To: Emma Gordon[██████████]
Cc: Amex Centurian Travel[██████████████████████]
From: Lesley Groff
Sent: Sun 2/11/2018 4:12:00 PM
Subject: Re: Aspen Snowmass Quote resend from Emma

Ok good to know! thank you very much for getting back to me and working on all for us! Greatly appreciate it....I know this is all challenging...it does appear the girls will get out today on time AAff3098 arriving Aspen at 12:56pm....

On Feb 11, 2018, at 10:28 AM, Emma Gordon █████████████ wrote:

Hello Lesley; we were working behind the scenes yesterday and now this morning I've already reached out to push everything by one day. The hotel was contacted last night and knows they will arrive today. And we have today to reorganize the activities. We are on it. I am not in the office today. but our team is rescheduling. It is early here and a busy time at the ski schools. And many others had challenges as well getting into Aspen yesterday. So busy times indeed. I will be back in touch later this afternoon MST time.. once this is all resolved. It may be closer to 4pm MST. But the goal is to push all activities beginning tomorrow. Thank you for your patience. Emma

Sent from my iPhone

On Feb 11, 2018, at 6:48 AM, Lesley Groff <████████████████████> wrote:

Hi Emma.  and  are stuck in Chicago. Their flight was cancelled to aspen. We tried numerous other flights, even One to Vail, All cancelled. They are trying again today to leave Chicago for aspen but will not arrive until 1pm. We need to shift the lessons All a day. They should have ski lesson tomorrow 12th and ski/snowboard on tues 13th. I understand amex tried and tried calling yesterday but the phone lines were not working. How do we make this happen? We were able to let the hotel know but the ski lessons/rentals still remain in limbo. What happens next? How can we fix all this? Lesley

Sent from my iPhone

On Feb 7, 2018, at 12:30 PM, Emma Gordon <██████████████> wrote:

Please let me know when you would like to reserve. I have not yet received official confirmation to do so.

Thank you, Emma

<image001.png > Emma-D Gordon
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See our reviews on
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From: Natalia Molotkova
[██████████████████████████████████████████████████████████████████]
Sent: Wednesday, February 07, 2018 10:24 AM

To: Emma Gordon
Cc: 
Subject: Aspen Snowmass Quote resend from Emma

Emma, let me know, if you need anything from me, I have credit card details.
Lesley, are you taking travel insurance for them or not?
Regards,
Natalia (Natasha) Molotkova
Centurion Relationship Manager
██████████@██████████
████████
Hours: Mon through Friday 9AM-530PM EST

Hello. When the guests arrive, there is a number they phone and the driver will be there between final traveling documents. The airport is about 15 minutes from the lodge.

Emma

The image displays a name, "Emma-D Gordon," and two horizontal bar graphs (length obscured). There's also text that reads "See our reviews on".

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From: Lesley Groff
Sent: Wednesday, February 07, 2018 9:49 AM
To: Emma Gordon

Cc:Amex Centurian Travel Subject: Re: Aspen Snowmass Quote resend from Emma

Emma, Below is the flight information for the girls...how/where do they meet up with the trf the transportation on Feb. 15th for trip back to airport? (Natasha at Amex is ticketing the ail

## Saturday 10 Feb 18

## Flight Information

| Attribute | Flight 1 | Flight 2 |
|---|---|---|
| Date | 10 Feb 2018 | 10 Feb 2018 |
| Airline | American Airlines | American Airlines |
| Operated By | - | Skywest Airlines As American Eagle |
| Airline Record Locator | [Redacted] | [Redacted] |
| Flight/Class | AA 2587 M Economy Class | AA 3098 M Economy Class |
| Origin | New York La Guardia, La Guardia | Chicago, Chicago O'hare International |
| Destination | Chicago, Chicago O'hare International | Aspen, Aspen |
| Departing | 07:30 AM | - |
| Arriving | 09:21 AM | - |
| Departure Terminal | Terminal B | - |
| Arrival Terminal | Terminal 3 | - |
| Estimated Time | 2 Hrs 51 Mins | - |
| Stops | Non-stop | - |
| Status | Confirmed | - |

