This email exchange involves a customer trying to change a flight ticket to Moscow for December. Natalia Molotkova, a Centurion Relationship Manager, is assisting the customer. The original ticket cannot be changed due to fare rules, and a new ticket must be purchased. Natalia is waiting for a response from the rate desk to confirm fare rules. The email also includes an itinerary for a flight from New York to Moscow on August 31, 2015, with Aeroflot.
documents/EFTA00343271.pdf
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