQ JFK (11:59 PM to 5:48 AM)
*   Two obscured credit cards.

## hmmm...ok
9049 (cont.)

© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and
responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products
and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re
purposes.

**Flights Reservation Details**

*   **November 3 - United:** \$5550.60 total ( \$1850.20 per ticket). Refundable.
*   **Sat 03 Nov - United Airlines 1596:** Newark (EWR) to Las Vegas (LAS). Business, 5h 37m.
*   **November 6 - Southwest:** \$1034.94 total (\$344.98 per ticket). Refundable.
*   **Tue 06 Nov - Southwest 172:** Las Vegas (LAS) to Albuquerque (ABQ). Economy, 1h 30m.
*   **November 9:** \$536.94 total (\$178.98 per ticket). Non-refundable, \$150 change/cancel penalty.
*   **Fri 09 Nov - JetBlue 66:** Albuquerque (ABQ) to New York (JFK). Economy, 3h 49m.
*   **Grand Total:** \$7122.48
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987, Mon-Fri 9AM-530PM EST

## hmmm...ok
9049 (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@███████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## hmmm...ok
9049 (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████████> wrote:

| Date | Airline & Flight | Class & Duration | Depart (airport, time) | Arrive (airport, time) | Total (taxes & fees) / per ticket | Refund/change |
|---|---:|---|---|---|---:|---|
| Nov 3 | United Airlines 1596 | Business — 5h 37m | Newark Liberty (EWR) 3:10 PM | Las Vegas McCarran (LAS) 5:47 PM | $5,550.60 ($1,850.20) | Refundable; changes subject to fare difference |
| Nov 6 | Southwest 172 | Economy — 1h 30m | Las Vegas McCarran (LAS) 4:30 PM | Albuquerque Intl Sunport (ABQ) 7:00 PM | $1,034.94 ($344.98) | Refundable; changes subject to fare difference |
| Nov 9 | JetBlue 66 | Economy — 3h 49m | Albuquerque Intl Sunport (ABQ) 11:59 PM | New York JFK (JFK) 5:48 AM | $536.94 ($178.98) | Non-refundable; $150 change/cancel penalty + fare difference |

Grand total: $7,122.48

Additional notes:
- Request: "Please reply to this email and provide your authorization to proceed."
- Sender name/email redacted. Contact phone: (877) 877-0987. Hours: Mon–Fri 9:00 AM–5:30 PM EST.

## hmmm...ok
9049 (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to cancel any service for any purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm

## hmmm...ok
9049 (cont.)

<table><tr><th>Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm</th></tr><tr><td>November 6 - Southwest</td></tr><tr><td>• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
seat assignmnet).</td></tr><tr><td>• Ticket is refundable, changes are subject to difference in fare.</td></tr><tr><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td>November 9</td></tr><tr><td>Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof</td></tr><tr><td>Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.</td></tr><tr><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td>Grand total: $7122.48</td></tr><tr><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td>Regards, 
Natalia (Natasha) Molotkova
<u>n ri</u> n <u>I ti</u> ns <u>i Mn er @</u></td></tr><tr><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.</td></tr><tr><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?. ..I know y</td></tr><tr><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more coma</td></tr><tr><td>86 66 ABQ JFK 1159P 548AM</td></tr></table>

## hmmm...ok
9049 (cont.)

Key information: The image shows partially redacted documents or forms with fields for "Birthday" and "P Expires." It's difficult to discern the exact nature of the document or the information requested due to the redaction.


Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against tl are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicii

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would r

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

## Regards,

Natalia (Natasha) Molotkova

<u>Centurion Relationshi Mana er</u>

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can’t get money back. The flight week. If no more are left, then it is what it is.
All of Karyna’s numbers below for you to store in her profile!:
████████████

## Regards, (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <██████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
████████████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to c

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

## Regards, (cont.)

Key information:

*   Total air reservation: $536.94 ($178.98 per ticket)
*   Grand total: $7122.48
*   Contact: Natalia (Natasha) Molotkova, Centurion Relationship Manager, (877) 877-0987
*   Flights requested for Karyna and her parents.
*   UA 1596, Nov 3, EWR to LAS, 3:10PM to 5:47PM
*   UA 224, Nov 3, EWR to LAS, 5:28PM to 8:05PM
*   JetBlue 66, Albuquerque (ABQ) to JFK on Nov 9th, 11:59PM to 5:48AM
*   JetBlue flight (B6) from ABQ to JFK on Nov 9th needs to be issued.

## Regards, (cont.)

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to use any information for any lawful purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togeth(

- Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roc'

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ADO) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comt

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

## Regards, (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <█████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togeth(

- Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - lh 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager.

## Regards, (cont.)

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took
• Ticket is refundable, changes are subject to difference in fare.

## Regards, (cont.)

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

•Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

## Regards, (cont.)

| Item | Visible labels | Content |
|---|---|---|
| Top block | Birthday: / P Expires: | Text redacted (black boxes) |
| Bottom block | Birthday: / P Expires: | Text redacted (black boxes) |
| Page context (surrounding text) | Privacy Statement \| Visit the Centurion Card website | Visible text shown above figure |

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security a report a suspicious e-mail. please visit us at <u>arnoncanoxpiess.com/peishinq.</u> Cl 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arne liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against th American Express. You are responsible for any purchases. shipping charges and/or loos you authorize. We reserve the right to note proile and preference r

Got it, thank you!!! Do you want use points fro United tickets?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

9049

On Nov 1, 2018, at 11:57 AM, Natalia Molotkova <███████████████████████████████████████>
wrote:

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Regards, (cont.)

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket, you will

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?....could we do that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <redacted> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates:

## Regards, (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <████████████████████████████> wrote:

Date sent: Nov 1, 2018, 11:31 AM
Sender: [name redacted] — Centurion Relationship Manager
Contact: (877) 877-0987; Hours: Mon–Fri 9:00 AM–5:30 PM EST
Authorization: Sender authorizes issuing all tickets listed

Notes:
- JetBlue extra legroom seats: $45.00 per seat; will need CID
- Query: Karyna's United frequent-flyer number (current number returned invalid)

Reservations extracted:
- November 3 — United
  - Total (incl. taxes/fees): $5,550.60 ($1,850.20 per ticket)
  - Fare rules: Ticket refundable; changes subject to fare difference
  - Sat 03 Nov — United Airlines 1596 — Business — 5h 37m
    - Depart: Newark Liberty Airport (EWR) 3:10 PM
    - Arrive: Las Vegas McCarran Airport (LAS) 5:47 PM

- November 6 — Southwest
  - Total (incl. taxes/fees): $1,034.94 ($344.98 per ticket)
  - Fare rules: Ticket refundable; changes subject to fare difference
  - Tue 06 Nov — Southwest 172 — Economy — 1h 30m
    - Depart: Las Vegas McCarran Airport (LAS) 4:30 PM
    - Arrive: Albuquerque Intl Sunport (ABQ) 7:00 PM

- November 9
  - Total (incl. taxes/fees): $536.94 ($178.98 per ticket)
  - (Line about seat assignment truncated in image)

## Regards, (cont.)

Document type: Travel/booking email (concierge).

Key details:
- Grand total: $7,122.48
- Total fare shown: USD 5,550.60; 1 ADT fare: $1,850.20
- Ticket policy: Non-refundable; $150 change/cancel penalty plus fare difference

Requested/mentioned flights:
- Outbound (requested): UA 1596 — 03 Nov, EWR → LAS, dep 03:10 PM, arr 05:47 PM (requested “3:10pm flight on Nov. 3rd”)
- Alternate/other: UA 224 — 03 Nov, EWR → LAS, dep 05:28 PM, arr 08:05 PM
- Return (to NY): B6 66 — Fri 09 Nov, ABQ → JFK, Economy, 3h 49m, dep ABQ 11:59 PM, arr JFK 05:48 AM
- Note: Request to issue JetBlue direct return from Alb on Nov. 9th
- Query: Is there a flight around 4:30 PM on Tue, Nov. 6 from Vegas to Alb?