## Flight Information (cont.)

<table><tr><th>Departing</th><th>10:45 AM</th></tr><tr><td>Arriving</td><td>12:56 PM</td></tr><tr><td>Departure Terminal</td><td>Terminal 3</td></tr><tr><td>Estimated Time</td><td>3 Hrs 11 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed</td><td></td></tr><tr><td>Thursday 15 Feb 18</td><td></td></tr><tr><td>Flight Information</td><td></td></tr><tr><td>Date</td><td>15 Feb 2018</td></tr><tr><td>Airline</td><td>American Airlines</td></tr><tr><td>Operated By</td><td>Skywest Airlines As American Eagle</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/Class</td><td>AA 3048 V Economy Class</td></tr><tr><td>Origin</td><td>Aspen, Aspen</td></tr><tr><td>Destination</td><td>Dallas, Dallas/Fort Worth International</td></tr><tr><td>Departing</td><td>12:20 PM</td></tr><tr><td>Arriving</td><td>03:29 PM</td></tr><tr><td>Estimated Time</td><td>2 Hrs 9 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr><tr><td>Confirmed </td><td></td></tr><tr><td colspan="2">Flight Information</td></tr><tr><td>Date </td><td>15 Feb 2018</td></tr><tr><td>Airline </td><td>American Airlines</td></tr><tr><td>Airline Record Locator</td><td></td></tr><tr><td>Flight/ClasS </td><td>AA 1170 V Economy Class</td></tr><tr><td>Origin </td><td>Dallas, Dallas/Fort Worth International</td></tr></table>

## Flight Information (cont.)

<table><tr><th>Destination</th><th>New York La Guardia, La Guardia</th></tr><tr><td>Departing</td><td>04:35 PM</td></tr><tr><td>Arriving</td><td>08:58 PM</td></tr><tr><td>Arrival Terminal</td><td>Terminal B</td></tr><tr><td>Estimated Time</td><td>3 Hrs 23 Mins</td></tr><tr><td>Stops</td><td>Non-stop</td></tr></table>

## Confirmed

Key information from email chain:

*   From: Lesley Groff to Emma Gordon
*   Sent: Feb 7, 2018 8:12 AM
*   Subject: Re: Aspen Snowmass Quote resend from Emma
*   CC: Amex Centurian Travel
*   Request for ONE QUOTE for Snowmass Villas at Snowmass Club

## Confirmed (cont.)

On Feb 7, 2018, at 9:58 AM, Emma Gordon <██████████> wrote:

Just checked the quote snd it looks correct to cover them for 4 days ... Please u good to me.

## Sent from my iPhone

On Feb 7, 2018, at 4:57 AM, Lesley Groff <████████████> wrote:

The girls would like to ski all 4 full days they are there: Feb 11,12,13,14. we make it 4 days of skiing and rentals (including the snowboard) please?

On Feb 6, 2018, at 8:13 PM, Emma Gordon <███████████> wrote:

Key details:
*   Email sent Tuesday, February 06, 2018 6:11 PM
*   To: redacted
*   Cc: Emma Gordon
*   Subject: Aspen Snowmass Quote resend from Emma
*   Sender: redacted
*   recipient: Emma-D Gordon
*   Images attached: image001.png, image002.png, image003.png, image004.png, image007.png, image008.png, image009.jpg.

## The quote for your vacation provided American Express Centurion & Platin

Thank you for considering us for your upcoming trip to the mountains. A includes all the details.

These prices were accurate when this quote was delivered; however, prii and availability are not <u>ii. iteed</u> until a deposit is made and confirmat

QUOTE NUMBER:
Arriving 2/10/2018 and departing 2/15/2018
Primag_contact:

## The quote for your vacation provided American Express Centurion & Platin (cont.)

Telephone:

E-mail:

This quote has the following option(s):

• Snowmass

• Snowmass Option 2

• Aspen

## <image010.png> <u>iew</u> Your <u>Quot</u>

If this button does not open the quote in your web browser then copy the address field.

## YOUR TRAVEL AGENT:

Natasha Molotkova

@

Please let me know if this meets your satisfaction; I would be happy to a would like. Prices and availability can change at any time, so please con confirm your reservation and lock in your price. Please see detailed Terr <u>in the</u> quote details.

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