This email thread involves a customer, Lesley, requesting a change of a flight ticket to Moscow for December. Natalia Molotkova, a Centurion Relationship Manager, responds that the return date cannot be changed due to fare rules and a new ticket must be purchased. The conversation includes multiple exchanges about the ticket's fare rules and the need to contact the rate desk for confirmation. The email also includes a notification from American Express Travel about an invoice and travel itinerary details.
documents/EFTA00343462.pdf
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