Passengers & personal data:
- Passengers: “Karyna and her parents” (passenger personal details shown but redacted in image)
- Passenger fields shown: Birthday and Passport Expiry (redacted)

Concierge contact (as shown, partially redacted):
- Role: Centurion Relationship Manager
- Phone: (877) 877-0987
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

Other notes:
- Email asks recipient to reply with authorization to proceed
- Several personal data blocks (names/IDs) are blacked out in the image

## Regards, (cont.)

responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We re purposes.

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

| Item             | Details                                                 |
| ---------------- | ------------------------------------------------------- |
| Issue for        | Karyna and her parents                                |
| Flight 1         | UA 1596 03NOV EWR LAS 0310P 0547P                   |
| Flight 2         | UA 224 03NOV EWR LAS 0528P 0805P                       |
| Flight 3         | B6 66 ABQ JFK 1159P 548AM                         |
| Contact Person   | Natalia (Natasha) Molotkova                            |
| Title            | Centurion Relationship Manager                           |
| Phone            | (877) 877-0987                                          |
| Hours            | Mon through Friday 9AM-530PM EST                        |
| Other            | Karyna's United Frequent flyer number needed           |
| Additional Notes | Extra leg room on Jet Blue $45.00 per seat, need CID |
| Total Fare       | $5550.60                                              |

## Grand total: $7122.48 (cont.)

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <███████████████████████████████> wrote:

| Date     | Airline          | Flight Info             | Class     | Duration | Departing Airport (Time) | Arriving Airport (Time) | Ticket Information                                | Price      |
| :------- | :--------------- | :---------------------- | :-------- | :------- | :---------------------- | :--------------------- | :------------------------------------------------ | :--------- |
| Nov 3    | United           |                         |           |          |                         |                         | Refundable, changes subject to difference in fare.   | $5550.60 |
| Sat Nov 3 | United Airlines 1596 | Business               | 5h 37m   | Newark Liberty Airport (3:10pm) | Las Vegas McCarran Airport (5:47pm)               |                                                   |            |
| Nov 6    | Southwest        |                         |           |          |                         |                         | Refundable, changes are subject to difference in fare. | $1034.94 |
| Tue Nov 6 | Southwest 172 | Economy                | 1h 30m   | Las Vegas McCarran Airport (4:30pm) | Albuquerque Intl Sunport Airport (7:00pm)        |                                                   |            |
| Nov 9    |                |                         |           |          |                         |                         | Non-refundable, $150.00 change/cancel penalty applies. | $536.94  |
| Fri Nov 9 | JetBlue 66    | Economy                | 3h 49m   | Albuquerque Intl Sunport Airport (11:59pm) | New York John F Kennedy Airport (5:48am)         |                                                   |            |
|          |                |                         |           |          |                         |                         | **Grand Total:**                                  | $7122.48 |

Contact: Natalia Molotkova, Centurion Relationship Manager, (877) 877-0987, Mon-Fri 9AM-530PM EST.

