| Field | Value |
|---|---|
| To | [recipient name redacted] |
| From | [sender name redacted] |
| Sent | Wed, 4/24/2019 6:55:53 PM |
| Subject | Re: Train Ticket for [name redacted] — Friday, April 26th |
| Notes | Header contains blacked-out redactions visible in image |

Ok. We need the 6:34 train (or is this one slower than the 6:07? The request was for a train around 6:30pm)

Sent from my iPhone

On Apr 24, 2019, at 2:42 PM, Natalia Molotkova <████████████████████████> wrote:

Key information from the image:

*   Next trains: 6:34 pm and 7:07 pm
*   Natalia (Natasha) Molotkova, Centurion Relationship Manager
*   Hours: Monday through Friday, 9 AM - 5:30 PM EST
*   Train: 06:07 PM Paris Nord to 07:39 PM London St. Pancras
*   Flex fare: 402.00 USD
*   OK to cancel previous and issue new ticket

Yes!

I can't change it, will be cancel, refund with fee and new ticket, is it OK?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

I am being asked to change this train ticket to depart Paris around 6:30pm on April 26th to London...so sorry!

Always my pleasure, Lesley!!!

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Thank you so much!

Sent from my iPhone

Here is the ticket.

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

## Regards, (cont.)

Hours: Mon through Friday 9AM-530PM EST

Purchase flex!

Sent from my iPhone

So flex or non-refundable?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager



Hours: Mon through Friday 9AM-530PM EST

$ 402.00, flex.

## Fare details

## From PARIS NORD To LONDON ST-PANCRAS

Eurostar 9023 - Reservation included

1 x Business Premier Adult

No specific conditions

Refunds/exchanges are subject to an administrative fee in addition to the following conditions.

Refunds: If ticket not used, refundable, up to 60 days after train departure date. Thereafter, no refund allowed.

Exchanges: If ticket not used, exchangeable until 60 days after train departure date, Thereafter, no exchange allowed. Passenger must pay the difference in price for next available fare in same or higher class of service, and no refund if price decreases.

Refunds/Exchanges when applicable, can be performed by the issuing office, and exchanges can also be done at any Eurostar station.

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Actually It's fine thank you for bringing my attention to it though

Sent from my iPhone

Oh my. So if we want to change or cancel we lose our money. Is there a way to buy refundable?

Sent from my iPhone

Did you read rules? No insurance?

## Regards,

Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Great. 4775

Sent from my iPhone

See below, need CID to issue ticket.

Fri. 26 Apr. 19 11:04 AM Eurostar 1 Adult Partially flexible, conditions apply

2h35m 1st Class - Coach 009, Seat 045 (Isolated Window)

## Trip details

## Trip details (cont.)

11:04 AM PARIS NORD
12:39 PM LONDON ST-PANCRAS
2 h35m Eurostar 9023

Total price - lowest available -$349.00.

## From PARIS NORD to LONDON ST-PANCRAS

Eurostar 9023 - Reservation included

1 x Standard Premier Leisure Isolated Window, Coach 009, Seat 045

Refunds/exchanges are subject to a 7% administrative fee in addition to the following conditions.

## Refunds: Non refundable.

Exchanges: If ticket not used, exchangeable before train departure date for a fixed fee of 50 EUR per segment, per passenger, and by paying the difference in price with the next available fare in the same or higher class of service, and no refund if price decreases. Thereafter, no exchange allowed.

Refunds/Exchanges when applicable, are performed by the issuing office, and exchanges can also be done at any Eurostar station.

If you are interested:

Yes, I want to add the Rail Protection Plan to protect my booking for only $11-

## • One free exchange, no questions asked

Have the freedom to make an exchange for the same product or a different product up to 3 days prior to departure, regardless of the product penalties and policies. •

## • Cancel the booking, no questions asked

Get a full refund on the value of your products, no questions asked up to 3 days prior departure. •

## • Reimbursement for missed train

## connections

Get reimbursed for the value of an interrupted train ticket or rail pass travel day caused by a delay on a connecting flight or train. •

## • Reimbursement for rail strikes or in the case

## of loss or theft

Get reimbursed the value of an unused train ticket / rail pass travel day interrupted or stopped due to a rail strike or if loss or theft occurs while traveling in Europe?

## Regards,

Natalia (Natasha) Molotkova

## Regards, (cont.)

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Depart around 11 AM please

Sent from my iPhone

What is preferred departure time?

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Least expensive please!

Sent from my iPhone

Just least expensive? Or she needs first class.

Regards,
Natalia (Natasha) Molotkova

Centurion Relationship Manager

Hours: Mon through Friday 9AM-530PM EST

Good morning Natasha! Can you please book a one way TRAIN ticket for

## Regards, (cont.)

- Redacted sender name (black bar)  
- Message: "for Friday April 26th from Paris to London...reserved coach seat should be fine..."  
- Sign-off: ":) Lesley"  

Footer links/text:
- "Privacy Statement" | "Visit the Centurion Card website"  
- Security/phishing URL: americanexpress.com/phishing  
- Copyright: "© 2015 American Express. All rights reserved"

Disclaimer (summary):
- American Express uses 3rd‑party concierge service providers who are not authorized to act on behalf of American Express.
- American Express is not responsible or liable for actions of the service provider; remedies/claims are against the service provider only.
- Recipient is responsible for any purchases, shipping charges and/or fees they authorize.
- American Express reserves the right to note profile and preference data for servicing purposes.

- Small grey boxed image/placeholder with an "X" in the footer (likely logo or image).