This email thread involves a customer communicating with Natalia Molotkova, a Centurion Relationship Manager, regarding travel arrangements. The customer requests to hold a round-trip ticket from Rome to Shanghai and a hotel reservation. The email discusses flight options, hotel choices, and cancellation policies. The customer emphasizes the need for a fully refundable ticket and decides on booking the Swissotel Grand Shanghai.
documents/EFTA00345190.pdf
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