## Grand total: $7122.48 (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mon

B6 66 ABQ JFK 1159P 548AM

[REDACTED]
Birthday: 
P Expires: 

[REDACTED]
Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that you are responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

## Grand total: $7122.48 (cont.)

November 6 - Southwest

Key details from the image:

*   **Flights:**
    *   Nov 6: Southwest 172, Economy, LAS to ABQ (4:30pm - 7:00pm), $1034.94
    *   Nov 9: JetBlue 66, Economy, ABQ to JFK (11:59pm - 5:48am), $536.94
*   **Grand Total:** $7122.48
*   **Additional Flight Request:** UA 1596 03NOV EWR LAS 0310P 0547P. UA 224 03NOV EWR LAS 0528P 0805P
*   **Contact:** Natalia (Natasha) Molotkova, Centurion Relationship Manager.
*   **Phone:** (877) 877-0987, Hours: Mon through Friday 9AM-530PM EST
*   **Other details:**
    *   Nov 6th flight is refundable.
    *   Nov 9th flight is non-refundable, $150 change/cancel penalty.
    *   Request for a flight departing around 4:30 pm from Las Vegas to Albuquerque on Nov. 6th.
    *   Request for JetBlue direct flight back to NY from Albuquerque on Nov. 9th. B6 66 ABQ JFK 1159P 548AM
*   **Additional Flight cost:** 1 ADT 1850.20, TOTAL FARE - USD 5550.60

## Grand total: $7122.48 (cont.)

- Context: American Express / Centurion Card privacy statement visible (mentions americanexpress.com/phishing; 2015 American Express).
- Visible fields (values heavily redacted):
  - Entry 1: Birthday: [redacted]; P Expires: [redacted]
  - Entry 2: Birthday: [redacted]; P Expires: [redacted]

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not American Express. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <████████████████████> wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I w

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. Th
mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue

## Grand total: $7122.48 (cont.)

American Airlines
Delta
United
Emirates

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <redacted> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as inva

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<redacted>@<redacted>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <redacted> w

Your response is required to complete this reservation. Prices and availability are subje

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats a
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business
doesn't have seat assignmnet).

## Grand total: $7122.48 (cont.)

<table><tr><th></th><th></th><th></th><th>• Ticket is refundable, changes are subject to difference in fare.</th></tr><tr><td></td><td></td><td></td><td>• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm</td></tr><tr><td></td><td></td><td></td><td>November 9</td></tr><tr><td></td><td></td><td></td><td>• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with</td></tr><tr><td></td><td></td><td></td><td>• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fa</td></tr><tr><td></td><td></td><td></td><td>• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am</td></tr><tr><td></td><td></td><td></td><td>Grand total: $7122.48</td></tr><tr><td></td><td></td><td></td><td>Please reply to this email and provide your authorization to proceed.</td></tr><tr><td></td><td></td><td></td><td>Regards, 
Natalia (Natasha) Molotkova
Centurion Relationshi Mana er
a. </td></tr><tr><td></td><td></td><td></td><td>(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST</td></tr><tr><td></td><td></td><td></td><td>Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:1Op m flight on Nov. 3rd.</td></tr><tr><td></td><td></td><td></td><td>UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60</td></tr><tr><td></td><td></td><td></td><td>UA 224 03NOV EWR LAS 0528P 0805P</td></tr><tr><td></td><td></td><td></td><td>-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Dire</td></tr><tr><td></td><td></td><td></td><td>-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purcha</td></tr><tr><td></td><td></td><td></td><td>B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires:</td></tr></table>

## Grand total: $7122.48 (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We re purposes.

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

## Grand total: $7122.48

## Grand total: $7122.48 (cont.)

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack
or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the servic
American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note pro

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <█████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra I

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

## Grand total: $7122.48 (cont.)

Please reply to this email and provide your authorization to proceed.

-Sender:
  - Natalia (Natasha) Molotkova — Centurion Relationship Manager
  - Phone: (877) 877-0987
  - Hours: Mon–Fri 9AM–5:30PM EST
  - Email: redacted

-Request:
  - “We need to issue the tickets for Karyna and her parents today.”
  - “Please issue the 3:10pm flight on Nov. 3rd.”

