Guest, Elder, Child, and Animal Care

The table of contents for the manuals of all properties will be as follows:

# Table of Contents

Location

Residence

Residents

Principal Preferences

Principal Schedules

Staff

Staff Duties

Staff Schedules

Vendors

Areas (to be maintained- administration, housekeeping, valet, culinary, entertainment, maintenance, grounds, travel & transportation, safety & security, guest, elder, child, and animal care).

Note that some properties will have extensive sub areas within these standard ones listed above. All will have upon completion extensive preferences identified for the Principal and any Guests desired.

If budgets with capital improvements area also desired for the properties they will cover these areas as well. A proposed 2014 budget with capital improvements identified has been created and submitted to you for Zorro Ranch. I plan on creating budgets (with capital improvements) for all properties as desired.

In the past I have created and maintained the highest level of service for the principals I served for their the properties using manuals and budgets. I involved the estate/household managers in the creation of both so they could understand their respective purpose and application. Manuals and budgets were reviewed and updated quarterly. New budgets were prepared every year.

I have set up weekly calls with the managers of Zorro and LSJ to review operations. Weekly reports will be continued and maintained. Managers of these properties are/will be communicating and directing staff and vendors daily.

Daily sign off sheets are to be implemented by staff for managers with managers signing off on as well.

At 9 E, I am updated by household and maintenance staff verbally about what is being and has been done. I also receive an update weekly from maintenance and from housekeeping on major items.

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