When I try to open it says "document cannot be opened because it is corrupted or damaged"

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Original message
From: "<empty>"
Date: 8/12/19 3:33 PM (GMT-05:00)
To: <empty> >
Cc: <empty> >
Subject: Psych Observation 7/8/19 6 pm until 7/10/19 at 9 am re: Epstein, Jeffrey Edward, Reg. No. 73618-054

>>> "<empty>" 08/12/2019 15:33 >>>>
Psych Observation 7/8/19 6 pm until 7/10/19 at 9 am (I/M companion utilized)

EFTA00035379