-Itinerary / segments shown:
  - UA 1596 03NOV EWR → LAS 03:10PM → 05:47PM
  - UA 224 03NOV EWR → LAS 05:28PM → 08:05PM
  - B6 66 ABQ → JFK 11:59PM → 05:48AM

-Fares:
  - 1 ADT 1850.20
  - TOTAL FARE - USD 5550.60

-Additional notes/requests:
  - Tues. Nov. 6: query about a flight departing ~4:30PM from Vegas to ALB (direct).
  - “Please issue the JetBlue direct flight back to NY from Alb on Nov. 9th.”

-Passenger data:
  - Two blocks of passenger info redacted (each showing “Birthday:” and “P Expires:”)

-Footer:
  - American Express / Centurion concierge privacy/notice (©2015)

Your response is required to complete this reservation. Prices and availability are subject to change.

## Grand total: $7122.48 (cont.)

November 3 - United

- Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together.
- Ticket is refundable, changes are subject to difference in fare.
- Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, preferred seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room.
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@abq.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

## Grand total: $7122.48 (cont.)



-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider. American Express and its affiliates are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for services

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would n

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## Grand total: $7122.48 (cont.)

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:
Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<EMAIL>
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> wrote:
Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

## Grand total: $7122.48 (cont.)

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor
B6 66 ABQ JFK 1159P 548AM

## Grand total: $7122.48 (cont.)

Key Details:

*   American Express reservation details.
*   November 3 - United: Total air reservation is $5550.60 ($1850.20 per ticket). Ticket is refundable.
*   November 6 - Southwest: Total air reservation is $1034.94 ($344.98 per ticket). Ticket is refundable.
*   November 9 - JetBlue: Total air reservation is $536.94 ($178.98 per ticket).  Ticket is non-refundable.
*   Privacy statement and copyright information for American Express.
*   Flights and their times are noted between Nov 3 - 9, 2015 (e.g., Newark to Las Vegas, Las Vegas to Albuquerque).

## Grand total: $7122.48 (cont.)

Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Two cards with obscured personal information (Birthdate, Expiration date) are displayed.

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

## Grand total: $7122.48 (cont.)

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <██████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
doesn't have seat assignmnet)

• Ticket is refundable, changes are subject to difference in fare

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roo

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm

## Grand total: $7122.48 (cont.)

Arriving: New York John F Kennedy Airport,  (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comi

B6 66 ABQ JFK 1159P 548AM

- Visible header text: B6 66 ABQ JFK 1159P 548AM
- Visible footer text: Privacy Statement | Visit the Centurion Card website
- Two stacked records (both heavily redacted with black boxes). Each shows:
  - Birthday: [redacted]
  - P Expires: [redacted]

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## Grand total: $7122.48 (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

## Grand total: $7122.48 (cont.)

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

- Context text: "B6 66 ABQ JFK 1159P 548AM"
- Link/footer text: "Privacy Statement | Visit the Centurion Card website"
- Entry 1 (top): 
  - Birthday: [redacted]
  - P Expires: [redacted]
- Entry 2 (bottom):
  - Birthday: [redacted]
  - P Expires: [redacted]

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is not responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile purposes.

I know you emailed me CID, I can't find it now.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

████████████████████████

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

For United ticket it will be 555 060 and 20% back, but points are non reversible, if you cancel ticket,
you will get money back, not points.

## Grand total: $7122.48 (cont.)

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

## (877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

how many points would we use to pay for Karyna and her parents first class seats?...could we do
that?

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <██████████████████████████>
wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would m

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
█████████████@██████████
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight is mid next week. If no more are left, then it is what it is.
All of Karyana's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United:

## (877) 877-0987 (cont.)

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <██████████████████████████████> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

████ On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to cl

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not

• Ticket is refundable, changes are subject to difference in fare.

