The Zorro Ranch Service Manual provides guidelines and procedures for staff to maintain high standards of service and cleanliness at the ranch. It includes sections on standards and procedures, daily tasks, checklists, and guest services. The manual emphasizes the importance of appearance, cleanliness, and guest focus. It outlines tasks such as pre-arrival preparations, guest airport pick-up, room escorting, and meal services. The manual also includes cleaning standards for various buildings on the ranch and procedures for maintaining guest history profiles.
documents/EFTA00578239.pdf
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