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Subject: Table fo Contents, etc., for LSJ Manual

Date: Tue, 29 Oct 2013 18:08:40 -0600

Anna,

As the Director of Residences I will help create and maintain the highest standard of service with our Prinicpal's preferences incorporated for his island property. This level of service requires structure, organization, training, consistency, regular review, and oversight. The manuals will be instrumental in achieving this since they will delineate the areas, standard, his preferences, and the tasks with schedules necessary.

For each property the areas that will be covered are as listed below to create and maintain the highest level of service for you. These areas listed are the ones taught and used by the premier international estate management institutes- Starkey International Institute and the International Butlers Academy. I used them as well in my consultative site visits to the properties of billionaires while Chief Strategy Officer for Starkey International Institute to create or fix the high standard of service for them- which involved creating comprehensive service plans, manuals, required staff descriptions, hiring said staff, training them, and reviewing service bi-annually or annually as desired.

Please make two copies of each and lets review the attached: table of contents, and examples of room cleaning guidelines, day in the life (general daily routine), task sheets, weekly schedules for you and staff, and guest schedules.

Remember we want to include in each of the ten areas: 1) the Standard for each area to be created and maintained (with requirements), any of his Preferences in each area, the Tasks needed on a daily, weekly, monthly, etc., basis, and the Schedules (on a daily, weekly, monthly, etc. calendar).

I will send you the forms to use to create the Standards next in all of the ten areas.

Please do not worry, I am going to help with all of this.

We will also add photos and checklists, etc., for certain areas along the way, with addresses and contact info for other areas.

Best regards,

Mark

Mark Tollison

HOUSE_OVERSIGHT_009956
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