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

| Date | Airline / Flight | Class | Duration | Depart (Airport, Code, Time) | Arrive (Airport, Code, Time) |
|---|---:|---|---:|---|---|
| Nov 3 | United Airlines 1596 | Business | 5h 37m | Newark Liberty (EWR) — 3:10 PM | Las Vegas McCarran (LAS) — 5:47 PM |
| Nov 6 | Southwest 172 | Economy | 1h 30m | Las Vegas McCarran (LAS) — 4:30 PM | Albuquerque Intl Sunport (ABQ) — 7:00 PM |
| Nov 9 | JetBlue 66 | Economy | 3h 49m | Albuquerque Intl Sunport (ABQ) — 11:59 PM | New York JFK (JFK) — 5:48 AM |

Fare totals & policies
- Nov 3 (United): Total $5,550.60 ($1,850.20 per ticket). Seats are not together. Ticket refundable; changes subject to fare difference.
- Nov 6 (Southwest): Total $1,034.94 ($344.98 per ticket). Ticket refundable; changes subject to fare difference.
- Nov 9 (JetBlue): Total $536.94 ($178.98 per ticket). Ticket non‑refundable; $150 change/cancel penalty plus fare difference.
- Grand total: $7,122.48

Other notes
- Action required: "Your response is required to complete this reservation."
- Contact: Natalia (Natasha) Molotkova — Centurion Relationship Manager
- Phone: (877) 877-0987
- Email: redacted in image
- Hours: Mon–Fri 9:00 AM–5:30 PM EST

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

Do they need seats with extra leg room on Jet Blue? Will be 545.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <███████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togeth(

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - lh 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
@ 
(877) 877-0987

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

Birthday: 
P Expires: 

Birthday: 
P Expires: 

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?....I know you said
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

- Header: "B6 66 ABQ JFK 1159P 548AM"

- Two redacted cardholder entries (black boxes). Each shows:
  - "Birthday:"
  - "P Expires:"

- Footer links/text:
  - "Privacy Statement | Visit the Centurion Card website"
  - "To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing"

- Copyright and disclaimer:
  - "© 2015 American Express. All rights reserved."
  - Notes that American Express uses 3rd party concierge service providers and limits liability for their actions; cardholder responsible for purchases, shipping charges and/or fees.

hmmm...ok
9049

On Nov 1, 2018, at 11:46 AM, Natalia Molotkova <████████████████████████████████████>
wrote:

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would n

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back. The flight is mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
<EMAIL> 
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks!

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> wrote:

Your response is required to complete this reservation. Prices and availability are subject to c

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

- Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select doesn't have seat assignmnet).
- Ticket is refundable, changes are subject to difference in fare.
- Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm
November 9
- Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra l
- Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
- Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST
Hi Natasha. We need to issue the tickets for Karyana and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.
UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60
UA 224 03NOV EWR LAS 0528P 0805P
-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...
-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase mor
B6 66 ABQ JFK 1159P 548AM

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Birthday:
P Expires:

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

C) 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you ack responsible or liable for the actions of the service provider and the only remedy for any claims relating to services a products provided t and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethE

Ticket is refundable, changes are subject to difference in fare.

Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

## • Tue 06 Nov - Southwest 172 - Economy - 1h 30m

Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roof

Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m

Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Arriving: New York John F Kennedy Airport,  (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P
1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comf

B6 66 ABQ JFK 1159P 548AM

| Record | Birthday | P Expires |
|--------|----------|----------:|
| Top    | [redacted — blacked out] | [redacted — blacked out] |
| Bottom | [redacted — blacked out] | [redacted — blacked out] |

Other visible text: "Privacy Statement | Visit the Centurion Card website"

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and pr

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <████████████████████████████████> wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not togethe

• Ticket is refundable, changes are subject to difference in fare

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p
doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg roo

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Arriving: New York John F Kennedy Airport, (JFK) at 5.48am
Grand total: $7122.48
Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P 1 ADT 1850.20 TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know y

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comi

B6 66 ABQ JFK 1159P 548AM

Key information:

The image shows two instances where personal data is blacked out, with labels "Birthday" and "Expires" visible. The surrounding text refers to flight information (B6 66 ABQ JFK 1159P 548AM) and a link to the Centurion Card website.


Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the serv and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to no purposes.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@: [REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

- Image: two stacked, heavily redacted profile blocks (black bars obscuring text/data).
- Visible labels (each block): "Birthday:" and "P Expires:".
- All names/dates/details are blacked out.
- Surrounding context text: "B6 66 ABQ JFK 1159P 548AM" and "Privacy Statement | Visit the Centurion Card website".

Privacy Statement | Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved
American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Ameri
way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service p
service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigl
preference data for servicing purposes.

Seats on Jet Blue closer to travel date might be not available, now regular seats only in the middle, I would recommend to get them now. Just saying.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I had one number incorrect in United, will update profile.

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Yes to extra leg room. But I prefer to buy as the date approaches since we can't get money back.
The flight might change. You know us....lets circle back mid next week. If no more are left, then it is what it is.
All of Karyna's numbers below for you to store in her profile!:
JetBlue: 
American Airlines: 
Delta: 
United: 
Emirates: 

On Nov 1, 2018, at 11:38 AM, Natalia Molotkova <> wrote:

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.
What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !
On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <> wrote:

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United
• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together
• Ticket is refundable, changes are subject to difference in fare.
• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m
Departing: Newark Liberty Airport, (EWR) at 3.10pm
Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest
• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, p doesn't have seat assignmnet).
• Ticket is refundable, changes are subject to difference in fare.
• Tue 06 Nov - Southwest 172 - Economy - 1h 30m
Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm
Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9
• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room
• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.
• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m
Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm
Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@abq.com
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today.
-Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

- Summary
  - Total fare: USD 5,550.60
  - Per ticket: USD 1,850.20 (1 ADT shown; implies 3 tickets total)
  - Ticket refundable; changes subject to fare difference
  - “Your response is required to complete this reservation. Prices and availability are subject to change.”
  - Personal information on document is redacted (black boxes)
  - Footer: American Express privacy/centurion card links; ©2015 American Express; phishing/report URL: americanexpress.com/phishing

- Pricing lines shown
  - United (Nov 3): Total air reservation including taxes & fees: $5,550.60 ($1,850.20 per ticket)
  - Southwest (Nov 6): Total air reservation including taxes & fees: $1,034.94 ($344.98 per ticket)

- Flight segments (as shown on image)
  | Date | Carrier / Flight | From | To | Depart | Arrive | Class / Notes |
  |---|---:|---|---:|---:|---:|---|
  | Nov 3 | United Airlines 1596 | EWR (Newark Liberty) | LAS (Las Vegas McCarran) | 3:10 PM | 5:47 PM | Business — 5h 37m |
  | Nov 3 (alt line) | UA 224 (03NOV) | EWR | LAS | 05:28 PM | 08:05 PM | (listed near top of doc) |
  | (unspecified date) | B6 66 | ABQ (Albuquerque) | JFK (New York) | 11:59 PM | 5:48 AM | (JetBlue segment shown) |

- Notes / requests visible in text
  - Request: “Please issue the JetBlue direct flight back to NY from Alb on Nov. 9th.”
  - Question about Nov. 6 flight departing around 4:30 PM from Vegas to Alb (Albuquerque)
  - Seats are not together (noted)

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.OOpm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager

@

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

1 ADT 1850.20

UA 1596 03NOV EWR LAS 0310P 0547P

TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

Birthday:
P Expires:

B6 66 ABQ JFK 1159P 548AM

## • Fri 09 Nov - JetBlue 66 - Economy - 3h 49m (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail. please visit us at <u>americonexpress.corniphishino.</u> 10 2015 American Express. All rights reserved

American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amei Express IS in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to Services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees yo. We reserve the right to note profile and preference data for servicing purposes.

Do they need seats with extra leg room on Jet Blue? Will be $45.00 per seat, will need CID.

What is Karyna's United Frequent flyer number? The one I have on my end came back as invalid.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

I give you my authorization to proceed in issuing all the tickets below! thanks !

On Nov 1, 2018, at 11:31 AM, Natalia Molotkova <
wrote:

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took

• Ticket is refundable, changes are subject to difference in fare.

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m

Departing: Newark Liberty Airport, (EWR) at 3.10pm

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority i doesn't have seat assignmnet).

• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg room at ex

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
[REDACTED]@[REDACTED]
(877) 877-0987
Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS 0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you saic

•Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort sea

B6 66 ABQ JFK 1159P 548AM

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

| Entry | Birthday | P Expires |
|---|---|---|
| Top block | [redacted — blacked out] | [redacted — blacked out] |
| Bottom block | [redacted — blacked out] | [redacted — blacked out] |

Context: Surrounding text reads "Privacy Statement | Visit the Centurion Card website"

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing.
© 2015 American Express. All rights reserved

Amencan Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Anvil Express is in no way responsible or liable for the actions of the writ. provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees yot authorize. Wo reserve the right to note profile and preference data for servicing purposes.

Your response is required to complete this reservation. Prices and availability are subject to change.

November 3 - United

	• Total air reservation, including taxes and fees: $5550.60 ($1850.20 per ticket), seats are not together, took last 3 seats.

• Ticket is refundable, changes are subject to difference in fare.

• Sat 03 Nov - United Airlines 1596 - Business - 5h 37m Departing: Newark Liberty Airport, (EWR) at 3.10pm Arriving: Las Vegas McCarran Airport, (LAS) at 5.47pm

November 6 - Southwest

• Total air reservation, including taxes and fees: $1034.94 ($344.98 per ticket, business select fare, priority in boarding, due to Southwest doesn't have seat assignmnet).

	• Ticket is refundable, changes are subject to difference in fare.

• Tue 06 Nov - Southwest 172 - Economy - 1h 30m Departing: Las Vegas McCarran Airport, (LAS) at 4.30pm Arriving: Albuquerque Intl Sunport Airport, (ABQ) at 7.00pm

November 9

• Total air reservation, including taxes and fees: $536.94 ($178.98 per ticket). Seat with extra leg

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

room at extra fee.

• Ticket is non-refundable, $150.00 change/cancel penalty applies plus difference in fare.

• Fri 09 Nov - JetBlue 66 - Economy - 3h 49m Departing: Albuquerque Intl Sunport Airport, (ABQ) at 11.59pm Arriving: New York John F Kennedy Airport, (JFK) at 5.48am

Grand total: $7122.48

Please reply to this email and provide your authorization to proceed.

Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

(877) 877-0987

Hours: Mon through Friday 9AM-530PM EST

Hi Natasha. We need to issue the tickets for Karyna and her parents today. -Please issue the 3:10pm flight on Nov. 3rd.

UA 1596 03NOV EWR LAS
0310P 0547P

1 ADT 1850.20
TOTAL FARE - USD 5550.60

- UA 224 03NOV EWR LAS 0528P 0805P

-Tues. Nov. 6th, Is there a flight departing around 4:30pm from Vegas to Alb Direct?...I know you said only one airline flies there.

-Please issue the Jet Blue direct flight back to NY from Alb on Nov. 9th. We can purchase more comfort seats.

B6 66 ABQ JFK
1159P 548AM

Birthday:
P Expires:

## • Sat 03 Nov - United Airlines 1596 - Business - 5h 37m (cont.)

Birthday:
P Expires:

Privacy Statement | Visit the Centurion Card website

To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing

2015 American Express. All rights reserved

American Express uses 3rd party concierge service prcmdors who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the some° provider is against tho service provider and not against American Express. You are responsible for any purchases. shipping charges andior fees you authorize. We reserve the nght to note prolle and preference data for servicing purposes.



EFTA R1_01067423
EFTA02264898